@webex/contact-center 3.10.0-next.2 → 3.10.0-next.21

package/dist/services/task/TaskUtils.js

@@ -3,7 +3,10 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isPrimary = exports.isParticipantInMainInteraction = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
+exports.shouldAutoAnswerTask = exports.isWebRTCCall = exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.isDigitalOutbound = exports.isAutoAnswerEnabled = exports.hasAgentInitiatedOutdial = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
+var _types = require("./types");
+var _constants = require("../../constants");
+var _types2 = require("../../types");
 /* eslint-disable import/prefer-default-export */
 
 /**
@@ -53,14 +56,14 @@ const checkParticipantNotInInteraction = (task, agentId) => {
 
 /**
  * Determines if a conference is currently in progress based on the number of active agent participants
- * @param task - The task to check for conference status
+ * @param TaskData - The payLoad data to check for conference status
  * @returns true if there are 2 or more active agent participants in the main call, false otherwise
  */
 exports.checkParticipantNotInInteraction = checkParticipantNotInInteraction;
-const getIsConferenceInProgress = task => {
-  const mediaMainCall = task?.data?.interaction?.media?.[task?.data?.interactionId];
+const getIsConferenceInProgress = data => {
+  const mediaMainCall = data.interaction.media?.[data?.interactionId];
   const participantsInMainCall = new Set(mediaMainCall?.participants);
-  const participants = task?.data?.interaction?.participants;
+  const participants = data.interaction.participants;
   const agentParticipants = new Set();
   if (participantsInMainCall.size > 0) {
     participantsInMainCall.forEach(participantId => {
@@ -72,5 +75,119 @@ const getIsConferenceInProgress = task => {
   }
   return agentParticipants.size >= 2;
 };
+
+/**
+ * Checks if the current agent is a secondary agent in a consultation scenario.
+ * Secondary agents are those who were consulted (not the original call owner).
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary agent (consulted party), false otherwise
+ */
 exports.getIsConferenceInProgress = getIsConferenceInProgress;
+const isSecondaryAgent = interaction => {
+  if (!interaction.callProcessingDetails) {
+    return false;
+  }
+  return interaction.callProcessingDetails.relationshipType === 'consult' && !!interaction.callProcessingDetails.parentInteractionId && interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId;
+};
+
+/**
+ * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
+ * This is specifically for telephony consultations to external numbers/entry points.
+ * @param task - The task object containing interaction details
+ * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
+ */
+exports.isSecondaryAgent = isSecondaryAgent;
+const isSecondaryEpDnAgent = interaction => {
+  if (!interaction) {
+    return false;
+  }
+  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);
+};
+
+/**
+ * Checks if auto-answer is enabled for the agent participant
+ * @param interaction - The interaction object
+ * @param agentId - Current agent ID
+ * @returns true if auto-answer is enabled, false otherwise
+ */
+exports.isSecondaryEpDnAgent = isSecondaryEpDnAgent;
+const isAutoAnswerEnabled = (interaction, agentId) => {
+  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;
+};
+
+/**
+ * Checks if the interaction is a WebRTC call eligible for auto-answer
+ * @param interaction - The interaction object
+ * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)
+ * @param webRtcEnabled - Whether WebRTC is enabled for the agent
+ * @returns true if this is a WebRTC call, false otherwise
+ */
+exports.isAutoAnswerEnabled = isAutoAnswerEnabled;
+const isWebRTCCall = (interaction, loginOption, webRtcEnabled) => {
+  return webRtcEnabled && loginOption === _types2.LoginOption.BROWSER && interaction.mediaType === _constants.OUTDIAL_MEDIA_TYPE;
+};
+
+/**
+ * Checks if the interaction is a digital outbound (Email/SMS)
+ * @param interaction - The interaction object
+ * @returns true if this is a digital outbound, false otherwise
+ */
+exports.isWebRTCCall = isWebRTCCall;
+const isDigitalOutbound = interaction => {
+  return interaction.contactDirection?.type === _constants.OUTDIAL_DIRECTION && interaction.outboundType === _constants.OUTBOUND_TYPE && (interaction.mediaChannel === _types.MEDIA_CHANNEL.EMAIL || interaction.mediaChannel === _types.MEDIA_CHANNEL.SMS);
+};
+
+/**
+ * Checks if the outdial was initiated by the current agent
+ * @param interaction - The interaction object
+ * @param agentId - Current agent ID
+ * @returns true if agent initiated the outdial, false otherwise
+ */
+exports.isDigitalOutbound = isDigitalOutbound;
+const hasAgentInitiatedOutdial = (interaction, agentId) => {
+  return interaction.contactDirection?.type === _constants.OUTDIAL_DIRECTION && interaction.outboundType === _constants.OUTBOUND_TYPE && interaction.callProcessingDetails?.outdialAgentId === agentId && interaction.owner === agentId && !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS;
+};
+
+/**
+ * Determines if a task should be auto-answered based on interaction data
+ * Auto-answer logic handles:
+ * 1. WebRTC calls with auto-answer enabled in agent profile
+ * 2. Agent-initiated WebRTC outdial calls
+ * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers
+ *
+ * @param taskData - The task data
+ * @param agentId - Current agent ID
+ * @param loginOption - Agent's login option
+ * @param webRtcEnabled - Whether WebRTC is enabled for the agent
+ * @returns true if task should be auto-answered, false otherwise
+ */
+exports.hasAgentInitiatedOutdial = hasAgentInitiatedOutdial;
+const shouldAutoAnswerTask = (taskData, agentId, loginOption, webRtcEnabled) => {
+  const {
+    interaction
+  } = taskData;
+  if (!interaction || !agentId) {
+    return false;
+  }
+
+  // Check if auto-answer is enabled for this agent
+  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);
+
+  // Check if this is an agent-initiated outdial
+  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);
+
+  // WebRTC telephony calls
+  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {
+    return autoAnswerEnabled || agentInitiatedOutdial;
+  }
+
+  // Digital outbound (Email/SMS)
+  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {
+    // Don't auto-answer if task has been transferred (has previous vteams)
+    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;
+    return !hasPreviousVteams;
+  }
+  return false;
+};
+exports.shouldAutoAnswerTask = shouldAutoAnswerTask;
 //# sourceMappingURL=TaskUtils.js.map

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
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The task to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (task: ITask): boolean => {\n  const mediaMainCall = task?.data?.interaction?.media?.[task?.data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = task?.data?.interaction?.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n"],"mappings":";;;;;;AAAA;;AAGA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAGA,CAACC,IAAW,EAAEC,OAAe,KAAc;EAClE,IAAI,CAACD,IAAI,CAACE,IAAI,EAAEC,WAAW,EAAEC,KAAK,EAAE;IAClC;IACA,OAAOJ,IAAI,CAACE,IAAI,CAACD,OAAO,KAAKA,OAAO;EACtC;EAEA,OAAOD,IAAI,CAACE,IAAI,CAACC,WAAW,CAACC,KAAK,KAAKH,OAAO;AAChD,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAN,SAAA,GAAAA,SAAA;AAMO,MAAMO,8BAA8B,GAAGA,CAACN,IAAW,EAAEC,OAAe,KAAc;EACvF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,EAAE;IACnC,OAAO,KAAK;EACd;EAEA,OAAOC,MAAM,CAACC,MAAM,CAACT,IAAI,CAACE,IAAI,CAACC,WAAW,CAACI,KAAK,CAAC,CAACG,IAAI,CACnDC,QAAQ,IACPA,QAAQ,IAAIA,QAAQ,CAACC,KAAK,KAAK,UAAU,IAAID,QAAQ,CAACE,YAAY,EAAEC,QAAQ,CAACb,OAAO,CACxF,CAAC;AACH,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AALAI,OAAA,CAAAC,8BAAA,GAAAA,8BAAA;AAMO,MAAMS,gCAAgC,GAAGA,CAACf,IAAW,EAAEC,OAAe,KAAc;EACzF,IAAI,CAACD,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY,EAAE;IAC1C,OAAO,IAAI;EACb;EACA,MAAM;IAACX;EAAI,CAAC,GAAGF,IAAI;EAEnB,OACE,EAAEC,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,CAAC,IAC1CZ,OAAO,IAAIC,IAAI,CAACC,WAAW,CAACU,YAAY,IAAIX,IAAI,CAACC,WAAW,CAACU,YAAY,CAACZ,OAAO,CAAC,CAACe,OAAQ;AAEhG,CAAC;;AAED;AACA;AACA;AACA;AACA;AAJAX,OAAA,CAAAU,gCAAA,GAAAA,gCAAA;AAKO,MAAME,yBAAyB,GAAIjB,IAAW,IAAc;EACjE,MAAMkB,aAAa,GAAGlB,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEI,KAAK,GAAGP,IAAI,EAAEE,IAAI,EAAEiB,aAAa,CAAC;EACjF,MAAMC,sBAAsB,GAAG,IAAIC,GAAG,CAACH,aAAa,EAAEL,YAAY,CAAC;EACnE,MAAMA,YAAY,GAAGb,IAAI,EAAEE,IAAI,EAAEC,WAAW,EAAEU,YAAY;EAE1D,MAAMS,iBAAiB,GAAG,IAAID,GAAG,CAAC,CAAC;EACnC,IAAID,sBAAsB,CAACG,IAAI,GAAG,CAAC,EAAE;IACnCH,sBAAsB,CAACI,OAAO,CAAEC,aAAqB,IAAK;MACxD,MAAMC,WAAW,GAAGb,YAAY,GAAGY,aAAa,CAAC;MACjD,IACEC,WAAW,IACXA,WAAW,CAACC,KAAK,KAAK,UAAU,IAChCD,WAAW,CAACC,KAAK,KAAK,YAAY,IAClC,CAACD,WAAW,CAACV,OAAO,IACpBU,WAAW,CAACC,KAAK,KAAK,KAAK,EAC3B;QACAL,iBAAiB,CAACM,GAAG,CAACH,aAAa,CAAC;MACtC;IACF,CAAC,CAAC;EACJ;EAEA,OAAOH,iBAAiB,CAACC,IAAI,IAAI,CAAC;AACpC,CAAC;AAAClB,OAAA,CAAAY,yBAAA,GAAAA,yBAAA"}
+{"version":3,"names":["_types","require","_constants","_types2","isPrimary","task","agentId","data","interaction","owner","exports","isParticipantInMainInteraction","media","Object","values","some","mediaObj","mType","participants","includes","checkParticipantNotInInteraction","hasLeft","getIsConferenceInProgress","mediaMainCall","interactionId","participantsInMainCall","Set","agentParticipants","size","forEach","participantId","participant","pType","add","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","taskData","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","length"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param TaskData - The payLoad data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  const mediaMainCall = data.interaction.media?.[data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = data.interaction.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  if (!interaction) {\n    return false;\n  }\n\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return 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package/dist/services/task/constants.js

@@ -39,7 +39,9 @@ const PRESERVED_TASK_DATA_FIELDS = exports.PRESERVED_TASK_DATA_FIELDS = {
   /** Indicates if wrap-up is required for this task */
   WRAP_UP_REQUIRED: 'wrapUpRequired',
   /** Indicates if a conference is currently in progress (2+ active agents) */
-  IS_CONFERENCE_IN_PROGRESS: 'isConferenceInProgress'
+  IS_CONFERENCE_IN_PROGRESS: 'isConferenceInProgress',
+  /** Indicates if auto-answer is in progress for this task */
+  IS_AUTO_ANSWERING: 'isAutoAnswering'
 };
 
 /**

package/dist/services/task/constants.js.map

@@ -1 +1 @@
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const TASK_API = '/v1/tasks/';\nexport const HOLD = '/hold';\nexport const UNHOLD = '/unhold';\nexport const CONSULT = '/consult';\nexport const CONSULT_ACCEPT = '/consult/accept';\nexport const CONSULT_END = '/consult/end';\nexport const TRANSFER = '/transfer';\nexport const CONSULT_TRANSFER = '/consult/transfer';\nexport const PAUSE = '/record/pause';\nexport const RESUME = '/record/resume';\nexport const WRAPUP = '/wrapup';\nexport const END = '/end';\nexport const CONSULT_CONFERENCE = '/consult/conference';\nexport const CONFERENCE_EXIT = '/conference/exit';\nexport const CONFERENCE_TRANSFER = '/conference/transfer';\nexport const TASK_MANAGER_FILE = 'taskManager';\nexport const TASK_FILE = 'task';\n\n/**\n * Task data field names that should be preserved during reconciliation\n * These fields are retained even if not present in new data during updates\n */\nexport const PRESERVED_TASK_DATA_FIELDS = {\n  /** Indicates if the task is in consultation state */\n  IS_CONSULTED: 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package/dist/services/task/contact.js

@@ -475,7 +475,6 @@ function routingContact(aqm) {
             interactionId: p.interactionId
           } // any of the two events can be received for API success event
         },
-
         msg: {}
       },
       notifFail: {
@@ -513,7 +512,6 @@ function routingContact(aqm) {
             type: _types.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED
           } // to be finalized
         },
-
         errId: 'Service.aqm.task.consultConference'
       }
     })),

package/dist/services/task/contact.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n  CONSULT_CONFERENCE,\n  CONFERENCE_EXIT,\n  CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n\n    /*\n     * Start consult conference\n     */\n    consultConference: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n              interactionId: p.interactionId,\n            }, // any of the two events can be received for API success event\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n          },\n          errId: 'Service.aqm.task.consultConference',\n        },\n      })\n    ),\n\n    /*\n     * Exit conference\n     */\n    exitConference: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n\n    /*\n     * Transfer conference\n     */\n    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONFERENCE_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n  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+{"version":3,"names":["_types","require","_Utils","_constants","_constants2","_constants3","_types2","routingContact","aqm","accept","req","p","url","TASK_API","interactionId","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_CONTACT_ASSIGNED","msg","notifFail","AGENT_CONTACT_ASSIGN_FAILED","errId","hold","HOLD","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","unHold","UNHOLD","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","pauseRecording","PAUSE","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","resumeRecording","RESUME","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","consult","CONSULT","timeout","destinationType","DESTINATION_TYPE","QUEUE","TIMEOUT_REQ","AGENT_CONSULT_CREATED","AGENT_CTQ_FAILED","AGENT_CONSULT_FAILED","notifCancel","consultEnd","isConsult","isSecondaryEpDnAgent","queueId","CONSULT_END","AGENT_CTQ_CANCELLED","CONTACT_ENDED","AGENT_CONSULT_ENDED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_END_FAILED","consultAccept","CONSULT_ACCEPT","AGENT_CONSULTING","blindTransfer","TRANSFER","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","vteamTransfer","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","consultTransfer","CONSULT_TRANSFER","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFER_FAILED","end","END","AGENT_WRAPUP","AGENT_CONTACT_END_FAILED","wrapup","WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","cancelTask","cancelCtq","consultConference","CONSULT_CONFERENCE","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCE_FAILED","exitConference","CONFERENCE_EXIT","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","conferenceTransfer","CONFERENCE_TRANSFER","AGENT_CONFERENCE_TRANSFER_FAILED"],"sources":["contact.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {WCC_API_GATEWAY} from '../constants';\nimport AqmReqs from '../core/aqm-reqs';\nimport {TIMEOUT_REQ} from '../core/constants';\nimport {\n  CONSULT,\n  CONSULT_ACCEPT,\n  CONSULT_END,\n  CONSULT_TRANSFER,\n  END,\n  HOLD,\n  PAUSE,\n  RESUME,\n  TASK_API,\n  TASK_MESSAGE_TYPE,\n  TRANSFER,\n  UNHOLD,\n  WRAPUP,\n  CONSULT_CONFERENCE,\n  CONFERENCE_EXIT,\n  CONFERENCE_TRANSFER,\n} from './constants';\nimport * as Contact from './types';\nimport {DESTINATION_TYPE} from './types';\n\nexport default function routingContact(aqm: AqmReqs) {\n  return {\n    /*\n     * Accept incoming task\n     */\n    accept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}/accept`,\n      host: WCC_API_GATEWAY,\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGNED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED, interactionId: p.interactionId},\n        },\n        errId: 'Service.aqm.task.accept',\n      },\n    })),\n\n    /*\n     * Hold task\n     */\n    hold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${HOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_HOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.hold',\n      },\n    })),\n\n    /*\n     * Unhold task\n     */\n    unHold: aqm.req((p: {interactionId: string; data: Contact.HoldResumePayload}) => ({\n      url: `${TASK_API}${p.interactionId}${UNHOLD}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHELD, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_UNHOLD_FAILED},\n        },\n        errId: 'Service.aqm.task.unHold',\n      },\n    })),\n\n    /*\n     * Pause Recording\n     */\n    pauseRecording: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${PAUSE}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_RECORDING_PAUSE_FAILED},\n        },\n        errId: 'Service.aqm.task.pauseRecording',\n      },\n    })),\n\n    /*\n     * Resume Recording\n     */\n    resumeRecording: aqm.req(\n      (p: {interactionId: string; data: Contact.ResumeRecordingPayload}) => ({\n        url: `${TASK_API}${p.interactionId}${RESUME}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUMED, interactionId: p.interactionId},\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.CONTACT_RECORDING_RESUME_FAILED},\n          },\n          errId: 'Service.aqm.task.resumeRecording',\n        },\n      })\n    ),\n\n    /*\n     * Consult contact\n     */\n    consult: aqm.req((p: {interactionId: string; data: Contact.ConsultPayload}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT}`,\n      data: p.data,\n      timeout:\n        p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE ? 'disabled' : TIMEOUT_REQ,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULT_CREATED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {\n            type:\n              p.data && p.data.destinationType === DESTINATION_TYPE.QUEUE\n                ? CC_EVENTS.AGENT_CTQ_FAILED\n                : CC_EVENTS.AGENT_CONSULT_FAILED,\n          },\n        },\n        errId: 'Service.aqm.task.consult',\n      },\n      notifCancel: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n    })),\n\n    /*\n     * Consult End\n     */\n    consultEnd: aqm.req((p: {interactionId: string; data: Contact.ConsultEndPayload}) => {\n      // Setting false value for optional attribute\n      const {isConsult, isSecondaryEpDnAgent = false, queueId} = p.data;\n\n      return {\n        url: `${TASK_API}${p.interactionId}${CONSULT_END}`,\n        host: WCC_API_GATEWAY,\n        data: queueId\n          ? {\n              queueId,\n            }\n          : {},\n        err,\n        notifSuccess: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: (() => {\n                if (queueId) return CC_EVENTS.AGENT_CTQ_CANCELLED;\n                if (isSecondaryEpDnAgent) return CC_EVENTS.CONTACT_ENDED;\n                if (isConsult) return CC_EVENTS.AGENT_CONSULT_ENDED;\n\n                return CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED;\n              })(),\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: 'RoutingMessage',\n            data: {\n              type: p.data.queueId\n                ? CC_EVENTS.AGENT_CTQ_CANCEL_FAILED\n                : CC_EVENTS.AGENT_CONSULT_END_FAILED,\n            },\n          },\n          errId: p.data.queueId ? 'Service.aqm.task.cancelCtq' : 'Service.aqm.task.consultEnd',\n        },\n      };\n    }),\n\n    /*\n     * Consult Accept contact\n     */\n    consultAccept: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONSULT_ACCEPT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONSULTING, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_ASSIGN_FAILED},\n        },\n        errId: 'Service.aqm.task.consultAccept',\n      },\n    })),\n\n    /*\n     * BlindTransfer contact\n     */\n    blindTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_BLIND_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentBlindTransferFailedEvent',\n      },\n    })),\n\n    /*\n     * VteamTransfer contact\n     */\n    vteamTransfer: aqm.req((p: {interactionId: string; data: Contact.TransferPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${TRANSFER}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFERRED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_VTEAM_TRANSFER_FAILED},\n        },\n        errId: 'Service.aqm.task.AgentVteamTransferFailed',\n      },\n    })),\n\n    /*\n     * Consult Transfer contact\n     */\n    consultTransfer: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultTransferPayLoad}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_TRANSFER}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_TRANSFERRED, CC_EVENTS.AGENT_CONSULT_TRANSFERRING],\n              interactionId: p.interactionId,\n            },\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_TRANSFER_FAILED},\n          },\n          errId: 'Service.aqm.task.AgentConsultTransferFailed',\n        },\n      })\n    ),\n\n    /*\n     * End contact\n     */\n    end: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Wrapup contact\n     */\n    wrapup: aqm.req((p: {interactionId: string; data: Contact.WrapupPayLoad}) => ({\n      url: `${TASK_API}${p.interactionId}${WRAPUP}`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPPEDUP, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_WRAPUP_FAILED},\n        },\n        errId: 'Service.aqm.task.wrapup',\n      },\n    })),\n\n    /*\n     * Cancel popover\n     */\n    cancelTask: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${END}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.CONTACT_ENDED, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_CONTACT_END_FAILED},\n        },\n        errId: 'Service.aqm.task.end',\n      },\n    })),\n\n    /*\n     * Cancel Ctq request\n     */\n    cancelCtq: aqm.req((p: {interactionId: string; data: Contact.cancelCtq}) => ({\n      url: `${TASK_API}${p.interactionId}/cancelCtq`,\n      data: p.data,\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelled', interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: 'AgentCtqCancelFailed'},\n        },\n        errId: 'Service.aqm.task.cancelCtq',\n      },\n    })),\n\n    /*\n     * Start consult conference\n     */\n    consultConference: aqm.req(\n      (p: {interactionId: string; data: Contact.ConsultConferenceData}) => ({\n        url: `${TASK_API}${p.interactionId}${CONSULT_CONFERENCE}`,\n        data: p.data,\n        host: WCC_API_GATEWAY,\n        err,\n        notifSuccess: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {\n              type: [CC_EVENTS.AGENT_CONSULT_CONFERENCED, CC_EVENTS.AGENT_CONSULT_CONFERENCING],\n              interactionId: p.interactionId,\n            }, // any of the two events can be received for API success event\n          },\n          msg: {} as Contact.AgentContact,\n        },\n        notifFail: {\n          bind: {\n            type: TASK_MESSAGE_TYPE,\n            data: {type: CC_EVENTS.AGENT_CONSULT_CONFERENCE_FAILED},\n          },\n          errId: 'Service.aqm.task.consultConference',\n        },\n      })\n    ),\n\n    /*\n     * Exit conference\n     */\n    exitConference: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_EXIT}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE_FAILED}, // to be finalized\n        },\n        errId: 'Service.aqm.task.consultConference',\n      },\n    })),\n\n    /*\n     * Transfer conference\n     */\n    conferenceTransfer: aqm.req((p: {interactionId: string}) => ({\n      url: `${TASK_API}${p.interactionId}${CONFERENCE_TRANSFER}`,\n      data: {},\n      host: WCC_API_GATEWAY,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE, interactionId: p.interactionId},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n    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package/dist/services/task/dialer.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_Utils","_constants2","aqmDialer","aqm","startOutdial","req","p","url","TASK_API","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_OFFER_CONTACT","msg","notifFail","AGENT_OUTBOUND_FAILED","errId"],"sources":["dialer.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {TASK_MESSAGE_TYPE, TASK_API} from './constants';\nimport * as Contact from './types';\nimport AqmReqs from '../core/aqm-reqs';\n\n/**\n * Returns an object with AQM dialer functions used for outbound contact handling.\n *\n * @param {AqmReqs} aqm - An instance of AQM request handler.\n * @returns {{\n *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>\n * }} Object containing methods for outbound dialing.\n * @ignore\n */\nexport default function aqmDialer(aqm: AqmReqs) {\n  return {\n    /**\n     * Initiates an outbound contact (outdial) request.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.\n     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success\n     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure\n     * @ignore\n     */\n    startOutdial: aqm.req((p: {data: Contact.DialerPayload}) => ({\n      url: `${TASK_API}`,\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OFFER_CONTACT},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OUTBOUND_FAILED},\n        },\n        errId: 'Service.aqm.dialer.startOutdial',\n      },\n    })),\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,WAAA,GAAAH,OAAA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACe,SAASI,SAASA,CAACC,GAAY,EAAE;EAC9C,OAAO;IACL;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,YAAY,EAAED,GAAG,CAACE,GAAG,CAAEC,CAAgC,KAAM;MAC3DC,GAAG,EAAG,GAAEC,oBAAS,EAAC;MAClBC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAEL,CAAC,CAACK,IAAI;MACZC,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACC;UAAmB;QAC5C,CAAC;QACDC,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACI;UAAqB;QAC9C,CAAC;QACDC,KAAK,EAAE;MACT;IACF,CAAC,CAAC;EACJ,CAAC;AACH"}
+{"version":3,"names":["_types","require","_constants","_Utils","_constants2","aqmDialer","aqm","startOutdial","req","p","url","TASK_API","host","WCC_API_GATEWAY","data","err","notifSuccess","bind","type","TASK_MESSAGE_TYPE","CC_EVENTS","AGENT_OFFER_CONTACT","msg","notifFail","AGENT_OUTBOUND_FAILED","errId"],"sources":["dialer.ts"],"sourcesContent":["import {CC_EVENTS} from '../config/types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport {TASK_MESSAGE_TYPE, TASK_API} from './constants';\nimport * as Contact from './types';\nimport AqmReqs from '../core/aqm-reqs';\n\n/**\n * Returns an object with AQM dialer functions used for outbound contact handling.\n *\n * @param {AqmReqs} aqm - An instance of AQM request handler.\n * @returns {{\n *   startOutdial: (params: {data: Contact.DialerPayload}) => Promise<any>\n * }} Object containing methods for outbound dialing.\n * @ignore\n */\nexport default function aqmDialer(aqm: AqmReqs) {\n  return {\n    /**\n     * Initiates an outbound contact (outdial) request.\n     *\n     * @param {Object} p - Parameters object.\n     * @param {Contact.DialerPayload} p.data - Payload for the outbound call.\n     * @returns {Promise<any>} A promise that resolves or rejects based on the outbound call response.\n     *\n     * Emits:\n     * - `CC_EVENTS.AGENT_OFFER_CONTACT` on success\n     * - `CC_EVENTS.AGENT_OUTBOUND_FAILED` on failure\n     * @ignore\n     */\n    startOutdial: aqm.req((p: {data: Contact.DialerPayload}) => ({\n      url: `${TASK_API}`,\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OFFER_CONTACT},\n        },\n        msg: {} as Contact.AgentContact,\n      },\n      notifFail: {\n        bind: {\n          type: TASK_MESSAGE_TYPE,\n          data: {type: CC_EVENTS.AGENT_OUTBOUND_FAILED},\n        },\n        errId: 'Service.aqm.dialer.startOutdial',\n      },\n    })),\n  };\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AACA,IAAAE,MAAA,GAAAF,OAAA;AACA,IAAAG,WAAA,GAAAH,OAAA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACe,SAASI,SAASA,CAACC,GAAY,EAAE;EAC9C,OAAO;IACL;AACJ;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;IACIC,YAAY,EAAED,GAAG,CAACE,GAAG,CAAEC,CAAgC,KAAM;MAC3DC,GAAG,EAAE,GAAGC,oBAAQ,EAAE;MAClBC,IAAI,EAAEC,0BAAe;MACrBC,IAAI,EAAEL,CAAC,CAACK,IAAI;MACZC,GAAG,EAAHA,6BAAG;MACHC,YAAY,EAAE;QACZC,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACC;UAAmB;QAC5C,CAAC;QACDC,GAAG,EAAE,CAAC;MACR,CAAC;MACDC,SAAS,EAAE;QACTN,IAAI,EAAE;UACJC,IAAI,EAAEC,6BAAiB;UACvBL,IAAI,EAAE;YAACI,IAAI,EAAEE,gBAAS,CAACI;UAAqB;QAC9C,CAAC;QACDC,KAAK,EAAE;MACT;IACF,CAAC,CAAC;EACJ,CAAC;AACH","ignoreList":[]}

package/dist/services/task/index.js

@@ -15,7 +15,7 @@ var _types2 = require("./types");
 var _MetricsManager = _interopRequireDefault(require("../../metrics/MetricsManager"));
 var _constants3 = require("../../metrics/constants");
 var _AutoWrapup = _interopRequireDefault(require("./AutoWrapup"));
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * Task class represents a contact center task/interaction that can be managed by an agent.
  * This class provides all the necessary methods to manage tasks in a contact center environment,
@@ -1223,27 +1223,27 @@ class Task extends _events.default {
    * ```
    */
   async consultTransfer(consultTransferPayload) {
-    try {
-      // Get the destination agent ID using custom logic from participants data
-      const destAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
+    // Get the destination agent ID using custom logic from participants data
+    const destAgentId = (0, _Utils.calculateDestAgentId)(this.data.interaction, this.agentId);
 
-      // Resolve the target id (queue consult transfers go to the accepted agent)
-      if (!destAgentId) {
-        throw new Error('No agent has accepted this queue consult yet');
-      }
-      _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
-        module: _constants.TASK_FILE,
-        method: _constants2.METHODS.CONSULT_TRANSFER,
-        interactionId: this.data.interactionId
-      });
-      // Obtain payload based on desktop logic using TaskData
-      const finalDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
+    // Resolve the target id (queue consult transfers go to the accepted agent)
+    if (!destAgentId) {
+      throw new Error('No agent has accepted this queue consult yet');
+    }
+    _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
+      module: _constants.TASK_FILE,
+      method: _constants2.METHODS.CONSULT_TRANSFER,
+      interactionId: this.data.interactionId
+    });
 
-      // By default we always use the computed destAgentId as the target id
-      const consultTransferRequest = {
-        to: destAgentId,
-        destinationType: finalDestinationType
-      };
+    // Derive destination type from the participant's type property
+    const destType = (0, _Utils.calculateDestType)(this.data.interaction, this.agentId);
+    // By default we always use the computed destAgentId as the target id
+    const consultTransferRequest = {
+      to: destAgentId,
+      destinationType: destType
+    };
+    try {
       const result = await this.contact.consultTransfer({
         interactionId: this.data.interactionId,
         data: consultTransferRequest
@@ -1271,12 +1271,10 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
-      const failedDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
-      const failedDestAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED, {
         taskId: this.data.interactionId,
-        destination: failedDestAgentId || '',
-        destinationType: failedDestinationType,
+        destination: destAgentId || '',
+        destinationType: destType,
         isConsultTransfer: true,
         error: error.toString(),
         ...taskErrorProps,
@@ -1307,30 +1305,42 @@ class Task extends _events.default {
    * ```
    */
   async consultConference() {
+    // Get the destination agent ID dynamically from participants
+    // This handles multi-party conference scenarios, CBT (Capacity Based Team), and EP-DN cases
+    const destAgentId = (0, _Utils.calculateDestAgentId)(this.data.interaction, this.agentId);
+
+    // Validate that we have a destination agent (for queue consult scenarios)
+    if (!destAgentId) {
+      throw new Error('No agent has accepted this queue consult yet');
+    }
+
+    // Get the destination agent ID for fetching destination type
+    // This helps determine the correct participant type for CBT (Capacity Based Team) and EP-DN scenarios
+    const destAgentType = (0, _Utils.calculateDestType)(this.data.interaction, this.agentId);
+
     // Extract consultation conference data from task data (used in both try and catch)
     const consultationData = {
       agentId: this.agentId,
-      destAgentId: this.data.destAgentId,
-      destinationType: this.data.destinationType || 'agent'
+      to: destAgentId,
+      destinationType: destAgentType || this.data.destinationType || 'agent'
     };
     try {
-      _loggerProxy.default.info(`Initiating consult conference to ${consultationData.destAgentId}`, {
+      _loggerProxy.default.info(`Initiating consult conference to ${destAgentId}`, {
         module: _constants.TASK_FILE,
         method: _constants2.METHODS.CONSULT_CONFERENCE,
         interactionId: this.data.interactionId
       });
-      const paramsDataForConferenceV2 = (0, _Utils.buildConsultConferenceParamData)(consultationData, this.data.interactionId);
       const response = await this.contact.consultConference({
-        interactionId: paramsDataForConferenceV2.interactionId,
-        data: paramsDataForConferenceV2.data
+        interactionId: this.data.interactionId,
+        data: consultationData
       });
 
       // Track success metrics (following consultTransfer pattern)
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS, {
         taskId: this.data.interactionId,
-        destination: paramsDataForConferenceV2.data.to,
-        destinationType: paramsDataForConferenceV2.data.destinationType,
-        agentId: paramsDataForConferenceV2.data.agentId,
+        destination: consultationData.to,
+        destinationType: consultationData.destinationType,
+        agentId: consultationData.agentId,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(response)
       }, ['operational', 'behavioral', 'business']);
       _loggerProxy.default.log(`Consult conference started successfully`, {
@@ -1348,15 +1358,11 @@ class Task extends _events.default {
         errorData: err.data?.errorData,
         reasonCode: err.data?.reasonCode
       };
-
-      // Track failure metrics (following consultTransfer pattern)
-      // Build conference data for error tracking using extracted data
-      const failedParamsData = (0, _Utils.buildConsultConferenceParamData)(consultationData, this.data.interactionId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED, {
         taskId: this.data.interactionId,
-        destination: failedParamsData.data.to,
-        destinationType: failedParamsData.data.destinationType,
-        agentId: failedParamsData.data.agentId,
+        destination: consultationData.to,
+        destinationType: consultationData.destinationType,
+        agentId: consultationData.agentId,
         error: error.toString(),
         ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})