@webex/contact-center 3.10.0-next.2 → 3.10.0-next.21

package/dist/services/AddressBook.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_getRequireWildcardCache","e","WeakMap","r","t","__esModule","default","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","obj","AddressBook","constructor","webex","getAddressBookId","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getEntries","params","startTime","Date","now","addressBookId","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","bookId","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","timeEvent","METRIC_EVENT_NAMES","ADDRESSBOOK_FETCH_SUCCESS","errorData","error","trackEvent","ADDRESSBOOK_FETCH_FAILED","Error","queryParams","URLSearchParams","toString","append","resource","endPointMap","addressBookEntries","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","isFirstPage","cachePage","message","String","exports","_default"],"sources":["AddressBook.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * AddressBook API class for managing Webex Contact Center address book entries.\n * Provides functionality to fetch address book entries using the entry API.\n *\n * @class AddressBook\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get AddressBook API instance from ContactCenter\n * const addressBookAPI = cc.addressBook;\n *\n * // Get entries from agent's default address book\n * const entries = await addressBookAPI.getEntries();\n *\n * // Get entries from a specific address book with pagination\n * const entries = await addressBookAPI.getEntries({\n *   addressBookId: 'addressBookId123',\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entries\n * const searchResults = await addressBook.getEntries({\n *   search: 'john',\n *   filter: 'name==\"John Doe\"'\n * });\n * ```\n */\nexport class AddressBook {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private getAddressBookId: () => string;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<AddressBookEntry>;\n\n  /**\n   * Creates an instance of AddressBook\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @param {() => string} getAddressBookId - Function to get the addressBookId from agent profile\n   * @public\n   */\n  constructor(webex: WebexSDK, getAddressBookId: () => string) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.getAddressBookId = getAddressBookId;\n    this.pageCache = new PageCache<AddressBookEntry>('AddressBook');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches address book entries for a specific address book using the entry API\n   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId\n   * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get entries from agent's default address book\n   * const response = await addressBookAPI.getEntries();\n   *\n   * // Get entries from a specific address book with pagination\n   * const response = await addressBookAPI.getEntries({\n   *   addressBookId: 'addressBookId123',\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntries(\n    params: AddressBookEntrySearchParams = {}\n  ): Promise<AddressBookEntriesResponse> {\n    const startTime = Date.now();\n    const {\n      addressBookId,\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n    } = params;\n\n    // Use provided addressBookId or fall back to agent's address book\n    const bookId = addressBookId || this.getAddressBookId();\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes);\n\n    LoggerProxy.info('Fetching address book entries', {\n      module: 'AddressBook',\n      method: 'getEntries',\n      data: {\n        orgId,\n        bookId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes)\n    if (this.pageCache.canUseCache({search, filter, attributes})) {\n      const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.info(`Returning page ${page} from cache`, {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing for the operation\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS);\n\n    // Validate address book id early to avoid bad requests\n    if (!bookId) {\n      const errorData = {\n        orgId,\n        bookId,\n        isSearchRequest,\n        page,\n        pageSize,\n        error: 'Missing addressBookId for agent. Ensure agent profile contains addressBookId.',\n      };\n      LoggerProxy.error('AddressBook called without a valid addressBookId', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw new Error('AddressBook: addressBookId is not available for the current agent.');\n    }\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n\n      const resource = endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());\n\n      LoggerProxy.info('Making API request to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.info(`Successfully retrieved ${recordCount} address book entries`, {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS,\n          {\n            orgId,\n            bookId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes)\n      if (this.pageCache.canUseCache({search, filter, attributes}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.info('Cached address book entries for future requests', {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        bookId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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The Webex SDK instance\n   * @param {() => string} getAddressBookId - Function to get the addressBookId from agent profile\n   * @public\n   */\n  constructor(webex: WebexSDK, getAddressBookId: () => string) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.getAddressBookId = getAddressBookId;\n    this.pageCache = new PageCache<AddressBookEntry>('AddressBook');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches address book entries for a specific address book using the entry API\n   * @param {AddressBookEntrySearchParams} [params] - Search and pagination parameters including addressBookId\n   * @returns {Promise<AddressBookEntriesResponse>} Promise resolving to address book entries\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get entries from agent's default address book\n   * const response = await addressBookAPI.getEntries();\n   *\n   * // Get entries from a specific address book with pagination\n   * const response = await addressBookAPI.getEntries({\n   *   addressBookId: 'addressBookId123',\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntries(\n    params: AddressBookEntrySearchParams = {}\n  ): Promise<AddressBookEntriesResponse> {\n    const startTime = Date.now();\n    const {\n      addressBookId,\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n    } = params;\n\n    // Use provided addressBookId or fall back to agent's address book\n    const bookId = addressBookId || this.getAddressBookId();\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes);\n\n    LoggerProxy.info('Fetching address book entries', {\n      module: 'AddressBook',\n      method: 'getEntries',\n      data: {\n        orgId,\n        bookId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes)\n    if (this.pageCache.canUseCache({search, filter, attributes})) {\n      const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.info(`Returning page ${page} from cache`, {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing for the operation\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS);\n\n    // Validate address book id early to avoid bad requests\n    if (!bookId) {\n      const errorData = {\n        orgId,\n        bookId,\n        isSearchRequest,\n        page,\n        pageSize,\n        error: 'Missing addressBookId for agent. Ensure agent profile contains addressBookId.',\n      };\n      LoggerProxy.error('AddressBook called without a valid addressBookId', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw new Error('AddressBook: addressBookId is not available for the current agent.');\n    }\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n\n      const resource = endPointMap.addressBookEntries(orgId, bookId, queryParams.toString());\n\n      LoggerProxy.info('Making API request to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.info(`Successfully retrieved ${recordCount} address book entries`, {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS,\n          {\n            orgId,\n            bookId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral', 'operational']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes)\n      if (this.pageCache.canUseCache({search, filter, attributes}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(bookId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.info('Cached address book entries for future requests', {\n          module: 'AddressBook',\n          method: 'getEntries',\n          data: {\n            cacheKey,\n            recordCount,\n          },\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        bookId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error('Failed to fetch address book entries', {\n        module: 'AddressBook',\n        method: 'getEntries',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/EntryPoint.js

@@ -12,9 +12,8 @@ var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"
 var _constants = require("./constants");
 var _constants2 = require("./config/constants");
 var _constants3 = require("../metrics/constants");
-function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
-function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * EntryPoint class for managing Webex Contact Center entry points.
  * Provides functionality to fetch, search, and paginate through entry points.

package/dist/services/EntryPoint.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_getRequireWildcardCache","e","WeakMap","r","t","__esModule","default","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","obj","EntryPoint","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getEntryPoints","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","data","length","meta","totalPages","totalMeta","totalRecords","timeEvent","METRIC_EVENT_NAMES","ENTRYPOINT_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","resource","endPointMap","entryPointList","WCC_API_GATEWAY","response","request","service","HTTP_METHODS","GET","recordCount","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","ENTRYPOINT_FETCH_FAILED","exports","_default"],"sources":["EntryPoint.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {EntryPointRecord, EntryPointListResponse, EntryPointSearchParams} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * EntryPoint class for managing Webex Contact Center entry points.\n * Provides functionality to fetch, search, and paginate through entry points.\n *\n * @class EntryPoint\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get EntryPoint API instance from ContactCenter\n * const entryPointAPI = cc.entryPoint;\n *\n * // Get all entry points with pagination\n * const response = await entryPointAPI.getEntryPoints({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entry points\n * const searchResults = await entryPointAPI.searchEntryPoints({\n *   search: 'support',\n *   filter: 'type==\"voice\"'\n * });\n * ```\n */\nexport class EntryPoint {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<EntryPointRecord>;\n\n  /**\n   * Creates an instance of EntryPoint\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<EntryPointRecord>('EntryPoint');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches entry points for the organization with pagination support\n   * @param {EntryPointSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get first page of entry points\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(\n          `Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`,\n          {\n            module: 'EntryPoint',\n            method: 'getEntryPoints',\n          }\n        );\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        sortOrder,\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n\n      const resource = endPointMap.entryPointList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n  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{HTTP_METHODS, WebexSDK} from '../types';\nimport type {EntryPointRecord, EntryPointListResponse, EntryPointSearchParams} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * EntryPoint class for managing Webex Contact Center entry points.\n * Provides functionality to fetch, search, and paginate through entry points.\n *\n * @class EntryPoint\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get EntryPoint API instance from ContactCenter\n * const entryPointAPI = cc.entryPoint;\n *\n * // Get all entry points with pagination\n * const response = await entryPointAPI.getEntryPoints({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entry points\n * const searchResults = await entryPointAPI.searchEntryPoints({\n *   search: 'support',\n *   filter: 'type==\"voice\"'\n * });\n * ```\n */\nexport class EntryPoint {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<EntryPointRecord>;\n\n  /**\n   * Creates an instance of EntryPoint\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<EntryPointRecord>('EntryPoint');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches entry points for the organization with pagination support\n   * @param {EntryPointSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get first page of entry points\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(\n          `Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`,\n          {\n            module: 'EntryPoint',\n            method: 'getEntryPoints',\n          }\n        );\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        sortOrder,\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n\n      const resource = endPointMap.entryPointList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached entry points data for future requests', {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n      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package/dist/services/Queue.js

@@ -13,9 +13,8 @@ var _constants = require("./constants");
 var _constants2 = require("./config/constants");
 var _constants3 = require("../metrics/constants");
 var _constants4 = require("../constants");
-function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
-function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * Queue API class for managing Webex Contact Center contact service queues.
  * Provides functionality to fetch contact service queues using the queue API.

package/dist/services/Queue.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_constants4","_getRequireWildcardCache","e","WeakMap","r","t","__esModule","default","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","obj","Queue","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getQueues","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","desktopProfileFilter","provisioningView","singleObjectResponse","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","METHODS","GET_QUEUES","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","orgid","timeEvent","METRIC_EVENT_NAMES","QUEUE_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","undefined","resource","endPointMap","queueList","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","QUEUE_FETCH_FAILED","exports","_default"],"sources":["Queue.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  ContactServiceQueue,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {METHODS} from '../constants';\n\n/**\n * Queue API class for managing Webex Contact Center contact service queues.\n * Provides functionality to fetch contact service queues using the queue API.\n *\n * @class Queue\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get Queue API instance from ContactCenter\n * const queueAPI = cc.queue;\n *\n * // Get all queues\n * const queues = await queueAPI.getQueues();\n *\n * // Get queues with pagination\n * const queues = await queueAPI.getQueues({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific queues\n * const searchResults = await queueAPI.getQueues({\n *   search: 'support',\n *   filter: 'name==\"Support Queue\"'\n * });\n * ```\n */\nexport class Queue {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<ContactServiceQueue>;\n\n  /**\n   * Creates an instance of Queue\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<ContactServiceQueue>('Queue');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches contact service queues for the organization\n   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get all queues with default pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n      if (sortOrder) queryParams.append('sortOrder', sortOrder);\n      if (desktopProfileFilter !== undefined)\n        queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());\n      if (provisioningView !== undefined)\n        queryParams.append('provisioningView', provisioningView.toString());\n      if (singleObjectResponse !== undefined)\n        queryParams.append('singleObjectResponse', singleObjectResponse.toString());\n\n      const resource = endPointMap.queueList(orgId, queryParams.toString());\n\n      LoggerProxy.log('Making API request to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} contact service queues`, {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          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+{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","_constants4","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","Queue","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getQueues","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","desktopProfileFilter","provisioningView","singleObjectResponse","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","METHODS","GET_QUEUES","data","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","cacheHit","recordCount","length","meta","totalPages","totalMeta","totalRecords","orgid","timeEvent","METRIC_EVENT_NAMES","QUEUE_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","undefined","resource","endPointMap","queueList","service","WCC_API_GATEWAY","response","request","HTTP_METHODS","GET","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","QUEUE_FETCH_FAILED","exports","_default"],"sources":["Queue.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  ContactServiceQueue,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {METHODS} from '../constants';\n\n/**\n * Queue API class for managing Webex Contact Center contact service queues.\n * Provides functionality to fetch contact service queues using the queue API.\n *\n * @class Queue\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get Queue API instance from ContactCenter\n * const queueAPI = cc.queue;\n *\n * // Get all queues\n * const queues = await queueAPI.getQueues();\n *\n * // Get queues with pagination\n * const queues = await queueAPI.getQueues({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific queues\n * const searchResults = await queueAPI.getQueues({\n *   search: 'support',\n *   filter: 'name==\"Support Queue\"'\n * });\n * ```\n */\nexport class Queue {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<ContactServiceQueue>;\n\n  /**\n   * Creates an instance of Queue\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<ContactServiceQueue>('Queue');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches contact service queues for the organization\n   * @param {ContactServiceQueueSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<ContactServiceQueuesResponse>} Promise resolving to contact service queues\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get all queues with default pagination\n   * const response = await queueAPI.getQueues();\n   *\n   * // Get queues with specific pagination\n   * const response = await queueAPI.getQueues({\n   *   page: 0,\n   *   pageSize: 25\n   * });\n   *\n   * // Search for queues\n   * const response = await queueAPI.getQueues({\n   *   search: 'support',\n   *   filter: 'queueType==\"INBOUND\"'\n   * });\n   * ```\n   */\n  public async getQueues(\n    params: ContactServiceQueueSearchParams = {}\n  ): Promise<ContactServiceQueuesResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder,\n      desktopProfileFilter,\n      provisioningView,\n      singleObjectResponse,\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info('Fetching contact service queues', {\n      module: 'Queue',\n      method: METHODS.GET_QUEUES,\n      data: {\n        orgId,\n        page,\n        pageSize,\n        isSearchRequest,\n      },\n    });\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(`Returning page ${page} from cache`, {\n          module: 'Queue',\n          method: 'getQueues',\n          data: {\n            cacheHit: true,\n            duration,\n            recordCount: cachedPage.data.length,\n            page,\n            pageSize,\n          },\n        });\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n            orgid: orgId,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters according to spec\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n      });\n\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (search) queryParams.append('search', search);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n      if (sortOrder) queryParams.append('sortOrder', sortOrder);\n      if (desktopProfileFilter !== undefined)\n        queryParams.append('desktopProfileFilter', desktopProfileFilter.toString());\n      if (provisioningView !== undefined)\n        queryParams.append('provisioningView', provisioningView.toString());\n      if (singleObjectResponse !== undefined)\n        queryParams.append('singleObjectResponse', singleObjectResponse.toString());\n\n      const resource = endPointMap.queueList(orgId, queryParams.toString());\n\n      LoggerProxy.log('Making API request to fetch contact service queues', {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} contact service queues`, {\n        module: 'Queue',\n        method: METHODS.GET_QUEUES,\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          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package/dist/services/WebCallingService.js

@@ -9,7 +9,7 @@ var _calling = require("@webex/calling");
 var _constants = require("../constants");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _constants2 = require("./constants");
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * WebCallingService provides WebRTC calling functionality for Contact Center agents.
  * It handles registration, call management, and media operations for voice interactions.

package/dist/services/WebCallingService.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_constants","_loggerProxy","_constants2","obj","__esModule","default","WebCallingService","EventEmitter","constructor","webex","callTaskMap","Map","setLoginOption","loginOption","handleMediaEvent","track","emit","CALL_EVENT_KEYS","REMOTE_MEDIA","handleDisconnectEvent","call","end","cleanUpCall","registerCallListeners","on","DISCONNECT","off","callId","getCallId","taskId","getTaskIdForCall","delete","getRTMSDomain","internal","services","waitForCatalog","POST_AUTH","rtmsURL","get","WCC_CALLING_RTMS_DOMAIN","url","URL","hostname","error","LoggerProxy","module","WEB_CALLING_SERVICE_FILE","method","METHODS","GET_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","registerWebCallingLine","rtmsDomain","callingClientConfig","logger","level","LOGGER","INFO","serviceData","indicator","ServiceIndicator","CONTACT_CENTER","domain","callingClient","createClient","line","Object","values","getLines","LINE_EVENTS","UNREGISTERED","log","REGISTER_WEB_CALLING_LINE","INCOMING_CALL","Promise","resolve","reject","timeout","setTimeout","Error","TIMEOUT_DURATION","REGISTERED","deviceInfo","clearTimeout","mobiusDeviceId","register","deregisterWebCallingLine","DEREGISTER_WEBCALLING_LINE_MSG","DEREGISTER_WEB_CALLING_LINE","deregister","answerCall","localAudioStream","info","ANSWER_CALL","answer","muteUnmuteCall","MUTE_UNMUTE_CALL","mute","isCallMuted","isMuted","declineCall","DECLINE_CALL","mapCallToTask","set","exports"],"sources":["WebCallingService.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {\n  createClient,\n  ICall,\n  ICallingClient,\n  ILine,\n  LINE_EVENTS,\n  ServiceIndicator,\n  LocalMicrophoneStream,\n  CALL_EVENT_KEYS,\n  LOGGER,\n} from '@webex/calling';\nimport {LoginOption, WebexSDK} from '../types';\nimport {TIMEOUT_DURATION, WEB_CALLING_SERVICE_FILE} from '../constants';\nimport LoggerProxy from '../logger-proxy';\nimport {\n  DEFAULT_RTMS_DOMAIN,\n  POST_AUTH,\n  WCC_CALLING_RTMS_DOMAIN,\n  DEREGISTER_WEBCALLING_LINE_MSG,\n  METHODS,\n} from './constants';\n\n/**\n * WebCallingService provides WebRTC calling functionality for Contact Center agents.\n * It handles registration, call management, and media operations for voice interactions.\n * @internal\n */\nexport default class WebCallingService extends EventEmitter {\n  /**\n   * The CallingClient instance that manages WebRTC calling capabilities\n   * @private\n   */\n  private callingClient: ICallingClient;\n\n  /**\n   * The Line instance that handles registration and incoming calls\n   * @private\n   */\n  private line: ILine;\n\n  /**\n   * The current active call instance\n   * @private\n   */\n  private call: ICall | undefined;\n\n  /**\n   * Reference to the WebexSDK instance\n   * @private\n   */\n  private webex: WebexSDK;\n\n  /**\n   * The login option selected for this session\n   * @private\n   */\n  public loginOption: LoginOption;\n\n  /**\n   * Map that associates call IDs with task IDs for correlation\n   * @private\n   */\n  private callTaskMap: Map<string, string>;\n\n  /**\n   * Creates an instance of WebCallingService.\n   * @param {WebexSDK} webex - The Webex SDK instance\n   */\n  constructor(webex: WebexSDK) {\n    super();\n    this.webex = webex;\n    this.callTaskMap = new Map();\n  }\n\n  /**\n   * Sets the login option for the current session\n   * @param {LoginOption} loginOption - The login option to use\n   * @private\n   */\n  public setLoginOption(loginOption: LoginOption): void {\n    this.loginOption = loginOption;\n  }\n\n  /**\n   * Handles remote media track events from the call\n   * @param {MediaStreamTrack} track - The media track received\n   * @private\n   */\n  private handleMediaEvent = (track: MediaStreamTrack): void => {\n    this.emit(CALL_EVENT_KEYS.REMOTE_MEDIA, track);\n  };\n\n  /**\n   * Handles disconnect events from the call\n   * @private\n   */\n  private handleDisconnectEvent = (): void => {\n    this.call.end();\n    this.cleanUpCall();\n  };\n\n  /**\n   * Registers event listeners for the current call\n   * @private\n   */\n  private registerCallListeners(): void {\n    // TODO: Add remaining call listeners here\n    this.call.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n    this.call.on(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n  }\n\n  /**\n   * Cleans up resources associated with the current call\n   * Removes event listeners and clears the call-task mapping\n   * @private\n   */\n  public cleanUpCall(): void {\n    if (this.call) {\n      this.call.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n      this.call.off(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n      const callId = this.call.getCallId();\n      const taskId = this.getTaskIdForCall(callId);\n\n      if (taskId) {\n        this.callTaskMap.delete(callId);\n      }\n      this.call = null;\n    }\n  }\n\n  /**\n   * Retrieves the RTMS domain to use for WebRTC connections\n   * First tries to get it from the service catalog, then falls back to default\n   * @private\n   * @returns {Promise<string>} The RTMS domain to use\n   */\n  private async getRTMSDomain(): Promise<string> {\n    await this.webex.internal.services.waitForCatalog(POST_AUTH);\n\n    const rtmsURL = this.webex.internal.services.get(WCC_CALLING_RTMS_DOMAIN);\n\n    try {\n      const url = new URL(rtmsURL);\n\n      return url.hostname;\n    } catch (error) {\n      LoggerProxy.error(\n        `Invalid URL from u2c catalogue: ${rtmsURL} so falling back to default domain`,\n        {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.GET_RTMS_DOMAIN,\n        }\n      );\n\n      return DEFAULT_RTMS_DOMAIN;\n    }\n  }\n\n  /**\n   * Registers the WebCalling line for receiving calls\n   * Sets up event listeners for line events and initializes the calling client\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when registration is complete\n   * @throws {Error} When registration times out\n   */\n  public async registerWebCallingLine(): Promise<void> {\n    const rtmsDomain = await this.getRTMSDomain(); // get the RTMS domain from the u2c catalogue\n\n    const callingClientConfig = {\n      logger: {\n        level: LOGGER.INFO,\n      },\n      serviceData: {\n        indicator: ServiceIndicator.CONTACT_CENTER,\n        domain: rtmsDomain,\n      },\n    };\n\n    this.callingClient = await createClient(this.webex as any, callingClientConfig);\n    this.line = Object.values(this.callingClient.getLines())[0];\n\n    this.line.on(LINE_EVENTS.UNREGISTERED, () => {\n      LoggerProxy.log(`WxCC-SDK: Desktop unregistered successfully`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.REGISTER_WEB_CALLING_LINE,\n      });\n    });\n\n    // Start listening for incoming calls\n    this.line.on(LINE_EVENTS.INCOMING_CALL, (call: ICall) => {\n      this.call = call;\n      this.emit(LINE_EVENTS.INCOMING_CALL, call);\n    });\n\n    return new Promise<void>((resolve, reject) => {\n      const timeout = setTimeout(() => {\n        reject(new Error('WebCallingService Registration timed out'));\n      }, TIMEOUT_DURATION);\n\n      this.line.on(LINE_EVENTS.REGISTERED, (deviceInfo: ILine) => {\n        clearTimeout(timeout);\n        LoggerProxy.log(\n          `WxCC-SDK: Desktop registered successfully, mobiusDeviceId: ${deviceInfo.mobiusDeviceId}`,\n          {module: WEB_CALLING_SERVICE_FILE, method: METHODS.REGISTER_WEB_CALLING_LINE}\n        );\n        resolve();\n      });\n      this.line.register();\n    });\n  }\n\n  /**\n   * Deregisters the WebCalling line\n   * Cleans up any active calls and deregisters from the calling service\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when deregistration is complete\n   */\n  public async deregisterWebCallingLine(): Promise<void> {\n    LoggerProxy.log(DEREGISTER_WEBCALLING_LINE_MSG, {\n      module: WEB_CALLING_SERVICE_FILE,\n      method: METHODS.DEREGISTER_WEB_CALLING_LINE,\n    });\n    this.cleanUpCall();\n    this.line?.deregister();\n  }\n\n  /**\n   * Answers an incoming call with the provided audio stream\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to use\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If answering the call fails\n   */\n  public answerCall(localAudioStream: LocalMicrophoneStream, taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call answered: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        this.call.answer(localAudioStream);\n        this.registerCallListeners();\n      } catch (error) {\n        LoggerProxy.error(`Failed to answer call for ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot answer a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.ANSWER_CALL,\n      });\n    }\n  }\n\n  /**\n   * Toggles the mute state of the current call\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to control\n   */\n  public muteUnmuteCall(localAudioStream: LocalMicrophoneStream): void {\n    if (this.call) {\n      LoggerProxy.info('Call mute or unmute requested!', {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n      this.call.mute(localAudioStream);\n    } else {\n      LoggerProxy.log(`Cannot mute a non WebRtc Call`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Checks if the current call is muted\n   *\n   * @private\n   * @returns {boolean} True if the call is muted, false otherwise or if no call exists\n   */\n  public isCallMuted(): boolean {\n    if (this.call) {\n      return this.call.isMuted();\n    }\n\n    return false;\n  }\n\n  /**\n   * Declines or ends the current call\n   *\n   * @private\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If ending the call fails\n   */\n  public declineCall(taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call end requested: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        this.call.end();\n        this.cleanUpCall();\n      } catch (error) {\n        LoggerProxy.error(`Failed to end call: ${taskId}. 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+{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_constants","_loggerProxy","_constants2","e","__esModule","default","WebCallingService","EventEmitter","constructor","webex","callTaskMap","Map","setLoginOption","loginOption","handleMediaEvent","track","emit","CALL_EVENT_KEYS","REMOTE_MEDIA","handleDisconnectEvent","call","end","cleanUpCall","registerCallListeners","on","DISCONNECT","off","callId","getCallId","taskId","getTaskIdForCall","delete","getRTMSDomain","internal","services","waitForCatalog","POST_AUTH","rtmsURL","get","WCC_CALLING_RTMS_DOMAIN","url","URL","hostname","error","LoggerProxy","module","WEB_CALLING_SERVICE_FILE","method","METHODS","GET_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","registerWebCallingLine","rtmsDomain","callingClientConfig","logger","level","LOGGER","INFO","serviceData","indicator","ServiceIndicator","CONTACT_CENTER","domain","callingClient","createClient","line","Object","values","getLines","LINE_EVENTS","UNREGISTERED","log","REGISTER_WEB_CALLING_LINE","INCOMING_CALL","Promise","resolve","reject","timeout","setTimeout","Error","TIMEOUT_DURATION","REGISTERED","deviceInfo","clearTimeout","mobiusDeviceId","register","deregisterWebCallingLine","DEREGISTER_WEBCALLING_LINE_MSG","DEREGISTER_WEB_CALLING_LINE","deregister","answerCall","localAudioStream","info","ANSWER_CALL","answer","muteUnmuteCall","MUTE_UNMUTE_CALL","mute","isCallMuted","isMuted","declineCall","DECLINE_CALL","mapCallToTask","set","exports"],"sources":["WebCallingService.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {\n  createClient,\n  ICall,\n  ICallingClient,\n  ILine,\n  LINE_EVENTS,\n  ServiceIndicator,\n  LocalMicrophoneStream,\n  CALL_EVENT_KEYS,\n  LOGGER,\n} from '@webex/calling';\nimport {LoginOption, WebexSDK} from '../types';\nimport {TIMEOUT_DURATION, WEB_CALLING_SERVICE_FILE} from '../constants';\nimport LoggerProxy from '../logger-proxy';\nimport {\n  DEFAULT_RTMS_DOMAIN,\n  POST_AUTH,\n  WCC_CALLING_RTMS_DOMAIN,\n  DEREGISTER_WEBCALLING_LINE_MSG,\n  METHODS,\n} from './constants';\n\n/**\n * WebCallingService provides WebRTC calling functionality for Contact Center agents.\n * It handles registration, call management, and media operations for voice interactions.\n * @internal\n */\nexport default class WebCallingService extends EventEmitter {\n  /**\n   * The CallingClient instance that manages WebRTC calling capabilities\n   * @private\n   */\n  private callingClient: ICallingClient;\n\n  /**\n   * The Line instance that handles registration and incoming calls\n   * @private\n   */\n  private line: ILine;\n\n  /**\n   * The current active call instance\n   * @private\n   */\n  private call: ICall | undefined;\n\n  /**\n   * Reference to the WebexSDK instance\n   * @private\n   */\n  private webex: WebexSDK;\n\n  /**\n   * The login option selected for this session\n   * @private\n   */\n  public loginOption: LoginOption;\n\n  /**\n   * Map that associates call IDs with task IDs for correlation\n   * @private\n   */\n  private callTaskMap: Map<string, string>;\n\n  /**\n   * Creates an instance of WebCallingService.\n   * @param {WebexSDK} webex - The Webex SDK instance\n   */\n  constructor(webex: WebexSDK) {\n    super();\n    this.webex = webex;\n    this.callTaskMap = new Map();\n  }\n\n  /**\n   * Sets the login option for the current session\n   * @param {LoginOption} loginOption - The login option to use\n   * @private\n   */\n  public setLoginOption(loginOption: LoginOption): void {\n    this.loginOption = loginOption;\n  }\n\n  /**\n   * Handles remote media track events from the call\n   * @param {MediaStreamTrack} track - The media track received\n   * @private\n   */\n  private handleMediaEvent = (track: MediaStreamTrack): void => {\n    this.emit(CALL_EVENT_KEYS.REMOTE_MEDIA, track);\n  };\n\n  /**\n   * Handles disconnect events from the call\n   * @private\n   */\n  private handleDisconnectEvent = (): void => {\n    this.call.end();\n    this.cleanUpCall();\n  };\n\n  /**\n   * Registers event listeners for the current call\n   * @private\n   */\n  private registerCallListeners(): void {\n    // TODO: Add remaining call listeners here\n    this.call.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n    this.call.on(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n  }\n\n  /**\n   * Cleans up resources associated with the current call\n   * Removes event listeners and clears the call-task mapping\n   * @private\n   */\n  public cleanUpCall(): void {\n    if (this.call) {\n      this.call.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleMediaEvent);\n      this.call.off(CALL_EVENT_KEYS.DISCONNECT, this.handleDisconnectEvent);\n      const callId = this.call.getCallId();\n      const taskId = this.getTaskIdForCall(callId);\n\n      if (taskId) {\n        this.callTaskMap.delete(callId);\n      }\n      this.call = null;\n    }\n  }\n\n  /**\n   * Retrieves the RTMS domain to use for WebRTC connections\n   * First tries to get it from the service catalog, then falls back to default\n   * @private\n   * @returns {Promise<string>} The RTMS domain to use\n   */\n  private async getRTMSDomain(): Promise<string> {\n    await this.webex.internal.services.waitForCatalog(POST_AUTH);\n\n    const rtmsURL = this.webex.internal.services.get(WCC_CALLING_RTMS_DOMAIN);\n\n    try {\n      const url = new URL(rtmsURL);\n\n      return url.hostname;\n    } catch (error) {\n      LoggerProxy.error(\n        `Invalid URL from u2c catalogue: ${rtmsURL} so falling back to default domain`,\n        {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.GET_RTMS_DOMAIN,\n        }\n      );\n\n      return DEFAULT_RTMS_DOMAIN;\n    }\n  }\n\n  /**\n   * Registers the WebCalling line for receiving calls\n   * Sets up event listeners for line events and initializes the calling client\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when registration is complete\n   * @throws {Error} When registration times out\n   */\n  public async registerWebCallingLine(): Promise<void> {\n    const rtmsDomain = await this.getRTMSDomain(); // get the RTMS domain from the u2c catalogue\n\n    const callingClientConfig = {\n      logger: {\n        level: LOGGER.INFO,\n      },\n      serviceData: {\n        indicator: ServiceIndicator.CONTACT_CENTER,\n        domain: rtmsDomain,\n      },\n    };\n\n    this.callingClient = await createClient(this.webex as any, callingClientConfig);\n    this.line = Object.values(this.callingClient.getLines())[0];\n\n    this.line.on(LINE_EVENTS.UNREGISTERED, () => {\n      LoggerProxy.log(`WxCC-SDK: Desktop unregistered successfully`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.REGISTER_WEB_CALLING_LINE,\n      });\n    });\n\n    // Start listening for incoming calls\n    this.line.on(LINE_EVENTS.INCOMING_CALL, (call: ICall) => {\n      this.call = call;\n      this.emit(LINE_EVENTS.INCOMING_CALL, call);\n    });\n\n    return new Promise<void>((resolve, reject) => {\n      const timeout = setTimeout(() => {\n        reject(new Error('WebCallingService Registration timed out'));\n      }, TIMEOUT_DURATION);\n\n      this.line.on(LINE_EVENTS.REGISTERED, (deviceInfo: ILine) => {\n        clearTimeout(timeout);\n        LoggerProxy.log(\n          `WxCC-SDK: Desktop registered successfully, mobiusDeviceId: ${deviceInfo.mobiusDeviceId}`,\n          {module: WEB_CALLING_SERVICE_FILE, method: METHODS.REGISTER_WEB_CALLING_LINE}\n        );\n        resolve();\n      });\n      this.line.register();\n    });\n  }\n\n  /**\n   * Deregisters the WebCalling line\n   * Cleans up any active calls and deregisters from the calling service\n   *\n   * @private\n   * @returns {Promise<void>} A promise that resolves when deregistration is complete\n   */\n  public async deregisterWebCallingLine(): Promise<void> {\n    LoggerProxy.log(DEREGISTER_WEBCALLING_LINE_MSG, {\n      module: WEB_CALLING_SERVICE_FILE,\n      method: METHODS.DEREGISTER_WEB_CALLING_LINE,\n    });\n    this.cleanUpCall();\n    this.line?.deregister();\n  }\n\n  /**\n   * Answers an incoming call with the provided audio stream\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to use\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If answering the call fails\n   */\n  public answerCall(localAudioStream: LocalMicrophoneStream, taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call answered: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        this.call.answer(localAudioStream);\n        this.registerCallListeners();\n      } catch (error) {\n        LoggerProxy.error(`Failed to answer call for ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.ANSWER_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot answer a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.ANSWER_CALL,\n      });\n    }\n  }\n\n  /**\n   * Toggles the mute state of the current call\n   *\n   * @private\n   * @param {LocalMicrophoneStream} localAudioStream - The local microphone stream to control\n   */\n  public muteUnmuteCall(localAudioStream: LocalMicrophoneStream): void {\n    if (this.call) {\n      LoggerProxy.info('Call mute or unmute requested!', {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n      this.call.mute(localAudioStream);\n    } else {\n      LoggerProxy.log(`Cannot mute a non WebRtc Call`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.MUTE_UNMUTE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Checks if the current call is muted\n   *\n   * @private\n   * @returns {boolean} True if the call is muted, false otherwise or if no call exists\n   */\n  public isCallMuted(): boolean {\n    if (this.call) {\n      return this.call.isMuted();\n    }\n\n    return false;\n  }\n\n  /**\n   * Declines or ends the current call\n   *\n   * @private\n   * @param {string} taskId - The task ID associated with this call\n   * @throws {Error} If ending the call fails\n   */\n  public declineCall(taskId: string): void {\n    if (this.call) {\n      try {\n        LoggerProxy.info(`Call end requested: ${taskId}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        this.call.end();\n        this.cleanUpCall();\n      } catch (error) {\n        LoggerProxy.error(`Failed to end call: ${taskId}. Error: ${error}`, {\n          module: WEB_CALLING_SERVICE_FILE,\n          method: METHODS.DECLINE_CALL,\n        });\n        // Optionally, throw the error to allow the invoker to handle it\n        throw error;\n      }\n    } else {\n      LoggerProxy.log(`Cannot end a non WebRtc Call: ${taskId}`, {\n        module: WEB_CALLING_SERVICE_FILE,\n        method: METHODS.DECLINE_CALL,\n      });\n    }\n  }\n\n  /**\n   * Maps a call ID to a task ID for correlation\n   *\n   * @private\n   * @param {string} callId - The unique call identifier\n   * @param {string} taskId - The associated task identifier\n   */\n  public mapCallToTask(callId: string, taskId: string): void {\n    this.callTaskMap.set(callId, taskId);\n  }\n\n  /**\n   * Gets the task ID associated with a call ID\n   *\n   * @private\n   * @param {string} callId - The call ID to look up\n   * @returns {string|undefined} The associated task ID or undefined if not found\n   */\n  public getTaskIdForCall(callId: string): 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package/dist/services/agent/index.js

@@ -9,8 +9,7 @@ var _Utils = require("../core/Utils");
 var _types = require("../../types");
 var _constants = require("../constants");
 var _types2 = require("../config/types");
-function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
-function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
+function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
 /**
  * Agent Service provides methods to manage agent states and operations
  * @param routing - AqmReqs instance for making API requests

package/dist/services/agent/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_Utils","_types","_constants","_types2","_getRequireWildcardCache","e","WeakMap","r","t","__esModule","default","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","routingAgent","routing","reload","reqEmpty","host","WCC_API_GATEWAY","url","data","err","notifSuccess","bind","type","CC_EVENTS","AGENT_RELOGIN_SUCCESS","msg","notifFail","AGENT_RELOGIN_FAILED","errId","logout","req","p","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","stationLogin","Details","status","response","errorType","trackingId","headers","trackingid","split","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","stateChange","method","HTTP_METHODS","PUT","AGENT_STATE_CHANGE","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","buddyAgents","POST","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED"],"sources":["index.ts"],"sourcesContent":["import * as Err from '../core/Err';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport * as Agent from './types';\nimport AqmReqs from '../core/aqm-reqs';\nimport {HTTP_METHODS} from '../../types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {CC_EVENTS} from '../config/types';\n\n/**\n * Agent Service provides methods to manage agent states and operations\n * @param routing - AqmReqs instance for making API requests\n * @ignore\n */\nexport default function routingAgent(routing: AqmReqs) {\n  return {\n    /**\n     * Reloads the agent session\n     * @public\n     */\n    reload: routing.reqEmpty(() => ({\n      host: WCC_API_GATEWAY,\n      url: '/v1/agents/reload',\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_RELOGIN_SUCCESS,\n          data: {type: CC_EVENTS.AGENT_RELOGIN_SUCCESS},\n        },\n        msg: {} as Agent.ReloginSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_RELOGIN_FAILED,\n          data: {type: CC_EVENTS.AGENT_RELOGIN_FAILED},\n        },\n        errId: 'Service.aqm.agent.reload',\n      },\n    })),\n    /**\n     * Logs out the agent\n     * @param p.data - Logout parameters\n     * @public\n     */\n    logout: routing.req((p: {data: Agent.Logout}) => ({\n      url: '/v1/agents/logout',\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_LOGOUT,\n          data: {type: CC_EVENTS.AGENT_LOGOUT_SUCCESS},\n        },\n        msg: {} as Agent.LogoutSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_LOGOUT,\n          data: {type: CC_EVENTS.AGENT_LOGOUT_FAILED},\n        },\n        errId: 'Service.aqm.agent.logout',\n      },\n    })),\n    /**\n     * Logs in the agent to a station\n     * @param p.data - Station login parameters\n     * @public\n     */\n    stationLogin: routing.req((p: {data: Agent.UserStationLogin}) => ({\n      url: '/v1/agents/login',\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err: /* istanbul ignore next */ (e: any) => {\n        return new Err.Details('Service.aqm.agent.stationLogin', {\n          status: e.response?.status ?? 0,\n          type: e.response?.data?.errorType,\n          trackingId: e.response?.headers?.trackingid?.split('_')[1],\n        });\n      },\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATION_LOGIN,\n          data: {type: CC_EVENTS.AGENT_STATION_LOGIN_SUCCESS},\n        },\n        msg: {} as Agent.StationLoginSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATION_LOGIN,\n          data: {type: CC_EVENTS.AGENT_STATION_LOGIN_FAILED},\n        },\n        errId: 'Service.aqm.agent.stationLoginFailed',\n      },\n    })),\n    /**\n     * Changes the agent's state\n     * @param p.data - State change parameters\n     * @public\n     */\n    stateChange: routing.req((p: {data: Agent.StateChange}) => ({\n      url: '/v1/agents/session/state',\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      method: HTTP_METHODS.PUT,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATE_CHANGE,\n          data: {type: CC_EVENTS.AGENT_STATE_CHANGE_SUCCESS},\n        },\n        msg: {} as Agent.StateChangeSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATE_CHANGE,\n          data: {type: CC_EVENTS.AGENT_STATE_CHANGE_FAILED},\n        },\n        errId: 'Service.aqm.agent.stateChange',\n      },\n    })),\n    /**\n     * Retrieves list of buddy agents\n     * @param p.data - Buddy agent query parameters\n     * @public\n     */\n    buddyAgents: routing.req((p: {data: Agent.BuddyAgents}) => ({\n      url: `/v1/agents/buddyList`,\n      host: WCC_API_GATEWAY,\n      data: {...p.data},\n      err,\n      method: HTTP_METHODS.POST,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_BUDDY_AGENTS,\n          data: {type: CC_EVENTS.AGENT_BUDDY_AGENTS_SUCCESS},\n        },\n        msg: {} as Agent.BuddyAgentsSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_BUDDY_AGENTS,\n          data: {type: CC_EVENTS.AGENT_BUDDY_AGENTS_RETRIEVE_FAILED},\n        },\n        errId: 'Service.aqm.agent.BuddyAgentsRetrieveFailed',\n      },\n    })),\n  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* as Err from '../core/Err';\nimport {createErrDetailsObject as err} from '../core/Utils';\nimport * as Agent from './types';\nimport AqmReqs from '../core/aqm-reqs';\nimport {HTTP_METHODS} from '../../types';\nimport {WCC_API_GATEWAY} from '../constants';\nimport {CC_EVENTS} from '../config/types';\n\n/**\n * Agent Service provides methods to manage agent states and operations\n * @param routing - AqmReqs instance for making API requests\n * @ignore\n */\nexport default function routingAgent(routing: AqmReqs) {\n  return {\n    /**\n     * Reloads the agent session\n     * @public\n     */\n    reload: routing.reqEmpty(() => ({\n      host: WCC_API_GATEWAY,\n      url: '/v1/agents/reload',\n      data: {},\n      err,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_RELOGIN_SUCCESS,\n          data: {type: CC_EVENTS.AGENT_RELOGIN_SUCCESS},\n        },\n        msg: {} as Agent.ReloginSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_RELOGIN_FAILED,\n          data: {type: CC_EVENTS.AGENT_RELOGIN_FAILED},\n        },\n        errId: 'Service.aqm.agent.reload',\n      },\n    })),\n    /**\n     * Logs out the agent\n     * @param p.data - Logout parameters\n     * @public\n     */\n    logout: routing.req((p: {data: Agent.Logout}) => ({\n      url: '/v1/agents/logout',\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_LOGOUT,\n          data: {type: CC_EVENTS.AGENT_LOGOUT_SUCCESS},\n        },\n        msg: {} as Agent.LogoutSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_LOGOUT,\n          data: {type: CC_EVENTS.AGENT_LOGOUT_FAILED},\n        },\n        errId: 'Service.aqm.agent.logout',\n      },\n    })),\n    /**\n     * Logs in the agent to a station\n     * @param p.data - Station login parameters\n     * @public\n     */\n    stationLogin: routing.req((p: {data: Agent.UserStationLogin}) => ({\n      url: '/v1/agents/login',\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err: /* istanbul ignore next */ (e: any) => {\n        return new Err.Details('Service.aqm.agent.stationLogin', {\n          status: e.response?.status ?? 0,\n          type: e.response?.data?.errorType,\n          trackingId: e.response?.headers?.trackingid?.split('_')[1],\n        });\n      },\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATION_LOGIN,\n          data: {type: CC_EVENTS.AGENT_STATION_LOGIN_SUCCESS},\n        },\n        msg: {} as Agent.StationLoginSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATION_LOGIN,\n          data: {type: CC_EVENTS.AGENT_STATION_LOGIN_FAILED},\n        },\n        errId: 'Service.aqm.agent.stationLoginFailed',\n      },\n    })),\n    /**\n     * Changes the agent's state\n     * @param p.data - State change parameters\n     * @public\n     */\n    stateChange: routing.req((p: {data: Agent.StateChange}) => ({\n      url: '/v1/agents/session/state',\n      host: WCC_API_GATEWAY,\n      data: p.data,\n      err,\n      method: HTTP_METHODS.PUT,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATE_CHANGE,\n          data: {type: CC_EVENTS.AGENT_STATE_CHANGE_SUCCESS},\n        },\n        msg: {} as Agent.StateChangeSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_STATE_CHANGE,\n          data: {type: CC_EVENTS.AGENT_STATE_CHANGE_FAILED},\n        },\n        errId: 'Service.aqm.agent.stateChange',\n      },\n    })),\n    /**\n     * Retrieves list of buddy agents\n     * @param p.data - Buddy agent query parameters\n     * @public\n     */\n    buddyAgents: routing.req((p: {data: Agent.BuddyAgents}) => ({\n      url: `/v1/agents/buddyList`,\n      host: WCC_API_GATEWAY,\n      data: {...p.data},\n      err,\n      method: HTTP_METHODS.POST,\n      notifSuccess: {\n        bind: {\n          type: CC_EVENTS.AGENT_BUDDY_AGENTS,\n          data: {type: CC_EVENTS.AGENT_BUDDY_AGENTS_SUCCESS},\n        },\n        msg: {} as Agent.BuddyAgentsSuccess,\n      },\n      notifFail: {\n        bind: {\n          type: CC_EVENTS.AGENT_BUDDY_AGENTS,\n          data: {type: CC_EVENTS.AGENT_BUDDY_AGENTS_RETRIEVE_FAILED},\n        },\n        errId: 'Service.aqm.agent.BuddyAgentsRetrieveFailed',\n      },\n    })),\n  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package/dist/services/agent/types.js

@@ -122,15 +122,25 @@ exports.AGENT_EVENTS = void 0;
  * login status, and other important agent-related activities.
  */
 let AGENT_EVENTS = exports.AGENT_EVENTS = /*#__PURE__*/function (AGENT_EVENTS) {
+  /** Emitted when an agent's state changes (e.g., Available to Idle) */
   AGENT_EVENTS["AGENT_STATE_CHANGE"] = "agent:stateChange";
+  /** Emitted when multiple logins are detected for the same agent */
   AGENT_EVENTS["AGENT_MULTI_LOGIN"] = "agent:multiLogin";
+  /** Emitted when an agent successfully logs into their station */
   AGENT_EVENTS["AGENT_STATION_LOGIN_SUCCESS"] = "agent:stationLoginSuccess";
+  /** Emitted when station login attempt fails */
   AGENT_EVENTS["AGENT_STATION_LOGIN_FAILED"] = "agent:stationLoginFailed";
+  /** Emitted when an agent successfully logs out */
   AGENT_EVENTS["AGENT_LOGOUT_SUCCESS"] = "agent:logoutSuccess";
+  /** Emitted when logout attempt fails */
   AGENT_EVENTS["AGENT_LOGOUT_FAILED"] = "agent:logoutFailed";
+  /** Emitted when an agent's directory number is successfully registered */
   AGENT_EVENTS["AGENT_DN_REGISTERED"] = "agent:dnRegistered";
+  /** Emitted when an agent successfully re-authenticates */
   AGENT_EVENTS["AGENT_RELOGIN_SUCCESS"] = "agent:reloginSuccess";
+  /** Emitted when agent state change is successful */
   AGENT_EVENTS["AGENT_STATE_CHANGE_SUCCESS"] = "agent:stateChangeSuccess";
+  /** Emitted when agent state change attempt fails */
   AGENT_EVENTS["AGENT_STATE_CHANGE_FAILED"] = "agent:stateChangeFailed";
   return AGENT_EVENTS;
 }({});

package/dist/services/agent/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["AGENT_EVENTS","exports"],"sources":["types.ts"],"sourcesContent":["import {Msg} from '../core/GlobalTypes';\n\n/**\n * Response type received when an agent successfully logs out from the system\n * @public\n * @remarks\n * This type represents the response message sent by the server when an agent\n * successfully logs out. It includes essential details about the logout action\n * and the agent's final state.\n */\nexport type LogoutSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the logout request */\n  trackingId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent (e.g., 'LoggedOut') */\n  status: string;\n  /** Detailed status information */\n  subStatus: string;\n  /** Identity of who initiated the logout if not the agent themselves */\n  loggedOutBy?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type identifier for logout success event */\n  type: 'AgentLogoutSuccess';\n}>;\n\n/**\n * Response type received when an agent successfully relogins to the system\n * @public\n * @remarks\n * Represents the response message when an agent successfully re-authenticates.\n * Contains comprehensive information about the agent's new session, including\n * their state, assigned channels, and device information.\n */\nexport type ReloginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the relogin request */\n  trackingId: string;\n  /** Auxiliary code ID for the agent's initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Directory number assigned to the agent */\n  dn: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Indicates if login is via extension */\n  isExtension: boolean;\n  /** Current login status */\n  status: 'LoggedIn';\n  /** Current sub-status */\n  subStatus: 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Reason for the last state change */\n  lastStateChangeReason?: string;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n  /** Type identifier for relogin success event */\n  type: 'AgentReloginSuccess';\n}>;\n\n/**\n * Response type received when an agent's state is successfully changed\n * @public\n * @remarks\n * Contains information about the agent's new state, including who initiated\n * the change and timestamps for tracking state transitions.\n */\nexport type StateChangeSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the state change request */\n  trackingId: string;\n  /** Auxiliary code ID associated with the new state */\n  auxCodeId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent */\n  status: string;\n  /** Detailed status indicating availability */\n  subStatus: 'Available' | 'Idle';\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of current state change */\n  lastStateChangeTimestamp: number;\n  /** Type identifier for state change success event */\n  type: 'AgentStateChangeSuccess';\n  /** Identity of who initiated the state change */\n  changedBy: string | null;\n  /** ID of the user who initiated the change */\n  changedById: string | null;\n  /** Name of the user who initiated the change */\n  changedByName: string | null;\n  /** Reason for the state change */\n  lastStateChangeReason: string;\n}>;\n\n/**\n * Response type received when an agent successfully logs into their station\n * @public\n * @remarks\n * Represents the success response when an agent logs into their workstation.\n * Includes details about the agent's initial state, assigned teams, and channels.\n */\nexport type StationLoginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n}>;\n\n/**\n * Extended response type for station login success that includes notification tracking\n * @public\n * @remarks\n * Similar to StationLoginSuccess but includes additional fields for notification\n * tracking and multimedia profile settings.\n */\nexport type StationLoginSuccessResponse = {\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Multimedia profile capacity settings */\n  mmProfile: {\n    /** Maximum concurrent chat capacity */\n    chat: number;\n    /** Maximum concurrent email capacity */\n    email: number;\n    /** Maximum concurrent social media capacity */\n    social: number;\n    /** Maximum concurrent voice call capacity */\n    telephony: number;\n  };\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n  /** Tracking ID for notifications */\n  notifsTrackingId: string;\n};\n\n/**\n * Extended response type for agent device type update success\n * @public\n * @remarks\n * Represents the response when an agent's device type is successfully updated.\n * Contains all the details of the agent's session and device configuration.\n */\nexport type DeviceTypeUpdateSuccess = Omit<StationLoginSuccessResponse, 'type'> & {\n  type: 'AgentDeviceTypeUpdateSuccess';\n};\n/**\n * Parameters required for initiating an agent logout\n * @public\n * @remarks\n * Defines the parameters that can be provided when logging out an agent,\n * including the reason for logout which helps with reporting and auditing.\n */\nexport type Logout = {\n  /** Reason for the logout action */\n  logoutReason?:\n    | 'User requested logout'\n    | 'Inactivity Logout'\n    | 'User requested agent device change';\n};\n\n/**\n * Represents the possible states an agent can be in\n * @public\n * @remarks\n * Defines the various states an agent can transition between during their session.\n * Common states include 'Available' (ready to handle interactions), 'Idle' (on break\n * or not ready), and 'RONA' (Response on No Answer).\n */\nexport type AgentState = 'Available' | 'Idle' | 'RONA' | string;\n\n/**\n * Parameters required for changing an agent's state\n * @public\n * @remarks\n * Defines the necessary information for transitioning an agent from one state to another.\n */\nexport type StateChange = {\n  /** New state to transition the agent to */\n  state: AgentState;\n  /** Auxiliary code ID associated with the state change */\n  auxCodeId: string;\n  /** Reason for the state change */\n  lastStateChangeReason?: string;\n  /** ID of the agent whose state is being changed */\n  agentId?: string;\n};\n\n/**\n * Parameters required for agent station login\n * @public\n * @remarks\n * Contains all the necessary information for logging an agent into their workstation,\n * including team assignments, roles, and device configurations.\n */\nexport type UserStationLogin = {\n  /** Phone number for dialing */\n  dialNumber?: string | null;\n  /** Directory number */\n  dn?: string | null;\n  /** ID of the team the agent belongs to */\n  teamId: string | null;\n  /** Name of the team */\n  teamName: string | null;\n  /** List of roles assigned to the agent */\n  roles?: Array<string>;\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Indicates if agent uses a different DN than their assigned one */\n  usesOtherDN: boolean;\n  /** ID of the agent's skill profile */\n  skillProfileId?: string;\n  /** ID of the initial auxiliary state code */\n  auxCodeId: string;\n  /** Indicates if login is via extension */\n  isExtension?: boolean;\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n};\n\n/**\n * Available options for agent login methods\n * @public\n * @remarks\n * Defines the supported methods for agent login:\n * - AGENT_DN: Login using agent's direct number\n * - EXTENSION: Login using extension number\n * - BROWSER: Browser-based login\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Type of device used for agent login\n * @public\n * @remarks\n * Represents the type of device being used for login. Can be one of the standard\n * LoginOptions or a custom device type string.\n */\nexport type DeviceType = LoginOption | string;\n\n/**\n * Parameters for retrieving buddy agent information\n * @public\n * @remarks\n * Defines the criteria for fetching information about other agents (buddies)\n * in the system, allowing filtering by profile, media type, and state.\n */\nexport type BuddyAgents = {\n  agentProfileId: string;\n  mediaType: string;\n  /** Filter for agent state eg : Available | Idle  */\n  state?: string;\n};\n\n/**\n * Detailed information about a buddy agent\n * @public\n * @remarks\n * Contains comprehensive information about a buddy agent including their\n * current state, assignments, and contact information.\n */\nexport type BuddyDetails = {\n  agentId: string;\n  state: string;\n  teamId: string;\n  dn: string;\n  agentName: string;\n  siteId: string;\n};\n\n/**\n * Response type received when successfully retrieving buddy agent information\n * @public\n * @remarks\n * Contains the list of buddy agents and their details returned from a buddy\n * agent lookup request. Used for monitoring team member statuses and availability.\n */\nexport type BuddyAgentsSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the requesting agent */\n  agentId: string;\n  /** Tracking ID for the buddy list request */\n  trackingId: string;\n  /** Current session ID of the requesting agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Type identifier for buddy agents response */\n  type: 'BuddyAgents';\n  /** List of buddy agents and their details */\n  agentList: Array<BuddyDetails>;\n}>;\n\n/**\n * Events emitted by the agent service for various state changes and actions\n * @public\n * @remarks\n * Enumeration of all possible events that can be emitted by the agent service.\n * These events can be used to track and respond to changes in agent state,\n * login status, and other important agent-related activities.\n */\nexport enum AGENT_EVENTS {\n  /** Emitted when an agent's state changes (e.g., Available to Idle) */\n  AGENT_STATE_CHANGE = 'agent:stateChange',\n\n  /** Emitted when multiple logins are detected for the same agent */\n  AGENT_MULTI_LOGIN = 'agent:multiLogin',\n\n  /** Emitted when an agent successfully logs into their station */\n  AGENT_STATION_LOGIN_SUCCESS = 'agent:stationLoginSuccess',\n\n  /** Emitted when station login attempt fails */\n  AGENT_STATION_LOGIN_FAILED = 'agent:stationLoginFailed',\n\n  /** Emitted when an agent successfully logs out */\n  AGENT_LOGOUT_SUCCESS = 'agent:logoutSuccess',\n\n  /** Emitted when logout attempt fails */\n  AGENT_LOGOUT_FAILED = 'agent:logoutFailed',\n\n  /** Emitted when an agent's directory number is successfully registered */\n  AGENT_DN_REGISTERED = 'agent:dnRegistered',\n\n  /** Emitted when an agent successfully re-authenticates */\n  AGENT_RELOGIN_SUCCESS = 'agent:reloginSuccess',\n\n  /** Emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS = 'agent:stateChangeSuccess',\n\n  /** Emitted when agent state change attempt fails */\n  AGENT_STATE_CHANGE_FAILED = 'agent:stateChangeFailed',\n}\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAwBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAoDA;AACA;AACA;AACA;AACA;AACA;AACA;AAkCA;AACA;AACA;AACA;AACA;AACA;AACA;AA0CA;AACA;AACA;AACA;AACA;AACA;AACA;AAqDA;AACA;AACA;AACA;AACA;AACA;AACA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AASA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AA8BA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYA,YAAY,GAAAC,OAAA,CAAAD,YAAA,0BAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAZA,YAAY;EAAA,OAAZA,YAAY;AAAA"}
+{"version":3,"names":["AGENT_EVENTS","exports"],"sources":["types.ts"],"sourcesContent":["import {Msg} from '../core/GlobalTypes';\n\n/**\n * Response type received when an agent successfully logs out from the system\n * @public\n * @remarks\n * This type represents the response message sent by the server when an agent\n * successfully logs out. It includes essential details about the logout action\n * and the agent's final state.\n */\nexport type LogoutSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the logout request */\n  trackingId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent (e.g., 'LoggedOut') */\n  status: string;\n  /** Detailed status information */\n  subStatus: string;\n  /** Identity of who initiated the logout if not the agent themselves */\n  loggedOutBy?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type identifier for logout success event */\n  type: 'AgentLogoutSuccess';\n}>;\n\n/**\n * Response type received when an agent successfully relogins to the system\n * @public\n * @remarks\n * Represents the response message when an agent successfully re-authenticates.\n * Contains comprehensive information about the agent's new session, including\n * their state, assigned channels, and device information.\n */\nexport type ReloginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the relogin request */\n  trackingId: string;\n  /** Auxiliary code ID for the agent's initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Directory number assigned to the agent */\n  dn: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Indicates if login is via extension */\n  isExtension: boolean;\n  /** Current login status */\n  status: 'LoggedIn';\n  /** Current sub-status */\n  subStatus: 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Reason for the last state change */\n  lastStateChangeReason?: string;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n  /** Type identifier for relogin success event */\n  type: 'AgentReloginSuccess';\n}>;\n\n/**\n * Response type received when an agent's state is successfully changed\n * @public\n * @remarks\n * Contains information about the agent's new state, including who initiated\n * the change and timestamps for tracking state transitions.\n */\nexport type StateChangeSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the state change request */\n  trackingId: string;\n  /** Auxiliary code ID associated with the new state */\n  auxCodeId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent */\n  status: string;\n  /** Detailed status indicating availability */\n  subStatus: 'Available' | 'Idle';\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of current state change */\n  lastStateChangeTimestamp: number;\n  /** Type identifier for state change success event */\n  type: 'AgentStateChangeSuccess';\n  /** Identity of who initiated the state change */\n  changedBy: string | null;\n  /** ID of the user who initiated the change */\n  changedById: string | null;\n  /** Name of the user who initiated the change */\n  changedByName: string | null;\n  /** Reason for the state change */\n  lastStateChangeReason: string;\n}>;\n\n/**\n * Response type received when an agent successfully logs into their station\n * @public\n * @remarks\n * Represents the success response when an agent logs into their workstation.\n * Includes details about the agent's initial state, assigned teams, and channels.\n */\nexport type StationLoginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n}>;\n\n/**\n * Extended response type for station login success that includes notification tracking\n * @public\n * @remarks\n * Similar to StationLoginSuccess but includes additional fields for notification\n * tracking and multimedia profile settings.\n */\nexport type StationLoginSuccessResponse = {\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Multimedia profile capacity settings */\n  mmProfile: {\n    /** Maximum concurrent chat capacity */\n    chat: number;\n    /** Maximum concurrent email capacity */\n    email: number;\n    /** Maximum concurrent social media capacity */\n    social: number;\n    /** Maximum concurrent voice call capacity */\n    telephony: number;\n  };\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n  /** Tracking ID for notifications */\n  notifsTrackingId: string;\n};\n\n/**\n * Extended response type for agent device type update success\n * @public\n * @remarks\n * Represents the response when an agent's device type is successfully updated.\n * Contains all the details of the agent's session and device configuration.\n */\nexport type DeviceTypeUpdateSuccess = Omit<StationLoginSuccessResponse, 'type'> & {\n  type: 'AgentDeviceTypeUpdateSuccess';\n};\n/**\n * Parameters required for initiating an agent logout\n * @public\n * @remarks\n * Defines the parameters that can be provided when logging out an agent,\n * including the reason for logout which helps with reporting and auditing.\n */\nexport type Logout = {\n  /** Reason for the logout action */\n  logoutReason?:\n    | 'User requested logout'\n    | 'Inactivity Logout'\n    | 'User requested agent device change';\n};\n\n/**\n * Represents the possible states an agent can be in\n * @public\n * @remarks\n * Defines the various states an agent can transition between during their session.\n * Common states include 'Available' (ready to handle interactions), 'Idle' (on break\n * or not ready), and 'RONA' (Response on No Answer).\n */\nexport type AgentState = 'Available' | 'Idle' | 'RONA' | string;\n\n/**\n * Parameters required for changing an agent's state\n * @public\n * @remarks\n * Defines the necessary information for transitioning an agent from one state to another.\n */\nexport type StateChange = {\n  /** New state to transition the agent to */\n  state: AgentState;\n  /** Auxiliary code ID associated with the state change */\n  auxCodeId: string;\n  /** Reason for the state change */\n  lastStateChangeReason?: string;\n  /** ID of the agent whose state is being changed */\n  agentId?: string;\n};\n\n/**\n * Parameters required for agent station login\n * @public\n * @remarks\n * Contains all the necessary information for logging an agent into their workstation,\n * including team assignments, roles, and device configurations.\n */\nexport type UserStationLogin = {\n  /** Phone number for dialing */\n  dialNumber?: string | null;\n  /** Directory number */\n  dn?: string | null;\n  /** ID of the team the agent belongs to */\n  teamId: string | null;\n  /** Name of the team */\n  teamName: string | null;\n  /** List of roles assigned to the agent */\n  roles?: Array<string>;\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Indicates if agent uses a different DN than their assigned one */\n  usesOtherDN: boolean;\n  /** ID of the agent's skill profile */\n  skillProfileId?: string;\n  /** ID of the initial auxiliary state code */\n  auxCodeId: string;\n  /** Indicates if login is via extension */\n  isExtension?: boolean;\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n};\n\n/**\n * Available options for agent login methods\n * @public\n * @remarks\n * Defines the supported methods for agent login:\n * - AGENT_DN: Login using agent's direct number\n * - EXTENSION: Login using extension number\n * - BROWSER: Browser-based login\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Type of device used for agent login\n * @public\n * @remarks\n * Represents the type of device being used for login. Can be one of the standard\n * LoginOptions or a custom device type string.\n */\nexport type DeviceType = LoginOption | string;\n\n/**\n * Parameters for retrieving buddy agent information\n * @public\n * @remarks\n * Defines the criteria for fetching information about other agents (buddies)\n * in the system, allowing filtering by profile, media type, and state.\n */\nexport type BuddyAgents = {\n  agentProfileId: string;\n  mediaType: string;\n  /** Filter for agent state eg : Available | Idle  */\n  state?: string;\n};\n\n/**\n * Detailed information about a buddy agent\n * @public\n * @remarks\n * Contains comprehensive information about a buddy agent including their\n * current state, assignments, and contact information.\n */\nexport type BuddyDetails = {\n  agentId: string;\n  state: string;\n  teamId: string;\n  dn: string;\n  agentName: string;\n  siteId: string;\n};\n\n/**\n * Response type received when successfully retrieving buddy agent information\n * @public\n * @remarks\n * Contains the list of buddy agents and their details returned from a buddy\n * agent lookup request. Used for monitoring team member statuses and availability.\n */\nexport type BuddyAgentsSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the requesting agent */\n  agentId: string;\n  /** Tracking ID for the buddy list request */\n  trackingId: string;\n  /** Current session ID of the requesting agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Type identifier for buddy agents response */\n  type: 'BuddyAgents';\n  /** List of buddy agents and their details */\n  agentList: Array<BuddyDetails>;\n}>;\n\n/**\n * Events emitted by the agent service for various state changes and actions\n * @public\n * @remarks\n * Enumeration of all possible events that can be emitted by the agent service.\n * These events can be used to track and respond to changes in agent state,\n * login status, and other important agent-related activities.\n */\nexport enum AGENT_EVENTS {\n  /** Emitted when an agent's state changes (e.g., Available to Idle) */\n  AGENT_STATE_CHANGE = 'agent:stateChange',\n\n  /** Emitted when multiple logins are detected for the same agent */\n  AGENT_MULTI_LOGIN = 'agent:multiLogin',\n\n  /** Emitted when an agent successfully logs into their station */\n  AGENT_STATION_LOGIN_SUCCESS = 'agent:stationLoginSuccess',\n\n  /** Emitted when station login attempt fails */\n  AGENT_STATION_LOGIN_FAILED = 'agent:stationLoginFailed',\n\n  /** Emitted when an agent successfully logs out */\n  AGENT_LOGOUT_SUCCESS = 'agent:logoutSuccess',\n\n  /** Emitted when logout attempt fails */\n  AGENT_LOGOUT_FAILED = 'agent:logoutFailed',\n\n  /** Emitted when an agent's directory number is successfully registered */\n  AGENT_DN_REGISTERED = 'agent:dnRegistered',\n\n  /** Emitted when an agent successfully re-authenticates */\n  AGENT_RELOGIN_SUCCESS = 'agent:reloginSuccess',\n\n  /** Emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS = 'agent:stateChangeSuccess',\n\n  /** Emitted when agent state change attempt fails */\n  AGENT_STATE_CHANGE_FAILED = 'agent:stateChangeFailed',\n}\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAwBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAoDA;AACA;AACA;AACA;AACA;AACA;AACA;AAkCA;AACA;AACA;AACA;AACA;AACA;AACA;AA0CA;AACA;AACA;AACA;AACA;AACA;AACA;AAqDA;AACA;AACA;AACA;AACA;AACA;AACA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AASA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AA8BA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYA,YAAY,GAAAC,OAAA,CAAAD,YAAA,0BAAZA,YAAY;EACtB;EADUA,YAAY;EAItB;EAJUA,YAAY;EAOtB;EAPUA,YAAY;EAUtB;EAVUA,YAAY;EAatB;EAbUA,YAAY;EAgBtB;EAhBUA,YAAY;EAmBtB;EAnBUA,YAAY;EAsBtB;EAtBUA,YAAY;EAyBtB;EAzBUA,YAAY;EA4BtB;EA5BUA,YAAY;EAAA,OAAZA,YAAY;AAAA","ignoreList":[]}