@webex/contact-center 3.10.0-next.2 → 3.10.0-next.21

package/dist/services/config/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","CONSULTED_PARTICIPANT_MOVING","PARTICIPANT_POST_CALL_ACTIVITY","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted when consulted participant is moving/being transferred */\n  CONSULTED_PARTICIPANT_MOVING: 'ConsultedParticipantMoving',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  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string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** 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+{"version":3,"names":["CC_TASK_EVENTS","exports","AGENT_CONTACT_ASSIGN_FAILED","AGENT_CONTACT_OFFER_RONA","AGENT_CONTACT_HELD","AGENT_CONTACT_HOLD_FAILED","AGENT_CONTACT_UNHELD","AGENT_CONTACT_UNHOLD_FAILED","AGENT_CONSULT_CREATED","AGENT_OFFER_CONSULT","AGENT_CONSULTING","AGENT_CONSULT_FAILED","AGENT_CTQ_FAILED","AGENT_CTQ_CANCELLED","AGENT_CTQ_CANCEL_FAILED","AGENT_CONSULT_ENDED","AGENT_CONSULT_END_FAILED","AGENT_CONSULT_CONFERENCE_ENDED","AGENT_CONSULT_CONFERENCING","AGENT_CONSULT_CONFERENCED","AGENT_CONSULT_CONFERENCE_FAILED","PARTICIPANT_JOINED_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE","PARTICIPANT_LEFT_CONFERENCE_FAILED","AGENT_CONSULT_CONFERENCE_END_FAILED","AGENT_CONFERENCE_TRANSFERRED","AGENT_CONFERENCE_TRANSFER_FAILED","PARTICIPANT_POST_CALL_ACTIVITY","AGENT_BLIND_TRANSFERRED","AGENT_BLIND_TRANSFER_FAILED","AGENT_VTEAM_TRANSFERRED","AGENT_VTEAM_TRANSFER_FAILED","AGENT_CONSULT_TRANSFERRING","AGENT_CONSULT_TRANSFERRED","AGENT_CONSULT_TRANSFER_FAILED","CONTACT_RECORDING_PAUSED","CONTACT_RECORDING_PAUSE_FAILED","CONTACT_RECORDING_RESUMED","CONTACT_RECORDING_RESUME_FAILED","CONTACT_ENDED","CONTACT_MERGED","AGENT_CONTACT_END_FAILED","AGENT_WRAPUP","AGENT_WRAPPEDUP","AGENT_WRAPUP_FAILED","AGENT_OUTBOUND_FAILED","AGENT_CONTACT","AGENT_OFFER_CONTACT","AGENT_CONTACT_ASSIGNED","AGENT_CONTACT_UNASSIGNED","AGENT_INVITE_FAILED","CC_AGENT_EVENTS","WELCOME","AGENT_RELOGIN_SUCCESS","AGENT_RELOGIN_FAILED","AGENT_DN_REGISTERED","AGENT_LOGOUT","AGENT_LOGOUT_SUCCESS","AGENT_LOGOUT_FAILED","AGENT_STATION_LOGIN","AGENT_STATION_LOGIN_SUCCESS","AGENT_STATION_LOGIN_FAILED","AGENT_STATE_CHANGE","AGENT_MULTI_LOGIN","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","AGENT_BUDDY_AGENTS","AGENT_BUDDY_AGENTS_SUCCESS","AGENT_BUDDY_AGENTS_RETRIEVE_FAILED","AGENT_CONTACT_RESERVED","CC_EVENTS","IDLE_CODE","WRAP_UP_CODE"],"sources":["types.ts"],"sourcesContent":["import * as Agent from '../agent/types';\n\n/**\n * Generic type for converting a const enum object into a union type of its values\n * @internal\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * Events emitted on task objects\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_TASK_EVENTS = {\n  /** Event emitted when assigning contact to agent fails */\n  AGENT_CONTACT_ASSIGN_FAILED: 'AgentContactAssignFailed',\n  /** Event emitted when agent does not respond to contact offer */\n  AGENT_CONTACT_OFFER_RONA: 'AgentOfferContactRona',\n  /** Event emitted when contact is put on hold */\n  AGENT_CONTACT_HELD: 'AgentContactHeld',\n  /** Event emitted when putting contact on hold fails */\n  AGENT_CONTACT_HOLD_FAILED: 'AgentContactHoldFailed',\n  /** Event emitted when contact is taken off hold */\n  AGENT_CONTACT_UNHELD: 'AgentContactUnheld',\n  /** Event emitted when taking contact off hold fails */\n  AGENT_CONTACT_UNHOLD_FAILED: 'AgentContactUnHoldFailed',\n  /** Event emitted when consultation is created */\n  AGENT_CONSULT_CREATED: 'AgentConsultCreated',\n  /** Event emitted when consultation is offered */\n  AGENT_OFFER_CONSULT: 'AgentOfferConsult',\n  /** Event emitted when agent is consulting */\n  AGENT_CONSULTING: 'AgentConsulting',\n  /** Event emitted when consultation fails */\n  AGENT_CONSULT_FAILED: 'AgentConsultFailed',\n  /** Event emitted when consulting to queue (CTQ) fails */\n  AGENT_CTQ_FAILED: 'AgentCtqFailed',\n  /** Event emitted when CTQ is cancelled */\n  AGENT_CTQ_CANCELLED: 'AgentCtqCancelled',\n  /** Event emitted when CTQ cancellation fails */\n  AGENT_CTQ_CANCEL_FAILED: 'AgentCtqCancelFailed',\n  /** Event emitted when consultation ends */\n  AGENT_CONSULT_ENDED: 'AgentConsultEnded',\n  /** Event emitted when ending consultation fails */\n  AGENT_CONSULT_END_FAILED: 'AgentConsultEndFailed',\n  /** Event emitted when consultation conference ends */\n  AGENT_CONSULT_CONFERENCE_ENDED: 'AgentConsultConferenceEnded',\n  /** Event emitted when consultation conference is in progress */\n  AGENT_CONSULT_CONFERENCING: 'AgentConsultConferencing',\n  /** Event emitted when consultation conference starts */\n  AGENT_CONSULT_CONFERENCED: 'AgentConsultConferenced',\n  /** Event emitted when consultation conference fails */\n  AGENT_CONSULT_CONFERENCE_FAILED: 'AgentConsultConferenceFailed',\n  /** Event emitted when participant joins conference */\n  PARTICIPANT_JOINED_CONFERENCE: 'ParticipantJoinedConference',\n  /** Event emitted when participant leaves conference */\n  PARTICIPANT_LEFT_CONFERENCE: 'ParticipantLeftConference',\n  /** Event emitted when participant leaving conference fails */\n  PARTICIPANT_LEFT_CONFERENCE_FAILED: 'ParticipantLeftConferenceFailed',\n  /** Event emitted when consultation conference end fails */\n  AGENT_CONSULT_CONFERENCE_END_FAILED: 'AgentConsultConferenceEndFailed',\n  /** Event emitted when conference is successfully transferred */\n  AGENT_CONFERENCE_TRANSFERRED: 'AgentConferenceTransferred',\n  /** Event emitted when conference transfer fails */\n  AGENT_CONFERENCE_TRANSFER_FAILED: 'AgentConferenceTransferFailed',\n  /** Event emitted for post-call activity by participant */\n  PARTICIPANT_POST_CALL_ACTIVITY: 'ParticipantPostCallActivity',\n  /** Event emitted when contact is blind transferred */\n  AGENT_BLIND_TRANSFERRED: 'AgentBlindTransferred',\n  /** Event emitted when blind transfer fails */\n  AGENT_BLIND_TRANSFER_FAILED: 'AgentBlindTransferFailed',\n  /** Event emitted when contact is transferred to virtual team */\n  AGENT_VTEAM_TRANSFERRED: 'AgentVteamTransferred',\n  /** Event emitted when virtual team transfer fails */\n  AGENT_VTEAM_TRANSFER_FAILED: 'AgentVteamTransferFailed',\n  /** Event emitted when consultation transfer is in progress */\n  AGENT_CONSULT_TRANSFERRING: 'AgentConsultTransferring',\n  /** Event emitted when consultation transfer completes */\n  AGENT_CONSULT_TRANSFERRED: 'AgentConsultTransferred',\n  /** Event emitted when consultation transfer fails */\n  AGENT_CONSULT_TRANSFER_FAILED: 'AgentConsultTransferFailed',\n  /** Event emitted when contact recording is paused */\n  CONTACT_RECORDING_PAUSED: 'ContactRecordingPaused',\n  /** Event emitted when pausing contact recording fails */\n  CONTACT_RECORDING_PAUSE_FAILED: 'ContactRecordingPauseFailed',\n  /** Event emitted when contact recording is resumed */\n  CONTACT_RECORDING_RESUMED: 'ContactRecordingResumed',\n  /** Event emitted when resuming contact recording fails */\n  CONTACT_RECORDING_RESUME_FAILED: 'ContactRecordingResumeFailed',\n  /** Event emitted when contact ends */\n  CONTACT_ENDED: 'ContactEnded',\n  /** Event emitted when contact is merged */\n  CONTACT_MERGED: 'ContactMerged',\n  /** Event emitted when ending contact fails */\n  AGENT_CONTACT_END_FAILED: 'AgentContactEndFailed',\n  /** Event emitted when agent enters wrap-up state */\n  AGENT_WRAPUP: 'AgentWrapup',\n  /** Event emitted when agent completes wrap-up */\n  AGENT_WRAPPEDUP: 'AgentWrappedUp',\n  /** Event emitted when wrap-up fails */\n  AGENT_WRAPUP_FAILED: 'AgentWrapupFailed',\n  /** Event emitted when outbound call fails */\n  AGENT_OUTBOUND_FAILED: 'AgentOutboundFailed',\n  /** Event emitted for general agent contact events */\n  AGENT_CONTACT: 'AgentContact',\n  /** Event emitted when contact is offered to agent */\n  AGENT_OFFER_CONTACT: 'AgentOfferContact',\n  /** Event emitted when contact is assigned to agent */\n  AGENT_CONTACT_ASSIGNED: 'AgentContactAssigned',\n  /** Event emitted when contact is unassigned from agent */\n  AGENT_CONTACT_UNASSIGNED: 'AgentContactUnassigned',\n  /** Event emitted when inviting agent fails */\n  AGENT_INVITE_FAILED: 'AgentInviteFailed',\n} as const;\n\n/**\n * Events emitted on Contact Center agent operations\n * @enum {string}\n * @private\n * @ignore\n */\nexport const CC_AGENT_EVENTS = {\n  /** Welcome event when agent connects to websocket/backend */\n  WELCOME: 'Welcome',\n  /** Event emitted when agent re-login is successful */\n  AGENT_RELOGIN_SUCCESS: 'AgentReloginSuccess',\n  /** Event emitted when agent re-login fails */\n  AGENT_RELOGIN_FAILED: 'AgentReloginFailed',\n  /** Event emitted when agent DN registration completes */\n  AGENT_DN_REGISTERED: 'AgentDNRegistered',\n  /** Event emitted when agent initiates logout */\n  AGENT_LOGOUT: 'Logout',\n  /** Event emitted when agent logout is successful */\n  AGENT_LOGOUT_SUCCESS: 'AgentLogoutSuccess',\n  /** Event emitted when agent logout fails */\n  AGENT_LOGOUT_FAILED: 'AgentLogoutFailed',\n  /** Event emitted when agent initiates station login */\n  AGENT_STATION_LOGIN: 'StationLogin',\n  /** Event emitted when agent station login is successful */\n  AGENT_STATION_LOGIN_SUCCESS: 'AgentStationLoginSuccess',\n  /** Event emitted when agent station login fails */\n  AGENT_STATION_LOGIN_FAILED: 'AgentStationLoginFailed',\n  /** Event emitted when agent's state changes */\n  AGENT_STATE_CHANGE: 'AgentStateChange',\n  /** Event emitted when multiple logins detected for same agent */\n  AGENT_MULTI_LOGIN: 'AGENT_MULTI_LOGIN',\n  /** Event emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS: 'AgentStateChangeSuccess',\n  /** Event emitted when agent state change fails */\n  AGENT_STATE_CHANGE_FAILED: 'AgentStateChangeFailed',\n  /** Event emitted when requesting buddy agents list */\n  AGENT_BUDDY_AGENTS: 'BuddyAgents',\n  /** Event emitted when buddy agents list is successfully retrieved */\n  AGENT_BUDDY_AGENTS_SUCCESS: 'BuddyAgents',\n  /** Event emitted when retrieving buddy agents list fails */\n  AGENT_BUDDY_AGENTS_RETRIEVE_FAILED: 'BuddyAgentsRetrieveFailed',\n  /** Event emitted when contact is reserved for agent */\n  AGENT_CONTACT_RESERVED: 'AgentContactReserved',\n} as const;\n\n/**\n * Combined Contact Center events including both agent and task events\n * @enum {string}\n * @public\n */\nexport const CC_EVENTS = {\n  ...CC_AGENT_EVENTS,\n  ...CC_TASK_EVENTS,\n} as const;\n\n/**\n * Event data received when agent connects to the system\n * @public\n */\nexport type WelcomeEvent = {\n  /** ID of the agent that connected */\n  agentId: string;\n};\n\n/**\n * Response type for welcome events which can be either success or error\n * @public\n */\nexport type WelcomeResponse = WelcomeEvent | Error;\n\n/**\n * Type representing the union of all possible Contact Center events\n * @public\n */\nexport type CC_EVENTS = Enum<typeof CC_EVENTS>;\n\n/**\n * WebSocket event structure for Contact Center events\n * @public\n */\nexport type WebSocketEvent = {\n  /** Type of the event */\n  type: CC_EVENTS;\n  /** Event payload data */\n  data:\n    | WelcomeEvent\n    | Agent.StationLoginSuccess\n    | Agent.LogoutSuccess\n    | Agent.ReloginSuccess\n    | Agent.StateChangeSuccess\n    | Agent.BuddyAgentsSuccess;\n};\n\n/**\n * Represents the response from getUserUsingCI method.\n */\nexport type AgentResponse = {\n  /**\n   * ID of the agent.\n   */\n  id: string;\n\n  /**\n   * The ciUserId of the agent.\n   */\n  ciUserId: string;\n\n  /**\n   * The first name of the agent.\n   */\n  firstName: string;\n\n  /**\n   * The last name of the agent.\n   */\n  lastName: string;\n\n  /**\n   * Identifier for a Desktop Profile.\n   */\n  agentProfileId: string;\n\n  /**\n   * The email address of the agent.\n   */\n  email: string;\n\n  /**\n   * Team IDs assigned to the agent.\n   */\n  teamIds: string[];\n\n  /**\n   * Multimedia profile ID associated with the agent.\n   */\n  multimediaProfileId: string;\n\n  /**\n   * Skill profile ID of the agent.\n   */\n  skillProfileId: string;\n\n  /**\n   * Site ID of the agent.\n   */\n  siteId: string;\n\n  /**\n   * Database ID of the agent.\n   */\n  dbId?: string;\n\n  /**\n   * The default dialed number of the agent.\n   */\n  defaultDialledNumber?: string;\n};\n\n/**\n * Represents the response from getDesktopProfileById method.\n */\nexport type DesktopProfileResponse = {\n  /**\n   * Represents the voice options of an agent.\n   */\n  loginVoiceOptions: LoginOption[];\n\n  /**\n   * Wrap-up codes that the agents can select when they wrap up a contact. It can take one of these values: ALL - To make all wrap-up codes available. SPECIFIC - To make specific codes available.\n   */\n  accessWrapUpCode: string;\n\n  /**\n   * Idle codes that the agents can select in Agent Desktop. It can take one of these values: ALL - To make all idle codes available. SPECIFIC - To make specific codes available.\n   */\n  accessIdleCode: string;\n\n  /**\n   * Wrap-up codes list that the agents can select when they wrap up a contact.\n   */\n  wrapUpCodes: string[];\n\n  /**\n   * Idle codes list that the agents can select in Agent Desktop.\n   */\n  idleCodes: string[];\n\n  /**\n   * Dial plan enabled for the agent.\n   */\n  dialPlanEnabled: boolean;\n\n  /**\n   * Last agent routing enabled for the agent.\n   */\n  lastAgentRouting: boolean;\n\n  /**\n   * Auto wrap-up allowed.\n   */\n  autoWrapUp: boolean;\n\n  /**\n   * Auto answer allowed.\n   */\n  autoAnswer: boolean;\n\n  /**\n   * Auto wrap-up after seconds.\n   */\n  autoWrapAfterSeconds: number;\n\n  /**\n   * Agent available after outdial.\n   */\n  agentAvailableAfterOutdial: boolean;\n\n  /**\n   * Allow auto wrap-up extension.\n   */\n  allowAutoWrapUpExtension: boolean;\n\n  /**\n   * Outdial enabled for the agent.\n   */\n  outdialEnabled: boolean;\n\n  /**\n   * Outdial entry point ID of the agent.\n   */\n  outdialEntryPointId: string;\n\n  /**\n   * Outdial ANI ID of the agent.\n   */\n  outdialANIId: string;\n\n  /**\n   * Consult to queue allowed.\n   */\n  consultToQueue: boolean;\n\n  /**\n   * Address book ID of the agent.\n   */\n  addressBookId: string;\n\n  /**\n   * Viewable statistics of the agent.\n   */\n  viewableStatistics: {\n    id: string;\n    agentStats: boolean;\n    accessQueueStats: string;\n    contactServiceQueues: string[];\n    loggedInTeamStats: boolean;\n    accessTeamStats: string;\n    teams: string[];\n  };\n\n  /**\n   * Agent DN validation of the agent.\n   */\n  agentDNValidation: string;\n\n  /**\n   * Dial plans of the agent.\n   */\n  dialPlans: string[];\n\n  /**\n   * Timeout desktop inactivity custom enabled.\n   */\n  timeoutDesktopInactivityCustomEnabled: boolean;\n\n  /**\n   * Timeout desktop inactivity minutes.\n   */\n  timeoutDesktopInactivityMins: number;\n\n  /**\n   * Show user details in Microsoft enabled or not.\n   */\n  showUserDetailsMS: boolean;\n\n  /**\n   * State synchronization in Microsoft enabled or not.\n   */\n  stateSynchronizationMS: boolean;\n\n  /**\n   * Show user details in Webex enabled or not.\n   */\n  showUserDetailsWebex: boolean;\n\n  /**\n   * State synchronization in Webex enabled or not.\n   */\n  stateSynchronizationWebex: boolean;\n};\n\n/**\n * Response containing multimedia profile configuration for an agent\n * Defines capabilities across different communication channels\n * @private\n */\nexport type MultimediaProfileResponse = {\n  /** Organization identifier */\n  organizationId: string;\n  /** Profile identifier */\n  id: string;\n  /** Version number of the profile */\n  version: number;\n  /** Profile name */\n  name: string;\n  /** Profile description */\n  description: string;\n  /** Maximum number of concurrent chat interactions */\n  chat: number;\n  /** Maximum number of concurrent email interactions */\n  email: number;\n  /** Maximum number of concurrent voice interactions */\n  telephony: number;\n  /** Maximum number of concurrent social media interactions */\n  social: number;\n  /** Whether the profile is active */\n  active: boolean;\n  /** Whether channel blending is enabled */\n  blendingModeEnabled: boolean;\n  /** Type of blending mode configuration */\n  blendingMode: string;\n  /** Whether this is the system default profile */\n  systemDefault: boolean;\n  /** Timestamp when profile was created */\n  createdTime: number;\n  /** Timestamp when profile was last updated */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response from subscription requests containing WebSocket connection details\n * @public\n */\nexport type SubscribeResponse = {\n  /** HTTP status code of the response */\n  statusCode: number;\n  /** Response body containing connection details */\n  body: {\n    /** WebSocket URL for real-time updates */\n    webSocketUrl?: string;\n    /** Unique subscription identifier */\n    subscriptionId?: string;\n  };\n  /** Optional status or error message */\n  message: string | null;\n};\n\nexport type AuxCode = {\n  /**\n   * ID of the Auxiliary Code.\n   */\n  id: string;\n\n  /**\n   * Indicates whether the auxiliary code is active or not.\n   */\n  active: boolean;\n\n  /**\n   * Indicates whether this is the default code (true) or not (false).\n   */\n  defaultCode: boolean;\n\n  /**\n   * Indicates whether this is the system default code (true) or not (false).\n   */\n  isSystemCode: boolean;\n\n  /**\n   * A short description indicating the context of the code.\n   */\n  description: string;\n\n  /**\n   * Name of the Auxiliary Code.\n   */\n  name: string;\n\n  /**\n   * Indicates the work type associated with this code.\n   */\n  workTypeCode: string;\n};\n\nexport type ListAuxCodesResponse = {\n  data: AuxCode[];\n  meta: {\n    page: number;\n    pageSize: number;\n    totalPages: number;\n    totalRecords: number;\n  };\n};\n\n/**\n * Configuration for a team in the contact center system\n * @private\n */\nexport type TeamList = {\n  /** Unique identifier for the team */\n  id: string;\n  /** Team name */\n  name: string;\n  /** Type of team (e.g., 'AGENT_BASED') */\n  teamType: string;\n  /** Current status of the team */\n  teamStatus: string;\n  /** Whether the team is active */\n  active: boolean;\n  /** Site identifier where team is located */\n  siteId: string;\n  /** Name of the site */\n  siteName: string;\n  /** Optional multimedia profile ID for team */\n  multiMediaProfileId?: string;\n  /** List of user IDs belonging to team */\n  userIds: string[];\n  /** Whether queue rankings are enabled for team */\n  rankQueuesForTeam: boolean;\n  /** Ordered list of queue rankings */\n  queueRankings: string[];\n  /** Optional database identifier */\n  dbId?: string;\n  /** Optional desktop layout identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Response type for listing teams with pagination metadata\n * @private\n */\nexport type ListTeamsResponse = {\n  /** Array of team configurations */\n  data: TeamList[];\n  /** Pagination metadata */\n  meta: {\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Basic organization information in the contact center system\n * @private\n * @ignore\n */\nexport type OrgInfo = {\n  /** Tenant identifier */\n  tenantId: string;\n  /** Organization timezone */\n  timezone: string;\n};\n\n/**\n * Organization-wide feature settings and configurations\n * @private\n */\nexport type OrgSettings = {\n  /** Whether WebRTC functionality is enabled */\n  webRtcEnabled: boolean;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData: boolean;\n  /** Whether campaign manager features are enabled */\n  campaignManagerEnabled: boolean;\n};\n\n/**\n * Contact center site configuration information\n * @private\n */\nexport type SiteInfo = {\n  /** Unique site identifier */\n  id: string;\n  /** Site name */\n  name: string;\n  /** Whether site is active */\n  active: boolean;\n  /** Multimedia profile ID for site */\n  multimediaProfileId: string;\n  /** Whether this is the system default site */\n  systemDefault: boolean;\n};\n\n/**\n * Tenant-level configuration data and settings\n * @private\n */\nexport type TenantData = {\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins: number;\n  /** Whether default DN is enforced */\n  forceDefaultDn: boolean;\n  /** Regex pattern for default DN validation */\n  dnDefaultRegex: string;\n  /** Regex pattern for other DN validation */\n  dnOtherRegex: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Whether outbound dialing is enabled */\n  outdialEnabled: boolean;\n  /** Whether ending calls is enabled */\n  endCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  endConsultEnabled: boolean;\n  /** Whether call variables are suppressed */\n  callVariablesSuppressed: boolean;\n  /** Whether desktop inactivity timeout is enabled */\n  timeoutDesktopInactivityEnabled: boolean;\n  /** Lost connection recovery timeout in seconds */\n  lostConnectionRecoveryTimeout: number;\n};\n\n/**\n * URL mapping configuration for external integrations\n * @public\n */\nexport type URLMapping = {\n  id: string;\n  name: string;\n  url: string;\n  links: string[]; // Assuming 'links' is an array of strings, adjust if necessary\n  createdTime: number; // Assuming timestamps are represented as numbers\n  lastUpdatedTime: number;\n};\n\n/**\n * Constant representing idle code\n * @public\n * @ignore\n */\nexport const IDLE_CODE = 'IDLE_CODE';\n\n/**\n * Constant representing wrap up code\n * @public\n * @ignore\n */\nexport const WRAP_UP_CODE = 'WRAP_UP_CODE';\n\n/**\n * Type representing the possible auxiliary code types\n * @public\n */\nexport type AuxCodeType = typeof IDLE_CODE | typeof WRAP_UP_CODE;\n\n/**\n * Sort order configuration for queries\n * @internal\n */\ntype SortOrder = {\n  /** Property to sort by */\n  property: string;\n  /** Sort order direction */\n  order: string;\n};\n\n/**\n * Search query configuration\n * @internal\n */\ntype SearchQuery = {\n  /** Properties to search in */\n  properties: string;\n  /** Search value */\n  value: string;\n};\n\n/**\n * Parameters for querying Contact Center resources\n * @public\n */\nexport type QueryParams = {\n  /** Page number for pagination */\n  pageNumber?: number;\n  pageSize?: number;\n  attributes?: Array<string>;\n  ids?: Array<string>;\n  queueType?: string;\n  entryPointType?: string;\n  channelType?: string;\n  isActive?: boolean;\n  workTypeCode?: AuxCodeType;\n  names?: Array<string>;\n  sortOrder?: SortOrder;\n  searchQuery?: SearchQuery;\n  defaultCode?: boolean;\n  search?: string;\n  desktopProfileFilter?: boolean;\n};\n\n/**\n * Basic entity information used throughout the system\n * @public\n */\nexport type Entity = {\n  /** Whether this is a system entity */\n  isSystem: boolean;\n  /** Entity name */\n  name: string;\n  /** Unique entity identifier */\n  id: string;\n  /** Whether this is the default entity */\n  isDefault: boolean;\n};\n\n/**\n * Dial plan entity definition containing number manipulation rules\n * @public\n */\nexport type DialPlanEntity = {\n  /** Unique identifier for the dial plan */\n  id: string;\n  /** Regular expression pattern for matching numbers */\n  regularExpression: string;\n  /** Prefix to add to matched numbers */\n  prefix: string;\n  /** Characters to strip from matched numbers */\n  strippedChars: string;\n  /** Name of the dial plan */\n  name: string;\n};\n\n/**\n * Complete dial plan configuration for number handling\n * @public\n */\nexport type DialPlan = {\n  /** Type of dial plan (e.g., 'adhocDial') */\n  type: string;\n  /** List of dial plan entities with transformation rules */\n  dialPlanEntity: {\n    /** Regular expression pattern */\n    regex: string;\n    /** Number prefix */\n    prefix: string;\n    /** Characters to strip */\n    strippedChars: string;\n    /** Entity name */\n    name: string;\n  }[];\n};\n\n/**\n * Agent wrap-up codes configuration with pagination metadata\n * @public\n */\nexport type agentWrapUpCodes = {\n  /** Array of wrap-up code entities */\n  data: Entity[];\n  /** Pagination and navigation metadata */\n  meta: {\n    /** Navigation URLs for pagination */\n    links: {\n      /** URL for first page */\n      first: string;\n      /** URL for last page */\n      last: string;\n      /** URL for next page */\n      next: string;\n      /** URL for current page */\n      self: string;\n    };\n    /** Organization identifier */\n    orgid: string;\n    /** Current page number */\n    page: number;\n    /** Number of items per page */\n    pageSize: number;\n    /** Total number of pages */\n    totalPages: number;\n    /** Total number of records */\n    totalRecords: number;\n  };\n};\n\n/**\n * Default wrap-up code configuration for an agent\n * @public\n */\nexport type agentDefaultWrapupCode = {\n  /** Unique identifier for the wrap-up code */\n  id: string;\n  /** Display name of the wrap-up code */\n  name: string;\n};\n\n/**\n * Wrap-up reason configuration used to classify completed interactions\n * @public\n */\nexport type WrapUpReason = {\n  /** Whether this is a system-defined reason */\n  isSystem: boolean;\n  /** Display name of the reason */\n  name: string;\n  /** Unique identifier */\n  id: string;\n  /** Whether this is the default reason */\n  isDefault: boolean;\n};\n\n/**\n * Wrap-up configuration data containing settings and available options\n * @public\n */\nexport type WrapupData = {\n  /** Wrap-up configuration properties */\n  wrapUpProps: {\n    /** Whether automatic wrap-up is enabled */\n    autoWrapup?: boolean;\n    /** Time in seconds before auto wrap-up triggers */\n    autoWrapupInterval?: number;\n    /** Whether last agent routing is enabled */\n    lastAgentRoute?: boolean;\n    /** List of available wrap-up reasons */\n    wrapUpReasonList: Array<WrapUpReason>;\n    /** List of available wrap-up codes */\n    wrapUpCodesList?: Array<string>;\n    /** Access control for idle codes ('ALL' or 'SPECIFIC') */\n    idleCodesAccess?: 'ALL' | 'SPECIFIC';\n    /** Associated interaction identifier */\n    interactionId?: string;\n    /** Whether cancelling auto wrap-up is allowed */\n    allowCancelAutoWrapup?: boolean;\n  };\n};\n\n/**\n * Available login options for voice channel access\n * 'AGENT_DN' - Login using agent's DN\n * 'EXTENSION' - Login using extension number\n * 'BROWSER' - Login using browser-based WebRTC\n * @public\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Team configuration information\n * @public\n */\nexport type Team = {\n  /** Unique team identifier */\n  teamId: string;\n  /** Team display name */\n  teamName: string;\n  /** Optional desktop layout configuration identifier */\n  desktopLayoutId?: string;\n};\n\n/**\n * Basic queue configuration information\n * @public\n */\nexport type Queue = {\n  /** Queue identifier */\n  queueId: string;\n  /** Queue display name */\n  queueName: string;\n};\n\n/**\n * URL mappings for external system integrations\n * @public\n */\nexport type URLMappings = {\n  /** Acqueon API endpoint URL */\n  acqueonApiUrl: string;\n  /** Acqueon console URL */\n  acqueonConsoleUrl: string;\n};\n\n/**\n * Comprehensive agent profile configuration in the contact center system\n * Contains all settings and capabilities for an agent\n * @public\n */\nexport type Profile = {\n  /** Microsoft Teams integration configuration */\n  microsoftConfig?: {\n    /** Whether to show user details in Teams */\n    showUserDetailsMS?: boolean;\n    /** Whether to sync agent state with Teams */\n    stateSynchronizationMS?: boolean;\n  };\n  /** Webex integration configuration */\n  webexConfig?: {\n    /** Whether to show user details in Webex */\n    showUserDetailsWebex?: boolean;\n    /** Whether to sync agent state with Webex */\n    stateSynchronizationWebex?: boolean;\n  };\n  /** List of teams the agent belongs to */\n  teams: Team[];\n  /** Agent's default dial number */\n  defaultDn: string;\n  dn?: string;\n  /** Whether default DN is enforced at tenant level */\n  forceDefaultDn: boolean;\n  /** Whether default DN is enforced for this agent */\n  forceDefaultDnForAgent: boolean;\n  /** Regex pattern for US phone number validation */\n  regexUS: RegExp | string;\n  /** Regex pattern for international phone number validation */\n  regexOther: RegExp | string;\n  /** Unique identifier for the agent */\n  agentId: string;\n  /** Display name for the agent */\n  agentName: string;\n  /** Email address for the agent */\n  agentMailId: string;\n  /** Agent's profile configuration ID */\n  agentProfileID: string;\n  /** Dial plan configuration for number handling */\n  dialPlan: DialPlan;\n  /** Multimedia profile defining channel capabilities */\n  multimediaProfileId: string;\n  /** Skill profile defining agent competencies */\n  skillProfileId: string;\n  /** Site where agent is located */\n  siteId: string;\n  /** Enterprise-wide identifier */\n  enterpriseId: string;\n  /** Whether privacy shield feature is visible */\n  privacyShieldVisible: boolean;\n  /** Available idle codes */\n  idleCodes: Entity[];\n  /** List of specific idle codes */\n  idleCodesList?: Array<string>;\n  /** Access control for idle codes */\n  idleCodesAccess?: 'ALL' | 'SPECIFIC';\n  /** Available wrap-up codes */\n  wrapupCodes: Entity[];\n  /** Agent-specific wrap-up codes */\n  agentWrapUpCodes?: agentWrapUpCodes;\n  /** Default wrap-up code for agent */\n  agentDefaultWrapUpCode?: agentDefaultWrapupCode;\n  /** Default wrap-up code identifier */\n  defaultWrapupCode: string;\n  /** Wrap-up configuration data */\n  wrapUpData: WrapupData;\n  /** Organization identifier */\n  orgId?: string;\n  /** Whether outbound is enabled at tenant level */\n  isOutboundEnabledForTenant: boolean;\n  /** Whether outbound is enabled for this agent */\n  isOutboundEnabledForAgent: boolean;\n  /** Whether ad-hoc dialing is enabled */\n  isAdhocDialingEnabled: boolean;\n  /** Whether agent becomes available after outdial */\n  isAgentAvailableAfterOutdial: boolean;\n  /** Whether campaign management is enabled */\n  isCampaignManagementEnabled: boolean;\n  /** Outbound entry point */\n  outDialEp: string;\n  /** Whether ending calls is enabled */\n  isEndCallEnabled: boolean;\n  /** Whether ending consultations is enabled */\n  isEndConsultEnabled: boolean;\n  /** Optional lifecycle manager URL */\n  lcmUrl?: string;\n  /** Database identifier for agent */\n  agentDbId: string;\n  /** Optional analyzer identifier for agent */\n  agentAnalyzerId?: string;\n  /** Whether consult to queue is allowed */\n  allowConsultToQueue: boolean;\n  /** Additional campaign manager information */\n  campaignManagerAdditionalInfo?: string;\n  /** Whether personal statistics are enabled */\n  agentPersonalStatsEnabled: boolean;\n  /** Optional address book identifier */\n  addressBookId?: string;\n  /** Optional outbound ANI identifier */\n  outdialANIId?: string;\n  /** Optional analyzer user identifier */\n  analyserUserId?: string;\n  /** Whether call monitoring is enabled */\n  isCallMonitoringEnabled?: boolean;\n  /** Whether mid-call monitoring is enabled */\n  isMidCallMonitoringEnabled?: boolean;\n  /** Whether barge-in functionality is enabled */\n  isBargeInEnabled?: boolean;\n  /** Whether managed teams feature is enabled */\n  isManagedTeamsEnabled?: boolean;\n  /** Whether managed queues feature is enabled */\n  isManagedQueuesEnabled?: boolean;\n  /** Whether sending messages is enabled */\n  isSendMessageEnabled?: boolean;\n  /** Whether agent state changes are enabled */\n  isAgentStateChangeEnabled?: boolean;\n  /** Whether signing out agents is enabled */\n  isSignOutAgentsEnabled?: boolean;\n  /** Integration URL mappings */\n  urlMappings?: URLMappings;\n  /** Whether desktop inactivity timeout is enabled */\n  isTimeoutDesktopInactivityEnabled: boolean;\n  /** Desktop inactivity timeout in minutes */\n  timeoutDesktopInactivityMins?: number;\n  /** Whether analyzer features are enabled */\n  isAnalyzerEnabled?: boolean;\n  /** Tenant timezone */\n  tenantTimezone?: string;\n  /** Available voice login options */\n  loginVoiceOptions?: LoginOption[];\n  /** Current login device type */\n  deviceType?: LoginOption;\n  /** Current team identifier */\n  currentTeamId?: string;\n  /** Whether WebRTC is enabled */\n  webRtcEnabled: boolean;\n  /** Organization-wide idle codes */\n  organizationIdleCodes?: Entity[];\n  /** Whether recording management is enabled */\n  isRecordingManagementEnabled?: boolean;\n  /** Connection recovery timeout in milliseconds */\n  lostConnectionRecoveryTimeout: number;\n  /** Whether sensitive data masking is enabled */\n  maskSensitiveData?: boolean;\n  /** Whether agent is currently logged in */\n  isAgentLoggedIn?: boolean;\n  /** Last auxiliary code ID used for state change */\n  lastStateAuxCodeId?: string;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp?: number;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp?: number;\n};\n\n/**\n * Contact distribution group configuration for routing logic\n * @public\n */\nexport type CallDistributionGroup = {\n  /** List of agent groups in this distribution group */\n  agentGroups: {\n    /** Team identifier */\n    teamId: string;\n  }[];\n  /** Distribution order priority */\n  order: number;\n  /** Distribution time duration in seconds */\n  duration: number;\n};\n\n/**\n * Represents a single outdial ANI (Automatic Number Identification) entry\n * @public\n */\nexport type OutdialAniEntry = {\n  /** Unique identifier for the ANI entry */\n  id: string;\n  /** Display name for the ANI entry */\n  name: string;\n  /** Phone number associated with this ANI entry */\n  number: string;\n  /** Related links for this ANI entry */\n  links: string[];\n  /** Timestamp when this entry was created (Unix timestamp in milliseconds) */\n  createdTime: number;\n  /** Timestamp when this entry was last updated (Unix timestamp in milliseconds) */\n  lastUpdatedTime: number;\n};\n\n/**\n * Response structure for outdial ANI entries API call\n * @public\n */\nexport type OutdialAniEntriesResponse = OutdialAniEntry[];\n\n/**\n * Parameters for fetching outdial ANI entries\n * @public\n */\nexport type OutdialAniParams = {\n  /** Outdial ANI ID from agent profile */\n  outdialANI: string;\n  /** Page number for pagination (optional) */\n  page?: number;\n  /** Number of entries per page (optional) */\n  pageSize?: number;\n  /** Search string to filter entries (optional) */\n  search?: string;\n  /** Filter expression for advanced filtering (optional) */\n  filter?: string;\n  /** Comma-separated list of attributes to include in response (optional) */\n  attributes?: 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package/dist/services/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["POST_AUTH","exports","WCC_API_GATEWAY","WCC_CALLING_RTMS_DOMAIN","DEFAULT_RTMS_DOMAIN","WEBSOCKET_EVENT_TIMEOUT","AGENT","SUBSCRIBE_API","LOGIN_API","WEB_RTC_PREFIX","STATE_CHANGE_API","DEREGISTER_WEBCALLING_LINE_MSG","METHODS","SET_LOGIN_OPTION","HANDLE_MEDIA_EVENT","HANDLE_DISCONNECT_EVENT","REGISTER_CALL_LISTENERS","CLEAN_UP_CALL","GET_RTMS_DOMAIN","REGISTER_WEB_CALLING_LINE","DEREGISTER_WEB_CALLING_LINE","ANSWER_CALL","MUTE_UNMUTE_CALL","IS_CALL_MUTED","DECLINE_CALL","MAP_CALL_TO_TASK","GET_TASK_ID_FOR_CALL"],"sources":["constants.ts"],"sourcesContent":["/**\n * Post-authentication event name.\n * @type {string}\n * @public\n * @example\n * if (event === POST_AUTH) { ... }\n * @ignore\n */\nexport const POST_AUTH = 'postauth';\n\n/**\n * API gateway identifier for Webex Contact Center.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_API_GATEWAY = 'wcc-api-gateway';\n\n/**\n * Domain identifier for WCC Calling RTMS.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WCC_CALLING_RTMS_DOMAIN = 'wcc-calling-rtms-domain';\n\n/**\n * Default RTMS domain for production use.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEFAULT_RTMS_DOMAIN = 'rtw.prod-us1.rtmsprod.net';\n\n/**\n * Timeout in milliseconds for WebSocket events.\n * @type {number}\n * @public\n * @example\n * setTimeout(() => { ... }, WEBSOCKET_EVENT_TIMEOUT);\n * @ignore\n */\nexport const WEBSOCKET_EVENT_TIMEOUT = 20000;\n\n/**\n * Agent role identifier.\n * @type {string}\n * @public\n * @ignore\n */\nexport const AGENT = 'agent';\n\n// CC GATEWAY API URL PATHS\n/**\n * API path for notification subscription.\n * @type {string}\n * @public\n * @ignore\n */\nexport const SUBSCRIBE_API = 'v1/notification/subscribe';\n\n/**\n * API path for agent login.\n * @type {string}\n * @public\n * @ignore\n */\nexport const LOGIN_API = 'v1/agents/login';\n\n/**\n * Prefix for WebRTC-related API endpoints.\n * @type {string}\n * @public\n * @ignore\n */\nexport const WEB_RTC_PREFIX = 'webrtc-';\n\n/**\n * API path for agent session state changes.\n * @type {string}\n * @public\n * @ignore\n */\nexport const STATE_CHANGE_API = 'v1/agents/session/state';\n\n/**\n * Message for deregistering WebCalling line and cleaning up resources.\n * @type {string}\n * @public\n * @ignore\n */\nexport const DEREGISTER_WEBCALLING_LINE_MSG =\n  'Deregistering WebCalling line and cleaning up resources';\n\n// WebCallingService method names\nexport const METHODS = {\n  SET_LOGIN_OPTION: 'setLoginOption',\n  HANDLE_MEDIA_EVENT: 'handleMediaEvent',\n  HANDLE_DISCONNECT_EVENT: 'handleDisconnectEvent',\n  REGISTER_CALL_LISTENERS: 'registerCallListeners',\n  CLEAN_UP_CALL: 'cleanUpCall',\n  GET_RTMS_DOMAIN: 'getRTMSDomain',\n  REGISTER_WEB_CALLING_LINE: 'registerWebCallingLine',\n  DEREGISTER_WEB_CALLING_LINE: 'deregisterWebCallingLine',\n  ANSWER_CALL: 'answerCall',\n  MUTE_UNMUTE_CALL: 'muteUnmuteCall',\n  IS_CALL_MUTED: 'isCallMuted',\n  DECLINE_CALL: 'declineCall',\n  MAP_CALL_TO_TASK: 'mapCallToTask',\n  GET_TASK_ID_FOR_CALL: 'getTaskIdForCall',\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,SAAS,GAAAC,OAAA,CAAAD,SAAA,GAAG,UAAU;;AAEnC;AACA;AACA;AACA;AACA;AACA;AACO,MAAME,eAAe,GAAAD,OAAA,CAAAC,eAAA,GAAG,iBAAiB;;AAEhD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,uBAAuB,GAAAF,OAAA,CAAAE,uBAAA,GAAG,yBAAyB;;AAEhE;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,mBAAmB,GAAAH,OAAA,CAAAG,mBAAA,GAAG,2BAA2B;;AAE9D;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,uBAAuB,GAAAJ,OAAA,CAAAI,uBAAA,GAAG,KAAK;;AAE5C;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,KAAK,GAAAL,OAAA,CAAAK,KAAA,GAAG,OAAO;;AAE5B;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,aAAa,GAAAN,OAAA,CAAAM,aAAA,GAAG,2BAA2B;;AAExD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,SAAS,GAAAP,OAAA,CAAAO,SAAA,GAAG,iBAAiB;;AAE1C;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,cAAc,GAAAR,OAAA,CAAAQ,cAAA,GAAG,SAAS;;AAEvC;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,gBAAgB,GAAAT,OAAA,CAAAS,gBAAA,GAAG,yBAAyB;;AAEzD;AACA;AACA;AACA;AACA;AACA;AACO,MAAMC,8BAA8B,GAAAV,OAAA,CAAAU,8BAAA,GACzC,yDAAyD;;AAE3D;AACO,MAAMC,OAAO,GAAAX,OAAA,CAAAW,OAAA,GAAG;EACrBC,gBAAgB,EAAE,gBAAgB;EAClCC,kBAAkB,EAAE,kBAAkB;EACtCC,uBAAuB,EAAE,uBAAuB;EAChDC,uBAAuB,EAAE,uBAAuB;EAChDC,aAAa,EAAE,aAAa;EAC5BC,eAAe,EAAE,eAAe;EAChCC,yBAAyB,EAAE,wBAAwB;EACnDC,2BAA2B,EAAE,0BAA0B;EACvDC,WAAW,EAAE,YAAY;EACzBC,gBAAgB,EAAE,gBAAgB;EAClCC,aAAa,EAAE,aAAa;EAC5BC,YAAY,EAAE,aAAa;EAC3BC,gBAAgB,EAAE,eAAe;EACjCC,oBAAoB,EAAE;AACxB,CAAC"}
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package/dist/services/core/Err.js.map

@@ -1 +1 @@
-{"version":3,"names":["Message","Error","constructor","id","value","stack","message","name","isErr","exports","Details","details"],"sources":["Err.ts"],"sourcesContent":["import {WebexRequestPayload} from '../../types';\nimport {Failure} from './GlobalTypes';\n\n/**\n * Err module provides a structured way to handle errors in the Contact Center plugin.\n * @ignore\n */\n\nexport type ErrDetails = {status: number; type: string; trackingId: string};\n\nexport type AgentErrorIds =\n  | {'Service.aqm.agent.stationLogin': ErrDetails}\n  | {'Service.aqm.agent.stationLoginFailed': Failure}\n  | {'Service.aqm.agent.stateChange': Failure}\n  | {'Service.aqm.agent.reload': Failure}\n  | {'Service.aqm.agent.logout': Failure}\n  | {'Service.reqs.generic.failure': {trackingId: string}}\n  | {'Service.aqm.agent.BuddyAgentsRetrieveFailed': Failure};\n\nexport type vteamType = 'inboundqueue' | 'inboundentrypoint' | string;\n\nexport type TaskErrorIds =\n  | {'Service.aqm.task.accept': Failure}\n  | {'Service.aqm.task.end': Failure}\n  | {'Service.aqm.task.wrapup': Failure}\n  | {'Service.aqm.task.AgentVteamTransferFailed': Failure}\n  | {'Service.aqm.task.AgentBlindTransferFailedEvent': Failure}\n  | {'Service.aqm.task.AgentConsultTransferFailed': Failure}\n  | {'Service.aqm.task.consult': Failure}\n  | {'Service.aqm.err.trackingId': {trackingId: string}}\n  | {'Service.aqm.task.consultAccept': Failure}\n  | {'Service.aqm.task.consultConference': Failure}\n  | {'Service.aqm.task.consultEnd': Failure}\n  | {'Service.aqm.task.cancelCtq': Failure}\n  | {'Service.aqm.task.hold': Failure}\n  | {'Service.aqm.task.unHold': Failure}\n  | {'Service.aqm.task.VteamListFailed': Failure}\n  | {'Service.aqm.task.pauseRecording': Failure}\n  | {'Service.aqm.task.resumeRecording': Failure}\n  | {'Service.aqm.dialer.startOutdial': Failure}\n  | {'Service.reqs.generic.failure': {trackingId: string}};\n\nexport type ReqError =\n  | 'Service.aqm.reqs.GenericRequestError'\n  | {'Service.aqm.reqs.Pending': {key: string; msg: string}}\n  | {'Service.aqm.reqs.PendingEvent': {key: string}}\n  | {'Service.aqm.reqs.Timeout': {key: string; response: WebexRequestPayload}}\n  | {'Service.aqm.reqs.TimeoutEvent': {key: string}};\n\nexport interface Ids {\n  'Service.aqm.agent': AgentErrorIds;\n  'Service.aqm.reqs': ReqError;\n  'Service.aqm.task': TaskErrorIds;\n}\n\nexport type IdsGlobal =\n  | 'system' // to handle errors that was not created by 'new Err.WithId()'\n  | 'handle'\n  | 'fallback';\n\nexport type IdsSub = Ids[keyof Ids];\n\nexport type IdsMessage = IdsGlobal | keyof Ids | Exclude<IdsSub, object>;\n\nexport type UnionToIntersection<U> = (U extends any ? (k: U) => void : never) extends (\n  k: infer I\n) => void\n  ? I\n  : never;\n\nexport type FlattenUnion<T> = {\n  [K in keyof UnionToIntersection<T>]: K extends keyof T\n    ? T[K] extends any[]\n      ? T[K]\n      : T[K] extends object\n      ? FlattenUnion<T[K]>\n      : T[K]\n    : UnionToIntersection<T>[K];\n};\nexport type IdsDetailsType = FlattenUnion<Exclude<IdsSub, string>>;\n\nexport type IdsDetails = keyof IdsDetailsType;\n\nexport type Id = IdsMessage | IdsDetails;\n\nexport class Message extends Error {\n  readonly id: Id;\n\n  constructor(id: IdsMessage);\n  constructor(id: IdsMessage, message: string);\n  constructor(id: IdsMessage, errror: Error);\n  constructor(id: IdsMessage, value?: string | Error) {\n    super();\n\n    this.id = id;\n    this.stack = new Error().stack!;\n\n    if (typeof value === 'string') {\n      this.message = value;\n    } else if (value instanceof Error) {\n      this.message = value.message;\n      this.name = value.name;\n    } else {\n      this.message = '';\n    }\n  }\n\n  // Marker to distinct Err class from other errors\n  private isErr = 'yes';\n}\n\nexport class Details<T extends IdsDetails> extends Error {\n  readonly id: Id;\n  readonly details: IdsDetailsType[T];\n\n  constructor(id: T, details: IdsDetailsType[T]) {\n    super();\n\n    this.id = id;\n    this.stack = new Error().stack!;\n    this.details = details;\n  }\n\n  // Marker to distinct Err class from other errors\n  private isErr = 'yes';\n}\n"],"mappings":";;;;;;AAGA;AACA;AACA;AACA;;AA+EO,MAAMA,OAAO,SAASC,KAAK,CAAC;EAMjCC,WAAWA,CAACC,EAAc,EAAEC,KAAsB,EAAE;IAClD,KAAK,CAAC,CAAC;IAEP,IAAI,CAACD,EAAE,GAAGA,EAAE;IACZ,IAAI,CAACE,KAAK,GAAG,IAAIJ,KAAK,CAAC,CAAC,CAACI,KAAM;IAE/B,IAAI,OAAOD,KAAK,KAAK,QAAQ,EAAE;MAC7B,IAAI,CAACE,OAAO,GAAGF,KAAK;IACtB,CAAC,MAAM,IAAIA,KAAK,YAAYH,KAAK,EAAE;MACjC,IAAI,CAACK,OAAO,GAAGF,KAAK,CAACE,OAAO;MAC5B,IAAI,CAACC,IAAI,GAAGH,KAAK,CAACG,IAAI;IACxB,CAAC,MAAM;MACL,IAAI,CAACD,OAAO,GAAG,EAAE;IACnB;EACF;;EAEA;EACQE,KAAK,GAAG,KAAK;AACvB;AAACC,OAAA,CAAAT,OAAA,GAAAA,OAAA;AAEM,MAAMU,OAAO,SAA+BT,KAAK,CAAC;EAIvDC,WAAWA,CAACC,EAAK,EAAEQ,OAA0B,EAAE;IAC7C,KAAK,CAAC,CAAC;IAEP,IAAI,CAACR,EAAE,GAAGA,EAAE;IACZ,IAAI,CAACE,KAAK,GAAG,IAAIJ,KAAK,CAAC,CAAC,CAACI,KAAM;IAC/B,IAAI,CAACM,OAAO,GAAGA,OAAO;EACxB;;EAEA;EACQH,KAAK,GAAG,KAAK;AACvB;AAACC,OAAA,CAAAC,OAAA,GAAAA,OAAA"}
+{"version":3,"names":["Message","Error","constructor","id","value","stack","message","name","isErr","exports","Details","details"],"sources":["Err.ts"],"sourcesContent":["import {WebexRequestPayload} from '../../types';\nimport {Failure} from './GlobalTypes';\n\n/**\n * Err module provides a structured way to handle errors in the Contact Center plugin.\n * @ignore\n */\n\nexport type ErrDetails = {status: number; type: string; trackingId: string};\n\nexport type AgentErrorIds =\n  | {'Service.aqm.agent.stationLogin': ErrDetails}\n  | {'Service.aqm.agent.stationLoginFailed': Failure}\n  | {'Service.aqm.agent.stateChange': Failure}\n  | {'Service.aqm.agent.reload': Failure}\n  | {'Service.aqm.agent.logout': Failure}\n  | {'Service.reqs.generic.failure': {trackingId: string}}\n  | {'Service.aqm.agent.BuddyAgentsRetrieveFailed': Failure};\n\nexport type vteamType = 'inboundqueue' | 'inboundentrypoint' | string;\n\nexport type TaskErrorIds =\n  | {'Service.aqm.task.accept': Failure}\n  | {'Service.aqm.task.end': Failure}\n  | {'Service.aqm.task.wrapup': Failure}\n  | {'Service.aqm.task.AgentVteamTransferFailed': Failure}\n  | {'Service.aqm.task.AgentBlindTransferFailedEvent': Failure}\n  | {'Service.aqm.task.AgentConsultTransferFailed': Failure}\n  | {'Service.aqm.task.consult': Failure}\n  | {'Service.aqm.err.trackingId': {trackingId: string}}\n  | {'Service.aqm.task.consultAccept': Failure}\n  | {'Service.aqm.task.consultConference': Failure}\n  | {'Service.aqm.task.consultEnd': Failure}\n  | {'Service.aqm.task.cancelCtq': Failure}\n  | {'Service.aqm.task.hold': Failure}\n  | {'Service.aqm.task.unHold': Failure}\n  | {'Service.aqm.task.VteamListFailed': Failure}\n  | {'Service.aqm.task.pauseRecording': Failure}\n  | {'Service.aqm.task.resumeRecording': Failure}\n  | {'Service.aqm.dialer.startOutdial': Failure}\n  | {'Service.reqs.generic.failure': {trackingId: string}};\n\nexport type ReqError =\n  | 'Service.aqm.reqs.GenericRequestError'\n  | {'Service.aqm.reqs.Pending': {key: string; msg: string}}\n  | {'Service.aqm.reqs.PendingEvent': {key: string}}\n  | {'Service.aqm.reqs.Timeout': {key: string; response: WebexRequestPayload}}\n  | {'Service.aqm.reqs.TimeoutEvent': {key: string}};\n\nexport interface Ids {\n  'Service.aqm.agent': AgentErrorIds;\n  'Service.aqm.reqs': ReqError;\n  'Service.aqm.task': TaskErrorIds;\n}\n\nexport type IdsGlobal =\n  | 'system' // to handle errors that was not created by 'new Err.WithId()'\n  | 'handle'\n  | 'fallback';\n\nexport type IdsSub = Ids[keyof Ids];\n\nexport type IdsMessage = IdsGlobal | keyof Ids | Exclude<IdsSub, object>;\n\nexport type UnionToIntersection<U> = (U extends any ? (k: U) => void : never) extends (\n  k: infer I\n) => void\n  ? I\n  : never;\n\nexport type FlattenUnion<T> = {\n  [K in keyof UnionToIntersection<T>]: K extends keyof T\n    ? T[K] extends any[]\n      ? T[K]\n      : T[K] extends object\n      ? FlattenUnion<T[K]>\n      : T[K]\n    : UnionToIntersection<T>[K];\n};\nexport type IdsDetailsType = FlattenUnion<Exclude<IdsSub, string>>;\n\nexport type IdsDetails = keyof IdsDetailsType;\n\nexport type Id = IdsMessage | IdsDetails;\n\nexport class Message extends Error {\n  readonly id: Id;\n\n  constructor(id: IdsMessage);\n  constructor(id: IdsMessage, message: string);\n  constructor(id: IdsMessage, errror: Error);\n  constructor(id: IdsMessage, value?: string | Error) {\n    super();\n\n    this.id = id;\n    this.stack = new Error().stack!;\n\n    if (typeof value === 'string') {\n      this.message = value;\n    } else if (value instanceof Error) {\n      this.message = value.message;\n      this.name = value.name;\n    } else {\n      this.message = '';\n    }\n  }\n\n  // Marker to distinct Err class from other errors\n  private isErr = 'yes';\n}\n\nexport class Details<T extends IdsDetails> extends Error {\n  readonly id: Id;\n  readonly details: IdsDetailsType[T];\n\n  constructor(id: T, details: IdsDetailsType[T]) {\n    super();\n\n    this.id = id;\n    this.stack = new Error().stack!;\n    this.details = details;\n  }\n\n  // Marker to distinct Err class from other errors\n  private isErr = 'yes';\n}\n"],"mappings":";;;;;;AAGA;AACA;AACA;AACA;;AA+EO,MAAMA,OAAO,SAASC,KAAK,CAAC;EAMjCC,WAAWA,CAACC,EAAc,EAAEC,KAAsB,EAAE;IAClD,KAAK,CAAC,CAAC;IAEP,IAAI,CAACD,EAAE,GAAGA,EAAE;IACZ,IAAI,CAACE,KAAK,GAAG,IAAIJ,KAAK,CAAC,CAAC,CAACI,KAAM;IAE/B,IAAI,OAAOD,KAAK,KAAK,QAAQ,EAAE;MAC7B,IAAI,CAACE,OAAO,GAAGF,KAAK;IACtB,CAAC,MAAM,IAAIA,KAAK,YAAYH,KAAK,EAAE;MACjC,IAAI,CAACK,OAAO,GAAGF,KAAK,CAACE,OAAO;MAC5B,IAAI,CAACC,IAAI,GAAGH,KAAK,CAACG,IAAI;IACxB,CAAC,MAAM;MACL,IAAI,CAACD,OAAO,GAAG,EAAE;IACnB;EACF;;EAEA;EACQE,KAAK,GAAG,KAAK;AACvB;AAACC,OAAA,CAAAT,OAAA,GAAAA,OAAA;AAEM,MAAMU,OAAO,SAA+BT,KAAK,CAAC;EAIvDC,WAAWA,CAACC,EAAK,EAAEQ,OAA0B,EAAE;IAC7C,KAAK,CAAC,CAAC;IAEP,IAAI,CAACR,EAAE,GAAGA,EAAE;IACZ,IAAI,CAACE,KAAK,GAAG,IAAIJ,KAAK,CAAC,CAAC,CAACI,KAAM;IAC/B,IAAI,CAACM,OAAO,GAAGA,OAAO;EACxB;;EAEA;EACQH,KAAK,GAAG,KAAK;AACvB;AAACC,OAAA,CAAAC,OAAA,GAAAA,OAAA","ignoreList":[]}

package/dist/services/core/GlobalTypes.js.map

@@ -1 +1 @@
-{"version":3,"names":[],"sources":["GlobalTypes.ts"],"sourcesContent":["/**\n * Generic message interface used throughout the plugin\n * @template T - Type of the data payload (defaults to any)\n * @private\n * @ignore\n */\nexport type Msg<T = any> = {\n  /** Message/Event type identifier */\n  type: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Unique tracking identifier for the message/Event */\n  trackingId: string;\n  /** Message/Event payload data */\n  data: T;\n};\n\n/**\n * Represents a failure message with specific error details\n * @private\n * @ignore\n */\nexport type Failure = Msg<{\n  /** Agent identifier associated with the failure */\n  agentId: string;\n  /** Tracking identifier for the failure event */\n  trackingId: string;\n  /** Numeric code indicating the reason for failure */\n  reasonCode: number;\n  /** Organization identifier */\n  orgId: string;\n  /** Human-readable description of the failure reason */\n  reason: string;\n}>;\n\n/**\n * Represents task API error details in a structured format\n * @public\n */\nexport interface TaskError {\n  /** Original error object for throwing */\n  error: Error;\n  /** Unique tracking identifier for correlation */\n  trackingId: string;\n  /** Detailed error message from the API */\n  errorMessage: string;\n  /** Type/category of the error (e.g., \"Bad Request\") */\n  errorType: string;\n  /** Additional error context data */\n  errorData: string;\n  /** Numeric reason code */\n  reasonCode: number;\n}\n\n/**\n * An Error object augmented with a flexible data field for additional context.\n * Use this to attach structured data to thrown errors without ts-ignore.\n */\nexport interface AugmentedError extends Error {\n  data?: Record<string, any>;\n}\n"],"mappings":""}
+{"version":3,"names":[],"sources":["GlobalTypes.ts"],"sourcesContent":["/**\n * Generic message interface used throughout the plugin\n * @template T - Type of the data payload (defaults to any)\n * @private\n * @ignore\n */\nexport type Msg<T = any> = {\n  /** Message/Event type identifier */\n  type: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Unique tracking identifier for the message/Event */\n  trackingId: string;\n  /** Message/Event payload data */\n  data: T;\n};\n\n/**\n * Represents a failure message with specific error details\n * @private\n * @ignore\n */\nexport type Failure = Msg<{\n  /** Agent identifier associated with the failure */\n  agentId: string;\n  /** Tracking identifier for the failure event */\n  trackingId: string;\n  /** Numeric code indicating the reason for failure */\n  reasonCode: number;\n  /** Organization identifier */\n  orgId: string;\n  /** Human-readable description of the failure reason */\n  reason: string;\n}>;\n\n/**\n * Represents task API error details in a structured format\n * @public\n */\nexport interface TaskError {\n  /** Original error object for throwing */\n  error: Error;\n  /** Unique tracking identifier for correlation */\n  trackingId: string;\n  /** Detailed error message from the API */\n  errorMessage: string;\n  /** Type/category of the error (e.g., \"Bad Request\") */\n  errorType: string;\n  /** Additional error context data */\n  errorData: string;\n  /** Numeric reason code */\n  reasonCode: number;\n}\n\n/**\n * An Error object augmented with a flexible data field for additional context.\n * Use this to attach structured data to thrown errors without ts-ignore.\n */\nexport interface AugmentedError extends Error {\n  data?: Record<string, any>;\n}\n"],"mappings":"","ignoreList":[]}

package/dist/services/core/Utils.js

@@ -3,15 +3,15 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestinationAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.buildConsultConferenceParamData = void 0;
+exports.isValidDialNumber = exports.getStationLoginErrorData = exports.getErrorDetails = exports.getDestAgentIdForCBT = exports.getConsultedAgentId = exports.generateTaskErrorObject = exports.deriveConsultTransferDestinationType = exports.createErrDetailsObject = exports.calculateDestType = exports.calculateDestAgentId = void 0;
 var Err = _interopRequireWildcard(require("./Err"));
 var _types = require("../../types");
 var _loggerProxy = _interopRequireDefault(require("../../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./WebexRequest"));
 var _types2 = require("../task/types");
-function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
-function _getRequireWildcardCache(e) { if ("function" != typeof WeakMap) return null; var r = new WeakMap(), t = new WeakMap(); return (_getRequireWildcardCache = function (e) { return e ? t : r; })(e); }
-function _interopRequireWildcard(e, r) { if (!r && e && e.__esModule) return e; if (null === e || "object" != typeof e && "function" != typeof e) return { default: e }; var t = _getRequireWildcardCache(r); if (t && t.has(e)) return t.get(e); var n = { __proto__: null }, a = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var u in e) if ("default" !== u && Object.prototype.hasOwnProperty.call(e, u)) { var i = a ? Object.getOwnPropertyDescriptor(e, u) : null; i && (i.get || i.set) ? Object.defineProperty(n, u, i) : n[u] = e[u]; } return n.default = e, t && t.set(e, n), n; }
+var _constants = require("./constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
 /**
  * Extracts common error details from a Webex request payload.
  *
@@ -192,95 +192,113 @@ const createErrDetailsObject = errObj => {
 };
 
 /**
- * Derives the consult transfer destination type based on the provided task data.
+ * Gets the consulted agent ID from the media object by finding the agent
+ * in the consult media participants (excluding the current agent).
  *
- * Logic parity with desktop behavior:
- * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):
- *   - ENTRYPOINT/EPDN map to ENTRYPOINT
- *   - DN maps to DIALNUMBER
- * - Otherwise defaults to AGENT
- *
- * @param taskData - The task data used to infer the agent action and destination type
- * @returns The normalized destination type to be used for consult transfer
- */
-/**
- * Checks if a participant type represents a non-customer participant.
- * Non-customer participants include agents, dial numbers, entry point dial numbers,
- * and entry points.
+ * @param media - The media object from the interaction
+ * @param agentId - The current agent's ID to exclude from the search
+ * @returns The consulted agent ID, or empty string if none found
  */
 exports.createErrDetailsObject = createErrDetailsObject;
-const isNonCustomerParticipant = participantType => {
-  return participantType === 'Agent' || participantType === 'DN' || participantType === 'EpDn' || participantType === 'entryPoint';
+const getConsultedAgentId = (media, agentId) => {
+  let consultParticipants = [];
+  let consultedParticipantId = '';
+  Object.keys(media).forEach(key => {
+    if (media[key].mType === _constants.STATE_CONSULT) {
+      consultParticipants = media[key].participants;
+    }
+  });
+  if (consultParticipants.includes(agentId)) {
+    const id = consultParticipants.find(participant => participant !== agentId);
+    consultedParticipantId = id || consultedParticipantId;
+  }
+  return consultedParticipantId;
 };
 
 /**
- * Gets the destination agent ID from participants data by finding the first
- * non-customer participant that is not the current agent and is not in wrap-up state.
+ * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.
+ * CBT refers to teams created in Control Hub with capacity-based routing
+ * (as opposed to agent-based routing). This handles cases where the consulted
+ * participant is not directly in participants but can be found by matching
+ * the dial number (dn).
  *
- * @param participants - The participants data from the interaction
- * @param agentId - The current agent's ID to exclude from the search
- * @returns The destination agent ID, or empty string if none found
+ * @param interaction - The interaction object
+ * @param consultingAgent - The consulting agent identifier
+ * @returns The destination agent ID for CBT scenarios, or empty string if none found
  */
-const getDestinationAgentId = (participants, agentId) => {
-  let id = '';
-  if (participants) {
-    Object.keys(participants).forEach(participant => {
-      const participantData = participants[participant];
-      if (isNonCustomerParticipant(participantData.type) && participantData.id !== agentId && !participantData.isWrapUp) {
-        id = participantData.id;
-      }
+exports.getConsultedAgentId = getConsultedAgentId;
+const getDestAgentIdForCBT = (interaction, consultingAgent) => {
+  const participants = interaction.participants;
+  let destAgentIdForCBT = '';
+
+  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)
+  if (consultingAgent && !participants[consultingAgent]) {
+    const foundEntry = Object.entries(participants).find(([, participant]) => {
+      return participant.pType.toLowerCase() === _constants.PARTICIPANT_TYPES.DN && participant.type === _constants.PARTICIPANT_TYPES.AGENT && participant.dn === consultingAgent;
     });
+    if (foundEntry) {
+      destAgentIdForCBT = foundEntry[0];
+    }
   }
-  return id;
+  return destAgentIdForCBT;
 };
-exports.getDestinationAgentId = getDestinationAgentId;
-const deriveConsultTransferDestinationType = taskData => {
-  const agentActionType = getAgentActionTypeFromTask(taskData);
-  if (agentActionType === 'DIAL_NUMBER') {
-    return isEntryPointOrEpdn(taskData?.destinationType) ? _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT : _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+
+/**
+ * Calculates the destination agent ID for consult operations.
+ *
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID
+ */
+exports.getDestAgentIdForCBT = getDestAgentIdForCBT;
+const calculateDestAgentId = (interaction, agentId) => {
+  const consultingAgent = getConsultedAgentId(interaction.media, agentId);
+
+  // Check if this is a CBT (Capacity Based Team) scenario
+  // If not CBT, the function will return empty string and we'll use the normal flow
+  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);
+  if (destAgentIdCBT) {
+    return destAgentIdCBT;
   }
-  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+  return interaction.participants[consultingAgent]?.type === _constants.PARTICIPANT_TYPES.EP_DN ? interaction.participants[consultingAgent]?.epId : interaction.participants[consultingAgent]?.id;
 };
 
 /**
- * Builds consult conference parameter data using EXACT Agent Desktop logic.
- * This matches the Agent Desktop's consultConference implementation exactly.
+ * Calculates the destination agent ID for fetching destination type.
  *
- * @param dataPassed - Original consultation data from Agent Desktop format
- * @param interactionIdPassed - The interaction ID for the task
- * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format
- * @public
+ * @param interaction - The interaction object
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID for determining destination type
  */
-exports.deriveConsultTransferDestinationType = deriveConsultTransferDestinationType;
-const buildConsultConferenceParamData = (dataPassed, interactionIdPassed) => {
-  const data = {
-    // Include agentId if present in input data
-    ...('agentId' in dataPassed && {
-      agentId: dataPassed.agentId
-    }),
-    // Handle destAgentId from consultation data
-    to: dataPassed.destAgentId,
-    destinationType: ''
-  };
+exports.calculateDestAgentId = calculateDestAgentId;
+const calculateDestType = (interaction, agentId) => {
+  const consultingAgent = getConsultedAgentId(interaction.media, agentId);
 
-  // Agent Desktop destination type logic
-  if ('destinationType' in dataPassed) {
-    if (dataPassed.destinationType === 'DN') {
-      data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
-    } else if (dataPassed.destinationType === 'EP_DN') {
-      data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
-    } else {
-      // Keep the existing destinationType if it's something else (like "agent" or "Agent")
-      // Convert "Agent" to lowercase for consistency
-      data.destinationType = dataPassed.destinationType.toLowerCase();
+  // Check if this is a CBT (Capacity Based Team) scenario, otherwise use consultingAgent
+  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);
+  const destinationaegntId = destAgentIdCBT || consultingAgent;
+  const destAgentType = destinationaegntId ? interaction.participants[destinationaegntId]?.pType : undefined;
+  if (destAgentType) {
+    if (destAgentType === 'DN') {
+      return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
     }
-  } else {
-    data.destinationType = _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+    if (destAgentType === 'EP-DN') {
+      return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;
+    }
+    // Keep the existing destinationType if it's something else (like "agent" or "Agent")
+    // Convert "Agent" to lowercase for consistency
+
+    return destAgentType.toLowerCase();
   }
-  return {
-    interactionId: interactionIdPassed,
-    data
-  };
+  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
 };
-exports.buildConsultConferenceParamData = buildConsultConferenceParamData;
+exports.calculateDestType = calculateDestType;
+const deriveConsultTransferDestinationType = taskData => {
+  const agentActionType = getAgentActionTypeFromTask(taskData);
+  if (agentActionType === 'DIAL_NUMBER') {
+    return isEntryPointOrEpdn(taskData?.destinationType) ? _types2.CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT : _types2.CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;
+  }
+  return _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;
+};
+exports.deriveConsultTransferDestinationType = deriveConsultTransferDestinationType;
 //# sourceMappingURL=Utils.js.map

package/dist/services/core/Utils.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_WebexRequest","_types2","obj","__esModule","default","_getRequireWildcardCache","e","WeakMap","r","t","has","get","n","__proto__","a","Object","defineProperty","getOwnPropertyDescriptor","u","prototype","hasOwnProperty","call","i","set","getCommonErrorDetails","errObj","trackingId","headers","trackingid","TrackingID","msg","body","isEntryPointOrEpdn","destAgentType","getAgentActionTypeFromTask","taskData","destinationType","isDialNumber","isEntryPointVariant","isValidDialNumber","input","regexForDn","test","exports","getStationLoginErrorData","failure","loginOption","duplicateLocationMessage","LoginOption","EXTENSION","AGENT_DN","errorCodeMessageMap","DUPLICATE_LOCATION","message","fieldName","INVALID_DIAL_NUMBER","defaultMessage","defaultFieldName","reason","data","getErrorDetails","error","methodName","moduleName","errData","details","LoggerProxy","module","method","WebexRequest","getInstance","uploadLogs","correlationId","err","Error","generateTaskErrorObject","errorMsg","fallbackMessage","errorMessage","errorType","name","errorData","reasonCode","createErrDetailsObject","Details","isNonCustomerParticipant","participantType","getDestinationAgentId","participants","agentId","id","keys","forEach","participant","participantData","type","isWrapUp","deriveConsultTransferDestinationType","agentActionType","CONSULT_TRANSFER_DESTINATION_TYPE","ENTRYPOINT","DIALNUMBER","AGENT","buildConsultConferenceParamData","dataPassed","interactionIdPassed","to","destAgentId","toLowerCase","interactionId"],"sources":["Utils.ts"],"sourcesContent":["import * as Err from './Err';\nimport {LoginOption, WebexRequestPayload} from '../../types';\nimport {Failure, AugmentedError} from './GlobalTypes';\nimport LoggerProxy from '../../logger-proxy';\nimport WebexRequest from './WebexRequest';\nimport {\n  TaskData,\n  ConsultTransferPayLoad,\n  ConsultConferenceData,\n  consultConferencePayloadData,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  Interaction,\n} from '../task/types';\n\n/**\n * Extracts common error details from a Webex request payload.\n *\n * @param errObj - The Webex request payload object.\n * @returns An object containing the tracking ID and message body.\n * @private\n * @ignore\n */\nconst getCommonErrorDetails = (errObj: WebexRequestPayload) => {\n  return {\n    trackingId: errObj?.headers?.trackingid || errObj?.headers?.TrackingID,\n    msg: errObj?.body,\n  };\n};\n\n/**\n * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).\n */\nconst isEntryPointOrEpdn = (destAgentType?: string): boolean => {\n  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';\n};\n\n/**\n * Determines if the task involves dialing a number based on the destination type.\n * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.\n */\nconst getAgentActionTypeFromTask = (taskData?: TaskData): 'DIAL_NUMBER' | '' => {\n  const destAgentType = taskData?.destinationType;\n\n  // Check if destination requires dialing: direct dial number or entry point variants\n  const isDialNumber = destAgentType === 'DN';\n  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);\n\n  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'\n  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';\n};\n\nexport const isValidDialNumber = (input: string): boolean => {\n  // This regex checks for a valid dial number format for only few countries such as US, Canada.\n  const regexForDn = /1[0-9]{3}[2-9][0-9]{6}([,]{1,10}[0-9]+){0,1}/;\n\n  return regexForDn.test(input);\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Derives the consult transfer destination type based on the provided task data.\n *\n * Logic parity with desktop behavior:\n * - If agent action is dialing a number (DN/EPDN/ENTRYPOINT):\n *   - ENTRYPOINT/EPDN map to ENTRYPOINT\n *   - DN maps to DIALNUMBER\n * - Otherwise defaults to AGENT\n *\n * @param taskData - The task data used to infer the agent action and destination type\n * @returns The normalized destination type to be used for consult transfer\n */\n/**\n * Checks if a participant type represents a non-customer participant.\n * Non-customer participants include agents, dial numbers, entry point dial numbers,\n * and entry points.\n */\nconst isNonCustomerParticipant = (participantType: string): boolean => {\n  return (\n    participantType === 'Agent' ||\n    participantType === 'DN' ||\n    participantType === 'EpDn' ||\n    participantType === 'entryPoint'\n  );\n};\n\n/**\n * Gets the destination agent ID from participants data by finding the first\n * non-customer participant that is not the current agent and is not in wrap-up state.\n *\n * @param participants - The participants data from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The destination agent ID, or empty string if none found\n */\nexport const getDestinationAgentId = (\n  participants: Interaction['participants'],\n  agentId: string\n): string => {\n  let id = '';\n\n  if (participants) {\n    Object.keys(participants).forEach((participant) => {\n      const participantData = participants[participant];\n      if (\n        isNonCustomerParticipant(participantData.type) &&\n        participantData.id !== agentId &&\n        !participantData.isWrapUp\n      ) {\n        id = participantData.id;\n      }\n    });\n  }\n\n  return id;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT\n      : CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n  }\n\n  return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n};\n\n/**\n * Builds consult conference parameter data using EXACT Agent Desktop logic.\n * This matches the Agent Desktop's consultConference implementation exactly.\n *\n * @param dataPassed - Original consultation data from Agent Desktop format\n * @param interactionIdPassed - The interaction ID for the task\n * @returns Object with interactionId and ConsultConferenceData matching Agent Desktop format\n * @public\n */\nexport const buildConsultConferenceParamData = (\n  dataPassed: consultConferencePayloadData,\n  interactionIdPassed: string\n): {interactionId: string; data: ConsultConferenceData} => {\n  const data: ConsultConferenceData = {\n    // Include agentId if present in input data\n    ...('agentId' in dataPassed && {agentId: dataPassed.agentId}),\n    // Handle destAgentId from consultation data\n    to: 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For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid US dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. 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