@trii/types 2.10.711 → 2.10.713

package/dist/src/Tickets/Security.d.ts

@@ -1,302 +0,0 @@
-import { ITicketAuditedEntity, TicketPropertyValue } from "./Common";
-import { TicketConditionOperator } from "./Workflow";
-export declare enum TicketSecurityResourceType {
-    TICKET = "TICKET",
-    CATEGORY = "CATEGORY",
-    VIEW = "VIEW",
-    FIELD = "FIELD",
-    COMMENT = "COMMENT",
-    ATTACHMENT = "ATTACHMENT",
-    REPORT = "REPORT",
-    EXPORT = "EXPORT",
-    CONFIGURATION = "CONFIGURATION"
-}
-export declare enum TicketSecurityOperation {
-    CREATE = "CREATE",
-    READ = "READ",
-    UPDATE = "UPDATE",
-    DELETE = "DELETE",
-    ASSIGN = "ASSIGN",
-    TRANSITION = "TRANSITION",
-    COMMENT_PUBLIC = "COMMENT_PUBLIC",
-    COMMENT_INTERNAL = "COMMENT_INTERNAL",
-    VIEW_INTERNAL_COMMENTS = "VIEW_INTERNAL_COMMENTS",
-    VIEW_PII = "VIEW_PII",
-    REDACT = "REDACT",
-    EXPORT = "EXPORT",
-    MANAGE = "MANAGE",
-    IMPERSONATE = "IMPERSONATE"
-}
-export declare enum TicketPolicyEffect {
-    ALLOW = "ALLOW",
-    DENY = "DENY"
-}
-export declare enum TicketPolicyConditionGroupOperator {
-    AND = "AND",
-    OR = "OR"
-}
-export declare enum TicketSensitivityLevel {
-    PUBLIC = "PUBLIC",
-    INTERNAL = "INTERNAL",
-    CONFIDENTIAL = "CONFIDENTIAL",
-    RESTRICTED = "RESTRICTED"
-}
-export declare enum TicketDataClassification {
-    PUBLIC = "PUBLIC",
-    INTERNAL = "INTERNAL",
-    CONFIDENTIAL = "CONFIDENTIAL",
-    PII = "PII",
-    SENSITIVE_PII = "SENSITIVE_PII",
-    FINANCIAL = "FINANCIAL",
-    HEALTH = "HEALTH",
-    LEGAL = "LEGAL"
-}
-export declare enum TicketMaskingStrategy {
-    NONE = "NONE",
-    FULL = "FULL",
-    PARTIAL = "PARTIAL",
-    HASH = "HASH",
-    TOKENIZE = "TOKENIZE"
-}
-export declare enum TicketRedactionStatus {
-    REQUESTED = "REQUESTED",
-    PROCESSING = "PROCESSING",
-    COMPLETED = "COMPLETED",
-    REJECTED = "REJECTED",
-    FAILED = "FAILED"
-}
-export declare enum TicketRetentionAction {
-    ARCHIVE = "ARCHIVE",
-    ANONYMIZE = "ANONYMIZE",
-    DELETE = "DELETE",
-    REVIEW = "REVIEW"
-}
-export declare enum TicketLegalHoldStatus {
-    ACTIVE = "ACTIVE",
-    RELEASED = "RELEASED"
-}
-export declare enum TicketAccessAuditAction {
-    READ = "READ",
-    SEARCH = "SEARCH",
-    DOWNLOAD_ATTACHMENT = "DOWNLOAD_ATTACHMENT",
-    EXPORT = "EXPORT",
-    VIEW_PII = "VIEW_PII",
-    REDACT = "REDACT",
-    IMPERSONATE = "IMPERSONATE",
-    DELEGATED_ACCESS = "DELEGATED_ACCESS"
-}
-export declare enum TicketDelegatedAccessStatus {
-    PENDING = "PENDING",
-    ACTIVE = "ACTIVE",
-    REVOKED = "REVOKED",
-    EXPIRED = "EXPIRED",
-    REJECTED = "REJECTED"
-}
-export interface ITicketSecuritySubject {
-    /** When every selector is false or empty, the subject matches nobody. */
-    allAuthenticated?: boolean;
-    allAgents?: boolean;
-    allCustomers?: boolean;
-    userIds?: string[];
-    roleIds?: string[];
-    groupIds?: string[];
-    organizationIds?: string[];
-    contactSegmentIds?: string[];
-    includeTicketRequester?: boolean;
-    includeAssignee?: boolean;
-    includeGroupMembers?: boolean;
-}
-export interface ITicketSecurityScope {
-    spaceIds?: string[];
-    brandIds?: string[];
-    organizationIds?: string[];
-    categoryIds?: string[];
-    assignedGroupIds?: string[];
-    channelIds?: string[];
-    sensitivityLevels?: TicketSensitivityLevel[];
-}
-export interface ITicketSecurityCondition {
-    fieldNameKey: string;
-    operator: TicketConditionOperator;
-    expectedValue?: TicketPropertyValue;
-}
-export interface ITicketSecurityConditionGroup {
-    operator: TicketPolicyConditionGroupOperator;
-    conditions?: ITicketSecurityCondition[];
-    groups?: ITicketSecurityConditionGroup[];
-}
-export interface ITicketFieldPermission {
-    fieldNameKey: string;
-    operations: TicketSecurityOperation[];
-    effect: TicketPolicyEffect;
-    maskingStrategy?: TicketMaskingStrategy;
-}
-export interface ITicketSecurityPolicy extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    enabled: boolean;
-    priority: number;
-    effect: TicketPolicyEffect;
-    resourceTypes: TicketSecurityResourceType[];
-    operations: TicketSecurityOperation[];
-    subjects: ITicketSecuritySubject;
-    scope?: ITicketSecurityScope;
-    conditions?: ITicketSecurityConditionGroup;
-    fieldPermissions?: ITicketFieldPermission[];
-    validFrom?: Date;
-    validUntil?: Date;
-}
-export interface ITicketFieldSecurityDefinition extends ITicketAuditedEntity {
-    fieldNameKey: string;
-    classification: TicketDataClassification;
-    containsPii: boolean;
-    maskingStrategy: TicketMaskingStrategy;
-    searchableWhenMasked?: boolean;
-    exportable: boolean;
-    retentionPolicyId?: string;
-}
-export interface ITicketSecurityState {
-    sensitivity: TicketSensitivityLevel;
-    policyIds?: string[];
-    organizationId?: string;
-    brandId?: string;
-    restrictedGroupIds?: string[];
-    containsPii: boolean;
-    legalHold: boolean;
-}
-export interface ITicketRedactionRequest {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    fieldNameKeys?: string[];
-    messageIds?: string[];
-    attachmentIds?: string[];
-    reason: string;
-    requestedAt: Date;
-    requestedBy: string;
-    approvedAt?: Date;
-    approvedBy?: string;
-    status: TicketRedactionStatus;
-    completedAt?: Date;
-    error?: string;
-}
-export interface ITicketRetentionPolicy extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    retentionDays: number;
-    action: TicketRetentionAction;
-    categoryIds?: string[];
-    dataClassifications?: TicketDataClassification[];
-    preserveAuditLog: boolean;
-    enabled: boolean;
-}
-export interface ITicketLegalHold {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    name: string;
-    reason: string;
-    status: TicketLegalHoldStatus;
-    placedAt: Date;
-    placedBy: string;
-    releasedAt?: Date;
-    releasedBy?: string;
-    externalMatterId?: string;
-}
-export interface ITicketAccessAuditEvent {
-    id: string;
-    spaceId: string;
-    ticketId?: string;
-    actorId: string;
-    effectiveUserId: string;
-    action: TicketAccessAuditAction;
-    resourceType: TicketSecurityResourceType;
-    resourceId?: string;
-    fieldNameKeys?: string[];
-    purpose?: string;
-    ipAddress?: string;
-    userAgent?: string;
-    correlationId?: string;
-    occurredAt: Date;
-    allowed: boolean;
-    policyIds?: string[];
-    denialReason?: string;
-}
-export interface ITicketImpersonationSession {
-    id: string;
-    spaceId: string;
-    actorId: string;
-    impersonatedUserId: string;
-    reason: string;
-    approvedBy?: string;
-    startedAt: Date;
-    expiresAt: Date;
-    endedAt?: Date;
-}
-export interface ITicketDelegatedAccess {
-    id: string;
-    spaceId: string;
-    grantorId: string;
-    delegateId: string;
-    operations: TicketSecurityOperation[];
-    scope?: ITicketSecurityScope;
-    status: TicketDelegatedAccessStatus;
-    reason?: string;
-    requestedAt: Date;
-    startsAt: Date;
-    expiresAt: Date;
-    approvedBy?: string;
-    revokedAt?: Date;
-    revokedBy?: string;
-}
-export interface ITicketAuthorizationRequest {
-    actorId: string;
-    effectiveUserId?: string;
-    operation: TicketSecurityOperation;
-    resourceType: TicketSecurityResourceType;
-    resourceId?: string;
-    ticketId?: string;
-    fieldNameKeys?: string[];
-    context?: {
-        [key: string]: TicketPropertyValue;
-    };
-}
-export interface ITicketAuthorizationDecision {
-    allowed: boolean;
-    policyIds: string[];
-    deniedFieldNameKeys?: string[];
-    maskedFieldNameKeys?: string[];
-    reason?: string;
-    evaluatedAt: Date;
-}
-export interface ICreateTicketRedactionRequestDto {
-    expectedVersion: number;
-    fieldNameKeys?: string[];
-    messageIds?: string[];
-    attachmentIds?: string[];
-    reason: string;
-}
-export interface ICreateTicketLegalHoldDto {
-    expectedVersion: number;
-    name: string;
-    reason: string;
-    externalMatterId?: string;
-}
-export interface IReleaseTicketLegalHoldDto {
-    expectedVersion: number;
-    legalHoldId: string;
-    reason: string;
-}
-export interface ICreateTicketDelegatedAccessDto {
-    delegateId: string;
-    operations: TicketSecurityOperation[];
-    scope?: ITicketSecurityScope;
-    reason?: string;
-    startsAt: Date;
-    expiresAt: Date;
-}
-export interface IStartTicketImpersonationDto {
-    impersonatedUserId: string;
-    reason: string;
-    expiresAt: Date;
-}

package/dist/src/Tickets/Security.js

@@ -1,107 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketDelegatedAccessStatus = exports.TicketAccessAuditAction = exports.TicketLegalHoldStatus = exports.TicketRetentionAction = exports.TicketRedactionStatus = exports.TicketMaskingStrategy = exports.TicketDataClassification = exports.TicketSensitivityLevel = exports.TicketPolicyConditionGroupOperator = exports.TicketPolicyEffect = exports.TicketSecurityOperation = exports.TicketSecurityResourceType = void 0;
-var TicketSecurityResourceType;
-(function (TicketSecurityResourceType) {
-    TicketSecurityResourceType["TICKET"] = "TICKET";
-    TicketSecurityResourceType["CATEGORY"] = "CATEGORY";
-    TicketSecurityResourceType["VIEW"] = "VIEW";
-    TicketSecurityResourceType["FIELD"] = "FIELD";
-    TicketSecurityResourceType["COMMENT"] = "COMMENT";
-    TicketSecurityResourceType["ATTACHMENT"] = "ATTACHMENT";
-    TicketSecurityResourceType["REPORT"] = "REPORT";
-    TicketSecurityResourceType["EXPORT"] = "EXPORT";
-    TicketSecurityResourceType["CONFIGURATION"] = "CONFIGURATION";
-})(TicketSecurityResourceType || (exports.TicketSecurityResourceType = TicketSecurityResourceType = {}));
-var TicketSecurityOperation;
-(function (TicketSecurityOperation) {
-    TicketSecurityOperation["CREATE"] = "CREATE";
-    TicketSecurityOperation["READ"] = "READ";
-    TicketSecurityOperation["UPDATE"] = "UPDATE";
-    TicketSecurityOperation["DELETE"] = "DELETE";
-    TicketSecurityOperation["ASSIGN"] = "ASSIGN";
-    TicketSecurityOperation["TRANSITION"] = "TRANSITION";
-    TicketSecurityOperation["COMMENT_PUBLIC"] = "COMMENT_PUBLIC";
-    TicketSecurityOperation["COMMENT_INTERNAL"] = "COMMENT_INTERNAL";
-    TicketSecurityOperation["VIEW_INTERNAL_COMMENTS"] = "VIEW_INTERNAL_COMMENTS";
-    TicketSecurityOperation["VIEW_PII"] = "VIEW_PII";
-    TicketSecurityOperation["REDACT"] = "REDACT";
-    TicketSecurityOperation["EXPORT"] = "EXPORT";
-    TicketSecurityOperation["MANAGE"] = "MANAGE";
-    TicketSecurityOperation["IMPERSONATE"] = "IMPERSONATE";
-})(TicketSecurityOperation || (exports.TicketSecurityOperation = TicketSecurityOperation = {}));
-var TicketPolicyEffect;
-(function (TicketPolicyEffect) {
-    TicketPolicyEffect["ALLOW"] = "ALLOW";
-    TicketPolicyEffect["DENY"] = "DENY";
-})(TicketPolicyEffect || (exports.TicketPolicyEffect = TicketPolicyEffect = {}));
-var TicketPolicyConditionGroupOperator;
-(function (TicketPolicyConditionGroupOperator) {
-    TicketPolicyConditionGroupOperator["AND"] = "AND";
-    TicketPolicyConditionGroupOperator["OR"] = "OR";
-})(TicketPolicyConditionGroupOperator || (exports.TicketPolicyConditionGroupOperator = TicketPolicyConditionGroupOperator = {}));
-var TicketSensitivityLevel;
-(function (TicketSensitivityLevel) {
-    TicketSensitivityLevel["PUBLIC"] = "PUBLIC";
-    TicketSensitivityLevel["INTERNAL"] = "INTERNAL";
-    TicketSensitivityLevel["CONFIDENTIAL"] = "CONFIDENTIAL";
-    TicketSensitivityLevel["RESTRICTED"] = "RESTRICTED";
-})(TicketSensitivityLevel || (exports.TicketSensitivityLevel = TicketSensitivityLevel = {}));
-var TicketDataClassification;
-(function (TicketDataClassification) {
-    TicketDataClassification["PUBLIC"] = "PUBLIC";
-    TicketDataClassification["INTERNAL"] = "INTERNAL";
-    TicketDataClassification["CONFIDENTIAL"] = "CONFIDENTIAL";
-    TicketDataClassification["PII"] = "PII";
-    TicketDataClassification["SENSITIVE_PII"] = "SENSITIVE_PII";
-    TicketDataClassification["FINANCIAL"] = "FINANCIAL";
-    TicketDataClassification["HEALTH"] = "HEALTH";
-    TicketDataClassification["LEGAL"] = "LEGAL";
-})(TicketDataClassification || (exports.TicketDataClassification = TicketDataClassification = {}));
-var TicketMaskingStrategy;
-(function (TicketMaskingStrategy) {
-    TicketMaskingStrategy["NONE"] = "NONE";
-    TicketMaskingStrategy["FULL"] = "FULL";
-    TicketMaskingStrategy["PARTIAL"] = "PARTIAL";
-    TicketMaskingStrategy["HASH"] = "HASH";
-    TicketMaskingStrategy["TOKENIZE"] = "TOKENIZE";
-})(TicketMaskingStrategy || (exports.TicketMaskingStrategy = TicketMaskingStrategy = {}));
-var TicketRedactionStatus;
-(function (TicketRedactionStatus) {
-    TicketRedactionStatus["REQUESTED"] = "REQUESTED";
-    TicketRedactionStatus["PROCESSING"] = "PROCESSING";
-    TicketRedactionStatus["COMPLETED"] = "COMPLETED";
-    TicketRedactionStatus["REJECTED"] = "REJECTED";
-    TicketRedactionStatus["FAILED"] = "FAILED";
-})(TicketRedactionStatus || (exports.TicketRedactionStatus = TicketRedactionStatus = {}));
-var TicketRetentionAction;
-(function (TicketRetentionAction) {
-    TicketRetentionAction["ARCHIVE"] = "ARCHIVE";
-    TicketRetentionAction["ANONYMIZE"] = "ANONYMIZE";
-    TicketRetentionAction["DELETE"] = "DELETE";
-    TicketRetentionAction["REVIEW"] = "REVIEW";
-})(TicketRetentionAction || (exports.TicketRetentionAction = TicketRetentionAction = {}));
-var TicketLegalHoldStatus;
-(function (TicketLegalHoldStatus) {
-    TicketLegalHoldStatus["ACTIVE"] = "ACTIVE";
-    TicketLegalHoldStatus["RELEASED"] = "RELEASED";
-})(TicketLegalHoldStatus || (exports.TicketLegalHoldStatus = TicketLegalHoldStatus = {}));
-var TicketAccessAuditAction;
-(function (TicketAccessAuditAction) {
-    TicketAccessAuditAction["READ"] = "READ";
-    TicketAccessAuditAction["SEARCH"] = "SEARCH";
-    TicketAccessAuditAction["DOWNLOAD_ATTACHMENT"] = "DOWNLOAD_ATTACHMENT";
-    TicketAccessAuditAction["EXPORT"] = "EXPORT";
-    TicketAccessAuditAction["VIEW_PII"] = "VIEW_PII";
-    TicketAccessAuditAction["REDACT"] = "REDACT";
-    TicketAccessAuditAction["IMPERSONATE"] = "IMPERSONATE";
-    TicketAccessAuditAction["DELEGATED_ACCESS"] = "DELEGATED_ACCESS";
-})(TicketAccessAuditAction || (exports.TicketAccessAuditAction = TicketAccessAuditAction = {}));
-var TicketDelegatedAccessStatus;
-(function (TicketDelegatedAccessStatus) {
-    TicketDelegatedAccessStatus["PENDING"] = "PENDING";
-    TicketDelegatedAccessStatus["ACTIVE"] = "ACTIVE";
-    TicketDelegatedAccessStatus["REVOKED"] = "REVOKED";
-    TicketDelegatedAccessStatus["EXPIRED"] = "EXPIRED";
-    TicketDelegatedAccessStatus["REJECTED"] = "REJECTED";
-})(TicketDelegatedAccessStatus || (exports.TicketDelegatedAccessStatus = TicketDelegatedAccessStatus = {}));

package/dist/src/Tickets/SelfService.d.ts

@@ -1,255 +0,0 @@
-import { ChannelType } from "../Common/Channels/ChannelType";
-import { ITicketAuditedEntity, ITicketProperty, TicketPriority } from "./Common";
-import { ITicketMessageReference } from "./Conversation";
-export declare enum TicketPortalAuthenticationMode {
-    PUBLIC = "PUBLIC",
-    OPTIONAL = "OPTIONAL",
-    REQUIRED = "REQUIRED"
-}
-export declare enum TicketRequestDraftStatus {
-    DRAFT = "DRAFT",
-    VALIDATING = "VALIDATING",
-    READY = "READY",
-    SUBMITTED = "SUBMITTED",
-    EXPIRED = "EXPIRED",
-    CANCELLED = "CANCELLED"
-}
-export declare enum TicketCustomerAction {
-    COMMENT = "COMMENT",
-    ADD_ATTACHMENT = "ADD_ATTACHMENT",
-    CANCEL = "CANCEL",
-    REOPEN = "REOPEN",
-    COMPLETE_FORM = "COMPLETE_FORM",
-    APPROVE = "APPROVE"
-}
-export declare enum TicketAudienceRuleEffect {
-    ALLOW = "ALLOW",
-    DENY = "DENY"
-}
-export declare enum TicketNotificationEvent {
-    CREATED = "CREATED",
-    PUBLIC_REPLY = "PUBLIC_REPLY",
-    PUBLIC_STATUS_CHANGED = "PUBLIC_STATUS_CHANGED",
-    ACTION_REQUIRED = "ACTION_REQUIRED",
-    RESOLVED = "RESOLVED",
-    REOPENED = "REOPENED",
-    SATISFACTION_REQUESTED = "SATISFACTION_REQUESTED"
-}
-export declare enum TicketDeflectionOutcome {
-    SUGGESTION_SHOWN = "SUGGESTION_SHOWN",
-    ARTICLE_OPENED = "ARTICLE_OPENED",
-    KNOWN_ISSUE_OPENED = "KNOWN_ISSUE_OPENED",
-    ABANDONED = "ABANDONED",
-    TICKET_CREATED = "TICKET_CREATED"
-}
-export declare enum TicketKnowledgeReferenceType {
-    ARTICLE = "ARTICLE",
-    COLLECTION = "COLLECTION",
-    FOLDER = "FOLDER"
-}
-export interface ITicketPortal extends ITicketAuditedEntity {
-    name: string;
-    slug: string;
-    title: string;
-    description?: string;
-    logoUrl?: string;
-    faviconUrl?: string;
-    primaryColor?: string;
-    defaultLocale: string;
-    supportedLocales?: string[];
-    authenticationMode: TicketPortalAuthenticationMode;
-    allowTicketCreation: boolean;
-    allowTicketTracking: boolean;
-    allowComments: boolean;
-    allowReopen: boolean;
-    allowCancellation: boolean;
-    termsDocumentId?: string;
-    privacyDocumentId?: string;
-    enabled: boolean;
-}
-export interface ITicketRequestType extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    categoryId: string;
-    icon?: string;
-    formId: string;
-    formVersion?: number;
-    workflowId?: string;
-    defaultPriority?: TicketPriority;
-    defaultAssignedGroupId?: string;
-    slaPolicyId?: string;
-    publicStatusSchemeId?: string;
-    fieldDefinitionIds?: string[];
-    layoutIds?: string[];
-    audiencePolicyId?: string;
-    enabled: boolean;
-}
-export interface IServiceCatalog extends ITicketAuditedEntity {
-    portalId: string;
-    name: string;
-    description?: string;
-    order?: number;
-    enabled: boolean;
-}
-export interface IServiceCatalogSection extends ITicketAuditedEntity {
-    catalogId: string;
-    parentSectionId?: string;
-    name: string;
-    description?: string;
-    icon?: string;
-    order: number;
-    enabled: boolean;
-}
-export interface IServiceCatalogItem extends ITicketAuditedEntity {
-    catalogId: string;
-    sectionId?: string;
-    requestTypeId: string;
-    name: string;
-    shortDescription?: string;
-    imageUrl?: string;
-    order: number;
-    estimatedDeliveryMinutes?: number;
-    audiencePolicyId?: string;
-    enabled: boolean;
-}
-export interface ITicketAudienceRule {
-    id: string;
-    effect: TicketAudienceRuleEffect;
-    authenticatedOnly?: boolean;
-    organizationIds?: string[];
-    contactSegmentIds?: string[];
-    contactIds?: string[];
-    roleIds?: string[];
-    countries?: string[];
-}
-export interface ITicketAudiencePolicy extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    defaultEffect: TicketAudienceRuleEffect;
-    rules: ITicketAudienceRule[];
-    enabled: boolean;
-}
-export interface ITicketRequestDraft {
-    id: string;
-    spaceId: string;
-    portalId: string;
-    requestTypeId: string;
-    contactId?: string;
-    formId: string;
-    formVersion?: number;
-    formSubmissionId?: string;
-    status: TicketRequestDraftStatus;
-    createdAt: Date;
-    updatedAt?: Date;
-    expiresAt: Date;
-    submittedTicketId?: string;
-}
-export interface ITicketPublicStatus extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    color?: string;
-    icon?: string;
-    order: number;
-}
-export interface ITicketPublicStatusMapping extends ITicketAuditedEntity {
-    schemeId: string;
-    publicStatusId: string;
-    internalStatusIds: string[];
-}
-export interface ITicketPublicStatusScheme extends ITicketAuditedEntity {
-    name: string;
-    description?: string;
-    defaultPublicStatusId?: string;
-    enabled: boolean;
-}
-/** Safe customer projection; internal activity, notes, routing and SLA details are intentionally excluded. */
-export interface ICustomerTicketView {
-    id: string;
-    number: number;
-    title: string;
-    description?: string;
-    requestTypeId?: string;
-    categoryId: string;
-    publicStatus: ITicketPublicStatus;
-    priority?: TicketPriority;
-    publicProperties?: ITicketProperty[];
-    createdAt: Date;
-    updatedAt?: Date;
-    resolvedAt?: Date;
-    messages?: ITicketMessageReference[];
-    availableActions: TicketCustomerAction[];
-}
-/** Reference only. Article content and lifecycle remain authoritative in Docs/Knowledge. */
-export interface ITicketKnowledgeReference extends ITicketAuditedEntity {
-    referenceType: TicketKnowledgeReferenceType;
-    documentId: string;
-    portalIds?: string[];
-    requestTypeIds?: string[];
-    categoryIds?: string[];
-    locales?: string[];
-    audiencePolicyId?: string;
-    order?: number;
-    enabled: boolean;
-}
-/** Rules may work globally at portal level and become more specific by request type/category. */
-export interface ITicketDeflectionRule extends ITicketAuditedEntity {
-    name: string;
-    portalId: string;
-    requestTypeIds?: string[];
-    categoryIds?: string[];
-    knowledgeReferenceIds?: string[];
-    includeKnownIssues?: boolean;
-    minimumScore?: number;
-    maximumSuggestions?: number;
-    audiencePolicyId?: string;
-    enabled: boolean;
-}
-export interface ITicketDeflectionSuggestion {
-    knowledgeReferenceId?: string;
-    knownIssueTicketId?: string;
-    score?: number;
-    position: number;
-}
-export interface ITicketDeflectionEvent {
-    id: string;
-    spaceId: string;
-    portalId: string;
-    sessionId: string;
-    contactId?: string;
-    requestTypeId?: string;
-    categoryId?: string;
-    query: string;
-    suggestions: ITicketDeflectionSuggestion[];
-    selectedKnowledgeReferenceId?: string;
-    selectedKnownIssueTicketId?: string;
-    outcome: TicketDeflectionOutcome;
-    createdTicketId?: string;
-    occurredAt: Date;
-}
-export interface ITicketCustomerNotificationPreference {
-    id: string;
-    spaceId: string;
-    contactId: string;
-    portalId?: string;
-    locale?: string;
-    channelTypes: ChannelType[];
-    enabledEvents: TicketNotificationEvent[];
-    mutedTicketIds?: string[];
-    updatedAt: Date;
-}
-export interface ICreateTicketRequestDraftDto {
-    portalId: string;
-    requestTypeId: string;
-    contactId?: string;
-}
-export interface ISubmitTicketRequestDto {
-    draftId: string;
-    formSubmissionId: string;
-    idempotencyKey: string;
-}
-export interface ICustomerTicketActionDto {
-    action: TicketCustomerAction;
-    comment?: string;
-    attachmentIds?: string[];
-    formSubmissionId?: string;
-}