@trii/types 2.10.711 → 2.10.713

package/dist/src/Tickets/AI.d.ts

@@ -1,400 +0,0 @@
-import { ITicketProperty, TicketPropertyValue } from "./Common";
-import { TicketMetricCode } from "./Dashboard";
-import { TicketSecurityOperation } from "./Security";
-/** Identifies the native AI experiences that Tickets can request from the central AI module. */
-export declare enum TicketAICapability {
-    SUMMARIZE = "SUMMARIZE",
-    SUMMARIZE_SINCE_LAST_READ = "SUMMARIZE_SINCE_LAST_READ",
-    SUGGEST_REPLY = "SUGGEST_REPLY",
-    REWRITE = "REWRITE",
-    TRANSLATE = "TRANSLATE",
-    SUGGEST_NEXT_ACTION = "SUGGEST_NEXT_ACTION",
-    SUGGEST_KNOWLEDGE = "SUGGEST_KNOWLEDGE",
-    FIND_SIMILAR_TICKETS = "FIND_SIMILAR_TICKETS",
-    DETECT_MISSING_INFORMATION = "DETECT_MISSING_INFORMATION",
-    CLASSIFY = "CLASSIFY",
-    EXTRACT_FIELDS = "EXTRACT_FIELDS",
-    ANALYZE_SENTIMENT = "ANALYZE_SENTIMENT",
-    PREDICT_RISK = "PREDICT_RISK"
-}
-/** Classifies machine-generated observations persisted against a ticket. */
-export declare enum TicketAIInsightType {
-    INTENT = "INTENT",
-    TOPIC = "TOPIC",
-    SENTIMENT = "SENTIMENT",
-    URGENCY = "URGENCY",
-    COMPLEXITY = "COMPLEXITY",
-    ESCALATION_RISK = "ESCALATION_RISK",
-    SLA_BREACH_RISK = "SLA_BREACH_RISK",
-    LANGUAGE = "LANGUAGE",
-    SPAM = "SPAM",
-    SUGGESTED_CATEGORY = "SUGGESTED_CATEGORY",
-    SUGGESTED_PRIORITY = "SUGGESTED_PRIORITY",
-    SUGGESTED_SKILLS = "SUGGESTED_SKILLS",
-    SUGGESTED_ASSIGNEE = "SUGGESTED_ASSIGNEE",
-    RESOLUTION_PROBABILITY = "RESOLUTION_PROBABILITY",
-    MISSING_INFORMATION = "MISSING_INFORMATION"
-}
-/** Describes whether an AI output is only proposed, accepted, rejected or superseded. */
-export declare enum TicketAIOutputStatus {
-    GENERATED = "GENERATED",
-    ACCEPTED = "ACCEPTED",
-    EDITED = "EDITED",
-    REJECTED = "REJECTED",
-    APPLIED = "APPLIED",
-    SUPERSEDED = "SUPERSEDED",
-    EXPIRED = "EXPIRED",
-    FAILED = "FAILED"
-}
-/** Records explicit and implicit feedback used to evaluate model usefulness. */
-export declare enum TicketAIFeedbackType {
-    ACCEPTED = "ACCEPTED",
-    EDITED = "EDITED",
-    REJECTED = "REJECTED",
-    HELPFUL = "HELPFUL",
-    NOT_HELPFUL = "NOT_HELPFUL",
-    INCORRECT = "INCORRECT",
-    UNSAFE = "UNSAFE"
-}
-/** Severity used by supervisor insights to prioritize anomalies and recommendations. */
-export declare enum TicketAIInsightSeverity {
-    INFO = "INFO",
-    LOW = "LOW",
-    MEDIUM = "MEDIUM",
-    HIGH = "HIGH",
-    CRITICAL = "CRITICAL"
-}
-/** Types of cross-ticket analysis surfaced in dashboards and supervisor workspaces. */
-export declare enum TicketAIAnalyticsInsightType {
-    ANOMALY = "ANOMALY",
-    TREND = "TREND",
-    FORECAST = "FORECAST",
-    EMERGING_TOPIC = "EMERGING_TOPIC",
-    ROOT_CAUSE = "ROOT_CAUSE",
-    SLA_RISK = "SLA_RISK",
-    STAFFING_RISK = "STAFFING_RISK",
-    QUALITY_RISK = "QUALITY_RISK",
-    RECOMMENDATION = "RECOMMENDATION",
-    EXECUTIVE_SUMMARY = "EXECUTIVE_SUMMARY"
-}
-/** Declares why an autonomous or assisted AI session handed work to a human. */
-export declare enum TicketAIHandoffReason {
-    CUSTOMER_REQUESTED = "CUSTOMER_REQUESTED",
-    LOW_CONFIDENCE = "LOW_CONFIDENCE",
-    POLICY_REQUIRED = "POLICY_REQUIRED",
-    UNSUPPORTED_INTENT = "UNSUPPORTED_INTENT",
-    NEGATIVE_SENTIMENT = "NEGATIVE_SENTIMENT",
-    SECURITY_RISK = "SECURITY_RISK",
-    TOOL_FAILURE = "TOOL_FAILURE",
-    SLA_RISK = "SLA_RISK",
-    OTHER = "OTHER"
-}
-/** Controls how much ticket context may be sent to AI after authorization and PII filtering. */
-export declare enum TicketAIContextScope {
-    TICKET_FIELDS = "TICKET_FIELDS",
-    PUBLIC_MESSAGES = "PUBLIC_MESSAGES",
-    INTERNAL_NOTES = "INTERNAL_NOTES",
-    ATTACHMENT_TEXT = "ATTACHMENT_TEXT",
-    CONTACT_PROFILE = "CONTACT_PROFILE",
-    ORGANIZATION_PROFILE = "ORGANIZATION_PROFILE",
-    KNOWLEDGE = "KNOWLEDGE",
-    RELATED_TICKETS = "RELATED_TICKETS",
-    SLA = "SLA",
-    TASKS = "TASKS",
-    APPROVALS = "APPROVALS"
-}
-/** Configuration exposed by Tickets so UI and Flow know which AI experiences are available and permitted. */
-export interface ITicketAICapabilityDefinition {
-    code: TicketAICapability;
-    name: string;
-    description: string;
-    enabled: boolean;
-    allowedRoleIds?: string[];
-    requiredOperations?: TicketSecurityOperation[];
-    contextScopes: TicketAIContextScope[];
-    providerId?: string;
-    modelId?: string;
-    promptTemplateId?: string;
-    minimumConfidence?: number;
-    requireHumanApproval: boolean;
-}
-/** Per-tenant policy enforced before any ticket context is sent to a model. */
-export interface ITicketAIPolicy {
-    id: string;
-    spaceId: string;
-    name: string;
-    enabled: boolean;
-    allowedCapabilities: TicketAICapability[];
-    allowedContextScopes: TicketAIContextScope[];
-    excludedFieldNameKeys?: string[];
-    allowPii: boolean;
-    allowSensitivePii: boolean;
-    redactBeforeInference: boolean;
-    retainInputs: boolean;
-    retainOutputs: boolean;
-    retentionDays?: number;
-    maximumTokensPerRequest?: number;
-    maximumCostPerRequest?: number;
-    requireSourceCitations?: boolean;
-    createdAt: Date;
-    createdBy: string;
-    updatedAt?: Date;
-    updatedBy?: string;
-}
-/** Request issued by an agent-facing UI for summaries, replies, rewrites or recommendations. */
-export interface ICreateTicketAIAssistanceDto {
-    ticketId: string;
-    capability: TicketAICapability;
-    instruction?: string;
-    locale?: string;
-    tone?: string;
-    conversationId?: string;
-    sinceMessageId?: string;
-    selectedMessageIds?: string[];
-    selectedFieldNameKeys?: string[];
-    contextScopes?: TicketAIContextScope[];
-    idempotencyKey: string;
-}
-/** Immutable reference to a source used by an AI response; content remains authoritative in its owning module. */
-export interface ITicketAISourceReference {
-    sourceType: "TICKET" | "MESSAGE" | "DOCUMENT" | "ATTACHMENT" | "CONTACT" | "ORGANIZATION" | "SLA" | "TASK" | "APPROVAL";
-    sourceId: string;
-    title?: string;
-    excerpt?: string;
-    relevanceScore?: number;
-}
-/** Result returned to the agent UI; generated text is a suggestion until explicitly accepted or applied. */
-export interface ITicketAIAssistanceResult {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    capability: TicketAICapability;
-    status: TicketAIOutputStatus;
-    text?: string;
-    structuredOutput?: {
-        [key: string]: TicketPropertyValue;
-    };
-    suggestedProperties?: ITicketProperty[];
-    suggestedKnowledgeDocumentIds?: string[];
-    similarTicketIds?: string[];
-    confidence?: number;
-    sources?: ITicketAISourceReference[];
-    traceId: string;
-    generatedAt: Date;
-    expiresAt?: Date;
-}
-/** Persisted prediction or classification used by routing, prioritization and agent context. */
-export interface ITicketAIInsight {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    type: TicketAIInsightType;
-    value: TicketPropertyValue;
-    confidence: number;
-    status: TicketAIOutputStatus;
-    modelId: string;
-    modelVersion?: string;
-    promptTemplateId?: string;
-    sourceEventId?: string;
-    generatedAt: Date;
-    expiresAt?: Date;
-    acceptedAt?: Date;
-    acceptedBy?: string;
-    rejectedAt?: Date;
-    rejectedBy?: string;
-    rejectionReason?: string;
-}
-/** Lightweight projection embedded in ITicket lists; full insights are queried separately. */
-export interface ITicketAISummary {
-    sentiment?: string;
-    intent?: string;
-    language?: string;
-    escalationRisk?: number;
-    slaBreachRisk?: number;
-    suggestedPriority?: string;
-    activeInsightIds?: string[];
-    updatedAt: Date;
-}
-/** Request for refreshing selected insights after a ticket or conversation changes. */
-export interface IGenerateTicketAIInsightsDto {
-    ticketId: string;
-    insightTypes: TicketAIInsightType[];
-    sourceEventId?: string;
-    contextScopes?: TicketAIContextScope[];
-    idempotencyKey: string;
-}
-/** Applies an accepted AI recommendation through normal ticket APIs, preserving validation and audit. */
-export interface IApplyTicketAIRecommendationDto {
-    expectedVersion: number;
-    assistanceResultId?: string;
-    insightId?: string;
-    fieldValues?: ITicketProperty[];
-    actionCode?: string;
-    actionParameters?: {
-        [key: string]: TicketPropertyValue;
-    };
-    idempotencyKey: string;
-}
-/** Records whether an agent used, edited or rejected an output; required for quality and adoption metrics. */
-export interface ICreateTicketAIFeedbackDto {
-    outputId: string;
-    feedbackType: TicketAIFeedbackType;
-    editedText?: string;
-    correctedValue?: TicketPropertyValue;
-    comment?: string;
-}
-/** Stored feedback event consumed by analytics and model evaluation pipelines. */
-export interface ITicketAIFeedback {
-    id: string;
-    spaceId: string;
-    ticketId: string;
-    outputId: string;
-    userId: string;
-    type: TicketAIFeedbackType;
-    editDistancePercentage?: number;
-    correctedValue?: TicketPropertyValue;
-    comment?: string;
-    createdAt: Date;
-}
-/** Evidence supporting a supervisor insight; enables drill-down instead of presenting an opaque conclusion. */
-export interface ITicketAIAnalyticsEvidence {
-    metricCode?: TicketMetricCode;
-    ticketIds?: string[];
-    groupIds?: string[];
-    categoryIds?: string[];
-    currentValue?: number;
-    baselineValue?: number;
-    changePercentage?: number;
-    description?: string;
-}
-/** Cross-ticket insight shown in dashboards to explain trends, anomalies and operational risks. */
-export interface ITicketAIAnalyticsInsight {
-    id: string;
-    spaceId: string;
-    dashboardId?: string;
-    type: TicketAIAnalyticsInsightType;
-    title: string;
-    summary: string;
-    severity: TicketAIInsightSeverity;
-    confidence: number;
-    metricCodes?: TicketMetricCode[];
-    evidence: ITicketAIAnalyticsEvidence[];
-    recommendedActions?: ITicketAIRecommendedAction[];
-    modelId: string;
-    modelVersion?: string;
-    generatedAt: Date;
-    expiresAt?: Date;
-    dismissedAt?: Date;
-    dismissedBy?: string;
-}
-/** Suggested supervisor response; execution must go through Flow or a normal Tickets API after approval. */
-export interface ITicketAIRecommendedAction {
-    code: string;
-    label: string;
-    description?: string;
-    parameters?: {
-        [key: string]: TicketPropertyValue;
-    };
-    requiresApproval: boolean;
-}
-/** Query used by supervisor dashboards to request anomaly, forecast or explanation generation. */
-export interface IGenerateTicketAIAnalyticsDto {
-    dashboardId?: string;
-    insightTypes: TicketAIAnalyticsInsightType[];
-    metricCodes?: TicketMetricCode[];
-    from: Date;
-    to: Date;
-    comparisonFrom?: Date;
-    comparisonTo?: Date;
-    groupIds?: string[];
-    categoryIds?: string[];
-    idempotencyKey: string;
-}
-/** Context transferred from a virtual agent or AI-driven Flow when a human ticket is created or resumed. */
-export interface ITicketAIVirtualAgentHandoff {
-    id: string;
-    spaceId: string;
-    sessionId: string;
-    ticketId?: string;
-    flowId?: string;
-    conversationId?: string;
-    summary: string;
-    detectedIntent?: string;
-    detectedLanguage?: string;
-    confidence?: number;
-    collectedProperties: ITicketProperty[];
-    attemptedKnowledgeDocumentIds?: string[];
-    toolResults?: {
-        toolCode: string;
-        success: boolean;
-        summary?: string;
-    }[];
-    reason: TicketAIHandoffReason;
-    customerRequestedHuman?: boolean;
-    handedOffAt: Date;
-}
-/** DTO used by Flow or a virtual agent to attach its structured handoff to an existing or newly created ticket. */
-export interface IAttachTicketAIHandoffDto {
-    ticketId: string;
-    handoffId: string;
-    expectedVersion: number;
-}
-/** Trace metadata retained for governance without requiring storage of raw prompts containing PII. */
-export interface ITicketAITrace {
-    id: string;
-    spaceId: string;
-    ticketId?: string;
-    capability: TicketAICapability;
-    providerId: string;
-    modelId: string;
-    modelVersion?: string;
-    promptTemplateId?: string;
-    promptTemplateVersion?: number;
-    promptHash?: string;
-    inputRetained: boolean;
-    outputRetained: boolean;
-    sourceReferences?: ITicketAISourceReference[];
-    requestedBy?: string;
-    flowId?: string;
-    flowExecutionId?: string;
-    startedAt: Date;
-    completedAt?: Date;
-    latencyMs?: number;
-    inputTokens?: number;
-    outputTokens?: number;
-    totalCost?: number;
-    success: boolean;
-    errorCode?: string;
-    errorMessage?: string;
-}
-/** Aggregated measurements used to compare AI quality, adoption, savings and cost over time. */
-export interface ITicketAIMetrics {
-    from: Date;
-    to: Date;
-    capability?: TicketAICapability;
-    requests: number;
-    successes: number;
-    failures: number;
-    accepted: number;
-    edited: number;
-    rejected: number;
-    acceptanceRate: number;
-    averageConfidence?: number;
-    averageLatencyMs?: number;
-    inputTokens: number;
-    outputTokens: number;
-    totalCost: number;
-    estimatedMinutesSaved?: number;
-    automatedResolutions?: number;
-    humanHandoffs?: number;
-}
-/** Query used by administrators and supervisors to retrieve AI operational and adoption metrics. */
-export interface ITicketAIMetricsQuery {
-    from: Date;
-    to: Date;
-    capabilities?: TicketAICapability[];
-    modelIds?: string[];
-    userIds?: string[];
-    groupIds?: string[];
-    categoryIds?: string[];
-}

package/dist/src/Tickets/AI.js

@@ -1,113 +0,0 @@
-"use strict";
-Object.defineProperty(exports, "__esModule", { value: true });
-exports.TicketAIContextScope = exports.TicketAIHandoffReason = exports.TicketAIAnalyticsInsightType = exports.TicketAIInsightSeverity = exports.TicketAIFeedbackType = exports.TicketAIOutputStatus = exports.TicketAIInsightType = exports.TicketAICapability = void 0;
-/** Identifies the native AI experiences that Tickets can request from the central AI module. */
-var TicketAICapability;
-(function (TicketAICapability) {
-    TicketAICapability["SUMMARIZE"] = "SUMMARIZE";
-    TicketAICapability["SUMMARIZE_SINCE_LAST_READ"] = "SUMMARIZE_SINCE_LAST_READ";
-    TicketAICapability["SUGGEST_REPLY"] = "SUGGEST_REPLY";
-    TicketAICapability["REWRITE"] = "REWRITE";
-    TicketAICapability["TRANSLATE"] = "TRANSLATE";
-    TicketAICapability["SUGGEST_NEXT_ACTION"] = "SUGGEST_NEXT_ACTION";
-    TicketAICapability["SUGGEST_KNOWLEDGE"] = "SUGGEST_KNOWLEDGE";
-    TicketAICapability["FIND_SIMILAR_TICKETS"] = "FIND_SIMILAR_TICKETS";
-    TicketAICapability["DETECT_MISSING_INFORMATION"] = "DETECT_MISSING_INFORMATION";
-    TicketAICapability["CLASSIFY"] = "CLASSIFY";
-    TicketAICapability["EXTRACT_FIELDS"] = "EXTRACT_FIELDS";
-    TicketAICapability["ANALYZE_SENTIMENT"] = "ANALYZE_SENTIMENT";
-    TicketAICapability["PREDICT_RISK"] = "PREDICT_RISK";
-})(TicketAICapability || (exports.TicketAICapability = TicketAICapability = {}));
-/** Classifies machine-generated observations persisted against a ticket. */
-var TicketAIInsightType;
-(function (TicketAIInsightType) {
-    TicketAIInsightType["INTENT"] = "INTENT";
-    TicketAIInsightType["TOPIC"] = "TOPIC";
-    TicketAIInsightType["SENTIMENT"] = "SENTIMENT";
-    TicketAIInsightType["URGENCY"] = "URGENCY";
-    TicketAIInsightType["COMPLEXITY"] = "COMPLEXITY";
-    TicketAIInsightType["ESCALATION_RISK"] = "ESCALATION_RISK";
-    TicketAIInsightType["SLA_BREACH_RISK"] = "SLA_BREACH_RISK";
-    TicketAIInsightType["LANGUAGE"] = "LANGUAGE";
-    TicketAIInsightType["SPAM"] = "SPAM";
-    TicketAIInsightType["SUGGESTED_CATEGORY"] = "SUGGESTED_CATEGORY";
-    TicketAIInsightType["SUGGESTED_PRIORITY"] = "SUGGESTED_PRIORITY";
-    TicketAIInsightType["SUGGESTED_SKILLS"] = "SUGGESTED_SKILLS";
-    TicketAIInsightType["SUGGESTED_ASSIGNEE"] = "SUGGESTED_ASSIGNEE";
-    TicketAIInsightType["RESOLUTION_PROBABILITY"] = "RESOLUTION_PROBABILITY";
-    TicketAIInsightType["MISSING_INFORMATION"] = "MISSING_INFORMATION";
-})(TicketAIInsightType || (exports.TicketAIInsightType = TicketAIInsightType = {}));
-/** Describes whether an AI output is only proposed, accepted, rejected or superseded. */
-var TicketAIOutputStatus;
-(function (TicketAIOutputStatus) {
-    TicketAIOutputStatus["GENERATED"] = "GENERATED";
-    TicketAIOutputStatus["ACCEPTED"] = "ACCEPTED";
-    TicketAIOutputStatus["EDITED"] = "EDITED";
-    TicketAIOutputStatus["REJECTED"] = "REJECTED";
-    TicketAIOutputStatus["APPLIED"] = "APPLIED";
-    TicketAIOutputStatus["SUPERSEDED"] = "SUPERSEDED";
-    TicketAIOutputStatus["EXPIRED"] = "EXPIRED";
-    TicketAIOutputStatus["FAILED"] = "FAILED";
-})(TicketAIOutputStatus || (exports.TicketAIOutputStatus = TicketAIOutputStatus = {}));
-/** Records explicit and implicit feedback used to evaluate model usefulness. */
-var TicketAIFeedbackType;
-(function (TicketAIFeedbackType) {
-    TicketAIFeedbackType["ACCEPTED"] = "ACCEPTED";
-    TicketAIFeedbackType["EDITED"] = "EDITED";
-    TicketAIFeedbackType["REJECTED"] = "REJECTED";
-    TicketAIFeedbackType["HELPFUL"] = "HELPFUL";
-    TicketAIFeedbackType["NOT_HELPFUL"] = "NOT_HELPFUL";
-    TicketAIFeedbackType["INCORRECT"] = "INCORRECT";
-    TicketAIFeedbackType["UNSAFE"] = "UNSAFE";
-})(TicketAIFeedbackType || (exports.TicketAIFeedbackType = TicketAIFeedbackType = {}));
-/** Severity used by supervisor insights to prioritize anomalies and recommendations. */
-var TicketAIInsightSeverity;
-(function (TicketAIInsightSeverity) {
-    TicketAIInsightSeverity["INFO"] = "INFO";
-    TicketAIInsightSeverity["LOW"] = "LOW";
-    TicketAIInsightSeverity["MEDIUM"] = "MEDIUM";
-    TicketAIInsightSeverity["HIGH"] = "HIGH";
-    TicketAIInsightSeverity["CRITICAL"] = "CRITICAL";
-})(TicketAIInsightSeverity || (exports.TicketAIInsightSeverity = TicketAIInsightSeverity = {}));
-/** Types of cross-ticket analysis surfaced in dashboards and supervisor workspaces. */
-var TicketAIAnalyticsInsightType;
-(function (TicketAIAnalyticsInsightType) {
-    TicketAIAnalyticsInsightType["ANOMALY"] = "ANOMALY";
-    TicketAIAnalyticsInsightType["TREND"] = "TREND";
-    TicketAIAnalyticsInsightType["FORECAST"] = "FORECAST";
-    TicketAIAnalyticsInsightType["EMERGING_TOPIC"] = "EMERGING_TOPIC";
-    TicketAIAnalyticsInsightType["ROOT_CAUSE"] = "ROOT_CAUSE";
-    TicketAIAnalyticsInsightType["SLA_RISK"] = "SLA_RISK";
-    TicketAIAnalyticsInsightType["STAFFING_RISK"] = "STAFFING_RISK";
-    TicketAIAnalyticsInsightType["QUALITY_RISK"] = "QUALITY_RISK";
-    TicketAIAnalyticsInsightType["RECOMMENDATION"] = "RECOMMENDATION";
-    TicketAIAnalyticsInsightType["EXECUTIVE_SUMMARY"] = "EXECUTIVE_SUMMARY";
-})(TicketAIAnalyticsInsightType || (exports.TicketAIAnalyticsInsightType = TicketAIAnalyticsInsightType = {}));
-/** Declares why an autonomous or assisted AI session handed work to a human. */
-var TicketAIHandoffReason;
-(function (TicketAIHandoffReason) {
-    TicketAIHandoffReason["CUSTOMER_REQUESTED"] = "CUSTOMER_REQUESTED";
-    TicketAIHandoffReason["LOW_CONFIDENCE"] = "LOW_CONFIDENCE";
-    TicketAIHandoffReason["POLICY_REQUIRED"] = "POLICY_REQUIRED";
-    TicketAIHandoffReason["UNSUPPORTED_INTENT"] = "UNSUPPORTED_INTENT";
-    TicketAIHandoffReason["NEGATIVE_SENTIMENT"] = "NEGATIVE_SENTIMENT";
-    TicketAIHandoffReason["SECURITY_RISK"] = "SECURITY_RISK";
-    TicketAIHandoffReason["TOOL_FAILURE"] = "TOOL_FAILURE";
-    TicketAIHandoffReason["SLA_RISK"] = "SLA_RISK";
-    TicketAIHandoffReason["OTHER"] = "OTHER";
-})(TicketAIHandoffReason || (exports.TicketAIHandoffReason = TicketAIHandoffReason = {}));
-/** Controls how much ticket context may be sent to AI after authorization and PII filtering. */
-var TicketAIContextScope;
-(function (TicketAIContextScope) {
-    TicketAIContextScope["TICKET_FIELDS"] = "TICKET_FIELDS";
-    TicketAIContextScope["PUBLIC_MESSAGES"] = "PUBLIC_MESSAGES";
-    TicketAIContextScope["INTERNAL_NOTES"] = "INTERNAL_NOTES";
-    TicketAIContextScope["ATTACHMENT_TEXT"] = "ATTACHMENT_TEXT";
-    TicketAIContextScope["CONTACT_PROFILE"] = "CONTACT_PROFILE";
-    TicketAIContextScope["ORGANIZATION_PROFILE"] = "ORGANIZATION_PROFILE";
-    TicketAIContextScope["KNOWLEDGE"] = "KNOWLEDGE";
-    TicketAIContextScope["RELATED_TICKETS"] = "RELATED_TICKETS";
-    TicketAIContextScope["SLA"] = "SLA";
-    TicketAIContextScope["TASKS"] = "TASKS";
-    TicketAIContextScope["APPROVALS"] = "APPROVALS";
-})(TicketAIContextScope || (exports.TicketAIContextScope = TicketAIContextScope = {}));