@roarkanalytics/sdk 3.20.0 → 3.21.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +12 -0
- package/client.d.mts +3 -0
- package/client.d.mts.map +1 -1
- package/client.d.ts +3 -0
- package/client.d.ts.map +1 -1
- package/client.js +3 -0
- package/client.js.map +1 -1
- package/client.mjs +3 -0
- package/client.mjs.map +1 -1
- package/package.json +1 -1
- package/resources/autoimprove-fix.d.mts +495 -0
- package/resources/autoimprove-fix.d.mts.map +1 -0
- package/resources/autoimprove-fix.d.ts +495 -0
- package/resources/autoimprove-fix.d.ts.map +1 -0
- package/resources/autoimprove-fix.js +151 -0
- package/resources/autoimprove-fix.js.map +1 -0
- package/resources/autoimprove-fix.mjs +147 -0
- package/resources/autoimprove-fix.mjs.map +1 -0
- package/resources/config.d.mts +3 -0
- package/resources/config.d.mts.map +1 -1
- package/resources/config.d.ts +3 -0
- package/resources/config.d.ts.map +1 -1
- package/resources/customer-flow-edge-case.d.mts +192 -36
- package/resources/customer-flow-edge-case.d.mts.map +1 -1
- package/resources/customer-flow-edge-case.d.ts +192 -36
- package/resources/customer-flow-edge-case.d.ts.map +1 -1
- package/resources/customer-flow.d.mts +768 -144
- package/resources/customer-flow.d.mts.map +1 -1
- package/resources/customer-flow.d.ts +768 -144
- package/resources/customer-flow.d.ts.map +1 -1
- package/resources/index.d.mts +1 -0
- package/resources/index.d.mts.map +1 -1
- package/resources/index.d.ts +1 -0
- package/resources/index.d.ts.map +1 -1
- package/resources/index.js +3 -1
- package/resources/index.js.map +1 -1
- package/resources/index.mjs +1 -0
- package/resources/index.mjs.map +1 -1
- package/resources/simulation-job.d.mts +32 -6
- package/resources/simulation-job.d.mts.map +1 -1
- package/resources/simulation-job.d.ts +32 -6
- package/resources/simulation-job.d.ts.map +1 -1
- package/resources/simulation-persona.d.mts +92 -18
- package/resources/simulation-persona.d.mts.map +1 -1
- package/resources/simulation-persona.d.ts +92 -18
- package/resources/simulation-persona.d.ts.map +1 -1
- package/resources/simulation-run-plan-job.d.mts +16 -3
- package/resources/simulation-run-plan-job.d.mts.map +1 -1
- package/resources/simulation-run-plan-job.d.ts +16 -3
- package/resources/simulation-run-plan-job.d.ts.map +1 -1
- package/resources/simulation-run-plan.d.mts +12 -12
- package/resources/simulation-run-plan.d.mts.map +1 -1
- package/resources/simulation-run-plan.d.ts +12 -12
- package/resources/simulation-run-plan.d.ts.map +1 -1
- package/resources/simulation-template.d.mts +1 -1
- package/resources/simulation-template.d.mts.map +1 -1
- package/resources/simulation-template.d.ts +1 -1
- package/resources/simulation-template.d.ts.map +1 -1
- package/resources/simulation.d.mts +3 -3
- package/resources/simulation.d.mts.map +1 -1
- package/resources/simulation.d.ts +3 -3
- package/resources/simulation.d.ts.map +1 -1
- package/src/client.ts +33 -0
- package/src/resources/autoimprove-fix.ts +766 -0
- package/src/resources/config.ts +6 -0
- package/src/resources/customer-flow-edge-case.ts +204 -36
- package/src/resources/customer-flow.ts +816 -144
- package/src/resources/index.ts +15 -0
- package/src/resources/simulation-job.ts +34 -6
- package/src/resources/simulation-persona.ts +98 -18
- package/src/resources/simulation-run-plan-job.ts +17 -3
- package/src/resources/simulation-run-plan.ts +12 -0
- package/src/resources/simulation-template.ts +1 -0
- package/src/resources/simulation.ts +3 -0
- package/src/version.ts +1 -1
- package/version.d.mts +1 -1
- package/version.d.ts +1 -1
- package/version.js +1 -1
- package/version.mjs +1 -1
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@@ -524,6 +524,15 @@ export declare namespace CustomerFlowCreateResponse {
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* How clearly the persona expresses their intentions
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*/
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* Primary language ISO 639-1 code for the persona
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*/
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[key: string]: unknown;
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};
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/**
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* Deprecated and inert: it no longer affects the call. It set how long the persona
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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*/
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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/**
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* How clearly the persona expresses their intentions
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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/**
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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/**
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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* taking the floor, which tests whether the agent wrongly stops for them.
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* waited once the agent stopped talking, and measured across production
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* taking the floor, which tests whether the agent wrongly stops for them.
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* simulations it moved the reply gap by less than the noise floor, because model
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* profile. Use `interruption` for a caller who talks over the agent. Still
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* simulations it moved the reply gap by less than the noise floor, because model
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* and speech latency dominate it. Every persona now uses one voice-activity
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* accepted and stored so existing clients keep working. BARGE_IN is stored as
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@@ -1895,6 +1986,15 @@ export declare namespace CustomerFlowCreateResponse {
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1895
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* How clearly the persona expresses their intentions
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*/
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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1989
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+
/**
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1990
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* How much the persona talks over the agent while it is still speaking. OFF waits
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1991
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* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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1992
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* taking the floor, which tests whether the agent wrongly stops for them.
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1993
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* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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1994
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* Timing is randomised per turn, so two runs of the same persona do not interrupt
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1995
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* at identical moments.
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1996
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* Primary language ISO 639-1 code for the persona
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*/
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@@ -1914,9 +2014,13 @@ export declare namespace CustomerFlowCreateResponse {
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[key: string]: unknown;
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};
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/**
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-
*
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-
*
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-
*
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2017
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* Deprecated and inert: it no longer affects the call. It set how long the persona
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2018
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* waited once the agent stopped talking, and measured across production
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2019
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+
* simulations it moved the reply gap by less than the noise floor, because model
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2020
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+
* and speech latency dominate it. Every persona now uses one voice-activity
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2021
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+
* profile. Use `interruption` for a caller who talks over the agent. Still
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2022
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+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
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* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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*/
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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/**
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@@ -2205,6 +2309,15 @@ export declare namespace CustomerFlowUpdateResponse {
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* How clearly the persona expresses their intentions
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*/
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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2314
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+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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2315
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* taking the floor, which tests whether the agent wrongly stops for them.
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2316
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+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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2317
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+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
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* at identical moments.
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*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* Primary language ISO 639-1 code for the persona
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*/
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@@ -2224,9 +2337,13 @@ export declare namespace CustomerFlowUpdateResponse {
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[key: string]: unknown;
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};
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/**
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*
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-
*
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-
*
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* Deprecated and inert: it no longer affects the call. It set how long the persona
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2341
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+
* waited once the agent stopped talking, and measured across production
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2342
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+
* simulations it moved the reply gap by less than the noise floor, because model
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2343
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+
* and speech latency dominate it. Every persona now uses one voice-activity
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2344
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+
* profile. Use `interruption` for a caller who talks over the agent. Still
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2345
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+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
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+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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*/
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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/**
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@@ -2400,6 +2517,15 @@ export declare namespace CustomerFlowUpdateResponse {
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* How clearly the persona expresses their intentions
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*/
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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/**
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* How much the persona talks over the agent while it is still speaking. OFF waits
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2522
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+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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2523
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
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2524
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
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2525
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+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
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2526
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+
* at identical moments.
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2527
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+
*/
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* Primary language ISO 639-1 code for the persona
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*/
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@@ -2419,9 +2545,13 @@ export declare namespace CustomerFlowUpdateResponse {
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[key: string]: unknown;
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};
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/**
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*
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-
*
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-
*
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2548
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+
* Deprecated and inert: it no longer affects the call. It set how long the persona
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2549
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+
* waited once the agent stopped talking, and measured across production
|
|
2550
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
2551
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
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2552
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+
* profile. Use `interruption` for a caller who talks over the agent. Still
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2553
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+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
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2554
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+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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2425
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*/
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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/**
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@@ -2686,6 +2816,15 @@ export declare namespace CustomerFlowUpdateResponse {
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* How clearly the persona expresses their intentions
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*/
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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2819
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+
/**
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2820
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+
* How much the persona talks over the agent while it is still speaking. OFF waits
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2821
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+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
2822
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
2823
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
2824
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
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2825
|
+
* at identical moments.
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2826
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+
*/
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2827
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interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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/**
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* Primary language ISO 639-1 code for the persona
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*/
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@@ -2705,9 +2844,13 @@ export declare namespace CustomerFlowUpdateResponse {
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[key: string]: unknown;
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};
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/**
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*
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-
*
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2710
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-
*
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2847
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+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
2848
|
+
* waited once the agent stopped talking, and measured across production
|
|
2849
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
2850
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
2851
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
2852
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
2853
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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2711
2854
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*/
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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2713
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/**
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@@ -2809,6 +2952,15 @@ export declare namespace CustomerFlowUpdateResponse {
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2809
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* How clearly the persona expresses their intentions
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2810
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*/
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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2955
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+
/**
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2956
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
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|
2957
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
2958
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
2959
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
2960
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
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2961
|
+
* at identical moments.
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2962
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+
*/
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2963
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+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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2812
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/**
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2813
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* Primary language ISO 639-1 code for the persona
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2814
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*/
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@@ -2828,9 +2980,13 @@ export declare namespace CustomerFlowUpdateResponse {
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[key: string]: unknown;
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};
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/**
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*
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2832
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-
*
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2833
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-
*
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2983
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+
* Deprecated and inert: it no longer affects the call. It set how long the persona
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|
2984
|
+
* waited once the agent stopped talking, and measured across production
|
|
2985
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
2986
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
2987
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
2988
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
2989
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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2834
2990
|
*/
|
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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2836
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/**
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@@ -3006,6 +3162,15 @@ export declare namespace CustomerFlowUpdateResponse {
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3006
3162
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* How clearly the persona expresses their intentions
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3007
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*/
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3008
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|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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3165
|
+
/**
|
|
3166
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
3167
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
3168
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
3169
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
3170
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
3171
|
+
* at identical moments.
|
|
3172
|
+
*/
|
|
3173
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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|
3009
3174
|
/**
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3010
3175
|
* Primary language ISO 639-1 code for the persona
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3011
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*/
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@@ -3025,9 +3190,13 @@ export declare namespace CustomerFlowUpdateResponse {
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3025
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[key: string]: unknown;
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};
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/**
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3028
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-
*
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3029
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-
*
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3030
|
-
*
|
|
3193
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
3194
|
+
* waited once the agent stopped talking, and measured across production
|
|
3195
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
3196
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
3197
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
3198
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
3199
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3031
3200
|
*/
|
|
3032
3201
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responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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3033
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|
/**
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@@ -3129,6 +3298,15 @@ export declare namespace CustomerFlowUpdateResponse {
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3129
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* How clearly the persona expresses their intentions
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3130
3299
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*/
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3300
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intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
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|
3301
|
+
/**
|
|
3302
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
3303
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
3304
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
3305
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
3306
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
3307
|
+
* at identical moments.
|
|
3308
|
+
*/
|
|
3309
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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3132
3310
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/**
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3133
3311
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* Primary language ISO 639-1 code for the persona
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3134
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*/
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@@ -3148,9 +3326,13 @@ export declare namespace CustomerFlowUpdateResponse {
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[key: string]: unknown;
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};
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/**
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3151
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-
*
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3152
|
-
*
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3153
|
-
*
|
|
3329
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
3330
|
+
* waited once the agent stopped talking, and measured across production
|
|
3331
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
3332
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
3333
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
3334
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
3335
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3154
3336
|
*/
|
|
3155
3337
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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3156
3338
|
/**
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|
@@ -3387,6 +3569,15 @@ export declare namespace CustomerFlowUpdateResponse {
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|
|
3387
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* How clearly the persona expresses their intentions
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|
3388
3570
|
*/
|
|
3389
3571
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
3572
|
+
/**
|
|
3573
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
3574
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
3575
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
3576
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
3577
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
3578
|
+
* at identical moments.
|
|
3579
|
+
*/
|
|
3580
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
3390
3581
|
/**
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|
3391
3582
|
* Primary language ISO 639-1 code for the persona
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|
3392
3583
|
*/
|
|
@@ -3406,9 +3597,13 @@ export declare namespace CustomerFlowUpdateResponse {
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3406
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[key: string]: unknown;
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3407
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};
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3408
3599
|
/**
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|
3409
|
-
*
|
|
3410
|
-
*
|
|
3411
|
-
*
|
|
3600
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
3601
|
+
* waited once the agent stopped talking, and measured across production
|
|
3602
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
3603
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
3604
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
3605
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
3606
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3412
3607
|
*/
|
|
3413
3608
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
3414
3609
|
/**
|
|
@@ -3576,6 +3771,15 @@ export declare namespace CustomerFlowUpdateResponse {
|
|
|
3576
3771
|
* How clearly the persona expresses their intentions
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|
3577
3772
|
*/
|
|
3578
3773
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
3774
|
+
/**
|
|
3775
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
3776
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
3777
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
3778
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
3779
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
3780
|
+
* at identical moments.
|
|
3781
|
+
*/
|
|
3782
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
3579
3783
|
/**
|
|
3580
3784
|
* Primary language ISO 639-1 code for the persona
|
|
3581
3785
|
*/
|
|
@@ -3595,9 +3799,13 @@ export declare namespace CustomerFlowUpdateResponse {
|
|
|
3595
3799
|
[key: string]: unknown;
|
|
3596
3800
|
};
|
|
3597
3801
|
/**
|
|
3598
|
-
*
|
|
3599
|
-
*
|
|
3600
|
-
*
|
|
3802
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
3803
|
+
* waited once the agent stopped talking, and measured across production
|
|
3804
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
3805
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
3806
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
3807
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
3808
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3601
3809
|
*/
|
|
3602
3810
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
3603
3811
|
/**
|
|
@@ -3887,6 +4095,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
3887
4095
|
* How clearly the persona expresses their intentions
|
|
3888
4096
|
*/
|
|
3889
4097
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4098
|
+
/**
|
|
4099
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4100
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4101
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4102
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4103
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4104
|
+
* at identical moments.
|
|
4105
|
+
*/
|
|
4106
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
3890
4107
|
/**
|
|
3891
4108
|
* Primary language ISO 639-1 code for the persona
|
|
3892
4109
|
*/
|
|
@@ -3906,9 +4123,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
3906
4123
|
[key: string]: unknown;
|
|
3907
4124
|
};
|
|
3908
4125
|
/**
|
|
3909
|
-
*
|
|
3910
|
-
*
|
|
3911
|
-
*
|
|
4126
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4127
|
+
* waited once the agent stopped talking, and measured across production
|
|
4128
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4129
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4130
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4131
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4132
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
3912
4133
|
*/
|
|
3913
4134
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
3914
4135
|
/**
|
|
@@ -4082,6 +4303,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4082
4303
|
* How clearly the persona expresses their intentions
|
|
4083
4304
|
*/
|
|
4084
4305
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4306
|
+
/**
|
|
4307
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4308
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4309
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4310
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4311
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4312
|
+
* at identical moments.
|
|
4313
|
+
*/
|
|
4314
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4085
4315
|
/**
|
|
4086
4316
|
* Primary language ISO 639-1 code for the persona
|
|
4087
4317
|
*/
|
|
@@ -4101,9 +4331,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4101
4331
|
[key: string]: unknown;
|
|
4102
4332
|
};
|
|
4103
4333
|
/**
|
|
4104
|
-
*
|
|
4105
|
-
*
|
|
4106
|
-
*
|
|
4334
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4335
|
+
* waited once the agent stopped talking, and measured across production
|
|
4336
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4337
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4338
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4339
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4340
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4107
4341
|
*/
|
|
4108
4342
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4109
4343
|
/**
|
|
@@ -4368,6 +4602,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4368
4602
|
* How clearly the persona expresses their intentions
|
|
4369
4603
|
*/
|
|
4370
4604
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4605
|
+
/**
|
|
4606
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4607
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4608
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4609
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4610
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4611
|
+
* at identical moments.
|
|
4612
|
+
*/
|
|
4613
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4371
4614
|
/**
|
|
4372
4615
|
* Primary language ISO 639-1 code for the persona
|
|
4373
4616
|
*/
|
|
@@ -4387,9 +4630,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4387
4630
|
[key: string]: unknown;
|
|
4388
4631
|
};
|
|
4389
4632
|
/**
|
|
4390
|
-
*
|
|
4391
|
-
*
|
|
4392
|
-
*
|
|
4633
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4634
|
+
* waited once the agent stopped talking, and measured across production
|
|
4635
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4636
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4637
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4638
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4639
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4393
4640
|
*/
|
|
4394
4641
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4395
4642
|
/**
|
|
@@ -4491,6 +4738,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4491
4738
|
* How clearly the persona expresses their intentions
|
|
4492
4739
|
*/
|
|
4493
4740
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4741
|
+
/**
|
|
4742
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4743
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4744
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4745
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4746
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4747
|
+
* at identical moments.
|
|
4748
|
+
*/
|
|
4749
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4494
4750
|
/**
|
|
4495
4751
|
* Primary language ISO 639-1 code for the persona
|
|
4496
4752
|
*/
|
|
@@ -4510,9 +4766,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4510
4766
|
[key: string]: unknown;
|
|
4511
4767
|
};
|
|
4512
4768
|
/**
|
|
4513
|
-
*
|
|
4514
|
-
*
|
|
4515
|
-
*
|
|
4769
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4770
|
+
* waited once the agent stopped talking, and measured across production
|
|
4771
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4772
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4773
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4774
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4775
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4516
4776
|
*/
|
|
4517
4777
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4518
4778
|
/**
|
|
@@ -4688,6 +4948,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4688
4948
|
* How clearly the persona expresses their intentions
|
|
4689
4949
|
*/
|
|
4690
4950
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
4951
|
+
/**
|
|
4952
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
4953
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
4954
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
4955
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
4956
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
4957
|
+
* at identical moments.
|
|
4958
|
+
*/
|
|
4959
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4691
4960
|
/**
|
|
4692
4961
|
* Primary language ISO 639-1 code for the persona
|
|
4693
4962
|
*/
|
|
@@ -4707,9 +4976,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4707
4976
|
[key: string]: unknown;
|
|
4708
4977
|
};
|
|
4709
4978
|
/**
|
|
4710
|
-
*
|
|
4711
|
-
*
|
|
4712
|
-
*
|
|
4979
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
4980
|
+
* waited once the agent stopped talking, and measured across production
|
|
4981
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
4982
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
4983
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
4984
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
4985
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4713
4986
|
*/
|
|
4714
4987
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4715
4988
|
/**
|
|
@@ -4811,6 +5084,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4811
5084
|
* How clearly the persona expresses their intentions
|
|
4812
5085
|
*/
|
|
4813
5086
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5087
|
+
/**
|
|
5088
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5089
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5090
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5091
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5092
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5093
|
+
* at identical moments.
|
|
5094
|
+
*/
|
|
5095
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
4814
5096
|
/**
|
|
4815
5097
|
* Primary language ISO 639-1 code for the persona
|
|
4816
5098
|
*/
|
|
@@ -4830,9 +5112,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
4830
5112
|
[key: string]: unknown;
|
|
4831
5113
|
};
|
|
4832
5114
|
/**
|
|
4833
|
-
*
|
|
4834
|
-
*
|
|
4835
|
-
*
|
|
5115
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5116
|
+
* waited once the agent stopped talking, and measured across production
|
|
5117
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5118
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5119
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5120
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5121
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
4836
5122
|
*/
|
|
4837
5123
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
4838
5124
|
/**
|
|
@@ -5069,6 +5355,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
5069
5355
|
* How clearly the persona expresses their intentions
|
|
5070
5356
|
*/
|
|
5071
5357
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5358
|
+
/**
|
|
5359
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5360
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5361
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5362
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5363
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5364
|
+
* at identical moments.
|
|
5365
|
+
*/
|
|
5366
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5072
5367
|
/**
|
|
5073
5368
|
* Primary language ISO 639-1 code for the persona
|
|
5074
5369
|
*/
|
|
@@ -5088,9 +5383,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
5088
5383
|
[key: string]: unknown;
|
|
5089
5384
|
};
|
|
5090
5385
|
/**
|
|
5091
|
-
*
|
|
5092
|
-
*
|
|
5093
|
-
*
|
|
5386
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5387
|
+
* waited once the agent stopped talking, and measured across production
|
|
5388
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5389
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5390
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5391
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5392
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5094
5393
|
*/
|
|
5095
5394
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5096
5395
|
/**
|
|
@@ -5258,6 +5557,15 @@ export declare namespace CustomerFlowListResponse {
|
|
|
5258
5557
|
* How clearly the persona expresses their intentions
|
|
5259
5558
|
*/
|
|
5260
5559
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5560
|
+
/**
|
|
5561
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5562
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5563
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5564
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5565
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5566
|
+
* at identical moments.
|
|
5567
|
+
*/
|
|
5568
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5261
5569
|
/**
|
|
5262
5570
|
* Primary language ISO 639-1 code for the persona
|
|
5263
5571
|
*/
|
|
@@ -5277,9 +5585,13 @@ export declare namespace CustomerFlowListResponse {
|
|
|
5277
5585
|
[key: string]: unknown;
|
|
5278
5586
|
};
|
|
5279
5587
|
/**
|
|
5280
|
-
*
|
|
5281
|
-
*
|
|
5282
|
-
*
|
|
5588
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5589
|
+
* waited once the agent stopped talking, and measured across production
|
|
5590
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5591
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5592
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5593
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5594
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5283
5595
|
*/
|
|
5284
5596
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5285
5597
|
/**
|
|
@@ -5593,6 +5905,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
5593
5905
|
* How clearly the persona expresses their intentions
|
|
5594
5906
|
*/
|
|
5595
5907
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
5908
|
+
/**
|
|
5909
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
5910
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
5911
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
5912
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
5913
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
5914
|
+
* at identical moments.
|
|
5915
|
+
*/
|
|
5916
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5596
5917
|
/**
|
|
5597
5918
|
* Primary language ISO 639-1 code for the persona
|
|
5598
5919
|
*/
|
|
@@ -5612,9 +5933,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
5612
5933
|
[key: string]: unknown;
|
|
5613
5934
|
};
|
|
5614
5935
|
/**
|
|
5615
|
-
*
|
|
5616
|
-
*
|
|
5617
|
-
*
|
|
5936
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
5937
|
+
* waited once the agent stopped talking, and measured across production
|
|
5938
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
5939
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
5940
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
5941
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
5942
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5618
5943
|
*/
|
|
5619
5944
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5620
5945
|
/**
|
|
@@ -5788,6 +6113,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
5788
6113
|
* How clearly the persona expresses their intentions
|
|
5789
6114
|
*/
|
|
5790
6115
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6116
|
+
/**
|
|
6117
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6118
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6119
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6120
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6121
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6122
|
+
* at identical moments.
|
|
6123
|
+
*/
|
|
6124
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
5791
6125
|
/**
|
|
5792
6126
|
* Primary language ISO 639-1 code for the persona
|
|
5793
6127
|
*/
|
|
@@ -5807,9 +6141,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
5807
6141
|
[key: string]: unknown;
|
|
5808
6142
|
};
|
|
5809
6143
|
/**
|
|
5810
|
-
*
|
|
5811
|
-
*
|
|
5812
|
-
*
|
|
6144
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6145
|
+
* waited once the agent stopped talking, and measured across production
|
|
6146
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6147
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6148
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6149
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6150
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
5813
6151
|
*/
|
|
5814
6152
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
5815
6153
|
/**
|
|
@@ -6074,6 +6412,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6074
6412
|
* How clearly the persona expresses their intentions
|
|
6075
6413
|
*/
|
|
6076
6414
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6415
|
+
/**
|
|
6416
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6417
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6418
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6419
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6420
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6421
|
+
* at identical moments.
|
|
6422
|
+
*/
|
|
6423
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6077
6424
|
/**
|
|
6078
6425
|
* Primary language ISO 639-1 code for the persona
|
|
6079
6426
|
*/
|
|
@@ -6093,9 +6440,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6093
6440
|
[key: string]: unknown;
|
|
6094
6441
|
};
|
|
6095
6442
|
/**
|
|
6096
|
-
*
|
|
6097
|
-
*
|
|
6098
|
-
*
|
|
6443
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6444
|
+
* waited once the agent stopped talking, and measured across production
|
|
6445
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6446
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6447
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6448
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6449
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6099
6450
|
*/
|
|
6100
6451
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6101
6452
|
/**
|
|
@@ -6197,6 +6548,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6197
6548
|
* How clearly the persona expresses their intentions
|
|
6198
6549
|
*/
|
|
6199
6550
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6551
|
+
/**
|
|
6552
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6553
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6554
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6555
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6556
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6557
|
+
* at identical moments.
|
|
6558
|
+
*/
|
|
6559
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6200
6560
|
/**
|
|
6201
6561
|
* Primary language ISO 639-1 code for the persona
|
|
6202
6562
|
*/
|
|
@@ -6216,9 +6576,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6216
6576
|
[key: string]: unknown;
|
|
6217
6577
|
};
|
|
6218
6578
|
/**
|
|
6219
|
-
*
|
|
6220
|
-
*
|
|
6221
|
-
*
|
|
6579
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6580
|
+
* waited once the agent stopped talking, and measured across production
|
|
6581
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6582
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6583
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6584
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6585
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6222
6586
|
*/
|
|
6223
6587
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6224
6588
|
/**
|
|
@@ -6394,6 +6758,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6394
6758
|
* How clearly the persona expresses their intentions
|
|
6395
6759
|
*/
|
|
6396
6760
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6761
|
+
/**
|
|
6762
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6763
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6764
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6765
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6766
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6767
|
+
* at identical moments.
|
|
6768
|
+
*/
|
|
6769
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6397
6770
|
/**
|
|
6398
6771
|
* Primary language ISO 639-1 code for the persona
|
|
6399
6772
|
*/
|
|
@@ -6413,9 +6786,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6413
6786
|
[key: string]: unknown;
|
|
6414
6787
|
};
|
|
6415
6788
|
/**
|
|
6416
|
-
*
|
|
6417
|
-
*
|
|
6418
|
-
*
|
|
6789
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6790
|
+
* waited once the agent stopped talking, and measured across production
|
|
6791
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6792
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6793
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6794
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6795
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6419
6796
|
*/
|
|
6420
6797
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6421
6798
|
/**
|
|
@@ -6517,6 +6894,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6517
6894
|
* How clearly the persona expresses their intentions
|
|
6518
6895
|
*/
|
|
6519
6896
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
6897
|
+
/**
|
|
6898
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
6899
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
6900
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
6901
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
6902
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
6903
|
+
* at identical moments.
|
|
6904
|
+
*/
|
|
6905
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6520
6906
|
/**
|
|
6521
6907
|
* Primary language ISO 639-1 code for the persona
|
|
6522
6908
|
*/
|
|
@@ -6536,9 +6922,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6536
6922
|
[key: string]: unknown;
|
|
6537
6923
|
};
|
|
6538
6924
|
/**
|
|
6539
|
-
*
|
|
6540
|
-
*
|
|
6541
|
-
*
|
|
6925
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
6926
|
+
* waited once the agent stopped talking, and measured across production
|
|
6927
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
6928
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
6929
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
6930
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
6931
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6542
6932
|
*/
|
|
6543
6933
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6544
6934
|
/**
|
|
@@ -6775,6 +7165,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6775
7165
|
* How clearly the persona expresses their intentions
|
|
6776
7166
|
*/
|
|
6777
7167
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7168
|
+
/**
|
|
7169
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
7170
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
7171
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
7172
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
7173
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
7174
|
+
* at identical moments.
|
|
7175
|
+
*/
|
|
7176
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6778
7177
|
/**
|
|
6779
7178
|
* Primary language ISO 639-1 code for the persona
|
|
6780
7179
|
*/
|
|
@@ -6794,9 +7193,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6794
7193
|
[key: string]: unknown;
|
|
6795
7194
|
};
|
|
6796
7195
|
/**
|
|
6797
|
-
*
|
|
6798
|
-
*
|
|
6799
|
-
*
|
|
7196
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7197
|
+
* waited once the agent stopped talking, and measured across production
|
|
7198
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7199
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7200
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7201
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7202
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6800
7203
|
*/
|
|
6801
7204
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6802
7205
|
/**
|
|
@@ -6964,6 +7367,15 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6964
7367
|
* How clearly the persona expresses their intentions
|
|
6965
7368
|
*/
|
|
6966
7369
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7370
|
+
/**
|
|
7371
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
7372
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
7373
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
7374
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
7375
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
7376
|
+
* at identical moments.
|
|
7377
|
+
*/
|
|
7378
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
6967
7379
|
/**
|
|
6968
7380
|
* Primary language ISO 639-1 code for the persona
|
|
6969
7381
|
*/
|
|
@@ -6983,9 +7395,13 @@ export declare namespace CustomerFlowDuplicateResponse {
|
|
|
6983
7395
|
[key: string]: unknown;
|
|
6984
7396
|
};
|
|
6985
7397
|
/**
|
|
6986
|
-
*
|
|
6987
|
-
*
|
|
6988
|
-
*
|
|
7398
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7399
|
+
* waited once the agent stopped talking, and measured across production
|
|
7400
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7401
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7402
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7403
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7404
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
6989
7405
|
*/
|
|
6990
7406
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
6991
7407
|
/**
|
|
@@ -7274,6 +7690,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7274
7690
|
* How clearly the persona expresses their intentions
|
|
7275
7691
|
*/
|
|
7276
7692
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7693
|
+
/**
|
|
7694
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
7695
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
7696
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
7697
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
7698
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
7699
|
+
* at identical moments.
|
|
7700
|
+
*/
|
|
7701
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
7277
7702
|
/**
|
|
7278
7703
|
* Primary language ISO 639-1 code for the persona
|
|
7279
7704
|
*/
|
|
@@ -7293,9 +7718,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7293
7718
|
[key: string]: unknown;
|
|
7294
7719
|
};
|
|
7295
7720
|
/**
|
|
7296
|
-
*
|
|
7297
|
-
*
|
|
7298
|
-
*
|
|
7721
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7722
|
+
* waited once the agent stopped talking, and measured across production
|
|
7723
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7724
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7725
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7726
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7727
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7299
7728
|
*/
|
|
7300
7729
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7301
7730
|
/**
|
|
@@ -7469,6 +7898,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7469
7898
|
* How clearly the persona expresses their intentions
|
|
7470
7899
|
*/
|
|
7471
7900
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
7901
|
+
/**
|
|
7902
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
7903
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
7904
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
7905
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
7906
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
7907
|
+
* at identical moments.
|
|
7908
|
+
*/
|
|
7909
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
7472
7910
|
/**
|
|
7473
7911
|
* Primary language ISO 639-1 code for the persona
|
|
7474
7912
|
*/
|
|
@@ -7488,9 +7926,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7488
7926
|
[key: string]: unknown;
|
|
7489
7927
|
};
|
|
7490
7928
|
/**
|
|
7491
|
-
*
|
|
7492
|
-
*
|
|
7493
|
-
*
|
|
7929
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
7930
|
+
* waited once the agent stopped talking, and measured across production
|
|
7931
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
7932
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
7933
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
7934
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
7935
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7494
7936
|
*/
|
|
7495
7937
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7496
7938
|
/**
|
|
@@ -7755,6 +8197,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7755
8197
|
* How clearly the persona expresses their intentions
|
|
7756
8198
|
*/
|
|
7757
8199
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8200
|
+
/**
|
|
8201
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8202
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8203
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8204
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8205
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8206
|
+
* at identical moments.
|
|
8207
|
+
*/
|
|
8208
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
7758
8209
|
/**
|
|
7759
8210
|
* Primary language ISO 639-1 code for the persona
|
|
7760
8211
|
*/
|
|
@@ -7774,9 +8225,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7774
8225
|
[key: string]: unknown;
|
|
7775
8226
|
};
|
|
7776
8227
|
/**
|
|
7777
|
-
*
|
|
7778
|
-
*
|
|
7779
|
-
*
|
|
8228
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8229
|
+
* waited once the agent stopped talking, and measured across production
|
|
8230
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8231
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8232
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8233
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8234
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7780
8235
|
*/
|
|
7781
8236
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7782
8237
|
/**
|
|
@@ -7878,6 +8333,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7878
8333
|
* How clearly the persona expresses their intentions
|
|
7879
8334
|
*/
|
|
7880
8335
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8336
|
+
/**
|
|
8337
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8338
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8339
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8340
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8341
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8342
|
+
* at identical moments.
|
|
8343
|
+
*/
|
|
8344
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
7881
8345
|
/**
|
|
7882
8346
|
* Primary language ISO 639-1 code for the persona
|
|
7883
8347
|
*/
|
|
@@ -7897,9 +8361,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
7897
8361
|
[key: string]: unknown;
|
|
7898
8362
|
};
|
|
7899
8363
|
/**
|
|
7900
|
-
*
|
|
7901
|
-
*
|
|
7902
|
-
*
|
|
8364
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8365
|
+
* waited once the agent stopped talking, and measured across production
|
|
8366
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8367
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8368
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8369
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8370
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
7903
8371
|
*/
|
|
7904
8372
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
7905
8373
|
/**
|
|
@@ -8075,6 +8543,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8075
8543
|
* How clearly the persona expresses their intentions
|
|
8076
8544
|
*/
|
|
8077
8545
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8546
|
+
/**
|
|
8547
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8548
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8549
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8550
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8551
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8552
|
+
* at identical moments.
|
|
8553
|
+
*/
|
|
8554
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8078
8555
|
/**
|
|
8079
8556
|
* Primary language ISO 639-1 code for the persona
|
|
8080
8557
|
*/
|
|
@@ -8094,9 +8571,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8094
8571
|
[key: string]: unknown;
|
|
8095
8572
|
};
|
|
8096
8573
|
/**
|
|
8097
|
-
*
|
|
8098
|
-
*
|
|
8099
|
-
*
|
|
8574
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8575
|
+
* waited once the agent stopped talking, and measured across production
|
|
8576
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8577
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8578
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8579
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8580
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8100
8581
|
*/
|
|
8101
8582
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8102
8583
|
/**
|
|
@@ -8198,6 +8679,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8198
8679
|
* How clearly the persona expresses their intentions
|
|
8199
8680
|
*/
|
|
8200
8681
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8682
|
+
/**
|
|
8683
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8684
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8685
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8686
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8687
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8688
|
+
* at identical moments.
|
|
8689
|
+
*/
|
|
8690
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8201
8691
|
/**
|
|
8202
8692
|
* Primary language ISO 639-1 code for the persona
|
|
8203
8693
|
*/
|
|
@@ -8217,9 +8707,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8217
8707
|
[key: string]: unknown;
|
|
8218
8708
|
};
|
|
8219
8709
|
/**
|
|
8220
|
-
*
|
|
8221
|
-
*
|
|
8222
|
-
*
|
|
8710
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8711
|
+
* waited once the agent stopped talking, and measured across production
|
|
8712
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8713
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8714
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8715
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8716
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8223
8717
|
*/
|
|
8224
8718
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8225
8719
|
/**
|
|
@@ -8456,6 +8950,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8456
8950
|
* How clearly the persona expresses their intentions
|
|
8457
8951
|
*/
|
|
8458
8952
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
8953
|
+
/**
|
|
8954
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
8955
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
8956
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
8957
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
8958
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
8959
|
+
* at identical moments.
|
|
8960
|
+
*/
|
|
8961
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8459
8962
|
/**
|
|
8460
8963
|
* Primary language ISO 639-1 code for the persona
|
|
8461
8964
|
*/
|
|
@@ -8475,9 +8978,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8475
8978
|
[key: string]: unknown;
|
|
8476
8979
|
};
|
|
8477
8980
|
/**
|
|
8478
|
-
*
|
|
8479
|
-
*
|
|
8480
|
-
*
|
|
8981
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
8982
|
+
* waited once the agent stopped talking, and measured across production
|
|
8983
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
8984
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
8985
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
8986
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
8987
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8481
8988
|
*/
|
|
8482
8989
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8483
8990
|
/**
|
|
@@ -8645,6 +9152,15 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8645
9152
|
* How clearly the persona expresses their intentions
|
|
8646
9153
|
*/
|
|
8647
9154
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9155
|
+
/**
|
|
9156
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9157
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9158
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9159
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9160
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9161
|
+
* at identical moments.
|
|
9162
|
+
*/
|
|
9163
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8648
9164
|
/**
|
|
8649
9165
|
* Primary language ISO 639-1 code for the persona
|
|
8650
9166
|
*/
|
|
@@ -8664,9 +9180,13 @@ export declare namespace CustomerFlowGetByIDResponse {
|
|
|
8664
9180
|
[key: string]: unknown;
|
|
8665
9181
|
};
|
|
8666
9182
|
/**
|
|
8667
|
-
*
|
|
8668
|
-
*
|
|
8669
|
-
*
|
|
9183
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9184
|
+
* waited once the agent stopped talking, and measured across production
|
|
9185
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9186
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9187
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9188
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9189
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8670
9190
|
*/
|
|
8671
9191
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8672
9192
|
/**
|
|
@@ -8864,6 +9384,15 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
8864
9384
|
* How clearly the persona expresses their intentions
|
|
8865
9385
|
*/
|
|
8866
9386
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9387
|
+
/**
|
|
9388
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9389
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9390
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9391
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9392
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9393
|
+
* at identical moments.
|
|
9394
|
+
*/
|
|
9395
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
8867
9396
|
/**
|
|
8868
9397
|
* Primary language ISO 639-1 code for the persona
|
|
8869
9398
|
*/
|
|
@@ -8883,9 +9412,13 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
8883
9412
|
[key: string]: unknown;
|
|
8884
9413
|
};
|
|
8885
9414
|
/**
|
|
8886
|
-
*
|
|
8887
|
-
*
|
|
8888
|
-
*
|
|
9415
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9416
|
+
* waited once the agent stopped talking, and measured across production
|
|
9417
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9418
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9419
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9420
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9421
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
8889
9422
|
*/
|
|
8890
9423
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
8891
9424
|
/**
|
|
@@ -9061,6 +9594,15 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
9061
9594
|
* How clearly the persona expresses their intentions
|
|
9062
9595
|
*/
|
|
9063
9596
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9597
|
+
/**
|
|
9598
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9599
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9600
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9601
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9602
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9603
|
+
* at identical moments.
|
|
9604
|
+
*/
|
|
9605
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9064
9606
|
/**
|
|
9065
9607
|
* Primary language ISO 639-1 code for the persona
|
|
9066
9608
|
*/
|
|
@@ -9080,9 +9622,13 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
9080
9622
|
[key: string]: unknown;
|
|
9081
9623
|
};
|
|
9082
9624
|
/**
|
|
9083
|
-
*
|
|
9084
|
-
*
|
|
9085
|
-
*
|
|
9625
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9626
|
+
* waited once the agent stopped talking, and measured across production
|
|
9627
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9628
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9629
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9630
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9631
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9086
9632
|
*/
|
|
9087
9633
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9088
9634
|
/**
|
|
@@ -9184,6 +9730,15 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
9184
9730
|
* How clearly the persona expresses their intentions
|
|
9185
9731
|
*/
|
|
9186
9732
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9733
|
+
/**
|
|
9734
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9735
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9736
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9737
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9738
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9739
|
+
* at identical moments.
|
|
9740
|
+
*/
|
|
9741
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9187
9742
|
/**
|
|
9188
9743
|
* Primary language ISO 639-1 code for the persona
|
|
9189
9744
|
*/
|
|
@@ -9203,9 +9758,13 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
9203
9758
|
[key: string]: unknown;
|
|
9204
9759
|
};
|
|
9205
9760
|
/**
|
|
9206
|
-
*
|
|
9207
|
-
*
|
|
9208
|
-
*
|
|
9761
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9762
|
+
* waited once the agent stopped talking, and measured across production
|
|
9763
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9764
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9765
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9766
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9767
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9209
9768
|
*/
|
|
9210
9769
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9211
9770
|
/**
|
|
@@ -9373,6 +9932,15 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
9373
9932
|
* How clearly the persona expresses their intentions
|
|
9374
9933
|
*/
|
|
9375
9934
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
9935
|
+
/**
|
|
9936
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
9937
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
9938
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
9939
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
9940
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
9941
|
+
* at identical moments.
|
|
9942
|
+
*/
|
|
9943
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9376
9944
|
/**
|
|
9377
9945
|
* Primary language ISO 639-1 code for the persona
|
|
9378
9946
|
*/
|
|
@@ -9392,9 +9960,13 @@ export declare namespace CustomerFlowReplaceGraphResponse {
|
|
|
9392
9960
|
[key: string]: unknown;
|
|
9393
9961
|
};
|
|
9394
9962
|
/**
|
|
9395
|
-
*
|
|
9396
|
-
*
|
|
9397
|
-
*
|
|
9963
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
9964
|
+
* waited once the agent stopped talking, and measured across production
|
|
9965
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
9966
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
9967
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
9968
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
9969
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9398
9970
|
*/
|
|
9399
9971
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9400
9972
|
/**
|
|
@@ -9577,6 +10149,15 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
9577
10149
|
* How clearly the persona expresses their intentions
|
|
9578
10150
|
*/
|
|
9579
10151
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10152
|
+
/**
|
|
10153
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10154
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10155
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
10156
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
10157
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
10158
|
+
* at identical moments.
|
|
10159
|
+
*/
|
|
10160
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9580
10161
|
/**
|
|
9581
10162
|
* Primary language ISO 639-1 code for the persona
|
|
9582
10163
|
*/
|
|
@@ -9596,9 +10177,13 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
9596
10177
|
[key: string]: unknown;
|
|
9597
10178
|
};
|
|
9598
10179
|
/**
|
|
9599
|
-
*
|
|
9600
|
-
*
|
|
9601
|
-
*
|
|
10180
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
10181
|
+
* waited once the agent stopped talking, and measured across production
|
|
10182
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
10183
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
10184
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
10185
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
10186
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9602
10187
|
*/
|
|
9603
10188
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9604
10189
|
/**
|
|
@@ -9774,6 +10359,15 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
9774
10359
|
* How clearly the persona expresses their intentions
|
|
9775
10360
|
*/
|
|
9776
10361
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10362
|
+
/**
|
|
10363
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10364
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10365
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
10366
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
10367
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
10368
|
+
* at identical moments.
|
|
10369
|
+
*/
|
|
10370
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9777
10371
|
/**
|
|
9778
10372
|
* Primary language ISO 639-1 code for the persona
|
|
9779
10373
|
*/
|
|
@@ -9793,9 +10387,13 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
9793
10387
|
[key: string]: unknown;
|
|
9794
10388
|
};
|
|
9795
10389
|
/**
|
|
9796
|
-
*
|
|
9797
|
-
*
|
|
9798
|
-
*
|
|
10390
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
10391
|
+
* waited once the agent stopped talking, and measured across production
|
|
10392
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
10393
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
10394
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
10395
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
10396
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9799
10397
|
*/
|
|
9800
10398
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9801
10399
|
/**
|
|
@@ -9897,6 +10495,15 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
9897
10495
|
* How clearly the persona expresses their intentions
|
|
9898
10496
|
*/
|
|
9899
10497
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10498
|
+
/**
|
|
10499
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10500
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10501
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
10502
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
10503
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
10504
|
+
* at identical moments.
|
|
10505
|
+
*/
|
|
10506
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
9900
10507
|
/**
|
|
9901
10508
|
* Primary language ISO 639-1 code for the persona
|
|
9902
10509
|
*/
|
|
@@ -9916,9 +10523,13 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
9916
10523
|
[key: string]: unknown;
|
|
9917
10524
|
};
|
|
9918
10525
|
/**
|
|
9919
|
-
*
|
|
9920
|
-
*
|
|
9921
|
-
*
|
|
10526
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
10527
|
+
* waited once the agent stopped talking, and measured across production
|
|
10528
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
10529
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
10530
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
10531
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
10532
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
9922
10533
|
*/
|
|
9923
10534
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
9924
10535
|
/**
|
|
@@ -10086,6 +10697,15 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
10086
10697
|
* How clearly the persona expresses their intentions
|
|
10087
10698
|
*/
|
|
10088
10699
|
intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
|
|
10700
|
+
/**
|
|
10701
|
+
* How much the persona talks over the agent while it is still speaking. OFF waits
|
|
10702
|
+
* its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
|
|
10703
|
+
* taking the floor, which tests whether the agent wrongly stops for them.
|
|
10704
|
+
* OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
|
|
10705
|
+
* Timing is randomised per turn, so two runs of the same persona do not interrupt
|
|
10706
|
+
* at identical moments.
|
|
10707
|
+
*/
|
|
10708
|
+
interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
|
|
10089
10709
|
/**
|
|
10090
10710
|
* Primary language ISO 639-1 code for the persona
|
|
10091
10711
|
*/
|
|
@@ -10105,9 +10725,13 @@ export declare namespace CustomerFlowUpdateHappyPathResponse {
|
|
|
10105
10725
|
[key: string]: unknown;
|
|
10106
10726
|
};
|
|
10107
10727
|
/**
|
|
10108
|
-
*
|
|
10109
|
-
*
|
|
10110
|
-
*
|
|
10728
|
+
* Deprecated and inert: it no longer affects the call. It set how long the persona
|
|
10729
|
+
* waited once the agent stopped talking, and measured across production
|
|
10730
|
+
* simulations it moved the reply gap by less than the noise floor, because model
|
|
10731
|
+
* and speech latency dominate it. Every persona now uses one voice-activity
|
|
10732
|
+
* profile. Use `interruption` for a caller who talks over the agent. Still
|
|
10733
|
+
* accepted and stored so existing clients keep working. BARGE_IN is stored as
|
|
10734
|
+
* `responseTiming: QUICK` with `interruption: OCCASIONAL`.
|
|
10111
10735
|
*/
|
|
10112
10736
|
responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
|
|
10113
10737
|
/**
|