@roarkanalytics/sdk 3.20.0 → 3.21.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (79) hide show
  1. package/CHANGELOG.md +12 -0
  2. package/client.d.mts +3 -0
  3. package/client.d.mts.map +1 -1
  4. package/client.d.ts +3 -0
  5. package/client.d.ts.map +1 -1
  6. package/client.js +3 -0
  7. package/client.js.map +1 -1
  8. package/client.mjs +3 -0
  9. package/client.mjs.map +1 -1
  10. package/package.json +1 -1
  11. package/resources/autoimprove-fix.d.mts +495 -0
  12. package/resources/autoimprove-fix.d.mts.map +1 -0
  13. package/resources/autoimprove-fix.d.ts +495 -0
  14. package/resources/autoimprove-fix.d.ts.map +1 -0
  15. package/resources/autoimprove-fix.js +151 -0
  16. package/resources/autoimprove-fix.js.map +1 -0
  17. package/resources/autoimprove-fix.mjs +147 -0
  18. package/resources/autoimprove-fix.mjs.map +1 -0
  19. package/resources/config.d.mts +3 -0
  20. package/resources/config.d.mts.map +1 -1
  21. package/resources/config.d.ts +3 -0
  22. package/resources/config.d.ts.map +1 -1
  23. package/resources/customer-flow-edge-case.d.mts +192 -36
  24. package/resources/customer-flow-edge-case.d.mts.map +1 -1
  25. package/resources/customer-flow-edge-case.d.ts +192 -36
  26. package/resources/customer-flow-edge-case.d.ts.map +1 -1
  27. package/resources/customer-flow.d.mts +768 -144
  28. package/resources/customer-flow.d.mts.map +1 -1
  29. package/resources/customer-flow.d.ts +768 -144
  30. package/resources/customer-flow.d.ts.map +1 -1
  31. package/resources/index.d.mts +1 -0
  32. package/resources/index.d.mts.map +1 -1
  33. package/resources/index.d.ts +1 -0
  34. package/resources/index.d.ts.map +1 -1
  35. package/resources/index.js +3 -1
  36. package/resources/index.js.map +1 -1
  37. package/resources/index.mjs +1 -0
  38. package/resources/index.mjs.map +1 -1
  39. package/resources/simulation-job.d.mts +32 -6
  40. package/resources/simulation-job.d.mts.map +1 -1
  41. package/resources/simulation-job.d.ts +32 -6
  42. package/resources/simulation-job.d.ts.map +1 -1
  43. package/resources/simulation-persona.d.mts +92 -18
  44. package/resources/simulation-persona.d.mts.map +1 -1
  45. package/resources/simulation-persona.d.ts +92 -18
  46. package/resources/simulation-persona.d.ts.map +1 -1
  47. package/resources/simulation-run-plan-job.d.mts +16 -3
  48. package/resources/simulation-run-plan-job.d.mts.map +1 -1
  49. package/resources/simulation-run-plan-job.d.ts +16 -3
  50. package/resources/simulation-run-plan-job.d.ts.map +1 -1
  51. package/resources/simulation-run-plan.d.mts +12 -12
  52. package/resources/simulation-run-plan.d.mts.map +1 -1
  53. package/resources/simulation-run-plan.d.ts +12 -12
  54. package/resources/simulation-run-plan.d.ts.map +1 -1
  55. package/resources/simulation-template.d.mts +1 -1
  56. package/resources/simulation-template.d.mts.map +1 -1
  57. package/resources/simulation-template.d.ts +1 -1
  58. package/resources/simulation-template.d.ts.map +1 -1
  59. package/resources/simulation.d.mts +3 -3
  60. package/resources/simulation.d.mts.map +1 -1
  61. package/resources/simulation.d.ts +3 -3
  62. package/resources/simulation.d.ts.map +1 -1
  63. package/src/client.ts +33 -0
  64. package/src/resources/autoimprove-fix.ts +766 -0
  65. package/src/resources/config.ts +6 -0
  66. package/src/resources/customer-flow-edge-case.ts +204 -36
  67. package/src/resources/customer-flow.ts +816 -144
  68. package/src/resources/index.ts +15 -0
  69. package/src/resources/simulation-job.ts +34 -6
  70. package/src/resources/simulation-persona.ts +98 -18
  71. package/src/resources/simulation-run-plan-job.ts +17 -3
  72. package/src/resources/simulation-run-plan.ts +12 -0
  73. package/src/resources/simulation-template.ts +1 -0
  74. package/src/resources/simulation.ts +3 -0
  75. package/src/version.ts +1 -1
  76. package/version.d.mts +1 -1
  77. package/version.d.ts +1 -1
  78. package/version.js +1 -1
  79. package/version.mjs +1 -1
@@ -778,6 +778,16 @@ export namespace CustomerFlowCreateResponse {
778
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  */
779
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
780
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+ /**
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+ * How much the persona talks over the agent while it is still speaking. OFF waits
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+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
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+ * taking the floor, which tests whether the agent wrongly stops for them.
785
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
786
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
787
+ * at identical moments.
788
+ */
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+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
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+
781
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  /**
782
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  * Primary language ISO 639-1 code for the persona
783
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  */
@@ -817,9 +827,13 @@ export namespace CustomerFlowCreateResponse {
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  properties: { [key: string]: unknown };
818
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819
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  /**
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- * Controls how quickly the persona responds to pauses in conversation (QUICK,
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- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
822
- * for several seconds.
830
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
831
+ * waited once the agent stopped talking, and measured across production
832
+ * simulations it moved the reply gap by less than the noise floor, because model
833
+ * and speech latency dominate it. Every persona now uses one voice-activity
834
+ * profile. Use `interruption` for a caller who talks over the agent. Still
835
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
836
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
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  */
824
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  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
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@@ -1114,6 +1128,16 @@ export namespace CustomerFlowCreateResponse {
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  */
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
1116
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1131
+ /**
1132
+ * How much the persona talks over the agent while it is still speaking. OFF waits
1133
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
1134
+ * taking the floor, which tests whether the agent wrongly stops for them.
1135
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
1136
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
1137
+ * at identical moments.
1138
+ */
1139
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
1140
+
1117
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  /**
1118
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  * Primary language ISO 639-1 code for the persona
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  */
@@ -1153,9 +1177,13 @@ export namespace CustomerFlowCreateResponse {
1153
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  properties: { [key: string]: unknown };
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1155
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  /**
1156
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
1157
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
1158
- * for several seconds.
1180
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
1181
+ * waited once the agent stopped talking, and measured across production
1182
+ * simulations it moved the reply gap by less than the noise floor, because model
1183
+ * and speech latency dominate it. Every persona now uses one voice-activity
1184
+ * profile. Use `interruption` for a caller who talks over the agent. Still
1185
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
1186
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
1159
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  */
1160
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  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
1161
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@@ -1566,6 +1594,16 @@ export namespace CustomerFlowCreateResponse {
1566
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  */
1567
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
1568
1596
 
1597
+ /**
1598
+ * How much the persona talks over the agent while it is still speaking. OFF waits
1599
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
1600
+ * taking the floor, which tests whether the agent wrongly stops for them.
1601
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
1602
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
1603
+ * at identical moments.
1604
+ */
1605
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
1606
+
1569
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  /**
1570
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  * Primary language ISO 639-1 code for the persona
1571
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  */
@@ -1605,9 +1643,13 @@ export namespace CustomerFlowCreateResponse {
1605
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  properties: { [key: string]: unknown };
1606
1644
 
1607
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  /**
1608
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
1609
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
1610
- * for several seconds.
1646
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
1647
+ * waited once the agent stopped talking, and measured across production
1648
+ * simulations it moved the reply gap by less than the noise floor, because model
1649
+ * and speech latency dominate it. Every persona now uses one voice-activity
1650
+ * profile. Use `interruption` for a caller who talks over the agent. Still
1651
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
1652
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
1611
1653
  */
1612
1654
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
1613
1655
 
@@ -1796,6 +1838,16 @@ export namespace CustomerFlowCreateResponse {
1796
1838
  */
1797
1839
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
1798
1840
 
1841
+ /**
1842
+ * How much the persona talks over the agent while it is still speaking. OFF waits
1843
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
1844
+ * taking the floor, which tests whether the agent wrongly stops for them.
1845
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
1846
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
1847
+ * at identical moments.
1848
+ */
1849
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
1850
+
1799
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  /**
1800
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  * Primary language ISO 639-1 code for the persona
1801
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  */
@@ -1835,9 +1887,13 @@ export namespace CustomerFlowCreateResponse {
1835
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  properties: { [key: string]: unknown };
1836
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1837
1889
  /**
1838
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
1839
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
1840
- * for several seconds.
1890
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
1891
+ * waited once the agent stopped talking, and measured across production
1892
+ * simulations it moved the reply gap by less than the noise floor, because model
1893
+ * and speech latency dominate it. Every persona now uses one voice-activity
1894
+ * profile. Use `interruption` for a caller who talks over the agent. Still
1895
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
1896
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
1841
1897
  */
1842
1898
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
1843
1899
 
@@ -2135,6 +2191,16 @@ export namespace CustomerFlowCreateResponse {
2135
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  */
2136
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
2137
2193
 
2194
+ /**
2195
+ * How much the persona talks over the agent while it is still speaking. OFF waits
2196
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
2197
+ * taking the floor, which tests whether the agent wrongly stops for them.
2198
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
2199
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
2200
+ * at identical moments.
2201
+ */
2202
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
2203
+
2138
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  /**
2139
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  * Primary language ISO 639-1 code for the persona
2140
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  */
@@ -2174,9 +2240,13 @@ export namespace CustomerFlowCreateResponse {
2174
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  properties: { [key: string]: unknown };
2175
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2176
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  /**
2177
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
2178
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
2179
- * for several seconds.
2243
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
2244
+ * waited once the agent stopped talking, and measured across production
2245
+ * simulations it moved the reply gap by less than the noise floor, because model
2246
+ * and speech latency dominate it. Every persona now uses one voice-activity
2247
+ * profile. Use `interruption` for a caller who talks over the agent. Still
2248
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
2249
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
2180
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  */
2181
2251
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
2182
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@@ -2365,6 +2435,16 @@ export namespace CustomerFlowCreateResponse {
2365
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  */
2366
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
2367
2437
 
2438
+ /**
2439
+ * How much the persona talks over the agent while it is still speaking. OFF waits
2440
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
2441
+ * taking the floor, which tests whether the agent wrongly stops for them.
2442
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
2443
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
2444
+ * at identical moments.
2445
+ */
2446
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
2447
+
2368
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  /**
2369
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  * Primary language ISO 639-1 code for the persona
2370
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  */
@@ -2404,9 +2484,13 @@ export namespace CustomerFlowCreateResponse {
2404
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  properties: { [key: string]: unknown };
2405
2485
 
2406
2486
  /**
2407
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
2408
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
2409
- * for several seconds.
2487
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
2488
+ * waited once the agent stopped talking, and measured across production
2489
+ * simulations it moved the reply gap by less than the noise floor, because model
2490
+ * and speech latency dominate it. Every persona now uses one voice-activity
2491
+ * profile. Use `interruption` for a caller who talks over the agent. Still
2492
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
2493
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
2410
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  */
2411
2495
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
2412
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@@ -2782,6 +2866,16 @@ export namespace CustomerFlowCreateResponse {
2782
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  */
2783
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
2784
2868
 
2869
+ /**
2870
+ * How much the persona talks over the agent while it is still speaking. OFF waits
2871
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
2872
+ * taking the floor, which tests whether the agent wrongly stops for them.
2873
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
2874
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
2875
+ * at identical moments.
2876
+ */
2877
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
2878
+
2785
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  /**
2786
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  * Primary language ISO 639-1 code for the persona
2787
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  */
@@ -2821,9 +2915,13 @@ export namespace CustomerFlowCreateResponse {
2821
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  properties: { [key: string]: unknown };
2822
2916
 
2823
2917
  /**
2824
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
2825
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
2826
- * for several seconds.
2918
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
2919
+ * waited once the agent stopped talking, and measured across production
2920
+ * simulations it moved the reply gap by less than the noise floor, because model
2921
+ * and speech latency dominate it. Every persona now uses one voice-activity
2922
+ * profile. Use `interruption` for a caller who talks over the agent. Still
2923
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
2924
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
2827
2925
  */
2828
2926
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
2829
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@@ -3111,6 +3209,16 @@ export namespace CustomerFlowCreateResponse {
3111
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  */
3112
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  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
3113
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3212
+ /**
3213
+ * How much the persona talks over the agent while it is still speaking. OFF waits
3214
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
3215
+ * taking the floor, which tests whether the agent wrongly stops for them.
3216
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
3217
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
3218
+ * at identical moments.
3219
+ */
3220
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
3221
+
3114
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  /**
3115
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  * Primary language ISO 639-1 code for the persona
3116
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  */
@@ -3150,9 +3258,13 @@ export namespace CustomerFlowCreateResponse {
3150
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  properties: { [key: string]: unknown };
3151
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3152
3260
  /**
3153
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
3154
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
3155
- * for several seconds.
3261
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
3262
+ * waited once the agent stopped talking, and measured across production
3263
+ * simulations it moved the reply gap by less than the noise floor, because model
3264
+ * and speech latency dominate it. Every persona now uses one voice-activity
3265
+ * profile. Use `interruption` for a caller who talks over the agent. Still
3266
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
3267
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
3156
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  */
3157
3269
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
3158
3270
 
@@ -3589,6 +3701,16 @@ export namespace CustomerFlowUpdateResponse {
3589
3701
  */
3590
3702
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
3591
3703
 
3704
+ /**
3705
+ * How much the persona talks over the agent while it is still speaking. OFF waits
3706
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
3707
+ * taking the floor, which tests whether the agent wrongly stops for them.
3708
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
3709
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
3710
+ * at identical moments.
3711
+ */
3712
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
3713
+
3592
3714
  /**
3593
3715
  * Primary language ISO 639-1 code for the persona
3594
3716
  */
@@ -3628,9 +3750,13 @@ export namespace CustomerFlowUpdateResponse {
3628
3750
  properties: { [key: string]: unknown };
3629
3751
 
3630
3752
  /**
3631
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
3632
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
3633
- * for several seconds.
3753
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
3754
+ * waited once the agent stopped talking, and measured across production
3755
+ * simulations it moved the reply gap by less than the noise floor, because model
3756
+ * and speech latency dominate it. Every persona now uses one voice-activity
3757
+ * profile. Use `interruption` for a caller who talks over the agent. Still
3758
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
3759
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
3634
3760
  */
3635
3761
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
3636
3762
 
@@ -3925,6 +4051,16 @@ export namespace CustomerFlowUpdateResponse {
3925
4051
  */
3926
4052
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
3927
4053
 
4054
+ /**
4055
+ * How much the persona talks over the agent while it is still speaking. OFF waits
4056
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
4057
+ * taking the floor, which tests whether the agent wrongly stops for them.
4058
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
4059
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
4060
+ * at identical moments.
4061
+ */
4062
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
4063
+
3928
4064
  /**
3929
4065
  * Primary language ISO 639-1 code for the persona
3930
4066
  */
@@ -3964,9 +4100,13 @@ export namespace CustomerFlowUpdateResponse {
3964
4100
  properties: { [key: string]: unknown };
3965
4101
 
3966
4102
  /**
3967
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
3968
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
3969
- * for several seconds.
4103
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
4104
+ * waited once the agent stopped talking, and measured across production
4105
+ * simulations it moved the reply gap by less than the noise floor, because model
4106
+ * and speech latency dominate it. Every persona now uses one voice-activity
4107
+ * profile. Use `interruption` for a caller who talks over the agent. Still
4108
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
4109
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
3970
4110
  */
3971
4111
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
3972
4112
 
@@ -4377,6 +4517,16 @@ export namespace CustomerFlowUpdateResponse {
4377
4517
  */
4378
4518
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
4379
4519
 
4520
+ /**
4521
+ * How much the persona talks over the agent while it is still speaking. OFF waits
4522
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
4523
+ * taking the floor, which tests whether the agent wrongly stops for them.
4524
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
4525
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
4526
+ * at identical moments.
4527
+ */
4528
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
4529
+
4380
4530
  /**
4381
4531
  * Primary language ISO 639-1 code for the persona
4382
4532
  */
@@ -4416,9 +4566,13 @@ export namespace CustomerFlowUpdateResponse {
4416
4566
  properties: { [key: string]: unknown };
4417
4567
 
4418
4568
  /**
4419
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
4420
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
4421
- * for several seconds.
4569
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
4570
+ * waited once the agent stopped talking, and measured across production
4571
+ * simulations it moved the reply gap by less than the noise floor, because model
4572
+ * and speech latency dominate it. Every persona now uses one voice-activity
4573
+ * profile. Use `interruption` for a caller who talks over the agent. Still
4574
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
4575
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
4422
4576
  */
4423
4577
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
4424
4578
 
@@ -4607,6 +4761,16 @@ export namespace CustomerFlowUpdateResponse {
4607
4761
  */
4608
4762
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
4609
4763
 
4764
+ /**
4765
+ * How much the persona talks over the agent while it is still speaking. OFF waits
4766
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
4767
+ * taking the floor, which tests whether the agent wrongly stops for them.
4768
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
4769
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
4770
+ * at identical moments.
4771
+ */
4772
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
4773
+
4610
4774
  /**
4611
4775
  * Primary language ISO 639-1 code for the persona
4612
4776
  */
@@ -4646,9 +4810,13 @@ export namespace CustomerFlowUpdateResponse {
4646
4810
  properties: { [key: string]: unknown };
4647
4811
 
4648
4812
  /**
4649
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
4650
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
4651
- * for several seconds.
4813
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
4814
+ * waited once the agent stopped talking, and measured across production
4815
+ * simulations it moved the reply gap by less than the noise floor, because model
4816
+ * and speech latency dominate it. Every persona now uses one voice-activity
4817
+ * profile. Use `interruption` for a caller who talks over the agent. Still
4818
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
4819
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
4652
4820
  */
4653
4821
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
4654
4822
 
@@ -4946,6 +5114,16 @@ export namespace CustomerFlowUpdateResponse {
4946
5114
  */
4947
5115
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
4948
5116
 
5117
+ /**
5118
+ * How much the persona talks over the agent while it is still speaking. OFF waits
5119
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
5120
+ * taking the floor, which tests whether the agent wrongly stops for them.
5121
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
5122
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
5123
+ * at identical moments.
5124
+ */
5125
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
5126
+
4949
5127
  /**
4950
5128
  * Primary language ISO 639-1 code for the persona
4951
5129
  */
@@ -4985,9 +5163,13 @@ export namespace CustomerFlowUpdateResponse {
4985
5163
  properties: { [key: string]: unknown };
4986
5164
 
4987
5165
  /**
4988
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
4989
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
4990
- * for several seconds.
5166
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
5167
+ * waited once the agent stopped talking, and measured across production
5168
+ * simulations it moved the reply gap by less than the noise floor, because model
5169
+ * and speech latency dominate it. Every persona now uses one voice-activity
5170
+ * profile. Use `interruption` for a caller who talks over the agent. Still
5171
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
5172
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
4991
5173
  */
4992
5174
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
4993
5175
 
@@ -5176,6 +5358,16 @@ export namespace CustomerFlowUpdateResponse {
5176
5358
  */
5177
5359
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
5178
5360
 
5361
+ /**
5362
+ * How much the persona talks over the agent while it is still speaking. OFF waits
5363
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
5364
+ * taking the floor, which tests whether the agent wrongly stops for them.
5365
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
5366
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
5367
+ * at identical moments.
5368
+ */
5369
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
5370
+
5179
5371
  /**
5180
5372
  * Primary language ISO 639-1 code for the persona
5181
5373
  */
@@ -5215,9 +5407,13 @@ export namespace CustomerFlowUpdateResponse {
5215
5407
  properties: { [key: string]: unknown };
5216
5408
 
5217
5409
  /**
5218
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
5219
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
5220
- * for several seconds.
5410
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
5411
+ * waited once the agent stopped talking, and measured across production
5412
+ * simulations it moved the reply gap by less than the noise floor, because model
5413
+ * and speech latency dominate it. Every persona now uses one voice-activity
5414
+ * profile. Use `interruption` for a caller who talks over the agent. Still
5415
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
5416
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
5221
5417
  */
5222
5418
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
5223
5419
 
@@ -5593,6 +5789,16 @@ export namespace CustomerFlowUpdateResponse {
5593
5789
  */
5594
5790
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
5595
5791
 
5792
+ /**
5793
+ * How much the persona talks over the agent while it is still speaking. OFF waits
5794
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
5795
+ * taking the floor, which tests whether the agent wrongly stops for them.
5796
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
5797
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
5798
+ * at identical moments.
5799
+ */
5800
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
5801
+
5596
5802
  /**
5597
5803
  * Primary language ISO 639-1 code for the persona
5598
5804
  */
@@ -5632,9 +5838,13 @@ export namespace CustomerFlowUpdateResponse {
5632
5838
  properties: { [key: string]: unknown };
5633
5839
 
5634
5840
  /**
5635
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
5636
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
5637
- * for several seconds.
5841
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
5842
+ * waited once the agent stopped talking, and measured across production
5843
+ * simulations it moved the reply gap by less than the noise floor, because model
5844
+ * and speech latency dominate it. Every persona now uses one voice-activity
5845
+ * profile. Use `interruption` for a caller who talks over the agent. Still
5846
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
5847
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
5638
5848
  */
5639
5849
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
5640
5850
 
@@ -5922,6 +6132,16 @@ export namespace CustomerFlowUpdateResponse {
5922
6132
  */
5923
6133
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
5924
6134
 
6135
+ /**
6136
+ * How much the persona talks over the agent while it is still speaking. OFF waits
6137
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
6138
+ * taking the floor, which tests whether the agent wrongly stops for them.
6139
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
6140
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
6141
+ * at identical moments.
6142
+ */
6143
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
6144
+
5925
6145
  /**
5926
6146
  * Primary language ISO 639-1 code for the persona
5927
6147
  */
@@ -5961,9 +6181,13 @@ export namespace CustomerFlowUpdateResponse {
5961
6181
  properties: { [key: string]: unknown };
5962
6182
 
5963
6183
  /**
5964
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
5965
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
5966
- * for several seconds.
6184
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
6185
+ * waited once the agent stopped talking, and measured across production
6186
+ * simulations it moved the reply gap by less than the noise floor, because model
6187
+ * and speech latency dominate it. Every persona now uses one voice-activity
6188
+ * profile. Use `interruption` for a caller who talks over the agent. Still
6189
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
6190
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
5967
6191
  */
5968
6192
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
5969
6193
 
@@ -6403,6 +6627,16 @@ export namespace CustomerFlowListResponse {
6403
6627
  */
6404
6628
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
6405
6629
 
6630
+ /**
6631
+ * How much the persona talks over the agent while it is still speaking. OFF waits
6632
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
6633
+ * taking the floor, which tests whether the agent wrongly stops for them.
6634
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
6635
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
6636
+ * at identical moments.
6637
+ */
6638
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
6639
+
6406
6640
  /**
6407
6641
  * Primary language ISO 639-1 code for the persona
6408
6642
  */
@@ -6442,9 +6676,13 @@ export namespace CustomerFlowListResponse {
6442
6676
  properties: { [key: string]: unknown };
6443
6677
 
6444
6678
  /**
6445
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
6446
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
6447
- * for several seconds.
6679
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
6680
+ * waited once the agent stopped talking, and measured across production
6681
+ * simulations it moved the reply gap by less than the noise floor, because model
6682
+ * and speech latency dominate it. Every persona now uses one voice-activity
6683
+ * profile. Use `interruption` for a caller who talks over the agent. Still
6684
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
6685
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
6448
6686
  */
6449
6687
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
6450
6688
 
@@ -6739,6 +6977,16 @@ export namespace CustomerFlowListResponse {
6739
6977
  */
6740
6978
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
6741
6979
 
6980
+ /**
6981
+ * How much the persona talks over the agent while it is still speaking. OFF waits
6982
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
6983
+ * taking the floor, which tests whether the agent wrongly stops for them.
6984
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
6985
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
6986
+ * at identical moments.
6987
+ */
6988
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
6989
+
6742
6990
  /**
6743
6991
  * Primary language ISO 639-1 code for the persona
6744
6992
  */
@@ -6778,9 +7026,13 @@ export namespace CustomerFlowListResponse {
6778
7026
  properties: { [key: string]: unknown };
6779
7027
 
6780
7028
  /**
6781
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
6782
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
6783
- * for several seconds.
7029
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
7030
+ * waited once the agent stopped talking, and measured across production
7031
+ * simulations it moved the reply gap by less than the noise floor, because model
7032
+ * and speech latency dominate it. Every persona now uses one voice-activity
7033
+ * profile. Use `interruption` for a caller who talks over the agent. Still
7034
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
7035
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
6784
7036
  */
6785
7037
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
6786
7038
 
@@ -7191,6 +7443,16 @@ export namespace CustomerFlowListResponse {
7191
7443
  */
7192
7444
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
7193
7445
 
7446
+ /**
7447
+ * How much the persona talks over the agent while it is still speaking. OFF waits
7448
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
7449
+ * taking the floor, which tests whether the agent wrongly stops for them.
7450
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
7451
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
7452
+ * at identical moments.
7453
+ */
7454
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
7455
+
7194
7456
  /**
7195
7457
  * Primary language ISO 639-1 code for the persona
7196
7458
  */
@@ -7230,9 +7492,13 @@ export namespace CustomerFlowListResponse {
7230
7492
  properties: { [key: string]: unknown };
7231
7493
 
7232
7494
  /**
7233
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
7234
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
7235
- * for several seconds.
7495
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
7496
+ * waited once the agent stopped talking, and measured across production
7497
+ * simulations it moved the reply gap by less than the noise floor, because model
7498
+ * and speech latency dominate it. Every persona now uses one voice-activity
7499
+ * profile. Use `interruption` for a caller who talks over the agent. Still
7500
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
7501
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
7236
7502
  */
7237
7503
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
7238
7504
 
@@ -7421,6 +7687,16 @@ export namespace CustomerFlowListResponse {
7421
7687
  */
7422
7688
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
7423
7689
 
7690
+ /**
7691
+ * How much the persona talks over the agent while it is still speaking. OFF waits
7692
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
7693
+ * taking the floor, which tests whether the agent wrongly stops for them.
7694
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
7695
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
7696
+ * at identical moments.
7697
+ */
7698
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
7699
+
7424
7700
  /**
7425
7701
  * Primary language ISO 639-1 code for the persona
7426
7702
  */
@@ -7460,9 +7736,13 @@ export namespace CustomerFlowListResponse {
7460
7736
  properties: { [key: string]: unknown };
7461
7737
 
7462
7738
  /**
7463
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
7464
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
7465
- * for several seconds.
7739
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
7740
+ * waited once the agent stopped talking, and measured across production
7741
+ * simulations it moved the reply gap by less than the noise floor, because model
7742
+ * and speech latency dominate it. Every persona now uses one voice-activity
7743
+ * profile. Use `interruption` for a caller who talks over the agent. Still
7744
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
7745
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
7466
7746
  */
7467
7747
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
7468
7748
 
@@ -7760,6 +8040,16 @@ export namespace CustomerFlowListResponse {
7760
8040
  */
7761
8041
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
7762
8042
 
8043
+ /**
8044
+ * How much the persona talks over the agent while it is still speaking. OFF waits
8045
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
8046
+ * taking the floor, which tests whether the agent wrongly stops for them.
8047
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
8048
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
8049
+ * at identical moments.
8050
+ */
8051
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
8052
+
7763
8053
  /**
7764
8054
  * Primary language ISO 639-1 code for the persona
7765
8055
  */
@@ -7799,9 +8089,13 @@ export namespace CustomerFlowListResponse {
7799
8089
  properties: { [key: string]: unknown };
7800
8090
 
7801
8091
  /**
7802
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
7803
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
7804
- * for several seconds.
8092
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
8093
+ * waited once the agent stopped talking, and measured across production
8094
+ * simulations it moved the reply gap by less than the noise floor, because model
8095
+ * and speech latency dominate it. Every persona now uses one voice-activity
8096
+ * profile. Use `interruption` for a caller who talks over the agent. Still
8097
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
8098
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
7805
8099
  */
7806
8100
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
7807
8101
 
@@ -7990,6 +8284,16 @@ export namespace CustomerFlowListResponse {
7990
8284
  */
7991
8285
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
7992
8286
 
8287
+ /**
8288
+ * How much the persona talks over the agent while it is still speaking. OFF waits
8289
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
8290
+ * taking the floor, which tests whether the agent wrongly stops for them.
8291
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
8292
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
8293
+ * at identical moments.
8294
+ */
8295
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
8296
+
7993
8297
  /**
7994
8298
  * Primary language ISO 639-1 code for the persona
7995
8299
  */
@@ -8029,9 +8333,13 @@ export namespace CustomerFlowListResponse {
8029
8333
  properties: { [key: string]: unknown };
8030
8334
 
8031
8335
  /**
8032
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
8033
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
8034
- * for several seconds.
8336
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
8337
+ * waited once the agent stopped talking, and measured across production
8338
+ * simulations it moved the reply gap by less than the noise floor, because model
8339
+ * and speech latency dominate it. Every persona now uses one voice-activity
8340
+ * profile. Use `interruption` for a caller who talks over the agent. Still
8341
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
8342
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
8035
8343
  */
8036
8344
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
8037
8345
 
@@ -8407,6 +8715,16 @@ export namespace CustomerFlowListResponse {
8407
8715
  */
8408
8716
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
8409
8717
 
8718
+ /**
8719
+ * How much the persona talks over the agent while it is still speaking. OFF waits
8720
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
8721
+ * taking the floor, which tests whether the agent wrongly stops for them.
8722
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
8723
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
8724
+ * at identical moments.
8725
+ */
8726
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
8727
+
8410
8728
  /**
8411
8729
  * Primary language ISO 639-1 code for the persona
8412
8730
  */
@@ -8446,9 +8764,13 @@ export namespace CustomerFlowListResponse {
8446
8764
  properties: { [key: string]: unknown };
8447
8765
 
8448
8766
  /**
8449
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
8450
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
8451
- * for several seconds.
8767
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
8768
+ * waited once the agent stopped talking, and measured across production
8769
+ * simulations it moved the reply gap by less than the noise floor, because model
8770
+ * and speech latency dominate it. Every persona now uses one voice-activity
8771
+ * profile. Use `interruption` for a caller who talks over the agent. Still
8772
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
8773
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
8452
8774
  */
8453
8775
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
8454
8776
 
@@ -8736,6 +9058,16 @@ export namespace CustomerFlowListResponse {
8736
9058
  */
8737
9059
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
8738
9060
 
9061
+ /**
9062
+ * How much the persona talks over the agent while it is still speaking. OFF waits
9063
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
9064
+ * taking the floor, which tests whether the agent wrongly stops for them.
9065
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
9066
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
9067
+ * at identical moments.
9068
+ */
9069
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
9070
+
8739
9071
  /**
8740
9072
  * Primary language ISO 639-1 code for the persona
8741
9073
  */
@@ -8775,9 +9107,13 @@ export namespace CustomerFlowListResponse {
8775
9107
  properties: { [key: string]: unknown };
8776
9108
 
8777
9109
  /**
8778
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
8779
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
8780
- * for several seconds.
9110
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
9111
+ * waited once the agent stopped talking, and measured across production
9112
+ * simulations it moved the reply gap by less than the noise floor, because model
9113
+ * and speech latency dominate it. Every persona now uses one voice-activity
9114
+ * profile. Use `interruption` for a caller who talks over the agent. Still
9115
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
9116
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
8781
9117
  */
8782
9118
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
8783
9119
 
@@ -9244,6 +9580,16 @@ export namespace CustomerFlowDuplicateResponse {
9244
9580
  */
9245
9581
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
9246
9582
 
9583
+ /**
9584
+ * How much the persona talks over the agent while it is still speaking. OFF waits
9585
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
9586
+ * taking the floor, which tests whether the agent wrongly stops for them.
9587
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
9588
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
9589
+ * at identical moments.
9590
+ */
9591
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
9592
+
9247
9593
  /**
9248
9594
  * Primary language ISO 639-1 code for the persona
9249
9595
  */
@@ -9283,9 +9629,13 @@ export namespace CustomerFlowDuplicateResponse {
9283
9629
  properties: { [key: string]: unknown };
9284
9630
 
9285
9631
  /**
9286
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
9287
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
9288
- * for several seconds.
9632
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
9633
+ * waited once the agent stopped talking, and measured across production
9634
+ * simulations it moved the reply gap by less than the noise floor, because model
9635
+ * and speech latency dominate it. Every persona now uses one voice-activity
9636
+ * profile. Use `interruption` for a caller who talks over the agent. Still
9637
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
9638
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
9289
9639
  */
9290
9640
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
9291
9641
 
@@ -9580,6 +9930,16 @@ export namespace CustomerFlowDuplicateResponse {
9580
9930
  */
9581
9931
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
9582
9932
 
9933
+ /**
9934
+ * How much the persona talks over the agent while it is still speaking. OFF waits
9935
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
9936
+ * taking the floor, which tests whether the agent wrongly stops for them.
9937
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
9938
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
9939
+ * at identical moments.
9940
+ */
9941
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
9942
+
9583
9943
  /**
9584
9944
  * Primary language ISO 639-1 code for the persona
9585
9945
  */
@@ -9619,9 +9979,13 @@ export namespace CustomerFlowDuplicateResponse {
9619
9979
  properties: { [key: string]: unknown };
9620
9980
 
9621
9981
  /**
9622
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
9623
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
9624
- * for several seconds.
9982
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
9983
+ * waited once the agent stopped talking, and measured across production
9984
+ * simulations it moved the reply gap by less than the noise floor, because model
9985
+ * and speech latency dominate it. Every persona now uses one voice-activity
9986
+ * profile. Use `interruption` for a caller who talks over the agent. Still
9987
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
9988
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
9625
9989
  */
9626
9990
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
9627
9991
 
@@ -10032,6 +10396,16 @@ export namespace CustomerFlowDuplicateResponse {
10032
10396
  */
10033
10397
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
10034
10398
 
10399
+ /**
10400
+ * How much the persona talks over the agent while it is still speaking. OFF waits
10401
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
10402
+ * taking the floor, which tests whether the agent wrongly stops for them.
10403
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
10404
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
10405
+ * at identical moments.
10406
+ */
10407
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
10408
+
10035
10409
  /**
10036
10410
  * Primary language ISO 639-1 code for the persona
10037
10411
  */
@@ -10071,9 +10445,13 @@ export namespace CustomerFlowDuplicateResponse {
10071
10445
  properties: { [key: string]: unknown };
10072
10446
 
10073
10447
  /**
10074
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
10075
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
10076
- * for several seconds.
10448
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
10449
+ * waited once the agent stopped talking, and measured across production
10450
+ * simulations it moved the reply gap by less than the noise floor, because model
10451
+ * and speech latency dominate it. Every persona now uses one voice-activity
10452
+ * profile. Use `interruption` for a caller who talks over the agent. Still
10453
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
10454
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
10077
10455
  */
10078
10456
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
10079
10457
 
@@ -10262,6 +10640,16 @@ export namespace CustomerFlowDuplicateResponse {
10262
10640
  */
10263
10641
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
10264
10642
 
10643
+ /**
10644
+ * How much the persona talks over the agent while it is still speaking. OFF waits
10645
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
10646
+ * taking the floor, which tests whether the agent wrongly stops for them.
10647
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
10648
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
10649
+ * at identical moments.
10650
+ */
10651
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
10652
+
10265
10653
  /**
10266
10654
  * Primary language ISO 639-1 code for the persona
10267
10655
  */
@@ -10301,9 +10689,13 @@ export namespace CustomerFlowDuplicateResponse {
10301
10689
  properties: { [key: string]: unknown };
10302
10690
 
10303
10691
  /**
10304
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
10305
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
10306
- * for several seconds.
10692
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
10693
+ * waited once the agent stopped talking, and measured across production
10694
+ * simulations it moved the reply gap by less than the noise floor, because model
10695
+ * and speech latency dominate it. Every persona now uses one voice-activity
10696
+ * profile. Use `interruption` for a caller who talks over the agent. Still
10697
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
10698
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
10307
10699
  */
10308
10700
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
10309
10701
 
@@ -10601,6 +10993,16 @@ export namespace CustomerFlowDuplicateResponse {
10601
10993
  */
10602
10994
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
10603
10995
 
10996
+ /**
10997
+ * How much the persona talks over the agent while it is still speaking. OFF waits
10998
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
10999
+ * taking the floor, which tests whether the agent wrongly stops for them.
11000
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
11001
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
11002
+ * at identical moments.
11003
+ */
11004
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
11005
+
10604
11006
  /**
10605
11007
  * Primary language ISO 639-1 code for the persona
10606
11008
  */
@@ -10640,9 +11042,13 @@ export namespace CustomerFlowDuplicateResponse {
10640
11042
  properties: { [key: string]: unknown };
10641
11043
 
10642
11044
  /**
10643
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
10644
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
10645
- * for several seconds.
11045
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
11046
+ * waited once the agent stopped talking, and measured across production
11047
+ * simulations it moved the reply gap by less than the noise floor, because model
11048
+ * and speech latency dominate it. Every persona now uses one voice-activity
11049
+ * profile. Use `interruption` for a caller who talks over the agent. Still
11050
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
11051
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
10646
11052
  */
10647
11053
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
10648
11054
 
@@ -10831,6 +11237,16 @@ export namespace CustomerFlowDuplicateResponse {
10831
11237
  */
10832
11238
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
10833
11239
 
11240
+ /**
11241
+ * How much the persona talks over the agent while it is still speaking. OFF waits
11242
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
11243
+ * taking the floor, which tests whether the agent wrongly stops for them.
11244
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
11245
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
11246
+ * at identical moments.
11247
+ */
11248
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
11249
+
10834
11250
  /**
10835
11251
  * Primary language ISO 639-1 code for the persona
10836
11252
  */
@@ -10870,9 +11286,13 @@ export namespace CustomerFlowDuplicateResponse {
10870
11286
  properties: { [key: string]: unknown };
10871
11287
 
10872
11288
  /**
10873
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
10874
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
10875
- * for several seconds.
11289
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
11290
+ * waited once the agent stopped talking, and measured across production
11291
+ * simulations it moved the reply gap by less than the noise floor, because model
11292
+ * and speech latency dominate it. Every persona now uses one voice-activity
11293
+ * profile. Use `interruption` for a caller who talks over the agent. Still
11294
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
11295
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
10876
11296
  */
10877
11297
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
10878
11298
 
@@ -11248,6 +11668,16 @@ export namespace CustomerFlowDuplicateResponse {
11248
11668
  */
11249
11669
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
11250
11670
 
11671
+ /**
11672
+ * How much the persona talks over the agent while it is still speaking. OFF waits
11673
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
11674
+ * taking the floor, which tests whether the agent wrongly stops for them.
11675
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
11676
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
11677
+ * at identical moments.
11678
+ */
11679
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
11680
+
11251
11681
  /**
11252
11682
  * Primary language ISO 639-1 code for the persona
11253
11683
  */
@@ -11287,9 +11717,13 @@ export namespace CustomerFlowDuplicateResponse {
11287
11717
  properties: { [key: string]: unknown };
11288
11718
 
11289
11719
  /**
11290
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
11291
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
11292
- * for several seconds.
11720
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
11721
+ * waited once the agent stopped talking, and measured across production
11722
+ * simulations it moved the reply gap by less than the noise floor, because model
11723
+ * and speech latency dominate it. Every persona now uses one voice-activity
11724
+ * profile. Use `interruption` for a caller who talks over the agent. Still
11725
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
11726
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
11293
11727
  */
11294
11728
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
11295
11729
 
@@ -11577,6 +12011,16 @@ export namespace CustomerFlowDuplicateResponse {
11577
12011
  */
11578
12012
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
11579
12013
 
12014
+ /**
12015
+ * How much the persona talks over the agent while it is still speaking. OFF waits
12016
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
12017
+ * taking the floor, which tests whether the agent wrongly stops for them.
12018
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
12019
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
12020
+ * at identical moments.
12021
+ */
12022
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
12023
+
11580
12024
  /**
11581
12025
  * Primary language ISO 639-1 code for the persona
11582
12026
  */
@@ -11616,9 +12060,13 @@ export namespace CustomerFlowDuplicateResponse {
11616
12060
  properties: { [key: string]: unknown };
11617
12061
 
11618
12062
  /**
11619
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
11620
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
11621
- * for several seconds.
12063
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
12064
+ * waited once the agent stopped talking, and measured across production
12065
+ * simulations it moved the reply gap by less than the noise floor, because model
12066
+ * and speech latency dominate it. Every persona now uses one voice-activity
12067
+ * profile. Use `interruption` for a caller who talks over the agent. Still
12068
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
12069
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
11622
12070
  */
11623
12071
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
11624
12072
 
@@ -12055,6 +12503,16 @@ export namespace CustomerFlowGetByIDResponse {
12055
12503
  */
12056
12504
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
12057
12505
 
12506
+ /**
12507
+ * How much the persona talks over the agent while it is still speaking. OFF waits
12508
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
12509
+ * taking the floor, which tests whether the agent wrongly stops for them.
12510
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
12511
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
12512
+ * at identical moments.
12513
+ */
12514
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
12515
+
12058
12516
  /**
12059
12517
  * Primary language ISO 639-1 code for the persona
12060
12518
  */
@@ -12094,9 +12552,13 @@ export namespace CustomerFlowGetByIDResponse {
12094
12552
  properties: { [key: string]: unknown };
12095
12553
 
12096
12554
  /**
12097
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
12098
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
12099
- * for several seconds.
12555
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
12556
+ * waited once the agent stopped talking, and measured across production
12557
+ * simulations it moved the reply gap by less than the noise floor, because model
12558
+ * and speech latency dominate it. Every persona now uses one voice-activity
12559
+ * profile. Use `interruption` for a caller who talks over the agent. Still
12560
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
12561
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
12100
12562
  */
12101
12563
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
12102
12564
 
@@ -12391,6 +12853,16 @@ export namespace CustomerFlowGetByIDResponse {
12391
12853
  */
12392
12854
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
12393
12855
 
12856
+ /**
12857
+ * How much the persona talks over the agent while it is still speaking. OFF waits
12858
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
12859
+ * taking the floor, which tests whether the agent wrongly stops for them.
12860
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
12861
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
12862
+ * at identical moments.
12863
+ */
12864
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
12865
+
12394
12866
  /**
12395
12867
  * Primary language ISO 639-1 code for the persona
12396
12868
  */
@@ -12430,9 +12902,13 @@ export namespace CustomerFlowGetByIDResponse {
12430
12902
  properties: { [key: string]: unknown };
12431
12903
 
12432
12904
  /**
12433
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
12434
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
12435
- * for several seconds.
12905
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
12906
+ * waited once the agent stopped talking, and measured across production
12907
+ * simulations it moved the reply gap by less than the noise floor, because model
12908
+ * and speech latency dominate it. Every persona now uses one voice-activity
12909
+ * profile. Use `interruption` for a caller who talks over the agent. Still
12910
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
12911
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
12436
12912
  */
12437
12913
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
12438
12914
 
@@ -12843,6 +13319,16 @@ export namespace CustomerFlowGetByIDResponse {
12843
13319
  */
12844
13320
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
12845
13321
 
13322
+ /**
13323
+ * How much the persona talks over the agent while it is still speaking. OFF waits
13324
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
13325
+ * taking the floor, which tests whether the agent wrongly stops for them.
13326
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
13327
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
13328
+ * at identical moments.
13329
+ */
13330
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
13331
+
12846
13332
  /**
12847
13333
  * Primary language ISO 639-1 code for the persona
12848
13334
  */
@@ -12882,9 +13368,13 @@ export namespace CustomerFlowGetByIDResponse {
12882
13368
  properties: { [key: string]: unknown };
12883
13369
 
12884
13370
  /**
12885
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
12886
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
12887
- * for several seconds.
13371
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
13372
+ * waited once the agent stopped talking, and measured across production
13373
+ * simulations it moved the reply gap by less than the noise floor, because model
13374
+ * and speech latency dominate it. Every persona now uses one voice-activity
13375
+ * profile. Use `interruption` for a caller who talks over the agent. Still
13376
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
13377
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
12888
13378
  */
12889
13379
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
12890
13380
 
@@ -13073,6 +13563,16 @@ export namespace CustomerFlowGetByIDResponse {
13073
13563
  */
13074
13564
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
13075
13565
 
13566
+ /**
13567
+ * How much the persona talks over the agent while it is still speaking. OFF waits
13568
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
13569
+ * taking the floor, which tests whether the agent wrongly stops for them.
13570
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
13571
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
13572
+ * at identical moments.
13573
+ */
13574
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
13575
+
13076
13576
  /**
13077
13577
  * Primary language ISO 639-1 code for the persona
13078
13578
  */
@@ -13112,9 +13612,13 @@ export namespace CustomerFlowGetByIDResponse {
13112
13612
  properties: { [key: string]: unknown };
13113
13613
 
13114
13614
  /**
13115
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
13116
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
13117
- * for several seconds.
13615
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
13616
+ * waited once the agent stopped talking, and measured across production
13617
+ * simulations it moved the reply gap by less than the noise floor, because model
13618
+ * and speech latency dominate it. Every persona now uses one voice-activity
13619
+ * profile. Use `interruption` for a caller who talks over the agent. Still
13620
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
13621
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
13118
13622
  */
13119
13623
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
13120
13624
 
@@ -13412,6 +13916,16 @@ export namespace CustomerFlowGetByIDResponse {
13412
13916
  */
13413
13917
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
13414
13918
 
13919
+ /**
13920
+ * How much the persona talks over the agent while it is still speaking. OFF waits
13921
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
13922
+ * taking the floor, which tests whether the agent wrongly stops for them.
13923
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
13924
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
13925
+ * at identical moments.
13926
+ */
13927
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
13928
+
13415
13929
  /**
13416
13930
  * Primary language ISO 639-1 code for the persona
13417
13931
  */
@@ -13451,9 +13965,13 @@ export namespace CustomerFlowGetByIDResponse {
13451
13965
  properties: { [key: string]: unknown };
13452
13966
 
13453
13967
  /**
13454
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
13455
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
13456
- * for several seconds.
13968
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
13969
+ * waited once the agent stopped talking, and measured across production
13970
+ * simulations it moved the reply gap by less than the noise floor, because model
13971
+ * and speech latency dominate it. Every persona now uses one voice-activity
13972
+ * profile. Use `interruption` for a caller who talks over the agent. Still
13973
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
13974
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
13457
13975
  */
13458
13976
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
13459
13977
 
@@ -13642,6 +14160,16 @@ export namespace CustomerFlowGetByIDResponse {
13642
14160
  */
13643
14161
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
13644
14162
 
14163
+ /**
14164
+ * How much the persona talks over the agent while it is still speaking. OFF waits
14165
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
14166
+ * taking the floor, which tests whether the agent wrongly stops for them.
14167
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
14168
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
14169
+ * at identical moments.
14170
+ */
14171
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
14172
+
13645
14173
  /**
13646
14174
  * Primary language ISO 639-1 code for the persona
13647
14175
  */
@@ -13681,9 +14209,13 @@ export namespace CustomerFlowGetByIDResponse {
13681
14209
  properties: { [key: string]: unknown };
13682
14210
 
13683
14211
  /**
13684
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
13685
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
13686
- * for several seconds.
14212
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
14213
+ * waited once the agent stopped talking, and measured across production
14214
+ * simulations it moved the reply gap by less than the noise floor, because model
14215
+ * and speech latency dominate it. Every persona now uses one voice-activity
14216
+ * profile. Use `interruption` for a caller who talks over the agent. Still
14217
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
14218
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
13687
14219
  */
13688
14220
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
13689
14221
 
@@ -14059,6 +14591,16 @@ export namespace CustomerFlowGetByIDResponse {
14059
14591
  */
14060
14592
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
14061
14593
 
14594
+ /**
14595
+ * How much the persona talks over the agent while it is still speaking. OFF waits
14596
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
14597
+ * taking the floor, which tests whether the agent wrongly stops for them.
14598
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
14599
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
14600
+ * at identical moments.
14601
+ */
14602
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
14603
+
14062
14604
  /**
14063
14605
  * Primary language ISO 639-1 code for the persona
14064
14606
  */
@@ -14098,9 +14640,13 @@ export namespace CustomerFlowGetByIDResponse {
14098
14640
  properties: { [key: string]: unknown };
14099
14641
 
14100
14642
  /**
14101
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
14102
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
14103
- * for several seconds.
14643
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
14644
+ * waited once the agent stopped talking, and measured across production
14645
+ * simulations it moved the reply gap by less than the noise floor, because model
14646
+ * and speech latency dominate it. Every persona now uses one voice-activity
14647
+ * profile. Use `interruption` for a caller who talks over the agent. Still
14648
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
14649
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
14104
14650
  */
14105
14651
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
14106
14652
 
@@ -14388,6 +14934,16 @@ export namespace CustomerFlowGetByIDResponse {
14388
14934
  */
14389
14935
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
14390
14936
 
14937
+ /**
14938
+ * How much the persona talks over the agent while it is still speaking. OFF waits
14939
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
14940
+ * taking the floor, which tests whether the agent wrongly stops for them.
14941
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
14942
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
14943
+ * at identical moments.
14944
+ */
14945
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
14946
+
14391
14947
  /**
14392
14948
  * Primary language ISO 639-1 code for the persona
14393
14949
  */
@@ -14427,9 +14983,13 @@ export namespace CustomerFlowGetByIDResponse {
14427
14983
  properties: { [key: string]: unknown };
14428
14984
 
14429
14985
  /**
14430
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
14431
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
14432
- * for several seconds.
14986
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
14987
+ * waited once the agent stopped talking, and measured across production
14988
+ * simulations it moved the reply gap by less than the noise floor, because model
14989
+ * and speech latency dominate it. Every persona now uses one voice-activity
14990
+ * profile. Use `interruption` for a caller who talks over the agent. Still
14991
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
14992
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
14433
14993
  */
14434
14994
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
14435
14995
 
@@ -14754,6 +15314,16 @@ export namespace CustomerFlowReplaceGraphResponse {
14754
15314
  */
14755
15315
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
14756
15316
 
15317
+ /**
15318
+ * How much the persona talks over the agent while it is still speaking. OFF waits
15319
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
15320
+ * taking the floor, which tests whether the agent wrongly stops for them.
15321
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
15322
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
15323
+ * at identical moments.
15324
+ */
15325
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
15326
+
14757
15327
  /**
14758
15328
  * Primary language ISO 639-1 code for the persona
14759
15329
  */
@@ -14793,9 +15363,13 @@ export namespace CustomerFlowReplaceGraphResponse {
14793
15363
  properties: { [key: string]: unknown };
14794
15364
 
14795
15365
  /**
14796
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
14797
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
14798
- * for several seconds.
15366
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
15367
+ * waited once the agent stopped talking, and measured across production
15368
+ * simulations it moved the reply gap by less than the noise floor, because model
15369
+ * and speech latency dominate it. Every persona now uses one voice-activity
15370
+ * profile. Use `interruption` for a caller who talks over the agent. Still
15371
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
15372
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
14799
15373
  */
14800
15374
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
14801
15375
 
@@ -15093,6 +15667,16 @@ export namespace CustomerFlowReplaceGraphResponse {
15093
15667
  */
15094
15668
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
15095
15669
 
15670
+ /**
15671
+ * How much the persona talks over the agent while it is still speaking. OFF waits
15672
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
15673
+ * taking the floor, which tests whether the agent wrongly stops for them.
15674
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
15675
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
15676
+ * at identical moments.
15677
+ */
15678
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
15679
+
15096
15680
  /**
15097
15681
  * Primary language ISO 639-1 code for the persona
15098
15682
  */
@@ -15132,9 +15716,13 @@ export namespace CustomerFlowReplaceGraphResponse {
15132
15716
  properties: { [key: string]: unknown };
15133
15717
 
15134
15718
  /**
15135
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
15136
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
15137
- * for several seconds.
15719
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
15720
+ * waited once the agent stopped talking, and measured across production
15721
+ * simulations it moved the reply gap by less than the noise floor, because model
15722
+ * and speech latency dominate it. Every persona now uses one voice-activity
15723
+ * profile. Use `interruption` for a caller who talks over the agent. Still
15724
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
15725
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
15138
15726
  */
15139
15727
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
15140
15728
 
@@ -15323,6 +15911,16 @@ export namespace CustomerFlowReplaceGraphResponse {
15323
15911
  */
15324
15912
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
15325
15913
 
15914
+ /**
15915
+ * How much the persona talks over the agent while it is still speaking. OFF waits
15916
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
15917
+ * taking the floor, which tests whether the agent wrongly stops for them.
15918
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
15919
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
15920
+ * at identical moments.
15921
+ */
15922
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
15923
+
15326
15924
  /**
15327
15925
  * Primary language ISO 639-1 code for the persona
15328
15926
  */
@@ -15362,9 +15960,13 @@ export namespace CustomerFlowReplaceGraphResponse {
15362
15960
  properties: { [key: string]: unknown };
15363
15961
 
15364
15962
  /**
15365
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
15366
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
15367
- * for several seconds.
15963
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
15964
+ * waited once the agent stopped talking, and measured across production
15965
+ * simulations it moved the reply gap by less than the noise floor, because model
15966
+ * and speech latency dominate it. Every persona now uses one voice-activity
15967
+ * profile. Use `interruption` for a caller who talks over the agent. Still
15968
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
15969
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
15368
15970
  */
15369
15971
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
15370
15972
 
@@ -15652,6 +16254,16 @@ export namespace CustomerFlowReplaceGraphResponse {
15652
16254
  */
15653
16255
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
15654
16256
 
16257
+ /**
16258
+ * How much the persona talks over the agent while it is still speaking. OFF waits
16259
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
16260
+ * taking the floor, which tests whether the agent wrongly stops for them.
16261
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
16262
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
16263
+ * at identical moments.
16264
+ */
16265
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
16266
+
15655
16267
  /**
15656
16268
  * Primary language ISO 639-1 code for the persona
15657
16269
  */
@@ -15691,9 +16303,13 @@ export namespace CustomerFlowReplaceGraphResponse {
15691
16303
  properties: { [key: string]: unknown };
15692
16304
 
15693
16305
  /**
15694
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
15695
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
15696
- * for several seconds.
16306
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
16307
+ * waited once the agent stopped talking, and measured across production
16308
+ * simulations it moved the reply gap by less than the noise floor, because model
16309
+ * and speech latency dominate it. Every persona now uses one voice-activity
16310
+ * profile. Use `interruption` for a caller who talks over the agent. Still
16311
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
16312
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
15697
16313
  */
15698
16314
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
15699
16315
 
@@ -16001,6 +16617,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16001
16617
  */
16002
16618
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
16003
16619
 
16620
+ /**
16621
+ * How much the persona talks over the agent while it is still speaking. OFF waits
16622
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
16623
+ * taking the floor, which tests whether the agent wrongly stops for them.
16624
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
16625
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
16626
+ * at identical moments.
16627
+ */
16628
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
16629
+
16004
16630
  /**
16005
16631
  * Primary language ISO 639-1 code for the persona
16006
16632
  */
@@ -16040,9 +16666,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16040
16666
  properties: { [key: string]: unknown };
16041
16667
 
16042
16668
  /**
16043
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
16044
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
16045
- * for several seconds.
16669
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
16670
+ * waited once the agent stopped talking, and measured across production
16671
+ * simulations it moved the reply gap by less than the noise floor, because model
16672
+ * and speech latency dominate it. Every persona now uses one voice-activity
16673
+ * profile. Use `interruption` for a caller who talks over the agent. Still
16674
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
16675
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
16046
16676
  */
16047
16677
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
16048
16678
 
@@ -16340,6 +16970,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16340
16970
  */
16341
16971
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
16342
16972
 
16973
+ /**
16974
+ * How much the persona talks over the agent while it is still speaking. OFF waits
16975
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
16976
+ * taking the floor, which tests whether the agent wrongly stops for them.
16977
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
16978
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
16979
+ * at identical moments.
16980
+ */
16981
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
16982
+
16343
16983
  /**
16344
16984
  * Primary language ISO 639-1 code for the persona
16345
16985
  */
@@ -16379,9 +17019,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16379
17019
  properties: { [key: string]: unknown };
16380
17020
 
16381
17021
  /**
16382
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
16383
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
16384
- * for several seconds.
17022
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
17023
+ * waited once the agent stopped talking, and measured across production
17024
+ * simulations it moved the reply gap by less than the noise floor, because model
17025
+ * and speech latency dominate it. Every persona now uses one voice-activity
17026
+ * profile. Use `interruption` for a caller who talks over the agent. Still
17027
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
17028
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
16385
17029
  */
16386
17030
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
16387
17031
 
@@ -16570,6 +17214,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16570
17214
  */
16571
17215
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
16572
17216
 
17217
+ /**
17218
+ * How much the persona talks over the agent while it is still speaking. OFF waits
17219
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
17220
+ * taking the floor, which tests whether the agent wrongly stops for them.
17221
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
17222
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
17223
+ * at identical moments.
17224
+ */
17225
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
17226
+
16573
17227
  /**
16574
17228
  * Primary language ISO 639-1 code for the persona
16575
17229
  */
@@ -16609,9 +17263,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16609
17263
  properties: { [key: string]: unknown };
16610
17264
 
16611
17265
  /**
16612
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
16613
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
16614
- * for several seconds.
17266
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
17267
+ * waited once the agent stopped talking, and measured across production
17268
+ * simulations it moved the reply gap by less than the noise floor, because model
17269
+ * and speech latency dominate it. Every persona now uses one voice-activity
17270
+ * profile. Use `interruption` for a caller who talks over the agent. Still
17271
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
17272
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
16615
17273
  */
16616
17274
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
16617
17275
 
@@ -16899,6 +17557,16 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16899
17557
  */
16900
17558
  intentClarity: 'CLEAR' | 'INDIRECT' | 'VAGUE';
16901
17559
 
17560
+ /**
17561
+ * How much the persona talks over the agent while it is still speaking. OFF waits
17562
+ * its turn. BACKCHANNEL makes listening noises ("mm-hm") over the agent without
17563
+ * taking the floor, which tests whether the agent wrongly stops for them.
17564
+ * OCCASIONAL adds cutting in on some long agent turns, HEAVY on most of them.
17565
+ * Timing is randomised per turn, so two runs of the same persona do not interrupt
17566
+ * at identical moments.
17567
+ */
17568
+ interruption: 'OFF' | 'BACKCHANNEL' | 'OCCASIONAL' | 'HEAVY';
17569
+
16902
17570
  /**
16903
17571
  * Primary language ISO 639-1 code for the persona
16904
17572
  */
@@ -16938,9 +17606,13 @@ export namespace CustomerFlowUpdateHappyPathResponse {
16938
17606
  properties: { [key: string]: unknown };
16939
17607
 
16940
17608
  /**
16941
- * Controls how quickly the persona responds to pauses in conversation (QUICK,
16942
- * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
16943
- * for several seconds.
17609
+ * Deprecated and inert: it no longer affects the call. It set how long the persona
17610
+ * waited once the agent stopped talking, and measured across production
17611
+ * simulations it moved the reply gap by less than the noise floor, because model
17612
+ * and speech latency dominate it. Every persona now uses one voice-activity
17613
+ * profile. Use `interruption` for a caller who talks over the agent. Still
17614
+ * accepted and stored so existing clients keep working. BARGE_IN is stored as
17615
+ * `responseTiming: QUICK` with `interruption: OCCASIONAL`.
16944
17616
  */
16945
17617
  responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
16946
17618