@open-mercato/core 0.10.1-develop.7716.1.cefe7975df → 0.10.1-develop.7721.1.b5c4a00a68

package/dist/modules/staff/frontend/[orgSlug]/portal/support/page.js

@@ -0,0 +1,190 @@
+"use client";
+import { jsx, jsxs } from "react/jsx-runtime";
+import * as React from "react";
+import Link from "next/link";
+import { Plus } from "lucide-react";
+import { replaceWithPageReload } from "@open-mercato/shared/lib/navigation/pageReload";
+import { useLocale, useT } from "@open-mercato/shared/lib/i18n/context";
+import { getTelemetryRuntime } from "@open-mercato/shared/lib/telemetry/runtime";
+import { Button } from "@open-mercato/ui/primitives/button";
+import { Spinner } from "@open-mercato/ui/primitives/spinner";
+import { StatusBadge } from "@open-mercato/ui/primitives/status-badge";
+import { EmptyState } from "@open-mercato/ui/primitives/empty-state";
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@open-mercato/ui/primitives/select";
+import { ErrorMessage } from "@open-mercato/ui/backend/detail";
+import { apiCall } from "@open-mercato/ui/backend/utils/apiCall";
+import { usePortalContext } from "@open-mercato/ui/portal/PortalContext";
+import { PortalPageHeader } from "@open-mercato/ui/portal/components/PortalPageHeader";
+import { PortalCard } from "@open-mercato/ui/portal/components/PortalCard";
+import { usePortalAppEvent } from "@open-mercato/ui/portal/hooks/usePortalAppEvent";
+import {
+  PORTAL_SUPPORT_STATUS_VARIANTS,
+  PORTAL_SUPPORT_UPDATED_EVENT,
+  formatPortalDate,
+  isPortalSupportAccountNotLinked,
+  portalSupportStatusLabel
+} from "@open-mercato/core/modules/staff/lib/support-ui/portalSupport";
+import { PortalSupportNotLinked } from "@open-mercato/core/modules/staff/lib/support-ui/PortalSupportNotLinked";
+const PAGE_SIZE = 20;
+const ALL_STATUSES = "all";
+function PortalSupportTicketsPage({ params }) {
+  const t = useT();
+  const locale = useLocale();
+  const { auth } = usePortalContext();
+  const { user, loading } = auth;
+  const [tickets, setTickets] = React.useState([]);
+  const [options, setOptions] = React.useState(null);
+  const [status, setStatus] = React.useState(ALL_STATUSES);
+  const [page, setPage] = React.useState(1);
+  const [totalPages, setTotalPages] = React.useState(1);
+  const [isLoading, setIsLoading] = React.useState(true);
+  const [error, setError] = React.useState(null);
+  const [notLinked, setNotLinked] = React.useState(false);
+  React.useEffect(() => {
+    if (!loading && !user) replaceWithPageReload(`/${params.orgSlug}/portal/login`);
+  }, [loading, user, params.orgSlug]);
+  const loadSeqRef = React.useRef(0);
+  const load = React.useCallback(async (options2 = {}) => {
+    if (!user) return;
+    const requestSeq = loadSeqRef.current + 1;
+    loadSeqRef.current = requestSeq;
+    const isStale = () => requestSeq !== loadSeqRef.current;
+    if (!options2.silent) setIsLoading(true);
+    setError(null);
+    try {
+      const statusQuery = status === ALL_STATUSES ? "" : `&status=${encodeURIComponent(status)}`;
+      const [list, opts] = await Promise.all([
+        apiCall(`/api/staff/portal/support-tickets?page=${page}&pageSize=${PAGE_SIZE}${statusQuery}`, {
+          credentials: "include"
+        }),
+        apiCall("/api/staff/portal/support-tickets/options", { credentials: "include" })
+      ]);
+      if (isStale()) return;
+      if (isPortalSupportAccountNotLinked(list)) {
+        setNotLinked(true);
+        setTickets([]);
+        setOptions(null);
+        return;
+      }
+      setNotLinked(false);
+      if (!list.ok) {
+        setError(t("staff.portal.support.loadFailed", "Could not load your support tickets."));
+        if (!options2.silent) setTickets([]);
+        return;
+      }
+      setTickets(list.result?.items ?? []);
+      setTotalPages(Math.max(1, list.result?.totalPages ?? 1));
+      setOptions(opts.ok ? opts.result : null);
+    } catch (err) {
+      if (isStale()) return;
+      getTelemetryRuntime()?.reportError(err, { module: "staff", code: "staff.portal_support_list_failed" });
+      setError(t("staff.portal.support.loadFailed", "Could not load your support tickets."));
+      if (!options2.silent) setTickets([]);
+    } finally {
+      if (!isStale()) setIsLoading(false);
+    }
+  }, [user, page, status, t]);
+  React.useEffect(() => {
+    void load();
+  }, [load]);
+  usePortalAppEvent(PORTAL_SUPPORT_UPDATED_EVENT, () => {
+    void load({ silent: true });
+  }, [load]);
+  if (loading) {
+    return /* @__PURE__ */ jsx("div", { className: "flex items-center justify-center py-20", children: /* @__PURE__ */ jsx(Spinner, {}) });
+  }
+  if (!user) return null;
+  const canCreate = options?.canCreate === true;
+  const noCategories = options !== null && (options.categories ?? []).length === 0;
+  const newTicketHref = `/${params.orgSlug}/portal/support/new`;
+  return /* @__PURE__ */ jsxs("div", { className: "space-y-6", children: [
+    /* @__PURE__ */ jsx(
+      PortalPageHeader,
+      {
+        title: t("staff.portal.support.title", "Support"),
+        description: t("staff.portal.support.description", "Ask for help and follow the progress of your requests."),
+        action: canCreate && !notLinked ? /* @__PURE__ */ jsx(Button, { asChild: true, children: /* @__PURE__ */ jsxs(Link, { href: newTicketHref, children: [
+          /* @__PURE__ */ jsx(Plus, { className: "mr-2 h-4 w-4" }),
+          t("staff.portal.support.newTicket", "New ticket")
+        ] }) }) : void 0
+      }
+    ),
+    notLinked ? /* @__PURE__ */ jsx(PortalSupportNotLinked, {}) : null,
+    notLinked ? null : /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-center gap-3", children: [
+      /* @__PURE__ */ jsx("span", { className: "text-sm text-muted-foreground", children: t("staff.portal.support.filter.status", "Status") }),
+      /* @__PURE__ */ jsxs(
+        Select,
+        {
+          value: status,
+          onValueChange: (value) => {
+            setStatus(value);
+            setPage(1);
+          },
+          children: [
+            /* @__PURE__ */ jsx(SelectTrigger, { className: "w-48", "aria-label": t("staff.portal.support.filter.status", "Status"), children: /* @__PURE__ */ jsx(SelectValue, {}) }),
+            /* @__PURE__ */ jsxs(SelectContent, { children: [
+              /* @__PURE__ */ jsx(SelectItem, { value: ALL_STATUSES, children: t("staff.portal.support.filter.all", "All statuses") }),
+              ["received", "in_progress", "resolved"].map((value) => /* @__PURE__ */ jsx(SelectItem, { value, children: portalSupportStatusLabel(t, value) }, value))
+            ] })
+          ]
+        }
+      )
+    ] }),
+    error ? /* @__PURE__ */ jsx(
+      ErrorMessage,
+      {
+        label: error,
+        action: /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", size: "sm", onClick: () => void load(), children: t("staff.portal.support.retry", "Try again") })
+      }
+    ) : null,
+    notLinked ? null : isLoading ? /* @__PURE__ */ jsx("div", { className: "flex items-center justify-center py-16", children: /* @__PURE__ */ jsx(Spinner, {}) }) : tickets.length === 0 ? /* @__PURE__ */ jsx(
+      EmptyState,
+      {
+        variant: "subtle",
+        size: "lg",
+        title: noCategories ? t("staff.portal.support.unavailableTitle", "Support requests are not available yet") : t("staff.portal.support.emptyTitle", "No support tickets yet"),
+        description: noCategories ? t("staff.portal.support.unavailableDescription", "Please contact us directly until support requests are enabled.") : t("staff.portal.support.emptyDescription", "When you file a ticket, you can follow it here."),
+        actions: canCreate ? /* @__PURE__ */ jsx(Button, { asChild: true, children: /* @__PURE__ */ jsx(Link, { href: newTicketHref, children: t("staff.portal.support.newTicket", "New ticket") }) }) : void 0
+      }
+    ) : /* @__PURE__ */ jsx("div", { className: "space-y-3", children: tickets.map((ticket) => /* @__PURE__ */ jsx(PortalCard, { children: /* @__PURE__ */ jsxs("div", { className: "flex flex-wrap items-start justify-between gap-4", children: [
+      /* @__PURE__ */ jsxs("div", { className: "min-w-0 space-y-1", children: [
+        /* @__PURE__ */ jsx(
+          Link,
+          {
+            href: `/${params.orgSlug}/portal/support/${ticket.id}`,
+            className: "text-base font-medium text-foreground hover:underline",
+            children: ticket.subject
+          }
+        ),
+        /* @__PURE__ */ jsxs("p", { className: "text-sm text-muted-foreground", children: [
+          ticket.supportReference,
+          " \xB7 ",
+          ticket.category.label
+        ] })
+      ] }),
+      /* @__PURE__ */ jsxs("div", { className: "flex flex-col items-end gap-1", children: [
+        /* @__PURE__ */ jsx(StatusBadge, { variant: PORTAL_SUPPORT_STATUS_VARIANTS[ticket.portalStatus] ?? "neutral", dot: true, children: portalSupportStatusLabel(t, ticket.portalStatus) }),
+        /* @__PURE__ */ jsx("span", { className: "text-xs text-muted-foreground", children: t("staff.portal.support.lastActivityAt", "Last activity: {date}", {
+          date: formatPortalDate(ticket.lastActivityAt, locale)
+        }) })
+      ] })
+    ] }) }, ticket.id)) }),
+    totalPages > 1 ? /* @__PURE__ */ jsxs("div", { className: "flex items-center justify-between gap-3", children: [
+      /* @__PURE__ */ jsx(Button, { variant: "outline", disabled: page <= 1, onClick: () => setPage((current) => Math.max(1, current - 1)), children: t("staff.portal.support.previous", "Previous") }),
+      /* @__PURE__ */ jsx("span", { className: "text-sm text-muted-foreground", children: t("staff.portal.support.pageIndicator", "Page {page} / {total}", { page, total: totalPages }) }),
+      /* @__PURE__ */ jsx(
+        Button,
+        {
+          variant: "outline",
+          disabled: page >= totalPages,
+          onClick: () => setPage((current) => Math.min(totalPages, current + 1)),
+          children: t("staff.portal.support.next", "Next")
+        }
+      )
+    ] }) : null
+  ] });
+}
+export {
+  PortalSupportTicketsPage as default
+};
+//# sourceMappingURL=page.js.map

package/dist/modules/staff/frontend/[orgSlug]/portal/support/page.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../../../src/modules/staff/frontend/%5BorgSlug%5D/portal/support/page.tsx"],
+  "sourcesContent": ["\"use client\"\n\nimport * as React from 'react'\nimport Link from 'next/link'\nimport { Plus } from 'lucide-react'\nimport { replaceWithPageReload } from '@open-mercato/shared/lib/navigation/pageReload'\nimport { useLocale, useT } from '@open-mercato/shared/lib/i18n/context'\nimport { getTelemetryRuntime } from '@open-mercato/shared/lib/telemetry/runtime'\nimport { Button } from '@open-mercato/ui/primitives/button'\nimport { Spinner } from '@open-mercato/ui/primitives/spinner'\nimport { StatusBadge } from '@open-mercato/ui/primitives/status-badge'\nimport { EmptyState } from '@open-mercato/ui/primitives/empty-state'\nimport { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from '@open-mercato/ui/primitives/select'\nimport { ErrorMessage } from '@open-mercato/ui/backend/detail'\nimport { apiCall } from '@open-mercato/ui/backend/utils/apiCall'\nimport { usePortalContext } from '@open-mercato/ui/portal/PortalContext'\nimport { PortalPageHeader } from '@open-mercato/ui/portal/components/PortalPageHeader'\nimport { PortalCard } from '@open-mercato/ui/portal/components/PortalCard'\nimport { usePortalAppEvent } from '@open-mercato/ui/portal/hooks/usePortalAppEvent'\nimport {\n  PORTAL_SUPPORT_STATUS_VARIANTS,\n  PORTAL_SUPPORT_UPDATED_EVENT,\n  formatPortalDate,\n  isPortalSupportAccountNotLinked,\n  portalSupportStatusLabel,\n  type PortalSupportOptions,\n  type PortalSupportStatus,\n  type PortalSupportTicketList,\n  type PortalSupportTicketListItem,\n} from '@open-mercato/core/modules/staff/lib/support-ui/portalSupport'\nimport { PortalSupportNotLinked } from '@open-mercato/core/modules/staff/lib/support-ui/PortalSupportNotLinked'\n\ntype Props = { params: { orgSlug: string } }\n\nconst PAGE_SIZE = 20\nconst ALL_STATUSES = 'all'\n\nexport default function PortalSupportTicketsPage({ params }: Props) {\n  const t = useT()\n  const locale = useLocale()\n  const { auth } = usePortalContext()\n  const { user, loading } = auth\n\n  const [tickets, setTickets] = React.useState<PortalSupportTicketListItem[]>([])\n  const [options, setOptions] = React.useState<PortalSupportOptions | null>(null)\n  const [status, setStatus] = React.useState<string>(ALL_STATUSES)\n  const [page, setPage] = React.useState(1)\n  const [totalPages, setTotalPages] = React.useState(1)\n  const [isLoading, setIsLoading] = React.useState(true)\n  const [error, setError] = React.useState<string | null>(null)\n  const [notLinked, setNotLinked] = React.useState(false)\n\n  React.useEffect(() => {\n    if (!loading && !user) replaceWithPageReload(`/${params.orgSlug}/portal/login`)\n  }, [loading, user, params.orgSlug])\n\n  const loadSeqRef = React.useRef(0)\n\n  const load = React.useCallback(async (options: { silent?: boolean } = {}) => {\n    if (!user) return\n    const requestSeq = loadSeqRef.current + 1\n    loadSeqRef.current = requestSeq\n    const isStale = () => requestSeq !== loadSeqRef.current\n    if (!options.silent) setIsLoading(true)\n    setError(null)\n    try {\n      const statusQuery = status === ALL_STATUSES ? '' : `&status=${encodeURIComponent(status)}`\n      const [list, opts] = await Promise.all([\n        apiCall<PortalSupportTicketList>(`/api/staff/portal/support-tickets?page=${page}&pageSize=${PAGE_SIZE}${statusQuery}`, {\n          credentials: 'include',\n        }),\n        apiCall<PortalSupportOptions>('/api/staff/portal/support-tickets/options', { credentials: 'include' }),\n      ])\n      if (isStale()) return\n      if (isPortalSupportAccountNotLinked(list)) {\n        setNotLinked(true)\n        setTickets([])\n        setOptions(null)\n        return\n      }\n      setNotLinked(false)\n      if (!list.ok) {\n        setError(t('staff.portal.support.loadFailed', 'Could not load your support tickets.'))\n        if (!options.silent) setTickets([])\n        return\n      }\n      setTickets(list.result?.items ?? [])\n      setTotalPages(Math.max(1, list.result?.totalPages ?? 1))\n      setOptions(opts.ok ? opts.result : null)\n    } catch (err) {\n      if (isStale()) return\n      getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_list_failed' })\n      setError(t('staff.portal.support.loadFailed', 'Could not load your support tickets.'))\n      if (!options.silent) setTickets([])\n    } finally {\n      if (!isStale()) setIsLoading(false)\n    }\n  }, [user, page, status, t])\n\n  React.useEffect(() => {\n    void load()\n  }, [load])\n\n  usePortalAppEvent(PORTAL_SUPPORT_UPDATED_EVENT, () => {\n    void load({ silent: true })\n  }, [load])\n\n  if (loading) {\n    return (\n      <div className=\"flex items-center justify-center py-20\">\n        <Spinner />\n      </div>\n    )\n  }\n  if (!user) return null\n\n  const canCreate = options?.canCreate === true\n  const noCategories = options !== null && (options.categories ?? []).length === 0\n  const newTicketHref = `/${params.orgSlug}/portal/support/new`\n\n  return (\n    <div className=\"space-y-6\">\n      <PortalPageHeader\n        title={t('staff.portal.support.title', 'Support')}\n        description={t('staff.portal.support.description', 'Ask for help and follow the progress of your requests.')}\n        action={\n          canCreate && !notLinked ? (\n            <Button asChild>\n              <Link href={newTicketHref}>\n                <Plus className=\"mr-2 h-4 w-4\" />\n                {t('staff.portal.support.newTicket', 'New ticket')}\n              </Link>\n            </Button>\n          ) : undefined\n        }\n      />\n\n      {notLinked ? <PortalSupportNotLinked /> : null}\n\n      {notLinked ? null : (\n        <div className=\"flex flex-wrap items-center gap-3\">\n          <span className=\"text-sm text-muted-foreground\">{t('staff.portal.support.filter.status', 'Status')}</span>\n          <Select\n            value={status}\n            onValueChange={(value) => {\n              setStatus(value)\n              setPage(1)\n            }}\n          >\n            <SelectTrigger className=\"w-48\" aria-label={t('staff.portal.support.filter.status', 'Status')}>\n              <SelectValue />\n            </SelectTrigger>\n            <SelectContent>\n              <SelectItem value={ALL_STATUSES}>{t('staff.portal.support.filter.all', 'All statuses')}</SelectItem>\n              {(['received', 'in_progress', 'resolved'] as PortalSupportStatus[]).map((value) => (\n                <SelectItem key={value} value={value}>\n                  {portalSupportStatusLabel(t, value)}\n                </SelectItem>\n              ))}\n            </SelectContent>\n          </Select>\n        </div>\n      )}\n\n      {error ? (\n        <ErrorMessage\n          label={error}\n          action={\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => void load()}>\n              {t('staff.portal.support.retry', 'Try again')}\n            </Button>\n          }\n        />\n      ) : null}\n\n      {notLinked ? null : isLoading ? (\n        <div className=\"flex items-center justify-center py-16\">\n          <Spinner />\n        </div>\n      ) : tickets.length === 0 ? (\n        <EmptyState\n          variant=\"subtle\"\n          size=\"lg\"\n          title={\n            noCategories\n              ? t('staff.portal.support.unavailableTitle', 'Support requests are not available yet')\n              : t('staff.portal.support.emptyTitle', 'No support tickets yet')\n          }\n          description={\n            noCategories\n              ? t('staff.portal.support.unavailableDescription', 'Please contact us directly until support requests are enabled.')\n              : t('staff.portal.support.emptyDescription', 'When you file a ticket, you can follow it here.')\n          }\n          actions={\n            canCreate ? (\n              <Button asChild>\n                <Link href={newTicketHref}>{t('staff.portal.support.newTicket', 'New ticket')}</Link>\n              </Button>\n            ) : undefined\n          }\n        />\n      ) : (\n        <div className=\"space-y-3\">\n          {tickets.map((ticket) => (\n            <PortalCard key={ticket.id}>\n              <div className=\"flex flex-wrap items-start justify-between gap-4\">\n                <div className=\"min-w-0 space-y-1\">\n                  <Link\n                    href={`/${params.orgSlug}/portal/support/${ticket.id}`}\n                    className=\"text-base font-medium text-foreground hover:underline\"\n                  >\n                    {ticket.subject}\n                  </Link>\n                  <p className=\"text-sm text-muted-foreground\">\n                    {ticket.supportReference} \u00B7 {ticket.category.label}\n                  </p>\n                </div>\n                <div className=\"flex flex-col items-end gap-1\">\n                  <StatusBadge variant={PORTAL_SUPPORT_STATUS_VARIANTS[ticket.portalStatus] ?? 'neutral'} dot>\n                    {portalSupportStatusLabel(t, ticket.portalStatus)}\n                  </StatusBadge>\n                  <span className=\"text-xs text-muted-foreground\">\n                    {t('staff.portal.support.lastActivityAt', 'Last activity: {date}', {\n                      date: formatPortalDate(ticket.lastActivityAt, locale),\n                    })}\n                  </span>\n                </div>\n              </div>\n            </PortalCard>\n          ))}\n        </div>\n      )}\n\n      {totalPages > 1 ? (\n        <div className=\"flex items-center justify-between gap-3\">\n          <Button variant=\"outline\" disabled={page <= 1} onClick={() => setPage((current) => Math.max(1, current - 1))}>\n            {t('staff.portal.support.previous', 'Previous')}\n          </Button>\n          <span className=\"text-sm text-muted-foreground\">\n            {t('staff.portal.support.pageIndicator', 'Page {page} / {total}', { page, total: totalPages })}\n          </span>\n          <Button\n            variant=\"outline\"\n            disabled={page >= totalPages}\n            onClick={() => setPage((current) => Math.min(totalPages, current + 1))}\n          >\n            {t('staff.portal.support.next', 'Next')}\n          </Button>\n        </div>\n      ) : null}\n    </div>\n  )\n}\n"],
+  "mappings": 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+  "names": ["options"]
+}

package/dist/modules/staff/frontend/[orgSlug]/portal/support/page.meta.js

@@ -0,0 +1,19 @@
+const metadata = {
+  requireCustomerAuth: true,
+  requireCustomerFeatures: ["portal.support_tickets.view"],
+  titleKey: "staff.portal.support.title",
+  title: "Support",
+  nav: {
+    label: "Support",
+    labelKey: "staff.portal.support.nav",
+    group: "main",
+    order: 45,
+    icon: "life-buoy"
+  }
+};
+var page_meta_default = metadata;
+export {
+  page_meta_default as default,
+  metadata
+};
+//# sourceMappingURL=page.meta.js.map

package/dist/modules/staff/frontend/[orgSlug]/portal/support/page.meta.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../../../src/modules/staff/frontend/%5BorgSlug%5D/portal/support/page.meta.ts"],
+  "sourcesContent": ["import type { PageMetadata } from '@open-mercato/shared/modules/registry'\n\nexport const metadata: PageMetadata = {\n  requireCustomerAuth: true,\n  requireCustomerFeatures: ['portal.support_tickets.view'],\n  titleKey: 'staff.portal.support.title',\n  title: 'Support',\n  nav: {\n    label: 'Support',\n    labelKey: 'staff.portal.support.nav',\n    group: 'main',\n    order: 45,\n    icon: 'life-buoy',\n  },\n}\n\nexport default metadata\n"],
+  "mappings": "AAEO,MAAM,WAAyB;AAAA,EACpC,qBAAqB;AAAA,EACrB,yBAAyB,CAAC,6BAA6B;AAAA,EACvD,UAAU;AAAA,EACV,OAAO;AAAA,EACP,KAAK;AAAA,IACH,OAAO;AAAA,IACP,UAAU;AAAA,IACV,OAAO;AAAA,IACP,OAAO;AAAA,IACP,MAAM;AAAA,EACR;AACF;AAEA,IAAO,oBAAQ;",
+  "names": []
+}

package/dist/modules/staff/index.js

@@ -5,7 +5,7 @@ const metadata = {
   description: "Teams, roles, and employee rosters.",
   author: "Open Mercato Team",
   license: "MIT",
-  requires: ["planner", "resources"],
+  requires: ["planner", "resources", "dictionaries"],
   ejectable: true
 };
 import { features } from "./acl.js";

package/dist/modules/staff/index.js.map

@@ -1,7 +1,7 @@
 {
   "version": 3,
   "sources": ["../../../src/modules/staff/index.ts"],
-  "sourcesContent": ["import type { ModuleInfo } from '@open-mercato/shared/modules/registry'\n\nexport const metadata: ModuleInfo = {\n  name: 'staff',\n  title: 'Employees',\n  version: '0.1.0',\n  description: 'Teams, roles, and employee rosters.',\n  author: 'Open Mercato Team',\n  license: 'MIT',\n  requires: ['planner', 'resources'],\n  ejectable: true,\n}\n\nexport { features } from './acl'\n"],
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+  "sourcesContent": ["import type { ModuleInfo } from '@open-mercato/shared/modules/registry'\n\nexport const metadata: ModuleInfo = {\n  name: 'staff',\n  title: 'Employees',\n  version: '0.1.0',\n  description: 'Teams, roles, and employee rosters.',\n  author: 'Open Mercato Team',\n  license: 'MIT',\n  requires: ['planner', 'resources', 'dictionaries'],\n  ejectable: true,\n}\n\nexport { features } from './acl'\n"],
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   "names": []
 }

package/dist/modules/staff/lib/crud.js

@@ -25,6 +25,7 @@ const staffTimeEntryCommandIds = {
 };
 const staffTimeEntryCrudEvents = buildCrudEvents("timesheets.time_entry");
 const staffTimeProjectCrudEvents = buildCrudEvents("timesheets.time_project");
+const staffTimeProjectCrudIndexer = { entityType: "staff:staff_time_project" };
 const staffTimeProjectMemberCrudEvents = buildCrudEvents("timesheets.time_project_member");
 const staffTimeTaskCrudEvents = buildCrudEvents("timesheets.time_task");
 const staffTimeTaskStatusCrudEvents = buildCrudEvents("timesheets.time_task_status");
@@ -43,6 +44,7 @@ export {
   staffTimeEntryCommandIds,
   staffTimeEntryCrudEvents,
   staffTimeProjectCrudEvents,
+  staffTimeProjectCrudIndexer,
   staffTimeProjectMemberCrudEvents,
   staffTimeReportCrudEvents,
   staffTimeTagCrudEvents,

package/dist/modules/staff/lib/crud.js.map

@@ -1,7 +1,7 @@
 {
   "version": 3,
   "sources": ["../../../../src/modules/staff/lib/crud.ts"],
-  "sourcesContent": ["import type { CrudEventsConfig } from '@open-mercato/shared/lib/crud/types'\nimport type {\n  StaffLeaveRequest,\n  StaffTeam,\n  StaffTeamMember,\n  StaffTeamMemberActivity,\n  StaffTeamMemberAddress,\n  StaffTeamMemberComment,\n  StaffTeamMemberJobHistory,\n  StaffTeamRole,\n  StaffTimeEntry,\n  StaffTimeProject,\n  StaffTimeProjectMember,\n  StaffTimeReport,\n  StaffTimeTag,\n  StaffTimeTask,\n  StaffTimeTaskComment,\n  StaffTimeTaskStatus,\n} from '../data/entities'\n\nfunction buildCrudEvents<TEntity>(entity: string): CrudEventsConfig<TEntity> {\n  return {\n    module: 'staff',\n    entity,\n    persistent: true,\n    buildPayload: (ctx) => ({\n      id: ctx.identifiers.id,\n      organizationId: ctx.identifiers.organizationId,\n      tenantId: ctx.identifiers.tenantId,\n    }),\n  }\n}\n\nexport const staffTeamCrudEvents = buildCrudEvents<StaffTeam>('team')\nexport const staffTeamRoleCrudEvents = buildCrudEvents<StaffTeamRole>('team_role')\nexport const staffTeamMemberCrudEvents = buildCrudEvents<StaffTeamMember>('team_member')\nexport const staffLeaveRequestCrudEvents = buildCrudEvents<StaffLeaveRequest>('leave_request')\nexport const staffTeamMemberAddressCrudEvents = buildCrudEvents<StaffTeamMemberAddress>('address')\nexport const staffTeamMemberCommentCrudEvents = buildCrudEvents<StaffTeamMemberComment>('comment')\nexport const staffTeamMemberActivityCrudEvents = buildCrudEvents<StaffTeamMemberActivity>('activity')\nexport const staffTeamMemberJobHistoryCrudEvents = buildCrudEvents<StaffTeamMemberJobHistory>('job_history')\n\n// Timesheets\n/**\n * Command ids the time-entries CRUD route registers. Exported so the route and the\n * custom write routes that drive the same commands share one string instead of\n * re-typing it (#4970). The CRUD cache resource tag no longer follows these ids \u2014\n * the route declares an `events` config, which the factory prefers; see\n * `lib/timesheets/timeEntryCacheInvalidation.ts`.\n */\nexport const staffTimeEntryCommandIds = {\n  create: 'staff.timesheets.time_entries.create',\n  update: 'staff.timesheets.time_entries.update',\n  delete: 'staff.timesheets.time_entries.delete',\n} as const\n\nexport const staffTimeEntryCrudEvents = buildCrudEvents<StaffTimeEntry>('timesheets.time_entry')\nexport const staffTimeProjectCrudEvents = buildCrudEvents<StaffTimeProject>('timesheets.time_project')\nexport const staffTimeProjectMemberCrudEvents = buildCrudEvents<StaffTimeProjectMember>('timesheets.time_project_member')\nexport const staffTimeTaskCrudEvents = buildCrudEvents<StaffTimeTask>('timesheets.time_task')\nexport const staffTimeTaskStatusCrudEvents = buildCrudEvents<StaffTimeTaskStatus>('timesheets.time_task_status')\nexport const staffTimeTaskCommentCrudEvents = buildCrudEvents<StaffTimeTaskComment>('timesheets.time_task_comment')\nexport const staffTimeTagCrudEvents = buildCrudEvents<StaffTimeTag>('timesheets.time_tag')\nexport const staffTimeReportCrudEvents = buildCrudEvents<StaffTimeReport>('timesheets.time_report')\n"],
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+  "sourcesContent": ["import type { CrudEventsConfig, CrudIndexerConfig } from '@open-mercato/shared/lib/crud/types'\nimport type {\n  StaffLeaveRequest,\n  StaffTeam,\n  StaffTeamMember,\n  StaffTeamMemberActivity,\n  StaffTeamMemberAddress,\n  StaffTeamMemberComment,\n  StaffTeamMemberJobHistory,\n  StaffTeamRole,\n  StaffTimeEntry,\n  StaffTimeProject,\n  StaffTimeProjectMember,\n  StaffTimeReport,\n  StaffTimeTag,\n  StaffTimeTask,\n  StaffTimeTaskComment,\n  StaffTimeTaskStatus,\n} from '../data/entities'\n\nfunction buildCrudEvents<TEntity>(entity: string): CrudEventsConfig<TEntity> {\n  return {\n    module: 'staff',\n    entity,\n    persistent: true,\n    buildPayload: (ctx) => ({\n      id: ctx.identifiers.id,\n      organizationId: ctx.identifiers.organizationId,\n      tenantId: ctx.identifiers.tenantId,\n    }),\n  }\n}\n\nexport const staffTeamCrudEvents = buildCrudEvents<StaffTeam>('team')\nexport const staffTeamRoleCrudEvents = buildCrudEvents<StaffTeamRole>('team_role')\nexport const staffTeamMemberCrudEvents = buildCrudEvents<StaffTeamMember>('team_member')\nexport const staffLeaveRequestCrudEvents = buildCrudEvents<StaffLeaveRequest>('leave_request')\nexport const staffTeamMemberAddressCrudEvents = buildCrudEvents<StaffTeamMemberAddress>('address')\nexport const staffTeamMemberCommentCrudEvents = buildCrudEvents<StaffTeamMemberComment>('comment')\nexport const staffTeamMemberActivityCrudEvents = buildCrudEvents<StaffTeamMemberActivity>('activity')\nexport const staffTeamMemberJobHistoryCrudEvents = buildCrudEvents<StaffTeamMemberJobHistory>('job_history')\n\n// Timesheets\n/**\n * Command ids the time-entries CRUD route registers. Exported so the route and the\n * custom write routes that drive the same commands share one string instead of\n * re-typing it (#4970). The CRUD cache resource tag no longer follows these ids \u2014\n * the route declares an `events` config, which the factory prefers; see\n * `lib/timesheets/timeEntryCacheInvalidation.ts`.\n */\nexport const staffTimeEntryCommandIds = {\n  create: 'staff.timesheets.time_entries.create',\n  update: 'staff.timesheets.time_entries.update',\n  delete: 'staff.timesheets.time_entries.delete',\n} as const\n\nexport const staffTimeEntryCrudEvents = buildCrudEvents<StaffTimeEntry>('timesheets.time_entry')\nexport const staffTimeProjectCrudEvents = buildCrudEvents<StaffTimeProject>('timesheets.time_project')\nexport const staffTimeProjectCrudIndexer: CrudIndexerConfig<StaffTimeProject> = { entityType: 'staff:staff_time_project' }\nexport const staffTimeProjectMemberCrudEvents = buildCrudEvents<StaffTimeProjectMember>('timesheets.time_project_member')\nexport const staffTimeTaskCrudEvents = buildCrudEvents<StaffTimeTask>('timesheets.time_task')\nexport const staffTimeTaskStatusCrudEvents = buildCrudEvents<StaffTimeTaskStatus>('timesheets.time_task_status')\nexport const staffTimeTaskCommentCrudEvents = buildCrudEvents<StaffTimeTaskComment>('timesheets.time_task_comment')\nexport const staffTimeTagCrudEvents = buildCrudEvents<StaffTimeTag>('timesheets.time_tag')\nexport const staffTimeReportCrudEvents = buildCrudEvents<StaffTimeReport>('timesheets.time_report')\n"],
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   "names": []
 }

package/dist/modules/staff/lib/support/attachments.js

@@ -0,0 +1,36 @@
+const SUPPORT_TICKET_ATTACHMENT_ENTITY_ID = "staff:staff_time_task";
+const CUSTOMER_VISIBLE_ATTACHMENT_TAG = "customer-visible";
+const CUSTOMER_UPLOAD_TAG_PREFIX = "customer-upload:";
+function customerUploadTag(customerUserId) {
+  return `${CUSTOMER_UPLOAD_TAG_PREFIX}${customerUserId}`;
+}
+function isCustomerVisibleAttachmentTags(tags) {
+  return Array.isArray(tags) && tags.includes(CUSTOMER_VISIBLE_ATTACHMENT_TAG);
+}
+const SUPPORT_UPLOAD_ERROR_TRANSLATIONS = {
+  dangerous_executable: ["attachments.errors.dangerousExecutable", "Executable file types are not allowed as attachments."],
+  max_upload_size: ["attachments.errors.maxUploadSize", "Attachment exceeds the maximum upload size."],
+  active_content: ["attachments.errors.activeContentBlocked", "Active content uploads are not allowed."],
+  partition_unavailable: ["attachments.errors.partitionUnavailable", "Attachment partition is not available for this scope."],
+  quota_exceeded: ["attachments.errors.quotaExceeded", "Attachment storage quota exceeded for this tenant."],
+  quota_target_exists: ["attachments.errors.storagePathExists", "The target storage path already exists."],
+  quota_unavailable: ["attachments.errors.quotaUnavailable", "Storage quota accounting is unavailable."],
+  quota_recovery_unsupported: ["attachments.errors.quotaRecoveryUnsupported", "Storage driver cannot participate in quota recovery."],
+  storage_failed: ["attachments.errors.storageFailed", "Failed to store the attachment file."],
+  persistence_failed: ["attachments.errors.persistenceFailed", "Failed to persist attachment."]
+};
+const UPLOAD_FAILED_TRANSLATION = ["attachments.errors.uploadFailed", "Attachment upload failed."];
+function translateSupportUploadError(code, translate) {
+  const entry = SUPPORT_UPLOAD_ERROR_TRANSLATIONS[code] ?? UPLOAD_FAILED_TRANSLATION;
+  return translate(entry[0], entry[1]);
+}
+export {
+  CUSTOMER_UPLOAD_TAG_PREFIX,
+  CUSTOMER_VISIBLE_ATTACHMENT_TAG,
+  SUPPORT_TICKET_ATTACHMENT_ENTITY_ID,
+  SUPPORT_UPLOAD_ERROR_TRANSLATIONS,
+  customerUploadTag,
+  isCustomerVisibleAttachmentTags,
+  translateSupportUploadError
+};
+//# sourceMappingURL=attachments.js.map

package/dist/modules/staff/lib/support/attachments.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/attachments.ts"],
+  "sourcesContent": ["import type { ScopedAttachmentUploadErrorCode } from '@open-mercato/core/modules/attachments/lib/scoped-upload-service'\n\nexport const SUPPORT_TICKET_ATTACHMENT_ENTITY_ID = 'staff:staff_time_task'\nexport const CUSTOMER_VISIBLE_ATTACHMENT_TAG = 'customer-visible'\nexport const CUSTOMER_UPLOAD_TAG_PREFIX = 'customer-upload:'\n\nexport function customerUploadTag(customerUserId: string): string {\n  return `${CUSTOMER_UPLOAD_TAG_PREFIX}${customerUserId}`\n}\n\nexport function isCustomerVisibleAttachmentTags(tags: readonly string[] | null | undefined): boolean {\n  return Array.isArray(tags) && tags.includes(CUSTOMER_VISIBLE_ATTACHMENT_TAG)\n}\n\ntype ErrorTranslation = readonly [key: string, fallback: string]\n\n/**\n * The scoped upload service reports failures as machine codes; the portal answers\n * with the attachments module's own translated message for the same condition, the\n * way `warranty_claims` does, so the client can show `error` verbatim.\n */\nexport const SUPPORT_UPLOAD_ERROR_TRANSLATIONS: Record<ScopedAttachmentUploadErrorCode, ErrorTranslation> = {\n  dangerous_executable: ['attachments.errors.dangerousExecutable', 'Executable file types are not allowed as attachments.'],\n  max_upload_size: ['attachments.errors.maxUploadSize', 'Attachment exceeds the maximum upload size.'],\n  active_content: ['attachments.errors.activeContentBlocked', 'Active content uploads are not allowed.'],\n  partition_unavailable: ['attachments.errors.partitionUnavailable', 'Attachment partition is not available for this scope.'],\n  quota_exceeded: ['attachments.errors.quotaExceeded', 'Attachment storage quota exceeded for this tenant.'],\n  quota_target_exists: ['attachments.errors.storagePathExists', 'The target storage path already exists.'],\n  quota_unavailable: ['attachments.errors.quotaUnavailable', 'Storage quota accounting is unavailable.'],\n  quota_recovery_unsupported: ['attachments.errors.quotaRecoveryUnsupported', 'Storage driver cannot participate in quota recovery.'],\n  storage_failed: ['attachments.errors.storageFailed', 'Failed to store the attachment file.'],\n  persistence_failed: ['attachments.errors.persistenceFailed', 'Failed to persist attachment.'],\n}\n\nconst UPLOAD_FAILED_TRANSLATION: ErrorTranslation = ['attachments.errors.uploadFailed', 'Attachment upload failed.']\n\nexport function translateSupportUploadError(\n  code: string,\n  translate: (key: string, fallback: string) => string,\n): string {\n  const entry = (SUPPORT_UPLOAD_ERROR_TRANSLATIONS as Record<string, ErrorTranslation | undefined>)[code] ?? UPLOAD_FAILED_TRANSLATION\n  return translate(entry[0], entry[1])\n}\n"],
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+  "names": []
+}

package/dist/modules/staff/lib/support/dictionaries.js

@@ -0,0 +1,87 @@
+import { Dictionary, DictionaryEntry } from "@open-mercato/core/modules/dictionaries/data/entities";
+import { normalizeDictionaryValue } from "@open-mercato/core/modules/dictionaries/lib/utils";
+import { isUniqueViolation } from "@open-mercato/shared/lib/crud/errors";
+const SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY = "staff.support_ticket_category";
+const CATEGORY_DEFAULTS = [
+  { value: "general-question", label: "General question", color: "#6366f1", icon: "lucide:message-circle-question" },
+  { value: "technical-issue", label: "Technical issue", color: "#ef4444", icon: "lucide:bug" },
+  { value: "change-request", label: "Change request", color: "#0d9488", icon: "lucide:git-pull-request" },
+  { value: "billing", label: "Billing", color: "#f59e0b", icon: "lucide:receipt" }
+];
+async function findSupportCategoryDictionary(em, scope) {
+  return em.findOne(Dictionary, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    key: SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY,
+    deletedAt: null
+  });
+}
+async function loadSupportTicketCategories(em, scope) {
+  const dictionary = await findSupportCategoryDictionary(em, scope);
+  if (!dictionary || !dictionary.isActive) return [];
+  const entries = await em.find(
+    DictionaryEntry,
+    { dictionary, tenantId: scope.tenantId, organizationId: scope.organizationId },
+    { orderBy: { position: "asc", label: "asc" } }
+  );
+  return entries.map((entry) => ({ value: entry.value, label: entry.label }));
+}
+async function findSupportTicketCategory(em, scope, value) {
+  const categories = await loadSupportTicketCategories(em, scope);
+  return categories.find((category) => category.value === value) ?? null;
+}
+async function seedSupportTicketCategories(em, scope) {
+  const forked = em.fork();
+  const existing = await forked.findOne(Dictionary, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    key: SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY
+  });
+  if (existing) return false;
+  const now = /* @__PURE__ */ new Date();
+  const dictionary = forked.create(Dictionary, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    key: SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY,
+    name: "Support ticket categories",
+    description: "Categories customers pick when they file a support ticket in the portal.",
+    isSystem: true,
+    isActive: true,
+    managerVisibility: "hidden",
+    createdAt: now,
+    updatedAt: now
+  });
+  forked.persist(dictionary);
+  CATEGORY_DEFAULTS.forEach((seed, index) => {
+    forked.persist(
+      forked.create(DictionaryEntry, {
+        dictionary,
+        tenantId: scope.tenantId,
+        organizationId: scope.organizationId,
+        value: seed.value,
+        normalizedValue: normalizeDictionaryValue(seed.value),
+        label: seed.label,
+        color: seed.color,
+        icon: seed.icon,
+        position: index,
+        createdAt: now,
+        updatedAt: now
+      })
+    );
+  });
+  try {
+    await forked.flush();
+  } catch (err) {
+    if (isUniqueViolation(err)) return false;
+    throw err;
+  }
+  return true;
+}
+export {
+  SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY,
+  findSupportCategoryDictionary,
+  findSupportTicketCategory,
+  loadSupportTicketCategories,
+  seedSupportTicketCategories
+};
+//# sourceMappingURL=dictionaries.js.map

package/dist/modules/staff/lib/support/dictionaries.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/dictionaries.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport { Dictionary, DictionaryEntry } from '@open-mercato/core/modules/dictionaries/data/entities'\nimport { normalizeDictionaryValue } from '@open-mercato/core/modules/dictionaries/lib/utils'\nimport { isUniqueViolation } from '@open-mercato/shared/lib/crud/errors'\n\nexport const SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY = 'staff.support_ticket_category'\n\ntype SupportScope = {\n  tenantId: string\n  organizationId: string\n}\n\nexport type SupportTicketCategoryOption = {\n  value: string\n  label: string\n}\n\ntype CategorySeed = {\n  value: string\n  label: string\n  color: string\n  icon: string\n}\n\nconst CATEGORY_DEFAULTS: CategorySeed[] = [\n  { value: 'general-question', label: 'General question', color: '#6366f1', icon: 'lucide:message-circle-question' },\n  { value: 'technical-issue', label: 'Technical issue', color: '#ef4444', icon: 'lucide:bug' },\n  { value: 'change-request', label: 'Change request', color: '#0d9488', icon: 'lucide:git-pull-request' },\n  { value: 'billing', label: 'Billing', color: '#f59e0b', icon: 'lucide:receipt' },\n]\n\nexport async function findSupportCategoryDictionary(\n  em: EntityManager,\n  scope: SupportScope,\n): Promise<Dictionary | null> {\n  return em.findOne(Dictionary, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    key: SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY,\n    deletedAt: null,\n  })\n}\n\nexport async function loadSupportTicketCategories(\n  em: EntityManager,\n  scope: SupportScope,\n): Promise<SupportTicketCategoryOption[]> {\n  const dictionary = await findSupportCategoryDictionary(em, scope)\n  if (!dictionary || !dictionary.isActive) return []\n  const entries = await em.find(\n    DictionaryEntry,\n    { dictionary, tenantId: scope.tenantId, organizationId: scope.organizationId },\n    { orderBy: { position: 'asc', label: 'asc' } },\n  )\n  return entries.map((entry) => ({ value: entry.value, label: entry.label }))\n}\n\nexport async function findSupportTicketCategory(\n  em: EntityManager,\n  scope: SupportScope,\n  value: string,\n): Promise<SupportTicketCategoryOption | null> {\n  const categories = await loadSupportTicketCategories(em, scope)\n  return categories.find((category) => category.value === value) ?? null\n}\n\n/**\n * Seeds the category dictionary together with its default entries, once per organization.\n * Runs only when no support-category dictionary row exists yet (live or soft-deleted), so\n * a re-run never re-adds a default category an admin deleted. Dictionary and entries are\n * written in one flush on a fork, so a failed or lost race leaves nothing half-seeded.\n * Returns `true` when this call created the dictionary.\n */\nexport async function seedSupportTicketCategories(em: EntityManager, scope: SupportScope): Promise<boolean> {\n  const forked = em.fork()\n  const existing = await forked.findOne(Dictionary, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    key: SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY,\n  })\n  if (existing) return false\n  const now = new Date()\n  const dictionary = forked.create(Dictionary, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    key: SUPPORT_TICKET_CATEGORY_DICTIONARY_KEY,\n    name: 'Support ticket categories',\n    description: 'Categories customers pick when they file a support ticket in the portal.',\n    isSystem: true,\n    isActive: true,\n    managerVisibility: 'hidden',\n    createdAt: now,\n    updatedAt: now,\n  })\n  forked.persist(dictionary)\n  CATEGORY_DEFAULTS.forEach((seed, index) => {\n    forked.persist(\n      forked.create(DictionaryEntry, {\n        dictionary,\n        tenantId: scope.tenantId,\n        organizationId: scope.organizationId,\n        value: seed.value,\n        normalizedValue: normalizeDictionaryValue(seed.value),\n        label: seed.label,\n        color: seed.color,\n        icon: seed.icon,\n        position: index,\n        createdAt: now,\n        updatedAt: now,\n      }),\n    )\n  })\n  try {\n    await forked.flush()\n  } catch (err) {\n    if (isUniqueViolation(err)) return false\n    throw err\n  }\n  return true\n}\n"],
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+  "names": []
+}

package/dist/modules/staff/lib/support/notifications.js

@@ -0,0 +1,111 @@
+import { createLogger } from "@open-mercato/shared/lib/logger";
+import { findOneWithDecryption } from "@open-mercato/shared/lib/encryption/find";
+import { notificationTypes } from "../../notifications.js";
+import { StaffSupportTicket, StaffTeamMember, StaffTimeProject, StaffTimeTask } from "../../data/entities.js";
+import { resolveAssignmentGraceDaysFromContainer } from "../time-tracking/projectAssignment.js";
+import {
+  loadActiveAssignerUserIds,
+  notifyProjectWork,
+  resolveProjectWorkRecipients
+} from "../time-tracking/workRecipients.js";
+const logger = createLogger("staff").child({ component: "lib/support/notifications" });
+const TYPE_BY_KIND = {
+  created: "staff.support_ticket.created",
+  customer_replied: "staff.support_ticket.customer_replied"
+};
+async function resolveAssigneeUserId(em, task) {
+  if (!task.assigneeStaffMemberId) return null;
+  const member = await findOneWithDecryption(
+    em,
+    StaffTeamMember,
+    { id: task.assigneeStaffMemberId, tenantId: task.tenantId, organizationId: task.organizationId, deletedAt: null },
+    void 0,
+    { tenantId: task.tenantId, organizationId: task.organizationId }
+  );
+  return member?.userId ?? null;
+}
+async function notifySupportTicket(container, input) {
+  const typeDef = notificationTypes.find((type) => type.type === TYPE_BY_KIND[input.kind]);
+  if (!typeDef) return null;
+  const scope = { tenantId: input.tenantId, organizationId: input.organizationId };
+  const em = container.resolve("em").fork();
+  const task = await em.findOne(StaffTimeTask, { id: input.taskId, ...scope, source: "portal", deletedAt: null });
+  if (!task) return null;
+  const ticket = await findOneWithDecryption(em, StaffSupportTicket, { taskId: task.id, ...scope, deletedAt: null }, void 0, scope);
+  if (!ticket) return null;
+  const project = await em.findOne(StaffTimeProject, { id: task.timeProjectId, ...scope }, { fields: ["id", "name"] });
+  const graceDays = await resolveAssignmentGraceDaysFromContainer(container, input.tenantId);
+  const assigneeUserId = await resolveAssigneeUserId(em, task);
+  const audience = input.kind === "created" ? [assigneeUserId, ...await loadActiveAssignerUserIds(em, scope, { timeProjectId: task.timeProjectId, graceDays })] : [assigneeUserId];
+  const recipients = await resolveProjectWorkRecipients(em, scope, {
+    timeProjectId: task.timeProjectId,
+    audienceUserIds: audience,
+    graceDays
+  });
+  const snapshot = ticket.customerSnapshot ?? {};
+  const customerName = typeof snapshot.reporterDisplayName === "string" && snapshot.reporterDisplayName || typeof snapshot.displayName === "string" && snapshot.displayName || "";
+  const request = ticket.customerRequestSnapshot;
+  const subject = request && typeof request.subject === "string" ? request.subject : task.title;
+  const result = await notifyProjectWork(container, scope, {
+    typeDef,
+    recipients,
+    build: {
+      titleVariables: { reference: ticket.supportReference },
+      bodyVariables: {
+        reference: ticket.supportReference,
+        customer: customerName,
+        subject,
+        category: ticket.categorySnapshot?.label ?? ticket.categoryValue,
+        project: project?.name ?? ""
+      },
+      sourceEntityType: "staff:staff_time_task",
+      sourceEntityId: task.id,
+      linkHref: `/backend/staff/time-tracking/support?task=${encodeURIComponent(task.id)}`,
+      groupKey: `staff:support-ticket-${input.kind}:${task.id}`
+    }
+  });
+  const fresh = await findOneWithDecryption(em, StaffSupportTicket, { id: ticket.id, ...scope }, void 0, scope);
+  if (fresh) {
+    if (result.notifiedCount === 0) {
+      if (!fresh.unnotifiedAt) {
+        fresh.unnotifiedAt = /* @__PURE__ */ new Date();
+        fresh.updatedAt = /* @__PURE__ */ new Date();
+        await em.flush();
+      }
+      logger.warn("staff support ticket notification reached nobody", {
+        tenantId: input.tenantId,
+        organizationId: input.organizationId,
+        timeProjectId: task.timeProjectId,
+        ticketId: ticket.id,
+        taskId: task.id,
+        eventType: typeDef.type,
+        emptyStep: result.step
+      });
+    } else if (fresh.unnotifiedAt) {
+      fresh.unnotifiedAt = null;
+      fresh.updatedAt = /* @__PURE__ */ new Date();
+      await em.flush();
+    }
+  }
+  return result;
+}
+async function clearSupportTicketUnnotified(em, input) {
+  const scope = { tenantId: input.tenantId, organizationId: input.organizationId };
+  const ticket = await findOneWithDecryption(
+    em,
+    StaffSupportTicket,
+    { taskId: input.taskId, ...scope, deletedAt: null, unnotifiedAt: { $ne: null } },
+    void 0,
+    scope
+  );
+  if (!ticket) return false;
+  ticket.unnotifiedAt = null;
+  ticket.updatedAt = /* @__PURE__ */ new Date();
+  await em.flush();
+  return true;
+}
+export {
+  clearSupportTicketUnnotified,
+  notifySupportTicket
+};
+//# sourceMappingURL=notifications.js.map

package/dist/modules/staff/lib/support/notifications.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/notifications.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport { createLogger } from '@open-mercato/shared/lib/logger'\nimport { findOneWithDecryption } from '@open-mercato/shared/lib/encryption/find'\nimport { notificationTypes } from '../../notifications'\nimport { StaffSupportTicket, StaffTeamMember, StaffTimeProject, StaffTimeTask } from '../../data/entities'\nimport { resolveAssignmentGraceDaysFromContainer } from '../time-tracking/projectAssignment'\nimport {\n  loadActiveAssignerUserIds,\n  notifyProjectWork,\n  resolveProjectWorkRecipients,\n} from '../time-tracking/workRecipients'\n\nconst logger = createLogger('staff').child({ component: 'lib/support/notifications' })\n\ntype ContainerLike = { resolve: <T = unknown>(name: string) => T }\n\nexport type SupportNotificationKind = 'created' | 'customer_replied'\n\nconst TYPE_BY_KIND: Record<SupportNotificationKind, string> = {\n  created: 'staff.support_ticket.created',\n  customer_replied: 'staff.support_ticket.customer_replied',\n}\n\nasync function resolveAssigneeUserId(em: EntityManager, task: StaffTimeTask): Promise<string | null> {\n  if (!task.assigneeStaffMemberId) return null\n  const member = await findOneWithDecryption(\n    em,\n    StaffTeamMember,\n    { id: task.assigneeStaffMemberId, tenantId: task.tenantId, organizationId: task.organizationId, deletedAt: null },\n    undefined,\n    { tenantId: task.tenantId, organizationId: task.organizationId },\n  )\n  return member?.userId ?? null\n}\n\n/**\n * Notifies staff about a support ticket through the project escalation chain and\n * records the outcome on the ticket: `unnotified_at` is set (earliest value kept)\n * when the chain reached nobody, and cleared when a notification reaches someone.\n * Notifying is best-effort \u2014 the ticket or reply that triggered it is never undone.\n */\nexport async function notifySupportTicket(\n  container: ContainerLike,\n  input: { taskId: string; tenantId: string; organizationId: string; kind: SupportNotificationKind },\n): Promise<{ notifiedCount: number; step: number } | null> {\n  const typeDef = notificationTypes.find((type) => type.type === TYPE_BY_KIND[input.kind])\n  if (!typeDef) return null\n  const scope = { tenantId: input.tenantId, organizationId: input.organizationId }\n  const em = (container.resolve('em') as EntityManager).fork()\n  const task = await em.findOne(StaffTimeTask, { id: input.taskId, ...scope, source: 'portal', deletedAt: null })\n  if (!task) return null\n  const ticket = await findOneWithDecryption(em, StaffSupportTicket, { taskId: task.id, ...scope, deletedAt: null }, undefined, scope)\n  if (!ticket) return null\n  const project = await em.findOne(StaffTimeProject, { id: task.timeProjectId, ...scope }, { fields: ['id', 'name'] })\n  const graceDays = await resolveAssignmentGraceDaysFromContainer(container, input.tenantId)\n\n  const assigneeUserId = await resolveAssigneeUserId(em, task)\n  const audience =\n    input.kind === 'created'\n      ? [assigneeUserId, ...(await loadActiveAssignerUserIds(em, scope, { timeProjectId: task.timeProjectId, graceDays }))]\n      : [assigneeUserId]\n  const recipients = await resolveProjectWorkRecipients(em, scope, {\n    timeProjectId: task.timeProjectId,\n    audienceUserIds: audience,\n    graceDays,\n  })\n\n  const snapshot = ticket.customerSnapshot ?? {}\n  const customerName =\n    (typeof snapshot.reporterDisplayName === 'string' && snapshot.reporterDisplayName) ||\n    (typeof snapshot.displayName === 'string' && snapshot.displayName) ||\n    ''\n  const request = ticket.customerRequestSnapshot\n  const subject = request && typeof request.subject === 'string' ? request.subject : task.title\n  const result = await notifyProjectWork(container, scope, {\n    typeDef,\n    recipients,\n    build: {\n      titleVariables: { reference: ticket.supportReference },\n      bodyVariables: {\n        reference: ticket.supportReference,\n        customer: customerName,\n        subject,\n        category: ticket.categorySnapshot?.label ?? ticket.categoryValue,\n        project: project?.name ?? '',\n      },\n      sourceEntityType: 'staff:staff_time_task',\n      sourceEntityId: task.id,\n      linkHref: `/backend/staff/time-tracking/support?task=${encodeURIComponent(task.id)}`,\n      groupKey: `staff:support-ticket-${input.kind}:${task.id}`,\n    },\n  })\n\n  const fresh = await findOneWithDecryption(em, StaffSupportTicket, { id: ticket.id, ...scope }, undefined, scope)\n  if (fresh) {\n    if (result.notifiedCount === 0) {\n      if (!fresh.unnotifiedAt) {\n        fresh.unnotifiedAt = new Date()\n        fresh.updatedAt = new Date()\n        await em.flush()\n      }\n      logger.warn('staff support ticket notification reached nobody', {\n        tenantId: input.tenantId,\n        organizationId: input.organizationId,\n        timeProjectId: task.timeProjectId,\n        ticketId: ticket.id,\n        taskId: task.id,\n        eventType: typeDef.type,\n        emptyStep: result.step,\n      })\n    } else if (fresh.unnotifiedAt) {\n      fresh.unnotifiedAt = null\n      fresh.updatedAt = new Date()\n      await em.flush()\n    }\n  }\n  return result\n}\n\n/** The ticket got an assignee, so somebody now owns it: clear the \"nobody notified\" flag. */\nexport async function clearSupportTicketUnnotified(\n  em: EntityManager,\n  input: { taskId: string; tenantId: string; organizationId: string },\n): Promise<boolean> {\n  const scope = { tenantId: input.tenantId, organizationId: input.organizationId }\n  const ticket = await findOneWithDecryption(\n    em,\n    StaffSupportTicket,\n    { taskId: input.taskId, ...scope, deletedAt: null, unnotifiedAt: { $ne: null } },\n    undefined,\n    scope,\n  )\n  if (!ticket) return false\n  ticket.unnotifiedAt = null\n  ticket.updatedAt = new Date()\n  await em.flush()\n  return true\n}\n"],
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+}