@open-mercato/core 0.10.1-develop.7716.1.cefe7975df → 0.10.1-develop.7721.1.b5c4a00a68

package/dist/modules/staff/commands/support-routing-rules.js

@@ -0,0 +1,505 @@
+import { LockMode } from "@mikro-orm/core";
+import { registerCommand } from "@open-mercato/shared/lib/commands";
+import { CrudHttpError, isUniqueViolation } from "@open-mercato/shared/lib/crud/errors";
+import { resolveTranslations } from "@open-mercato/shared/lib/i18n/server";
+import { buildChanges, emitCrudSideEffects, emitCrudUndoSideEffects } from "@open-mercato/shared/lib/commands/helpers";
+import { withAtomicFlush } from "@open-mercato/shared/lib/commands/flush";
+import { StaffSupportRoutingRule, StaffTimeProject, StaffTimeTask, StaffTimeTaskStatus } from "../data/entities.js";
+import { staffTimeProjectCrudEvents, staffTimeProjectCrudIndexer } from "../lib/crud.js";
+import {
+  staffSupportFallbackProjectCreateSchema,
+  staffSupportRoutingRuleCreateSchema,
+  staffSupportRoutingRuleUpdateSchema
+} from "../data/validators.js";
+import { findSupportTicketCategory } from "../lib/support/dictionaries.js";
+import { ensureFallbackProjectAndRule, resolveContainerProjectCodeGenerator } from "../lib/support/seedDefaults.js";
+import {
+  applyScopeToWhere,
+  commandActorScope,
+  commandInputScope,
+  ensureOrganizationScope,
+  ensureTenantScope,
+  explicitStaffCommandScope,
+  extractUndoPayload,
+  lockLiveProjectForWrite,
+  scopedStaffSnapshotWhere,
+  staffSnapshotScopeFromContext,
+  staffSnapshotScopeFromSnapshot
+} from "./shared.js";
+const staffSupportRoutingRuleCommandIds = {
+  create: "staff.support.routing_rules.create",
+  update: "staff.support.routing_rules.update",
+  delete: "staff.support.routing_rules.delete",
+  createFallbackProject: "staff.support.routing_rules.create_fallback_project"
+};
+const SUPPORT_ROUTING_RULE_RESOURCE_KIND = "staff.support.routing_rule";
+const routingRuleIndexer = {
+  entityType: "staff:staff_support_routing_rule"
+};
+function toSnapshot(rule) {
+  return {
+    id: rule.id,
+    tenantId: rule.tenantId,
+    organizationId: rule.organizationId,
+    categoryValue: rule.categoryValue ?? null,
+    timeProjectId: rule.timeProjectId,
+    isActive: rule.isActive,
+    deletedAt: rule.deletedAt ? rule.deletedAt.toISOString() : null
+  };
+}
+async function loadSnapshot(em, id, scope) {
+  const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(id, scope));
+  return rule ? toSnapshot(rule) : null;
+}
+function notFoundError(translate) {
+  return new CrudHttpError(404, {
+    error: translate("staff.support.errors.routingRuleNotFound", "Routing rule not found.")
+  });
+}
+function fallbackRequiredError(translate) {
+  return new CrudHttpError(422, {
+    code: "support_fallback_rule_required",
+    error: translate(
+      "staff.support.errors.fallbackRuleRequired",
+      "The fallback rule cannot be deleted or paused. Point it at another project instead."
+    )
+  });
+}
+function duplicateRuleError(translate, isFallback) {
+  const message = isFallback ? translate("staff.support.errors.fallbackRuleExists", "This organization already has a fallback rule.") : translate("staff.support.errors.categoryRuleExists", "This category already has a routing rule.");
+  return new CrudHttpError(409, {
+    code: "support_routing_rule_duplicate",
+    error: message,
+    fieldErrors: { categoryValue: message }
+  });
+}
+async function requireRoutableProject(em, timeProjectId, scope, translate, options = {}) {
+  const project = await lockLiveProjectForWrite(em, timeProjectId, explicitStaffCommandScope(scope.tenantId, scope.organizationId));
+  if (!project) {
+    const message = translate("staff.support.errors.projectNotFound", "The selected project does not exist in this organization.");
+    throw new CrudHttpError(422, { code: "support_project_not_found", error: message, fieldErrors: { timeProjectId: message } });
+  }
+  if (options.requireDefaultStatus === false) return;
+  const defaultStatus = await em.findOne(
+    StaffTimeTaskStatus,
+    { timeProjectId, tenantId: scope.tenantId, organizationId: scope.organizationId, isDefault: true, deletedAt: null },
+    { fields: ["id"] }
+  );
+  if (!defaultStatus) {
+    const message = translate(
+      "staff.support.errors.projectHasNoDefaultStatus",
+      "The selected project has no default task status, so tickets cannot be filed on its board."
+    );
+    throw new CrudHttpError(422, { code: "support_project_no_default_status", error: message, fieldErrors: { timeProjectId: message } });
+  }
+}
+async function requireKnownCategory(em, categoryValue, scope, translate) {
+  const category = await findSupportTicketCategory(em, scope, categoryValue);
+  if (category) return;
+  const message = translate("staff.support.errors.categoryNotFound", "This category does not exist in the support categories dictionary.");
+  throw new CrudHttpError(422, { code: "support_category_not_found", error: message, fieldErrors: { categoryValue: message } });
+}
+async function emitRuleSideEffects(ctx, action, rule) {
+  await emitCrudSideEffects({
+    dataEngine: ctx.container.resolve("dataEngine"),
+    action,
+    entity: rule,
+    identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },
+    indexer: routingRuleIndexer
+  });
+}
+const createRoutingRuleCommand = {
+  id: staffSupportRoutingRuleCommandIds.create,
+  async execute(rawInput, ctx) {
+    const parsed = staffSupportRoutingRuleCreateSchema.parse(rawInput);
+    const scope = commandInputScope(ctx, parsed.tenantId, parsed.organizationId);
+    const { translate } = await resolveTranslations();
+    const target = { tenantId: parsed.tenantId, organizationId: parsed.organizationId };
+    const categoryValue = parsed.categoryValue ?? null;
+    const isFallback = categoryValue === null;
+    if (isFallback && parsed.isActive === false) throw fallbackRequiredError(translate);
+    const em = ctx.container.resolve("em").fork();
+    let created = null;
+    try {
+      await withAtomicFlush(
+        em,
+        [
+          async () => {
+            await requireRoutableProject(em, parsed.timeProjectId, target, translate);
+            if (categoryValue !== null) await requireKnownCategory(em, categoryValue, target, translate);
+            const duplicate = await em.findOne(
+              StaffSupportRoutingRule,
+              applyScopeToWhere({ categoryValue, deletedAt: null }, scope),
+              { fields: ["id"] }
+            );
+            if (duplicate) throw duplicateRuleError(translate, isFallback);
+          },
+          () => {
+            created = em.create(StaffSupportRoutingRule, {
+              tenantId: parsed.tenantId,
+              organizationId: parsed.organizationId,
+              categoryValue,
+              timeProjectId: parsed.timeProjectId,
+              isActive: isFallback ? true : parsed.isActive ?? true,
+              createdAt: /* @__PURE__ */ new Date(),
+              updatedAt: /* @__PURE__ */ new Date(),
+              deletedAt: null
+            });
+            em.persist(created);
+          }
+        ],
+        { transaction: true, label: staffSupportRoutingRuleCommandIds.create }
+      );
+    } catch (err) {
+      if (isUniqueViolation(err)) throw duplicateRuleError(translate, isFallback);
+      throw err;
+    }
+    const record = created;
+    if (!record) throw notFoundError(translate);
+    await emitRuleSideEffects(ctx, "created", record);
+    return { ruleId: record.id };
+  },
+  buildLog: async ({ result, ctx }) => {
+    const em = ctx.container.resolve("em").fork();
+    const snapshot = await loadSnapshot(em, result.ruleId, staffSnapshotScopeFromContext(ctx));
+    if (!snapshot) return null;
+    const { translate } = await resolveTranslations();
+    return {
+      actionLabel: translate("staff.audit.support.routingRules.create", "Create support routing rule"),
+      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,
+      resourceId: snapshot.id,
+      tenantId: snapshot.tenantId,
+      organizationId: snapshot.organizationId,
+      snapshotAfter: snapshot,
+      payload: { undo: { after: snapshot } }
+    };
+  },
+  undo: async ({ logEntry, ctx }) => {
+    const after = extractUndoPayload(logEntry)?.after;
+    if (!after) return;
+    const em = ctx.container.resolve("em").fork();
+    const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(after.id, staffSnapshotScopeFromSnapshot(after)));
+    if (!rule) return;
+    await withAtomicFlush(em, [() => {
+      rule.deletedAt = /* @__PURE__ */ new Date();
+      rule.updatedAt = /* @__PURE__ */ new Date();
+    }], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.create}.undo` });
+    await emitCrudUndoSideEffects({
+      dataEngine: ctx.container.resolve("dataEngine"),
+      action: "deleted",
+      entity: rule,
+      identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },
+      indexer: routingRuleIndexer
+    });
+  }
+};
+const updateRoutingRuleCommand = {
+  id: staffSupportRoutingRuleCommandIds.update,
+  async prepare(rawInput, ctx) {
+    const parsed = staffSupportRoutingRuleUpdateSchema.safeParse(rawInput);
+    if (!parsed.success) return {};
+    const em = ctx.container.resolve("em");
+    const before = await loadSnapshot(em, parsed.data.id, staffSnapshotScopeFromContext(ctx));
+    return before ? { before: { snapshot: before } } : {};
+  },
+  async execute(rawInput, ctx) {
+    const parsed = staffSupportRoutingRuleUpdateSchema.parse(rawInput);
+    const { translate } = await resolveTranslations();
+    const em = ctx.container.resolve("em").fork();
+    const scope = commandActorScope(ctx);
+    const rule = await em.findOne(
+      StaffSupportRoutingRule,
+      applyScopeToWhere({ id: parsed.id, deletedAt: null }, scope)
+    );
+    if (!rule) throw notFoundError(translate);
+    ensureTenantScope(ctx, rule.tenantId);
+    ensureOrganizationScope(ctx, rule.organizationId);
+    const isFallback = (rule.categoryValue ?? null) === null;
+    if (isFallback && parsed.isActive === false) throw fallbackRequiredError(translate);
+    const target = { tenantId: rule.tenantId, organizationId: rule.organizationId };
+    await withAtomicFlush(
+      em,
+      [
+        async () => {
+          if (parsed.timeProjectId !== void 0) {
+            await requireRoutableProject(em, parsed.timeProjectId, target, translate, {
+              requireDefaultStatus: parsed.timeProjectId !== rule.timeProjectId
+            });
+          }
+          const locked = await em.findOne(
+            StaffSupportRoutingRule,
+            { id: rule.id, ...target, deletedAt: null },
+            { lockMode: LockMode.PESSIMISTIC_WRITE, refresh: true }
+          );
+          if (!locked) throw notFoundError(translate);
+        },
+        () => {
+          if (parsed.timeProjectId !== void 0) rule.timeProjectId = parsed.timeProjectId;
+          if (parsed.isActive !== void 0 && !isFallback) rule.isActive = parsed.isActive;
+          rule.updatedAt = /* @__PURE__ */ new Date();
+        }
+      ],
+      { transaction: true, label: staffSupportRoutingRuleCommandIds.update }
+    );
+    await emitRuleSideEffects(ctx, "updated", rule);
+    return { ruleId: rule.id };
+  },
+  buildLog: async ({ snapshots, ctx }) => {
+    const before = snapshots.before?.snapshot;
+    if (!before) return null;
+    const em = ctx.container.resolve("em").fork();
+    const after = await loadSnapshot(em, before.id, staffSnapshotScopeFromSnapshot(before));
+    if (!after) return null;
+    const { translate } = await resolveTranslations();
+    return {
+      actionLabel: translate("staff.audit.support.routingRules.update", "Update support routing rule"),
+      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,
+      resourceId: before.id,
+      tenantId: before.tenantId,
+      organizationId: before.organizationId,
+      snapshotBefore: before,
+      snapshotAfter: after,
+      changes: buildChanges(
+        before,
+        after,
+        ["timeProjectId", "isActive"]
+      ),
+      payload: { undo: { before, after } }
+    };
+  },
+  undo: async ({ logEntry, ctx }) => {
+    const before = extractUndoPayload(logEntry)?.before;
+    if (!before) return;
+    const em = ctx.container.resolve("em").fork();
+    const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(before.id, staffSnapshotScopeFromSnapshot(before)));
+    if (!rule) return;
+    const { translate } = await resolveTranslations();
+    const target = { tenantId: rule.tenantId, organizationId: rule.organizationId };
+    await withAtomicFlush(em, [async () => {
+      await requireRoutableProject(em, before.timeProjectId, target, translate, {
+        requireDefaultStatus: before.timeProjectId !== rule.timeProjectId
+      });
+      const locked = await em.findOne(
+        StaffSupportRoutingRule,
+        { id: rule.id, ...target, deletedAt: null },
+        { lockMode: LockMode.PESSIMISTIC_WRITE, refresh: true }
+      );
+      if (!locked) throw notFoundError(translate);
+    }, () => {
+      rule.timeProjectId = before.timeProjectId;
+      rule.isActive = before.isActive;
+      rule.updatedAt = /* @__PURE__ */ new Date();
+    }], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.update}.undo` });
+    await emitCrudUndoSideEffects({
+      dataEngine: ctx.container.resolve("dataEngine"),
+      action: "updated",
+      entity: rule,
+      identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },
+      indexer: routingRuleIndexer
+    });
+  }
+};
+const deleteRoutingRuleCommand = {
+  id: staffSupportRoutingRuleCommandIds.delete,
+  async prepare(rawInput, ctx) {
+    if (!rawInput?.id) return {};
+    const em = ctx.container.resolve("em");
+    const before = await loadSnapshot(em, rawInput.id, staffSnapshotScopeFromContext(ctx));
+    return before ? { before: { snapshot: before } } : {};
+  },
+  async execute(rawInput, ctx) {
+    const { translate } = await resolveTranslations();
+    if (!rawInput?.id) throw notFoundError(translate);
+    const em = ctx.container.resolve("em").fork();
+    const scope = commandActorScope(ctx);
+    const rule = await em.findOne(
+      StaffSupportRoutingRule,
+      applyScopeToWhere({ id: rawInput.id, deletedAt: null }, scope)
+    );
+    if (!rule) throw notFoundError(translate);
+    ensureTenantScope(ctx, rule.tenantId);
+    ensureOrganizationScope(ctx, rule.organizationId);
+    if ((rule.categoryValue ?? null) === null) throw fallbackRequiredError(translate);
+    await withAtomicFlush(em, [() => {
+      rule.deletedAt = /* @__PURE__ */ new Date();
+      rule.updatedAt = /* @__PURE__ */ new Date();
+    }], { transaction: true, label: staffSupportRoutingRuleCommandIds.delete });
+    await emitRuleSideEffects(ctx, "deleted", rule);
+    return { ruleId: rule.id };
+  },
+  buildLog: async ({ snapshots }) => {
+    const before = snapshots.before?.snapshot;
+    if (!before) return null;
+    const { translate } = await resolveTranslations();
+    return {
+      actionLabel: translate("staff.audit.support.routingRules.delete", "Delete support routing rule"),
+      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,
+      resourceId: before.id,
+      tenantId: before.tenantId,
+      organizationId: before.organizationId,
+      snapshotBefore: before,
+      payload: { undo: { before } }
+    };
+  },
+  undo: async ({ logEntry, ctx }) => {
+    const before = extractUndoPayload(logEntry)?.before;
+    if (!before) return;
+    const em = ctx.container.resolve("em").fork();
+    const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(before.id, staffSnapshotScopeFromSnapshot(before)));
+    if (!rule || !rule.deletedAt) return;
+    const { translate } = await resolveTranslations();
+    const categoryValue = rule.categoryValue ?? null;
+    const isFallback = categoryValue === null;
+    try {
+      await withAtomicFlush(em, [
+        async () => {
+          await requireRoutableProject(em, rule.timeProjectId, { tenantId: rule.tenantId, organizationId: rule.organizationId }, translate);
+          const newer = await em.findOne(
+            StaffSupportRoutingRule,
+            {
+              tenantId: rule.tenantId,
+              organizationId: rule.organizationId,
+              categoryValue,
+              deletedAt: null,
+              id: { $ne: rule.id }
+            },
+            { fields: ["id"] }
+          );
+          if (newer) throw duplicateRuleError(translate, isFallback);
+        },
+        () => {
+          rule.deletedAt = null;
+          rule.updatedAt = /* @__PURE__ */ new Date();
+        }
+      ], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.delete}.undo` });
+    } catch (err) {
+      if (isUniqueViolation(err)) throw duplicateRuleError(translate, isFallback);
+      throw err;
+    }
+    await emitCrudUndoSideEffects({
+      dataEngine: ctx.container.resolve("dataEngine"),
+      action: "created",
+      entity: rule,
+      identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },
+      indexer: routingRuleIndexer
+    });
+  }
+};
+async function emitProjectSideEffects(ctx, action, project, undo) {
+  const params = {
+    dataEngine: ctx.container.resolve("dataEngine"),
+    action,
+    entity: project,
+    identifiers: { id: project.id, organizationId: project.organizationId, tenantId: project.tenantId },
+    events: staffTimeProjectCrudEvents,
+    indexer: staffTimeProjectCrudIndexer
+  };
+  if (undo) await emitCrudUndoSideEffects(params);
+  else await emitCrudSideEffects(params);
+}
+const createFallbackProjectCommand = {
+  id: staffSupportRoutingRuleCommandIds.createFallbackProject,
+  async execute(rawInput, ctx) {
+    const parsed = staffSupportFallbackProjectCreateSchema.parse(rawInput);
+    commandInputScope(ctx, parsed.tenantId, parsed.organizationId);
+    const { translate } = await resolveTranslations();
+    const target = { tenantId: parsed.tenantId, organizationId: parsed.organizationId };
+    const em = ctx.container.resolve("em").fork();
+    const result = await ensureFallbackProjectAndRule(em, target, {
+      translate,
+      generateCode: resolveContainerProjectCodeGenerator(ctx.container),
+      projectName: translate("staff.support.fallbackProject.name", "Customer support")
+    });
+    if (result.created) {
+      const project = await em.findOne(StaffTimeProject, { id: result.timeProjectId, ...target });
+      if (project) await emitProjectSideEffects(ctx, "created", project, false);
+      const rule = await em.findOne(StaffSupportRoutingRule, { id: result.ruleId, ...target });
+      if (rule) await emitRuleSideEffects(ctx, "created", rule);
+    }
+    return { ...result, ...target };
+  },
+  buildLog: async ({ result }) => {
+    if (!result.created) return null;
+    const { translate } = await resolveTranslations();
+    return {
+      actionLabel: translate("staff.audit.support.routingRules.createFallbackProject", "Create support fallback project"),
+      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,
+      resourceId: result.ruleId,
+      tenantId: result.tenantId,
+      organizationId: result.organizationId,
+      context: { cacheAliases: [`${staffTimeProjectCrudEvents.module}.${staffTimeProjectCrudEvents.entity}`] },
+      payload: {
+        undo: {
+          ruleId: result.ruleId,
+          timeProjectId: result.timeProjectId,
+          taskStatusIds: result.taskStatusIds,
+          tenantId: result.tenantId,
+          organizationId: result.organizationId
+        }
+      }
+    };
+  },
+  undo: async ({ logEntry, ctx }) => {
+    const payload = extractUndoPayload(logEntry);
+    if (!payload?.ruleId || !payload.timeProjectId) return;
+    const where = { tenantId: payload.tenantId, organizationId: payload.organizationId };
+    const em = ctx.container.resolve("em").fork();
+    const statusIds = Array.isArray(payload.taskStatusIds) ? payload.taskStatusIds : [];
+    const removal = { project: null, rule: null, statuses: [] };
+    await withAtomicFlush(em, [async () => {
+      removal.project = await em.findOne(
+        StaffTimeProject,
+        { id: payload.timeProjectId, ...where, deletedAt: null },
+        { lockMode: LockMode.PESSIMISTIC_WRITE }
+      );
+      const liveTaskCount = await em.count(StaffTimeTask, { timeProjectId: payload.timeProjectId, ...where, deletedAt: null });
+      if (liveTaskCount > 0) {
+        const { translate } = await resolveTranslations();
+        throw new CrudHttpError(409, {
+          code: "support_fallback_project_in_use",
+          error: translate(
+            "staff.support.errors.fallbackProjectInUse",
+            "The support project already has tasks, so creating it cannot be undone. Point the fallback rule at another project instead."
+          )
+        });
+      }
+      removal.statuses = statusIds.length > 0 ? await em.find(StaffTimeTaskStatus, { id: { $in: statusIds }, timeProjectId: payload.timeProjectId, ...where, deletedAt: null }) : [];
+    }, async () => {
+      const now = /* @__PURE__ */ new Date();
+      const removedRuleCount = await em.nativeUpdate(
+        StaffSupportRoutingRule,
+        { id: payload.ruleId, ...where, timeProjectId: payload.timeProjectId, deletedAt: null },
+        { deletedAt: now, updatedAt: now }
+      );
+      removal.rule = removedRuleCount > 0 ? await em.findOne(StaffSupportRoutingRule, { id: payload.ruleId, ...where }, { refresh: true }) : null;
+      if (removal.project) {
+        removal.project.deletedAt = now;
+        removal.project.updatedAt = now;
+      }
+      for (const status of removal.statuses) {
+        status.deletedAt = now;
+        status.updatedAt = now;
+      }
+    }], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.createFallbackProject}.undo` });
+    const { project, rule: ruleToRemove } = removal;
+    if (ruleToRemove) {
+      await emitCrudUndoSideEffects({
+        dataEngine: ctx.container.resolve("dataEngine"),
+        action: "deleted",
+        entity: ruleToRemove,
+        identifiers: { id: ruleToRemove.id, organizationId: ruleToRemove.organizationId, tenantId: ruleToRemove.tenantId },
+        indexer: routingRuleIndexer
+      });
+    }
+    if (project) await emitProjectSideEffects(ctx, "deleted", project, true);
+  }
+};
+registerCommand(createRoutingRuleCommand);
+registerCommand(updateRoutingRuleCommand);
+registerCommand(deleteRoutingRuleCommand);
+registerCommand(createFallbackProjectCommand);
+export {
+  SUPPORT_ROUTING_RULE_RESOURCE_KIND,
+  staffSupportRoutingRuleCommandIds
+};
+//# sourceMappingURL=support-routing-rules.js.map

package/dist/modules/staff/commands/support-routing-rules.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../src/modules/staff/commands/support-routing-rules.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport { LockMode } from '@mikro-orm/core'\nimport type { CommandHandler, CommandRuntimeContext } from '@open-mercato/shared/lib/commands'\nimport { registerCommand } from '@open-mercato/shared/lib/commands'\nimport { CrudHttpError, isUniqueViolation } from '@open-mercato/shared/lib/crud/errors'\nimport { resolveTranslations } from '@open-mercato/shared/lib/i18n/server'\nimport { buildChanges, emitCrudSideEffects, emitCrudUndoSideEffects } from '@open-mercato/shared/lib/commands/helpers'\nimport { withAtomicFlush } from '@open-mercato/shared/lib/commands/flush'\nimport type { CrudIndexerConfig } from '@open-mercato/shared/lib/crud/types'\nimport type { DataEngine } from '@open-mercato/shared/lib/data/engine'\nimport { StaffSupportRoutingRule, StaffTimeProject, StaffTimeTask, StaffTimeTaskStatus } from '../data/entities'\nimport { staffTimeProjectCrudEvents, staffTimeProjectCrudIndexer } from '../lib/crud'\nimport {\n  staffSupportFallbackProjectCreateSchema,\n  staffSupportRoutingRuleCreateSchema,\n  staffSupportRoutingRuleUpdateSchema,\n  type StaffSupportFallbackProjectCreateInput,\n  type StaffSupportRoutingRuleCreateInput,\n  type StaffSupportRoutingRuleUpdateInput,\n} from '../data/validators'\nimport { findSupportTicketCategory } from '../lib/support/dictionaries'\nimport { ensureFallbackProjectAndRule, resolveContainerProjectCodeGenerator } from '../lib/support/seedDefaults'\nimport {\n  applyScopeToWhere,\n  commandActorScope,\n  commandInputScope,\n  ensureOrganizationScope,\n  ensureTenantScope,\n  explicitStaffCommandScope,\n  extractUndoPayload,\n  lockLiveProjectForWrite,\n  scopedStaffSnapshotWhere,\n  staffSnapshotScopeFromContext,\n  staffSnapshotScopeFromSnapshot,\n  type StaffSnapshotScope,\n} from './shared'\n\nexport const staffSupportRoutingRuleCommandIds = {\n  create: 'staff.support.routing_rules.create',\n  update: 'staff.support.routing_rules.update',\n  delete: 'staff.support.routing_rules.delete',\n  createFallbackProject: 'staff.support.routing_rules.create_fallback_project',\n} as const\n\nexport const SUPPORT_ROUTING_RULE_RESOURCE_KIND = 'staff.support.routing_rule'\n\nconst routingRuleIndexer: CrudIndexerConfig<StaffSupportRoutingRule> = {\n  entityType: 'staff:staff_support_routing_rule',\n}\n\ntype Translate = (key: string, fallback: string) => string\n\ntype RoutingRuleSnapshot = {\n  id: string\n  tenantId: string\n  organizationId: string\n  categoryValue: string | null\n  timeProjectId: string\n  isActive: boolean\n  deletedAt: string | null\n}\n\ntype RoutingRuleUndoPayload = {\n  before?: RoutingRuleSnapshot | null\n  after?: RoutingRuleSnapshot | null\n}\n\nfunction toSnapshot(rule: StaffSupportRoutingRule): RoutingRuleSnapshot {\n  return {\n    id: rule.id,\n    tenantId: rule.tenantId,\n    organizationId: rule.organizationId,\n    categoryValue: rule.categoryValue ?? null,\n    timeProjectId: rule.timeProjectId,\n    isActive: rule.isActive,\n    deletedAt: rule.deletedAt ? rule.deletedAt.toISOString() : null,\n  }\n}\n\nasync function loadSnapshot(\n  em: EntityManager,\n  id: string,\n  scope?: StaffSnapshotScope | null,\n): Promise<RoutingRuleSnapshot | null> {\n  const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(id, scope))\n  return rule ? toSnapshot(rule) : null\n}\n\nfunction notFoundError(translate: Translate): CrudHttpError {\n  return new CrudHttpError(404, {\n    error: translate('staff.support.errors.routingRuleNotFound', 'Routing rule not found.'),\n  })\n}\n\nfunction fallbackRequiredError(translate: Translate): CrudHttpError {\n  return new CrudHttpError(422, {\n    code: 'support_fallback_rule_required',\n    error: translate(\n      'staff.support.errors.fallbackRuleRequired',\n      'The fallback rule cannot be deleted or paused. Point it at another project instead.',\n    ),\n  })\n}\n\nfunction duplicateRuleError(translate: Translate, isFallback: boolean): CrudHttpError {\n  const message = isFallback\n    ? translate('staff.support.errors.fallbackRuleExists', 'This organization already has a fallback rule.')\n    : translate('staff.support.errors.categoryRuleExists', 'This category already has a routing rule.')\n  return new CrudHttpError(409, {\n    code: 'support_routing_rule_duplicate',\n    error: message,\n    fieldErrors: { categoryValue: message },\n  })\n}\n\nasync function requireRoutableProject(\n  em: EntityManager,\n  timeProjectId: string,\n  scope: { tenantId: string; organizationId: string },\n  translate: Translate,\n  options: { requireDefaultStatus?: boolean } = {},\n): Promise<void> {\n  const project = await lockLiveProjectForWrite(em, timeProjectId, explicitStaffCommandScope(scope.tenantId, scope.organizationId))\n  if (!project) {\n    const message = translate('staff.support.errors.projectNotFound', 'The selected project does not exist in this organization.')\n    throw new CrudHttpError(422, { code: 'support_project_not_found', error: message, fieldErrors: { timeProjectId: message } })\n  }\n  if (options.requireDefaultStatus === false) return\n  const defaultStatus = await em.findOne(\n    StaffTimeTaskStatus,\n    { timeProjectId, tenantId: scope.tenantId, organizationId: scope.organizationId, isDefault: true, deletedAt: null },\n    { fields: ['id'] },\n  )\n  if (!defaultStatus) {\n    const message = translate(\n      'staff.support.errors.projectHasNoDefaultStatus',\n      'The selected project has no default task status, so tickets cannot be filed on its board.',\n    )\n    throw new CrudHttpError(422, { code: 'support_project_no_default_status', error: message, fieldErrors: { timeProjectId: message } })\n  }\n}\n\nasync function requireKnownCategory(\n  em: EntityManager,\n  categoryValue: string,\n  scope: { tenantId: string; organizationId: string },\n  translate: Translate,\n): Promise<void> {\n  const category = await findSupportTicketCategory(em, scope, categoryValue)\n  if (category) return\n  const message = translate('staff.support.errors.categoryNotFound', 'This category does not exist in the support categories dictionary.')\n  throw new CrudHttpError(422, { code: 'support_category_not_found', error: message, fieldErrors: { categoryValue: message } })\n}\n\nasync function emitRuleSideEffects(\n  ctx: CommandRuntimeContext,\n  action: 'created' | 'updated' | 'deleted',\n  rule: StaffSupportRoutingRule,\n): Promise<void> {\n  await emitCrudSideEffects({\n    dataEngine: ctx.container.resolve('dataEngine'),\n    action,\n    entity: rule,\n    identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },\n    indexer: routingRuleIndexer,\n  })\n}\n\nconst createRoutingRuleCommand: CommandHandler<StaffSupportRoutingRuleCreateInput, { ruleId: string }> = {\n  id: staffSupportRoutingRuleCommandIds.create,\n  async execute(rawInput, ctx) {\n    const parsed = staffSupportRoutingRuleCreateSchema.parse(rawInput)\n    const scope = commandInputScope(ctx, parsed.tenantId, parsed.organizationId)\n    const { translate } = await resolveTranslations()\n    const target = { tenantId: parsed.tenantId, organizationId: parsed.organizationId }\n    const categoryValue = parsed.categoryValue ?? null\n    const isFallback = categoryValue === null\n    if (isFallback && parsed.isActive === false) throw fallbackRequiredError(translate)\n\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    let created: StaffSupportRoutingRule | null = null\n    try {\n      await withAtomicFlush(\n        em,\n        [\n          async () => {\n            await requireRoutableProject(em, parsed.timeProjectId, target, translate)\n            if (categoryValue !== null) await requireKnownCategory(em, categoryValue, target, translate)\n            const duplicate = await em.findOne(\n              StaffSupportRoutingRule,\n              applyScopeToWhere<StaffSupportRoutingRule>({ categoryValue, deletedAt: null }, scope),\n              { fields: ['id'] },\n            )\n            if (duplicate) throw duplicateRuleError(translate, isFallback)\n          },\n          () => {\n            created = em.create(StaffSupportRoutingRule, {\n              tenantId: parsed.tenantId,\n              organizationId: parsed.organizationId,\n              categoryValue,\n              timeProjectId: parsed.timeProjectId,\n              isActive: isFallback ? true : parsed.isActive ?? true,\n              createdAt: new Date(),\n              updatedAt: new Date(),\n              deletedAt: null,\n            })\n            em.persist(created)\n          },\n        ],\n        { transaction: true, label: staffSupportRoutingRuleCommandIds.create },\n      )\n    } catch (err) {\n      if (isUniqueViolation(err)) throw duplicateRuleError(translate, isFallback)\n      throw err\n    }\n    const record = created as StaffSupportRoutingRule | null\n    if (!record) throw notFoundError(translate)\n    await emitRuleSideEffects(ctx, 'created', record)\n    return { ruleId: record.id }\n  },\n  buildLog: async ({ result, ctx }) => {\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const snapshot = await loadSnapshot(em, result.ruleId, staffSnapshotScopeFromContext(ctx))\n    if (!snapshot) return null\n    const { translate } = await resolveTranslations()\n    return {\n      actionLabel: translate('staff.audit.support.routingRules.create', 'Create support routing rule'),\n      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,\n      resourceId: snapshot.id,\n      tenantId: snapshot.tenantId,\n      organizationId: snapshot.organizationId,\n      snapshotAfter: snapshot,\n      payload: { undo: { after: snapshot } satisfies RoutingRuleUndoPayload },\n    }\n  },\n  undo: async ({ logEntry, ctx }) => {\n    const after = extractUndoPayload<RoutingRuleUndoPayload>(logEntry)?.after\n    if (!after) return\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(after.id, staffSnapshotScopeFromSnapshot(after)))\n    if (!rule) return\n    await withAtomicFlush(em, [() => {\n      rule.deletedAt = new Date()\n      rule.updatedAt = new Date()\n    }], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.create}.undo` })\n    await emitCrudUndoSideEffects({\n      dataEngine: ctx.container.resolve('dataEngine'),\n      action: 'deleted',\n      entity: rule,\n      identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },\n      indexer: routingRuleIndexer,\n    })\n  },\n}\n\nconst updateRoutingRuleCommand: CommandHandler<StaffSupportRoutingRuleUpdateInput, { ruleId: string }> = {\n  id: staffSupportRoutingRuleCommandIds.update,\n  async prepare(rawInput, ctx) {\n    const parsed = staffSupportRoutingRuleUpdateSchema.safeParse(rawInput)\n    if (!parsed.success) return {}\n    const em = ctx.container.resolve('em') as EntityManager\n    const before = await loadSnapshot(em, parsed.data.id, staffSnapshotScopeFromContext(ctx))\n    return before ? { before: { snapshot: before } } : {}\n  },\n  async execute(rawInput, ctx) {\n    const parsed = staffSupportRoutingRuleUpdateSchema.parse(rawInput)\n    const { translate } = await resolveTranslations()\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const scope = commandActorScope(ctx)\n    const rule = await em.findOne(\n      StaffSupportRoutingRule,\n      applyScopeToWhere<StaffSupportRoutingRule>({ id: parsed.id, deletedAt: null }, scope),\n    )\n    if (!rule) throw notFoundError(translate)\n    ensureTenantScope(ctx, rule.tenantId)\n    ensureOrganizationScope(ctx, rule.organizationId)\n    const isFallback = (rule.categoryValue ?? null) === null\n    if (isFallback && parsed.isActive === false) throw fallbackRequiredError(translate)\n    const target = { tenantId: rule.tenantId, organizationId: rule.organizationId }\n\n    await withAtomicFlush(\n      em,\n      [\n        async () => {\n          if (parsed.timeProjectId !== undefined) {\n            await requireRoutableProject(em, parsed.timeProjectId, target, translate, {\n              requireDefaultStatus: parsed.timeProjectId !== rule.timeProjectId,\n            })\n          }\n          const locked = await em.findOne(\n            StaffSupportRoutingRule,\n            { id: rule.id, ...target, deletedAt: null },\n            { lockMode: LockMode.PESSIMISTIC_WRITE, refresh: true },\n          )\n          if (!locked) throw notFoundError(translate)\n        },\n        () => {\n          if (parsed.timeProjectId !== undefined) rule.timeProjectId = parsed.timeProjectId\n          if (parsed.isActive !== undefined && !isFallback) rule.isActive = parsed.isActive\n          rule.updatedAt = new Date()\n        },\n      ],\n      { transaction: true, label: staffSupportRoutingRuleCommandIds.update },\n    )\n    await emitRuleSideEffects(ctx, 'updated', rule)\n    return { ruleId: rule.id }\n  },\n  buildLog: async ({ snapshots, ctx }) => {\n    const before = (snapshots.before as { snapshot?: RoutingRuleSnapshot } | undefined)?.snapshot\n    if (!before) return null\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const after = await loadSnapshot(em, before.id, staffSnapshotScopeFromSnapshot(before))\n    if (!after) return null\n    const { translate } = await resolveTranslations()\n    return {\n      actionLabel: translate('staff.audit.support.routingRules.update', 'Update support routing rule'),\n      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,\n      resourceId: before.id,\n      tenantId: before.tenantId,\n      organizationId: before.organizationId,\n      snapshotBefore: before,\n      snapshotAfter: after,\n      changes: buildChanges(\n        before as unknown as Record<string, unknown>,\n        after as unknown as Record<string, unknown>,\n        ['timeProjectId', 'isActive'],\n      ),\n      payload: { undo: { before, after } satisfies RoutingRuleUndoPayload },\n    }\n  },\n  undo: async ({ logEntry, ctx }) => {\n    const before = extractUndoPayload<RoutingRuleUndoPayload>(logEntry)?.before\n    if (!before) return\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(before.id, staffSnapshotScopeFromSnapshot(before)))\n    if (!rule) return\n    const { translate } = await resolveTranslations()\n    const target = { tenantId: rule.tenantId, organizationId: rule.organizationId }\n    await withAtomicFlush(em, [async () => {\n      await requireRoutableProject(em, before.timeProjectId, target, translate, {\n        requireDefaultStatus: before.timeProjectId !== rule.timeProjectId,\n      })\n      const locked = await em.findOne(\n        StaffSupportRoutingRule,\n        { id: rule.id, ...target, deletedAt: null },\n        { lockMode: LockMode.PESSIMISTIC_WRITE, refresh: true },\n      )\n      if (!locked) throw notFoundError(translate)\n    }, () => {\n      rule.timeProjectId = before.timeProjectId\n      rule.isActive = before.isActive\n      rule.updatedAt = new Date()\n    }], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.update}.undo` })\n    await emitCrudUndoSideEffects({\n      dataEngine: ctx.container.resolve('dataEngine'),\n      action: 'updated',\n      entity: rule,\n      identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },\n      indexer: routingRuleIndexer,\n    })\n  },\n}\n\nconst deleteRoutingRuleCommand: CommandHandler<{ id?: string }, { ruleId: string }> = {\n  id: staffSupportRoutingRuleCommandIds.delete,\n  async prepare(rawInput, ctx) {\n    if (!rawInput?.id) return {}\n    const em = ctx.container.resolve('em') as EntityManager\n    const before = await loadSnapshot(em, rawInput.id, staffSnapshotScopeFromContext(ctx))\n    return before ? { before: { snapshot: before } } : {}\n  },\n  async execute(rawInput, ctx) {\n    const { translate } = await resolveTranslations()\n    if (!rawInput?.id) throw notFoundError(translate)\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const scope = commandActorScope(ctx)\n    const rule = await em.findOne(\n      StaffSupportRoutingRule,\n      applyScopeToWhere<StaffSupportRoutingRule>({ id: rawInput.id, deletedAt: null }, scope),\n    )\n    if (!rule) throw notFoundError(translate)\n    ensureTenantScope(ctx, rule.tenantId)\n    ensureOrganizationScope(ctx, rule.organizationId)\n    if ((rule.categoryValue ?? null) === null) throw fallbackRequiredError(translate)\n    await withAtomicFlush(em, [() => {\n      rule.deletedAt = new Date()\n      rule.updatedAt = new Date()\n    }], { transaction: true, label: staffSupportRoutingRuleCommandIds.delete })\n    await emitRuleSideEffects(ctx, 'deleted', rule)\n    return { ruleId: rule.id }\n  },\n  buildLog: async ({ snapshots }) => {\n    const before = (snapshots.before as { snapshot?: RoutingRuleSnapshot } | undefined)?.snapshot\n    if (!before) return null\n    const { translate } = await resolveTranslations()\n    return {\n      actionLabel: translate('staff.audit.support.routingRules.delete', 'Delete support routing rule'),\n      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,\n      resourceId: before.id,\n      tenantId: before.tenantId,\n      organizationId: before.organizationId,\n      snapshotBefore: before,\n      payload: { undo: { before } satisfies RoutingRuleUndoPayload },\n    }\n  },\n  undo: async ({ logEntry, ctx }) => {\n    const before = extractUndoPayload<RoutingRuleUndoPayload>(logEntry)?.before\n    if (!before) return\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const rule = await em.findOne(StaffSupportRoutingRule, scopedStaffSnapshotWhere(before.id, staffSnapshotScopeFromSnapshot(before)))\n    if (!rule || !rule.deletedAt) return\n    const { translate } = await resolveTranslations()\n    const categoryValue = rule.categoryValue ?? null\n    const isFallback = categoryValue === null\n    try {\n      await withAtomicFlush(em, [\n        async () => {\n          await requireRoutableProject(em, rule.timeProjectId, { tenantId: rule.tenantId, organizationId: rule.organizationId }, translate)\n          const newer = await em.findOne(\n            StaffSupportRoutingRule,\n            {\n              tenantId: rule.tenantId,\n              organizationId: rule.organizationId,\n              categoryValue,\n              deletedAt: null,\n              id: { $ne: rule.id },\n            },\n            { fields: ['id'] },\n          )\n          if (newer) throw duplicateRuleError(translate, isFallback)\n        },\n        () => {\n          rule.deletedAt = null\n          rule.updatedAt = new Date()\n        },\n      ], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.delete}.undo` })\n    } catch (err) {\n      if (isUniqueViolation(err)) throw duplicateRuleError(translate, isFallback)\n      throw err\n    }\n    await emitCrudUndoSideEffects({\n      dataEngine: ctx.container.resolve('dataEngine'),\n      action: 'created',\n      entity: rule,\n      identifiers: { id: rule.id, organizationId: rule.organizationId, tenantId: rule.tenantId },\n      indexer: routingRuleIndexer,\n    })\n  },\n}\n\nexport type SupportFallbackProjectResult = {\n  ruleId: string\n  timeProjectId: string\n  created: boolean\n  taskStatusIds: string[]\n  tenantId: string\n  organizationId: string\n}\n\ntype FallbackProjectUndoPayload = {\n  ruleId: string\n  timeProjectId: string\n  taskStatusIds: string[]\n  tenantId: string\n  organizationId: string\n}\n\nasync function emitProjectSideEffects(\n  ctx: CommandRuntimeContext,\n  action: 'created' | 'deleted',\n  project: StaffTimeProject,\n  undo: boolean,\n): Promise<void> {\n  const params = {\n    dataEngine: ctx.container.resolve('dataEngine') as DataEngine,\n    action,\n    entity: project,\n    identifiers: { id: project.id, organizationId: project.organizationId, tenantId: project.tenantId },\n    events: staffTimeProjectCrudEvents,\n    indexer: staffTimeProjectCrudIndexer,\n  }\n  if (undo) await emitCrudUndoSideEffects(params)\n  else await emitCrudSideEffects(params)\n}\n\nconst createFallbackProjectCommand: CommandHandler<StaffSupportFallbackProjectCreateInput, SupportFallbackProjectResult> = {\n  id: staffSupportRoutingRuleCommandIds.createFallbackProject,\n  async execute(rawInput, ctx) {\n    const parsed = staffSupportFallbackProjectCreateSchema.parse(rawInput)\n    commandInputScope(ctx, parsed.tenantId, parsed.organizationId)\n    const { translate } = await resolveTranslations()\n    const target = { tenantId: parsed.tenantId, organizationId: parsed.organizationId }\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const result = await ensureFallbackProjectAndRule(em, target, {\n      translate,\n      generateCode: resolveContainerProjectCodeGenerator(ctx.container),\n      projectName: translate('staff.support.fallbackProject.name', 'Customer support'),\n    })\n    if (result.created) {\n      const project = await em.findOne(StaffTimeProject, { id: result.timeProjectId, ...target })\n      if (project) await emitProjectSideEffects(ctx, 'created', project, false)\n      const rule = await em.findOne(StaffSupportRoutingRule, { id: result.ruleId, ...target })\n      if (rule) await emitRuleSideEffects(ctx, 'created', rule)\n    }\n    return { ...result, ...target }\n  },\n  buildLog: async ({ result }) => {\n    if (!result.created) return null\n    const { translate } = await resolveTranslations()\n    return {\n      actionLabel: translate('staff.audit.support.routingRules.createFallbackProject', 'Create support fallback project'),\n      resourceKind: SUPPORT_ROUTING_RULE_RESOURCE_KIND,\n      resourceId: result.ruleId,\n      tenantId: result.tenantId,\n      organizationId: result.organizationId,\n      context: { cacheAliases: [`${staffTimeProjectCrudEvents.module}.${staffTimeProjectCrudEvents.entity}`] },\n      payload: {\n        undo: {\n          ruleId: result.ruleId,\n          timeProjectId: result.timeProjectId,\n          taskStatusIds: result.taskStatusIds,\n          tenantId: result.tenantId,\n          organizationId: result.organizationId,\n        } satisfies FallbackProjectUndoPayload,\n      },\n    }\n  },\n  undo: async ({ logEntry, ctx }) => {\n    const payload = extractUndoPayload<FallbackProjectUndoPayload>(logEntry)\n    if (!payload?.ruleId || !payload.timeProjectId) return\n    const where = { tenantId: payload.tenantId, organizationId: payload.organizationId }\n    const em = (ctx.container.resolve('em') as EntityManager).fork()\n    const statusIds = Array.isArray(payload.taskStatusIds) ? payload.taskStatusIds : []\n    const removal: {\n      project: StaffTimeProject | null\n      rule: StaffSupportRoutingRule | null\n      statuses: StaffTimeTaskStatus[]\n    } = { project: null, rule: null, statuses: [] }\n    await withAtomicFlush(em, [async () => {\n      removal.project = await em.findOne(\n        StaffTimeProject,\n        { id: payload.timeProjectId, ...where, deletedAt: null },\n        { lockMode: LockMode.PESSIMISTIC_WRITE },\n      )\n      const liveTaskCount = await em.count(StaffTimeTask, { timeProjectId: payload.timeProjectId, ...where, deletedAt: null })\n      if (liveTaskCount > 0) {\n        const { translate } = await resolveTranslations()\n        throw new CrudHttpError(409, {\n          code: 'support_fallback_project_in_use',\n          error: translate(\n            'staff.support.errors.fallbackProjectInUse',\n            'The support project already has tasks, so creating it cannot be undone. Point the fallback rule at another project instead.',\n          ),\n        })\n      }\n      removal.statuses = statusIds.length > 0\n        ? await em.find(StaffTimeTaskStatus, { id: { $in: statusIds }, timeProjectId: payload.timeProjectId, ...where, deletedAt: null })\n        : []\n    }, async () => {\n      const now = new Date()\n      const removedRuleCount = await em.nativeUpdate(\n        StaffSupportRoutingRule,\n        { id: payload.ruleId, ...where, timeProjectId: payload.timeProjectId, deletedAt: null },\n        { deletedAt: now, updatedAt: now },\n      )\n      removal.rule = removedRuleCount > 0\n        ? await em.findOne(StaffSupportRoutingRule, { id: payload.ruleId, ...where }, { refresh: true })\n        : null\n      if (removal.project) {\n        removal.project.deletedAt = now\n        removal.project.updatedAt = now\n      }\n      for (const status of removal.statuses) {\n        status.deletedAt = now\n        status.updatedAt = now\n      }\n    }], { transaction: true, label: `${staffSupportRoutingRuleCommandIds.createFallbackProject}.undo` })\n    const { project, rule: ruleToRemove } = removal\n    if (ruleToRemove) {\n      await emitCrudUndoSideEffects({\n        dataEngine: ctx.container.resolve('dataEngine'),\n        action: 'deleted',\n        entity: ruleToRemove,\n        identifiers: { id: ruleToRemove.id, organizationId: ruleToRemove.organizationId, tenantId: ruleToRemove.tenantId },\n        indexer: routingRuleIndexer,\n      })\n    }\n    if (project) await emitProjectSideEffects(ctx, 'deleted', project, true)\n  },\n}\n\nregisterCommand(createRoutingRuleCommand)\nregisterCommand(updateRoutingRuleCommand)\nregisterCommand(deleteRoutingRuleCommand)\nregisterCommand(createFallbackProjectCommand)\n"],
+  "mappings": 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+}