@microsoft/omnichannel-chat-widget 1.8.2-main.fc93d3d → 1.8.3-main.1381896

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,6 +1,9 @@
 import { ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { changeLanguageCodeFormatForWebChat, getConversationDetailsCall } from "../../../common/utils";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { Constants } from "../../../common/Constants";
+import { ConversationState } from "../../../contexts/common/ConversationState";
 import DOMPurify from "dompurify";
 import HyperlinkTextOverrideRenderer from "../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
@@ -12,32 +15,35 @@ import { createActivityMiddleware } from "../../webchatcontainerstateful/webchat
 import { createAttachmentMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import createAttachmentUploadValidatorMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware";
 import { createAvatarMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
+import createCallActionMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware";
 import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
+import { createCitationsMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware";
 import createConversationEndMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware";
+import createCustomEventMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware";
 import createDataMaskingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware";
 import { createMarkdown } from "./createMarkdown";
 import createMaxMessageSizeValidator from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator";
 import { createMessageSequenceIdOverrideMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware";
 import { createMessageTimeStampMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
+import { createQueueOverflowMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware";
 import { createStore } from "botframework-webchat";
 import { createToastMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware";
 import { createWebChatTelemetry } from "../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { defaultAttachmentProps } from "../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { executeReducer } from "../../../contexts/createReducer";
 import { getLocaleStringFromId } from "@microsoft/omnichannel-chat-sdk";
 import gifUploadMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware";
 import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware";
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { Constants } from "../../../common/Constants";
-import { ConversationState } from "../../../contexts/common/ConversationState";
-import { executeReducer } from "../../../contexts/createReducer";
+import { localizedStringsBotInitialsMiddleware, getOverriddenLocalizedStrings } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
   // Add a hook to make all links open a new window
   postDomPurifyActivities();
   const localizedTexts = {
@@ -112,7 +118,7 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     };
     webChatStore = createStore({},
     //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, createCitationsMiddleware(state, dispatch), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(), localizedStringsBotInitialsMiddleware(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
@@ -166,7 +172,8 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     onTelemetry: createWebChatTelemetry(),
     cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain25 = props.webChatContainerProps) === null || _props$webChatContain25 === void 0 ? void 0 : _props$webChatContain25.botMagicCode) || undefined),
     sendTypingIndicator: true,
-    ...((_props$webChatContain26 = props.webChatContainerProps) === null || _props$webChatContain26 === void 0 ? void 0 : _props$webChatContain26.webChatProps)
+    overrideLocalizedStrings: getOverriddenLocalizedStrings((_props$webChatContain26 = props.webChatContainerProps) === null || _props$webChatContain26 === void 0 ? void 0 : (_props$webChatContain27 = _props$webChatContain26.webChatProps) === null || _props$webChatContain27 === void 0 ? void 0 : _props$webChatContain27.overrideLocalizedStrings),
+    ...((_props$webChatContain28 = props.webChatContainerProps) === null || _props$webChatContain28 === void 0 ? void 0 : _props$webChatContain28.webChatProps)
   };
   return webChatProps;
 };

package/lib/esm/components/livechatwidget/common/overridePropsOnMockIfApplicable.js

@@ -1,6 +1,7 @@
 const overridePropsOnMockIfApplicable = props => {
   var _props$mock, _props$mock2;
   if (props !== null && props !== void 0 && (_props$mock = props.mock) !== null && _props$mock !== void 0 && _props$mock.type && (props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type.toLowerCase()) === "designer") {
+    var _props$mock3, _props$mock3$mockMess;
     if (!props.webChatContainerProps) {
       props.webChatContainerProps = {};
     }
@@ -16,7 +17,7 @@ const overridePropsOnMockIfApplicable = props => {
     props.webChatContainerProps = {
       ...props.webChatContainerProps,
       webChatProps: {
-        disabled: true,
+        disabled: !(props !== null && props !== void 0 && (_props$mock3 = props.mock) !== null && _props$mock3 !== void 0 && (_props$mock3$mockMess = _props$mock3.mockMessages) !== null && _props$mock3$mockMess !== void 0 && _props$mock3$mockMess.length),
         ...props.webChatContainerProps.webChatProps,
         overrideLocalizedStrings: {
           TEXT_INPUT_PLACEHOLDER: "Send a message . . .",

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -6,6 +6,7 @@ import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostC
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { addDelayInMs } from "../../../common/utils";
 import { getPostChatSurveyConfig } from "./liveChatConfigUtils";
+import { executeReducer } from "../../../contexts/createReducer";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let conversationDetails = undefined;
@@ -59,6 +60,13 @@ const renderSurvey = async (postChatContext, state, dispatch) => {
 // Function for embed mode postchat workflow which is essentially same for both customer and agent
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
+  const inMemoryState = executeReducer(state, {
+    type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: null
+  });
+  if (inMemoryState.appStates.conversationState === ConversationState.Closed) {
+    return;
+  }
   TelemetryHelper.logActionEvent(LogLevel.INFO, {
     Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
   });
@@ -79,6 +87,13 @@ const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
       payload: ConversationState.PostchatLoading
     });
     await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+    const inMemoryState = executeReducer(state, {
+      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    if (inMemoryState.appStates.conversationState === ConversationState.Closed) {
+      return;
+    }
     dispatch({
       type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: ConversationState.Postchat
@@ -97,6 +112,14 @@ const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initiatePostChat = async (props, conversationDetailsParam, state, dispatch, postchatContext) => {
   var _conversationDetails;
+  const inMemoryState = executeReducer(state, {
+    type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: null
+  });
+  if (inMemoryState.appStates.conversationState === ConversationState.Closed) {
+    // If the conversation is closed, we need to reset the state
+    return;
+  }
   conversationDetails = conversationDetailsParam;
   const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
   await setSurveyMode(props, participantType, state, dispatch);

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -1,5 +1,6 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { Constants, LiveWorkItemState, WidgetLoadTelemetryMessage } from "../../../common/Constants";
+import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { checkContactIdError, createTimer, getConversationDetailsCall, getStateFromCache, getWidgetCacheIdfromProps, isNullOrEmptyString, isNullOrUndefined, isUndefinedOrEmpty } from "../../../common/utils";
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "./reconnectChatHelper";
 import { handleStartChatError, logWidgetLoadComplete } from "./startChatErrorHandler";
@@ -8,7 +9,6 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { chatSDKStateCleanUp } from "./endChat";
 import { createAdapter } from "./createAdapter";
 import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
@@ -99,7 +99,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
 
       // If minimized, maximize the chat, if the state is missing, consider it as minimized
       if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
-        var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$;
+        var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$, _TelemetryManager$Int;
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -110,7 +110,8 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
           eventName: BroadcastEvent.MaximizeChat,
           payload: {
             height: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.height,
-            width: state === null || state === void 0 ? void 0 : (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.widgetSize) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.width
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.widgetSize) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.width,
+            runtimeId: TelemetryManager === null || TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.lcwRuntimeId
           }
         });
       }
@@ -131,7 +132,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
    * This is because a new change to control OOH as closed event when a widget is coming from chat.
    */
   if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.isMinimized) === true) {
-    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$;
+    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$, _TelemetryManager$Int2;
     dispatch({
       type: LiveChatWidgetActionType.SET_MINIMIZED,
       payload: false
@@ -141,14 +142,14 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
       eventName: BroadcastEvent.MaximizeChat,
       payload: {
         height: state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.widgetSize) === null || _state$domainStates5$ === void 0 ? void 0 : _state$domainStates5$.height,
-        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width
+        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width,
+        runtimeId: TelemetryManager === null || TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int2 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.lcwRuntimeId
       }
     });
   }
   const optionalParams = {
     isProactiveChat
   };
-  createTrackingForFirstMessage();
   await initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams);
 };
 
@@ -199,6 +200,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
       // startTime is used to determine if a message is history or new, better to be set before creating the adapter to get bandwidth
       const startTime = new Date().getTime();
+      createTrackingForFirstMessage();
       await facadeChatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
       await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);

package/lib/esm/components/livechatwidget/interfaces/IMockProps.js

@@ -1,6 +1,6 @@
-var LiveChatWidgetMockType;
+export let LiveChatWidgetMockType;
 (function (LiveChatWidgetMockType) {
   LiveChatWidgetMockType["Test"] = "Test";
   LiveChatWidgetMockType["Demo"] = "Demo";
-})(LiveChatWidgetMockType || (LiveChatWidgetMockType = {}));
-export {};
+  LiveChatWidgetMockType["Designer"] = "Designer";
+})(LiveChatWidgetMockType || (LiveChatWidgetMockType = {}));

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -9,6 +9,7 @@ import { TelemetryManager, TelemetryTimers } from "../../../common/telemetry/Tel
 import { chatSDKStateCleanUp, endChat, endChatStateCleanUp, prepareEndChat } from "../common/endChat";
 import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
 import { createTimer, getBroadcastChannelName, getConversationDetailsCall, getLocaleDirection, getStateFromCache, getWidgetCacheIdfromProps, getWidgetEndChatEventName, isNullOrEmptyString, isNullOrUndefined, isThisSessionPopout, isUndefinedOrEmpty, setOcUserAgent } from "../../../common/utils";
+import { customEventCallback, subscribeToSendCustomEvent } from "../common/customEventHandler";
 import { defaultClientDataStoreProvider, isCookieAllowed } from "../../../common/storage/default/defaultClientDataStoreProvider";
 import { handleChatReconnect, isPersistentEnabled, isReconnectEnabled } from "../common/reconnectChatHelper";
 import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowStartChatErrorPane, shouldShowWebChatContainer } from "../../../controller/componentController";
@@ -413,7 +414,7 @@ export const LiveChatWidgetStateful = props => {
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
       var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
-      if (state.appStates.outsideOperatingHours === true) {
+      if (state.appStates.outsideOperatingHours && state.appStates.conversationState !== ConversationState.Active) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -479,7 +480,8 @@ export const LiveChatWidgetStateful = props => {
           eventName: BroadcastEvent.MaximizeChat,
           payload: {
             height: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.widgetSize) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.height,
-            width: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.widgetSize) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.width
+            width: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.widgetSize) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.width,
+            lcwRuntimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
           }
         });
         return;
@@ -580,6 +582,9 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    // subscribe custom event
+    subscribeToSendCustomEvent(BroadcastService, facadeChatSDK, customEventCallback);
+
     // Check for TPC and log in telemetry if blocked
     isCookieAllowed();
     return () => {
@@ -715,11 +720,7 @@ export const LiveChatWidgetStateful = props => {
       endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
-    const inMemoryState = executeReducer(state, {
-      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
-      payload: null
-    });
-    let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+    const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
 
     // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
     // Hence setting ConversationState to InActive will be done later in the post chat flows
@@ -868,23 +869,46 @@ export const LiveChatWidgetStateful = props => {
 
   // WebChat's Composer can only be rendered if a directLine object is defined
   return directLine && /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
-            ::-webkit-scrollbar {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar {
                 width: ${scrollbarProps.width};
             }
 
-            ::-webkit-scrollbar-track {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-track {
                 background: ${scrollbarProps.trackBackgroundColor};
             }
 
-            ::-webkit-scrollbar-thumb {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb {
                 background: ${scrollbarProps.thumbBackgroundColor};
                 border-radius: ${scrollbarProps.thumbBorderRadius};
             }
 
-            ::-webkit-scrollbar-thumb:hover {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb:hover {
                 background: ${scrollbarProps.thumbHoverColor};
             }
 
+            /* High Contrast mode support - optimized for all variants */
+            @media (prefers-contrast: high), (-ms-high-contrast: active), (forced-colors: active) {
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-track {
+                    background: Canvas !important;
+                    border: 1px solid CanvasText !important;
+                }
+
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb {
+                    background: CanvasText !important;
+                    border: 1px solid Canvas !important;
+                    min-height: 20px !important;
+                }
+
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb:hover {
+                    background: Highlight !important;
+                    border: 1px solid CanvasText !important;
+                }
+
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-corner {
+                    background: Canvas !important;
+                }
+            }
+
             .webchat__basic-transcript__activity-markdown-body > :last-child {
                 margin-bottom: 0px;
             }
@@ -892,11 +916,21 @@ export const LiveChatWidgetStateful = props => {
             .webchat__basic-transcript__activity-markdown-body > :first-child {
                 margin-top: 0px;
             }
+                
             .webchat__basic-transcript__activity-markdown-body img.webchat__render-markdown__external-link-icon {
                 background-image : url(data:image/svg+xml;base64,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) !important;
                 height: .75em;
                 margin-left: .25em;
             }
+
+            .webchat__link-definitions__header-text {
+                color: ${bubbleBackground}
+            }
+            
+            .webchat__link-definitions__header-chevron {
+                color: ${bubbleBackground}
+            }
+
             ${(sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight) && `
             .webchat__auto-resize-textarea.webchat__send-box-text-box__text-area {
                 min-height: ${sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight} !important;

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -1,11 +1,10 @@
-/* eslint-disable @typescript-eslint/no-explicit-any */
-
 import { Constants, HtmlAttributeNames, HtmlClassNames } from "../../common/Constants";
 import { Stack } from "@fluentui/react";
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect } from "react";
+import React, { useEffect, useRef, useState } from "react";
 import { createTimer, getDeviceType, setFocusOnSendBox } from "../../common/utils";
 import { BotMagicCodeStore } from "./webchatcontroller/BotMagicCodeStore";
+import CitationPaneStateful from "../citationpanestateful/CitationPaneStateful";
 import { Components } from "botframework-webchat";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { NotificationHandler } from "./webchatcontroller/notification/NotificationHandler";
@@ -13,6 +12,7 @@ import { NotificationScenarios } from "./webchatcontroller/enums/NotificationSce
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { WebChatActionType } from "./webchatcontroller/enums/WebChatActionType";
 import { WebChatStoreLoader } from "./webchatcontroller/WebChatStoreLoader";
+import { createIOSOptimizedEmojiFont } from "./common/utils/fontUtils";
 import { defaultAdaptiveCardStyles } from "./common/defaultStyles/defaultAdaptiveCardStyles";
 import { defaultMiddlewareLocalizedTexts } from "./common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultReceivedMessageAnchorStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles";
@@ -23,6 +23,7 @@ import { defaultWebChatContainerStatefulProps } from "./common/defaultProps/defa
 import { useChatContextStore } from "../..";
 let uiTimer;
 const broadcastChannelMessageEvent = "message";
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 const postActivity = activity => {
   // eslint-disable-line @typescript-eslint/no-explicit-any
   return {
@@ -48,13 +49,30 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 export const WebChatContainerStateful = props => {
-  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _props$webChatContain9, _props$webChatContain10;
+  var _props$webChatContain, _defaultWebChatContai, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp24, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
+  // Create a font family that includes emoji support, based on the primary font or default
+  const webChatStyles = ((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles) ?? defaultWebChatContainerStatefulProps.webChatStyles;
+  const primaryFont = (webChatStyles === null || webChatStyles === void 0 ? void 0 : webChatStyles.primaryFont) ?? ((_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.primaryFont);
+
+  // Use iOS-optimized emoji font that prioritizes system-ui for proper emoji rendering
+  const fontFamilyWithEmojis = createIOSOptimizedEmojiFont(primaryFont);
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.UXWebchatContainerCompleted
     });
   }, []);
+
+  // Citation pane state
+  const [citationPaneOpen, setCitationPaneOpen] = useState(false);
+  const [citationPaneText, setCitationPaneText] = useState("");
+
+  // Guard to prevent handling multiple rapid clicks which could cause
+  // the dim layer and pane to re-render out of sync and create a flicker.
+  const citationOpeningRef = useRef(false);
+
+  // ...existing code...
+
   const {
     BasicWebChat
   } = Components;
@@ -63,6 +81,53 @@ export const WebChatContainerStateful = props => {
     webChatContainerProps,
     contextDataStore
   } = props;
+
+  // Delegated click handler for citation anchors. Placed after state is
+  // available so we can prefer reading citations from app state and fall
+  // back to the legacy window map for backward-compatibility in tests.
+  useEffect(() => {
+    const clickHandler = ev => {
+      try {
+        if (citationOpeningRef.current) {
+          return;
+        }
+        const target = ev.target;
+        // Only consider anchors whose href starts with the citation scheme
+        const anchor = target.closest && target.closest("a[href^=\"cite:\"]");
+        if (anchor) {
+          ev.preventDefault();
+          citationOpeningRef.current = true;
+          // Rely only on the href to identify the citation key
+          let text = "";
+          try {
+            var _state$domainStates;
+            const cid = anchor.getAttribute("href");
+            // Prefer state-based citations injected by middleware
+            if (state !== null && state !== void 0 && (_state$domainStates = state.domainStates) !== null && _state$domainStates !== void 0 && _state$domainStates.citations && cid) {
+              text = state.domainStates.citations[cid] ?? "";
+            }
+            // If state lookup failed, fall back to the anchor's title or innerText
+            if (!text) {
+              text = anchor.getAttribute("title") || anchor.innerText || "";
+            }
+          } catch (e) {
+            // ignore
+          }
+          setCitationPaneOpen(true);
+          setCitationPaneText(text);
+
+          // Simple debounce - reset guard after a short delay
+          setTimeout(() => {
+            citationOpeningRef.current = false;
+          }, 100);
+        }
+      } catch (e) {
+        citationOpeningRef.current = false;
+      }
+    };
+    document.addEventListener("click", clickHandler);
+    return () => document.removeEventListener("click", clickHandler);
+  }, [state]);
   const containerStyles = {
     root: Object.assign({}, defaultWebChatContainerStatefulProps.containerStyles, webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.containerStyles, {
       display: state.appStates.isMinimized ? "none" : ""
@@ -74,7 +139,7 @@ export const WebChatContainerStateful = props => {
     ...(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.localizedTexts)
   };
   useEffect(() => {
-    var _props$webChatContain, _props$webChatContain2;
+    var _props$webChatContain2, _props$webChatContain3;
     if (getDeviceType() !== "standard" && (webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.webChatHistoryMobileAccessibilityLabel) !== undefined) {
       const chatHistoryElement = document.querySelector(`.${HtmlClassNames.webChatHistoryContainer}`);
       if (chatHistoryElement) {
@@ -92,21 +157,23 @@ export const WebChatContainerStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.WebChatLoaded
     });
-    if (((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.disableThirdPartyCookiesAlert) !== true && !contextDataStore) {
+    if (((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.renderingMiddlewareProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.disableThirdPartyCookiesAlert) !== true && !contextDataStore) {
       try {
         localStorage;
         sessionStorage;
       } catch (error) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
         if (!window.TPCWarningShown) {
           NotificationHandler.notifyWarning(NotificationScenarios.TPC, (localizedTexts === null || localizedTexts === void 0 ? void 0 : localizedTexts.THIRD_PARTY_COOKIES_BLOCKED_ALERT_MESSAGE) ?? "");
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
           window.TPCWarningShown = true;
         }
       }
     }
   }, []);
   useEffect(() => {
-    var _props$webChatContain3, _props$webChatContain4;
-    if (!((_props$webChatContain3 = props.webChatContainerProps) !== null && _props$webChatContain3 !== void 0 && (_props$webChatContain4 = _props$webChatContain3.botMagicCode) !== null && _props$webChatContain4 !== void 0 && _props$webChatContain4.disabled)) {
+    var _props$webChatContain4, _props$webChatContain5;
+    if (!((_props$webChatContain4 = props.webChatContainerProps) !== null && _props$webChatContain4 !== void 0 && (_props$webChatContain5 = _props$webChatContain4.botMagicCode) !== null && _props$webChatContain5 !== void 0 && _props$webChatContain5.disabled)) {
       return;
     }
     if (!window.BroadcastChannel) {
@@ -178,7 +245,7 @@ export const WebChatContainerStateful = props => {
         }
 
         .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card .ac-textBlock {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color} !important;
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color};
         }
 
         .webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__bubble--from-user {
@@ -198,8 +265,8 @@ export const WebChatContainerStateful = props => {
         }
 
         .ms_lcw_webchat_received_message>div.webchat__stacked-layout>div.webchat__stacked-layout__main>div.webchat__stacked-layout__content>div.webchat__stacked-layout__message-row>[class^=webchat]:not(.webchat__bubble--from-user)>.webchat__bubble__content {
-            background-color: ${((_props$webChatContain5 = props.webChatContainerProps) === null || _props$webChatContain5 === void 0 ? void 0 : (_props$webChatContain6 = _props$webChatContain5.webChatStyles) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.bubbleBackground) ?? ((_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.bubbleBackground)};
-            color:${((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : (_props$webChatContain8 = _props$webChatContain7.webChatStyles) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.bubbleTextColor) ?? ((_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.bubbleTextColor)};
+            background-color: ${((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : (_props$webChatContain7 = _props$webChatContain6.webChatStyles) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.bubbleBackground) ?? ((_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.bubbleBackground)};
+            color:${((_props$webChatContain8 = props.webChatContainerProps) === null || _props$webChatContain8 === void 0 ? void 0 : (_props$webChatContain9 = _props$webChatContain8.webChatStyles) === null || _props$webChatContain9 === void 0 ? void 0 : _props$webChatContain9.bubbleTextColor) ?? ((_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatStyles) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.bubbleTextColor)};
         }
 
         div[class="ac-textBlock"] a:link,
@@ -277,7 +344,7 @@ export const WebChatContainerStateful = props => {
         }
 
         .webchat__stacked-layout_container>div {
-            background: ${(props === null || props === void 0 ? void 0 : (_props$webChatContain9 = props.webChatContainerProps) === null || _props$webChatContain9 === void 0 ? void 0 : (_props$webChatContain10 = _props$webChatContain9.containerStyles) === null || _props$webChatContain10 === void 0 ? void 0 : _props$webChatContain10.background) ?? ""}
+            background: ${(props === null || props === void 0 ? void 0 : (_props$webChatContain10 = props.webChatContainerProps) === null || _props$webChatContain10 === void 0 ? void 0 : (_props$webChatContain11 = _props$webChatContain10.containerStyles) === null || _props$webChatContain11 === void 0 ? void 0 : _props$webChatContain11.background) ?? ""}
         }
         .webchat__toast_text {
             display: flex;
@@ -287,10 +354,43 @@ export const WebChatContainerStateful = props => {
             overflow-y: unset;
             }
 
-        
+        /* Custom styles for carousel hero cards */
+		ul.webchat__carousel-filmstrip__attachments .ac-image {
+			width: 200px !important;
+			height: 150px !important;
+			object-fit: cover !important;
+			border-radius: 8px !important;
+			border: 1px solid #e0e0e0 !important;
+		}
+
+		.webchat__carousel-filmstrip-attachment .webchat__bubble {
+			height: 100% !important;
+		}
+
+		.webchat__carousel-filmstrip-attachment .webchat__bubble #ms_lcw_webchat_adaptive_card {
+			height: 100% !important;
+		}
+
+        .webchat__auto-resize-textarea__textarea.webchat__send-box-text-box__html-text-area {
+            font-family: ${fontFamilyWithEmojis} !important;
+        }
+
+        /* Suggested actions carousel previous/next navigation focus */
+        .webchat__suggested-actions .webchat__suggested-actions__carousel .react-film__flipper:focus-visible .react-film__flipper__body {
+            outline: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp24 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp24 === void 0 ? void 0 : _webChatContainerProp24.suggestedActionKeyboardFocusIndicatorBorderStyle) ?? "dashed"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp25 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp25 === void 0 ? void 0 : _webChatContainerProp25.suggestedActionKeyboardFocusIndicatorBorderWidth) ?? "1px"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp26 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp26 === void 0 ? void 0 : _webChatContainerProp26.suggestedActionKeyboardFocusIndicatorBorderColor) ?? "#605E5C"} !important;
+            outline-offset: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp27 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp27 === void 0 ? void 0 : _webChatContainerProp27.suggestedActionKeyboardFocusIndicatorInset) ?? "2px"} !important;
+
         `), /*#__PURE__*/React.createElement(Stack, {
     styles: containerStyles,
     className: "webchat__stacked-layout_container"
-  }, /*#__PURE__*/React.createElement(BasicWebChat, null)));
+  }, /*#__PURE__*/React.createElement(BasicWebChat, null)), citationPaneOpen && /*#__PURE__*/React.createElement(CitationPaneStateful, {
+    id: ((_props$citationPanePr = props.citationPaneProps) === null || _props$citationPanePr === void 0 ? void 0 : _props$citationPanePr.id) || HtmlAttributeNames.ocwCitationPaneClassName,
+    title: ((_props$citationPanePr2 = props.citationPaneProps) === null || _props$citationPanePr2 === void 0 ? void 0 : _props$citationPanePr2.title) || HtmlAttributeNames.ocwCitationPaneTitle,
+    contentHtml: citationPaneText,
+    onClose: () => setCitationPaneOpen(false),
+    componentOverrides: (_props$citationPanePr3 = props.citationPaneProps) === null || _props$citationPanePr3 === void 0 ? void 0 : _props$citationPanePr3.componentOverrides,
+    controlProps: (_props$citationPanePr4 = props.citationPaneProps) === null || _props$citationPanePr4 === void 0 ? void 0 : _props$citationPanePr4.controlProps,
+    styleProps: (_props$citationPanePr5 = props.citationPaneProps) === null || _props$citationPanePr5 === void 0 ? void 0 : _props$citationPanePr5.styleProps
+  }));
 };
 export default WebChatContainerStateful;