@microsoft/omnichannel-chat-widget 1.8.2-main.fc93d3d → 1.8.3-main.1381896

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -65,7 +65,6 @@ export const ChatButtonStateful = props => {
   };
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
-    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps),
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
@@ -74,7 +73,8 @@ export const ChatButtonStateful = props => {
     unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     // Regular chat button onClick - this will always take precedence
-    onClick: () => ref.current()
+    onClick: () => ref.current(),
+    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
     // Only take specific properties from outOfOfficeButtonProps, never onClick
@@ -83,7 +83,6 @@ export const ChatButtonStateful = props => {
     titleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro === void 0 ? void 0 : _outOfOfficeButtonPro.titleText) || "We're Offline",
     subtitleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro2 = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro2 === void 0 ? void 0 : _outOfOfficeButtonPro2.subtitleText) || "No agents available",
     unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
-    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps),
     // Out-of-office specific onClick - this will ALWAYS take precedence
     onClick: () => {
       if (state.appStates.isMinimized) {
@@ -96,7 +95,8 @@ export const ChatButtonStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.OutOfOffice
       });
-    }
+    },
+    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {

package/lib/esm/components/citationpanestateful/CitationDim.js

@@ -0,0 +1,20 @@
+import React from "react";
+import ReactDOM from "react-dom";
+import { DimLayer } from "../dimlayer/DimLayer";
+const CONTAINER_SELECTOR = ".webchat__stacked-layout_container";
+export const CitationDim = _ref => {
+  let {
+    brightness = "0.2"
+  } = _ref;
+  const container = document.querySelector(CONTAINER_SELECTOR);
+  if (!container) return null;
+  return /*#__PURE__*/ReactDOM.createPortal( /*#__PURE__*/React.createElement("div", {
+    style: {
+      position: "absolute",
+      inset: 0
+    }
+  }, /*#__PURE__*/React.createElement(DimLayer, {
+    brightness: brightness
+  })), container);
+};
+export default CitationDim;

package/lib/esm/components/citationpanestateful/CitationPaneStateful.js

@@ -0,0 +1,188 @@
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+import React, { useEffect, useState } from "react";
+import { createTimer, findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setTabIndices } from "../../common/utils";
+import CitationDim from "./CitationDim";
+import { CitationPane } from "@microsoft/omnichannel-chat-components";
+import { HtmlAttributeNames } from "../../common/Constants";
+import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { defaultCitationPaneStyles } from "./common/defaultProps/defaultCitationPaneProps";
+import useChatContextStore from "../../hooks/useChatContextStore";
+let uiTimer;
+export const CitationPaneStateful = props => {
+  var _props$styleProps3;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXCitationPaneStart
+    });
+  }, []);
+  const initialTabIndexMap = new Map();
+  let elements = [];
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars
+  const [state, dispatch] = useChatContextStore();
+
+  // Use props.id if provided, otherwise fall back to default
+  const controlId = props.id || HtmlAttributeNames.ocwCitationPaneClassName;
+
+  // Pane style computed to match the webchat widget container bounds so the pane
+  // stays within the widget and scrolls only vertically. We also track an
+  // "isReady" flag so we don't render the pane contents until the style is
+  // computed — this prevents a transient render that can appear as a flicker.
+  const [paneStyle, setPaneStyle] = useState(null);
+  const [isReady, setIsReady] = useState(false);
+
+  // Move focus to the container
+  useEffect(() => {
+    preventFocusToMoveOutOfElement(controlId);
+    const focusableElements = findAllFocusableElement(`#${controlId}`);
+    requestAnimationFrame(() => {
+      if (focusableElements && focusableElements.length > 0 && focusableElements[0]) {
+        focusableElements[0].focus({
+          preventScroll: true
+        });
+      }
+    });
+    elements = findParentFocusableElementsWithoutChildContainer(controlId);
+    setTabIndices(elements, initialTabIndexMap, false);
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.CitationPaneLoaded
+    });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXCitationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
+
+  // Compute the widget bounds and set pane style accordingly (95% of widget size
+  // and centered inside the widget). If the widget container can't be found,
+  // fall back to the default pane styles from defaultCitationPaneProps.
+  useEffect(() => {
+    const compute = () => {
+      var _props$styleProps2;
+      try {
+        const container = document.querySelector(".webchat__stacked-layout_container");
+        if (container) {
+          var _props$styleProps;
+          const rect = container.getBoundingClientRect();
+          const widthPx = Math.round(rect.width * 0.95);
+          const heightPx = Math.round(rect.height * 0.95);
+          const leftPx = Math.round(rect.left + (rect.width - widthPx) / 2);
+          const topPx = Math.round(rect.top + (rect.height - heightPx) / 2);
+          // Clone defaults and remove transform so explicit left/top pixel
+          // coordinates are respected and the pane stays within the
+          // widget bounds.
+          const base = Object.assign({}, defaultCitationPaneStyles.pane);
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+          if (base && base.transform) {
+            // remove centering transform when we compute exact pixel coords
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            delete base.transform;
+          }
+
+          // Merge user styles first, then computed positioning to ensure proper positioning
+          const computedStyle = {
+            left: `${leftPx}px`,
+            top: `${topPx}px`,
+            width: `${widthPx}px`,
+            height: `${heightPx}px`
+          };
+
+          // Apply user styles first, then override with computed positioning
+          const generalProps = (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps;
+          const userStyles = generalProps && typeof generalProps === "object" ? Object.assign({}, generalProps) : {};
+          // Remove positioning properties from user styles that would interfere
+          delete userStyles.position;
+          delete userStyles.left;
+          delete userStyles.top;
+          delete userStyles.width;
+          delete userStyles.height;
+          setPaneStyle(Object.assign({}, base, userStyles, computedStyle));
+          // Make the pane visible after the next paint to avoid layout
+          // flashes on initial mount.
+          requestAnimationFrame(() => setIsReady(true));
+          return;
+        }
+      } catch (e) {
+        // ignore
+      }
+
+      // fallback - merge defaults with user-provided styles but preserve positioning
+      const generalProps = (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.generalStyleProps;
+      const userStyles = generalProps && typeof generalProps === "object" ? Object.assign({}, generalProps) : {};
+      // Remove positioning properties from user styles for fallback
+      delete userStyles.position;
+      delete userStyles.left;
+      delete userStyles.top;
+      delete userStyles.width;
+      delete userStyles.height;
+      const fallbackStyle = Object.assign({}, defaultCitationPaneStyles.pane, userStyles);
+      setPaneStyle(fallbackStyle);
+      requestAnimationFrame(() => setIsReady(true));
+    };
+    compute();
+    window.addEventListener("resize", compute);
+    return () => window.removeEventListener("resize", compute);
+  }, [(_props$styleProps3 = props.styleProps) === null || _props$styleProps3 === void 0 ? void 0 : _props$styleProps3.generalStyleProps]);
+  const handleClose = () => {
+    if (props.onClose) props.onClose();
+    dispatch({
+      type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
+      payload: null
+    });
+    setTabIndices(elements, initialTabIndexMap, true);
+  };
+
+  // Merge a safe style object for the container and cast to CSSProperties to satisfy TS
+  const baseStyle = Object.assign({
+    position: "relative"
+  }, paneStyle ?? {
+    position: "fixed"
+  });
+
+  // If paneStyle hasn't been computed yet, render the DimLayer so clicks
+  // still close overlays but hide the pane itself to avoid flashes.
+  const hiddenStyle = {
+    visibility: isReady ? "visible" : "hidden",
+    pointerEvents: isReady ? "auto" : "none"
+  };
+
+  // Default wrapper styles - these control the positioning container
+  const defaultWrapperStyles = {
+    display: "flex",
+    flexDirection: "column",
+    zIndex: 10001
+  };
+
+  // Wrapper styles for the positioning container
+  const wrapperStyles = Object.assign({}, baseStyle, hiddenStyle, defaultWrapperStyles);
+
+  // Merge the computed positioning styles with user's generalStyleProps for the CitationPane
+  const mergedStyleProps = props.styleProps ? {
+    ...props.styleProps,
+    generalStyleProps: Object.assign({}, props.styleProps.generalStyleProps)
+  } : undefined;
+  const controlProps = {
+    id: controlId,
+    dir: state.domainStates.globalDir,
+    titleText: props.title,
+    contentHtml: props.contentHtml,
+    brightnessValueOnDim: "0.2",
+    // Default brightness
+    onClose: handleClose,
+    ...(props === null || props === void 0 ? void 0 : props.controlProps) // User props override defaults
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  };
+
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(CitationDim, {
+    brightness: controlProps.brightnessValueOnDim
+  }), /*#__PURE__*/React.createElement("div", {
+    style: wrapperStyles
+  }, /*#__PURE__*/React.createElement(CitationPane, {
+    componentOverrides: props === null || props === void 0 ? void 0 : props.componentOverrides,
+    controlProps: controlProps,
+    styleProps: mergedStyleProps
+  })));
+};
+export default CitationPaneStateful;

package/lib/esm/components/citationpanestateful/common/defaultProps/defaultCitationPaneProps.js

@@ -0,0 +1,61 @@
+export const defaultCitationPaneStyles = {
+  pane: {
+    position: "fixed",
+    left: "50%",
+    top: "18%",
+    transform: "translateX(-50%)",
+    background: "#fff",
+    width: "85%",
+    height: "85%",
+    overflowY: "auto",
+    overflowX: "hidden",
+    padding: 16,
+    borderRadius: 6,
+    zIndex: 10001,
+    boxSizing: "border-box"
+  }
+};
+export const defaultCitationContentCSS = controlId => `
+    #${controlId} .citation-content {
+        flex: 1;
+        min-height: 0; /* allow flex child to scroll */
+        overflow-y: auto;
+        overflow-x: auto;
+        margin-bottom: 12px;
+        white-space: normal; /* wrap normal text */
+        word-break: break-word;
+        -webkit-overflow-scrolling: touch;
+    }
+
+    #${controlId} .citation-content pre,
+    #${controlId} .citation-content code {
+        white-space: pre; /* preserve formatting */
+    }
+
+    #${controlId} .citation-content table {
+        width: 100%;
+        border-collapse: collapse;
+        margin-bottom: 12px;
+        table-layout: auto;
+        overflow-x: auto;
+        display: block;
+    }
+
+    #${controlId} .citation-content table th,
+    #${controlId} .citation-content table td {
+        padding: 8px 12px;
+        border: 1px solid rgba(0,0,0,0.08);
+        text-align: left;
+        vertical-align: top;
+        word-break: break-word;
+    }
+
+    #${controlId} .citation-content img {
+        max-width: 100%;
+        height: auto;
+    }
+`;
+export default {
+  defaultCitationPaneStyles,
+  defaultCitationContentCSS
+};

package/lib/esm/components/confirmationpanestateful/interfaces/IConfirmationPaneLocalizedTexts.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/livechatwidget/LiveChatWidget.js

@@ -13,13 +13,13 @@ import { isPersistentChatEnabled } from "./common/liveChatConfigUtils";
 import overridePropsOnMockIfApplicable from "./common/overridePropsOnMockIfApplicable";
 import { registerTelemetryLoggers } from "./common/registerTelemetryLoggers";
 export const LiveChatWidget = props => {
-  var _props$mock, _props$featureConfigP, _props$chatConfig, _props$chatConfig$Liv, _props$chatConfig2, _props$chatConfig2$Li;
+  var _props$featureConfigP, _props$chatConfig, _props$chatConfig$Liv, _props$chatConfig2, _props$chatConfig2$Li;
   const reducer = createReducer();
   const [state, dispatch] = useReducer(reducer, getLiveChatWidgetContextInitialState(props));
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useState(undefined);
   const [facadeChatSDK, setFacadeChatSDK] = useState(undefined);
-  const chatSDK = getMockChatSDKIfApplicable(props.chatSDK, props === null || props === void 0 ? void 0 : (_props$mock = props.mock) === null || _props$mock === void 0 ? void 0 : _props$mock.type);
+  const chatSDK = getMockChatSDKIfApplicable(props.chatSDK, props === null || props === void 0 ? void 0 : props.mock);
   const disableReauthentication = ((_props$featureConfigP = props.featureConfigProps) === null || _props$featureConfigP === void 0 ? void 0 : _props$featureConfigP.disableReauthentication) === true;
   overridePropsOnMockIfApplicable(props);
   if (!props.chatConfig) {
@@ -29,14 +29,14 @@ export const LiveChatWidget = props => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = !!((_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction) || isPersistentChatEnabled((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_conversationmode);
   if (!facadeChatSDK) {
-    var _props$mock2;
+    var _props$mock;
     setFacadeChatSDK(new FacadeChatSDK({
       "chatSDK": chatSDK,
       "chatConfig": props.chatConfig,
       "isAuthenticated": isAuthenticatedChat,
       "getAuthToken": props === null || props === void 0 ? void 0 : props.getAuthToken,
       //when type is not undefined, it means the SDK is mocked
-      "isSDKMocked": !isNullOrUndefined(props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type)
+      "isSDKMocked": !isNullOrUndefined(props === null || props === void 0 ? void 0 : (_props$mock = props.mock) === null || _props$mock === void 0 ? void 0 : _props$mock.type)
     }, disableReauthentication));
   }
   useEffect(() => {

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -13,7 +13,6 @@ import { TelemetryManager } from "../../../../common/telemetry/TelemetryManager"
 const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
 const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
 const delay = t => new Promise(resolve => setTimeout(resolve, t));
-let response;
 const extractSignInId = signInUrl => {
   const result = botOauthUrlRegex.exec(signInUrl);
   if (result && result[1]) {
@@ -49,20 +48,20 @@ const fetchBotAuthConfig = async (retries, interval) => {
     eventName: BroadcastEvent.BotAuthConfigRequest
   };
   BroadcastService.postMessage(botAuthConfigRequestEvent);
+  let response;
   const listener = BroadcastService.getMessageByEventName(BroadcastEvent.BotAuthConfigResponse).subscribe(data => {
     var _data$payload, _data$payload2;
     response = ((_data$payload = data.payload) === null || _data$payload === void 0 ? void 0 : _data$payload.response) !== undefined ? (_data$payload2 = data.payload) === null || _data$payload2 === void 0 ? void 0 : _data$payload2.response : response;
     listener.unsubscribe();
   });
-  if (response !== undefined) {
-    //return response;
-    return response;
-  }
   if (retries === 1) {
     // Base Case
     throw new Error();
   }
   await delay(interval);
+  if (response !== undefined) {
+    return response;
+  }
   return await fetchBotAuthConfig(--retries, interval);
 };
 export let BotAuthActivitySubscriber = /*#__PURE__*/function () {

package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -7,34 +7,47 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { executeReducer } from "../../../contexts/createReducer";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-const isInternetConnected = async () => {
+const getRegionBasedInternetTestUrl = widgetSnippet => {
+  var _widgetSnippet$match;
+  if (!widgetSnippet) {
+    return null;
+  }
+  const widgetSnippetSourceRegex = new RegExp("src=\"(https:\\/\\/[\\w-.]+)[\\w-.\\/]+\"");
+  const baseCdnUrl = (_widgetSnippet$match = widgetSnippet.match(widgetSnippetSourceRegex)) === null || _widgetSnippet$match === void 0 ? void 0 : _widgetSnippet$match[1];
+  return baseCdnUrl ? `${baseCdnUrl}${Constants.internetConnectionTestPath}` : null;
+};
+const isInternetConnected = async testUrl => {
   try {
-    const response = await fetch(Constants.internetConnectionTestUrl);
-    const text = await response.text();
-    return text === Constants.internetConnectionTestUrlText;
+    const response = await fetch(testUrl, {
+      method: "GET",
+      cache: "no-cache"
+    });
+    return response.ok;
   } catch {
     return false;
   }
 };
 export const createInternetConnectionChangeHandler = async state => {
   const handler = async () => {
-    const connected = await isInternetConnected();
+    var _inMemoryState$domain, _inMemoryState$domain2;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    const testUrl = getRegionBasedInternetTestUrl((_inMemoryState$domain = inMemoryState.domainStates.liveChatConfig) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.LiveWSAndLiveChatEngJoin) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.msdyn_widgetsnippet);
+    const connected = testUrl ? await isInternetConnected(testUrl) : false;
     if (!connected) {
-      var _inMemoryState$domain, _inMemoryState$domain2;
+      var _inMemoryState$domain3, _inMemoryState$domain4;
       TelemetryHelper.logActionEvent(LogLevel.WARN, {
         Event: TelemetryEvent.NetworkDisconnected
       });
-      NotificationHandler.notifyError(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.middlewareLocalizedTexts) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
+      NotificationHandler.notifyError(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
-      var _inMemoryState$domain3, _inMemoryState$domain4;
+      var _inMemoryState$domain5, _inMemoryState$domain6;
       TelemetryHelper.logActionEvent(LogLevel.WARN, {
         Event: TelemetryEvent.NetworkReconnected
       });
-      NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain5 = inMemoryState.domainStates) === null || _inMemoryState$domain5 === void 0 ? void 0 : (_inMemoryState$domain6 = _inMemoryState$domain5.middlewareLocalizedTexts) === null || _inMemoryState$domain6 === void 0 ? void 0 : _inMemoryState$domain6.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
       BroadcastService.postMessage({
         eventName: BroadcastEvent.NetworkReconnected
       });

package/lib/esm/components/livechatwidget/common/createMarkdown.js

@@ -28,12 +28,65 @@ export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineM
     // Rule to process html blocks and paragraphs
     "html_inline",
     // Rule to process html tags
-    "newline" // Rule to proceess '\n'
+    "newline",
+    // Rule to proceess '\n'
+    "list" // Enable list parsing rule
     ]);
   }
 
   markdown.disable(["strikethrough"]);
 
+  // Custom plugin to fix numbered list continuity
+  markdown.use(function (md) {
+    const originalRender = md.render.bind(md);
+    const originalRenderInline = md.renderInline.bind(md);
+    function preprocessText(text) {
+      // Handle numbered lists that come with double line breaks (knowledge article format)
+      // This ensures proper continuous numbering instead of separate lists
+
+      let result = text;
+
+      // Only process if the text contains the double line break pattern
+      // But exclude simple numbered lists (where content after \n\n starts with another number)
+      if (!/\d+\.\s+.*?\n\n(?!\d+\.\s)[\s\S]*?(?:\n\n\d+\.|\s*$)/.test(text)) {
+        return result;
+      }
+
+      // Convert "1. Item\n\nContent\n\n2. Item" to proper markdown list format
+      // Use improved pattern with negative lookahead to exclude cases where content starts with numbered list
+      const listPattern = /(\d+\.\s+[^\n]+)(\n\n(?!\d+\.\s)[\s\S]*?)(?=\n\n\d+\.|\s*$)/g;
+      if (listPattern.test(result)) {
+        // Reset regex state for actual replacement
+        listPattern.lastIndex = 0;
+        result = result.replace(listPattern, (match, listItem, content) => {
+          if (!content) {
+            return match;
+          }
+
+          // Format content with proper indentation
+          const cleanContent = content.substring(2); // Remove leading \n\n
+          const lines = cleanContent.split("\n");
+          const indentedContent = lines.map(line => line.trim() ? `${Constants.MARKDOWN_LIST_INDENTATION}${line}` : "").join("\n");
+          const lineBreak = disableNewLineMarkdownSupport ? "\n" : "\n\n";
+          return `${listItem}${lineBreak}${indentedContent}`;
+        });
+      }
+      return result;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.render = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRender(processedText, env);
+    };
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.renderInline = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRenderInline(processedText, env);
+    };
+  });
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   markdown.use(MarkdownItForInline, "url_new_win", "link_open", function (tokens, idx, env) {
     const targetAttrIndex = tokens[idx].attrIndex(Constants.Target);

package/lib/esm/components/livechatwidget/common/customEventHandler.js

@@ -0,0 +1,45 @@
+import { Constants } from "../../../common/Constants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { getCustomEventValue, isValidCustomEvent } from "../../../common/utils";
+export const customEventCallback = facadeChatSDK => event => {
+  if (!(Constants.payload in event)) return;
+  if (isValidCustomEvent(event.payload)) {
+    const customEventPayload = event.payload;
+    try {
+      const customEventValueStr = getCustomEventValue(customEventPayload);
+      const customEventName = customEventPayload.customEventName;
+      const messageMeta = {
+        customEvent: Constants.true,
+        customEventName: customEventName,
+        customEventValue: customEventValueStr
+      };
+      const messagePayload = {
+        content: "",
+        tags: [Constants.Hidden],
+        metadata: messageMeta,
+        timestamp: new Date()
+      };
+      facadeChatSDK.sendMessage(messagePayload);
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.DEBUG, {
+        Event: TelemetryEvent.CustomEventAction,
+        Description: "Sent customEvent.",
+        CustomProperties: {
+          customEventName,
+          lengthCustomEventValue: customEventValueStr.length
+        }
+      });
+    } catch (error) {
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+        Event: TelemetryEvent.CustomEventAction,
+        Description: "Failed to process CustomEvent.",
+        ExceptionDetails: {
+          error
+        }
+      });
+    }
+  }
+};
+export const subscribeToSendCustomEvent = (broadcastService, facadeChatSDK, customEventCallback) => {
+  broadcastService.getMessageByEventName(Constants.sendCustomEvent).subscribe(customEventCallback(facadeChatSDK));
+};

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,5 +1,5 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType, PrepareEndChatDescriptionConstants } from "../../../common/Constants";
+import { ConfirmationState, Constants, ConversationEndEntity, LiveWorkItemState, ParticipantType, PrepareEndChatDescriptionConstants } from "../../../common/Constants";
 import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
@@ -35,10 +35,11 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
           Description: PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithoutPostChat
         });
         await endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
+        return;
       }
 
       // Use Case: If ended by Agent, stay chat in InActive state
-      let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+      const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
       if (isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.conversationEndedBy) === ConversationEndEntity.Bot)) {
         dispatch({
           type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -146,8 +147,23 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    let isSessionEnded = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived;
+    if (!isSessionEnded) {
+      // double check by fetching the latest conversation details
+      const conversationDetails = await getConversationDetailsCall(facadeChatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.Closed) {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: "Checking conversation details upon endChat. Chat disconnected.",
+          CustomProperties: {
+            conversationDetails
+          }
+        });
+        isSessionEnded = true;
+      }
+    }
     const endChatOptionalParameters = {
-      isSessionEnded: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived
+      isSessionEnded
     };
     try {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -210,7 +226,7 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         payload: undefined
       });
       // Always allow to close the chat for embedded mode irrespective of end chat errors
-      closeChatWidget(dispatch);
+      closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
     }
   }
@@ -295,6 +311,10 @@ export const closeChatStateCleanUp = dispatch => {
       proactiveChatInNewWindow: false
     }
   });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CITATIONS,
+    payload: {}
+  });
 
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
@@ -338,12 +358,22 @@ export const endVoiceVideoCallIfOngoing = async (facadeChatSDK, dispatch) => {
     }, callId);
   }
 };
-const closeChatWidget = dispatch => {
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const closeChatWidget = (dispatch, setWebChatStyles, props) => {
+  var _props$webChatContain2, _props$webChatContain3;
   // Embedded chat
   dispatch({
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Closed
   });
+
+  // if customer is setting the hideSendbox, we should not alter its value
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.webChatStyles) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.hideSendBox) === true) return;
+  setWebChatStyles(styles => ({
+    ...styles,
+    hideSendBox: false
+  }));
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/esm/components/livechatwidget/common/getMockChatSDKIfApplicable.js

@@ -3,14 +3,15 @@ import { DesignerChatSDK } from "../../webchatcontainerstateful/common/DesignerC
 import { MockChatSDK } from "../../webchatcontainerstateful/common/mockchatsdk";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const getMockChatSDKIfApplicable = (chatSDK, type) => {
-  if (type) {
-    switch (type.toLowerCase()) {
+export const getMockChatSDKIfApplicable = (chatSDK, mockProps) => {
+  if (mockProps !== null && mockProps !== void 0 && mockProps.type) {
+    switch (mockProps.type.toLowerCase()) {
       case "demo":
         chatSDK = new DemoChatSDK();
         break;
       case "designer":
         chatSDK = new DesignerChatSDK();
+        chatSDK.mockMessages = mockProps === null || mockProps === void 0 ? void 0 : mockProps.mockMessages;
         break;
       default:
         chatSDK = new MockChatSDK();