@microsoft/omnichannel-chat-widget 1.8.2-main.fc93d3d → 1.8.3-main.1381896

package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -13,34 +13,47 @@ var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _createReducer = require("../../../contexts/createReducer");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-const isInternetConnected = async () => {
+const getRegionBasedInternetTestUrl = widgetSnippet => {
+  var _widgetSnippet$match;
+  if (!widgetSnippet) {
+    return null;
+  }
+  const widgetSnippetSourceRegex = new RegExp("src=\"(https:\\/\\/[\\w-.]+)[\\w-.\\/]+\"");
+  const baseCdnUrl = (_widgetSnippet$match = widgetSnippet.match(widgetSnippetSourceRegex)) === null || _widgetSnippet$match === void 0 ? void 0 : _widgetSnippet$match[1];
+  return baseCdnUrl ? `${baseCdnUrl}${_Constants.Constants.internetConnectionTestPath}` : null;
+};
+const isInternetConnected = async testUrl => {
   try {
-    const response = await fetch(_Constants.Constants.internetConnectionTestUrl);
-    const text = await response.text();
-    return text === _Constants.Constants.internetConnectionTestUrlText;
+    const response = await fetch(testUrl, {
+      method: "GET",
+      cache: "no-cache"
+    });
+    return response.ok;
   } catch {
     return false;
   }
 };
 const createInternetConnectionChangeHandler = async state => {
   const handler = async () => {
-    const connected = await isInternetConnected();
+    var _inMemoryState$domain, _inMemoryState$domain2;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    const testUrl = getRegionBasedInternetTestUrl((_inMemoryState$domain = inMemoryState.domainStates.liveChatConfig) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.LiveWSAndLiveChatEngJoin) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.msdyn_widgetsnippet);
+    const connected = testUrl ? await isInternetConnected(testUrl) : false;
     if (!connected) {
-      var _inMemoryState$domain, _inMemoryState$domain2;
+      var _inMemoryState$domain3, _inMemoryState$domain4;
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
         Event: _TelemetryConstants.TelemetryEvent.NetworkDisconnected
       });
-      _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.middlewareLocalizedTexts) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
+      _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
-      var _inMemoryState$domain3, _inMemoryState$domain4;
+      var _inMemoryState$domain5, _inMemoryState$domain6;
       _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
         Event: _TelemetryConstants.TelemetryEvent.NetworkReconnected
       });
-      _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      _NotificationHandler.NotificationHandler.notifySuccess(_NotificationScenarios.NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain5 = inMemoryState.domainStates) === null || _inMemoryState$domain5 === void 0 ? void 0 : (_inMemoryState$domain6 = _inMemoryState$domain5.middlewareLocalizedTexts) === null || _inMemoryState$domain6 === void 0 ? void 0 : _inMemoryState$domain6.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
       _omnichannelChatComponents.BroadcastService.postMessage({
         eventName: _TelemetryConstants.BroadcastEvent.NetworkReconnected
       });

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -34,12 +34,65 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
     // Rule to process html blocks and paragraphs
     "html_inline",
     // Rule to process html tags
-    "newline" // Rule to proceess '\n'
+    "newline",
+    // Rule to proceess '\n'
+    "list" // Enable list parsing rule
     ]);
   }
 
   markdown.disable(["strikethrough"]);
 
+  // Custom plugin to fix numbered list continuity
+  markdown.use(function (md) {
+    const originalRender = md.render.bind(md);
+    const originalRenderInline = md.renderInline.bind(md);
+    function preprocessText(text) {
+      // Handle numbered lists that come with double line breaks (knowledge article format)
+      // This ensures proper continuous numbering instead of separate lists
+
+      let result = text;
+
+      // Only process if the text contains the double line break pattern
+      // But exclude simple numbered lists (where content after \n\n starts with another number)
+      if (!/\d+\.\s+.*?\n\n(?!\d+\.\s)[\s\S]*?(?:\n\n\d+\.|\s*$)/.test(text)) {
+        return result;
+      }
+
+      // Convert "1. Item\n\nContent\n\n2. Item" to proper markdown list format
+      // Use improved pattern with negative lookahead to exclude cases where content starts with numbered list
+      const listPattern = /(\d+\.\s+[^\n]+)(\n\n(?!\d+\.\s)[\s\S]*?)(?=\n\n\d+\.|\s*$)/g;
+      if (listPattern.test(result)) {
+        // Reset regex state for actual replacement
+        listPattern.lastIndex = 0;
+        result = result.replace(listPattern, (match, listItem, content) => {
+          if (!content) {
+            return match;
+          }
+
+          // Format content with proper indentation
+          const cleanContent = content.substring(2); // Remove leading \n\n
+          const lines = cleanContent.split("\n");
+          const indentedContent = lines.map(line => line.trim() ? `${_Constants.Constants.MARKDOWN_LIST_INDENTATION}${line}` : "").join("\n");
+          const lineBreak = disableNewLineMarkdownSupport ? "\n" : "\n\n";
+          return `${listItem}${lineBreak}${indentedContent}`;
+        });
+      }
+      return result;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.render = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRender(processedText, env);
+    };
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.renderInline = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRenderInline(processedText, env);
+    };
+  });
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {
     const targetAttrIndex = tokens[idx].attrIndex(_Constants.Constants.Target);

package/lib/cjs/components/livechatwidget/common/customEventHandler.js

@@ -0,0 +1,53 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.subscribeToSendCustomEvent = exports.customEventCallback = void 0;
+var _Constants = require("../../../common/Constants");
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _utils = require("../../../common/utils");
+const customEventCallback = facadeChatSDK => event => {
+  if (!(_Constants.Constants.payload in event)) return;
+  if ((0, _utils.isValidCustomEvent)(event.payload)) {
+    const customEventPayload = event.payload;
+    try {
+      const customEventValueStr = (0, _utils.getCustomEventValue)(customEventPayload);
+      const customEventName = customEventPayload.customEventName;
+      const messageMeta = {
+        customEvent: _Constants.Constants.true,
+        customEventName: customEventName,
+        customEventValue: customEventValueStr
+      };
+      const messagePayload = {
+        content: "",
+        tags: [_Constants.Constants.Hidden],
+        metadata: messageMeta,
+        timestamp: new Date()
+      };
+      facadeChatSDK.sendMessage(messagePayload);
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.DEBUG, {
+        Event: _TelemetryConstants.TelemetryEvent.CustomEventAction,
+        Description: "Sent customEvent.",
+        CustomProperties: {
+          customEventName,
+          lengthCustomEventValue: customEventValueStr.length
+        }
+      });
+    } catch (error) {
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.CustomEventAction,
+        Description: "Failed to process CustomEvent.",
+        ExceptionDetails: {
+          error
+        }
+      });
+    }
+  }
+};
+exports.customEventCallback = customEventCallback;
+const subscribeToSendCustomEvent = (broadcastService, facadeChatSDK, customEventCallback) => {
+  broadcastService.getMessageByEventName(_Constants.Constants.sendCustomEvent).subscribe(customEventCallback(facadeChatSDK));
+};
+exports.subscribeToSendCustomEvent = subscribeToSendCustomEvent;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -40,10 +40,11 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
           Description: _Constants.PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithoutPostChat
         });
         await endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
+        return;
       }
 
       // Use Case: If ended by Agent, stay chat in InActive state
-      let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+      const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
       if (isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.conversationEndedBy) === _Constants.ConversationEndEntity.Bot)) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -152,8 +153,23 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    let isSessionEnded = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived;
+    if (!isSessionEnded) {
+      // double check by fetching the latest conversation details
+      const conversationDetails = await (0, _utils.getConversationDetailsCall)(facadeChatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === _Constants.LiveWorkItemState.Closed) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: "Checking conversation details upon endChat. Chat disconnected.",
+          CustomProperties: {
+            conversationDetails
+          }
+        });
+        isSessionEnded = true;
+      }
+    }
     const endChatOptionalParameters = {
-      isSessionEnded: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived
+      isSessionEnded
     };
     try {
       _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
@@ -216,7 +232,7 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         payload: undefined
       });
       // Always allow to close the chat for embedded mode irrespective of end chat errors
-      closeChatWidget(dispatch);
+      closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
     }
   }
@@ -304,6 +320,10 @@ const closeChatStateCleanUp = dispatch => {
       proactiveChatInNewWindow: false
     }
   });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CITATIONS,
+    payload: {}
+  });
 
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
@@ -349,13 +369,23 @@ const endVoiceVideoCallIfOngoing = async (facadeChatSDK, dispatch) => {
     }, callId);
   }
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.endVoiceVideoCallIfOngoing = endVoiceVideoCallIfOngoing;
-const closeChatWidget = dispatch => {
+const closeChatWidget = (dispatch, setWebChatStyles, props) => {
+  var _props$webChatContain2, _props$webChatContain3;
   // Embedded chat
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: _ConversationState.ConversationState.Closed
   });
+
+  // if customer is setting the hideSendbox, we should not alter its value
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.webChatStyles) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.hideSendBox) === true) return;
+  setWebChatStyles(styles => ({
+    ...styles,
+    hideSendBox: false
+  }));
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/cjs/components/livechatwidget/common/getMockChatSDKIfApplicable.js

@@ -8,14 +8,15 @@ var _DemoChatSDK = require("../../webchatcontainerstateful/common/DemoChatSDK");
 var _DesignerChatSDK = require("../../webchatcontainerstateful/common/DesignerChatSDK");
 var _mockchatsdk = require("../../webchatcontainerstateful/common/mockchatsdk");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getMockChatSDKIfApplicable = (chatSDK, type) => {
-  if (type) {
-    switch (type.toLowerCase()) {
+const getMockChatSDKIfApplicable = (chatSDK, mockProps) => {
+  if (mockProps !== null && mockProps !== void 0 && mockProps.type) {
+    switch (mockProps.type.toLowerCase()) {
       case "demo":
         chatSDK = new _DemoChatSDK.DemoChatSDK();
         break;
       case "designer":
         chatSDK = new _DesignerChatSDK.DesignerChatSDK();
+        chatSDK.mockMessages = mockProps === null || mockProps === void 0 ? void 0 : mockProps.mockMessages;
         break;
       default:
         chatSDK = new _mockchatsdk.MockChatSDK();

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -7,6 +7,8 @@ exports.initWebChatComposer = void 0;
 var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _utils = require("../../../common/utils");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _ConversationState = require("../../../contexts/common/ConversationState");
 var _dompurify = _interopRequireDefault(require("dompurify"));
 var _HyperlinkTextOverrideRenderer = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/markdownrenderers/HyperlinkTextOverrideRenderer"));
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
@@ -18,31 +20,35 @@ var _activityMiddleware = require("../../webchatcontainerstateful/webchatcontrol
 var _attachmentMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware");
 var _attachmentUploadValidatorMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware"));
 var _avatarMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
+var _callActionMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware"));
 var _cardActionMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware");
+var _citationsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware");
 var _conversationEndMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware"));
+var _customEventMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware"));
 var _dataMaskingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware"));
 var _createMarkdown = require("./createMarkdown");
 var _maxMessageSizeValidator = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator"));
 var _messageSequenceIdOverrideMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware");
 var _messageTimestampMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware");
+var _queueOverflowHandlerMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware");
 var _botframeworkWebchat = require("botframework-webchat");
 var _toastMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware");
 var _WebChatLogger = require("../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger");
 var _defaultAttachmentProps = require("../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps");
 var _defaultMiddlewareLocalizedTexts = require("../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 var _defaultWebChatContainerStatefulProps = require("../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps");
+var _createReducer = require("../../../contexts/createReducer");
 var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
 var _gifUploadMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware"));
 var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware"));
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
-var _ConversationState = require("../../../contexts/common/ConversationState");
-var _createReducer = require("../../../contexts/createReducer");
+var _localizedStringsBotInitialsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
   // Add a hook to make all links open a new window
   postDomPurifyActivities();
   const localizedTexts = {
@@ -117,7 +123,7 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     };
     webChatStore = (0, _botframeworkWebchat.createStore)({},
     //initial state
-    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default,
+    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _customEventMiddleware.default)(_omnichannelChatComponents.BroadcastService), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, (0, _citationsMiddleware.createCitationsMiddleware)(state, dispatch), _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default, (0, _callActionMiddleware.default)(), (0, _localizedStringsBotInitialsMiddleware.localizedStringsBotInitialsMiddleware)(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     _WebChatStoreLoader.WebChatStoreLoader.store = webChatStore;
@@ -171,7 +177,8 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     cardActionMiddleware: (0, _cardActionMiddleware.createCardActionMiddleware)(((_props$webChatContain25 = props.webChatContainerProps) === null || _props$webChatContain25 === void 0 ? void 0 : _props$webChatContain25.botMagicCode) || undefined),
     sendTypingIndicator: true,
-    ...((_props$webChatContain26 = props.webChatContainerProps) === null || _props$webChatContain26 === void 0 ? void 0 : _props$webChatContain26.webChatProps)
+    overrideLocalizedStrings: (0, _localizedStringsBotInitialsMiddleware.getOverriddenLocalizedStrings)((_props$webChatContain26 = props.webChatContainerProps) === null || _props$webChatContain26 === void 0 ? void 0 : (_props$webChatContain27 = _props$webChatContain26.webChatProps) === null || _props$webChatContain27 === void 0 ? void 0 : _props$webChatContain27.overrideLocalizedStrings),
+    ...((_props$webChatContain28 = props.webChatContainerProps) === null || _props$webChatContain28 === void 0 ? void 0 : _props$webChatContain28.webChatProps)
   };
   return webChatProps;
 };

package/lib/cjs/components/livechatwidget/common/overridePropsOnMockIfApplicable.js

@@ -7,6 +7,7 @@ exports.default = void 0;
 const overridePropsOnMockIfApplicable = props => {
   var _props$mock, _props$mock2;
   if (props !== null && props !== void 0 && (_props$mock = props.mock) !== null && _props$mock !== void 0 && _props$mock.type && (props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type.toLowerCase()) === "designer") {
+    var _props$mock3, _props$mock3$mockMess;
     if (!props.webChatContainerProps) {
       props.webChatContainerProps = {};
     }
@@ -22,7 +23,7 @@ const overridePropsOnMockIfApplicable = props => {
     props.webChatContainerProps = {
       ...props.webChatContainerProps,
       webChatProps: {
-        disabled: true,
+        disabled: !(props !== null && props !== void 0 && (_props$mock3 = props.mock) !== null && _props$mock3 !== void 0 && (_props$mock3$mockMess = _props$mock3.mockMessages) !== null && _props$mock3$mockMess !== void 0 && _props$mock3$mockMess.length),
         ...props.webChatContainerProps.webChatProps,
         overrideLocalizedStrings: {
           TEXT_INPUT_PLACEHOLDER: "Send a message . . .",

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -12,6 +12,7 @@ var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostCh
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _utils = require("../../../common/utils");
 var _liveChatConfigUtils = require("./liveChatConfigUtils");
+var _createReducer = require("../../../contexts/createReducer");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 let conversationDetails = undefined;
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -64,6 +65,13 @@ const renderSurvey = async (postChatContext, state, dispatch) => {
 // Function for embed mode postchat workflow which is essentially same for both customer and agent
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
+  const inMemoryState = (0, _createReducer.executeReducer)(state, {
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: null
+  });
+  if (inMemoryState.appStates.conversationState === _ConversationState.ConversationState.Closed) {
+    return;
+  }
   _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
     Event: _TelemetryConstants.TelemetryEvent.EmbedModePostChatWorkflowStarted
   });
@@ -84,6 +92,13 @@ const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
       payload: _ConversationState.ConversationState.PostchatLoading
     });
     await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
+    const inMemoryState = (0, _createReducer.executeReducer)(state, {
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    if (inMemoryState.appStates.conversationState === _ConversationState.ConversationState.Closed) {
+      return;
+    }
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Postchat
@@ -102,6 +117,14 @@ const embedModePostChatWorkflow = async (postChatContext, state, dispatch) => {
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initiatePostChat = async (props, conversationDetailsParam, state, dispatch, postchatContext) => {
   var _conversationDetails;
+  const inMemoryState = (0, _createReducer.executeReducer)(state, {
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: null
+  });
+  if (inMemoryState.appStates.conversationState === _ConversationState.ConversationState.Closed) {
+    // If the conversation is closed, we need to reset the state
+    return;
+  }
   conversationDetails = conversationDetailsParam;
   const participantType = ((_conversationDetails = conversationDetails) === null || _conversationDetails === void 0 ? void 0 : _conversationDetails.participantType) ?? postchatContext.participantType;
   await setSurveyMode(props, participantType, state, dispatch);

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -6,6 +6,7 @@ Object.defineProperty(exports, "__esModule", {
 exports.setPreChatAndInitiateChat = exports.prepareStartChat = exports.initStartChat = exports.checkIfConversationStillValid = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _Constants = require("../../../common/Constants");
+var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 var _utils = require("../../../common/utils");
 var _reconnectChatHelper = require("./reconnectChatHelper");
 var _startChatErrorHandler = require("./startChatErrorHandler");
@@ -14,7 +15,6 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 var _endChat = require("./endChat");
 var _createAdapter = require("./createAdapter");
 var _newMessageEventHandler = require("../../../plugins/newMessageEventHandler");
@@ -105,7 +105,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
 
       // If minimized, maximize the chat, if the state is missing, consider it as minimized
       if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
-        var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$;
+        var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$, _TelemetryManager$Int;
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -116,7 +116,8 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
           eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
           payload: {
             height: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.height,
-            width: state === null || state === void 0 ? void 0 : (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.widgetSize) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.width
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.widgetSize) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.width,
+            runtimeId: _TelemetryManager.TelemetryManager === null || _TelemetryManager.TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.lcwRuntimeId
           }
         });
       }
@@ -137,7 +138,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
    * This is because a new change to control OOH as closed event when a widget is coming from chat.
    */
   if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.isMinimized) === true) {
-    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$;
+    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$, _TelemetryManager$Int2;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
       payload: false
@@ -147,14 +148,14 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
       eventName: _TelemetryConstants.BroadcastEvent.MaximizeChat,
       payload: {
         height: state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.widgetSize) === null || _state$domainStates5$ === void 0 ? void 0 : _state$domainStates5$.height,
-        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width
+        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width,
+        runtimeId: _TelemetryManager.TelemetryManager === null || _TelemetryManager.TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int2 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.lcwRuntimeId
       }
     });
   }
   const optionalParams = {
     isProactiveChat
   };
-  (0, _FirstMessageTrackerFromBot.createTrackingForFirstMessage)();
   await initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams);
 };
 
@@ -206,6 +207,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
       // startTime is used to determine if a message is history or new, better to be set before creating the adapter to get bandwidth
       const startTime = new Date().getTime();
+      (0, _FirstMessageTrackerFromBot.createTrackingForFirstMessage)();
       await facadeChatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
       await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);

package/lib/cjs/components/livechatwidget/interfaces/IMockProps.js

@@ -1,7 +1,13 @@
 "use strict";
 
-var LiveChatWidgetMockType;
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.LiveChatWidgetMockType = void 0;
+let LiveChatWidgetMockType;
+exports.LiveChatWidgetMockType = LiveChatWidgetMockType;
 (function (LiveChatWidgetMockType) {
   LiveChatWidgetMockType["Test"] = "Test";
   LiveChatWidgetMockType["Demo"] = "Demo";
-})(LiveChatWidgetMockType || (LiveChatWidgetMockType = {}));
+  LiveChatWidgetMockType["Designer"] = "Designer";
+})(LiveChatWidgetMockType || (exports.LiveChatWidgetMockType = LiveChatWidgetMockType = {}));