@microsoft/omnichannel-chat-widget 1.8.2-main.fc93d3d → 1.8.3-main.1381896

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware.js

@@ -0,0 +1,42 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _WebChatActionType = require("../../enums/WebChatActionType");
+/******
+ * CallActionMiddleware
+ * 
+ * Intercepts custom call actions and handles tel: URL navigation
+ ******/
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+const createCallActionMiddleware = () => () => next => action => {
+  // Intercept incoming activities to modify suggested actions with call type
+  if (action.type === _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
+    var _action$payload, _activity$suggestedAc;
+    const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+
+    // Check if activity has suggested actions with call type
+    if (activity !== null && activity !== void 0 && (_activity$suggestedAc = activity.suggestedActions) !== null && _activity$suggestedAc !== void 0 && _activity$suggestedAc.actions) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      activity.suggestedActions.actions = activity.suggestedActions.actions.map(suggestedAction => {
+        if (suggestedAction.type === "call") {
+          // Convert call action to openUrl with encoded tel URL scheme
+          const telUrl = suggestedAction.value;
+          const convertedAction = {
+            ...suggestedAction,
+            type: "openUrl",
+            value: `tel:${telUrl}`
+          };
+          return convertedAction;
+        }
+        return suggestedAction;
+      });
+    }
+  }
+  return next(action);
+};
+var _default = createCallActionMiddleware;
+exports.default = _default;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware.js

@@ -0,0 +1,139 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createCitationsMiddleware = void 0;
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+var _LiveChatWidgetActionType = require("../../../../../contexts/common/LiveChatWidgetActionType");
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+var _createReducer = require("../../../../../contexts/createReducer");
+// Middleware that extracts citation metadata from incoming ACS activities and
+// updates in-memory app state with a global citation map. Also rewrites
+// per-message citation labels in the activity text to use a stable,
+// message-scoped prefix when the producer provides a message id.
+
+const createCitationsMiddleware = (state, dispatch) => () => next => action => {
+  var _action$payload;
+  if ((_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    if (isApplicable(action)) {
+      try {
+        var _action$payload2, _action$payload2$acti, _gptFeedback$summariz, _gptFeedback$summariz2;
+        const inMemoryState = (0, _createReducer.executeReducer)(state, {
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+          payload: null
+        });
+
+        // Use the producer-supplied messageid as a stable per-message prefix
+        // when present. Do not derive a prefix from activity.id or timestamps.
+        const messagePrefix = ((_action$payload2 = action.payload) === null || _action$payload2 === void 0 ? void 0 : (_action$payload2$acti = _action$payload2.activity) === null || _action$payload2$acti === void 0 ? void 0 : _action$payload2$acti.messageid) ?? "";
+        const gptFeedback = JSON.parse(action.payload.activity.channelData.metadata["pva:gpt-feedback"]);
+        // Extract citation objects from the model response
+        const citations = (_gptFeedback$summariz = gptFeedback.summarizationOpenAIResponse) === null || _gptFeedback$summariz === void 0 ? void 0 : (_gptFeedback$summariz2 = _gptFeedback$summariz.result) === null || _gptFeedback$summariz2 === void 0 ? void 0 : _gptFeedback$summariz2.textCitations;
+        // Rewrite inline citation labels in activity.text to match the global map keys
+        const updatedText = replaceCitations(action.payload.activity.text, citations, messagePrefix);
+        action.payload.activity.text = updatedText;
+        // Build a global citation map keyed by the prefixed citation id and
+        // dispatch it to app state so the UI container can render citations.
+        try {
+          var _inMemoryState$domain;
+          const citationMap = {};
+          if (citations && Array.isArray(citations)) {
+            citations.forEach(citation => {
+              if (citation !== null && citation !== void 0 && citation.id) {
+                // Preserve the 'cite:' scheme so renderer click handling remains consistent
+                const idWithoutScheme = citation.id.replace(/^cite:/, "");
+                const prefixedId = `cite:${messagePrefix}_${idWithoutScheme}`;
+                citationMap[prefixedId] = citation.text || citation.title || "";
+              }
+            });
+          }
+
+          // Read current in-memory state to merge with existing citations
+          //const inMemoryState = executeReducer(state, { type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE, payload: null });
+          const existingCitations = (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : _inMemoryState$domain.citations) || {};
+          const updatedCitations = {
+            ...existingCitations,
+            ...citationMap
+          };
+          // Always dispatch to app state
+          dispatch({
+            type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CITATIONS,
+            payload: updatedCitations
+          });
+        } catch (innerErr) {
+          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+            Event: _TelemetryConstants.TelemetryEvent.CitationMiddlewareFailed,
+            ExceptionDetails: {
+              ErrorData: "Error while populating citation map",
+              Exception: innerErr
+            }
+          });
+        }
+      } catch (error) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.CitationMiddlewareFailed,
+          ExceptionDetails: {
+            ErrorData: "Error while converting citation labels",
+            Exception: error
+          }
+        });
+      }
+    }
+  }
+  return next(action);
+};
+exports.createCitationsMiddleware = createCitationsMiddleware;
+const isApplicable = action => {
+  var _action$payload3, _action$payload3$acti, _action$payload4, _action$payload4$acti;
+  if ((action === null || action === void 0 ? void 0 : (_action$payload3 = action.payload) === null || _action$payload3 === void 0 ? void 0 : (_action$payload3$acti = _action$payload3.activity) === null || _action$payload3$acti === void 0 ? void 0 : _action$payload3$acti.actionType) === "DIRECT_LINE/INCOMING_ACTIVITY" && (action === null || action === void 0 ? void 0 : (_action$payload4 = action.payload) === null || _action$payload4 === void 0 ? void 0 : (_action$payload4$acti = _action$payload4.activity) === null || _action$payload4$acti === void 0 ? void 0 : _action$payload4$acti.channelId) === "ACS_CHANNEL") {
+    var _action$payload5, _action$payload5$acti, _action$payload5$acti2, _action$payload5$acti3;
+    // Only applicable for ACS incoming activities that include pva:gpt-feedback
+    if (action !== null && action !== void 0 && (_action$payload5 = action.payload) !== null && _action$payload5 !== void 0 && (_action$payload5$acti = _action$payload5.activity) !== null && _action$payload5$acti !== void 0 && (_action$payload5$acti2 = _action$payload5$acti.channelData) !== null && _action$payload5$acti2 !== void 0 && (_action$payload5$acti3 = _action$payload5$acti2.metadata) !== null && _action$payload5$acti3 !== void 0 && _action$payload5$acti3["pva:gpt-feedback"]) {
+      return true;
+    }
+  }
+  return false;
+};
+const replaceCitations = (text, citations, messagePrefix) => {
+  if (!citations || !Array.isArray(citations)) {
+    return text;
+  }
+  try {
+    let updatedText = text;
+
+    // First, handle the citation reference definitions at the end (e.g., [1]: cite:1757450535119_1 "index.html")
+    // These should NOT be escaped as they are proper citation definitions
+    updatedText = updatedText.replace(/\[(\d+)\]:\s(cite:\d+)\s"([^\\"]+)"/g, (match, number, citeId) => {
+      // Attempt to find a citation object matching the inline cite id and
+      // update the displayed id/title. When a messagePrefix exists we
+      // rewrite the id to the prefixed form so it aligns with the
+      // global citation map keys.
+      const lookupId = citeId;
+      const citation = citations.find(c => c.id === lookupId);
+      if (citation) {
+        const idWithoutScheme = citeId.replace(/^cite:/, "");
+        const prefixed = messagePrefix ? `cite:${messagePrefix}_${idWithoutScheme}` : citeId;
+        return `[${number}]: ${prefixed} "${citation.title}"`;
+      }
+      return match;
+    });
+
+    // Second, escape inline citation references that are NOT followed by a colon
+    // This handles cases like "[1][2]"" in the middle of text that should be escaped for markdown
+    updatedText = updatedText.replace(/\[(\d+)\](?!:)/g, (match, number) => {
+      // Escape the brackets to prevent markdown from treating them as incomplete link syntax
+      return `[${number}]`;
+    });
+    return updatedText;
+  } catch (error) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.CitationMiddlewareFailed,
+      ExceptionDetails: {
+        ErrorData: "Error while finding citations references",
+        Exception: error
+      }
+    });
+    return text;
+  }
+};

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware.js

@@ -0,0 +1,41 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.isValidCustomEvent = exports.default = void 0;
+var _Constants = require("../../../../../common/Constants");
+var _WebChatActionType = require("../../enums/WebChatActionType");
+/******
+ * CustomEventMiddleware
+ *
+ * This middleware is invoked when a custom event is received.
+ * The callback is then invoked to handle the custom event.
+ ******/
+
+const isValidCustomEvent = activity => {
+  var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6, _activity$channelData7, _activity$from, _activity$channelData8, _activity$channelData9, _activity$channelData10, _activity$channelData11;
+  return !!(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.metadata) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.customEvent && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : (_activity$channelData4 = _activity$channelData3.metadata) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.customEvent) === _Constants.Constants.String && (activity === null || activity === void 0 ? void 0 : (_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : (_activity$channelData6 = _activity$channelData5.metadata) === null || _activity$channelData6 === void 0 ? void 0 : (_activity$channelData7 = _activity$channelData6.customEvent) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.toLowerCase()) === _Constants.Constants.true && (activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) !== _Constants.Constants.userMessageTag && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.metadata) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.customEventName) === _Constants.Constants.String && activity !== null && activity !== void 0 && (_activity$channelData10 = activity.channelData) !== null && _activity$channelData10 !== void 0 && (_activity$channelData11 = _activity$channelData10.metadata) !== null && _activity$channelData11 !== void 0 && _activity$channelData11.customEventValue);
+};
+exports.isValidCustomEvent = isValidCustomEvent;
+const createCustomEventMiddleware = broadcastservice => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if (isValidCustomEvent(activity)) {
+      const customEvent = {
+        eventName: _Constants.Constants.onCustomEvent,
+        payload: {
+          messageId: activity.messageid ?? activity.id,
+          customEventName: activity.channelData.metadata.customEventName,
+          customEventValue: activity.channelData.metadata.customEventValue
+        }
+      };
+      broadcastservice.postMessage(customEvent);
+      return;
+    }
+  }
+  return next(action);
+};
+var _default = createCustomEventMiddleware;
+exports.default = _default;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware.js

@@ -0,0 +1,54 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.localizedStringsBotInitialsMiddleware = exports.getOverriddenLocalizedStrings = void 0;
+var _Constants = require("../../../../../common/Constants");
+var _utils = require("../../../../../common/utils");
+var _defaultWebChatStyles = require("../../../common/defaultStyles/defaultWebChatStyles");
+var _WebChatActionType = require("../../enums/WebChatActionType");
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
+let currentAgentInitials = _defaultWebChatStyles.defaultWebChatStyles.botAvatarInitials;
+const localizedStringsBotInitialsMiddleware = () => _ref => {
+  let {
+    dispatch
+  } = _ref;
+  return next => action => {
+    if (action.type === _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
+      var _action$payload, _activity$from;
+      const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+      if (activity !== null && activity !== void 0 && (_activity$from = activity.from) !== null && _activity$from !== void 0 && _activity$from.name && activity.from.role !== _Constants.Constants.userMessageTag && activity.from.name !== _Constants.Constants.userMessageTag) {
+        var _activity$channelData, _activity$channelData2, _activity$tags;
+        const agentName = activity.from.name.trim();
+        const isSystemMessage = agentName === "__agent__" || agentName.startsWith("__") || ((_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(_Constants.Constants.systemMessageTag)) || ((_activity$tags = activity.tags) === null || _activity$tags === void 0 ? void 0 : _activity$tags.includes(_Constants.Constants.systemMessageTag));
+        if (!isSystemMessage && agentName !== "") {
+          // Update initials for valid agent/bot names
+          const newInitials = (0, _utils.getIconText)(agentName) || currentAgentInitials;
+          currentAgentInitials = newInitials;
+        }
+      }
+    }
+    return next(action);
+  };
+};
+exports.localizedStringsBotInitialsMiddleware = localizedStringsBotInitialsMiddleware;
+const getOverriddenLocalizedStrings = existingOverrides => {
+  return strings => {
+    const result = {
+      ...strings,
+      ...existingOverrides
+    };
+
+    // Apply dynamic bot initials to alt text if not already overridden through props
+    if (!(existingOverrides !== null && existingOverrides !== void 0 && existingOverrides.ACTIVITY_BOT_SAID_ALT)) {
+      result.ACTIVITY_BOT_SAID_ALT = `${currentAgentInitials} said:`;
+    }
+    if (!(existingOverrides !== null && existingOverrides !== void 0 && existingOverrides.ACTIVITY_BOT_ATTACHED_ALT)) {
+      result.ACTIVITY_BOT_ATTACHED_ALT = `${currentAgentInitials} attached:`;
+    }
+    return result;
+  };
+};
+exports.getOverriddenLocalizedStrings = getOverriddenLocalizedStrings;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware.js

@@ -0,0 +1,45 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.createQueueOverflowMiddleware = void 0;
+var _TelemetryConstants = require("../../../../../common/telemetry/TelemetryConstants");
+var _LiveChatWidgetActionType = require("../../../../../contexts/common/LiveChatWidgetActionType");
+var _TelemetryHelper = require("../../../../../common/telemetry/TelemetryHelper");
+var _WebChatActionType = require("../../enums/WebChatActionType");
+var _createReducer = require("../../../../../contexts/createReducer");
+var _utils = require("../../../../../common/utils");
+const queueOverflowHandlingHelper = async (state, dispatch) => {
+  const {
+    appStates
+  } = (0, _createReducer.executeReducer)(state, {
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: undefined
+  });
+  if (!appStates.chatDisconnectEventReceived) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+      payload: true
+    });
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.QueueOverflowEvent,
+      Description: "Set chat disconnect event received."
+    });
+  }
+};
+const createQueueOverflowMiddleware = (state, dispatch) => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if ((0, _utils.isEndConversationDueToOverflowActivity)(activity)) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.QueueOverflowEvent,
+        Description: "Queue overflow event received."
+      });
+      queueOverflowHandlingHelper(state, dispatch);
+    }
+  }
+  return next(action);
+};
+exports.createQueueOverflowMiddleware = createQueueOverflowMiddleware;

package/lib/cjs/contexts/common/CustomEventType.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/contexts/common/LiveChatWidgetActionType.js

@@ -10,49 +10,50 @@ exports.LiveChatWidgetActionType = LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_ELEMENT_ID"] = 0] = "SET_WIDGET_ELEMENT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RENDERING_MIDDLEWARE_PROPS"] = 1] = "SET_RENDERING_MIDDLEWARE_PROPS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MIDDLEWARE_LOCALIZED_TEXTS"] = 2] = "SET_MIDDLEWARE_LOCALIZED_TEXTS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_GLOBAL_DIR"] = 3] = "SET_GLOBAL_DIR";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MINIMIZED"] = 4] = "SET_MINIMIZED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 5] = "SET_CONVERSATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 7] = "SET_START_CHAT_FAILING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILURE_TYPE"] = 8] = "SET_START_CHAT_FAILURE_TYPE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 9] = "SET_OUTSIDE_OPERATING_HOURS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 10] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 11] = "SET_CUSTOM_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 12] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 13] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 14] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 15] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 16] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 17] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 18] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 19] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 20] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 21] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 22] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 23] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 24] = "SET_START_CHAT_BUTTON_DISPLAY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 25] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 26] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 27] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 28] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 29] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 30] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 31] = "SET_CONVERSATION_ENDED_BY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 32] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 33] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 34] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 35] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 36] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 37] = "SET_LIVE_CHAT_CONFIG";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 38] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 39] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 40] = "SET_SHOULD_USE_BOT_SURVEY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 41] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 42] = "SET_SURVEY_MODE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 43] = "SET_CONFIRMATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 44] = "SET_POST_CHAT_PARTICIPANT_TYPE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 45] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 46] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 47] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CITATIONS"] = 3] = "SET_CITATIONS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_GLOBAL_DIR"] = 4] = "SET_GLOBAL_DIR";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MINIMIZED"] = 5] = "SET_MINIMIZED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 6] = "SET_CONVERSATION_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 7] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 8] = "SET_START_CHAT_FAILING";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILURE_TYPE"] = 9] = "SET_START_CHAT_FAILURE_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 10] = "SET_OUTSIDE_OPERATING_HOURS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 11] = "SET_PRE_CHAT_SURVEY_RESPONSE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 12] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 13] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 14] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 15] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 16] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 17] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 18] = "SET_POST_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 19] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 20] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 21] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 22] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 23] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 24] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 25] = "SET_START_CHAT_BUTTON_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 26] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 27] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 28] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 29] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 30] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 31] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 32] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 33] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 34] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 35] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 36] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 37] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 38] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 39] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 40] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 41] = "SET_SHOULD_USE_BOT_SURVEY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 42] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 43] = "SET_SURVEY_MODE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 44] = "SET_CONFIRMATION_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 45] = "SET_POST_CHAT_PARTICIPANT_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 46] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 47] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 48] = "GET_IN_MEMORY_STATE";
 })(LiveChatWidgetActionType || (exports.LiveChatWidgetActionType = LiveChatWidgetActionType = {}));

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -45,6 +45,8 @@ const getLiveChatWidgetContextInitialState = props => {
     domainStates: {
       liveChatConfig: props.chatConfig,
       widgetElementId: "",
+      // Map of citation id => content injected by citations middleware
+      citations: {},
       renderingMiddlewareProps: (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.renderingMiddlewareProps,
       middlewareLocalizedTexts: _defaultMiddlewareLocalizedTexts.defaultMiddlewareLocalizedTexts,
       preChatSurveyResponse: "{}",

package/lib/cjs/contexts/createReducer.js

@@ -70,6 +70,21 @@ const reducer = (state, action) => {
           middlewareLocalizedTexts: action.payload
         }
       };
+    case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CITATIONS:
+      inMemory = {
+        ...inMemory,
+        domainStates: {
+          ...inMemory.domainStates,
+          citations: action.payload
+        }
+      };
+      return {
+        ...state,
+        domainStates: {
+          ...state.domainStates,
+          citations: action.payload
+        }
+      };
     case _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_GLOBAL_DIR:
       inMemory = {
         ...inMemory,