@microsoft/omnichannel-chat-widget 0.1.0-main.3d1c026 → 0.1.0-main.4151518

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (388) hide show
  1. package/README.md +232 -0
  2. package/lib/cjs/assets/Audios.js +8 -0
  3. package/lib/cjs/assets/Icons.js +30 -0
  4. package/lib/cjs/common/Constants.js +61 -151
  5. package/lib/cjs/common/KeyCodes.js +3 -4
  6. package/lib/cjs/common/contextDataStore/DataStoreManager.js +12 -0
  7. package/lib/cjs/common/storage/default/defaultCacheManager.js +26 -0
  8. package/lib/cjs/common/storage/default/defaultClientDataStoreProvider.js +111 -0
  9. package/lib/cjs/common/storage/default/defaultInMemoryDataStore.js +78 -0
  10. package/lib/cjs/common/telemetry/TelemetryConstants.js +118 -26
  11. package/lib/cjs/common/telemetry/TelemetryHelper.js +31 -56
  12. package/lib/cjs/common/telemetry/TelemetryManager.js +17 -35
  13. package/lib/cjs/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  14. package/lib/cjs/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -3
  15. package/lib/cjs/common/telemetry/loggers/ariaTelemetryLogger.js +49 -35
  16. package/lib/cjs/common/telemetry/loggers/consoleLogger.js +6 -14
  17. package/lib/cjs/common/utils.js +101 -80
  18. package/lib/cjs/components/callingcontainerstateful/CallingContainerStateful.js +21 -45
  19. package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js +20 -26
  20. package/lib/cjs/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  21. package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js +21 -99
  22. package/lib/cjs/components/dimlayer/DimLayer.js +0 -4
  23. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +11 -39
  24. package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -8
  25. package/lib/cjs/components/footerstateful/FooterStateful.js +14 -46
  26. package/lib/cjs/components/footerstateful/audionotificationstateful/AudioNotificationStateful.js +0 -6
  27. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +15 -44
  28. package/lib/cjs/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -8
  29. package/lib/cjs/components/headerstateful/HeaderStateful.js +27 -35
  30. package/lib/cjs/components/livechatwidget/LiveChatWidget.js +2 -14
  31. package/lib/cjs/components/livechatwidget/common/ActivityStreamHandler.js +39 -0
  32. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js +139 -0
  33. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +20 -0
  34. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  35. package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +34 -0
  36. package/lib/cjs/components/livechatwidget/common/ChatAdapterShim.js +64 -0
  37. package/lib/cjs/components/livechatwidget/common/Deferred.js +37 -0
  38. package/lib/cjs/components/livechatwidget/common/agentEndConversationHelper.js +36 -0
  39. package/lib/cjs/components/livechatwidget/common/authHelper.js +50 -0
  40. package/lib/cjs/components/livechatwidget/common/createAdapter.js +12 -9
  41. package/lib/cjs/components/livechatwidget/common/createFooter.js +4 -23
  42. package/lib/cjs/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -10
  43. package/lib/cjs/components/livechatwidget/common/createMarkdown.js +36 -44
  44. package/lib/cjs/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +14 -0
  45. package/lib/cjs/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +151 -68
  46. package/lib/cjs/components/livechatwidget/common/disposeTelemetryLoggers.js +0 -3
  47. package/lib/cjs/components/livechatwidget/common/endChat.js +151 -61
  48. package/lib/cjs/components/livechatwidget/common/getGeneralStylesForButton.js +0 -6
  49. package/lib/cjs/components/livechatwidget/common/initCallingSdk.js +10 -14
  50. package/lib/cjs/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -8
  51. package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js +34 -74
  52. package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js +102 -66
  53. package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js +13 -20
  54. package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +271 -29
  55. package/lib/cjs/components/livechatwidget/common/shareObservable.js +41 -0
  56. package/lib/cjs/components/livechatwidget/common/startChat.js +281 -67
  57. package/lib/cjs/components/livechatwidget/common/startProactiveChat.js +3 -11
  58. package/lib/cjs/components/livechatwidget/common/updateSessionDataForTelemetry.js +2 -11
  59. package/lib/cjs/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  60. package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +413 -165
  61. package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js +38 -26
  62. package/lib/cjs/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +57 -0
  63. package/lib/cjs/components/loadingpanestateful/interfaces/IStartChatErrorPaneControlProps.js +1 -0
  64. package/lib/cjs/components/loadingpanestateful/interfaces/IStartChatErrorPaneProps.js +1 -0
  65. package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js +9 -14
  66. package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +9 -14
  67. package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +35 -24
  68. package/lib/cjs/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  69. package/lib/cjs/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +13 -0
  70. package/lib/cjs/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  71. package/lib/cjs/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  72. package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +27 -43
  73. package/lib/cjs/components/prechatsurveypanestateful/common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps.js +1 -1
  74. package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +27 -35
  75. package/lib/cjs/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.js +1 -0
  76. package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +8 -24
  77. package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -19
  78. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -7
  79. package/lib/cjs/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -6
  80. package/lib/cjs/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +11 -0
  81. package/lib/cjs/components/webchatcontainerstateful/common/mockadapter.js +12 -27
  82. package/lib/cjs/components/webchatcontainerstateful/common/mockchatsdk.js +9 -16
  83. package/lib/cjs/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -24
  84. package/lib/cjs/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +56 -88
  85. package/lib/cjs/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -8
  86. package/lib/cjs/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  87. package/lib/cjs/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  88. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +12 -0
  89. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -5
  90. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  91. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  92. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  93. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  94. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  95. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  96. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  97. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  98. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +0 -7
  99. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -5
  100. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +33 -80
  101. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +10 -22
  102. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +27 -61
  103. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +7 -15
  104. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +41 -0
  105. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +82 -0
  106. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +10 -0
  107. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +10 -0
  108. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -3
  109. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -3
  110. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +10 -0
  111. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -9
  112. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +89 -0
  113. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +7 -18
  114. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +8 -42
  115. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +4 -22
  116. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +20 -33
  117. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +3 -9
  118. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +81 -45
  119. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +1 -10
  120. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +7 -18
  121. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -19
  122. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +1 -9
  123. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -9
  124. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +13 -34
  125. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +1 -10
  126. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +7 -11
  127. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +5 -14
  128. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -21
  129. package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +33 -0
  130. package/lib/cjs/contexts/ChatAdapterStore.js +0 -2
  131. package/lib/cjs/contexts/ChatContextStore.js +0 -2
  132. package/lib/cjs/contexts/ChatSDKStore.js +0 -2
  133. package/lib/cjs/contexts/common/ConversationEndEntity.js +12 -0
  134. package/lib/cjs/contexts/common/ConversationState.js +4 -3
  135. package/lib/cjs/contexts/common/LiveChatWidgetActionType.js +34 -24
  136. package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js +24 -12
  137. package/lib/cjs/contexts/createReducer.js +213 -106
  138. package/lib/cjs/controller/componentController.js +5 -34
  139. package/lib/cjs/hooks/useChatAdapterStore.js +0 -6
  140. package/lib/cjs/hooks/useChatContextStore.js +0 -6
  141. package/lib/cjs/hooks/useChatSDKStore.js +0 -6
  142. package/lib/cjs/hooks/useDebounce.js +28 -0
  143. package/lib/cjs/hooks/useWindowDimensions.js +30 -0
  144. package/lib/cjs/index.js +0 -5
  145. package/lib/cjs/plugins/newMessageEventHandler.js +92 -0
  146. package/lib/esm/assets/Audios.js +1 -0
  147. package/lib/esm/assets/Icons.js +12 -0
  148. package/lib/esm/common/Constants.js +55 -139
  149. package/lib/esm/common/KeyCodes.js +3 -3
  150. package/lib/esm/common/contextDataStore/DataStoreManager.js +5 -0
  151. package/lib/esm/common/interfaces/IContextDataStore.js +1 -0
  152. package/lib/esm/common/storage/default/defaultCacheManager.js +18 -0
  153. package/lib/esm/common/storage/default/defaultClientDataStoreProvider.js +104 -0
  154. package/lib/esm/common/storage/default/defaultInMemoryDataStore.js +70 -0
  155. package/lib/esm/common/telemetry/TelemetryConstants.js +117 -21
  156. package/lib/esm/common/telemetry/TelemetryHelper.js +32 -46
  157. package/lib/esm/common/telemetry/TelemetryManager.js +17 -24
  158. package/lib/esm/common/telemetry/defaultConfigs/defaultAriaConfig.js +1 -1
  159. package/lib/esm/common/telemetry/defaultConfigs/defaultTelemetryConfiguration.js +4 -1
  160. package/lib/esm/common/telemetry/loggers/ariaTelemetryLogger.js +49 -23
  161. package/lib/esm/common/telemetry/loggers/consoleLogger.js +6 -10
  162. package/lib/esm/common/utils.js +92 -44
  163. package/lib/esm/components/callingcontainerstateful/CallingContainerStateful.js +21 -16
  164. package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js +23 -13
  165. package/lib/esm/components/chatbuttonstateful/common/styleProps/defaultOutOfOfficeChatButtonStyleProps.js +3 -0
  166. package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js +22 -75
  167. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js +11 -18
  168. package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.spec.js +6 -6
  169. package/lib/esm/components/footerstateful/FooterStateful.js +15 -26
  170. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.js +15 -37
  171. package/lib/esm/components/footerstateful/downloadtranscriptstateful/DownloadTranscriptStateful.spec.js +6 -6
  172. package/lib/esm/components/headerstateful/HeaderStateful.js +28 -21
  173. package/lib/esm/components/livechatwidget/LiveChatWidget.js +2 -2
  174. package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js +32 -0
  175. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js +134 -0
  176. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js +13 -0
  177. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js +1 -0
  178. package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js +27 -0
  179. package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js +57 -0
  180. package/lib/esm/components/livechatwidget/common/Deferred.js +30 -0
  181. package/lib/esm/components/livechatwidget/common/agentEndConversationHelper.js +30 -0
  182. package/lib/esm/components/livechatwidget/common/authHelper.js +42 -0
  183. package/lib/esm/components/livechatwidget/common/createAdapter.js +14 -4
  184. package/lib/esm/components/livechatwidget/common/createFooter.js +4 -16
  185. package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js +10 -5
  186. package/lib/esm/components/livechatwidget/common/createMarkdown.js +38 -37
  187. package/lib/esm/components/livechatwidget/common/defaultProps/defaultScrollBarProps.js +7 -0
  188. package/lib/esm/components/livechatwidget/common/defaultProps/dummyDefaultProps.js +152 -57
  189. package/lib/esm/components/livechatwidget/common/endChat.js +152 -47
  190. package/lib/esm/components/livechatwidget/common/getGeneralStylesForButton.js +0 -2
  191. package/lib/esm/components/livechatwidget/common/initCallingSdk.js +12 -11
  192. package/lib/esm/components/livechatwidget/common/initConfirmationPropsComposer.js +4 -5
  193. package/lib/esm/components/livechatwidget/common/initWebChatComposer.js +35 -45
  194. package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js +102 -58
  195. package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js +13 -12
  196. package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js +272 -22
  197. package/lib/esm/components/livechatwidget/common/shareObservable.js +35 -0
  198. package/lib/esm/components/livechatwidget/common/startChat.js +284 -52
  199. package/lib/esm/components/livechatwidget/common/startProactiveChat.js +5 -5
  200. package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js +4 -2
  201. package/lib/esm/components/livechatwidget/interfaces/IScrollBarProps.js +1 -0
  202. package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js +415 -117
  203. package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js +39 -14
  204. package/lib/esm/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.js +50 -0
  205. package/lib/esm/components/loadingpanestateful/interfaces/IStartChatErrorPaneControlProps.js +1 -0
  206. package/lib/esm/components/loadingpanestateful/interfaces/IStartChatErrorPaneProps.js +1 -0
  207. package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js +9 -4
  208. package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js +9 -4
  209. package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js +35 -12
  210. package/lib/esm/components/postchatsurveypanestateful/common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps.js +1 -1
  211. package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js +6 -0
  212. package/lib/esm/components/postchatsurveypanestateful/enums/PostChatSurveyMode.js +0 -1
  213. package/lib/esm/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.js +1 -0
  214. package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js +30 -28
  215. package/lib/esm/components/prechatsurveypanestateful/common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps.js +1 -1
  216. package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js +30 -14
  217. package/lib/esm/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.js +1 -0
  218. package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js +8 -6
  219. package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js +94 -4
  220. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps.js +3 -1
  221. package/lib/esm/components/webchatcontainerstateful/common/defaultProps/defaultWebChatStatefulProps.js +2 -2
  222. package/lib/esm/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js +4 -0
  223. package/lib/esm/components/webchatcontainerstateful/common/mockadapter.js +12 -19
  224. package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js +9 -12
  225. package/lib/esm/components/webchatcontainerstateful/common/utils/BrowserInfo.js +2 -16
  226. package/lib/esm/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.js +7 -17
  227. package/lib/esm/components/webchatcontainerstateful/common/utils/isMaskingFromCustomer.js +5 -6
  228. package/lib/esm/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.js +1 -0
  229. package/lib/esm/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.js +1 -0
  230. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.js +5 -0
  231. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatStoreLoader.js +3 -3
  232. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/BrowserVendor.js +0 -1
  233. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineActivityType.js +0 -1
  234. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/DirectLineSenderRole.js +0 -1
  235. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/MessageType.js +0 -1
  236. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationLevel.js +0 -1
  237. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios.js +0 -1
  238. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/SendStatus.js +0 -1
  239. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/enums/WebChatActionType.js +0 -1
  240. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsEgressMiddleware.js +2 -5
  241. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/adaptermiddlewares/formatTagsIngressMiddleware.js +0 -4
  242. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js +34 -66
  243. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js +12 -14
  244. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js +27 -40
  245. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware.js +9 -8
  246. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.js +34 -0
  247. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.js +80 -0
  248. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.js +3 -0
  249. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.js +3 -0
  250. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampFailedStyles.js +2 -1
  251. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultTimestampRetryStyles.js +2 -1
  252. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.js +3 -0
  253. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/groupActivitiesMiddleware.js +3 -7
  254. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js +83 -0
  255. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js +8 -9
  256. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js +9 -28
  257. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js +5 -14
  258. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js +20 -22
  259. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware.js +5 -8
  260. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.js +81 -40
  261. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js +3 -7
  262. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js +9 -14
  263. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware.js +17 -14
  264. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/gifUploadMiddleware.js +3 -7
  265. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlPlayerMiddleware.js +3 -7
  266. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware.js +15 -27
  267. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator.js +3 -5
  268. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware.js +9 -9
  269. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware.js +7 -9
  270. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/notification/NotificationHandler.js +1 -13
  271. package/lib/esm/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.js +27 -0
  272. package/lib/esm/contexts/ChatAdapterStore.js +2 -1
  273. package/lib/esm/contexts/ChatContextStore.js +2 -1
  274. package/lib/esm/contexts/ChatSDKStore.js +2 -1
  275. package/lib/esm/contexts/common/ConversationEndEntity.js +5 -0
  276. package/lib/esm/contexts/common/ConversationState.js +4 -3
  277. package/lib/esm/contexts/common/LiveChatWidgetActionType.js +34 -24
  278. package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js +24 -8
  279. package/lib/esm/contexts/createReducer.js +213 -102
  280. package/lib/esm/controller/componentController.js +6 -5
  281. package/lib/esm/hooks/useChatAdapterStore.js +0 -4
  282. package/lib/esm/hooks/useChatContextStore.js +0 -4
  283. package/lib/esm/hooks/useChatSDKStore.js +0 -4
  284. package/lib/esm/hooks/useDebounce.js +22 -0
  285. package/lib/esm/hooks/useWindowDimensions.js +23 -0
  286. package/lib/esm/plugins/newMessageEventHandler.js +85 -0
  287. package/lib/types/assets/Audios.d.ts +1 -0
  288. package/lib/types/assets/Icons.d.ts +12 -0
  289. package/lib/types/common/Constants.d.ts +48 -1
  290. package/lib/types/common/contextDataStore/DataStoreManager.d.ts +4 -0
  291. package/lib/types/common/interfaces/IContextDataStore.d.ts +14 -0
  292. package/lib/types/common/storage/default/defaultCacheManager.d.ts +4 -0
  293. package/lib/types/common/storage/default/defaultClientDataStoreProvider.d.ts +2 -0
  294. package/lib/types/common/storage/default/defaultInMemoryDataStore.d.ts +6 -0
  295. package/lib/types/common/telemetry/TelemetryConstants.d.ts +85 -7
  296. package/lib/types/common/telemetry/TelemetryHelper.d.ts +2 -0
  297. package/lib/types/common/telemetry/definitions/Contracts.d.ts +4 -4
  298. package/lib/types/common/telemetry/definitions/Payload.d.ts +13 -9
  299. package/lib/types/common/telemetry/interfaces/ITelemetryConfig.d.ts +7 -3
  300. package/lib/types/common/utils.d.ts +9 -1
  301. package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulParams.d.ts +0 -4
  302. package/lib/types/components/footerstateful/audionotificationstateful/interfaces/IAudioNotificationStatefulParams.d.ts +0 -1
  303. package/lib/types/components/headerstateful/interfaces/IHeaderStatefulParams.d.ts +5 -1
  304. package/lib/types/components/livechatwidget/common/ActivityStreamHandler.d.ts +14 -0
  305. package/lib/types/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.d.ts +9 -0
  306. package/lib/types/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.d.ts +5 -0
  307. package/lib/types/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.d.ts +6 -0
  308. package/lib/types/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.d.ts +7 -0
  309. package/lib/types/components/livechatwidget/common/ChatAdapterShim.d.ts +7 -0
  310. package/lib/types/components/livechatwidget/common/Deferred.d.ts +9 -0
  311. package/lib/types/components/livechatwidget/common/agentEndConversationHelper.d.ts +6 -0
  312. package/lib/types/components/livechatwidget/common/authHelper.d.ts +5 -0
  313. package/lib/types/components/livechatwidget/common/defaultProps/defaultScrollBarProps.d.ts +2 -0
  314. package/lib/types/components/livechatwidget/common/endChat.d.ts +4 -1
  315. package/lib/types/components/livechatwidget/common/initWebChatComposer.d.ts +1 -1
  316. package/lib/types/components/livechatwidget/common/reconnectChatHelper.d.ts +6 -4
  317. package/lib/types/components/livechatwidget/common/setPostChatContextAndLoadSurvey.d.ts +6 -1
  318. package/lib/types/components/livechatwidget/common/shareObservable.d.ts +1 -0
  319. package/lib/types/components/livechatwidget/common/startChat.d.ts +5 -2
  320. package/lib/types/components/livechatwidget/common/startProactiveChat.d.ts +2 -1
  321. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.d.ts +1 -0
  322. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.d.ts +4 -1
  323. package/lib/types/components/livechatwidget/interfaces/ILiveChatWidgetProps.d.ts +9 -2
  324. package/lib/types/components/livechatwidget/interfaces/IScrollBarProps.d.ts +22 -0
  325. package/lib/types/components/loadingpanestateful/LoadingPaneStateful.d.ts +1 -2
  326. package/lib/types/components/loadingpanestateful/common/errorUIStyleProps/errorUILoadingPaneStyleProps.d.ts +2 -0
  327. package/lib/types/components/loadingpanestateful/interfaces/IStartChatErrorPaneControlProps.d.ts +4 -0
  328. package/lib/types/components/loadingpanestateful/interfaces/IStartChatErrorPaneProps.d.ts +4 -0
  329. package/lib/types/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.d.ts +2 -2
  330. package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts +5 -0
  331. package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts +4 -0
  332. package/lib/types/components/prechatsurveypanestateful/interfaces/IPreChatSurveyPaneStatefulParams.d.ts +1 -1
  333. package/lib/types/components/proactivechatpanestateful/interfaces/IProactiveChatNotificationConfig.d.ts +3 -0
  334. package/lib/types/components/reconnectchatpanestateful/interfaces/IReconnectChatPaneStatefulProps.d.ts +1 -2
  335. package/lib/types/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.d.ts +2 -0
  336. package/lib/types/components/webchatcontainerstateful/common/mockchatsdk.d.ts +2 -0
  337. package/lib/types/components/webchatcontainerstateful/common/utils/FileAttachmentIconManager.d.ts +1 -1
  338. package/lib/types/components/webchatcontainerstateful/interfaces/IAdaptiveCardStyles.d.ts +4 -0
  339. package/lib/types/components/webchatcontainerstateful/interfaces/IBotMagicCodeConfig.d.ts +4 -0
  340. package/lib/types/components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps.d.ts +4 -1
  341. package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatContainerStatefulProps.d.ts +4 -0
  342. package/lib/types/components/webchatcontainerstateful/webchatcontroller/BotMagicCodeStore.d.ts +3 -0
  343. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.d.ts +0 -1
  344. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.d.ts +1 -1
  345. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.d.ts +2 -0
  346. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware.spec.d.ts +1 -0
  347. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultReceivedMessageAnchorStyles.d.ts +2 -0
  348. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles.d.ts +3 -0
  349. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles.d.ts +3 -0
  350. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.d.ts +5 -0
  351. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.d.ts +1 -1
  352. package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware.d.ts +1 -1
  353. package/lib/types/components/webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger.d.ts +1 -0
  354. package/lib/types/contexts/common/ConversationEndEntity.d.ts +4 -0
  355. package/lib/types/contexts/common/ConversationState.d.ts +4 -2
  356. package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts +13 -4
  357. package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts +34 -23
  358. package/lib/types/contexts/common/LiveChatWidgetContextInitialState.d.ts +1 -2
  359. package/lib/types/hooks/useDebounce.d.ts +3 -0
  360. package/lib/types/hooks/useWindowDimensions.d.ts +4 -0
  361. package/lib/types/plugins/newMessageEventHandler.d.ts +2 -0
  362. package/package.json +12 -13
  363. package/lib/cjs/assets/audios/newMessageNotification.mp3 +0 -0
  364. package/lib/cjs/assets/icons/archiveIcon.svg +0 -3
  365. package/lib/cjs/assets/icons/audioIcon.svg +0 -6
  366. package/lib/cjs/assets/icons/blankIcon.svg +0 -6
  367. package/lib/cjs/assets/icons/excelIcon.svg +0 -6
  368. package/lib/cjs/assets/icons/imageIcon.svg +0 -6
  369. package/lib/cjs/assets/icons/oneNoteIcon.svg +0 -6
  370. package/lib/cjs/assets/icons/pdfIcon.svg +0 -6
  371. package/lib/cjs/assets/icons/powerpointIcon.svg +0 -6
  372. package/lib/cjs/assets/icons/videoIcon.svg +0 -6
  373. package/lib/cjs/assets/icons/visioIcon.svg +0 -6
  374. package/lib/cjs/assets/icons/wordIcon.svg +0 -6
  375. package/lib/esm/assets/assets.d.js +0 -0
  376. package/lib/esm/assets/audios/newMessageNotification.mp3 +0 -0
  377. package/lib/esm/assets/icons/archiveIcon.svg +0 -3
  378. package/lib/esm/assets/icons/audioIcon.svg +0 -6
  379. package/lib/esm/assets/icons/blankIcon.svg +0 -6
  380. package/lib/esm/assets/icons/excelIcon.svg +0 -6
  381. package/lib/esm/assets/icons/imageIcon.svg +0 -6
  382. package/lib/esm/assets/icons/oneNoteIcon.svg +0 -6
  383. package/lib/esm/assets/icons/pdfIcon.svg +0 -6
  384. package/lib/esm/assets/icons/powerpointIcon.svg +0 -6
  385. package/lib/esm/assets/icons/videoIcon.svg +0 -6
  386. package/lib/esm/assets/icons/visioIcon.svg +0 -6
  387. package/lib/esm/assets/icons/wordIcon.svg +0 -6
  388. /package/lib/cjs/{assets/assets.d.js → common/interfaces/IContextDataStore.js} +0 -0
@@ -1,5 +1,9 @@
1
- import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
2
- import { ChatSDKError } from "../../../common/Constants";
1
+ import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
2
+ import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
3
+ import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
4
+ import { getAuthClientFunction, handleAuthentication } from "./authHelper";
5
+ import { ActivityStreamHandler } from "./ActivityStreamHandler";
6
+ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
3
7
  import { ConversationState } from "../../../contexts/common/ConversationState";
4
8
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
5
9
  import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
@@ -7,29 +11,59 @@ import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcon
7
11
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
8
12
  import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
9
13
  import { createAdapter } from "./createAdapter";
10
- import { createTimer } from "../../../common/utils";
11
- import { getReconnectIdForAuthenticatedChat } from "./reconnectChatHelper";
14
+ import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
15
+ import { handleChatReconnect } from "./reconnectChatHelper";
16
+ import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
12
17
  import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
13
- import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
14
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
20
+ let optionalParams = {};
21
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
22
+ let widgetInstanceId;
23
+
24
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
15
25
  const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
16
- // Getting PreChat Survey Context
17
- const parseToJson = false;
18
- const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
19
- const showPrechat = state.appStates.conversationState === ConversationState.ProactiveChat ? preChatSurveyResponse && state.appStates.proactiveChatStates.proactiveChatEnablePrechat : preChatSurveyResponse; // Getting reconnectId for authenticated chat
26
+ var _props$controlProps;
27
+ optionalParams = {}; //Resetting to ensure no stale values
28
+ widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId;
20
29
 
21
- const reconnectId = await getReconnectIdForAuthenticatedChat(props, chatSDK);
30
+ // reconnect > chat from cache
31
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
22
32
 
23
- if (reconnectId) {
24
- dispatch({
25
- type: LiveChatWidgetActionType.SET_RECONNECT_ID,
26
- payload: reconnectId
27
- });
28
- dispatch({
29
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
30
- payload: ConversationState.ReconnectChat
31
- });
32
- } else if (showPrechat) {
33
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
34
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
35
+ return;
36
+ }
37
+
38
+ // Can connect to existing chat session
39
+ if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
40
+ return;
41
+ }
42
+
43
+ // Setting Proactive chat settings
44
+ const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
45
+ const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
46
+
47
+ //Setting PreChat and intiate chat
48
+ setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, undefined, props);
49
+ };
50
+
51
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
52
+ const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
53
+ //Handle reconnect scenario
54
+ if (state) {
55
+ await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
56
+ // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
57
+ if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
58
+ return;
59
+ }
60
+ }
61
+
62
+ // Getting prechat Survey Context
63
+ const parseToJson = false;
64
+ const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
65
+ const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
66
+ if (showPrechat) {
33
67
  dispatch({
34
68
  type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
35
69
  payload: preChatSurveyResponse
@@ -38,68 +72,140 @@ const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) =>
38
72
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
39
73
  payload: ConversationState.Prechat
40
74
  });
41
- } else {
42
- dispatch({
43
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
44
- payload: ConversationState.Loading
45
- });
46
- await initStartChat(chatSDK, dispatch, setAdapter);
75
+ return;
47
76
  }
48
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
49
77
 
78
+ //Initiate start chat
79
+ dispatch({
80
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
81
+ payload: ConversationState.Loading
82
+ });
83
+ const optionalParams = {
84
+ isProactiveChat
85
+ };
86
+ await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
87
+ };
50
88
 
51
- const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
89
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
90
+ const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persistedState) => {
91
+ var _props$controlProps2;
92
+ let isStartChatSuccessful = false;
93
+ const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
94
+ const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
95
+ const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
52
96
  try {
53
- var _TelemetryTimers$Widg;
97
+ var _newAdapter$activity$, _TelemetryTimers$Widg;
98
+ //Start widget load timer
99
+ TelemetryTimers.WidgetLoadTimer = createTimer();
100
+ TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
101
+ Event: TelemetryEvent.WidgetLoadStarted,
102
+ Description: "Widget loading started"
103
+ });
104
+ const authClientFunction = getAuthClientFunction(chatConfig);
105
+ if (getAuthToken && authClientFunction) {
106
+ // set auth token to chat sdk before start chat
107
+ const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
108
+ if (!authSuccess) {
109
+ dispatch({
110
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
111
+ payload: ConversationState.Closed
112
+ });
113
+ return;
114
+ }
115
+ }
54
116
 
55
- try {
56
- TelemetryHelper.logConfigDataEvent(LogLevel.INFO, {
57
- Event: TelemetryEvent.StartChatSDKCall
117
+ //Check if chat retrieved from cache
118
+ if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
119
+ var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
120
+ BroadcastService.postMessage({
121
+ eventName: BroadcastEvent.ChatRetrievedFromCache,
122
+ payload: {
123
+ chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
124
+ requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
125
+ }
58
126
  });
59
- await chatSDK.startChat(params);
60
- TelemetryTimers.WidgetLoadTimer = createTimer();
127
+ }
128
+ try {
129
+ var _window$Microsoft, _window$Microsoft$Dyn, _window$Microsoft$Dyn2, _window$Microsoft$Dyn3;
130
+ // Set custom context params
131
+ setCustomContextParams(chatSDK);
132
+ const defaultOptionalParams = {
133
+ sendDefaultInitContext: true,
134
+ isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat),
135
+ portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
136
+ };
137
+ const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
138
+ await chatSDK.startChat(startChatOptionalParams);
139
+ isStartChatSuccessful = true;
61
140
  } catch (error) {
62
- TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
141
+ TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
63
142
  Event: TelemetryEvent.StartChatMethodException,
64
143
  ExceptionDetails: {
65
144
  exception: `Failed to setup startChat: ${error}`
66
145
  }
67
146
  });
147
+ isStartChatSuccessful = false;
148
+ throw error;
68
149
  }
69
150
 
151
+ // New adapter creation
70
152
  const newAdapter = await createAdapter(chatSDK);
71
- setAdapter(newAdapter); // eslint-disable-next-line @typescript-eslint/no-explicit-any
72
-
73
- if (chatSDK !== null && chatSDK !== void 0 && chatSDK.getVoiceVideoCalling) {
74
- // eslint-disable-next-line @typescript-eslint/no-explicit-any
75
- const chatToken = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatToken());
153
+ setAdapter(newAdapter);
154
+ const chatToken = await chatSDK.getChatToken();
155
+ dispatch({
156
+ type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
157
+ payload: chatToken
158
+ });
159
+ newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
160
+ if (persistedState) {
76
161
  dispatch({
77
- type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
78
- payload: chatToken
162
+ type: LiveChatWidgetActionType.SET_WIDGET_STATE,
163
+ payload: persistedState
79
164
  });
165
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
166
+ return;
80
167
  }
81
168
 
82
- await setPostChatContextAndLoadSurvey(chatSDK, dispatch, false);
83
- await updateSessionDataForTelemetry(chatSDK, dispatch); // Set app state to Active
84
-
169
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
170
+ const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
85
171
  dispatch({
86
- type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
87
- payload: ConversationState.Active
172
+ type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
173
+ payload: liveChatContext
88
174
  });
175
+
176
+ // Set app state to Active
177
+ if (isStartChatSuccessful) {
178
+ ActivityStreamHandler.uncork();
179
+ // Update start chat failure app state if chat loads successfully
180
+ dispatch({
181
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
182
+ payload: false
183
+ });
184
+ dispatch({
185
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
186
+ payload: ConversationState.Active
187
+ });
188
+ }
89
189
  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
90
190
  Event: TelemetryEvent.WidgetLoadComplete,
91
191
  Description: "Widget load complete",
92
192
  ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
93
193
  });
194
+
195
+ // Set post chat context in state, no survey load
196
+ setPostChatContextAndLoadSurvey(chatSDK, dispatch);
197
+
198
+ // Updating chat session detail for telemetry
199
+ await updateSessionDataForTelemetry(chatSDK, dispatch);
94
200
  } catch (ex) {
95
201
  TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
96
- Event: TelemetryEvent.StartChatFailed,
202
+ Event: TelemetryEvent.WidgetLoadFailed,
97
203
  ExceptionDetails: {
98
- Exception: `Start Chat Failed: ${ex}`
204
+ Exception: `Widget load Failed: ${ex}`
99
205
  }
100
206
  });
101
- NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex); // eslint-disable-next-line @typescript-eslint/no-explicit-any
102
-
207
+ NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
208
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
103
209
  if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
104
210
  dispatch({
105
211
  type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
@@ -109,8 +215,134 @@ const initStartChat = async (chatSDK, dispatch, setAdapter, params) => {
109
215
  type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
110
216
  payload: ConversationState.OutOfOffice
111
217
  });
218
+ return;
219
+ }
220
+ if (!hideErrorUIPane) {
221
+ // Set app state to failing start chat if hideErrorUI is not turned on
222
+ dispatch({
223
+ type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
224
+ payload: true
225
+ });
226
+ TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
227
+ Event: TelemetryEvent.ErrorUIPaneLoaded,
228
+ Description: "Error UI Pane Loaded"
229
+ });
230
+ }
231
+ // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
232
+ dispatch({
233
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
234
+ payload: ConversationState.Loading
235
+ });
236
+
237
+ // If sessionInit was successful but LCW startchat failed due to some reason e.g adapter didn't load
238
+ // we need to directly endChat to avoid leaving ghost chats in OC, not disturbing any other UI state
239
+ if (isStartChatSuccessful === true) {
240
+ await forceEndChat(chatSDK);
241
+ }
242
+ } finally {
243
+ optionalParams = {};
244
+ widgetInstanceId = "";
245
+ }
246
+ };
247
+
248
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
249
+ const forceEndChat = async chatSDK => {
250
+ TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
251
+ Event: TelemetryEvent.WidgetLoadFailed,
252
+ ExceptionDetails: {
253
+ Exception: "SessionInit was successful, but widget load failed."
254
+ }
255
+ });
256
+ chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
257
+ };
258
+
259
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
260
+ const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
261
+ var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps3, _persistedState$domai6;
262
+ // By pass this function in case of popout chat
263
+ if (state.appStates.hideStartChatButton === true) {
264
+ return false;
265
+ }
266
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
267
+
268
+ //Connect to only active chat session
269
+ if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext)) {
270
+ var _persistedState$domai7;
271
+ dispatch({
272
+ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
273
+ payload: ConversationState.Loading
274
+ });
275
+ const optionalParams = {
276
+ liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
277
+ };
278
+ await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
279
+ return true;
280
+ } else {
281
+ return false;
282
+ }
283
+ };
284
+
285
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
286
+ const setCustomContextParams = chatSDK => {
287
+ var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
288
+ // Add custom context only for unauthenticated chat
289
+ const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
290
+ if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
291
+ var _persistedState$domai9, _persistedState$domai10;
292
+ if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
293
+ const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
294
+ TelemetryHelper.logSDKEvent(LogLevel.WARN, {
295
+ Event: TelemetryEvent.StartChatMethodException,
296
+ ExceptionDetails: {
297
+ exception: errorMessage
298
+ }
299
+ });
300
+ throw new Error(errorMessage);
112
301
  }
302
+ optionalParams = Object.assign({}, optionalParams, {
303
+ customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
304
+ });
113
305
  }
114
306
  };
115
307
 
116
- export { prepareStartChat, initStartChat };
308
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
309
+ const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
310
+ var _state$domainStates, _state$domainStates$l;
311
+ const requestId = (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l = _state$domainStates.liveChatContext) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.requestId;
312
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
313
+ let conversationDetails = undefined;
314
+
315
+ //Preserve old requestId
316
+ const oldRequestId = chatSDK.requestId ?? "";
317
+ dispatch({
318
+ type: LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID,
319
+ payload: oldRequestId
320
+ });
321
+ try {
322
+ chatSDK.requestId = requestId;
323
+ conversationDetails = await chatSDK.getConversationDetails();
324
+ if (Object.keys(conversationDetails).length === 0) {
325
+ chatSDK.requestId = oldRequestId;
326
+ return false;
327
+ }
328
+ if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
329
+ dispatch({
330
+ type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
331
+ payload: undefined
332
+ });
333
+ chatSDK.requestId = oldRequestId;
334
+ return false;
335
+ }
336
+ return true;
337
+ } catch (erorr) {
338
+ TelemetryHelper.logActionEvent(LogLevel.ERROR, {
339
+ Event: TelemetryEvent.GetConversationDetailsException,
340
+ ExceptionDetails: {
341
+ exception: `Conversation is not valid: ${erorr}`
342
+ }
343
+ });
344
+ chatSDK.requestId = oldRequestId;
345
+ return false;
346
+ }
347
+ };
348
+ export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };
@@ -2,14 +2,14 @@ import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryCon
2
2
  import { ConversationState } from "../../../contexts/common/ConversationState";
3
3
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
4
4
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
5
- import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager"; // Defines startProactiveChat callback
6
-
7
- export const startProactiveChat = (dispatch, bodyTitle, showPrechat, inNewWindow) => {
5
+ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
6
+ // Defines startProactiveChat callback
7
+ export const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
8
8
  dispatch({
9
9
  type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
10
10
  payload: {
11
- proactiveChatBodyTitle: bodyTitle ?? "",
12
- proactiveChatEnablePrechat: showPrechat ?? false,
11
+ proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
12
+ proactiveChatEnablePrechat: enablePreChat ?? false,
13
13
  proactiveChatInNewWindow: inNewWindow ?? false
14
14
  }
15
15
  });
@@ -1,7 +1,8 @@
1
1
  import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
2
2
  import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
3
- import { TelemetryManager } from "../../../common/telemetry/TelemetryManager"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
3
+ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
4
4
 
5
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
5
6
  export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
6
7
  if (chatSDK) {
7
8
  // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -13,8 +14,9 @@ export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
13
14
  });
14
15
  await updateConversationDataForTelemetry(chatSDK, dispatch);
15
16
  }
16
- }; // eslint-disable-next-line @typescript-eslint/no-explicit-any
17
+ };
17
18
 
19
+ // eslint-disable-next-line @typescript-eslint/no-explicit-any
18
20
  const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
19
21
  if (chatSDK) {
20
22
  // eslint-disable-next-line @typescript-eslint/no-explicit-any