@microsoft/omnichannel-chat-widget 0.1.0-main.3d1c026 → 0.1.0-main.4151518

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -1,5 +1,5 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import React, { useEffect, useState } from "react";
+import React, { useEffect, useRef, useState } from "react";
 import { ConversationState } from "../../contexts/common/ConversationState";
 import { Header } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
@@ -7,20 +7,22 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultOutOfOfficeHeaderStyleProps } from "./common/styleProps/defaultOutOfOfficeHeaderStyleProps";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
+import { ConversationEndEntity } from "../../contexts/common/ConversationEndEntity";
 export const HeaderStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro;
-
-  const [state, dispatch] = useChatContextStore(); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  const [state, dispatch] = useChatContextStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter] = useChatAdapterStore();
   const {
     headerProps,
     outOfOfficeHeaderProps,
     endChat
-  } = props; //Setting OutOfOperatingHours Flag
-
+  } = props;
+  //Setting OutOfOperatingHours Flag
   const [outOfOperatingHours, setOutOfOperatingHours] = useState(((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.OutOfOperatingHours) === "True");
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeHeaderStyleProps, outOfOfficeHeaderProps === null || outOfOfficeHeaderProps === void 0 ? void 0 : outOfOfficeHeaderProps.styleProps);
+  const conversationState = useRef(state.appStates.conversationState);
+  const conversationEndedBy = useRef(state.appStates.conversationEndedBy);
   const controlProps = {
     id: "oc-lcw-header",
     dir: state.domainStates.globalDir,
@@ -35,33 +37,34 @@ export const HeaderStateful = props => {
       });
     },
     onCloseClick: async () => {
+      var _props$headerProps, _props$headerProps$co, _props$headerProps$co2;
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
         Event: TelemetryEvent.HeaderCloseButtonClicked,
         Description: "Header Close button clicked."
       });
-
-      if (state.appStates.conversationState === ConversationState.Active) {
+      if (conversationState.current === ConversationState.Active || conversationEndedBy.current === ConversationEndEntity.Agent) {
         dispatch({
           type: LiveChatWidgetActionType.SET_SHOW_CONFIRMATION,
           payload: true
         });
-      } else if (state.appStates.conversationState === ConversationState.Postchat) {
+      } else {
+        const skipEndChatSDK = true;
+        const skipCloseChat = false;
+        const postMessageToOtherTabs = true;
+        await endChat(adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTabs);
+      }
+      const closeButtonId = ((_props$headerProps = props.headerProps) === null || _props$headerProps === void 0 ? void 0 : (_props$headerProps$co = _props$headerProps.controlProps) === null || _props$headerProps$co === void 0 ? void 0 : (_props$headerProps$co2 = _props$headerProps$co.closeButtonProps) === null || _props$headerProps$co2 === void 0 ? void 0 : _props$headerProps$co2.id) ?? `${controlProps.id}-close-button`;
+      if (closeButtonId) {
         dispatch({
-          type: LiveChatWidgetActionType.SET_SHOULD_SHOW_POST_CHAT,
-          payload: false
+          type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT_ID,
+          payload: closeButtonId
         });
-        await endChat(adapter);
       }
-
-      dispatch({
-        type: LiveChatWidgetActionType.SET_PREVIOUS_FOCUSED_ELEMENT,
-        payload: document.getElementById(`${controlProps.id}-closebutton`)
-      });
     },
     ...(headerProps === null || headerProps === void 0 ? void 0 : headerProps.controlProps),
-    hideTitle: state.appStates.conversationState === ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
-    hideIcon: state.appStates.conversationState === ConversationState.Loading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
-    hideCloseButton: state.appStates.conversationState === ConversationState.Loading || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
+    hideTitle: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP = headerProps.controlProps) === null || _headerProps$controlP === void 0 ? void 0 : _headerProps$controlP.hideTitle),
+    hideIcon: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP2 = headerProps.controlProps) === null || _headerProps$controlP2 === void 0 ? void 0 : _headerProps$controlP2.hideIcon),
+    hideCloseButton: state.appStates.conversationState === ConversationState.Loading && !state.appStates.isStartChatFailing || state.appStates.conversationState === ConversationState.PostchatLoading || state.appStates.conversationState === ConversationState.Prechat || state.appStates.conversationState === ConversationState.ReconnectChat || (headerProps === null || headerProps === void 0 ? void 0 : (_headerProps$controlP3 = headerProps.controlProps) === null || _headerProps$controlP3 === void 0 ? void 0 : _headerProps$controlP3.hideCloseButton)
   };
   const outOfOfficeControlProps = {
     id: "oc-lcw-header",
@@ -82,7 +85,11 @@ export const HeaderStateful = props => {
     if (state.appStates.outsideOperatingHours) {
       setOutOfOperatingHours(true);
     }
-  }, []);
+    if (state.appStates.conversationState) {
+      conversationState.current = state.appStates.conversationState;
+    }
+    conversationEndedBy.current = state.appStates.conversationEndedBy;
+  }, [state.appStates]);
   return /*#__PURE__*/React.createElement(Header, {
     componentOverrides: headerProps === null || headerProps === void 0 ? void 0 : headerProps.componentOverrides,
     controlProps: outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeControlProps : controlProps,

package/lib/esm/components/livechatwidget/LiveChatWidget.js

@@ -7,8 +7,8 @@ import { createReducer } from "../../contexts/createReducer";
 import { getLiveChatWidgetContextInitialState } from "../../contexts/common/LiveChatWidgetContextInitialState";
 export const LiveChatWidget = props => {
   const reducer = createReducer();
-  const [state, dispatch] = useReducer(reducer, getLiveChatWidgetContextInitialState(props)); // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
+  const [state, dispatch] = useReducer(reducer, getLiveChatWidgetContextInitialState(props));
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useState(undefined);
   return /*#__PURE__*/React.createElement(ChatSDKStore.Provider, {
     value: props.chatSDK

package/lib/esm/components/livechatwidget/common/ActivityStreamHandler.js

@@ -0,0 +1,32 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+import { Deferred } from "./Deferred";
+export class ActivityStreamHandler {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  /**
+   * Use of a deferred pattern, to hold the execution of the activity.
+   * 
+   * */
+  static cork() {
+    ActivityStreamHandler.restoreDeferred = new Deferred();
+    ActivityStreamHandler.restorePromise = ActivityStreamHandler.restoreDeferred.promise;
+  }
+
+  /**
+   * Resolve the promise, releasing it to continue with the execution of the activity.
+   * 
+   * */
+  static uncork() {
+    ActivityStreamHandler.restoreDeferred.resolve();
+  }
+}
+_defineProperty(ActivityStreamHandler, "restoreDeferred", {
+  resolve: () => {
+    return "initialState";
+  }
+});
+_defineProperty(ActivityStreamHandler, "restorePromise", void 0);

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -0,0 +1,134 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+/* eslint-disable @typescript-eslint/no-unused-vars */
+/* eslint-disable @typescript-eslint/no-explicit-any */
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
+const supportedSignInCardContentTypes = ["application/vnd.microsoft.card.signin", "application/vnd.microsoft.card.oauth"];
+const botOauthUrlRegex = /[\S]+.botframework.com\/api\/oauth\/signin\?signin=([\S]+)/;
+const delay = t => new Promise(resolve => setTimeout(resolve, t));
+const fetchBotAuthConfigRetries = 3;
+const fetchBotAuthConfigRetryInterval = 1000;
+let response;
+const extractSignInId = signInUrl => {
+  const result = botOauthUrlRegex.exec(signInUrl);
+  if (result && result[1]) {
+    return result[1];
+  }
+  return "";
+};
+const extractSasUrl = async attachment => {
+  let sasUrl = undefined;
+  if (attachment && attachment.content && attachment.content.tokenPostResource && attachment.content.tokenPostResource.sasUrl) {
+    sasUrl = attachment.content.tokenPostResource.sasUrl;
+  }
+  if (!sasUrl) {
+    const signInId = extractSignInId(attachment.content.buttons[0].value);
+    const getTestUrlEndpoint = `https://token.botframework.com/api/sas/gettesturl?signInId=${signInId}`;
+    try {
+      const response = await window.fetch(getTestUrlEndpoint);
+      if (response.status === 200) {
+        const responseJson = await response.json();
+        sasUrl = responseJson.sasUrl;
+      }
+    } catch {
+      sasUrl = undefined;
+    }
+  }
+  return sasUrl;
+};
+const fetchBotAuthConfig = async retries => {
+  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.SetBotAuthProviderFetchConfig
+  });
+  const botAuthConfigRequestEvent = {
+    eventName: BroadcastEvent.BotAuthConfigRequest
+  };
+  BroadcastService.postMessage(botAuthConfigRequestEvent);
+  const listener = BroadcastService.getMessageByEventName(BroadcastEvent.BotAuthConfigResponse).subscribe(data => {
+    var _data$payload, _data$payload2;
+    response = ((_data$payload = data.payload) === null || _data$payload === void 0 ? void 0 : _data$payload.response) !== undefined ? (_data$payload2 = data.payload) === null || _data$payload2 === void 0 ? void 0 : _data$payload2.response : response;
+    listener.unsubscribe();
+  });
+  if (response !== undefined) {
+    //return response;
+    return response;
+  }
+  if (retries === 1) {
+    // Base Case
+    throw new Error();
+  }
+  await delay(fetchBotAuthConfigRetryInterval);
+  return await fetchBotAuthConfig(--retries);
+};
+export class BotAuthActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+    _defineProperty(this, "signInCardSeen", void 0);
+    this.signInCardSeen = new Set();
+  }
+  applicable(activity) {
+    var _activity$attachments;
+    return (activity === null || activity === void 0 ? void 0 : (_activity$attachments = activity.attachments) === null || _activity$attachments === void 0 ? void 0 : _activity$attachments.length) > 0 && activity.attachments[0] && supportedSignInCardContentTypes.indexOf(activity.attachments[0].contentType) >= 0;
+  }
+  async apply(activity) {
+    this.observer.next(false); // Hides card
+    const attachment = activity.attachments[0];
+    const signInUrl = attachment.content.buttons[0].value;
+    const signInId = extractSignInId(signInUrl);
+    if (!signInId) {
+      return;
+    }
+    if (this.signInCardSeen.has(signInId)) {
+      // Prevents duplicate auth
+      return;
+    }
+    this.signInCardSeen.add(signInId);
+    const sasUrl = await extractSasUrl(attachment);
+    const event = {
+      eventName: BroadcastEvent.SigninCardReceived,
+      payload: {
+        sasUrl
+      }
+    };
+    if (!sasUrl) {
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.BotAuthActivityEmptySasUrl,
+        Description: "SaS Url is empty"
+      });
+      return activity;
+    } else {
+      BroadcastService.postMessage(event);
+    }
+    try {
+      const response = await fetchBotAuthConfig(fetchBotAuthConfigRetries);
+      if (response === false) {
+        TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.SetBotAuthProviderHideCard
+        });
+      } else {
+        TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.SetBotAuthProviderDisplayCard
+        });
+        return activity;
+      }
+    } catch {
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.SetBotAuthProviderNotFound
+      });
+      //this is to ensure listener continues waiting for response
+      if (this.signInCardSeen.has(signInId)) {
+        this.signInCardSeen.delete(signInId);
+      }
+      return activity;
+    }
+  }
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js

@@ -0,0 +1,13 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+export class DefaultActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    this.observer.next(activity);
+    return false;
+  }
+}

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/IActivitySubscriber.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js

@@ -0,0 +1,27 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+import { ActivityStreamHandler } from "../ActivityStreamHandler";
+export class PauseActivitySubscriber {
+  constructor() {
+    _defineProperty(this, "observer", void 0);
+  }
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async apply(activity) {
+    await ActivityStreamHandler.restorePromise;
+    return activity;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  applicable(activity) {
+    return true;
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  async next(activity) {
+    if (this.applicable(activity)) {
+      return await this.apply(activity);
+    }
+    return activity;
+  }
+}

package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js

@@ -0,0 +1,57 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+import { DefaultActivitySubscriber } from "./ActivitySubscriber/DefaultActivitySubscriber";
+import { shareObservable } from "./shareObservable";
+export class ChatAdapterShim {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  constructor(chatAdapter) {
+    _defineProperty(this, "chatAdapter", void 0);
+    _defineProperty(this, "activityObserver", void 0);
+    _defineProperty(this, "subscribers", void 0);
+    this.subscribers = [];
+    this.chatAdapter = {
+      ...chatAdapter,
+      activity$: shareObservable(
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      new window.Observable(observer => {
+        this.activityObserver = observer;
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        const abortController = new window.AbortController();
+        (async () => {
+          try {
+            // eslint-disable-next-line @typescript-eslint/no-explicit-any
+            for await (let activity of chatAdapter.activities({
+              signal: abortController.signal
+            })) {
+              for (const subscriber of [...this.subscribers, new DefaultActivitySubscriber()]) {
+                subscriber.observer = this.activityObserver;
+                activity = await subscriber.next(activity);
+                if (!activity) {
+                  break;
+                }
+              }
+            }
+            observer.complete();
+          } catch (error) {
+            observer.error(error);
+          }
+        })();
+        return () => {
+          abortController.abort();
+        };
+      }))
+    };
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  addSubscriber(subscriber) {
+    this.subscribers.push(subscriber);
+  }
+}

package/lib/esm/components/livechatwidget/common/Deferred.js

@@ -0,0 +1,30 @@
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+export class Deferred {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  constructor() {
+    _defineProperty(this, "_promise", void 0);
+    _defineProperty(this, "_resolve", void 0);
+    _defineProperty(this, "_reject", () => {
+      return;
+    });
+    _defineProperty(this, "resolve", value => {
+      this._resolve(value);
+    });
+    _defineProperty(this, "reject", value => {
+      this._reject(value);
+    });
+    this._promise = new Promise((resolve, reject) => {
+      this._resolve = resolve;
+      this._reject = reject;
+    });
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  get promise() {
+    return this._promise;
+  }
+}

package/lib/esm/components/livechatwidget/common/agentEndConversationHelper.js

@@ -0,0 +1,30 @@
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { checkPostChatEnabled } from "./setPostChatContextAndLoadSurvey";
+const handleAgentEndConversation = (props, state, dispatch) => {
+  const isPostChatEnabled = checkPostChatEnabled(props, state);
+  if (isPostChatEnabled) {
+    if (!state.appStates.postChatWorkflowInProgress) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+        payload: ConversationEndEntity.Agent
+      });
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ConversationEndedByAgent,
+        Description: "Conversation is ended from agent side"
+      });
+    }
+  } else {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_ENDED_BY,
+      payload: ConversationEndEntity.Agent
+    });
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.ConversationEndedByAgent,
+      Description: "Conversation is ended from agent side"
+    });
+  }
+};
+export { handleAgentEndConversation };

package/lib/esm/components/livechatwidget/common/authHelper.js

@@ -0,0 +1,42 @@
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { isNullOrEmptyString } from "../../../common/utils";
+const getAuthClientFunction = chatConfig => {
+  let authClientFunction = undefined;
+  if (chatConfig !== null && chatConfig !== void 0 && chatConfig.LiveChatConfigAuthSettings) {
+    var _chatConfig$LiveChatC;
+    authClientFunction = (chatConfig === null || chatConfig === void 0 ? void 0 : (_chatConfig$LiveChatC = chatConfig.LiveChatConfigAuthSettings) === null || _chatConfig$LiveChatC === void 0 ? void 0 : _chatConfig$LiveChatC.msdyn_javascriptclientfunction) ?? undefined;
+  }
+  return authClientFunction;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const handleAuthentication = async (chatSDK, chatConfig, getAuthToken) => {
+  const authClientFunction = getAuthClientFunction(chatConfig);
+  if (getAuthToken && authClientFunction) {
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetAuthTokenCalled
+    });
+    const token = await getAuthToken(authClientFunction);
+    if (!isNullOrEmptyString(token)) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.setAuthTokenProvider(async () => {
+        return token;
+      });
+      return true;
+    } else {
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.ReceivedNullOrEmptyToken
+      });
+      return false;
+    }
+  }
+  return false;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const removeAuthTokenProvider = chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  chatSDK.authenticatedUserToken = null;
+};
+export { getAuthClientFunction, handleAuthentication, removeAuthTokenProvider };

package/lib/esm/components/livechatwidget/common/createAdapter.js

@@ -1,8 +1,12 @@
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationLevel } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationLevel";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
-import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts"; // eslint-disable-next-line @typescript-eslint/no-explicit-any
+import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { ChatAdapterShim } from "./ChatAdapterShim";
+import { PauseActivitySubscriber } from "./ActivitySubscriber/PauseActivitySubscriber";
+import { BotAuthActivitySubscriber } from "./ActivitySubscriber/BotAuthActivitySubscriber";
 
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const createAdapter = async chatSDK => {
   const chatAdapterOptionalParams = {
     IC3Adapter: {
@@ -11,11 +15,9 @@ export const createAdapter = async chatSDK => {
           if (notification.id === NotificationScenarios.InternetConnection && notification.level == NotificationLevel.Error) {
             notification.message = defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION;
           }
-
           if (notification.id === NotificationScenarios.InternetConnection && notification.level == NotificationLevel.Success) {
             notification.message = defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE;
           }
-
           if (notification.id && notification.message) {
             NotificationHandler.notifyWithLevel(notification.id, notification.message, notification.level);
           }
@@ -23,5 +25,13 @@ export const createAdapter = async chatSDK => {
       }
     }
   };
-  return await chatSDK.createChatAdapter(chatAdapterOptionalParams);
+  let adapter = await chatSDK.createChatAdapter(chatAdapterOptionalParams);
+  //so far, there is no need to convert to the shim adapter when using visual tests
+  if (chatSDK.isMockModeOn !== true) {
+    adapter = new ChatAdapterShim(adapter);
+    adapter.addSubscriber(new PauseActivitySubscriber());
+    adapter.addSubscriber(new BotAuthActivitySubscriber());
+    return adapter.chatAdapter;
+  }
+  return adapter;
 };

package/lib/esm/components/livechatwidget/common/createFooter.js

@@ -3,25 +3,13 @@ import React from "react";
 import { decodeComponentString } from "@microsoft/omnichannel-chat-components";
 import { shouldShowFooter } from "../../../controller/componentController";
 export const createFooter = (props, state) => {
-  var _props$footerProps, _props$controlProps, _props$componentOverr, _props$componentOverr2;
-
-  const footerPropsHidden = { ...props.footerProps,
-    controlProps: { ...((_props$footerProps = props.footerProps) === null || _props$footerProps === void 0 ? void 0 : _props$footerProps.controlProps),
-      hideDownloadTranscriptButton: true,
-      hideEmailTranscriptButton: true,
-      hideAudioNotificationButton: true
-    }
-  };
-  const footer = !((_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hideFooter) && shouldShowFooter(state) ? decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.footer) || /*#__PURE__*/React.createElement(FooterStateful, {
+  var _props$controlProps, _props$componentOverr;
+  const hideFooterDisplay = !((_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hideFooter) && shouldShowFooter(state) ? false : true;
+  const footer = decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.footer) || /*#__PURE__*/React.createElement(FooterStateful, {
     footerProps: props.footerProps,
     downloadTranscriptProps: props.downloadTranscriptProps,
     audioNotificationProps: props.audioNotificationProps,
-    hideFooterDisplay: false
-  }) : decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.footer) || /*#__PURE__*/React.createElement(FooterStateful, {
-    footerProps: footerPropsHidden,
-    downloadTranscriptProps: props.downloadTranscriptProps,
-    audioNotificationProps: props.audioNotificationProps,
-    hideFooterDisplay: true
+    hideFooterDisplay: hideFooterDisplay
   });
   return footer;
 };

package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -2,7 +2,8 @@ import { Constants } from "../../../common/Constants";
 import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
-
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 const isInternetConnected = async () => {
   try {
     const response = await fetch(Constants.internetConnectionTestUrl);
@@ -12,19 +13,23 @@ const isInternetConnected = async () => {
     return false;
   }
 };
-
 export const createInternetConnectionChangeHandler = async () => {
   const handler = async () => {
     const connected = await isInternetConnected();
-
     if (!connected) {
+      TelemetryHelper.logActionEvent(LogLevel.WARN, {
+        Event: TelemetryEvent.NetworkDisconnected
+      });
       NotificationHandler.notifyError(NotificationScenarios.InternetConnection, defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
+      TelemetryHelper.logActionEvent(LogLevel.WARN, {
+        Event: TelemetryEvent.NetworkReconnected
+      });
       NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
     }
-  }; // Checking connection status on online & offline events due to possible false positives
-
+  };
 
+  // Checking connection status on online & offline events due to possible false positives
   window.addEventListener("online", () => handler(), false);
   window.addEventListener("offline", () => handler(), false);
 };