@microsoft/omnichannel-chat-widget 0.1.0-main.3d1c026 → 0.1.0-main.4151518

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -3,91 +3,127 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.handleUnauthenticatedReconnectChat = exports.getReconnectIdForAuthenticatedChat = void 0;
-
+exports.isReconnectEnabled = exports.handleChatReconnect = exports.getChatReconnectContext = void 0;
 require("regenerator-runtime/runtime");
-
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
-var _Constants = require("../../../common/Constants");
-
+var _authHelper = require("./authHelper");
+var _utils = require("../../../common/utils");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
-
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const getChatReconnectContext = async (chatSDK, reconnectId) => {
-  try {
-    if (reconnectId) {
-      const chatReconnectOptionalParams = {
-        reconnectId: reconnectId
-      };
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
-    } else {
-      return await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext());
+const handleChatReconnect = async (chatSDK, props, dispatch, setAdapter, initStartChat, state) => {
+  var _props$chatConfig, _props$chatConfig$Liv;
+  if (!isReconnectEnabled(props.chatConfig)) return;
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const isAuthenticatedChat = (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
+
+  // Get chat reconnect context
+  const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+  if (hasReconnectId(reconnectChatContext)) {
+    var _props$reconnectChatP2, _props$reconnectChatP3;
+    //Redirect if enabled
+    if (reconnectChatContext.redirectURL && !(0, _utils.isNullOrEmptyString)(reconnectChatContext.redirectURL)) {
+      var _props$reconnectChatP;
+      redirectPage(reconnectChatContext.redirectURL, (_props$reconnectChatP = props.reconnectChatPaneProps) === null || _props$reconnectChatP === void 0 ? void 0 : _props$reconnectChatP.redirectInSameWindow);
+      return;
     }
-  } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
-      Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
-      ExceptionDetails: {
-        exception: ex
-      }
-    });
-  }
-
-  return null;
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-const getReconnectIdForAuthenticatedChat = async (props, chatSDK) => {
-  var _props$reconnectChatP, _props$reconnectChatP2;
-
-  if ((_props$reconnectChatP = props.reconnectChatPaneProps) !== null && _props$reconnectChatP !== void 0 && _props$reconnectChatP.isReconnectEnabled && (_props$reconnectChatP2 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP2 !== void 0 && _props$reconnectChatP2.authClientFunction // TODO: Implement this after storage is in place
 
-  /* && !isLoadWithState() */
-  ) {
-    const previousActiveSessionResponse = await getChatReconnectContext(chatSDK);
-
-    if (previousActiveSessionResponse && previousActiveSessionResponse.reconnectId) {
-      return previousActiveSessionResponse.reconnectId;
+    //if reconnect id is provided in props, don't show reconnect pane
+    if ((_props$reconnectChatP2 = props.reconnectChatPaneProps) !== null && _props$reconnectChatP2 !== void 0 && _props$reconnectChatP2.reconnectId && !(0, _utils.isNullOrEmptyString)((_props$reconnectChatP3 = props.reconnectChatPaneProps) === null || _props$reconnectChatP3 === void 0 ? void 0 : _props$reconnectChatP3.reconnectId)) {
+      const reconnectChatContext = await getChatReconnectContext(chatSDK, props.chatConfig, props, isAuthenticatedChat);
+      await setReconnectIdAndStartChat(isAuthenticatedChat, chatSDK, props, dispatch, setAdapter, reconnectChatContext.reconnectId ?? "", initStartChat);
+      return;
     }
-  }
-
-  return undefined;
-}; // eslint-disable-next-line @typescript-eslint/no-explicit-any
-
-
-exports.getReconnectIdForAuthenticatedChat = getReconnectIdForAuthenticatedChat;
-
-const handleUnauthenticatedReconnectChat = async (dispatch, reconnectId, initStartChat) => {
-  const reconnectAvailabilityResponse = await getChatReconnectContext(reconnectId);
 
-  if (reconnectAvailabilityResponse && reconnectAvailabilityResponse.redirectURL) {
-    redirectPage(reconnectAvailabilityResponse.redirectURL);
-  } else {
-    const optionalParams = {
-      reconnectId: reconnectId
-    };
+    //show reconnect pane
+    state.appStates.conversationState = _ConversationState.ConversationState.ReconnectChat;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
-      payload: reconnectId
+      payload: reconnectChatContext.reconnectId ?? ""
     });
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: _ConversationState.ConversationState.Loading
+      payload: _ConversationState.ConversationState.ReconnectChat
     });
-    await initStartChat(optionalParams);
+    return;
   }
 };
 
-exports.handleUnauthenticatedReconnectChat = handleUnauthenticatedReconnectChat;
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.handleChatReconnect = handleChatReconnect;
+const getChatReconnectContext = async (chatSDK, chatConfig, props, isAuthenticatedChat) => {
+  try {
+    var _props$reconnectChatP4;
+    const chatReconnectOptionalParams = {
+      reconnectId: (_props$reconnectChatP4 = props.reconnectChatPaneProps) === null || _props$reconnectChatP4 === void 0 ? void 0 : _props$reconnectChatP4.reconnectId
+    };
+    // Get auth token for getting chat reconnect context
+    if (isAuthenticatedChat) {
+      await (0, _authHelper.handleAuthentication)(chatSDK, chatConfig, props.getAuthToken);
+    }
+    const reconnectChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getChatReconnectContext(chatReconnectOptionalParams));
+    if (isAuthenticatedChat) {
+      // remove auth token after reconnectId is fetched
+      // AuthToken will be reset later at start chat
+      (0, _authHelper.removeAuthTokenProvider)(chatSDK);
+    }
+    return reconnectChatContext;
+  } catch (error) {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallFailed,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+  }
+};
 
-const redirectPage = newUrl => {
-  const data = {
-    messageName: _Constants.Constants.redirectPageRequest,
-    newUrl: newUrl
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.getChatReconnectContext = getChatReconnectContext;
+const setReconnectIdAndStartChat = async (isAuthenticatedChat, chatSDK, props, dispatch, setAdapter, reconnectId, initStartChat) => {
+  if (!isAuthenticatedChat) {
+    const startUnauthenticatedReconnectChat = {
+      eventName: _TelemetryConstants.BroadcastEvent.StartUnauthenticatedReconnectChat
+    };
+    _omnichannelChatComponents.BroadcastService.postMessage(startUnauthenticatedReconnectChat);
+  }
+  const optionalParams = {
+    reconnectId: reconnectId
   };
-  window.parent.postMessage(data, "*");
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_RECONNECT_ID,
+    payload: reconnectId
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: _ConversationState.ConversationState.Loading
+  });
+  await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
+};
+const redirectPage = (redirectURL, redirectInSameWindow) => {
+  const redirectPageRequest = {
+    eventName: _TelemetryConstants.BroadcastEvent.RedirectPageRequest,
+    payload: {
+      redirectURL: redirectURL
+    }
+  };
+  _omnichannelChatComponents.BroadcastService.postMessage(redirectPageRequest);
+  if (redirectInSameWindow) {
+    window.location.href = redirectURL;
+  }
+};
+const isReconnectEnabled = chatConfig => {
+  if (chatConfig) {
+    var _chatConfig$LiveWSAnd, _chatConfig$LiveWSAnd2;
+    const reconnectEnabled = ((_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : (_chatConfig$LiveWSAnd2 = _chatConfig$LiveWSAnd.msdyn_enablechatreconnect) === null || _chatConfig$LiveWSAnd2 === void 0 ? void 0 : _chatConfig$LiveWSAnd2.toLowerCase()) === "true";
+    return reconnectEnabled;
+  }
+  return false;
+};
+exports.isReconnectEnabled = isReconnectEnabled;
+const hasReconnectId = reconnectAvailabilityResponse => {
+  return reconnectAvailabilityResponse && !(0, _utils.isNullOrUndefined)(reconnectAvailabilityResponse.reconnectId);
 };

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -4,51 +4,44 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.registerTelemetryLoggers = void 0;
-
-var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
-
+var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-
 var _defaultAriaConfig = require("../../../common/telemetry/defaultConfigs/defaultAriaConfig");
-
 var _defaultTelemetryInternalData = require("../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData");
-
 var _defaultTelemetryConfiguration = require("../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration");
-
 const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
-
-  const telemetryConfig = { ..._defaultTelemetryConfiguration.defaultTelemetryConfiguration,
+  const telemetryConfig = {
+    ..._defaultTelemetryConfiguration.defaultTelemetryConfiguration,
     ...props.telemetryConfig
   };
-
   if ((_props$liveChatContex = props.liveChatContextFromCache) !== null && _props$liveChatContex !== void 0 && (_props$liveChatContex2 = _props$liveChatContex.domainStates) !== null && _props$liveChatContex2 !== void 0 && _props$liveChatContex2.telemetryInternalData) {
     var _props$liveChatContex3, _props$liveChatContex4;
-
     _TelemetryManager.TelemetryManager.InternalTelemetryData = (_props$liveChatContex3 = props.liveChatContextFromCache) === null || _props$liveChatContex3 === void 0 ? void 0 : (_props$liveChatContex4 = _props$liveChatContex3.domainStates) === null || _props$liveChatContex4 === void 0 ? void 0 : _props$liveChatContex4.telemetryInternalData;
   } else {
-    let telemetryData = { ..._defaultTelemetryInternalData.defaultInternalTelemetryData,
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$chatSDK3, _props$chatSDK3$omnic;
+    let telemetryData = {
+      ..._defaultTelemetryInternalData.defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, _defaultTelemetryConfiguration.defaultTelemetryConfiguration, telemetryConfig),
       ariaConfig: Object.assign({}, _defaultAriaConfig.defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
     };
-
     if (props.chatConfig) {
       telemetryData = _TelemetryHelper.TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);
     }
-
     telemetryData = _TelemetryHelper.TelemetryHelper.addWidgetDataToTelemetry(telemetryConfig, telemetryData);
-    telemetryData.OCChatSDKVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.OCChatSDKVersion;
-    telemetryData.chatComponentVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatComponentVersion;
-    telemetryData.chatWidgetVersion = telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.chatWidgetVersion;
+    telemetryData.OCChatSDKVersion = telemetryConfig.OCChatSDKVersion ?? "0.0.0-0";
+    telemetryData.chatComponentVersion = telemetryConfig.chatComponentVersion ?? "0.0.0-0";
+    telemetryData.chatWidgetVersion = telemetryConfig.chatWidgetVersion ?? "0.0.0-0";
+    telemetryData.orgId = (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId;
+    telemetryData.widgetId = (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId;
+    telemetryData.orgUrl = (_props$chatSDK3 = props.chatSDK) === null || _props$chatSDK3 === void 0 ? void 0 : (_props$chatSDK3$omnic = _props$chatSDK3.omnichannelConfig) === null || _props$chatSDK3$omnic === void 0 ? void 0 : _props$chatSDK3$omnic.orgUrl;
+    _TelemetryManager.TelemetryManager.InternalTelemetryData = telemetryData;
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_TELEMETRY_DATA,
       payload: telemetryData
     });
   }
-
   (0, _TelemetryManager.RegisterLoggers)();
 };
-
 exports.registerTelemetryLoggers = registerTelemetryLoggers;

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -3,31 +3,34 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.setPostChatContextAndLoadSurvey = void 0;
-
+exports.setPostChatContextAndLoadSurvey = exports.initiatePostChat = exports.checkPostChatEnabled = void 0;
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
-
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
-
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
-
-var _ConversationState = require("../../../contexts/common/ConversationState");
-
+var _Constants = require("../../../common/Constants");
+var _endChat = require("./endChat");
+var _PostChatSurveyMode = require("../../postchatsurveypanestateful/enums/PostChatSurveyMode");
+var _utils = require("../../../common/utils");
+var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
+var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
+var _ConversationEndEntity = require("../../../contexts/common/ConversationEndEntity");
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) => {
+const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
   try {
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const context = await chatSDK.getPostChatSurveyContext();
-
-    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
-      Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
-      Description: "Postchat context call succeed."
-    });
-
-    dispatch({
-      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-      payload: context
-    });
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
   } catch (ex) {
     _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
@@ -36,20 +39,259 @@ const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, loadSurvey) =>
       }
     });
   }
-  /* -true:   setPostChatContextAndLoadSurvey is called after passing all checks from ConfirmationPane and endChatMiddleware in usual scenario.
-     -false:  Below if condition is needed for multi-tab scenarios. So when agent ends a chat and customer has opened chat in multiple tabs,  
-              all tabs should show post chat survey as per existing functionality. But when an agent end a conversation, Omnichannel SDK 
-              getPostChatSurveyContext returns as invalid conversation. To avoid that, caching the survey url is needed after chat starts and 
-              in this case loadSurvey is false 
-  */
-
 
-  if (loadSurvey) {
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars
+  _omnichannelChatComponents.BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
       payload: _ConversationState.ConversationState.Postchat
     });
+  });
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.setPostChatContextAndLoadSurvey = setPostChatContextAndLoadSurvey;
+const checkPostChatEnabled = (props, state) => {
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  return isPostChatEnabled === _Constants.Constants.true;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.checkPostChatEnabled = checkPostChatEnabled;
+const initiatePostChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  // Check if Postchat already in progress and handle case where chat is ended by customer
+  if (state.appStates.postChatWorkflowInProgress && state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
+    await (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+    return;
+  }
+
+  // Conversation Details call required by customer as well as agent 
+  const conversationDetails = await getConversationDetailsCall(chatSDK);
+  // Start Postchat workflow
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
+    payload: true
+  });
+
+  // Below logic checks if agent or bot or noone joins conversation and handles them separately
+  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === _Constants.Constants.userParticipantTypeTag) {
+    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
+      // Set use bot settings to false
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
+    } else if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
+      await postChatInitiatedByAgent(props, setWebChatStyles, dispatch, state);
+    } else {
+      const error = `Conversation was Ended after agent joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === _Constants.Constants.botParticipantTypeTag) {
+    // Set Use bot survey to true
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
+      payload: true
+    });
+    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
+      // Set use bot settings to true
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, true);
+    } else if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Agent) {
+      await postChatInitiatedByBot(props, setWebChatStyles, dispatch, state);
+    } else {
+      const error = `Conversation was Ended after bot joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else {
+    if (state.appStates.conversationEndedBy === _ConversationEndEntity.ConversationEndEntity.Customer) {
+      // No one has joined chat will be handled by postChat customer
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
+    } else {
+      const error = `ConversationDetails and App state was not set correctly: conversationDetails = ${JSON.stringify(conversationDetails)} , conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
   }
 };
 
-exports.setPostChatContextAndLoadSurvey = setPostChatContextAndLoadSurvey;
+// Function for link mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.initiatePostChat = initiatePostChat;
+const linkModePostChatWorkflow = (props, dispatch, setWebChatStyles) => {
+  var _props$webChatContain, _props$webChatContain2;
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.LinkModePostChatWorkflowStarted
+  });
+  dispatch({
+    type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: _ConversationState.ConversationState.InActive
+  });
+
+  // Disable SendBox
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setWebChatStyles(styles => {
+      return {
+        ...styles,
+        hideSendBox: true
+      };
+    });
+  }
+};
+
+// Function for embed mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const embedModePostChatWorkflow = async (dispatch, state) => {
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.EmbedModePostChatWorkflowStarted
+  });
+  if (state.domainStates.postChatContext) {
+    dispatch({
+      type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: _ConversationState.ConversationState.PostchatLoading
+    });
+    await (0, _utils.addDelayInMs)(_Constants.Constants.PostChatLoadingDurationInMs);
+    const loadPostChatEvent = {
+      eventName: _TelemetryConstants.BroadcastEvent.LoadPostChatSurvey
+    };
+    _omnichannelChatComponents.BroadcastService.postMessage(loadPostChatEvent);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// Function will handle only postchat cases initiated by customer
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByCustomer = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, shouldUseBotSetting) => {
+  let postChatSurveyMode = "";
+  if (shouldUseBotSetting) {
+    var _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4;
+    postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveybotsurveymode);
+  } else {
+    var _props$chatConfig3, _props$chatConfig3$Li, _state$domainStates$l5, _state$domainStates$l6;
+    postChatSurveyMode = ((_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveymode);
+  }
+  // Check if agent or bot has joined conversation
+  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === _Constants.Constants.truePascal) {
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.PostChatWorkflowFromCustomer,
+      Description: shouldUseBotSetting ? "PostChat Workflow was started by customer using bot settings" : "PostChat Workflow was started by customer using agent settings"
+    });
+    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+    // End chat call to end chatsdk but not close chat, only if chat ended by customer
+    await (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, true, false);
+    // Saving request Id below for chat transcript calls
+    if (chatSession) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.chatToken = chatSession.chatToken ?? {};
+      chatSDK.requestId = chatSession.requestId;
+    }
+    if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+      await embedModePostChatWorkflow(dispatch, state);
+    } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+      linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+    } else {
+      const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else {
+    // Agent did not join chat so end chat normally
+    await (0, _endChat.endChat)(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+  }
+};
+
+// Function will handle only postchat cases initiated by agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByAgent = async (props, setWebChatStyles, dispatch, state) => {
+  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l7, _state$domainStates$l8;
+  const postChatSurveyMode = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : (_state$domainStates$l8 = _state$domainStates$l7.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l8 === void 0 ? void 0 : _state$domainStates$l8.msdyn_postconversationsurveymode);
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.PostChatWorkflowFromAgent,
+    Description: "PostChat Workflow was started by agent"
+  });
+  if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(dispatch, state);
+  } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// Function will handle only postchat cases initiated by bot
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByBot = async (props, setWebChatStyles, dispatch, state) => {
+  var _props$chatConfig5, _props$chatConfig5$Li, _state$domainStates$l9, _state$domainStates$l10;
+  const postChatSurveyMode = ((_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l9 = state.domainStates.liveChatConfig) === null || _state$domainStates$l9 === void 0 ? void 0 : (_state$domainStates$l10 = _state$domainStates$l9.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l10 === void 0 ? void 0 : _state$domainStates$l10.msdyn_postconversationsurveybotsurveymode);
+  _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.PostChatWorkflowFromBot,
+    Description: "PostChat Workflow was started by bot"
+  });
+  if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(dispatch, state);
+  } else if (postChatSurveyMode === _PostChatSurveyMode.PostChatSurveyMode.Link) {
+    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveybotsurveymode = ${postChatSurveyMode}`;
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const getConversationDetailsCall = async chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let conversationDetails = undefined;
+  try {
+    conversationDetails = await chatSDK.getConversationDetails();
+  } catch (error) {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+      Event: _TelemetryConstants.TelemetryEvent.GetConversationDetailsCallFailed,
+      ExceptionDetails: {
+        exception: `Get Conversation Details Call Failed : ${error}`
+      }
+    });
+    _NotificationHandler.NotificationHandler.notifyError(_NotificationScenarios.NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + error);
+  }
+  return conversationDetails;
+};

package/lib/cjs/components/livechatwidget/common/shareObservable.js

@@ -0,0 +1,41 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.shareObservable = shareObservable;
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+function shareObservable(observable) {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let observers = [];
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let subscription;
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  return new window.Observable(observer => {
+    if (!subscription) {
+      subscription = observable.subscribe({
+        complete() {
+          observers.forEach(observer => observer.complete());
+        },
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        error(err) {
+          observers.forEach(observer => observer.error(err));
+        },
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        next(value) {
+          observers.forEach(observer => observer.next(value));
+        }
+      });
+    }
+    observers.push(observer);
+    return () => {
+      observers = observers.filter(o => o !== observer);
+      if (!observers.length) {
+        subscription.unsubscribe();
+        subscription = null;
+      }
+    };
+  });
+}