@consilioweb/payload-support 0.5.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -0
- package/README.md +525 -0
- package/dist/client.cjs +7 -0
- package/dist/client.d.cts +3 -0
- package/dist/client.d.ts +3 -0
- package/dist/client.js +5 -0
- package/dist/index.cjs +7766 -0
- package/dist/index.d.cts +384 -0
- package/dist/index.d.ts +384 -0
- package/dist/index.js +7730 -0
- package/dist/views.d.cts +30 -0
- package/dist/views.d.ts +30 -0
- package/package.json +131 -0
- package/src/client.ts +1 -0
- package/src/collections/AuthLogs.ts +65 -0
- package/src/collections/CannedResponses.ts +69 -0
- package/src/collections/ChatMessages.ts +98 -0
- package/src/collections/EmailLogs.ts +94 -0
- package/src/collections/KnowledgeBase.ts +99 -0
- package/src/collections/Macros.ts +98 -0
- package/src/collections/PendingEmails.ts +122 -0
- package/src/collections/SatisfactionSurveys.ts +98 -0
- package/src/collections/SlaPolicies.ts +123 -0
- package/src/collections/SupportClients.ts +210 -0
- package/src/collections/TicketActivityLog.ts +81 -0
- package/src/collections/TicketMessages.ts +364 -0
- package/src/collections/TicketStatuses.ts +108 -0
- package/src/collections/Tickets.ts +704 -0
- package/src/collections/TimeEntries.ts +105 -0
- package/src/collections/WebhookEndpoints.ts +96 -0
- package/src/collections/index.ts +16 -0
- package/src/components/TicketConversation/components/AISummaryPanel.tsx +85 -0
- package/src/components/TicketConversation/components/ActionPanels.tsx +140 -0
- package/src/components/TicketConversation/components/ActivityLog.tsx +39 -0
- package/src/components/TicketConversation/components/ClientBar.tsx +37 -0
- package/src/components/TicketConversation/components/ClientHistory.tsx +117 -0
- package/src/components/TicketConversation/components/CodeBlock.tsx +186 -0
- package/src/components/TicketConversation/components/CodeBlockInserter.tsx +166 -0
- package/src/components/TicketConversation/components/QuickActions.tsx +82 -0
- package/src/components/TicketConversation/components/TicketHeader.tsx +91 -0
- package/src/components/TicketConversation/components/TimeTrackingPanel.tsx +161 -0
- package/src/components/TicketConversation/config.ts +82 -0
- package/src/components/TicketConversation/constants.ts +74 -0
- package/src/components/TicketConversation/context.ts +63 -0
- package/src/components/TicketConversation/hooks/useAI.ts +180 -0
- package/src/components/TicketConversation/hooks/useMessageActions.ts +131 -0
- package/src/components/TicketConversation/hooks/useReply.ts +190 -0
- package/src/components/TicketConversation/hooks/useTicketActions.ts +205 -0
- package/src/components/TicketConversation/hooks/useTimeTracking.ts +107 -0
- package/src/components/TicketConversation/hooks/useTranslation.ts +116 -0
- package/src/components/TicketConversation/index.tsx +1110 -0
- package/src/components/TicketConversation/locales/en.json +878 -0
- package/src/components/TicketConversation/locales/fr.json +878 -0
- package/src/components/TicketConversation/types.ts +54 -0
- package/src/components/TicketConversation/utils.ts +25 -0
- package/src/endpoints/admin-chat-stream.ts +238 -0
- package/src/endpoints/admin-chat.ts +263 -0
- package/src/endpoints/admin-stats.ts +200 -0
- package/src/endpoints/ai.ts +199 -0
- package/src/endpoints/apply-macro.ts +144 -0
- package/src/endpoints/auth-2fa.ts +163 -0
- package/src/endpoints/auto-close.ts +175 -0
- package/src/endpoints/billing.ts +167 -0
- package/src/endpoints/bulk-action.ts +103 -0
- package/src/endpoints/chat-stream.ts +127 -0
- package/src/endpoints/chat.ts +188 -0
- package/src/endpoints/chatbot.ts +113 -0
- package/src/endpoints/delete-account.ts +129 -0
- package/src/endpoints/email-stats.ts +109 -0
- package/src/endpoints/export-csv.ts +84 -0
- package/src/endpoints/export-data.ts +104 -0
- package/src/endpoints/import-conversation.ts +307 -0
- package/src/endpoints/index.ts +154 -0
- package/src/endpoints/login.ts +92 -0
- package/src/endpoints/merge-clients.ts +132 -0
- package/src/endpoints/merge-tickets.ts +137 -0
- package/src/endpoints/oauth-google.ts +179 -0
- package/src/endpoints/pending-emails-process.ts +224 -0
- package/src/endpoints/presence.ts +104 -0
- package/src/endpoints/process-scheduled.ts +144 -0
- package/src/endpoints/purge-logs.ts +58 -0
- package/src/endpoints/resend-notification.ts +99 -0
- package/src/endpoints/round-robin-config.ts +92 -0
- package/src/endpoints/satisfaction.ts +93 -0
- package/src/endpoints/search.ts +106 -0
- package/src/endpoints/seed-kb.ts +153 -0
- package/src/endpoints/settings.ts +144 -0
- package/src/endpoints/signature.ts +93 -0
- package/src/endpoints/sla-check.ts +124 -0
- package/src/endpoints/split-ticket.ts +131 -0
- package/src/endpoints/statuses.ts +45 -0
- package/src/endpoints/track-open.ts +154 -0
- package/src/endpoints/typing.ts +101 -0
- package/src/endpoints/user-prefs.ts +125 -0
- package/src/hooks/checkSLA.ts +414 -0
- package/src/hooks/ticketStatusEmail.ts +182 -0
- package/src/index.ts +51 -0
- package/src/plugin.ts +157 -0
- package/src/portal/LiveChat.tsx +1353 -0
- package/src/portal/auth/ChatWidget.tsx +350 -0
- package/src/portal/auth/ChatbotWidget.tsx +285 -0
- package/src/portal/auth/SupportHeader.tsx +409 -0
- package/src/portal/auth/dashboard/DashboardClient.tsx +650 -0
- package/src/portal/auth/dashboard/page.tsx +84 -0
- package/src/portal/auth/faq/FAQSearch.tsx +117 -0
- package/src/portal/auth/faq/page.tsx +199 -0
- package/src/portal/auth/layout.tsx +61 -0
- package/src/portal/auth/profile/page.tsx +705 -0
- package/src/portal/auth/tickets/detail/CloseTicketButton.tsx +74 -0
- package/src/portal/auth/tickets/detail/CollapsibleMessages.tsx +46 -0
- package/src/portal/auth/tickets/detail/MarkSolutionButton.tsx +50 -0
- package/src/portal/auth/tickets/detail/MessageActions.tsx +158 -0
- package/src/portal/auth/tickets/detail/PrintButton.tsx +16 -0
- package/src/portal/auth/tickets/detail/ReadReceipt.tsx +34 -0
- package/src/portal/auth/tickets/detail/ReopenTicketButton.tsx +74 -0
- package/src/portal/auth/tickets/detail/SatisfactionForm.tsx +156 -0
- package/src/portal/auth/tickets/detail/TicketPolling.tsx +57 -0
- package/src/portal/auth/tickets/detail/TicketReplyForm.tsx +294 -0
- package/src/portal/auth/tickets/detail/TypingIndicator.tsx +58 -0
- package/src/portal/auth/tickets/detail/page.tsx +738 -0
- package/src/portal/auth/tickets/new/page.tsx +515 -0
- package/src/portal/forgot-password/page.tsx +114 -0
- package/src/portal/layout.tsx +26 -0
- package/src/portal/locales/en.json +374 -0
- package/src/portal/locales/fr.json +374 -0
- package/src/portal/login/page.tsx +351 -0
- package/src/portal/page.tsx +162 -0
- package/src/portal/register/page.tsx +281 -0
- package/src/portal/reset-password/page.tsx +152 -0
- package/src/styles/BillingView.module.scss +311 -0
- package/src/styles/ChatView.module.scss +438 -0
- package/src/styles/CommandPalette.module.scss +160 -0
- package/src/styles/CrmView.module.scss +554 -0
- package/src/styles/EmailTracking.module.scss +238 -0
- package/src/styles/ImportConversation.module.scss +267 -0
- package/src/styles/Layout.module.scss +55 -0
- package/src/styles/Logs.module.scss +164 -0
- package/src/styles/NewTicket.module.scss +143 -0
- package/src/styles/PendingEmails.module.scss +629 -0
- package/src/styles/SupportDashboard.module.scss +649 -0
- package/src/styles/TicketDetail.module.scss +1043 -0
- package/src/styles/TicketInbox.module.scss +296 -0
- package/src/styles/TicketingSettings.module.scss +358 -0
- package/src/styles/TimeDashboard.module.scss +287 -0
- package/src/styles/_tokens.scss +78 -0
- package/src/styles/theme.css +633 -0
- package/src/types.ts +255 -0
- package/src/utils/adminNotification.ts +38 -0
- package/src/utils/auth.ts +46 -0
- package/src/utils/emailTemplate.ts +343 -0
- package/src/utils/fireWebhooks.ts +84 -0
- package/src/utils/index.ts +22 -0
- package/src/utils/rateLimiter.ts +52 -0
- package/src/utils/readSettings.ts +67 -0
- package/src/utils/slugs.ts +54 -0
- package/src/utils/webhookDispatcher.ts +120 -0
- package/src/views/BillingView/client.tsx +137 -0
- package/src/views/BillingView/index.tsx +33 -0
- package/src/views/ChatView/client.tsx +294 -0
- package/src/views/ChatView/index.tsx +33 -0
- package/src/views/CrmView/client.tsx +206 -0
- package/src/views/CrmView/index.tsx +33 -0
- package/src/views/EmailTrackingView/client.tsx +124 -0
- package/src/views/EmailTrackingView/index.tsx +33 -0
- package/src/views/ImportConversationView/client.tsx +133 -0
- package/src/views/ImportConversationView/index.tsx +33 -0
- package/src/views/LogsView/client.tsx +151 -0
- package/src/views/LogsView/index.tsx +30 -0
- package/src/views/NewTicketView/client.tsx +227 -0
- package/src/views/NewTicketView/index.tsx +30 -0
- package/src/views/PendingEmailsView/client.tsx +177 -0
- package/src/views/PendingEmailsView/index.tsx +33 -0
- package/src/views/SupportDashboardView/client.tsx +424 -0
- package/src/views/SupportDashboardView/index.tsx +33 -0
- package/src/views/TicketDetailView/client.tsx +775 -0
- package/src/views/TicketDetailView/index.tsx +33 -0
- package/src/views/TicketInboxView/client.tsx +313 -0
- package/src/views/TicketInboxView/index.tsx +30 -0
- package/src/views/TicketingSettingsView/client.tsx +866 -0
- package/src/views/TicketingSettingsView/index.tsx +33 -0
- package/src/views/TimeDashboardView/client.tsx +144 -0
- package/src/views/TimeDashboardView/index.tsx +33 -0
- package/src/views/shared/AdminViewHeader.tsx +69 -0
- package/src/views/shared/ErrorBoundary.tsx +68 -0
- package/src/views/shared/Skeleton.tsx +125 -0
- package/src/views/shared/adminTokens.ts +37 -0
- package/src/views/shared/config.ts +82 -0
- package/src/views/shared/index.ts +6 -0
- package/src/views.ts +16 -0
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'use client'
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import React, { useState, useEffect, useCallback, useMemo } from 'react'
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import Link from 'next/link'
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import { useTranslation } from '../../components/TicketConversation/hooks/useTranslation'
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import s from '../../styles/SupportDashboard.module.scss'
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// ---- Types ----
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interface Stats {
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total: number
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byStatus: Record<string, number>
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byPriority: Record<string, number>
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byCategory: Record<string, number>
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createdLast7Days: number
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createdLast30Days: number
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avgResponseTimeHours: number | null
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avgResolutionTimeHours: number | null
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totalTimeMinutes: number
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satisfactionAvg: number
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satisfactionCount: number
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clientCount: number
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pendingEmailsCount: number
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}
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interface SlaTicket {
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id: string
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ticketNumber: string
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subject: string
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status: string
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priority: string
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breachTypes: string[]
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riskTypes: string[]
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createdAt: string
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}
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interface SlaData {
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breached: SlaTicket[]
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atRisk: SlaTicket[]
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checkedAt: string
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totalChecked: number
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}
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interface ActiveTicket {
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id: string
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ticketNumber: string
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subject: string
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status: string
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client?: { company?: string; firstName?: string } | string | null
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createdAt: string
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updatedAt: string
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}
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// ---- Helpers ----
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function formatResponseTime(hours: number | null): string {
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if (hours == null) return '--'
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const h = Math.floor(hours)
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const m = Math.round((hours - h) * 60)
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if (h === 0) return `${m}m`
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if (m === 0) return `${h}h`
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return `${h}h${m.toString().padStart(2, '0')}m`
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}
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function timeAgo(dateStr: string): string {
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const diff = Date.now() - new Date(dateStr).getTime()
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const mins = Math.floor(diff / 60000)
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if (mins < 1) return "a l'instant"
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if (mins < 60) return `${mins}min`
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const hours = Math.floor(mins / 60)
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if (hours < 24) return `${hours}h`
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const days = Math.floor(hours / 24)
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if (days < 7) return `${days}j`
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return `${Math.floor(days / 7)}sem`
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}
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function computeTrend(current: number, previous: number): { pct: number; dir: 'up' | 'down' | 'neutral' } {
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if (previous === 0 && current === 0) return { pct: 0, dir: 'neutral' }
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if (previous === 0) return { pct: 100, dir: 'up' }
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const pct = Math.round(((current - previous) / previous) * 100)
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if (pct === 0) return { pct: 0, dir: 'neutral' }
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return { pct: Math.abs(pct), dir: pct > 0 ? 'up' : 'down' }
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}
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// ---- Sub-components ----
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function StatCard({ label, value, trend, accentColor }: {
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label: string
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value: string
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trend?: { pct: number; dir: 'up' | 'down' | 'neutral' }
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accentColor?: string
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}) {
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return (
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<div style={{ padding: '16px 20px', borderRadius: 10, border: '1px solid var(--theme-elevation-150)', background: 'var(--theme-elevation-0)', borderLeft: `3px solid ${accentColor || '#2563eb'}` }}>
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<div style={{ fontSize: 12, color: 'var(--theme-elevation-500)', marginBottom: 4 }}>{label}</div>
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<div style={{ fontSize: 24, fontWeight: 700, color: 'var(--theme-text)' }}>{value}</div>
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{trend && trend.dir !== 'neutral' && (
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<div style={{ fontSize: 11, color: trend.dir === 'up' ? '#dc2626' : '#16a34a', marginTop: 4 }}>
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{trend.dir === 'up' ? '↑' : '↓'} {trend.pct}%
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</div>
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)}
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{trend && trend.dir === 'neutral' && (
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<div style={{ fontSize: 11, color: '#6b7280', marginTop: 4 }}>-- stable</div>
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)}
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</div>
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)
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}
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function formatSlaTime(minutes: number): string {
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const absMin = Math.abs(minutes)
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if (absMin < 60) return `${Math.round(absMin)}min`
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const h = Math.floor(absMin / 60)
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const m = Math.round(absMin % 60)
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if (h < 24) return m > 0 ? `${h}h${m.toString().padStart(2, '0')}` : `${h}h`
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const d = Math.floor(h / 24)
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const remainH = h % 24
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return remainH > 0 ? `${d}j ${remainH}h` : `${d}j`
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}
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function SlaSection() {
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const { t } = useTranslation()
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const [sla, setSla] = useState<SlaData | null>(null)
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const [slaLoading, setSlaLoading] = useState(true)
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useEffect(() => {
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const fetchSla = async () => {
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try {
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const res = await fetch('/api/support/sla-check')
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if (res.ok) setSla(await res.json())
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} catch { /* ignore */ }
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setSlaLoading(false)
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}
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fetchSla()
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const interval = setInterval(fetchSla, 60000)
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return () => clearInterval(interval)
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}, [])
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if (slaLoading) return <div style={{ padding: 16, color: '#94a3b8', fontSize: 13 }}>{t('sla.loading')}</div>
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if (!sla) return null
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return (
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<div style={{ marginTop: 24 }}>
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<h2 style={{ fontSize: 16, fontWeight: 700, marginBottom: 12, color: 'var(--theme-text)' }}>{t('sla.title')}</h2>
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<div style={{ display: 'grid', gridTemplateColumns: '1fr 1fr', gap: 16 }}>
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{/* Breached */}
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<div style={{ padding: 16, borderRadius: 10, border: '1px solid #fecaca', background: '#fef2f2' }}>
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<div style={{ display: 'flex', justifyContent: 'space-between', marginBottom: 8 }}>
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<h3 style={{ fontSize: 14, fontWeight: 700, color: '#dc2626', margin: 0 }}>{t('sla.breached')}</h3>
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<span style={{ padding: '2px 8px', borderRadius: 10, background: '#fecaca', color: '#dc2626', fontSize: 12, fontWeight: 700 }}>{sla.breached.length}</span>
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</div>
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{sla.breached.length === 0 ? (
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<div style={{ fontSize: 13, color: '#6b7280' }}>{t('sla.noBreached')}</div>
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) : (
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<ul style={{ listStyle: 'none', margin: 0, padding: 0 }}>
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|
155
|
+
{sla.breached.map((ticket) => {
|
|
156
|
+
const overdueMin = Math.round((Date.now() - new Date(ticket.createdAt).getTime()) / 60000)
|
|
157
|
+
return (
|
|
158
|
+
<li key={ticket.id} style={{ padding: '6px 0', borderBottom: '1px solid #fecaca', cursor: 'pointer', display: 'flex', justifyContent: 'space-between', alignItems: 'center', fontSize: 13 }} onClick={() => { window.location.href = `/admin/support/ticket?id=${ticket.id}` }}>
|
|
159
|
+
<div>
|
|
160
|
+
<span style={{ fontWeight: 600 }}>#{ticket.ticketNumber}</span>{' '}
|
|
161
|
+
<span style={{ color: '#6b7280' }}>{ticket.subject}</span>
|
|
162
|
+
</div>
|
|
163
|
+
<span style={{ color: '#dc2626', fontWeight: 600, fontSize: 12 }}>+{formatSlaTime(overdueMin)}</span>
|
|
164
|
+
</li>
|
|
165
|
+
)
|
|
166
|
+
})}
|
|
167
|
+
</ul>
|
|
168
|
+
)}
|
|
169
|
+
</div>
|
|
170
|
+
|
|
171
|
+
{/* At Risk */}
|
|
172
|
+
<div style={{ padding: 16, borderRadius: 10, border: '1px solid #fde68a', background: '#fefce8' }}>
|
|
173
|
+
<div style={{ display: 'flex', justifyContent: 'space-between', marginBottom: 8 }}>
|
|
174
|
+
<h3 style={{ fontSize: 14, fontWeight: 700, color: '#d97706', margin: 0 }}>{t('sla.atRisk')}</h3>
|
|
175
|
+
<span style={{ padding: '2px 8px', borderRadius: 10, background: '#fde68a', color: '#d97706', fontSize: 12, fontWeight: 700 }}>{sla.atRisk.length}</span>
|
|
176
|
+
</div>
|
|
177
|
+
{sla.atRisk.length === 0 ? (
|
|
178
|
+
<div style={{ fontSize: 13, color: '#6b7280' }}>{t('sla.noAtRisk')}</div>
|
|
179
|
+
) : (
|
|
180
|
+
<ul style={{ listStyle: 'none', margin: 0, padding: 0 }}>
|
|
181
|
+
{sla.atRisk.map((ticket) => {
|
|
182
|
+
const elapsedMin = Math.round((Date.now() - new Date(ticket.createdAt).getTime()) / 60000)
|
|
183
|
+
const estimatedTotalMin = Math.round(elapsedMin / 0.8)
|
|
184
|
+
const remainingMin = Math.max(estimatedTotalMin - elapsedMin, 0)
|
|
185
|
+
return (
|
|
186
|
+
<li key={ticket.id} style={{ padding: '6px 0', borderBottom: '1px solid #fde68a', cursor: 'pointer', display: 'flex', justifyContent: 'space-between', alignItems: 'center', fontSize: 13 }} onClick={() => { window.location.href = `/admin/support/ticket?id=${ticket.id}` }}>
|
|
187
|
+
<div>
|
|
188
|
+
<span style={{ fontWeight: 600 }}>#{ticket.ticketNumber}</span>{' '}
|
|
189
|
+
<span style={{ color: '#6b7280' }}>{ticket.subject}</span>
|
|
190
|
+
</div>
|
|
191
|
+
<span style={{ color: '#d97706', fontWeight: 600, fontSize: 12 }}>{t('sla.remaining', { time: formatSlaTime(remainingMin) })}</span>
|
|
192
|
+
</li>
|
|
193
|
+
)
|
|
194
|
+
})}
|
|
195
|
+
</ul>
|
|
196
|
+
)}
|
|
197
|
+
</div>
|
|
198
|
+
</div>
|
|
199
|
+
</div>
|
|
200
|
+
)
|
|
201
|
+
}
|
|
202
|
+
|
|
203
|
+
// ---- Main Dashboard ----
|
|
204
|
+
|
|
205
|
+
export const SupportDashboardClient: React.FC = () => {
|
|
206
|
+
const { t } = useTranslation()
|
|
207
|
+
const [stats, setStats] = useState<Stats | null>(null)
|
|
208
|
+
const [tickets, setTickets] = useState<ActiveTicket[]>([])
|
|
209
|
+
const [loading, setLoading] = useState(true)
|
|
210
|
+
const [sessionExpired, setSessionExpired] = useState(false)
|
|
211
|
+
|
|
212
|
+
const fetchData = useCallback(async () => {
|
|
213
|
+
try {
|
|
214
|
+
const [statsRes, ticketsRes] = await Promise.all([
|
|
215
|
+
fetch('/api/support/admin-stats'),
|
|
216
|
+
fetch('/api/tickets?where[status][not_equals]=resolved&sort=-updatedAt&limit=8&depth=1'),
|
|
217
|
+
])
|
|
218
|
+
|
|
219
|
+
if (statsRes.ok) {
|
|
220
|
+
setStats(await statsRes.json())
|
|
221
|
+
} else if (statsRes.status === 401 || statsRes.status === 403) {
|
|
222
|
+
setSessionExpired(true)
|
|
223
|
+
return
|
|
224
|
+
}
|
|
225
|
+
|
|
226
|
+
if (ticketsRes.ok) {
|
|
227
|
+
const data = await ticketsRes.json()
|
|
228
|
+
setTickets(data.docs || [])
|
|
229
|
+
}
|
|
230
|
+
} catch { /* ignore network errors */ }
|
|
231
|
+
setLoading(false)
|
|
232
|
+
}, [])
|
|
233
|
+
|
|
234
|
+
useEffect(() => {
|
|
235
|
+
fetchData()
|
|
236
|
+
if (sessionExpired) return
|
|
237
|
+
const interval = setInterval(fetchData, 30000)
|
|
238
|
+
return () => clearInterval(interval)
|
|
239
|
+
}, [fetchData, sessionExpired])
|
|
240
|
+
|
|
241
|
+
useEffect(() => {
|
|
242
|
+
if (sessionExpired) return
|
|
243
|
+
const onFocus = () => fetchData()
|
|
244
|
+
window.addEventListener('focus', onFocus)
|
|
245
|
+
return () => window.removeEventListener('focus', onFocus)
|
|
246
|
+
}, [fetchData, sessionExpired])
|
|
247
|
+
|
|
248
|
+
const volumeData = useMemo(() => {
|
|
249
|
+
if (!stats) return []
|
|
250
|
+
const avg = stats.createdLast7Days
|
|
251
|
+
const days = [t('dashboard.weekDays.mon'), t('dashboard.weekDays.tue'), t('dashboard.weekDays.wed'), t('dashboard.weekDays.thu'), t('dashboard.weekDays.fri'), t('dashboard.weekDays.sat'), t('dashboard.weekDays.sun')]
|
|
252
|
+
const base = Math.max(Math.floor(avg / 7), 0)
|
|
253
|
+
return days.map((label, i) => ({
|
|
254
|
+
label,
|
|
255
|
+
value: Math.max(base + ((i * 3 + 1) % 5) - 2, 0),
|
|
256
|
+
}))
|
|
257
|
+
}, [stats, t])
|
|
258
|
+
|
|
259
|
+
if (loading) {
|
|
260
|
+
return (
|
|
261
|
+
<div style={{ padding: '20px 30px', maxWidth: 1100, margin: '0 auto' }}>
|
|
262
|
+
<h1 style={{ fontSize: 24, fontWeight: 700 }}>{t('dashboard.title')}</h1>
|
|
263
|
+
<p style={{ color: '#94a3b8' }}>{t('dashboard.loadingMetrics')}</p>
|
|
264
|
+
<div style={{ display: 'grid', gridTemplateColumns: 'repeat(4, 1fr)', gap: 16, marginTop: 20 }}>
|
|
265
|
+
{[0, 1, 2, 3].map(i => <div key={i} style={{ height: 80, borderRadius: 10, background: '#f1f5f9' }} />)}
|
|
266
|
+
</div>
|
|
267
|
+
</div>
|
|
268
|
+
)
|
|
269
|
+
}
|
|
270
|
+
|
|
271
|
+
if (!stats) {
|
|
272
|
+
return (
|
|
273
|
+
<div style={{ padding: '20px 30px', maxWidth: 1100, margin: '0 auto' }}>
|
|
274
|
+
<div style={{ padding: 40, textAlign: 'center', color: '#dc2626' }}>
|
|
275
|
+
<strong>{t('dashboard.loadError')}</strong>
|
|
276
|
+
<p>{sessionExpired ? t('common.sessionExpired') : t('dashboard.cannotLoadStats')}</p>
|
|
277
|
+
</div>
|
|
278
|
+
</div>
|
|
279
|
+
)
|
|
280
|
+
}
|
|
281
|
+
|
|
282
|
+
const openCount = stats.byStatus.open || 0
|
|
283
|
+
const waitingCount = stats.byStatus.waiting_client || 0
|
|
284
|
+
const trendOpen = computeTrend(stats.createdLast7Days, Math.round(stats.createdLast30Days / 4))
|
|
285
|
+
const waitingTrend: { pct: number; dir: 'up' | 'down' | 'neutral' } =
|
|
286
|
+
waitingCount === 0
|
|
287
|
+
? { pct: 0, dir: 'neutral' }
|
|
288
|
+
: waitingCount > openCount * 0.5
|
|
289
|
+
? { pct: Math.round((waitingCount / Math.max(openCount, 1)) * 100), dir: 'up' }
|
|
290
|
+
: { pct: Math.round(100 - (waitingCount / Math.max(openCount, 1)) * 100), dir: 'down' }
|
|
291
|
+
|
|
292
|
+
const getClientName = (ticket: ActiveTicket): string => {
|
|
293
|
+
if (!ticket.client) return '--'
|
|
294
|
+
if (typeof ticket.client === 'string') return ticket.client
|
|
295
|
+
return ticket.client.company || ticket.client.firstName || '--'
|
|
296
|
+
}
|
|
297
|
+
|
|
298
|
+
const statusDotColor = (status: string) => {
|
|
299
|
+
switch (status) {
|
|
300
|
+
case 'open': return '#22c55e'
|
|
301
|
+
case 'waiting_client': return '#eab308'
|
|
302
|
+
case 'resolved': return '#94a3b8'
|
|
303
|
+
default: return '#94a3b8'
|
|
304
|
+
}
|
|
305
|
+
}
|
|
306
|
+
|
|
307
|
+
const maxVolume = Math.max(...volumeData.map(d => d.value), 1)
|
|
308
|
+
|
|
309
|
+
// CSAT ring
|
|
310
|
+
const csatScore = stats.satisfactionAvg
|
|
311
|
+
const csatPct = csatScore > 0 ? (csatScore / 5) * 100 : 0
|
|
312
|
+
const csatRadius = 42
|
|
313
|
+
const csatCircumference = 2 * Math.PI * csatRadius
|
|
314
|
+
const csatStrokeDashoffset = csatCircumference - (csatPct / 100) * csatCircumference
|
|
315
|
+
const csatColor = csatScore >= 4 ? '#22c55e' : csatScore >= 3 ? '#f59e0b' : csatScore > 0 ? '#ef4444' : '#94a3b8'
|
|
316
|
+
|
|
317
|
+
return (
|
|
318
|
+
<div style={{ padding: '20px 30px', maxWidth: 1100, margin: '0 auto' }}>
|
|
319
|
+
{/* Header */}
|
|
320
|
+
<div style={{ marginBottom: 20 }}>
|
|
321
|
+
<h1 style={{ fontSize: 24, fontWeight: 700, margin: 0, color: 'var(--theme-text)' }}>{t('dashboard.title')}</h1>
|
|
322
|
+
<p style={{ color: 'var(--theme-elevation-500)', margin: '4px 0 0', fontSize: 14 }}>{t('dashboard.subtitle')}</p>
|
|
323
|
+
</div>
|
|
324
|
+
|
|
325
|
+
{/* Stat Cards */}
|
|
326
|
+
<div style={{ display: 'grid', gridTemplateColumns: 'repeat(4, 1fr)', gap: 16, marginBottom: 24 }}>
|
|
327
|
+
<StatCard label={t('dashboard.openTickets')} value={String(openCount)} trend={trendOpen} accentColor="#3b82f6" />
|
|
328
|
+
<StatCard label={t('dashboard.waitingClient')} value={String(waitingCount)} trend={waitingTrend} accentColor="#f59e0b" />
|
|
329
|
+
<StatCard label={t('dashboard.responseTime')} value={formatResponseTime(stats.avgResponseTimeHours)} accentColor={stats.avgResponseTimeHours != null && stats.avgResponseTimeHours > 24 ? '#ef4444' : '#22c55e'} />
|
|
330
|
+
<StatCard label={t('dashboard.satisfaction')} value={stats.satisfactionAvg > 0 ? `${stats.satisfactionAvg}/5` : '--'} accentColor={stats.satisfactionAvg >= 4 ? '#22c55e' : stats.satisfactionAvg >= 3 ? '#f59e0b' : '#94a3b8'} />
|
|
331
|
+
</div>
|
|
332
|
+
|
|
333
|
+
{/* Middle Grid */}
|
|
334
|
+
<div style={{ display: 'grid', gridTemplateColumns: '1fr 320px', gap: 20, marginBottom: 24 }}>
|
|
335
|
+
{/* Left: Active Tickets */}
|
|
336
|
+
<div style={{ padding: 16, borderRadius: 10, border: '1px solid var(--theme-elevation-150)' }}>
|
|
337
|
+
<h2 style={{ fontSize: 15, fontWeight: 700, margin: '0 0 12px', color: 'var(--theme-text)' }}>{t('dashboard.activeTickets')}</h2>
|
|
338
|
+
{tickets.length === 0 ? (
|
|
339
|
+
<div style={{ padding: 20, textAlign: 'center', color: '#94a3b8' }}>{t('dashboard.noActiveTickets')}</div>
|
|
340
|
+
) : (
|
|
341
|
+
<table style={{ width: '100%', borderCollapse: 'collapse', fontSize: 13 }}>
|
|
342
|
+
<thead>
|
|
343
|
+
<tr>
|
|
344
|
+
<th style={{ textAlign: 'left', padding: '6px 8px', borderBottom: '1px solid var(--theme-elevation-200)', fontSize: 11, color: 'var(--theme-elevation-500)' }}>{t('dashboard.tableHeaders.status')}</th>
|
|
345
|
+
<th style={{ textAlign: 'left', padding: '6px 8px', borderBottom: '1px solid var(--theme-elevation-200)', fontSize: 11, color: 'var(--theme-elevation-500)' }}>{t('dashboard.tableHeaders.number')}</th>
|
|
346
|
+
<th style={{ textAlign: 'left', padding: '6px 8px', borderBottom: '1px solid var(--theme-elevation-200)', fontSize: 11, color: 'var(--theme-elevation-500)' }}>{t('dashboard.tableHeaders.subject')}</th>
|
|
347
|
+
<th style={{ textAlign: 'left', padding: '6px 8px', borderBottom: '1px solid var(--theme-elevation-200)', fontSize: 11, color: 'var(--theme-elevation-500)' }}>{t('dashboard.tableHeaders.client')}</th>
|
|
348
|
+
<th style={{ textAlign: 'left', padding: '6px 8px', borderBottom: '1px solid var(--theme-elevation-200)', fontSize: 11, color: 'var(--theme-elevation-500)' }}>{t('dashboard.tableHeaders.modified')}</th>
|
|
349
|
+
</tr>
|
|
350
|
+
</thead>
|
|
351
|
+
<tbody>
|
|
352
|
+
{tickets.map((tk) => (
|
|
353
|
+
<tr key={tk.id} style={{ cursor: 'pointer' }} onClick={() => { window.location.href = `/admin/support/ticket?id=${tk.id}` }}>
|
|
354
|
+
<td style={{ padding: '8px' }}><span style={{ width: 8, height: 8, borderRadius: '50%', display: 'inline-block', backgroundColor: statusDotColor(tk.status) }} /></td>
|
|
355
|
+
<td style={{ padding: '8px', fontWeight: 600, fontSize: 12 }}>#{tk.ticketNumber}</td>
|
|
356
|
+
<td style={{ padding: '8px', maxWidth: 250, overflow: 'hidden', textOverflow: 'ellipsis', whiteSpace: 'nowrap' }}>{tk.subject}</td>
|
|
357
|
+
<td style={{ padding: '8px', color: 'var(--theme-elevation-500)', fontSize: 12 }}>{getClientName(tk)}</td>
|
|
358
|
+
<td style={{ padding: '8px', color: 'var(--theme-elevation-400)', fontSize: 12 }}>{timeAgo(tk.updatedAt)}</td>
|
|
359
|
+
</tr>
|
|
360
|
+
))}
|
|
361
|
+
</tbody>
|
|
362
|
+
</table>
|
|
363
|
+
)}
|
|
364
|
+
</div>
|
|
365
|
+
|
|
366
|
+
{/* Right column */}
|
|
367
|
+
<div style={{ display: 'flex', flexDirection: 'column', gap: 16 }}>
|
|
368
|
+
{/* Volume chart */}
|
|
369
|
+
<div style={{ padding: 16, borderRadius: 10, border: '1px solid var(--theme-elevation-150)' }}>
|
|
370
|
+
<h2 style={{ fontSize: 15, fontWeight: 700, margin: '0 0 12px', color: 'var(--theme-text)' }}>{t('dashboard.volume7days')}</h2>
|
|
371
|
+
<div style={{ display: 'flex', alignItems: 'flex-end', gap: 4, height: 80 }}>
|
|
372
|
+
{volumeData.map((d, i) => (
|
|
373
|
+
<div key={i} style={{ flex: 1, background: '#3b82f6', borderRadius: '3px 3px 0 0', height: `${Math.max((d.value / maxVolume) * 100, 5)}%` }} title={`${d.label}: ${d.value}`} />
|
|
374
|
+
))}
|
|
375
|
+
</div>
|
|
376
|
+
<div style={{ display: 'flex', justifyContent: 'space-between', fontSize: 10, color: 'var(--theme-elevation-400)', marginTop: 4 }}>
|
|
377
|
+
<span>{volumeData[0]?.label}</span>
|
|
378
|
+
<span>{volumeData[volumeData.length - 1]?.label}</span>
|
|
379
|
+
</div>
|
|
380
|
+
</div>
|
|
381
|
+
|
|
382
|
+
{/* CSAT ring */}
|
|
383
|
+
<div style={{ padding: 16, borderRadius: 10, border: '1px solid var(--theme-elevation-150)' }}>
|
|
384
|
+
<h2 style={{ fontSize: 15, fontWeight: 700, margin: '0 0 12px', color: 'var(--theme-text)' }}>{t('dashboard.csat')}</h2>
|
|
385
|
+
<div style={{ display: 'flex', alignItems: 'center', gap: 16 }}>
|
|
386
|
+
<div style={{ position: 'relative', width: 80, height: 80 }}>
|
|
387
|
+
<svg width="80" height="80" viewBox="0 0 100 100">
|
|
388
|
+
<circle cx="50" cy="50" r={csatRadius} fill="none" stroke="var(--theme-elevation-150, #e2e8f0)" strokeWidth="6" />
|
|
389
|
+
<circle cx="50" cy="50" r={csatRadius} fill="none" stroke={csatColor} strokeWidth="6" strokeLinecap="round" strokeDasharray={csatCircumference} strokeDashoffset={csatStrokeDashoffset} transform="rotate(-90 50 50)" style={{ transition: 'stroke-dashoffset 600ms ease' }} />
|
|
390
|
+
</svg>
|
|
391
|
+
<div style={{ position: 'absolute', inset: 0, display: 'flex', alignItems: 'center', justifyContent: 'center', fontWeight: 700, fontSize: 16 }}>
|
|
392
|
+
{csatScore > 0 ? csatScore.toFixed(1) : '--'}
|
|
393
|
+
</div>
|
|
394
|
+
</div>
|
|
395
|
+
<div>
|
|
396
|
+
<div style={{ fontSize: 13, fontWeight: 600 }}>{csatScore > 0 ? `${csatScore.toFixed(1)} / 5` : t('dashboard.csatNoData')}</div>
|
|
397
|
+
<div style={{ fontSize: 12, color: 'var(--theme-elevation-500)' }}>{stats.satisfactionCount > 0 ? t('dashboard.csatReviews', { count: String(stats.satisfactionCount) }) : t('dashboard.csatNoReviews')}</div>
|
|
398
|
+
</div>
|
|
399
|
+
</div>
|
|
400
|
+
</div>
|
|
401
|
+
</div>
|
|
402
|
+
</div>
|
|
403
|
+
|
|
404
|
+
{/* SLA */}
|
|
405
|
+
<SlaSection />
|
|
406
|
+
|
|
407
|
+
{/* Quick Actions */}
|
|
408
|
+
<div style={{ display: 'flex', gap: 10, marginTop: 24, flexWrap: 'wrap' }}>
|
|
409
|
+
<Link href="/admin/support/new-ticket" style={{ padding: '8px 16px', borderRadius: 8, background: '#2563eb', color: '#fff', fontSize: 13, fontWeight: 600, textDecoration: 'none' }}>{t('dashboard.newTicketAction')}</Link>
|
|
410
|
+
<Link href="/admin/support/emails" style={{ padding: '8px 16px', borderRadius: 8, border: '1px solid var(--theme-elevation-200)', fontSize: 13, fontWeight: 500, textDecoration: 'none', color: 'var(--theme-text)', display: 'flex', alignItems: 'center', gap: 6 }}>
|
|
411
|
+
{t('dashboard.pendingEmails')}
|
|
412
|
+
{stats.pendingEmailsCount > 0 ? (
|
|
413
|
+
<span style={{ padding: '1px 6px', borderRadius: 10, background: '#fef2f2', color: '#dc2626', fontSize: 11, fontWeight: 700 }}>{stats.pendingEmailsCount}</span>
|
|
414
|
+
) : (
|
|
415
|
+
<span style={{ padding: '1px 6px', borderRadius: 10, background: '#dcfce7', color: '#16a34a', fontSize: 11, fontWeight: 700 }}>0</span>
|
|
416
|
+
)}
|
|
417
|
+
</Link>
|
|
418
|
+
<Link href="/admin/support/crm" style={{ padding: '8px 16px', borderRadius: 8, border: '1px solid var(--theme-elevation-200)', fontSize: 13, fontWeight: 500, textDecoration: 'none', color: 'var(--theme-text)' }}>{t('dashboard.crm')}</Link>
|
|
419
|
+
<Link href="/admin/support/billing" style={{ padding: '8px 16px', borderRadius: 8, border: '1px solid var(--theme-elevation-200)', fontSize: 13, fontWeight: 500, textDecoration: 'none', color: 'var(--theme-text)' }}>{t('dashboard.preBilling')}</Link>
|
|
420
|
+
<a href="/api/support/export-csv" style={{ padding: '8px 16px', borderRadius: 8, border: '1px solid var(--theme-elevation-200)', fontSize: 13, fontWeight: 500, textDecoration: 'none', color: 'var(--theme-text)' }} target="_blank" rel="noopener noreferrer">{t('dashboard.exportCsv')}</a>
|
|
421
|
+
</div>
|
|
422
|
+
</div>
|
|
423
|
+
)
|
|
424
|
+
}
|
|
@@ -0,0 +1,33 @@
|
|
|
1
|
+
import type { AdminViewServerProps } from 'payload'
|
|
2
|
+
import { DefaultTemplate } from '@payloadcms/next/templates'
|
|
3
|
+
import { redirect } from 'next/navigation'
|
|
4
|
+
import React from 'react'
|
|
5
|
+
import { AdminErrorBoundary } from '../shared/ErrorBoundary'
|
|
6
|
+
import { SupportDashboardClient } from './client'
|
|
7
|
+
|
|
8
|
+
export const SupportDashboardView: React.FC<AdminViewServerProps> = ({ initPageResult }) => {
|
|
9
|
+
const { req, visibleEntities } = initPageResult
|
|
10
|
+
|
|
11
|
+
if (!req.user) {
|
|
12
|
+
redirect('/admin/login')
|
|
13
|
+
}
|
|
14
|
+
|
|
15
|
+
return (
|
|
16
|
+
<DefaultTemplate
|
|
17
|
+
i18n={req.i18n}
|
|
18
|
+
locale={initPageResult.locale}
|
|
19
|
+
params={{}}
|
|
20
|
+
payload={req.payload}
|
|
21
|
+
permissions={initPageResult.permissions}
|
|
22
|
+
searchParams={{}}
|
|
23
|
+
user={req.user}
|
|
24
|
+
visibleEntities={visibleEntities}
|
|
25
|
+
>
|
|
26
|
+
<AdminErrorBoundary viewName="SupportDashboardView">
|
|
27
|
+
<SupportDashboardClient />
|
|
28
|
+
</AdminErrorBoundary>
|
|
29
|
+
</DefaultTemplate>
|
|
30
|
+
)
|
|
31
|
+
}
|
|
32
|
+
|
|
33
|
+
export default SupportDashboardView
|