@consilioweb/payload-support 0.5.1

package/src/styles/TicketDetail.module.scss

@@ -0,0 +1,1043 @@
+// TicketDetail — Premium helpdesk UI inspired by HelpScout/Linear 2026
+// Uses Payload CMS CSS variables for dark mode compatibility
+
+.page {
+  max-width: 1920px;
+  margin: 0 auto;
+  padding: 0 24px 60px;
+  font-family: -apple-system, BlinkMacSystemFont, 'Inter', 'Segoe UI', system-ui, sans-serif;
+}
+
+// ─── TOP BAR ───
+.topBar {
+  display: flex;
+  align-items: center;
+  gap: 14px;
+  padding: 16px 0 14px;
+  border-bottom: 1px solid var(--theme-elevation-150, #f1f5f9);
+  margin-bottom: 20px;
+}
+
+.backLink {
+  color: var(--theme-elevation-500);
+  text-decoration: none;
+  font-size: 22px;
+  line-height: 1;
+  display: flex;
+  align-items: center;
+  transition: color 100ms;
+  &:hover { color: var(--theme-text); }
+}
+
+.ticketMeta {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  flex: 1;
+  min-width: 0;
+}
+
+.ticketNumber {
+  font-size: 12px;
+  font-weight: 500;
+  color: var(--theme-elevation-500);
+  font-family: 'SF Mono', 'Fira Code', 'JetBrains Mono', 'Cascadia Code', monospace;
+  letter-spacing: 0.02em;
+}
+
+.ticketSubject {
+  font-size: 18px;
+  font-weight: 700;
+  color: var(--theme-text);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+  line-height: 1.3;
+}
+
+.topBarRight {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  flex-shrink: 0;
+}
+
+.statusChip {
+  padding: 5px 14px;
+  border-radius: 20px;
+  font-size: 12px;
+  font-weight: 700;
+  border: 1px solid transparent;
+  cursor: pointer;
+  transition: all 100ms;
+  appearance: none;
+  -webkit-appearance: none;
+}
+
+.sentimentBadge {
+  font-size: 12px;
+  font-weight: 600;
+  display: inline-flex;
+  align-items: center;
+  gap: 4px;
+  padding: 4px 10px;
+  border-radius: 20px;
+}
+
+.moreBtn {
+  width: 36px;
+  height: 36px;
+  border-radius: 8px;
+  border: 1px solid var(--theme-elevation-200);
+  background: none;
+  cursor: pointer;
+  font-size: 18px;
+  color: var(--theme-elevation-500);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  transition: all 100ms;
+  &:hover { background: var(--theme-elevation-100); color: var(--theme-text); }
+}
+
+// ─── LAYOUT ───
+.layout {
+  display: grid;
+  grid-template-columns: 1fr 300px;
+  gap: 24px;
+  align-items: start;
+  @media (max-width: 1060px) { grid-template-columns: 1fr; }
+}
+
+.conversationCol {
+  min-width: 0;
+}
+
+.sidebar {
+  border: 1px solid var(--theme-elevation-150, #f1f5f9);
+  border-radius: 12px;
+  overflow: hidden;
+  position: sticky;
+  top: 72px;
+  @media (max-width: 1060px) { position: static; }
+}
+
+// ─── SIDEBAR SECTIONS ───
+.sideSection {
+  padding: 16px;
+  border-bottom: 1px solid var(--theme-elevation-150, #f1f5f9);
+  &:last-child { border-bottom: none; }
+}
+
+.sideSectionTitle {
+  font-size: 10px;
+  font-weight: 700;
+  text-transform: uppercase;
+  letter-spacing: 0.06em;
+  color: var(--theme-elevation-500);
+  margin: 0 0 12px;
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+}
+
+.sideField {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: 4px 0;
+  font-size: 13px;
+}
+
+.sideLabel { color: var(--theme-elevation-500); font-weight: 500; }
+.sideValue { color: var(--theme-text); font-weight: 600; }
+
+// Inline select for sidebar editable fields (#1)
+.sideSelect {
+  padding: 2px 6px;
+  border-radius: 6px;
+  border: 1px solid transparent;
+  background: none;
+  font-size: 13px;
+  font-weight: 600;
+  color: var(--theme-text);
+  cursor: pointer;
+  transition: all 100ms;
+  text-align: right;
+  max-width: 140px;
+
+  &:hover { border-color: var(--theme-elevation-200); background: var(--theme-elevation-50); }
+  &:focus { border-color: #2563eb; outline: none; box-shadow: 0 0 0 2px rgba(37, 99, 235, 0.12); }
+}
+
+// Client card
+.clientCard {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+}
+
+.clientAvatar {
+  width: 40px;
+  height: 40px;
+  border-radius: 50%;
+  background: linear-gradient(135deg, #e0e7ff, #c7d2fe);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 14px;
+  font-weight: 700;
+  color: #4338ca;
+  flex-shrink: 0;
+}
+
+.clientInfo { flex: 1; min-width: 0; }
+.clientName { font-size: 14px; font-weight: 700; color: var(--theme-text); }
+.clientCompany { font-size: 12px; color: var(--theme-elevation-500); margin-top: 1px; }
+
+.clientEmail {
+  font-size: 12px;
+  color: #2563eb;
+  text-decoration: none;
+  margin-top: 2px;
+  display: block;
+  &:hover { text-decoration: underline; }
+}
+
+.clientActions {
+  display: flex;
+  gap: 6px;
+  margin-top: 10px;
+}
+
+.smallBtn {
+  padding: 5px 12px;
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+  background: none;
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-elevation-500);
+  cursor: pointer;
+  text-decoration: none;
+  transition: all 100ms;
+  &:hover { background: var(--theme-elevation-100); color: var(--theme-text); }
+}
+
+// ─── MESSAGES ───
+.thread {
+  display: flex;
+  flex-direction: column;
+  gap: 0;
+  margin-bottom: 12px;
+}
+
+.dateSeparator {
+  display: flex;
+  align-items: center;
+  gap: 16px;
+  padding: 12px 0 6px;
+  &::before, &::after {
+    content: '';
+    flex: 1;
+    height: 1px;
+    background: var(--theme-elevation-150, #f1f5f9);
+  }
+}
+
+.dateSeparatorText {
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-elevation-500);
+  white-space: nowrap;
+  padding: 3px 12px;
+  background: var(--theme-elevation-50);
+  border-radius: 10px;
+}
+
+// #4 — Message separation
+.message + .message {
+  border-top: 1px solid var(--theme-elevation-100);
+}
+
+.message {
+  display: flex;
+  gap: 12px;
+  padding: 14px 12px;
+  border-radius: 10px;
+  position: relative;
+  transition: background 80ms;
+
+  &:hover { background: var(--theme-elevation-50); }
+}
+
+.messageInternal {
+  background: #fefce8;
+  border-left: 3px dashed #d97706;
+  &:hover { background: #fef9c3; }
+}
+
+.avatar {
+  flex-shrink: 0;
+  width: 32px;
+  height: 32px;
+  border-radius: 50%;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 11px;
+  font-weight: 700;
+  color: #fff;
+  margin-top: 2px;
+}
+
+.messageContent { flex: 1; min-width: 0; }
+
+.messageHeader {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-bottom: 4px;
+  flex-wrap: wrap;
+}
+
+.messageAuthor { font-size: 13px; font-weight: 700; color: var(--theme-text); }
+
+.messageTime {
+  font-size: 11px;
+  color: var(--theme-elevation-500);
+  font-weight: 500;
+}
+
+.badge {
+  display: inline-flex;
+  align-items: center;
+  padding: 2px 8px;
+  border-radius: 4px;
+  font-size: 10px;
+  font-weight: 700;
+  letter-spacing: 0.02em;
+}
+
+.messageMeta {
+  margin-left: auto;
+  display: flex;
+  gap: 6px;
+  align-items: center;
+  font-size: 10px;
+  font-weight: 600;
+}
+
+// #11 — Message font size 14px
+.messageBody {
+  font-size: 14px;
+  line-height: 1.7;
+  color: var(--theme-text);
+  white-space: pre-wrap;
+  word-break: break-word;
+}
+
+.messageActions {
+  display: flex;
+  gap: 4px;
+  margin-top: 6px;
+}
+
+.actionIcon {
+  width: 28px;
+  height: 28px;
+  border: none;
+  background: none;
+  cursor: pointer;
+  border-radius: 4px;
+  font-size: 13px;
+  color: var(--theme-elevation-500);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  transition: all 80ms;
+  &:hover { background: var(--theme-elevation-100); color: var(--theme-text); }
+  &.danger:hover { color: #ef4444; }
+}
+
+// ─── TYPING ───
+.typing {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  padding: 8px 14px;
+  font-size: 12px;
+  color: #7c3aed;
+  font-weight: 500;
+}
+
+.typingDots {
+  display: flex;
+  gap: 3px;
+  span {
+    width: 5px; height: 5px; border-radius: 50%; background: #7c3aed;
+    animation: bounce 1.2s infinite;
+    &:nth-child(2) { animation-delay: 150ms; }
+    &:nth-child(3) { animation-delay: 300ms; }
+  }
+}
+
+@keyframes bounce {
+  0%, 60%, 100% { transform: translateY(0); }
+  30% { transform: translateY(-4px); }
+}
+
+// ─── COMPOSER ───
+.composer {
+  border: 1px solid var(--theme-elevation-200);
+  border-radius: 12px;
+  overflow: visible;
+  position: relative;
+  background: var(--theme-elevation-0, #fff);
+  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.04);
+  transition: border-color 150ms, box-shadow 150ms;
+
+  &:focus-within {
+    border-color: #2563eb;
+    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.08);
+  }
+}
+
+.composerInternal {
+  border-color: #d97706;
+  border-style: dashed;
+  &:focus-within { border-color: #d97706; box-shadow: 0 0 0 3px rgba(217, 119, 6, 0.08); }
+}
+
+// #5 — Drag & drop highlight
+.composerDragOver {
+  border-color: #2563eb;
+  background: rgba(37, 99, 235, 0.04);
+  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12);
+}
+
+.composerToolbar {
+  display: flex;
+  gap: 2px;
+  padding: 8px 12px;
+  border-bottom: 1px solid var(--theme-elevation-100, #f8fafc);
+  align-items: center;
+}
+
+.toolbarBtn {
+  width: 32px;
+  height: 32px;
+  border-radius: 6px;
+  border: none;
+  background: none;
+  cursor: pointer;
+  font-size: 15px;
+  color: var(--theme-elevation-500);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  transition: all 80ms;
+  position: relative;
+
+  &:hover {
+    background: var(--theme-elevation-100);
+    color: var(--theme-text);
+  }
+
+  &:disabled { opacity: 0.3; cursor: not-allowed; }
+
+  // Tooltip
+  &::after {
+    content: attr(data-tooltip);
+    position: absolute;
+    bottom: -28px;
+    left: 50%;
+    transform: translateX(-50%);
+    padding: 3px 8px;
+    border-radius: 4px;
+    background: var(--theme-text);
+    color: var(--theme-elevation-0, #fff);
+    font-size: 10px;
+    font-weight: 600;
+    white-space: nowrap;
+    opacity: 0;
+    pointer-events: none;
+    transition: opacity 100ms;
+  }
+  &:hover::after { opacity: 1; }
+}
+
+.toolbarDivider {
+  width: 1px;
+  height: 20px;
+  background: var(--theme-elevation-200);
+  margin: 0 4px;
+}
+
+.cannedSelect {
+  padding: 4px 8px;
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+  background: none;
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-elevation-500);
+  cursor: pointer;
+  margin-left: auto;
+  &:hover { background: var(--theme-elevation-100); }
+}
+
+.composerFooter {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: 10px 14px;
+  border-top: 1px solid var(--theme-elevation-100, #f8fafc);
+}
+
+.composerOptions {
+  display: flex;
+  gap: 16px;
+  align-items: center;
+  font-size: 12px;
+  color: var(--theme-elevation-500);
+
+  label {
+    display: flex;
+    align-items: center;
+    gap: 6px;
+    cursor: pointer;
+    font-weight: 500;
+    user-select: none;
+  }
+
+  // Custom toggle switch
+  input[type="checkbox"] {
+    appearance: none;
+    -webkit-appearance: none;
+    width: 34px;
+    height: 20px;
+    border-radius: 10px;
+    background: var(--theme-elevation-300);
+    position: relative;
+    cursor: pointer;
+    transition: background 150ms;
+
+    &::after {
+      content: '';
+      position: absolute;
+      top: 2px;
+      left: 2px;
+      width: 16px;
+      height: 16px;
+      border-radius: 50%;
+      background: #fff;
+      transition: transform 150ms;
+      box-shadow: 0 1px 2px rgba(0, 0, 0, 0.15);
+    }
+
+    &:checked {
+      background: #2563eb;
+      &::after { transform: translateX(14px); }
+    }
+  }
+}
+
+.sendBtn {
+  padding: 8px 22px;
+  border-radius: 8px;
+  border: none;
+  background: #2563eb;
+  color: #fff;
+  font-size: 13px;
+  font-weight: 700;
+  cursor: pointer;
+  transition: background 100ms;
+  display: flex;
+  align-items: center;
+  gap: 6px;
+
+  &:hover { background: #1d4ed8; }
+  &:disabled { opacity: 0.4; cursor: not-allowed; }
+}
+
+.sendBtnInternal {
+  background: #d97706;
+  &:hover { background: #b45309; }
+}
+
+// ─── ATTACHMENTS ───
+.attachments {
+  display: flex;
+  gap: 8px;
+  flex-wrap: wrap;
+  margin-top: 8px;
+}
+
+.attachmentImg {
+  max-width: 220px;
+  max-height: 180px;
+  border-radius: 8px;
+  border: 1px solid var(--theme-elevation-200);
+  object-fit: cover;
+  cursor: pointer;
+  transition: opacity 100ms;
+  &:hover { opacity: 0.85; }
+}
+
+.attachmentFile {
+  display: inline-flex;
+  align-items: center;
+  gap: 4px;
+  padding: 5px 10px;
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-text);
+  text-decoration: none;
+  background: var(--theme-elevation-50);
+  transition: background 80ms;
+  &:hover { background: var(--theme-elevation-100); }
+}
+
+// Timer in sidebar
+.timer {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+}
+
+.timerDisplay {
+  font-family: 'SF Mono', 'Fira Code', 'JetBrains Mono', 'Cascadia Code', monospace;
+  font-size: 20px;
+  font-weight: 700;
+  color: var(--theme-text);
+  letter-spacing: 0.02em;
+
+  &.timerActive { color: #dc2626; }
+}
+
+.timerBtn {
+  padding: 5px 14px;
+  border-radius: 6px;
+  border: 1px solid var(--theme-elevation-200);
+  background: none;
+  font-size: 12px;
+  font-weight: 700;
+  cursor: pointer;
+  transition: all 80ms;
+  &:hover { background: var(--theme-elevation-100); }
+}
+
+// Activity in sidebar
+.collapseBtn {
+  background: none;
+  border: none;
+  cursor: pointer;
+  color: var(--theme-elevation-500);
+  font-size: 13px;
+  font-weight: 600;
+  padding: 0;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+  &:hover { color: var(--theme-text); }
+}
+
+.activityItem {
+  font-size: 12px;
+  padding: 6px 0;
+  border-bottom: 1px solid var(--theme-elevation-100, #f8fafc);
+  display: flex;
+  gap: 8px;
+  align-items: flex-start;
+
+  &:last-child { border-bottom: none; }
+}
+
+.activityDot {
+  width: 8px;
+  height: 8px;
+  border-radius: 50%;
+  margin-top: 4px;
+  flex-shrink: 0;
+}
+
+.activityContent { flex: 1; min-width: 0; }
+.activityText { font-weight: 500; color: var(--theme-text); font-size: 12px; }
+.activityTime { font-size: 11px; color: var(--theme-elevation-500); margin-top: 1px; }
+
+// ─── DROPDOWN ───
+.dropdown { position: relative; display: inline-block; }
+
+.dropdownMenu {
+  position: absolute;
+  top: calc(100% + 6px);
+  right: 0;
+  z-index: 50;
+  min-width: 200px;
+  padding: 6px;
+  border-radius: 10px;
+  border: 1px solid var(--theme-elevation-200);
+  background: var(--theme-elevation-0, #fff);
+  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.1);
+}
+
+.dropdownItem {
+  display: block;
+  width: 100%;
+  padding: 8px 12px;
+  border: none;
+  background: none;
+  text-align: left;
+  font-size: 13px;
+  font-weight: 500;
+  color: var(--theme-text);
+  cursor: pointer;
+  border-radius: 6px;
+  text-decoration: none;
+  &:hover { background: var(--theme-elevation-100); }
+}
+
+// RTE
+.rteDisplay {
+  :global {
+    blockquote { border-left: 3px solid #2563eb; margin: 8px 0; padding: 8px 16px; background: var(--theme-elevation-50); border-radius: 0 6px 6px 0; }
+    img { max-width: 100%; height: auto; border-radius: 8px; margin: 8px 0; }
+    a { color: #2563eb; text-decoration: underline; }
+    ul, ol { margin: 8px 0; padding-left: 24px; }
+    li { margin: 2px 0; }
+    p { margin: 0 0 6px 0; }
+  }
+}
+
+// ─── UNDO TOAST (#2) ───
+.undoToast {
+  position: fixed;
+  bottom: 24px;
+  left: 50%;
+  transform: translateX(-50%);
+  z-index: 100;
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  padding: 12px 20px;
+  border-radius: 10px;
+  background: var(--theme-text, #1e293b);
+  color: var(--theme-elevation-0, #fff);
+  font-size: 13px;
+  font-weight: 600;
+  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.2);
+  animation: toastIn 200ms ease-out;
+}
+
+.undoBtn {
+  padding: 4px 14px;
+  border-radius: 6px;
+  border: 1px solid rgba(255, 255, 255, 0.3);
+  background: rgba(255, 255, 255, 0.12);
+  color: #fff;
+  font-size: 12px;
+  font-weight: 700;
+  cursor: pointer;
+  transition: background 100ms;
+  &:hover { background: rgba(255, 255, 255, 0.25); }
+}
+
+@keyframes toastIn {
+  from { opacity: 0; transform: translateX(-50%) translateY(12px); }
+  to { opacity: 1; transform: translateX(-50%) translateY(0); }
+}
+
+// ─── SPLIT MODAL (#2) ───
+.splitOverlay {
+  position: fixed;
+  inset: 0;
+  z-index: 90;
+  background: rgba(0, 0, 0, 0.3);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  animation: fadeIn 150ms ease-out;
+}
+
+.splitModal {
+  background: var(--theme-elevation-0, #fff);
+  border-radius: 12px;
+  border: 1px solid var(--theme-elevation-200);
+  box-shadow: 0 16px 48px rgba(0, 0, 0, 0.15);
+  width: 440px;
+  max-width: 90vw;
+  padding: 24px;
+}
+
+.splitTitle {
+  font-size: 16px;
+  font-weight: 700;
+  color: var(--theme-text);
+  margin: 0 0 8px;
+}
+
+.splitPreview {
+  font-size: 12px;
+  color: var(--theme-elevation-500);
+  margin: 0 0 16px;
+  line-height: 1.5;
+  max-height: 80px;
+  overflow: hidden;
+  padding: 8px;
+  border-radius: 6px;
+  background: var(--theme-elevation-50);
+}
+
+.splitInput {
+  width: 100%;
+  padding: 10px 14px;
+  border-radius: 8px;
+  border: 1px solid var(--theme-elevation-200);
+  font-size: 14px;
+  color: var(--theme-text);
+  background: var(--theme-elevation-0, #fff);
+  margin-bottom: 16px;
+  transition: border-color 100ms;
+
+  &:focus { border-color: #2563eb; outline: none; box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1); }
+}
+
+.splitActions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+}
+
+.splitCancelBtn {
+  padding: 8px 16px;
+  border-radius: 8px;
+  border: 1px solid var(--theme-elevation-200);
+  background: none;
+  font-size: 13px;
+  font-weight: 600;
+  color: var(--theme-elevation-500);
+  cursor: pointer;
+  &:hover { background: var(--theme-elevation-100); }
+}
+
+.splitConfirmBtn {
+  padding: 8px 16px;
+  border-radius: 8px;
+  border: none;
+  background: #2563eb;
+  color: #fff;
+  font-size: 13px;
+  font-weight: 700;
+  cursor: pointer;
+  &:hover { background: #1d4ed8; }
+  &:disabled { opacity: 0.4; cursor: not-allowed; }
+}
+
+@keyframes fadeIn {
+  from { opacity: 0; }
+  to { opacity: 1; }
+}
+
+// ─── TAGS (#6) ───
+.tagsWrap {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 6px;
+  margin-top: 4px;
+}
+
+.tagChip {
+  display: inline-flex;
+  align-items: center;
+  gap: 4px;
+  padding: 3px 10px;
+  border-radius: 20px;
+  background: var(--theme-elevation-100);
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-text);
+}
+
+.tagRemove {
+  background: none;
+  border: none;
+  cursor: pointer;
+  font-size: 14px;
+  line-height: 1;
+  color: var(--theme-elevation-400);
+  padding: 0;
+  display: flex;
+  align-items: center;
+  transition: color 80ms;
+  &:hover { color: #ef4444; }
+}
+
+.tagAddBtn {
+  padding: 3px 10px;
+  border-radius: 20px;
+  border: 1px dashed var(--theme-elevation-300);
+  background: none;
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-elevation-400);
+  cursor: pointer;
+  transition: all 80ms;
+  &:hover { border-color: #2563eb; color: #2563eb; background: rgba(37, 99, 235, 0.04); }
+}
+
+.tagInput {
+  padding: 3px 8px;
+  border-radius: 20px;
+  border: 1px solid #2563eb;
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-text);
+  background: var(--theme-elevation-0, #fff);
+  width: 100px;
+  &:focus { outline: none; }
+}
+
+// ─── FILE UPLOAD PREVIEW (#5) ───
+.uploadPreview {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 8px;
+  padding: 8px 12px;
+  border-top: 1px solid var(--theme-elevation-100);
+}
+
+.uploadPreviewItem {
+  display: flex;
+  align-items: center;
+  gap: 6px;
+  padding: 4px 10px;
+  border-radius: 6px;
+  background: var(--theme-elevation-50);
+  border: 1px solid var(--theme-elevation-200);
+  font-size: 11px;
+  font-weight: 600;
+  color: var(--theme-text);
+}
+
+.uploadRemoveBtn {
+  background: none;
+  border: none;
+  cursor: pointer;
+  font-size: 14px;
+  line-height: 1;
+  color: var(--theme-elevation-400);
+  padding: 0;
+  &:hover { color: #ef4444; }
+}
+
+// Hidden file input
+.hiddenFileInput {
+  display: none;
+}
+
+// ─── RESPONSIVE BREAKPOINTS (#8) ───
+@media (max-width: 768px) {
+  .page {
+    padding: 0 12px 40px;
+  }
+
+  .topBar {
+    gap: 10px;
+    padding: 12px 0 10px;
+    flex-wrap: wrap;
+  }
+
+  .ticketSubject {
+    font-size: 15px;
+  }
+
+  .topBarRight {
+    gap: 6px;
+  }
+
+  .sentimentBadge {
+    display: none;
+  }
+
+  .message {
+    padding: 10px 8px;
+  }
+
+  .composerToolbar {
+    flex-wrap: wrap;
+    gap: 4px;
+  }
+
+  .composerFooter {
+    flex-direction: column;
+    gap: 10px;
+    align-items: stretch;
+  }
+
+  .composerOptions {
+    justify-content: center;
+  }
+
+  .sendBtn {
+    justify-content: center;
+    width: 100%;
+  }
+
+  .sidebar {
+    border-radius: 8px;
+  }
+}
+
+@media (max-width: 480px) {
+  .page {
+    padding: 0 8px 32px;
+  }
+
+  .topBar {
+    gap: 8px;
+  }
+
+  .ticketSubject {
+    font-size: 14px;
+  }
+
+  .ticketNumber {
+    font-size: 10px;
+  }
+
+  .statusChip {
+    font-size: 11px;
+    padding: 4px 10px;
+  }
+
+  .avatar {
+    width: 28px;
+    height: 28px;
+    font-size: 10px;
+  }
+
+  .messageAuthor {
+    font-size: 12px;
+  }
+
+  .messageBody {
+    font-size: 13px;
+  }
+
+  .attachmentImg {
+    max-width: 160px;
+    max-height: 120px;
+  }
+
+  .composerOptions {
+    flex-direction: column;
+    gap: 8px;
+  }
+
+  .sideField {
+    font-size: 12px;
+  }
+}