@aws-sdk/client-connect 3.696.0 → 3.701.0

package/dist-types/ts3.4/models/models_2.d.ts

@@ -1,41 +1,35 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
 import {
+  ActionSummary,
   AgentAvailabilityTimer,
   AgentConfig,
   AgentHierarchyGroups,
-  AgentInfo,
   AgentStatus,
-  AgentStatusSearchFilter,
   AgentStatusState,
   AllowedCapabilities,
-  AnsweringMachineDetectionStatus,
   Application,
-  Campaign,
   Channel,
   ContactFlowStatus,
   ContactFlowType,
   ContactInitiationMethod,
   ControlPlaneAttributeFilter,
   CreatedByInfo,
-  Customer,
-  CustomerVoiceActivity,
-  DisconnectDetails,
-  Endpoint,
   EvaluationFormQuestion,
   EvaluationFormScoringStrategy,
+  EventSourceName,
   FileStatusType,
   FileUseCaseType,
   HoursOfOperationConfig,
+  InitiateAs,
   InstanceStorageConfig,
   InstanceStorageResourceType,
   MediaConcurrency,
   MonitorCapability,
   OutboundCallerConfig,
+  OutboundEmailConfig,
   ParticipantRole,
   PredefinedAttributeValues,
-  QualityMetrics,
-  QueueInfo,
   QuickConnectConfig,
   Reference,
   RehydrationType,
@@ -51,6 +45,7 @@ import {
   TaskTemplateStatus,
   UseCaseType,
   UserIdentityInfo,
+  UserInfo,
   UserPhoneConfig,
   UserProficiency,
   View,
@@ -61,16 +56,13 @@ import {
   VocabularyState,
 } from "./models_0";
 import {
-  AttributeCondition,
   ContactFlow,
   ContactFlowModule,
   ContactFlowModuleState,
   ContactFlowState,
-  Evaluation,
   EvaluationAnswerData,
   EvaluationFormVersionStatus,
   EvaluationNote,
-  Expiry,
   HierarchyGroup,
   HierarchyGroupSummary,
   HoursOfOperation,
@@ -82,15 +74,219 @@ import {
   Queue,
   QueueStatus,
   QuickConnect,
-  RoutingCriteriaStepStatus,
+  RealTimeContactAnalysisSegmentAttachments,
+  RealTimeContactAnalysisSegmentCategories,
+  RealTimeContactAnalysisSegmentEvent,
+  RealTimeContactAnalysisSegmentIssues,
+  RealTimeContactAnalysisSegmentPostContactSummary,
+  RealTimeContactAnalysisSegmentTranscript,
+  RealTimeContactAnalysisSupportedChannel,
   RoutingProfile,
-  SegmentAttributeValue,
   SignInConfig,
   SortOrder,
   TelephonyConfig,
   TrafficDistributionGroupStatus,
-  WisdomInfo,
 } from "./models_1";
+export type RealtimeContactAnalysisSegment =
+  | RealtimeContactAnalysisSegment.AttachmentsMember
+  | RealtimeContactAnalysisSegment.CategoriesMember
+  | RealtimeContactAnalysisSegment.EventMember
+  | RealtimeContactAnalysisSegment.IssuesMember
+  | RealtimeContactAnalysisSegment.PostContactSummaryMember
+  | RealtimeContactAnalysisSegment.TranscriptMember
+  | RealtimeContactAnalysisSegment.$UnknownMember;
+export declare namespace RealtimeContactAnalysisSegment {
+  interface TranscriptMember {
+    Transcript: RealTimeContactAnalysisSegmentTranscript;
+    Categories?: never;
+    Issues?: never;
+    Event?: never;
+    Attachments?: never;
+    PostContactSummary?: never;
+    $unknown?: never;
+  }
+  interface CategoriesMember {
+    Transcript?: never;
+    Categories: RealTimeContactAnalysisSegmentCategories;
+    Issues?: never;
+    Event?: never;
+    Attachments?: never;
+    PostContactSummary?: never;
+    $unknown?: never;
+  }
+  interface IssuesMember {
+    Transcript?: never;
+    Categories?: never;
+    Issues: RealTimeContactAnalysisSegmentIssues;
+    Event?: never;
+    Attachments?: never;
+    PostContactSummary?: never;
+    $unknown?: never;
+  }
+  interface EventMember {
+    Transcript?: never;
+    Categories?: never;
+    Issues?: never;
+    Event: RealTimeContactAnalysisSegmentEvent;
+    Attachments?: never;
+    PostContactSummary?: never;
+    $unknown?: never;
+  }
+  interface AttachmentsMember {
+    Transcript?: never;
+    Categories?: never;
+    Issues?: never;
+    Event?: never;
+    Attachments: RealTimeContactAnalysisSegmentAttachments;
+    PostContactSummary?: never;
+    $unknown?: never;
+  }
+  interface PostContactSummaryMember {
+    Transcript?: never;
+    Categories?: never;
+    Issues?: never;
+    Event?: never;
+    Attachments?: never;
+    PostContactSummary: RealTimeContactAnalysisSegmentPostContactSummary;
+    $unknown?: never;
+  }
+  interface $UnknownMember {
+    Transcript?: never;
+    Categories?: never;
+    Issues?: never;
+    Event?: never;
+    Attachments?: never;
+    PostContactSummary?: never;
+    $unknown: [string, any];
+  }
+  interface Visitor<T> {
+    Transcript: (value: RealTimeContactAnalysisSegmentTranscript) => T;
+    Categories: (value: RealTimeContactAnalysisSegmentCategories) => T;
+    Issues: (value: RealTimeContactAnalysisSegmentIssues) => T;
+    Event: (value: RealTimeContactAnalysisSegmentEvent) => T;
+    Attachments: (value: RealTimeContactAnalysisSegmentAttachments) => T;
+    PostContactSummary: (
+      value: RealTimeContactAnalysisSegmentPostContactSummary
+    ) => T;
+    _: (name: string, value: any) => T;
+  }
+  const visit: <T>(
+    value: RealtimeContactAnalysisSegment,
+    visitor: Visitor<T>
+  ) => T;
+}
+export declare const RealTimeContactAnalysisStatus: {
+  readonly COMPLETED: "COMPLETED";
+  readonly FAILED: "FAILED";
+  readonly IN_PROGRESS: "IN_PROGRESS";
+};
+export type RealTimeContactAnalysisStatus =
+  (typeof RealTimeContactAnalysisStatus)[keyof typeof RealTimeContactAnalysisStatus];
+export interface ListRealtimeContactAnalysisSegmentsV2Response {
+  Channel: RealTimeContactAnalysisSupportedChannel | undefined;
+  Status: RealTimeContactAnalysisStatus | undefined;
+  Segments: RealtimeContactAnalysisSegment[] | undefined;
+  NextToken?: string | undefined;
+}
+export declare class OutputTypeNotFoundException extends __BaseException {
+  readonly name: "OutputTypeNotFoundException";
+  readonly $fault: "client";
+  Message?: string | undefined;
+  constructor(
+    opts: __ExceptionOptionType<OutputTypeNotFoundException, __BaseException>
+  );
+}
+export interface ListRoutingProfileQueuesRequest {
+  InstanceId: string | undefined;
+  RoutingProfileId: string | undefined;
+  NextToken?: string | undefined;
+  MaxResults?: number | undefined;
+}
+export interface RoutingProfileQueueConfigSummary {
+  QueueId: string | undefined;
+  QueueArn: string | undefined;
+  QueueName: string | undefined;
+  Priority: number | undefined;
+  Delay: number | undefined;
+  Channel: Channel | undefined;
+}
+export interface ListRoutingProfileQueuesResponse {
+  NextToken?: string | undefined;
+  RoutingProfileQueueConfigSummaryList?:
+    | RoutingProfileQueueConfigSummary[]
+    | undefined;
+  LastModifiedTime?: Date | undefined;
+  LastModifiedRegion?: string | undefined;
+}
+export interface ListRoutingProfilesRequest {
+  InstanceId: string | undefined;
+  NextToken?: string | undefined;
+  MaxResults?: number | undefined;
+}
+export interface RoutingProfileSummary {
+  Id?: string | undefined;
+  Arn?: string | undefined;
+  Name?: string | undefined;
+  LastModifiedTime?: Date | undefined;
+  LastModifiedRegion?: string | undefined;
+}
+export interface ListRoutingProfilesResponse {
+  RoutingProfileSummaryList?: RoutingProfileSummary[] | undefined;
+  NextToken?: string | undefined;
+}
+export interface ListRulesRequest {
+  InstanceId: string | undefined;
+  PublishStatus?: RulePublishStatus | undefined;
+  EventSourceName?: EventSourceName | undefined;
+  MaxResults?: number | undefined;
+  NextToken?: string | undefined;
+}
+export interface RuleSummary {
+  Name: string | undefined;
+  RuleId: string | undefined;
+  RuleArn: string | undefined;
+  EventSourceName: EventSourceName | undefined;
+  PublishStatus: RulePublishStatus | undefined;
+  ActionSummaries: ActionSummary[] | undefined;
+  CreatedTime: Date | undefined;
+  LastUpdatedTime: Date | undefined;
+}
+export interface ListRulesResponse {
+  RuleSummaryList: RuleSummary[] | undefined;
+  NextToken?: string | undefined;
+}
+export interface ListSecurityKeysRequest {
+  InstanceId: string | undefined;
+  NextToken?: string | undefined;
+  MaxResults?: number | undefined;
+}
+export interface SecurityKey {
+  AssociationId?: string | undefined;
+  Key?: string | undefined;
+  CreationTime?: Date | undefined;
+}
+export interface ListSecurityKeysResponse {
+  SecurityKeys?: SecurityKey[] | undefined;
+  NextToken?: string | undefined;
+}
+export interface ListSecurityProfileApplicationsRequest {
+  SecurityProfileId: string | undefined;
+  InstanceId: string | undefined;
+  NextToken?: string | undefined;
+  MaxResults?: number | undefined;
+}
+export interface ListSecurityProfileApplicationsResponse {
+  Applications?: Application[] | undefined;
+  NextToken?: string | undefined;
+  LastModifiedTime?: Date | undefined;
+  LastModifiedRegion?: string | undefined;
+}
+export interface ListSecurityProfilePermissionsRequest {
+  SecurityProfileId: string | undefined;
+  InstanceId: string | undefined;
+  NextToken?: string | undefined;
+  MaxResults?: number | undefined;
+}
 export interface ListSecurityProfilePermissionsResponse {
   Permissions?: string[] | undefined;
   NextToken?: string | undefined;
@@ -272,12 +468,6 @@ export interface MonitorContactResponse {
   ContactId?: string | undefined;
   ContactArn?: string | undefined;
 }
-export declare class ConflictException extends __BaseException {
-  readonly name: "ConflictException";
-  readonly $fault: "client";
-  Message?: string | undefined;
-  constructor(opts: __ExceptionOptionType<ConflictException, __BaseException>);
-}
 export interface PauseContactRequest {
   ContactId: string | undefined;
   InstanceId: string | undefined;
@@ -386,6 +576,14 @@ export interface SearchableContactAttributes {
   Criteria: SearchableContactAttributesCriteria[] | undefined;
   MatchType?: SearchContactsMatchType | undefined;
 }
+export interface SearchableSegmentAttributesCriteria {
+  Key: string | undefined;
+  Values: string[] | undefined;
+}
+export interface SearchableSegmentAttributes {
+  Criteria: SearchableSegmentAttributesCriteria[] | undefined;
+  MatchType?: SearchContactsMatchType | undefined;
+}
 export interface SearchCriteria {
   AgentIds?: string[] | undefined;
   AgentHierarchyGroups?: AgentHierarchyGroups | undefined;
@@ -394,6 +592,7 @@ export interface SearchCriteria {
   InitiationMethods?: ContactInitiationMethod[] | undefined;
   QueueIds?: string[] | undefined;
   SearchableContactAttributes?: SearchableContactAttributes | undefined;
+  SearchableSegmentAttributes?: SearchableSegmentAttributes | undefined;
 }
 export declare const SortableFieldName: {
   readonly CHANNEL: "CHANNEL";
@@ -438,6 +637,9 @@ export interface ContactSearchSummaryQueueInfo {
   Id?: string | undefined;
   EnqueueTimestamp?: Date | undefined;
 }
+export interface ContactSearchSummarySegmentAttributeValue {
+  ValueString?: string | undefined;
+}
 export interface ContactSearchSummary {
   Arn?: string | undefined;
   Id?: string | undefined;
@@ -450,12 +652,30 @@ export interface ContactSearchSummary {
   InitiationTimestamp?: Date | undefined;
   DisconnectTimestamp?: Date | undefined;
   ScheduledTimestamp?: Date | undefined;
+  SegmentAttributes?:
+    | Record<string, ContactSearchSummarySegmentAttributeValue>
+    | undefined;
 }
 export interface SearchContactsResponse {
   Contacts: ContactSearchSummary[] | undefined;
   NextToken?: string | undefined;
   TotalCount?: number | undefined;
 }
+export interface EmailAddressSearchFilter {
+  TagFilter?: ControlPlaneTagFilter | undefined;
+}
+export interface EmailAddressMetadata {
+  EmailAddressId?: string | undefined;
+  EmailAddressArn?: string | undefined;
+  EmailAddress?: string | undefined;
+  Description?: string | undefined;
+  DisplayName?: string | undefined;
+}
+export interface SearchEmailAddressesResponse {
+  NextToken?: string | undefined;
+  EmailAddresses?: EmailAddressMetadata[] | undefined;
+  ApproximateTotalCount?: number | undefined;
+}
 export interface HoursOfOperationSearchFilter {
   TagFilter?: ControlPlaneTagFilter | undefined;
 }
@@ -692,6 +912,58 @@ export interface SendChatIntegrationEventResponse {
   InitialContactId?: string | undefined;
   NewChatCreated?: boolean | undefined;
 }
+export interface EmailAddressInfo {
+  EmailAddress: string | undefined;
+  DisplayName?: string | undefined;
+}
+export interface OutboundAdditionalRecipients {
+  CcEmailAddresses?: EmailAddressInfo[] | undefined;
+}
+export declare const OutboundMessageSourceType: {
+  readonly RAW: "RAW";
+  readonly TEMPLATE: "TEMPLATE";
+};
+export type OutboundMessageSourceType =
+  (typeof OutboundMessageSourceType)[keyof typeof OutboundMessageSourceType];
+export interface OutboundRawMessage {
+  Subject: string | undefined;
+  Body: string | undefined;
+  ContentType: string | undefined;
+}
+export interface TemplateAttributes {
+  CustomAttributes?: Record<string, string> | undefined;
+  CustomerProfileAttributes?: string | undefined;
+}
+export interface TemplatedMessageConfig {
+  KnowledgeBaseId: string | undefined;
+  MessageTemplateId: string | undefined;
+  TemplateAttributes: TemplateAttributes | undefined;
+}
+export interface OutboundEmailContent {
+  MessageSourceType: OutboundMessageSourceType | undefined;
+  TemplatedMessageConfig?: TemplatedMessageConfig | undefined;
+  RawMessage?: OutboundRawMessage | undefined;
+}
+export interface SourceCampaign {
+  CampaignId?: string | undefined;
+  OutboundRequestId?: string | undefined;
+}
+export declare const TrafficType: {
+  readonly CAMPAIGN: "CAMPAIGN";
+  readonly GENERAL: "GENERAL";
+};
+export type TrafficType = (typeof TrafficType)[keyof typeof TrafficType];
+export interface SendOutboundEmailRequest {
+  InstanceId: string | undefined;
+  FromEmailAddress: EmailAddressInfo | undefined;
+  DestinationEmailAddress: EmailAddressInfo | undefined;
+  AdditionalRecipients?: OutboundAdditionalRecipients | undefined;
+  EmailMessage: OutboundEmailContent | undefined;
+  TrafficType: TrafficType | undefined;
+  SourceCampaign?: SourceCampaign | undefined;
+  ClientToken?: string | undefined;
+}
+export interface SendOutboundEmailResponse {}
 export interface StartAttachedFileUploadRequest {
   ClientToken?: string | undefined;
   InstanceId: string | undefined;
@@ -724,19 +996,6 @@ export interface PersistentChat {
   RehydrationType?: RehydrationType | undefined;
   SourceContactId?: string | undefined;
 }
-export interface StartChatContactRequest {
-  InstanceId: string | undefined;
-  ContactFlowId: string | undefined;
-  Attributes?: Record<string, string> | undefined;
-  ParticipantDetails: ParticipantDetails | undefined;
-  InitialMessage?: ChatMessage | undefined;
-  ClientToken?: string | undefined;
-  ChatDurationInMinutes?: number | undefined;
-  SupportedMessagingContentTypes?: string[] | undefined;
-  PersistentChat?: PersistentChat | undefined;
-  RelatedContactId?: string | undefined;
-  SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-}
 export interface StartChatContactResponse {
   ContactId?: string | undefined;
   ParticipantId?: string | undefined;
@@ -779,21 +1038,54 @@ export interface StartContactStreamingRequest {
 export interface StartContactStreamingResponse {
   StreamingId: string | undefined;
 }
-export interface StartOutboundChatContactRequest {
-  SourceEndpoint: Endpoint | undefined;
-  DestinationEndpoint: Endpoint | undefined;
+export interface InboundAdditionalRecipients {
+  ToAddresses?: EmailAddressInfo[] | undefined;
+  CcAddresses?: EmailAddressInfo[] | undefined;
+}
+export interface EmailAttachment {
+  FileName: string | undefined;
+  S3Url: string | undefined;
+}
+export declare const InboundMessageSourceType: {
+  readonly RAW: "RAW";
+};
+export type InboundMessageSourceType =
+  (typeof InboundMessageSourceType)[keyof typeof InboundMessageSourceType];
+export declare const EmailHeaderType: {
+  readonly IN_REPLY_TO: "IN_REPLY_TO";
+  readonly MESSAGE_ID: "MESSAGE_ID";
+  readonly REFERENCES: "REFERENCES";
+  readonly X_SES_SPAM_VERDICT: "X_SES_SPAM_VERDICT";
+  readonly X_SES_VIRUS_VERDICT: "X_SES_VIRUS_VERDICT";
+};
+export type EmailHeaderType =
+  (typeof EmailHeaderType)[keyof typeof EmailHeaderType];
+export interface InboundRawMessage {
+  Subject: string | undefined;
+  Body: string | undefined;
+  ContentType: string | undefined;
+  Headers?: Partial<Record<EmailHeaderType, string>> | undefined;
+}
+export interface InboundEmailContent {
+  MessageSourceType: InboundMessageSourceType | undefined;
+  RawMessage?: InboundRawMessage | undefined;
+}
+export interface StartEmailContactResponse {
+  ContactId?: string | undefined;
+}
+export interface StartOutboundChatContactResponse {
+  ContactId?: string | undefined;
+}
+export interface StartOutboundEmailContactRequest {
   InstanceId: string | undefined;
-  SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
-  Attributes?: Record<string, string> | undefined;
-  ContactFlowId: string | undefined;
-  ChatDurationInMinutes?: number | undefined;
-  ParticipantDetails?: ParticipantDetails | undefined;
-  InitialSystemMessage?: ChatMessage | undefined;
-  RelatedContactId?: string | undefined;
-  SupportedMessagingContentTypes?: string[] | undefined;
+  ContactId: string | undefined;
+  FromEmailAddress?: EmailAddressInfo | undefined;
+  DestinationEmailAddress: EmailAddressInfo | undefined;
+  AdditionalRecipients?: OutboundAdditionalRecipients | undefined;
+  EmailMessage: OutboundEmailContent | undefined;
   ClientToken?: string | undefined;
 }
-export interface StartOutboundChatContactResponse {
+export interface StartOutboundEmailContactResponse {
   ContactId?: string | undefined;
 }
 export declare class DestinationNotAllowedException extends __BaseException {
@@ -819,11 +1111,6 @@ export interface AnswerMachineDetectionConfig {
   EnableAnswerMachineDetection?: boolean | undefined;
   AwaitAnswerMachinePrompt?: boolean | undefined;
 }
-export declare const TrafficType: {
-  readonly CAMPAIGN: "CAMPAIGN";
-  readonly GENERAL: "GENERAL";
-};
-export type TrafficType = (typeof TrafficType)[keyof typeof TrafficType];
 export interface StartOutboundVoiceContactRequest {
   Name?: string | undefined;
   Description?: string | undefined;
@@ -849,20 +1136,6 @@ export interface StartScreenSharingRequest {
   ContactId: string | undefined;
 }
 export interface StartScreenSharingResponse {}
-export interface StartTaskContactRequest {
-  InstanceId: string | undefined;
-  PreviousContactId?: string | undefined;
-  ContactFlowId?: string | undefined;
-  Attributes?: Record<string, string> | undefined;
-  Name: string | undefined;
-  References?: Record<string, Reference> | undefined;
-  Description?: string | undefined;
-  ClientToken?: string | undefined;
-  ScheduledTime?: Date | undefined;
-  TaskTemplateId?: string | undefined;
-  QuickConnectId?: string | undefined;
-  RelatedContactId?: string | undefined;
-}
 export interface StartTaskContactResponse {
   ContactId?: string | undefined;
 }
@@ -1014,13 +1287,6 @@ export interface UpdateAuthenticationProfileRequest {
   BlockedIps?: string[] | undefined;
   PeriodicSessionDuration?: number | undefined;
 }
-export interface UpdateContactRequest {
-  InstanceId: string | undefined;
-  ContactId: string | undefined;
-  Name?: string | undefined;
-  Description?: string | undefined;
-  References?: Record<string, Reference> | undefined;
-}
 export interface UpdateContactResponse {}
 export interface UpdateContactAttributesRequest {
   InitialContactId: string | undefined;
@@ -1083,6 +1349,17 @@ export interface UpdateContactScheduleRequest {
   ScheduledTime: Date | undefined;
 }
 export interface UpdateContactScheduleResponse {}
+export interface UpdateEmailAddressMetadataRequest {
+  InstanceId: string | undefined;
+  EmailAddressId: string | undefined;
+  Description?: string | undefined;
+  DisplayName?: string | undefined;
+  ClientToken?: string | undefined;
+}
+export interface UpdateEmailAddressMetadataResponse {
+  EmailAddressId?: string | undefined;
+  EmailAddressArn?: string | undefined;
+}
 export interface UpdateEvaluationFormResponse {
   EvaluationFormId: string | undefined;
   EvaluationFormArn: string | undefined;
@@ -1238,6 +1515,22 @@ export interface UpdateQueueOutboundCallerConfigRequest {
   QueueId: string | undefined;
   OutboundCallerConfig: OutboundCallerConfig | undefined;
 }
+export declare class ConditionalOperationFailedException extends __BaseException {
+  readonly name: "ConditionalOperationFailedException";
+  readonly $fault: "client";
+  Message?: string | undefined;
+  constructor(
+    opts: __ExceptionOptionType<
+      ConditionalOperationFailedException,
+      __BaseException
+    >
+  );
+}
+export interface UpdateQueueOutboundEmailConfigRequest {
+  InstanceId: string | undefined;
+  QueueId: string | undefined;
+  OutboundEmailConfig: OutboundEmailConfig | undefined;
+}
 export interface UpdateQueueStatusRequest {
   InstanceId: string | undefined;
   QueueId: string | undefined;
@@ -1305,6 +1598,7 @@ export interface UpdateTaskTemplateRequest {
   Name?: string | undefined;
   Description?: string | undefined;
   ContactFlowId?: string | undefined;
+  SelfAssignFlowId?: string | undefined;
   Constraints?: TaskTemplateConstraints | undefined;
   Defaults?: TaskTemplateDefaults | undefined;
   Status?: TaskTemplateStatus | undefined;
@@ -1317,6 +1611,7 @@ export interface UpdateTaskTemplateResponse {
   Name?: string | undefined;
   Description?: string | undefined;
   ContactFlowId?: string | undefined;
+  SelfAssignFlowId?: string | undefined;
   Constraints?: TaskTemplateConstraints | undefined;
   Defaults?: TaskTemplateDefaults | undefined;
   Fields?: TaskTemplateField[] | undefined;
@@ -1396,6 +1691,11 @@ export interface UpdateViewMetadataRequest {
   Description?: string | undefined;
 }
 export interface UpdateViewMetadataResponse {}
+export interface SegmentAttributeValue {
+  ValueString?: string | undefined;
+  ValueMap?: Record<string, SegmentAttributeValue> | undefined;
+  ValueInteger?: number | undefined;
+}
 export type EvaluationFormItem =
   | EvaluationFormItem.QuestionMember
   | EvaluationFormItem.SectionMember
@@ -1448,6 +1748,21 @@ export interface ContactFlowSearchCriteria {
   StateCondition?: ContactFlowState | undefined;
   StatusCondition?: ContactFlowStatus | undefined;
 }
+export interface CreateContactRequest {
+  InstanceId: string | undefined;
+  ClientToken?: string | undefined;
+  RelatedContactId?: string | undefined;
+  Attributes?: Record<string, string> | undefined;
+  References?: Record<string, Reference> | undefined;
+  Channel: Channel | undefined;
+  InitiationMethod: ContactInitiationMethod | undefined;
+  ExpiryDurationInMinutes?: number | undefined;
+  UserInfo?: UserInfo | undefined;
+  InitiateAs?: InitiateAs | undefined;
+  Name?: string | undefined;
+  Description?: string | undefined;
+  SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
 export interface CreateEvaluationFormRequest {
   InstanceId: string | undefined;
   Title: string | undefined;
@@ -1456,6 +1771,11 @@ export interface CreateEvaluationFormRequest {
   ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
   ClientToken?: string | undefined;
 }
+export interface EmailAddressSearchCriteria {
+  OrConditions?: EmailAddressSearchCriteria[] | undefined;
+  AndConditions?: EmailAddressSearchCriteria[] | undefined;
+  StringCondition?: StringCondition | undefined;
+}
 export interface EvaluationForm {
   EvaluationFormId: string | undefined;
   EvaluationFormVersion: number | undefined;
@@ -1481,221 +1801,6 @@ export interface EvaluationFormContent {
   Items: EvaluationFormItem[] | undefined;
   ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
 }
-export interface Expression {
-  AttributeCondition?: AttributeCondition | undefined;
-  AndExpression?: Expression[] | undefined;
-  OrExpression?: Expression[] | undefined;
-}
-export interface HoursOfOperationSearchCriteria {
-  OrConditions?: HoursOfOperationSearchCriteria[] | undefined;
-  AndConditions?: HoursOfOperationSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface PredefinedAttributeSearchCriteria {
-  OrConditions?: PredefinedAttributeSearchCriteria[] | undefined;
-  AndConditions?: PredefinedAttributeSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface PromptSearchCriteria {
-  OrConditions?: PromptSearchCriteria[] | undefined;
-  AndConditions?: PromptSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface QueueSearchCriteria {
-  OrConditions?: QueueSearchCriteria[] | undefined;
-  AndConditions?: QueueSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-  QueueTypeCondition?: SearchableQueueType | undefined;
-}
-export interface QuickConnectSearchCriteria {
-  OrConditions?: QuickConnectSearchCriteria[] | undefined;
-  AndConditions?: QuickConnectSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface RoutingProfileSearchCriteria {
-  OrConditions?: RoutingProfileSearchCriteria[] | undefined;
-  AndConditions?: RoutingProfileSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface SecurityProfileSearchCriteria {
-  OrConditions?: SecurityProfileSearchCriteria[] | undefined;
-  AndConditions?: SecurityProfileSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface UpdateEvaluationFormRequest {
-  InstanceId: string | undefined;
-  EvaluationFormId: string | undefined;
-  EvaluationFormVersion: number | undefined;
-  CreateNewVersion?: boolean | undefined;
-  Title: string | undefined;
-  Description?: string | undefined;
-  Items: EvaluationFormItem[] | undefined;
-  ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
-  ClientToken?: string | undefined;
-}
-export interface UserHierarchyGroupSearchCriteria {
-  OrConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
-  AndConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-}
-export interface UserSearchCriteria {
-  OrConditions?: UserSearchCriteria[] | undefined;
-  AndConditions?: UserSearchCriteria[] | undefined;
-  StringCondition?: StringCondition | undefined;
-  ListCondition?: ListCondition | undefined;
-  HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
-}
-export interface DescribeContactEvaluationResponse {
-  Evaluation: Evaluation | undefined;
-  EvaluationForm: EvaluationFormContent | undefined;
-}
-export interface DescribeEvaluationFormResponse {
-  EvaluationForm: EvaluationForm | undefined;
-}
-export interface RoutingCriteriaInputStep {
-  Expiry?: RoutingCriteriaInputStepExpiry | undefined;
-  Expression?: Expression | undefined;
-}
-export interface SearchAgentStatusesRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: AgentStatusSearchFilter | undefined;
-  SearchCriteria?: AgentStatusSearchCriteria | undefined;
-}
-export interface SearchContactFlowModulesRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: ContactFlowModuleSearchFilter | undefined;
-  SearchCriteria?: ContactFlowModuleSearchCriteria | undefined;
-}
-export interface SearchContactFlowsRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: ContactFlowSearchFilter | undefined;
-  SearchCriteria?: ContactFlowSearchCriteria | undefined;
-}
-export interface SearchHoursOfOperationsRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: HoursOfOperationSearchFilter | undefined;
-  SearchCriteria?: HoursOfOperationSearchCriteria | undefined;
-}
-export interface SearchPredefinedAttributesRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchCriteria?: PredefinedAttributeSearchCriteria | undefined;
-}
-export interface SearchPromptsRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: PromptSearchFilter | undefined;
-  SearchCriteria?: PromptSearchCriteria | undefined;
-}
-export interface SearchQueuesRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: QueueSearchFilter | undefined;
-  SearchCriteria?: QueueSearchCriteria | undefined;
-}
-export interface SearchQuickConnectsRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: QuickConnectSearchFilter | undefined;
-  SearchCriteria?: QuickConnectSearchCriteria | undefined;
-}
-export interface SearchRoutingProfilesRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: RoutingProfileSearchFilter | undefined;
-  SearchCriteria?: RoutingProfileSearchCriteria | undefined;
-}
-export interface SearchSecurityProfilesRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchCriteria?: SecurityProfileSearchCriteria | undefined;
-  SearchFilter?: SecurityProfilesSearchFilter | undefined;
-}
-export interface SearchUserHierarchyGroupsRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: UserHierarchyGroupSearchFilter | undefined;
-  SearchCriteria?: UserHierarchyGroupSearchCriteria | undefined;
-}
-export interface SearchUsersRequest {
-  InstanceId: string | undefined;
-  NextToken?: string | undefined;
-  MaxResults?: number | undefined;
-  SearchFilter?: UserSearchFilter | undefined;
-  SearchCriteria?: UserSearchCriteria | undefined;
-}
-export interface Step {
-  Expiry?: Expiry | undefined;
-  Expression?: Expression | undefined;
-  Status?: RoutingCriteriaStepStatus | undefined;
-}
-export interface RoutingCriteria {
-  Steps?: Step[] | undefined;
-  ActivationTimestamp?: Date | undefined;
-  Index?: number | undefined;
-}
-export interface RoutingCriteriaInput {
-  Steps?: RoutingCriteriaInputStep[] | undefined;
-}
-export interface Contact {
-  Arn?: string | undefined;
-  Id?: string | undefined;
-  InitialContactId?: string | undefined;
-  PreviousContactId?: string | undefined;
-  InitiationMethod?: ContactInitiationMethod | undefined;
-  Name?: string | undefined;
-  Description?: string | undefined;
-  Channel?: Channel | undefined;
-  QueueInfo?: QueueInfo | undefined;
-  AgentInfo?: AgentInfo | undefined;
-  InitiationTimestamp?: Date | undefined;
-  DisconnectTimestamp?: Date | undefined;
-  LastUpdateTimestamp?: Date | undefined;
-  LastPausedTimestamp?: Date | undefined;
-  LastResumedTimestamp?: Date | undefined;
-  TotalPauseCount?: number | undefined;
-  TotalPauseDurationInSeconds?: number | undefined;
-  ScheduledTimestamp?: Date | undefined;
-  RelatedContactId?: string | undefined;
-  WisdomInfo?: WisdomInfo | undefined;
-  QueueTimeAdjustmentSeconds?: number | undefined;
-  QueuePriority?: number | undefined;
-  Tags?: Record<string, string> | undefined;
-  ConnectedToSystemTimestamp?: Date | undefined;
-  RoutingCriteria?: RoutingCriteria | undefined;
-  Customer?: Customer | undefined;
-  Campaign?: Campaign | undefined;
-  AnsweringMachineDetectionStatus?: AnsweringMachineDetectionStatus | undefined;
-  CustomerVoiceActivity?: CustomerVoiceActivity | undefined;
-  QualityMetrics?: QualityMetrics | undefined;
-  DisconnectDetails?: DisconnectDetails | undefined;
-  SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
-}
-export interface UpdateContactRoutingDataRequest {
-  InstanceId: string | undefined;
-  ContactId: string | undefined;
-  QueueTimeAdjustmentSeconds?: number | undefined;
-  QueuePriority?: number | undefined;
-  RoutingCriteria?: RoutingCriteriaInput | undefined;
-}
-export interface DescribeContactResponse {
-  Contact?: Contact | undefined;
-}
 export declare const ViewSummaryFilterSensitiveLog: (obj: ViewSummary) => any;
 export declare const ListViewsResponseFilterSensitiveLog: (
   obj: ListViewsResponse
@@ -1722,12 +1827,24 @@ export declare const SearchableContactAttributesCriteriaFilterSensitiveLog: (
 export declare const SearchableContactAttributesFilterSensitiveLog: (
   obj: SearchableContactAttributes
 ) => any;
+export declare const SearchableSegmentAttributesCriteriaFilterSensitiveLog: (
+  obj: SearchableSegmentAttributesCriteria
+) => any;
+export declare const SearchableSegmentAttributesFilterSensitiveLog: (
+  obj: SearchableSegmentAttributes
+) => any;
 export declare const SearchCriteriaFilterSensitiveLog: (
   obj: SearchCriteria
 ) => any;
 export declare const SearchContactsRequestFilterSensitiveLog: (
   obj: SearchContactsRequest
 ) => any;
+export declare const EmailAddressMetadataFilterSensitiveLog: (
+  obj: EmailAddressMetadata
+) => any;
+export declare const SearchEmailAddressesResponseFilterSensitiveLog: (
+  obj: SearchEmailAddressesResponse
+) => any;
 export declare const UserIdentityInfoLiteFilterSensitiveLog: (
   obj: UserIdentityInfoLite
 ) => any;
@@ -1737,12 +1854,36 @@ export declare const UserSearchSummaryFilterSensitiveLog: (
 export declare const SearchUsersResponseFilterSensitiveLog: (
   obj: SearchUsersResponse
 ) => any;
+export declare const EmailAddressInfoFilterSensitiveLog: (
+  obj: EmailAddressInfo
+) => any;
+export declare const OutboundAdditionalRecipientsFilterSensitiveLog: (
+  obj: OutboundAdditionalRecipients
+) => any;
+export declare const OutboundRawMessageFilterSensitiveLog: (
+  obj: OutboundRawMessage
+) => any;
+export declare const OutboundEmailContentFilterSensitiveLog: (
+  obj: OutboundEmailContent
+) => any;
+export declare const SendOutboundEmailRequestFilterSensitiveLog: (
+  obj: SendOutboundEmailRequest
+) => any;
+export declare const InboundAdditionalRecipientsFilterSensitiveLog: (
+  obj: InboundAdditionalRecipients
+) => any;
+export declare const InboundRawMessageFilterSensitiveLog: (
+  obj: InboundRawMessage
+) => any;
+export declare const InboundEmailContentFilterSensitiveLog: (
+  obj: InboundEmailContent
+) => any;
+export declare const StartOutboundEmailContactRequestFilterSensitiveLog: (
+  obj: StartOutboundEmailContactRequest
+) => any;
 export declare const StartOutboundVoiceContactRequestFilterSensitiveLog: (
   obj: StartOutboundVoiceContactRequest
 ) => any;
-export declare const StartTaskContactRequestFilterSensitiveLog: (
-  obj: StartTaskContactRequest
-) => any;
 export declare const StartWebRTCContactRequestFilterSensitiveLog: (
   obj: StartWebRTCContactRequest
 ) => any;
@@ -1753,8 +1894,8 @@ export declare const ConnectionDataFilterSensitiveLog: (
 export declare const StartWebRTCContactResponseFilterSensitiveLog: (
   obj: StartWebRTCContactResponse
 ) => any;
-export declare const UpdateContactRequestFilterSensitiveLog: (
-  obj: UpdateContactRequest
+export declare const UpdateEmailAddressMetadataRequestFilterSensitiveLog: (
+  obj: UpdateEmailAddressMetadataRequest
 ) => any;
 export declare const UpdateUserIdentityInfoRequestFilterSensitiveLog: (
   obj: UpdateUserIdentityInfoRequest
@@ -1768,7 +1909,6 @@ export declare const UpdateViewContentResponseFilterSensitiveLog: (
 export declare const UpdateViewMetadataRequestFilterSensitiveLog: (
   obj: UpdateViewMetadataRequest
 ) => any;
-export declare const ContactFilterSensitiveLog: (obj: Contact) => any;
-export declare const DescribeContactResponseFilterSensitiveLog: (
-  obj: DescribeContactResponse
+export declare const CreateContactRequestFilterSensitiveLog: (
+  obj: CreateContactRequest
 ) => any;