@aws-sdk/client-connect 3.696.0 → 3.701.0

package/dist-types/models/models_3.d.ts

@@ -0,0 +1,1650 @@
+import { AdditionalEmailRecipients, AgentInfo, AgentStatusSearchFilter, Campaign, Channel, ContactInitiationMethod, Endpoint, EvaluationFormScoringStrategy, Reference, StringCondition } from "./models_0";
+import { AnsweringMachineDetectionStatus, AttributeCondition, Customer, CustomerVoiceActivity, DisconnectDetails, EndpointInfo, Evaluation, Expiry, QualityMetrics, QueueInfo, RoutingCriteriaStepStatus, WisdomInfo } from "./models_1";
+import { AgentStatusSearchCriteria, ChatMessage, ContactFlowModuleSearchCriteria, ContactFlowModuleSearchFilter, ContactFlowSearchCriteria, ContactFlowSearchFilter, EmailAddressInfo, EmailAddressSearchCriteria, EmailAddressSearchFilter, EmailAttachment, EvaluationForm, EvaluationFormContent, EvaluationFormItem, HierarchyGroupCondition, HoursOfOperationSearchFilter, InboundAdditionalRecipients, InboundEmailContent, ListCondition, ParticipantDetails, PersistentChat, PromptSearchFilter, QueueSearchFilter, QuickConnectSearchFilter, RoutingCriteriaInputStepExpiry, RoutingProfileSearchFilter, SearchableQueueType, SecurityProfilesSearchFilter, SegmentAttributeValue, UserHierarchyGroupSearchFilter, UserSearchFilter } from "./models_2";
+/**
+ * <p>A tagged union to specify expression for a routing step.</p>
+ * @public
+ */
+export interface Expression {
+    /**
+     * <p>An object to specify the predefined attribute condition.</p>
+     * @public
+     */
+    AttributeCondition?: AttributeCondition | undefined;
+    /**
+     * <p>List of routing expressions which will be AND-ed together.</p>
+     * @public
+     */
+    AndExpression?: Expression[] | undefined;
+    /**
+     * <p>List of routing expressions which will be OR-ed together.</p>
+     * @public
+     */
+    OrExpression?: Expression[] | undefined;
+}
+/**
+ * <p>The search criteria to be used to return hours of operations.</p>
+ * @public
+ */
+export interface HoursOfOperationSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: HoursOfOperationSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: HoursOfOperationSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, <code>timezone</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return predefined attributes.</p>
+ * @public
+ */
+export interface PredefinedAttributeSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an <code>OR</code>
+     *    condition.</p>
+     * @public
+     */
+    OrConditions?: PredefinedAttributeSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an <code>AND</code>
+     *    condition.</p>
+     * @public
+     */
+    AndConditions?: PredefinedAttributeSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return prompts.</p>
+ * @public
+ */
+export interface PromptSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: PromptSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: PromptSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return queues.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results. </p>
+ *          </note>
+ * @public
+ */
+export interface QueueSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: QueueSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: QueueSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+    /**
+     * <p>The type of queue.</p>
+     * @public
+     */
+    QueueTypeCondition?: SearchableQueueType | undefined;
+}
+/**
+ * <p>The search criteria to be used to return quick connects.</p>
+ * @public
+ */
+export interface QuickConnectSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: QuickConnectSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: QuickConnectSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>description</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return routing profiles.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results. </p>
+ *          </note>
+ * @public
+ */
+export interface RoutingProfileSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: RoutingProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: RoutingProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are
+     *      <code>associatedQueueIds</code>, <code>name</code>, <code>description</code>, and
+     *      <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return security profiles.</p>
+ *          <note>
+ *             <p>The <code>name</code> field support "contains" queries with a minimum of 2 characters and
+ *     maximum of 25 characters. Any queries with character lengths outside of this range will throw
+ *     invalid results.</p>
+ *          </note>
+ * @public
+ */
+export interface SecurityProfileSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: SecurityProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: SecurityProfileSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * @public
+ */
+export interface StartChatContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the chat.
+     *    To
+     *    see the ContactFlowId in the Amazon Connect admin website, on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page,
+     *    under the name of the flow, choose <b>Show additional flow
+     *     information</b>. The ContactFlowId is the last part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes. </p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>Information identifying the participant.</p>
+     * @public
+     */
+    ParticipantDetails: ParticipantDetails | undefined;
+    /**
+     * <p>The initial message to be sent to the newly created chat. If you have a Lex bot in your
+     *    flow, the initial message is not delivered to the Lex bot.</p>
+     * @public
+     */
+    InitialMessage?: ChatMessage | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session
+     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
+     *    configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are <code>text/plain</code>,
+     *     <code>text/markdown</code>, <code>application/json</code>,
+     *     <code>application/vnd.amazonaws.connect.message.interactive</code>, and
+     *     <code>application/vnd.amazonaws.connect.message.interactive.response</code>. </p>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
+     *    supported type in the list. For example, all the following lists are valid because they contain
+     *     <code>text/plain</code>: <code>[text/plain, text/markdown, application/json]</code>,
+     *     <code>[text/markdown, text/plain]</code>, <code>[text/plain, application/json,
+     *     application/vnd.amazonaws.connect.message.interactive.response]</code>. </p>
+     *          <note>
+     *             <p>The type <code>application/vnd.amazonaws.connect.message.interactive</code> is required to
+     *     use the <a href="https://docs.aws.amazon.com/connect/latest/adminguide/show-view-block.html">Show
+     *      view</a> flow block.</p>
+     *          </note>
+     * @public
+     */
+    SupportedMessagingContentTypes?: string[] | undefined;
+    /**
+     * <p>Enable persistent chats. For more information about enabling persistent chat, and for
+     *    example use cases and how to configure for them, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html">Enable persistent chat</a>.</p>
+     * @public
+     */
+    PersistentChat?: PersistentChat | undefined;
+    /**
+     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
+     *    chat starting.</p>
+     *          <note>
+     *             <p>You cannot provide data for both RelatedContactId and PersistentChat. </p>
+     *          </note>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>The types <code>application/vnd.amazonaws.connect.message.interactive</code> and
+     *      <code>application/vnd.amazonaws.connect.message.interactive.response</code> must be present in
+     *     the SupportedMessagingContentTypes field of this API in order to set
+     *      <code>SegmentAttributes</code> as \{<code> "connect:Subtype": \{"valueString" : "connect:Guide"
+     *      \}\}</code>.</p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface StartEmailContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The email address of the customer.</p>
+     * @public
+     */
+    FromEmailAddress: EmailAddressInfo | undefined;
+    /**
+     * <p>The email address associated with the instance.</p>
+     * @public
+     */
+    DestinationEmailAddress: string | undefined;
+    /**
+     * <p>A description of the email contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Emails can
+     *    have the following reference types at the time of creation: <code>URL</code> |
+     *     <code>NUMBER</code> | <code>STRING</code> | <code>DATE</code>. <code>EMAIL</code> |
+     *     <code>EMAIL_MESSAGE</code> |<code>ATTACHMENT</code> are not a supported reference type during
+     *    email creation.</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>The name of a email that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The email message body to be sent to the newly created email.</p>
+     * @public
+     */
+    EmailMessage: InboundEmailContent | undefined;
+    /**
+     * <p>The addtional recipients address of the email.</p>
+     * @public
+     */
+    AdditionalRecipients?: InboundAdditionalRecipients | undefined;
+    /**
+     * <p>List of S3 presigned URLs of email attachments and their file name. </p>
+     * @public
+     */
+    Attachments?: EmailAttachment[] | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the emails. To see the ContactFlowId in the Amazon Connect admin website,
+     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId?: string | undefined;
+    /**
+     * <p>The contactId that is related to this contact. Linking emails together by using
+     *     <code>RelatedContactID</code> copies over contact attributes from the related email contact to
+     *    the new email contact. All updates to user-defined attributes in the new email contact are
+     *    limited to the individual contact ID. There are no limits to the number of contacts that can be
+     *    linked by using <code>RelatedContactId</code>. </p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <note>
+     *             <p>To set contact expiry, a <code>ValueMap</code> must be specified containing the integer
+     *     number of minutes the contact will be active for before expiring, with
+     *      <code>SegmentAttributes</code> like \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{
+     *      "ExpiryDuration": \{ "ValueInteger":135\}\}\}\}</code>.</p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartOutboundChatContactRequest {
+    /**
+     * <p>Information about the endpoint.</p>
+     * @public
+     */
+    SourceEndpoint: Endpoint | undefined;
+    /**
+     * <p>Information about the endpoint.</p>
+     * @public
+     */
+    DestinationEndpoint: Endpoint | undefined;
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in
+     *    flows.</p>
+     *          <ul>
+     *             <li>
+     *                <p>Attribute keys can include only alphanumeric, <code>-</code>, and <code>_</code>.</p>
+     *             </li>
+     *             <li>
+     *                <p>This field can be used to show channel subtype, such as <code>connect:Guide</code> and
+     *       <code>connect:SMS</code>.</p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    SegmentAttributes: Record<string, SegmentAttributeValue> | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>The identifier of the flow for the call. To see the ContactFlowId in the Amazon Connect
+     *    console user interface, on the navigation menu go to <b>Routing, Contact
+     *     Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold:</p>
+     *          <ul>
+     *             <li>
+     *                <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>123ec456-a007-89c0-1234-xxxxxxxxxxxx</b>
+     *                </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    ContactFlowId: string | undefined;
+    /**
+     * <p>The total duration of the newly started chat session. If not specified, the chat session
+     *    duration defaults to 25 hour. The minimum configurable time is 60 minutes. The maximum
+     *    configurable time is 10,080 minutes (7 days).</p>
+     * @public
+     */
+    ChatDurationInMinutes?: number | undefined;
+    /**
+     * <p>The customer's details.</p>
+     * @public
+     */
+    ParticipantDetails?: ParticipantDetails | undefined;
+    /**
+     * <p>A chat message.</p>
+     * @public
+     */
+    InitialSystemMessage?: ChatMessage | undefined;
+    /**
+     * <p>The unique identifier for an Amazon Connect contact. This identifier is related to the
+     *    contact starting.</p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>The supported chat message content types. Supported types are:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>text/plain</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>text/markdown</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/json,
+     *      application/vnd.amazonaws.connect.message.interactive</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>application/vnd.amazonaws.connect.message.interactive.response</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     *          <p>Content types must always contain <code>text/plain</code>. You can then put any other
+     *    supported type in the list. For example, all the following lists are valid because they contain
+     *     <code>text/plain</code>:</p>
+     *          <ul>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, text/markdown, application/json]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/markdown, text/plain]</code>
+     *                </p>
+     *             </li>
+     *             <li>
+     *                <p>
+     *                   <code>[text/plain, application/json,
+     *       application/vnd.amazonaws.connect.message.interactive.response]</code>
+     *                </p>
+     *             </li>
+     *          </ul>
+     * @public
+     */
+    SupportedMessagingContentTypes?: string[] | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *    request. If not provided, the AWS SDK populates this field. For more information about
+     *    idempotency, see <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making
+     *     retries safe with idempotent APIs</a>. The token is valid for 7 days after creation. If a
+     *    contact is already started, the contact ID is returned.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * @public
+ */
+export interface StartTaskContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the previous chat, voice, or task contact. Any updates to user-defined
+     *    attributes to task contacts linked using the same <code>PreviousContactID</code> will affect
+     *    every contact in the chain. There can be a maximum of 12 linked task contacts in a chain.</p>
+     * @public
+     */
+    PreviousContactId?: string | undefined;
+    /**
+     * <p>The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect admin website,
+     *    on the navigation menu go to <b>Routing</b>, <b>Flows</b>. Choose the flow. On the flow page, under the name of the flow, choose
+     *     <b>Show additional flow information</b>. The ContactFlowId is the last
+     *    part of the ARN, shown here in bold: </p>
+     *          <p>arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/<b>846ec553-a005-41c0-8341-xxxxxxxxxxxx</b>
+     *          </p>
+     * @public
+     */
+    ContactFlowId?: string | undefined;
+    /**
+     * <p>A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.</p>
+     *          <p>There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys
+     *    can include only alphanumeric, dash, and underscore characters.</p>
+     * @public
+     */
+    Attributes?: Record<string, string> | undefined;
+    /**
+     * <p>The name of a task that is shown to an agent in the Contact Control Panel (CCP).</p>
+     * @public
+     */
+    Name: string | undefined;
+    /**
+     * <p>A formatted URL that is shown to an agent in the Contact Control Panel (CCP). Tasks can have
+     *    the following reference types at the time of creation: <code>URL</code> | <code>NUMBER</code> |
+     *     <code>STRING</code> | <code>DATE</code> | <code>EMAIL</code>. <code>ATTACHMENT</code> is not a
+     *    supported reference type during task creation.</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>A description of the task that is shown to an agent in the Contact Control Panel
+     *    (CCP).</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+    /**
+     * <p>The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future. </p>
+     * @public
+     */
+    ScheduledTime?: Date | undefined;
+    /**
+     * <p>A unique identifier for the task template. For more information about task templates, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/task-templates.html">Create task templates</a> in the
+     *      <i>Amazon Connect Administrator Guide</i>. </p>
+     * @public
+     */
+    TaskTemplateId?: string | undefined;
+    /**
+     * <p>The identifier for the quick connect. Tasks that are created by using <code>QuickConnectId</code> will use the
+     *    flow that is defined on agent or queue quick connect. For more information about quick connects,
+     *    see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/quick-connects.html">Create quick
+     *     connects</a>.</p>
+     * @public
+     */
+    QuickConnectId?: string | undefined;
+    /**
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/tasks.html#linked-tasks">related</a> to this contact. Linking
+     *    tasks together by using <code>RelatedContactID</code> copies over contact attributes from the
+     *    related task contact to the new task contact. All updates to user-defined attributes in the new
+     *    task contact are limited to the individual contact ID, unlike what happens when tasks are linked
+     *    by using <code>PreviousContactID</code>. There are no limits to the number of contacts that can
+     *    be linked by using <code>RelatedContactId</code>. </p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to set Contact Expiry as a duration in minutes and set a UserId for
+     *    the User who created a task.</p>
+     *          <note>
+     *             <p>To set contact expiry, a ValueMap must be specified containing the integer number of
+     *     minutes the contact will be active for before expiring, with <code>SegmentAttributes</code> like
+     *     \{ <code> "connect:ContactExpiry": \{"ValueMap" : \{ "ExpiryDuration": \{ "ValueInteger":
+     *      135\}\}\}\}</code>. </p>
+     *             <p>To set the created by user, a valid AgentResourceId must be supplied, with
+     *      <code>SegmentAttributes</code> like \{ <code>"connect:CreatedByUser" \{ "ValueString":
+     *      "arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/agent/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"\}\}\}</code>.
+     *    </p>
+     *          </note>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact. This is the identifier of the contact associated with the
+     *    first interaction with your contact center.</p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The name of the contact.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description of the contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Well-formed data on contact, shown to agents on Contact Control Panel (CCP).</p>
+     * @public
+     */
+    References?: Record<string, Reference> | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments (unique
+     *    contact ID) using an attribute map. The attributes are standard Amazon Connect attributes.
+     *    They can be accessed in flows.</p>
+     *          <p>Attribute keys can include only alphanumeric, -, and _.</p>
+     *          <p>This field can be used to show channel subtype, such as <code>connect:Guide</code>.</p>
+     *          <p>Currently Contact Expiry is the only segment attribute which can be updated by using the
+     *    UpdateContact API.</p>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The unique identifier for the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form to update.</p>
+     * @public
+     */
+    EvaluationFormVersion: number | undefined;
+    /**
+     * <p>A flag indicating whether the operation must create a new version.</p>
+     * @public
+     */
+    CreateNewVersion?: boolean | undefined;
+    /**
+     * <p>A title of the evaluation form.</p>
+     * @public
+     */
+    Title: string | undefined;
+    /**
+     * <p>The description of the evaluation form.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>Items that are part of the evaluation form.  The total number of sections and questions must not exceed 100 each.  Questions must be contained in a section.</p>
+     * @public
+     */
+    Items: EvaluationFormItem[] | undefined;
+    /**
+     * <p>A scoring strategy of the evaluation form.</p>
+     * @public
+     */
+    ScoringStrategy?: EvaluationFormScoringStrategy | undefined;
+    /**
+     * <p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the
+     *             request. If not provided, the Amazon Web Services
+     *             SDK populates this field. For more information about idempotency, see
+     *             <a href="https://aws.amazon.com/builders-library/making-retries-safe-with-idempotent-APIs/">Making retries safe with idempotent APIs</a>.</p>
+     * @public
+     */
+    ClientToken?: string | undefined;
+}
+/**
+ * <p>The search criteria to be used to return userHierarchyGroup.</p>
+ * @public
+ */
+export interface UserHierarchyGroupSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an OR condition.</p>
+     * @public
+     */
+    OrConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an AND condition.</p>
+     * @public
+     */
+    AndConditions?: UserHierarchyGroupSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <note>
+     *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+     *      <code>parentId</code>, <code>levelId</code>, and <code>resourceID</code>.</p>
+     *          </note>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+}
+/**
+ * <p>The search criteria to be used to return users.</p>
+ *          <note>
+ *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+ *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+ *     outside of this range will throw invalid results.  </p>
+ *          </note>
+ * @public
+ */
+export interface UserSearchCriteria {
+    /**
+     * <p>A list of conditions which would be applied together with an <code>OR</code>
+     *    condition.</p>
+     * @public
+     */
+    OrConditions?: UserSearchCriteria[] | undefined;
+    /**
+     * <p>A list of conditions which would be applied together with an <code>AND</code> condition.
+     *   </p>
+     * @public
+     */
+    AndConditions?: UserSearchCriteria[] | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a string condition.</p>
+     *          <p>The currently supported values for <code>FieldName</code> are <code>Username</code>,
+     *     <code>FirstName</code>, <code>LastName</code>, <code>RoutingProfileId</code>,
+     *     <code>SecurityProfileId</code>, <code>ResourceId</code>.</p>
+     * @public
+     */
+    StringCondition?: StringCondition | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a List condition to search users with
+     *    attributes included in Lists like Proficiencies.</p>
+     * @public
+     */
+    ListCondition?: ListCondition | undefined;
+    /**
+     * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
+     * @public
+     */
+    HierarchyGroupCondition?: HierarchyGroupCondition | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeContactEvaluationResponse {
+    /**
+     * <p>Information about the evaluation form completed for a specific contact.</p>
+     * @public
+     */
+    Evaluation: Evaluation | undefined;
+    /**
+     * <p>Information about the evaluation form.</p>
+     * @public
+     */
+    EvaluationForm: EvaluationFormContent | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeEvaluationFormResponse {
+    /**
+     * <p>Information about the evaluation form.</p>
+     * @public
+     */
+    EvaluationForm: EvaluationForm | undefined;
+}
+/**
+ * <p>Step defines the list of agents to be routed or route based on the agent requirements such
+ *    as ProficiencyLevel, Name, or Value.</p>
+ * @public
+ */
+export interface RoutingCriteriaInputStep {
+    /**
+     * <p>An object to specify the expiration of a routing step.</p>
+     * @public
+     */
+    Expiry?: RoutingCriteriaInputStepExpiry | undefined;
+    /**
+     * <p>A tagged union to specify expression for a routing step.</p>
+     * @public
+     */
+    Expression?: Expression | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchAgentStatusesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: AgentStatusSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return agent statuses.</p>
+     * @public
+     */
+    SearchCriteria?: AgentStatusSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchContactFlowModulesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: ContactFlowModuleSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return flow modules.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
+     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will result in invalid results.</p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: ContactFlowModuleSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchContactFlowsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the
+     *    Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: ContactFlowSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return flows.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with a
+     *     minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will result in invalid results.</p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: ContactFlowSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchEmailAddressesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The search criteria to be used to return email addresses.</p>
+     * @public
+     */
+    SearchCriteria?: EmailAddressSearchCriteria | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: EmailAddressSearchFilter | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchHoursOfOperationsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: HoursOfOperationSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return hours of operations.</p>
+     * @public
+     */
+    SearchCriteria?: HoursOfOperationSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchPredefinedAttributesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource
+     *    Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The search criteria to be used to return predefined attributes.</p>
+     * @public
+     */
+    SearchCriteria?: PredefinedAttributeSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchPromptsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: PromptSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return prompts.</p>
+     * @public
+     */
+    SearchCriteria?: PromptSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchQueuesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: QueueSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return queues.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results. </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: QueueSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchQuickConnectsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: QuickConnectSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return quick connects.</p>
+     * @public
+     */
+    SearchCriteria?: QuickConnectSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchRoutingProfilesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: RoutingProfileSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return routing profiles.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results. </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: RoutingProfileSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchSecurityProfilesRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The search criteria to be used to return security profiles. </p>
+     *          <note>
+     *             <p>The <code>name</code> field support "contains" queries with a minimum of 2 characters and
+     *     maximum of 25 characters. Any queries with character lengths outside of this range will throw
+     *     invalid results.</p>
+     *          </note>
+     *          <note>
+     *             <p>The currently supported value for <code>FieldName</code>: <code>name</code>
+     *             </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: SecurityProfileSearchCriteria | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: SecurityProfilesSearchFilter | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchUserHierarchyGroupsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+     *    the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous response in
+     *    the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: UserHierarchyGroupSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return UserHierarchyGroups.</p>
+     * @public
+     */
+    SearchCriteria?: UserHierarchyGroupSearchCriteria | undefined;
+}
+/**
+ * @public
+ */
+export interface SearchUsersRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     *          <note>
+     *             <p>InstanceID is a required field. The "Required: No" below is incorrect.</p>
+     *          </note>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>Filters to be applied to search results.</p>
+     * @public
+     */
+    SearchFilter?: UserSearchFilter | undefined;
+    /**
+     * <p>The search criteria to be used to return users.</p>
+     *          <note>
+     *             <p>The <code>name</code> and <code>description</code> fields support "contains" queries with
+     *     a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths
+     *     outside of this range will throw invalid results.  </p>
+     *          </note>
+     * @public
+     */
+    SearchCriteria?: UserSearchCriteria | undefined;
+}
+/**
+ * <p>Step signifies the criteria to be used for routing to an agent</p>
+ * @public
+ */
+export interface Step {
+    /**
+     * <p>An object to specify the expiration of a routing step.</p>
+     * @public
+     */
+    Expiry?: Expiry | undefined;
+    /**
+     * <p>A tagged union to specify expression for a routing step.</p>
+     * @public
+     */
+    Expression?: Expression | undefined;
+    /**
+     * <p>Represents status of the Routing step.</p>
+     * @public
+     */
+    Status?: RoutingCriteriaStepStatus | undefined;
+}
+/**
+ * <p>Latest routing criteria on the contact.</p>
+ * @public
+ */
+export interface RoutingCriteria {
+    /**
+     * <p>List of routing steps. When Amazon Connect does not find an available agent meeting the
+     *    requirements in a step for a given step duration, the routing criteria will move on to the next
+     *    step sequentially until a join is completed with an agent. When all steps are exhausted, the
+     *    contact will be offered to any agent in the queue.</p>
+     * @public
+     */
+    Steps?: Step[] | undefined;
+    /**
+     * <p>The timestamp indicating when the routing criteria is set to active. A routing criteria is
+     *    activated when contact is transferred to a queue. ActivationTimestamp will be set on routing
+     *    criteria for contacts in agent queue even though Routing criteria is never activated for contacts
+     *    in agent queue.</p>
+     * @public
+     */
+    ActivationTimestamp?: Date | undefined;
+    /**
+     * <p>Information about the index of the routing criteria.</p>
+     * @public
+     */
+    Index?: number | undefined;
+}
+/**
+ * <p>An object to define the RoutingCriteria.</p>
+ * @public
+ */
+export interface RoutingCriteriaInput {
+    /**
+     * <p>When Amazon Connect does not find an available agent meeting the requirements in a step
+     *    for
+   a given step duration, the routing criteria will move on to the next step sequentially until
+     *    a
+   join is completed with an agent. When all steps are exhausted, the contact will be offered to
+     *    any agent in the queue.</p>
+     * @public
+     */
+    Steps?: RoutingCriteriaInputStep[] | undefined;
+}
+/**
+ * @public
+ */
+export interface UpdateContactRoutingDataRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The number of seconds to add or subtract from the contact's routing age. Contacts are routed
+     *    to agents on a first-come, first-serve basis. This means that changing their amount of time in
+     *    queue compared to others also changes their position in queue.</p>
+     * @public
+     */
+    QueueTimeAdjustmentSeconds?: number | undefined;
+    /**
+     * <p>Priority of the contact in the queue. The default priority for new contacts is 5. You can
+     *    raise the priority of a contact compared to other contacts in the queue by assigning them a
+     *    higher priority, such as 1 or 2.</p>
+     * @public
+     */
+    QueuePriority?: number | undefined;
+    /**
+     * <p>Updates the routing criteria on the contact. These properties can be used to change how a
+     *    contact is routed within the queue.</p>
+     * @public
+     */
+    RoutingCriteria?: RoutingCriteriaInput | undefined;
+}
+/**
+ * <p>Contains information about a contact.</p>
+ * @public
+ */
+export interface Contact {
+    /**
+     * <p>The Amazon Resource Name (ARN) for the contact.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+    /**
+     * <p>The identifier for the contact.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>If this contact is related to other contacts, this is the ID of the initial contact.</p>
+     * @public
+     */
+    InitialContactId?: string | undefined;
+    /**
+     * <p>If this contact is not the first contact, this is the ID of the previous contact.</p>
+     * @public
+     */
+    PreviousContactId?: string | undefined;
+    /**
+     * <p>This is the root contactId which is used as a unique identifier for all subsequent contacts
+     *    in a contact tree.</p>
+     * @public
+     */
+    ContactAssociationId?: string | undefined;
+    /**
+     * <p>Indicates how the contact was initiated.</p>
+     * @public
+     */
+    InitiationMethod?: ContactInitiationMethod | undefined;
+    /**
+     * <p>The name of the contact.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description of the contact.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>How the contact reached your contact center.</p>
+     * @public
+     */
+    Channel?: Channel | undefined;
+    /**
+     * <p>If this contact was queued, this contains information about the queue. </p>
+     * @public
+     */
+    QueueInfo?: QueueInfo | undefined;
+    /**
+     * <p>Information about the agent who accepted the contact.</p>
+     * @public
+     */
+    AgentInfo?: AgentInfo | undefined;
+    /**
+     * <p>The date and time this contact was initiated, in UTC time. For <code>INBOUND</code>, this is
+     *    when the contact arrived. For <code>OUTBOUND</code>, this is when the agent began dialing. For
+     *     <code>CALLBACK</code>, this is when the callback contact was created. For <code>TRANSFER</code>
+     *    and <code>QUEUE_TRANSFER</code>, this is when the transfer was initiated. For <code>API</code>,
+     *    this is when the request arrived. For <code>EXTERNAL_OUTBOUND</code>, this is when the agent
+     *    started dialing the external participant. For <code>MONITOR</code>, this is when the supervisor
+     *    started listening to a contact.</p>
+     * @public
+     */
+    InitiationTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the customer endpoint disconnected from Amazon Connect.</p>
+     * @public
+     */
+    DisconnectTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when contact was last updated.</p>
+     * @public
+     */
+    LastUpdateTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the contact was last paused.</p>
+     * @public
+     */
+    LastPausedTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the contact was last resumed.</p>
+     * @public
+     */
+    LastResumedTimestamp?: Date | undefined;
+    /**
+     * <p>Total pause count for a contact.</p>
+     * @public
+     */
+    TotalPauseCount?: number | undefined;
+    /**
+     * <p>Total pause duration for a contact in seconds.</p>
+     * @public
+     */
+    TotalPauseDurationInSeconds?: number | undefined;
+    /**
+     * <p>The timestamp, in Unix epoch time format, at which to start running the inbound flow.
+     *   </p>
+     * @public
+     */
+    ScheduledTimestamp?: Date | undefined;
+    /**
+     * <p>The contactId that is <a href="https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html#relatedcontactid">related</a> to this
+     *    contact.</p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>Information about Amazon Connect Wisdom.</p>
+     * @public
+     */
+    WisdomInfo?: WisdomInfo | undefined;
+    /**
+     * <p>The customer or external third party participant endpoint.</p>
+     * @public
+     */
+    CustomerEndpoint?: EndpointInfo | undefined;
+    /**
+     * <p>The system endpoint. For <code>INBOUND</code>, this is the phone number or email address
+     *    that the customer dialed. For <code>OUTBOUND</code> and <code>EXTERNAL_OUTBOUND</code>, this is
+     *    the outbound caller ID number assigned to the outbound queue that is used to dial the customer.
+     *    For callback, this shows up as Softphone for calls handled by agents with softphone.</p>
+     * @public
+     */
+    SystemEndpoint?: EndpointInfo | undefined;
+    /**
+     * <p>An integer that represents the queue time adjust to be applied to the contact, in seconds
+     *    (longer / larger queue time are routed preferentially). Cannot be specified if the QueuePriority
+     *    is specified. Must be statically defined and a valid integer value.</p>
+     * @public
+     */
+    QueueTimeAdjustmentSeconds?: number | undefined;
+    /**
+     * <p>An integer that represents the queue priority to be applied to the contact (lower priorities
+     *    are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified.
+     *    Must be statically defined, must be larger than zero, and a valid integer value. Default Value is
+     *    5.</p>
+     * @public
+     */
+    QueuePriority?: number | undefined;
+    /**
+     * <p>Tags associated with the contact. This contains both Amazon Web Services generated and
+     *    user-defined tags.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+    /**
+     * <p>The timestamp when customer endpoint connected to Amazon Connect.</p>
+     * @public
+     */
+    ConnectedToSystemTimestamp?: Date | undefined;
+    /**
+     * <p>Latest routing criteria on the contact.</p>
+     * @public
+     */
+    RoutingCriteria?: RoutingCriteria | undefined;
+    /**
+     * <p>Information about the Customer on the contact.</p>
+     * @public
+     */
+    Customer?: Customer | undefined;
+    /**
+     * <p>Information associated with a campaign.</p>
+     * @public
+     */
+    Campaign?: Campaign | undefined;
+    /**
+     * <p>Indicates how an <a href="https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html">outbound campaign</a> call is
+     *    actually disposed if the contact is connected to Amazon Connect.</p>
+     * @public
+     */
+    AnsweringMachineDetectionStatus?: AnsweringMachineDetectionStatus | undefined;
+    /**
+     * <p>Information about customer’s voice activity.</p>
+     * @public
+     */
+    CustomerVoiceActivity?: CustomerVoiceActivity | undefined;
+    /**
+     * <p>Information about the quality of the participant's media connection.</p>
+     * @public
+     */
+    QualityMetrics?: QualityMetrics | undefined;
+    /**
+     * <p>Information about the call disconnect experience.</p>
+     * @public
+     */
+    DisconnectDetails?: DisconnectDetails | undefined;
+    /**
+     * <p>List of additional email addresses for an email contact.</p>
+     * @public
+     */
+    AdditionalEmailRecipients?: AdditionalEmailRecipients | undefined;
+    /**
+     * <p>A set of system defined key-value pairs stored on individual contact segments using an
+     *    attribute map. The attributes are standard Amazon Connect attributes and can be accessed in
+     *    flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used
+     *    to show channel subtype. For example, <code>connect:Guide</code> or
+     *    <code>connect:SMS</code>.</p>
+     * @public
+     */
+    SegmentAttributes?: Record<string, SegmentAttributeValue> | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeContactResponse {
+    /**
+     * <p>Information about the contact.</p>
+     * @public
+     */
+    Contact?: Contact | undefined;
+}
+/**
+ * @internal
+ */
+export declare const StartEmailContactRequestFilterSensitiveLog: (obj: StartEmailContactRequest) => any;
+/**
+ * @internal
+ */
+export declare const StartTaskContactRequestFilterSensitiveLog: (obj: StartTaskContactRequest) => any;
+/**
+ * @internal
+ */
+export declare const UpdateContactRequestFilterSensitiveLog: (obj: UpdateContactRequest) => any;
+/**
+ * @internal
+ */
+export declare const ContactFilterSensitiveLog: (obj: Contact) => any;
+/**
+ * @internal
+ */
+export declare const DescribeContactResponseFilterSensitiveLog: (obj: DescribeContactResponse) => any;