@aws-sdk/client-connect 3.696.0 → 3.701.0

package/dist-types/models/models_1.d.ts

@@ -1,6 +1,311 @@
 import { ExceptionOptionType as __ExceptionOptionType } from "@smithy/smithy-client";
 import { ConnectServiceException as __BaseException } from "./ConnectServiceException";
-import { ActionSummary, AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentsCriteria, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, Application, Channel, ContactFlowStatus, ContactFlowType, ContactState, CreatedByInfo, DirectoryType, Distribution, EventSourceName, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, ParticipantRole, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+import { AgentAvailabilityTimer, AgentConfig, AgentContactReference, AgentQualityMetrics, AgentsCriteria, AgentStatus, AgentStatusReference, AgentStatusSummary, AgentStatusType, AnalyticsDataAssociationResult, AudioQualityMetricsInfo, Channel, ContactFlowStatus, ContactFlowType, ContactInitiationMethod, ContactState, CreatedByInfo, DeviceInfo, DirectoryType, Distribution, EndpointType, FileStatusType, FileUseCaseType, FlowAssociationResourceType, FlowAssociationSummary, HoursOfOperationConfig, InstanceStorageConfig, InstanceStorageResourceType, IntegrationType, LexBot, LexV2Bot, ListFlowAssociationResourceType, MediaConcurrency, OutboundCallerConfig, OutboundEmailConfig, ParticipantCapabilities, ParticipantRole, PredefinedAttributeValues, QueueReference, QuickConnectConfig, QuickConnectType, ReferenceStatus, ReferenceType, RoutingProfileQueueReference, RuleAction, RulePublishStatus, RuleTriggerEventSource, SourceType, TaskTemplateConstraints, TaskTemplateDefaults, TaskTemplateField, TaskTemplateStatus, UserIdentityInfo, UserPhoneConfig, View, VocabularyLanguageCode, VocabularyState } from "./models_0";
+/**
+ * @public
+ */
+export interface DeleteVocabularyResponse {
+    /**
+     * <p>The Amazon Resource Name (ARN) of the custom vocabulary.</p>
+     * @public
+     */
+    VocabularyArn: string | undefined;
+    /**
+     * <p>The identifier of the custom vocabulary.</p>
+     * @public
+     */
+    VocabularyId: string | undefined;
+    /**
+     * <p>The current state of the custom vocabulary.</p>
+     * @public
+     */
+    State: VocabularyState | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeAgentStatusRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier for the agent status.</p>
+     * @public
+     */
+    AgentStatusId: string | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeAgentStatusResponse {
+    /**
+     * <p>The agent status.</p>
+     * @public
+     */
+    AgentStatus?: AgentStatus | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeAuthenticationProfileRequest {
+    /**
+     * <p>A unique identifier for the authentication profile. </p>
+     * @public
+     */
+    AuthenticationProfileId: string | undefined;
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+}
+/**
+ * <p>This API is in preview release for Amazon Connect and is subject to change. To
+ * request access to this API, contact Amazon Web Services Support.</p>
+ *          <p>Information about an authentication profile. An authentication profile is a resource that
+ *    stores the authentication settings for users in your contact center. You use authentication
+ *    profiles to set up IP address range restrictions and session timeouts. For more information, see
+ *     <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html">Set IP
+ *     address restrictions or session timeouts</a>. </p>
+ * @public
+ */
+export interface AuthenticationProfile {
+    /**
+     * <p>A unique identifier for the authentication profile. </p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the authentication profile.</p>
+     * @public
+     */
+    Arn?: string | undefined;
+    /**
+     * <p>The name for the authentication profile.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description for the authentication profile.</p>
+     * @public
+     */
+    Description?: string | undefined;
+    /**
+     * <p>A list of IP address range strings that are allowed to access the Amazon Connect
+     *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure IP
+     *     address based access control</a> in the <i>Amazon Connect Administrator
+     *     Guide</i>.</p>
+     * @public
+     */
+    AllowedIps?: string[] | undefined;
+    /**
+     * <p>A list of IP address range strings that are blocked from accessing the Amazon Connect
+     *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure IP
+     *     address based access control</a> in the <i>Amazon Connect Administrator
+     *     Guide</i>.</p>
+     * @public
+     */
+    BlockedIps?: string[] | undefined;
+    /**
+     * <p>Shows whether the authentication profile is the default authentication profile for the
+     *     Amazon Connect instance. The default authentication profile applies to all agents in an
+     *     Amazon Connect instance, unless overridden by another authentication profile.</p>
+     * @public
+     */
+    IsDefault?: boolean | undefined;
+    /**
+     * <p>The timestamp when the authentication profile was created.</p>
+     * @public
+     */
+    CreatedTime?: Date | undefined;
+    /**
+     * <p>The timestamp when the authentication profile was last modified.</p>
+     * @public
+     */
+    LastModifiedTime?: Date | undefined;
+    /**
+     * <p>The Amazon Web Services Region where the authentication profile was last modified.</p>
+     * @public
+     */
+    LastModifiedRegion?: string | undefined;
+    /**
+     * <p>The short lived session duration configuration for users logged in to Amazon Connect, in
+     *    minutes. This value determines the maximum possible time before an agent is authenticated. For
+     *    more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts">Configure the session duration</a> in the <i>Amazon Connect Administrator
+     *     Guide</i>.</p>
+     * @public
+     */
+    PeriodicSessionDuration?: number | undefined;
+    /**
+     * <p>The long lived session duration for users logged in to Amazon Connect, in minutes. After
+     *    this time period, users must log in again. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-session-timeouts">Configure the session duration</a> in the <i>Amazon Connect Administrator
+     *     Guide</i>.</p>
+     * @public
+     */
+    MaxSessionDuration?: number | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeAuthenticationProfileResponse {
+    /**
+     * <p>The authentication profile object being described.</p>
+     * @public
+     */
+    AuthenticationProfile?: AuthenticationProfile | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeContactRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact.</p>
+     * @public
+     */
+    ContactId: string | undefined;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const AnsweringMachineDetectionStatus: {
+    readonly AMD_ERROR: "AMD_ERROR";
+    readonly AMD_NOT_APPLICABLE: "AMD_NOT_APPLICABLE";
+    readonly AMD_UNANSWERED: "AMD_UNANSWERED";
+    readonly AMD_UNRESOLVED: "AMD_UNRESOLVED";
+    readonly ANSWERED: "ANSWERED";
+    readonly ERROR: "ERROR";
+    readonly FAX_MACHINE_DETECTED: "FAX_MACHINE_DETECTED";
+    readonly HUMAN_ANSWERED: "HUMAN_ANSWERED";
+    readonly SIT_TONE_BUSY: "SIT_TONE_BUSY";
+    readonly SIT_TONE_DETECTED: "SIT_TONE_DETECTED";
+    readonly SIT_TONE_INVALID_NUMBER: "SIT_TONE_INVALID_NUMBER";
+    readonly UNDETECTED: "UNDETECTED";
+    readonly VOICEMAIL_BEEP: "VOICEMAIL_BEEP";
+    readonly VOICEMAIL_NO_BEEP: "VOICEMAIL_NO_BEEP";
+};
+/**
+ * @public
+ */
+export type AnsweringMachineDetectionStatus = (typeof AnsweringMachineDetectionStatus)[keyof typeof AnsweringMachineDetectionStatus];
+/**
+ * <p>Information about the Customer on the contact.</p>
+ * @public
+ */
+export interface Customer {
+    /**
+     * <p>Information regarding Customer’s device.</p>
+     * @public
+     */
+    DeviceInfo?: DeviceInfo | undefined;
+    /**
+     * <p>The configuration for the allowed video and screen sharing capabilities for participants
+     *    present over the call. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/inapp-calling.html">Set up in-app, web, video calling, and screen
+     *     sharing capabilities</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
+     * @public
+     */
+    Capabilities?: ParticipantCapabilities | undefined;
+}
+/**
+ * <p>Information about the endpoint.</p>
+ * @public
+ */
+export interface EndpointInfo {
+    /**
+     * <p>Type of endpoint.</p>
+     * @public
+     */
+    Type?: EndpointType | undefined;
+    /**
+     * <p>Address of the endpoint.</p>
+     * @public
+     */
+    Address?: string | undefined;
+    /**
+     * <p>Display name of the endpoint.</p>
+     * @public
+     */
+    DisplayName?: string | undefined;
+}
+/**
+ * <p>Information about customer’s voice activity.</p>
+ * @public
+ */
+export interface CustomerVoiceActivity {
+    /**
+     * <p>Timestamp that measures the beginning of the customer greeting from an outbound voice
+     *    call.</p>
+     * @public
+     */
+    GreetingStartTimestamp?: Date | undefined;
+    /**
+     * <p>Timestamp that measures the end of the customer greeting from an outbound voice call.</p>
+     * @public
+     */
+    GreetingEndTimestamp?: Date | undefined;
+}
+/**
+ * <p>Information about the call disconnect experience.</p>
+ * @public
+ */
+export interface DisconnectDetails {
+    /**
+     * <p>Indicates the potential disconnection issues for a call. This field is not populated if the
+     *    service does not detect potential issues.</p>
+     * @public
+     */
+    PotentialDisconnectIssue?: string | undefined;
+}
+/**
+ * <p>Information about the quality of the Customer's media connection</p>
+ * @public
+ */
+export interface CustomerQualityMetrics {
+    /**
+     * <p>Information about the audio quality of the Customer</p>
+     * @public
+     */
+    Audio?: AudioQualityMetricsInfo | undefined;
+}
+/**
+ * <p>Information about the quality of the participant's media connection.</p>
+ * @public
+ */
+export interface QualityMetrics {
+    /**
+     * <p>Information about the quality of Agent media connection.</p>
+     * @public
+     */
+    Agent?: AgentQualityMetrics | undefined;
+    /**
+     * <p>Information about the quality of Customer media connection.</p>
+     * @public
+     */
+    Customer?: CustomerQualityMetrics | undefined;
+}
+/**
+ * <p>If this contact was queued, this contains information about the queue. </p>
+ * @public
+ */
+export interface QueueInfo {
+    /**
+     * <p>The unique identifier for the queue.</p>
+     * @public
+     */
+    Id?: string | undefined;
+    /**
+     * <p>The timestamp when the contact was added to the queue.</p>
+     * @public
+     */
+    EnqueueTimestamp?: Date | undefined;
+}
 /**
  * <p>An object to specify the expiration of a routing step.</p>
  * @public
@@ -73,18 +378,6 @@ export declare const RoutingCriteriaStepStatus: {
  * @public
  */
 export type RoutingCriteriaStepStatus = (typeof RoutingCriteriaStepStatus)[keyof typeof RoutingCriteriaStepStatus];
-/**
- * <p>A value for a segment attribute. This is structured as a map where the key is
- *     <code>valueString</code> and the value is a string.</p>
- * @public
- */
-export interface SegmentAttributeValue {
-    /**
-     * <p>The value of a segment attribute.</p>
-     * @public
-     */
-    ValueString?: string | undefined;
-}
 /**
  * <p>Information about Amazon Connect Wisdom.</p>
  * @public
@@ -389,7 +682,7 @@ export interface ContactFlow {
      */
     State?: ContactFlowState | undefined;
     /**
-     * <p>The status of the contact flow.</p>
+     * <p>The status of the flow.</p>
      * @public
      */
     Status?: ContactFlowStatus | undefined;
@@ -410,12 +703,6 @@ export interface ContactFlow {
      * @public
      */
     Tags?: Record<string, string> | undefined;
-    /**
-     * <p>Amazon Connect includes a set of default flows that have already been published. It uses
-     *    them to power your contact center.</p>
-     * @public
-     */
-    IsDefault?: boolean | undefined;
     /**
      * <p>Indicates the checksum value of the flow content.</p>
      * @public
@@ -432,12 +719,12 @@ export interface ContactFlow {
      */
     VersionDescription?: string | undefined;
     /**
-     * <p>The time at which the contact flow was last modified.</p>
+     * <p>The time at which the flow was last modified.</p>
      * @public
      */
     LastModifiedTime?: Date | undefined;
     /**
-     * <p>The region in which the contact flow was last modified</p>
+     * <p>The region in which the flow was last modified</p>
      * @public
      */
     LastModifiedRegion?: string | undefined;
@@ -551,75 +838,135 @@ export interface DescribeContactFlowModuleResponse {
 /**
  * @public
  */
-export interface DescribeEvaluationFormRequest {
+export interface DescribeEmailAddressRequest {
     /**
      * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
      * @public
      */
     InstanceId: string | undefined;
     /**
-     * <p>A unique identifier for the contact evaluation.</p>
-     * @public
-     */
-    EvaluationFormId: string | undefined;
-    /**
-     * <p>A version of the evaluation form.</p>
+     * <p>The identifier of the email address.</p>
      * @public
      */
-    EvaluationFormVersion?: number | undefined;
+    EmailAddressId: string | undefined;
 }
-/**
- * @public
- * @enum
- */
-export declare const EvaluationFormVersionStatus: {
-    readonly ACTIVE: "ACTIVE";
-    readonly DRAFT: "DRAFT";
-};
-/**
- * @public
- */
-export type EvaluationFormVersionStatus = (typeof EvaluationFormVersionStatus)[keyof typeof EvaluationFormVersionStatus];
 /**
  * @public
  */
-export interface DescribeHoursOfOperationRequest {
+export interface DescribeEmailAddressResponse {
     /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * <p>The identifier of the email address.</p>
      * @public
      */
-    InstanceId: string | undefined;
+    EmailAddressId?: string | undefined;
     /**
-     * <p>The identifier for the hours of operation.</p>
+     * <p>The Amazon Resource Name (ARN) of the email address.</p>
      * @public
      */
-    HoursOfOperationId: string | undefined;
-}
-/**
- * <p>Information about of the hours of operation.</p>
- * @public
- */
-export interface HoursOfOperation {
+    EmailAddressArn?: string | undefined;
     /**
-     * <p>The identifier for the hours of operation.</p>
+     * <p>The email address with the instance, in [^\s@]+@[^\s@]+\.[^\s@]+ format.</p>
      * @public
      */
-    HoursOfOperationId?: string | undefined;
+    EmailAddress?: string | undefined;
     /**
-     * <p>The Amazon Resource Name (ARN) for the hours of operation.</p>
+     * <p>The display name of email address</p>
      * @public
      */
-    HoursOfOperationArn?: string | undefined;
+    DisplayName?: string | undefined;
     /**
-     * <p>The name for the hours of operation.</p>
+     * <p>The description of the email address.</p>
      * @public
      */
-    Name?: string | undefined;
+    Description?: string | undefined;
     /**
-     * <p>The description for the hours of operation.</p>
+     * <p>The email address creation timestamp in ISO 8601 Datetime.</p>
      * @public
      */
-    Description?: string | undefined;
+    CreateTimestamp?: string | undefined;
+    /**
+     * <p>The email address last modification timestamp in ISO 8601 Datetime.</p>
+     * @public
+     */
+    ModifiedTimestamp?: string | undefined;
+    /**
+     * <p>The tags used to organize, track, or control access for this resource. For example, \{ "Tags": \{"key1":"value1", "key2":"value2"\} \}.</p>
+     * @public
+     */
+    Tags?: Record<string, string> | undefined;
+}
+/**
+ * @public
+ */
+export interface DescribeEvaluationFormRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>A unique identifier for the contact evaluation.</p>
+     * @public
+     */
+    EvaluationFormId: string | undefined;
+    /**
+     * <p>A version of the evaluation form.</p>
+     * @public
+     */
+    EvaluationFormVersion?: number | undefined;
+}
+/**
+ * @public
+ * @enum
+ */
+export declare const EvaluationFormVersionStatus: {
+    readonly ACTIVE: "ACTIVE";
+    readonly DRAFT: "DRAFT";
+};
+/**
+ * @public
+ */
+export type EvaluationFormVersionStatus = (typeof EvaluationFormVersionStatus)[keyof typeof EvaluationFormVersionStatus];
+/**
+ * @public
+ */
+export interface DescribeHoursOfOperationRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier for the hours of operation.</p>
+     * @public
+     */
+    HoursOfOperationId: string | undefined;
+}
+/**
+ * <p>Information about of the hours of operation.</p>
+ * @public
+ */
+export interface HoursOfOperation {
+    /**
+     * <p>The identifier for the hours of operation.</p>
+     * @public
+     */
+    HoursOfOperationId?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) for the hours of operation.</p>
+     * @public
+     */
+    HoursOfOperationArn?: string | undefined;
+    /**
+     * <p>The name for the hours of operation.</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The description for the hours of operation.</p>
+     * @public
+     */
+    Description?: string | undefined;
     /**
      * <p>The time zone for the hours of operation.</p>
      * @public
@@ -1549,6 +1896,11 @@ export interface Queue {
      * @public
      */
     OutboundCallerConfig?: OutboundCallerConfig | undefined;
+    /**
+     * <p>The outbound email address ID for a specified queue.</p>
+     * @public
+     */
+    OutboundEmailConfig?: OutboundEmailConfig | undefined;
     /**
      * <p>The identifier for the hours of operation.</p>
      * @public
@@ -2792,7 +3144,7 @@ export interface DismissUserContactResponse {
  */
 export interface GetAttachedFileRequest {
     /**
-     * <p>The unique identifier of the Connect instance.</p>
+     * <p>The unique identifier of the Amazon Connect instance.</p>
      * @public
      */
     InstanceId: string | undefined;
@@ -2808,8 +3160,8 @@ export interface GetAttachedFileRequest {
      */
     UrlExpiryInSeconds?: number | undefined;
     /**
-     * <p>The resource to which the attached file is (being) uploaded to. <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateCase.html">Cases</a> are the only
-     *    current supported resource.</p>
+     * <p>The resource to which the attached file is (being) uploaded to. The supported resources are
+     *     <a href="https://docs.aws.amazon.com/connect/latest/adminguide/cases.html">Cases</a> and <a href="https://docs.aws.amazon.com/connect/latest/adminguide/setup-email-channel.html">Email</a>.</p>
      *          <note>
      *             <p>This value must be a valid ARN.</p>
      *          </note>
@@ -5509,6 +5861,12 @@ export interface GetTaskTemplateResponse {
      * @public
      */
     ContactFlowId?: string | undefined;
+    /**
+     * <p>ContactFlowId for the flow that will be run if this template is used to create a
+     *    self-assigned task</p>
+     * @public
+     */
+    SelfAssignFlowId?: string | undefined;
     /**
      * <p>Constraints that are applicable to the fields listed.</p>
      * @public
@@ -5800,6 +6158,101 @@ export interface ListApprovedOriginsResponse {
      */
     NextToken?: string | undefined;
 }
+/**
+ * @public
+ */
+export interface ListAssociatedContactsRequest {
+    /**
+     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+     * @public
+     */
+    InstanceId: string | undefined;
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     * @public
+     */
+    ContactId: string | undefined;
+    /**
+     * <p>The maximum number of results to return per page.</p>
+     *          <p>The maximum number of results to return per page. The default MaxResult size is 25.</p>
+     *          <p>Valid Range: Minimum value of 1. Maximum value of 100.</p>
+     * @public
+     */
+    MaxResults?: number | undefined;
+    /**
+     * <p>The token for the next set of results. Use the value returned in the previous
+     * response in the next request to retrieve the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+}
+/**
+ * <p>Contact summary of a contact in contact tree associated with unique identifier.</p>
+ * @public
+ */
+export interface AssociatedContactSummary {
+    /**
+     * <p>The identifier of the contact in this instance of Amazon Connect. </p>
+     * @public
+     */
+    ContactId?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the contact</p>
+     * @public
+     */
+    ContactArn?: string | undefined;
+    /**
+     * <p>The date and time this contact was initiated, in UTC time.</p>
+     * @public
+     */
+    InitiationTimestamp?: Date | undefined;
+    /**
+     * <p>The timestamp when the customer endpoint disconnected from Amazon Connect.</p>
+     * @public
+     */
+    DisconnectTimestamp?: Date | undefined;
+    /**
+     * <p>If this contact is related to other contacts, this is the ID of the initial contact.</p>
+     * @public
+     */
+    InitialContactId?: string | undefined;
+    /**
+     * <p>If this contact is not the first contact, this is the ID of the previous contact.</p>
+     * @public
+     */
+    PreviousContactId?: string | undefined;
+    /**
+     * <p>The contactId that is related to this contact.</p>
+     * @public
+     */
+    RelatedContactId?: string | undefined;
+    /**
+     * <p>Indicates how the contact was initiated.</p>
+     * @public
+     */
+    InitiationMethod?: ContactInitiationMethod | undefined;
+    /**
+     * <p>How the contact reached your contact center.</p>
+     * @public
+     */
+    Channel?: Channel | undefined;
+}
+/**
+ * @public
+ */
+export interface ListAssociatedContactsResponse {
+    /**
+     * <p>List of the contact summary for all the contacts in contact tree associated with unique
+     *    identifier.</p>
+     * @public
+     */
+    ContactSummaryList?: AssociatedContactSummary[] | undefined;
+    /**
+     * <p>If there are additional results, this is the token for the next set of results.</p>
+     * @public
+     */
+    NextToken?: string | undefined;
+}
 /**
  * @public
  */
@@ -6167,7 +6620,7 @@ export interface ContactFlowSummary {
      */
     ContactFlowState?: ContactFlowState | undefined;
     /**
-     * <p>The status of the contact flow.</p>
+     * <p>The status of the flow.</p>
      * @public
      */
     ContactFlowStatus?: ContactFlowStatus | undefined;
@@ -6214,7 +6667,7 @@ export interface ListContactFlowVersionsRequest {
     MaxResults?: number | undefined;
 }
 /**
- * <p>A summary of a contact flow version's metadata.</p>
+ * <p>A summary of a flow version's metadata.</p>
  * @public
  */
 export interface ContactFlowVersionSummary {
@@ -6279,18 +6732,6 @@ export interface ListContactReferencesRequest {
      */
     NextToken?: string | undefined;
 }
-/**
- * @public
- * @enum
- */
-export declare const ReferenceStatus: {
-    readonly APPROVED: "APPROVED";
-    readonly REJECTED: "REJECTED";
-};
-/**
- * @public
- */
-export type ReferenceStatus = (typeof ReferenceStatus)[keyof typeof ReferenceStatus];
 /**
  * <p>Information about a reference when the <code>referenceType</code> is
  *    <code>ATTACHMENT</code>. Otherwise, null.</p>
@@ -6312,6 +6753,11 @@ export interface AttachmentReference {
      * @public
      */
     Status?: ReferenceStatus | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the attachment reference.</p>
+     * @public
+     */
+    Arn?: string | undefined;
 }
 /**
  * <p>Information about a reference when the <code>referenceType</code> is <code>DATE</code>.
@@ -6347,6 +6793,23 @@ export interface EmailReference {
      */
     Value?: string | undefined;
 }
+/**
+ * <p>Information about the reference when the referenceType is <code>EMAIL_MESSAGE</code>.
+ *    Otherwise, null.</p>
+ * @public
+ */
+export interface EmailMessageReference {
+    /**
+     * <p>The name of the email message reference</p>
+     * @public
+     */
+    Name?: string | undefined;
+    /**
+     * <p>The Amazon Resource Name (ARN) of the email message reference</p>
+     * @public
+     */
+    Arn?: string | undefined;
+}
 /**
  * <p>Information about a reference when the <code>referenceType</code> is <code>NUMBER</code>.
  *    Otherwise, null.</p>
@@ -6402,7 +6865,7 @@ export interface UrlReference {
  *    one non null field between the URL and attachment based on the reference type.</p>
  * @public
  */
-export type ReferenceSummary = ReferenceSummary.AttachmentMember | ReferenceSummary.DateMember | ReferenceSummary.EmailMember | ReferenceSummary.NumberMember | ReferenceSummary.StringMember | ReferenceSummary.UrlMember | ReferenceSummary.$UnknownMember;
+export type ReferenceSummary = ReferenceSummary.AttachmentMember | ReferenceSummary.DateMember | ReferenceSummary.EmailMember | ReferenceSummary.EmailMessageMember | ReferenceSummary.NumberMember | ReferenceSummary.StringMember | ReferenceSummary.UrlMember | ReferenceSummary.$UnknownMember;
 /**
  * @public
  */
@@ -6415,6 +6878,7 @@ export declare namespace ReferenceSummary {
     interface UrlMember {
         Url: UrlReference;
         Attachment?: never;
+        EmailMessage?: never;
         String?: never;
         Number?: never;
         Date?: never;
@@ -6429,6 +6893,22 @@ export declare namespace ReferenceSummary {
     interface AttachmentMember {
         Url?: never;
         Attachment: AttachmentReference;
+        EmailMessage?: never;
+        String?: never;
+        Number?: never;
+        Date?: never;
+        Email?: never;
+        $unknown?: never;
+    }
+    /**
+     * <p>Information about the reference when the referenceType is <code>EMAIL_MESSAGE</code>.
+     *    Otherwise, null.</p>
+     * @public
+     */
+    interface EmailMessageMember {
+        Url?: never;
+        Attachment?: never;
+        EmailMessage: EmailMessageReference;
         String?: never;
         Number?: never;
         Date?: never;
@@ -6443,6 +6923,7 @@ export declare namespace ReferenceSummary {
     interface StringMember {
         Url?: never;
         Attachment?: never;
+        EmailMessage?: never;
         String: StringReference;
         Number?: never;
         Date?: never;
@@ -6457,6 +6938,7 @@ export declare namespace ReferenceSummary {
     interface NumberMember {
         Url?: never;
         Attachment?: never;
+        EmailMessage?: never;
         String?: never;
         Number: NumberReference;
         Date?: never;
@@ -6471,6 +6953,7 @@ export declare namespace ReferenceSummary {
     interface DateMember {
         Url?: never;
         Attachment?: never;
+        EmailMessage?: never;
         String?: never;
         Number?: never;
         Date: DateReference;
@@ -6485,6 +6968,7 @@ export declare namespace ReferenceSummary {
     interface EmailMember {
         Url?: never;
         Attachment?: never;
+        EmailMessage?: never;
         String?: never;
         Number?: never;
         Date?: never;
@@ -6497,6 +6981,7 @@ export declare namespace ReferenceSummary {
     interface $UnknownMember {
         Url?: never;
         Attachment?: never;
+        EmailMessage?: never;
         String?: never;
         Number?: never;
         Date?: never;
@@ -6506,6 +6991,7 @@ export declare namespace ReferenceSummary {
     interface Visitor<T> {
         Url: (value: UrlReference) => T;
         Attachment: (value: AttachmentReference) => T;
+        EmailMessage: (value: EmailMessageReference) => T;
         String: (value: StringReference) => T;
         Number: (value: NumberReference) => T;
         Date: (value: DateReference) => T;
@@ -8271,552 +8757,9 @@ export interface RealTimeContactAnalysisSegmentTranscript {
     Sentiment?: RealTimeContactAnalysisSentimentLabel | undefined;
 }
 /**
- * <p>An analyzed segment for a real-time analysis session.</p>
- * @public
- */
-export type RealtimeContactAnalysisSegment = RealtimeContactAnalysisSegment.AttachmentsMember | RealtimeContactAnalysisSegment.CategoriesMember | RealtimeContactAnalysisSegment.EventMember | RealtimeContactAnalysisSegment.IssuesMember | RealtimeContactAnalysisSegment.PostContactSummaryMember | RealtimeContactAnalysisSegment.TranscriptMember | RealtimeContactAnalysisSegment.$UnknownMember;
-/**
- * @public
- */
-export declare namespace RealtimeContactAnalysisSegment {
-    /**
-     * <p>The analyzed transcript segment.</p>
-     * @public
-     */
-    interface TranscriptMember {
-        Transcript: RealTimeContactAnalysisSegmentTranscript;
-        Categories?: never;
-        Issues?: never;
-        Event?: never;
-        Attachments?: never;
-        PostContactSummary?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>The matched category rules.</p>
-     * @public
-     */
-    interface CategoriesMember {
-        Transcript?: never;
-        Categories: RealTimeContactAnalysisSegmentCategories;
-        Issues?: never;
-        Event?: never;
-        Attachments?: never;
-        PostContactSummary?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>Segment type containing a list of detected issues.</p>
-     * @public
-     */
-    interface IssuesMember {
-        Transcript?: never;
-        Categories?: never;
-        Issues: RealTimeContactAnalysisSegmentIssues;
-        Event?: never;
-        Attachments?: never;
-        PostContactSummary?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>Segment type describing a contact event.</p>
-     * @public
-     */
-    interface EventMember {
-        Transcript?: never;
-        Categories?: never;
-        Issues?: never;
-        Event: RealTimeContactAnalysisSegmentEvent;
-        Attachments?: never;
-        PostContactSummary?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>The analyzed attachments.</p>
-     * @public
-     */
-    interface AttachmentsMember {
-        Transcript?: never;
-        Categories?: never;
-        Issues?: never;
-        Event?: never;
-        Attachments: RealTimeContactAnalysisSegmentAttachments;
-        PostContactSummary?: never;
-        $unknown?: never;
-    }
-    /**
-     * <p>Information about the post-contact summary.</p>
-     * @public
-     */
-    interface PostContactSummaryMember {
-        Transcript?: never;
-        Categories?: never;
-        Issues?: never;
-        Event?: never;
-        Attachments?: never;
-        PostContactSummary: RealTimeContactAnalysisSegmentPostContactSummary;
-        $unknown?: never;
-    }
-    /**
-     * @public
-     */
-    interface $UnknownMember {
-        Transcript?: never;
-        Categories?: never;
-        Issues?: never;
-        Event?: never;
-        Attachments?: never;
-        PostContactSummary?: never;
-        $unknown: [string, any];
-    }
-    interface Visitor<T> {
-        Transcript: (value: RealTimeContactAnalysisSegmentTranscript) => T;
-        Categories: (value: RealTimeContactAnalysisSegmentCategories) => T;
-        Issues: (value: RealTimeContactAnalysisSegmentIssues) => T;
-        Event: (value: RealTimeContactAnalysisSegmentEvent) => T;
-        Attachments: (value: RealTimeContactAnalysisSegmentAttachments) => T;
-        PostContactSummary: (value: RealTimeContactAnalysisSegmentPostContactSummary) => T;
-        _: (name: string, value: any) => T;
-    }
-    const visit: <T>(value: RealtimeContactAnalysisSegment, visitor: Visitor<T>) => T;
-}
-/**
- * @public
- * @enum
- */
-export declare const RealTimeContactAnalysisStatus: {
-    readonly COMPLETED: "COMPLETED";
-    readonly FAILED: "FAILED";
-    readonly IN_PROGRESS: "IN_PROGRESS";
-};
-/**
- * @public
+ * @internal
  */
-export type RealTimeContactAnalysisStatus = (typeof RealTimeContactAnalysisStatus)[keyof typeof RealTimeContactAnalysisStatus];
-/**
- * @public
- */
-export interface ListRealtimeContactAnalysisSegmentsV2Response {
-    /**
-     * <p>The channel of the contact. <code>Voice</code> will not be returned. </p>
-     * @public
-     */
-    Channel: RealTimeContactAnalysisSupportedChannel | undefined;
-    /**
-     * <p>Status of real-time contact analysis.</p>
-     * @public
-     */
-    Status: RealTimeContactAnalysisStatus | undefined;
-    /**
-     * <p>An analyzed transcript or category.</p>
-     * @public
-     */
-    Segments: RealtimeContactAnalysisSegment[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * <p>Thrown for analyzed content when requested OutputType was not enabled for a given contact.
- *    For example, if an OutputType.Raw was requested for a contact that had `RedactedOnly` Redaction
- *    policy set in Contact flow.</p>
- * @public
- */
-export declare class OutputTypeNotFoundException extends __BaseException {
-    readonly name: "OutputTypeNotFoundException";
-    readonly $fault: "client";
-    Message?: string | undefined;
-    /**
-     * @internal
-     */
-    constructor(opts: __ExceptionOptionType<OutputTypeNotFoundException, __BaseException>);
-}
-/**
- * @public
- */
-export interface ListRoutingProfileQueuesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The identifier of the routing profile.</p>
-     * @public
-     */
-    RoutingProfileId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * <p>Contains summary information about a routing profile queue.</p>
- * @public
- */
-export interface RoutingProfileQueueConfigSummary {
-    /**
-     * <p>The identifier for the queue.</p>
-     * @public
-     */
-    QueueId: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the queue.</p>
-     * @public
-     */
-    QueueArn: string | undefined;
-    /**
-     * <p>The name of the queue.</p>
-     * @public
-     */
-    QueueName: string | undefined;
-    /**
-     * <p>The order in which contacts are to be handled for the queue. For more information, see
-     *     <a href="https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html">Queues: priority and
-     *     delay</a>.</p>
-     * @public
-     */
-    Priority: number | undefined;
-    /**
-     * <p>The delay, in seconds, that a contact should be in the queue before they are routed to an
-     *    available agent. For more information, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html">Queues: priority and
-     *     delay</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
-     * @public
-     */
-    Delay: number | undefined;
-    /**
-     * <p>The channels this queue supports.</p>
-     * @public
-     */
-    Channel: Channel | undefined;
-}
-/**
- * @public
- */
-export interface ListRoutingProfileQueuesResponse {
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>Information about the routing profiles.</p>
-     * @public
-     */
-    RoutingProfileQueueConfigSummaryList?: RoutingProfileQueueConfigSummary[] | undefined;
-    /**
-     * <p>The timestamp when this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedTime?: Date | undefined;
-    /**
-     * <p>The Amazon Web Services Region where this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedRegion?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListRoutingProfilesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page. The default MaxResult size is 100.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * <p>Contains summary information about a routing profile.</p>
- * @public
- */
-export interface RoutingProfileSummary {
-    /**
-     * <p>The identifier of the routing profile.</p>
-     * @public
-     */
-    Id?: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the routing profile.</p>
-     * @public
-     */
-    Arn?: string | undefined;
-    /**
-     * <p>The name of the routing profile.</p>
-     * @public
-     */
-    Name?: string | undefined;
-    /**
-     * <p>The timestamp when this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedTime?: Date | undefined;
-    /**
-     * <p>The Amazon Web Services Region where this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedRegion?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListRoutingProfilesResponse {
-    /**
-     * <p>Information about the routing profiles.</p>
-     * @public
-     */
-    RoutingProfileSummaryList?: RoutingProfileSummary[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListRulesRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The publish status of the rule.</p>
-     * @public
-     */
-    PublishStatus?: RulePublishStatus | undefined;
-    /**
-     * <p>The name of the event source.</p>
-     * @public
-     */
-    EventSourceName?: EventSourceName | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * <p>A list of <code>ActionTypes</code> associated with a rule. </p>
- * @public
- */
-export interface RuleSummary {
-    /**
-     * <p>The name of the rule.</p>
-     * @public
-     */
-    Name: string | undefined;
-    /**
-     * <p>A unique identifier for the rule.</p>
-     * @public
-     */
-    RuleId: string | undefined;
-    /**
-     * <p>The Amazon Resource Name (ARN) of the rule.</p>
-     * @public
-     */
-    RuleArn: string | undefined;
-    /**
-     * <p>The name of the event source.</p>
-     * @public
-     */
-    EventSourceName: EventSourceName | undefined;
-    /**
-     * <p>The publish status of the rule.</p>
-     * @public
-     */
-    PublishStatus: RulePublishStatus | undefined;
-    /**
-     * <p>A list of ActionTypes associated with a rule. </p>
-     * @public
-     */
-    ActionSummaries: ActionSummary[] | undefined;
-    /**
-     * <p>The timestamp for when the rule was created. </p>
-     * @public
-     */
-    CreatedTime: Date | undefined;
-    /**
-     * <p>The timestamp for when the rule was last updated.</p>
-     * @public
-     */
-    LastUpdatedTime: Date | undefined;
-}
-/**
- * @public
- */
-export interface ListRulesResponse {
-    /**
-     * <p>Summary information about a rule.</p>
-     * @public
-     */
-    RuleSummaryList: RuleSummary[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListSecurityKeysRequest {
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * <p>Configuration information of the security key.</p>
- * @public
- */
-export interface SecurityKey {
-    /**
-     * <p>The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.</p>
-     * @public
-     */
-    AssociationId?: string | undefined;
-    /**
-     * <p>The key of the security key.</p>
-     * @public
-     */
-    Key?: string | undefined;
-    /**
-     * <p>When the security key was created.</p>
-     * @public
-     */
-    CreationTime?: Date | undefined;
-}
-/**
- * @public
- */
-export interface ListSecurityKeysResponse {
-    /**
-     * <p>The security keys.</p>
-     * @public
-     */
-    SecurityKeys?: SecurityKey[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListSecurityProfileApplicationsRequest {
-    /**
-     * <p>The identifier for the security profle.</p>
-     * @public
-     */
-    SecurityProfileId: string | undefined;
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
-/**
- * @public
- */
-export interface ListSecurityProfileApplicationsResponse {
-    /**
-     * <p>A list of the third-party application's metadata.</p>
-     * @public
-     */
-    Applications?: Application[] | undefined;
-    /**
-     * <p>If there are additional results, this is the token for the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The timestamp when this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedTime?: Date | undefined;
-    /**
-     * <p>The Amazon Web Services Region where this resource was last modified.</p>
-     * @public
-     */
-    LastModifiedRegion?: string | undefined;
-}
-/**
- * @public
- */
-export interface ListSecurityProfilePermissionsRequest {
-    /**
-     * <p>The identifier for the security profle.</p>
-     * @public
-     */
-    SecurityProfileId: string | undefined;
-    /**
-     * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-     * @public
-     */
-    InstanceId: string | undefined;
-    /**
-     * <p>The token for the next set of results. Use the value returned in the previous
-     * response in the next request to retrieve the next set of results.</p>
-     * @public
-     */
-    NextToken?: string | undefined;
-    /**
-     * <p>The maximum number of results to return per page.</p>
-     * @public
-     */
-    MaxResults?: number | undefined;
-}
+export declare const DescribeEmailAddressResponseFilterSensitiveLog: (obj: DescribeEmailAddressResponse) => any;
 /**
  * @internal
  */