@alicloud/ccc20200701 2.38.1 → 2.38.3

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (1530) hide show
  1. package/dist/client.d.ts +588 -382
  2. package/dist/client.js +588 -382
  3. package/dist/client.js.map +1 -1
  4. package/dist/models/AbortCampaignRequest.d.ts +4 -0
  5. package/dist/models/AbortCampaignRequest.js.map +1 -1
  6. package/dist/models/AbortCampaignResponseBody.d.ts +16 -0
  7. package/dist/models/AbortCampaignResponseBody.js.map +1 -1
  8. package/dist/models/AcceptChatRequest.d.ts +4 -0
  9. package/dist/models/AcceptChatRequest.js.map +1 -1
  10. package/dist/models/AcceptChatResponseBody.d.ts +16 -0
  11. package/dist/models/AcceptChatResponseBody.js.map +1 -1
  12. package/dist/models/AddBlacklistCallTaggingRequest.d.ts +7 -0
  13. package/dist/models/AddBlacklistCallTaggingRequest.js.map +1 -1
  14. package/dist/models/AddBlacklistCallTaggingResponseBody.d.ts +14 -1
  15. package/dist/models/AddBlacklistCallTaggingResponseBody.js.map +1 -1
  16. package/dist/models/AddCasesRequest.d.ts +35 -0
  17. package/dist/models/AddCasesRequest.js.map +1 -1
  18. package/dist/models/AddCasesResponseBody.d.ts +16 -0
  19. package/dist/models/AddCasesResponseBody.js.map +1 -1
  20. package/dist/models/AddCasesShrinkRequest.d.ts +8 -0
  21. package/dist/models/AddCasesShrinkRequest.js.map +1 -1
  22. package/dist/models/AddFeedbackRequest.d.ts +28 -0
  23. package/dist/models/AddFeedbackRequest.js.map +1 -1
  24. package/dist/models/AddFeedbackResponseBody.d.ts +16 -0
  25. package/dist/models/AddFeedbackResponseBody.js.map +1 -1
  26. package/dist/models/AddNumbersToSkillGroupRequest.d.ts +14 -0
  27. package/dist/models/AddNumbersToSkillGroupRequest.js.map +1 -1
  28. package/dist/models/AddNumbersToSkillGroupResponseBody.d.ts +16 -0
  29. package/dist/models/AddNumbersToSkillGroupResponseBody.js.map +1 -1
  30. package/dist/models/AddPersonalNumbersToUserRequest.d.ts +6 -0
  31. package/dist/models/AddPersonalNumbersToUserRequest.js.map +1 -1
  32. package/dist/models/AddPersonalNumbersToUserResponseBody.d.ts +20 -0
  33. package/dist/models/AddPersonalNumbersToUserResponseBody.js.map +1 -1
  34. package/dist/models/AddPhoneNumberToSkillGroupsRequest.d.ts +6 -0
  35. package/dist/models/AddPhoneNumberToSkillGroupsRequest.js.map +1 -1
  36. package/dist/models/AddPhoneNumberToSkillGroupsResponseBody.d.ts +16 -0
  37. package/dist/models/AddPhoneNumberToSkillGroupsResponseBody.js.map +1 -1
  38. package/dist/models/AddPhoneNumbersRequest.d.ts +13 -0
  39. package/dist/models/AddPhoneNumbersRequest.js.map +1 -1
  40. package/dist/models/AddPhoneNumbersResponseBody.d.ts +20 -0
  41. package/dist/models/AddPhoneNumbersResponseBody.js.map +1 -1
  42. package/dist/models/AddSchemaPropertyRequest.d.ts +66 -0
  43. package/dist/models/AddSchemaPropertyRequest.js.map +1 -1
  44. package/dist/models/AddSchemaPropertyResponseBody.d.ts +20 -0
  45. package/dist/models/AddSchemaPropertyResponseBody.js.map +1 -1
  46. package/dist/models/AddSchemaPropertyShrinkRequest.d.ts +9 -0
  47. package/dist/models/AddSchemaPropertyShrinkRequest.js.map +1 -1
  48. package/dist/models/AddSkillGroupsToUserRequest.d.ts +6 -0
  49. package/dist/models/AddSkillGroupsToUserRequest.js.map +1 -1
  50. package/dist/models/AddSkillGroupsToUserResponseBody.d.ts +16 -0
  51. package/dist/models/AddSkillGroupsToUserResponseBody.js.map +1 -1
  52. package/dist/models/AddTicketTaskRequest.d.ts +20 -0
  53. package/dist/models/AddTicketTaskRequest.js.map +1 -1
  54. package/dist/models/AddTicketTaskResponseBody.d.ts +27 -0
  55. package/dist/models/AddTicketTaskResponseBody.js.map +1 -1
  56. package/dist/models/AddUsersToSkillGroupRequest.d.ts +6 -0
  57. package/dist/models/AddUsersToSkillGroupRequest.js.map +1 -1
  58. package/dist/models/AddUsersToSkillGroupResponseBody.d.ts +16 -0
  59. package/dist/models/AddUsersToSkillGroupResponseBody.js.map +1 -1
  60. package/dist/models/AnalyzeConversationRequest.d.ts +36 -0
  61. package/dist/models/AnalyzeConversationRequest.js.map +1 -1
  62. package/dist/models/AnalyzeConversationResponseBody.d.ts +26 -0
  63. package/dist/models/AnalyzeConversationResponseBody.js.map +1 -1
  64. package/dist/models/AnswerCallRequest.d.ts +10 -0
  65. package/dist/models/AnswerCallRequest.js.map +1 -1
  66. package/dist/models/AnswerCallResponseBody.d.ts +138 -0
  67. package/dist/models/AnswerCallResponseBody.js.map +1 -1
  68. package/dist/models/AppendCasesRequest.d.ts +33 -0
  69. package/dist/models/AppendCasesRequest.js.map +1 -1
  70. package/dist/models/AppendCasesResponseBody.d.ts +16 -0
  71. package/dist/models/AppendCasesResponseBody.js.map +1 -1
  72. package/dist/models/AppendCasesShrinkRequest.d.ts +8 -0
  73. package/dist/models/AppendCasesShrinkRequest.js.map +1 -1
  74. package/dist/models/AssignUsersRequest.d.ts +11 -0
  75. package/dist/models/AssignUsersRequest.js.map +1 -1
  76. package/dist/models/AssignUsersResponseBody.d.ts +22 -0
  77. package/dist/models/AssignUsersResponseBody.js.map +1 -1
  78. package/dist/models/BargeInCallRequest.d.ts +15 -0
  79. package/dist/models/BargeInCallRequest.js.map +1 -1
  80. package/dist/models/BargeInCallResponseBody.d.ts +127 -0
  81. package/dist/models/BargeInCallResponseBody.js.map +1 -1
  82. package/dist/models/BlindTransferRequest.d.ts +92 -0
  83. package/dist/models/BlindTransferRequest.js.map +1 -1
  84. package/dist/models/BlindTransferResponseBody.d.ts +124 -0
  85. package/dist/models/BlindTransferResponseBody.js.map +1 -1
  86. package/dist/models/CancelAttendedTransferRequest.d.ts +10 -0
  87. package/dist/models/CancelAttendedTransferRequest.js.map +1 -1
  88. package/dist/models/CancelAttendedTransferResponseBody.d.ts +127 -0
  89. package/dist/models/CancelAttendedTransferResponseBody.js.map +1 -1
  90. package/dist/models/ChangeVisibilityRequest.d.ts +8 -0
  91. package/dist/models/ChangeVisibilityRequest.js.map +1 -1
  92. package/dist/models/ChangeVisibilityResponseBody.d.ts +55 -0
  93. package/dist/models/ChangeVisibilityResponseBody.js.map +1 -1
  94. package/dist/models/ChangeWorkModeRequest.d.ts +16 -0
  95. package/dist/models/ChangeWorkModeRequest.js.map +1 -1
  96. package/dist/models/ChangeWorkModeResponseBody.d.ts +59 -0
  97. package/dist/models/ChangeWorkModeResponseBody.js.map +1 -1
  98. package/dist/models/ClaimCallRequest.d.ts +16 -0
  99. package/dist/models/ClaimCallRequest.js.map +1 -1
  100. package/dist/models/ClaimCallResponseBody.d.ts +116 -0
  101. package/dist/models/ClaimCallResponseBody.js.map +1 -1
  102. package/dist/models/ClaimChatRequest.d.ts +6 -0
  103. package/dist/models/ClaimChatRequest.js.map +1 -1
  104. package/dist/models/ClaimChatResponseBody.d.ts +132 -0
  105. package/dist/models/ClaimChatResponseBody.js.map +1 -1
  106. package/dist/models/CoachCallRequest.d.ts +15 -0
  107. package/dist/models/CoachCallRequest.js.map +1 -1
  108. package/dist/models/CoachCallResponseBody.d.ts +130 -0
  109. package/dist/models/CoachCallResponseBody.js.map +1 -1
  110. package/dist/models/CommitContactFlowRequest.d.ts +13 -0
  111. package/dist/models/CommitContactFlowRequest.js.map +1 -1
  112. package/dist/models/CommitContactFlowResponseBody.d.ts +16 -0
  113. package/dist/models/CommitContactFlowResponseBody.js.map +1 -1
  114. package/dist/models/CompleteAttendedTransferRequest.d.ts +10 -0
  115. package/dist/models/CompleteAttendedTransferRequest.js.map +1 -1
  116. package/dist/models/CompleteAttendedTransferResponseBody.d.ts +130 -0
  117. package/dist/models/CompleteAttendedTransferResponseBody.js.map +1 -1
  118. package/dist/models/CreateAudioFileRequest.d.ts +18 -0
  119. package/dist/models/CreateAudioFileRequest.js.map +1 -1
  120. package/dist/models/CreateAudioFileResponseBody.d.ts +19 -0
  121. package/dist/models/CreateAudioFileResponseBody.js.map +1 -1
  122. package/dist/models/CreateCallSummaryRequest.d.ts +15 -0
  123. package/dist/models/CreateCallSummaryRequest.js.map +1 -1
  124. package/dist/models/CreateCallSummaryResponseBody.d.ts +23 -0
  125. package/dist/models/CreateCallSummaryResponseBody.js.map +1 -1
  126. package/dist/models/CreateCallTagsRequest.d.ts +4 -0
  127. package/dist/models/CreateCallTagsRequest.js.map +1 -1
  128. package/dist/models/CreateCallTagsResponseBody.d.ts +26 -0
  129. package/dist/models/CreateCallTagsResponseBody.js.map +1 -1
  130. package/dist/models/CreateCampaignRequest.d.ts +73 -0
  131. package/dist/models/CreateCampaignRequest.js.map +1 -1
  132. package/dist/models/CreateCampaignResponseBody.d.ts +19 -0
  133. package/dist/models/CreateCampaignResponseBody.js.map +1 -1
  134. package/dist/models/CreateCampaignShrinkRequest.d.ts +60 -0
  135. package/dist/models/CreateCampaignShrinkRequest.js.map +1 -1
  136. package/dist/models/CreateChatMediaUrlRequest.d.ts +6 -1
  137. package/dist/models/CreateChatMediaUrlRequest.js.map +1 -1
  138. package/dist/models/CreateChatMediaUrlResponseBody.d.ts +30 -0
  139. package/dist/models/CreateChatMediaUrlResponseBody.js.map +1 -1
  140. package/dist/models/CreateContactFlowRequest.d.ts +19 -0
  141. package/dist/models/CreateContactFlowRequest.js.map +1 -1
  142. package/dist/models/CreateContactFlowResponseBody.d.ts +19 -0
  143. package/dist/models/CreateContactFlowResponseBody.js.map +1 -1
  144. package/dist/models/CreateCustomCallTaggingRequest.d.ts +7 -0
  145. package/dist/models/CreateCustomCallTaggingRequest.js.map +1 -1
  146. package/dist/models/CreateCustomCallTaggingResponseBody.d.ts +26 -0
  147. package/dist/models/CreateCustomCallTaggingResponseBody.js.map +1 -1
  148. package/dist/models/CreateInstanceRequest.d.ts +19 -0
  149. package/dist/models/CreateInstanceRequest.js.map +1 -1
  150. package/dist/models/CreateInstanceResponseBody.d.ts +19 -0
  151. package/dist/models/CreateInstanceResponseBody.js.map +1 -1
  152. package/dist/models/CreateSchemaRequest.d.ts +70 -1
  153. package/dist/models/CreateSchemaRequest.js.map +1 -1
  154. package/dist/models/CreateSchemaResponseBody.d.ts +23 -0
  155. package/dist/models/CreateSchemaResponseBody.js.map +1 -1
  156. package/dist/models/CreateSchemaShrinkRequest.d.ts +13 -1
  157. package/dist/models/CreateSchemaShrinkRequest.js.map +1 -1
  158. package/dist/models/CreateSkillGroupRequest.d.ts +23 -0
  159. package/dist/models/CreateSkillGroupRequest.js.map +1 -1
  160. package/dist/models/CreateSkillGroupResponseBody.d.ts +43 -0
  161. package/dist/models/CreateSkillGroupResponseBody.js.map +1 -1
  162. package/dist/models/CreateTicketRequest.d.ts +28 -0
  163. package/dist/models/CreateTicketRequest.js.map +1 -1
  164. package/dist/models/CreateTicketResponseBody.d.ts +19 -0
  165. package/dist/models/CreateTicketResponseBody.js.map +1 -1
  166. package/dist/models/CreateUserRequest.d.ts +49 -0
  167. package/dist/models/CreateUserRequest.js.map +1 -1
  168. package/dist/models/CreateUserResponseBody.d.ts +63 -0
  169. package/dist/models/CreateUserResponseBody.js.map +1 -1
  170. package/dist/models/DataPropertiesValue.d.ts +71 -0
  171. package/dist/models/DataPropertiesValue.js.map +1 -1
  172. package/dist/models/DataSchemaPropertiesValue.d.ts +67 -0
  173. package/dist/models/DataSchemaPropertiesValue.js.map +1 -1
  174. package/dist/models/DeleteAudioFileRequest.d.ts +4 -0
  175. package/dist/models/DeleteAudioFileRequest.js.map +1 -1
  176. package/dist/models/DeleteAudioFileResponseBody.d.ts +23 -0
  177. package/dist/models/DeleteAudioFileResponseBody.js.map +1 -1
  178. package/dist/models/DeleteCallTagRequest.d.ts +4 -0
  179. package/dist/models/DeleteCallTagRequest.js.map +1 -1
  180. package/dist/models/DeleteCallTagResponseBody.d.ts +16 -0
  181. package/dist/models/DeleteCallTagResponseBody.js.map +1 -1
  182. package/dist/models/DeleteContactFlowRequest.d.ts +4 -0
  183. package/dist/models/DeleteContactFlowRequest.js.map +1 -1
  184. package/dist/models/DeleteContactFlowResponseBody.d.ts +16 -0
  185. package/dist/models/DeleteContactFlowResponseBody.js.map +1 -1
  186. package/dist/models/DeleteCustomCallTaggingRequest.d.ts +4 -0
  187. package/dist/models/DeleteCustomCallTaggingRequest.js.map +1 -1
  188. package/dist/models/DeleteCustomCallTaggingResponseBody.d.ts +16 -0
  189. package/dist/models/DeleteCustomCallTaggingResponseBody.js.map +1 -1
  190. package/dist/models/DeleteDocumentRequest.d.ts +8 -1
  191. package/dist/models/DeleteDocumentRequest.js.map +1 -1
  192. package/dist/models/DeleteDocumentResponseBody.d.ts +20 -0
  193. package/dist/models/DeleteDocumentResponseBody.js.map +1 -1
  194. package/dist/models/DeleteDocumentsRequest.d.ts +10 -1
  195. package/dist/models/DeleteDocumentsRequest.js.map +1 -1
  196. package/dist/models/DeleteDocumentsResponseBody.d.ts +20 -0
  197. package/dist/models/DeleteDocumentsResponseBody.js.map +1 -1
  198. package/dist/models/DeleteDocumentsShrinkRequest.d.ts +10 -1
  199. package/dist/models/DeleteDocumentsShrinkRequest.js.map +1 -1
  200. package/dist/models/DeleteInstanceRequest.d.ts +2 -0
  201. package/dist/models/DeleteInstanceRequest.js.map +1 -1
  202. package/dist/models/DeleteInstanceResponseBody.d.ts +23 -0
  203. package/dist/models/DeleteInstanceResponseBody.js.map +1 -1
  204. package/dist/models/DeleteSchemaPropertyRequest.d.ts +8 -1
  205. package/dist/models/DeleteSchemaPropertyRequest.js.map +1 -1
  206. package/dist/models/DeleteSchemaPropertyResponseBody.d.ts +16 -0
  207. package/dist/models/DeleteSchemaPropertyResponseBody.js.map +1 -1
  208. package/dist/models/DeleteSchemaRequest.d.ts +6 -1
  209. package/dist/models/DeleteSchemaRequest.js.map +1 -1
  210. package/dist/models/DeleteSchemaResponseBody.d.ts +20 -0
  211. package/dist/models/DeleteSchemaResponseBody.js.map +1 -1
  212. package/dist/models/DeleteSkillGroupRequest.d.ts +7 -0
  213. package/dist/models/DeleteSkillGroupRequest.js.map +1 -1
  214. package/dist/models/DeleteSkillGroupResponseBody.d.ts +16 -0
  215. package/dist/models/DeleteSkillGroupResponseBody.js.map +1 -1
  216. package/dist/models/DeleteTicketRequest.d.ts +5 -0
  217. package/dist/models/DeleteTicketRequest.js.map +1 -1
  218. package/dist/models/DeleteTicketResponseBody.d.ts +27 -0
  219. package/dist/models/DeleteTicketResponseBody.js.map +1 -1
  220. package/dist/models/DeleteTicketTemplateRequest.d.ts +6 -0
  221. package/dist/models/DeleteTicketTemplateRequest.js.map +1 -1
  222. package/dist/models/DeleteTicketTemplateResponseBody.d.ts +27 -0
  223. package/dist/models/DeleteTicketTemplateResponseBody.js.map +1 -1
  224. package/dist/models/DisableSchemaPropertyRequest.d.ts +8 -1
  225. package/dist/models/DisableSchemaPropertyRequest.js.map +1 -1
  226. package/dist/models/DisableSchemaPropertyResponseBody.d.ts +16 -0
  227. package/dist/models/DisableSchemaPropertyResponseBody.js.map +1 -1
  228. package/dist/models/DisableTicketTemplateRequest.d.ts +5 -0
  229. package/dist/models/DisableTicketTemplateRequest.js.map +1 -1
  230. package/dist/models/DisableTicketTemplateResponseBody.d.ts +27 -0
  231. package/dist/models/DisableTicketTemplateResponseBody.js.map +1 -1
  232. package/dist/models/DiscardEditingContactFlowRequest.d.ts +6 -0
  233. package/dist/models/DiscardEditingContactFlowRequest.js.map +1 -1
  234. package/dist/models/DiscardEditingContactFlowResponseBody.d.ts +16 -0
  235. package/dist/models/DiscardEditingContactFlowResponseBody.js.map +1 -1
  236. package/dist/models/EnableSchemaPropertyRequest.d.ts +7 -0
  237. package/dist/models/EnableSchemaPropertyRequest.js.map +1 -1
  238. package/dist/models/EnableSchemaPropertyResponseBody.d.ts +16 -0
  239. package/dist/models/EnableSchemaPropertyResponseBody.js.map +1 -1
  240. package/dist/models/EnableTicketTemplateRequest.d.ts +5 -0
  241. package/dist/models/EnableTicketTemplateRequest.js.map +1 -1
  242. package/dist/models/EnableTicketTemplateResponseBody.d.ts +27 -0
  243. package/dist/models/EnableTicketTemplateResponseBody.js.map +1 -1
  244. package/dist/models/EndConferenceRequest.d.ts +7 -0
  245. package/dist/models/EndConferenceRequest.js.map +1 -1
  246. package/dist/models/EndConferenceResponseBody.d.ts +112 -0
  247. package/dist/models/EndConferenceResponseBody.js.map +1 -1
  248. package/dist/models/ExportContactFlowRequest.d.ts +7 -0
  249. package/dist/models/ExportContactFlowRequest.js.map +1 -1
  250. package/dist/models/ExportContactFlowResponseBody.d.ts +23 -0
  251. package/dist/models/ExportContactFlowResponseBody.js.map +1 -1
  252. package/dist/models/ExportCustomCallTaggingRequest.d.ts +2 -0
  253. package/dist/models/ExportCustomCallTaggingRequest.js.map +1 -1
  254. package/dist/models/ExportCustomCallTaggingResponseBody.d.ts +19 -0
  255. package/dist/models/ExportCustomCallTaggingResponseBody.js.map +1 -1
  256. package/dist/models/ExportDoNotCallNumbersRequest.d.ts +8 -0
  257. package/dist/models/ExportDoNotCallNumbersRequest.js.map +1 -1
  258. package/dist/models/ExportDoNotCallNumbersResponseBody.d.ts +23 -0
  259. package/dist/models/ExportDoNotCallNumbersResponseBody.js.map +1 -1
  260. package/dist/models/FinishTicketTaskRequest.d.ts +13 -0
  261. package/dist/models/FinishTicketTaskRequest.js.map +1 -1
  262. package/dist/models/FinishTicketTaskResponseBody.d.ts +27 -0
  263. package/dist/models/FinishTicketTaskResponseBody.js.map +1 -1
  264. package/dist/models/GetAudioFileDownloadUrlRequest.d.ts +4 -0
  265. package/dist/models/GetAudioFileDownloadUrlRequest.js.map +1 -1
  266. package/dist/models/GetAudioFileDownloadUrlResponseBody.d.ts +19 -0
  267. package/dist/models/GetAudioFileDownloadUrlResponseBody.js.map +1 -1
  268. package/dist/models/GetAudioFileRequest.d.ts +4 -0
  269. package/dist/models/GetAudioFileRequest.js.map +1 -1
  270. package/dist/models/GetAudioFileResponseBody.d.ts +45 -0
  271. package/dist/models/GetAudioFileResponseBody.js.map +1 -1
  272. package/dist/models/GetAudioFileUploadParametersRequest.d.ts +4 -0
  273. package/dist/models/GetAudioFileUploadParametersRequest.js.map +1 -1
  274. package/dist/models/GetAudioFileUploadParametersResponseBody.d.ts +38 -0
  275. package/dist/models/GetAudioFileUploadParametersResponseBody.js.map +1 -1
  276. package/dist/models/GetCallDetailRecordRequest.d.ts +4 -0
  277. package/dist/models/GetCallDetailRecordRequest.js.map +1 -1
  278. package/dist/models/GetCallDetailRecordResponseBody.d.ts +202 -0
  279. package/dist/models/GetCallDetailRecordResponseBody.js.map +1 -1
  280. package/dist/models/GetCampaignRequest.d.ts +4 -0
  281. package/dist/models/GetCampaignRequest.js.map +1 -1
  282. package/dist/models/GetCampaignResponseBody.d.ts +89 -0
  283. package/dist/models/GetCampaignResponseBody.js.map +1 -1
  284. package/dist/models/GetCaseFileUploadUrlRequest.d.ts +4 -0
  285. package/dist/models/GetCaseFileUploadUrlRequest.js.map +1 -1
  286. package/dist/models/GetCaseFileUploadUrlResponseBody.d.ts +26 -0
  287. package/dist/models/GetCaseFileUploadUrlResponseBody.js.map +1 -1
  288. package/dist/models/GetChatMediaUrlRequest.d.ts +6 -1
  289. package/dist/models/GetChatMediaUrlRequest.js.map +1 -1
  290. package/dist/models/GetChatMediaUrlResponseBody.d.ts +23 -0
  291. package/dist/models/GetChatMediaUrlResponseBody.js.map +1 -1
  292. package/dist/models/GetChatRoutingProfileRequest.d.ts +2 -0
  293. package/dist/models/GetChatRoutingProfileRequest.js.map +1 -1
  294. package/dist/models/GetChatRoutingProfileResponseBody.d.ts +54 -0
  295. package/dist/models/GetChatRoutingProfileResponseBody.js.map +1 -1
  296. package/dist/models/GetContactFlowRequest.d.ts +6 -0
  297. package/dist/models/GetContactFlowRequest.js.map +1 -1
  298. package/dist/models/GetContactFlowResponseBody.d.ts +66 -0
  299. package/dist/models/GetContactFlowResponseBody.js.map +1 -1
  300. package/dist/models/GetConversationDetailRequest.d.ts +7 -0
  301. package/dist/models/GetConversationDetailRequest.js.map +1 -1
  302. package/dist/models/GetConversationDetailResponseBody.d.ts +50 -0
  303. package/dist/models/GetConversationDetailResponseBody.js.map +1 -1
  304. package/dist/models/GetDoNotCallFileUploadParametersRequest.d.ts +4 -0
  305. package/dist/models/GetDoNotCallFileUploadParametersRequest.js.map +1 -1
  306. package/dist/models/GetDoNotCallFileUploadParametersResponseBody.d.ts +41 -0
  307. package/dist/models/GetDoNotCallFileUploadParametersResponseBody.js.map +1 -1
  308. package/dist/models/GetDocumentUploadParametersRequest.d.ts +7 -0
  309. package/dist/models/GetDocumentUploadParametersRequest.js.map +1 -1
  310. package/dist/models/GetDocumentUploadParametersResponseBody.d.ts +40 -1
  311. package/dist/models/GetDocumentUploadParametersResponseBody.js.map +1 -1
  312. package/dist/models/GetEarlyMediaRecordingRequest.d.ts +4 -0
  313. package/dist/models/GetEarlyMediaRecordingRequest.js.map +1 -1
  314. package/dist/models/GetEarlyMediaRecordingResponseBody.d.ts +27 -1
  315. package/dist/models/GetEarlyMediaRecordingResponseBody.js.map +1 -1
  316. package/dist/models/GetHistoricalCallerReportRequest.d.ts +8 -0
  317. package/dist/models/GetHistoricalCallerReportRequest.js.map +1 -1
  318. package/dist/models/GetHistoricalCallerReportResponseBody.d.ts +26 -0
  319. package/dist/models/GetHistoricalCallerReportResponseBody.js.map +1 -1
  320. package/dist/models/GetHistoricalCampaignReportRequest.d.ts +4 -0
  321. package/dist/models/GetHistoricalCampaignReportRequest.js.map +1 -1
  322. package/dist/models/GetHistoricalCampaignReportResponseBody.d.ts +52 -0
  323. package/dist/models/GetHistoricalCampaignReportResponseBody.js.map +1 -1
  324. package/dist/models/GetHistoricalInstanceReportRequest.d.ts +15 -0
  325. package/dist/models/GetHistoricalInstanceReportRequest.js.map +1 -1
  326. package/dist/models/GetHistoricalInstanceReportResponseBody.d.ts +438 -0
  327. package/dist/models/GetHistoricalInstanceReportResponseBody.js.map +1 -1
  328. package/dist/models/GetInstanceRequest.d.ts +2 -0
  329. package/dist/models/GetInstanceRequest.js.map +1 -1
  330. package/dist/models/GetInstanceResponseBody.d.ts +156 -0
  331. package/dist/models/GetInstanceResponseBody.js.map +1 -1
  332. package/dist/models/GetInstanceTrendingReportRequest.d.ts +15 -0
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  334. package/dist/models/GetInstanceTrendingReportResponseBody.d.ts +76 -0
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  1327. package/src/models/ListIvrTrackingDetailsResponseBody.ts +94 -1
  1328. package/src/models/ListLegacyAgentEventLogsRequest.ts +13 -0
  1329. package/src/models/ListLegacyAgentEventLogsResponseBody.ts +106 -0
  1330. package/src/models/ListLegacyAgentStatusLogsRequest.ts +13 -0
  1331. package/src/models/ListLegacyAgentStatusLogsResponseBody.ts +146 -0
  1332. package/src/models/ListLegacyAppraiseLogsRequest.ts +0 -15
  1333. package/src/models/ListLegacyAppraiseLogsResponseBody.ts +0 -68
  1334. package/src/models/ListLegacyQueueEventLogsRequest.ts +13 -0
  1335. package/src/models/ListLegacyQueueEventLogsResponseBody.ts +77 -0
  1336. package/src/models/ListMonoRecordingsRequest.ts +10 -0
  1337. package/src/models/ListMonoRecordingsResponseBody.ts +51 -0
  1338. package/src/models/ListMultiChannelRecordingsRequest.ts +10 -0
  1339. package/src/models/ListMultiChannelRecordingsResponseBody.ts +72 -0
  1340. package/src/models/ListNotificationRecordsRequest.ts +4 -0
  1341. package/src/models/ListNotificationRecordsResponseBody.ts +36 -0
  1342. package/src/models/ListOutboundNumbersOfUserRequest.ts +12 -0
  1343. package/src/models/ListOutboundNumbersOfUserResponseBody.ts +50 -0
  1344. package/src/models/ListPersonalNumbersOfUserRequest.ts +13 -0
  1345. package/src/models/ListPersonalNumbersOfUserResponseBody.ts +59 -0
  1346. package/src/models/ListPhoneNumbersOfSkillGroupRequest.ts +16 -0
  1347. package/src/models/ListPhoneNumbersOfSkillGroupResponseBody.ts +62 -0
  1348. package/src/models/ListPhoneNumbersRequest.ts +15 -0
  1349. package/src/models/ListPhoneNumbersResponseBody.ts +101 -0
  1350. package/src/models/ListPrivilegesOfUserRequest.ts +2 -0
  1351. package/src/models/ListPrivilegesOfUserResponseBody.ts +29 -0
  1352. package/src/models/ListRamUsersRequest.ts +9 -0
  1353. package/src/models/ListRamUsersResponseBody.ts +62 -0
  1354. package/src/models/ListRealtimeAgentStatesRequest.ts +38 -1
  1355. package/src/models/ListRealtimeAgentStatesResponseBody.ts +100 -1
  1356. package/src/models/ListRealtimeSkillGroupStatesRequest.ts +26 -0
  1357. package/src/models/ListRealtimeSkillGroupStatesResponseBody.ts +91 -0
  1358. package/src/models/ListRecentCallDetailRecordsRequest.ts +15 -0
  1359. package/src/models/ListRecentCallDetailRecordsResponseBody.ts +66 -0
  1360. package/src/models/ListRolesRequest.ts +2 -0
  1361. package/src/models/ListRolesResponseBody.ts +26 -0
  1362. package/src/models/ListSkillGroupStatesRequest.ts +11 -0
  1363. package/src/models/ListSkillGroupStatesResponseBody.ts +99 -0
  1364. package/src/models/ListSkillGroupSummaryReportsSinceMidnightRequest.ts +11 -0
  1365. package/src/models/ListSkillGroupSummaryReportsSinceMidnightResponseBody.ts +250 -0
  1366. package/src/models/ListSkillGroupsRequest.ts +20 -0
  1367. package/src/models/ListSkillGroupsResponseBody.ts +69 -0
  1368. package/src/models/ListSkillLevelsOfUserRequest.ts +15 -0
  1369. package/src/models/ListSkillLevelsOfUserResponseBody.ts +49 -0
  1370. package/src/models/ListSmsMetadataRequest.ts +17 -0
  1371. package/src/models/ListSmsMetadataResponseBody.ts +73 -0
  1372. package/src/models/ListTicketTasksRequest.ts +5 -0
  1373. package/src/models/ListTicketTasksResponseBody.ts +76 -0
  1374. package/src/models/ListTicketTemplatesRequest.ts +25 -0
  1375. package/src/models/ListTicketTemplatesResponseBody.ts +154 -0
  1376. package/src/models/ListTicketsRequest.ts +46 -0
  1377. package/src/models/ListTicketsResponseBody.ts +124 -0
  1378. package/src/models/ListUnassignedNumbersRequest.ts +7 -0
  1379. package/src/models/ListUnassignedNumbersResponseBody.ts +50 -0
  1380. package/src/models/ListUserLevelsOfSkillGroupRequest.ts +17 -0
  1381. package/src/models/ListUserLevelsOfSkillGroupResponseBody.ts +68 -0
  1382. package/src/models/ListUsersRequest.ts +16 -0
  1383. package/src/models/ListUsersResponseBody.ts +131 -1
  1384. package/src/models/ListVisitorChatMessagesRequest.ts +33 -0
  1385. package/src/models/ListVisitorChatMessagesResponseBody.ts +62 -1
  1386. package/src/models/ListVoicemailsRequest.ts +21 -0
  1387. package/src/models/ListVoicemailsResponseBody.ts +68 -0
  1388. package/src/models/ListWaitingChatsRequest.ts +5 -0
  1389. package/src/models/ListWaitingChatsResponseBody.ts +94 -0
  1390. package/src/models/MakeCallRequest.ts +36 -0
  1391. package/src/models/MakeCallResponseBody.ts +137 -0
  1392. package/src/models/ModifyAudioFileRequest.ts +20 -0
  1393. package/src/models/ModifyAudioFileResponseBody.ts +23 -0
  1394. package/src/models/ModifyCampaignNumbersRequest.ts +11 -0
  1395. package/src/models/ModifyCampaignNumbersResponseBody.ts +27 -0
  1396. package/src/models/ModifyCampaignNumbersShrinkRequest.ts +11 -0
  1397. package/src/models/ModifyCustomCallTaggingRequest.ts +14 -0
  1398. package/src/models/ModifyCustomCallTaggingResponseBody.ts +16 -0
  1399. package/src/models/ModifyInstanceRequest.ts +9 -0
  1400. package/src/models/ModifyInstanceResponseBody.ts +23 -0
  1401. package/src/models/ModifyPhoneNumberRequest.ts +9 -0
  1402. package/src/models/ModifyPhoneNumberResponseBody.ts +16 -0
  1403. package/src/models/ModifySkillGroupRequest.ts +18 -0
  1404. package/src/models/ModifySkillGroupResponseBody.ts +16 -0
  1405. package/src/models/ModifySkillLevelsOfUserRequest.ts +6 -0
  1406. package/src/models/ModifySkillLevelsOfUserResponseBody.ts +23 -0
  1407. package/src/models/ModifyUserLevelsOfSkillGroupRequest.ts +6 -0
  1408. package/src/models/ModifyUserLevelsOfSkillGroupResponseBody.ts +23 -0
  1409. package/src/models/ModifyUserRequest.ts +43 -0
  1410. package/src/models/ModifyUserResponseBody.ts +27 -0
  1411. package/src/models/MonitorCallRequest.ts +13 -0
  1412. package/src/models/MonitorCallResponseBody.ts +127 -0
  1413. package/src/models/MuteCallRequest.ts +13 -0
  1414. package/src/models/MuteCallResponseBody.ts +140 -1
  1415. package/src/models/PauseCampaignRequest.ts +4 -0
  1416. package/src/models/PauseCampaignResponseBody.ts +16 -0
  1417. package/src/models/PickOutboundNumbersRequest.ts +9 -0
  1418. package/src/models/PickOutboundNumbersResponseBody.ts +62 -0
  1419. package/src/models/PollUserStatusRequest.ts +8 -0
  1420. package/src/models/PollUserStatusResponseBody.ts +272 -0
  1421. package/src/models/ProcessCustomImcallbackRequest.ts +38 -0
  1422. package/src/models/ProcessCustomImcallbackResponseBody.ts +30 -0
  1423. package/src/models/PublishContactFlowRequest.ts +6 -0
  1424. package/src/models/PublishContactFlowResponseBody.ts +16 -0
  1425. package/src/models/ReadyForServiceRequest.ts +11 -0
  1426. package/src/models/ReadyForServiceResponseBody.ts +55 -0
  1427. package/src/models/RedialCallRequest.ts +27 -0
  1428. package/src/models/RedialCallResponseBody.ts +161 -0
  1429. package/src/models/RegisterDeviceRequest.ts +9 -0
  1430. package/src/models/RegisterDeviceResponseBody.ts +16 -0
  1431. package/src/models/RegisterDevicesRequest.ts +9 -0
  1432. package/src/models/RegisterDevicesResponseBody.ts +16 -0
  1433. package/src/models/RejectChatRequest.ts +4 -0
  1434. package/src/models/RejectChatResponseBody.ts +16 -0
  1435. package/src/models/RejectTicketRequest.ts +12 -0
  1436. package/src/models/RejectTicketResponseBody.ts +27 -0
  1437. package/src/models/ReleaseCallRequest.ts +13 -0
  1438. package/src/models/ReleaseCallResponseBody.ts +116 -0
  1439. package/src/models/ReleaseChatRequest.ts +17 -0
  1440. package/src/models/ReleaseChatResponseBody.ts +16 -0
  1441. package/src/models/RemoveBlacklistCallTaggingRequest.ts +7 -0
  1442. package/src/models/RemoveBlacklistCallTaggingResponseBody.ts +14 -1
  1443. package/src/models/RemoveDoNotCallNumbersRequest.ts +5 -0
  1444. package/src/models/RemoveDoNotCallNumbersResponseBody.ts +27 -0
  1445. package/src/models/RemovePersonalNumbersFromUserRequest.ts +6 -0
  1446. package/src/models/RemovePersonalNumbersFromUserResponseBody.ts +16 -0
  1447. package/src/models/RemovePhoneNumberFromSkillGroupsRequest.ts +6 -0
  1448. package/src/models/RemovePhoneNumberFromSkillGroupsResponseBody.ts +16 -0
  1449. package/src/models/RemovePhoneNumbersFromSkillGroupRequest.ts +6 -0
  1450. package/src/models/RemovePhoneNumbersFromSkillGroupResponseBody.ts +16 -0
  1451. package/src/models/RemovePhoneNumbersRequest.ts +7 -0
  1452. package/src/models/RemovePhoneNumbersResponseBody.ts +23 -0
  1453. package/src/models/RemoveSkillGroupsFromUserRequest.ts +6 -0
  1454. package/src/models/RemoveSkillGroupsFromUserResponseBody.ts +23 -0
  1455. package/src/models/RemoveUsersFromSkillGroupRequest.ts +6 -0
  1456. package/src/models/RemoveUsersFromSkillGroupResponseBody.ts +16 -0
  1457. package/src/models/RemoveUsersRequest.ts +26 -0
  1458. package/src/models/RemoveUsersResponseBody.ts +20 -0
  1459. package/src/models/ResetAgentStateRequest.ts +8 -0
  1460. package/src/models/ResetAgentStateResponseBody.ts +59 -0
  1461. package/src/models/ResetUserPasswordRequest.ts +6 -0
  1462. package/src/models/ResetUserPasswordResponseBody.ts +16 -0
  1463. package/src/models/RestoreArchivedRecordingsRequest.ts +5 -0
  1464. package/src/models/RestoreArchivedRecordingsResponseBody.ts +28 -0
  1465. package/src/models/ResubmitTicketRequest.ts +11 -0
  1466. package/src/models/ResubmitTicketResponseBody.ts +27 -0
  1467. package/src/models/ResumeCampaignRequest.ts +4 -0
  1468. package/src/models/ResumeCampaignResponseBody.ts +16 -0
  1469. package/src/models/RetrieveCallRequest.ts +12 -0
  1470. package/src/models/RetrieveCallResponseBody.ts +121 -0
  1471. package/src/models/SaveDocumentRequest.ts +10 -0
  1472. package/src/models/SaveDocumentResponseBody.ts +23 -0
  1473. package/src/models/SaveRtcstatsV2request.ts +15 -0
  1474. package/src/models/SaveRtcstatsV2responseBody.ts +25 -0
  1475. package/src/models/SaveTerminalLogRequest.ts +19 -0
  1476. package/src/models/SaveTerminalLogResponseBody.ts +22 -0
  1477. package/src/models/SaveWebRtcInfoRequest.ts +10 -0
  1478. package/src/models/SaveWebRtcInfoResponseBody.ts +25 -0
  1479. package/src/models/SaveWebRtcstatsRequest.ts +15 -0
  1480. package/src/models/SaveWebRtcstatsResponseBody.ts +25 -0
  1481. package/src/models/SendDtmfSignalingRequest.ts +14 -0
  1482. package/src/models/SendDtmfSignalingResponseBody.ts +135 -0
  1483. package/src/models/SignInGroupRequest.ts +24 -1
  1484. package/src/models/SignInGroupResponseBody.ts +66 -0
  1485. package/src/models/SignOutGroupRequest.ts +8 -0
  1486. package/src/models/SignOutGroupResponseBody.ts +64 -0
  1487. package/src/models/StartBack2backCallRequest.ts +21 -0
  1488. package/src/models/StartBack2backCallResponseBody.ts +140 -0
  1489. package/src/models/StartChatRequest.ts +31 -0
  1490. package/src/models/StartChatResponseBody.ts +26 -0
  1491. package/src/models/StartChatShrinkRequest.ts +11 -0
  1492. package/src/models/StartConferenceRequest.ts +17 -0
  1493. package/src/models/StartConferenceResponseBody.ts +124 -0
  1494. package/src/models/StartEditContactFlowRequest.ts +4 -0
  1495. package/src/models/StartEditContactFlowResponseBody.ts +19 -0
  1496. package/src/models/StartPredictiveCallRequest.ts +31 -0
  1497. package/src/models/StartPredictiveCallResponseBody.ts +132 -0
  1498. package/src/models/StartPrivacyCallRequest.ts +8 -0
  1499. package/src/models/StartPrivacyCallResponseBody.ts +23 -0
  1500. package/src/models/SubmitCampaignRequest.ts +4 -0
  1501. package/src/models/SubmitCampaignResponseBody.ts +16 -0
  1502. package/src/models/SwitchToConferenceRequest.ts +10 -0
  1503. package/src/models/SwitchToConferenceResponseBody.ts +127 -0
  1504. package/src/models/TakeBreakRequest.ts +10 -0
  1505. package/src/models/TakeBreakResponseBody.ts +68 -0
  1506. package/src/models/TerminateTicketRequest.ts +12 -0
  1507. package/src/models/TerminateTicketResponseBody.ts +27 -0
  1508. package/src/models/TransferTicketTaskRequest.ts +17 -0
  1509. package/src/models/TransferTicketTaskResponseBody.ts +27 -0
  1510. package/src/models/UnmuteCallRequest.ts +14 -0
  1511. package/src/models/UnmuteCallResponseBody.ts +124 -0
  1512. package/src/models/UnregisterDeviceRequest.ts +5 -0
  1513. package/src/models/UnregisterDeviceResponseBody.ts +16 -0
  1514. package/src/models/UpdateCallSummaryRequest.ts +11 -0
  1515. package/src/models/UpdateCallSummaryResponseBody.ts +27 -0
  1516. package/src/models/UpdateCampaignRequest.ts +39 -0
  1517. package/src/models/UpdateCampaignResponseBody.ts +16 -0
  1518. package/src/models/UpdateChatRoutingProfileRequest.ts +4 -0
  1519. package/src/models/UpdateChatRoutingProfileResponseBody.ts +20 -0
  1520. package/src/models/UpdateConfigItemsRequest.ts +8 -0
  1521. package/src/models/UpdateConfigItemsResponseBody.ts +16 -0
  1522. package/src/models/UpdateSchemaPropertyRequest.ts +66 -0
  1523. package/src/models/UpdateSchemaPropertyResponseBody.ts +20 -0
  1524. package/src/models/UpdateSchemaPropertyShrinkRequest.ts +9 -0
  1525. package/src/models/UpdateSubscriptionRequest.ts +37 -0
  1526. package/src/models/UpdateSubscriptionResponseBody.ts +68 -0
  1527. package/src/models/UpdateTicketRequest.ts +21 -0
  1528. package/src/models/UpdateTicketResponseBody.ts +27 -0
  1529. package/src/models/WithdrawTicketRequest.ts +9 -0
  1530. package/src/models/WithdrawTicketResponseBody.ts +27 -0
@@ -1,20 +1,132 @@
1
1
  import * as $dara from '@darabonba/typescript';
2
2
  export declare class ListIntervalSkillGroupReportResponseBodyDataBack2Back extends $dara.Model {
3
+ /**
4
+ * @remarks
5
+ * Agent acknowledgement rate.
6
+ *
7
+ * @example
8
+ * 1
9
+ */
3
10
  agentHandleRate?: number;
11
+ /**
12
+ * @remarks
13
+ * Answer rate. Calculation Formula: CallsAnswered / CallsDialed. (Because management events for answering and acknowledgement may fall into different Time Ranges, the Result may exceed 100% in certain cases.)
14
+ *
15
+ * @example
16
+ * 0.5
17
+ */
4
18
  answerRate?: string;
19
+ /**
20
+ * @remarks
21
+ * Average ring time on the Customer side, in seconds.
22
+ *
23
+ * @example
24
+ * 100
25
+ */
5
26
  averageCustomerRingTime?: number;
27
+ /**
28
+ * @remarks
29
+ * Average ring time, in seconds.
30
+ *
31
+ * @example
32
+ * 100
33
+ */
6
34
  averageRingTime?: number;
35
+ /**
36
+ * @remarks
37
+ * Average talk time, in seconds.
38
+ *
39
+ * @example
40
+ * 100
41
+ */
7
42
  averageTalkTime?: string;
43
+ /**
44
+ * @remarks
45
+ * Quantity of calls handled by agents.
46
+ *
47
+ * @example
48
+ * 5
49
+ */
8
50
  callsAgentHandled?: number;
51
+ /**
52
+ * @remarks
53
+ * Call connection volume.
54
+ *
55
+ * @example
56
+ * 100
57
+ */
9
58
  callsAnswered?: number;
59
+ /**
60
+ * @remarks
61
+ * Quantity of calls answered by the Customer.
62
+ *
63
+ * @example
64
+ * 12
65
+ */
10
66
  callsCustomerAnswered?: number;
67
+ /**
68
+ * @remarks
69
+ * Dial-up volume.
70
+ *
71
+ * @example
72
+ * 100
73
+ */
11
74
  callsDialed?: number;
75
+ /**
76
+ * @remarks
77
+ * Customer answer rate.
78
+ *
79
+ * @example
80
+ * 0.6
81
+ */
12
82
  customerAnswerRate?: number;
83
+ /**
84
+ * @remarks
85
+ * Maximum customer-side ring time, in seconds.
86
+ *
87
+ * @example
88
+ * 100
89
+ */
13
90
  maxCustomerRingTime?: number;
91
+ /**
92
+ * @remarks
93
+ * Maximum ring time, in seconds.
94
+ *
95
+ * @example
96
+ * 100
97
+ */
14
98
  maxRingTime?: number;
99
+ /**
100
+ * @remarks
101
+ * Maximum talk time, in seconds.
102
+ *
103
+ * @example
104
+ * 100
105
+ */
15
106
  maxTalkTime?: string;
107
+ /**
108
+ * @remarks
109
+ * Total customer-side ring time, in seconds.
110
+ *
111
+ * @example
112
+ * 100
113
+ */
16
114
  totalCustomerRingTime?: number;
115
+ /**
116
+ * @remarks
117
+ * Total ring time, in seconds.
118
+ *
119
+ * @example
120
+ * 100
121
+ */
17
122
  totalRingTime?: number;
123
+ /**
124
+ * @remarks
125
+ * Total talk time, in seconds.
126
+ *
127
+ * @example
128
+ * 100
129
+ */
18
130
  totalTalkTime?: number;
19
131
  static names(): {
20
132
  [key: string]: string;
@@ -29,233 +141,417 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataBack2Back exten
29
141
  }
30
142
  export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends $dara.Model {
31
143
  /**
144
+ * @remarks
145
+ * Abandon rate. Calculation Formula: CallsAbandoned / CallsOffered (because management events related to abandonment and assignment may fall into different time ranges, the result may exceed 100% in certain cases).
146
+ *
32
147
  * @example
33
148
  * 0
34
149
  */
35
150
  abandonRate?: number;
36
151
  /**
152
+ * @remarks
153
+ * Average abandonment duration, in seconds. Calculation Formula: TotalAbandonTime / CallsAbandoned.
154
+ *
37
155
  * @example
38
156
  * 0
39
157
  */
40
158
  averageAbandonTime?: number;
41
159
  /**
160
+ * @remarks
161
+ * Average abandoned-in-queue duration, in seconds. Calculation Formula: TotalAbandonedInQueueTime / CallsAbandonedInQueue.
162
+ *
42
163
  * @example
43
164
  * 0
44
165
  */
45
166
  averageAbandonedInQueueTime?: number;
46
167
  /**
168
+ * @remarks
169
+ * Average ringing abandonment duration, in seconds. Calculation Formula: TotalAbandonedInRingTime / CallsAbandonedInRing.
170
+ *
47
171
  * @example
48
172
  * 0
49
173
  */
50
174
  averageAbandonedInRingTime?: number;
175
+ /**
176
+ * @remarks
177
+ * Average first response time for chat sessions, in seconds.
178
+ *
179
+ * @example
180
+ * 6
181
+ */
51
182
  averageFirstResponseTime?: number;
52
183
  /**
184
+ * @remarks
185
+ * Average hold time during calls, in seconds. Calculation Formula: TotalHoldTime / CallsHold.
186
+ *
53
187
  * @example
54
188
  * 0
55
189
  */
56
190
  averageHoldTime?: number;
191
+ /**
192
+ * @remarks
193
+ * Average response time for chat sessions.
194
+ *
195
+ * @example
196
+ * 18
197
+ */
57
198
  averageResponseTime?: number;
58
199
  /**
200
+ * @remarks
201
+ * Average ring time, in seconds. Calculation Formula: TotalRingTime / CallsRinged.
202
+ *
59
203
  * @example
60
204
  * 11
61
205
  */
62
206
  averageRingTime?: number;
63
207
  /**
208
+ * @remarks
209
+ * Average talk duration, in seconds. Calculation Formula: TotalTalkTime / CallsHandled.
210
+ *
64
211
  * @example
65
212
  * 5
66
213
  */
67
214
  averageTalkTime?: number;
68
215
  /**
216
+ * @remarks
217
+ * Average wait time, which is the average duration a caller waits before an agent answers the call. Calculation Formula: TotalWaitTime / CallsHandled.
218
+ *
69
219
  * @example
70
220
  * 11
71
221
  */
72
222
  averageWaitTime?: number;
73
223
  /**
224
+ * @remarks
225
+ * Average post-processing duration, in seconds. Calculation Formula: TotalWorkTime / CallsHandled.
226
+ *
74
227
  * @example
75
228
  * 8
76
229
  */
77
230
  averageWorkTime?: number;
78
231
  /**
232
+ * @remarks
233
+ * Abandoned call quantity. Calculation Formula: CallsAbandonedInQueue + CallsAbandonedInRing.
234
+ *
79
235
  * @example
80
236
  * 0
81
237
  */
82
238
  callsAbandoned?: number;
83
239
  /**
240
+ * @remarks
241
+ * Quantity of abandoned calls in queue, which refers to the number of calls where the customer hung up after entering the queue but before being answered.
242
+ *
84
243
  * @example
85
244
  * 0
86
245
  */
87
246
  callsAbandonedInQueue?: number;
88
247
  /**
248
+ * @remarks
249
+ * Ring abandonment count, which refers to the number of calls abandoned by customers while ringing to an agent.
250
+ *
89
251
  * @example
90
252
  * 0
91
253
  */
92
254
  callsAbandonedInRing?: number;
93
255
  /**
256
+ * @remarks
257
+ * Attended transfer-in count, which is the number of calls transferred to this skill group via attended transfers initiated from other skill groups. Transfers between agents within the same skill group are not counted. If an agent signs in to multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed in to. If a single call is transferred from another skill group to this skill group multiple times, each transfer is counted separately. The same rule applies below.
258
+ *
94
259
  * @example
95
260
  * 0
96
261
  */
97
262
  callsAttendedTransferIn?: number;
98
263
  /**
264
+ * @remarks
265
+ * Attended transfer-out count, which refers to the number of calls transferred from this skill group to another skill group for consultation. Transfers between agents within the same skill group are not counted.
266
+ *
99
267
  * @example
100
268
  * 0
101
269
  */
102
270
  callsAttendedTransferOut?: number;
103
271
  /**
272
+ * @remarks
273
+ * Quantity of blind transfer-in calls, which refers to the number of calls directly transferred into this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups into this skill group, each transfer is counted separately. The same rule applies below.
274
+ *
104
275
  * @example
105
276
  * 0
106
277
  */
107
278
  callsBlindTransferIn?: number;
108
279
  /**
280
+ * @remarks
281
+ * Quantity of blind transfer-out calls, which refers to the number of calls directly transferred out from this skill group to other skill groups. Transfers between agents within the same skill group are not counted.
282
+ *
109
283
  * @example
110
284
  * 0
111
285
  */
112
286
  callsBlindTransferOut?: number;
113
287
  /**
288
+ * @remarks
289
+ * Acknowledgement count, which is the number of times agents answered calls. For a single call that enters a queue multiple times, if it is answered by multiple agents after one queue entry, it is counted as one.
290
+ *
114
291
  * @example
115
292
  * 2
116
293
  */
117
294
  callsHandled?: number;
118
295
  /**
296
+ * @remarks
297
+ * Hold count, which is the number of times calls were placed on hold. If a single call enters the queue and is placed on hold multiple times, it is counted as one.
298
+ *
119
299
  * @example
120
300
  * 0
121
301
  */
122
302
  callsHold?: number;
123
303
  /**
304
+ * @remarks
305
+ * Assigned call volume, which is the number of calls assigned to this skill group, including calls assigned through queues and calls assigned via transfers (consultation transfers and direct transfers). Calculation formula: CallsQueued + CallsBlindTransferIn + CallsAttendedTransferIn.
306
+ *
124
307
  * @example
125
308
  * 3
126
309
  */
127
310
  callsOffered?: number;
128
311
  /**
312
+ * @remarks
313
+ * Overflow count, which is the number of calls that overflowed from a queue (skill group). If a single call enters the same queue multiple times, each overflow is counted separately.
314
+ *
129
315
  * @example
130
316
  * 0
131
317
  */
132
318
  callsOverflow?: number;
133
319
  /**
320
+ * @remarks
321
+ * Number of inbound calls entering a queue (skill group). If a single call enters the same queue multiple times, each entry is counted separately.
322
+ *
134
323
  * @example
135
324
  * 3
136
325
  */
137
326
  callsQueued?: number;
327
+ /**
328
+ * @remarks
329
+ * Number of calls that overflowed from the queue, meaning calls that experienced queue overflow while waiting in the IVR queue.
330
+ *
331
+ * @example
332
+ * 0
333
+ */
138
334
  callsQueuingOverflow?: number;
335
+ /**
336
+ * @remarks
337
+ * Number of calls that timed out during the queuing phase.
338
+ *
339
+ * @example
340
+ * 0
341
+ */
139
342
  callsQueuingTimeout?: number;
140
343
  /**
344
+ * @remarks
345
+ * Number of calls that rang to agents. Each time a call enters the queue and is assigned to multiple agents, resulting in ringing, it is counted as one occurrence.
346
+ *
141
347
  * @example
142
348
  * 3
143
349
  */
144
350
  callsRinged?: number;
145
351
  /**
352
+ * @remarks
353
+ * Timeout count, which is the number of calls that timed out in a queue (skill group). If a single call enters the same queue multiple times, each timeout is counted separately.
354
+ *
146
355
  * @example
147
356
  * 0
148
357
  */
149
358
  callsTimeout?: number;
150
359
  /**
360
+ * @remarks
361
+ * Acknowledgement rate. Calculation Formula: CallsHandled / CallsOffered (because acknowledgement events and assignment events may fall into different time ranges, the result may exceed 100% in certain cases).
362
+ *
151
363
  * @example
152
364
  * 0.6666666666666666
153
365
  */
154
366
  handleRate?: number;
155
367
  /**
368
+ * @remarks
369
+ * Maximum abandonment time, in seconds.
370
+ *
156
371
  * @example
157
372
  * 0
158
373
  */
159
374
  maxAbandonTime?: number;
160
375
  /**
376
+ * @remarks
377
+ * Maximum queue abandonment duration, in seconds.
378
+ *
161
379
  * @example
162
380
  * 0
163
381
  */
164
382
  maxAbandonedInQueueTime?: number;
165
383
  /**
384
+ * @remarks
385
+ * Maximum ring abandonment duration, in seconds.
386
+ *
166
387
  * @example
167
388
  * 0
168
389
  */
169
390
  maxAbandonedInRingTime?: number;
170
391
  /**
392
+ * @remarks
393
+ * Maximum hold duration, in seconds.
394
+ *
171
395
  * @example
172
396
  * 0
173
397
  */
174
398
  maxHoldTime?: number;
175
399
  /**
400
+ * @remarks
401
+ * Maximum ring duration, in seconds.
402
+ *
176
403
  * @example
177
404
  * 18
178
405
  */
179
406
  maxRingTime?: number;
180
407
  /**
408
+ * @remarks
409
+ * Maximum talk duration, in seconds.
410
+ *
181
411
  * @example
182
412
  * 6
183
413
  */
184
414
  maxTalkTime?: number;
185
415
  /**
416
+ * @remarks
417
+ * Maximum wait time, in seconds.
418
+ *
186
419
  * @example
187
420
  * 18
188
421
  */
189
422
  maxWaitTime?: number;
190
423
  /**
424
+ * @remarks
425
+ * Maximum post-processing duration, in seconds.
426
+ *
191
427
  * @example
192
428
  * 19
193
429
  */
194
430
  maxWorkTime?: number;
195
431
  /**
432
+ * @remarks
433
+ * Satisfaction index, which is the average value of the satisfaction rating digits (single-digit numbers) entered by callers.
434
+ *
196
435
  * @example
197
436
  * 0
198
437
  */
199
438
  satisfactionIndex?: number;
200
439
  /**
440
+ * @remarks
441
+ * Satisfaction rate. Calculation Formula: Number of evaluations marked as satisfied divided by the count of satisfaction survey responses.
442
+ *
201
443
  * @example
202
444
  * 0
203
445
  */
204
446
  satisfactionRate?: number;
205
447
  /**
448
+ * @remarks
449
+ * Sending Count of satisfaction surveys.
450
+ *
206
451
  * @example
207
452
  * 0
208
453
  */
209
454
  satisfactionSurveysOffered?: number;
210
455
  /**
456
+ * @remarks
457
+ * Count of satisfaction survey responses.
458
+ *
211
459
  * @example
212
460
  * 0
213
461
  */
214
462
  satisfactionSurveysResponded?: number;
215
463
  /**
464
+ * @remarks
465
+ * Service level within 20 seconds: the number of calls with waiting time less than or equal to 20 seconds divided by CallsQueued.
466
+ *
216
467
  * @example
217
468
  * 0
218
469
  */
219
470
  serviceLevel20?: number;
220
471
  /**
472
+ * @remarks
473
+ * Total abandonment duration, in seconds.
474
+ *
221
475
  * @example
222
476
  * 0
223
477
  */
224
478
  totalAbandonTime?: number;
225
479
  /**
480
+ * @remarks
481
+ * Total queue abandonment duration, in seconds.
482
+ *
226
483
  * @example
227
484
  * 0
228
485
  */
229
486
  totalAbandonedInQueueTime?: number;
230
487
  /**
488
+ * @remarks
489
+ * Total ringing abandonment duration, in seconds.
490
+ *
231
491
  * @example
232
492
  * 0
233
493
  */
234
494
  totalAbandonedInRingTime?: number;
235
495
  /**
496
+ * @remarks
497
+ * Total call hold time, in seconds.
498
+ *
236
499
  * @example
237
500
  * 0
238
501
  */
239
502
  totalHoldTime?: number;
503
+ /**
504
+ * @remarks
505
+ * Total number of messages sent in chat sessions.
506
+ *
507
+ * @example
508
+ * 12
509
+ */
240
510
  totalMessagesSent?: number;
511
+ /**
512
+ * @remarks
513
+ * Total number of messages sent by agents in chat sessions.
514
+ *
515
+ * @example
516
+ * 7
517
+ */
241
518
  totalMessagesSentByAgent?: number;
519
+ /**
520
+ * @remarks
521
+ * Total number of messages sent by the Customer in chat sessions.
522
+ *
523
+ * @example
524
+ * 5
525
+ */
242
526
  totalMessagesSentByCustomer?: number;
243
527
  /**
528
+ * @remarks
529
+ * Total ringing duration, in seconds.
530
+ *
244
531
  * @example
245
532
  * 33
246
533
  */
247
534
  totalRingTime?: number;
248
535
  /**
536
+ * @remarks
537
+ * Total talk duration, in seconds.
538
+ *
249
539
  * @example
250
540
  * 9
251
541
  */
252
542
  totalTalkTime?: number;
253
543
  /**
544
+ * @remarks
545
+ * Total wait time, in seconds.
546
+ *
254
547
  * @example
255
548
  * 33
256
549
  */
257
550
  totalWaitTime?: number;
258
551
  /**
552
+ * @remarks
553
+ * Total post-processing time, in seconds.
554
+ *
259
555
  * @example
260
556
  * 23
261
557
  */
@@ -273,141 +569,225 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataInbound extends
273
569
  }
274
570
  export declare class ListIntervalSkillGroupReportResponseBodyDataOutbound extends $dara.Model {
275
571
  /**
572
+ * @remarks
573
+ * Answer rate. Calculation Formula: CallsAnswered / CallsDialed (because management events for answering and acknowledgement may fall into different Time Ranges, the Result may exceed 100% in certain cases).
574
+ *
276
575
  * @example
277
576
  * 0
278
577
  */
279
578
  answerRate?: number;
280
579
  /**
580
+ * @remarks
581
+ * Average dial-up duration, in seconds. Calculation Formula: TotalDialingTime / CallsDialed.
582
+ *
281
583
  * @example
282
584
  * 30
283
585
  */
284
586
  averageDialingTime?: number;
285
587
  /**
588
+ * @remarks
589
+ * Average hold time during calls, in seconds. Calculation formula: TotalHoldTime / CallsHold.
590
+ *
286
591
  * @example
287
592
  * 0
288
593
  */
289
594
  averageHoldTime?: number;
290
595
  /**
596
+ * @remarks
597
+ * Average ring time in seconds. Calculation Formula: TotalRingTime / CallsRinged.
598
+ *
291
599
  * @example
292
600
  * 0
293
601
  */
294
602
  averageRingTime?: number;
295
603
  /**
604
+ * @remarks
605
+ * Average talk time, in seconds. Calculation Formula: TotalTalkTime / CallsAnswered.
606
+ *
296
607
  * @example
297
608
  * 5
298
609
  */
299
610
  averageTalkTime?: number;
300
611
  /**
612
+ * @remarks
613
+ * Average post-processing time in seconds. Calculation Formula: TotalWorkTime / CallsDialed.
614
+ *
301
615
  * @example
302
616
  * 3
303
617
  */
304
618
  averageWorkTime?: number;
305
619
  /**
620
+ * @remarks
621
+ * Answered call count.
622
+ *
306
623
  * @example
307
624
  * 1
308
625
  */
309
626
  callsAnswered?: number;
310
627
  /**
628
+ * @remarks
629
+ * Transfer-in calls, which refer to the number of calls transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
630
+ *
311
631
  * @example
312
632
  * 0
313
633
  */
314
634
  callsAttendedTransferIn?: number;
315
635
  /**
636
+ * @remarks
637
+ * Transfer-out call volume, which refers to the number of calls initiated by this skill group and transferred to other skill groups. Transfers between agents within the same skill group are not counted.
638
+ *
316
639
  * @example
317
640
  * 0
318
641
  */
319
642
  callsAttendedTransferOut?: number;
320
643
  /**
644
+ * @remarks
645
+ * Direct transfer-in calls, which refer to the number of calls directly transferred to this skill group from other skill groups. Transfers between agents within the same skill group are not counted. If an agent is signed into multiple skill groups simultaneously, the call is attributed to the first skill group the agent signed into. If a single call is transferred multiple times from other skill groups to this skill group, each transfer is counted separately. The same rule applies below.
646
+ *
321
647
  * @example
322
648
  * 0
323
649
  */
324
650
  callsBlindTransferIn?: number;
325
651
  /**
652
+ * @remarks
653
+ * Direct transfer-out calls, which refer to the number of calls directly transferred from this skill group to other skill groups. Transfers between agents within the same skill group are not counted.
654
+ *
326
655
  * @example
327
656
  * 0
328
657
  */
329
658
  callsBlindTransferOut?: number;
330
659
  /**
660
+ * @remarks
661
+ * Dialed call count.
662
+ *
331
663
  * @example
332
664
  * 2
333
665
  */
334
666
  callsDialed?: number;
335
667
  /**
668
+ * @remarks
669
+ * Hold count, which is the number of calls that were placed on hold. If a single call was placed on hold multiple times before being transferred out of the current skill group, it is counted as one.
670
+ *
336
671
  * @example
337
672
  * 0
338
673
  */
339
674
  callsHold?: number;
340
675
  /**
676
+ * @remarks
677
+ * Number of calls that rang to agents. Each call is counted once per queue entry, even if it was assigned to multiple agents and rang multiple times.
678
+ *
341
679
  * @example
342
680
  * 0
343
681
  */
344
682
  callsRinged?: number;
345
683
  /**
684
+ * @remarks
685
+ * Maximum dial-up duration, in seconds.
686
+ *
346
687
  * @example
347
688
  * 49
348
689
  */
349
690
  maxDialingTime?: number;
350
691
  /**
692
+ * @remarks
693
+ * Maximum hold time during a call, in seconds.
694
+ *
351
695
  * @example
352
696
  * 0
353
697
  */
354
698
  maxHoldTime?: number;
355
699
  /**
700
+ * @remarks
701
+ * Maximum ring time, in seconds.
702
+ *
356
703
  * @example
357
704
  * 0
358
705
  */
359
706
  maxRingTime?: number;
360
707
  /**
708
+ * @remarks
709
+ * Maximum talk time, in seconds.
710
+ *
361
711
  * @example
362
712
  * 5
363
713
  */
364
714
  maxTalkTime?: number;
365
715
  /**
716
+ * @remarks
717
+ * Maximum post-processing time in seconds.
718
+ *
366
719
  * @example
367
720
  * 4
368
721
  */
369
722
  maxWorkTime?: number;
370
723
  /**
724
+ * @remarks
725
+ * Satisfaction index, which is the average value of the satisfaction key digits (single-digit numbers).
726
+ *
371
727
  * @example
372
728
  * 0
373
729
  */
374
730
  satisfactionIndex?: number;
375
731
  /**
732
+ * @remarks
733
+ * Satisfaction rate. Calculation Formula: number of evaluations marked as satisfied / Count of satisfaction survey responses.
734
+ *
376
735
  * @example
377
736
  * 0
378
737
  */
379
738
  satisfactionRate?: number;
380
739
  /**
740
+ * @remarks
741
+ * Sending Count of satisfaction surveys.
742
+ *
381
743
  * @example
382
744
  * 0
383
745
  */
384
746
  satisfactionSurveysOffered?: number;
385
747
  /**
748
+ * @remarks
749
+ * Count of satisfaction survey responses.
750
+ *
386
751
  * @example
387
752
  * 0
388
753
  */
389
754
  satisfactionSurveysResponded?: number;
390
755
  /**
756
+ * @remarks
757
+ * Total dial-up duration, in seconds.
758
+ *
391
759
  * @example
392
760
  * 60
393
761
  */
394
762
  totalDialingTime?: number;
395
763
  /**
764
+ * @remarks
765
+ * Total hold time during calls, in seconds.
766
+ *
396
767
  * @example
397
768
  * 0
398
769
  */
399
770
  totalHoldTime?: number;
400
771
  /**
772
+ * @remarks
773
+ * Total ring time, in seconds.
774
+ *
401
775
  * @example
402
776
  * 0
403
777
  */
404
778
  totalRingTime?: number;
405
779
  /**
780
+ * @remarks
781
+ * Total talk time, in seconds.
782
+ *
406
783
  * @example
407
784
  * 5
408
785
  */
409
786
  totalTalkTime?: number;
410
787
  /**
788
+ * @remarks
789
+ * Total post-processing duration, in seconds.
790
+ *
411
791
  * @example
412
792
  * 5
413
793
  */
@@ -424,8 +804,29 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOutbound extend
424
804
  });
425
805
  }
426
806
  export declare class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $dara.Model {
807
+ /**
808
+ * @remarks
809
+ * Break type code.
810
+ *
811
+ * @example
812
+ * 会议
813
+ */
427
814
  breakCode?: string;
815
+ /**
816
+ * @remarks
817
+ * Number of occurrences of this break type.
818
+ *
819
+ * @example
820
+ * 1
821
+ */
428
822
  count?: number;
823
+ /**
824
+ * @remarks
825
+ * Total duration of this break type, in seconds.
826
+ *
827
+ * @example
828
+ * 120
829
+ */
429
830
  duration?: number;
430
831
  static names(): {
431
832
  [key: string]: string;
@@ -440,112 +841,182 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOverallBreakCod
440
841
  }
441
842
  export declare class ListIntervalSkillGroupReportResponseBodyDataOverall extends $dara.Model {
442
843
  /**
844
+ * @remarks
845
+ * Average break time, in seconds. Calculation Formula: TotalBreakTime / Count of breaks. The Count of breaks is not a field provided by the API.
846
+ *
443
847
  * @example
444
848
  * 0
445
849
  */
446
850
  averageBreakTime?: number;
447
851
  /**
852
+ * @remarks
853
+ * Average call hold time, in seconds. Calculation Formula: TotalHoldTime / (Inbound CallsHold + Outbound CallsHold).
854
+ *
448
855
  * @example
449
856
  * 0
450
857
  */
451
858
  averageHoldTime?: number;
452
859
  /**
860
+ * @remarks
861
+ * Average ready time, in seconds. Calculation Formula: TotalReadyTime / Count of ready events. The count of ready events is not an API statistical field.
862
+ *
453
863
  * @example
454
864
  * 0
455
865
  */
456
866
  averageReadyTime?: number;
457
867
  /**
868
+ * @remarks
869
+ * Average talk time, in seconds. Calculation Formula: TotalTalkTime / (CallsAnswered + CallsHandled).
870
+ *
458
871
  * @example
459
872
  * 0
460
873
  */
461
874
  averageTalkTime?: number;
462
875
  /**
876
+ * @remarks
877
+ * Average post-processing time, in seconds. Calculation Formula: TotalWorkTime / TotalCalls.
878
+ *
463
879
  * @example
464
880
  * 6
465
881
  */
466
882
  averageWorkTime?: number;
883
+ /**
884
+ * @remarks
885
+ * Statistics for each break type.
886
+ */
467
887
  breakCodeDetailList?: ListIntervalSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
468
888
  /**
889
+ * @remarks
890
+ * Maximum break duration, in seconds.
891
+ *
469
892
  * @example
470
893
  * 1
471
894
  */
472
895
  maxBreakTime?: number;
473
896
  /**
897
+ * @remarks
898
+ * Maximum call hold duration, in seconds.
899
+ *
474
900
  * @example
475
901
  * 0
476
902
  */
477
903
  maxHoldTime?: number;
478
904
  /**
905
+ * @remarks
906
+ * Maximum ready time, in seconds.
907
+ *
479
908
  * @example
480
909
  * 4927
481
910
  */
482
911
  maxReadyTime?: number;
483
912
  /**
913
+ * @remarks
914
+ * Maximum talk time, in seconds.
915
+ *
484
916
  * @example
485
917
  * 6
486
918
  */
487
919
  maxTalkTime?: number;
488
920
  /**
921
+ * @remarks
922
+ * Maximum post-processing duration, in seconds.
923
+ *
489
924
  * @example
490
925
  * 19
491
926
  */
492
927
  maxWorkTime?: number;
493
928
  /**
929
+ * @remarks
930
+ * Agent occupancy rate, calculated using the formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
931
+ *
494
932
  * @example
495
933
  * 0.00422315148470254
496
934
  */
497
935
  occupancyRate?: number;
498
936
  /**
937
+ * @remarks
938
+ * Satisfaction index, which is the average value of the single-digit satisfaction rating entered by users.
939
+ *
499
940
  * @example
500
941
  * 0
501
942
  */
502
943
  satisfactionIndex?: number;
503
944
  /**
945
+ * @remarks
946
+ * Satisfaction rate. Calculation Formula: Number of evaluations marked as satisfied / Count of satisfaction survey responses.
947
+ *
504
948
  * @example
505
949
  * 0
506
950
  */
507
951
  satisfactionRate?: number;
508
952
  /**
953
+ * @remarks
954
+ * Sending Count of satisfaction surveys.
955
+ *
509
956
  * @example
510
957
  * 0
511
958
  */
512
959
  satisfactionSurveysOffered?: number;
513
960
  /**
961
+ * @remarks
962
+ * Count of satisfaction survey responses.
963
+ *
514
964
  * @example
515
965
  * 0
516
966
  */
517
967
  satisfactionSurveysResponded?: number;
518
968
  /**
969
+ * @remarks
970
+ * Total break time, in seconds.
971
+ *
519
972
  * @example
520
973
  * 5
521
974
  */
522
975
  totalBreakTime?: number;
523
976
  /**
977
+ * @remarks
978
+ * Total call volume. Calculation Formula: CallsOffered + CallsDialed.
979
+ *
524
980
  * @example
525
981
  * 5
526
982
  */
527
983
  totalCalls?: number;
528
984
  /**
985
+ * @remarks
986
+ * Total hold time, in seconds.
987
+ *
529
988
  * @example
530
989
  * 0
531
990
  */
532
991
  totalHoldTime?: number;
533
992
  /**
993
+ * @remarks
994
+ * Total logon duration, in seconds.
995
+ *
534
996
  * @example
535
997
  * 9236
536
998
  */
537
999
  totalLoggedInTime?: number;
538
1000
  /**
1001
+ * @remarks
1002
+ * Total ready time in seconds.
1003
+ *
539
1004
  * @example
540
1005
  * 9106
541
1006
  */
542
1007
  totalReadyTime?: number;
543
1008
  /**
1009
+ * @remarks
1010
+ * Total talk time, in seconds.
1011
+ *
544
1012
  * @example
545
1013
  * 13
546
1014
  */
547
1015
  totalTalkTime?: number;
548
1016
  /**
1017
+ * @remarks
1018
+ * Total post-processing time, in seconds.
1019
+ *
549
1020
  * @example
550
1021
  * 27
551
1022
  */
@@ -562,11 +1033,30 @@ export declare class ListIntervalSkillGroupReportResponseBodyDataOverall extends
562
1033
  });
563
1034
  }
564
1035
  export declare class ListIntervalSkillGroupReportResponseBodyData extends $dara.Model {
1036
+ /**
1037
+ * @remarks
1038
+ * Back-to-back call metric.
1039
+ */
565
1040
  back2Back?: ListIntervalSkillGroupReportResponseBodyDataBack2Back;
1041
+ /**
1042
+ * @remarks
1043
+ * Inbound metrics.
1044
+ */
566
1045
  inbound?: ListIntervalSkillGroupReportResponseBodyDataInbound;
1046
+ /**
1047
+ * @remarks
1048
+ * Outbound metrics.
1049
+ */
567
1050
  outbound?: ListIntervalSkillGroupReportResponseBodyDataOutbound;
1051
+ /**
1052
+ * @remarks
1053
+ * Overall metrics.
1054
+ */
568
1055
  overall?: ListIntervalSkillGroupReportResponseBodyDataOverall;
569
1056
  /**
1057
+ * @remarks
1058
+ * Start Time of the time segment, formatted as a UNIX timestamp in milliseconds.
1059
+ *
570
1060
  * @example
571
1061
  * 1604639129000
572
1062
  */
@@ -584,18 +1074,38 @@ export declare class ListIntervalSkillGroupReportResponseBodyData extends $dara.
584
1074
  }
585
1075
  export declare class ListIntervalSkillGroupReportResponseBody extends $dara.Model {
586
1076
  /**
1077
+ * @remarks
1078
+ * Response code.
1079
+ *
587
1080
  * @example
588
1081
  * OK
589
1082
  */
590
1083
  code?: string;
1084
+ /**
1085
+ * @remarks
1086
+ * List of segment-based statistics for the skill group.
1087
+ */
591
1088
  data?: ListIntervalSkillGroupReportResponseBodyData[];
592
1089
  /**
1090
+ * @remarks
1091
+ * HTTP status code.
1092
+ *
593
1093
  * @example
594
1094
  * 200
595
1095
  */
596
1096
  httpStatusCode?: number;
1097
+ /**
1098
+ * @remarks
1099
+ * Response message.
1100
+ *
1101
+ * @example
1102
+ * 无
1103
+ */
597
1104
  message?: string;
598
1105
  /**
1106
+ * @remarks
1107
+ * Request ID.
1108
+ *
599
1109
  * @example
600
1110
  * 943D8EF3-3321-471F-A104-51C96FCA94D6
601
1111
  */