@alicloud/ccc20200701 2.38.1 → 2.38.3

package/dist/models/ListHistoricalAgentReportResponseBody.d.ts

@@ -1,20 +1,132 @@
 import * as $dara from '@darabonba/typescript';
 export declare class ListHistoricalAgentReportResponseBodyDataListBack2Back extends $dara.Model {
+    /**
+     * @remarks
+     * The agent answer rate.
+     *
+     * @example
+     * 1
+     */
     agentHandleRate?: string;
+    /**
+     * @remarks
+     * The answer rate. Formula: CallsAnswered/CallsDialed. Because the answer event and the dial event may fall within different time ranges, the result may exceed 100% in some cases.
+     *
+     * @example
+     * 0.6
+     */
     answerRate?: string;
+    /**
+     * @remarks
+     * The average customer-side ring duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     averageCustomerRingTime?: string;
+    /**
+     * @remarks
+     * The average ring duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     averageRingTime?: string;
+    /**
+     * @remarks
+     * The average talk duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     averageTalkTime?: string;
+    /**
+     * @remarks
+     * The number of calls answered by the agent.
+     *
+     * @example
+     * 10
+     */
     callsAgentHandled?: string;
+    /**
+     * @remarks
+     * The number of calls answered.
+     *
+     * @example
+     * 100
+     */
     callsAnswered?: string;
+    /**
+     * @remarks
+     * The number of calls answered by the customer.
+     *
+     * @example
+     * 7
+     */
     callsCustomerAnswered?: string;
+    /**
+     * @remarks
+     * The number of calls dialed.
+     *
+     * @example
+     * 100
+     */
     callsDialed?: string;
+    /**
+     * @remarks
+     * The customer answer rate.
+     *
+     * @example
+     * 0.7
+     */
     customerAnswerRate?: string;
+    /**
+     * @remarks
+     * The maximum customer-side ring duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     maxCustomerRingTime?: string;
+    /**
+     * @remarks
+     * The maximum ring time. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     maxRingTime?: string;
+    /**
+     * @remarks
+     * The maximum talk time. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     maxTalkTime?: string;
+    /**
+     * @remarks
+     * The total customer-side ring duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalCustomerRingTime?: string;
+    /**
+     * @remarks
+     * The total ring time. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalRingTime?: string;
+    /**
+     * @remarks
+     * The total talk time. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalTalkTime?: string;
     static names(): {
         [key: string]: string;
@@ -28,7 +140,21 @@ export declare class ListHistoricalAgentReportResponseBodyDataListBack2Back exte
     });
 }
 export declare class ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails extends $dara.Model {
+    /**
+     * @remarks
+     * The channel type.
+     *
+     * @example
+     * Web
+     */
     accessChannelType?: string;
+    /**
+     * @remarks
+     * The number of sessions offered.
+     *
+     * @example
+     * 3
+     */
     callsOffered?: number;
     static names(): {
         [key: string]: string;
@@ -42,134 +168,255 @@ export declare class ListHistoricalAgentReportResponseBodyDataListInboundAccessC
     });
 }
 export declare class ListHistoricalAgentReportResponseBodyDataListInbound extends $dara.Model {
+    /**
+     * @remarks
+     * The statistics by channel.
+     */
     accessChannelTypeDetails?: ListHistoricalAgentReportResponseBodyDataListInboundAccessChannelTypeDetails[];
+    /**
+     * @remarks
+     * The average first response time for chat sessions. Unit: seconds.
+     *
+     * @example
+     * 10
+     */
     averageFirstResponseTime?: number;
     /**
+     * @remarks
+     * The average hold time. Formula: TotalHoldTime/CallsHold. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageHoldTime?: number;
+    /**
+     * @remarks
+     * The average response time for chat sessions.
+     *
+     * @example
+     * 12
+     */
     averageResponseTime?: number;
     /**
+     * @remarks
+     * The average ring time. Formula: TotalRingTime/CallsRinged. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * The average talk time. Formula: TotalTalkTime/CallsHandled. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The average after-call work (ACW) time. Formula: TotalWorkTime/CallsHandled. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * The number of attended transfers in. If a call is transferred in to this agent multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsAttendedTransferIn?: number;
     /**
+     * @remarks
+     * The number of attended transfers out. If a call is transferred out to other agents multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsAttendedTransferOut?: number;
     /**
+     * @remarks
+     * The number of blind transfers in. If a call is transferred in to this agent multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsBlindTransferIn?: number;
     /**
+     * @remarks
+     * The number of blind transfers out. If a call is transferred out to other agents multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsBlindTransferOut?: number;
     /**
+     * @remarks
+     * The number of calls answered by the agent.
+     *
      * @example
      * 0
      */
     callsHandled?: number;
     /**
+     * @remarks
+     * The number of holds, which is the number of times calls were placed on hold.
+     *
      * @example
      * 0
      */
     callsHold?: number;
     /**
+     * @remarks
+     * The number of calls offered, which is the number of calls assigned to this agent, including calls blind-transferred and attended-transferred from other agents.
+     *
      * @example
      * 0
      */
     callsOffered?: number;
     /**
+     * @remarks
+     * The number of calls that rang the agent.
+     *
      * @example
      * 0
      */
     callsRinged?: number;
     /**
+     * @remarks
+     * The handle rate. Formula: CallsHandled/CallsOffered. Because the answer event and the offered event may fall within different time ranges, the result may exceed 100% in some cases.
+     *
      * @example
      * 0
      */
     handleRate?: number;
     /**
+     * @remarks
+     * The maximum hold time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * The maximum ring time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * The maximum talk time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum after-call work (ACW) time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * The satisfaction index, which is the average value of satisfaction survey key presses (single-digit numbers).
+     *
      * @example
      * 0
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The satisfaction rate. Formula: number of satisfied ratings/number of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * The number of satisfaction surveys sent.
+     *
      * @example
      * 0
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The number of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionSurveysResponded?: number;
+    /**
+     * @remarks
+     * The 15-second service level.
+     *
+     * @example
+     * 0.85
+     */
     serviceLevel15?: number;
     /**
+     * @remarks
+     * The total hold time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalHoldTime?: number;
+    /**
+     * @remarks
+     * The total number of messages sent in chat sessions.
+     *
+     * @example
+     * 16
+     */
     totalMessagesSent?: number;
+    /**
+     * @remarks
+     * The total number of messages sent by the agent in chat sessions.
+     *
+     * @example
+     * 7
+     */
     totalMessagesSentByAgent?: number;
+    /**
+     * @remarks
+     * The total number of messages sent by the customer in chat sessions.
+     *
+     * @example
+     * 9
+     */
     totalMessagesSentByCustomer?: string;
     /**
+     * @remarks
+     * The total ring time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * The total talk time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total after-call work (ACW) time. Unit: seconds.
+     *
      * @example
      * 0
      */
@@ -186,13 +433,69 @@ export declare class ListHistoricalAgentReportResponseBodyDataListInbound extend
     });
 }
 export declare class ListHistoricalAgentReportResponseBodyDataListInternal extends $dara.Model {
+    /**
+     * @remarks
+     * The average talk duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     averageTalkTime?: number;
+    /**
+     * @remarks
+     * The number of calls answered.
+     *
+     * @example
+     * 100
+     */
     callsAnswered?: number;
+    /**
+     * @remarks
+     * The number of calls dialed.
+     *
+     * @example
+     * 100
+     */
     callsDialed?: number;
+    /**
+     * @remarks
+     * The number of calls answered.
+     *
+     * @example
+     * 100
+     */
     callsHandled?: number;
+    /**
+     * @remarks
+     * The number of inbound calls.
+     *
+     * @example
+     * 100
+     */
     callsOffered?: number;
+    /**
+     * @remarks
+     * The number of calls participated in.
+     *
+     * @example
+     * 100
+     */
     callsTalked?: number;
+    /**
+     * @remarks
+     * The maximum talk time. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     maxTalkTime?: number;
+    /**
+     * @remarks
+     * The total talk time. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalTalkTime?: number;
     static names(): {
         [key: string]: string;
@@ -207,141 +510,225 @@ export declare class ListHistoricalAgentReportResponseBodyDataListInternal exten
 }
 export declare class ListHistoricalAgentReportResponseBodyDataListOutbound extends $dara.Model {
     /**
+     * @remarks
+     * The answer rate. Formula: CallsAnswered/CallsDialed. Because the answer event and the dial event may fall within different time ranges, the result may exceed 100% in some cases.
+     *
      * @example
      * 0
      */
     answerRate?: number;
     /**
+     * @remarks
+     * The average dialing time. Formula: TotalDialingTime/CallsDialed. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageDialingTime?: number;
     /**
+     * @remarks
+     * The average hold time. Formula: TotalHoldTime/CallsHold. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageHoldTime?: number;
     /**
+     * @remarks
+     * The average ring time. Formula: TotalRingTime/CallsRinged. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * The average talk time. Formula: TotalTalkTime/CallsAnswered. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The average after-call work (ACW) time. Formula: TotalWorkTime/CallsDialed. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * The number of calls answered.
+     *
      * @example
      * 0
      */
     callsAnswered?: number;
     /**
+     * @remarks
+     * The number of attended transfers in. If a call is transferred in to this agent multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsAttendedTransferIn?: number;
     /**
+     * @remarks
+     * The number of attended transfers out. If a call is transferred out to other agents multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsAttendedTransferOut?: number;
     /**
+     * @remarks
+     * The number of blind transfers in. If a call is transferred in to this agent multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsBlindTransferIn?: number;
     /**
+     * @remarks
+     * The number of blind transfers out. If a call is transferred out to other agents multiple times, each transfer is counted separately.
+     *
      * @example
      * 0
      */
     callsBlindTransferOut?: number;
     /**
+     * @remarks
+     * The number of calls dialed.
+     *
      * @example
      * 0
      */
     callsDialed?: number;
     /**
+     * @remarks
+     * The number of holds, which is the number of times calls were placed on hold.
+     *
      * @example
      * 0
      */
     callsHold?: number;
     /**
+     * @remarks
+     * The number of calls that rang the agent.
+     *
      * @example
      * 0
      */
     callsRinged?: number;
     /**
+     * @remarks
+     * The maximum dialing time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxDialingTime?: number;
     /**
+     * @remarks
+     * The maximum hold time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * The maximum ring time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * The maximum talk time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum after-call work (ACW) time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * The satisfaction index, which is the average value of satisfaction survey key presses (single-digit numbers).
+     *
      * @example
      * 0
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The satisfaction rate. Formula: number of satisfied ratings/number of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * The number of satisfaction surveys sent.
+     *
      * @example
      * 0
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The number of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * The total dialing time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalDialingTime?: number;
     /**
+     * @remarks
+     * The total hold time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalHoldTime?: number;
     /**
+     * @remarks
+     * The total ring time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * The total talk time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total after-call work (ACW) time. Unit: seconds.
+     *
      * @example
      * 0
      */
@@ -358,8 +745,29 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOutbound exten
     });
 }
 export declare class ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList extends $dara.Model {
+    /**
+     * @remarks
+     * The break type code.
+     *
+     * @example
+     * Meeting.
+     */
     breakCode?: string;
+    /**
+     * @remarks
+     * The number of occurrences of this break type.
+     *
+     * @example
+     * 3
+     */
     count?: number;
+    /**
+     * @remarks
+     * The total duration of this break type. Unit: seconds.
+     *
+     * @example
+     * 120
+     */
     duration?: number;
     static names(): {
         [key: string]: string;
@@ -374,139 +782,270 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOverallBreakCo
 }
 export declare class ListHistoricalAgentReportResponseBodyDataListOverall extends $dara.Model {
     /**
+     * @remarks
+     * The average break duration. Formula: TotalBreakTime / number of breaks. The number of breaks is a non-API statistical field. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageBreakTime?: number;
     /**
+     * @remarks
+     * The average hold duration. Unit: seconds. Formula: TotalHoldTime / (inbound CallsHold + outbound CallsHold).
+     *
      * @example
      * 0
      */
     averageHoldTime?: number;
     /**
+     * @remarks
+     * The average ready duration. Formula: TotalReadyTime / number of ready states. The number of ready states is a non-API statistical field. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageReadyTime?: number;
     /**
+     * @remarks
+     * The average talk duration. Formula: TotalTalkTime / (CallsAnswered + CallsHandled). Unit: seconds.
+     *
      * @example
      * 0
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The average after-call work duration. Formula: TotalWorkTime / TotalCalls. Unit: seconds.
+     *
      * @example
      * 0
      */
     averageWorkTime?: number;
+    /**
+     * @remarks
+     * The statistics for each break type.
+     */
     breakCodeDetailList?: ListHistoricalAgentReportResponseBodyDataListOverallBreakCodeDetailList[];
+    /**
+     * @remarks
+     * The earliest check-in time. The value is a UNIX timestamp. Unit: milliseconds.
+     *
+     * @example
+     * 1686030515000
+     */
     firstCheckInTime?: number;
+    /**
+     * @remarks
+     * The last check-out time. The value is a UNIX timestamp. Unit: milliseconds.
+     *
+     * @example
+     * 1686030515000
+     */
     lastCheckOutTime?: number;
     /**
+     * @remarks
+     * The maximum break duration. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxBreakTime?: number;
     /**
+     * @remarks
+     * The maximum hold time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * The maximum ready duration. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxReadyTime?: number;
     /**
+     * @remarks
+     * The maximum talk time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum after-call work (ACW) time. Unit: seconds.
+     *
      * @example
      * 0
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * The agent occupancy rate. Formula: (TotalWorkTime + TotalTalkTime) / TotalLoggedInTime.
+     *
      * @example
      * 0
      */
     occupancyRate?: number;
     /**
+     * @remarks
+     * The satisfaction index, which is the average value of satisfaction survey key presses (single-digit numbers).
+     *
      * @example
      * 0
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The satisfaction rate. Formula: number of satisfied ratings/number of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * The number of satisfaction surveys sent.
+     *
      * @example
      * 0
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The number of satisfaction survey responses.
+     *
      * @example
      * 0
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * The total break duration. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalBreakTime?: number;
     /**
+     * @remarks
+     * The total number of calls. Formula: CallsOffered + CallsDialed.
+     *
      * @example
      * 0
      */
     totalCalls?: number;
     /**
+     * @remarks
+     * The total hold duration. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalHoldTime?: number;
     /**
+     * @remarks
+     * The total logged-in duration, excluding break time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalLoggedInTime?: number;
+    /**
+     * @remarks
+     * The total off-site online duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalOffSiteLoggedInTime?: number;
     /**
+     * @remarks
+     * The total off-site online duration. Unit: seconds.
+     *
      * @example
-     * 已弃用，请使用TotalOffSiteLoggedInTime代替此参数
+     * Deprecated. Use TotalOffSiteLoggedInTime instead.
      */
     totalOffSiteOnlineTime?: number;
+    /**
+     * @remarks
+     * The total online duration in office phone mode. Unit: seconds.
+     *
+     * @example
+     * 3600
+     */
     totalOfficePhoneLoggedInTime?: number;
     /**
+     * @remarks
+     * The total online duration in office phone mode. Unit: seconds.
+     *
      * @example
-     * 已弃用，请使用TotalOfficePhoneLoggedInTime代替此参数
+     * Deprecated. Use TotalOfficePhoneLoggedInTime instead.
      */
     totalOfficePhoneOnlineTime?: number;
+    /**
+     * @remarks
+     * The total on-site online duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalOnSiteLoggedInTime?: number;
     /**
+     * @remarks
+     * The total on-site online duration. Unit: seconds.
+     *
      * @example
-     * 已弃用，请使用TotalOnSiteLoggedInTime代替此参数
+     * Deprecated. Use TotalOnSiteLoggedInTime instead.
      */
     totalOnSiteOnlineTime?: number;
+    /**
+     * @remarks
+     * The total outbound-only online duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalOutboundScenarioLoggedInTime?: number;
+    /**
+     * @remarks
+     * The total outbound-only idle duration. Unit: seconds.
+     *
+     * @example
+     * 100
+     */
     totalOutboundScenarioReadyTime?: number;
     /**
+     * @remarks
+     * The total outbound-only online duration. Unit: seconds.
+     *
      * @example
-     * 已弃用，请使用TotalOutboundScenarioLoggedInTime代替此参数
+     * Deprecated. Use TotalOutboundScenarioLoggedInTime instead.
      */
     totalOutboundScenarioTime?: number;
     /**
+     * @remarks
+     * The total ready duration. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalReadyTime?: number;
     /**
+     * @remarks
+     * The total talk time. Unit: seconds.
+     *
      * @example
      * 0
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total after-call work (ACW) time. Unit: seconds.
+     *
      * @example
      * 0
      */
@@ -524,26 +1063,69 @@ export declare class ListHistoricalAgentReportResponseBodyDataListOverall extend
 }
 export declare class ListHistoricalAgentReportResponseBodyDataList extends $dara.Model {
     /**
+     * @remarks
+     * The agent ID.
+     *
      * @example
      * agent1@ccc-test
      */
     agentId?: string;
+    /**
+     * @remarks
+     * The agent name.
+     *
+     * @example
+     * Agent Wang.
+     */
     agentName?: string;
+    /**
+     * @remarks
+     * The back-to-back call metrics.
+     */
     back2Back?: ListHistoricalAgentReportResponseBodyDataListBack2Back;
     /**
+     * @remarks
+     * The agent display ID.
+     *
      * @example
      * 001
      */
     displayId?: string;
+    /**
+     * @remarks
+     * The inbound data.
+     */
     inbound?: ListHistoricalAgentReportResponseBodyDataListInbound;
+    /**
+     * @remarks
+     * The internal call metrics.
+     */
     internal?: ListHistoricalAgentReportResponseBodyDataListInternal;
+    /**
+     * @remarks
+     * The outbound data.
+     */
     outbound?: ListHistoricalAgentReportResponseBodyDataListOutbound;
+    /**
+     * @remarks
+     * The overall data.
+     */
     overall?: ListHistoricalAgentReportResponseBodyDataListOverall;
     /**
+     * @remarks
+     * The list of skill group IDs to which the agent belongs. The format is a JSON array character string. Each array element is a skill group ID.
+     *
      * @example
      * ["skillgroup1@ccc-test","skillgroup2@ccc-test"]
      */
     skillGroupIds?: string;
+    /**
+     * @remarks
+     * The list of skill group names to which the agent belongs. The format is a JSON array character string. Each array element is a skill group name.
+     *
+     * @example
+     * ["TestSkillGroup1","TestSkillGroup2"]
+     */
     skillGroupNames?: string;
     static names(): {
         [key: string]: string;
@@ -557,18 +1139,31 @@ export declare class ListHistoricalAgentReportResponseBodyDataList extends $dara
     });
 }
 export declare class ListHistoricalAgentReportResponseBodyData extends $dara.Model {
+    /**
+     * @remarks
+     * The list of agent historical data.
+     */
     list?: ListHistoricalAgentReportResponseBodyDataList[];
     /**
+     * @remarks
+     * The page number. Valid values: 1 to 100.
+     *
      * @example
      * 1
      */
     pageNumber?: number;
     /**
+     * @remarks
+     * The page size. Valid values: 1 to 100.
+     *
      * @example
      * 100
      */
     pageSize?: number;
     /**
+     * @remarks
+     * The total count.
+     *
      * @example
      * 10
      */
@@ -586,18 +1181,38 @@ export declare class ListHistoricalAgentReportResponseBodyData extends $dara.Mod
 }
 export declare class ListHistoricalAgentReportResponseBody extends $dara.Model {
     /**
+     * @remarks
+     * The response code.
+     *
      * @example
      * OK
      */
     code?: string;
+    /**
+     * @remarks
+     * The data.
+     */
     data?: ListHistoricalAgentReportResponseBodyData;
     /**
+     * @remarks
+     * The HTTP status code.
+     *
      * @example
      * 200
      */
     httpStatusCode?: number;
+    /**
+     * @remarks
+     * The response message.
+     *
+     * @example
+     * None.
+     */
     message?: string;
     /**
+     * @remarks
+     * The request ID.
+     *
      * @example
      * EEEE671A-3E24-4A04-81E6-6C4F5B39DF75
      */