@alicloud/ccc20200701 2.38.1 → 2.38.3

package/dist/models/ListIntervalAgentSkillGroupReportResponseBody.d.ts

@@ -1,80 +1,153 @@
 import * as $dara from '@darabonba/typescript';
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back extends $dara.Model {
     /**
+     * @remarks
+     * The answer rate on the agent side.
+     *
      * @example
      * 100
      */
     agentAnswerRate?: number;
+    /**
+     * @remarks
+     * The agent answer rate.
+     *
+     * @example
+     * 1
+     */
     agentHandleRate?: number;
     /**
+     * @remarks
+     * The connection rate. Formula: CallsAnswered / CallsDialed. The result may exceed 100% because the connection event and the answer event may occur in different time ranges.
+     *
      * @example
      * 0.5
      */
     answerRate?: number;
     /**
+     * @remarks
+     * The average ring duration on the customer side, in seconds.
+     *
      * @example
      * 100
      */
     averageCustomerRingTime?: number;
     /**
+     * @remarks
+     * The average ring duration, in seconds.
+     *
      * @example
      * 100
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * The average talk duration, in seconds.
+     *
      * @example
      * 100
      */
     averageTalkTime?: number;
+    /**
+     * @remarks
+     * The number of calls answered by the agent.
+     *
+     * @example
+     * 5
+     */
     callsAgentHandled?: number;
     /**
+     * @remarks
+     * The number of connected calls.
+     *
      * @example
      * 100
      */
     callsAnswered?: number;
+    /**
+     * @remarks
+     * The number of calls answered by the customer.
+     *
+     * @example
+     * 12
+     */
     callsCustomerAnswered?: number;
     /**
+     * @remarks
+     * The number of calls answered on the customer side.
+     *
      * @example
      * 100
      */
     callsCustomerHandled?: number;
     /**
+     * @remarks
+     * The number of dialed calls.
+     *
      * @example
      * 100
      */
     callsDialed?: number;
+    /**
+     * @remarks
+     * The customer connection rate.
+     *
+     * @example
+     * 0.6
+     */
     customerAnswerRate?: number;
     /**
+     * @remarks
+     * The answer rate on the customer side.
+     *
      * @example
      * 100
      */
     customerHandleRate?: number;
     /**
+     * @remarks
+     * The maximum ring duration on the customer side, in seconds.
+     *
      * @example
      * 100
      */
     maxCustomerRingTime?: number;
     /**
+     * @remarks
+     * The maximum ring duration, in seconds.
+     *
      * @example
      * 100
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * The maximum talk duration, in seconds.
+     *
      * @example
      * 100
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The total ring duration on the customer side, in seconds.
+     *
      * @example
      * 100
      */
     totalCustomerRingTime?: number;
     /**
+     * @remarks
+     * The total ring duration, in seconds.
+     *
      * @example
      * 100
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * The total talk duration, in seconds.
+     *
      * @example
      * 100
      */
@@ -91,132 +164,242 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back
     });
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInbound extends $dara.Model {
+    /**
+     * @remarks
+     * The average first response time for chat sessions, in seconds.
+     *
+     * @example
+     * 6
+     */
     averageFirstResponseTime?: number;
     /**
+     * @remarks
+     * The average hold duration, in seconds. Formula: TotalHoldTime / CallsHold.
+     *
      * @example
      * 100
      */
     averageHoldTime?: number;
+    /**
+     * @remarks
+     * The average response time for chat sessions.
+     *
+     * @example
+     * 18
+     */
     averageResponseTime?: number;
     /**
+     * @remarks
+     * The average ring duration, in seconds.
+     *
      * @example
      * 11
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * The average talk duration, in seconds. Formula: TotalTalkTime / CallsHandled.
+     *
      * @example
      * 100
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The average post-processing duration, in seconds. Formula: TotalWorkTime / CallsHandled.
+     *
      * @example
      * 100
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * The number of consulted transfers-in. If a call is transferred to the agent multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsAttendedTransferIn?: number;
     /**
+     * @remarks
+     * The number of consulted transfers-out. If a call is transferred to other agents multiple times, each transfer is counted as one.
+     *
      * @example
      * 10
      */
     callsAttendedTransferOut?: number;
     /**
+     * @remarks
+     * The number of blind transfers-in. If a call is transferred to the agent multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsBlindTransferIn?: number;
     /**
+     * @remarks
+     * The number of blind transfers-out. If a call is transferred to other agents multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsBlindTransferOut?: number;
     /**
+     * @remarks
+     * The number of answered calls. This is the number of times the agent answered a call.
+     *
      * @example
      * 7
      */
     callsHandled?: number;
     /**
+     * @remarks
+     * The number of held calls. This is the number of times a call was put on hold.
+     *
      * @example
      * 100
      */
     callsHold?: number;
     /**
+     * @remarks
+     * The number of calls assigned to the agent. This includes calls that are blind transferred or consult transferred to the agent.
+     *
      * @example
      * 100
      */
     callsOffered?: number;
     /**
+     * @remarks
+     * The number of calls that rang for the agent.
+     *
      * @example
      * 100
      */
     callsRinged?: number;
     /**
+     * @remarks
+     * The answer rate. Formula: CallsHandled / CallsOffered. The result may exceed 100% because the answer event and the assignment event may occur in different time ranges.
+     *
      * @example
      * 0.5
      */
     handleRate?: number;
     /**
+     * @remarks
+     * The maximum hold duration, in seconds.
+     *
      * @example
      * 100
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * The maximum ring duration, in seconds.
+     *
      * @example
      * 100
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * The maximum talk duration, in seconds.
+     *
      * @example
      * 100
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum post-processing duration, in seconds.
+     *
      * @example
      * 100
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * The satisfaction index. This is the average value of the single-digit numbers pressed for satisfaction surveys.
+     *
      * @example
      * 100
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The satisfaction rate. Formula: Number of satisfactory ratings / Number of satisfaction survey responses.
+     *
      * @example
      * 0.5
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * The number of satisfaction surveys sent.
+     *
      * @example
      * 100
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The number of satisfaction survey responses.
+     *
      * @example
      * 100
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * The total hold duration, in seconds.
+     *
      * @example
      * 100
      */
     totalHoldTime?: number;
+    /**
+     * @remarks
+     * The total number of messages sent in chat sessions.
+     *
+     * @example
+     * 12
+     */
     totalMessagesSent?: number;
+    /**
+     * @remarks
+     * The total number of messages sent by the agent in chat sessions.
+     *
+     * @example
+     * 8
+     */
     totalMessagesSentByAgent?: number;
+    /**
+     * @remarks
+     * The total number of messages sent by the customer in chat sessions.
+     *
+     * @example
+     * 5
+     */
     totalMessagesSentByCustomer?: number;
     /**
+     * @remarks
+     * The total ring duration, in seconds.
+     *
      * @example
      * 100
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * The total talk duration, in seconds.
+     *
      * @example
      * 100
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total post-processing duration, in seconds.
+     *
      * @example
      * 85
      */
@@ -234,42 +417,73 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInbound ex
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInternal extends $dara.Model {
     /**
+     * @remarks
+     * The average talk duration, in seconds.
+     *
      * @example
      * 100
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The number of connected calls.
+     *
      * @example
      * 100
      */
     callsAnswered?: number;
     /**
+     * @remarks
+     * The number of dialed calls.
+     *
      * @example
      * 100
      */
     callsDialed?: number;
     /**
+     * @remarks
+     * The number of answered calls. This is the number of times the agent answered a call. If a call enters a queue and is answered by multiple agents, it is counted as one.
+     *
      * @example
      * 100
      */
     callsHandled?: number;
     /**
+     * @remarks
+     * The number of calls assigned to the agent. This includes calls that are blind transferred or consult transferred to the agent.
+     *
      * @example
      * 100
      */
     callsOffered?: number;
     /**
+     * @remarks
+     * This parameter is deprecated. Use CallsTalked instead.
+     *
      * @example
      * 100
      */
     callsTalk?: number;
+    /**
+     * @remarks
+     * The number of calls participated in.
+     *
+     * @example
+     * 100
+     */
     callsTalked?: number;
     /**
+     * @remarks
+     * The maximum talk duration, in seconds.
+     *
      * @example
      * 100
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The total talk duration, in seconds.
+     *
      * @example
      * 100
      */
@@ -287,141 +501,225 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataInternal e
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOutbound extends $dara.Model {
     /**
+     * @remarks
+     * The connection rate. Formula: CallsAnswered / CallsDialed. The result may exceed 100% because the connection event and the answer event may occur in different time ranges.
+     *
      * @example
      * 0.5
      */
     answerRate?: number;
     /**
+     * @remarks
+     * The average dialing duration, in seconds. Formula: TotalDialingTime / CallsDialed.
+     *
      * @example
      * 100
      */
     averageDialingTime?: number;
     /**
+     * @remarks
+     * The average hold duration, in seconds. Formula: TotalHoldTime / CallsHold.
+     *
      * @example
      * 100
      */
     averageHoldTime?: number;
     /**
+     * @remarks
+     * The average ring duration, in seconds.
+     *
      * @example
      * 100
      */
     averageRingTime?: number;
     /**
+     * @remarks
+     * The average talk duration, in seconds. Formula: TotalTalkTime / CallsAnswered.
+     *
      * @example
      * 100
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The average post-processing duration, in seconds. Formula: TotalWorkTime / CallsDialed.
+     *
      * @example
      * 100
      */
     averageWorkTime?: number;
     /**
+     * @remarks
+     * The number of connected calls.
+     *
      * @example
      * 100
      */
     callsAnswered?: number;
     /**
+     * @remarks
+     * The number of consulted transfers-in. If a call is transferred to the agent multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsAttendedTransferIn?: number;
     /**
+     * @remarks
+     * The number of consulted transfers-out. If a call is transferred to other agents multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsAttendedTransferOut?: number;
     /**
+     * @remarks
+     * The number of blind transfers-in. If a call is transferred to the agent multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsBlindTransferIn?: number;
     /**
+     * @remarks
+     * The number of blind transfers-out. If a call is transferred to other agents multiple times, each transfer is counted as one.
+     *
      * @example
      * 100
      */
     callsBlindTransferOut?: number;
     /**
+     * @remarks
+     * The number of dialed calls.
+     *
      * @example
      * 100
      */
     callsDialed?: number;
     /**
+     * @remarks
+     * The number of held calls. This is the number of times a call was put on hold.
+     *
      * @example
      * 100
      */
     callsHold?: number;
     /**
+     * @remarks
+     * The number of calls that rang for the agent.
+     *
      * @example
      * 100
      */
     callsRinged?: number;
     /**
+     * @remarks
+     * The maximum dialing duration, in seconds.
+     *
      * @example
      * 100
      */
     maxDialingTime?: number;
     /**
+     * @remarks
+     * The maximum hold duration, in seconds.
+     *
      * @example
      * 100
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * The maximum ring duration, in seconds.
+     *
      * @example
      * 100
      */
     maxRingTime?: number;
     /**
+     * @remarks
+     * The maximum talk duration, in seconds.
+     *
      * @example
      * 0
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum post-processing duration, in seconds.
+     *
      * @example
      * 100
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * The satisfaction index. This is the average value of the single-digit numbers pressed for satisfaction surveys.
+     *
      * @example
      * 100
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The satisfaction rate. Formula: Number of satisfactory ratings / Number of satisfaction survey responses.
+     *
      * @example
      * 100
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * The number of satisfaction surveys sent.
+     *
      * @example
      * 100
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The number of satisfaction survey responses.
+     *
      * @example
      * 100
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * The total dialing duration, in seconds.
+     *
      * @example
      * 100
      */
     totalDialingTime?: number;
     /**
+     * @remarks
+     * The total hold duration, in seconds.
+     *
      * @example
      * 100
      */
     totalHoldTime?: number;
     /**
+     * @remarks
+     * The total ring duration, in seconds.
+     *
      * @example
      * 100
      */
     totalRingTime?: number;
     /**
+     * @remarks
+     * The total talk duration, in seconds.
+     *
      * @example
      * 100
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total post-processing duration, in seconds.
+     *
      * @example
      * 100
      */
@@ -438,13 +736,26 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOutbound e
     });
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList extends $dara.Model {
+    /**
+     * @remarks
+     * The break code.
+     *
+     * @example
+     * 开会
+     */
     breakCode?: string;
     /**
+     * @remarks
+     * The number of times.
+     *
      * @example
      * 1
      */
     count?: number;
     /**
+     * @remarks
+     * The duration, in seconds.
+     *
      * @example
      * 100
      */
@@ -462,137 +773,254 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverallBre
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverall extends $dara.Model {
     /**
+     * @remarks
+     * The average break duration, in seconds.
+     *
      * @example
      * 100
      */
     averageBreakTime?: number;
     /**
+     * @remarks
+     * The average hold duration, in seconds. Formula: TotalHoldTime / (Inbound.CallsHold + Outbound.CallsHold).
+     *
      * @example
      * 100
      */
     averageHoldTime?: number;
     /**
+     * @remarks
+     * The average ready duration, in seconds. Formula: TotalReadyTime / Number of times in Ready state. The number of times in the Ready state is not a statistical field of the API.
+     *
      * @example
      * 100
      */
     averageReadyTime?: number;
     /**
+     * @remarks
+     * The average talk duration, in seconds. Formula: TotalTalkTime / (CallsAnswered + CallsHandled).
+     *
      * @example
      * 100
      */
     averageTalkTime?: number;
     /**
+     * @remarks
+     * The average post-processing duration, in seconds. Formula: TotalWorkTime / TotalCalls.
+     *
      * @example
      * 100
      */
     averageWorkTime?: number;
+    /**
+     * @remarks
+     * The list of break details.
+     */
     breakCodeDetailList?: ListIntervalAgentSkillGroupReportResponseBodyDataOverallBreakCodeDetailList[];
     /**
+     * @remarks
+     * This parameter has a value only when Interval is set to Daily. It indicates the first up time of the day.
+     *
      * @example
      * 100
      */
     firstCheckInTime?: number;
+    /**
+     * @remarks
+     * The last check-out time. This is a UNIX timestamp in milliseconds.
+     *
+     * @example
+     * 1712548421000
+     */
     lastCheckOutTime?: number;
     /**
+     * @remarks
+     * The last check-out time. This is a UNIX timestamp in milliseconds.
+     *
      * @example
      * 100
      */
     lastCheckoutTime?: number;
     /**
+     * @remarks
+     * The maximum break duration, in seconds.
+     *
      * @example
      * 100
      */
     maxBreakTime?: number;
     /**
+     * @remarks
+     * The maximum hold duration, in seconds.
+     *
      * @example
      * 100
      */
     maxHoldTime?: number;
     /**
+     * @remarks
+     * The maximum ready duration, in seconds.
+     *
      * @example
      * 100
      */
     maxReadyTime?: number;
     /**
+     * @remarks
+     * The maximum talk duration, in seconds.
+     *
      * @example
      * 100
      */
     maxTalkTime?: number;
     /**
+     * @remarks
+     * The maximum post-processing duration, in seconds.
+     *
      * @example
      * 100
      */
     maxWorkTime?: number;
     /**
+     * @remarks
+     * The agent occupancy rate.
+     *
      * @example
      * 0.4
      */
     occupancyRate?: number;
     /**
+     * @remarks
+     * The satisfaction index. This is the average value of the single-digit numbers pressed for satisfaction surveys.
+     *
      * @example
      * 1.4
      */
     satisfactionIndex?: number;
     /**
+     * @remarks
+     * The satisfaction rate. Formula: Number of satisfactory ratings / Number of satisfaction survey responses.
+     *
      * @example
      * 100
      */
     satisfactionRate?: number;
     /**
+     * @remarks
+     * The number of satisfaction surveys sent.
+     *
      * @example
      * 100
      */
     satisfactionSurveysOffered?: number;
     /**
+     * @remarks
+     * The number of satisfaction survey responses.
+     *
      * @example
      * 100
      */
     satisfactionSurveysResponded?: number;
     /**
+     * @remarks
+     * The total break duration, in seconds.
+     *
      * @example
      * 100
      */
     totalBreakTime?: number;
     /**
+     * @remarks
+     * The total number of calls. Formula: CallsOffered + CallsDialed.
+     *
      * @example
      * 100
      */
     totalCalls?: number;
     /**
+     * @remarks
+     * The total hold duration, in seconds.
+     *
      * @example
      * 100
      */
     totalHoldTime?: number;
     /**
+     * @remarks
+     * The total logon duration, in seconds. *Note: This does not include offline and break durations.*
+     *
      * @example
      * 100
      */
     totalLoggedInTime?: number;
+    /**
+     * @remarks
+     * The total off-site online duration, in seconds.
+     *
+     * @example
+     * 100
+     */
     totalOffSiteLoggedInTime?: string;
+    /**
+     * @remarks
+     * The online duration of the office phone, in seconds.
+     *
+     * @example
+     * 100
+     */
     totalOfficePhoneLoggedInTime?: string;
+    /**
+     * @remarks
+     * The total on-site online duration, in seconds.
+     *
+     * @example
+     * 100
+     */
     totalOnSiteLoggedInTime?: string;
+    /**
+     * @remarks
+     * The total online duration in outbound-only scenarios, in seconds.
+     *
+     * @example
+     * 100
+     */
     totalOutboundScenarioLoggedInTime?: number;
     /**
+     * @remarks
+     * The total idle duration in outbound-only scenarios, in seconds.
+     *
      * @example
      * 100
      */
     totalOutboundScenarioReadyTime?: number;
     /**
+     * @remarks
+     * The total duration of outbound-only scenarios, in seconds.
+     *
      * @example
      * 100
      */
     totalOutboundScenarioTime?: number;
     /**
+     * @remarks
+     * The total ready duration, in seconds.
+     *
      * @example
      * 100
      */
     totalReadyTime?: number;
     /**
+     * @remarks
+     * The total talk duration, in seconds.
+     *
      * @example
      * 100
      */
     totalTalkTime?: number;
     /**
+     * @remarks
+     * The total post-processing duration, in seconds.
+     *
      * @example
      * 100
      */
@@ -609,12 +1037,35 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyDataOverall ex
     });
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBodyData extends $dara.Model {
+    /**
+     * @remarks
+     * Back-to-back call metrics.
+     */
     back2Back?: ListIntervalAgentSkillGroupReportResponseBodyDataBack2Back;
+    /**
+     * @remarks
+     * Inbound metrics.
+     */
     inbound?: ListIntervalAgentSkillGroupReportResponseBodyDataInbound;
+    /**
+     * @remarks
+     * Internal call metrics.
+     */
     internal?: ListIntervalAgentSkillGroupReportResponseBodyDataInternal;
+    /**
+     * @remarks
+     * Outbound metrics.
+     */
     outbound?: ListIntervalAgentSkillGroupReportResponseBodyDataOutbound;
+    /**
+     * @remarks
+     * Overall metrics.
+     */
     overall?: ListIntervalAgentSkillGroupReportResponseBodyDataOverall;
     /**
+     * @remarks
+     * The start time of the time range. This is a UNIX timestamp in milliseconds.
+     *
      * @example
      * 1620291600000
      */
@@ -632,18 +1083,38 @@ export declare class ListIntervalAgentSkillGroupReportResponseBodyData extends $
 }
 export declare class ListIntervalAgentSkillGroupReportResponseBody extends $dara.Model {
     /**
+     * @remarks
+     * The response code.
+     *
      * @example
      * OK
      */
     code?: string;
+    /**
+     * @remarks
+     * A list of interval-based statistical data for the agent in the skill group.
+     */
     data?: ListIntervalAgentSkillGroupReportResponseBodyData[];
     /**
+     * @remarks
+     * The HTTP status code.
+     *
      * @example
      * 200
      */
     httpStatusCode?: number;
+    /**
+     * @remarks
+     * The response message.
+     *
+     * @example
+     * 无
+     */
     message?: string;
     /**
+     * @remarks
+     * The request ID.
+     *
      * @example
      * 2778FA12-EDD6-42AA-9B15-AF855072E5E5
      */