lesli_support 0.1.0

data/app/helpers/lesli_support/catalog_workspaces_helper.rb

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+module LesliSupport
+  module CatalogWorkspacesHelper
+  end
+end

data/app/helpers/lesli_support/catalogs_helper.rb

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+module LesliSupport
+  module CatalogsHelper
+  end
+end

data/app/helpers/lesli_support/dashboards_helper.rb

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+module LesliSupport
+  module DashboardsHelper
+  end
+end

data/app/helpers/lesli_support/options_helper.rb

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+module LesliSupport
+  module OptionsHelper
+  end
+end

data/app/helpers/lesli_support/ticket/discussions_helper.rb

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+module LesliSupport
+  module Ticket::DiscussionsHelper
+  end
+end

data/app/jobs/lesli_support/application_job.rb

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+module LesliSupport
+  class ApplicationJob < ActiveJob::Base
+  end
+end

data/app/mailers/lesli_support/application_mailer.rb

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+module LesliSupport
+  class ApplicationMailer < ActionMailer::Base
+    default from: "from@example.com"
+    layout "mailer"
+  end
+end

data/app/models/lesli_support/account.rb

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+=begin
+
+Lesli
+
+Copyright (c) 2023, Lesli Technologies, S. A.
+
+This program is free software: you can redistribute it and/or modify
+it under the terms of the GNU General Public License as published by
+the Free Software Foundation, either version 3 of the License, or
+(at your option) any later version.
+
+This program is distributed in the hope that it will be useful,
+but WITHOUT ANY WARRANTY; without even the implied warranty of
+MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+GNU General Public License for more details.
+
+You should have received a copy of the GNU General Public License
+along with this program. If not, see http://www.gnu.org/licenses/.
+
+Lesli · Ruby on Rails SaaS Development Framework.
+
+Made with ♥ by https://www.lesli.tech
+Building a better future, one line of code at a time.
+
+@contact  hello@lesli.tech
+@website  https://www.lesli.tech
+@license  GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
+
+// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
+// · 
+=end
+
+module LesliSupport
+    class Account < ApplicationRecord
+        belongs_to :account, class_name: "Lesli::Account"
+        has_many :catalog_workspaces
+        has_many :catalog_types
+        has_many :catalog_categories
+        has_many :catalog_priorities
+        has_many :tickets
+
+        after_create :initialize_account
+
+        def initialize_account
+            Dashboard.initialize_dashboard(self)
+        end
+    end
+end

data/app/models/lesli_support/application_record.rb

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+module LesliSupport
+  class ApplicationRecord < ActiveRecord::Base
+    self.abstract_class = true
+  end
+end

data/app/models/lesli_support/catalog.rb

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+module LesliSupport
+    class Catalog < ApplicationRecord
+        has_ancestry
+        belongs_to :parent, class_name: "Catalog", optional: true
+
+        after_save :catalog_option_order 
+
+        def catalog_option_order 
+            return if self.parent_id.nil? 
+            return unless self.order.nil?
+            self.order = self.id 
+            self.save!
+        end 
+    end
+end

data/app/models/lesli_support/catalog_category.rb

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+module LesliSupport
+    class CatalogCategory < ApplicationRecord
+        has_many :tickets
+    end
+end

data/app/models/lesli_support/catalog_priority.rb

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+module LesliSupport
+    class CatalogPriority < ApplicationRecord
+        has_many :tickets
+    end
+end

data/app/models/lesli_support/catalog_type.rb

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+module LesliSupport
+    class CatalogType < ApplicationRecord
+        has_many :tickets
+    end
+end

data/app/models/lesli_support/catalog_workspace.rb

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+module LesliSupport
+    class CatalogWorkspace < ApplicationRecord
+        has_many :tickets
+    end
+end

data/app/models/lesli_support/dashboard/component.rb

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+module LesliSupport
+    class Dashboard::Component < ApplicationRecord
+
+        belongs_to :dashboard, inverse_of: :components
+
+        def self.component_ids
+            ["version", "my-tasks"]
+        end
+        # components_ids: {
+        #     list_new_tickets: "list_new_tickets",
+        #     list_my_tickets: "list_my_tickets",
+        #     list_unassigned_tickets: "list_unassigned_tickets",
+        #     chart_tickets_by_type: "chart_tickets_by_type",
+        #     chart_tickets_by_category: "chart_tickets_by_category",
+        #     hours_worked: "hours_worked"
+        # }
+    end
+end

data/app/models/lesli_support/dashboard.rb

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+
+module LesliSupport
+    class Dashboard < Lesli::Shared::Dashboard
+        self.table_name = "lesli_support_dashboards"
+
+        belongs_to :account
+
+        has_many :components, inverse_of: :dashboard, autosave: true, dependent: :destroy
+        accepts_nested_attributes_for :components, allow_destroy: true
+
+        def self.initialize_dashboard(account) 
+            super(self, account, [])
+        end
+    end
+end

data/app/models/lesli_support/option.rb

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+module LesliSupport
+  class Option < ApplicationRecord
+  end
+end

data/app/models/lesli_support/ticket/discussion.rb

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+module LesliSupport
+    class Ticket::Discussion < Lesli::CloudObject::Discussion
+        belongs_to :cloud_object, class_name: "LesliSupport::Ticket", foreign_key: "ticket_id"
+        belongs_to :parent, class_name: "Discussion", optional: true
+        has_many :children, class_name: "Discussion", foreign_key: "parent_id"
+    end
+end

data/app/models/lesli_support/ticket.rb

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+=begin
+
+Lesli
+
+Copyright (c) 2023, Lesli Technologies, S. A.
+
+This program is free software: you can redistribute it and/or modify
+it under the terms of the GNU General Public License as published by
+the Free Software Foundation, either version 3 of the License, or
+(at your option) any later version.
+
+This program is distributed in the hope that it will be useful,
+but WITHOUT ANY WARRANTY; without even the implied warranty of
+MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+GNU General Public License for more details.
+
+You should have received a copy of the GNU General Public License
+along with this program. If not, see http://www.gnu.org/licenses/.
+
+Lesli · Ruby on Rails SaaS Development Framework.
+
+Made with ♥ by https://www.lesli.tech
+Building a better future, one line of code at a time.
+
+@contact  hello@lesli.tech
+@website  https://www.lesli.tech
+@license  GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
+
+// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
+// · 
+=end
+
+module LesliSupport
+    class Ticket < Lesli::ApplicationLesliRecord
+        belongs_to :account
+        belongs_to :user, class_name: "Lesli::User"
+        belongs_to :creator, class_name: "Lesli::User"
+
+        belongs_to :catalog_workspace, optional: true
+        belongs_to :catalog_type, optional: true
+        belongs_to :catalog_category, optional: true
+        belongs_to :catalog_priority, optional: true
+    end
+end

data/app/services/lesli_support/catalog_service.rb

@@ -0,0 +1,139 @@
+=begin
+
+Lesli
+
+Copyright (c) 2023, Lesli Technologies, S. A.
+
+This program is free software: you can redistribute it and/or modify
+it under the terms of the GNU General Public License as published by
+the Free Software Foundation, either version 3 of the License, or
+(at your option) any later version.
+
+This program is distributed in the hope that it will be useful,
+but WITHOUT ANY WARRANTY; without even the implied warranty of
+MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+GNU General Public License for more details.
+
+You should have received a copy of the GNU General Public License
+along with this program. If not, see http://www.gnu.org/licenses/.
+
+Lesli · Ruby on Rails SaaS Development Framework.
+
+Made with ♥ by https://www.lesli.tech
+Building a better future, one line of code at a time.
+
+@contact  hello@lesli.tech
+@website  https://www.lesli.tech
+@license  GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
+
+// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
+// · 
+=end
+
+module LesliSupport
+    class CatalogService < Lesli::ApplicationLesliService
+
+        def find ticket_id
+            super(current_user.account.help.tickets.find_by(id: ticket_id))
+        end
+
+        def index
+
+            return current_user.account.support.tickets.left_joins(
+                :user, :creator
+            ).select(
+                :id,
+                :subject,
+                :deadline,
+                :creator_id,
+                :user_id,
+                "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
+                "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
+                "lesli_support_tickets.updated_at",
+                "lesli_support_tickets.created_at"
+            ).order(id: :desc)
+            .page(query[:pagination][:page])
+            .per(query[:pagination][:perPage])
+
+            current_user.account.help.tickets.left_joins(
+                :priority, 
+                :type, 
+                :workspace, 
+                :category, 
+                :status, 
+                :assignments,
+                :assigned,
+                :user
+            ).select(
+                :id,
+                :subject,
+                :deadline,
+                :assigned_id,
+                :user_id,
+                "CONCAT_WS(' ', users.first_name, users.last_name) as assigned_name",
+                "CONCAT_WS(' ', users_cloud_help_tickets.first_name, users_cloud_help_tickets.last_name) as user_name",
+                "cloud_help_tickets.updated_at",
+                "cloud_help_tickets.created_at"
+            )
+        end
+
+        def create(ticket_params)
+
+            ticket = current_user.account.help.tickets.new(ticket_params)
+            #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
+            ticket.creator = current_user
+            ticket.user = current_user
+
+            unless ticket_params.dig(:started_at)
+                #ticket.started_at = LC::Date2.new(Time.current).date.get
+            end
+
+            if ticket.save
+                #Ticket.log_activity_create(current_user, ticket)
+                #Ticket::Subscriber.add_subscriber(ticket, current_user, "discussion_created", "email")
+                #Workflow::Action.execute_actions(current_user, ticket, {}, ticket.attributes)
+                self.resource = ticket
+            else
+                pp ticket.errors.full_messages
+                self.error(ticket.errors.full_messages.to_sentence)
+            end
+
+            self
+        end
+
+        def show()
+            return current_user.account.help.tickets.left_joins(
+                :user, :creator
+            ).select(
+                :id,
+                :subject,
+                :deadline,
+                :creator_id,
+                :user_id,
+                "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
+                "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
+                "lesli_support_tickets.updated_at",
+                "lesli_support_tickets.created_at"
+            ).where("lesli_support_tickets.id = ?", self.resource.id).first
+        end
+
+        def options() 
+            catalogs = {}
+
+            # Retrieve all root nodes (nodes with no parent)
+            root_catalogs = current_user.account.support.catalogs
+                .where(ancestry: nil)
+
+            # Fetch all trees
+            root_catalogs.each do |catalog|
+                catalogs[catalog.name.downcase] = {
+                    id: catalog.id,
+                    name: catalog.name,
+                    options: catalog.children
+                }
+            end
+
+            catalogs
+        end
+    end
+end

data/app/services/lesli_support/ticket_service.rb

@@ -0,0 +1,147 @@
+=begin
+
+Lesli
+
+Copyright (c) 2023, Lesli Technologies, S. A.
+
+This program is free software: you can redistribute it and/or modify
+it under the terms of the GNU General Public License as published by
+the Free Software Foundation, either version 3 of the License, or
+(at your option) any later version.
+
+This program is distributed in the hope that it will be useful,
+but WITHOUT ANY WARRANTY; without even the implied warranty of
+MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+GNU General Public License for more details.
+
+You should have received a copy of the GNU General Public License
+along with this program. If not, see http://www.gnu.org/licenses/.
+
+Lesli · Ruby on Rails SaaS Development Framework.
+
+Made with ♥ by https://www.lesli.tech
+Building a better future, one line of code at a time.
+
+@contact  hello@lesli.tech
+@website  https://www.lesli.tech
+@license  GPLv3 http://www.gnu.org/licenses/gpl-3.0.en.html
+
+// · ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~     ~·~
+// · 
+=end
+
+module LesliSupport
+    class TicketService < Lesli::ApplicationLesliService
+
+        def find ticket_id
+            super(current_user.account.support.tickets.find_by(id: ticket_id))
+        end
+
+        def index
+
+            return current_user.account.support.tickets.left_joins(
+                :user, 
+                :creator, 
+                :catalog_priority
+            ).select(
+                :id,
+                :subject,
+                :deadline,
+                :creator_id,
+                :user_id,
+                "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
+                "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
+                "lesli_support_tickets.updated_at",
+                "lesli_support_tickets.created_at",
+                "lesli_support_catalog_priorities.name as priority_name"
+            ).order(id: :desc)
+            .page(query[:pagination][:page])
+            .per(query[:pagination][:perPage])
+
+            current_user.account.help.tickets.left_joins(
+                :priority, 
+                :type, 
+                :workspace, 
+                :category, 
+                :status, 
+                :assignments,
+                :assigned,
+                :user
+            ).select(
+                :id,
+                :subject,
+                :deadline,
+                :assigned_id,
+                :user_id,
+                "CONCAT_WS(' ', users.first_name, users.last_name) as assigned_name",
+                "CONCAT_WS(' ', users_cloud_help_tickets.first_name, users_cloud_help_tickets.last_name) as user_name",
+                "cloud_help_tickets.updated_at",
+                "cloud_help_tickets.created_at"
+            )
+        end
+
+        def create(ticket_params)
+
+            ticket = current_user.account.support.tickets.new(ticket_params)
+            #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
+            ticket.creator = current_user
+            ticket.user = current_user
+
+            unless ticket_params.dig(:started_at)
+                #ticket.started_at = LC::Date2.new(Time.current).date.get
+            end
+
+            if ticket.save
+                #Ticket.log_activity_create(current_user, ticket)
+                #Ticket::Subscriber.add_subscriber(ticket, current_user, "discussion_created", "email")
+                #Workflow::Action.execute_actions(current_user, ticket, {}, ticket.attributes)
+                self.resource = ticket
+            else
+                pp ticket.errors.full_messages
+                self.error(ticket.errors.full_messages.to_sentence)
+            end
+
+            self
+        end
+
+        def show()
+            return current_user.account.support.tickets.left_joins(
+                :user, :creator
+            ).select(
+                :id,
+                :subject,
+                :description,
+                :reference_url,
+                :deadline,
+                :started_at,
+                :completed_at,
+                :hours_worked,
+                :creator_id,
+                :user_id,
+                :catalog_workspace_id, 
+                :catalog_type_id,
+                :catalog_category_id,
+                :catalog_priority_id,
+                "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
+                "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
+                "lesli_support_tickets.updated_at",
+                "lesli_support_tickets.created_at"
+            ).where("lesli_support_tickets.id = ?", self.resource.id).first
+        end
+
+        def update(params)
+            self.resource.update(params)
+        end 
+
+        def with_deadline()
+            current_user.account.support.tickets
+            #.joins("left join cloud_help_ticket_assignments chta on chta.cloud_help_tickets_id = cloud_help_tickets.id and chta.users_id = #{current_user.id}")
+            .select(:id, :subject, :description, :deadline)
+            .where.not(:deadline => nil)
+            #.where("cloud_help_tickets.deadline >= ?", query[:filters][:start_date])
+            #.where("cloud_help_tickets.deadline <= ? ", query[:filters][:end_date])
+            #.where("cloud_help_tickets.users_id = ? or cloud_help_tickets.user_main_id = ? or chta.users_id = ?", current_user.id, current_user.id, current_user.id)
+            .order(:deadline)
+        end
+    end
+end

data/app/views/layouts/lesli_support/application.html.erb

@@ -0,0 +1,15 @@
+<!DOCTYPE html>
+<html>
+<head>
+  <title>Lesli help</title>
+  <%= csrf_meta_tags %>
+  <%= csp_meta_tag %>
+
+  <%= stylesheet_link_tag    "lesli_support/application", media: "all" %>
+</head>
+<body>
+
+<%= yield %>
+
+</body>
+</html>

data/app/views/lesli_support/accounts/_account.html.erb

@@ -0,0 +1,2 @@
+<div id="<%= dom_id account %>">
+</div>

data/app/views/lesli_support/accounts/_form.html.erb

@@ -0,0 +1,17 @@
+<%= form_with(model: account) do |form| %>
+  <% if account.errors.any? %>
+    <div style="color: red">
+      <h2><%= pluralize(account.errors.count, "error") %> prohibited this account from being saved:</h2>
+
+      <ul>
+        <% account.errors.each do |error| %>
+          <li><%= error.full_message %></li>
+        <% end %>
+      </ul>
+    </div>
+  <% end %>
+
+  <div>
+    <%= form.submit %>
+  </div>
+<% end %>

data/app/views/lesli_support/accounts/edit.html.erb

@@ -0,0 +1,10 @@
+<h1>Editing account</h1>
+
+<%= render "form", account: @account %>
+
+<br>
+
+<div>
+  <%= link_to "Show this account", @account %> |
+  <%= link_to "Back to accounts", accounts_path %>
+</div>

data/app/views/lesli_support/accounts/index.html.erb

@@ -0,0 +1,14 @@
+<p style="color: green"><%= notice %></p>
+
+<h1>Accounts</h1>
+
+<div id="accounts">
+  <% @accounts.each do |account| %>
+    <%= render account %>
+    <p>
+      <%= link_to "Show this account", account %>
+    </p>
+  <% end %>
+</div>
+
+<%= link_to "New account", new_account_path %>

data/app/views/lesli_support/accounts/new.html.erb

@@ -0,0 +1,9 @@
+<h1>New account</h1>
+
+<%= render "form", account: @account %>
+
+<br>
+
+<div>
+  <%= link_to "Back to accounts", accounts_path %>
+</div>

data/app/views/lesli_support/accounts/show.html.erb

@@ -0,0 +1,10 @@
+<p style="color: green"><%= notice %></p>
+
+<%= render @account %>
+
+<div>
+  <%= link_to "Edit this account", edit_account_path(@account) %> |
+  <%= link_to "Back to accounts", accounts_path %>
+
+  <%= button_to "Destroy this account", @account, method: :delete %>
+</div>

data/app/views/lesli_support/catalog_categories/_catalog_category.html.erb

@@ -0,0 +1,2 @@
+<div id="<%= dom_id catalog_category %>">
+</div>

data/app/views/lesli_support/catalog_categories/_form.html.erb

@@ -0,0 +1,17 @@
+<%= form_with(model: catalog_category) do |form| %>
+  <% if catalog_category.errors.any? %>
+    <div style="color: red">
+      <h2><%= pluralize(catalog_category.errors.count, "error") %> prohibited this catalog_category from being saved:</h2>
+
+      <ul>
+        <% catalog_category.errors.each do |error| %>
+          <li><%= error.full_message %></li>
+        <% end %>
+      </ul>
+    </div>
+  <% end %>
+
+  <div>
+    <%= form.submit %>
+  </div>
+<% end %>

data/app/views/lesli_support/catalog_categories/edit.html.erb

@@ -0,0 +1,10 @@
+<h1>Editing catalog category</h1>
+
+<%= render "form", catalog_category: @catalog_category %>
+
+<br>
+
+<div>
+  <%= link_to "Show this catalog category", @catalog_category %> |
+  <%= link_to "Back to catalog categories", catalog_categories_path %>
+</div>

data/app/views/lesli_support/catalog_categories/index.html.erb

@@ -0,0 +1,14 @@
+<p style="color: green"><%= notice %></p>
+
+<h1>Catalog categories</h1>
+
+<div id="catalog_categories">
+  <% @catalog_categories.each do |catalog_category| %>
+    <%= render catalog_category %>
+    <p>
+      <%= link_to "Show this catalog category", catalog_category %>
+    </p>
+  <% end %>
+</div>
+
+<%= link_to "New catalog category", new_catalog_category_path %>