google-cloud-contact_center_insights-v1 0.1.0

data/proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

@@ -0,0 +1,1213 @@
+# frozen_string_literal: true
+
+# Copyright 2021 Google LLC
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     https://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+
+# Auto-generated by gapic-generator-ruby. DO NOT EDIT!
+
+
+module Google
+  module Cloud
+    module ContactCenterInsights
+      module V1
+        # The conversation resource.
+        # @!attribute [rw] call_metadata
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::CallMetadata]
+        #     Call-specific metadata.
+        # @!attribute [rw] expire_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     The time at which this conversation should expire. After this time, the
+        #     conversation data and any associated analyses will be deleted.
+        # @!attribute [rw] ttl
+        #   @return [::Google::Protobuf::Duration]
+        #     Input only. The TTL for this resource. If specified, then this TTL will
+        #     be used to calculate the expire time.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Immutable. The resource name of the conversation.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}
+        # @!attribute [rw] data_source
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationDataSource]
+        #     The source of the audio and transcription for the conversation.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which the conversation was created.
+        # @!attribute [r] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The most recent time at which the conversation was updated.
+        # @!attribute [rw] start_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     The time at which the conversation started.
+        # @!attribute [rw] language_code
+        #   @return [::String]
+        #     A user-specified language code for the conversation.
+        # @!attribute [rw] agent_id
+        #   @return [::String]
+        #     An opaque, user-specified string representing the human agent who handled
+        #     the conversation.
+        # @!attribute [rw] labels
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     A map for the user to specify any custom fields. A maximum of 20 labels per
+        #     conversation is allowed, with a maximum of 256 characters per entry.
+        # @!attribute [r] transcript
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript]
+        #     Output only. The conversation transcript.
+        # @!attribute [rw] medium
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
+        #     Immutable. The conversation medium.
+        # @!attribute [r] duration
+        #   @return [::Google::Protobuf::Duration]
+        #     Output only. The duration of the conversation.
+        # @!attribute [r] turn_count
+        #   @return [::Integer]
+        #     Output only. The number of turns in the conversation.
+        # @!attribute [r] latest_analysis
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Analysis]
+        #     Output only. The conversation's latest analysis, if one exists.
+        # @!attribute [r] runtime_annotations
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::RuntimeAnnotation>]
+        #     Output only. The annotations that were generated during the customer and agent
+        #     interaction.
+        # @!attribute [r] dialogflow_intents
+        #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent}]
+        #     Output only. All the matched Dialogflow intents in the call. The key corresponds to a
+        #     Dialogflow intent, format:
+        #     projects/\\{project}/agent/\\{agent}/intents/\\{intent}
+        class Conversation
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Call-specific metadata.
+          # @!attribute [rw] customer_channel
+          #   @return [::Integer]
+          #     The audio channel that contains the customer.
+          # @!attribute [rw] agent_channel
+          #   @return [::Integer]
+          #     The audio channel that contains the agent.
+          class CallMetadata
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # A message representing the transcript of a conversation.
+          # @!attribute [rw] transcript_segments
+          #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>]
+          #     A list of sequential transcript segments that comprise the conversation.
+          class Transcript
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+
+            # A segment of a full transcript.
+            # @!attribute [rw] text
+            #   @return [::String]
+            #     The text of this segment.
+            # @!attribute [rw] confidence
+            #   @return [::Float]
+            #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
+            #     segment. A default value of 0.0 indicates that the value is unset.
+            # @!attribute [rw] words
+            #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
+            #     A list of the word-specific information for each word in the segment.
+            # @!attribute [rw] language_code
+            #   @return [::String]
+            #     The language code of this segment as a
+            #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
+            #     Example: "en-US".
+            # @!attribute [rw] channel_tag
+            #   @return [::Integer]
+            #     For conversations derived from multi-channel audio, this is the channel
+            #     number corresponding to the audio from that channel. For
+            #     audioChannelCount = N, its output values can range from '1' to 'N'. A
+            #     channel tag of 0 indicates that the audio is mono.
+            # @!attribute [rw] segment_participant
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
+            #     The participant of this segment.
+            class TranscriptSegment
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+
+              # Word-level info for words in a transcript.
+              # @!attribute [rw] start_offset
+              #   @return [::Google::Protobuf::Duration]
+              #     Time offset of the start of this word relative to the beginning of
+              #     the total conversation.
+              # @!attribute [rw] end_offset
+              #   @return [::Google::Protobuf::Duration]
+              #     Time offset of the end of this word relative to the beginning of the
+              #     total conversation.
+              # @!attribute [rw] word
+              #   @return [::String]
+              #     The word itself. Includes punctuation marks that surround the word.
+              # @!attribute [rw] confidence
+              #   @return [::Float]
+              #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
+              #     word. A default value of 0.0 indicates that the value is unset.
+              class WordInfo
+                include ::Google::Protobuf::MessageExts
+                extend ::Google::Protobuf::MessageExts::ClassMethods
+              end
+            end
+          end
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class LabelsEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowIntent]
+          class DialogflowIntentsEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # Possible media for the conversation.
+          module Medium
+            # Default value.
+            MEDIUM_UNSPECIFIED = 0
+
+            # The format for conversations that took place over the phone.
+            PHONE_CALL = 1
+
+            # The format for conversations that took place over chat.
+            CHAT = 2
+          end
+        end
+
+        # The analysis resource.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Immutable. The resource name of the analysis.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}/analyses/\\{analysis}
+        # @!attribute [r] request_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which the analysis was requested.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which the analysis was created, which occurs when the
+        #     long-running operation completes.
+        # @!attribute [r] analysis_result
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisResult]
+        #     Output only. The result of the analysis, which is populated when the analysis
+        #     finishes.
+        class Analysis
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The conversation source, which is a combination of transcript and audio.
+        # @!attribute [rw] gcs_source
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::GcsSource]
+        #     A Cloud Storage location specification for the audio and transcript.
+        # @!attribute [rw] dialogflow_source
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowSource]
+        #     The source when the conversation comes from Dialogflow.
+        class ConversationDataSource
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # A Cloud Storage source of conversation data.
+        # @!attribute [rw] audio_uri
+        #   @return [::String]
+        #     Cloud Storage URI that points to a file that contains the conversation
+        #     audio.
+        # @!attribute [rw] transcript_uri
+        #   @return [::String]
+        #     Immutable. Cloud Storage URI that points to a file that contains the conversation
+        #     transcript.
+        class GcsSource
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # A Dialogflow source of conversation data.
+        # @!attribute [r] dialogflow_conversation
+        #   @return [::String]
+        #     Output only. The name of the Dialogflow conversation that this conversation
+        #     resource is derived from. Format:
+        #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}
+        # @!attribute [rw] audio_uri
+        #   @return [::String]
+        #     Cloud Storage URI that points to a file that contains the conversation
+        #     audio.
+        class DialogflowSource
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The result of an analysis.
+        # @!attribute [rw] call_analysis_metadata
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata]
+        #     Call-specific metadata created by the analysis.
+        # @!attribute [rw] end_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     The time at which the analysis ended.
+        class AnalysisResult
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Call-specific metadata created during analysis.
+          # @!attribute [rw] annotations
+          #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
+          #     A list of call annotations that apply to this call.
+          # @!attribute [rw] entities
+          #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
+          #     All the entities in the call.
+          # @!attribute [rw] sentiments
+          #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
+          #     Overall conversation-level sentiment for each channel of the call.
+          # @!attribute [rw] intents
+          #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
+          #     All the matched intents in the call.
+          # @!attribute [rw] phrase_matchers
+          #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
+          #     All the matched phrase matchers in the call.
+          # @!attribute [rw] issue_model_result
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
+          #     Overall conversation-level issue modeling result.
+          class CallAnalysisMetadata
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+
+            # @!attribute [rw] key
+            #   @return [::String]
+            # @!attribute [rw] value
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
+            class EntitiesEntry
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+            end
+
+            # @!attribute [rw] key
+            #   @return [::String]
+            # @!attribute [rw] value
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
+            class IntentsEntry
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+            end
+
+            # @!attribute [rw] key
+            #   @return [::String]
+            # @!attribute [rw] value
+            #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
+            class PhraseMatchersEntry
+              include ::Google::Protobuf::MessageExts
+              extend ::Google::Protobuf::MessageExts::ClassMethods
+            end
+          end
+        end
+
+        # Issue Modeling result on a conversation.
+        # @!attribute [rw] issue_model
+        #   @return [::String]
+        #     Issue model that generates the result.
+        # @!attribute [rw] issues
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::IssueAssignment>]
+        #     All the matched issues.
+        class IssueModelResult
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # One channel of conversation-level sentiment data.
+        # @!attribute [rw] channel_tag
+        #   @return [::Integer]
+        #     The channel of the audio that the data applies to.
+        # @!attribute [rw] sentiment_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
+        #     Data specifying sentiment.
+        class ConversationLevelSentiment
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Information about the issue.
+        # @!attribute [rw] issue
+        #   @return [::String]
+        #     Resource name of the assigned issue.
+        # @!attribute [rw] score
+        #   @return [::Float]
+        #     Score indicating the likelihood of the issue assignment.
+        #     currently bounded on [0,1].
+        class IssueAssignment
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # A piece of metadata that applies to a window of a call.
+        # @!attribute [rw] interruption_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::InterruptionData]
+        #     Data specifying an interruption.
+        # @!attribute [rw] sentiment_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
+        #     Data specifying sentiment.
+        # @!attribute [rw] silence_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SilenceData]
+        #     Data specifying silence.
+        # @!attribute [rw] hold_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::HoldData]
+        #     Data specifying a hold.
+        # @!attribute [rw] entity_mention_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::EntityMentionData]
+        #     Data specifying an entity mention.
+        # @!attribute [rw] intent_match_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::IntentMatchData]
+        #     Data specifying an intent match.
+        # @!attribute [rw] phrase_match_data
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
+        #     Data specifying a phrase match.
+        # @!attribute [rw] channel_tag
+        #   @return [::Integer]
+        #     The channel of the audio where the annotation occurs. For single-channel
+        #     audio, this field is not populated.
+        # @!attribute [rw] annotation_start_boundary
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary]
+        #     The boundary in the conversation where the annotation starts, inclusive.
+        # @!attribute [rw] annotation_end_boundary
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary]
+        #     The boundary in the conversation where the annotation ends, inclusive.
+        class CallAnnotation
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # A point in a conversation that marks the start or the end of an annotation.
+        # @!attribute [rw] word_index
+        #   @return [::Integer]
+        #     The word index of this boundary with respect to the first word in the
+        #     transcript piece. This index starts at zero.
+        # @!attribute [rw] transcript_index
+        #   @return [::Integer]
+        #     The index in the sequence of transcribed pieces of the conversation where
+        #     the boundary is located. This index starts at zero.
+        class AnnotationBoundary
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for an entity annotation.
+        # Represents a phrase in the conversation that is a known entity, such
+        # as a person, an organization, or location.
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The representative name for the entity.
+        # @!attribute [rw] type
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity::Type]
+        #     The entity type.
+        # @!attribute [rw] metadata
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     Metadata associated with the entity.
+        #
+        #     For most entity types, the metadata is a Wikipedia URL (`wikipedia_url`)
+        #     and Knowledge Graph MID (`mid`), if they are available. For the metadata
+        #     associated with other entity types, see the Type table below.
+        # @!attribute [rw] salience
+        #   @return [::Float]
+        #     The salience score associated with the entity in the [0, 1.0] range.
+        #
+        #     The salience score for an entity provides information about the
+        #     importance or centrality of that entity to the entire document text.
+        #     Scores closer to 0 are less salient, while scores closer to 1.0 are highly
+        #     salient.
+        # @!attribute [rw] sentiment
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
+        #     The aggregate sentiment expressed for this entity in the conversation.
+        class Entity
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class MetadataEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # The type of the entity. For most entity types, the associated metadata is a
+          # Wikipedia URL (`wikipedia_url`) and Knowledge Graph MID (`mid`). The table
+          # below lists the associated fields for entities that have different
+          # metadata.
+          module Type
+            # Unspecified.
+            TYPE_UNSPECIFIED = 0
+
+            # Person.
+            PERSON = 1
+
+            # Location.
+            LOCATION = 2
+
+            # Organization.
+            ORGANIZATION = 3
+
+            # Event.
+            EVENT = 4
+
+            # Artwork.
+            WORK_OF_ART = 5
+
+            # Consumer product.
+            CONSUMER_GOOD = 6
+
+            # Other types of entities.
+            OTHER = 7
+
+            # Phone number.
+            #
+            # The metadata lists the phone number (formatted according to local
+            # convention), plus whichever additional elements appear in the text:
+            #
+            # * `number` - The actual number, broken down into sections according to
+            # local convention.
+            # * `national_prefix` - Country code, if detected.
+            # * `area_code` - Region or area code, if detected.
+            # * `extension` - Phone extension (to be dialed after connection), if
+            # detected.
+            PHONE_NUMBER = 9
+
+            # Address.
+            #
+            # The metadata identifies the street number and locality plus whichever
+            # additional elements appear in the text:
+            #
+            # * `street_number` - Street number.
+            # * `locality` - City or town.
+            # * `street_name` - Street/route name, if detected.
+            # * `postal_code` - Postal code, if detected.
+            # * `country` - Country, if detected.
+            # * `broad_region` - Administrative area, such as the state, if detected.
+            # * `narrow_region` - Smaller administrative area, such as county, if
+            # detected.
+            # * `sublocality` - Used in Asian addresses to demark a district within a
+            # city, if detected.
+            ADDRESS = 10
+
+            # Date.
+            #
+            # The metadata identifies the components of the date:
+            #
+            # * `year` - Four digit year, if detected.
+            # * `month` - Two digit month number, if detected.
+            # * `day` - Two digit day number, if detected.
+            DATE = 11
+
+            # Number.
+            #
+            # The metadata is the number itself.
+            NUMBER = 12
+
+            # Price.
+            #
+            # The metadata identifies the `value` and `currency`.
+            PRICE = 13
+          end
+        end
+
+        # The data for an intent.
+        # Represents a detected intent in the conversation, for example MAKES_PROMISE.
+        # @!attribute [rw] id
+        #   @return [::String]
+        #     The unique identifier of the intent.
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The human-readable name of the intent.
+        class Intent
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for a matched phrase matcher.
+        # Represents information identifying a phrase matcher for a given match.
+        # @!attribute [rw] phrase_matcher
+        #   @return [::String]
+        #     The unique identifier (the resource name) of the phrase matcher.
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The human-readable name of the phrase matcher.
+        class PhraseMatchData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for a Dialogflow intent.
+        # Represents a detected intent in the conversation, e.g. MAKES_PROMISE.
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The human-readable name of the intent.
+        class DialogflowIntent
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for an interruption annotation.
+        class InterruptionData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for a silence annotation.
+        class SilenceData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for a hold annotation.
+        class HoldData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for an entity mention annotation.
+        # This represents a mention of an `Entity` in the conversation.
+        # @!attribute [rw] entity_unique_id
+        #   @return [::String]
+        #     The key of this entity in conversation entities.
+        #     Can be used to retrieve the exact `Entity` this mention is attached to.
+        # @!attribute [rw] type
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::EntityMentionData::MentionType]
+        #     The type of the entity mention.
+        # @!attribute [rw] sentiment
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
+        #     Sentiment expressed for this mention of the entity.
+        class EntityMentionData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # The supported types of mentions.
+          module MentionType
+            # Unspecified.
+            MENTION_TYPE_UNSPECIFIED = 0
+
+            # Proper noun.
+            PROPER = 1
+
+            # Common noun (or noun compound).
+            COMMON = 2
+          end
+        end
+
+        # The data for an intent match.
+        # Represents an intent match for a text segment in the conversation. A text
+        # segment can be part of a sentence, a complete sentence, or an utterance
+        # with multiple sentences.
+        # @!attribute [rw] intent_unique_id
+        #   @return [::String]
+        #     The id of the matched intent.
+        #     Can be used to retrieve the corresponding intent information.
+        class IntentMatchData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The data for a sentiment annotation.
+        # @!attribute [rw] magnitude
+        #   @return [::Float]
+        #     A non-negative number from 0 to infinity which represents the abolute
+        #     magnitude of sentiment regardless of score.
+        # @!attribute [rw] score
+        #   @return [::Float]
+        #     The sentiment score between -1.0 (negative) and 1.0 (positive).
+        class SentimentData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The issue model resource.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Immutable. The resource name of the issue model.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/issueModels/\\{issue_model}
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The representative name for the issue model.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which this issue model was created.
+        # @!attribute [r] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The most recent time at which the issue model was updated.
+        # @!attribute [r] state
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModel::State]
+        #     Output only. State of the model.
+        # @!attribute [rw] input_data_config
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModel::InputDataConfig]
+        #     Configs for the input data that used to create the issue model.
+        # @!attribute [r] training_stats
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats]
+        #     Output only. Immutable. The issue model's label statistics on its training data.
+        class IssueModel
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Configs for the input data used to create the issue model.
+          # @!attribute [rw] medium
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Medium]
+          #     Required. Medium of conversations used in training data.
+          # @!attribute [r] training_conversations_count
+          #   @return [::Integer]
+          #     Output only. Number of conversations used in training. Output only.
+          class InputDataConfig
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # State of the model.
+          module State
+            # Unspecified.
+            STATE_UNSPECIFIED = 0
+
+            # Model is not deployed but is ready to deploy.
+            UNDEPLOYED = 1
+
+            # Model is being deployed.
+            DEPLOYING = 2
+
+            # Model is deployed and is ready to be used. A model can only be used in
+            # analysis if it's in this state.
+            DEPLOYED = 3
+
+            # Model is being undeployed.
+            UNDEPLOYING = 4
+
+            # Model is being deleted.
+            DELETING = 5
+          end
+        end
+
+        # The issue resource.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Immutable. The resource name of the issue.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/issueModels/\\{issue_model}/issues/\\{issue}
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The representative name for the issue.
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which this issue was created.
+        # @!attribute [r] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The most recent time that this issue was updated.
+        class Issue
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Aggregated statistics about an issue model.
+        # @!attribute [rw] analyzed_conversations_count
+        #   @return [::Integer]
+        #     Number of conversations the issue model has analyzed at this point in time.
+        # @!attribute [rw] unclassified_conversations_count
+        #   @return [::Integer]
+        #     Number of analyzed conversations for which no issue was applicable at this
+        #     point in time.
+        # @!attribute [rw] issue_stats
+        #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}]
+        #     Statistics on each issue. Key is the issue's resource name.
+        class IssueModelLabelStats
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Aggregated statistics about an issue.
+          # @!attribute [rw] issue
+          #   @return [::String]
+          #     Issue resource.
+          #     Format:
+          #     projects/\\{project}/locations/\\{location}/issueModels/\\{issue_model}/issues/\\{issue}
+          # @!attribute [rw] labeled_conversations_count
+          #   @return [::Integer]
+          #     Number of conversations attached to the issue at this point in time.
+          class IssueStats
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats]
+          class IssueStatsEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # The phrase matcher resource.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     The resource name of the phrase matcher.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/phraseMatchers/\\{phrase_matcher}
+        # @!attribute [r] revision_id
+        #   @return [::String]
+        #     Output only. Immutable. The revision ID of the phrase matcher.
+        #     A new revision is committed whenever the matcher is changed, except when it
+        #     is activated or deactivated. A server generated random ID will be used.
+        #     Example: locations/global/phraseMatchers/my-first-matcher@1234567
+        # @!attribute [rw] version_tag
+        #   @return [::String]
+        #     The customized version tag to use for the phrase matcher. If not specified,
+        #     it will default to `revision_id`.
+        # @!attribute [r] revision_create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The timestamp of when the revision was created. It is also the create time
+        #     when a new matcher is added.
+        # @!attribute [rw] display_name
+        #   @return [::String]
+        #     The human-readable name of the phrase matcher.
+        # @!attribute [rw] type
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher::PhraseMatcherType]
+        #     Required. The type of this phrase matcher.
+        # @!attribute [rw] active
+        #   @return [::Boolean]
+        #     Applies the phrase matcher only when it is active.
+        # @!attribute [rw] phrase_match_rule_groups
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::PhraseMatchRuleGroup>]
+        #     A list of phase match rule groups that are included in this matcher.
+        # @!attribute [r] activation_update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The most recent time at which the activation status was updated.
+        # @!attribute [rw] role_match
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role]
+        #     The role whose utterances the phrase matcher should be matched
+        #     against. If the role is ROLE_UNSPECIFIED it will be matched against any
+        #     utterances in the transcript.
+        class PhraseMatcher
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Specifies how to combine each phrase match rule group to determine whether
+          # there is a match.
+          module PhraseMatcherType
+            # Unspecified.
+            PHRASE_MATCHER_TYPE_UNSPECIFIED = 0
+
+            # Must meet all phrase match rule groups or there is no match.
+            ALL_OF = 1
+
+            # If any of the phrase match rule groups are met, there is a match.
+            ANY_OF = 2
+          end
+        end
+
+        # A message representing a rule in the phrase matcher.
+        # @!attribute [rw] type
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchRuleGroup::PhraseMatchRuleGroupType]
+        #     Required. The type of this phrase match rule group.
+        # @!attribute [rw] phrase_match_rules
+        #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::PhraseMatchRule>]
+        #     A list of phase match rules that are included in this group.
+        class PhraseMatchRuleGroup
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Specifies how to combine each phrase match rule for whether there is a
+          # match.
+          module PhraseMatchRuleGroupType
+            # Unspecified.
+            PHRASE_MATCH_RULE_GROUP_TYPE_UNSPECIFIED = 0
+
+            # Must meet all phrase match rules or there is no match.
+            ALL_OF = 1
+
+            # If any of the phrase match rules are met, there is a match.
+            ANY_OF = 2
+          end
+        end
+
+        # The data for a phrase match rule.
+        # @!attribute [rw] query
+        #   @return [::String]
+        #     Required. The phrase to be matched.
+        # @!attribute [rw] negated
+        #   @return [::Boolean]
+        #     Specifies whether the phrase must be missing from the transcript segment or
+        #     present in the transcript segment.
+        # @!attribute [rw] config
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchRuleConfig]
+        #     Provides additional information about the rule that specifies how to apply
+        #     the rule.
+        class PhraseMatchRule
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Configuration information of a phrase match rule.
+        # @!attribute [rw] exact_match_config
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::ExactMatchConfig]
+        #     The configuration for the exact match rule.
+        class PhraseMatchRuleConfig
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # Exact match configuration.
+        # @!attribute [rw] case_sensitive
+        #   @return [::Boolean]
+        #     Whether to consider case sensitivity when performing an exact match.
+        class ExactMatchConfig
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The settings resource.
+        # @!attribute [rw] name
+        #   @return [::String]
+        #     Immutable. The resource name of the settings resource.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/settings
+        # @!attribute [r] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which the settings was created.
+        # @!attribute [r] update_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     Output only. The time at which the settings were last updated.
+        # @!attribute [rw] language_code
+        #   @return [::String]
+        #     A language code to be applied to each transcript segment unless the segment
+        #     already specifies a language code. Language code defaults to "en-US" if it
+        #     is neither specified on the segment nor here.
+        # @!attribute [rw] conversation_ttl
+        #   @return [::Google::Protobuf::Duration]
+        #     The default TTL for newly-created conversations. If a conversation has a
+        #     specified expiration, that value will be used instead. Changing this
+        #     value will not change the expiration of existing conversations.
+        #     Conversations with no expire time persist until they are deleted.
+        # @!attribute [rw] pubsub_notification_settings
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     A map that maps a notification trigger to a Pub/Sub topic. Each time a
+        #     specified trigger occurs, Insights will notify the corresponding Pub/Sub
+        #     topic.
+        #
+        #     Keys are notification triggers. Supported keys are:
+        #
+        #     * "all-triggers": Notify each time any of the supported triggers occurs.
+        #     * "create-analysis": Notify each time an analysis is created.
+        #     * "create-conversation": Notify each time a conversation is created.
+        #     * "export-insights-data": Notify each time an export is complete.
+        #     * "update-conversation": Notify each time a conversation is updated via
+        #     UpdateConversation.
+        #
+        #     Values are Pub/Sub topics. The format of each Pub/Sub topic is:
+        #     projects/\\{project}/topics/\\{topic}
+        # @!attribute [rw] analysis_config
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::Settings::AnalysisConfig]
+        #     Default analysis settings.
+        class Settings
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # Default configuration when creating Analyses in Insights.
+          # @!attribute [rw] runtime_integration_analysis_percentage
+          #   @return [::Float]
+          #     Percentage of conversations created using Dialogflow runtime integration
+          #     to analyze automatically, between [0, 100].
+          class AnalysisConfig
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class PubsubNotificationSettingsEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # An annotation that was generated during the customer and agent interaction.
+        # @!attribute [rw] article_suggestion
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::ArticleSuggestionData]
+        #     Agent Assist Article Suggestion data.
+        # @!attribute [rw] faq_answer
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::FaqAnswerData]
+        #     Agent Assist FAQ answer data.
+        # @!attribute [rw] smart_reply
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SmartReplyData]
+        #     Agent Assist Smart Reply data.
+        # @!attribute [rw] smart_compose_suggestion
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::SmartComposeSuggestionData]
+        #     Agent Assist Smart Compose suggestion data.
+        # @!attribute [rw] dialogflow_interaction
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::DialogflowInteractionData]
+        #     Dialogflow interaction data.
+        # @!attribute [rw] annotation_id
+        #   @return [::String]
+        #     The unique identifier of the annotation.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/conversationDatasets/\\{dataset}/conversationDataItems/\\{data_item}/conversationAnnotations/\\{annotation}
+        # @!attribute [rw] create_time
+        #   @return [::Google::Protobuf::Timestamp]
+        #     The time at which this annotation was created.
+        # @!attribute [rw] start_boundary
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary]
+        #     The boundary in the conversation where the annotation starts, inclusive.
+        # @!attribute [rw] end_boundary
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnnotationBoundary]
+        #     The boundary in the conversation where the annotation ends, inclusive.
+        # @!attribute [rw] answer_feedback
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback]
+        #     The feedback that the customer has about the answer in `data`.
+        class RuntimeAnnotation
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The feedback that the customer has about a certain answer in the
+        # conversation.
+        # @!attribute [rw] correctness_level
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel]
+        #     The correctness level of an answer.
+        # @!attribute [rw] clicked
+        #   @return [::Boolean]
+        #     Indicates whether an answer or item was clicked by the human agent.
+        # @!attribute [rw] displayed
+        #   @return [::Boolean]
+        #     Indicates whether an answer or item was displayed to the human agent in the
+        #     agent desktop UI.
+        class AnswerFeedback
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # The correctness level of an answer.
+          module CorrectnessLevel
+            # Correctness level unspecified.
+            CORRECTNESS_LEVEL_UNSPECIFIED = 0
+
+            # Answer is totally wrong.
+            NOT_CORRECT = 1
+
+            # Answer is partially correct.
+            PARTIALLY_CORRECT = 2
+
+            # Answer is fully correct.
+            FULLY_CORRECT = 3
+          end
+        end
+
+        # Agent Assist Article Suggestion data.
+        # @!attribute [rw] title
+        #   @return [::String]
+        #     Article title.
+        # @!attribute [rw] uri
+        #   @return [::String]
+        #     Article URI.
+        # @!attribute [rw] confidence_score
+        #   @return [::Float]
+        #     The system's confidence score that this article is a good match for this
+        #     conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
+        #     certain).
+        # @!attribute [rw] metadata
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     Map that contains metadata about the Article Suggestion and the document
+        #     that it originates from.
+        # @!attribute [rw] query_record
+        #   @return [::String]
+        #     Name of the query record.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/queryRecords/\\{query_record}
+        # @!attribute [rw] source
+        #   @return [::String]
+        #     The knowledge document that this answer was extracted from.
+        #     Format:
+        #     projects/\\{project}/knowledgeBases/\\{knowledge_base}/documents/\\{document}
+        class ArticleSuggestionData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class MetadataEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # Agent Assist frequently-asked-question answer data.
+        # @!attribute [rw] answer
+        #   @return [::String]
+        #     The piece of text from the `source` knowledge base document.
+        # @!attribute [rw] confidence_score
+        #   @return [::Float]
+        #     The system's confidence score that this answer is a good match for this
+        #     conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
+        #     certain).
+        # @!attribute [rw] question
+        #   @return [::String]
+        #     The corresponding FAQ question.
+        # @!attribute [rw] metadata
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     Map that contains metadata about the FAQ answer and the document that
+        #     it originates from.
+        # @!attribute [rw] query_record
+        #   @return [::String]
+        #     Name of the query record.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/queryRecords/\\{query_record}.
+        # @!attribute [rw] source
+        #   @return [::String]
+        #     The knowledge document that this answer was extracted from.
+        #     Format:
+        #     projects/\\{project}/knowledgeBases/\\{knowledge_base}/documents/\\{document}.
+        class FaqAnswerData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class MetadataEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # Agent Assist Smart Reply data.
+        # @!attribute [rw] reply
+        #   @return [::String]
+        #     The content of the reply.
+        # @!attribute [rw] confidence_score
+        #   @return [::Float]
+        #     The system's confidence score that this reply is a good match for this
+        #     conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
+        #     certain).
+        # @!attribute [rw] metadata
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     Map that contains metadata about the Smart Reply and the document from
+        #     which it originates.
+        # @!attribute [rw] query_record
+        #   @return [::String]
+        #     Name of the query record.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/queryRecords/\\{query_record}
+        class SmartReplyData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class MetadataEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # Agent Assist Smart Compose suggestion data.
+        # @!attribute [rw] suggestion
+        #   @return [::String]
+        #     The content of the suggestion.
+        # @!attribute [rw] confidence_score
+        #   @return [::Float]
+        #     The system's confidence score that this suggestion is a good match for this
+        #     conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely
+        #     certain).
+        # @!attribute [rw] metadata
+        #   @return [::Google::Protobuf::Map{::String => ::String}]
+        #     Map that contains metadata about the Smart Compose suggestion and the
+        #     document from which it originates.
+        # @!attribute [rw] query_record
+        #   @return [::String]
+        #     Name of the query record.
+        #     Format:
+        #     projects/\\{project}/locations/\\{location}/queryRecords/\\{query_record}
+        class SmartComposeSuggestionData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # @!attribute [rw] key
+          #   @return [::String]
+          # @!attribute [rw] value
+          #   @return [::String]
+          class MetadataEntry
+            include ::Google::Protobuf::MessageExts
+            extend ::Google::Protobuf::MessageExts::ClassMethods
+          end
+        end
+
+        # Dialogflow interaction data.
+        # @!attribute [rw] dialogflow_intent_id
+        #   @return [::String]
+        #     The Dialogflow intent resource path. Format:
+        #     projects/\\{project}/agent/\\{agent}/intents/\\{intent}
+        # @!attribute [rw] confidence
+        #   @return [::Float]
+        #     The confidence of the match ranging from 0.0 (completely uncertain) to 1.0
+        #     (completely certain).
+        class DialogflowInteractionData
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+        end
+
+        # The call participant speaking for a given utterance.
+        # @!attribute [rw] dialogflow_participant_name
+        #   @return [::String]
+        #     The name of the participant provided by Dialogflow. Format:
+        #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}/participants/\\{participant}
+        # @!attribute [rw] user_id
+        #   @return [::String]
+        #     A user-specified ID representing the participant.
+        # @!attribute [rw] dialogflow_participant
+        #   @return [::String]
+        #     The name of the Dialogflow participant. Format:
+        #     projects/\\{project}/locations/\\{location}/conversations/\\{conversation}/participants/\\{participant}
+        # @!attribute [rw] role
+        #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role]
+        #     The role of the participant.
+        class ConversationParticipant
+          include ::Google::Protobuf::MessageExts
+          extend ::Google::Protobuf::MessageExts::ClassMethods
+
+          # The role of the participant.
+          module Role
+            # Participant's role is not set.
+            ROLE_UNSPECIFIED = 0
+
+            # Participant is a human agent.
+            HUMAN_AGENT = 1
+
+            # Participant is an automated agent.
+            AUTOMATED_AGENT = 2
+
+            # Participant is an end user who conversed with the contact center.
+            END_USER = 3
+
+            # Participant is either a human or automated agent.
+            ANY_AGENT = 4
+          end
+        end
+      end
+    end
+  end
+end