desk 0.3.3 → 1.0.0

data/spec/fixtures/article_update

@@ -0,0 +1,50 @@
+{
+  "subject": "How to make your customers happy",
+  "body": "<strong>Use Desk.com</strong>",
+  "body_email": "Email just doesn't cut it",
+  "body_email_auto": false,
+  "body_chat": "Use Desk.com",
+  "body_chat_auto": true,
+  "body_web_callback": "<strong>Use Desk.com</strong>",
+  "body_web_callback_auto": false,
+  "body_twitter": "Use Desk.com in 140 chars or less",
+  "body_twitter_auto": false,
+  "body_qna": "Use Desk.com",
+  "body_qna_auto": true,
+  "body_phone": "Use Desk.com",
+  "body_phone_auto": true,
+  "body_facebook": "Use Desk.com",
+  "body_facebook_auto": true,
+  "rating": 75,
+  "rating_count": 4,
+  "rating_score": 3,
+  "position": 1,
+  "quickcode": "AWESOME",
+  "in_support_center": true,
+  "internal_notes": "Notes to the agent here",
+  "publish_at": "2013-11-12T18:07:34Z",
+  "created_at": "2013-11-12T18:02:34Z",
+  "updated_at": "2013-11-12T18:07:34Z",
+  "_links": {
+    "self": {
+      "href": "/api/v2/articles/1",
+      "class": "article"
+    },
+    "topic": {
+      "href": "/api/v2/topics/2",
+      "class": "topic"
+    },
+    "translations": {
+      "href": "/api/v2/articles/1/translations",
+      "class": "article_translation"
+    },
+    "created_by": {
+      "href": "/api/v2/users/1",
+      "class": "user"
+    },
+    "updated_by": {
+      "href": "/api/v2/users/1",
+      "class": "user"
+    }
+  }
+}

data/spec/fixtures/articles

@@ -0,0 +1,123 @@
+{
+  "total_entries": 2,
+  "_links": {
+    "self": {
+      "href": "/api/v2/articles?page=1&per_page=30",
+      "class": "page"
+    },
+    "first": {
+      "href": "/api/v2/articles?page=1&per_page=30",
+      "class": "page"
+    },
+    "last": {
+      "href": "/api/v2/articles?page=1&per_page=30",
+      "class": "page"
+    },
+    "next": null,
+    "previous": null
+  },
+  "_embedded": {
+    "entries": [
+      {
+        "subject": "Awesome Subject",
+        "body": "<p>Awesome apples</p>",
+        "body_email": "Email for Awesome apples",
+        "body_email_auto": false,
+        "body_chat": "Awesome apples",
+        "body_chat_auto": true,
+        "body_web_callback": "<p>Awesome Apples</p>",
+        "body_web_callback_auto": false,
+        "body_twitter": "Awesome apples",
+        "body_twitter_auto": true,
+        "body_qna": "Awesome apples",
+        "body_qna_auto": true,
+        "body_phone": "Awesome apples",
+        "body_phone_auto": true,
+        "body_facebook": "Awesome apples",
+        "body_facebook_auto": true,
+        "rating": 75,
+        "rating_count": 4,
+        "rating_score": 3,
+        "position": 1,
+        "quickcode": "AWESOME",
+        "in_support_center": true,
+        "internal_notes": "Notes to the agent here",
+        "publish_at": "2013-11-12T18:07:34Z",
+        "created_at": "2013-11-12T18:02:34Z",
+        "updated_at": "2013-11-12T18:07:34Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/articles/1",
+            "class": "article"
+          },
+          "topic": {
+            "href": "/api/v2/topics/1",
+            "class": "topic"
+          },
+          "translations": {
+            "href": "/api/v2/articles/1/translations",
+            "class": "article_translation"
+          },
+          "created_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          },
+          "updated_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          }
+        }
+      },
+      {
+        "subject": "How to make your customers happy",
+        "body": "<strong>Use Desk.com</strong>",
+        "body_email": "Email just doesn't cut it",
+        "body_email_auto": false,
+        "body_chat": "Use Desk.com",
+        "body_chat_auto": true,
+        "body_web_callback": "<strong>Use Desk.com</strong>",
+        "body_web_callback_auto": false,
+        "body_twitter": "Use Desk.com in 140 chars or less",
+        "body_twitter_auto": false,
+        "body_qna": "Use Desk.com",
+        "body_qna_auto": true,
+        "body_phone": "Use Desk.com",
+        "body_phone_auto": true,
+        "body_facebook": "Use Desk.com",
+        "body_facebook_auto": true,
+        "rating": 75,
+        "rating_count": 4,
+        "rating_score": 3,
+        "position": 1,
+        "quickcode": "AWESOME",
+        "in_support_center": true,
+        "internal_notes": "Notes to the agent here",
+        "publish_at": "2013-11-12T18:07:34Z",
+        "created_at": "2013-11-12T18:02:34Z",
+        "updated_at": "2013-11-12T18:07:34Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/articles/2",
+            "class": "article"
+          },
+          "topic": {
+            "href": "/api/v2/topics/1",
+            "class": "topic"
+          },
+          "translations": {
+            "href": "/api/v2/articles/2/translations",
+            "class": "article_translation"
+          },
+          "created_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          },
+          "updated_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          }
+        }
+      }
+    ]
+  }
+}

data/spec/fixtures/articles_search

@@ -0,0 +1,124 @@
+{
+  "total_entries": 2,
+  "_links": {
+    "self": {
+      "href": "/api/v2/articles?page=1&per_page=30",
+      "class": "page"
+    },
+    "first": {
+      "href": "/api/v2/articles?page=1&per_page=30",
+      "class": "page"
+    },
+    "last": {
+      "href": "/api/v2/articles?page=1&per_page=30",
+      "class": "page"
+    },
+    "next": null,
+    "previous": null
+  },
+  "_embedded": {
+    "entries": [
+      {
+        "subject": "Awesome Subject",
+        "body": "<p>Awesome apples</p>",
+        "body_email": "Email for Awesome apples",
+        "body_email_auto": false,
+        "body_chat": "Awesome apples",
+        "body_chat_auto": true,
+        "body_web_callback": "<p>Awesome Apples</p>",
+        "body_web_callback_auto": false,
+        "body_twitter": "Awesome apples",
+        "body_twitter_auto": true,
+        "body_qna": "Awesome apples",
+        "body_qna_auto": true,
+        "body_phone": "Awesome apples",
+        "body_phone_auto": true,
+        "body_facebook": "Awesome apples",
+        "body_facebook_auto": true,
+        "rating": 75,
+        "rating_count": 4,
+        "rating_score": 3,
+        "position": 1,
+        "quickcode": "AWESOME",
+        "in_support_center": true,
+        "internal_notes": "Notes to the agent here",
+        "publish_at": "2013-11-22T22:54:20Z",
+        "created_at": "2013-11-22T22:49:20Z",
+        "updated_at": "2013-11-22T22:54:20Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/articles/1",
+            "class": "article"
+          },
+          "topic": {
+            "href": "/api/v2/topics/1",
+            "class": "topic"
+          },
+          "translations": {
+            "href": "/api/v2/articles/1/translations",
+            "class": "article_translation"
+          },
+          "created_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          },
+          "updated_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          }
+        }
+      },
+      {
+        "subject": "How to make your customers happy",
+        "body": "<strong>Use Desk.com</strong>",
+        "body_email": "Email just doesn't cut it",
+        "body_email_auto": false,
+        "body_chat": "Use Desk.com",
+        "body_chat_auto": true,
+        "body_web_callback": "<strong>Use Desk.com</strong>",
+        "body_web_callback_auto": false,
+        "body_twitter": "Use Desk.com in 140 chars or less",
+        "body_twitter_auto": false,
+        "body_qna": "Use Desk.com",
+        "body_qna_auto": true,
+        "body_phone": "Use Desk.com",
+        "body_phone_auto": true,
+        "body_facebook": "Use Desk.com",
+        "body_facebook_auto": true,
+        "rating": 75,
+        "rating_count": 4,
+        "rating_score": 3,
+        "position": 1,
+        "quickcode": "AWESOME",
+        "in_support_center": true,
+        "internal_notes": "Notes to the agent here",
+        "publish_at": "2013-11-22T22:54:20Z",
+        "created_at": "2013-11-22T22:49:20Z",
+        "updated_at": "2013-11-22T22:54:20Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/articles/1",
+            "class": "article"
+          },
+          "topic": {
+            "href": "/api/v2/topics/1",
+            "class": "topic"
+          },
+          "translations": {
+            "href": "/api/v2/articles/1/translations",
+            "class": "article_translation"
+          },
+          "created_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          },
+          "updated_by": {
+            "href": "/api/v2/users/1",
+            "class": "user"
+          }
+        },
+        "body_text": "Use Desk.com"
+      }
+    ]
+  }
+}

data/spec/fixtures/brand

@@ -0,0 +1,11 @@
+{
+  "name": "Desk.com",
+  "created_at": "2013-11-22T22:49:20Z",
+  "updated_at": "2013-11-22T22:49:20Z",
+  "_links": {
+    "self": {
+      "href": "/api/v2/brands/1",
+      "class": "brand"
+    }
+  }
+}

data/spec/fixtures/brands

@@ -0,0 +1,45 @@
+{
+  "total_entries": 2,
+  "_links": {
+    "self": {
+      "href": "/api/v2/brands?page=1&per_page=30",
+      "class": "page"
+    },
+    "first": {
+      "href": "/api/v2/brands?page=1&per_page=30",
+      "class": "page"
+    },
+    "last": {
+      "href": "/api/v2/brands?page=1&per_page=30",
+      "class": "page"
+    },
+    "next": null,
+    "previous": null
+  },
+  "_embedded": {
+    "entries": [
+      {
+        "name": "Desk.com",
+        "created_at": "2013-11-22T22:49:20Z",
+        "updated_at": "2013-11-22T22:49:20Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/brands/1",
+            "class": "brand"
+          }
+        }
+      },
+      {
+        "name": "Alpha Inc",
+        "created_at": "2013-11-22T22:49:20Z",
+        "updated_at": "2013-11-22T22:49:20Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/brands/2",
+            "class": "brand"
+          }
+        }
+      }
+    ]
+  }
+}

data/spec/fixtures/case

@@ -0,0 +1,44 @@
+{
+  "external_id": null,
+  "subject": "Welcome",
+  "priority": 5,
+  "locked_until": null,
+  "description": null,
+  "status": "new",
+  "type": "email",
+  "language": "en_us",
+  "created_at": "2013-11-22T22:49:20Z",
+  "updated_at": "2013-11-22T22:54:20Z",
+  "active_at": "2013-11-22T22:54:20Z",
+  "received_at": "2013-11-22T22:49:20Z",
+  "first_opened_at": "2013-11-22T22:50:20Z",
+  "opened_at": "2013-11-22T22:51:20Z",
+  "first_resolved_at": "2013-11-22T22:54:20Z",
+  "resolved_at": "2013-11-22T22:54:20Z",
+  "custom_fields": {
+    "level": "vip"
+  },
+  "_links": {
+    "self": {
+      "href": "/api/v2/cases/1",
+      "class": "case"
+    },
+    "message": {
+      "href": "/api/v2/cases/1/message",
+      "class": "message"
+    },
+    "customer": {
+      "href": "/api/v2/customers/1",
+      "class": "customer"
+    },
+    "assigned_user": {
+      "href": "/api/v2/users/2",
+      "class": "user"
+    },
+    "assigned_group": {
+      "href": "/api/v2/groups/1",
+      "class": "group"
+    },
+    "locked_by": null
+  }
+}

data/spec/fixtures/case_attachment

@@ -0,0 +1,19 @@
+{
+  "file_name": "awesome_pic.png",
+  "content_type": "image/png",
+  "size": "500",
+  "url": "http://example.com/short_lived_link_to_the_file_content",
+  "erased_at": null,
+  "created_at": "2013-11-22T22:49:20Z",
+  "updated_at": "2013-11-22T22:49:20Z",
+  "_links": {
+    "self": {
+      "href": "/api/v2/cases/1/attachments/1",
+      "class": "attachment"
+    },
+    "case": {
+      "href": "/api/v2/cases/1",
+      "class": "case"
+    }
+  }
+}

data/spec/fixtures/case_attachment_create

@@ -0,0 +1,19 @@
+{
+  "file_name": "awesome_pic.png",
+  "content_type": "image/png",
+  "size": "500",
+  "url": "http://example.com/short_lived_link_to_the_file_content",
+  "erased_at": null,
+  "created_at": "2013-11-22T22:49:20Z",
+  "updated_at": "2013-11-22T22:49:20Z",
+  "_links": {
+    "self": {
+      "href": "/api/v2/cases/1/attachments/1",
+      "class": "attachment"
+    },
+    "case": {
+      "href": "/api/v2/cases/1",
+      "class": "case"
+    }
+  }
+}

data/spec/fixtures/case_attachments

@@ -0,0 +1,61 @@
+{
+  "total_entries": 2,
+  "_links": {
+    "self": {
+      "href": "/api/v2/cases/1/attachments?page=1&per_page=50",
+      "class": "page"
+    },
+    "first": {
+      "href": "/api/v2/cases/1/attachments?page=1&per_page=50",
+      "class": "page"
+    },
+    "last": {
+      "href": "/api/v2/cases/1/attachments?page=1&per_page=50",
+      "class": "page"
+    },
+    "next": null,
+    "previous": null
+  },
+  "_embedded": {
+    "entries": [
+      {
+        "file_name": "awesome_pic.png",
+        "content_type": "image/png",
+        "size": "500",
+        "url": "http://example.com/short_lived_link_to_the_file_content",
+        "erased_at": null,
+        "created_at": "2013-11-22T22:49:20Z",
+        "updated_at": "2013-11-22T22:49:20Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/cases/1/attachments/1",
+            "class": "attachment"
+          },
+          "case": {
+            "href": "/api/v2/cases/1",
+            "class": "case"
+          }
+        }
+      },
+      {
+        "file_name": "another_awesome_pic.png",
+        "content_type": "image/png",
+        "size": "500",
+        "url": "http://example.com/short_lived_link_to_the_file_content",
+        "erased_at": null,
+        "created_at": "2013-11-22T22:49:20Z",
+        "updated_at": "2013-11-22T22:49:20Z",
+        "_links": {
+          "self": {
+            "href": "/api/v2/cases/1/attachments/2",
+            "class": "attachment"
+          },
+          "case": {
+            "href": "/api/v2/cases/2",
+            "class": "case"
+          }
+        }
+      }
+    ]
+  }
+}