desk 0.3.3 → 1.0.0
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- checksums.yaml +7 -0
- data/README.mkd +305 -106
- data/TRANSITION.mkd +133 -0
- data/desk.gemspec +1 -1
- data/lib/desk.rb +1 -1
- data/lib/desk/api.rb +5 -1
- data/lib/desk/client.rb +184 -10
- data/lib/desk/client/article.rb +4 -83
- data/lib/desk/client/brand.rb +11 -0
- data/lib/desk/client/case.rb +59 -42
- data/lib/desk/client/company.rb +11 -0
- data/lib/desk/client/custom_field.rb +10 -0
- data/lib/desk/client/customer.rb +26 -124
- data/lib/desk/client/facebook_user.rb +11 -0
- data/lib/desk/client/filter.rb +11 -0
- data/lib/desk/client/group.rb +3 -29
- data/lib/desk/client/insight.rb +17 -0
- data/lib/desk/client/integration_url.rb +11 -0
- data/lib/desk/client/job.rb +11 -0
- data/lib/desk/client/label.rb +11 -0
- data/lib/desk/client/macro.rb +3 -133
- data/lib/desk/client/mailbox.rb +26 -0
- data/lib/desk/client/rule.rb +14 -0
- data/lib/desk/client/site_setting.rb +11 -0
- data/lib/desk/client/system_message.rb +16 -0
- data/lib/desk/client/topic.rb +4 -81
- data/lib/desk/client/twitter_account.rb +11 -0
- data/lib/desk/client/twitter_user.rb +11 -0
- data/lib/desk/client/user.rb +3 -30
- data/lib/desk/configuration.rb +1 -1
- data/lib/desk/connection.rb +2 -1
- data/lib/desk/deash.rb +100 -0
- data/lib/desk/request.rb +33 -20
- data/lib/desk/version.rb +1 -1
- data/lib/faraday/request/oauth.rb +6 -3
- data/lib/faraday/response/deashify.rb +23 -0
- data/spec/desk/client/article_spec.rb +62 -117
- data/spec/desk/client/brand_spec.rb +18 -0
- data/spec/desk/client/case_spec.rb +182 -66
- data/spec/desk/client/companies_spec.rb +26 -0
- data/spec/desk/client/custom_fields_spec.rb +18 -0
- data/spec/desk/client/customer_spec.rb +16 -145
- data/spec/desk/client/facebook_users_spec.rb +17 -0
- data/spec/desk/client/filter_spec.rb +28 -0
- data/spec/desk/client/group_spec.rb +32 -49
- data/spec/desk/client/inbound_mailboxes_spec.rb +70 -0
- data/spec/desk/client/integration_url_spec.rb +28 -0
- data/spec/desk/client/job_spec.rb +32 -0
- data/spec/desk/client/label_spec.rb +31 -0
- data/spec/desk/client/macro_spec.rb +22 -185
- data/spec/desk/client/rule_spec.rb +18 -0
- data/spec/desk/client/site_setting_spec.rb +18 -0
- data/spec/desk/client/system_message_spec.rb +42 -0
- data/spec/desk/client/topic_spec.rb +31 -112
- data/spec/desk/client/twitter_account_spec.rb +32 -0
- data/spec/desk/client/twitter_user_spec.rb +27 -0
- data/spec/desk/client/user_spec.rb +19 -42
- data/spec/desk_spec.rb +2 -2
- data/spec/faraday/response_spec.rb +3 -6
- data/spec/fixtures/article +50 -0
- data/spec/fixtures/article_create +50 -0
- data/spec/fixtures/article_translation +29 -0
- data/spec/fixtures/article_translation_create +29 -0
- data/spec/fixtures/article_translation_update +29 -0
- data/spec/fixtures/article_translations +81 -0
- data/spec/fixtures/article_update +50 -0
- data/spec/fixtures/articles +123 -0
- data/spec/fixtures/articles_search +124 -0
- data/spec/fixtures/brand +11 -0
- data/spec/fixtures/brands +45 -0
- data/spec/fixtures/case +44 -0
- data/spec/fixtures/case_attachment +19 -0
- data/spec/fixtures/case_attachment_create +19 -0
- data/spec/fixtures/case_attachments +61 -0
- data/spec/fixtures/case_create +51 -0
- data/spec/fixtures/case_message +26 -0
- data/spec/fixtures/case_note +21 -0
- data/spec/fixtures/case_note_create +26 -0
- data/spec/fixtures/case_notes +65 -0
- data/spec/fixtures/case_replies +75 -0
- data/spec/fixtures/case_reply +26 -0
- data/spec/fixtures/case_reply_create +26 -0
- data/spec/fixtures/case_reply_update +26 -0
- data/spec/fixtures/case_update +49 -0
- data/spec/fixtures/cases +111 -0
- data/spec/fixtures/cases_search +113 -0
- data/spec/fixtures/companies +75 -0
- data/spec/fixtures/companies_search +76 -0
- data/spec/fixtures/company +26 -0
- data/spec/fixtures/company_create +26 -0
- data/spec/fixtures/company_search +76 -0
- data/spec/fixtures/company_update +27 -0
- data/spec/fixtures/custom_field +15 -0
- data/spec/fixtures/custom_fields +58 -0
- data/spec/fixtures/customer +60 -0
- data/spec/fixtures/customer_create +54 -0
- data/spec/fixtures/customer_update +60 -0
- data/spec/fixtures/customers +143 -0
- data/spec/fixtures/customers_search +143 -0
- data/spec/fixtures/facebook_user +16 -0
- data/spec/fixtures/facebook_users +55 -0
- data/spec/fixtures/filter +16 -0
- data/spec/fixtures/filter_cases +111 -0
- data/spec/fixtures/filters +55 -0
- data/spec/fixtures/group +9 -0
- data/spec/fixtures/group_filters +55 -0
- data/spec/fixtures/group_users +63 -0
- data/spec/fixtures/groups +42 -0
- data/spec/fixtures/inbound_mailbox +32 -0
- data/spec/fixtures/inbound_mailboxes +87 -0
- data/spec/fixtures/integration_url +15 -0
- data/spec/fixtures/integration_url_create +15 -0
- data/spec/fixtures/integration_url_update +15 -0
- data/spec/fixtures/integration_urls +54 -0
- data/spec/fixtures/job +17 -0
- data/spec/fixtures/job_create +17 -0
- data/spec/fixtures/jobs +57 -0
- data/spec/fixtures/label +17 -0
- data/spec/fixtures/label_create +17 -0
- data/spec/fixtures/label_update +17 -0
- data/spec/fixtures/labels +57 -0
- data/spec/fixtures/macro +20 -0
- data/spec/fixtures/macro_action +17 -0
- data/spec/fixtures/macro_action_update +17 -0
- data/spec/fixtures/macro_actions +57 -0
- data/spec/fixtures/macro_create +20 -0
- data/spec/fixtures/macro_update +20 -0
- data/spec/fixtures/macros +63 -0
- data/spec/fixtures/rule +13 -0
- data/spec/fixtures/rules +49 -0
- data/spec/fixtures/site_setting +10 -0
- data/spec/fixtures/site_settings +43 -0
- data/spec/fixtures/system_message +4 -0
- data/spec/fixtures/topic +23 -0
- data/spec/fixtures/topic_create +23 -0
- data/spec/fixtures/topic_translation +12 -0
- data/spec/fixtures/topic_translation_create +12 -0
- data/spec/fixtures/topic_translation_update +12 -0
- data/spec/fixtures/topic_translations +47 -0
- data/spec/fixtures/topic_update +23 -0
- data/spec/fixtures/topics +69 -0
- data/spec/fixtures/twitter_account +14 -0
- data/spec/fixtures/twitter_account_tweet +20 -0
- data/spec/fixtures/twitter_account_tweet_create +20 -0
- data/spec/fixtures/twitter_account_tweets +63 -0
- data/spec/fixtures/twitter_accounts +51 -0
- data/spec/fixtures/twitter_user +18 -0
- data/spec/fixtures/twitter_user_create +18 -0
- data/spec/fixtures/twitter_users +59 -0
- data/spec/fixtures/user +20 -0
- data/spec/fixtures/user_preference +18 -0
- data/spec/fixtures/user_preference_update +14 -0
- data/spec/fixtures/user_preferences +223 -0
- data/spec/fixtures/users +63 -0
- data/spec/helper.rb +12 -0
- data/spec/shared_context.rb +16 -0
- data/spec/shared_examples.rb +312 -0
- metadata +247 -181
- data/lib/desk/client/interaction.rb +0 -75
- data/spec/desk/client/interaction_spec.rb +0 -191
- data/spec/fixtures/article.json +0 -50
- data/spec/fixtures/article_create.json +0 -54
- data/spec/fixtures/article_destroy.json +0 -3
- data/spec/fixtures/article_update.json +0 -54
- data/spec/fixtures/articles.json +0 -58
- data/spec/fixtures/case.json +0 -59
- data/spec/fixtures/case_update.json +0 -59
- data/spec/fixtures/cases.json +0 -182
- data/spec/fixtures/customer.json +0 -58
- data/spec/fixtures/customer_create.json +0 -56
- data/spec/fixtures/customer_create_email.json +0 -15
- data/spec/fixtures/customer_update.json +0 -47
- data/spec/fixtures/customer_update_email.json +0 -15
- data/spec/fixtures/customers.json +0 -98
- data/spec/fixtures/group.json +0 -8
- data/spec/fixtures/groups.json +0 -23
- data/spec/fixtures/interaction_create.json +0 -126
- data/spec/fixtures/interactions.json +0 -139
- data/spec/fixtures/macro.json +0 -8
- data/spec/fixtures/macro_action.json +0 -9
- data/spec/fixtures/macro_action_update.json +0 -12
- data/spec/fixtures/macro_actions.json +0 -69
- data/spec/fixtures/macro_create.json +0 -13
- data/spec/fixtures/macro_destroy.json +0 -3
- data/spec/fixtures/macro_update.json +0 -13
- data/spec/fixtures/macros.json +0 -24
- data/spec/fixtures/topic.json +0 -9
- data/spec/fixtures/topic_create.json +0 -14
- data/spec/fixtures/topic_destroy.json +0 -3
- data/spec/fixtures/topic_update.json +0 -14
- data/spec/fixtures/topics.json +0 -35
- data/spec/fixtures/user.json +0 -15
- data/spec/fixtures/users.json +0 -24
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{
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"image_url": "https://graph.facebook.com/zuck/picture?type=square",
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"profile_url": "https://www.facebook.com/zuck",
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"created_at": "2013-11-12T22:59:20Z",
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"updated_at": "2013-11-17T22:59:20Z",
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"href": "/api/v2/facebook_users/1",
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"customer": {
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"href": "/api/v2/customers/1",
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"href": "/api/v2/facebook_users?page=1&per_page=30",
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"first": {
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"href": "/api/v2/facebook_users?page=1&per_page=30",
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"last": {
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"href": "/api/v2/facebook_users?page=1&per_page=30",
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"_embedded": {
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"entries": [
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{
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"image_url": "https://graph.facebook.com/zuck/picture?type=square",
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"profile_url": "https://www.facebook.com/zuck",
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"created_at": "2013-11-12T22:59:20Z",
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"updated_at": "2013-11-17T22:59:20Z",
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"_links": {
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"href": "/api/v2/facebook_users/1",
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"customer": {
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{
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"image_url": "https://example.com/facebook_user_image",
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"profile_url": "https://example.com/facebook_profile",
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"created_at": "2013-11-12T22:59:20Z",
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"updated_at": "2013-11-17T22:59:20Z",
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"_links": {
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"href": "/api/v2/facebook_users/2",
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"customer": {
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"name": "My Active Cases",
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"sort": "priority",
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"sort_field": "priority",
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"sort_direction": "desc",
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"position": 1,
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"active": true,
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"_links": {
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"href": "/api/v2/cases?page=1&per_page=30",
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"first": {
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"href": "/api/v2/cases?page=1&per_page=30",
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"href": "/api/v2/cases?page=1&per_page=30",
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"_embedded": {
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"entries": [
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"external_id": null,
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"subject": "Welcome",
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"priority": 5,
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"locked_until": null,
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"description": null,
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"status": "new",
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"type": "email",
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"language": "en_us",
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"created_at": "2013-11-22T22:49:20Z",
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"updated_at": "2013-11-22T22:54:20Z",
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"active_at": "2013-11-22T22:54:20Z",
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"received_at": "2013-11-22T22:49:20Z",
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"first_opened_at": "2013-11-22T22:50:20Z",
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"opened_at": "2013-11-22T22:51:20Z",
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"first_resolved_at": "2013-11-22T22:54:20Z",
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"resolved_at": "2013-11-22T22:54:20Z",
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"custom_fields": {
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"level": "vip"
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"_links": {
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"self": {
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"href": "/api/v2/cases/1",
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"message": {
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"href": "/api/v2/cases/1/message",
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"customer": {
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"href": "/api/v2/customers/1",
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"class": "customer"
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"assigned_user": {
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"href": "/api/v2/users/2",
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"assigned_group": {
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"href": "/api/v2/groups/1",
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"subject": "Help Please!",
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"priority": 5,
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"locked_until": null,
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"status": "new",
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"type": "email",
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"language": "en_us",
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"created_at": "2013-11-22T22:49:20Z",
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"updated_at": "2013-11-22T22:54:20Z",
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"active_at": "2013-11-22T22:54:20Z",
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"received_at": "2013-11-22T22:49:20Z",
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"first_opened_at": "2013-11-22T22:50:20Z",
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"opened_at": "2013-11-22T22:51:20Z",
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"first_resolved_at": "2013-11-22T22:54:20Z",
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"resolved_at": "2013-11-22T22:54:20Z",
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"custom_fields": {
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"_links": {
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"message": {
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"customer": {
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"self": {
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"href": "/api/v2/filters?page=1&per_page=30",
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"first": {
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"next": null,
|
17
|
+
"previous": null
|
18
|
+
},
|
19
|
+
"_embedded": {
|
20
|
+
"entries": [
|
21
|
+
{
|
22
|
+
"name": "My Active Cases",
|
23
|
+
"sort": "priority",
|
24
|
+
"sort_field": "priority",
|
25
|
+
"sort_direction": "desc",
|
26
|
+
"position": 1,
|
27
|
+
"active": true,
|
28
|
+
"_links": {
|
29
|
+
"self": {
|
30
|
+
"href": "/api/v2/filters/1",
|
31
|
+
"class": "filter"
|
32
|
+
},
|
33
|
+
"group": null,
|
34
|
+
"user": null
|
35
|
+
}
|
36
|
+
},
|
37
|
+
{
|
38
|
+
"name": "Spam Cases",
|
39
|
+
"sort": "priority",
|
40
|
+
"sort_field": "priority",
|
41
|
+
"sort_direction": "desc",
|
42
|
+
"position": 2,
|
43
|
+
"active": true,
|
44
|
+
"_links": {
|
45
|
+
"self": {
|
46
|
+
"href": "/api/v2/filters/2",
|
47
|
+
"class": "filter"
|
48
|
+
},
|
49
|
+
"group": null,
|
50
|
+
"user": null
|
51
|
+
}
|
52
|
+
}
|
53
|
+
]
|
54
|
+
}
|
55
|
+
}
|
data/spec/fixtures/group
ADDED
@@ -0,0 +1,55 @@
|
|
1
|
+
{
|
2
|
+
"total_entries": 2,
|
3
|
+
"_links": {
|
4
|
+
"self": {
|
5
|
+
"href": "/api/v2/groups/1/filters?page=1&per_page=50",
|
6
|
+
"class": "page"
|
7
|
+
},
|
8
|
+
"first": {
|
9
|
+
"href": "/api/v2/groups/1/filters?page=1&per_page=50",
|
10
|
+
"class": "page"
|
11
|
+
},
|
12
|
+
"last": {
|
13
|
+
"href": "/api/v2/groups/1/filters?page=1&per_page=50",
|
14
|
+
"class": "page"
|
15
|
+
},
|
16
|
+
"next": null,
|
17
|
+
"previous": null
|
18
|
+
},
|
19
|
+
"_embedded": {
|
20
|
+
"entries": [
|
21
|
+
{
|
22
|
+
"name": "My Active Cases",
|
23
|
+
"sort": "priority",
|
24
|
+
"sort_field": "priority",
|
25
|
+
"sort_direction": "desc",
|
26
|
+
"position": 1,
|
27
|
+
"active": true,
|
28
|
+
"_links": {
|
29
|
+
"self": {
|
30
|
+
"href": "/api/v2/filters/1",
|
31
|
+
"class": "filter"
|
32
|
+
},
|
33
|
+
"group": null,
|
34
|
+
"user": null
|
35
|
+
}
|
36
|
+
},
|
37
|
+
{
|
38
|
+
"name": "New Cases",
|
39
|
+
"sort": "priority",
|
40
|
+
"sort_field": "priority",
|
41
|
+
"sort_direction": "desc",
|
42
|
+
"position": 1,
|
43
|
+
"active": true,
|
44
|
+
"_links": {
|
45
|
+
"self": {
|
46
|
+
"href": "/api/v2/filters/2",
|
47
|
+
"class": "filter"
|
48
|
+
},
|
49
|
+
"group": null,
|
50
|
+
"user": null
|
51
|
+
}
|
52
|
+
}
|
53
|
+
]
|
54
|
+
}
|
55
|
+
}
|
@@ -0,0 +1,63 @@
|
|
1
|
+
{
|
2
|
+
"total_entries": 2,
|
3
|
+
"_links": {
|
4
|
+
"self": {
|
5
|
+
"href": "/api/v2/groups/1/users?page=1&per_page=50",
|
6
|
+
"class": "page"
|
7
|
+
},
|
8
|
+
"first": {
|
9
|
+
"href": "/api/v2/groups/1/users?page=1&per_page=50",
|
10
|
+
"class": "page"
|
11
|
+
},
|
12
|
+
"last": {
|
13
|
+
"href": "/api/v2/groups/1/users?page=1&per_page=50",
|
14
|
+
"class": "page"
|
15
|
+
},
|
16
|
+
"next": null,
|
17
|
+
"previous": null
|
18
|
+
},
|
19
|
+
"_embedded": {
|
20
|
+
"entries": [
|
21
|
+
{
|
22
|
+
"name": "John Doe",
|
23
|
+
"public_name": "John Doe",
|
24
|
+
"email": "john@acme.com",
|
25
|
+
"level": "agent",
|
26
|
+
"created_at": "2012-11-22T22:59:20Z",
|
27
|
+
"updated_at": "2013-11-15T22:59:20Z",
|
28
|
+
"current_login_at": "2013-11-21T22:59:20Z",
|
29
|
+
"last_login_at": "2013-11-15T22:59:20Z",
|
30
|
+
"_links": {
|
31
|
+
"self": {
|
32
|
+
"href": "/api/v2/users/1",
|
33
|
+
"class": "user"
|
34
|
+
},
|
35
|
+
"preferences": {
|
36
|
+
"href": "/api/v2/users/1/preferences",
|
37
|
+
"class": "user_preference"
|
38
|
+
}
|
39
|
+
}
|
40
|
+
},
|
41
|
+
{
|
42
|
+
"name": "Jane Smith",
|
43
|
+
"public_name": "Jane Smith",
|
44
|
+
"email": "jane@acme.com",
|
45
|
+
"level": "agent",
|
46
|
+
"created_at": "2012-11-22T22:59:20Z",
|
47
|
+
"updated_at": "2013-11-15T22:59:20Z",
|
48
|
+
"current_login_at": "2013-11-21T22:59:20Z",
|
49
|
+
"last_login_at": "2013-11-15T22:59:20Z",
|
50
|
+
"_links": {
|
51
|
+
"self": {
|
52
|
+
"href": "/api/v2/users/2",
|
53
|
+
"class": "user"
|
54
|
+
},
|
55
|
+
"preferences": {
|
56
|
+
"href": "/api/v2/users/1/preferences",
|
57
|
+
"class": "user_preference"
|
58
|
+
}
|
59
|
+
}
|
60
|
+
}
|
61
|
+
]
|
62
|
+
}
|
63
|
+
}
|
@@ -0,0 +1,42 @@
|
|
1
|
+
{
|
2
|
+
"total_entries": 2,
|
3
|
+
"_links": {
|
4
|
+
"self": {
|
5
|
+
"href": "/api/v2/groups?page=1&per_page=30",
|
6
|
+
"class": "page"
|
7
|
+
},
|
8
|
+
"first": {
|
9
|
+
"href": "/api/v2/groups?page=1&per_page=30",
|
10
|
+
"class": "page"
|
11
|
+
},
|
12
|
+
"last": {
|
13
|
+
"href": "/api/v2/groups?page=1&per_page=30",
|
14
|
+
"class": "page"
|
15
|
+
},
|
16
|
+
"next": null,
|
17
|
+
"previous": null
|
18
|
+
},
|
19
|
+
"_embedded": {
|
20
|
+
"entries": [
|
21
|
+
{
|
22
|
+
"name": "Support Ninjas",
|
23
|
+
"_links": {
|
24
|
+
"self": {
|
25
|
+
"href": "/api/v2/groups/1",
|
26
|
+
"class": "group"
|
27
|
+
}
|
28
|
+
}
|
29
|
+
},
|
30
|
+
{
|
31
|
+
"name": "Administrators",
|
32
|
+
"_links": {
|
33
|
+
"self": {
|
34
|
+
"href": "/api/v2/groups/2",
|
35
|
+
"class": "group"
|
36
|
+
}
|
37
|
+
},
|
38
|
+
"position": 2
|
39
|
+
}
|
40
|
+
]
|
41
|
+
}
|
42
|
+
}
|
@@ -0,0 +1,32 @@
|
|
1
|
+
{
|
2
|
+
"name": "Support Mailbox",
|
3
|
+
"enabled": true,
|
4
|
+
"type": "imaps",
|
5
|
+
"hostname": "mail.example.com",
|
6
|
+
"port": 993,
|
7
|
+
"email": "support@example.com",
|
8
|
+
"last_checked_at": "2013-11-22T22:49:20Z",
|
9
|
+
"created_at": "2013-11-22T22:49:20Z",
|
10
|
+
"updated_at": "2013-11-22T22:49:20Z",
|
11
|
+
"last_error": null,
|
12
|
+
"inbound_address_filter": null,
|
13
|
+
"outbound_address_filter": null,
|
14
|
+
"_links": {
|
15
|
+
"self": {
|
16
|
+
"href": "/api/v2/mailboxes/inbound/1",
|
17
|
+
"class": "inbound_mailbox"
|
18
|
+
},
|
19
|
+
"default_group": {
|
20
|
+
"href": "/api/v2/groups/1",
|
21
|
+
"class": "group"
|
22
|
+
},
|
23
|
+
"created_by": {
|
24
|
+
"href": "/api/v2/users/1",
|
25
|
+
"class": "user"
|
26
|
+
},
|
27
|
+
"updated_by": {
|
28
|
+
"href": "/api/v2/users/1",
|
29
|
+
"class": "user"
|
30
|
+
}
|
31
|
+
}
|
32
|
+
}
|