wxcli 1.2.0__py3-none-any.whl

wxcli/commands/cc_auto_csat.py

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+import json
+import typer
+from wxcli.auth import get_api
+from wxcli.errors import WebexError, handle_rest_error
+from wxcli.output import print_table, print_json
+from wxcli.config import resolve_org_id, get_cc_base_url, get_cc_org_id
+
+
+app = typer.Typer(help="Manage Webex Contact Center cc-auto-csat.")
+
+
+@app.command("create")
+def create(
+    auto_csat_id: str = typer.Argument(help="autoCsatId"),
+    organization_id: str = typer.Option(None, "--organization-id", help="ID of the contact center organization. This field is require"),
+    id_param: str = typer.Option(None, "--id", help="ID of this contact center resource. It should not be specifi"),
+    version: str = typer.Option(None, "--version", help="The version of this resource. For a newly created resource,"),
+    question_id: str = typer.Option(None, "--question-id", help="(required) Question ID that is mapped for Auto CSAT configuration"),
+    questionnaire_id: str = typer.Option(None, "--questionnaire-id", help="(required) Questionnaire ID corresponding to the Question ID that is ma"),
+    created_time: str = typer.Option(None, "--created-time", help="This is the created time of the entity."),
+    last_updated_time: str = typer.Option(None, "--last-updated-time", help="This is the updated time of the entity."),
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    output: str = typer.Option("id", "--output", "-o", help="Output format: id|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Create a new Auto CSAT mapped Question."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/auto-csat/{auto_csat_id}/question"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+        if organization_id is not None:
+            body["organizationId"] = organization_id
+        if id_param is not None:
+            body["id"] = id_param
+        if version is not None:
+            body["version"] = version
+        if question_id is not None:
+            body["questionId"] = question_id
+        if questionnaire_id is not None:
+            body["questionnaireId"] = questionnaire_id
+        if created_time is not None:
+            body["createdTime"] = created_time
+        if last_updated_time is not None:
+            body["lastUpdatedTime"] = last_updated_time
+        _missing = [f for f in ['questionId', 'questionnaireId'] if f not in body or body[f] is None]
+        if _missing:
+            typer.echo("Error: Missing required fields: " + ", ".join(_missing), err=True)
+            raise typer.Exit(1)
+    try:
+        result = api.session.rest_post(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    elif isinstance(result, dict) and "id" in result:
+        typer.echo(f"Created: {result['id']}")
+    elif not result or result == {}:
+        typer.echo("Created.")
+    else:
+        print_json(result)
+
+
+
+@app.command("create-bulk")
+def create_bulk(
+    auto_csat_id: str = typer.Argument(help="autoCsatId"),
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    output: str = typer.Option("id", "--output", "-o", help="Output format: id|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Bulk save Auto CSAT mapped Question(s)\n\nExample --json-body:\n  '{"items":[{"itemIdentifier":"...","item":"...","requestAction":"..."}]}'."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/auto-csat/{auto_csat_id}/question/bulk"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+    try:
+        result = api.session.rest_post(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    elif isinstance(result, dict) and "id" in result:
+        typer.echo(f"Created: {result['id']}")
+    elif not result or result == {}:
+        typer.echo("Created.")
+    else:
+        print_json(result)
+
+
+
+@app.command("show")
+def show(
+    auto_csat_id: str = typer.Argument(help="autoCsatId"),
+    id: str = typer.Argument(help="id"),
+    output: str = typer.Option("json", "--output", "-o", help="Output format: table|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Get specific Auto CSAT mapped Question by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/auto-csat/{auto_csat_id}/question/{id}"
+    try:
+        result = api.session.rest_get(url)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    else:
+        if isinstance(result, dict):
+            print_table([result], columns=[("Key", ""), ("Value", "")], limit=0)
+        elif isinstance(result, list):
+            print_table(result, columns=[("ID", "id"), ("Name", "name")], limit=0)
+        else:
+            print_json(result)
+
+
+
+@app.command("delete")
+def delete(
+    auto_csat_id: str = typer.Argument(help="autoCsatId"),
+    id: str = typer.Argument(help="id"),
+    force: bool = typer.Option(False, "--force", help="Skip confirmation"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Delete specific Auto CSAT mapped Question by ID."""
+    if not force:
+        typer.confirm(f"Delete {id}?", abort=True)
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/auto-csat/{auto_csat_id}/question/{id}"
+    try:
+        api.session.rest_delete(url)
+    except WebexError as e:
+        handle_rest_error(e)
+    typer.echo(f"Deleted: {id}")
+
+
+
+@app.command("show-auto-csat")
+def show_auto_csat(
+    id: str = typer.Argument(help="id"),
+    output: str = typer.Option("json", "--output", "-o", help="Output format: table|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Get specific Auto CSAT resource by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/auto-csat/{id}"
+    try:
+        result = api.session.rest_get(url)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    else:
+        if isinstance(result, dict):
+            print_table([result], columns=[("Key", ""), ("Value", "")], limit=0)
+        elif isinstance(result, list):
+            print_table(result, columns=[("ID", "id"), ("Name", "name")], limit=0)
+        else:
+            print_json(result)
+
+
+
+@app.command("update")
+def update(
+    id: str = typer.Argument(help="id"),
+    organization_id: str = typer.Option(None, "--organization-id", help="ID of the contact center organization. This field is require"),
+    id_param: str = typer.Option(None, "--id", help="ID of this contact center resource. It should not be specifi"),
+    version: str = typer.Option(None, "--version", help="The version of this resource. For a newly created resource,"),
+    enabled: bool = typer.Option(None, "--enabled/--no-enabled", help="Used to toggle the state of the Auto CSAT resource configura"),
+    agent_inclusion_type: str = typer.Option(None, "--agent-inclusion-type", help="Choices: ALL, SPECIFIC"),
+    survey_data_source: str = typer.Option(None, "--survey-data-source", help="Choices: EXPERIENCE_MANAGEMENT, GLOBAL_VARIABLE"),
+    selected_global_variable_id: str = typer.Option(None, "--selected-global-variable-id", help="Selected Global Variable ID"),
+    created_time: str = typer.Option(None, "--created-time", help="This is the created time of the entity."),
+    last_updated_time: str = typer.Option(None, "--last-updated-time", help="This is the updated time of the entity."),
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Update specific Auto CSAT resource by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/auto-csat/{id}"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+        if organization_id is not None:
+            body["organizationId"] = organization_id
+        if id_param is not None:
+            body["id"] = id_param
+        if version is not None:
+            body["version"] = version
+        if enabled is not None:
+            body["enabled"] = enabled
+        if agent_inclusion_type is not None:
+            body["agentInclusionType"] = agent_inclusion_type
+        if survey_data_source is not None:
+            body["surveyDataSource"] = survey_data_source
+        if selected_global_variable_id is not None:
+            body["selectedGlobalVariableId"] = selected_global_variable_id
+        if created_time is not None:
+            body["createdTime"] = created_time
+        if last_updated_time is not None:
+            body["lastUpdatedTime"] = last_updated_time
+    try:
+        result = api.session.rest_put(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    typer.echo(f"Updated.")
+
+
+
+@app.command("list")
+def cmd_list(
+    filter_param: str = typer.Option(None, "--filter", help="Specify a filter based on which the results will be fetched."),
+    attributes: str = typer.Option(None, "--attributes", help="Specify the attributes to be returned. By default, all attri"),
+    page: str = typer.Option(None, "--page", help="Defines the number of displayed page. The page number starts"),
+    page_size: str = typer.Option(None, "--page-size", help="Defines the number of items to be displayed on a page. If th"),
+    output: str = typer.Option("table", "--output", "-o", help="Output format: table|json"),
+    limit: int = typer.Option(0, "--limit", help="Max results (0=all for paginated endpoints, API default for non-paginated)"),
+    offset: int = typer.Option(0, "--offset", help="Start offset"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """List Auto CSAT resource(s)."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v2/auto-csat"
+    params = {}
+    if filter_param is not None:
+        params["filter"] = filter_param
+    if attributes is not None:
+        params["attributes"] = attributes
+    if page is not None:
+        params["page"] = page
+    if page_size is not None:
+        params["pageSize"] = page_size
+    if limit > 0:
+        params["max"] = limit
+    if offset > 0:
+        params["start"] = offset
+    result = None
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    result = result or []
+    items = result.get("items", result.get("data", result if isinstance(result, list) else [])) if isinstance(result, dict) else (result if isinstance(result, list) else [])
+    if output == "json":
+        print_json(items)
+    else:
+        print_table(items, columns=[("ID", "id"), ("Name", "name")], limit=limit)
+
+
+
+@app.command("list-question")
+def list_question(
+    auto_csat_id: str = typer.Argument(help="autoCsatId"),
+    filter_param: str = typer.Option(None, "--filter", help="Specify a filter based on which the results will be fetched."),
+    attributes: str = typer.Option(None, "--attributes", help="Specify the attributes to be returned. By default, all attri"),
+    page: str = typer.Option(None, "--page", help="Defines the number of displayed page. The page number starts"),
+    page_size: str = typer.Option(None, "--page-size", help="Defines the number of items to be displayed on a page. If th"),
+    output: str = typer.Option("table", "--output", "-o", help="Output format: table|json"),
+    limit: int = typer.Option(0, "--limit", help="Max results (0=all for paginated endpoints, API default for non-paginated)"),
+    offset: int = typer.Option(0, "--offset", help="Start offset"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """List Auto CSAT mapped Question(s)."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v2/auto-csat/{auto_csat_id}/question"
+    params = {}
+    if filter_param is not None:
+        params["filter"] = filter_param
+    if attributes is not None:
+        params["attributes"] = attributes
+    if page is not None:
+        params["page"] = page
+    if page_size is not None:
+        params["pageSize"] = page_size
+    if limit > 0:
+        params["max"] = limit
+    if offset > 0:
+        params["start"] = offset
+    result = None
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    result = result or []
+    items = result.get("items", result.get("data", result if isinstance(result, list) else [])) if isinstance(result, dict) else (result if isinstance(result, list) else [])
+    if output == "json":
+        print_json(items)
+    else:
+        print_table(items, columns=[("ID", "id"), ("Name", "name")], limit=limit)
+
+