wxcli 1.2.0__py3-none-any.whl

wxcli/commands/cc_agent_greetings.py

@@ -0,0 +1,242 @@
+import json
+import typer
+from wxcli.auth import get_api
+from wxcli.errors import WebexError, handle_rest_error
+from wxcli.output import print_table, print_json
+from wxcli.config import resolve_org_id, get_cc_base_url, get_cc_org_id
+
+
+app = typer.Typer(help="Manage Webex Contact Center cc-agent-greetings.")
+
+
+@app.command("create")
+def create(
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    output: str = typer.Option("id", "--output", "-o", help="Output format: id|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Delete references of an agent from greeting files\n\nExample --json-body:\n  '{"references":{}}'."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/agent-personal-greeting/delete-reference"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+    try:
+        result = api.session.rest_post(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    elif isinstance(result, dict) and "id" in result:
+        typer.echo(f"Created: {result['id']}")
+    elif not result or result == {}:
+        typer.echo("Created.")
+    else:
+        print_json(result)
+
+
+
+@app.command("show")
+def show(
+    id: str = typer.Argument(help="id"),
+    include_url: str = typer.Option(None, "--include-url", help="Indicates whether the URL for downloading the greeting file"),
+    output: str = typer.Option("json", "--output", "-o", help="Output format: table|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Get specific Greeting File by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/agent-personal-greeting/{id}"
+    params = {}
+    if include_url is not None:
+        params["includeUrl"] = include_url
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    else:
+        if isinstance(result, dict):
+            print_table([result], columns=[("Key", ""), ("Value", "")], limit=0)
+        elif isinstance(result, list):
+            print_table(result, columns=[("ID", "id"), ("Name", "name")], limit=0)
+        else:
+            print_json(result)
+
+
+
+@app.command("delete")
+def delete(
+    id: str = typer.Argument(help="id"),
+    force: bool = typer.Option(False, "--force", help="Skip confirmation"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Delete specific Greeting File by ID."""
+    if not force:
+        typer.confirm(f"Delete {id}?", abort=True)
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/agent-personal-greeting/{id}"
+    try:
+        api.session.rest_delete(url)
+    except WebexError as e:
+        handle_rest_error(e)
+    typer.echo(f"Deleted: {id}")
+
+
+
+@app.command("list")
+def cmd_list(
+    filter_param: str = typer.Option(None, "--filter", help="Specify a filter based on which the results will be fetched."),
+    search: str = typer.Option(None, "--search", help="Filter data based on the search keyword.Supported search col"),
+    attributes: str = typer.Option(None, "--attributes", help="Specify the attributes to be returned. By default, all attri"),
+    page: str = typer.Option(None, "--page", help="Defines the number of displayed page. The page number starts"),
+    page_size: str = typer.Option(None, "--page-size", help="Defines the number of items to be displayed on a page. If th"),
+    include_agent_details: str = typer.Option(None, "--include-agent-details", help="If includeAgentDetails is set to true, projection, filtering"),
+    output: str = typer.Option("table", "--output", "-o", help="Output format: table|json"),
+    limit: int = typer.Option(0, "--limit", help="Max results (0=all for paginated endpoints, API default for non-paginated)"),
+    offset: int = typer.Option(0, "--offset", help="Start offset"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """List Greeting Files."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v2/agent-personal-greeting"
+    params = {}
+    if filter_param is not None:
+        params["filter"] = filter_param
+    if search is not None:
+        params["search"] = search
+    if attributes is not None:
+        params["attributes"] = attributes
+    if page is not None:
+        params["page"] = page
+    if page_size is not None:
+        params["pageSize"] = page_size
+    if include_agent_details is not None:
+        params["includeAgentDetails"] = include_agent_details
+    if limit > 0:
+        params["max"] = limit
+    if offset > 0:
+        params["start"] = offset
+    result = None
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    result = result or []
+    items = result.get("items", result.get("data", result if isinstance(result, list) else [])) if isinstance(result, dict) else (result if isinstance(result, list) else [])
+    if output == "json":
+        print_json(items)
+    else:
+        print_table(items, columns=[("ID", "id"), ("Name", "name")], limit=limit)
+
+
+
+@app.command("show-agent-personal-greeting")
+def show_agent_personal_greeting(
+    id: str = typer.Argument(help="id"),
+    include_url: str = typer.Option(None, "--include-url", help="Indicates whether the URL for downloading the greeting file"),
+    output: str = typer.Option("json", "--output", "-o", help="Output format: table|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Get specific Greeting File by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v2/agent-personal-greeting/{id}"
+    params = {}
+    if include_url is not None:
+        params["includeUrl"] = include_url
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    else:
+        if isinstance(result, dict):
+            print_table([result], columns=[("Key", ""), ("Value", "")], limit=0)
+        elif isinstance(result, list):
+            print_table(result, columns=[("ID", "id"), ("Name", "name")], limit=0)
+        else:
+            print_json(result)
+
+
+
+@app.command("delete-agent-personal-greeting")
+def delete_agent_personal_greeting(
+    id: str = typer.Argument(help="id"),
+    force: bool = typer.Option(False, "--force", help="Skip confirmation"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Delete specific Greeting File by ID."""
+    if not force:
+        typer.confirm(f"Delete {id}?", abort=True)
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v2/agent-personal-greeting/{id}"
+    try:
+        api.session.rest_delete(url)
+    except WebexError as e:
+        handle_rest_error(e)
+    typer.echo(f"Deleted: {id}")
+
+
+
+@app.command("list-agent-personal-greeting")
+def list_agent_personal_greeting(
+    filter_param: str = typer.Option(None, "--filter", help="Specify a filter based on which the results will be fetched."),
+    search: str = typer.Option(None, "--search", help="Filter data based on the search keyword.Supported search col"),
+    attributes: str = typer.Option(None, "--attributes", help="Specify the attributes to be returned. By default, all attri"),
+    page: str = typer.Option(None, "--page", help="Defines the number of displayed page. The page number starts"),
+    page_size: str = typer.Option(None, "--page-size", help="Defines the number of items to be displayed on a page. If th"),
+    include_agent_details: str = typer.Option(None, "--include-agent-details", help="If includeAgentDetails is set to true, projection, filtering"),
+    output: str = typer.Option("table", "--output", "-o", help="Output format: table|json"),
+    limit: int = typer.Option(0, "--limit", help="Max results (0=all for paginated endpoints, API default for non-paginated)"),
+    offset: int = typer.Option(0, "--offset", help="Start offset"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """List Greeting Files."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v3/agent-personal-greeting"
+    params = {}
+    if filter_param is not None:
+        params["filter"] = filter_param
+    if search is not None:
+        params["search"] = search
+    if attributes is not None:
+        params["attributes"] = attributes
+    if page is not None:
+        params["page"] = page
+    if page_size is not None:
+        params["pageSize"] = page_size
+    if include_agent_details is not None:
+        params["includeAgentDetails"] = include_agent_details
+    if limit > 0:
+        params["max"] = limit
+    if offset > 0:
+        params["start"] = offset
+    result = None
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    result = result or []
+    items = result.get("items", result.get("data", result if isinstance(result, list) else [])) if isinstance(result, dict) else (result if isinstance(result, list) else [])
+    if output == "json":
+        print_json(items)
+    else:
+        print_table(items, columns=[("ID", "id"), ("Name", "name")], limit=limit)
+
+

wxcli/commands/cc_agent_summaries.py

@@ -0,0 +1,39 @@
+import json
+import typer
+from wxcli.auth import get_api
+from wxcli.errors import WebexError, handle_rest_error
+from wxcli.output import print_table, print_json
+from wxcli.config import get_cc_base_url
+
+
+app = typer.Typer(help="Manage Webex Contact Center cc-agent-summaries.")
+
+
+@app.command("create")
+def create(
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    output: str = typer.Option("id", "--output", "-o", help="Output format: id|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """List summaries."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    url = f"{cc_base_url}/generated-summaries/search"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+    try:
+        result = api.session.rest_post(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    elif isinstance(result, dict) and "id" in result:
+        typer.echo(f"Created: {result['id']}")
+    elif not result or result == {}:
+        typer.echo("Created.")
+    else:
+        print_json(result)
+
+

wxcli/commands/cc_agent_wellbeing.py

@@ -0,0 +1,216 @@
+import json
+import typer
+from wxcli.auth import get_api
+from wxcli.errors import WebexError, handle_rest_error
+from wxcli.output import print_table, print_json
+from wxcli.config import resolve_org_id, get_cc_base_url, get_cc_org_id
+
+
+app = typer.Typer(help="Manage Webex Contact Center cc-agent-wellbeing.")
+
+
+@app.command("create")
+def create(
+    name: str = typer.Option(None, "--name", help="(required) Client-defined string naming the subscription."),
+    description: str = typer.Option(None, "--description", help="Client-defined string describing the subscription."),
+    destination_url: str = typer.Option(None, "--destination-url", help="(required) URL to which webhooks will be posted. Must be HTTPS on an IA"),
+    secret: str = typer.Option(None, "--secret", help="Secret string used to sign payloads sent to the destination"),
+    org_id: str = typer.Option(None, "--org-id", help="Organization ID to be used for this operation. If unspecifie"),
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    output: str = typer.Option("id", "--output", "-o", help="Output format: id|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Subscribe for realtime burnout events\n\nExample --json-body:\n  '{"name":"...","eventTypes":["..."],"destinationUrl":"...","description":"...","secret":"...","orgId":"..."}'."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    url = f"{cc_base_url}/agentburnout/subscribe"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+        if name is not None:
+            body["name"] = name
+        if description is not None:
+            body["description"] = description
+        if destination_url is not None:
+            body["destinationUrl"] = destination_url
+        if secret is not None:
+            body["secret"] = secret
+        if org_id is not None:
+            body["orgId"] = org_id
+        _missing = [f for f in ['name', 'destinationUrl'] if f not in body or body[f] is None]
+        if _missing:
+            typer.echo("Error: Missing required fields: " + ", ".join(_missing), err=True)
+            raise typer.Exit(1)
+    try:
+        result = api.session.rest_post(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    elif isinstance(result, dict) and "id" in result:
+        typer.echo(f"Created: {result['id']}")
+    elif not result or result == {}:
+        typer.echo("Created.")
+    else:
+        print_json(result)
+
+
+
+@app.command("create-action")
+def create_action(
+    interaction_id: str = typer.Option(None, "--interaction-id", help="A unique identifier for each interaction or contact within t"),
+    agent_id: str = typer.Option(None, "--agent-id", help="The identifier for the agent whose burnout index has been ca"),
+    client_id: str = typer.Option(None, "--client-id", help="The name of the client initiating the action related to the"),
+    action_type: str = typer.Option(None, "--action-type", help="Specifies the type of action initiated based on the agent bu"),
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    output: str = typer.Option("id", "--output", "-o", help="Output format: id|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Record the realtime burnout events\n\nExample --json-body:\n  '{"interactionId":"...","agentId":"...","clientId":"...","actionType":"...","actionDateType":{}}'."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    url = f"{cc_base_url}/agentburnout/action"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+        if interaction_id is not None:
+            body["interactionId"] = interaction_id
+        if agent_id is not None:
+            body["agentId"] = agent_id
+        if client_id is not None:
+            body["clientId"] = client_id
+        if action_type is not None:
+            body["actionType"] = action_type
+    try:
+        result = api.session.rest_post(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    elif isinstance(result, dict) and "id" in result:
+        typer.echo(f"Created: {result['id']}")
+    elif not result or result == {}:
+        typer.echo("Created.")
+    else:
+        print_json(result)
+
+
+
+@app.command("show")
+def show(
+    id: str = typer.Argument(help="id"),
+    output: str = typer.Option("json", "--output", "-o", help="Output format: table|json"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Get specific Agent Burnout resource by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/agent-burnout/{id}"
+    try:
+        result = api.session.rest_get(url)
+    except WebexError as e:
+        handle_rest_error(e)
+    if output == "json":
+        print_json(result)
+    else:
+        if isinstance(result, dict):
+            print_table([result], columns=[("Key", ""), ("Value", "")], limit=0)
+        elif isinstance(result, list):
+            print_table(result, columns=[("ID", "id"), ("Name", "name")], limit=0)
+        else:
+            print_json(result)
+
+
+
+@app.command("update")
+def update(
+    id: str = typer.Argument(help="id"),
+    organization_id: str = typer.Option(None, "--organization-id", help="ID of the contact center organization. This field is require"),
+    id_param: str = typer.Option(None, "--id", help="ID of this contact center resource. It should not be specifi"),
+    version: str = typer.Option(None, "--version", help="The version of this resource. For a newly created resource,"),
+    enabled: bool = typer.Option(None, "--enabled/--no-enabled", help="Used to toggle the state of the agent burnout  configuration"),
+    agent_inclusion_type: str = typer.Option(None, "--agent-inclusion-type", help="Choices: ALL, SPECIFIC"),
+    wellness_break_reminders: str = typer.Option(None, "--wellness-break-reminders", help="Choices: DISABLED, ENABLED"),
+    created_time: str = typer.Option(None, "--created-time", help="This is the created time of the entity."),
+    last_updated_time: str = typer.Option(None, "--last-updated-time", help="This is the updated time of the entity."),
+    json_body: str = typer.Option(None, "--json-body", help="Full JSON body (overrides other options)"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """Update specific Agent Burnout resource by ID."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/agent-burnout/{id}"
+    if json_body:
+        body = json.loads(json_body)
+    else:
+        body = {}
+        if organization_id is not None:
+            body["organizationId"] = organization_id
+        if id_param is not None:
+            body["id"] = id_param
+        if version is not None:
+            body["version"] = version
+        if enabled is not None:
+            body["enabled"] = enabled
+        if agent_inclusion_type is not None:
+            body["agentInclusionType"] = agent_inclusion_type
+        if wellness_break_reminders is not None:
+            body["wellnessBreakReminders"] = wellness_break_reminders
+        if created_time is not None:
+            body["createdTime"] = created_time
+        if last_updated_time is not None:
+            body["lastUpdatedTime"] = last_updated_time
+    try:
+        result = api.session.rest_put(url, json=body)
+    except WebexError as e:
+        handle_rest_error(e)
+    typer.echo(f"Updated.")
+
+
+
+@app.command("list")
+def cmd_list(
+    filter_param: str = typer.Option(None, "--filter", help="Specify a filter based on which the results will be fetched."),
+    attributes: str = typer.Option(None, "--attributes", help="Specify the attributes to be returned. By default, all attri"),
+    page: str = typer.Option(None, "--page", help="Defines the number of displayed page. The page number starts"),
+    page_size: str = typer.Option(None, "--page-size", help="Defines the number of items to be displayed on a page. If th"),
+    output: str = typer.Option("table", "--output", "-o", help="Output format: table|json"),
+    limit: int = typer.Option(0, "--limit", help="Max results (0=all for paginated endpoints, API default for non-paginated)"),
+    offset: int = typer.Option(0, "--offset", help="Start offset"),
+    debug: bool = typer.Option(False, "--debug"),
+):
+    """List Agent Burnout resource(s)."""
+    api = get_api(debug=debug)
+    cc_base_url = get_cc_base_url()
+    orgid = get_cc_org_id(api.session)
+    url = f"{cc_base_url}/organization/{orgid}/v2/agent-burnout"
+    params = {}
+    if filter_param is not None:
+        params["filter"] = filter_param
+    if attributes is not None:
+        params["attributes"] = attributes
+    if page is not None:
+        params["page"] = page
+    if page_size is not None:
+        params["pageSize"] = page_size
+    if limit > 0:
+        params["max"] = limit
+    if offset > 0:
+        params["start"] = offset
+    result = None
+    try:
+        result = api.session.rest_get(url, params=params)
+    except WebexError as e:
+        handle_rest_error(e)
+    result = result or []
+    items = result.get("data", result.get("data", result if isinstance(result, list) else [])) if isinstance(result, dict) else (result if isinstance(result, list) else [])
+    if output == "json":
+        print_json(items)
+    else:
+        print_table(items, columns=[("ID", "id"), ("Name", "name")], limit=limit)
+
+