otrs-somconnexio 0.4.4__py2.py3-none-any.whl → 0.7.3__py2.py3-none-any.whl

tests/otrs_models/ticket_types/test_change_tariff.py

@@ -0,0 +1,435 @@
+from otrs_somconnexio.otrs_models.ticket_types.change_tariff_ticket import (
+    ChangeTariffTicket,
+    ChangeTariffExceptionalTicket,
+    ChangeTariffMobilePackTicket,
+    ChangeTariffSharedBondTicket,
+)
+from otrs_somconnexio.otrs_models.configurations.changes.change_tariff import (
+    ChangeTariffTicketConfiguration,
+    ChangeTariffExceptionalTicketConfiguration,
+    ChangeTariffSharedBondTicketConfiguration,
+)
+
+
+class TestCaseChangeTariffTicket:
+    def test_create(self, mocker):
+        username = "7456787G"
+        customer_code = "1234"
+
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        OTRSClientMock.return_value.create_otrs_process_ticket.return_value = (
+            mocker.Mock(spec=["id"])
+        )
+        OTRSClientMock.return_value.create_otrs_process_ticket.return_value.id = "1"
+
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": "Sol·licitud Canvi de tarifa oficina virtual",
+            "QueueID": ChangeTariffTicketConfiguration.queue_id,
+            "State": ChangeTariffTicketConfiguration.state,
+            "Type": ChangeTariffTicketConfiguration.type,
+            "Priority": ChangeTariffTicketConfiguration.priority,
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": "Sol·licitud Canvi de tarifa oficina virtual",
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "phone_number": "666666666",
+            "new_product_code": "NEW_PRODUCT_CODE",
+            "current_product_code": "CURRENT_PRODUCT_CODE",
+            "effective_date": "tomorrow",
+            "fiber_linked": "",
+            "subscription_email": "fakeemail@email.coop",
+            "language": "ca_ES",
+            "send_notification": False,
+        }
+
+        ticket = ChangeTariffTicket(username, customer_code, fields_dict).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID", ChangeTariffTicketConfiguration.process_id
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffTicketConfiguration.activity_id,
+            ),
+            mocker.call("renovaCanviTarifa", "0"),
+            mocker.call("liniaMobil", "666666666"),
+            mocker.call("productMobil", "NEW_PRODUCT_CODE"),
+            mocker.call("tarifaAntiga", "CURRENT_PRODUCT_CODE"),
+            mocker.call("dataExecucioCanviTarifa", "tomorrow"),
+            mocker.call("correuElectronic", "fakeemail@email.coop"),
+            mocker.call("idioma", "ca_ES"),
+            mocker.call("enviarNotificacio", "0"),
+            mocker.call("TecDelServei", "Mobil"),
+        ]
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )
+        assert ticket.id == "1"
+
+    def test_create_with_override_tickets(self, mocker):
+        username = "7456787G"
+        customer_code = "1234"
+
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": "Sol·licitud Canvi de tarifa oficina virtual",
+            "QueueID": ChangeTariffTicketConfiguration.queue_id,
+            "State": ChangeTariffTicketConfiguration.state,
+            "Type": ChangeTariffTicketConfiguration.type,
+            "Priority": ChangeTariffTicketConfiguration.priority,
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": "Sol·licitud Canvi de tarifa oficina virtual",
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "phone_number": "666666666",
+            "new_product_code": "NEW_PRODUCT_CODE",
+            "current_product_code": "CURRENT_PRODUCT_CODE",
+            "effective_date": "tomorrow",
+            "fiber_linked": "",
+            "subscription_email": "fakeemail@email.coop",
+            "language": "es_ES",
+        }
+
+        ChangeTariffTicket(
+            username, customer_code, fields_dict, override_ticket_ids=[1, 2]
+        ).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID", ChangeTariffTicketConfiguration.process_id
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffTicketConfiguration.activity_id,
+            ),
+            mocker.call("renovaCanviTarifa", "1"),
+            mocker.call("liniaMobil", "666666666"),
+            mocker.call("productMobil", "NEW_PRODUCT_CODE"),
+            mocker.call("tarifaAntiga", "CURRENT_PRODUCT_CODE"),
+            mocker.call("dataExecucioCanviTarifa", "tomorrow"),
+            mocker.call("correuElectronic", "fakeemail@email.coop"),
+            mocker.call("idioma", "es_ES"),
+            mocker.call("enviarNotificacio", "1"),
+            mocker.call("TecDelServei", "Mobil"),
+        ]
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )
+
+
+class TestCaseChangeTariffExceptionalTicket:
+    def test_create(self, mocker):
+        username = "7456787G"
+        customer_code = "1234"
+
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": "Sol·licitud Canvi de tarifa excepcional",
+            "QueueID": ChangeTariffExceptionalTicketConfiguration.queue_id,
+            "State": ChangeTariffExceptionalTicketConfiguration.state,
+            "Type": ChangeTariffExceptionalTicketConfiguration.type,
+            "Priority": ChangeTariffExceptionalTicketConfiguration.priority,
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": "Sol·licitud Canvi de tarifa excepcional",
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "phone_number": "666666666",
+            "new_product_code": "NEW_PRODUCT_CODE",
+            "current_product_code": "CURRENT_PRODUCT_CODE",
+            "effective_date": "tomorrow",
+            "fiber_linked": "28",
+            "subscription_email": "fakeemail@email.coop",
+            "language": "ca_ES",
+            "send_notification": True,
+        }
+
+        ChangeTariffExceptionalTicket(username, customer_code, fields_dict).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID",
+                ChangeTariffExceptionalTicketConfiguration.process_id,
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffExceptionalTicketConfiguration.activity_id,
+            ),
+            mocker.call("renovaCanviTarifa", "0"),
+            mocker.call("liniaMobil", "666666666"),
+            mocker.call("productMobil", "NEW_PRODUCT_CODE"),
+            mocker.call("tarifaAntiga", "CURRENT_PRODUCT_CODE"),
+            mocker.call("dataExecucioCanviTarifa", "tomorrow"),
+            mocker.call("OdooContractRefRelacionat", "28"),
+            mocker.call("correuElectronic", "fakeemail@email.coop"),
+            mocker.call("idioma", "ca_ES"),
+            mocker.call("enviarNotificacio", "1"),
+            mocker.call("TecDelServei", "Mobil"),
+        ]
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )
+
+
+class TestCaseChangeTariffMobilePackTicket:
+    def test_create(self, mocker):
+        username = "7456787G"
+        customer_code = "1234"
+
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        OTRSClientMock.return_value.create_otrs_process_ticket.return_value = (
+            mocker.Mock(spec=["id"])
+        )
+        OTRSClientMock.return_value.create_otrs_process_ticket.return_value.id = "1"
+
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": "Sol·licitud canvi de tarifa pack apinyades",
+            "QueueID": ChangeTariffTicketConfiguration.queue_id,
+            "State": ChangeTariffTicketConfiguration.state,
+            "Type": ChangeTariffTicketConfiguration.type,
+            "Priority": ChangeTariffTicketConfiguration.priority,
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": "Sol·licitud canvi de tarifa pack apinyades",
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "phone_number": "666666666",
+            "new_product_code": "NEW_PRODUCT_CODE",
+            "current_product_code": "CURRENT_PRODUCT_CODE",
+            "effective_date": "tomorrow",
+            "fiber_linked": "",
+            "subscription_email": "fakeemail@email.coop",
+            "language": "ca_ES",
+            "send_notification": False,
+        }
+
+        ticket = ChangeTariffMobilePackTicket(
+            username, customer_code, fields_dict
+        ).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID",
+                ChangeTariffTicketConfiguration.process_id,
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffTicketConfiguration.activity_id,
+            ),
+            mocker.call("renovaCanviTarifa", "0"),
+            mocker.call("liniaMobil", "666666666"),
+            mocker.call("productMobil", "NEW_PRODUCT_CODE"),
+            mocker.call("tarifaAntiga", "CURRENT_PRODUCT_CODE"),
+            mocker.call("dataExecucioCanviTarifa", "tomorrow"),
+            mocker.call("correuElectronic", "fakeemail@email.coop"),
+            mocker.call("idioma", "ca_ES"),
+            mocker.call("enviarNotificacio", "0"),
+            mocker.call("TecDelServei", "Mobil"),
+        ]
+
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )
+        assert ticket.id == "1"
+
+
+class TestCaseChangeTariffSharedBondTicket:
+    def test_create_with_shared_bond_id(self, mocker):
+        username = "7456787G"
+        customer_code = "1234"
+
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        OTRSClientMock.return_value.create_otrs_process_ticket.return_value = (
+            mocker.Mock(spec=["id"])
+        )
+        OTRSClientMock.return_value.create_otrs_process_ticket.return_value.id = "1"
+
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": "Sol·licitud canvi de tarifa pack amb dades compartides",
+            "QueueID": ChangeTariffSharedBondTicketConfiguration.queue_id,
+            "State": ChangeTariffSharedBondTicketConfiguration.state,
+            "Type": ChangeTariffSharedBondTicketConfiguration.type,
+            "Priority": ChangeTariffSharedBondTicketConfiguration.priority,
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": "Sol·licitud canvi de tarifa pack amb dades compartides",
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "phone_number": "666666666",
+            "new_product_code": "NEW_PRODUCT_CODE",
+            "current_product_code": "CURRENT_PRODUCT_CODE",
+            "effective_date": "tomorrow",
+            "fiber_linked": "",
+            "subscription_email": "fakeemail@email.coop",
+            "language": "ca_ES",
+            "send_notification": False,
+            "shared_bond_id": "C03457456M",
+        }
+
+        ticket = ChangeTariffSharedBondTicket(
+            username, customer_code, fields_dict
+        ).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID",
+                ChangeTariffSharedBondTicketConfiguration.process_id,
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffSharedBondTicketConfiguration.activity_id,
+            ),
+            mocker.call("renovaCanviTarifa", "0"),
+            mocker.call("liniaMobil", "666666666"),
+            mocker.call("productMobil", "NEW_PRODUCT_CODE"),
+            mocker.call("tarifaAntiga", "CURRENT_PRODUCT_CODE"),
+            mocker.call("dataExecucioCanviTarifa", "tomorrow"),
+            mocker.call("correuElectronic", "fakeemail@email.coop"),
+            mocker.call("idioma", "ca_ES"),
+            mocker.call("enviarNotificacio", "0"),
+            mocker.call("TecDelServei", "Mobil"),
+            mocker.call("IDAbonamentCompartit", "C03457456M"),
+        ]
+
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )
+        assert ticket.id == "1"

tests/otrs_models/ticket_types/test_change_tariff_adsl_landline.py

@@ -0,0 +1,115 @@
+from otrs_somconnexio.otrs_models.configurations.changes.change_tariff_adsl import (
+    ChangeTariffTicketAdslLandlineConfig,
+)
+from otrs_somconnexio.otrs_models.ticket_types.change_tariff_adsl_landline_ticket import (
+    ChangeTariffLandLineADSL,
+)
+
+
+username = "7456787G"
+customer_code = "1234"
+
+
+class TestCaseChangeTariffAdslLandlineTicket:
+    def test_create(self, mocker):
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": ChangeTariffTicketAdslLandlineConfig.subject,
+            "QueueID": ChangeTariffTicketAdslLandlineConfig.queue_id,
+            "State": ChangeTariffLandLineADSL._get_state(self),
+            "Type": ChangeTariffLandLineADSL._get_type(self),
+            "Priority": ChangeTariffLandLineADSL._get_priority(self),
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": ChangeTariffTicketAdslLandlineConfig.subject,
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "ref_contract": "1256",
+            "landline_number": "969999999",
+            "service_address": "Carrer",
+            "service_city": "Ciutat",
+            "service_zip": "ZIPCODE",
+            "service_state": "State",
+            "name": "Name",
+            "sur_name": "Surname",
+            "last_name": "Lastname",
+            "complete_name": "CompleteName",
+            "vat_number": "VAT",
+            "iban": "IBAN",
+            "customer_email": "customerEmail",
+            "service_state_code": "stateCode",
+            "customer_phone": "969999992",
+            "is_fiber_landline": True,
+            "previous_technology": "ADSL",
+        }
+
+        ChangeTariffLandLineADSL(
+            username,
+            customer_code,
+            fields_dict,
+        ).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID",
+                ChangeTariffTicketAdslLandlineConfig.process_id,
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffTicketAdslLandlineConfig.activity_id,
+            ),
+            mocker.call("refOdooContract", "1256"),
+            mocker.call("telefonFixVell", "969999999"),
+            mocker.call("direccioServei", "Carrer"),
+            mocker.call("poblacioServei", "Ciutat"),
+            mocker.call("CPservei", "ZIPCODE"),
+            mocker.call("provinciaServei", "State"),
+            mocker.call("serveiPrevi", "ADSL"),
+            mocker.call("productBA", ChangeTariffTicketAdslLandlineConfig.code_fiber),
+            mocker.call("nomSoci", "Name"),
+            mocker.call("titular", "Name"),
+            mocker.call("cognom1", "Surname Lastname"),
+            mocker.call("cognom1Titular", "Surname Lastname"),
+            mocker.call("nomCognomSociAntic", "CompleteName"),
+            mocker.call("NIFNIESoci", "VAT"),
+            mocker.call("NIFNIEtitular", "VAT"),
+            mocker.call("IBAN", "IBAN"),
+            mocker.call("telefonFixAntic", "969999999"),
+            mocker.call("IDContracte", "-"),
+            mocker.call("correuElectronic", "customerEmail"),
+            mocker.call("direccioServeiAntic", "Carrer - ZIPCODE Ciutat State"),
+            mocker.call("codiProvinciaServei", "stateCode"),
+            mocker.call("telefonContacte", "969999992"),
+            mocker.call("canviUbicacioMateixTitular", "yes"),
+            mocker.call("TecDelServei", "ADSL"),
+        ]
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )

tests/otrs_models/ticket_types/test_change_tariff_adsl_out_landline.py

@@ -0,0 +1,115 @@
+from otrs_somconnexio.otrs_models.configurations.changes.change_tariff_adsl import (
+    ChangeTariffTicketAdslOutLandlineConfig,
+)
+from otrs_somconnexio.otrs_models.ticket_types.change_tariff_adsl_out_landline_ticket import (
+    ChangeTariffOutLandLineADSL,
+)
+
+
+username = "7456787G"
+customer_code = "1234"
+
+
+class TestCaseChangeTariffAdslOutLandlineTicket:
+    def test_create(self, mocker):
+        OTRSClientMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.OTRSClient",
+            return_value=mocker.Mock(),
+        )
+        TicketMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Ticket",
+            return_value=mocker.Mock(),
+        )
+        ArticleMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.Article",
+            return_value=mocker.Mock(),
+        )
+        DynamicFieldMock = mocker.patch(
+            "otrs_somconnexio.otrs_models.ticket_types.base_ticket.DynamicField",
+            return_value=mocker.Mock(),
+        )
+
+        expected_ticket_data = {
+            "Title": ChangeTariffTicketAdslOutLandlineConfig.subject,
+            "QueueID": ChangeTariffTicketAdslOutLandlineConfig.queue_id,
+            "State": ChangeTariffOutLandLineADSL._get_state(self),
+            "Type": ChangeTariffOutLandLineADSL._get_type(self),
+            "Priority": ChangeTariffOutLandLineADSL._get_priority(self),
+            "CustomerUser": customer_code,
+            "CustomerID": customer_code,
+            "Service": False,
+        }
+        expected_article_data = {
+            "Subject": ChangeTariffTicketAdslOutLandlineConfig.subject,
+            "Body": "-",
+        }
+
+        fields_dict = {
+            "ref_contract": "1256",
+            "landline_number": "969999999",
+            "service_address": "Carrer",
+            "service_city": "Ciutat",
+            "service_zip": "ZIPCODE",
+            "service_state": "State",
+            "name": "Name",
+            "sur_name": "Surname",
+            "last_name": "Lastname",
+            "complete_name": "CompleteName",
+            "vat_number": "VAT",
+            "iban": "IBAN",
+            "customer_email": "customerEmail",
+            "service_state_code": "stateCode",
+            "customer_phone": "969999992",
+            "is_fiber_landline": False,
+            "previous_technology": "ADSL",
+        }
+
+        ChangeTariffOutLandLineADSL(
+            username,
+            customer_code,
+            fields_dict,
+        ).create()
+
+        TicketMock.assert_called_once_with(expected_ticket_data)
+        ArticleMock.assert_called_once_with(expected_article_data)
+        calls = [
+            mocker.call(
+                "ProcessManagementProcessID",
+                ChangeTariffTicketAdslOutLandlineConfig.process_id,
+            ),
+            mocker.call(
+                "ProcessManagementActivityID",
+                ChangeTariffTicketAdslOutLandlineConfig.activity_id,
+            ),
+            mocker.call("refOdooContract", "1256"),
+            mocker.call("telefonFixVell", "969999999"),
+            mocker.call("direccioServei", "Carrer"),
+            mocker.call("poblacioServei", "Ciutat"),
+            mocker.call("CPservei", "ZIPCODE"),
+            mocker.call("provinciaServei", "State"),
+            mocker.call("serveiPrevi", "ADSL"),
+            mocker.call("productBA", "SE_SC_REC_BA_F_300_SF"),
+            mocker.call("nomSoci", "Name"),
+            mocker.call("titular", "Name"),
+            mocker.call("cognom1", "Surname Lastname"),
+            mocker.call("cognom1Titular", "Surname Lastname"),
+            mocker.call("nomCognomSociAntic", "CompleteName"),
+            mocker.call("NIFNIESoci", "VAT"),
+            mocker.call("NIFNIEtitular", "VAT"),
+            mocker.call("IBAN", "IBAN"),
+            mocker.call("telefonFixAntic", "969999999"),
+            mocker.call("IDContracte", "-"),
+            mocker.call("correuElectronic", "customerEmail"),
+            mocker.call("direccioServeiAntic", "Carrer - ZIPCODE Ciutat State"),
+            mocker.call("codiProvinciaServei", "stateCode"),
+            mocker.call("telefonContacte", "969999992"),
+            mocker.call("canviUbicacioMateixTitular", "yes"),
+            mocker.call("TecDelServei", "ADSL"),
+        ]
+        DynamicFieldMock.assert_has_calls(calls)
+        OTRSClientMock.return_value.create_otrs_process_ticket.assert_called_once_with(  # noqa
+            TicketMock.return_value,
+            article=ArticleMock.return_value,
+            dynamic_fields=[mocker.ANY for call in calls],
+            attachments=None,
+        )