otrs-somconnexio 0.4.4__py2.py3-none-any.whl → 0.7.3__py2.py3-none-any.whl

otrs_somconnexio/client.py

@@ -2,39 +2,66 @@ import os
 
 from pyotrs import Client
 from pyotrs.lib import DynamicField
-from pyotrs.lib import APIError, HTTPError, ResponseParseError, SessionNotCreated, ArgumentMissingError
+from pyotrs.lib import (
+    APIError,
+    HTTPError,
+    ResponseParseError,
+    SessionNotCreated,
+    ArgumentMissingError,
+)
 
 from otrs_somconnexio.responses.ticket_creation import OTRSCreationTicketResponse
 from otrs_somconnexio.otrs_models.process_ticket.internet import InternetProcessTicket
 from otrs_somconnexio.otrs_models.process_ticket.mobile import MobileProcessTicket
 from otrs_somconnexio.otrs_models.coverage_ticket import CoverageTicket
 from otrs_somconnexio.otrs_models.service import Service
-from otrs_somconnexio.exceptions import TicketNotCreated, ErrorCreatingSession, TicketNotFoundError
+from otrs_somconnexio.exceptions import (
+    TicketNotCreated,
+    ErrorCreatingSession,
+    TicketNotFoundError,
+)
 
 
-class OTRSClient():
+class OTRSClient:
     TICKET_CONNECTOR_CONFIG = {
-        'Name': 'GenericTicketConnectorREST',
-        'Config': {
-            'SessionCreate': {'RequestMethod': 'POST',
-                              'Route': '/Session',
-                              'Result': 'SessionID'},
-            'TicketCreate': {'RequestMethod': 'POST',
-                             'Route': '/Ticket',
-                             'Result': 'TicketID'},
-            'TicketGet': {'RequestMethod': 'GET',
-                          'Route': '/Ticket/:TicketID',
-                          'Result': 'Ticket'},
-            'TicketGetList': {'RequestMethod': 'GET',
-                              'Route': '/TicketList',
-                              'Result': 'Ticket'},
-            'TicketSearch': {'RequestMethod': 'POST',
-                             'Route': '/TicketSearch',
-                             'Result': 'TicketID'},
-            'TicketUpdate': {'RequestMethod': 'PATCH',
-                             'Route': '/Ticket/:TicketID',
-                             'Result': 'TicketID'},
-        }
+        "Name": "GenericTicketConnectorREST",
+        "Config": {
+            "AccessTokenCreate": {
+                "RequestMethod": "POST",
+                "Route": "/Session",
+                "Result": "AccessToken",
+            },
+            "AccesTokenGet": {
+                "RequestMethod": "GET",
+                "Route": "/Session/:Token",
+                "Result": "AccessToken",
+            },
+            "TicketCreate": {
+                "RequestMethod": "POST",
+                "Route": "/Ticket",
+                "Result": "TicketID",
+            },
+            "TicketGet": {
+                "RequestMethod": "GET",
+                "Route": "/Ticket/:TicketID",
+                "Result": "Ticket",
+            },
+            "TicketGetList": {
+                "RequestMethod": "GET",
+                "Route": "/TicketList",
+                "Result": "Ticket",
+            },
+            "TicketSearch": {
+                "RequestMethod": "POST",
+                "Route": "/TicketSearch",
+                "Result": "TicketID",
+            },
+            "TicketUpdate": {
+                "RequestMethod": "PATCH",
+                "Route": "/Ticket/:TicketID",
+                "Result": "TicketID",
+            },
+        },
     }
 
     def __init__(self):
@@ -42,18 +69,18 @@ class OTRSClient():
 
     @staticmethod
     def _password():
-        return os.environ['OTRS_PASSW']
+        return os.environ["OTRS_PASSW"]
 
     @staticmethod
     def _user():
-        return os.environ['OTRS_USER']
+        return os.environ["OTRS_USER"]
 
     @staticmethod
     def _url():
-        return os.environ['OTRS_URL']
+        return os.environ["OTRS_URL"]
 
     def _create_client_with_session(self):
-        """ Create a OTRS Client with session open to play calls.
+        """Create a OTRS Client with session open to play calls.
 
         This method call to the OTRS API to create a session to play another requests with authentication done.
         Raise User errors to show the problem with the request if it is fault.
@@ -65,15 +92,17 @@ class OTRSClient():
                 baseurl=self._url(),
                 username=self._user(),
                 password=self._password(),
-                webservice_config_ticket=self.TICKET_CONNECTOR_CONFIG
+                webservice_config_ticket=self.TICKET_CONNECTOR_CONFIG,
             )
             client.session_create()
         except (HTTPError, APIError, ResponseParseError) as error:
             raise ErrorCreatingSession(error.message)
         return client
 
-    def create_otrs_process_ticket(self, ticket, article, dynamic_fields):
-        """ Create a OTRS Process Ticket to manage the provisioning.
+    def create_otrs_process_ticket(
+        self, ticket, article, dynamic_fields, attachments=None
+    ):
+        """Create a OTRS Process Ticket to manage the provisioning.
 
         This method call to the OTRS API to create a ticket with all the information of the econtract.
         If the Ticket is created, return the response to save the ID and the number in the EticomContract
@@ -86,13 +115,21 @@ class OTRSClient():
             client_response = self.client.ticket_create(
                 ticket=ticket,
                 article=article,
-                dynamic_fields=dynamic_fields)
-        except (HTTPError, APIError, ResponseParseError, SessionNotCreated, ArgumentMissingError) as error:
-            raise TicketNotCreated(error.message)
+                dynamic_fields=dynamic_fields,
+                attachments=attachments,
+            )
+        except (
+            HTTPError,
+            APIError,
+            ResponseParseError,
+            SessionNotCreated,
+            ArgumentMissingError,
+        ) as error:
+            raise TicketNotCreated(error.message, ticket, dynamic_fields)
         return OTRSCreationTicketResponse(client_response)
 
     def get_otrs_process_ticket(self, ticket_id):
-        """ Search a OTRS Process Ticket by ID.
+        """Search a OTRS Process Ticket by ID.
 
         This method call to the OTRS API to search a ticket with all the information of the provisioning process.
         If the Ticket is founded, return the Ticket object.
@@ -119,23 +156,54 @@ class OTRSClient():
     def search_coverage_tickets_by_email(self, email):
         df_process_id = {
             "name": "ProcessManagementProcessID",
-            "value": "Process-be8cf222949132c9fae1bb74615a5ae4"
+            "value": "Process-be8cf222949132c9fae1bb74615a5ae4",
         }
 
         tickets = self.search_tickets(
             dynamic_fields=[
-                DynamicField(df_process_id["name"], search_patterns=[df_process_id["value"]]),
-                DynamicField("correuElectronic", search_patterns=[email])
+                DynamicField(
+                    df_process_id["name"], search_patterns=[df_process_id["value"]]
+                ),
+                DynamicField("correuElectronic", search_patterns=[email]),
             ]
         )
         return [CoverageTicket(t) for t in tickets]
 
+    def get_ticket_by_number(self, ticket_number, dynamic_fields=False):
+        """
+        Search a OTRS Process Ticket by its number.
+        Returns a PyOTRS Ticket object if found.
+        """
+        ticket = self.client.ticket_get_by_number(
+            ticket_number, dynamic_fields=dynamic_fields
+        )
+        return ticket
+
     def update_ticket(self, ticket_id, article, dynamic_fields=[]):
-        self.client.ticket_update(
-            ticket_id,
-            article,
-            dynamic_fields=dynamic_fields
+        self.client.ticket_update(ticket_id, article, dynamic_fields=dynamic_fields)
+
+    def link_tickets(self, src_ticket_id, dst_ticket_id, link_type="Normal"):
+        """
+        Sets a LINK between to OTRS tickets to interconnect them.
+        """
+        self.client.link_add(src_ticket_id, dst_ticket_id, link_type=link_type)
+
+    def get_linked_tickets(self, src_ticket_id, link_type="Normal"):
+        """
+        Gets tickets linked with the one which ID is passed as parameter (src_ticket_id).
+        """
+        linked_tickets_response = self.client.link_list(
+            src_object_id=src_ticket_id, link_type=link_type
         )
+        if not linked_tickets_response:
+            return []
+
+        if isinstance(linked_tickets_response, list):
+            ticket_ids = [ticket["Key"] for ticket in linked_tickets_response]
+        else:
+            ticket_ids = [linked_tickets_response["Key"]]
+
+        return [self.get_otrs_process_ticket(ticket_id) for ticket_id in ticket_ids]
 
     def _process_ticket_response(self, ticket):
         service = Service(ticket)

otrs_somconnexio/exceptions.py

@@ -6,19 +6,48 @@ class OTRSClientException(Exception):
 
 class ErrorCreatingSession(OTRSClientException):
     def __init__(self, error_msg):
-        message = "Error creating the session with the next error message: {}".format(error_msg)
+        message = "Error creating the session with the next error message: {}".format(
+            error_msg
+        )
         super(OTRSClientException, self).__init__(message)
 
 
 class TicketNotCreated(OTRSClientException):
-    def __init__(self, error_msg):
-        message = "Error creating the ticket with the next error message: {}".format(error_msg)
+    def _DF_to_string(self, df_list):
+        if not df_list or len(df_list) == 0:
+            return ""
+        df_msg = ""
+        for df in df_list:
+            df_msg = df_msg + "{}: {}\n".format(df.name, df.value)
+        return df_msg
+
+    def _ticket_to_string(self, ticket):
+        if not ticket:
+            return ""
+        ticket_msg = ""
+        for field_key in ticket.fields.keys():
+            ticket_msg = ticket_msg + "{}: {}\n".format(
+                field_key, ticket.fields[field_key]
+            )
+        return ticket_msg
+
+    def __init__(self, error_msg, ticket=None, dynamic_fields=None):
+        title_message = "Error creating the ticket with the next error message:"
+        df_message = self._DF_to_string(dynamic_fields)
+        ticket_message = self._ticket_to_string(ticket)
+
+        message = "{}\n\t{}\n{}{}".format(
+            title_message, error_msg, ticket_message, df_message
+        )
+
         super(OTRSClientException, self).__init__(message)
 
 
 class TicketNotFoundError(OTRSClientException):
-    def __init__(self, ticket_id, error_msg=''):
-        message = "Error searching the ticket with ID {} with the next error message: {}".format(ticket_id, error_msg)
+    def __init__(self, ticket_id, error_msg=""):
+        message = "Error searching the ticket with ID {} with the next error message: {}".format(
+            ticket_id, error_msg
+        )
         super(OTRSClientException, self).__init__(message)
 
 
@@ -28,13 +57,17 @@ class UserManagementResponseEmpty(OTRSClientException):
         super(OTRSClientException, self).__init__(message)
 
 
-class CustomerMailMissing(OTRSClientException):
-    def __init__(self, order_id):
-        message = "Customer without mail in order ID {}".format(order_id)
+class ServiceTypeNotAllowedError(OTRSClientException):
+    def __init__(self, id, service_type):
+        message = "Contract {} with service type not allowed: {}".format(
+            id, service_type
+        )
         super(OTRSClientException, self).__init__(message)
 
 
-class ServiceTypeNotAllowedError(OTRSClientException):
-    def __init__(self, id, service_type):
-        message = "Contract {} with service type not allowed: {}".format(id, service_type)
+class TicketNotReadyToBeUpdatedWithSIMReceivedData(OTRSClientException):
+    def __init__(self, ticket_number):
+        message = "Ticket {} not ready to be updated with SIM received data".format(
+            ticket_number
+        )
         super(OTRSClientException, self).__init__(message)

otrs_somconnexio/otrs_models/abstract_article.py

@@ -6,12 +6,15 @@ class AbstractArticle:
 
     subject = ""
     body = ""
+    # Parameter to mark notes field red and available only for personnel
+    isVisibleForCustomer = "1"
 
     def call(self):
         article_params = {
             "Subject": self.subject,
             "Body": self.body,
             "ContentType": "text/plain; charset=utf8",
+            "IsVisibleForCustomer": self.isVisibleForCustomer,
         }
 
         return Article(article_params)

otrs_somconnexio/otrs_models/adsl_data.py

@@ -1,40 +1,10 @@
-class ADSLData:
-    type = 'adsl'
+from otrs_somconnexio.otrs_models.internet_data import InternetData
 
-    def __init__(
-        self, order_id, phone_number, iban,
-        landline_phone_number, service_address, service_city, service_zip,
-        service_subdivision, shipment_address, shipment_city, shipment_zip,
-        shipment_subdivision, previous_service, previous_provider, previous_internal_provider,
-        previous_owner_vat, previous_owner_name, previous_owner_surname, notes,
-            adsl_coverage, mm_fiber_coverage, vdf_fiber_coverage, change_address, product):
-        # Common all the Tickets
-        self.order_id = order_id
-        self.phone_number = phone_number
-        self.iban = iban
-        self.previous_provider = previous_provider
-        self.previous_internal_provider = previous_internal_provider
-        self.previous_owner_vat = previous_owner_vat
-        self.previous_owner_name = previous_owner_name
-        self.previous_owner_surname = previous_owner_surname
 
-        # Common Internet the Tickets
-        self.service_address = service_address
-        self.service_city = service_city
-        self.service_zip = service_zip
-        self.service_subdivision = service_subdivision
-        self.shipment_address = shipment_address
-        self.shipment_city = shipment_city
-        self.shipment_zip = shipment_zip
-        self.shipment_subdivision = shipment_subdivision
-        self.previous_service = previous_service
-        self.notes = notes
-        self.adsl_coverage = adsl_coverage
-        self.mm_fiber_coverage = mm_fiber_coverage
-        self.vdf_fiber_coverage = vdf_fiber_coverage
-        self.change_address = change_address
+class ADSLData(InternetData):
+    service_type = "adsl"
 
-        # ADSL the Tickets
-        self.landline_phone_number = landline_phone_number
-
-        self.product = product
+    def __init__(self, **args):
+        self.landline_phone_number = args.get("landline_phone_number", "")
+        args.pop("landline_phone_number", None)
+        super().__init__(**args)

otrs_somconnexio/otrs_models/adsl_dynamic_fields.py

@@ -5,13 +5,14 @@ from otrs_somconnexio.otrs_models.internet_dynamic_fields import InternetDynamic
 
 
 class ADSLDynamicFields(InternetDynamicFields):
-
     def _build_specific_broadband_service_dynamic_fields(self):
-        """ Return list of OTRS DynamicFields to create a OTRS Process Ticket from Eticom Contract.
-        Return only the specifics fields of ADSL Ticket. """
+        """Return list of OTRS DynamicFields to create a OTRS Process Ticket from Eticom Contract.
+        Return only the specifics fields of ADSL Ticket."""
         return [
             self._df_landline_number(),
         ]
 
     def _df_landline_number(self):
-        return DynamicField(name="mantenirFix", value=self.service_data.landline_phone_number)
+        return DynamicField(
+            name="mantenirFix", value=self.service_data.landline_phone_number
+        )

otrs_somconnexio/otrs_models/adsl_ticket.py

@@ -1,23 +1,27 @@
 # coding: utf-8
 from otrs_somconnexio.otrs_models.provision_ticket import ProvisionTicket
 from otrs_somconnexio.otrs_models.adsl_dynamic_fields import ADSLDynamicFields
-from otrs_somconnexio.otrs_models.configurations.adsl_ticket import ADSLTicketConfiguration
+from otrs_somconnexio.otrs_models.configurations.provision.adsl_ticket import (
+    ADSLTicketConfiguration,
+)
 
 
 class ADSLTicket(ProvisionTicket):
-
-    def __init__(self, service_data, customer_data, otrs_configuration=None):
+    def __init__(
+        self, service_data, customer_data, responsible_data, otrs_configuration=None
+    ):
+        super(ADSLTicket, self).__init__(responsible_data)
         self.service_data = service_data
         self.customer_data = customer_data
         self.otrs_configuration = ADSLTicketConfiguration(otrs_configuration)
 
     def service_type(self):
-        return 'adsl'
+        return "adsl"
 
     def _build_dynamic_fields(self):
         return ADSLDynamicFields(
             self.service_data,
             self.customer_data,
             self._ticket_process_id(),
-            self._ticket_activity_id()
+            self._ticket_activity_id(),
         ).all()

otrs_somconnexio/otrs_models/configurations/changes/add_data.py

@@ -0,0 +1,13 @@
+class AddDataTicketConfiguration:
+    process_id = "Process-7f03577ba04a39dbc9e0fe0d2c6144df"
+    activity_id = "Activity-d621f2e21d7583c0dffc7569cd3c9f59"
+    queue_id = 105
+    subject = "Sol·licitud abonament addicional oficina virtual"
+    type = "Petición"
+    state = "new"
+    priority = "3 normal"
+
+
+class AddDataTicketRequestedConfiguration(AddDataTicketConfiguration):
+    queue_id = 104
+    state = "open"

otrs_somconnexio/otrs_models/configurations/changes/change_email.py

@@ -0,0 +1,16 @@
+class ChangeEmailTicketConfiguration:
+    process_id = "Process-b4243866849bc5c0c292f18100fad9d3"
+    activity_id = "Activity-8cc76400ded45e7b408f6d3e0267a2c6"
+    type = "Petición"
+    state = "new"
+    priority = "3 normal"
+
+
+class ChangeEmailContractsConfiguration(ChangeEmailTicketConfiguration):
+    queue_id = 174
+    subject = "Sol·licitud canvi de email oficina virtual"
+
+
+class ChangeEmailPersonalConfiguration(ChangeEmailTicketConfiguration):
+    queue_id = 178
+    subject = "Canvi d'email dades personals OV"

otrs_somconnexio/otrs_models/configurations/changes/change_iban.py

@@ -0,0 +1,8 @@
+class ChangeIbanTicketConfiguration:
+    process_id = "Process-76f712cb8936190743ace3a886b3d167"
+    activity_id = "Activity-621e28c842e6556964d4a6ce04286235"
+    queue_id = 170
+    subject = "Sol·licitud canvi de IBAN oficina virtual"
+    type = "Petición"
+    state = "new"
+    priority = "3 normal"

otrs_somconnexio/otrs_models/configurations/changes/change_owner.py

@@ -0,0 +1,19 @@
+class ChangeOwnerConfiguration:
+    process_id = "Process-975190079a628ddf1eb4f0188dce2e4a"
+    type = "Petición"
+    state = "new"
+    priority = "3 normal"
+    subject = "Sol·licitud canvi de titular oficina virtual"
+    body = "Adjunta documentació titular actual"
+    update_subject = "Resposta sol·licitud de canvi de titular oficina virtual"
+    update_body = "Adjunta documentació nou titular"
+
+
+class ChangeOwnerTicketConfiguration(ChangeOwnerConfiguration):
+    queue_id = 236
+    activity_id = "Activity-12c832820da79b425874b2bdf05fa512"
+
+
+class ChangeOwnerPackTicketConfiguration(ChangeOwnerConfiguration):
+    queue_id = 237
+    activity_id = "Activity-0dc37160064a0aeccae2a0393cda1189"

otrs_somconnexio/otrs_models/configurations/changes/change_pack.py

@@ -0,0 +1,6 @@
+class ChangePackNotSharedDataTicketConfiguration:
+    process_id = "Process-4112fd4fbd7f4f384947621ae36ae74f"
+    activity_id = "Activity-1a175e9802e4ec5784aa6948c3fd4080"
+    queue_id = 249
+    subject = "Canvi paquet F600 a F300"
+    service = "Oficina Virtual"

otrs_somconnexio/otrs_models/configurations/changes/change_shared_bond.py

@@ -0,0 +1,7 @@
+class ChangeSharedBondTicketConfiguration:
+    process_id = "Process-304d80eb0f377a484aae9ef23c6c5b74"
+    activity_id = "Activity-2a3858fe1d17a3777858ed273eb549f0"
+    type = "Petición"
+    queue_id = 225
+    state = "new"
+    priority = "3 normal"

otrs_somconnexio/otrs_models/configurations/changes/change_tariff.py

@@ -0,0 +1,29 @@
+# coding: utf-8
+class ChangeTariffTicketConfiguration:
+    process_id = "Process-f91240baa6e0146aecc70a9c97d6f84f"
+    activity_id = "Activity-7117b19116339f88dc43767cd477f2be"
+    type = "Petición"
+    queue_id = 97
+    state = "new"
+    priority = "3 normal"
+
+    def __init__(self, otrs_configuration=None):
+        if otrs_configuration:
+            self.process_id = otrs_configuration.mobile_process_id
+            self.activity_id = otrs_configuration.mobile_activity_id
+            self.type = otrs_configuration.mobile_ticket_type
+            self.queue_id = otrs_configuration.mobile_ticket_queue_id
+            self.state = otrs_configuration.mobile_ticket_state
+            # We need to mantain this typo because is in a Tryton model field.
+            self.priority = otrs_configuration.mobile_ticket_priority
+
+
+class ChangeTariffExceptionalTicketConfiguration(ChangeTariffTicketConfiguration):
+    process_id = "Process-68cb2bbbfeaf511c76285ff1ee35166b"
+    activity_id = "Activity-24e02ae12857239254b4c1d1e76acbba"
+    queue_id = 187
+
+
+class ChangeTariffSharedBondTicketConfiguration(ChangeTariffTicketConfiguration):
+    queue_id = 201
+    activity_id = "Activity-0fa4168fb49ea8be15e7270d6ba2d1c3"

otrs_somconnexio/otrs_models/configurations/changes/change_tariff_adsl.py

@@ -0,0 +1,20 @@
+class ChangeTariffAdslConfiguration:
+    type = "Petición"
+    state = "new"
+    priority = "3 normal"
+
+
+class ChangeTariffTicketAdslOutLandlineConfig(ChangeTariffAdslConfiguration):
+    process_id = "Process-75757fe8d1526118bf0a723fde97b217"
+    activity_id = "Activity-4c41ac0caaa3601dff977822b7b83299"
+    queue_id = 165
+    subject = "OV Sol·licitud CT A SF/F SF"
+    code_fiber = "SE_SC_REC_BA_F_300_SF"
+
+
+class ChangeTariffTicketAdslLandlineConfig(ChangeTariffAdslConfiguration):
+    process_id = "Process-5684ebe48aa930b2890e3ae0febc483d"
+    activity_id = "Activity-6d1a466b85f7278eda75c4fec4e6ecfe"
+    queue_id = 192
+    subject = "OV Sol·licitud CT A F/F F"
+    code_fiber = "SE_SC_REC_BA_F_300"

otrs_somconnexio/otrs_models/configurations/changes/change_tariff_fiber.py

@@ -0,0 +1,11 @@
+class ChangeTariffTicketFiberConfiguration:
+    process_id = "Process-a7b08ec0f281167899a5b72c8bd0899d"
+    activity_id = "Activity-ea6172a702d09d7cbe8c2b44de9a9853"
+    queue_id = 157
+    type = "Petición"
+    state = "new"
+    priority = "3 normal"
+    subject = "Sol·licitud Canvi de tarifa sense fix oficina virtual"
+    code_fiber_100_landline = "SE_SC_REC_BA_F_100"
+    code_fiber_100 = "SE_SC_REC_BA_F_100_SF"
+    code_fiber_300 = "SE_SC_REC_BA_F_300_SF"

otrs_somconnexio/otrs_models/configurations/{adsl_ticket.py → provision/adsl_ticket.py}

@@ -3,7 +3,7 @@ class ADSLTicketConfiguration:
     process_id = "Process-441820b536cb5b9899d12f729e6f5e97"
     activity_id = "Activity-6036295f5d5035663dd7817ab69fdedd"
     type = "Sin Clasificar"
-    queue = "Serveis de banda ampla::Provisió ADSL"
+    queue_id = 17
     state = "new"
     priority = "3 normal"
 
@@ -12,7 +12,7 @@ class ADSLTicketConfiguration:
             self.process_id = otrs_configuration.adsl_process_id
             self.activity_id = otrs_configuration.adsl_activity_id
             self.type = otrs_configuration.adsl_ticket_type
-            self.queue = otrs_configuration.adsl_ticket_queue
+            self.queue_id = otrs_configuration.adsl_ticket_queue_id
             self.state = otrs_configuration.adsl_ticket_state
             # We need to mantain this typo because is in a Tryton model field.
             self.priority = otrs_configuration.adsl_ticket_proprity

otrs_somconnexio/otrs_models/configurations/{fiber_ticket.py → provision/fiber_ticket.py}

@@ -2,17 +2,20 @@
 class FiberTicketConfiguration:
     process_id = "Process-2a8a97fe837ce3c1906f524decb6fa6d"
     activity_id = "Activity-862a6517cdbf72be58b0b1b3a9e42f98"
-    type = "Sin Clasificar"
-    queue = "Serveis de banda ampla::Provisió Fibra"
+    type = "Petición"
+    SLA = "No pendent resposta"
+    service = "Banda Ancha::Fibra::Provisió Fibra"
+    queue_id = 31
     state = "new"
     priority = "3 normal"
 
     def __init__(self, otrs_configuration=None):
+        # Deprecated - Only used with Tryton
         if otrs_configuration:
             self.process_id = otrs_configuration.fiber_process_id
             self.activity_id = otrs_configuration.fiber_activity_id
             self.type = otrs_configuration.fiber_ticket_type
-            self.queue = otrs_configuration.fiber_ticket_queue
+            self.queue_id = otrs_configuration.fiber_ticket_queue_id
             self.state = otrs_configuration.fiber_ticket_state
             # We need to mantain this typo because is in a Tryton model field.
             self.priority = otrs_configuration.fiber_ticket_proprity

otrs_somconnexio/otrs_models/configurations/provision/mobile_ticket.py

@@ -0,0 +1,44 @@
+# coding: utf-8
+class MobileTicketConfiguration:
+    process_id = "Process-325351399237c1e69144b17e471b1b51"
+    activity_id = "Activity-90f09a366cd9426695ef0e21faeb4ed2"
+    type = "Petición"
+    queue_id = 71
+    state = "new"
+    SLA = "No pendent resposta"
+    service = "Mòbil"
+    priority = "3 normal"
+
+    def __init__(self, otrs_configuration=None):
+        if otrs_configuration:
+            self.process_id = otrs_configuration.mobile_process_id
+            self.activity_id = otrs_configuration.mobile_activity_id
+            self.type = otrs_configuration.mobile_ticket_type
+            self.queue_id = otrs_configuration.mobile_ticket_queue_id
+            self.state = otrs_configuration.mobile_ticket_state
+            self.priority = otrs_configuration.mobile_ticket_priority
+
+
+class MobileTicketPausedConfiguration(MobileTicketConfiguration):
+    activity_id = "Activity-ad31188b18cac0d1af222360fce65757"
+    queue_id = 197
+
+
+class MobileTicketCompletedConfiguration(MobileTicketConfiguration):
+    activity_id = "Activity-32e86e86b387b7311a6258b783f16a29"
+    queue_id = 198
+
+
+class MobileTicketRequestedConfiguration(MobileTicketConfiguration):
+    activity_id = "Activity-19187651eb9900b7c239d6b168c0b6f3"
+    queue_id = 72
+
+
+class MobileTicketPlatformIntroducedConfiguration(MobileTicketConfiguration):
+    activity_id = "Activity-87200fa0f40f91ebd8a36ad2d1ed45c2"
+    queue_id = 75
+
+
+class MobileTicketActivationScheduledConfiguration(MobileTicketConfiguration):
+    activity_id = "Activity-31525744004897d761133c9bee9ef6d9"
+    queue_id = 73