PyPI - odoo-addon-helpdesk-mgmt-fieldservice - Versions diffs - 18.0.1.0.0.7__py3-none-any.whl - Mend

odoo-addon-helpdesk-mgmt-fieldservice 18.0.1.0.0.7__py3-none-any.whl

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odoo/addons/helpdesk_mgmt_fieldservice/static/description/index.html ADDED Viewed

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+<body>
+<div class="document">
+<a class="reference external image-reference" href="https://odoo-community.org/get-involved?utm_source=readme">
+<img alt="Odoo Community Association" src="https://odoo-community.org/readme-banner-image" />
+</a>
+<div class="section" id="helpdesk-mgmt-fieldservice">
+<h1>Helpdesk Mgmt Fieldservice</h1>
+<!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! This file is generated by oca-gen-addon-readme !!
+!! changes will be overwritten.                   !!
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+!! source digest: sha256:aea8c039b76b6f0b0aaef81df8f0d7f045b203b2e71c4cf3ab86e94ab978b076
+!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -->
+<p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/license-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-18-0/helpdesk-18-0-helpdesk_mgmt_fieldservice"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&amp;target_branch=18.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p>
+<p>This module allows the helpdesk user to track the status of related
+service orders.</p>
+<p><strong>Table of contents</strong></p>
+<div class="contents local topic" id="contents">
+<ul class="simple">
+<li><a class="reference internal" href="#installation" id="toc-entry-1">Installation</a></li>
+<li><a class="reference internal" href="#configuration" id="toc-entry-2">Configuration</a></li>
+<li><a class="reference internal" href="#usage" id="toc-entry-3">Usage</a></li>
+<li><a class="reference internal" href="#known-issues-roadmap" id="toc-entry-4">Known issues / Roadmap</a></li>
+<li><a class="reference internal" href="#changelog" id="toc-entry-5">Changelog</a><ul>
+<li><a class="reference internal" href="#section-1" id="toc-entry-6">12.0.1.0.0 (2016-06-19)</a></li>
+</ul>
+</li>
+<li><a class="reference internal" href="#bug-tracker" id="toc-entry-7">Bug Tracker</a></li>
+<li><a class="reference internal" href="#credits" id="toc-entry-8">Credits</a><ul>
+<li><a class="reference internal" href="#authors" id="toc-entry-9">Authors</a></li>
+<li><a class="reference internal" href="#contributors" id="toc-entry-10">Contributors</a></li>
+<li><a class="reference internal" href="#maintainers" id="toc-entry-11">Maintainers</a></li>
+</ul>
+</li>
+</ul>
+</div>
+<div class="section" id="installation">
+<h2><a class="toc-backref" href="#toc-entry-1">Installation</a></h2>
+<p>To install this module, you need to:</p>
+<ul class="simple">
+<li>Install helpdesk_mgmt_fieldservice</li>
+</ul>
+</div>
+<div class="section" id="configuration">
+<h2><a class="toc-backref" href="#toc-entry-2">Configuration</a></h2>
+<p>There is no need to do anything to configure this module</p>
+</div>
+<div class="section" id="usage">
+<h2><a class="toc-backref" href="#toc-entry-3">Usage</a></h2>
+<ul class="simple">
+<li>Go to Helpdesk</li>
+<li>Create or select a ticket</li>
+<li>In the “Service Orders” tab, you can create service orders for the FSM
+team</li>
+</ul>
+<p>To close a ticket, all the related service orders must be closed.</p>
+</div>
+<div class="section" id="known-issues-roadmap">
+<h2><a class="toc-backref" href="#toc-entry-4">Known issues / Roadmap</a></h2>
+</div>
+<div class="section" id="changelog">
+<h2><a class="toc-backref" href="#toc-entry-5">Changelog</a></h2>
+<div class="section" id="section-1">
+<h3><a class="toc-backref" href="#toc-entry-6">12.0.1.0.0 (2016-06-19)</a></h3>
+<ul class="simple">
+<li>[ADD] Add this module OCA/helpdesk project</li>
+</ul>
+</div>
+</div>
+<div class="section" id="bug-tracker">
+<h2><a class="toc-backref" href="#toc-entry-7">Bug Tracker</a></h2>
+<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2018.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
+<p>Do not contact contributors directly about support or help with technical issues.</p>
+</div>
+<div class="section" id="credits">
+<h2><a class="toc-backref" href="#toc-entry-8">Credits</a></h2>
+<div class="section" id="authors">
+<h3><a class="toc-backref" href="#toc-entry-9">Authors</a></h3>
+<ul class="simple">
+<li>Open Source Integrators</li>
+<li>Escodoo</li>
+</ul>
+</div>
+<div class="section" id="contributors">
+<h3><a class="toc-backref" href="#toc-entry-10">Contributors</a></h3>
+<ul class="simple">
+<li>Bhavesh Odedra &lt;<a class="reference external" href="mailto:bodedra&#64;opensourceintegrators.com">bodedra&#64;opensourceintegrators.com</a>&gt;</li>
+<li>Open Source Integrators &lt;<a class="reference external" href="mailto:contact&#64;opensourceintegrators.com">contact&#64;opensourceintegrators.com</a>&gt;</li>
+<li>Serpent Consulting Services Pvt. Ltd. &lt;<a class="reference external" href="mailto:support&#64;serpentcs.com">support&#64;serpentcs.com</a>&gt;</li>
+<li>Marcel Savegnago &lt;<a class="reference external" href="mailto:marcel.savegnago&#64;escodoo.com.br">marcel.savegnago&#64;escodoo.com.br</a>&gt;</li>
+<li>Italo Lopes &lt;<a class="reference external" href="mailto:italo.lopes&#64;camptocamp.com">italo.lopes&#64;camptocamp.com</a>&gt;</li>
+<li>Iván Todorovich &lt;<a class="reference external" href="mailto:ivan.todorovich&#64;camptocamp.com">ivan.todorovich&#64;camptocamp.com</a>&gt;</li>
+</ul>
+</div>
+<div class="section" id="maintainers">
+<h3><a class="toc-backref" href="#toc-entry-11">Maintainers</a></h3>
+<p>This module is maintained by the OCA.</p>
+<a class="reference external image-reference" href="https://odoo-community.org">
+<img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" />
+</a>
+<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.</p>
+<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/18.0/helpdesk_mgmt_fieldservice">OCA/helpdesk</a> project on GitHub.</p>
+<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>
+</div>
+</div>
+</div>
+</div>
+</body>
+</html>

odoo/addons/helpdesk_mgmt_fieldservice/static/src/scss/helpdesk_column.scss ADDED Viewed

@@ -0,0 +1,6 @@
+.helpdesk_column {
+    width: 100% !important;
+    color: white;
+    background-color: $o-brand-primary;
+    text-transform: uppercase;
+}

odoo/addons/helpdesk_mgmt_fieldservice/tests/__init__.py ADDED Viewed

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1	+ from . import test_helpdesk_ticket_fsm_order

odoo/addons/helpdesk_mgmt_fieldservice/tests/test_helpdesk_ticket_fsm_order.py ADDED Viewed

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+# Copyright 2022 Camptocamp SA
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl.html).
+from odoo.exceptions import ValidationError
+from odoo.tests import Form, TransactionCase
+from odoo.addons.base.tests.common import DISABLED_MAIL_CONTEXT
+class TestHelpdeskTicketFSMOrder(TransactionCase):
+    @classmethod
+    def setUpClass(cls):
+        super().setUpClass()
+        cls.env = cls.env(context=dict(cls.env.context, **DISABLED_MAIL_CONTEXT))
+        cls.partner = cls.env["res.partner"].create({"name": "Partner 1"})
+        cls.user_demo = cls.env.ref("base.user_demo")
+        cls.fsm_team = cls.env["fsm.team"].create({"name": "FSM Team"})
+        cls.fsm_stage_new = cls.env.ref("fieldservice.fsm_stage_new")
+        cls.fsm_stage_cancelled = cls.env.ref("fieldservice.fsm_stage_cancelled")
+        cls.stage_closed = cls.env.ref("helpdesk_mgmt.helpdesk_ticket_stage_done")
+        cls.stage_completed = cls.env.ref("fieldservice.fsm_stage_completed")
+        cls.test_location = cls.env.ref("fieldservice.test_location")
+        cls.partner.service_location_id = cls.test_location
+        cls.mail_alias_id = cls.env["mail.alias"].create(
+            {
+                "alias_name": "Test Mail Alias",
+                "alias_model_id": cls.env["ir.model"]
+                .search([("model", "=", "helpdesk.ticket")])
+                .id,
+            }
+        )
+        cls.team_id = cls.env["helpdesk.ticket.team"].create(
+            {"name": "Team 1", "alias_id": cls.mail_alias_id.id}
+        )
+        cls.ticket_1 = cls.env["helpdesk.ticket"].create(
+            {
+                "name": "Test 1",
+                "description": "Ticket test",
+                "user_id": cls.user_demo.id,
+                "team_id": cls.team_id.id,
+                "fsm_location_id": cls.test_location.id,
+            }
+        )
+        cls.ticket_2 = cls.env["helpdesk.ticket"].create(
+            {
+                "name": "Test 2",
+                "description": "Ticket test",
+                "user_id": cls.user_demo.id,
+                "team_id": cls.team_id.id,
+                "fsm_location_id": cls.test_location.id,
+            }
+        )
+        cls.fsm_order_no_ticket = cls.env["fsm.order"].create(
+            {
+                "name": "No ticket order",
+                "location_id": cls.test_location.id,
+                "team_id": cls.fsm_team.id,
+            }
+        )
+        cls.fsm_stage_closed = cls.env["fsm.stage"].create(
+            {
+                "name": "Custom Closing Stage",
+                "stage_type": "order",
+                "is_closed": True,
+                "sequence": 200,
+            }
+        )
+    @classmethod
+    def _create_ticket_fsm_orders(cls, ticket, number: int = 1):
+        action = ticket.action_create_order()
+        model = cls.env[action["res_model"]].with_context(**action["context"])
+        return model.create([{}] * number)
+    def test_helpdesk_ticket_fsm_order(self):
+        """
+        Checks actions related to the ticket and fieldservice
+        """
+        # checking action_create_order on fsm.order
+        fsm_orders = self._create_ticket_fsm_orders(self.ticket_1, 5)
+        self.assertRecordValues(
+            fsm_orders,
+            [
+                {
+                    "ticket_id": self.ticket_1.id,
+                    "priority": self.ticket_1.priority,
+                    "location_id": self.test_location.id,
+                }
+                for _ in range(5)
+            ],
+        )
+        self.assertEqual(self.test_location.ticket_count, 2)
+        # checking action_view_ticket on fsm.location
+        action_view_ticket = self.test_location.action_view_ticket()
+        self.assertEqual(
+            action_view_ticket["context"],
+            {
+                "search_default_open": 1,
+                "default_fsm_location_id": self.test_location.id,
+                "default_partner_id": self.test_location.partner_id.id,
+            },
+        )
+        self.ticket_2.fsm_location_id = False
+        action_view_ticket = self.test_location.action_view_ticket()
+        self.assertEqual(action_view_ticket["views"], [(False, "form")])
+        self.assertEqual(action_view_ticket["res_id"], self.ticket_1.id)
+        # checking action_complete on fsm.order with ticket
+        resolution = "High resolution"
+        for idx, order in enumerate(fsm_orders[:-1]):
+            order.resolution = resolution + f" {str(idx + 1)}"
+            order.action_complete()
+        self.assertRecordValues(
+            fsm_orders[:-1],
+            [
+                {
+                    "stage_id": self.stage_completed.id,
+                    "is_button": False,
+                }
+                for _ in range(4)
+            ],
+        )
+        fsm_orders[-1].resolution = "Just another resolution"
+        action_complete_last_order = fsm_orders[-1].action_complete()
+        self.assertEqual(
+            action_complete_last_order["res_model"],
+            "fsm.order.close.wizard",
+        )
+        self.assertEqual(
+            action_complete_last_order["context"],
+            {
+                "default_ticket_id": self.ticket_1.id,
+                "default_team_id": self.team_id.id,
+                "default_resolution": "Just another resolution",
+            },
+        )
+        fsm_order_close_wizard = self.env["fsm.order.close.wizard"].with_context(
+            **action_complete_last_order["context"]
+        )
+        with Form(fsm_order_close_wizard) as wizard:
+            wizard.stage_id = self.stage_closed
+        wizard.record.action_close_ticket()
+        self.assertEqual(self.ticket_1.stage_id.name, self.stage_closed.name)
+        self.assertEqual(self.ticket_1.resolution, "Just another resolution")
+        # check action_complete on fsm.order no ticket
+        self.fsm_order_no_ticket.action_complete()
+        self.assertEqual(self.fsm_order_no_ticket.stage_id, self.stage_completed)
+        self.assertFalse(self.fsm_order_no_ticket.is_button)
+    def test_recompute_location_if_partner_with_default_location_is_set(self):
+        other_location = self.env.ref("fieldservice.location_1")
+        other_partner = other_location.partner_id
+        other_partner.service_location_id = other_location
+        self.ticket_1.partner_id = other_location.partner_id
+        self.assertEqual(self.ticket_1.fsm_location_id, other_location)
+    def test_recompute_location_if_commercial_partner_with_default_location_is_set(
+        self,
+    ):
+        other_location = self.env.ref("fieldservice.location_1")
+        other_partner = other_location.partner_id
+        other_partner.service_location_id = other_location
+        other_contact = self.env["res.partner"].create(
+            {
+                "name": "Other Contact",
+                "parent_id": other_partner.id,
+            }
+        )
+        self.ticket_1.partner_id = other_contact
+        self.assertEqual(self.ticket_1.fsm_location_id, other_location)
+    def test_keep_location_if_partner_without_default_location_is_set(self):
+        other_location = self.env.ref("fieldservice.location_1")
+        other_partner = other_location.partner_id
+        other_partner.service_location_id = False
+        self.ticket_1.partner_id = other_location.partner_id
+        self.assertEqual(self.ticket_1.fsm_location_id, self.test_location)
+    def test_can_close_ticket_if_no_fsm_order(self):
+        self.ticket_1.stage_id = self.stage_closed
+    def test_can_close_ticket_if_all_fsm_orders_are_closed(self):
+        orders = self._create_ticket_fsm_orders(self.ticket_1, 2)
+        orders.stage_id = self.fsm_stage_closed
+        self.ticket_1.stage_id = self.stage_closed
+    def test_can_not_close_ticket_if_none_fsm_order_is_closed(self):
+        self._create_ticket_fsm_orders(self.ticket_1, 2)
+        with self.assertRaisesRegex(
+            ValidationError, "Please complete all service orders"
+        ):
+            self.ticket_1.stage_id = self.stage_closed
+    def test_can_not_close_ticket_if_only_some_fsm_order_are_closed(self):
+        orders = self._create_ticket_fsm_orders(self.ticket_1, 2)
+        orders[0].stage_id = self.fsm_stage_closed
+        with self.assertRaisesRegex(
+            ValidationError, "Please complete all service orders"
+        ):
+            self.ticket_1.stage_id = self.stage_closed