odoo-addon-helpdesk-mgmt-fieldservice 18.0.1.0.0.7__py3-none-any.whl

odoo/addons/helpdesk_mgmt_fieldservice/i18n/it.po

@@ -0,0 +1,213 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_fieldservice
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2025-05-16 09:23+0000\n"
+"Last-Translator: mymage <stefano.consolaro@mymage.it>\n"
+"Language-Team: none\n"
+"Language: it\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 5.10.4\n"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__ticket_count
+msgid "# Tickets"
+msgstr "N. ticket"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_orders_closed
+msgid "All Orders Closed"
+msgstr "Tutti gli ordini chiusi"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_partners
+msgid "All Partners"
+msgstr "Tutti i contatti"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Cancel"
+msgstr "Annulla"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Close Ticket"
+msgstr "Chiudi ticket"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_search_closed_orders
+msgid "Closed FSM Orders"
+msgstr "Chiudi ordini FSM"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
+msgid "Create FSM Order"
+msgstr "Crea ordine FSM"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.actions.act_window,help:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
+msgid "Create Helpdesk Tickets"
+msgstr "Crea ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_uid
+msgid "Created by"
+msgstr "Creato da"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_date
+msgid "Created on"
+msgstr "Creato il"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_form_logic
+msgid "Description"
+msgstr "Descrizione"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__display_name
+msgid "Display Name"
+msgstr "Nome visualizzato"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order_close_wizard
+msgid "FSM Close - Option to Close Ticket"
+msgstr "Chiudi FSM - Opzione per chiudere il ticket"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_location_id
+msgid "FSM Location"
+msgstr "Località FSM"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_location
+msgid "Field Service Location"
+msgstr "Località assistenza sul campo"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order
+msgid "Field Service Order"
+msgstr "Ordine assistenza sul campo"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__team_id
+msgid "Helpdesk Team"
+msgstr "Team assistenza clienti"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.actions.act_window,name:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
+msgid "Helpdesk Tickets"
+msgstr "Ticket assistenza clienti"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket____last_update
+msgid "Last Modified on"
+msgstr "Ultima modifica il"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_uid
+msgid "Last Updated by"
+msgstr "Ultimo aggiornamento di"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_date
+msgid "Last Updated on"
+msgstr "Ultimo aggiornamento il"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
+msgid "Open"
+msgstr "Apri"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_op
+msgid "Operations"
+msgstr "Operazioni"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__display_name
+msgid "Order"
+msgstr "Ordine"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__partner_domain
+msgid "Partner Domain"
+msgstr "Dominio partner"
+
+#. module: helpdesk_mgmt_fieldservice
+#: code:addons/helpdesk_mgmt_fieldservice/models/helpdesk_ticket.py:0
+#, python-format
+msgid "Please complete all service orders related to this ticket to close it."
+msgstr ""
+"Si prega di completare tutti gli ordini di servizio relativi a questo ticket "
+"per chiuderlo."
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__resolution
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__resolution
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_form_logic
+msgid "Resolution"
+msgstr "Risoluzione"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_order_ids
+#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_fsm_order
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
+msgid "Service Orders"
+msgstr "Ordini di servizio"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__stage_id
+msgid "Stage"
+msgstr "Fase"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "There is an open Ticket, would you like to update the related ticket?"
+msgstr "C'è un ticket aperto, vorresti aggiornare il relativo ticket?"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__ticket_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__ticket_id
+msgid "Ticket"
+msgstr "Ticket"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Ticket Resolution"
+msgstr "Risoluzione ticket"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Ticket Stage"
+msgstr "Fase ticket"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.view_fsm_location_ticket_form
+msgid "Tickets"
+msgstr "Ticket"

odoo/addons/helpdesk_mgmt_fieldservice/i18n/pt_BR.po

@@ -0,0 +1,221 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_mgmt_fieldservice
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2020-06-19 14:56+0000\n"
+"PO-Revision-Date: 2024-05-20 19:38+0000\n"
+"Last-Translator: Rodrigo Macedo <sottomaiormacedotec@users.noreply."
+"translation.odoo-community.org>\n"
+"Language-Team: \n"
+"Language: pt_BR\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: 8bit\n"
+"Plural-Forms: nplurals=2; plural=n > 1;\n"
+"X-Generator: Weblate 4.17\n"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__ticket_count
+msgid "# Tickets"
+msgstr "Chamados"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_orders_closed
+msgid "All Orders Closed"
+msgstr "Todas as Ordens Fechadas"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__all_partners
+msgid "All Partners"
+msgstr "Todos os parceiros"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Cancel"
+msgstr "Cancelar"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Close Ticket"
+msgstr "Fechar Chamado"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_search_closed_orders
+msgid "Closed FSM Orders"
+msgstr "Ordens FSM Fechadas"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
+msgid "Create FSM Order"
+msgstr "Criar Ordem FSM"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.actions.act_window,help:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
+msgid "Create Helpdesk Tickets"
+msgstr "Criar Chamados da Central de Ajuda"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_uid
+msgid "Created by"
+msgstr "Criado por"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__create_date
+msgid "Created on"
+msgstr "Criado em"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_form_logic
+msgid "Description"
+msgstr "Descrição"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__display_name
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__display_name
+msgid "Display Name"
+msgstr "Nome exibido"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order_close_wizard
+msgid "FSM Close - Option to Close Ticket"
+msgstr "FSM Fechada - Opção para fechar o chamado"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_location_id
+msgid "FSM Location"
+msgstr "Localização do FSM"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_location
+msgid "Field Service Location"
+msgstr "Localização do Serviço de Campo"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_fsm_order
+msgid "Field Service Order"
+msgstr "Ordem de Serviço de Campo"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__team_id
+msgid "Helpdesk Team"
+msgstr "Time da Central de Ajuda"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model,name:helpdesk_mgmt_fieldservice.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Chamado"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.actions.act_window,name:helpdesk_mgmt_fieldservice.action_fsm_location_ticket
+msgid "Helpdesk Tickets"
+msgstr "Chamados da Central e Ajuda"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_location____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard____last_update
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket____last_update
+msgid "Last Modified on"
+msgstr "Última modificação em"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_uid
+msgid "Last Updated by"
+msgstr "Última Atualização por"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__write_date
+msgid "Last Updated on"
+msgstr "Última Atualização em"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
+msgid "Open"
+msgstr "Aberto"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_op
+msgid "Operations"
+msgstr "Operações"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__display_name
+msgid "Order"
+msgstr "Pedido"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__partner_domain
+msgid "Partner Domain"
+msgstr "Domínio do Parceiro"
+
+#. module: helpdesk_mgmt_fieldservice
+#: code:addons/helpdesk_mgmt_fieldservice/models/helpdesk_ticket.py:0
+#, python-format
+msgid "Please complete all service orders related to this ticket to close it."
+msgstr ""
+"Por favor, complete todas as ordens de serviço relacionadas a este chamado "
+"para fechá-lo."
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__resolution
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__resolution
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_form_logic
+msgid "Resolution"
+msgstr "Resolução"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_helpdesk_ticket__fsm_order_ids
+#: model:ir.ui.menu,name:helpdesk_mgmt_fieldservice.menu_helpdesk_fsm_order
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.helpdesk_ticket_view_service_request_form
+msgid "Service Orders"
+msgstr "Ordens de Serviço"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__stage_id
+msgid "Stage"
+msgstr "Estágio"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "There is an open Ticket, would you like to update the related ticket?"
+msgstr "Há um Chamado Aberto, gostaria de atualizar o chamado relacionado?"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order__ticket_id
+#: model:ir.model.fields,field_description:helpdesk_mgmt_fieldservice.field_fsm_order_close_wizard__ticket_id
+msgid "Ticket"
+msgstr "Chamado"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Ticket Resolution"
+msgstr "Resolução do Chamado"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.fsm_order_close_wizard_view_form
+msgid "Ticket Stage"
+msgstr "Buscar em Estágio do Chamado"
+
+#. module: helpdesk_mgmt_fieldservice
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_fieldservice.view_fsm_location_ticket_form
+msgid "Tickets"
+msgstr "Chamados"
+
+#~ msgid "Cannot move to Complete until 'Actual End' is filled in"
+#~ msgstr "Não pode passar para Completado até que ‘Fim Real’ seja preenchido"
+
+#~ msgid "Cannot move to Complete until 'Resolution' is filled in"
+#~ msgstr "Não pode passar para Concluído até que 'Resolução' seja preenchida"

odoo/addons/helpdesk_mgmt_fieldservice/models/__init__.py

@@ -0,0 +1,3 @@
+from . import fsm_location
+from . import fsm_order
+from . import helpdesk_ticket

odoo/addons/helpdesk_mgmt_fieldservice/models/fsm_location.py

@@ -0,0 +1,47 @@
+# Copyright (C) 2019 - TODAY, Open Source Integrators
+# Copyright 2020 - TODAY, Marcel Savegnago - Escodoo
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class FSMLocation(models.Model):
+    _inherit = "fsm.location"
+
+    ticket_count = fields.Integer(
+        compute="_compute_ticket_count",
+        string="# Tickets",
+    )
+    ticket_ids = fields.One2many(
+        "helpdesk.ticket",
+        "fsm_location_id",
+        string="Helpdesk Tickets",
+        readonly=True,
+    )
+
+    def _compute_ticket_count(self):
+        counts = dict(
+            self.env["helpdesk.ticket"]._read_group(
+                domain=[("fsm_location_id", "in", self.ids)],
+                groupby=["fsm_location_id"],
+                aggregates=["__count"],
+            )
+        )
+        for rec in self:
+            rec.ticket_count = counts.get(rec, 0)
+
+    def action_view_ticket(self):
+        action = self.env["ir.actions.actions"]._for_xml_id(
+            "helpdesk_mgmt.helpdesk_ticket_action"
+        )
+        action["context"] = {
+            "search_default_open": 1,
+            "default_fsm_location_id": len(self) == 1 and self.id,
+            "default_partner_id": len(self.partner_id) == 1 and self.partner_id.id,
+        }
+        if len(self.ticket_ids) == 1:
+            action["views"] = [(False, "form")]
+            action["res_id"] = self.ticket_ids.id
+        else:
+            action["domain"] = [("fsm_location_id", "in", self.ids)]
+        return action

odoo/addons/helpdesk_mgmt_fieldservice/models/fsm_order.py

@@ -0,0 +1,31 @@
+# Copyright (C) 2019 - TODAY, Open Source Integrators
+# Copyright 2020 - TODAY, Marcel Savegnago - Escodoo
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class FSMOrder(models.Model):
+    _inherit = "fsm.order"
+
+    ticket_id = fields.Many2one("helpdesk.ticket", string="Ticket", tracking=True)
+
+    def action_complete(self):
+        res = super().action_complete()
+        if (
+            not self.ticket_id.stage_id.closed
+            and self.ticket_id.fsm_order_ids
+            and all(self.ticket_id.mapped("fsm_order_ids.stage_id.is_closed"))
+        ):
+            return {
+                "view_mode": "form",
+                "res_model": "fsm.order.close.wizard",
+                "type": "ir.actions.act_window",
+                "target": "new",
+                "context": {
+                    "default_ticket_id": self.ticket_id.id,
+                    "default_team_id": self.ticket_id.team_id.id,
+                    "default_resolution": self.resolution,
+                },
+            }
+        return res

odoo/addons/helpdesk_mgmt_fieldservice/models/helpdesk_ticket.py

@@ -0,0 +1,72 @@
+# Copyright (C) 2019 - TODAY, Open Source Integrators
+# Copyright (C) 2020 - TODAY, Marcel Savegnago - Escodoo
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo import api, fields, models
+from odoo.exceptions import ValidationError
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    fsm_order_ids = fields.One2many("fsm.order", "ticket_id", string="Service Orders")
+    fsm_location_id = fields.Many2one(
+        "fsm.location",
+        string="FSM Location",
+        compute="_compute_fsm_location_id",
+        store=True,
+        readonly=False,
+    )
+    resolution = fields.Text()
+
+    @api.constrains("stage_id")
+    def _validate_stage_fields(self):
+        for rec in self:
+            if (
+                self.stage_id.closed
+                and rec.fsm_order_ids
+                and not all(rec.fsm_order_ids.mapped("stage_id.is_closed"))
+            ):
+                raise ValidationError(
+                    self.env._(
+                        "Please complete all service orders "
+                        "related to this ticket to close it."
+                    )
+                )
+
+    @api.depends("partner_id")
+    def _compute_fsm_location_id(self):
+        # When changing the partner, the default service location is set
+        # Unless the existing location is valid for the new partner
+        for rec in self:
+            if not rec.partner_id:
+                continue
+            if (
+                rec.partner_id.commercial_partner_id
+                == rec.fsm_location_id.commercial_partner_id
+            ):
+                continue
+            if rec.partner_id.service_location_id:
+                rec.fsm_location_id = rec.partner_id.service_location_id
+            elif rec.partner_id.commercial_partner_id.service_location_id:
+                rec.fsm_location_id = (
+                    rec.partner_id.commercial_partner_id.service_location_id
+                )
+
+    def action_create_order(self):
+        """
+        This function returns an action that displays a full FSM Order
+        form when creating an FSM Order from a ticket.
+        """
+        action = self.env["ir.actions.actions"]._for_xml_id(
+            "fieldservice.action_fsm_operation_order"
+        )
+        # override the context to get rid of the default filtering
+        action["context"] = {
+            "default_ticket_id": self.id,
+            "default_priority": self.priority,
+            "default_location_id": self.fsm_location_id.id,
+        }
+        res = self.env.ref("fieldservice.fsm_order_form", False)
+        action["views"] = [(res and res.id or False, "form")]
+        return action

odoo/addons/helpdesk_mgmt_fieldservice/readme/CONFIGURE.md

@@ -0,0 +1 @@
+There is no need to do anything to configure this module

odoo/addons/helpdesk_mgmt_fieldservice/readme/CONTRIBUTORS.md

@@ -0,0 +1,6 @@
+- Bhavesh Odedra \<<bodedra@opensourceintegrators.com>\>
+- Open Source Integrators \<<contact@opensourceintegrators.com>\>
+- Serpent Consulting Services Pvt. Ltd. \<<support@serpentcs.com>\>
+- Marcel Savegnago \<<marcel.savegnago@escodoo.com.br>\>
+- Italo Lopes \<<italo.lopes@camptocamp.com>\>
+- Iván Todorovich \<<ivan.todorovich@camptocamp.com>\>

odoo/addons/helpdesk_mgmt_fieldservice/readme/DESCRIPTION.md

@@ -0,0 +1,2 @@
+This module allows the helpdesk user to track the status of related
+service orders.

odoo/addons/helpdesk_mgmt_fieldservice/readme/HISTORY.md

@@ -0,0 +1,3 @@
+## 12.0.1.0.0 (2016-06-19)
+
+- \[ADD\] Add this module OCA/helpdesk project

odoo/addons/helpdesk_mgmt_fieldservice/readme/INSTALL.md

@@ -0,0 +1,3 @@
+To install this module, you need to:
+
+- Install helpdesk_mgmt_fieldservice

odoo/addons/helpdesk_mgmt_fieldservice/readme/ROADMAP.md

@@ -0,0 +1 @@
+

odoo/addons/helpdesk_mgmt_fieldservice/readme/USAGE.md

@@ -0,0 +1,6 @@
+- Go to Helpdesk
+- Create or select a ticket
+- In the "Service Orders" tab, you can create service orders for the FSM
+  team
+
+To close a ticket, all the related service orders must be closed.

odoo/addons/helpdesk_mgmt_fieldservice/security/ir.model.access.csv

@@ -0,0 +1,3 @@
+id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink
+access_helpdesk_ticket_fsm_user,helpdesk.ticket.fsm.user,model_helpdesk_ticket,fieldservice.group_fsm_user,1,0,0,0
+access_fsm_order_close_wizard,fsm.order.close.wizard,model_fsm_order_close_wizard,fieldservice.group_fsm_user,1,1,1,0