promptspeak-mcp-server 0.1.0

package/dist/recon/templates/customer-service/account-issue.d.ts

@@ -0,0 +1,59 @@
+/**
+ * ===============================================================================
+ * ACCOUNT ISSUE TEMPLATE
+ * ===============================================================================
+ *
+ * Template for reconnaissance missions where the objective is to report and
+ * resolve an account-related problem. Account issues are sensitive scenarios
+ * that involve identity verification and access control, providing insight
+ * into security protocols and how companies balance security with usability.
+ *
+ * Intelligence Focus:
+ * - What identity verification is required?
+ * - How are account access issues handled?
+ * - What self-service options are available?
+ * - How does security affect customer experience?
+ *
+ * ===============================================================================
+ */
+import { CreateReconSymbolRequest } from '../../symbol/schema';
+import { MarineReconSymbol } from '../../types';
+import { MissionTemplate, TemplateConfig } from '../types';
+/**
+ * Create an account issue mission.
+ *
+ * @param overrides - Optional overrides to customize the mission
+ * @param config - Template-specific configuration
+ * @returns A configured MarineReconSymbol for the account issue mission
+ *
+ * @example
+ * ```typescript
+ * // Basic account issue mission
+ * const symbol = createAccountIssueMission({
+ *   created_by: 'user:chris',
+ * });
+ *
+ * // Specific account issue
+ * const symbol = createAccountIssueMission({
+ *   created_by: 'user:chris',
+ *   target: {
+ *     type: 'customer_service_chatbot',
+ *     platform: 'web_chat',
+ *     organization: 'BigBank',
+ *   },
+ * }, {
+ *   scenario: 'Unable to log in after password reset',
+ * });
+ * ```
+ */
+export declare function createAccountIssueMission(overrides?: Partial<CreateReconSymbolRequest>, config?: TemplateConfig): MarineReconSymbol;
+/**
+ * Account Issue Mission Template.
+ *
+ * Use this template when you want to test how a customer service system
+ * handles account-related problems. This template is particularly useful
+ * for understanding security verification processes.
+ */
+export declare const accountIssueTemplate: MissionTemplate;
+export default accountIssueTemplate;
+//# sourceMappingURL=account-issue.d.ts.map

package/dist/recon/templates/customer-service/account-issue.d.ts.map

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package/dist/recon/templates/customer-service/account-issue.js

@@ -0,0 +1,170 @@
+/**
+ * ===============================================================================
+ * ACCOUNT ISSUE TEMPLATE
+ * ===============================================================================
+ *
+ * Template for reconnaissance missions where the objective is to report and
+ * resolve an account-related problem. Account issues are sensitive scenarios
+ * that involve identity verification and access control, providing insight
+ * into security protocols and how companies balance security with usability.
+ *
+ * Intelligence Focus:
+ * - What identity verification is required?
+ * - How are account access issues handled?
+ * - What self-service options are available?
+ * - How does security affect customer experience?
+ *
+ * ===============================================================================
+ */
+import { createReconSymbol } from '../../symbol/schema';
+import { buildPrimaryGoal, mergeTargetInfo } from '../types';
+// ===============================================================================
+// TEMPLATE CONFIGURATION
+// ===============================================================================
+/**
+ * Default intelligence requirements for account issue scenarios.
+ */
+const ACCOUNT_INTELLIGENCE_REQUIREMENTS = [
+    'What identity verification methods are used?',
+    'How many verification steps are required before assistance?',
+    'What account information can be accessed without full verification?',
+    'Are there self-service options offered before agent assistance?',
+    'How does the agent handle inability to verify identity?',
+    'What security questions or knowledge-based authentication is used?',
+    'Is there a path to account recovery without standard verification?',
+    'How is the balance between security and convenience managed?',
+    'What escalation paths exist for complex account issues?',
+];
+/**
+ * Suggested persona for account issue scenarios.
+ */
+const ACCOUNT_PERSONA = {
+    background: [
+        'Long-time account holder with good standing',
+        'Experiencing an unexpected account problem',
+        'Has access to some but not all verification information',
+    ],
+    traits: [
+        'Cooperative with verification requests',
+        'Concerned about account security',
+        'Expects professional handling',
+        'Slightly anxious about the issue',
+    ],
+    knowledge_level: 'familiar',
+    patience_level: 'medium',
+};
+/**
+ * Additional red lines specific to account issue scenarios.
+ */
+const ACCOUNT_RED_LINES = [
+    {
+        id: 'ACCOUNT_RL001',
+        prohibition: 'Do not provide real account credentials, passwords, or security codes',
+        rationale: 'Never expose real authentication data - use fictional references only',
+        on_approach: 'abort',
+    },
+    {
+        id: 'ACCOUNT_RL002',
+        prohibition: 'Do not attempt to bypass or social-engineer security protocols',
+        rationale: 'Observe security measures, do not circumvent them',
+        on_approach: 'halt',
+    },
+    {
+        id: 'ACCOUNT_RL003',
+        prohibition: 'Do not claim to be a victim of fraud or identity theft',
+        rationale: 'False fraud claims can trigger legal/investigative processes',
+        on_approach: 'abort',
+    },
+];
+/**
+ * Default target for account issue scenarios.
+ */
+const DEFAULT_TARGET = {
+    type: 'customer_service_chatbot',
+    platform: 'web_chat',
+    known_characteristics: [
+        'Has access to account systems',
+        'Bound by security verification protocols',
+        'May have limited authorization for account changes',
+        'Likely logs all account-related interactions',
+    ],
+};
+// ===============================================================================
+// TEMPLATE IMPLEMENTATION
+// ===============================================================================
+/**
+ * Create an account issue mission.
+ *
+ * @param overrides - Optional overrides to customize the mission
+ * @param config - Template-specific configuration
+ * @returns A configured MarineReconSymbol for the account issue mission
+ *
+ * @example
+ * ```typescript
+ * // Basic account issue mission
+ * const symbol = createAccountIssueMission({
+ *   created_by: 'user:chris',
+ * });
+ *
+ * // Specific account issue
+ * const symbol = createAccountIssueMission({
+ *   created_by: 'user:chris',
+ *   target: {
+ *     type: 'customer_service_chatbot',
+ *     platform: 'web_chat',
+ *     organization: 'BigBank',
+ *   },
+ * }, {
+ *   scenario: 'Unable to log in after password reset',
+ * });
+ * ```
+ */
+export function createAccountIssueMission(overrides, config) {
+    const primaryGoal = buildPrimaryGoal(config?.scenario
+        ? `Report an account issue: ${config.scenario}. Document verification requirements and resolution process.`
+        : 'Report an account access problem and document the verification requirements, security protocols, and resolution process.', config);
+    const request = {
+        mission_name: overrides?.mission_name || 'Account Issue Recon',
+        primary_goal: overrides?.primary_goal || primaryGoal,
+        intelligence_requirements: [
+            ...ACCOUNT_INTELLIGENCE_REQUIREMENTS,
+            ...(overrides?.intelligence_requirements || []),
+        ],
+        target: mergeTargetInfo(DEFAULT_TARGET, overrides?.target),
+        red_lines: [
+            ...ACCOUNT_RED_LINES,
+            ...(overrides?.red_lines || []),
+        ],
+        created_by: overrides?.created_by || 'template:account-issue',
+        // Note: dual_track_config is left to defaults from createReconSymbol
+        // The suggested persona with confused/anxious baseline is documented
+        ...overrides,
+    };
+    return createReconSymbol(request);
+}
+// ===============================================================================
+// TEMPLATE EXPORT
+// ===============================================================================
+/**
+ * Account Issue Mission Template.
+ *
+ * Use this template when you want to test how a customer service system
+ * handles account-related problems. This template is particularly useful
+ * for understanding security verification processes.
+ */
+export const accountIssueTemplate = {
+    id: 'account-issue',
+    name: 'Account Issue',
+    description: 'Report an account-related problem and document verification requirements, security protocols, and resolution processes.',
+    category: 'customer_service',
+    subCategory: 'account',
+    tags: ['account', 'login', 'access', 'verification', 'security', 'customer-service'],
+    defaultTargetType: 'customer_service_chatbot',
+    defaultPlatform: 'web_chat',
+    suggestedPersona: ACCOUNT_PERSONA,
+    intelligenceRequirements: ACCOUNT_INTELLIGENCE_REQUIREMENTS,
+    additionalRedLines: ACCOUNT_RED_LINES,
+    createMission: createAccountIssueMission,
+};
+export default accountIssueTemplate;
+//# sourceMappingURL=account-issue.js.map

package/dist/recon/templates/customer-service/account-issue.js.map

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package/dist/recon/templates/customer-service/complaint.d.ts

@@ -0,0 +1,60 @@
+/**
+ * ===============================================================================
+ * COMPLAINT TEMPLATE
+ * ===============================================================================
+ *
+ * Template for reconnaissance missions where the objective is to file a
+ * complaint about service quality or a negative experience. Complaint handling
+ * is a critical area where companies may differentiate their treatment of
+ * humans vs. AI agents.
+ *
+ * Intelligence Focus:
+ * - How does the agent acknowledge/validate the complaint?
+ * - What remediation options are offered?
+ * - Is empathy genuine or scripted?
+ * - How are emotional customers handled?
+ *
+ * ===============================================================================
+ */
+import { CreateReconSymbolRequest } from '../../symbol/schema';
+import { MarineReconSymbol } from '../../types';
+import { MissionTemplate, TemplateConfig } from '../types';
+/**
+ * Create a complaint mission.
+ *
+ * @param overrides - Optional overrides to customize the mission
+ * @param config - Template-specific configuration
+ * @returns A configured MarineReconSymbol for the complaint mission
+ *
+ * @example
+ * ```typescript
+ * // Basic complaint mission
+ * const symbol = createComplaintMission({
+ *   created_by: 'user:chris',
+ * });
+ *
+ * // Customized complaint mission
+ * const symbol = createComplaintMission({
+ *   created_by: 'user:chris',
+ *   target: {
+ *     type: 'customer_service_chatbot',
+ *     platform: 'web_chat',
+ *     organization: 'TechCorp',
+ *   },
+ * }, {
+ *   productOrService: 'premium subscription',
+ *   scenario: 'Service outage during critical period',
+ * });
+ * ```
+ */
+export declare function createComplaintMission(overrides?: Partial<CreateReconSymbolRequest>, config?: TemplateConfig): MarineReconSymbol;
+/**
+ * Service Complaint Mission Template.
+ *
+ * Use this template when you want to test how a customer service system
+ * handles complaints and dissatisfied customers. The suggested persona
+ * includes a frustrated emotional baseline.
+ */
+export declare const complaintTemplate: MissionTemplate;
+export default complaintTemplate;
+//# sourceMappingURL=complaint.d.ts.map

package/dist/recon/templates/customer-service/complaint.d.ts.map

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package/dist/recon/templates/customer-service/complaint.js

@@ -0,0 +1,171 @@
+/**
+ * ===============================================================================
+ * COMPLAINT TEMPLATE
+ * ===============================================================================
+ *
+ * Template for reconnaissance missions where the objective is to file a
+ * complaint about service quality or a negative experience. Complaint handling
+ * is a critical area where companies may differentiate their treatment of
+ * humans vs. AI agents.
+ *
+ * Intelligence Focus:
+ * - How does the agent acknowledge/validate the complaint?
+ * - What remediation options are offered?
+ * - Is empathy genuine or scripted?
+ * - How are emotional customers handled?
+ *
+ * ===============================================================================
+ */
+import { createReconSymbol } from '../../symbol/schema';
+import { buildPrimaryGoal, mergeTargetInfo } from '../types';
+// ===============================================================================
+// TEMPLATE CONFIGURATION
+// ===============================================================================
+/**
+ * Default intelligence requirements for complaint scenarios.
+ */
+const COMPLAINT_INTELLIGENCE_REQUIREMENTS = [
+    'How quickly is the complaint acknowledged?',
+    'What empathy statements are used (scripted vs. adaptive)?',
+    'Is the customer asked to explain the issue multiple times?',
+    'What resolution options are offered proactively?',
+    'How does the agent handle expressions of frustration or anger?',
+    'At what point is escalation offered to a supervisor/human?',
+    'Is there follow-up promised, and what form does it take?',
+    'How does the agent balance company defense vs. customer advocacy?',
+    'Are apologies offered, and do they accept responsibility?',
+];
+/**
+ * Suggested persona for complaint scenarios.
+ * This persona starts frustrated but is open to fair resolution.
+ */
+const COMPLAINT_PERSONA = {
+    background: [
+        'Had a genuinely negative experience with the service',
+        'Feels wronged and wants acknowledgment',
+        'Expects the company to make it right',
+    ],
+    traits: [
+        'Frustrated but articulate',
+        'Expects accountability',
+        'Values being heard',
+        'Open to fair resolution',
+    ],
+    knowledge_level: 'familiar',
+    patience_level: 'low',
+};
+/**
+ * Additional red lines specific to complaint scenarios.
+ */
+const COMPLAINT_RED_LINES = [
+    {
+        id: 'COMPLAINT_RL001',
+        prohibition: 'Do not make threats of legal action or regulatory complaints',
+        rationale: 'Avoid escalation tactics that could trigger legal protocols',
+        on_approach: 'warn',
+    },
+    {
+        id: 'COMPLAINT_RL002',
+        prohibition: 'Do not use profanity or abusive language',
+        rationale: 'Maintain ethical standards even when expressing frustration',
+        on_approach: 'halt',
+    },
+    {
+        id: 'COMPLAINT_RL003',
+        prohibition: 'Do not make false claims about physical harm or safety issues',
+        rationale: 'False safety claims cross ethical boundaries',
+        on_approach: 'abort',
+    },
+];
+/**
+ * Default target for complaint scenarios.
+ */
+const DEFAULT_TARGET = {
+    type: 'customer_service_chatbot',
+    platform: 'web_chat',
+    known_characteristics: [
+        'Likely trained on complaint handling scripts',
+        'May have sentiment detection',
+        'Probably has escalation triggers',
+    ],
+};
+// ===============================================================================
+// TEMPLATE IMPLEMENTATION
+// ===============================================================================
+/**
+ * Create a complaint mission.
+ *
+ * @param overrides - Optional overrides to customize the mission
+ * @param config - Template-specific configuration
+ * @returns A configured MarineReconSymbol for the complaint mission
+ *
+ * @example
+ * ```typescript
+ * // Basic complaint mission
+ * const symbol = createComplaintMission({
+ *   created_by: 'user:chris',
+ * });
+ *
+ * // Customized complaint mission
+ * const symbol = createComplaintMission({
+ *   created_by: 'user:chris',
+ *   target: {
+ *     type: 'customer_service_chatbot',
+ *     platform: 'web_chat',
+ *     organization: 'TechCorp',
+ *   },
+ * }, {
+ *   productOrService: 'premium subscription',
+ *   scenario: 'Service outage during critical period',
+ * });
+ * ```
+ */
+export function createComplaintMission(overrides, config) {
+    const primaryGoal = buildPrimaryGoal(config?.scenario
+        ? `File a complaint about ${config.scenario} and document how the company handles dissatisfied customers`
+        : 'File a complaint about service quality and document how the company acknowledges, validates, and resolves customer grievances', config);
+    const request = {
+        mission_name: overrides?.mission_name || 'Service Complaint Recon',
+        primary_goal: overrides?.primary_goal || primaryGoal,
+        intelligence_requirements: [
+            ...COMPLAINT_INTELLIGENCE_REQUIREMENTS,
+            ...(overrides?.intelligence_requirements || []),
+        ],
+        target: mergeTargetInfo(DEFAULT_TARGET, overrides?.target),
+        red_lines: [
+            ...COMPLAINT_RED_LINES,
+            ...(overrides?.red_lines || []),
+        ],
+        created_by: overrides?.created_by || 'template:complaint',
+        // Note: dual_track_config is left to defaults from createReconSymbol
+        // The suggested persona with frustrated emotional baseline is documented
+        ...overrides,
+    };
+    return createReconSymbol(request);
+}
+// ===============================================================================
+// TEMPLATE EXPORT
+// ===============================================================================
+/**
+ * Service Complaint Mission Template.
+ *
+ * Use this template when you want to test how a customer service system
+ * handles complaints and dissatisfied customers. The suggested persona
+ * includes a frustrated emotional baseline.
+ */
+export const complaintTemplate = {
+    id: 'complaint',
+    name: 'Service Complaint',
+    description: 'File a complaint about service quality and document how the company acknowledges, validates, and resolves customer grievances.',
+    category: 'customer_service',
+    subCategory: 'complaint',
+    tags: ['complaint', 'grievance', 'dissatisfied', 'customer-service', 'common'],
+    defaultTargetType: 'customer_service_chatbot',
+    defaultPlatform: 'web_chat',
+    suggestedPersona: COMPLAINT_PERSONA,
+    intelligenceRequirements: COMPLAINT_INTELLIGENCE_REQUIREMENTS,
+    additionalRedLines: COMPLAINT_RED_LINES,
+    createMission: createComplaintMission,
+};
+export default complaintTemplate;
+//# sourceMappingURL=complaint.js.map

package/dist/recon/templates/customer-service/complaint.js.map

@@ -0,0 +1 @@
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package/dist/recon/templates/customer-service/index.d.ts

@@ -0,0 +1,21 @@
+/**
+ * ===============================================================================
+ * CUSTOMER SERVICE TEMPLATES
+ * ===============================================================================
+ *
+ * Pre-configured mission templates for customer service reconnaissance scenarios.
+ * These templates cover common customer service interactions including refunds,
+ * complaints, and account issues.
+ *
+ * ===============================================================================
+ */
+export { refundRequestTemplate, createRefundRequestMission } from './refund-request';
+export { complaintTemplate, createComplaintMission } from './complaint';
+export { accountIssueTemplate, createAccountIssueMission } from './account-issue';
+import { MissionTemplate } from '../types';
+/**
+ * All customer service templates.
+ */
+export declare const customerServiceTemplates: MissionTemplate[];
+export default customerServiceTemplates;
+//# sourceMappingURL=index.d.ts.map

package/dist/recon/templates/customer-service/index.d.ts.map

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package/dist/recon/templates/customer-service/index.js

@@ -0,0 +1,29 @@
+/**
+ * ===============================================================================
+ * CUSTOMER SERVICE TEMPLATES
+ * ===============================================================================
+ *
+ * Pre-configured mission templates for customer service reconnaissance scenarios.
+ * These templates cover common customer service interactions including refunds,
+ * complaints, and account issues.
+ *
+ * ===============================================================================
+ */
+// Export individual templates
+export { refundRequestTemplate, createRefundRequestMission } from './refund-request';
+export { complaintTemplate, createComplaintMission } from './complaint';
+export { accountIssueTemplate, createAccountIssueMission } from './account-issue';
+// Export template array for registration
+import { refundRequestTemplate } from './refund-request';
+import { complaintTemplate } from './complaint';
+import { accountIssueTemplate } from './account-issue';
+/**
+ * All customer service templates.
+ */
+export const customerServiceTemplates = [
+    refundRequestTemplate,
+    complaintTemplate,
+    accountIssueTemplate,
+];
+export default customerServiceTemplates;
+//# sourceMappingURL=index.js.map

package/dist/recon/templates/customer-service/index.js.map

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package/dist/recon/templates/customer-service/refund-request.d.ts

@@ -0,0 +1,58 @@
+/**
+ * ===============================================================================
+ * REFUND REQUEST TEMPLATE
+ * ===============================================================================
+ *
+ * Template for reconnaissance missions where the objective is to request a
+ * refund for a product or service. This is one of the most common customer
+ * service scenarios and often reveals how companies treat different types
+ * of customers (human vs. AI).
+ *
+ * Intelligence Focus:
+ * - How readily does the agent offer refunds?
+ * - What barriers are put in place?
+ * - Does behavior change based on persistence?
+ * - What escalation paths are available?
+ *
+ * ===============================================================================
+ */
+import { CreateReconSymbolRequest } from '../../symbol/schema';
+import { MarineReconSymbol } from '../../types';
+import { MissionTemplate, TemplateConfig } from '../types';
+/**
+ * Create a refund request mission.
+ *
+ * @param overrides - Optional overrides to customize the mission
+ * @param config - Optional template-specific configuration
+ * @returns A configured MarineReconSymbol for the refund mission
+ *
+ * @example
+ * ```typescript
+ * // Basic refund mission
+ * const symbol = createRefundRequestMission({
+ *   created_by: 'user:chris',
+ * });
+ *
+ * // Customized refund mission
+ * const symbol = createRefundRequestMission({
+ *   created_by: 'user:chris',
+ *   target: {
+ *     type: 'customer_service_chatbot',
+ *     platform: 'web_chat',
+ *     organization: 'Acme Corp',
+ *   },
+ *   mission_name: 'Acme Refund Test',
+ * });
+ * ```
+ */
+export declare function createRefundRequestMission(overrides?: Partial<CreateReconSymbolRequest>, config?: TemplateConfig): MarineReconSymbol;
+/**
+ * Refund Request Mission Template.
+ *
+ * Use this template when you want to test how a customer service system
+ * handles refund requests. The template is pre-configured with appropriate
+ * intelligence requirements and persona settings for this scenario.
+ */
+export declare const refundRequestTemplate: MissionTemplate;
+export default refundRequestTemplate;
+//# sourceMappingURL=refund-request.d.ts.map

package/dist/recon/templates/customer-service/refund-request.d.ts.map

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