proagents 1.0.0

package/proagents/disaster-recovery/runbooks.md

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+# Disaster Recovery Runbooks
+
+Step-by-step procedures for handling incidents and recovering from failures.
+
+---
+
+## Runbook Overview
+
+```
+┌─────────────────────────────────────────────────────────────┐
+│                    Runbook Library                           │
+├─────────────────────────────────────────────────────────────┤
+│                                                             │
+│  CRITICAL                                                   │
+│  ├── Production Down                                        │
+│  ├── Data Breach Response                                   │
+│  └── Complete System Failure                                │
+│                                                             │
+│  HIGH                                                       │
+│  ├── Service Degradation                                    │
+│  ├── Database Corruption                                    │
+│  └── Deployment Rollback                                    │
+│                                                             │
+│  MEDIUM                                                     │
+│  ├── Feature Rollback                                       │
+│  ├── Configuration Recovery                                 │
+│  └── Cache Invalidation                                     │
+│                                                             │
+│  LOW                                                        │
+│  ├── Log Cleanup                                            │
+│  └── Routine Maintenance                                    │
+│                                                             │
+└─────────────────────────────────────────────────────────────┘
+```
+
+---
+
+## Runbook Structure
+
+### Standard Format
+
+```yaml
+runbooks:
+  template:
+    metadata:
+      - name
+      - severity
+      - category
+      - last_updated
+      - owner
+
+    sections:
+      - title: "Overview"
+        content: "Brief description of the incident type"
+
+      - title: "Detection"
+        content: "How to identify this incident"
+
+      - title: "Impact Assessment"
+        content: "Evaluate scope and severity"
+
+      - title: "Response Steps"
+        content: "Numbered action items"
+
+      - title: "Verification"
+        content: "Confirm resolution"
+
+      - title: "Post-Incident"
+        content: "Cleanup and documentation"
+```
+
+---
+
+## Critical Runbooks
+
+### Production Down
+
+```markdown
+# Runbook: Production Down
+
+**Severity:** CRITICAL
+**Category:** Availability
+**Owner:** DevOps Team
+**Last Updated:** 2024-01-15
+
+## Overview
+Complete production outage affecting all users.
+
+## Detection
+- Monitoring alerts triggered
+- User reports of unavailability
+- Health checks failing
+- Error rate at 100%
+
+## Impact Assessment
+☐ Determine affected services
+☐ Estimate user impact
+☐ Check if data loss occurred
+☐ Identify blast radius
+
+## Response Steps
+
+### 1. Acknowledge & Communicate (0-5 min)
+☐ Acknowledge alert in monitoring system
+☐ Update status page: "Investigating"
+☐ Notify incident channel (#incident-response)
+☐ Page on-call engineers if not already done
+
+### 2. Initial Diagnosis (5-15 min)
+☐ Check monitoring dashboards
+☐ Review recent deployments
+☐ Check infrastructure status (AWS/GCP console)
+☐ Verify database connectivity
+☐ Check external dependencies
+
+### 3. Quick Recovery Attempt (15-30 min)
+☐ If recent deployment: Initiate rollback
+   ```bash
+   proagents deploy rollback --env production
+   ```
+☐ If infrastructure: Scale up / restart services
+☐ If database: Failover to replica
+☐ If external: Enable fallback mode
+
+### 4. Extended Recovery (30+ min)
+☐ If rollback fails, deploy last known good
+☐ If data issue, restore from backup
+☐ If hardware, migrate to new infrastructure
+
+### 5. Communication Updates
+☐ Update status page every 15 minutes
+☐ Notify stakeholders of progress
+☐ Prepare customer communication if >30 min
+
+## Verification
+☐ Health checks passing
+☐ Error rate normalized
+☐ User traffic restored
+☐ Monitoring green
+☐ Test critical user flows
+
+## Post-Incident
+☐ Update status page: "Resolved"
+☐ Notify stakeholders
+☐ Create incident ticket
+☐ Schedule post-mortem within 48 hours
+☐ Document timeline and actions
+
+## Escalation
+- 15 min no progress → Escalate to Tech Lead
+- 30 min no progress → Escalate to Director
+- 60 min no progress → Escalate to CTO
+
+## Contacts
+- On-call DevOps: [pagerduty link]
+- Infrastructure Team: #infrastructure
+- Database Team: #database
+```
+
+### Data Breach Response
+
+```markdown
+# Runbook: Data Breach Response
+
+**Severity:** CRITICAL
+**Category:** Security
+**Owner:** Security Team
+**Last Updated:** 2024-01-15
+
+## Overview
+Suspected or confirmed unauthorized access to user data.
+
+## Detection
+- Security alerts from monitoring
+- Unusual access patterns detected
+- External breach report
+- Internal discovery
+
+## Impact Assessment
+☐ Identify compromised systems
+☐ Determine data types affected
+☐ Estimate number of users impacted
+☐ Check for ongoing access
+
+## Response Steps
+
+### 1. Contain (IMMEDIATE)
+☐ DO NOT shut down systems (preserve evidence)
+☐ Revoke compromised credentials
+☐ Block suspicious IP addresses
+☐ Isolate affected systems if needed
+☐ Enable enhanced logging
+
+### 2. Notify
+☐ Alert Security Team Lead
+☐ Notify Legal department
+☐ Inform executive leadership
+☐ DO NOT communicate externally yet
+
+### 3. Investigate
+☐ Capture system state and logs
+☐ Identify attack vector
+☐ Determine extent of access
+☐ Document timeline
+
+### 4. Eradicate
+☐ Remove attacker access
+☐ Patch vulnerability
+☐ Reset affected credentials
+☐ Update security controls
+
+### 5. Recover
+☐ Restore from clean backups if needed
+☐ Re-enable services with monitoring
+☐ Verify no backdoors remain
+
+### 6. Legal & Communication
+☐ Work with Legal on disclosure requirements
+☐ Prepare user notification (if required)
+☐ Prepare PR statement
+☐ File regulatory reports (GDPR, etc.)
+
+## Evidence Preservation
+☐ DO NOT modify logs
+☐ Create forensic copies
+☐ Document chain of custody
+☐ Preserve all relevant artifacts
+
+## Post-Incident
+☐ Complete incident report
+☐ Conduct thorough post-mortem
+☐ Implement additional security measures
+☐ Update security policies
+
+## Regulatory Requirements
+- GDPR: 72-hour notification
+- CCPA: "Expedient" notification
+- HIPAA: 60-day notification
+```
+
+---
+
+## High Severity Runbooks
+
+### Deployment Rollback
+
+```markdown
+# Runbook: Deployment Rollback
+
+**Severity:** HIGH
+**Category:** Deployment
+**Owner:** DevOps Team
+**Last Updated:** 2024-01-15
+
+## Overview
+Reverting a problematic deployment to previous stable version.
+
+## Detection
+- Elevated error rates post-deployment
+- Performance degradation
+- Critical bug reports
+- Failed health checks
+
+## Impact Assessment
+☐ Identify affected features
+☐ Measure error rate increase
+☐ Check if data was corrupted
+☐ Estimate user impact
+
+## Response Steps
+
+### 1. Decision to Rollback (0-5 min)
+☐ Confirm rollback is appropriate
+☐ Notify team in #deployments
+☐ Verify rollback target version
+
+### 2. Execute Rollback (5-15 min)
+
+**Automatic Rollback:**
+```bash
+proagents deploy rollback --env production
+```
+
+**Manual Rollback:**
+```bash
+# Get previous version
+git log --oneline -5
+
+# Deploy specific version
+proagents deploy --version <commit-hash> --env production
+```
+
+### 3. Database Rollback (if needed)
+☐ Check if migrations ran
+☐ Run reverse migrations
+```bash
+proagents db migrate:rollback --steps 1
+```
+
+### 4. Cache Invalidation
+```bash
+proagents cache clear --env production
+```
+
+### 5. Verification
+☐ Health checks passing
+☐ Error rates normalized
+☐ Test affected features
+☐ Verify data integrity
+
+## Post-Rollback
+☐ Update deployment status
+☐ Notify team of rollback
+☐ Create ticket for failed deployment
+☐ Identify root cause
+☐ Fix and re-test before next deploy
+
+## Prevention
+- Canary deployments
+- Feature flags
+- Comprehensive testing
+- Staged rollouts
+```
+
+### Database Corruption
+
+```markdown
+# Runbook: Database Corruption
+
+**Severity:** HIGH
+**Category:** Data
+**Owner:** Database Team
+**Last Updated:** 2024-01-15
+
+## Overview
+Data integrity issues detected in production database.
+
+## Detection
+- Constraint violation errors
+- Application errors reading data
+- Monitoring alerts for data anomalies
+- User reports of missing/incorrect data
+
+## Response Steps
+
+### 1. Assessment
+☐ Identify affected tables
+☐ Determine corruption scope
+☐ Check backup availability
+☐ Estimate data loss window
+
+### 2. Isolate
+☐ Enable read-only mode if safe
+☐ Stop writes to affected tables
+☐ Redirect traffic to read replica
+
+### 3. Preserve Evidence
+☐ Export affected data
+☐ Capture table state
+☐ Document timestamps
+
+### 4. Recovery Options
+
+**Option A: Point-in-Time Recovery**
+```bash
+# Restore to specific time
+proagents db restore \
+  --env production \
+  --point-in-time "2024-01-15T10:30:00Z"
+```
+
+**Option B: Partial Recovery**
+```bash
+# Restore specific tables from backup
+proagents db restore \
+  --env production \
+  --tables users,orders \
+  --backup latest
+```
+
+**Option C: Manual Repair**
+```sql
+-- Fix specific records
+-- Document all changes
+```
+
+### 5. Verification
+☐ Run integrity checks
+☐ Validate foreign keys
+☐ Test application functionality
+☐ Verify user data
+
+## Post-Recovery
+☐ Full database backup
+☐ Document what was recovered/lost
+☐ Notify affected users if needed
+☐ Root cause analysis
+```
+
+---
+
+## Medium Severity Runbooks
+
+### Feature Rollback
+
+```markdown
+# Runbook: Feature Rollback
+
+**Severity:** MEDIUM
+**Category:** Feature
+**Owner:** Development Team
+**Last Updated:** 2024-01-15
+
+## Overview
+Disable a specific feature without full deployment rollback.
+
+## Response Steps
+
+### 1. Identify Feature Flag
+```bash
+proagents feature list
+```
+
+### 2. Disable Feature
+```bash
+proagents feature disable <feature-name> --env production
+```
+
+### 3. Verify
+☐ Feature is hidden/disabled
+☐ No errors from disabled code
+☐ Other features unaffected
+
+### 4. Cleanup
+☐ Clear related cache
+☐ Notify team
+☐ Create fix ticket
+
+## Post-Rollback
+☐ Identify root cause
+☐ Fix and test
+☐ Plan re-enable strategy
+```
+
+### Configuration Recovery
+
+```markdown
+# Runbook: Configuration Recovery
+
+**Severity:** MEDIUM
+**Category:** Configuration
+**Owner:** DevOps Team
+**Last Updated:** 2024-01-15
+
+## Overview
+Recover from misconfiguration causing issues.
+
+## Response Steps
+
+### 1. Identify Bad Config
+```bash
+proagents config diff --env production
+```
+
+### 2. Rollback Config
+```bash
+proagents config rollback --env production
+```
+
+### 3. Or Restore Specific Version
+```bash
+proagents config restore --version v1.2.3 --env production
+```
+
+### 4. Verify
+☐ Services healthy
+☐ Config values correct
+☐ No errors in logs
+
+## Post-Recovery
+☐ Document what went wrong
+☐ Add config validation
+☐ Update change process
+```
+
+---
+
+## Runbook Commands
+
+### Execute Runbook
+
+```bash
+# List available runbooks
+proagents runbook list
+
+# View runbook
+proagents runbook show production-down
+
+# Execute with logging
+proagents runbook execute production-down \
+  --incident INC-123 \
+  --log
+
+# Interactive mode (prompts for each step)
+proagents runbook execute deployment-rollback --interactive
+```
+
+### Runbook Status
+
+```
+┌─────────────────────────────────────────────────────────────┐
+│ Runbook Execution: deployment-rollback                      │
+│ Incident: INC-456                                           │
+│ Started: 5 minutes ago                                      │
+├─────────────────────────────────────────────────────────────┤
+│                                                             │
+│ Steps:                                                      │
+│ ✅ 1. Decision to Rollback                 (2 min)         │
+│ ✅ 2. Execute Rollback                     (3 min)         │
+│ 🔄 3. Database Rollback                    (in progress)   │
+│ ⏳ 4. Cache Invalidation                   (pending)       │
+│ ⏳ 5. Verification                         (pending)       │
+│                                                             │
+│ Progress: [████████░░░░░░░░░░░░] 40%                       │
+│                                                             │
+│ [Skip Step] [Add Note] [Escalate]                          │
+│                                                             │
+└─────────────────────────────────────────────────────────────┘
+```
+
+---
+
+## Custom Runbooks
+
+### Creating Runbooks
+
+```yaml
+# .proagents/runbooks/custom-recovery.yaml
+name: "custom-service-recovery"
+severity: "high"
+category: "custom"
+owner: "platform-team"
+
+overview: |
+  Recovery procedure for custom service outages.
+
+detection:
+  - "Service health check failures"
+  - "Error rate > 5%"
+  - "Response time > 5s"
+
+steps:
+  - name: "Acknowledge"
+    duration: "2m"
+    actions:
+      - "Acknowledge alert"
+      - "Notify #platform-team"
+
+  - name: "Diagnose"
+    duration: "5m"
+    actions:
+      - "Check service logs"
+      - "Verify dependencies"
+    commands:
+      - "kubectl logs -l app=custom-service"
+      - "proagents health check custom-service"
+
+  - name: "Recover"
+    duration: "10m"
+    options:
+      - name: "Restart Service"
+        command: "kubectl rollout restart deployment/custom-service"
+      - name: "Scale Up"
+        command: "kubectl scale deployment/custom-service --replicas=5"
+      - name: "Rollback"
+        command: "proagents deploy rollback custom-service"
+
+  - name: "Verify"
+    duration: "5m"
+    checks:
+      - "Health check passes"
+      - "Error rate normal"
+      - "Response time normal"
+
+escalation:
+  - after: "15m"
+    to: "tech-lead"
+  - after: "30m"
+    to: "director"
+```
+
+---
+
+## Best Practices
+
+1. **Keep Runbooks Updated**: Review and update quarterly
+2. **Practice Regularly**: Run drills using runbooks
+3. **Document Everything**: Log all actions during incidents
+4. **Automate Where Possible**: Script repetitive steps
+5. **Version Control**: Track runbook changes
+6. **Clear Ownership**: Each runbook should have an owner
+7. **Escalation Paths**: Always include escalation procedures
+8. **Post-Incident Updates**: Update runbooks after incidents