proagents 1.0.0

package/proagents/disaster-recovery/incident-response.md

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+# Incident Response
+
+Incident response procedures and runbooks for development teams.
+
+---
+
+## Overview
+
+Structured incident response ensures rapid detection, response, and recovery from issues.
+
+```
+┌─────────────────────────────────────────────────────────────┐
+│                  Incident Response Flow                      │
+├─────────────────────────────────────────────────────────────┤
+│                                                             │
+│  Detection ──► Triage ──► Response ──► Resolution ──► Review│
+│      │          │           │            │            │     │
+│      ▼          ▼           ▼            ▼            ▼     │
+│   Alerts    Severity    Containment   Fix/Rollback  Postmortem
+│   Monitor   Assessment  Communication  Verification  Learning
+│                                                             │
+└─────────────────────────────────────────────────────────────┘
+```
+
+---
+
+## Severity Levels
+
+| Level | Name | Description | Response Time | Examples |
+|-------|------|-------------|---------------|----------|
+| SEV1 | Critical | Complete outage | < 15 min | System down, data breach |
+| SEV2 | Major | Significant impact | < 30 min | Core feature broken |
+| SEV3 | Minor | Limited impact | < 2 hours | Non-critical bug |
+| SEV4 | Low | Minimal impact | < 24 hours | UI glitch |
+
+### Severity Decision Matrix
+
+```
+┌─────────────────────────────────────────────────────────────┐
+│                  Severity Assessment                         │
+├─────────────────────────────────────────────────────────────┤
+│                                                             │
+│  Impact: How many users affected?                          │
+│  ├── All users ─────────────────────────► SEV1/SEV2        │
+│  ├── Many users (>10%) ─────────────────► SEV2/SEV3        │
+│  ├── Some users (<10%) ─────────────────► SEV3/SEV4        │
+│  └── Few users (<1%) ───────────────────► SEV4             │
+│                                                             │
+│  Urgency: Is it getting worse?                             │
+│  ├── Yes, rapidly ──────────────────────► Escalate         │
+│  ├── Yes, slowly ───────────────────────► Monitor          │
+│  └── No, stable ────────────────────────► Normal priority  │
+│                                                             │
+│  Data: Is data at risk?                                    │
+│  ├── Data loss/corruption ──────────────► SEV1             │
+│  ├── Data exposure ─────────────────────► SEV1             │
+│  └── No data impact ────────────────────► Continue assess  │
+│                                                             │
+└─────────────────────────────────────────────────────────────┘
+```
+
+---
+
+## Incident Response Phases
+
+### Phase 1: Detection
+
+```yaml
+detection:
+  sources:
+    automated:
+      - monitoring_alerts
+      - error_rate_spikes
+      - health_check_failures
+      - security_events
+
+    manual:
+      - user_reports
+      - support_tickets
+      - team_observations
+
+  initial_actions:
+    - acknowledge_alert
+    - create_incident_ticket
+    - notify_on_call
+```
+
+### Phase 2: Triage
+
+```markdown
+## Triage Checklist
+
+☐ Confirm the issue is real (not false positive)
+☐ Assess severity level
+☐ Identify affected systems/users
+☐ Determine if it's getting worse
+☐ Assign incident commander
+
+## Key Questions
+
+1. What is broken?
+2. Who is affected?
+3. When did it start?
+4. Is it getting worse?
+5. What changed recently?
+```
+
+### Phase 3: Response
+
+```yaml
+response:
+  immediate_actions:
+    sev1:
+      - "Page incident commander"
+      - "Start incident channel"
+      - "Begin customer communication"
+      - "Consider immediate rollback"
+
+    sev2:
+      - "Alert on-call team"
+      - "Create incident channel"
+      - "Begin investigation"
+
+    sev3:
+      - "Assign to engineer"
+      - "Track in ticket system"
+      - "Schedule fix"
+
+  communication:
+    internal:
+      - incident_channel
+      - status_updates
+    external:
+      - status_page
+      - customer_notification
+```
+
+### Phase 4: Resolution
+
+```markdown
+## Resolution Steps
+
+1. **Contain** - Stop the bleeding
+   - Rollback if needed
+   - Disable affected features
+   - Block problematic traffic
+
+2. **Fix** - Address root cause
+   - Identify root cause
+   - Implement fix
+   - Test fix
+
+3. **Verify** - Confirm resolution
+   - Check metrics normalized
+   - Verify user reports stopped
+   - Confirm monitoring green
+
+4. **Communicate** - Update stakeholders
+   - Update status page
+   - Notify affected users
+   - Close incident channel
+```
+
+### Phase 5: Review
+
+```markdown
+## Post-Incident Review
+
+**Within 24-48 hours:**
+- Document timeline
+- Identify root cause
+- List contributing factors
+
+**Within 1 week:**
+- Hold blameless postmortem
+- Document learnings
+- Create action items
+- Update runbooks
+```
+
+---
+
+## Incident Runbooks
+
+### SEV1: Complete System Outage
+
+```markdown
+## SEV1 Runbook: Complete System Outage
+
+**Time Target:** Resolution within 1 hour
+
+### Immediate Actions (0-5 minutes)
+
+1. ☐ Acknowledge alert
+2. ☐ Page incident commander
+3. ☐ Create incident channel (#incident-YYYYMMDD)
+4. ☐ Update status page: "Investigating"
+
+### Triage (5-15 minutes)
+
+1. ☐ Verify outage scope
+2. ☐ Check recent deployments
+3. ☐ Check infrastructure status
+4. ☐ Check external dependencies
+
+### Response (15-30 minutes)
+
+1. ☐ If deployment related:
+   ```bash
+   proagents rollback production --emergency
+   ```
+
+2. ☐ If infrastructure related:
+   ```bash
+   proagents dr failover
+   ```
+
+3. ☐ Update status page: "Identified"
+
+### Resolution (30-60 minutes)
+
+1. ☐ Verify services recovering
+2. ☐ Monitor error rates
+3. ☐ Run smoke tests
+4. ☐ Update status page: "Resolved"
+
+### Post-Incident
+
+1. ☐ Close incident channel
+2. ☐ Schedule postmortem
+3. ☐ Document timeline
+```
+
+### SEV1: Security Breach
+
+```markdown
+## SEV1 Runbook: Security Breach
+
+**Time Target:** Containment within 30 minutes
+
+### Immediate Actions (0-5 minutes)
+
+1. ☐ Page security team
+2. ☐ Page incident commander
+3. ☐ Create secure incident channel
+4. ☐ DO NOT communicate externally yet
+
+### Containment (5-30 minutes)
+
+1. ☐ Identify breach scope
+   - What data was accessed?
+   - What systems are affected?
+   - Is the attack ongoing?
+
+2. ☐ Contain the breach
+   ```bash
+   # Isolate affected systems
+   proagents security isolate --system affected-service
+
+   # Rotate credentials
+   proagents security rotate-credentials --scope affected
+   ```
+
+3. ☐ Preserve evidence
+   ```bash
+   proagents security preserve-logs --incident INC-XXX
+   ```
+
+### Investigation (30-120 minutes)
+
+1. ☐ Determine attack vector
+2. ☐ Identify all affected data
+3. ☐ Assess legal obligations (GDPR, etc.)
+4. ☐ Engage legal/compliance if needed
+
+### Communication
+
+1. ☐ Internal stakeholders
+2. ☐ Legal assessment
+3. ☐ Regulatory notification (if required)
+4. ☐ Customer notification (if required)
+```
+
+### SEV2: Database Issues
+
+```markdown
+## SEV2 Runbook: Database Issues
+
+**Time Target:** Resolution within 2 hours
+
+### Symptoms
+
+- Slow queries
+- Connection errors
+- Replication lag
+- Lock contention
+
+### Triage
+
+1. ☐ Check database metrics
+   ```bash
+   proagents db status
+   ```
+
+2. ☐ Check recent changes
+   - New deployments?
+   - Schema migrations?
+   - Query changes?
+
+### Response
+
+1. **Connection Issues**
+   ```bash
+   # Check connection pool
+   proagents db connections
+
+   # Kill long-running queries
+   proagents db kill-queries --older-than 300s
+   ```
+
+2. **Performance Issues**
+   ```bash
+   # Identify slow queries
+   proagents db slow-queries
+
+   # Check for locks
+   proagents db locks
+   ```
+
+3. **Replication Issues**
+   ```bash
+   # Check replication status
+   proagents db replication-status
+
+   # If severely lagged, consider failover
+   proagents db failover --dry-run
+   ```
+
+### If Rollback Needed
+
+```bash
+proagents db rollback --steps 1
+```
+```
+
+---
+
+## Communication Templates
+
+### Status Page Update
+
+```markdown
+**[INVESTIGATING]** - Service Degradation
+
+We are currently investigating reports of slow performance.
+
+**Affected Services:** [list services]
+**Impact:** [describe impact]
+**Started:** [time]
+
+Updates will be provided every 30 minutes.
+```
+
+### Resolution Communication
+
+```markdown
+**[RESOLVED]** - Service Degradation
+
+The service issues have been resolved. All services are operating normally.
+
+**Duration:** [start time] - [end time]
+**Root Cause:** [brief description]
+**Resolution:** [what was done]
+
+We apologize for any inconvenience. A full postmortem will be conducted.
+```
+
+### Customer Notification
+
+```markdown
+Subject: Service Incident Notification
+
+Dear Customer,
+
+We experienced a service disruption on [date] from [time] to [time].
+
+**What happened:** [description]
+**Impact to you:** [specific impact]
+**What we did:** [resolution]
+**Prevention:** [what we're doing to prevent recurrence]
+
+We apologize for any inconvenience this may have caused.
+
+[Name]
+[Company]
+```
+
+---
+
+## Incident Management Tools
+
+### CLI Commands
+
+```bash
+# Create incident
+proagents incident create --severity SEV2 --title "API errors"
+
+# Update incident
+proagents incident update INC-123 --status investigating
+
+# Add timeline entry
+proagents incident timeline INC-123 "Identified root cause"
+
+# Close incident
+proagents incident close INC-123 --resolution "Rolled back to v2.3.1"
+
+# Generate postmortem template
+proagents incident postmortem INC-123
+```
+
+### Integration Configuration
+
+```yaml
+incident:
+  integrations:
+    pagerduty:
+      enabled: true
+      api_key: "${PAGERDUTY_API_KEY}"
+      service_id: "SERVICE123"
+
+    slack:
+      enabled: true
+      webhook: "${SLACK_WEBHOOK}"
+      channels:
+        incidents: "#incidents"
+        status: "#status-updates"
+
+    status_page:
+      enabled: true
+      provider: "statuspage.io"
+      page_id: "${STATUSPAGE_ID}"
+
+    jira:
+      enabled: true
+      project: "INC"
+      issue_type: "Incident"
+```
+
+---
+
+## Postmortem Template
+
+```markdown
+# Incident Postmortem: [Incident Title]
+
+**Date:** [Date]
+**Duration:** [Start time] - [End time]
+**Severity:** [SEV level]
+**Incident Commander:** [Name]
+
+## Summary
+
+[2-3 sentence summary of what happened]
+
+## Impact
+
+- Users affected: [number]
+- Duration: [time]
+- Revenue impact: [if applicable]
+- SLA impact: [if applicable]
+
+## Timeline
+
+| Time | Event |
+|------|-------|
+| HH:MM | Issue detected |
+| HH:MM | Incident declared |
+| HH:MM | Root cause identified |
+| HH:MM | Fix deployed |
+| HH:MM | Issue resolved |
+
+## Root Cause
+
+[Detailed explanation of what caused the incident]
+
+## Contributing Factors
+
+1. [Factor 1]
+2. [Factor 2]
+3. [Factor 3]
+
+## What Went Well
+
+- [Positive 1]
+- [Positive 2]
+
+## What Could Be Improved
+
+- [Improvement 1]
+- [Improvement 2]
+
+## Action Items
+
+| Action | Owner | Due Date | Status |
+|--------|-------|----------|--------|
+| [Action 1] | [Name] | [Date] | [ ] |
+| [Action 2] | [Name] | [Date] | [ ] |
+
+## Lessons Learned
+
+[Key takeaways from this incident]
+```
+
+---
+
+## On-Call Configuration
+
+```yaml
+oncall:
+  schedules:
+    primary:
+      rotation: "weekly"
+      members:
+        - "engineer1@company.com"
+        - "engineer2@company.com"
+        - "engineer3@company.com"
+
+    secondary:
+      rotation: "weekly"
+      offset: 1  # Day offset from primary
+      members:
+        - "senior1@company.com"
+        - "senior2@company.com"
+
+  escalation:
+    - level: 1
+      delay: 5  # minutes
+      target: "primary"
+
+    - level: 2
+      delay: 15
+      target: "secondary"
+
+    - level: 3
+      delay: 30
+      target: "engineering_manager"
+
+  handoff:
+    time: "09:00"
+    timezone: "America/New_York"
+    reminder: 1  # hour before
+```
+
+---
+
+## Best Practices
+
+1. **Blameless Culture**: Focus on systems, not individuals
+2. **Clear Ownership**: Always have an incident commander
+3. **Communication**: Over-communicate during incidents
+4. **Documentation**: Document everything in real-time
+5. **Practice**: Run regular incident simulations
+6. **Automate**: Automate detection and response where possible
+7. **Learn**: Always conduct postmortems
+8. **Improve**: Turn learnings into concrete actions