opencode-knowledge-work 0.0.0-stage → 0.1.0

package/content/bio-research/skills/bio-research-start/SKILL.md

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+---
+name: start
+description: Set up your bio-research environment and explore available tools. Use when first getting oriented with the plugin, checking which literature, drug-discovery, or visualization MCP servers are connected, or surveying available analysis skills before starting a new project.
+---
+
+# Bio-Research Start
+
+> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../../CONNECTORS.md).
+
+You are helping a biological researcher get oriented with the bio-research plugin. Walk through the following steps in order.
+
+## Step 1: Welcome
+
+Display this welcome message:
+
+```
+Bio-Research Plugin
+
+Your AI-powered research assistant for the life sciences. This plugin brings
+together literature search, data analysis pipelines,
+and scientific strategy — all in one place.
+```
+
+## Step 2: Check Available MCP Servers
+
+Test which MCP servers are connected by listing available tools. Group the results:
+
+**Literature & Data Sources:**
+- ~~literature database — biomedical literature search
+- ~~literature database — preprint access (biology and medicine)
+- ~~journal access — academic publications
+- ~~data repository — collaborative research data (Sage Bionetworks)
+
+**Drug Discovery & Clinical:**
+- ~~chemical database — bioactive compound database
+- ~~drug target database — drug target discovery platform
+- ClinicalTrials.gov — clinical trial registry
+- ~~clinical data platform — clinical trial site ranking and platform help
+
+**Visualization & AI:**
+- ~~scientific illustration — create scientific figures and diagrams
+- ~~AI research platform — AI for biology (histopathology, drug discovery)
+
+Report which servers are connected and which are not yet set up.
+
+## Step 3: Survey Available Skills
+
+List the analysis skills available in this plugin:
+
+| Skill | What It Does |
+|-------|-------------|
+| **Single-Cell RNA QC** | Quality control for scRNA-seq data with MAD-based filtering |
+| **scvi-tools** | Deep learning for single-cell omics (scVI, scANVI, totalVI, PeakVI, etc.) |
+| **Nextflow Pipelines** | Run nf-core pipelines (RNA-seq, WGS/WES, ATAC-seq) |
+| **Instrument Data Converter** | Convert lab instrument output to Allotrope ASM format |
+| **Scientific Problem Selection** | Systematic framework for choosing research problems |
+
+## Step 4: Optional Setup — Binary MCP Servers
+
+Mention that two additional MCP servers are available as separate installations:
+
+- **~~genomics platform** — Access cloud analysis data and workflows
+  Install: Download `txg-node.mcpb` from https://github.com/10XGenomics/txg-mcp/releases
+- **~~tool database** (Harvard MIMS) — AI tools for scientific discovery
+  Install: Download `tooluniverse.mcpb` from https://github.com/mims-harvard/ToolUniverse/releases
+
+These require downloading binary files and are optional.
+
+## Step 5: Ask How to Help
+
+Ask the researcher what they're working on today. Suggest starting points based on common workflows:
+
+1. **Literature review** — "Search ~~literature database for recent papers on [topic]"
+2. **Analyze sequencing data** — "Run QC on my single-cell data" or "Set up an RNA-seq pipeline"
+3. **Drug discovery** — "Search ~~chemical database for compounds targeting [protein]" or "Find drug targets for [disease]"
+4. **Data standardization** — "Convert my instrument data to Allotrope format"
+5. **Research strategy** — "Help me evaluate a new project idea"
+
+Wait for the user's response and guide them to the appropriate tools and skills.

package/content/customer-support/.mcp.json

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+{
+  "mcpServers": {
+    "slack": {
+      "type": "http",
+      "url": "https://mcp.slack.com/mcp",
+      "oauth": {
+        "clientId": "1601185624273.8899143856786",
+        "callbackPort": 3118
+      }
+    },
+    "intercom": {
+      "type": "http",
+      "url": "https://mcp.intercom.com/mcp"
+    },
+    "hubspot": {
+      "type": "http",
+      "url": "https://mcp.hubspot.com/anthropic"
+    },
+    "guru": {
+      "type": "http",
+      "url": "https://mcp.api.getguru.com/mcp"
+    },
+    "atlassian": {
+      "type": "http",
+      "url": "https://mcp.atlassian.com/v1/mcp"
+    },
+    "notion": {
+      "type": "http",
+      "url": "https://mcp.notion.com/mcp"
+    },
+    "google calendar": {
+      "type": "http",
+      "url": ""
+    },
+    "gmail": {
+      "type": "http",
+      "url": ""
+    }
+  }
+}

package/content/customer-support/CONNECTORS.md

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+# Connectors
+
+## How tool references work
+
+Plugin files use `~~category` as a placeholder for whatever tool the user connects in that category. For example, `~~support platform` might mean Intercom, Zendesk, or any other support tool with an MCP server.
+
+Plugins are **tool-agnostic** — they describe workflows in terms of categories (support platform, CRM, chat, etc.) rather than specific products. The `.mcp.json` pre-configures specific MCP servers, but any MCP server in that category works.
+
+## Connectors for this plugin
+
+| Category | Placeholder | Included servers | Other options |
+|----------|-------------|-----------------|---------------|
+| Chat | `~~chat` | Slack | Microsoft Teams |
+| Email | `~~email` | Microsoft 365 | — |
+| Cloud storage | `~~cloud storage` | Microsoft 365 | — |
+| Support platform | `~~support platform` | Intercom | Zendesk, Freshdesk, HubSpot Service Hub |
+| CRM | `~~CRM` | HubSpot | Salesforce, Pipedrive |
+| Knowledge base | `~~knowledge base` | Guru, Notion | Confluence, Help Scout |
+| Project tracker | `~~project tracker` | Atlassian (Jira/Confluence) | Linear, Asana |

package/content/customer-support/LICENSE

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package/content/customer-support/README.md

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+# Customer Support Plugin
+
+A customer support plugin primarily designed for [Cowork](https://claude.com/product/cowork), Anthropic's agentic desktop application — though it also works in Claude Code. Provides ticket triage, escalation management, response drafting, customer research, and knowledge base authoring for support teams.
+
+## Installation
+
+```
+claude plugin marketplace add anthropics/knowledge-work-plugins
+claude plugin install customer-support@knowledge-work-plugins
+```
+
+## What It Does
+
+This plugin turns Claude into a customer support co-pilot. It helps you:
+
+- **Triage incoming tickets** with structured categorization, priority assessment, and routing recommendations
+- **Research customer questions** by synthesizing information from multiple sources with confidence scoring
+- **Draft professional responses** tailored to the situation, urgency, and communication channel
+- **Package escalations** with full context, reproduction steps, and business impact for engineering or product
+- **Write KB articles** from resolved issues to reduce future ticket volume
+
+## Commands
+
+| Command | Description |
+|---|---|
+| `/triage` | Categorize, prioritize, and route a support ticket or customer issue |
+| `/research` | Multi-source research on a customer question or topic |
+| `/draft-response` | Draft a customer-facing response for any situation |
+| `/escalate` | Package an escalation for engineering, product, or leadership |
+| `/kb-article` | Draft a knowledge base article from a resolved issue |
+
+## Skills
+
+| Skill | Description |
+|---|---|
+| `ticket-triage` | Category taxonomy, priority framework (P1-P4), routing rules, duplicate detection |
+| `customer-research` | Multi-source research methodology, source prioritization, answer synthesis |
+| `response-drafting` | Communication best practices, tone guidelines, templates for common scenarios |
+| `escalation` | Escalation tiers, structured escalation format, impact assessment, follow-up cadence |
+| `knowledge-management` | Article structure standards, writing for searchability, review cadence, maintenance |
+
+## Data Sources
+
+> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](CONNECTORS.md).
+
+Connect your support platform, knowledge base, and communication tools for the best experience. Without them, provide customer context manually.
+
+**Included MCP connections:**
+- Chat (Slack) for internal discussions and customer channel context
+- Support platform (Intercom) for ticket history and customer conversations
+- CRM (HubSpot) for account details and contact information
+- Knowledge base (Guru, Notion) for internal documentation and runbooks
+- Project tracker (Atlassian) for bug reports and feature requests
+- Email and cloud storage (Microsoft 365) for customer correspondence
+
+**Additional options:**
+- See [CONNECTORS.md](CONNECTORS.md) for alternative tools in each category
+
+## Example Workflows
+
+### Triaging an Incoming Ticket
+
+```
+You: /triage Customer says their dashboard has been showing a blank
+     page since this morning — they're on the Enterprise plan
+
+Claude: Analyzing the issue...
+
+## Triage: Dashboard blank page — Enterprise customer
+
+**Category:** Bug
+**Priority:** P2 — High (core feature broken, enterprise customer)
+**Product area:** Dashboard / Frontend
+
+### Routing Recommendation
+Route to: Tier 2 Support (investigate browser/account specifics,
+then escalate to Engineering if reproducible)
+
+### Suggested Initial Response
+[Draft acknowledging the issue, asking clarifying questions
+about browser and any recent changes, offering status page link]
+```
+
+### Researching a Customer Question
+
+```
+You: /research Does our platform support SSO with Okta?
+
+Claude: Let me check across available sources...
+
+[Searches docs, knowledge base, previous conversations,
+ and web sources — synthesizes answer with confidence
+ level and source attribution]
+```
+
+### Packaging an Escalation
+
+```
+You: /escalate API returning 500 errors intermittently — 3
+     Enterprise customers reported this week
+
+Claude: I'll gather context and build the escalation brief...
+
+[Pulls ticket history, identifies affected accounts,
+ structures reproduction steps, assesses business impact,
+ and generates a structured escalation for engineering]
+```
+
+### Drafting a Response
+
+```
+You: /draft-response Customer escalation — their integration
+     has been down for 2 days and they're frustrated
+
+Claude: [Generates empathetic, professional response acknowledging
+ the frustration, taking ownership, providing a clear action
+ plan with timeline, and offering a call]
+```
+
+### Writing a KB Article
+
+```
+You: /kb-article How to configure webhook notifications —
+     just resolved this for the third customer this month
+
+Claude: [Generates a structured how-to article with prerequisites,
+ step-by-step instructions, verification steps, and common
+ issues — optimized for search]
+```
+
+## Configuration
+
+The plugin works out of the box with the included MCP connections. For the richest experience, connect additional data sources through your Claude settings:
+
+1. **Support platform**: Add your ticketing system for ticket history and customer context
+2. **Knowledge base**: Add your wiki for internal documentation and existing KB articles
+3. **Project tracker**: Add your issue tracker for bug reports and feature requests
+4. **CRM**: Add your CRM for account details and contact information
+
+Without these connections, the plugin will ask you to provide context manually and offer frameworks and templates you can fill in with your own data.