aigroup-workflow 1.0.0 → 1.1.0

package/skills/jarvis/engineering-team/engineering-team/incident-commander/scripts/pir_generator.py

@@ -1,1638 +0,0 @@
-#!/usr/bin/env python3
-"""
-PIR (Post-Incident Review) Generator
-
-Generates comprehensive Post-Incident Review documents from incident data, timelines,
-and actions taken. Applies multiple RCA frameworks including 5 Whys, Fishbone diagram,
-and Timeline analysis.
-
-This tool creates structured PIR documents with root cause analysis, lessons learned,
-action items, and follow-up recommendations.
-
-Usage:
-    python pir_generator.py --incident incident.json --timeline timeline.json --output pir.md
-    python pir_generator.py --incident incident.json --rca-method fishbone --action-items
-    cat incident.json | python pir_generator.py --format markdown
-"""
-
-import argparse
-import json
-import sys
-import re
-from datetime import datetime, timezone, timedelta
-from typing import Dict, List, Optional, Any, Tuple
-from collections import defaultdict, Counter
-
-
-class PIRGenerator:
-    """
-    Generates comprehensive Post-Incident Review documents with multiple
-    RCA frameworks, lessons learned, and actionable follow-up items.
-    """
-    
-    def __init__(self):
-        """Initialize the PIR generator with templates and frameworks."""
-        self.rca_frameworks = self._load_rca_frameworks()
-        self.pir_templates = self._load_pir_templates()
-        self.severity_guidelines = self._load_severity_guidelines()
-        self.action_item_types = self._load_action_item_types()
-        self.lessons_learned_categories = self._load_lessons_learned_categories()
-    
-    def _load_rca_frameworks(self) -> Dict[str, Dict]:
-        """Load root cause analysis framework definitions."""
-        return {
-            "five_whys": {
-                "name": "5 Whys Analysis",
-                "description": "Iterative questioning technique to explore cause-and-effect relationships",
-                "steps": [
-                    "State the problem clearly",
-                    "Ask why the problem occurred",
-                    "For each answer, ask why again",
-                    "Continue until root cause is identified",
-                    "Verify the root cause addresses the original problem"
-                ],
-                "min_iterations": 3,
-                "max_iterations": 7
-            },
-            "fishbone": {
-                "name": "Fishbone (Ishikawa) Diagram",
-                "description": "Systematic analysis across multiple categories of potential causes",
-                "categories": [
-                    {
-                        "name": "People",
-                        "description": "Human factors, training, communication, experience",
-                        "examples": ["Training gaps", "Communication failures", "Skill deficits", "Staffing issues"]
-                    },
-                    {
-                        "name": "Process",
-                        "description": "Procedures, workflows, change management, review processes",
-                        "examples": ["Missing procedures", "Inadequate reviews", "Change management gaps", "Documentation issues"]
-                    },
-                    {
-                        "name": "Technology",
-                        "description": "Systems, tools, architecture, automation",
-                        "examples": ["Architecture limitations", "Tool deficiencies", "Automation gaps", "Infrastructure issues"]
-                    },
-                    {
-                        "name": "Environment",
-                        "description": "External factors, dependencies, infrastructure",
-                        "examples": ["Third-party dependencies", "Network issues", "Hardware failures", "External service outages"]
-                    }
-                ]
-            },
-            "timeline": {
-                "name": "Timeline Analysis",
-                "description": "Chronological analysis of events to identify decision points and missed opportunities",
-                "focus_areas": [
-                    "Detection timing and effectiveness",
-                    "Response time and escalation paths",
-                    "Decision points and alternative paths",
-                    "Communication effectiveness",
-                    "Mitigation strategy effectiveness"
-                ]
-            },
-            "bow_tie": {
-                "name": "Bow Tie Analysis",
-                "description": "Analysis of both preventive and protective measures around an incident",
-                "components": [
-                    "Hazards (what could go wrong)",
-                    "Top events (what actually went wrong)",
-                    "Threats (what caused it)",
-                    "Consequences (what was the impact)",
-                    "Barriers (what preventive/protective measures exist or could exist)"
-                ]
-            }
-        }
-    
-    def _load_pir_templates(self) -> Dict[str, str]:
-        """Load PIR document templates for different severity levels."""
-        return {
-            "comprehensive": """# Post-Incident Review: {incident_title}
-
-## Executive Summary
-{executive_summary}
-
-## Incident Overview
-- **Incident ID:** {incident_id}
-- **Date & Time:** {incident_date}
-- **Duration:** {duration}
-- **Severity:** {severity}
-- **Status:** {status}
-- **Incident Commander:** {incident_commander}
-- **Responders:** {responders}
-
-### Customer Impact
-{customer_impact}
-
-### Business Impact  
-{business_impact}
-
-## Timeline
-{timeline_section}
-
-## Root Cause Analysis
-{rca_section}
-
-## What Went Well
-{what_went_well}
-
-## What Didn't Go Well
-{what_went_wrong}
-
-## Lessons Learned
-{lessons_learned}
-
-## Action Items
-{action_items}
-
-## Follow-up and Prevention
-{prevention_measures}
-
-## Appendix
-{appendix_section}
-
----
-*Generated on {generation_date} by PIR Generator*
-""",
-            "standard": """# Post-Incident Review: {incident_title}
-
-## Summary
-{executive_summary}
-
-## Incident Details
-- **Date:** {incident_date}
-- **Duration:** {duration}  
-- **Severity:** {severity}
-- **Impact:** {customer_impact}
-
-## Timeline
-{timeline_section}
-
-## Root Cause
-{rca_section}
-
-## Action Items
-{action_items}
-
-## Lessons Learned
-{lessons_learned}
-
----
-*Generated on {generation_date}*
-""",
-            "brief": """# Incident Review: {incident_title}
-
-**Date:** {incident_date} | **Duration:** {duration} | **Severity:** {severity}
-
-## What Happened
-{executive_summary}
-
-## Root Cause
-{rca_section}
-
-## Actions
-{action_items}
-
----
-*{generation_date}*
-"""
-        }
-    
-    def _load_severity_guidelines(self) -> Dict[str, Dict]:
-        """Load severity-specific PIR guidelines."""
-        return {
-            "sev1": {
-                "required_sections": ["executive_summary", "timeline", "rca", "action_items", "lessons_learned"],
-                "required_attendees": ["incident_commander", "technical_leads", "engineering_manager", "product_manager"],
-                "timeline_requirement": "Complete timeline with 15-minute intervals",
-                "rca_methods": ["five_whys", "fishbone", "timeline"],
-                "review_deadline_hours": 24,
-                "follow_up_weeks": 4
-            },
-            "sev2": {
-                "required_sections": ["summary", "timeline", "rca", "action_items"],
-                "required_attendees": ["incident_commander", "technical_leads", "team_lead"],
-                "timeline_requirement": "Key milestone timeline",
-                "rca_methods": ["five_whys", "timeline"],
-                "review_deadline_hours": 72,
-                "follow_up_weeks": 2
-            },
-            "sev3": {
-                "required_sections": ["summary", "rca", "action_items"],
-                "required_attendees": ["technical_lead", "team_member"],
-                "timeline_requirement": "Basic timeline",
-                "rca_methods": ["five_whys"],
-                "review_deadline_hours": 168,  # 1 week
-                "follow_up_weeks": 1
-            },
-            "sev4": {
-                "required_sections": ["summary", "action_items"],
-                "required_attendees": ["assigned_engineer"],
-                "timeline_requirement": "Optional",
-                "rca_methods": ["brief_analysis"],
-                "review_deadline_hours": 336,  # 2 weeks
-                "follow_up_weeks": 0
-            }
-        }
-    
-    def _load_action_item_types(self) -> Dict[str, Dict]:
-        """Load action item categorization and templates."""
-        return {
-            "immediate_fix": {
-                "priority": "P0",
-                "timeline": "24-48 hours",
-                "description": "Critical bugs or security issues that need immediate attention",
-                "template": "Fix {issue_description} to prevent recurrence of {incident_type}",
-                "owners": ["engineer", "team_lead"]
-            },
-            "process_improvement": {
-                "priority": "P1",
-                "timeline": "1-2 weeks",
-                "description": "Process gaps or communication issues identified",
-                "template": "Improve {process_area} to address {gap_description}",
-                "owners": ["team_lead", "process_owner"]
-            },
-            "monitoring_alerting": {
-                "priority": "P1",
-                "timeline": "1 week",
-                "description": "Missing monitoring or alerting capabilities",
-                "template": "Implement {monitoring_type} for {system_component}",
-                "owners": ["sre", "engineer"]
-            },
-            "documentation": {
-                "priority": "P2",
-                "timeline": "2-3 weeks", 
-                "description": "Documentation gaps or runbook updates",
-                "template": "Update {documentation_type} to include {missing_information}",
-                "owners": ["technical_writer", "engineer"]
-            },
-            "training": {
-                "priority": "P2",
-                "timeline": "1 month",
-                "description": "Training needs or knowledge gaps",
-                "template": "Provide {training_type} training on {topic}",
-                "owners": ["training_coordinator", "subject_matter_expert"]
-            },
-            "architectural": {
-                "priority": "P1-P3",
-                "timeline": "1-3 months",
-                "description": "System design or architecture improvements",
-                "template": "Redesign {system_component} to improve {quality_attribute}",
-                "owners": ["architect", "engineering_manager"]
-            },
-            "tooling": {
-                "priority": "P2",
-                "timeline": "2-4 weeks",
-                "description": "Tool improvements or new tool requirements",
-                "template": "Implement {tool_type} to support {use_case}",
-                "owners": ["devops", "engineer"]
-            }
-        }
-    
-    def _load_lessons_learned_categories(self) -> Dict[str, List[str]]:
-        """Load categories for organizing lessons learned."""
-        return {
-            "detection_and_monitoring": [
-                "Monitoring gaps identified",
-                "Alert fatigue issues",
-                "Detection timing improvements",
-                "Observability enhancements"
-            ],
-            "response_and_escalation": [
-                "Response time improvements",
-                "Escalation path optimization",
-                "Communication effectiveness",
-                "Resource allocation lessons"
-            ],
-            "technical_systems": [
-                "Architecture resilience",
-                "Failure mode analysis",
-                "Performance bottlenecks",
-                "Dependency management"
-            ],
-            "process_and_procedures": [
-                "Runbook effectiveness",
-                "Change management gaps",
-                "Review process improvements",
-                "Documentation quality"
-            ],
-            "team_and_culture": [
-                "Training needs identified",
-                "Cross-team collaboration",
-                "Knowledge sharing gaps",
-                "Decision-making processes"
-            ]
-        }
-    
-    def generate_pir(self, incident_data: Dict[str, Any], timeline_data: Optional[Dict] = None,
-                    rca_method: str = "five_whys", template_type: str = "comprehensive") -> Dict[str, Any]:
-        """
-        Generate a comprehensive PIR document from incident data.
-        
-        Args:
-            incident_data: Core incident information
-            timeline_data: Optional timeline reconstruction data
-            rca_method: RCA framework to use
-            template_type: PIR template type (comprehensive, standard, brief)
-            
-        Returns:
-            Dictionary containing PIR document and metadata
-        """
-        # Extract incident information
-        incident_info = self._extract_incident_info(incident_data)
-        
-        # Generate root cause analysis
-        rca_results = self._perform_rca(incident_data, timeline_data, rca_method)
-        
-        # Generate lessons learned
-        lessons_learned = self._generate_lessons_learned(incident_data, timeline_data, rca_results)
-        
-        # Generate action items
-        action_items = self._generate_action_items(incident_data, rca_results, lessons_learned)
-        
-        # Create timeline section
-        timeline_section = self._create_timeline_section(timeline_data, incident_info["severity"])
-        
-        # Generate document sections
-        sections = self._generate_document_sections(
-            incident_info, rca_results, lessons_learned, action_items, timeline_section
-        )
-        
-        # Build final document
-        template = self.pir_templates[template_type]
-        pir_document = template.format(**sections)
-        
-        # Generate metadata
-        metadata = self._generate_metadata(incident_info, rca_results, action_items)
-        
-        return {
-            "pir_document": pir_document,
-            "metadata": metadata,
-            "incident_info": incident_info,
-            "rca_results": rca_results,
-            "lessons_learned": lessons_learned,
-            "action_items": action_items,
-            "generation_timestamp": datetime.now(timezone.utc).isoformat()
-        }
-    
-    def _extract_incident_info(self, incident_data: Dict) -> Dict[str, Any]:
-        """Extract and normalize incident information."""
-        return {
-            "incident_id": incident_data.get("incident_id", "INC-" + datetime.now().strftime("%Y%m%d-%H%M")),
-            "title": incident_data.get("title", incident_data.get("description", "Incident")[:50]),
-            "description": incident_data.get("description", "No description provided"),
-            "severity": incident_data.get("severity", "unknown").lower(),
-            "start_time": self._parse_timestamp(incident_data.get("start_time", incident_data.get("timestamp", ""))),
-            "end_time": self._parse_timestamp(incident_data.get("end_time", "")),
-            "duration": self._calculate_duration(incident_data),
-            "affected_services": incident_data.get("affected_services", []),
-            "customer_impact": incident_data.get("customer_impact", "Unknown impact"),
-            "business_impact": incident_data.get("business_impact", "Unknown business impact"),
-            "incident_commander": incident_data.get("incident_commander", "TBD"),
-            "responders": incident_data.get("responders", []),
-            "status": incident_data.get("status", "resolved")
-        }
-    
-    def _parse_timestamp(self, timestamp_str: str) -> Optional[datetime]:
-        """Parse timestamp string to datetime object."""
-        if not timestamp_str:
-            return None
-        
-        formats = [
-            "%Y-%m-%dT%H:%M:%S.%fZ",
-            "%Y-%m-%dT%H:%M:%SZ",
-            "%Y-%m-%d %H:%M:%S",
-            "%m/%d/%Y %H:%M:%S"
-        ]
-        
-        for fmt in formats:
-            try:
-                dt = datetime.strptime(timestamp_str, fmt)
-                if dt.tzinfo is None:
-                    dt = dt.replace(tzinfo=timezone.utc)
-                return dt
-            except ValueError:
-                continue
-        
-        return None
-    
-    def _calculate_duration(self, incident_data: Dict) -> str:
-        """Calculate incident duration in human-readable format."""
-        start_time = self._parse_timestamp(incident_data.get("start_time", ""))
-        end_time = self._parse_timestamp(incident_data.get("end_time", ""))
-        
-        if start_time and end_time:
-            duration = end_time - start_time
-            total_minutes = int(duration.total_seconds() / 60)
-            
-            if total_minutes < 60:
-                return f"{total_minutes} minutes"
-            elif total_minutes < 1440:  # Less than 24 hours
-                hours = total_minutes // 60
-                minutes = total_minutes % 60
-                return f"{hours}h {minutes}m"
-            else:
-                days = total_minutes // 1440
-                hours = (total_minutes % 1440) // 60
-                return f"{days}d {hours}h"
-        
-        return incident_data.get("duration", "Unknown duration")
-    
-    def _perform_rca(self, incident_data: Dict, timeline_data: Optional[Dict], method: str) -> Dict[str, Any]:
-        """Perform root cause analysis using specified method."""
-        if method == "five_whys":
-            return self._five_whys_analysis(incident_data, timeline_data)
-        elif method == "fishbone":
-            return self._fishbone_analysis(incident_data, timeline_data)
-        elif method == "timeline":
-            return self._timeline_analysis(incident_data, timeline_data)
-        elif method == "bow_tie":
-            return self._bow_tie_analysis(incident_data, timeline_data)
-        else:
-            return self._five_whys_analysis(incident_data, timeline_data)  # Default
-    
-    def _five_whys_analysis(self, incident_data: Dict, timeline_data: Optional[Dict]) -> Dict[str, Any]:
-        """Perform 5 Whys root cause analysis."""
-        problem_statement = incident_data.get("description", "Incident occurred")
-        
-        # Generate why questions based on incident data
-        whys = []
-        current_issue = problem_statement
-        
-        # Generate systematic why questions
-        why_patterns = [
-            f"Why did {current_issue}?",
-            "Why wasn't this detected earlier?",
-            "Why didn't existing safeguards prevent this?",
-            "Why wasn't there a backup mechanism?",
-            "Why wasn't this scenario anticipated?"
-        ]
-        
-        # Try to infer answers from incident data
-        potential_answers = self._infer_why_answers(incident_data, timeline_data)
-        
-        for i, why_question in enumerate(why_patterns):
-            answer = potential_answers[i] if i < len(potential_answers) else "Further investigation needed"
-            whys.append({
-                "question": why_question,
-                "answer": answer,
-                "evidence": self._find_supporting_evidence(answer, incident_data, timeline_data)
-            })
-        
-        # Identify root causes from the analysis
-        root_causes = self._extract_root_causes(whys)
-        
-        return {
-            "method": "five_whys",
-            "problem_statement": problem_statement,
-            "why_analysis": whys,
-            "root_causes": root_causes,
-            "confidence": self._calculate_rca_confidence(whys, incident_data)
-        }
-    
-    def _fishbone_analysis(self, incident_data: Dict, timeline_data: Optional[Dict]) -> Dict[str, Any]:
-        """Perform Fishbone (Ishikawa) diagram analysis."""
-        problem_statement = incident_data.get("description", "Incident occurred")
-        
-        # Analyze each category
-        categories = {}
-        for category_info in self.rca_frameworks["fishbone"]["categories"]:
-            category_name = category_info["name"]
-            contributing_factors = self._identify_category_factors(
-                category_name, incident_data, timeline_data
-            )
-            categories[category_name] = {
-                "description": category_info["description"],
-                "factors": contributing_factors,
-                "examples": category_info["examples"]
-            }
-        
-        # Identify primary contributing factors
-        primary_factors = self._identify_primary_factors(categories)
-        
-        # Generate root cause hypothesis
-        root_causes = self._synthesize_fishbone_root_causes(categories, primary_factors)
-        
-        return {
-            "method": "fishbone",
-            "problem_statement": problem_statement,
-            "categories": categories,
-            "primary_factors": primary_factors,
-            "root_causes": root_causes,
-            "confidence": self._calculate_rca_confidence(categories, incident_data)
-        }
-    
-    def _timeline_analysis(self, incident_data: Dict, timeline_data: Optional[Dict]) -> Dict[str, Any]:
-        """Perform timeline-based root cause analysis."""
-        if not timeline_data:
-            return {"method": "timeline", "error": "No timeline data provided"}
-        
-        # Extract key decision points
-        decision_points = self._extract_decision_points(timeline_data)
-        
-        # Identify missed opportunities
-        missed_opportunities = self._identify_missed_opportunities(timeline_data)
-        
-        # Analyze response effectiveness
-        response_analysis = self._analyze_response_effectiveness(timeline_data)
-        
-        # Generate timeline-based root causes
-        root_causes = self._extract_timeline_root_causes(
-            decision_points, missed_opportunities, response_analysis
-        )
-        
-        return {
-            "method": "timeline",
-            "decision_points": decision_points,
-            "missed_opportunities": missed_opportunities,
-            "response_analysis": response_analysis,
-            "root_causes": root_causes,
-            "confidence": self._calculate_rca_confidence(timeline_data, incident_data)
-        }
-    
-    def _bow_tie_analysis(self, incident_data: Dict, timeline_data: Optional[Dict]) -> Dict[str, Any]:
-        """Perform Bow Tie analysis."""
-        # Identify the top event (what went wrong)
-        top_event = incident_data.get("description", "Service failure")
-        
-        # Identify threats (what caused it)
-        threats = self._identify_threats(incident_data, timeline_data)
-        
-        # Identify consequences (impact)
-        consequences = self._identify_consequences(incident_data)
-        
-        # Identify existing barriers
-        existing_barriers = self._identify_existing_barriers(incident_data, timeline_data)
-        
-        # Recommend additional barriers
-        recommended_barriers = self._recommend_additional_barriers(threats, consequences)
-        
-        return {
-            "method": "bow_tie",
-            "top_event": top_event,
-            "threats": threats,
-            "consequences": consequences,
-            "existing_barriers": existing_barriers,
-            "recommended_barriers": recommended_barriers,
-            "confidence": self._calculate_rca_confidence(threats, incident_data)
-        }
-    
-    def _infer_why_answers(self, incident_data: Dict, timeline_data: Optional[Dict]) -> List[str]:
-        """Infer potential answers to why questions from available data."""
-        answers = []
-        
-        # Look for clues in incident description
-        description = incident_data.get("description", "").lower()
-        
-        # Common patterns and their inferred answers
-        if "database" in description and ("timeout" in description or "slow" in description):
-            answers.append("Database connection pool was exhausted")
-            answers.append("Connection pool configuration was insufficient for peak load")
-            answers.append("Load testing didn't include realistic database scenarios")
-        elif "deployment" in description or "release" in description:
-            answers.append("New deployment introduced a regression")
-            answers.append("Code review process missed the issue")
-            answers.append("Testing environment didn't match production")
-        elif "network" in description or "connectivity" in description:
-            answers.append("Network infrastructure had unexpected load")
-            answers.append("Network monitoring wasn't comprehensive enough")
-            answers.append("Redundancy mechanisms failed simultaneously")
-        else:
-            # Generic answers based on common root causes
-            answers.extend([
-                "System couldn't handle the load/request volume",
-                "Monitoring didn't detect the issue early enough",
-                "Error handling mechanisms were insufficient",
-                "Dependencies failed without proper circuit breakers",
-                "System lacked sufficient redundancy/resilience"
-            ])
-        
-        return answers[:5]  # Return up to 5 answers
-    
-    def _find_supporting_evidence(self, answer: str, incident_data: Dict, timeline_data: Optional[Dict]) -> List[str]:
-        """Find supporting evidence for RCA answers."""
-        evidence = []
-        
-        # Look for supporting information in incident data
-        if timeline_data and "timeline" in timeline_data:
-            events = timeline_data["timeline"].get("events", [])
-            for event in events:
-                event_message = event.get("message", "").lower()
-                if any(keyword in event_message for keyword in answer.lower().split()):
-                    evidence.append(f"Timeline event: {event['message']}")
-        
-        # Check incident metadata for supporting info
-        metadata = incident_data.get("metadata", {})
-        for key, value in metadata.items():
-            if isinstance(value, str) and any(keyword in value.lower() for keyword in answer.lower().split()):
-                evidence.append(f"Incident metadata: {key} = {value}")
-        
-        return evidence[:3]  # Return top 3 pieces of evidence
-    
-    def _extract_root_causes(self, whys: List[Dict]) -> List[Dict]:
-        """Extract root causes from 5 Whys analysis."""
-        root_causes = []
-        
-        # The deepest "why" answers are typically closest to root causes
-        if len(whys) >= 3:
-            for i, why in enumerate(whys[-2:]):  # Look at last 2 whys
-                if "further investigation needed" not in why["answer"].lower():
-                    root_causes.append({
-                        "cause": why["answer"],
-                        "category": self._categorize_root_cause(why["answer"]),
-                        "evidence": why["evidence"],
-                        "confidence": "high" if len(why["evidence"]) > 1 else "medium"
-                    })
-        
-        return root_causes
-    
-    def _categorize_root_cause(self, cause: str) -> str:
-        """Categorize a root cause into standard categories."""
-        cause_lower = cause.lower()
-        
-        if any(keyword in cause_lower for keyword in ["process", "procedure", "review", "change management"]):
-            return "Process"
-        elif any(keyword in cause_lower for keyword in ["training", "knowledge", "skill", "experience"]):
-            return "People"
-        elif any(keyword in cause_lower for keyword in ["system", "architecture", "code", "configuration"]):
-            return "Technology"
-        elif any(keyword in cause_lower for keyword in ["network", "infrastructure", "dependency", "third-party"]):
-            return "Environment"
-        else:
-            return "Unknown"
-    
-    def _identify_category_factors(self, category: str, incident_data: Dict, timeline_data: Optional[Dict]) -> List[Dict]:
-        """Identify contributing factors for a Fishbone category."""
-        factors = []
-        description = incident_data.get("description", "").lower()
-        
-        if category == "People":
-            if "misconfigured" in description or "human error" in description:
-                factors.append({"factor": "Configuration error", "likelihood": "high"})
-            if timeline_data and self._has_delayed_response(timeline_data):
-                factors.append({"factor": "Delayed incident response", "likelihood": "medium"})
-            
-        elif category == "Process":
-            if "deployment" in description:
-                factors.append({"factor": "Insufficient deployment validation", "likelihood": "high"})
-            if "code review" in incident_data.get("context", "").lower():
-                factors.append({"factor": "Code review process gaps", "likelihood": "medium"})
-            
-        elif category == "Technology":
-            if "database" in description:
-                factors.append({"factor": "Database performance limitations", "likelihood": "high"})
-            if "timeout" in description or "latency" in description:
-                factors.append({"factor": "System performance bottlenecks", "likelihood": "high"})
-            
-        elif category == "Environment":
-            if "network" in description:
-                factors.append({"factor": "Network infrastructure issues", "likelihood": "medium"})
-            if "third-party" in description or "external" in description:
-                factors.append({"factor": "External service dependencies", "likelihood": "medium"})
-        
-        return factors
-    
-    def _identify_primary_factors(self, categories: Dict) -> List[Dict]:
-        """Identify primary contributing factors across all categories."""
-        primary_factors = []
-        
-        for category_name, category_data in categories.items():
-            high_likelihood_factors = [
-                f for f in category_data["factors"] 
-                if f.get("likelihood") == "high"
-            ]
-            primary_factors.extend([
-                {**factor, "category": category_name} 
-                for factor in high_likelihood_factors
-            ])
-        
-        return primary_factors
-    
-    def _synthesize_fishbone_root_causes(self, categories: Dict, primary_factors: List[Dict]) -> List[Dict]:
-        """Synthesize root causes from Fishbone analysis."""
-        root_causes = []
-        
-        # Group primary factors by category
-        category_factors = defaultdict(list)
-        for factor in primary_factors:
-            category_factors[factor["category"]].append(factor)
-        
-        # Create root causes from categories with multiple factors
-        for category, factors in category_factors.items():
-            if len(factors) > 1:
-                root_causes.append({
-                    "cause": f"Multiple {category.lower()} issues contributed to the incident",
-                    "category": category,
-                    "contributing_factors": [f["factor"] for f in factors],
-                    "confidence": "high"
-                })
-            elif len(factors) == 1:
-                root_causes.append({
-                    "cause": factors[0]["factor"],
-                    "category": category,
-                    "confidence": "medium"
-                })
-        
-        return root_causes
-    
-    def _has_delayed_response(self, timeline_data: Dict) -> bool:
-        """Check if timeline shows delayed response patterns."""
-        if not timeline_data or "gap_analysis" not in timeline_data:
-            return False
-        
-        gaps = timeline_data["gap_analysis"].get("gaps", [])
-        return any(gap.get("type") == "phase_transition" for gap in gaps)
-    
-    def _extract_decision_points(self, timeline_data: Dict) -> List[Dict]:
-        """Extract key decision points from timeline."""
-        decision_points = []
-        
-        if "timeline" in timeline_data and "phases" in timeline_data["timeline"]:
-            phases = timeline_data["timeline"]["phases"]
-            
-            for i, phase in enumerate(phases):
-                if phase["name"] in ["escalation", "mitigation"]:
-                    decision_points.append({
-                        "timestamp": phase["start_time"],
-                        "decision": f"Initiated {phase['name']} phase",
-                        "phase": phase["name"],
-                        "duration": phase["duration_minutes"]
-                    })
-        
-        return decision_points
-    
-    def _identify_missed_opportunities(self, timeline_data: Dict) -> List[Dict]:
-        """Identify missed opportunities from gap analysis."""
-        missed_opportunities = []
-        
-        if "gap_analysis" in timeline_data:
-            gaps = timeline_data["gap_analysis"].get("gaps", [])
-            
-            for gap in gaps:
-                if gap.get("severity") == "critical":
-                    missed_opportunities.append({
-                        "opportunity": f"Earlier {gap['type'].replace('_', ' ')}",
-                        "gap_minutes": gap["gap_minutes"],
-                        "potential_impact": "Could have reduced incident duration"
-                    })
-        
-        return missed_opportunities
-    
-    def _analyze_response_effectiveness(self, timeline_data: Dict) -> Dict[str, Any]:
-        """Analyze the effectiveness of incident response."""
-        effectiveness = {
-            "overall_rating": "unknown",
-            "strengths": [],
-            "weaknesses": [],
-            "metrics": {}
-        }
-        
-        if "metrics" in timeline_data:
-            metrics = timeline_data["metrics"]
-            duration_metrics = metrics.get("duration_metrics", {})
-            
-            # Analyze response times
-            time_to_mitigation = duration_metrics.get("time_to_mitigation_minutes", 0)
-            time_to_resolution = duration_metrics.get("time_to_resolution_minutes", 0)
-            
-            if time_to_mitigation <= 30:
-                effectiveness["strengths"].append("Quick mitigation response")
-            else:
-                effectiveness["weaknesses"].append("Slow mitigation response")
-            
-            if time_to_resolution <= 120:
-                effectiveness["strengths"].append("Fast resolution")
-            else:
-                effectiveness["weaknesses"].append("Extended resolution time")
-            
-            effectiveness["metrics"] = {
-                "time_to_mitigation": time_to_mitigation,
-                "time_to_resolution": time_to_resolution
-            }
-        
-        # Overall rating based on strengths vs weaknesses
-        if len(effectiveness["strengths"]) > len(effectiveness["weaknesses"]):
-            effectiveness["overall_rating"] = "effective"
-        elif len(effectiveness["weaknesses"]) > len(effectiveness["strengths"]):
-            effectiveness["overall_rating"] = "needs_improvement"
-        else:
-            effectiveness["overall_rating"] = "mixed"
-        
-        return effectiveness
-    
-    def _extract_timeline_root_causes(self, decision_points: List, missed_opportunities: List, 
-                                    response_analysis: Dict) -> List[Dict]:
-        """Extract root causes from timeline analysis."""
-        root_causes = []
-        
-        # Root causes from missed opportunities
-        for opportunity in missed_opportunities:
-            if opportunity["gap_minutes"] > 60:  # Significant gaps
-                root_causes.append({
-                    "cause": f"Delayed response: {opportunity['opportunity']}",
-                    "category": "Process",
-                    "evidence": f"{opportunity['gap_minutes']} minute gap identified",
-                    "confidence": "high"
-                })
-        
-        # Root causes from response effectiveness
-        for weakness in response_analysis.get("weaknesses", []):
-            root_causes.append({
-                "cause": weakness,
-                "category": "Process",
-                "evidence": "Timeline analysis",
-                "confidence": "medium"
-            })
-        
-        return root_causes
-    
-    def _identify_threats(self, incident_data: Dict, timeline_data: Optional[Dict]) -> List[Dict]:
-        """Identify threats for Bow Tie analysis."""
-        threats = []
-        description = incident_data.get("description", "").lower()
-        
-        if "deployment" in description:
-            threats.append({"threat": "Defective code deployment", "likelihood": "medium"})
-        if "load" in description or "traffic" in description:
-            threats.append({"threat": "Unexpected load increase", "likelihood": "high"})
-        if "database" in description:
-            threats.append({"threat": "Database performance degradation", "likelihood": "medium"})
-        
-        return threats
-    
-    def _identify_consequences(self, incident_data: Dict) -> List[Dict]:
-        """Identify consequences for Bow Tie analysis."""
-        consequences = []
-        
-        customer_impact = incident_data.get("customer_impact", "").lower()
-        business_impact = incident_data.get("business_impact", "").lower()
-        
-        if "all users" in customer_impact or "complete outage" in customer_impact:
-            consequences.append({"consequence": "Complete service unavailability", "severity": "critical"})
-        
-        if "revenue" in business_impact:
-            consequences.append({"consequence": "Revenue loss", "severity": "high"})
-        
-        return consequences
-    
-    def _identify_existing_barriers(self, incident_data: Dict, timeline_data: Optional[Dict]) -> List[Dict]:
-        """Identify existing preventive/protective barriers."""
-        barriers = []
-        
-        # Look for evidence of existing controls
-        if timeline_data and "timeline" in timeline_data:
-            events = timeline_data["timeline"].get("events", [])
-            
-            for event in events:
-                message = event.get("message", "").lower()
-                if "alert" in message or "monitoring" in message:
-                    barriers.append({
-                        "barrier": "Monitoring and alerting system",
-                        "type": "detective",
-                        "effectiveness": "partial"
-                    })
-                elif "rollback" in message:
-                    barriers.append({
-                        "barrier": "Rollback capability", 
-                        "type": "corrective",
-                        "effectiveness": "effective"
-                    })
-        
-        return barriers
-    
-    def _recommend_additional_barriers(self, threats: List[Dict], consequences: List[Dict]) -> List[Dict]:
-        """Recommend additional barriers based on threats and consequences."""
-        recommendations = []
-        
-        for threat in threats:
-            if "deployment" in threat["threat"].lower():
-                recommendations.append({
-                    "barrier": "Enhanced pre-deployment testing",
-                    "type": "preventive",
-                    "justification": "Prevent defective deployments reaching production"
-                })
-            elif "load" in threat["threat"].lower():
-                recommendations.append({
-                    "barrier": "Auto-scaling and load shedding",
-                    "type": "preventive",
-                    "justification": "Handle unexpected load increases automatically"
-                })
-        
-        return recommendations
-    
-    def _calculate_rca_confidence(self, analysis_data: Any, incident_data: Dict) -> str:
-        """Calculate confidence level for RCA results."""
-        # Simple heuristic based on available data
-        confidence_score = 0
-        
-        # More detailed incident data increases confidence
-        if incident_data.get("description") and len(incident_data["description"]) > 50:
-            confidence_score += 1
-        
-        if incident_data.get("timeline") or incident_data.get("events"):
-            confidence_score += 2
-        
-        if incident_data.get("logs") or incident_data.get("monitoring_data"):
-            confidence_score += 2
-        
-        # Analysis data completeness
-        if isinstance(analysis_data, list) and len(analysis_data) > 3:
-            confidence_score += 1
-        elif isinstance(analysis_data, dict) and len(analysis_data) > 5:
-            confidence_score += 1
-        
-        if confidence_score >= 4:
-            return "high"
-        elif confidence_score >= 2:
-            return "medium"
-        else:
-            return "low"
-    
-    def _generate_lessons_learned(self, incident_data: Dict, timeline_data: Optional[Dict], 
-                                rca_results: Dict) -> Dict[str, List[str]]:
-        """Generate categorized lessons learned."""
-        lessons = defaultdict(list)
-        
-        # Lessons from RCA
-        root_causes = rca_results.get("root_causes", [])
-        for root_cause in root_causes:
-            category = root_cause.get("category", "technical_systems").lower()
-            category_key = self._map_to_lessons_category(category)
-            
-            lesson = f"Identified: {root_cause['cause']}"
-            lessons[category_key].append(lesson)
-        
-        # Lessons from timeline analysis
-        if timeline_data and "gap_analysis" in timeline_data:
-            gaps = timeline_data["gap_analysis"].get("gaps", [])
-            for gap in gaps:
-                if gap.get("severity") == "critical":
-                    lessons["response_and_escalation"].append(
-                        f"Response time gap: {gap['type'].replace('_', ' ')} took {gap['gap_minutes']} minutes"
-                    )
-        
-        # Generic lessons based on incident characteristics
-        severity = incident_data.get("severity", "").lower()
-        if severity in ["sev1", "critical"]:
-            lessons["detection_and_monitoring"].append(
-                "Critical incidents require immediate detection and alerting"
-            )
-        
-        return dict(lessons)
-    
-    def _map_to_lessons_category(self, category: str) -> str:
-        """Map RCA category to lessons learned category."""
-        mapping = {
-            "people": "team_and_culture",
-            "process": "process_and_procedures", 
-            "technology": "technical_systems",
-            "environment": "technical_systems",
-            "unknown": "process_and_procedures"
-        }
-        return mapping.get(category, "technical_systems")
-    
-    def _generate_action_items(self, incident_data: Dict, rca_results: Dict, 
-                             lessons_learned: Dict) -> List[Dict]:
-        """Generate actionable follow-up items."""
-        action_items = []
-        
-        # Actions from root causes
-        root_causes = rca_results.get("root_causes", [])
-        for root_cause in root_causes:
-            action_type = self._determine_action_type(root_cause)
-            action_template = self.action_item_types[action_type]
-            
-            action_items.append({
-                "title": f"Address: {root_cause['cause'][:50]}...",
-                "description": root_cause["cause"],
-                "type": action_type,
-                "priority": action_template["priority"],
-                "timeline": action_template["timeline"],
-                "owner": "TBD",
-                "success_criteria": f"Prevent recurrence of {root_cause['cause'][:30]}...",
-                "related_root_cause": root_cause
-            })
-        
-        # Actions from lessons learned
-        for category, lessons in lessons_learned.items():
-            if len(lessons) > 1:  # Multiple lessons in same category indicate systematic issue
-                action_items.append({
-                    "title": f"Improve {category.replace('_', ' ')}",
-                    "description": f"Address multiple issues identified in {category}",
-                    "type": "process_improvement",
-                    "priority": "P1",
-                    "timeline": "2-3 weeks",
-                    "owner": "TBD",
-                    "success_criteria": f"Comprehensive review and improvement of {category}"
-                })
-        
-        # Standard actions based on severity
-        severity = incident_data.get("severity", "").lower()
-        if severity in ["sev1", "critical"]:
-            action_items.append({
-                "title": "Conduct comprehensive post-incident review",
-                "description": "Schedule PIR meeting with all stakeholders",
-                "type": "process_improvement",
-                "priority": "P0",
-                "timeline": "24-48 hours",
-                "owner": incident_data.get("incident_commander", "TBD"),
-                "success_criteria": "PIR completed and documented"
-            })
-        
-        return action_items
-    
-    def _determine_action_type(self, root_cause: Dict) -> str:
-        """Determine action item type based on root cause."""
-        cause_text = root_cause.get("cause", "").lower()
-        category = root_cause.get("category", "").lower()
-        
-        if any(keyword in cause_text for keyword in ["bug", "error", "failure", "crash"]):
-            return "immediate_fix"
-        elif any(keyword in cause_text for keyword in ["monitor", "alert", "detect"]):
-            return "monitoring_alerting"
-        elif any(keyword in cause_text for keyword in ["process", "procedure", "review"]):
-            return "process_improvement"
-        elif any(keyword in cause_text for keyword in ["document", "runbook", "knowledge"]):
-            return "documentation"
-        elif any(keyword in cause_text for keyword in ["training", "skill", "knowledge"]):
-            return "training"
-        elif any(keyword in cause_text for keyword in ["architecture", "design", "system"]):
-            return "architectural"
-        else:
-            return "process_improvement"  # Default
-    
-    def _create_timeline_section(self, timeline_data: Optional[Dict], severity: str) -> str:
-        """Create timeline section for PIR document."""
-        if not timeline_data:
-            return "No detailed timeline available."
-        
-        timeline_content = []
-        
-        if "timeline" in timeline_data and "phases" in timeline_data["timeline"]:
-            timeline_content.append("### Phase Timeline")
-            timeline_content.append("")
-            
-            phases = timeline_data["timeline"]["phases"]
-            for phase in phases:
-                timeline_content.append(f"**{phase['name'].title()} Phase**")
-                timeline_content.append(f"- Start: {phase['start_time']}")
-                timeline_content.append(f"- Duration: {phase['duration_minutes']} minutes")
-                timeline_content.append(f"- Events: {phase['event_count']}")
-                timeline_content.append("")
-        
-        if "metrics" in timeline_data:
-            metrics = timeline_data["metrics"]
-            duration_metrics = metrics.get("duration_metrics", {})
-            
-            timeline_content.append("### Key Metrics")
-            timeline_content.append("")
-            timeline_content.append(f"- Total Duration: {duration_metrics.get('total_duration_minutes', 'N/A')} minutes")
-            timeline_content.append(f"- Time to Mitigation: {duration_metrics.get('time_to_mitigation_minutes', 'N/A')} minutes")
-            timeline_content.append(f"- Time to Resolution: {duration_metrics.get('time_to_resolution_minutes', 'N/A')} minutes")
-            timeline_content.append("")
-        
-        return "\n".join(timeline_content)
-    
-    def _generate_document_sections(self, incident_info: Dict, rca_results: Dict, 
-                                  lessons_learned: Dict, action_items: List[Dict], 
-                                  timeline_section: str) -> Dict[str, str]:
-        """Generate all document sections for PIR template."""
-        sections = {}
-        
-        # Basic information
-        sections["incident_title"] = incident_info["title"]
-        sections["incident_id"] = incident_info["incident_id"]
-        sections["incident_date"] = incident_info["start_time"].strftime("%Y-%m-%d %H:%M:%S UTC") if incident_info["start_time"] else "Unknown"
-        sections["duration"] = incident_info["duration"]
-        sections["severity"] = incident_info["severity"].upper()
-        sections["status"] = incident_info["status"].title()
-        sections["incident_commander"] = incident_info["incident_commander"]
-        sections["responders"] = ", ".join(incident_info["responders"]) if incident_info["responders"] else "TBD"
-        sections["generation_date"] = datetime.now().strftime("%Y-%m-%d")
-        
-        # Impact sections
-        sections["customer_impact"] = incident_info["customer_impact"]
-        sections["business_impact"] = incident_info["business_impact"]
-        
-        # Executive summary
-        sections["executive_summary"] = self._create_executive_summary(incident_info, rca_results)
-        
-        # Timeline
-        sections["timeline_section"] = timeline_section
-        
-        # RCA section
-        sections["rca_section"] = self._create_rca_section(rca_results)
-        
-        # What went well/wrong
-        sections["what_went_well"] = self._create_what_went_well_section(incident_info, rca_results)
-        sections["what_went_wrong"] = self._create_what_went_wrong_section(rca_results, lessons_learned)
-        
-        # Lessons learned
-        sections["lessons_learned"] = self._create_lessons_learned_section(lessons_learned)
-        
-        # Action items
-        sections["action_items"] = self._create_action_items_section(action_items)
-        
-        # Prevention and appendix
-        sections["prevention_measures"] = self._create_prevention_section(rca_results, action_items)
-        sections["appendix_section"] = self._create_appendix_section(incident_info)
-        
-        return sections
-    
-    def _create_executive_summary(self, incident_info: Dict, rca_results: Dict) -> str:
-        """Create executive summary section."""
-        summary_parts = []
-        
-        # Incident description
-        summary_parts.append(f"On {incident_info['start_time'].strftime('%B %d, %Y') if incident_info['start_time'] else 'an unknown date'}, we experienced a {incident_info['severity']} incident affecting {incident_info.get('affected_services', ['our services'])}.")
-        
-        # Duration and impact
-        summary_parts.append(f"The incident lasted {incident_info['duration']} and had the following impact: {incident_info['customer_impact']}")
-        
-        # Root cause summary
-        root_causes = rca_results.get("root_causes", [])
-        if root_causes:
-            primary_cause = root_causes[0]["cause"]
-            summary_parts.append(f"Root cause analysis identified the primary issue as: {primary_cause}")
-        
-        # Resolution
-        summary_parts.append(f"The incident has been {incident_info['status']} and we have identified specific actions to prevent recurrence.")
-        
-        return " ".join(summary_parts)
-    
-    def _create_rca_section(self, rca_results: Dict) -> str:
-        """Create RCA section content."""
-        rca_content = []
-        
-        method = rca_results.get("method", "unknown")
-        rca_content.append(f"### Analysis Method: {self.rca_frameworks.get(method, {}).get('name', method)}")
-        rca_content.append("")
-        
-        if method == "five_whys" and "why_analysis" in rca_results:
-            rca_content.append("#### Why Analysis")
-            rca_content.append("")
-            
-            for i, why in enumerate(rca_results["why_analysis"], 1):
-                rca_content.append(f"**Why {i}:** {why['question']}")
-                rca_content.append(f"**Answer:** {why['answer']}")
-                if why["evidence"]:
-                    rca_content.append(f"**Evidence:** {', '.join(why['evidence'])}")
-                rca_content.append("")
-        
-        elif method == "fishbone" and "categories" in rca_results:
-            rca_content.append("#### Contributing Factor Analysis")
-            rca_content.append("")
-            
-            for category, data in rca_results["categories"].items():
-                if data["factors"]:
-                    rca_content.append(f"**{category}:**")
-                    for factor in data["factors"]:
-                        rca_content.append(f"- {factor['factor']} (likelihood: {factor.get('likelihood', 'unknown')})")
-                    rca_content.append("")
-        
-        # Root causes summary
-        root_causes = rca_results.get("root_causes", [])
-        if root_causes:
-            rca_content.append("#### Identified Root Causes")
-            rca_content.append("")
-            
-            for i, cause in enumerate(root_causes, 1):
-                rca_content.append(f"{i}. **{cause['cause']}**")
-                rca_content.append(f"   - Category: {cause.get('category', 'Unknown')}")
-                rca_content.append(f"   - Confidence: {cause.get('confidence', 'Unknown')}")
-                if cause.get("evidence"):
-                    rca_content.append(f"   - Evidence: {cause['evidence']}")
-                rca_content.append("")
-        
-        return "\n".join(rca_content)
-    
-    def _create_what_went_well_section(self, incident_info: Dict, rca_results: Dict) -> str:
-        """Create what went well section."""
-        positives = []
-        
-        # Generic positive aspects
-        if incident_info["status"] == "resolved":
-            positives.append("The incident was successfully resolved")
-        
-        if incident_info["incident_commander"] != "TBD":
-            positives.append("Incident command was established")
-        
-        if len(incident_info.get("responders", [])) > 1:
-            positives.append("Multiple team members collaborated on resolution")
-        
-        # Analysis-specific positives
-        if rca_results.get("confidence") == "high":
-            positives.append("Root cause analysis provided clear insights")
-        
-        if not positives:
-            positives.append("Incident response process was followed")
-        
-        return "\n".join([f"- {positive}" for positive in positives])
-    
-    def _create_what_went_wrong_section(self, rca_results: Dict, lessons_learned: Dict) -> str:
-        """Create what went wrong section."""
-        issues = []
-        
-        # Issues from RCA
-        root_causes = rca_results.get("root_causes", [])
-        for cause in root_causes[:3]:  # Show top 3
-            issues.append(cause["cause"])
-        
-        # Issues from lessons learned
-        for category, lessons in lessons_learned.items():
-            if lessons:
-                issues.append(f"{category.replace('_', ' ').title()}: {lessons[0]}")
-        
-        if not issues:
-            issues.append("Analysis in progress")
-        
-        return "\n".join([f"- {issue}" for issue in issues])
-    
-    def _create_lessons_learned_section(self, lessons_learned: Dict) -> str:
-        """Create lessons learned section."""
-        content = []
-        
-        for category, lessons in lessons_learned.items():
-            if lessons:
-                content.append(f"### {category.replace('_', ' ').title()}")
-                content.append("")
-                
-                for lesson in lessons:
-                    content.append(f"- {lesson}")
-                
-                content.append("")
-        
-        if not content:
-            content.append("Lessons learned to be documented following detailed analysis.")
-        
-        return "\n".join(content)
-    
-    def _create_action_items_section(self, action_items: List[Dict]) -> str:
-        """Create action items section."""
-        if not action_items:
-            return "Action items to be defined."
-        
-        content = []
-        
-        # Group by priority
-        priority_groups = defaultdict(list)
-        for item in action_items:
-            priority_groups[item.get("priority", "P3")].append(item)
-        
-        for priority in ["P0", "P1", "P2", "P3"]:
-            items = priority_groups.get(priority, [])
-            if items:
-                content.append(f"### {priority} - {self._get_priority_description(priority)}")
-                content.append("")
-                
-                for item in items:
-                    content.append(f"**{item['title']}**")
-                    content.append(f"- Owner: {item.get('owner', 'TBD')}")
-                    content.append(f"- Timeline: {item.get('timeline', 'TBD')}")
-                    content.append(f"- Success Criteria: {item.get('success_criteria', 'TBD')}")
-                    content.append("")
-        
-        return "\n".join(content)
-    
-    def _get_priority_description(self, priority: str) -> str:
-        """Get human-readable priority description."""
-        descriptions = {
-            "P0": "Critical - Immediate Action Required",
-            "P1": "High Priority - Complete Within 1-2 Weeks", 
-            "P2": "Medium Priority - Complete Within 1 Month",
-            "P3": "Low Priority - Complete When Capacity Allows"
-        }
-        return descriptions.get(priority, "Unknown Priority")
-    
-    def _create_prevention_section(self, rca_results: Dict, action_items: List[Dict]) -> str:
-        """Create prevention and follow-up section."""
-        content = []
-        
-        content.append("### Prevention Measures")
-        content.append("")
-        content.append("Based on the root cause analysis, the following preventive measures have been identified:")
-        content.append("")
-        
-        # Extract prevention-focused action items
-        prevention_items = [item for item in action_items if "prevent" in item.get("description", "").lower()]
-        
-        if prevention_items:
-            for item in prevention_items:
-                content.append(f"- {item['title']}: {item.get('description', '')}")
-        else:
-            content.append("- Implement comprehensive testing for similar scenarios")
-            content.append("- Improve monitoring and alerting coverage")  
-            content.append("- Enhance error handling and resilience patterns")
-        
-        content.append("")
-        content.append("### Follow-up Schedule")
-        content.append("")
-        content.append("- 1 week: Review action item progress")
-        content.append("- 1 month: Evaluate effectiveness of implemented changes")
-        content.append("- 3 months: Conduct follow-up assessment and update preventive measures")
-        
-        return "\n".join(content)
-    
-    def _create_appendix_section(self, incident_info: Dict) -> str:
-        """Create appendix section."""
-        content = []
-        
-        content.append("### Additional Information")
-        content.append("")
-        content.append(f"- Incident ID: {incident_info['incident_id']}")
-        content.append(f"- Severity Classification: {incident_info['severity']}")
-        
-        if incident_info.get("affected_services"):
-            content.append(f"- Affected Services: {', '.join(incident_info['affected_services'])}")
-        
-        content.append("")
-        content.append("### References")
-        content.append("")
-        content.append("- Incident tracking ticket: [Link TBD]")
-        content.append("- Monitoring dashboards: [Link TBD]")
-        content.append("- Communication thread: [Link TBD]")
-        
-        return "\n".join(content)
-    
-    def _generate_metadata(self, incident_info: Dict, rca_results: Dict, action_items: List[Dict]) -> Dict[str, Any]:
-        """Generate PIR metadata for tracking and analysis."""
-        return {
-            "pir_id": f"PIR-{incident_info['incident_id']}",
-            "incident_severity": incident_info["severity"],
-            "rca_method": rca_results.get("method", "unknown"),
-            "rca_confidence": rca_results.get("confidence", "unknown"),
-            "total_action_items": len(action_items),
-            "critical_action_items": len([item for item in action_items if item.get("priority") == "P0"]),
-            "estimated_prevention_timeline": self._estimate_prevention_timeline(action_items),
-            "categories_affected": list(set(item.get("type", "unknown") for item in action_items)),
-            "review_completeness": self._assess_review_completeness(incident_info, rca_results, action_items)
-        }
-    
-    def _estimate_prevention_timeline(self, action_items: List[Dict]) -> str:
-        """Estimate timeline for implementing all prevention measures."""
-        if not action_items:
-            return "unknown"
-        
-        # Find the longest timeline among action items
-        max_weeks = 0
-        for item in action_items:
-            timeline = item.get("timeline", "")
-            if "week" in timeline:
-                try:
-                    weeks = int(re.findall(r'\d+', timeline)[0])
-                    max_weeks = max(max_weeks, weeks)
-                except (IndexError, ValueError):
-                    pass
-            elif "month" in timeline:
-                try:
-                    months = int(re.findall(r'\d+', timeline)[0])
-                    max_weeks = max(max_weeks, months * 4)
-                except (IndexError, ValueError):
-                    pass
-        
-        if max_weeks == 0:
-            return "1-2 weeks"
-        elif max_weeks <= 4:
-            return f"{max_weeks} weeks"
-        else:
-            return f"{max_weeks // 4} months"
-    
-    def _assess_review_completeness(self, incident_info: Dict, rca_results: Dict, action_items: List[Dict]) -> float:
-        """Assess completeness of the PIR (0-1 score)."""
-        score = 0.0
-        
-        # Basic information completeness
-        if incident_info.get("description"):
-            score += 0.1
-        if incident_info.get("start_time"):
-            score += 0.1
-        if incident_info.get("customer_impact"):
-            score += 0.1
-        
-        # RCA completeness
-        if rca_results.get("root_causes"):
-            score += 0.2
-        if rca_results.get("confidence") in ["medium", "high"]:
-            score += 0.1
-        
-        # Action items completeness
-        if action_items:
-            score += 0.2
-        if any(item.get("owner") and item["owner"] != "TBD" for item in action_items):
-            score += 0.1
-        
-        # Additional factors
-        if incident_info.get("incident_commander") != "TBD":
-            score += 0.1
-        if len(action_items) >= 3:  # Multiple action items show thorough analysis
-            score += 0.1
-        
-        return min(score, 1.0)
-
-
-def format_json_output(result: Dict) -> str:
-    """Format result as pretty JSON."""
-    return json.dumps(result, indent=2, ensure_ascii=False)
-
-
-def format_markdown_output(result: Dict) -> str:
-    """Format result as Markdown PIR document."""
-    return result.get("pir_document", "Error: No PIR document generated")
-
-
-def format_text_output(result: Dict) -> str:
-    """Format result as human-readable summary."""
-    if "error" in result:
-        return f"Error: {result['error']}"
-    
-    metadata = result.get("metadata", {})
-    incident_info = result.get("incident_info", {})
-    rca_results = result.get("rca_results", {})
-    action_items = result.get("action_items", [])
-    
-    output = []
-    output.append("=" * 60)
-    output.append("POST-INCIDENT REVIEW SUMMARY")  
-    output.append("=" * 60)
-    output.append("")
-    
-    # Basic info
-    output.append("INCIDENT INFORMATION:")
-    output.append(f"  PIR ID: {metadata.get('pir_id', 'Unknown')}")
-    output.append(f"  Severity: {incident_info.get('severity', 'Unknown').upper()}")
-    output.append(f"  Duration: {incident_info.get('duration', 'Unknown')}")
-    output.append(f"  Status: {incident_info.get('status', 'Unknown').title()}")
-    output.append("")
-    
-    # RCA summary
-    output.append("ROOT CAUSE ANALYSIS:")
-    output.append(f"  Method: {rca_results.get('method', 'Unknown')}")
-    output.append(f"  Confidence: {rca_results.get('confidence', 'Unknown').title()}")
-    
-    root_causes = rca_results.get("root_causes", [])
-    if root_causes:
-        output.append(f"  Root Causes Identified: {len(root_causes)}")
-        for i, cause in enumerate(root_causes[:3], 1):
-            output.append(f"    {i}. {cause.get('cause', 'Unknown')[:60]}...")
-    output.append("")
-    
-    # Action items summary
-    output.append("ACTION ITEMS:")
-    output.append(f"  Total Actions: {len(action_items)}")
-    output.append(f"  Critical (P0): {metadata.get('critical_action_items', 0)}")
-    output.append(f"  Prevention Timeline: {metadata.get('estimated_prevention_timeline', 'Unknown')}")
-    
-    if action_items:
-        output.append("  Top Actions:")
-        for item in action_items[:3]:
-            output.append(f"    - {item.get('title', 'Unknown')[:50]}...")
-    output.append("")
-    
-    # Completeness
-    completeness = metadata.get("review_completeness", 0) * 100
-    output.append(f"REVIEW COMPLETENESS: {completeness:.0f}%")
-    output.append("")
-    
-    output.append("=" * 60)
-    
-    return "\n".join(output)
-
-
-def main():
-    """Main function with argument parsing and execution."""
-    parser = argparse.ArgumentParser(
-        description="Generate Post-Incident Review documents with RCA and action items",
-        formatter_class=argparse.RawDescriptionHelpFormatter,
-        epilog="""
-Examples:
-  python pir_generator.py --incident incident.json --output pir.md
-  python pir_generator.py --incident incident.json --rca-method fishbone
-  cat incident.json | python pir_generator.py --format markdown
-  
-Incident JSON format:
-  {
-    "incident_id": "INC-2024-001",
-    "title": "Database performance degradation",
-    "description": "Users experiencing slow response times",
-    "severity": "sev2",
-    "start_time": "2024-01-01T12:00:00Z",
-    "end_time": "2024-01-01T14:30:00Z",
-    "customer_impact": "50% of users affected by slow page loads",
-    "business_impact": "Moderate user experience degradation",
-    "incident_commander": "Alice Smith",
-    "responders": ["Bob Jones", "Carol Johnson"]
-  }
-        """
-    )
-    
-    parser.add_argument(
-        "--incident", "-i",
-        help="Incident data file (JSON) or '-' for stdin"
-    )
-    
-    parser.add_argument(
-        "--timeline", "-t",
-        help="Timeline reconstruction file (JSON)"
-    )
-    
-    parser.add_argument(
-        "--output", "-o",
-        help="Output file path (default: stdout)"
-    )
-    
-    parser.add_argument(
-        "--format", "-f",
-        choices=["json", "markdown", "text"],
-        default="markdown",
-        help="Output format (default: markdown)"
-    )
-    
-    parser.add_argument(
-        "--rca-method",
-        choices=["five_whys", "fishbone", "timeline", "bow_tie"],
-        default="five_whys",
-        help="Root cause analysis method (default: five_whys)"
-    )
-    
-    parser.add_argument(
-        "--template-type",
-        choices=["comprehensive", "standard", "brief"],
-        default="comprehensive",
-        help="PIR template type (default: comprehensive)"
-    )
-    
-    parser.add_argument(
-        "--action-items",
-        action="store_true",
-        help="Generate detailed action items"
-    )
-    
-    args = parser.parse_args()
-    
-    generator = PIRGenerator()
-    
-    try:
-        # Read incident data
-        if args.incident == "-" or (not args.incident and not sys.stdin.isatty()):
-            # Read from stdin
-            input_text = sys.stdin.read().strip()
-            if not input_text:
-                parser.error("No incident data provided")
-            incident_data = json.loads(input_text)
-        elif args.incident:
-            # Read from file
-            with open(args.incident, 'r') as f:
-                incident_data = json.load(f)
-        else:
-            parser.error("No incident data specified. Use --incident or pipe data to stdin.")
-        
-        # Read timeline data if provided
-        timeline_data = None
-        if args.timeline:
-            with open(args.timeline, 'r') as f:
-                timeline_data = json.load(f)
-        
-        # Validate incident data
-        if not isinstance(incident_data, dict):
-            parser.error("Incident data must be a JSON object")
-        
-        if not incident_data.get("description") and not incident_data.get("title"):
-            parser.error("Incident data must contain 'description' or 'title'")
-        
-        # Generate PIR
-        result = generator.generate_pir(
-            incident_data=incident_data,
-            timeline_data=timeline_data,
-            rca_method=args.rca_method,
-            template_type=args.template_type
-        )
-        
-        # Format output
-        if args.format == "json":
-            output = format_json_output(result)
-        elif args.format == "markdown":
-            output = format_markdown_output(result)
-        else:
-            output = format_text_output(result)
-        
-        # Write output
-        if args.output:
-            with open(args.output, 'w') as f:
-                f.write(output)
-                f.write('\n')
-        else:
-            print(output)
-    
-    except FileNotFoundError as e:
-        print(f"Error: File not found - {e}", file=sys.stderr)
-        sys.exit(1)
-    except json.JSONDecodeError as e:
-        print(f"Error: Invalid JSON - {e}", file=sys.stderr)
-        sys.exit(1)
-    except Exception as e:
-        print(f"Error: {e}", file=sys.stderr)
-        sys.exit(1)
-
-
-if __name__ == "__main__":
-    main()