@webex/contact-center 3.8.1 → 3.9.0-next.10

package/dist/services/task/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_calling","_Utils","_types","_constants","_constants2","_loggerProxy","_types2","_MetricsManager","_constants3","_AutoWrapup","obj","__esModule","default","Task","EventEmitter","constructor","contact","webCallingService","data","wrapupData","webCallMap","metricsManager","MetricsManager","getInstance","registerWebCallListeners","setupAutoWrapupTimer","wrapUpRequired","autoWrapup","wrapUpProps","LoggerProxy","info","module","TASK_FILE","method","METHODS","SETUP_AUTO_WRAPUP_TIMER","interactionId","defaultWrapupReason","wrapUpReasonList","find","r","isDefault","error","intervalMs","autoWrapupInterval","AutoWrapup","allowCancelAutoWrapup","start","wrapup","wrapUpReason","name","auxCodeId","id","cancelAutoWrapupTimer","clear","undefined","CANCEL_AUTO_WRAPUP_TIMER","handleRemoteMedia","track","emit","TASK_EVENTS","TASK_MEDIA","on","CALL_EVENT_KEYS","REMOTE_MEDIA","unregisterWebCallListeners","off","updateTaskData","updatedData","shouldOverwrite","reconcileData","oldData","newData","Object","keys","forEach","key","Array","isArray","accept","ACCEPT","timeEvent","METRIC_EVENT_NAMES","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","interaction","mediaType","MEDIA_CHANNEL","TELEPHONY","response","log","trackingId","trackEvent","taskId","getCommonTrackingFieldForAQMResponse","loginOption","LoginOption","BROWSER","constraints","audio","localStream","navigator","mediaDevices","getUserMedia","audioTrack","getAudioTracks","localAudioStream","LocalMicrophoneStream","MediaStream","answerCall","Promise","resolve","detailedError","getErrorDetails","toString","getCommonTrackingFieldForAQMResponseFailed","details","toggleMute","TOGGLE_MUTE","muteUnmuteCall","isCallMuted","decline","DECLINE","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","declineCall","hold","HOLD","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","mediaResourceId","resume","RESUME","mainInteractionId","media","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","unHold","end","END","TASK_END_SUCCESS","TASK_END_FAILED","wrapupPayload","WRAPUP","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","Error","length","wrapUpCode","pauseRecording","PAUSE_RECORDING","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","result","resumeRecording","resumeRecordingPayload","RESUME_RECORDING","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","autoResumed","consult","consultPayload","CONSULT","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","destination","to","destinationType","endConsult","consultEndPayload","END_CONSULT","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","consultEnd","transfer","transferPayload","TRANSFER","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","DESTINATION_TYPE","QUEUE","vteamTransfer","blindTransfer","isConsultTransfer","consultTransfer","consultTransferPayload","CONSULT_TRANSFER","CONSULT_TRANSFER_DESTINATION_TYPE","destAgentId","AGENT","exports"],"sources":["index.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {CALL_EVENT_KEYS, LocalMicrophoneStream} from '@webex/calling';\nimport {CallId} from '@webex/calling/dist/types/common/types';\nimport {getErrorDetails} from '../core/Utils';\nimport {LoginOption} from '../../types';\nimport {TASK_FILE} from '../../constants';\nimport {METHODS} from './constants';\nimport routingContact from './contact';\nimport LoggerProxy from '../../logger-proxy';\nimport {\n  ITask,\n  TaskResponse,\n  TaskData,\n  TaskId,\n  TASK_EVENTS,\n  WrapupPayLoad,\n  ResumeRecordingPayload,\n  ConsultPayload,\n  ConsultEndPayload,\n  TransferPayLoad,\n  DESTINATION_TYPE,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  ConsultTransferPayLoad,\n  MEDIA_CHANNEL,\n} from './types';\nimport WebCallingService from '../WebCallingService';\nimport MetricsManager from '../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../metrics/constants';\nimport {Failure} from '../core/GlobalTypes';\nimport AutoWrapup from './AutoWrapup';\nimport {WrapupData} from '../config/types';\n\n/**\n * Task class represents a contact center task/interaction that can be managed by an agent.\n * This class provides all the necessary methods to manage tasks in a contact center environment,\n * handling various call control operations and task lifecycle management.\n *\n * - Task Lifecycle Management:\n *   - {@link accept} - Accept incoming task\n *   - {@link decline} - Decline incoming task\n *   - {@link end} - End active task\n * - Media Controls:\n *   - {@link toggleMute} - Mute/unmute microphone for voice tasks\n *   - {@link hold} - Place task on hold\n *   - {@link resume} - Resume held task\n * - Recording Controls:\n *   - {@link pauseRecording} - Pause task recording\n *   - {@link resumeRecording} - Resume paused recording\n * - Task Transfer & Consultation:\n *   - {@link consult} - Initiate consultation with another agent/queue\n *   - {@link endConsult} - End ongoing consultation\n *   - {@link transfer} - Transfer task to another agent/queue\n *   - {@link consultTransfer} - Transfer after consultation\n * - Task Completion:\n *   - {@link wrapup} - Complete task wrap-up\n *\n * Key events emitted by Task instances (see {@link TASK_EVENTS} for details):\n *\n * - Task Lifecycle:\n *   - task:incoming — New task is being offered\n *   - task:assigned — Task assigned to agent\n *   - task:unassigned — Task unassigned from agent\n *   - task:end — Task has ended\n *   - task:wrapup — Task entered wrap-up state\n *   - task:wrappedup — Task wrap-up completed\n *   - task:rejected — Task was rejected/unanswered\n *   - task:hydrate — Task data populated\n *\n * - Media & Controls:\n *   - task:media — Voice call media track received\n *   - task:hold — Task placed on hold\n *   - task:unhold — Task resumed from hold\n *\n * - Consultation & Transfer:\n *   - task:consultCreated — Consultation initiated\n *   - task:consulting — Consultation in progress\n *   - task:consultAccepted — Consultation accepted\n *   - task:consultEnd — Consultation ended\n *   - task:consultQueueCancelled — Queue consultation cancelled\n *   - task:consultQueueFailed — Queue consultation failed\n *   - task:offerConsult — Consultation offered\n *   - task:offerContact — New contact offered\n *\n * - Recording:\n *   - task:recordingPaused — Recording paused\n *   - task:recordingPauseFailed — Recording pause failed\n *   - task:recordingResumed — Recording resumed\n *   - task:recordingResumeFailed — Recording resume failed\n *\n * @implements {ITask}\n * @example\n * ```typescript\n * // 1. Initialize task\n * const task = new Task(contact, webCallingService, taskData);\n *\n * // 2. Set up event listeners\n * task.on('task:media', (track) => {\n *   // Handle voice call media\n *   const audioElement = document.getElementById('remote-audio');\n *   audioElement.srcObject = new MediaStream([track]);\n * });\n *\n * task.on('task:hold', () => {\n *   console.log('Task is on hold');\n *   // Update UI to show hold state\n * });\n *\n * task.on('task:end', () => {\n *   console.log('Task ended');\n *   if (task.data.wrapUpRequired) {\n *     // Show wrap-up form\n *   }\n * });\n *\n * // 3. Example task operations\n * await task.accept(); // Accept incoming task\n * await task.hold();   // Place on hold\n * await task.resume(); // Resume from hold\n * await task.end();    // End task\n *\n * // 4. Handle wrap-up if required\n * await task.wrapup({\n *   auxCodeId: 'RESOLVED',\n *   wrapUpReason: 'Customer issue resolved'\n * });\n * ```\n */\n\nexport default class Task extends EventEmitter implements ITask {\n  private contact: ReturnType<typeof routingContact>;\n  private localAudioStream: LocalMicrophoneStream;\n  private webCallingService: WebCallingService;\n  public data: TaskData;\n  private metricsManager: MetricsManager;\n  public webCallMap: Record<TaskId, CallId>;\n  private wrapupData: WrapupData;\n  public autoWrapup?: AutoWrapup;\n\n  /**\n   * Creates a new Task instance which provides the following features:\n   * @param contact - The routing contact service instance\n   * @param webCallingService - The web calling service instance\n   * @param data - Initial task data\n   * @param wrapupData - Wrap-up configuration data\n   */\n  public constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    data: TaskData,\n    wrapupData: WrapupData\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    this.webCallingService = webCallingService;\n    this.webCallMap = {};\n    this.wrapupData = wrapupData;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerWebCallListeners();\n    this.setupAutoWrapupTimer();\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   * @private\n   */\n  private setupAutoWrapupTimer() {\n    if (\n      this.data.wrapUpRequired && // only when wrapup required\n      !this.autoWrapup && // if autoWrapup is not already set\n      this.wrapupData && // wrapupData is not defined\n      this.wrapupData.wrapUpProps // wrapUpProps is defined\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   * @public - Public so it can be called externally when needed\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   */\n  public cancelAutoWrapupTimer() {\n    this.autoWrapup?.clear();\n    this.autoWrapup = undefined;\n    LoggerProxy.info(`Auto wrap-up timer cancelled`, {\n      module: TASK_FILE,\n      method: METHODS.CANCEL_AUTO_WRAPUP_TIMER,\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * @ignore\n   * @private\n   */\n  private handleRemoteMedia = (track: MediaStreamTrack) => {\n    this.emit(TASK_EVENTS.TASK_MEDIA, track);\n  };\n\n  /**\n   * @ignore\n   * @private\n   */\n  private registerWebCallListeners() {\n    this.webCallingService.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  /**\n   * @ignore\n   */\n  public unregisterWebCallListeners() {\n    this.webCallingService.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  /**\n   * Updates the task data with new information\n   * @param updatedData - New task data to merge with existing data\n   * @param shouldOverwrite - If true, completely replace data instead of merging\n   * @returns The updated task instance\n   * @example\n   * ```typescript\n   * task.updateTaskData(newData);\n   * task.updateTaskData(newData, true); // completely replace data\n   * ```\n   */\n  public updateTaskData = (updatedData: TaskData, shouldOverwrite = false) => {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    this.setupAutoWrapupTimer();\n\n    return this;\n  };\n\n  /**\n   * Recursively merges old data with new data\n   * @private\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   * Agent accepts the incoming task.\n   * After accepting, the task will emit task:assigned event and for voice calls,\n   * a task:media event with the audio stream.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if accepting task fails or media requirements not met\n   * @example\n   * ```typescript\n   * // Set up event handlers before accepting\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, () => {\n   *   console.log('Task assigned, ID:', task.data.interactionId);\n   *   // Update UI to show active task\n   * });\n   *\n   * // For voice calls, handle media\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track) => {\n   *   const audioElement = document.getElementById('remote-audio');\n   *   audioElement.srcObject = new MediaStream([track]);\n   * });\n   *\n   * // Accept the task\n   * try {\n   *   await task.accept();\n   *   console.log('Successfully accepted task');\n   * } catch (error) {\n   *   console.error('Failed to accept task:', error);\n   *   // Handle error (e.g., show error message to agent)\n   * }\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Accepting task`, {\n        module: TASK_FILE,\n        method: METHODS.ACCEPT,\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      if (this.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY) {\n        const response = await this.contact.accept({interactionId: this.data.interactionId});\n        LoggerProxy.log(`Task accepted successfully`, {\n          module: TASK_FILE,\n          method: METHODS.ACCEPT,\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(this.data),\n          },\n          ['operational', 'behavioral', 'business']\n        );\n\n        return response;\n      }\n\n      if (this.webCallingService.loginOption === LoginOption.BROWSER) {\n        const constraints = {audio: true};\n\n        const localStream = await navigator.mediaDevices.getUserMedia(constraints);\n        const audioTrack = localStream.getAudioTracks()[0];\n        this.localAudioStream = new LocalMicrophoneStream(new MediaStream([audioTrack]));\n        this.webCallingService.answerCall(this.localAudioStream, this.data.interactionId);\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(this.data),\n          },\n          ['operational', 'behavioral', 'business']\n        );\n\n        LoggerProxy.log(`Task accepted successfully with webrtc calling`, {\n          module: TASK_FILE,\n          method: METHODS.ACCEPT,\n          interactionId: this.data.interactionId,\n        });\n      }\n\n      return Promise.resolve(); // TODO: reject for extension as part of refactor\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.ACCEPT, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details as Failure),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Agent can mute/unmute their microphone during a WebRTC task.\n   * This method toggles between muted and unmuted states for the local audio stream.\n   *\n   * @returns Promise<void> - Resolves when mute/unmute operation completes\n   * @throws Error if toggling mute state fails or audio stream is not available\n   * @example\n   * ```typescript\n   * // Toggle mute state\n   * task.toggleMute()\n   *   .then(() => console.log('Mute state toggled successfully'))\n   *   .catch(error => console.error('Failed to toggle mute:', error));\n   * ```\n   */\n  public async toggleMute() {\n    try {\n      LoggerProxy.info(`Toggling mute state`, {\n        module: TASK_FILE,\n        method: METHODS.TOGGLE_MUTE,\n        interactionId: this.data.interactionId,\n      });\n\n      this.webCallingService.muteUnmuteCall(this.localAudioStream);\n\n      LoggerProxy.log(\n        `Mute state toggled successfully isCallMuted: ${this.webCallingService.isCallMuted()}`,\n        {\n          module: TASK_FILE,\n          method: METHODS.TOGGLE_MUTE,\n          interactionId: this.data.interactionId,\n        }\n      );\n\n      return Promise.resolve();\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.TOGGLE_MUTE, TASK_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Declines the incoming task. This will reject the task and notify the routing system.\n   * For voice calls, this is equivalent to declining the incoming call.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if the decline operation fails\n   * @example\n   * ```typescript\n   * // Decline an incoming task\n   * task.decline()\n   *   .then(() => console.log('Task declined successfully'))\n   *   .catch(error => console.error('Failed to decline task:', error));\n   * ```\n   */\n  public async decline(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Declining task`, {\n        module: TASK_FILE,\n        method: METHODS.DECLINE,\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n      ]);\n\n      this.webCallingService.declineCall(this.data.interactionId);\n      this.unregisterWebCallListeners();\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        {taskId: this.data.interactionId},\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Task declined successfully`, {\n        module: TASK_FILE,\n        method: METHODS.DECLINE,\n        interactionId: this.data.interactionId,\n      });\n\n      return Promise.resolve();\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.DECLINE, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Puts the current task/interaction on hold.\n   * Emits task:hold event when successful. For voice tasks, this mutes the audio.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if hold operation fails\n   * @example\n   * ```typescript\n   * // Set up hold event handler\n   * task.on(TASK_EVENTS.TASK_HOLD, () => {\n   *   console.log('Task is now on hold');\n   *   // Update UI to show hold state (e.g., enable resume button, show hold indicator)\n   *   document.getElementById('resume-btn').disabled = false;\n   *   document.getElementById('hold-indicator').style.display = 'block';\n   * });\n   *\n   * // Place task on hold\n   * try {\n   *   await task.hold();\n   *   console.log('Successfully placed task on hold');\n   * } catch (error) {\n   *   console.error('Failed to place task on hold:', error);\n   *   // Handle error (e.g., show error message, reset UI state)\n   * }\n   * ```\n   */\n  public async hold(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Holding task`, {\n        module: TASK_FILE,\n        method: METHODS.HOLD,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_HOLD_FAILED,\n      ]);\n\n      const response = await this.contact.hold({\n        interactionId: this.data.interactionId,\n        data: {mediaResourceId: this.data.mediaResourceId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          taskId: this.data.interactionId,\n          mediaResourceId: this.data.mediaResourceId,\n        },\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Task placed on hold successfully`, {\n        module: TASK_FILE,\n        method: METHODS.HOLD,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.HOLD, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_HOLD_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaResourceId: this.data.mediaResourceId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Resumes the task/interaction that was previously put on hold.\n   * Emits task:resume event when successful. For voice tasks, this restores the audio.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if resume operation fails\n   * @example\n   * ```typescript\n   * // Set up resume event handler\n   * task.on(TASK_EVENTS.TASK_RESUME, () => {\n   *   console.log('Task resumed from hold');\n   *   // Update UI to show active state\n   *   document.getElementById('hold-btn').disabled = false;\n   *   document.getElementById('hold-indicator').style.display = 'none';\n   * });\n   *\n   * // Resume task from hold\n   * try {\n   *   await task.resume();\n   *   console.log('Successfully resumed task from hold');\n   * } catch (error) {\n   *   console.error('Failed to resume task:', error);\n   *   // Handle error (e.g., show error message)\n   * }\n   * ```\n   */\n  public async resume(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Resuming task`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME,\n        interactionId: this.data.interactionId,\n      });\n      const {mainInteractionId} = this.data.interaction;\n      const {mediaResourceId} = this.data.interaction.media[mainInteractionId];\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_RESUME_FAILED,\n      ]);\n\n      const response = await this.contact.unHold({\n        interactionId: this.data.interactionId,\n        data: {mediaResourceId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mainInteractionId,\n          mediaResourceId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Task resumed successfully`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.RESUME, TASK_FILE);\n      const mainInteractionId = this.data.interaction?.mainInteractionId;\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mainInteractionId,\n          mediaResourceId: mainInteractionId\n            ? this.data.interaction.media[mainInteractionId].mediaResourceId\n            : '',\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Ends the task/interaction with the customer.\n   * Emits task:end event when successful. If task requires wrap-up,\n   * this will be indicated in the task:end event data.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if ending task fails\n   * @example\n   * ```typescript\n   * // Set up task end event handler\n   * task.on(TASK_EVENTS.TASK_END, (data) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *\n   *   if (data.wrapUpRequired) {\n   *     // Show wrap-up form\n   *     showWrapupForm();\n   *   } else {\n   *     // Clean up and prepare for next task\n   *     cleanupTask();\n   *   }\n   * });\n   *\n   * // End the task\n   * try {\n   *   await task.end();\n   *   console.log('Task end request successful');\n   * } catch (error) {\n   *   console.error('Failed to end task:', error);\n   *   // Handle error (e.g., show error message, retry option)\n   * }\n   *\n   * function showWrapupForm() {\n   *   // Show wrap-up UI with required codes\n   *   document.getElementById('wrapup-form').style.display = 'block';\n   * }\n   *\n   * function cleanupTask() {\n   *   // Reset UI state\n   *   document.getElementById('active-task').style.display = 'none';\n   *   document.getElementById('controls').style.display = 'none';\n   * }\n   * ```\n   */\n  public async end(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Ending task`, {\n        module: TASK_FILE,\n        method: METHODS.END,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n\n      const response = await this.contact.end({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Task ended successfully`, {\n        module: TASK_FILE,\n        method: METHODS.END,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.END, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Wraps up the task/interaction with the customer.\n   * This is called after task:end event if wrapUpRequired is true.\n   * Emits task:wrappedup event when successful.\n   *\n   * @param wrapupPayload - WrapupPayLoad containing:\n   *   - auxCodeId: Required ID for the wrap-up code\n   *   - wrapUpReason: Required description of wrap-up reason\n   * @returns Promise<TaskResponse>\n   * @throws Error if task data is unavailable, auxCodeId is missing, or wrapUpReason is missing\n   * @example\n   * ```typescript\n   * // Set up wrap-up events\n   * task.on(TASK_EVENTS.TASK_WRAPUP, () => {\n   *   console.log('Task ready for wrap-up');\n   *   // Show wrap-up form\n   *   document.getElementById('wrapup-form').style.display = 'block';\n   * });\n   *\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, () => {\n   *   console.log('Task wrap-up completed');\n   *   // Clean up UI\n   *   document.getElementById('wrapup-form').style.display = 'none';\n   * });\n   *\n   * // Submit wrap-up\n   * try {\n   *   const wrapupPayload = {\n   *     auxCodeId: selectedCode, // e.g., 'ISSUE_RESOLVED'\n   *     wrapUpReason: 'Customer issue resolved successfully'\n   *   };\n   *   await task.wrapup(wrapupPayload);\n   *   console.log('Successfully submitted wrap-up');\n   * } catch (error) {\n   *   console.error('Failed to submit wrap-up:', error);\n   *   // Handle validation errors\n   *   if (error.message.includes('required')) {\n   *     // Show validation error to agent\n   *   }\n   * }\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    try {\n      this.cancelAutoWrapupTimer();\n      LoggerProxy.info(`Wrapping up task`, {\n        module: TASK_FILE,\n        method: METHODS.WRAPUP,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Task wrapped up successfully`, {\n        module: TASK_FILE,\n        method: METHODS.WRAPUP,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.WRAPUP, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Pauses the recording for the current voice task.\n   * Emits task:recordingPaused event when successful.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if pause recording fails\n   * @example\n   * ```typescript\n   * // Set up recording events\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, () => {\n   *   console.log('Recording paused');\n   *   // Update UI to show recording paused state\n   *   document.getElementById('recording-status').textContent = 'Recording Paused';\n   *   document.getElementById('pause-recording-btn').style.display = 'none';\n   *   document.getElementById('resume-recording-btn').style.display = 'block';\n   * });\n   *\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (error) => {\n   *   console.error('Failed to pause recording:', error);\n   *   // Show error to agent\n   * });\n   *\n   * // Pause recording\n   * try {\n   *   await task.pauseRecording();\n   *   console.log('Pause recording request sent');\n   * } catch (error) {\n   *   console.error('Error sending pause recording request:', error);\n   *   // Handle error\n   * }\n   * ```\n   */\n  public async pauseRecording(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Pausing recording`, {\n        module: TASK_FILE,\n        method: METHODS.PAUSE_RECORDING,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n      ]);\n\n      const result = await this.contact.pauseRecording({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Recording paused successfully`, {\n        module: TASK_FILE,\n        method: METHODS.PAUSE_RECORDING,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.PAUSE_RECORDING, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Resumes the recording for the voice task that was previously paused.\n   * Emits task:recordingResumed event when successful.\n   *\n   * @param resumeRecordingPayload - Configuration for resuming recording:\n   *   - autoResumed: Indicates if resume was automatic (defaults to false)\n   * @returns Promise<TaskResponse>\n   * @throws Error if resume recording fails\n   * @example\n   * ```typescript\n   * // Set up recording resume events\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, () => {\n   *   console.log('Recording resumed');\n   *   // Update UI to show active recording state\n   *   document.getElementById('recording-status').textContent = 'Recording Active';\n   *   document.getElementById('pause-recording-btn').style.display = 'block';\n   *   document.getElementById('resume-recording-btn').style.display = 'none';\n   * });\n   *\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (error) => {\n   *   console.error('Failed to resume recording:', error);\n   *   // Show error to agent\n   * });\n   *\n   * // Resume recording\n   * try {\n   *   const resumePayload = {\n   *     autoResumed: false // Set to true if triggered by system\n   *   };\n   *   await task.resumeRecording(resumePayload);\n   *   console.log('Resume recording request sent');\n   * } catch (error) {\n   *   console.error('Error sending resume recording request:', error);\n   *   // Handle error\n   * }\n   * ```\n   */\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Resuming recording`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME_RECORDING,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n      ]);\n\n      resumeRecordingPayload ??= {autoResumed: false};\n\n      const result = await this.contact.resumeRecording({\n        interactionId: this.data.interactionId,\n        data: resumeRecordingPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Recording resumed successfully`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME_RECORDING,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.RESUME_RECORDING, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Consults another agent or queue on an ongoing task for further assistance.\n   * During consultation, the original customer is typically placed on hold while\n   * the agent seeks guidance from another agent or queue.\n   *\n   * @param consultPayload - Configuration for the consultation containing:\n   *   - to: ID of the agent or queue to consult with\n   *   - destinationType: Type of destination (AGENT, QUEUE, etc.)\n   *   - holdParticipants: Whether to hold other participants (defaults to true)\n   * @returns Promise<TaskResponse> - Resolves with consultation result\n   * @throws Error if consultation fails or invalid parameters provided\n   * @example\n   * ```typescript\n   * // Consult with another agent\n   * const consultPayload = {\n   *   to: 'agentId123',\n   *   destinationType: DESTINATION_TYPE.AGENT,\n   *   holdParticipants: true\n   * };\n   * task.consult(consultPayload)\n   *   .then(response => console.log('Consultation started successfully'))\n   *   .catch(error => console.error('Failed to start consultation:', error));\n   *\n   * // Consult with a queue\n   * const queueConsultPayload = {\n   *   to: 'salesQueue123',\n   *   destinationType: DESTINATION_TYPE.QUEUE\n   * };\n   * task.consult(queueConsultPayload)\n   *   .then(response => console.log('Queue consultation started'))\n   *   .catch(error => console.error('Failed to start queue consultation:', error));\n   * ```\n   */\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Starting consult`, {\n        module: TASK_FILE,\n        method: METHODS.CONSULT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n      ]);\n\n      const result = await this.contact.consult({\n        interactionId: this.data.interactionId,\n        data: consultPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult started successfully to ${consultPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.CONSULT,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Ends an ongoing consultation session for the task.\n   * This terminates the consultation while maintaining the original customer connection.\n   *\n   * @param consultEndPayload - Configuration for ending the consultation containing:\n   *   - isConsult: Must be true to indicate this is a consultation end\n   *   - taskId: ID of the task being consulted on\n   *   - queueId: (Optional) Queue ID if this was a queue consultation\n   *   - isSecondaryEpDnAgent: (Optional) Indicates if this involves a secondary entry point\n   * @returns Promise<TaskResponse> - Resolves when consultation is ended\n   * @throws Error if ending consultation fails or invalid parameters provided\n   * @example\n   * ```typescript\n   * // End a direct agent consultation\n   * const consultEndPayload = {\n   *   isConsult: true,\n   *   taskId: 'task123'\n   * };\n   * task.endConsult(consultEndPayload)\n   *   .then(response => console.log('Consultation ended successfully'))\n   *   .catch(error => console.error('Failed to end consultation:', error));\n   *\n   * // End a queue consultation\n   * const queueConsultEndPayload = {\n   *   isConsult: true,\n   *   taskId: 'task123',\n   *   queueId: 'queue123'\n   * };\n   * task.endConsult(queueConsultEndPayload)\n   *   .then(response => console.log('Queue consultation ended'))\n   *   .catch(error => console.error('Failed to end queue consultation:', error));\n   * ```\n   */\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Ending consult`, {\n        module: TASK_FILE,\n        method: METHODS.END_CONSULT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n      ]);\n\n      const result = await this.contact.consultEnd({\n        interactionId: this.data.interactionId,\n        data: consultEndPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult ended successfully`, {\n        module: TASK_FILE,\n        method: METHODS.END_CONSULT,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.END_CONSULT, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Transfer the task to an agent directly or to a queue.\n   * This is a blind transfer that immediately redirects the task to the specified destination.\n   *\n   * @param transferPayload - Transfer configuration containing:\n   *   - to: ID of the agent or queue to transfer to\n   *   - destinationType: Type of destination (AGENT, QUEUE, etc.)\n   * @returns Promise<TaskResponse> - Resolves when transfer is completed\n   * @throws Error if transfer fails or invalid parameters provided\n   * @example\n   * ```typescript\n   * // Transfer to a queue\n   * const queueTransferPayload = {\n   *   to: 'salesQueue123',\n   *   destinationType: DESTINATION_TYPE.QUEUE\n   * };\n   * task.transfer(queueTransferPayload)\n   *   .then(response => console.log('Task transferred to queue successfully'))\n   *   .catch(error => console.error('Failed to transfer to queue:', error));\n   *\n   * // Transfer to an agent\n   * const agentTransferPayload = {\n   *   to: 'agentId123',\n   *   destinationType: DESTINATION_TYPE.AGENT\n   * };\n   * task.transfer(agentTransferPayload)\n   *   .then(response => console.log('Task transferred to agent successfully'))\n   *   .catch(error => console.error('Failed to transfer to agent:', error));\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Transferring task to ${transferPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.TRANSFER,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Task transferred successfully to ${transferPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.TRANSFER,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.TRANSFER, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Transfer the task to the party that was consulted.\n   * This completes a consultative transfer where the agent first consulted with the target\n   * before transferring the task. For queue consultations, the transfer is automatically\n   * directed to the agent who accepted the consultation.\n   *\n   * @param consultTransferPayload - Configuration for the consultation transfer containing:\n   *   - to: ID of the agent or queue to transfer to\n   *   - destinationType: Type of destination (AGENT, QUEUE, etc. from CONSULT_TRANSFER_DESTINATION_TYPE)\n   * @returns Promise<TaskResponse> - Resolves when consultation transfer is completed\n   * @throws Error if transfer fails, no agent has accepted a queue consultation, or other validation errors\n   * @example\n   * ```typescript\n   * // Complete consultation transfer to an agent\n   * const agentConsultTransfer = {\n   *   to: 'agentId123',\n   *   destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT\n   * };\n   * task.consultTransfer(agentConsultTransfer)\n   *   .then(response => console.log('Consultation transfer to agent completed'))\n   *   .catch(error => console.error('Failed to complete agent consultation transfer:', error));\n   *\n   * // Complete consultation transfer to a queue agent\n   * const queueConsultTransfer = {\n   *   to: 'queue123',\n   *   destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE\n   * };\n   * task.consultTransfer(queueConsultTransfer)\n   *   .then(response => console.log('Consultation transfer to queue agent completed'))\n   *   .catch(error => console.error('Failed to complete queue consultation transfer:', error));\n   * ```\n   */\n  public async consultTransfer(\n    consultTransferPayload: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Initiating consult transfer to ${consultTransferPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.CONSULT_TRANSFER,\n        interactionId: this.data.interactionId,\n      });\n\n      // For queue destinations, use the destAgentId from task data\n      if (consultTransferPayload.destinationType === CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {\n        if (!this.data.destAgentId) {\n          throw new Error('No agent has accepted this queue consult yet');\n        }\n\n        // Override the destination with the agent who accepted the queue consult\n        consultTransferPayload = {\n          to: this.data.destAgentId,\n          destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT,\n        };\n      }\n\n      const result = await this.contact.consultTransfer({\n        interactionId: this.data.interactionId,\n        data: consultTransferPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: consultTransferPayload.to,\n          destinationType: consultTransferPayload.destinationType,\n          isConsultTransfer: true,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult transfer completed successfully to ${consultTransferPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.CONSULT_TRANSFER,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, METHODS.CONSULT_TRANSFER, TASK_FILE);\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: consultTransferPayload.to,\n          destinationType: consultTransferPayload.destinationType,\n          isConsultTransfer: true,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw detailedError;\n    }\n  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Task Lifecycle Management:\n *   - {@link accept} - Accept incoming task\n *   - {@link decline} - Decline incoming task\n *   - {@link end} - End active task\n * - Media Controls:\n *   - {@link toggleMute} - Mute/unmute microphone for voice tasks\n *   - {@link hold} - Place task on hold\n *   - {@link resume} - Resume held task\n * - Recording Controls:\n *   - {@link pauseRecording} - Pause task recording\n *   - {@link resumeRecording} - Resume paused recording\n * - Task Transfer & Consultation:\n *   - {@link consult} - Initiate consultation with another agent/queue\n *   - {@link endConsult} - End ongoing consultation\n *   - {@link transfer} - Transfer task to another agent/queue\n *   - {@link consultTransfer} - Transfer after consultation\n * - Task Completion:\n *   - {@link wrapup} - Complete task wrap-up\n *\n * Key events emitted by Task instances (see {@link TASK_EVENTS} for details):\n *\n * - Task Lifecycle:\n *   - task:incoming — New task is being offered\n *   - task:assigned — Task assigned to agent\n *   - task:unassigned — Task unassigned from agent\n *   - task:end — Task has ended\n *   - task:wrapup — Task entered wrap-up state\n *   - task:wrappedup — Task wrap-up completed\n *   - task:rejected — Task was rejected/unanswered\n *   - task:hydrate — Task data populated\n *\n * - Media & Controls:\n *   - task:media — Voice call media track received\n *   - task:hold — Task placed on hold\n *   - task:unhold — Task resumed from hold\n *\n * - Consultation & Transfer:\n *   - task:consultCreated — Consultation initiated\n *   - task:consulting — Consultation in progress\n *   - task:consultAccepted — Consultation accepted\n *   - task:consultEnd — Consultation ended\n *   - task:consultQueueCancelled — Queue consultation cancelled\n *   - task:consultQueueFailed — Queue consultation failed\n *   - task:offerConsult — Consultation offered\n *   - task:offerContact — New contact offered\n *\n * - Recording:\n *   - task:recordingPaused — Recording paused\n *   - task:recordingPauseFailed — Recording pause failed\n *   - task:recordingResumed — Recording resumed\n *   - task:recordingResumeFailed — Recording resume failed\n *\n * @implements {ITask}\n * @example\n * ```typescript\n * // 1. Initialize task\n * const task = new Task(contact, webCallingService, taskData);\n *\n * // 2. Set up event listeners\n * task.on('task:media', (track) => {\n *   // Handle voice call media\n *   const audioElement = document.getElementById('remote-audio');\n *   audioElement.srcObject = new MediaStream([track]);\n * });\n *\n * task.on('task:hold', () => {\n *   console.log('Task is on hold');\n *   // Update UI to show hold state\n * });\n *\n * task.on('task:end', () => {\n *   console.log('Task ended');\n *   if (task.data.wrapUpRequired) {\n *     // Show wrap-up form\n *   }\n * });\n *\n * // 3. Example task operations\n * await task.accept(); // Accept incoming task\n * await task.hold();   // Place on hold\n * await task.resume(); // Resume from hold\n * await task.end();    // End task\n *\n * // 4. Handle wrap-up if required\n * await task.wrapup({\n *   auxCodeId: 'RESOLVED',\n *   wrapUpReason: 'Customer issue resolved'\n * });\n * ```\n */\n\nexport default class Task extends EventEmitter implements ITask {\n  private contact: ReturnType<typeof routingContact>;\n  private localAudioStream: LocalMicrophoneStream;\n  private webCallingService: WebCallingService;\n  public data: TaskData;\n  private metricsManager: MetricsManager;\n  public webCallMap: Record<TaskId, CallId>;\n  private wrapupData: WrapupData;\n  public autoWrapup?: AutoWrapup;\n\n  /**\n   * Creates a new Task instance which provides the following features:\n   * @param contact - The routing contact service instance\n   * @param webCallingService - The web calling service instance\n   * @param data - Initial task data\n   * @param wrapupData - Wrap-up configuration data\n   */\n  public constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    data: TaskData,\n    wrapupData: WrapupData\n  ) {\n    super();\n    this.contact = contact;\n    this.data = data;\n    this.webCallingService = webCallingService;\n    this.webCallMap = {};\n    this.wrapupData = wrapupData;\n    this.metricsManager = MetricsManager.getInstance();\n    this.registerWebCallListeners();\n    this.setupAutoWrapupTimer();\n  }\n\n  /**\n   * Sets up the automatic wrap-up timer if wrap-up is required\n   * @private\n   */\n  private setupAutoWrapupTimer() {\n    if (\n      this.data.wrapUpRequired && // only when wrapup required\n      !this.autoWrapup && // if autoWrapup is not already set\n      this.wrapupData && // wrapupData is not defined\n      this.wrapupData.wrapUpProps // wrapUpProps is defined\n    ) {\n      const wrapUpProps = this.wrapupData.wrapUpProps;\n      if (!wrapUpProps || wrapUpProps.autoWrapup === false) {\n        LoggerProxy.info(`Auto wrap-up is not required for this task`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n\n        return;\n      }\n      const defaultWrapupReason =\n        wrapUpProps.wrapUpReasonList?.find((r) => r.isDefault) ?? wrapUpProps.wrapUpReasonList?.[0];\n      if (!defaultWrapupReason) {\n        LoggerProxy.error('No wrap-up reason configured', {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n\n        return;\n      }\n      const intervalMs = wrapUpProps.autoWrapupInterval;\n      if (!intervalMs || intervalMs <= 0) {\n        LoggerProxy.error(`Invalid auto wrap-up interval: ${intervalMs}`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n        });\n      }\n      this.autoWrapup = new AutoWrapup(intervalMs, wrapUpProps.allowCancelAutoWrapup);\n      this.autoWrapup.start(async () => {\n        LoggerProxy.info(`Auto wrap-up timer triggered`, {\n          module: TASK_FILE,\n          method: METHODS.SETUP_AUTO_WRAPUP_TIMER,\n          interactionId: this.data.interactionId,\n        });\n        await this.wrapup({\n          wrapUpReason: defaultWrapupReason.name,\n          auxCodeId: defaultWrapupReason.id,\n        });\n      });\n    }\n  }\n\n  /**\n   * Cancels the automatic wrap-up timer if it's running\n   * @public - Public so it can be called externally when needed\n   * Note: This is supported only in single session mode. Not supported in multi-session mode.\n   */\n  public cancelAutoWrapupTimer() {\n    this.autoWrapup?.clear();\n    this.autoWrapup = undefined;\n    LoggerProxy.info(`Auto wrap-up timer cancelled`, {\n      module: TASK_FILE,\n      method: METHODS.CANCEL_AUTO_WRAPUP_TIMER,\n      interactionId: this.data?.interactionId,\n    });\n  }\n\n  /**\n   * @ignore\n   * @private\n   */\n  private handleRemoteMedia = (track: MediaStreamTrack) => {\n    this.emit(TASK_EVENTS.TASK_MEDIA, track);\n  };\n\n  /**\n   * @ignore\n   * @private\n   */\n  private registerWebCallListeners() {\n    this.webCallingService.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  /**\n   * @ignore\n   */\n  public unregisterWebCallListeners() {\n    this.webCallingService.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  /**\n   * Updates the task data with new information\n   * @param updatedData - New task data to merge with existing data\n   * @param shouldOverwrite - If true, completely replace data instead of merging\n   * @returns The updated task instance\n   * @example\n   * ```typescript\n   * task.updateTaskData(newData);\n   * task.updateTaskData(newData, true); // completely replace data\n   * ```\n   */\n  public updateTaskData = (updatedData: TaskData, shouldOverwrite = false) => {\n    this.data = shouldOverwrite ? updatedData : this.reconcileData(this.data, updatedData);\n    this.setupAutoWrapupTimer();\n\n    return this;\n  };\n\n  /**\n   * Recursively merges old data with new data\n   * @private\n   */\n  private reconcileData(oldData: TaskData, newData: TaskData): TaskData {\n    Object.keys(newData).forEach((key) => {\n      if (newData[key] && typeof newData[key] === 'object' && !Array.isArray(newData[key])) {\n        oldData[key] = this.reconcileData({...oldData[key]}, newData[key]);\n      } else {\n        oldData[key] = newData[key];\n      }\n    });\n\n    return oldData;\n  }\n\n  /**\n   * Agent accepts the incoming task.\n   * After accepting, the task will emit task:assigned event and for voice calls,\n   * a task:media event with the audio stream.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if accepting task fails or media requirements not met\n   * @example\n   * ```typescript\n   * // Set up event handlers before accepting\n   * task.on(TASK_EVENTS.TASK_ASSIGNED, () => {\n   *   console.log('Task assigned, ID:', task.data.interactionId);\n   *   // Update UI to show active task\n   * });\n   *\n   * // For voice calls, handle media\n   * task.on(TASK_EVENTS.TASK_MEDIA, (track) => {\n   *   const audioElement = document.getElementById('remote-audio');\n   *   audioElement.srcObject = new MediaStream([track]);\n   * });\n   *\n   * // Accept the task\n   * try {\n   *   await task.accept();\n   *   console.log('Successfully accepted task');\n   * } catch (error) {\n   *   console.error('Failed to accept task:', error);\n   *   // Handle error (e.g., show error message to agent)\n   * }\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Accepting task`, {\n        module: TASK_FILE,\n        method: METHODS.ACCEPT,\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      if (this.data.interaction.mediaType !== MEDIA_CHANNEL.TELEPHONY) {\n        const response = await this.contact.accept({interactionId: this.data.interactionId});\n        LoggerProxy.log(`Task accepted successfully`, {\n          module: TASK_FILE,\n          method: METHODS.ACCEPT,\n          trackingId: response.trackingId,\n          interactionId: this.data.interactionId,\n        });\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(this.data),\n          },\n          ['operational', 'behavioral', 'business']\n        );\n\n        return response;\n      }\n\n      if (this.webCallingService.loginOption === LoginOption.BROWSER) {\n        const constraints = {audio: true};\n\n        const localStream = await navigator.mediaDevices.getUserMedia(constraints);\n        const audioTrack = localStream.getAudioTracks()[0];\n        this.localAudioStream = new LocalMicrophoneStream(new MediaStream([audioTrack]));\n        this.webCallingService.answerCall(this.localAudioStream, this.data.interactionId);\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n          {\n            taskId: this.data.interactionId,\n            ...MetricsManager.getCommonTrackingFieldForAQMResponse(this.data),\n          },\n          ['operational', 'behavioral', 'business']\n        );\n\n        LoggerProxy.log(`Task accepted successfully with webrtc calling`, {\n          module: TASK_FILE,\n          method: METHODS.ACCEPT,\n          interactionId: this.data.interactionId,\n        });\n      }\n\n      return Promise.resolve(); // TODO: reject for extension as part of refactor\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.ACCEPT, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details as Failure),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Agent can mute/unmute their microphone during a WebRTC task.\n   * This method toggles between muted and unmuted states for the local audio stream.\n   *\n   * @returns Promise<void> - Resolves when mute/unmute operation completes\n   * @throws Error if toggling mute state fails or audio stream is not available\n   * @example\n   * ```typescript\n   * // Toggle mute state\n   * task.toggleMute()\n   *   .then(() => console.log('Mute state toggled successfully'))\n   *   .catch(error => console.error('Failed to toggle mute:', error));\n   * ```\n   */\n  public async toggleMute() {\n    try {\n      LoggerProxy.info(`Toggling mute state`, {\n        module: TASK_FILE,\n        method: METHODS.TOGGLE_MUTE,\n        interactionId: this.data.interactionId,\n      });\n\n      this.webCallingService.muteUnmuteCall(this.localAudioStream);\n\n      LoggerProxy.log(\n        `Mute state toggled successfully isCallMuted: ${this.webCallingService.isCallMuted()}`,\n        {\n          module: TASK_FILE,\n          method: METHODS.TOGGLE_MUTE,\n          interactionId: this.data.interactionId,\n        }\n      );\n\n      return Promise.resolve();\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.TOGGLE_MUTE, TASK_FILE);\n      throw err;\n    }\n  }\n\n  /**\n   * Declines the incoming task. This will reject the task and notify the routing system.\n   * For voice calls, this is equivalent to declining the incoming call.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if the decline operation fails\n   * @example\n   * ```typescript\n   * // Decline an incoming task\n   * task.decline()\n   *   .then(() => console.log('Task declined successfully'))\n   *   .catch(error => console.error('Failed to decline task:', error));\n   * ```\n   */\n  public async decline(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Declining task`, {\n        module: TASK_FILE,\n        method: METHODS.DECLINE,\n        interactionId: this.data.interactionId,\n      });\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n      ]);\n\n      this.webCallingService.declineCall(this.data.interactionId);\n      this.unregisterWebCallListeners();\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        {taskId: this.data.interactionId},\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Task declined successfully`, {\n        module: TASK_FILE,\n        method: METHODS.DECLINE,\n        interactionId: this.data.interactionId,\n      });\n\n      return Promise.resolve();\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.DECLINE, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Puts the current task/interaction on hold.\n   * Emits task:hold event when successful. For voice tasks, this mutes the audio.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if hold operation fails\n   * @example\n   * ```typescript\n   * // Set up hold event handler\n   * task.on(TASK_EVENTS.TASK_HOLD, () => {\n   *   console.log('Task is now on hold');\n   *   // Update UI to show hold state (e.g., enable resume button, show hold indicator)\n   *   document.getElementById('resume-btn').disabled = false;\n   *   document.getElementById('hold-indicator').style.display = 'block';\n   * });\n   *\n   * // Place task on hold\n   * try {\n   *   await task.hold();\n   *   console.log('Successfully placed task on hold');\n   * } catch (error) {\n   *   console.error('Failed to place task on hold:', error);\n   *   // Handle error (e.g., show error message, reset UI state)\n   * }\n   * ```\n   */\n  public async hold(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Holding task`, {\n        module: TASK_FILE,\n        method: METHODS.HOLD,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_HOLD_FAILED,\n      ]);\n\n      const response = await this.contact.hold({\n        interactionId: this.data.interactionId,\n        data: {mediaResourceId: this.data.mediaResourceId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS,\n        {\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n          taskId: this.data.interactionId,\n          mediaResourceId: this.data.mediaResourceId,\n        },\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Task placed on hold successfully`, {\n        module: TASK_FILE,\n        method: METHODS.HOLD,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.HOLD, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_HOLD_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mediaResourceId: this.data.mediaResourceId,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Resumes the task/interaction that was previously put on hold.\n   * Emits task:resume event when successful. For voice tasks, this restores the audio.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if resume operation fails\n   * @example\n   * ```typescript\n   * // Set up resume event handler\n   * task.on(TASK_EVENTS.TASK_RESUME, () => {\n   *   console.log('Task resumed from hold');\n   *   // Update UI to show active state\n   *   document.getElementById('hold-btn').disabled = false;\n   *   document.getElementById('hold-indicator').style.display = 'none';\n   * });\n   *\n   * // Resume task from hold\n   * try {\n   *   await task.resume();\n   *   console.log('Successfully resumed task from hold');\n   * } catch (error) {\n   *   console.error('Failed to resume task:', error);\n   *   // Handle error (e.g., show error message)\n   * }\n   * ```\n   */\n  public async resume(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Resuming task`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME,\n        interactionId: this.data.interactionId,\n      });\n      const {mainInteractionId} = this.data.interaction;\n      const {mediaResourceId} = this.data.interaction.media[mainInteractionId];\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_RESUME_FAILED,\n      ]);\n\n      const response = await this.contact.unHold({\n        interactionId: this.data.interactionId,\n        data: {mediaResourceId},\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          mainInteractionId,\n          mediaResourceId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral']\n      );\n\n      LoggerProxy.log(`Task resumed successfully`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.RESUME, TASK_FILE);\n      const mainInteractionId = this.data.interaction?.mainInteractionId;\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_FAILED,\n        {\n          taskId: this.data.interactionId,\n          mainInteractionId,\n          mediaResourceId: mainInteractionId\n            ? this.data.interaction.media[mainInteractionId].mediaResourceId\n            : '',\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Ends the task/interaction with the customer.\n   * Emits task:end event when successful. If task requires wrap-up,\n   * this will be indicated in the task:end event data.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if ending task fails\n   * @example\n   * ```typescript\n   * // Set up task end event handler\n   * task.on(TASK_EVENTS.TASK_END, (data) => {\n   *   console.log('Task ended:', task.data.interactionId);\n   *\n   *   if (data.wrapUpRequired) {\n   *     // Show wrap-up form\n   *     showWrapupForm();\n   *   } else {\n   *     // Clean up and prepare for next task\n   *     cleanupTask();\n   *   }\n   * });\n   *\n   * // End the task\n   * try {\n   *   await task.end();\n   *   console.log('Task end request successful');\n   * } catch (error) {\n   *   console.error('Failed to end task:', error);\n   *   // Handle error (e.g., show error message, retry option)\n   * }\n   *\n   * function showWrapupForm() {\n   *   // Show wrap-up UI with required codes\n   *   document.getElementById('wrapup-form').style.display = 'block';\n   * }\n   *\n   * function cleanupTask() {\n   *   // Reset UI state\n   *   document.getElementById('active-task').style.display = 'none';\n   *   document.getElementById('controls').style.display = 'none';\n   * }\n   * ```\n   */\n  public async end(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Ending task`, {\n        module: TASK_FILE,\n        method: METHODS.END,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n      ]);\n\n      const response = await this.contact.end({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Task ended successfully`, {\n        module: TASK_FILE,\n        method: METHODS.END,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.END, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Wraps up the task/interaction with the customer.\n   * This is called after task:end event if wrapUpRequired is true.\n   * Emits task:wrappedup event when successful.\n   *\n   * @param wrapupPayload - WrapupPayLoad containing:\n   *   - auxCodeId: Required ID for the wrap-up code\n   *   - wrapUpReason: Required description of wrap-up reason\n   * @returns Promise<TaskResponse>\n   * @throws Error if task data is unavailable, auxCodeId is missing, or wrapUpReason is missing\n   * @example\n   * ```typescript\n   * // Set up wrap-up events\n   * task.on(TASK_EVENTS.TASK_WRAPUP, () => {\n   *   console.log('Task ready for wrap-up');\n   *   // Show wrap-up form\n   *   document.getElementById('wrapup-form').style.display = 'block';\n   * });\n   *\n   * task.on(TASK_EVENTS.TASK_WRAPPEDUP, () => {\n   *   console.log('Task wrap-up completed');\n   *   // Clean up UI\n   *   document.getElementById('wrapup-form').style.display = 'none';\n   * });\n   *\n   * // Submit wrap-up\n   * try {\n   *   const wrapupPayload = {\n   *     auxCodeId: selectedCode, // e.g., 'ISSUE_RESOLVED'\n   *     wrapUpReason: 'Customer issue resolved successfully'\n   *   };\n   *   await task.wrapup(wrapupPayload);\n   *   console.log('Successfully submitted wrap-up');\n   * } catch (error) {\n   *   console.error('Failed to submit wrap-up:', error);\n   *   // Handle validation errors\n   *   if (error.message.includes('required')) {\n   *     // Show validation error to agent\n   *   }\n   * }\n   * ```\n   */\n  public async wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse> {\n    try {\n      this.cancelAutoWrapupTimer();\n      LoggerProxy.info(`Wrapping up task`, {\n        module: TASK_FILE,\n        method: METHODS.WRAPUP,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n      ]);\n\n      if (!this.data) {\n        throw new Error('No task data available');\n      }\n      if (!wrapupPayload.auxCodeId || wrapupPayload.auxCodeId.length === 0) {\n        throw new Error('AuxCodeId is required');\n      }\n      if (!wrapupPayload.wrapUpReason || wrapupPayload.wrapUpReason.length === 0) {\n        throw new Error('WrapUpReason is required');\n      }\n\n      const response = await this.contact.wrapup({\n        interactionId: this.data.interactionId,\n        data: wrapupPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(response),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Task wrapped up successfully`, {\n        module: TASK_FILE,\n        method: METHODS.WRAPUP,\n        trackingId: response.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return response;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.WRAPUP, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED,\n        {\n          taskId: this.data.interactionId,\n          wrapUpCode: wrapupPayload.auxCodeId,\n          wrapUpReason: wrapupPayload.wrapUpReason,\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Pauses the recording for the current voice task.\n   * Emits task:recordingPaused event when successful.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error if pause recording fails\n   * @example\n   * ```typescript\n   * // Set up recording events\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSED, () => {\n   *   console.log('Recording paused');\n   *   // Update UI to show recording paused state\n   *   document.getElementById('recording-status').textContent = 'Recording Paused';\n   *   document.getElementById('pause-recording-btn').style.display = 'none';\n   *   document.getElementById('resume-recording-btn').style.display = 'block';\n   * });\n   *\n   * task.on(TASK_EVENTS.TASK_RECORDING_PAUSE_FAILED, (error) => {\n   *   console.error('Failed to pause recording:', error);\n   *   // Show error to agent\n   * });\n   *\n   * // Pause recording\n   * try {\n   *   await task.pauseRecording();\n   *   console.log('Pause recording request sent');\n   * } catch (error) {\n   *   console.error('Error sending pause recording request:', error);\n   *   // Handle error\n   * }\n   * ```\n   */\n  public async pauseRecording(): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Pausing recording`, {\n        module: TASK_FILE,\n        method: METHODS.PAUSE_RECORDING,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n      ]);\n\n      const result = await this.contact.pauseRecording({interactionId: this.data.interactionId});\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Recording paused successfully`, {\n        module: TASK_FILE,\n        method: METHODS.PAUSE_RECORDING,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.PAUSE_RECORDING, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Resumes the recording for the voice task that was previously paused.\n   * Emits task:recordingResumed event when successful.\n   *\n   * @param resumeRecordingPayload - Configuration for resuming recording:\n   *   - autoResumed: Indicates if resume was automatic (defaults to false)\n   * @returns Promise<TaskResponse>\n   * @throws Error if resume recording fails\n   * @example\n   * ```typescript\n   * // Set up recording resume events\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUMED, () => {\n   *   console.log('Recording resumed');\n   *   // Update UI to show active recording state\n   *   document.getElementById('recording-status').textContent = 'Recording Active';\n   *   document.getElementById('pause-recording-btn').style.display = 'block';\n   *   document.getElementById('resume-recording-btn').style.display = 'none';\n   * });\n   *\n   * task.on(TASK_EVENTS.TASK_RECORDING_RESUME_FAILED, (error) => {\n   *   console.error('Failed to resume recording:', error);\n   *   // Show error to agent\n   * });\n   *\n   * // Resume recording\n   * try {\n   *   const resumePayload = {\n   *     autoResumed: false // Set to true if triggered by system\n   *   };\n   *   await task.resumeRecording(resumePayload);\n   *   console.log('Resume recording request sent');\n   * } catch (error) {\n   *   console.error('Error sending resume recording request:', error);\n   *   // Handle error\n   * }\n   * ```\n   */\n  public async resumeRecording(\n    resumeRecordingPayload: ResumeRecordingPayload\n  ): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Resuming recording`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME_RECORDING,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n      ]);\n\n      resumeRecordingPayload ??= {autoResumed: false};\n\n      const result = await this.contact.resumeRecording({\n        interactionId: this.data.interactionId,\n        data: resumeRecordingPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Recording resumed successfully`, {\n        module: TASK_FILE,\n        method: METHODS.RESUME_RECORDING,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.RESUME_RECORDING, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Consults another agent or queue on an ongoing task for further assistance.\n   * During consultation, the original customer is typically placed on hold while\n   * the agent seeks guidance from another agent or queue.\n   *\n   * @param consultPayload - Configuration for the consultation containing:\n   *   - to: ID of the agent or queue to consult with\n   *   - destinationType: Type of destination (AGENT, QUEUE, etc.)\n   *   - holdParticipants: Whether to hold other participants (defaults to true)\n   * @returns Promise<TaskResponse> - Resolves with consultation result\n   * @throws Error if consultation fails or invalid parameters provided\n   * @example\n   * ```typescript\n   * // Consult with another agent\n   * const consultPayload = {\n   *   to: 'agentId123',\n   *   destinationType: DESTINATION_TYPE.AGENT,\n   *   holdParticipants: true\n   * };\n   * task.consult(consultPayload)\n   *   .then(response => console.log('Consultation started successfully'))\n   *   .catch(error => console.error('Failed to start consultation:', error));\n   *\n   * // Consult with a queue\n   * const queueConsultPayload = {\n   *   to: 'salesQueue123',\n   *   destinationType: DESTINATION_TYPE.QUEUE\n   * };\n   * task.consult(queueConsultPayload)\n   *   .then(response => console.log('Queue consultation started'))\n   *   .catch(error => console.error('Failed to start queue consultation:', error));\n   * ```\n   */\n  public async consult(consultPayload: ConsultPayload): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Starting consult`, {\n        module: TASK_FILE,\n        method: METHODS.CONSULT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n      ]);\n\n      const result = await this.contact.consult({\n        interactionId: this.data.interactionId,\n        data: consultPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult started successfully to ${consultPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.CONSULT,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.CONSULT, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: consultPayload.to,\n          destinationType: consultPayload.destinationType,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Ends an ongoing consultation session for the task.\n   * This terminates the consultation while maintaining the original customer connection.\n   *\n   * @param consultEndPayload - Configuration for ending the consultation containing:\n   *   - isConsult: Must be true to indicate this is a consultation end\n   *   - taskId: ID of the task being consulted on\n   *   - queueId: (Optional) Queue ID if this was a queue consultation\n   *   - isSecondaryEpDnAgent: (Optional) Indicates if this involves a secondary entry point\n   * @returns Promise<TaskResponse> - Resolves when consultation is ended\n   * @throws Error if ending consultation fails or invalid parameters provided\n   * @example\n   * ```typescript\n   * // End a direct agent consultation\n   * const consultEndPayload = {\n   *   isConsult: true,\n   *   taskId: 'task123'\n   * };\n   * task.endConsult(consultEndPayload)\n   *   .then(response => console.log('Consultation ended successfully'))\n   *   .catch(error => console.error('Failed to end consultation:', error));\n   *\n   * // End a queue consultation\n   * const queueConsultEndPayload = {\n   *   isConsult: true,\n   *   taskId: 'task123',\n   *   queueId: 'queue123'\n   * };\n   * task.endConsult(queueConsultEndPayload)\n   *   .then(response => console.log('Queue consultation ended'))\n   *   .catch(error => console.error('Failed to end queue consultation:', error));\n   * ```\n   */\n  public async endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Ending consult`, {\n        module: TASK_FILE,\n        method: METHODS.END_CONSULT,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n      ]);\n\n      const result = await this.contact.consultEnd({\n        interactionId: this.data.interactionId,\n        data: consultEndPayload,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Consult ended successfully`, {\n        module: TASK_FILE,\n        method: METHODS.END_CONSULT,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.END_CONSULT, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Transfer the task to an agent directly or to a queue.\n   * This is a blind transfer that immediately redirects the task to the specified destination.\n   *\n   * @param transferPayload - Transfer configuration containing:\n   *   - to: ID of the agent or queue to transfer to\n   *   - destinationType: Type of destination (AGENT, QUEUE, etc.)\n   * @returns Promise<TaskResponse> - Resolves when transfer is completed\n   * @throws Error if transfer fails or invalid parameters provided\n   * @example\n   * ```typescript\n   * // Transfer to a queue\n   * const queueTransferPayload = {\n   *   to: 'salesQueue123',\n   *   destinationType: DESTINATION_TYPE.QUEUE\n   * };\n   * task.transfer(queueTransferPayload)\n   *   .then(response => console.log('Task transferred to queue successfully'))\n   *   .catch(error => console.error('Failed to transfer to queue:', error));\n   *\n   * // Transfer to an agent\n   * const agentTransferPayload = {\n   *   to: 'agentId123',\n   *   destinationType: DESTINATION_TYPE.AGENT\n   * };\n   * task.transfer(agentTransferPayload)\n   *   .then(response => console.log('Task transferred to agent successfully'))\n   *   .catch(error => console.error('Failed to transfer to agent:', error));\n   * ```\n   */\n  public async transfer(transferPayload: TransferPayLoad): Promise<TaskResponse> {\n    try {\n      LoggerProxy.info(`Transferring task to ${transferPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.TRANSFER,\n        interactionId: this.data.interactionId,\n      });\n\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n      ]);\n\n      let result: TaskResponse;\n      if (transferPayload.destinationType === DESTINATION_TYPE.QUEUE) {\n        result = await this.contact.vteamTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      } else {\n        result = await this.contact.blindTransfer({\n          interactionId: this.data.interactionId,\n          data: transferPayload,\n        });\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(`Task transferred successfully to ${transferPayload.to}`, {\n        module: TASK_FILE,\n        method: METHODS.TRANSFER,\n        trackingId: result.trackingId,\n        interactionId: this.data.interactionId,\n      });\n\n      return result;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.TRANSFER, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: transferPayload.to,\n          destinationType: transferPayload.destinationType,\n          isConsultTransfer: false,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  }\n\n  /**\n   * Transfer the task to the party that was consulted.\n   * This completes a consultative transfer where the agent first consulted with the target\n   * before transferring the task. For queue consultations, the transfer is automatically\n   * directed to the agent who accepted the consultation.\n   *\n   * @param consultTransferPayload - Configuration for the consultation transfer containing:\n   *   - to: ID of the agent or queue to transfer to\n   *   - destinationType: Type of destination (AGENT, QUEUE, etc. from CONSULT_TRANSFER_DESTINATION_TYPE)\n   * @returns Promise<TaskResponse> - Resolves when consultation transfer is completed\n   * @throws Error if transfer fails, no agent has accepted a queue consultation, or other validation errors\n   * @example\n   * ```typescript\n   * // Complete consultation transfer to an agent\n   * const agentConsultTransfer = {\n   *   to: 'agentId123',\n   *   destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.AGENT\n   * };\n   * task.consultTransfer(agentConsultTransfer)\n   *   .then(response => console.log('Consultation transfer to agent completed'))\n   *   .catch(error => console.error('Failed to complete agent consultation transfer:', error));\n   *\n   * // Complete consultation transfer to a queue agent\n   * const queueConsultTransfer = {\n   *   to: 'queue123',\n   *   destinationType: CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE\n   * };\n   * task.consultTransfer(queueConsultTransfer)\n   *   .then(response => console.log('Consultation transfer to queue agent completed'))\n   *   .catch(error => console.error('Failed to complete queue consultation transfer:', error));\n   * ```\n   */\n  public async consultTransfer(\n    consultTransferPayload?: ConsultTransferPayLoad\n  ): Promise<TaskResponse> {\n    try {\n      // Get the destination agent ID using custom logic from participants data\n      const destAgentId = getDestinationAgentId(\n        this.data.interaction?.participants,\n        this.data.agentId\n      );\n\n      // Resolve the target id (queue consult transfers go to the accepted agent)\n      if (!destAgentId) {\n        throw new Error('No agent has accepted this queue consult yet');\n      }\n\n      LoggerProxy.info(\n        `Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`,\n        {\n          module: TASK_FILE,\n          method: METHODS.CONSULT_TRANSFER,\n          interactionId: this.data.interactionId,\n        }\n      );\n      // Obtain payload based on desktop logic using TaskData\n      const finalDestinationType = deriveConsultTransferDestinationType(this.data);\n\n      // By default we always use the computed destAgentId as the target id\n      const consultTransferRequest: ConsultTransferPayLoad = {\n        to: destAgentId,\n        destinationType: finalDestinationType,\n      };\n\n      const result = await this.contact.consultTransfer({\n        interactionId: this.data.interactionId,\n        data: consultTransferRequest,\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          destination: consultTransferRequest.to,\n          destinationType: consultTransferRequest.destinationType,\n          isConsultTransfer: true,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(result),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      LoggerProxy.log(\n        `Consult transfer completed successfully to ${consultTransferPayload?.to || destAgentId}`,\n        {\n          module: TASK_FILE,\n          method: METHODS.CONSULT_TRANSFER,\n          trackingId: result.trackingId,\n          interactionId: this.data.interactionId,\n        }\n      );\n\n      return result;\n    } catch (error) {\n      const err = generateTaskErrorObject(error, METHODS.CONSULT_TRANSFER, TASK_FILE);\n      const taskErrorProps = {\n        trackingId: err.data?.trackingId,\n        errorMessage: err.data?.message,\n        errorType: err.data?.errorType,\n        errorData: err.data?.errorData,\n        reasonCode: err.data?.reasonCode,\n      };\n      const failedDestinationType = deriveConsultTransferDestinationType(this.data);\n      const failedDestAgentId = getDestinationAgentId(\n        this.data.interaction?.participants,\n        this.data.agentId\n      );\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED,\n        {\n          taskId: this.data.interactionId,\n          destination: failedDestAgentId || '',\n          destinationType: failedDestinationType,\n          isConsultTransfer: true,\n          error: error.toString(),\n          ...taskErrorProps,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(error.details || {}),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      throw err;\n    }\n  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package/dist/types/cc.d.ts

@@ -9,8 +9,10 @@ import { WebexPlugin } from '@webex/webex-core';
 import { SetStateResponse, IContactCenter, AgentLogin, AgentProfileUpdate, StationLoginResponse, StationLogoutResponse, BuddyAgentsResponse, BuddyAgents, UploadLogsResponse, UpdateDeviceTypeResponse } from './types';
 import LoggerProxy from './logger-proxy';
 import { StateChange, Logout } from './services/agent/types';
-import { Profile, ContactServiceQueue } from './services/config/types';
+import { Profile } from './services/config/types';
 import { TaskResponse } from './services/task/types';
+import AddressBook from './services/AddressBook';
+import type { EntryPointListResponse, EntryPointSearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams } from './types';
 /**
  * The main Contact Center plugin class that enables integration with Webex Contact Center.
  *
@@ -185,6 +187,68 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * @private
      */
     private metricsManager;
+    /**
+     * API instance for managing Webex Contact Center entry points
+     * Provides functionality to fetch entry points with caching support
+     * @type {EntryPoint}
+     * @public
+     * @example
+     * ```typescript
+     * const cc = webex.cc;
+     * await cc.register();
+     * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+     *
+     * // Access EntryPointRecord
+     * const response = await cc.entryPoint.getEntryPoints({
+     *   page: 0,
+     *   pageSize: 50
+     * });
+     * ```
+     */
+    private entryPoint;
+    /**
+     * API instance for managing Webex Contact Center address book contacts
+     * Provides functionality to fetch address book entries with caching support
+     * @type {AddressBook}
+     * @public
+     * @example
+     * ```typescript
+     * const cc = webex.cc;
+     * await cc.register();
+     * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+     *
+     * // Access AddressBook API
+     * const response = await cc.addressBook.getEntries({
+     *   page: 0,
+     *   pageSize: 25
+     * });
+     * ```
+     */
+    addressBook: AddressBook;
+    /**
+     * API instance for managing Webex Contact Center queues
+     * Provides functionality to fetch queues with caching support
+     * @type {Queue}
+     * @public
+     * @example
+     * ```typescript
+     * const cc = webex.cc;
+     * await cc.register();
+     * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
+     *
+     * // Access Queue API
+     * const response = await cc.queue.getQueues({
+     *   page: 0,
+     *   pageSize: 50
+     * });
+     *
+     * // Filter queues by specific criteria
+     * const filteredQueues = await cc.queue.getQueues({
+     *   filter: 'id=="queue-id-123"'
+     * });
+     * ```
+     */
+    private queue;
     /**
      * Logger utility for Contact Center plugin
      * Provides consistent logging across the plugin
@@ -580,48 +644,6 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * ```
      */
     startOutdial(destination: string): Promise<TaskResponse>;
-    /**
-     * This is used for getting the list of queues to which a task can be consulted or transferred.
-     * @param {string} [search] - Optional search string to filter queues by name
-     * @param {string} [filter] - Optional OData filter expression (e.g., 'teamId eq "team123"')
-     * @param {number} [page=0] - Page number for paginated results, starting at 0
-     * @param {number} [pageSize=100] - Number of queues to return per page
-     * @returns Promise<ContactServiceQueue[]> Resolves with the list of queues
-     * @throws Error If the operation fails
-     * @public
-     * @example
-     * ```typescript
-     * const cc = webex.cc;
-     * await cc.register();
-     * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });
-     *
-     * // Basic usage - get all queues
-     * const allQueues = await cc.getQueues();
-     *
-     * // Search for specific queues
-     * const salesQueues = await cc.getQueues('sales'); // Search for 'sales' in queue names
-     *
-     * // Use filtering and pagination
-     * const filteredQueues = await cc.getQueues(
-     *   '', // No search term
-     *   'teamId eq "team123"', // Filter by team
-     *   0,  // First page
-     *   50  // 50 items per page
-     * );
-     *
-     * // Process queue results
-     * queues.forEach(queue => {
-     *   console.log('Queue:', {
-     *     id: queue.queueId,
-     *     name: queue.queueName,
-     *     channelType: queue.channelType,
-     *     isActive: queue.isActive,
-     *     description: queue.description
-     *   });
-     * });
-     * ```
-     */
-    getQueues(search?: string, filter?: string, page?: number, pageSize?: number): Promise<ContactServiceQueue[]>;
     /**
      * Uploads logs to help troubleshoot SDK issues.
      *
@@ -673,4 +695,16 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * @public
      */
     updateAgentProfile(data: AgentProfileUpdate): Promise<UpdateDeviceTypeResponse>;
+    /**
+     * Returns paginated entry points for the organization.
+     * Thin wrapper around internal EntryPoint instance.
+     * @public
+     */
+    getEntryPoints(params?: EntryPointSearchParams): Promise<EntryPointListResponse>;
+    /**
+     * Returns paginated contact service queues for the organization.
+     * Thin wrapper around internal Queue instance.
+     * @public
+     */
+    getQueues(params?: ContactServiceQueueSearchParams): Promise<ContactServiceQueuesResponse>;
 }

package/dist/types/index.d.ts

@@ -1,5 +1,9 @@
 import ContactCenter from './cc';
-/** @module ContactCenterModule */
+/**
+ * @module ContactCenterModule
+ * /
+
+// Core exports
 /**
  * ContactCenter is the main plugin class for Webex Contact Center integration
  * @category Core
@@ -15,6 +19,9 @@ export { default as Task } from './services/task';
  * @category Services
  */
 export { default as routingAgent } from './services/agent';
+export { default as AddressBook } from './services/AddressBook';
+/** EntryPoint API types */
+export type { EntryPointRecord, EntryPointListResponse, EntryPointSearchParams, AddressBookEntry, AddressBookEntriesResponse, AddressBookEntrySearchParams, ContactServiceQueuesResponse, ContactServiceQueueSearchParams, ContactServiceQueue, } from './types';
 /**
  * Task Events for Contact Center operations
  * @enum {string}
@@ -122,8 +129,6 @@ BuddyAgentsSuccess, } from './services/agent/types';
 export type { 
 /** Profile interface */
 Profile, 
-/** Contact service queue interface */
-ContactServiceQueue, 
 /** Response type from getUserUsingCI method */
 AgentResponse, 
 /** Response from getDesktopProfileById */

package/dist/types/metrics/constants.d.ts

@@ -109,8 +109,15 @@ export declare const METRIC_EVENT_NAMES: {
     readonly UPLOAD_LOGS_FAILED: "Upload Logs Failed";
     readonly WEBSOCKET_DEREGISTER_SUCCESS: "Websocket Deregister Success";
     readonly WEBSOCKET_DEREGISTER_FAIL: "Websocket Deregister Failed";
+    readonly WEBSOCKET_EVENT_RECEIVED: "Websocket Event Received";
     readonly AGENT_DEVICE_TYPE_UPDATE_SUCCESS: "Agent Device Type Update Success";
     readonly AGENT_DEVICE_TYPE_UPDATE_FAILED: "Agent Device Type Update Failed";
+    readonly ENTRYPOINT_FETCH_SUCCESS: "Entrypoint Fetch Success";
+    readonly ENTRYPOINT_FETCH_FAILED: "Entrypoint Fetch Failed";
+    readonly ADDRESSBOOK_FETCH_SUCCESS: "AddressBook Fetch Success";
+    readonly ADDRESSBOOK_FETCH_FAILED: "AddressBook Fetch Failed";
+    readonly QUEUE_FETCH_SUCCESS: "Queue Fetch Success";
+    readonly QUEUE_FETCH_FAILED: "Queue Fetch Failed";
 };
 /**
  * Represents the possible metric event names used within the metrics system.