@webex/contact-center 3.8.1 → 3.9.0-next.10

package/dist/metrics/MetricsManager.js

@@ -4,8 +4,8 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = void 0;
-var _behavioralEvents = require("./behavioral-events");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _behavioralEvents = require("./behavioral-events");
 var _constants = require("../constants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 const PRODUCT_NAME_UPPER = _constants.PRODUCT_NAME.toUpperCase();

package/dist/metrics/MetricsManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_behavioralEvents","require","_loggerProxy","_interopRequireDefault","_constants","obj","__esModule","default","PRODUCT_NAME_UPPER","PRODUCT_NAME","toUpperCase","MetricsManager","runningEvents","pendingBehavioralEvents","pendingOperationalEvents","pendingBusinessEvents","readyToSubmitEvents","submittingEvents","metricsDisabled","constructor","setReadyToSubmitEvents","submitPendingEvents","submitPendingBehavioralEvents","submitPendingOperationalEvents","submitPendingBusinessEvents","length","eventsToSubmit","forEach","event","webex","internal","newMetrics","submitBehavioralEvent","product","taxonomy","agent","target","verb","payload","submitOperationalEvent","name","submitBusinessEvent","metadata","appType","addDurationIfTimed","eventName","options","durationKey","genericKey","timing","Object","entries","keys","has","startTime","Date","now","spacesToUnderscore","str","replace","preparePayload","key","undefined","Array","isArray","window","payloadWithCommonMetadata","tabHidden","document","hidden","isMetricsDisabled","setMetricsDisabled","disabled","clearPendingEvents","trackBehavioralEvent","getEventTaxonomy","push","trackOperationalEvent","trackBusinessEvent","trackEvent","metricServices","metricService","LoggerProxy","error","timeEvent","keyArray","Set","setWebex","ready","once","getInstance","instance","resetInstance","getCommonTrackingFieldForAQMResponse","response","fields","agentId","data","agentSessionId","teamId","siteId","orgId","eventType","type","trackingId","notifTrackingId","getCommonTrackingFieldForAQMResponseFailed","failureResponse","failureType","failureReason","reason","reasonCode","exports"],"sources":["MetricsManager.ts"],"sourcesContent":["import {\n  EventPayload,\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {WebexSDK} from '../types';\nimport {BehavioralEventTaxonomy, getEventTaxonomy} from './behavioral-events';\nimport LoggerProxy from '../logger-proxy';\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {Failure} from '../services/core/GlobalTypes';\nimport {PRODUCT_NAME} from '../constants';\n\ntype BehavioralEvent = {\n  taxonomy: BehavioralEventTaxonomy;\n  payload: EventPayload;\n};\n\ntype GenericEvent = {\n  name: string;\n  payload: EventPayload;\n};\n\nexport type MetricsType = 'behavioral' | 'operational' | 'business';\n\nconst PRODUCT_NAME_UPPER = PRODUCT_NAME.toUpperCase();\n/**\n * @class MetricsManager\n * @classdesc Manages the collection, batching, and submission of behavioral, operational, and business metrics for the Webex SDK.\n * Implements a singleton pattern to ensure a single instance throughout the application lifecycle.\n *\n * @remarks\n * This class is responsible for tracking, batching, and submitting various types of metric events.\n * It also provides utility methods for extracting common tracking fields from AQM responses.\n * @ignore\n */\nexport default class MetricsManager {\n  /**\n   * The Webex SDK instance used for submitting metrics.\n   * @private\n   */\n  private webex: WebexSDK;\n\n  /**\n   * Stores currently running timed events.\n   * @private\n   */\n  private readonly runningEvents: Record<string, {startTime: number; keys: Set<string>}> = {};\n\n  /**\n   * Queue for pending behavioral events.\n   * @private\n   */\n  private pendingBehavioralEvents: BehavioralEvent[] = [];\n\n  /**\n   * Queue for pending operational events.\n   * @private\n   */\n  private pendingOperationalEvents: GenericEvent[] = [];\n\n  /**\n   * Queue for pending business events.\n   * @private\n   */\n  private pendingBusinessEvents: GenericEvent[] = [];\n\n  /**\n   * Indicates if the manager is ready to submit events.\n   * @private\n   */\n  private readyToSubmitEvents = false;\n\n  /**\n   * Lock to prevent concurrent submissions.\n   * @private\n   */\n  private submittingEvents = false; // Add a lock for submitting events\n\n  /**\n   * Singleton instance of MetricsManager.\n   * @private\n   */\n  private static instance: MetricsManager;\n\n  /**\n   * Flag to disable metrics collection.\n   * @private\n   */\n  private metricsDisabled = false; // TODO: SPARK-637285\n\n  /**\n   * Private constructor to enforce singleton pattern.\n   * @private\n   */\n  // eslint-disable-next-line no-useless-constructor\n  private constructor() {}\n\n  /**\n   * Marks the manager as ready to submit events and triggers submission.\n   * @private\n   */\n  private setReadyToSubmitEvents() {\n    this.readyToSubmitEvents = true;\n    this.submitPendingEvents();\n  }\n\n  /**\n   * Submits all pending events if not already submitting.\n   * @private\n   */\n  private async submitPendingEvents() {\n    if (this.submittingEvents) {\n      return;\n    }\n    this.submittingEvents = true;\n    try {\n      await this.submitPendingBehavioralEvents();\n      await this.submitPendingOperationalEvents();\n      await this.submitPendingBusinessEvents();\n    } finally {\n      this.submittingEvents = false;\n    }\n  }\n\n  /**\n   * Submits all pending behavioral events if ready.\n   * @private\n   */\n  private async submitPendingBehavioralEvents() {\n    if (this.pendingBehavioralEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBehavioralEvents];\n      this.pendingBehavioralEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBehavioralEvent({\n          product: event.taxonomy.product as MetricEventProduct,\n          agent: event.taxonomy.agent as MetricEventAgent,\n          target: event.taxonomy.target,\n          verb: event.taxonomy.verb as MetricEventVerb,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending operational events if ready.\n   * @private\n   */\n  private async submitPendingOperationalEvents() {\n    if (this.pendingOperationalEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingOperationalEvents];\n      this.pendingOperationalEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitOperationalEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending business events if ready.\n   * @private\n   */\n  private async submitPendingBusinessEvents() {\n    if (this.pendingBusinessEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBusinessEvents];\n      this.pendingBusinessEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBusinessEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n          metadata: {\n            appType: PRODUCT_NAME,\n          },\n        });\n      });\n    }\n  }\n\n  /**\n   * Adds a duration property to the event payload if the event was timed.\n   * @param eventName - The name of the event.\n   * @param options - Optional event payload.\n   * @returns The event payload with duration if applicable.\n   * @private\n   */\n  private addDurationIfTimed(eventName: string, options?: EventPayload): EventPayload {\n    const durationKey = 'duration_ms';\n    for (const [genericKey, timing] of Object.entries(this.runningEvents)) {\n      if (timing.keys.has(eventName)) {\n        const startTime = timing.startTime;\n        // Remove all keys for this operation.\n        delete this.runningEvents[genericKey];\n        options = options || {};\n        options[durationKey] = Date.now() - startTime;\n\n        return options;\n      }\n    }\n\n    return options || {};\n  }\n\n  /**\n   * Converts spaces in a string to underscores.\n   * @param str - The input string.\n   * @returns The string with spaces replaced by underscores.\n   * @public\n   * @example\n   * MetricsManager.spacesToUnderscore('my event name'); // 'my_event_name'\n   */\n  static spacesToUnderscore(str: string): string {\n    return str.replace(/ /g, '_');\n  }\n\n  /**\n   * Prepares the event payload by removing empty or undefined fields and adding common metadata.\n   * @param obj - The original event payload.\n   * @returns The cleaned and enriched event payload.\n   * @private\n   */\n  private static preparePayload(obj: EventPayload): EventPayload {\n    const payload: EventPayload = {};\n\n    Object.keys(obj).forEach((key) => {\n      if (\n        obj[key] !== undefined &&\n        obj[key] !== null &&\n        obj[key] !== '' &&\n        !Array.isArray(obj[key]) &&\n        !(typeof obj[key] === 'object' && Object.keys(obj[key]).length === 0)\n      ) {\n        payload[MetricsManager.spacesToUnderscore(key)] = obj[key];\n      }\n    });\n\n    if (typeof window === 'undefined') {\n      return payload;\n    }\n\n    const payloadWithCommonMetadata = {...payload};\n    payloadWithCommonMetadata.tabHidden = document.hidden;\n\n    return payloadWithCommonMetadata;\n  }\n\n  /**\n   * Checks if metrics collection is currently disabled.\n   * @returns True if metrics are disabled, false otherwise.\n   * @private\n   */\n  private isMetricsDisabled(): boolean {\n    // TODO: SPARK-637285 Need to return true if in development mode to avoid sending metrics to the server\n    return this.metricsDisabled;\n  }\n\n  /**\n   * Enables or disables metrics collection. Clears pending events if disabled.\n   * @param disabled - Whether to disable metrics.\n   * @public\n   * @example\n   * MetricsManager.getInstance().setMetricsDisabled(true);\n   */\n  public setMetricsDisabled(disabled: boolean) {\n    this.metricsDisabled = disabled;\n    if (disabled) {\n      this.clearPendingEvents();\n    }\n  }\n\n  /**\n   * Clears all pending events from the queues.\n   * @private\n   */\n  private clearPendingEvents() {\n    this.pendingBehavioralEvents.length = 0;\n    this.pendingOperationalEvents.length = 0;\n    this.pendingBusinessEvents.length = 0;\n  }\n\n  /**\n   * Tracks a behavioral event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBehavioralEvent('AGENT_LOGIN', {agentId: '123'});\n   */\n  public trackBehavioralEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const taxonomy = getEventTaxonomy(name);\n\n    const payload = MetricsManager.preparePayload(this.addDurationIfTimed(name, options));\n\n    this.pendingBehavioralEvents.push({taxonomy, payload});\n    this.submitPendingBehavioralEvents();\n  }\n\n  /**\n   * Tracks an operational event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackOperationalEvent('AGENT_LOGOUT', {agentId: '123'});\n   */\n  public trackOperationalEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingOperationalEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingOperationalEvents();\n  }\n\n  /**\n   * Tracks a business event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBusinessEvent('AGENT_TRANSFER', {agentId: '123'});\n   */\n  public trackBusinessEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingBusinessEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingBusinessEvents();\n  }\n\n  /**\n   * Tracks an event across one or more metric services.\n   * @param name - The metric event name.\n   * @param payload - Optional event payload.\n   * @param metricServices - Array of metric types to track (default: ['behavioral']).\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackEvent('AGENT_LOGIN', {agentId: '123'}, ['behavioral', 'operational']);\n   */\n  public trackEvent(\n    name: METRIC_EVENT_NAMES,\n    payload?: EventPayload,\n    metricServices: MetricsType[] = ['behavioral']\n  ) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    for (const metricService of metricServices) {\n      switch (metricService) {\n        case 'behavioral':\n          this.trackBehavioralEvent(name, payload);\n          break;\n        case 'operational':\n          this.trackOperationalEvent(name, payload);\n          break;\n        case 'business':\n          this.trackBusinessEvent(name, payload);\n          break;\n        default:\n          LoggerProxy.error(`[MetricsManager] Invalid metric type: ${metricService}`);\n      }\n    }\n  }\n\n  /**\n   * Starts timing for one or more event keys.\n   * @param keys - A string or array of strings representing event keys.\n   * @public\n   * @example\n   * MetricsManager.getInstance().timeEvent('AGENT_LOGIN');\n   * MetricsManager.getInstance().timeEvent(['AGENT_LOGIN', 'AGENT_LOGOUT']);\n   */\n  public timeEvent(keys: string | string[]) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n    const keyArray = Array.isArray(keys) ? keys : [keys];\n    // Use the first key as the tracking key.\n    if (keyArray.length === 0) {\n      LoggerProxy.error('[MetricsManager] No keys provided for timeEvent');\n\n      return;\n    }\n    const genericKey = keyArray[0];\n    this.runningEvents[genericKey] = {startTime: Date.now(), keys: new Set(keyArray)};\n  }\n\n  /**\n   * Sets the Webex SDK instance and marks the manager as ready when the SDK is ready.\n   * @param webex - The Webex SDK instance.\n   * @private\n   */\n  private setWebex(webex: WebexSDK) {\n    this.webex = webex;\n    if (this.webex.ready) {\n      this.setReadyToSubmitEvents();\n    }\n    this.webex.once('ready', () => {\n      this.setReadyToSubmitEvents();\n    });\n  }\n\n  /**\n   * Returns the singleton instance of MetricsManager, initializing it if necessary.\n   * @param options - Optional object containing the Webex SDK instance.\n   * @returns The singleton MetricsManager instance.\n   * @public\n   * @example\n   * const metrics = MetricsManager.getInstance({webex});\n   */\n  public static getInstance(options?: {webex: WebexSDK}): MetricsManager {\n    if (!MetricsManager.instance) {\n      MetricsManager.instance = new MetricsManager();\n    }\n\n    if (!MetricsManager.instance.webex && options && options.webex) {\n      MetricsManager.instance.setWebex(options.webex);\n    }\n\n    return MetricsManager.instance;\n  }\n\n  /**\n   * Resets the singleton instance of MetricsManager. Useful for testing.\n   * @public\n   * @example\n   * MetricsManager.resetInstance();\n   */\n  public static resetInstance() {\n    MetricsManager.instance = undefined;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM response object.\n   * @param response - The AQM response object.\n   * @returns An object containing common tracking fields.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponse(response);\n   */\n  public static getCommonTrackingFieldForAQMResponse(response: any): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: response?.data?.agentId || response?.agentId,\n      agentSessionId: response?.data?.agentSessionId || response?.agentSessionId,\n      teamId: response?.teamId ?? response?.data?.teamId ?? undefined,\n      siteId: response?.data?.siteId || response?.siteId,\n      orgId: response?.data?.orgId || response?.orgId,\n      eventType: response?.type,\n      trackingId: response?.data?.trackingId,\n      notifTrackingId: response?.trackingId,\n    };\n\n    return fields;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM failure response object.\n   * @param failureResponse - The AQM failure response object.\n   * @returns An object containing common tracking fields for failures.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failureResponse);\n   */\n  public static getCommonTrackingFieldForAQMResponseFailed(\n    failureResponse: Failure\n  ): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response failure\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: failureResponse?.data?.agentId,\n      trackingId: failureResponse?.trackingId,\n      notifTrackingId: failureResponse?.trackingId,\n      orgId: failureResponse?.orgId,\n      failureType: failureResponse?.type,\n      failureReason: failureResponse?.data?.reason,\n      reasonCode: failureResponse?.data?.reasonCode,\n    };\n\n    return fields;\n  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keys: Set<string>}> = {};\n\n  /**\n   * Queue for pending behavioral events.\n   * @private\n   */\n  private pendingBehavioralEvents: BehavioralEvent[] = [];\n\n  /**\n   * Queue for pending operational events.\n   * @private\n   */\n  private pendingOperationalEvents: GenericEvent[] = [];\n\n  /**\n   * Queue for pending business events.\n   * @private\n   */\n  private pendingBusinessEvents: GenericEvent[] = [];\n\n  /**\n   * Indicates if the manager is ready to submit events.\n   * @private\n   */\n  private readyToSubmitEvents = false;\n\n  /**\n   * Lock to prevent concurrent submissions.\n   * @private\n   */\n  private submittingEvents = false; // Add a lock for submitting events\n\n  /**\n   * Singleton instance of MetricsManager.\n   * @private\n   */\n  private static instance: MetricsManager;\n\n  /**\n   * Flag to disable metrics collection.\n   * @private\n   */\n  private metricsDisabled = false; // TODO: SPARK-637285\n\n  /**\n   * Private constructor to enforce singleton pattern.\n   * @private\n   */\n  // eslint-disable-next-line no-useless-constructor\n  private constructor() {}\n\n  /**\n   * Marks the manager as ready to submit events and triggers submission.\n   * @private\n   */\n  private setReadyToSubmitEvents() {\n    this.readyToSubmitEvents = true;\n    this.submitPendingEvents();\n  }\n\n  /**\n   * Submits all pending events if not already submitting.\n   * @private\n   */\n  private async submitPendingEvents() {\n    if (this.submittingEvents) {\n      return;\n    }\n    this.submittingEvents = true;\n    try {\n      await this.submitPendingBehavioralEvents();\n      await this.submitPendingOperationalEvents();\n      await this.submitPendingBusinessEvents();\n    } finally {\n      this.submittingEvents = false;\n    }\n  }\n\n  /**\n   * Submits all pending behavioral events if ready.\n   * @private\n   */\n  private async submitPendingBehavioralEvents() {\n    if (this.pendingBehavioralEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBehavioralEvents];\n      this.pendingBehavioralEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBehavioralEvent({\n          product: event.taxonomy.product as MetricEventProduct,\n          agent: event.taxonomy.agent as MetricEventAgent,\n          target: event.taxonomy.target,\n          verb: event.taxonomy.verb as MetricEventVerb,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending operational events if ready.\n   * @private\n   */\n  private async submitPendingOperationalEvents() {\n    if (this.pendingOperationalEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingOperationalEvents];\n      this.pendingOperationalEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitOperationalEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n        });\n      });\n    }\n  }\n\n  /**\n   * Submits all pending business events if ready.\n   * @private\n   */\n  private async submitPendingBusinessEvents() {\n    if (this.pendingBusinessEvents.length === 0) {\n      return;\n    }\n    if (this.readyToSubmitEvents) {\n      const eventsToSubmit = [...this.pendingBusinessEvents];\n      this.pendingBusinessEvents.length = 0;\n      eventsToSubmit.forEach((event) => {\n        this.webex.internal.newMetrics.submitBusinessEvent({\n          name: `${PRODUCT_NAME_UPPER}_${event.name}`,\n          payload: event.payload,\n          metadata: {\n            appType: PRODUCT_NAME,\n          },\n        });\n      });\n    }\n  }\n\n  /**\n   * Adds a duration property to the event payload if the event was timed.\n   * @param eventName - The name of the event.\n   * @param options - Optional event payload.\n   * @returns The event payload with duration if applicable.\n   * @private\n   */\n  private addDurationIfTimed(eventName: string, options?: EventPayload): EventPayload {\n    const durationKey = 'duration_ms';\n    for (const [genericKey, timing] of Object.entries(this.runningEvents)) {\n      if (timing.keys.has(eventName)) {\n        const startTime = timing.startTime;\n        // Remove all keys for this operation.\n        delete this.runningEvents[genericKey];\n        options = options || {};\n        options[durationKey] = Date.now() - startTime;\n\n        return options;\n      }\n    }\n\n    return options || {};\n  }\n\n  /**\n   * Converts spaces in a string to underscores.\n   * @param str - The input string.\n   * @returns The string with spaces replaced by underscores.\n   * @public\n   * @example\n   * MetricsManager.spacesToUnderscore('my event name'); // 'my_event_name'\n   */\n  static spacesToUnderscore(str: string): string {\n    return str.replace(/ /g, '_');\n  }\n\n  /**\n   * Prepares the event payload by removing empty or undefined fields and adding common metadata.\n   * @param obj - The original event payload.\n   * @returns The cleaned and enriched event payload.\n   * @private\n   */\n  private static preparePayload(obj: EventPayload): EventPayload {\n    const payload: EventPayload = {};\n\n    Object.keys(obj).forEach((key) => {\n      if (\n        obj[key] !== undefined &&\n        obj[key] !== null &&\n        obj[key] !== '' &&\n        !Array.isArray(obj[key]) &&\n        !(typeof obj[key] === 'object' && Object.keys(obj[key]).length === 0)\n      ) {\n        payload[MetricsManager.spacesToUnderscore(key)] = obj[key];\n      }\n    });\n\n    if (typeof window === 'undefined') {\n      return payload;\n    }\n\n    const payloadWithCommonMetadata = {...payload};\n    payloadWithCommonMetadata.tabHidden = document.hidden;\n\n    return payloadWithCommonMetadata;\n  }\n\n  /**\n   * Checks if metrics collection is currently disabled.\n   * @returns True if metrics are disabled, false otherwise.\n   * @private\n   */\n  private isMetricsDisabled(): boolean {\n    // TODO: SPARK-637285 Need to return true if in development mode to avoid sending metrics to the server\n    return this.metricsDisabled;\n  }\n\n  /**\n   * Enables or disables metrics collection. Clears pending events if disabled.\n   * @param disabled - Whether to disable metrics.\n   * @public\n   * @example\n   * MetricsManager.getInstance().setMetricsDisabled(true);\n   */\n  public setMetricsDisabled(disabled: boolean) {\n    this.metricsDisabled = disabled;\n    if (disabled) {\n      this.clearPendingEvents();\n    }\n  }\n\n  /**\n   * Clears all pending events from the queues.\n   * @private\n   */\n  private clearPendingEvents() {\n    this.pendingBehavioralEvents.length = 0;\n    this.pendingOperationalEvents.length = 0;\n    this.pendingBusinessEvents.length = 0;\n  }\n\n  /**\n   * Tracks a behavioral event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBehavioralEvent('AGENT_LOGIN', {agentId: '123'});\n   */\n  public trackBehavioralEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const taxonomy = getEventTaxonomy(name);\n\n    const payload = MetricsManager.preparePayload(this.addDurationIfTimed(name, options));\n\n    this.pendingBehavioralEvents.push({taxonomy, payload});\n    this.submitPendingBehavioralEvents();\n  }\n\n  /**\n   * Tracks an operational event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackOperationalEvent('AGENT_LOGOUT', {agentId: '123'});\n   */\n  public trackOperationalEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingOperationalEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingOperationalEvents();\n  }\n\n  /**\n   * Tracks a business event and submits it if possible.\n   * @param name - The metric event name.\n   * @param options - Optional event payload.\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackBusinessEvent('AGENT_TRANSFER', {agentId: '123'});\n   */\n  public trackBusinessEvent(name: METRIC_EVENT_NAMES, options?: EventPayload) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    const payload = this.addDurationIfTimed(name, options);\n    this.pendingBusinessEvents.push({\n      name: MetricsManager.spacesToUnderscore(name).toUpperCase(),\n      payload: MetricsManager.preparePayload(payload),\n    });\n    this.submitPendingBusinessEvents();\n  }\n\n  /**\n   * Tracks an event across one or more metric services.\n   * @param name - The metric event name.\n   * @param payload - Optional event payload.\n   * @param metricServices - Array of metric types to track (default: ['behavioral']).\n   * @public\n   * @example\n   * MetricsManager.getInstance().trackEvent('AGENT_LOGIN', {agentId: '123'}, ['behavioral', 'operational']);\n   */\n  public trackEvent(\n    name: METRIC_EVENT_NAMES,\n    payload?: EventPayload,\n    metricServices: MetricsType[] = ['behavioral']\n  ) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n\n    for (const metricService of metricServices) {\n      switch (metricService) {\n        case 'behavioral':\n          this.trackBehavioralEvent(name, payload);\n          break;\n        case 'operational':\n          this.trackOperationalEvent(name, payload);\n          break;\n        case 'business':\n          this.trackBusinessEvent(name, payload);\n          break;\n        default:\n          LoggerProxy.error(`[MetricsManager] Invalid metric type: ${metricService}`);\n      }\n    }\n  }\n\n  /**\n   * Starts timing for one or more event keys.\n   * @param keys - A string or array of strings representing event keys.\n   * @public\n   * @example\n   * MetricsManager.getInstance().timeEvent('AGENT_LOGIN');\n   * MetricsManager.getInstance().timeEvent(['AGENT_LOGIN', 'AGENT_LOGOUT']);\n   */\n  public timeEvent(keys: string | string[]) {\n    if (this.isMetricsDisabled()) {\n      return;\n    }\n    const keyArray = Array.isArray(keys) ? keys : [keys];\n    // Use the first key as the tracking key.\n    if (keyArray.length === 0) {\n      LoggerProxy.error('[MetricsManager] No keys provided for timeEvent');\n\n      return;\n    }\n    const genericKey = keyArray[0];\n    this.runningEvents[genericKey] = {startTime: Date.now(), keys: new Set(keyArray)};\n  }\n\n  /**\n   * Sets the Webex SDK instance and marks the manager as ready when the SDK is ready.\n   * @param webex - The Webex SDK instance.\n   * @private\n   */\n  private setWebex(webex: WebexSDK) {\n    this.webex = webex;\n    if (this.webex.ready) {\n      this.setReadyToSubmitEvents();\n    }\n    this.webex.once('ready', () => {\n      this.setReadyToSubmitEvents();\n    });\n  }\n\n  /**\n   * Returns the singleton instance of MetricsManager, initializing it if necessary.\n   * @param options - Optional object containing the Webex SDK instance.\n   * @returns The singleton MetricsManager instance.\n   * @public\n   * @example\n   * const metrics = MetricsManager.getInstance({webex});\n   */\n  public static getInstance(options?: {webex: WebexSDK}): MetricsManager {\n    if (!MetricsManager.instance) {\n      MetricsManager.instance = new MetricsManager();\n    }\n\n    if (!MetricsManager.instance.webex && options && options.webex) {\n      MetricsManager.instance.setWebex(options.webex);\n    }\n\n    return MetricsManager.instance;\n  }\n\n  /**\n   * Resets the singleton instance of MetricsManager. Useful for testing.\n   * @public\n   * @example\n   * MetricsManager.resetInstance();\n   */\n  public static resetInstance() {\n    MetricsManager.instance = undefined;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM response object.\n   * @param response - The AQM response object.\n   * @returns An object containing common tracking fields.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponse(response);\n   */\n  public static getCommonTrackingFieldForAQMResponse(response: any): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: response?.data?.agentId || response?.agentId,\n      agentSessionId: response?.data?.agentSessionId || response?.agentSessionId,\n      teamId: response?.teamId ?? response?.data?.teamId ?? undefined,\n      siteId: response?.data?.siteId || response?.siteId,\n      orgId: response?.data?.orgId || response?.orgId,\n      eventType: response?.type,\n      trackingId: response?.data?.trackingId,\n      notifTrackingId: response?.trackingId,\n    };\n\n    return fields;\n  }\n\n  /**\n   * Extracts common tracking fields from an AQM failure response object.\n   * @param failureResponse - The AQM failure response object.\n   * @returns An object containing common tracking fields for failures.\n   * @public\n   * @example\n   * const fields = MetricsManager.getCommonTrackingFieldForAQMResponseFailed(failureResponse);\n   */\n  public static getCommonTrackingFieldForAQMResponseFailed(\n    failureResponse: Failure\n  ): Record<string, any> {\n    // This method is used to extract common tracking fields from the AQM response failure\n    // and return them as an object. The fields are extracted from the response\n    // object and its data property.\n    const fields = {\n      agentId: failureResponse?.data?.agentId,\n      trackingId: failureResponse?.trackingId,\n      notifTrackingId: failureResponse?.trackingId,\n      orgId: failureResponse?.orgId,\n      failureType: failureResponse?.type,\n      failureReason: failureResponse?.data?.reason,\n      reasonCode: failureResponse?.data?.reasonCode,\n    };\n\n    return fields;\n  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package/dist/metrics/behavioral-events.js

@@ -122,6 +122,18 @@ const eventTaxonomyMap = {
     target: 'agent_rona',
     verb: 'set'
   },
+  [_constants.METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {
+    product,
+    agent: 'service',
+    target: 'agent_contact_assign',
+    verb: 'fail'
+  },
+  [_constants.METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {
+    product,
+    agent: 'service',
+    target: 'agent_invite',
+    verb: 'fail'
+  },
   // Added Task events
   [_constants.METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {
     product,
@@ -305,6 +317,45 @@ const eventTaxonomyMap = {
     agent: 'user',
     target: 'agent_device_type_update',
     verb: 'fail'
+  },
+  // EntryPoint API Events
+  [_constants.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'entrypoint_fetch',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'entrypoint_fetch',
+    verb: 'fail'
+  },
+  // AddressBook API Events
+  [_constants.METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'addressbook_fetch',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'addressbook_fetch',
+    verb: 'fail'
+  },
+  // Queue API Events
+  [_constants.METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'queue_fetch',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'queue_fetch',
+    verb: 'fail'
   }
 };
 

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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+{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 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'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/metrics/constants.js

@@ -116,8 +116,19 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   UPLOAD_LOGS_FAILED: 'Upload Logs Failed',
   WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',
   WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',
+  // WebSocket message events
+  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',
-  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed'
+  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',
+  // EntryPoint API Events
+  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',
+  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',
+  // AddressBook API Events
+  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',
+  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',
+  // Queue API Events
+  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',
+  QUEUE_FETCH_FAILED: 'Queue Fetch Failed'
 };
 
 /**

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n *\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EAExDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE;AACnC,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA"}
+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n *\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof METRIC_EVENT_NAMES>;\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,MAAMA,kBAAkB,GAAAC,OAAA,CAAAD,kBAAA,GAAG;EAChCE,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,sBAAsB,EAAE,wBAAwB;EAChDC,qBAAqB,EAAE,uBAAuB;EAC9CC,uBAAuB,EAAE,yBAAyB;EAClDC,sBAAsB,EAAE,wBAAwB;EAChDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,UAAU,EAAE,YAAY;EACxBC,2BAA2B,EAAE,6BAA6B;EAC1DC,mBAAmB,EAAE,qBAAqB;EAE1C;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAC1CC,gBAAgB,EAAE,kBAAkB;EACpCC,eAAe,EAAE,iBAAiB;EAClCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,iBAAiB,EAAE,mBAAmB;EACtCC,gBAAgB,EAAE,kBAAkB;EACpCC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EAExC;EACAC,0BAA0B,EAAE,4BAA4B;EACxDC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAClDC,qBAAqB,EAAE,uBAAuB;EAC9CC,oBAAoB,EAAE,sBAAsB;EAC5CC,6BAA6B,EAAE,+BAA+B;EAC9DC,4BAA4B,EAAE,8BAA8B;EAC5DC,4BAA4B,EAAE,8BAA8B;EAC5DC,2BAA2B,EAAE,6BAA6B;EAC1DC,2BAA2B,EAAE,6BAA6B;EAC1DC,0BAA0B,EAAE,4BAA4B;EAExDC,oBAAoB,EAAE,sBAAsB;EAC5CC,mBAAmB,EAAE,qBAAqB;EAE1CC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE,oBAAoB;EACxCC,4BAA4B,EAAE,8BAA8B;EAC5DC,yBAAyB,EAAE,6BAA6B;EAExD;EACAC,wBAAwB,EAAE,0BAA0B;EAEpDC,gCAAgC,EAAE,kCAAkC;EACpEC,+BAA+B,EAAE,iCAAiC;EAElE;EACAC,wBAAwB,EAAE,0BAA0B;EACpDC,uBAAuB,EAAE,yBAAyB;EAElD;EACAC,yBAAyB,EAAE,2BAA2B;EACtDC,wBAAwB,EAAE,0BAA0B;EAEpD;EACAC,mBAAmB,EAAE,qBAAqB;EAC1CC,kBAAkB,EAAE;AACtB,CAAU;;AAEV;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA"}