@webex/contact-center 3.8.1 → 3.9.0-next.10

package/dist/services/task/index.js

@@ -331,15 +331,21 @@ class Task extends _events.default {
       }
       return Promise.resolve(); // TODO: reject for extension as part of refactor
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.ACCEPT, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.ACCEPT, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED, {
         taskId: this.data.interactionId,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details)
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -372,10 +378,8 @@ class Task extends _events.default {
       });
       return Promise.resolve();
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.TOGGLE_MUTE, _constants.TASK_FILE);
-      throw detailedError;
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.TOGGLE_MUTE, _constants.TASK_FILE);
+      throw err;
     }
   }
 
@@ -413,15 +417,21 @@ class Task extends _events.default {
       });
       return Promise.resolve();
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.DECLINE, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.DECLINE, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_DECLINE_FAILED, {
         taskId: this.data.interactionId,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -478,16 +488,22 @@ class Task extends _events.default {
       });
       return response;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.HOLD, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.HOLD, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_HOLD_FAILED, {
         taskId: this.data.interactionId,
         mediaResourceId: this.data.mediaResourceId,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -551,17 +567,23 @@ class Task extends _events.default {
       });
       return response;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.RESUME, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.RESUME, _constants.TASK_FILE);
       const mainInteractionId = this.data.interaction?.mainInteractionId;
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_RESUME_FAILED, {
         taskId: this.data.interactionId,
         mainInteractionId,
         mediaResourceId: mainInteractionId ? this.data.interaction.media[mainInteractionId].mediaResourceId : '',
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -631,14 +653,20 @@ class Task extends _events.default {
       });
       return response;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.END, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.END, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_END_FAILED, {
         taskId: this.data.interactionId,
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -720,16 +748,22 @@ class Task extends _events.default {
       });
       return response;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.WRAPUP, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.WRAPUP, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED, {
         taskId: this.data.interactionId,
         wrapUpCode: wrapupPayload.auxCodeId,
         wrapUpReason: wrapupPayload.wrapUpReason,
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -788,15 +822,21 @@ class Task extends _events.default {
       });
       return result;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.PAUSE_RECORDING, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.PAUSE_RECORDING, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED, {
         taskId: this.data.interactionId,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -864,15 +904,21 @@ class Task extends _events.default {
       });
       return result;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.RESUME_RECORDING, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.RESUME_RECORDING, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED, {
         taskId: this.data.interactionId,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -935,17 +981,23 @@ class Task extends _events.default {
       });
       return result;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.CONSULT, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.CONSULT, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED, {
         taskId: this.data.interactionId,
         destination: consultPayload.to,
         destinationType: consultPayload.destinationType,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1006,15 +1058,21 @@ class Task extends _events.default {
       });
       return result;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.END_CONSULT, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.END_CONSULT, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED, {
         taskId: this.data.interactionId,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1083,18 +1141,24 @@ class Task extends _events.default {
       });
       return result;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.TRANSFER, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.TRANSFER, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED, {
         taskId: this.data.interactionId,
         destination: transferPayload.to,
         destinationType: transferPayload.destinationType,
         isConsultTransfer: false,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 
@@ -1132,36 +1196,38 @@ class Task extends _events.default {
    */
   async consultTransfer(consultTransferPayload) {
     try {
-      _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload.to}`, {
+      // Get the destination agent ID using custom logic from participants data
+      const destAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
+
+      // Resolve the target id (queue consult transfers go to the accepted agent)
+      if (!destAgentId) {
+        throw new Error('No agent has accepted this queue consult yet');
+      }
+      _loggerProxy.default.info(`Initiating consult transfer to ${consultTransferPayload?.to || destAgentId}`, {
         module: _constants.TASK_FILE,
         method: _constants2.METHODS.CONSULT_TRANSFER,
         interactionId: this.data.interactionId
       });
+      // Obtain payload based on desktop logic using TaskData
+      const finalDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
 
-      // For queue destinations, use the destAgentId from task data
-      if (consultTransferPayload.destinationType === _types2.CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE) {
-        if (!this.data.destAgentId) {
-          throw new Error('No agent has accepted this queue consult yet');
-        }
-
-        // Override the destination with the agent who accepted the queue consult
-        consultTransferPayload = {
-          to: this.data.destAgentId,
-          destinationType: _types2.CONSULT_TRANSFER_DESTINATION_TYPE.AGENT
-        };
-      }
+      // By default we always use the computed destAgentId as the target id
+      const consultTransferRequest = {
+        to: destAgentId,
+        destinationType: finalDestinationType
+      };
       const result = await this.contact.consultTransfer({
         interactionId: this.data.interactionId,
-        data: consultTransferPayload
+        data: consultTransferRequest
       });
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS, {
         taskId: this.data.interactionId,
-        destination: consultTransferPayload.to,
-        destinationType: consultTransferPayload.destinationType,
+        destination: consultTransferRequest.to,
+        destinationType: consultTransferRequest.destinationType,
         isConsultTransfer: true,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponse(result)
       }, ['operational', 'behavioral', 'business']);
-      _loggerProxy.default.log(`Consult transfer completed successfully to ${consultTransferPayload.to}`, {
+      _loggerProxy.default.log(`Consult transfer completed successfully to ${consultTransferPayload?.to || destAgentId}`, {
         module: _constants.TASK_FILE,
         method: _constants2.METHODS.CONSULT_TRANSFER,
         trackingId: result.trackingId,
@@ -1169,18 +1235,26 @@ class Task extends _events.default {
       });
       return result;
     } catch (error) {
-      const {
-        error: detailedError
-      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.CONSULT_TRANSFER, _constants.TASK_FILE);
+      const err = (0, _Utils.generateTaskErrorObject)(error, _constants2.METHODS.CONSULT_TRANSFER, _constants.TASK_FILE);
+      const taskErrorProps = {
+        trackingId: err.data?.trackingId,
+        errorMessage: err.data?.message,
+        errorType: err.data?.errorType,
+        errorData: err.data?.errorData,
+        reasonCode: err.data?.reasonCode
+      };
+      const failedDestinationType = (0, _Utils.deriveConsultTransferDestinationType)(this.data);
+      const failedDestAgentId = (0, _Utils.getDestinationAgentId)(this.data.interaction?.participants, this.data.agentId);
       this.metricsManager.trackEvent(_constants3.METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED, {
         taskId: this.data.interactionId,
-        destination: consultTransferPayload.to,
-        destinationType: consultTransferPayload.destinationType,
+        destination: failedDestAgentId || '',
+        destinationType: failedDestinationType,
         isConsultTransfer: true,
         error: error.toString(),
+        ...taskErrorProps,
         ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(error.details || {})
       }, ['operational', 'behavioral', 'business']);
-      throw detailedError;
+      throw err;
     }
   }
 }