@webex/contact-center 3.12.0-task-refactor.7 → 3.12.0-task-refactor.9

package/dist/services/task/state-machine/uiControlsComputer.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_TaskUtils","DISABLED","isVisible","isEnabled","VISIBLE_ENABLED","VISIBLE_DISABLED","getDefaultInteractionUIControls","accept","decline","hold","mute","end","transfer","consult","consultTransfer","endConsult","recording","conference","wrapup","exitConference","transferConference","mergeToConference","switch","createTaskUIControls","main","activeLeg","getDefaultUIControls","computeVoiceInteractionUIControls","state","context","config","fallbackTaskData","currentLeg","TaskState","IDLE","taskData","interaction","mainCallId","mainInteractionId","interactionId","isWebrtc","voiceVariant","VOICE_VARIANT","WEBRTC","isOutdial","outboundType","serverHold","getServerHoldStateForControls","customerInCall","getIsCustomerInCall","customerPresent","Boolean","participants","Object","values","some","p","pType","hasLeft","participantCount","getConferenceParticipantsCount","maxParticipants","MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","selfAgentId","agentId","consultInProgress","getIsConsultInProgressForConferenceControls","conferenceFromBackend","getIsConferenceInProgress","consultInitiator","consultDestinationAgentJoined","consultDestinationType","consultCallHeld","consultFromConference","recordingControlsAvailable","isEpDnConsult","isConsultDestinationReady","stateImpliesHeld","HELD","RESUME_INITIATING","stateImpliesConnected","CONNECTED","HOLD_INITIATING","isHeld","isConnected","isConsulting","CONSULTING","CONSULT_INITIATING","CONF_INITIATING","isConferencing","CONFERENCING","isWrappingUp","WRAPPING_UP","selfInMainCall","media","includes","consultMedia","find","mediaResourceId","consultMediaResourceId","mType","selfParticipant","selfInConsultCall","conferenceActive","inConference","isSoleAgentOnCall","isConsulted","getIsConsultedAgentForControls","consultState","isActive","hasFullControls","consultOwnedBySelf","consultingAgentId","hasConsultMedia","selfConsultPendingOnConsultMedia","ownerParticipant","owner","undefined","otherAgentConsultInProgress","participant","id","currentState","isHydratedConferenceConsultPending","hasParallelConsultLeg","activeLegForConferenceConsult","isCurrentLegActive","isConferenceConsultTransferContext","consultLegOnHold","callProcessingDetails","conferenceHoldParticipant","postDeclineHeldMainLeg","postConsultCompletedHeldMainLeg","nonOwnerPostConsultCompletedHeldMainLeg","isConsultPendingBeforeJoin","hideExitConferenceWhileConsultPending","type","hideExitConferenceDuringActiveConsultFromConference","hideExitConferenceOnMainLegForEpDnConsultFromConference","forceHeldPostConsultControls","selfOnConsultLeg","showMainLegConferenceControlsDuringConsult","allowHeldMainLegControlsForNonInitiator","OFFERED","isTerminated","canHold","isEndTaskEnabled","isConnectedOrHeld","canFromConference","canFromConnected","isEndConsultEnabled","isRecordingEnabled","consultingFromConference","consultLegTransferAvailable","selfConsultingOnParticipantState","conferenceTransferAvailable","computeDigitalInteractionUIControls","getVoiceLegState","hasConsultLeg","mainState","isConsultingState","selfConsultingOnConsultMedia","computeUIControls","TERMINATED","COMPLETED","uiControlConfig","channelType","TASK_CHANNEL_TYPE","VOICE","mainControls","consultControls","DIGITAL","haveInteractionUIControlsChanged","previous","next","keys","key","prev","curr","haveUIControlsChanged"],"sources":["uiControlsComputer.ts"],"sourcesContent":["/**\n * UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n  InteractionUIControls,\n  TASK_CHANNEL_TYPE,\n  TaskData,\n  TaskUILeg,\n  TaskUIControls,\n  VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE} from './constants';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  getIsConsultInProgressForConferenceControls,\n  getIsConsultedAgentForControls,\n  getServerHoldStateForControls,\n} from '../TaskUtils';\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n  return {\n    accept: DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: DISABLED,\n    transfer: DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction createTaskUIControls(\n  main: InteractionUIControls,\n  consult: InteractionUIControls,\n  activeLeg: TaskUILeg\n): TaskUIControls {\n  return {\n    main,\n    consult,\n    activeLeg,\n  };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n  return createTaskUIControls(\n    getDefaultInteractionUIControls(),\n    getDefaultInteractionUIControls(),\n    'main'\n  );\n}\n\nfunction computeVoiceInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData,\n  currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n  // Early exit for idle\n  if (state === TaskState.IDLE) {\n    return getDefaultInteractionUIControls();\n  }\n\n  // Essential data\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n  const isOutdial = interaction?.outboundType === 'OUTDIAL';\n  const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n  // Backend-derived checks\n  const customerInCall =\n    interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n  // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n  const customerPresent =\n    customerInCall ||\n    Boolean(\n      interaction &&\n        interaction.participants &&\n        Object.values(interaction.participants).some(\n          (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n        )\n    );\n  const participantCount =\n    interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n  const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n  // Note: ownership is used by some controls; keep computations local to those controls\n\n  // Context flags (set by state machine actions)\n  const {\n    consultInitiator,\n    consultDestinationAgentJoined,\n    consultDestinationType,\n    consultCallHeld,\n    consultFromConference,\n  } = context;\n  const {recordingControlsAvailable} = context;\n\n  // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n  const isEpDnConsult =\n    consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n  const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;\n\n  const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n  const stateImpliesConnected =\n    state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n  const isHeld = stateImpliesHeld || serverHold === true;\n  const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n  // State categories for cleaner logic\n  const isConsulting =\n    state === TaskState.CONSULTING ||\n    state === TaskState.CONSULT_INITIATING ||\n    state === TaskState.CONF_INITIATING;\n  const isConferencing = state === TaskState.CONFERENCING;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n  const selfInMainCall =\n    Boolean(selfAgentId) &&\n    Boolean(mainCallId) &&\n    Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n  const consultMedia = Object.values(interaction?.media ?? {}).find(\n    (media: any) =>\n      media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult'\n  ) as {participants?: string[]} | undefined;\n  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n  const selfInConsultCall =\n    Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId as string));\n  const conferenceActive = isConferencing || conferenceFromBackend || consultFromConference;\n  // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n  const inConference = conferenceActive && (isConferencing || selfInMainCall || consultInitiator);\n\n  // Check if this is a consulted agent (must be after isConsulting is computed).\n  const isSoleAgentOnCall =\n    participantCount <= 1 && selfInMainCall && !isConsulting && !inConference;\n  const isConsulted =\n    inConference || isSoleAgentOnCall\n      ? false\n      : getIsConsultedAgentForControls(taskData, context, isConsulting) ||\n        (!consultInitiator &&\n          (selfParticipant?.isConsulted === true ||\n            selfParticipant?.consultState === 'consulting'));\n\n  // Active call = can perform call operations\n  const isActive =\n    state === TaskState.CONNECTED ||\n    state === TaskState.HELD ||\n    state === TaskState.HOLD_INITIATING ||\n    state === TaskState.RESUME_INITIATING ||\n    isConsulting ||\n    isConferencing;\n\n  // Consulted agents have limited controls until they're in conference or wrapup\n  // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n  const hasFullControls = !isConsulted || consultInitiator || inConference || isWrappingUp;\n  const consultOwnedBySelf =\n    consultInitiator || (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const hasConsultMedia = Boolean(\n    taskData?.consultMediaResourceId ||\n      Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n  );\n  const selfConsultPendingOnConsultMedia =\n    selfParticipant?.consultState === 'consultInitiated' &&\n    !taskData?.isConsulted &&\n    hasConsultMedia;\n  const ownerParticipant = interaction?.owner\n    ? interaction.participants?.[interaction.owner]\n    : undefined;\n  const otherAgentConsultInProgress = Boolean(\n    interaction?.participants &&\n      Object.values(interaction.participants).some((participant: any) => {\n        if (!participant || participant.hasLeft) return false;\n        if (participant.id === selfAgentId) return false;\n        if (participant.pType !== 'AGENT') return false;\n\n        return (\n          participant.consultState === 'consultInitiated' ||\n          participant.consultState === 'consultReserved' ||\n          participant.consultState === 'consulting' ||\n          participant.currentState === 'consulting'\n        );\n      })\n  );\n  const isHydratedConferenceConsultPending =\n    inConference && selfConsultPendingOnConsultMedia && !consultDestinationAgentJoined;\n  const hasParallelConsultLeg =\n    consultOwnedBySelf &&\n    !isConsulting &&\n    !isConsulted &&\n    (consultInProgress || consultCallHeld || hasConsultMedia);\n  const activeLegForConferenceConsult = consultCallHeld ? 'main' : 'consult';\n  const isCurrentLegActive = currentLeg === activeLegForConferenceConsult;\n  const isConferenceConsultTransferContext =\n    inConference && consultInitiator && hasConsultMedia && isConsultDestinationReady;\n  const consultLegOnHold = isConsulting && consultCallHeld;\n  const callProcessingDetails = interaction?.callProcessingDetails as\n    | {conferenceHoldParticipant?: boolean | string}\n    | undefined;\n  const conferenceHoldParticipant =\n    callProcessingDetails?.conferenceHoldParticipant === true ||\n    callProcessingDetails?.conferenceHoldParticipant === 'true';\n  const postDeclineHeldMainLeg =\n    consultInitiator &&\n    !consultDestinationAgentJoined &&\n    isHeld &&\n    inConference &&\n    conferenceHoldParticipant;\n  const postConsultCompletedHeldMainLeg =\n    selfParticipant?.consultState === 'consultCompleted' && isHeld && inConference && !isConsulting;\n  const nonOwnerPostConsultCompletedHeldMainLeg =\n    isHeld &&\n    inConference &&\n    !isConsulting &&\n    !consultInitiator &&\n    Boolean(selfAgentId) &&\n    Boolean(interaction?.owner) &&\n    selfAgentId !== interaction?.owner &&\n    ownerParticipant?.consultState === 'consultCompleted';\n  const isConsultPendingBeforeJoin =\n    selfParticipant?.consultState === 'consultInitiated' && !consultDestinationAgentJoined;\n  const hideExitConferenceWhileConsultPending =\n    currentLeg === 'main' &&\n    inConference &&\n    isConsultPendingBeforeJoin &&\n    (consultFromConference ||\n      consultInitiator ||\n      taskData?.type === 'AgentConsultCreated' ||\n      consultInProgress ||\n      isConsulting);\n  const hideExitConferenceDuringActiveConsultFromConference =\n    inConference &&\n    consultInitiator &&\n    consultDestinationAgentJoined &&\n    (isConsulting ||\n      taskData?.type === 'AgentConsulting' ||\n      selfParticipant?.consultState === 'consulting');\n  const hideExitConferenceOnMainLegForEpDnConsultFromConference =\n    currentLeg === 'main' &&\n    inConference &&\n    consultFromConference &&\n    consultInitiator &&\n    (isConsulting ||\n      consultInProgress ||\n      taskData?.type === 'AgentConsultCreated' ||\n      taskData?.type === 'AgentConsulting' ||\n      selfParticipant?.consultState === 'consultInitiated' ||\n      selfParticipant?.consultState === 'consulting');\n  const forceHeldPostConsultControls =\n    !hideExitConferenceWhileConsultPending &&\n    (postDeclineHeldMainLeg || postConsultCompletedHeldMainLeg);\n  const selfOnConsultLeg =\n    selfParticipant?.consultState === 'consulting' ||\n    selfParticipant?.currentState === 'consulting';\n  const showMainLegConferenceControlsDuringConsult =\n    currentLeg === 'main' && inConference && consultInProgress && !selfOnConsultLeg;\n  const allowHeldMainLegControlsForNonInitiator =\n    showMainLegConferenceControlsDuringConsult && !isHydratedConferenceConsultPending;\n\n  return {\n    // Accept/Decline: Voice tasks in offered state\n    // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)\n    // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show \"Accept\" disabled)\n    // Extension mode (non-WebRTC): accept disabled (Widgets show \"Ringing...\")\n    accept:\n      state === TaskState.OFFERED && !interaction?.isTerminated\n        ? {isVisible: true, isEnabled: isWebrtc && !isOutdial}\n        : DISABLED,\n    decline: (() => {\n      if (!isWebrtc || state !== TaskState.OFFERED || interaction?.isTerminated) return DISABLED;\n\n      return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // Hold: visible in connected/held/conference, disabled in conference/consulting\n    hold: (() => {\n      if (!hasFullControls) return DISABLED;\n      if (forceHeldPostConsultControls) return VISIBLE_ENABLED;\n      if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || consultCallHeld)) {\n        return DISABLED;\n      }\n      if (hasParallelConsultLeg) return DISABLED;\n      if (state === TaskState.OFFERED) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      // Visibility: connected || held || inConference\n      if (!(isConnected || isHeld || inConference)) return DISABLED;\n      // Enabled: (connected || held) && !inConference && !isConsulting\n      const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n      return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Mute: WebRTC only, active calls; hidden entirely during wrapup\n    mute: (() => {\n      if (!isWebrtc) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;\n      if ((isConsulting || hasParallelConsultLeg) && !isCurrentLegActive) return VISIBLE_DISABLED;\n      if (isConsulting) return VISIBLE_ENABLED;\n\n      if (isConnected || isHeld || isConferencing) {\n        if (inConference) return VISIBLE_ENABLED;\n\n        return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // End: varies by state; during consulting only on main leg (consult held)\n    end: (() => {\n      if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n      if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n      if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n      if (!config.isEndTaskEnabled) return DISABLED;\n      if (hasParallelConsultLeg) {\n        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (isConsulting) {\n        if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n        return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n      }\n\n      if (inConference) {\n        if (isConsulted) return DISABLED;\n        if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n\n        if (consultInProgress) return VISIBLE_DISABLED;\n\n        return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Transfer: connected/held/conference\n    transfer: (() => {\n      if (isHydratedConferenceConsultPending) return VISIBLE_DISABLED;\n      if (isConferenceConsultTransferContext && currentLeg === 'main' && isCurrentLegActive) {\n        return DISABLED;\n      }\n      if (inConference && isConsulting && consultInitiator) return DISABLED;\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n      }\n      if (isConsulting) {\n        if (!consultInitiator) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n        if (consultLegOnHold) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): transfer is hidden\n        // Pending conference (only self agent): transfer remains available\n        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n      }\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Consult: connected/held/conference when conditions met\n    consult: (() => {\n      const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n      if (inConference && nonOwnerPostConsultCompletedHeldMainLeg) return VISIBLE_DISABLED;\n      if (hasParallelConsultLeg) return DISABLED;\n      if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n        return DISABLED;\n      }\n\n      // In conference: behavior depends on whether it's a real multi-agent conference\n      if (inConference) {\n        // Pending conference (only self agent): consult disabled\n        if (participantCount <= 1) return VISIBLE_DISABLED;\n        // Real conference: consult enabled if conditions met\n        const canFromConference =\n          !maxParticipants &&\n          customerPresent &&\n          !consultInProgress &&\n          !otherAgentConsultInProgress &&\n          !isConsulting;\n\n        return {isVisible: true, isEnabled: canFromConference};\n      }\n\n      // Enabled conditions for connected/held\n      const canFromConnected =\n        !maxParticipants && customerPresent && !consultInProgress && !isConsulted;\n\n      return {isVisible: true, isEnabled: canFromConnected};\n    })(),\n\n    // ConsultTransfer: always hidden (use transfer button)\n    consultTransfer: DISABLED,\n\n    // EndConsult: during consulting\n    endConsult: (() => {\n      if (!isConsulting) return DISABLED;\n      if (isConsulted && isConferencing) return DISABLED;\n      if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n        return DISABLED;\n      }\n\n      return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n    })(),\n\n    // Recording: connected/held, hidden in real conference, visible in pending conference\n    recording: (() => {\n      if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n      if (!hasFullControls || isConsulting) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): recording hidden\n        // Pending conference (only self agent): recording available\n        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n      }\n      if (hasParallelConsultLeg && !customerPresent) return DISABLED;\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n        return VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // Conference: during consulting, enabled on both legs when agent joined\n    // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n    conference: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) {\n          return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n        }\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n        return DISABLED;\n      }\n      if (!hasFullControls || !isConsulting) return DISABLED;\n      if (!consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Wrapup: wrapping up state\n    wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n    // ExitConference: in conference with multiple agents in main call\n    exitConference: (() => {\n      if (hideExitConferenceWhileConsultPending) return DISABLED;\n      if (hideExitConferenceOnMainLegForEpDnConsultFromConference) return DISABLED;\n      if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n      if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n      if (hideExitConferenceDuringActiveConsultFromConference) return DISABLED;\n      if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n      if (isConsulted && !isConferencing) return DISABLED;\n      if (!inConference) return DISABLED;\n      if (participantCount <= 1) return DISABLED;\n      if (consultInProgress) return VISIBLE_DISABLED;\n      const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n      return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // TransferConference: in conference with active consult, owner consulting from conference\n    transferConference: (() => {\n      if (isConferenceConsultTransferContext && !isCurrentLegActive) return VISIBLE_DISABLED;\n      const consultLegTransferAvailable =\n        currentLeg === 'consult' && inConference && consultInitiator && hasConsultMedia;\n      const selfConsultingOnParticipantState = selfParticipant?.consultState === 'consulting';\n      const conferenceTransferAvailable =\n        consultLegTransferAvailable ||\n        (inConference &&\n          consultInitiator &&\n          hasConsultMedia &&\n          (isConsulting || consultInProgress || selfConsultingOnParticipantState));\n      if (consultLegOnHold) return DISABLED;\n      if (hasParallelConsultLeg && !conferenceTransferAvailable) return DISABLED;\n      if (!conferenceTransferAvailable && (!inConference || !isConsulting)) return DISABLED;\n      if (!consultInitiator || isConsulted) return DISABLED;\n\n      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // MergeToConference: mirrors conference control, enabled on both legs\n    mergeToConference: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n      if (!isConsulting || !consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Switch: visible only on the currently active leg\n    switch: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n      if (!customerPresent && hasParallelConsultLeg) return DISABLED;\n      if (currentLeg === 'consult') {\n        if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      return DISABLED;\n    })(),\n  };\n}\n\nfunction computeDigitalInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): InteractionUIControls {\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n  const isConnected = state === TaskState.CONNECTED;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n  return {\n    accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction getVoiceLegState(\n  currentState: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n  if (currentState === TaskState.WRAPPING_UP) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const isConsultingState =\n    currentState === TaskState.CONSULTING ||\n    currentState === TaskState.CONSULT_INITIATING ||\n    currentState === TaskState.CONF_INITIATING;\n  const consultOwnedBySelf =\n    context.consultInitiator ||\n    (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const hasConsultMedia = Boolean(\n    taskData?.consultMediaResourceId ||\n      Object.values(interaction?.media ?? {}).some((media: any) => media?.mType === 'consult')\n  );\n  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n  const selfConsultPendingOnConsultMedia =\n    selfParticipant?.consultState === 'consultInitiated' &&\n    !taskData?.isConsulted &&\n    hasConsultMedia;\n  const selfConsultingOnConsultMedia =\n    selfParticipant?.consultState === 'consulting' && hasConsultMedia;\n  const hasConsultLeg = Boolean(\n    !interaction?.isTerminated &&\n      ((consultOwnedBySelf && !taskData?.isConsulted) ||\n        selfConsultingOnConsultMedia ||\n        selfConsultPendingOnConsultMedia) &&\n      (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n  );\n\n  if (!hasConsultLeg) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  let mainState = TaskState.HELD;\n  if (currentState === TaskState.CONFERENCING) {\n    mainState = TaskState.CONFERENCING;\n  } else if (context.consultCallHeld) {\n    mainState = TaskState.CONNECTED;\n  }\n\n  return {\n    hasConsultLeg: true,\n    activeLeg: context.consultCallHeld ? 'main' : 'consult',\n    mainState,\n    consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n  };\n}\n\nexport function computeUIControls(\n  currentState: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): TaskUIControls {\n  if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n    return getDefaultUIControls();\n  }\n\n  switch (context.uiControlConfig.channelType) {\n    case TASK_CHANNEL_TYPE.VOICE: {\n      const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n        currentState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData\n      );\n\n      const mainControls = computeVoiceInteractionUIControls(\n        mainState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData,\n        'main'\n      );\n      const consultControls = hasConsultLeg\n        ? computeVoiceInteractionUIControls(\n            consultState,\n            context,\n            context.uiControlConfig,\n            fallbackTaskData,\n            'consult'\n          )\n        : getDefaultInteractionUIControls();\n\n      return createTaskUIControls(mainControls, consultControls, activeLeg);\n    }\n    case TASK_CHANNEL_TYPE.DIGITAL:\n      return createTaskUIControls(\n        computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n        getDefaultInteractionUIControls(),\n        'main'\n      );\n    default:\n      return getDefaultUIControls();\n  }\n}\n\nfunction haveInteractionUIControlsChanged(\n  previous: InteractionUIControls,\n  next: InteractionUIControls\n): boolean {\n  return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n    const prev = previous[key];\n    const curr = next[key];\n\n    return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n  });\n}\n\nexport function haveUIControlsChanged(\n  previous: TaskUIControls | undefined,\n  next: 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* UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n  InteractionUIControls,\n  TASK_CHANNEL_TYPE,\n  TaskData,\n  TaskUILeg,\n  TaskUIControls,\n  VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE} from './constants';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  getIsConsultInProgressForConferenceControls,\n  getIsConsultedAgentForControls,\n  getServerHoldStateForControls,\n} from '../TaskUtils';\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n  return {\n    accept: DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: DISABLED,\n    transfer: DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction createTaskUIControls(\n  main: InteractionUIControls,\n  consult: InteractionUIControls,\n  activeLeg: TaskUILeg\n): TaskUIControls {\n  return {\n    main,\n    consult,\n    activeLeg,\n  };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n  return createTaskUIControls(\n    getDefaultInteractionUIControls(),\n    getDefaultInteractionUIControls(),\n    'main'\n  );\n}\n\n/** Consult media must exist on the interaction payload, not only as a stale resource id. */\nfunction hasConsultMediaInInteraction(\n  interaction: TaskData['interaction'] | undefined,\n  consultMediaResourceId?: string\n): boolean {\n  const media = interaction?.media ?? {};\n  const hasConsultLeg = Object.values(media).some((entry: any) => entry?.mType === 'consult');\n\n  if (hasConsultLeg) return true;\n  if (!consultMediaResourceId) return false;\n\n  return Boolean(media[consultMediaResourceId]);\n}\n\nfunction computeVoiceInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData,\n  currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n  // Early exit for idle\n  if (state === TaskState.IDLE) {\n    return getDefaultInteractionUIControls();\n  }\n\n  // Prefer live task.data (fallback) over stale state-machine snapshot during multi-login sync.\n  const taskData = fallbackTaskData ?? context.taskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n  const isOutdial = interaction?.outboundType === 'OUTDIAL';\n  const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n  // Backend-derived checks\n  const customerInCall =\n    interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n  // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n  const customerPresent =\n    customerInCall ||\n    Boolean(\n      interaction &&\n        interaction.participants &&\n        Object.values(interaction.participants).some(\n          (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n        )\n    );\n  const participantCount =\n    interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n  const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n  // Note: ownership is used by some controls; keep computations local to those controls\n\n  // Context flags (set by state machine actions)\n  const {\n    consultInitiator,\n    consultDestinationAgentJoined,\n    consultDestinationType,\n    consultCallHeld,\n    consultFromConference,\n  } = context;\n  const {recordingControlsAvailable} = context;\n\n  // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n  const isEpDnConsult =\n    consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n\n  const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n  const stateImpliesConnected =\n    state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n  const isHeld = stateImpliesHeld || serverHold === true;\n  const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n  // State categories for cleaner logic\n  const isConsulting =\n    state === TaskState.CONSULTING ||\n    state === TaskState.CONSULT_INITIATING ||\n    state === TaskState.CONF_INITIATING;\n  const isConferencing = state === TaskState.CONFERENCING;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n  const selfInMainCall =\n    Boolean(selfAgentId) &&\n    Boolean(mainCallId) &&\n    Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n  const consultMedia = Object.values(interaction?.media ?? {}).find(\n    (media: any) =>\n      media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult'\n  ) as {participants?: string[]} | undefined;\n  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n  const selfInConsultCall =\n    Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId as string));\n  const hasConsultMedia = hasConsultMediaInInteraction(\n    interaction,\n    taskData?.consultMediaResourceId\n  );\n  const isConsultEndedForSelf =\n    taskData?.type === 'AgentConsultEnded' ||\n    taskData?.type === 'AgentConsultFailed' ||\n    (selfParticipant?.consultState === 'consultCompleted' &&\n      !hasConsultMedia &&\n      taskData?.isConsulted === false);\n  const effectiveConsultInitiator = isConsultEndedForSelf ? false : consultInitiator;\n  const effectiveConsultCallHeld = isConsultEndedForSelf ? false : consultCallHeld;\n  const effectiveConsultFromConference = isConsultEndedForSelf ? false : consultFromConference;\n  const effectiveConsultDestinationAgentJoined = isConsultEndedForSelf\n    ? false\n    : consultDestinationAgentJoined;\n  // After a consult ends for self, the backend stops sending consult media but the merged\n  // task.data can still carry the stale consult-media entry (reconcileData never deletes keys).\n  // Treat it as gone so post-consult main-leg controls (consult retry) are not blocked.\n  const effectiveHasConsultMedia = isConsultEndedForSelf ? false : hasConsultMedia;\n  const isConsultDestinationReady = effectiveConsultDestinationAgentJoined || isEpDnConsult;\n  const conferenceActive =\n    isConferencing || conferenceFromBackend || effectiveConsultFromConference;\n  // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n  const inConference =\n    conferenceActive && (isConferencing || selfInMainCall || effectiveConsultInitiator);\n\n  // Check if this is a consulted agent (must be after isConsulting is computed).\n  const isSoleAgentOnCall =\n    participantCount <= 1 && selfInMainCall && !isConsulting && !inConference;\n  const isConsulted =\n    inConference || isSoleAgentOnCall\n      ? false\n      : getIsConsultedAgentForControls(taskData, context, isConsulting) ||\n        (!effectiveConsultInitiator &&\n          (selfParticipant?.isConsulted === true ||\n            selfParticipant?.consultState === 'consulting'));\n\n  // Active call = can perform call operations\n  const isActive =\n    state === TaskState.CONNECTED ||\n    state === TaskState.HELD ||\n    state === TaskState.HOLD_INITIATING ||\n    state === TaskState.RESUME_INITIATING ||\n    isConsulting ||\n    isConferencing;\n\n  // Consulted agents have limited controls until they're in conference or wrapup\n  // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n  const hasFullControls = !isConsulted || effectiveConsultInitiator || inConference || isWrappingUp;\n  const consultOwnedBySelf =\n    effectiveConsultInitiator ||\n    (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const selfConsultPendingOnConsultMedia =\n    selfParticipant?.consultState === 'consultInitiated' &&\n    !taskData?.isConsulted &&\n    hasConsultMedia;\n  const ownerParticipant = interaction?.owner\n    ? interaction.participants?.[interaction.owner]\n    : undefined;\n  const otherAgentConsultInProgress = Boolean(\n    interaction?.participants &&\n      Object.values(interaction.participants).some((participant: any) => {\n        if (!participant || participant.hasLeft) return false;\n        if (participant.id === selfAgentId) return false;\n        if (participant.pType !== 'AGENT') return false;\n\n        return (\n          participant.consultState === 'consultInitiated' ||\n          participant.consultState === 'consultReserved' ||\n          participant.consultState === 'consulting' ||\n          participant.currentState === 'consulting'\n        );\n      })\n  );\n  const isHydratedConferenceConsultPending =\n    inConference && selfConsultPendingOnConsultMedia && !effectiveConsultDestinationAgentJoined;\n  const hasParallelConsultLeg =\n    !isConsultEndedForSelf &&\n    consultOwnedBySelf &&\n    !isConsulting &&\n    !isConsulted &&\n    (consultInProgress || effectiveConsultCallHeld || hasConsultMedia);\n  const activeLegForConferenceConsult = effectiveConsultCallHeld ? 'main' : 'consult';\n  const isCurrentLegActive = currentLeg === activeLegForConferenceConsult;\n  const isConferenceConsultTransferContext =\n    inConference && effectiveConsultInitiator && hasConsultMedia && isConsultDestinationReady;\n  const consultLegOnHold = isConsulting && effectiveConsultCallHeld;\n  const callProcessingDetails = interaction?.callProcessingDetails as\n    | {conferenceHoldParticipant?: boolean | string}\n    | undefined;\n  const conferenceHoldParticipant =\n    callProcessingDetails?.conferenceHoldParticipant === true ||\n    callProcessingDetails?.conferenceHoldParticipant === 'true';\n  const postDeclineHeldMainLeg =\n    consultInitiator &&\n    !consultDestinationAgentJoined &&\n    isHeld &&\n    inConference &&\n    conferenceHoldParticipant;\n  const postConsultCompletedHeldMainLeg =\n    selfParticipant?.consultState === 'consultCompleted' && isHeld && inConference && !isConsulting;\n  const nonOwnerPostConsultCompletedHeldMainLeg =\n    isHeld &&\n    inConference &&\n    !isConsulting &&\n    !consultInitiator &&\n    Boolean(selfAgentId) &&\n    Boolean(interaction?.owner) &&\n    selfAgentId !== interaction?.owner &&\n    ownerParticipant?.consultState === 'consultCompleted';\n  const isConsultPendingBeforeJoin =\n    selfParticipant?.consultState === 'consultInitiated' && !consultDestinationAgentJoined;\n  const hideExitConferenceWhileConsultPending =\n    currentLeg === 'main' &&\n    inConference &&\n    isConsultPendingBeforeJoin &&\n    (consultFromConference ||\n      consultInitiator ||\n      taskData?.type === 'AgentConsultCreated' ||\n      consultInProgress ||\n      isConsulting);\n  const hideExitConferenceDuringActiveConsultFromConference =\n    inConference &&\n    consultInitiator &&\n    consultDestinationAgentJoined &&\n    (isConsulting ||\n      taskData?.type === 'AgentConsulting' ||\n      selfParticipant?.consultState === 'consulting');\n  const hideExitConferenceOnMainLegForEpDnConsultFromConference =\n    currentLeg === 'main' &&\n    inConference &&\n    consultFromConference &&\n    consultInitiator &&\n    (isConsulting ||\n      consultInProgress ||\n      taskData?.type === 'AgentConsultCreated' ||\n      taskData?.type === 'AgentConsulting' ||\n      selfParticipant?.consultState === 'consultInitiated' ||\n      selfParticipant?.consultState === 'consulting');\n  const forceHeldPostConsultControls =\n    !hideExitConferenceWhileConsultPending &&\n    (postDeclineHeldMainLeg || postConsultCompletedHeldMainLeg);\n  const selfOnConsultLeg =\n    selfParticipant?.consultState === 'consulting' ||\n    selfParticipant?.currentState === 'consulting';\n  const showMainLegConferenceControlsDuringConsult =\n    currentLeg === 'main' && inConference && consultInProgress && !selfOnConsultLeg;\n  const allowHeldMainLegControlsForNonInitiator =\n    showMainLegConferenceControlsDuringConsult && !isHydratedConferenceConsultPending;\n  const isConsultRequestedPhase =\n    isConsultPendingBeforeJoin &&\n    !isConsulted &&\n    (consultInitiator ||\n      (Boolean(selfAgentId) &&\n        selfParticipant?.consultState === 'consultInitiated' &&\n        taskData?.agentId === selfAgentId));\n  const isConsultUnansweredFailure =\n    currentLeg === 'main' &&\n    !inConference &&\n    !taskData?.isConsulted &&\n    !effectiveHasConsultMedia &&\n    isHeld &&\n    selfParticipant?.consultState === 'consultCompleted' &&\n    (taskData?.type === 'AgentConsultFailed' ||\n      taskData?.type === 'AgentConsultEnded' ||\n      isConsultEndedForSelf);\n\n  if (isConsultUnansweredFailure) {\n    const recordingControl =\n      recordingControlsAvailable && config.isRecordingEnabled && !inConference\n        ? VISIBLE_ENABLED\n        : DISABLED;\n\n    return {\n      ...getDefaultInteractionUIControls(),\n      hold: VISIBLE_ENABLED,\n      transfer: VISIBLE_ENABLED,\n      consult: VISIBLE_ENABLED,\n      recording: recordingControl,\n      end: VISIBLE_DISABLED,\n    };\n  }\n\n  if (isConsultRequestedPhase) {\n    if (currentLeg === 'main') {\n      return {\n        ...getDefaultInteractionUIControls(),\n        transfer: VISIBLE_DISABLED,\n        conference: VISIBLE_DISABLED,\n        end: VISIBLE_DISABLED,\n      };\n    }\n\n    if (currentLeg === 'consult') {\n      return {\n        ...getDefaultInteractionUIControls(),\n        endConsult: VISIBLE_ENABLED,\n        switch: VISIBLE_DISABLED,\n        transfer: VISIBLE_DISABLED,\n        transferConference: inConference ? VISIBLE_DISABLED : DISABLED,\n        mergeToConference: VISIBLE_DISABLED,\n      };\n    }\n  }\n\n  return {\n    // Accept/Decline: Voice tasks in offered state\n    // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)\n    // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show \"Accept\" disabled)\n    // Extension mode (non-WebRTC): accept disabled (Widgets show \"Ringing...\")\n    accept:\n      state === TaskState.OFFERED && !interaction?.isTerminated\n        ? {isVisible: true, isEnabled: isWebrtc && !isOutdial}\n        : DISABLED,\n    decline: (() => {\n      if (!isWebrtc || state !== TaskState.OFFERED || interaction?.isTerminated) return DISABLED;\n\n      return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // Hold: visible in connected/held/conference, disabled in conference/consulting\n    hold: (() => {\n      if (!hasFullControls) return DISABLED;\n      if (forceHeldPostConsultControls) return VISIBLE_ENABLED;\n      if (\n        consultOwnedBySelf &&\n        (isConsulting || hasParallelConsultLeg || effectiveConsultCallHeld)\n      ) {\n        return DISABLED;\n      }\n      if (hasParallelConsultLeg) return DISABLED;\n      if (state === TaskState.OFFERED) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      // Visibility: connected || held || inConference\n      if (!(isConnected || isHeld || inConference)) return DISABLED;\n      // Enabled: (connected || held) && !inConference && !isConsulting\n      const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n      return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Mute: WebRTC only, active calls; hidden entirely during wrapup\n    mute: (() => {\n      if (!isWebrtc) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;\n      // The consulted agent has no separate consult leg; their main leg is the active call, so\n      // mute stays available while they consult (the heuristic below targets the initiator's\n      // inactive leg, not the consultee's only leg).\n      const isConsultedActiveMainLeg = isConsulted && currentLeg === 'main';\n      if (\n        (isConsulting || hasParallelConsultLeg) &&\n        !isCurrentLegActive &&\n        !isConsultedActiveMainLeg\n      ) {\n        return VISIBLE_DISABLED;\n      }\n      if (isConsulting) return VISIBLE_ENABLED;\n\n      if (isConnected || isHeld || isConferencing) {\n        if (inConference) return VISIBLE_ENABLED;\n\n        return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // End: varies by state; during consulting only on main leg (consult held)\n    end: (() => {\n      if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n      if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n      if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n      if (!config.isEndTaskEnabled) return DISABLED;\n      if (hasParallelConsultLeg) {\n        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (isConsulting) {\n        if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n        return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n      }\n\n      if (inConference) {\n        if (isConsulted) return DISABLED;\n        if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n\n        if (consultInProgress) return VISIBLE_DISABLED;\n\n        return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Transfer: connected/held/conference\n    transfer: (() => {\n      if (isHydratedConferenceConsultPending) return VISIBLE_DISABLED;\n      if (isConferenceConsultTransferContext && currentLeg === 'main' && isCurrentLegActive) {\n        return DISABLED;\n      }\n      if (inConference && isConsulting && consultInitiator) return DISABLED;\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n      }\n      if (isConsulting) {\n        if (!consultInitiator) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n        if (consultLegOnHold) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): transfer is hidden\n        // Pending conference (only self agent): transfer remains available\n        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n      }\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Consult: connected/held/conference when conditions met\n    consult: (() => {\n      const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n      if (\n        isHeld &&\n        !inConference &&\n        !effectiveHasConsultMedia &&\n        selfParticipant?.consultState === 'consultCompleted' &&\n        !taskData?.isConsulted\n      ) {\n        const canRetryConsult = !maxParticipants && customerPresent && !otherAgentConsultInProgress;\n\n        return {isVisible: true, isEnabled: canRetryConsult};\n      }\n\n      if (inConference && nonOwnerPostConsultCompletedHeldMainLeg) return VISIBLE_DISABLED;\n      if (hasParallelConsultLeg) return DISABLED;\n      if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n        return DISABLED;\n      }\n\n      // In conference: behavior depends on whether it's a real multi-agent conference\n      if (inConference) {\n        // Pending conference (only self agent): consult disabled\n        if (participantCount <= 1) return VISIBLE_DISABLED;\n        // Real conference: consult enabled if conditions met\n        const canFromConference =\n          !maxParticipants &&\n          customerPresent &&\n          !consultInProgress &&\n          !otherAgentConsultInProgress &&\n          !isConsulting;\n\n        return {isVisible: true, isEnabled: canFromConference};\n      }\n\n      // Enabled conditions for connected/held\n      const canFromConnected =\n        !maxParticipants && customerPresent && !consultInProgress && !isConsulted;\n\n      return {isVisible: true, isEnabled: canFromConnected};\n    })(),\n\n    // ConsultTransfer: always hidden (use transfer button)\n    consultTransfer: DISABLED,\n\n    // EndConsult: during consulting\n    endConsult: (() => {\n      if (!isConsulting) return DISABLED;\n      if (isConsulted && isConferencing) return DISABLED;\n      if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n        return DISABLED;\n      }\n\n      return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n    })(),\n\n    // Recording: connected/held, hidden in real conference, visible in pending conference\n    recording: (() => {\n      if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n      if (!hasFullControls || isConsulting) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): recording hidden\n        // Pending conference (only self agent): recording available\n        return participantCount > 1 ? DISABLED : VISIBLE_ENABLED;\n      }\n      if (hasParallelConsultLeg && !customerPresent) return DISABLED;\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n        return VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // Conference: during consulting, enabled on both legs when agent joined\n    // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n    conference: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) {\n          return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n        }\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n        return DISABLED;\n      }\n      if (!hasFullControls || !isConsulting) return DISABLED;\n      if (!consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Wrapup: wrapping up state\n    wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n    // ExitConference: in conference with multiple agents in main call\n    exitConference: (() => {\n      if (hideExitConferenceWhileConsultPending) return DISABLED;\n      if (hideExitConferenceOnMainLegForEpDnConsultFromConference) return DISABLED;\n      if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n      if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n      if (hideExitConferenceDuringActiveConsultFromConference) return DISABLED;\n      if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n      if (isConsulted && !isConferencing) return DISABLED;\n      if (!inConference) return DISABLED;\n      if (participantCount <= 1) return DISABLED;\n      if (consultInProgress) return VISIBLE_DISABLED;\n      const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n      return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // TransferConference: in conference with active consult, owner consulting from conference\n    transferConference: (() => {\n      if (isConferenceConsultTransferContext && !isCurrentLegActive) return VISIBLE_DISABLED;\n      const consultLegTransferAvailable =\n        currentLeg === 'consult' && inConference && consultInitiator && hasConsultMedia;\n      const selfConsultingOnParticipantState = selfParticipant?.consultState === 'consulting';\n      const conferenceTransferAvailable =\n        consultLegTransferAvailable ||\n        (inConference &&\n          consultInitiator &&\n          hasConsultMedia &&\n          (isConsulting || consultInProgress || selfConsultingOnParticipantState));\n      if (consultLegOnHold) return DISABLED;\n      if (hasParallelConsultLeg && !conferenceTransferAvailable) return DISABLED;\n      if (!conferenceTransferAvailable && (!inConference || !isConsulting)) return DISABLED;\n      if (!consultInitiator || isConsulted) return DISABLED;\n\n      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // MergeToConference: mirrors conference control, enabled on both legs\n    mergeToConference: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n      if (!isConsulting || !consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Switch: visible only on the currently active leg\n    switch: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n      if (!customerPresent && hasParallelConsultLeg) return DISABLED;\n      if (currentLeg === 'consult') {\n        if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      return DISABLED;\n    })(),\n  };\n}\n\nfunction computeDigitalInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): InteractionUIControls {\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n  const isConnected = state === TaskState.CONNECTED;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n  return {\n    accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n  };\n}\n\nfunction getVoiceLegState(\n  currentState: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n  if (currentState === TaskState.WRAPPING_UP) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  const taskData = fallbackTaskData ?? context.taskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n  const hasConsultMedia = hasConsultMediaInInteraction(\n    interaction,\n    taskData?.consultMediaResourceId\n  );\n  const isConsultEndedForSelf =\n    taskData?.type === 'AgentConsultEnded' ||\n    taskData?.type === 'AgentConsultFailed' ||\n    (selfParticipant?.consultState === 'consultCompleted' &&\n      !hasConsultMedia &&\n      taskData?.isConsulted === false);\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const isConsultingState =\n    currentState === TaskState.CONSULTING ||\n    currentState === TaskState.CONSULT_INITIATING ||\n    currentState === TaskState.CONF_INITIATING;\n  const consultOwnedBySelf =\n    context.consultInitiator ||\n    (Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId);\n  const selfConsultPendingOnConsultMedia =\n    selfParticipant?.consultState === 'consultInitiated' &&\n    !taskData?.isConsulted &&\n    hasConsultMedia;\n  const selfConsultingOnConsultMedia =\n    selfParticipant?.consultState === 'consulting' && hasConsultMedia;\n  const isConsultUnansweredFailure =\n    !taskData?.isConsulted &&\n    !hasConsultMedia &&\n    selfParticipant?.consultState === 'consultCompleted' &&\n    Boolean(mainCallId && taskData?.interaction?.media?.[mainCallId]?.isHold === true) &&\n    taskData?.interaction?.state !== 'conference' &&\n    !getIsConferenceInProgress(taskData);\n  const hasConsultLeg = Boolean(\n    !isConsultEndedForSelf &&\n      !interaction?.isTerminated &&\n      !isConsultUnansweredFailure &&\n      (consultOwnedBySelf || selfConsultingOnConsultMedia || selfConsultPendingOnConsultMedia) &&\n      (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n  );\n\n  if (!hasConsultLeg) {\n    let mainState = currentState;\n    if (isConsultEndedForSelf && taskData?.interaction) {\n      const resolvedMainId = taskData.interaction.mainInteractionId || taskData.interactionId;\n      const isMainHeld = Boolean(\n        resolvedMainId && taskData.interaction.media?.[resolvedMainId]?.isHold === true\n      );\n\n      if (taskData.interaction.state === 'conference' || getIsConferenceInProgress(taskData)) {\n        mainState = TaskState.CONFERENCING;\n      } else if (isMainHeld || taskData.interaction.state === 'hold') {\n        mainState = TaskState.HELD;\n      } else {\n        mainState = TaskState.CONNECTED;\n      }\n    }\n\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  let mainState = TaskState.HELD;\n  if (currentState === TaskState.CONFERENCING) {\n    mainState = TaskState.CONFERENCING;\n  } else if (context.consultCallHeld) {\n    mainState = TaskState.CONNECTED;\n  }\n\n  return {\n    hasConsultLeg: true,\n    activeLeg: context.consultCallHeld ? 'main' : 'consult',\n    mainState,\n    consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n  };\n}\n\nexport function computeUIControls(\n  currentState: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): TaskUIControls {\n  if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n    return getDefaultUIControls();\n  }\n\n  switch (context.uiControlConfig.channelType) {\n    case TASK_CHANNEL_TYPE.VOICE: {\n      const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n        currentState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData\n      );\n\n      const mainControls = computeVoiceInteractionUIControls(\n        mainState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData,\n        'main'\n      );\n      const consultControls = hasConsultLeg\n        ? computeVoiceInteractionUIControls(\n            consultState,\n            context,\n            context.uiControlConfig,\n            fallbackTaskData,\n            'consult'\n          )\n        : getDefaultInteractionUIControls();\n\n      return createTaskUIControls(mainControls, consultControls, activeLeg);\n    }\n    case TASK_CHANNEL_TYPE.DIGITAL:\n      return createTaskUIControls(\n        computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n        getDefaultInteractionUIControls(),\n        'main'\n      );\n    default:\n      return getDefaultUIControls();\n  }\n}\n\nfunction haveInteractionUIControlsChanged(\n  previous: InteractionUIControls,\n  next: InteractionUIControls\n): boolean {\n  return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n    const prev = previous[key];\n    const curr = next[key];\n\n    return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n  });\n}\n\nexport function haveUIControlsChanged(\n  previous: TaskUIControls | undefined,\n  next: 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package/dist/types/constants.d.ts

@@ -57,5 +57,6 @@ export declare const METHODS: {
     GET_OUTDIAL_ANI_ENTRIES: string;
     GET_BASE_URL: string;
     SEND_EVENT: string;
+    GET_SUGGESTED_RESPONSE: string;
     FETCH_HISTORIC_TRANSCRIPTS: string;
 };

package/dist/types/metrics/constants.d.ts

@@ -145,6 +145,8 @@ export declare const METRIC_EVENT_NAMES: {
     readonly OUTDIAL_ANI_EP_FETCH_FAILED: "Outdial ANI Entries Fetch Failed";
     readonly AI_ASSISTANT_SEND_EVENT_SUCCESS: "AI Assistant Send Event Success";
     readonly AI_ASSISTANT_SEND_EVENT_FAILED: "AI Assistant Send Event Failed";
+    readonly AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: "AI Assistant Get Suggested Response Success";
+    readonly AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: "AI Assistant Get Suggested Response Failed";
     readonly AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: "AI Assistant Fetch Historic Transcripts Success";
     readonly AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: "AI Assistant Fetch Historic Transcripts Failed";
 };

package/dist/types/services/ApiAiAssistant.d.ts

@@ -1,4 +1,4 @@
-import { WebexSDK, TranscriptAction, AIAssistantEventType, AIAssistantEventName, HistoricTranscriptsResponse } from '../types';
+import { WebexSDK, TranscriptAction, AIAssistantEventType, AIAssistantEventName, HistoricTranscriptsResponse, SuggestedResponseParams } from '../types';
 import { AIFeatureFlags } from './config/types';
 /**
  * ApiAIAssistant provides AI Assistant APIs for transcript controls.
@@ -19,7 +19,15 @@ export declare class ApiAIAssistant {
      * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
      * @param action - action within eventDetails (e.g. 'START' or 'STOP')
      */
-    sendEvent(agentId: string, interactionId: string, eventType: AIAssistantEventType, eventName: AIAssistantEventName, action: TranscriptAction): Promise<Record<string, unknown>>;
+    sendEvent(agentId: string, interactionId: string, eventType: AIAssistantEventType, eventName: AIAssistantEventName, action?: TranscriptAction, context?: string, languageCode?: string, trackingId?: string): Promise<Record<string, unknown>>;
+    /**
+     * Requests a suggested response for an interaction.
+     *
+     * @param params - Suggestion request parameters
+     * @returns HTTP response body from the AI Assistant event API
+     * @public
+     */
+    getSuggestedResponse(params: SuggestedResponseParams): Promise<any>;
     /**
      * Fetches historic transcripts for an interaction.
      * This API is allowed only when real-time transcription feature is enabled.

package/dist/types/services/config/types.d.ts

@@ -114,6 +114,14 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event emitted when a mid-call summary is available */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event emitted when a post-call summary is available */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
 };
 /**
  * Events emitted on Contact Center agent operations
@@ -273,6 +281,14 @@ export declare const CC_EVENTS: {
     readonly AGENT_INVITE_FAILED: "AgentInviteFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event emitted when a mid-call summary is available */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event emitted when a post-call summary is available */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
     /** Welcome event when agent connects to websocket/backend */
     readonly WELCOME: "Welcome";
     /** Event emitted when agent re-login is successful */

package/dist/types/services/task/Task.d.ts

@@ -106,6 +106,16 @@ export default abstract class Task extends EventEmitter implements ITask {
      * ```
      */
     updateTaskData(updatedData: TaskData, shouldOverwrite?: boolean): ITask;
+    /**
+     * The backend sends `interaction.media` and `interaction.participants` as complete snapshots
+     * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the
+     * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)
+     * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button
+     * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).
+     * Make only these two snapshot maps authoritative to the incoming payload, leaving every other
+     * field on the generic deep-merge path (CAD and other partial updates still merge as before).
+     */
+    private pruneStaleInteractionMaps;
     /**
      * This is used to blind transfer or vTeam transfer the task
      * @param transferPayload

package/dist/types/services/task/state-machine/TaskStateMachine.d.ts

@@ -33,6 +33,12 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
         HYDRATE: {
             actions: string[];
         };
+        CONSULT_CREATED: {
+            actions: string[];
+        };
+        CONSULT_FAILED: {
+            actions: string[];
+        };
     };
     states: {
         IDLE: {
@@ -157,6 +163,20 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                 TRANSFER_FAILED: {
                     actions: string[];
                 };
+                CONSULT_END: ({
+                    guard: ({ context, event }: {
+                        context: any;
+                        event: any;
+                    }) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    guard: ({ context }: {
+                        context: any;
+                    }) => boolean;
+                    actions: string[];
+                    target?: undefined;
+                })[];
                 CONTACT_ENDED: ({
                     guard: ({ event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -213,6 +233,10 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULTING_ACTIVE: {
+                    target: TaskState;
+                    actions: string[];
+                };
                 TRANSFER_SUCCESS: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -234,6 +258,9 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                     guard?: undefined;
                 })[];
+                CONSULT_END: {
+                    actions: string[];
+                };
                 TASK_WRAPUP: {
                     target: TaskState;
                     actions: string[];
@@ -264,6 +291,10 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULTING_ACTIVE: {
+                    target: TaskState;
+                    actions: string[];
+                };
                 CONSULT_FAILED: ({
                     guard: ({ context }: {
                         context: any;
@@ -284,6 +315,15 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     actions: string[];
                     guard?: undefined;
                 })[];
+                CONSULT_END: ({
+                    guard: ({ event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         CONSULTING: {
@@ -291,6 +331,17 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                 CONSULTING_ACTIVE: {
                     actions: string[];
                 };
+                CONSULT_FAILED: ({
+                    guard: ({ context }: {
+                        context: any;
+                    }) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 CONSULT_END: ({
                     guard: ({ context, event }: {
                         context: any;
@@ -440,6 +491,10 @@ export declare function getTaskStateMachineConfig(uiControlConfig: UIControlConf
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULTING_ACTIVE: {
+                    target: TaskState;
+                    actions: string[];
+                };
                 PARTICIPANT_LEAVE: ({
                     guard: (params: any) => boolean;
                     target: TaskState;
@@ -535,6 +590,12 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
         HYDRATE: {
             actions: string[];
         };
+        CONSULT_CREATED: {
+            actions: string[];
+        };
+        CONSULT_FAILED: {
+            actions: string[];
+        };
     };
     states: {
         IDLE: {
@@ -659,6 +720,20 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                 TRANSFER_FAILED: {
                     actions: string[];
                 };
+                CONSULT_END: ({
+                    guard: ({ context, event }: {
+                        context: any;
+                        event: any;
+                    }) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    guard: ({ context }: {
+                        context: any;
+                    }) => boolean;
+                    actions: string[];
+                    target?: undefined;
+                })[];
                 CONTACT_ENDED: ({
                     guard: ({ event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -715,6 +790,10 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULTING_ACTIVE: {
+                    target: TaskState;
+                    actions: string[];
+                };
                 TRANSFER_SUCCESS: ({
                     guard: ({ context, event }: import("./guards").GuardParams) => boolean;
                     target: TaskState;
@@ -736,6 +815,9 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                     guard?: undefined;
                 })[];
+                CONSULT_END: {
+                    actions: string[];
+                };
                 TASK_WRAPUP: {
                     target: TaskState;
                     actions: string[];
@@ -766,6 +848,10 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULTING_ACTIVE: {
+                    target: TaskState;
+                    actions: string[];
+                };
                 CONSULT_FAILED: ({
                     guard: ({ context }: {
                         context: any;
@@ -786,6 +872,15 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     actions: string[];
                     guard?: undefined;
                 })[];
+                CONSULT_END: ({
+                    guard: ({ event }: import("./guards").GuardParams) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
             };
         };
         CONSULTING: {
@@ -793,6 +888,17 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                 CONSULTING_ACTIVE: {
                     actions: string[];
                 };
+                CONSULT_FAILED: ({
+                    guard: ({ context }: {
+                        context: any;
+                    }) => boolean;
+                    target: TaskState;
+                    actions: string[];
+                } | {
+                    target: TaskState;
+                    actions: string[];
+                    guard?: undefined;
+                })[];
                 CONSULT_END: ({
                     guard: ({ context, event }: {
                         context: any;
@@ -942,6 +1048,10 @@ export declare function createTaskStateMachine(uiControlConfig: UIControlConfig,
                     target: TaskState;
                     actions: string[];
                 };
+                CONSULTING_ACTIVE: {
+                    target: TaskState;
+                    actions: string[];
+                };
                 PARTICIPANT_LEAVE: ({
                     guard: (params: any) => boolean;
                     target: TaskState;

package/dist/types/services/task/state-machine/actions.d.ts

@@ -3,6 +3,8 @@
  */
 import { TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap } from './types';
 import { TaskState } from './constants';
+import { TaskData } from '../types';
+export declare const getTaskStateForUiControls: (taskData: TaskData | undefined, selfAgentId: string | undefined) => TaskState;
 export declare function createInitialContext(uiControlConfig: UIControlConfig, initialState?: TaskState): TaskContext;
 export declare function updateUIControls(currentState: TaskState): import("xstate").ActionFunction<TaskContext, TaskEventPayload, TaskEventPayload, {}, import("xstate").ProvidedActor, never, never, never, never>;
 export declare const actions: TaskActionsMap;

package/dist/types/types.d.ts

@@ -621,6 +621,26 @@ export type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;
  * @ignore
  */
 export type TranscriptAction = 'START' | 'STOP';
+/**
+ * Parameters used to request an AI Assistant suggested response.
+ * @public
+ * @example
+ * const params: SuggestedResponseParams = {
+ *   interactionId: 'interaction-123',
+ *   actionTimeStamp: Date.now(),
+ *   context: 'Need help with credit card payment due date',
+ * };
+ */
+export type SuggestedResponseParams = {
+    /** Agent identifier */
+    agentId: string;
+    /** Interaction identifier for which suggestion should be generated */
+    interactionId: string;
+    /** Optional additional context that should refine the suggestion */
+    context?: string;
+    /** Optional language code for suggestions (for example, 'en'). Defaults to 'en'. */
+    languageCode?: string;
+};
 /**
  * Supported AI Assistant event categories.
  * @public
@@ -652,6 +672,10 @@ export type AIAssistantEventType = Enum<typeof AIAssistantEventType>;
 export declare const AIAssistantEventName: {
     /** Request transcript streaming for an interaction */
     readonly GET_TRANSCRIPTS: "GET_TRANSCRIPTS";
+    /** Request a suggested response for an interaction */
+    readonly GET_SUGGESTIONS: "GET_SUGGESTIONS";
+    /** Add extra context to refine a suggested response */
+    readonly ADD_SUGGESTIONS_EXTRA_CONTEXT: "ADD_SUGGESTIONS_EXTRA_CONTEXT";
     /** Request mid-call summary generation */
     readonly GET_MID_CALL_SUMMARY: "GET_MID_CALL_SUMMARY";
     /** Request post-call summary generation */