@webex/contact-center 3.12.0-task-refactor.7 → 3.12.0-task-refactor.9

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_types2","_constants2","getIsCustomerInCall","interaction","interactionId","mainCallMedia","media","participants","some","participantId","participant","pType","PARTICIPANT_TYPE","CUSTOMER","hasLeft","exports","getConferenceParticipantsCount","count","SUPERVISOR","VVA","getIsConsultInProgressForConferenceControls","mainCallId","selfAgentId","mainParticipants","Array","isArray","length","mainSet","Set","Object","values","m","mType","p","consultLegActive","consultState","isConsulted","currentState","has","getIsConsultedAgentForControls","taskData","context","isConsultingState","Boolean","consultInitiator","getServerHoldStateForControls","fallbackTaskData","undefined","isHold","mediaId","mediaResourceId","isPrimary","task","agentId","data","owner","isParticipantInMainInteraction","mediaObj","MEDIA_TYPE_MAIN_CALL","includes","checkParticipantNotInInteraction","getIsConferenceInProgress","mainInteractionId","mediaMainCall","participantsInMainCall","agentParticipants","forEach","add","size","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","getConsultMediaResourceId","consultMediaResourceId","entries"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\nimport {PARTICIPANT_TYPE, MEDIA_TYPE_MAIN_CALL} from './state-machine/constants';\nimport {TaskContext} from './state-machine/types';\n\n/**\n * Checks if the customer is still in the call (not left)\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns true if customer is in the call\n */\nexport const getIsCustomerInCall = (interaction: Interaction, interactionId: string): boolean => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return false;\n  }\n\n  return mainCallMedia.participants.some((participantId: string) => {\n    const participant = participants[participantId];\n\n    return participant?.pType === PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;\n  });\n};\n\n/**\n * Gets the count of active agent participants in the conference\n * Excludes Customer, Supervisor, and VVA participant types\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns Number of active agent participants\n */\nexport const getConferenceParticipantsCount = (\n  interaction: Interaction,\n  interactionId: string\n): number => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return 0;\n  }\n\n  let count = 0;\n  for (const participantId of mainCallMedia.participants) {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      count += 1;\n    }\n  }\n\n  return count;\n};\n\n/**\n * Determines if a consult is actively in-progress for conference control gating.\n * This is used to disable conference controls (End/Consult) only when a consult leg\n * still exists outside the main call participants.\n */\nexport const getIsConsultInProgressForConferenceControls = (\n  interaction: Interaction | undefined,\n  mainCallId: string | undefined,\n  selfAgentId: string | undefined\n): boolean => {\n  if (!interaction || !mainCallId) return false;\n\n  const mainParticipants = interaction.media?.[mainCallId]?.participants;\n  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;\n\n  const mainSet = new Set(mainParticipants);\n  const media = interaction.media;\n  if (!media) return false;\n\n  return Object.values(media).some((m: any) => {\n    if (!m || m.mType !== 'consult') return false;\n    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;\n\n    return m.participants.some((participantId: string) => {\n      const p: any = interaction.participants?.[participantId];\n      if (!p || p.hasLeft) return false;\n      if (selfAgentId && participantId === selfAgentId) return false;\n\n      const consultLegActive =\n        p.consultState === 'consulting' ||\n        p.isConsulted === true ||\n        p.currentState === 'consulting';\n\n      return consultLegActive && !mainSet.has(participantId);\n    });\n  });\n};\n\nexport const getIsConsultedAgentForControls = (\n  taskData: TaskData | null,\n  context: TaskContext,\n  isConsultingState: boolean\n): boolean => {\n  return Boolean(taskData?.isConsulted) || (isConsultingState && !context.consultInitiator);\n};\n\nexport const getServerHoldStateForControls = (\n  context: TaskContext,\n  mainCallId?: string,\n  fallbackTaskData?: TaskData | null\n): boolean | undefined => {\n  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;\n  if (!media) return undefined;\n\n  if (mainCallId && media[mainCallId]) {\n    return media[mainCallId].isHold ?? false;\n  }\n\n  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;\n  if (!mediaId) return undefined;\n\n  return media[mediaId]?.isHold;\n};\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj &&\n      mediaObj.mType === MEDIA_TYPE_MAIN_CALL &&\n      mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param data - The task data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n *\n * For Agent B (consulted agent), their task's interactionId may be different from the main call.\n * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  if (!data.interaction) return false;\n\n  const mainCallId = data.interaction.mainInteractionId || data.interactionId;\n  const mediaMainCall = data.interaction.media?.[mainCallId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const {participants} = data.interaction;\n\n  const agentParticipants = new Set();\n  participantsInMainCall.forEach((participantId: string) => {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      agentParticipants.add(participantId);\n    }\n  });\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param interaction - The interaction object\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Gets the consult media resource ID for switch-call operations.\n * Searches for the consult media leg in the interaction.\n *\n * @param interaction - The interaction object\n * @param consultMediaResourceId - The consult media resource ID from task data\n * @param agentId - Current agent ID\n * @returns The consult media resource ID or undefined\n */\nexport const getConsultMediaResourceId = (\n  interaction: Interaction | undefined,\n  consultMediaResourceId: string | undefined,\n  agentId: string | undefined\n): string | undefined => {\n  // First priority: use consultMediaResourceId from task data if available\n  if (consultMediaResourceId) 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+{"version":3,"names":["_types","require","_constants","_types2","_constants2","getIsCustomerInCall","interaction","interactionId","mainCallMedia","media","participants","some","participantId","participant","pType","PARTICIPANT_TYPE","CUSTOMER","hasLeft","exports","getConferenceParticipantsCount","count","SUPERVISOR","VVA","getIsConsultInProgressForConferenceControls","mainCallId","selfAgentId","mainParticipants","Array","isArray","length","mainSet","Set","Object","values","m","mType","p","consultState","isRonaPendingConsultee","hasJoined","consultLegActive","currentState","isConsulted","has","getIsConsultedAgentForControls","taskData","context","isConsultingState","Boolean","consultInitiator","getServerHoldStateForControls","fallbackTaskData","undefined","isHold","mediaId","mediaResourceId","isPrimary","task","agentId","data","owner","isParticipantInMainInteraction","mediaObj","MEDIA_TYPE_MAIN_CALL","includes","checkParticipantNotInInteraction","getIsConferenceInProgress","mainInteractionId","mediaMainCall","participantsInMainCall","agentParticipants","forEach","add","size","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","getConsultMediaResourceId","consultMediaResourceId","entries"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\nimport {PARTICIPANT_TYPE, MEDIA_TYPE_MAIN_CALL} from './state-machine/constants';\nimport {TaskContext} from './state-machine/types';\n\n/**\n * Checks if the customer is still in the call (not left)\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns true if customer is in the call\n */\nexport const getIsCustomerInCall = (interaction: Interaction, interactionId: string): boolean => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return false;\n  }\n\n  return mainCallMedia.participants.some((participantId: string) => {\n    const participant = participants[participantId];\n\n    return participant?.pType === PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;\n  });\n};\n\n/**\n * Gets the count of active agent participants in the conference\n * Excludes Customer, Supervisor, and VVA participant types\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns Number of active agent participants\n */\nexport const getConferenceParticipantsCount = (\n  interaction: Interaction,\n  interactionId: string\n): number => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return 0;\n  }\n\n  let count = 0;\n  for (const participantId of mainCallMedia.participants) {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      count += 1;\n    }\n  }\n\n  return count;\n};\n\n/**\n * Determines if a consult is actively in-progress for conference control gating.\n * This is used to disable conference controls (End/Consult) only when a consult leg\n * still exists outside the main call participants.\n */\nexport const getIsConsultInProgressForConferenceControls = (\n  interaction: Interaction | undefined,\n  mainCallId: string | undefined,\n  selfAgentId: string | undefined\n): boolean => {\n  if (!interaction || !mainCallId) return false;\n\n  const mainParticipants = interaction.media?.[mainCallId]?.participants;\n  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;\n\n  const mainSet = new Set(mainParticipants);\n  const media = interaction.media;\n  if (!media) return false;\n\n  return Object.values(media).some((m: any) => {\n    if (!m || m.mType !== 'consult') return false;\n    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;\n\n    return m.participants.some((participantId: string) => {\n      const p: any = interaction.participants?.[participantId];\n      if (!p || p.hasLeft) return false;\n      if (selfAgentId && participantId === selfAgentId) return false;\n\n      const consultState = p.consultState as string | undefined;\n      const isRonaPendingConsultee = consultState === 'consultReserved' && p.hasJoined === false;\n      const consultLegActive =\n        consultState === 'consulting' ||\n        p.currentState === 'consulting' ||\n        (p.isConsulted === true && consultState !== 'consultCompleted' && !isRonaPendingConsultee);\n\n      return consultLegActive && !mainSet.has(participantId);\n    });\n  });\n};\n\nexport const getIsConsultedAgentForControls = (\n  taskData: TaskData | null,\n  context: TaskContext,\n  isConsultingState: boolean\n): boolean => {\n  return Boolean(taskData?.isConsulted) || (isConsultingState && !context.consultInitiator);\n};\n\nexport const getServerHoldStateForControls = (\n  context: TaskContext,\n  mainCallId?: string,\n  fallbackTaskData?: TaskData | null\n): boolean | undefined => {\n  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;\n  if (!media) return undefined;\n\n  if (mainCallId && media[mainCallId]) {\n    return media[mainCallId].isHold ?? false;\n  }\n\n  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;\n  if (!mediaId) return undefined;\n\n  return media[mediaId]?.isHold;\n};\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - 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The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param data - The task data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n *\n * For Agent B (consulted agent), their task's interactionId may be different from the main call.\n * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  if (!data.interaction) return false;\n\n  const mainCallId = data.interaction.mainInteractionId || data.interactionId;\n  const mediaMainCall = data.interaction.media?.[mainCallId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const {participants} = data.interaction;\n\n  const agentParticipants = new Set();\n  participantsInMainCall.forEach((participantId: string) => {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      agentParticipants.add(participantId);\n    }\n  });\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - 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WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Gets the consult media resource ID for switch-call operations.\n * Searches for the consult media leg in the interaction.\n *\n * @param interaction - The interaction object\n * @param consultMediaResourceId - The consult media resource ID from task data\n * @param agentId - Current agent ID\n * @returns The consult media resource ID or undefined\n */\nexport const getConsultMediaResourceId = (\n  interaction: Interaction | undefined,\n  consultMediaResourceId: string | undefined,\n  agentId: string | undefined\n): string | undefined => {\n  // First priority: use consultMediaResourceId from task data if available\n  if (consultMediaResourceId) 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package/dist/services/task/state-machine/TaskStateMachine.js

@@ -74,6 +74,15 @@ function getTaskStateMachineConfig(uiControlConfig) {
       // This root-level handler is for when task is already in another state (just updates data).
       [_constants.TaskEvent.HYDRATE]: {
         actions: ['updateTaskData', 'emitTaskHydrate']
+      },
+      // AgentConsultCreated from Stable Prod while already HELD/CONNECTED (external consult).
+      // Child states do not handle CONSULT_CREATED; wire here so updateTaskData + setConsultInitiator run.
+      [_constants.TaskEvent.CONSULT_CREATED]: {
+        actions: ['updateTaskData', 'setConsultInitiator']
+      },
+      // AgentConsultFailed (RONA) while HELD/CONNECTED without passing through CONSULT_INITIATING.
+      [_constants.TaskEvent.CONSULT_FAILED]: {
+        actions: ['updateTaskData', 'handleConsultFailed']
       }
     },
     states: {
@@ -239,6 +248,25 @@ function getTaskStateMachineConfig(uiControlConfig) {
           [_constants.TaskEvent.TRANSFER_FAILED]: {
             actions: ['updateTaskData']
           },
+          // AgentConsultEnded from Stable Prod while on connected leg (external end consult).
+          [_constants.TaskEvent.CONSULT_END]: [{
+            guard: ({
+              context,
+              event
+            }) => {
+              if (context.consultInitiator !== true) return false;
+              const taskData = (0, _guards.getTaskDataFromEvent)(event);
+              const mainId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;
+              return Boolean(mainId && taskData?.interaction?.media?.[mainId]?.isHold === true);
+            },
+            target: _constants.TaskState.HELD,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }, {
+            guard: ({
+              context
+            }) => context.consultInitiator === true,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }],
           // AgentContactEnded Event
           [_constants.TaskEvent.CONTACT_ENDED]: [{
             // Conference still active → CONFERENCING
@@ -308,6 +336,11 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.CONSULT_INITIATING,
             actions: ['setConsultInitiator', 'setConsultDestination']
           },
+          // AgentConsulting while main leg is held (Task Refactor / Stable Prod consult accept).
+          [_constants.TaskEvent.CONSULTING_ACTIVE]: {
+            target: _constants.TaskState.CONSULTING,
+            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
+          },
           // TODO: This may not be a valid transition, need to be removed
           // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred
           [_constants.TaskEvent.TRANSFER_SUCCESS]: [{
@@ -333,6 +366,10 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.TERMINATED,
             actions: ['updateTaskData', 'markEnded', 'emitTaskEnd']
           }],
+          // AgentConsultEnded from Stable Prod while main leg is held (external end consult).
+          [_constants.TaskEvent.CONSULT_END]: {
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          },
           // TODO: This may not be a valid transition, this needs to be checked as well
           [_constants.TaskEvent.TASK_WRAPUP]: {
             target: _constants.TaskState.WRAPPING_UP,
@@ -366,6 +403,11 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.CONSULTING,
             actions: ['updateTaskData', 'setConsultInitiator']
           },
+          // AgentConsulting (Task Refactor: AgentConsulting event, not CONSULT_SUCCESS)
+          [_constants.TaskEvent.CONSULTING_ACTIVE]: {
+            target: _constants.TaskState.CONSULTING,
+            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
+          },
           // AgentConsultFailed, API Failures, AgentCtqFailed
           [_constants.TaskEvent.CONSULT_FAILED]: [{
             // Consult from conference → back to CONFERENCING
@@ -390,6 +432,15 @@ function getTaskStateMachineConfig(uiControlConfig) {
           }, {
             target: _constants.TaskState.CONNECTED,
             actions: ['updateTaskData', 'clearConsultState']
+          }],
+          // AgentConsultEnded from Stable Prod during consult initiation (external end consult).
+          [_constants.TaskEvent.CONSULT_END]: [{
+            guard: _guards.guards.isPrimaryMediaOnHold,
+            target: _constants.TaskState.HELD,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
+          }, {
+            target: _constants.TaskState.CONNECTED,
+            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd']
           }]
         }
       },
@@ -399,6 +450,26 @@ function getTaskStateMachineConfig(uiControlConfig) {
           [_constants.TaskEvent.CONSULTING_ACTIVE]: {
             actions: ['setConsultAgentJoined', 'setConsultDestination', 'updateTaskData', 'emitTaskConsulting']
           },
+          // AgentConsultFailed (RONA / consultee declined) while the initiator is already in
+          // CONSULTING (AgentConsulting arrived during ringing). Mirror CONSULT_INITIATING so the
+          // initiator returns to their own leg (HELD when main is on hold, else CONNECTED) instead
+          // of staying in CONSULTING. Without this, handleConsultFailed clears consultInitiator but
+          // the machine stays in CONSULTING, so the trailing AgentConsultEnded falls through the
+          // CONSULT_END "consulted agent" branch to TERMINATED and wrongly clears the task.
+          [_constants.TaskEvent.CONSULT_FAILED]: [{
+            guard: ({
+              context
+            }) => context.consultFromConference === true,
+            target: _constants.TaskState.CONFERENCING,
+            actions: ['updateTaskData', 'handleConsultFailed']
+          }, {
+            guard: _guards.guards.isPrimaryMediaOnHold,
+            target: _constants.TaskState.HELD,
+            actions: ['updateTaskData', 'handleConsultFailed']
+          }, {
+            target: _constants.TaskState.CONNECTED,
+            actions: ['updateTaskData', 'handleConsultFailed']
+          }],
           // AgentConsultEnded
           [_constants.TaskEvent.CONSULT_END]: [{
             // Initiator returning to conference only while conference is still active.
@@ -627,6 +698,11 @@ function getTaskStateMachineConfig(uiControlConfig) {
             target: _constants.TaskState.CONSULT_INITIATING,
             actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference']
           },
+          // AgentConsulting while still in conference (EP-DN/external ordering).
+          [_constants.TaskEvent.CONSULTING_ACTIVE]: {
+            target: _constants.TaskState.CONSULTING,
+            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference', 'setConsultAgentJoined', 'updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting']
+          },
           // Participant leaves - handle conference downgrade scenarios
           [_constants.TaskEvent.PARTICIPANT_LEAVE]: [{
             // Only the leaving agent should wrap up → WRAPPING_UP

package/dist/services/task/state-machine/TaskStateMachine.js.map

@@ -1 +1 @@
-{"version":3,"names":["_xstate","require","_constants","_actions","_guards","_TaskUtils","taskStateMachineSetup","setup","actors","types","context","events","getTaskStateMachineConfig","uiControlConfig","id","initial","TaskState","IDLE","createInitialContext","on","TaskEvent","RECORDING_STARTED","actions","CONTACT_UPDATED","CONTACT_OWNER_CHANGED","HYDRATE","states","guard","guards","isInteractionTerminated","target","WRAPPING_UP","isInteractionConsulting","CONSULTING","isInteractionHeld","HELD","isInteractionConnected","CONNECTED","isConferencingByParticipants","CONFERENCING","TASK_INCOMING","OFFERED","OUTBOUND_FAILED","TERMINATED","CONSULTING_ACTIVE","TASK_OFFERED","ASSIGN","isConsultingAssignment","RONA","TASK_WRAPUP","CONTACT_ENDED","ASSIGN_FAILED","INVITE_FAILED","shouldWrapUp","OFFER_CONSULT","CONSULT_FAILED","CONSULT_END","CONFERENCE_START","HOLD_INITIATED","HOLD_INITIATING","HOLD_SUCCESS","CONSULT","CONSULT_INITIATING","TRANSFER_SUCCESS","shouldWrapUpOrIsInitiator","TRANSFER_FAILED","conferenceInProgressFromEvent","PAUSE_RECORDING","RESUME_RECORDING","HOLD_FAILED","UNHOLD_INITIATED","RESUME_INITIATING","UNHOLD_SUCCESS","UNHOLD_FAILED","CONSULT_SUCCESS","consultFromConference","isPrimaryMediaOnHold","CTQ_CANCEL","event","consultInitiator","isConferenceHoldParticipantFromEvent","consultCallHeld","taskData","getTaskDataFromEvent","cpd","interaction","callProcessingDetails","hasCustomerLeft","isTerminated","shouldWrapUpForThisAgent","SWITCH_TO_MAIN_CALL","SWITCH_TO_CONSULT","TRANSFER_CONFERENCE","TRANSFER_CONFERENCE_SUCCESS","transferConferenceRequested","TRANSFER_CONFERENCE_FAILED","MERGE_TO_CONFERENCE","CONF_INITIATING","CONFERENCE_FAILED","EXIT_CONFERENCE_SUCCESS","shouldDowngradeConferenceToConnected","PARTICIPANT_LEAVE","params","didCurrentAgentLeaveConference","CONFERENCE_END","exitingConference","mainCallId","mainInteractionId","interactionId","getIsCustomerInCall","entry","WRAPUP_COMPLETE","COMPLETED","type","createTaskStateMachine","options","createMachine","provide"],"sources":["TaskStateMachine.ts"],"sourcesContent":["/**\n * Task State Machine Configuration\n *\n * This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n *\n * GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n */\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n  TaskContext,\n  TaskEventPayload,\n  Record<string, never>,\n  Record<string, never>,\n  TaskActionConfigMap\n>({\n  actors: {},\n  types: {\n    context: {} as TaskContext,\n    events: {} as TaskEventPayload,\n  },\n});\n\n/**\n * Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n *\n * @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n */\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n  /**\n   * Event mapping reference (CC WebSocket -> TaskEvent)\n   *\n   * AgentContactReserved      -> TaskEvent.TASK_INCOMING\n   * AgentOfferContact         -> TaskEvent.TASK_OFFERED\n   * AgentOfferConsult         -> TaskEvent.OFFER_CONSULT\n   * AgentConsulting           -> TaskEvent.CONSULTING_ACTIVE\n   * AgentConsultCreated       -> TaskEvent.CONSULT_CREATED\n   * AgentConsultTransferred   -> TaskEvent.TRANSFER_SUCCESS\n   * AgentContactAssigned      -> TaskEvent.ASSIGN\n   * AgentContactHeld          -> TaskEvent.HOLD_SUCCESS\n   * AgentContactUnheld        -> TaskEvent.UNHOLD_SUCCESS\n   * AgentConsultEnded         -> TaskEvent.CONSULT_END\n   * AgentContactEnded         -> TaskEvent.CONTACT_ENDED\n   * AgentWrapup               -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n   * AgentWrappedup            -> TaskEvent.WRAPUP_COMPLETE\n   *\n   * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n   */\n  return {\n    id: 'taskStateMachine',\n    initial: TaskState.IDLE,\n    context: createInitialContext(uiControlConfig, TaskState.IDLE),\n    on: {\n      [TaskEvent.RECORDING_STARTED]: {\n        actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n      },\n      [TaskEvent.CONTACT_UPDATED]: {\n        actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n      },\n      [TaskEvent.CONTACT_OWNER_CHANGED]: {\n        actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n      },\n      // HYDRATE: Update task data from AgentContact event\n      // Note: State restoration with transitions is handled in IDLE state.\n      // This root-level handler is for when task is already in another state (just updates data).\n      [TaskEvent.HYDRATE]: {\n        actions: ['updateTaskData', 'emitTaskHydrate'],\n      },\n    },\n    states: {\n      [TaskState.IDLE]: {\n        on: {\n          // HYDRATE: Restore state machine to correct state based on hydrated task data\n          // This handles page refresh/reconnection scenarios where task needs to be restored\n          // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n          // transition to child states in XState\n          [TaskEvent.HYDRATE]: [\n            {\n              guard: guards.isInteractionTerminated,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isInteractionConsulting,\n              target: TaskState.CONSULTING,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isInteractionHeld,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isInteractionConnected,\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isConferencingByParticipants,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              // Default: just update data, stay in IDLE\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n          ],\n          // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n          [TaskEvent.TASK_INCOMING]: {\n            target: TaskState.OFFERED,\n            actions: ['initializeTask', 'emitTaskIncoming'],\n          },\n\n          // AgentOutboundFailed can arrive before TASK_INCOMING due to race conditions\n          [TaskEvent.OUTBOUND_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n          },\n\n          // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n          // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultFromConference',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n        },\n      },\n\n      [TaskState.OFFERED]: {\n        on: {\n          // AgentContactOffer\n          [TaskEvent.TASK_OFFERED]: {\n            actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n          },\n          // AgentContactAssigned\n          [TaskEvent.ASSIGN]: [\n            {\n              guard: guards.isConsultingAssignment,\n              target: TaskState.CONSULTING,\n              actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'emitTaskAssigned'],\n            },\n          ],\n          // AgentOfferContactRONA\n          [TaskEvent.RONA]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n          },\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n          },\n          [TaskEvent.CONTACT_ENDED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n          },\n          // This needs to be handled for all assign failed scenarios (contact, buddy)\n          // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n          //  AgentVTeamTransferFailed, AgentConsultTransferFailed]\n          [TaskEvent.ASSIGN_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n          },\n          [TaskEvent.INVITE_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n          },\n          [TaskEvent.OUTBOUND_FAILED]: [\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n            },\n          ],\n          // AgentConsulting comes for received after the initial consult is accepted\n          [TaskEvent.CONSULTING_ACTIVE]: [\n            {\n              target: TaskState.CONSULTING,\n              actions: [\n                'setConsultAgentJoined',\n                'setConsultDestination',\n                'updateTaskData',\n                'emitTaskConsultAccepted',\n                'emitTaskConsulting',\n              ],\n            },\n          ],\n          // agentOfferConsult happens only on the receiver side of consult\n          [TaskEvent.OFFER_CONSULT]: {\n            actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n          },\n          // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n          // Clears the incoming consult notification by transitioning to TERMINATED\n          [TaskEvent.CONSULT_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n          },\n          // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n          // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n          [TaskEvent.CONSULT_END]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n          },\n        },\n      },\n\n      [TaskState.CONNECTED]: {\n        on: {\n          // AgentConsultConferenced / ParticipantJoinedConference can arrive while connected.\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'clearConsultState',\n              'emitTaskConferenceStarted',\n            ],\n          },\n          // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n          // Derive consultInitiator from payload so controls are set correctly.\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n          // AgentContactAssigned can be resent after consult transfers; keep context in sync\n          [TaskEvent.ASSIGN]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'emitTaskAssigned'],\n          },\n          // Click of hold button\n          [TaskEvent.HOLD_INITIATED]: {\n            target: TaskState.HOLD_INITIATING,\n          },\n          // Remote hold from another login session (multi-login)\n          [TaskEvent.HOLD_SUCCESS]: {\n            target: TaskState.HELD,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n          },\n          // Click of the consult button\n          [TaskEvent.CONSULT]: {\n            target: TaskState.CONSULT_INITIATING,\n            actions: ['setConsultInitiator', 'setConsultDestination'],\n          },\n          // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n          [TaskEvent.TRANSFER_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUpOrIsInitiator,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              // Receiver goes to connected as he receives transferSuccess event\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          [TaskEvent.TRANSFER_FAILED]: {\n            actions: ['updateTaskData'],\n          },\n          // AgentContactEnded Event\n          [TaskEvent.CONTACT_ENDED]: [\n            {\n              // Conference still active → CONFERENCING\n              guard: guards.conferenceInProgressFromEvent,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n            },\n            {\n              // Agent should wrap up → WRAPPING_UP\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n            },\n            {\n              // Consulted agent → TERMINATED\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n            },\n          ],\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.WRAPPING_UP,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n          },\n          [TaskEvent.PAUSE_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n          },\n          [TaskEvent.RESUME_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n          },\n        },\n      },\n\n      [TaskState.HOLD_INITIATING]: {\n        on: {\n          // AgentContactHeld Event\n          [TaskEvent.HOLD_SUCCESS]: {\n            target: TaskState.HELD,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n          },\n          // AgentContactHoldFailed Event\n          [TaskEvent.HOLD_FAILED]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData'],\n          },\n        },\n      },\n\n      [TaskState.HELD]: {\n        on: {\n          // Conference can be merged while this agent is in held state after refresh/recovery.\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'clearConsultState',\n              'emitTaskConferenceStarted',\n            ],\n          },\n          [TaskEvent.PAUSE_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n          },\n          [TaskEvent.RESUME_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n          },\n          // Click of the unhold button\n          [TaskEvent.UNHOLD_INITIATED]: {\n            target: TaskState.RESUME_INITIATING,\n          },\n          // Remote resume from another login session (multi-login)\n          [TaskEvent.UNHOLD_SUCCESS]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n          },\n          // Click of the consult button\n          [TaskEvent.CONSULT]: {\n            target: TaskState.CONSULT_INITIATING,\n            actions: ['setConsultInitiator', 'setConsultDestination'],\n          },\n          // TODO: This may not be a valid transition, need to be removed\n          // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n          [TaskEvent.TRANSFER_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUpOrIsInitiator,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          [TaskEvent.TRANSFER_FAILED]: {\n            actions: ['updateTaskData'],\n          },\n          [TaskEvent.CONTACT_ENDED]: [\n            {\n              guard: guards.conferenceInProgressFromEvent,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n            },\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n            },\n          ],\n          // TODO: This may not be a valid transition, this needs to be checked as well\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.WRAPPING_UP,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n          },\n        },\n      },\n\n      [TaskState.RESUME_INITIATING]: {\n        on: {\n          [TaskEvent.UNHOLD_SUCCESS]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n          },\n          [TaskEvent.UNHOLD_FAILED]: {\n            target: TaskState.HELD,\n          },\n        },\n      },\n\n      [TaskState.CONSULT_INITIATING]: {\n        on: {\n          [TaskEvent.HOLD_SUCCESS]: {\n            actions: ['updateTaskData'],\n          },\n          [TaskEvent.HOLD_FAILED]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'handleConsultFailed'],\n          },\n          // AgentConsulting\n          // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n          [TaskEvent.CONSULT_SUCCESS]: {\n            target: TaskState.CONSULTING,\n            actions: ['updateTaskData', 'setConsultInitiator'],\n          },\n          // AgentConsultFailed, API Failures, AgentCtqFailed\n          [TaskEvent.CONSULT_FAILED]: [\n            {\n              // Consult from conference → back to CONFERENCING\n              guard: ({context}) => context.consultFromConference === true,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n            {\n              guard: guards.isPrimaryMediaOnHold,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n          ],\n          // AgentCtqCancelled Event\n          [TaskEvent.CTQ_CANCEL]: [\n            {\n              guard: guards.isPrimaryMediaOnHold,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n        },\n      },\n\n      [TaskState.CONSULTING]: {\n        on: {\n          // AgentConsulting updates consulted agent arrival\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            actions: [\n              'setConsultAgentJoined',\n              'setConsultDestination',\n              'updateTaskData',\n              'emitTaskConsulting',\n            ],\n          },\n\n          // AgentConsultEnded\n          [TaskEvent.CONSULT_END]: [\n            {\n              // Initiator returning to conference only while conference is still active.\n              guard: ({context, event}) =>\n                context.consultInitiator === true &&\n                guards.conferenceInProgressFromEvent({context, event}),\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Conference consult ended after conference downgrade while main leg is held.\n              guard: ({context, event}) =>\n                context.consultInitiator === true &&\n                context.consultFromConference === true &&\n                !guards.conferenceInProgressFromEvent({context, event}) &&\n                guards.isConferenceHoldParticipantFromEvent({context, event}),\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Conference consult ended after conference downgrade while main leg is connected.\n              guard: ({context, event}) =>\n                context.consultInitiator === true &&\n                context.consultFromConference === true &&\n                !guards.conferenceInProgressFromEvent({context, event}) &&\n                !guards.isConferenceHoldParticipantFromEvent({context, event}),\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Initiator already switched back to the main/customer leg\n              guard: ({context}) =>\n                context.consultInitiator === true && context.consultCallHeld === true,\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Interaction terminated during consult (customer left) → WRAPPING_UP\n              guard: ({context, event}) => {\n                // if (context.consultInitiator !== true) return false;\n                // const taskData = getTaskDataFromEvent(event);\n                const taskData = getTaskDataFromEvent(event);\n                const cpd = taskData?.interaction?.callProcessingDetails;\n                if (cpd?.hasCustomerLeft !== 'true') return false;\n\n                return (\n                  taskData?.interaction?.isTerminated === true &&\n                  shouldWrapUpForThisAgent(context, taskData)\n                );\n              },\n              target: TaskState.WRAPPING_UP,\n              actions: [\n                'updateTaskData',\n                'markEnded',\n                'clearConsultState',\n                'emitTaskWrapup',\n                'requestCleanup',\n              ],\n            },\n            {\n              // Initiator (no conference) → HELD\n              guard: ({context}) => context.consultInitiator === true,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Consulted agent → TERMINATED\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData'],\n            },\n          ],\n\n          // Switch between consult and main call (UI-driven toggle)\n          [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n            actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n          },\n          [TaskEvent.SWITCH_TO_CONSULT]: {\n            actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n          },\n          [TaskEvent.HOLD_SUCCESS]: {\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n          },\n          [TaskEvent.UNHOLD_SUCCESS]: {\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n          },\n\n          [TaskEvent.TRANSFER_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUpOrIsInitiator,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          [TaskEvent.TRANSFER_FAILED]: {\n            actions: ['updateTaskData'],\n          },\n          [TaskEvent.TRANSFER_CONFERENCE]: {\n            // Track that this agent initiated the conference transfer so we can\n            // apply the correct lifecycle transition when success arrives.\n            actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n          },\n          [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n            {\n              guard: ({context}) => context.transferConferenceRequested !== true,\n              actions: [\n                'updateTaskData',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n              ],\n            },\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: [\n                'updateTaskData',\n                'markEnded',\n                'clearConsultState',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n                'emitTaskWrapup',\n              ],\n            },\n            {\n              // Non-initiator (consulted agent) stays in CONFERENCING\n              guard: ({context}) => !context.consultInitiator,\n              target: TaskState.CONFERENCING,\n              actions: [\n                'updateTaskData',\n                'clearConsultState',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n              ],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: [\n                'updateTaskData',\n                'markEnded',\n                'clearConsultState',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n                'emitTaskEnd',\n              ],\n            },\n          ],\n          [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n            actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n          },\n\n          // AgentContactAssigned - receiver side becomes connected to customer\n          [TaskEvent.ASSIGN]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'emitTaskAssigned'],\n          },\n          // AgentContactEnded\n          [TaskEvent.CONTACT_ENDED]: {\n            target: TaskState.WRAPPING_UP,\n            actions: [\n              'updateTaskData',\n              'markEnded',\n              'clearConsultState',\n              'emitTaskWrapup',\n              'requestCleanup',\n            ],\n          },\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.WRAPPING_UP,\n            actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n          },\n          [TaskEvent.MERGE_TO_CONFERENCE]: {\n            target: TaskState.CONF_INITIATING,\n          },\n          // AgentConsultConferenced, ParticipantJoinedConference\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'handleConferenceStarted',\n              'clearConsultState',\n            ],\n          },\n        },\n      },\n\n      [TaskState.CONF_INITIATING]: {\n        on: {\n          // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'handleConferenceStarted',\n              'clearConsultState',\n            ],\n          },\n          // AgentConsultConferenceFailed\n          [TaskEvent.CONFERENCE_FAILED]: {\n            target: TaskState.CONSULTING,\n            actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n          },\n          // AgentConsultEnded while conference is initiating (end call before conference completes)\n          [TaskEvent.CONSULT_END]: [\n            {\n              guard: ({event}) => {\n                const taskData = getTaskDataFromEvent(event);\n\n                return taskData?.interaction?.isTerminated === true;\n              },\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n        },\n      },\n\n      [TaskState.CONFERENCING]: {\n        on: {\n          [TaskEvent.CONFERENCE_START]: {\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'clearConsultState',\n              'emitTaskConferenceStarted',\n            ],\n          },\n          [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n            },\n          ],\n\n          // Needed as all agents in conference get this event, hence we need to clear the consult state\n          [TaskEvent.CONSULT_END]: [\n 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        {\n              actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n            },\n          ],\n          [TaskEvent.UNHOLD_SUCCESS]: [\n            {\n              // Conference already downgraded (no other agents) and backend unhold arrives.\n              // Move to CONNECTED so hold action is available again.\n              guard: guards.shouldDowngradeConferenceToConnected,\n              target: TaskState.CONNECTED,\n              actions: [\n                'updateTaskData',\n                'syncTaskDataFromEvent',\n                'setHoldState',\n                'emitTaskResume',\n              ],\n            },\n            {\n              actions: [\n                'updateTaskData',\n                'syncTaskDataFromEvent',\n                'setHoldState',\n                'emitTaskResume',\n              ],\n            },\n          ],\n\n          // Start a new consult from within an active conference\n          [TaskEvent.CONSULT]: {\n            target: TaskState.CONSULT_INITIATING,\n            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference'],\n          },\n\n          // Participant leaves - handle conference downgrade scenarios\n          [TaskEvent.PARTICIPANT_LEAVE]: [\n            {\n              // Only the leaving agent should wrap up → WRAPPING_UP\n              guard: (params) =>\n                guards.didCurrentAgentLeaveConference(params) && guards.shouldWrapUp(params),\n              target: TaskState.WRAPPING_UP,\n              actions: [\n                'updateTaskData',\n                'handleParticipantLeft',\n                'markEnded',\n                'clearConsultState',\n                'emitTaskParticipantLeft',\n                'emitTaskWrapup',\n              ],\n            },\n            {\n              // Only the leaving agent (no wrapup) → TERMINATED\n              guard: guards.didCurrentAgentLeaveConference,\n              target: TaskState.TERMINATED,\n              actions: [\n                'updateTaskData',\n                'handleParticipantLeft',\n                'markEnded',\n                'clearConsultState',\n                'emitTaskParticipantLeft',\n                'emitTaskEnd',\n              ],\n            },\n            {\n              // Conference downgraded, customer present → CONNECTED\n              guard: (params) =>\n                !guards.didCurrentAgentLeaveConference(params) &&\n                guards.shouldDowngradeConferenceToConnected(params),\n              target: TaskState.CONNECTED,\n              actions: [\n                'updateTaskData',\n                'handleParticipantLeft',\n                'clearConsultState',\n                'emitTaskParticipantLeft',\n                'emitTaskConferenceEnded',\n              ],\n            },\n            {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n          ],\n\n          [TaskEvent.TRANSFER_CONFERENCE]: {\n            actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n          },\n          [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n            {\n              // Not initiated by this agent → just refresh backend state.\n              guard: ({context}) => context.transferConferenceRequested !== true,\n              actions: [\n                'updateTaskData',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n              ],\n            },\n          ],\n          [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n            actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n          },\n\n          // Conference ends explicitly\n          [TaskEvent.CONFERENCE_END]: [\n            {\n              // Agent who should wrap up → WRAPPING_UP\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              // Customer still in call → CONNECTED\n              guard: ({context, event}) => {\n                if (context.exitingConference === true) return false;\n                const taskData = (event as any)?.taskData ?? context.taskData;\n                if (!taskData?.interaction) return false;\n                const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n                if (!mainCallId) return false;\n\n                return getIsCustomerInCall(taskData.interaction, mainCallId);\n              },\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n            },\n            {\n              // Otherwise → TERMINATED\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n            },\n          ],\n\n          // CONTACT_ENDED in conference\n          [TaskEvent.CONTACT_ENDED]: [\n            {\n              // Conference still active → stay\n              actions: ['updateTaskData', 'requestCleanup'],\n            },\n          ],\n        },\n      },\n\n      [TaskState.WRAPPING_UP]: {\n        // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n        entry: ['emitTaskWrapup'],\n        on: {\n          // AgentWrappedup Event\n          [TaskEvent.WRAPUP_COMPLETE]: {\n            target: TaskState.COMPLETED,\n            actions: ['updateTaskData'],\n          },\n        },\n      },\n\n      [TaskState.COMPLETED]: {\n        type: 'final' as const,\n        entry: ['emitTaskWrappedup', 'cleanupResources'],\n      },\n\n      [TaskState.TERMINATED]: {\n        type: 'final' as const,\n        entry: ['cleanupResources'],\n      },\n    },\n  };\n}\n\n/**\n * Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n *\n * @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n  uiControlConfig: UIControlConfig,\n  options?: {actions?: Partial<TaskActionsMap>}\n) {\n  return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n    actions: {\n      ...actions,\n      ...(options?.actions ?? {}),\n    },\n  });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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* Task State Machine Configuration\n *\n * This file defines the XState state machine configuration for contact center tasks.\n * It orchestrates state transitions, guards, and actions for task lifecycle management.\n *\n * GUARD FUNCTIONS: All guard logic is centralized in guards.ts for reusability and testing.\n * This file imports and uses those guards via the `guards` object.\n */\n\nimport {setup} from 'xstate';\nimport {TaskContext, TaskEventPayload, UIControlConfig, TaskActionsMap} from './types';\nimport {TaskState, TaskEvent} from './constants';\nimport {actions, createInitialContext} from './actions';\nimport {guards, shouldWrapUpForThisAgent, getTaskDataFromEvent} from './guards';\nimport {getIsCustomerInCall} from '../TaskUtils';\n\ntype TaskActionConfigMap = {[K in keyof typeof actions]: undefined};\n\nconst taskStateMachineSetup = setup<\n  TaskContext,\n  TaskEventPayload,\n  Record<string, never>,\n  Record<string, never>,\n  TaskActionConfigMap\n>({\n  actors: {},\n  types: {\n    context: {} as TaskContext,\n    events: {} as TaskEventPayload,\n  },\n});\n\n/**\n * Get task state machine configuration with UI control config\n * Defines all states, transitions, guards, and actions for task management\n *\n * @param uiControlConfig - UI control configuration\n * @returns State machine configuration object\n */\nexport function getTaskStateMachineConfig(uiControlConfig: UIControlConfig) {\n  /**\n   * Event mapping reference (CC WebSocket -> TaskEvent)\n   *\n   * AgentContactReserved      -> TaskEvent.TASK_INCOMING\n   * AgentOfferContact         -> TaskEvent.TASK_OFFERED\n   * AgentOfferConsult         -> TaskEvent.OFFER_CONSULT\n   * AgentConsulting           -> TaskEvent.CONSULTING_ACTIVE\n   * AgentConsultCreated       -> TaskEvent.CONSULT_CREATED\n   * AgentConsultTransferred   -> TaskEvent.TRANSFER_SUCCESS\n   * AgentContactAssigned      -> TaskEvent.ASSIGN\n   * AgentContactHeld          -> TaskEvent.HOLD_SUCCESS\n   * AgentContactUnheld        -> TaskEvent.UNHOLD_SUCCESS\n   * AgentConsultEnded         -> TaskEvent.CONSULT_END\n   * AgentContactEnded         -> TaskEvent.CONTACT_ENDED\n   * AgentWrapup               -> TaskEvent.TASK_WRAPUP (wrapUpRequired)\n   * AgentWrappedup            -> TaskEvent.WRAPUP_COMPLETE\n   *\n   * (See TaskManager.mapEventToTaskStateMachineEvent for the full mapping table.)\n   */\n  return {\n    id: 'taskStateMachine',\n    initial: TaskState.IDLE,\n    context: createInitialContext(uiControlConfig, TaskState.IDLE),\n    on: {\n      [TaskEvent.RECORDING_STARTED]: {\n        actions: ['updateTaskData', 'emitTaskRecordingStarted'],\n      },\n      [TaskEvent.CONTACT_UPDATED]: {\n        actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n      },\n      [TaskEvent.CONTACT_OWNER_CHANGED]: {\n        actions: ['updateTaskData', 'syncTaskDataFromEvent'],\n      },\n      // HYDRATE: Update task data from AgentContact event\n      // Note: State restoration with transitions is handled in IDLE state.\n      // This root-level handler is for when task is already in another state (just updates data).\n      [TaskEvent.HYDRATE]: {\n        actions: ['updateTaskData', 'emitTaskHydrate'],\n      },\n      // AgentConsultCreated from Stable Prod while already HELD/CONNECTED (external consult).\n      // Child states do not handle CONSULT_CREATED; wire here so updateTaskData + setConsultInitiator run.\n      [TaskEvent.CONSULT_CREATED]: {\n        actions: ['updateTaskData', 'setConsultInitiator'],\n      },\n      // AgentConsultFailed (RONA) while HELD/CONNECTED without passing through CONSULT_INITIATING.\n      [TaskEvent.CONSULT_FAILED]: {\n        actions: ['updateTaskData', 'handleConsultFailed'],\n      },\n    },\n    states: {\n      [TaskState.IDLE]: {\n        on: {\n          // HYDRATE: Restore state machine to correct state based on hydrated task data\n          // This handles page refresh/reconnection scenarios where task needs to be restored\n          // IMPORTANT: This MUST be in IDLE state (not root) because root-level events cannot\n          // transition to child states in XState\n          [TaskEvent.HYDRATE]: [\n            {\n              guard: guards.isInteractionTerminated,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isInteractionConsulting,\n              target: TaskState.CONSULTING,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isInteractionHeld,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isInteractionConnected,\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              guard: guards.isConferencingByParticipants,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n            {\n              // Default: just update data, stay in IDLE\n              actions: ['updateTaskData', 'emitTaskHydrate'],\n            },\n          ],\n          // AgentContactReserved (applicable for direct incoming/consult/transfer/outdial)\n          [TaskEvent.TASK_INCOMING]: {\n            target: TaskState.OFFERED,\n            actions: ['initializeTask', 'emitTaskIncoming'],\n          },\n\n          // AgentOutboundFailed can arrive before TASK_INCOMING due to race conditions\n          [TaskEvent.OUTBOUND_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n          },\n\n          // EP-DN split-leg ordering can deliver AgentConsulting before HYDRATE/TASK_INCOMING.\n          // Do not drop it in IDLE; bootstrap to CONSULTING using event taskData.\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultFromConference',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n        },\n      },\n\n      [TaskState.OFFERED]: {\n        on: {\n          // AgentContactOffer\n          [TaskEvent.TASK_OFFERED]: {\n            actions: ['updateTaskData', 'emitTaskOfferContact', 'requestAutoAnswer'],\n          },\n          // AgentContactAssigned\n          [TaskEvent.ASSIGN]: [\n            {\n              guard: guards.isConsultingAssignment,\n              target: TaskState.CONSULTING,\n              actions: ['updateTaskData', 'emitTaskConsultAccepted', 'emitTaskConsulting'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'emitTaskAssigned'],\n            },\n          ],\n          // AgentOfferContactRONA\n          [TaskEvent.RONA]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n          },\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n          },\n          [TaskEvent.CONTACT_ENDED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n          },\n          // This needs to be handled for all assign failed scenarios (contact, buddy)\n          // [AgentContactAssignFailed, AgentCtqFailed, AgentBlindTransferFailed,\n          //  AgentVTeamTransferFailed, AgentConsultTransferFailed]\n          [TaskEvent.ASSIGN_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n          },\n          [TaskEvent.INVITE_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskReject'],\n          },\n          [TaskEvent.OUTBOUND_FAILED]: [\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskOutdialFailed', 'emitTaskEnd'],\n            },\n          ],\n          // AgentConsulting comes for received after the initial consult is accepted\n          [TaskEvent.CONSULTING_ACTIVE]: [\n            {\n              target: TaskState.CONSULTING,\n              actions: [\n                'setConsultAgentJoined',\n                'setConsultDestination',\n                'updateTaskData',\n                'emitTaskConsultAccepted',\n                'emitTaskConsulting',\n              ],\n            },\n          ],\n          // agentOfferConsult happens only on the receiver side of consult\n          [TaskEvent.OFFER_CONSULT]: {\n            actions: ['updateTaskData', 'emitTaskOfferConsult', 'requestAutoAnswer'],\n          },\n          // AgentConsultFailed - when consulted agent (Agent 2) doesn't answer (RONA or decline)\n          // Clears the incoming consult notification by transitioning to TERMINATED\n          [TaskEvent.CONSULT_FAILED]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'clearConsultState', 'emitTaskReject'],\n          },\n          // AgentConsultEnded - when consult initiator (Agent 1) ends the consult before\n          // the consulted agent (Agent 2) accepts. Clears the incoming notification.\n          [TaskEvent.CONSULT_END]: {\n            target: TaskState.TERMINATED,\n            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n          },\n        },\n      },\n\n      [TaskState.CONNECTED]: {\n        on: {\n          // AgentConsultConferenced / ParticipantJoinedConference can arrive while connected.\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'clearConsultState',\n              'emitTaskConferenceStarted',\n            ],\n          },\n          // AgentConsulting may arrive while machine is CONNECTED (EP-DN/event ordering).\n          // Derive consultInitiator from payload so controls are set correctly.\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n          // AgentContactAssigned can be resent after consult transfers; keep context in sync\n          [TaskEvent.ASSIGN]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'emitTaskAssigned'],\n          },\n          // Click of hold button\n          [TaskEvent.HOLD_INITIATED]: {\n            target: TaskState.HOLD_INITIATING,\n          },\n          // Remote hold from another login session (multi-login)\n          [TaskEvent.HOLD_SUCCESS]: {\n            target: TaskState.HELD,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n          },\n          // Click of the consult button\n          [TaskEvent.CONSULT]: {\n            target: TaskState.CONSULT_INITIATING,\n            actions: ['setConsultInitiator', 'setConsultDestination'],\n          },\n          // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n          [TaskEvent.TRANSFER_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUpOrIsInitiator,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              // Receiver goes to connected as he receives transferSuccess event\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          [TaskEvent.TRANSFER_FAILED]: {\n            actions: ['updateTaskData'],\n          },\n          // AgentConsultEnded from Stable Prod while on connected leg (external end consult).\n          [TaskEvent.CONSULT_END]: [\n            {\n              guard: ({context, event}) => {\n                if (context.consultInitiator !== true) return false;\n                const taskData = getTaskDataFromEvent(event);\n                const mainId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n\n                return Boolean(mainId && taskData?.interaction?.media?.[mainId]?.isHold === true);\n              },\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              guard: ({context}) => context.consultInitiator === true,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n          ],\n          // AgentContactEnded Event\n          [TaskEvent.CONTACT_ENDED]: [\n            {\n              // Conference still active → CONFERENCING\n              guard: guards.conferenceInProgressFromEvent,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n            },\n            {\n              // Agent should wrap up → WRAPPING_UP\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n            },\n            {\n              // Consulted agent → TERMINATED\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n            },\n          ],\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.WRAPPING_UP,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n          },\n          [TaskEvent.PAUSE_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n          },\n          [TaskEvent.RESUME_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n          },\n        },\n      },\n\n      [TaskState.HOLD_INITIATING]: {\n        on: {\n          // AgentContactHeld Event\n          [TaskEvent.HOLD_SUCCESS]: {\n            target: TaskState.HELD,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n          },\n          // AgentContactHoldFailed Event\n          [TaskEvent.HOLD_FAILED]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData'],\n          },\n        },\n      },\n\n      [TaskState.HELD]: {\n        on: {\n          // Conference can be merged while this agent is in held state after refresh/recovery.\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'clearConsultState',\n              'emitTaskConferenceStarted',\n            ],\n          },\n          [TaskEvent.PAUSE_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingPaused'],\n          },\n          [TaskEvent.RESUME_RECORDING]: {\n            actions: ['updateTaskData', 'setRecordingState', 'emitTaskRecordingResumed'],\n          },\n          // Click of the unhold button\n          [TaskEvent.UNHOLD_INITIATED]: {\n            target: TaskState.RESUME_INITIATING,\n          },\n          // Remote resume from another login session (multi-login)\n          [TaskEvent.UNHOLD_SUCCESS]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n          },\n          // Click of the consult button\n          [TaskEvent.CONSULT]: {\n            target: TaskState.CONSULT_INITIATING,\n            actions: ['setConsultInitiator', 'setConsultDestination'],\n          },\n          // AgentConsulting while main leg is held (Task Refactor / Stable Prod consult accept).\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n          // TODO: This may not be a valid transition, need to be removed\n          // AgentConsultTransferred / AgentVTeamTransferred / AgentBlindTransferred\n          [TaskEvent.TRANSFER_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUpOrIsInitiator,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          [TaskEvent.TRANSFER_FAILED]: {\n            actions: ['updateTaskData'],\n          },\n          [TaskEvent.CONTACT_ENDED]: [\n            {\n              guard: guards.conferenceInProgressFromEvent,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'emitTaskConferenceStarted', 'requestCleanup'],\n            },\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup', 'requestCleanup'],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'emitTaskEnd'],\n            },\n          ],\n          // AgentConsultEnded from Stable Prod while main leg is held (external end consult).\n          [TaskEvent.CONSULT_END]: {\n            actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n          },\n          // TODO: This may not be a valid transition, this needs to be checked as well\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.WRAPPING_UP,\n            actions: ['updateTaskData', 'markEnded', 'emitTaskWrapup'],\n          },\n        },\n      },\n\n      [TaskState.RESUME_INITIATING]: {\n        on: {\n          [TaskEvent.UNHOLD_SUCCESS]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n          },\n          [TaskEvent.UNHOLD_FAILED]: {\n            target: TaskState.HELD,\n          },\n        },\n      },\n\n      [TaskState.CONSULT_INITIATING]: {\n        on: {\n          [TaskEvent.HOLD_SUCCESS]: {\n            actions: ['updateTaskData'],\n          },\n          [TaskEvent.HOLD_FAILED]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'handleConsultFailed'],\n          },\n          // AgentConsulting\n          // NOTE: Don't set consultDestinationAgentJoined here - wait for CONSULTING_ACTIVE\n          [TaskEvent.CONSULT_SUCCESS]: {\n            target: TaskState.CONSULTING,\n            actions: ['updateTaskData', 'setConsultInitiator'],\n          },\n          // AgentConsulting (Task Refactor: AgentConsulting event, not CONSULT_SUCCESS)\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n          // AgentConsultFailed, API Failures, AgentCtqFailed\n          [TaskEvent.CONSULT_FAILED]: [\n            {\n              // Consult from conference → back to CONFERENCING\n              guard: ({context}) => context.consultFromConference === true,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n            {\n              guard: guards.isPrimaryMediaOnHold,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n          ],\n          // AgentCtqCancelled Event\n          [TaskEvent.CTQ_CANCEL]: [\n            {\n              guard: guards.isPrimaryMediaOnHold,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          // AgentConsultEnded from Stable Prod during consult initiation (external end consult).\n          [TaskEvent.CONSULT_END]: [\n            {\n              guard: guards.isPrimaryMediaOnHold,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n          ],\n        },\n      },\n\n      [TaskState.CONSULTING]: {\n        on: {\n          // AgentConsulting updates consulted agent arrival\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            actions: [\n              'setConsultAgentJoined',\n              'setConsultDestination',\n              'updateTaskData',\n              'emitTaskConsulting',\n            ],\n          },\n\n          // AgentConsultFailed (RONA / consultee declined) while the initiator is already in\n          // CONSULTING (AgentConsulting arrived during ringing). Mirror CONSULT_INITIATING so the\n          // initiator returns to their own leg (HELD when main is on hold, else CONNECTED) instead\n          // of staying in CONSULTING. Without this, handleConsultFailed clears consultInitiator but\n          // the machine stays in CONSULTING, so the trailing AgentConsultEnded falls through the\n          // CONSULT_END \"consulted agent\" branch to TERMINATED and wrongly clears the task.\n          [TaskEvent.CONSULT_FAILED]: [\n            {\n              guard: ({context}) => context.consultFromConference === true,\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n            {\n              guard: guards.isPrimaryMediaOnHold,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'handleConsultFailed'],\n            },\n          ],\n\n          // AgentConsultEnded\n          [TaskEvent.CONSULT_END]: [\n            {\n              // Initiator returning to conference only while conference is still active.\n              guard: ({context, event}) =>\n                context.consultInitiator === true &&\n                guards.conferenceInProgressFromEvent({context, event}),\n              target: TaskState.CONFERENCING,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Conference consult ended after conference downgrade while main leg is held.\n              guard: ({context, event}) =>\n                context.consultInitiator === true &&\n                context.consultFromConference === true &&\n                !guards.conferenceInProgressFromEvent({context, event}) &&\n                guards.isConferenceHoldParticipantFromEvent({context, event}),\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Conference consult ended after conference downgrade while main leg is connected.\n              guard: ({context, event}) =>\n                context.consultInitiator === true &&\n                context.consultFromConference === true &&\n                !guards.conferenceInProgressFromEvent({context, event}) &&\n                !guards.isConferenceHoldParticipantFromEvent({context, event}),\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Initiator already switched back to the main/customer leg\n              guard: ({context}) =>\n                context.consultInitiator === true && context.consultCallHeld === true,\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Interaction terminated during consult (customer left) → WRAPPING_UP\n              guard: ({context, event}) => {\n                // if (context.consultInitiator !== true) return false;\n                // const taskData = getTaskDataFromEvent(event);\n                const taskData = getTaskDataFromEvent(event);\n                const cpd = taskData?.interaction?.callProcessingDetails;\n                if (cpd?.hasCustomerLeft !== 'true') return false;\n\n                return (\n                  taskData?.interaction?.isTerminated === true &&\n                  shouldWrapUpForThisAgent(context, taskData)\n                );\n              },\n              target: TaskState.WRAPPING_UP,\n              actions: [\n                'updateTaskData',\n                'markEnded',\n                'clearConsultState',\n                'emitTaskWrapup',\n                'requestCleanup',\n              ],\n            },\n            {\n              // Initiator (no conference) → HELD\n              guard: ({context}) => context.consultInitiator === true,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConsultEnd'],\n            },\n            {\n              // Consulted agent → TERMINATED\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData'],\n            },\n          ],\n\n          // Switch between consult and main call (UI-driven toggle)\n          [TaskEvent.SWITCH_TO_MAIN_CALL]: {\n            actions: ['handleSwitchToMainCall', 'emitTaskSwitchCall'],\n          },\n          [TaskEvent.SWITCH_TO_CONSULT]: {\n            actions: ['handleSwitchToConsult', 'emitTaskSwitchCall'],\n          },\n          [TaskEvent.HOLD_SUCCESS]: {\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n          },\n          [TaskEvent.UNHOLD_SUCCESS]: {\n            actions: ['updateTaskData', 'setHoldState', 'emitTaskResume'],\n          },\n\n          [TaskEvent.TRANSFER_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUpOrIsInitiator,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n          [TaskEvent.TRANSFER_FAILED]: {\n            actions: ['updateTaskData'],\n          },\n          [TaskEvent.TRANSFER_CONFERENCE]: {\n            // Track that this agent initiated the conference transfer so we can\n            // apply the correct lifecycle transition when success arrives.\n            actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n          },\n          [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n            {\n              guard: ({context}) => context.transferConferenceRequested !== true,\n              actions: [\n                'updateTaskData',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n              ],\n            },\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: [\n                'updateTaskData',\n                'markEnded',\n                'clearConsultState',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n                'emitTaskWrapup',\n              ],\n            },\n            {\n              // Non-initiator (consulted agent) stays in CONFERENCING\n              guard: ({context}) => !context.consultInitiator,\n              target: TaskState.CONFERENCING,\n              actions: [\n                'updateTaskData',\n                'clearConsultState',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n              ],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: [\n                'updateTaskData',\n                'markEnded',\n                'clearConsultState',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n                'emitTaskEnd',\n              ],\n            },\n          ],\n          [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n            actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n          },\n\n          // AgentContactAssigned - receiver side becomes connected to customer\n          [TaskEvent.ASSIGN]: {\n            target: TaskState.CONNECTED,\n            actions: ['updateTaskData', 'emitTaskAssigned'],\n          },\n          // AgentContactEnded\n          [TaskEvent.CONTACT_ENDED]: {\n            target: TaskState.WRAPPING_UP,\n            actions: [\n              'updateTaskData',\n              'markEnded',\n              'clearConsultState',\n              'emitTaskWrapup',\n              'requestCleanup',\n            ],\n          },\n          [TaskEvent.TASK_WRAPUP]: {\n            target: TaskState.WRAPPING_UP,\n            actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n          },\n          [TaskEvent.MERGE_TO_CONFERENCE]: {\n            target: TaskState.CONF_INITIATING,\n          },\n          // AgentConsultConferenced, ParticipantJoinedConference\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'handleConferenceStarted',\n              'clearConsultState',\n            ],\n          },\n        },\n      },\n\n      [TaskState.CONF_INITIATING]: {\n        on: {\n          // AgentConsultConferenced, AgentConsultConferencing, ParticipantJoinedConference\n          [TaskEvent.CONFERENCE_START]: {\n            target: TaskState.CONFERENCING,\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'handleConferenceStarted',\n              'clearConsultState',\n            ],\n          },\n          // AgentConsultConferenceFailed\n          [TaskEvent.CONFERENCE_FAILED]: {\n            target: TaskState.CONSULTING,\n            actions: ['handleConferenceFailed', 'emitTaskConferenceFailed'],\n          },\n          // AgentConsultEnded while conference is initiating (end call before conference completes)\n          [TaskEvent.CONSULT_END]: [\n            {\n              guard: ({event}) => {\n                const taskData = getTaskDataFromEvent(event);\n\n                return taskData?.interaction?.isTerminated === true;\n              },\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n        },\n      },\n\n      [TaskState.CONFERENCING]: {\n        on: {\n          [TaskEvent.CONFERENCE_START]: {\n            actions: [\n              'updateTaskData',\n              'syncTaskDataFromEvent',\n              'clearConsultState',\n              'emitTaskConferenceStarted',\n            ],\n          },\n          [TaskEvent.EXIT_CONFERENCE_SUCCESS]: [\n            {\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n            },\n          ],\n\n          // Needed as all agents in conference get this event, hence we need to clear the consult state\n          [TaskEvent.CONSULT_END]: [\n            {\n              guard: ({context, event}) => {\n                const taskData = getTaskDataFromEvent(event);\n\n                return (\n                  taskData?.interaction?.isTerminated === true &&\n                  shouldWrapUpForThisAgent(context, taskData)\n                );\n              },\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              actions: ['updateTaskData', 'clearConsultState'],\n            },\n          ],\n\n          [TaskEvent.HOLD_SUCCESS]: [\n            {\n              // Conference already downgraded (no other agents) and backend hold arrives.\n              // Move to HELD so the UI renders resume action.\n              guard: guards.shouldDowngradeConferenceToConnected,\n              target: TaskState.HELD,\n              actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n            },\n            {\n              actions: ['updateTaskData', 'setHoldState', 'emitTaskHold'],\n            },\n          ],\n          [TaskEvent.UNHOLD_SUCCESS]: [\n            {\n              // Conference already downgraded (no other agents) and backend unhold arrives.\n              // Move to CONNECTED so hold action is available again.\n              guard: guards.shouldDowngradeConferenceToConnected,\n              target: TaskState.CONNECTED,\n              actions: [\n                'updateTaskData',\n                'syncTaskDataFromEvent',\n                'setHoldState',\n                'emitTaskResume',\n              ],\n            },\n            {\n              actions: [\n                'updateTaskData',\n                'syncTaskDataFromEvent',\n                'setHoldState',\n                'emitTaskResume',\n              ],\n            },\n          ],\n\n          // Start a new consult from within an active conference\n          [TaskEvent.CONSULT]: {\n            target: TaskState.CONSULT_INITIATING,\n            actions: ['setConsultInitiator', 'setConsultDestination', 'setConsultFromConference'],\n          },\n\n          // AgentConsulting while still in conference (EP-DN/external ordering).\n          [TaskEvent.CONSULTING_ACTIVE]: {\n            target: TaskState.CONSULTING,\n            actions: [\n              'setConsultInitiator',\n              'setConsultDestination',\n              'setConsultFromConference',\n              'setConsultAgentJoined',\n              'updateTaskData',\n              'emitTaskConsultAccepted',\n              'emitTaskConsulting',\n            ],\n          },\n\n          // Participant leaves - handle conference downgrade scenarios\n          [TaskEvent.PARTICIPANT_LEAVE]: [\n            {\n              // Only the leaving agent should wrap up → WRAPPING_UP\n              guard: (params) =>\n                guards.didCurrentAgentLeaveConference(params) && guards.shouldWrapUp(params),\n              target: TaskState.WRAPPING_UP,\n              actions: [\n                'updateTaskData',\n                'handleParticipantLeft',\n                'markEnded',\n                'clearConsultState',\n                'emitTaskParticipantLeft',\n                'emitTaskWrapup',\n              ],\n            },\n            {\n              // Only the leaving agent (no wrapup) → TERMINATED\n              guard: guards.didCurrentAgentLeaveConference,\n              target: TaskState.TERMINATED,\n              actions: [\n                'updateTaskData',\n                'handleParticipantLeft',\n                'markEnded',\n                'clearConsultState',\n                'emitTaskParticipantLeft',\n                'emitTaskEnd',\n              ],\n            },\n            {\n              // Conference downgraded, customer present → CONNECTED\n              guard: (params) =>\n                !guards.didCurrentAgentLeaveConference(params) &&\n                guards.shouldDowngradeConferenceToConnected(params),\n              target: TaskState.CONNECTED,\n              actions: [\n                'updateTaskData',\n                'handleParticipantLeft',\n                'clearConsultState',\n                'emitTaskParticipantLeft',\n                'emitTaskConferenceEnded',\n              ],\n            },\n            {actions: ['updateTaskData', 'handleParticipantLeft', 'emitTaskParticipantLeft']},\n          ],\n\n          [TaskEvent.TRANSFER_CONFERENCE]: {\n            actions: ['setTransferConferenceRequested', 'emitTaskTransferConference'],\n          },\n          [TaskEvent.TRANSFER_CONFERENCE_SUCCESS]: [\n            {\n              // Not initiated by this agent → just refresh backend state.\n              guard: ({context}) => context.transferConferenceRequested !== true,\n              actions: [\n                'updateTaskData',\n                'handleTransferConferenceSuccess',\n                'clearTransferConferenceRequested',\n              ],\n            },\n          ],\n          [TaskEvent.TRANSFER_CONFERENCE_FAILED]: {\n            actions: ['clearTransferConferenceRequested', 'emitTaskTransferConferenceFailed'],\n          },\n\n          // Conference ends explicitly\n          [TaskEvent.CONFERENCE_END]: [\n            {\n              // Agent who should wrap up → WRAPPING_UP\n              guard: guards.shouldWrapUp,\n              target: TaskState.WRAPPING_UP,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskWrapup'],\n            },\n            {\n              // Customer still in call → CONNECTED\n              guard: ({context, event}) => {\n                if (context.exitingConference === true) return false;\n                const taskData = (event as any)?.taskData ?? context.taskData;\n                if (!taskData?.interaction) return false;\n                const mainCallId = taskData.interaction.mainInteractionId || taskData.interactionId;\n                if (!mainCallId) return false;\n\n                return getIsCustomerInCall(taskData.interaction, mainCallId);\n              },\n              target: TaskState.CONNECTED,\n              actions: ['updateTaskData', 'clearConsultState', 'emitTaskConferenceEnded'],\n            },\n            {\n              // Otherwise → TERMINATED\n              target: TaskState.TERMINATED,\n              actions: ['updateTaskData', 'markEnded', 'clearConsultState', 'emitTaskEnd'],\n            },\n          ],\n\n          // CONTACT_ENDED in conference\n          [TaskEvent.CONTACT_ENDED]: [\n            {\n              // Conference still active → stay\n              actions: ['updateTaskData', 'requestCleanup'],\n            },\n          ],\n        },\n      },\n\n      [TaskState.WRAPPING_UP]: {\n        // Only emit wrapup event on entry - task:end should only be emitted when COMPLETED\n        entry: ['emitTaskWrapup'],\n        on: {\n          // AgentWrappedup Event\n          [TaskEvent.WRAPUP_COMPLETE]: {\n            target: TaskState.COMPLETED,\n            actions: ['updateTaskData'],\n          },\n        },\n      },\n\n      [TaskState.COMPLETED]: {\n        type: 'final' as const,\n        entry: ['emitTaskWrappedup', 'cleanupResources'],\n      },\n\n      [TaskState.TERMINATED]: {\n        type: 'final' as const,\n        entry: ['cleanupResources'],\n      },\n    },\n  };\n}\n\n/**\n * Create a task state machine instance using only the built-in actions.\n * The resulting machine is ready for most consumers that rely on the default\n * context mutators declared in actions.ts.\n *\n * @param uiControlConfig - UI control configuration\n * @returns StateMachine instance for task management\n */\nexport function createTaskStateMachine(\n  uiControlConfig: UIControlConfig,\n  options?: {actions?: Partial<TaskActionsMap>}\n) {\n  return taskStateMachineSetup.createMachine(getTaskStateMachineConfig(uiControlConfig)).provide({\n    actions: {\n      ...actions,\n      ...(options?.actions ?? {}),\n    },\n  });\n}\n\nexport type TaskStateMachine = ReturnType<typeof 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