@webex/contact-center 3.12.0-task-refactor.7 → 3.12.0-task-refactor.9

package/dist/services/task/state-machine/actions.js

@@ -5,6 +5,7 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.actions = void 0;
 exports.createInitialContext = createInitialContext;
+exports.getTaskStateForUiControls = void 0;
 exports.updateUIControls = updateUIControls;
 var _xstate = require("xstate");
 var _constants = require("./constants");
@@ -59,8 +60,11 @@ const isActiveConsultState = (taskData, selfAgentId) => {
   if (selfAgentId) {
     const selfParticipant = taskData?.interaction?.participants?.[selfAgentId];
     const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(media => media?.mType === _constants.MEDIA_TYPE_CONSULT);
-    const isPendingOrActiveSelfConsult = selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === 'consultInitiated';
-    if (isPendingOrActiveSelfConsult && hasConsultMedia && taskData?.isConsulted === false) {
+    // Pending consult before destination joins stays HELD, not CONSULTING.
+    if (selfParticipant?.consultState === 'consultInitiated' && !hasJoinedConsultDestination(taskData, selfAgentId) && hasConsultMedia && taskData?.isConsulted === false) {
+      return false;
+    }
+    if (selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && hasConsultMedia && taskData?.isConsulted === false) {
       return true;
     }
   }
@@ -76,13 +80,38 @@ const isSelfConsultingOrPending = (taskData, selfAgentId) => {
   const selfParticipant = taskData?.interaction?.participants?.[selfAgentId];
   return selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === 'consultInitiated';
 };
-const hasJoinedConsultDestination = taskData => {
+const isDnOnConsultMedia = (taskData, selfAgentId) => {
+  if (!taskData?.interaction?.participants) return false;
+  const consultMedia = taskData.consultMediaResourceId ? taskData.interaction.media?.[taskData.consultMediaResourceId] : Object.values(taskData.interaction.media ?? {}).find(m => m?.mType === _constants.MEDIA_TYPE_CONSULT);
+  const consultParticipantIds = new Set(consultMedia?.participants ?? []);
+  if (consultParticipantIds.size === 0) return false;
+  return Object.values(taskData.interaction.participants).some(p => {
+    if (!p || p.hasLeft || p.id === selfAgentId) return false;
+    if (!consultParticipantIds.has(p.id)) return false;
+    const pType = String(p.pType ?? '').toUpperCase();
+    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';
+  });
+};
+const mapConsultDestinationType = destinationType => {
+  if (!destinationType) return undefined;
+  const normalized = String(destinationType).toUpperCase();
+  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {
+    return 'entryPoint';
+  }
+  return destinationType;
+};
+const hasJoinedConsultDestination = (taskData, selfAgentId) => {
   if (!taskData?.interaction) return false;
   const participants = taskData.interaction.participants;
   const cpd = taskData.interaction.callProcessingDetails;
   const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';
   if (backendSaysJoined) return true;
   if (!participants) return false;
+  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;
+  const selfParticipant = effectiveSelfAgentId ? participants[effectiveSelfAgentId] : undefined;
+  if (taskData.type === 'AgentConsulting' && selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING && taskData.isConsulted === false && isDnOnConsultMedia(taskData, effectiveSelfAgentId)) {
+    return true;
+  }
   return Object.values(participants).some(p => {
     if (!p || p.isConsulted !== true || p.hasLeft) return false;
     return p.hasJoined === true || p.consultState === _constants.CONSULT_STATE.CONSULTING;
@@ -118,6 +147,7 @@ const getTaskStateForUiControls = (taskData, selfAgentId) => {
   }
   return _constants.TaskState.CONNECTED;
 };
+exports.getTaskStateForUiControls = getTaskStateForUiControls;
 const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
   const updates = {
     taskData,
@@ -134,10 +164,20 @@ const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
       updates.consultDestinationAgentId = taskData.destAgentId;
     }
   }
+  const isConsultTerminalEvent = taskData.type === 'AgentConsultEnded' || taskData.type === 'AgentConsultFailed';
+  if (isConsultTerminalEvent) {
+    updates.consultInitiator = false;
+    updates.consultFromConference = false;
+    updates.consultDestinationAgentJoined = false;
+    updates.consultCallHeld = false;
+    updates.consultDestinationType = null;
+    updates.consultDestinationAgentId = null;
+    updates.transferConferenceRequested = false;
+  }
   if (consultingActive && taskData.destinationType) {
-    updates.consultDestinationType = taskData.destinationType;
+    updates.consultDestinationType = mapConsultDestinationType(taskData.destinationType);
   }
-  if (!context.consultInitiator) {
+  if (!isConsultTerminalEvent && !context.consultInitiator) {
     const consultInitiator = determineConsultInitiator(taskData, selfAgentId);
     if (consultInitiator !== undefined) {
       updates.consultInitiator = consultInitiator;
@@ -146,14 +186,24 @@ const deriveTaskDataUpdates = (context, taskData) => taskData ? (() => {
     }
   }
   const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;
-  if (effectiveConsultInitiator && conferenceFromPayload && (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))) {
+  if (!isConsultTerminalEvent && effectiveConsultInitiator && conferenceFromPayload && (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))) {
     updates.consultFromConference = true;
   }
-  if (consultingActive && taskData.interaction) {
-    const joinedConsultee = hasJoinedConsultDestination(taskData);
-    if (joinedConsultee) updates.consultDestinationAgentJoined = true;
+  if (!isConsultTerminalEvent && (consultingActive || selfConsultingOrPending) && taskData.interaction) {
+    const joinedConsultee = hasJoinedConsultDestination(taskData, selfAgentId);
+    const selfParticipant = selfAgentId ? taskData.interaction.participants?.[selfAgentId] : undefined;
+    const agentConsultingSelfJoined = taskData.type === 'AgentConsulting' && effectiveConsultInitiator && selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING;
+    if (joinedConsultee || agentConsultingSelfJoined) {
+      updates.consultDestinationAgentJoined = true;
+    } else if (selfParticipant?.consultState === 'consultInitiated') {
+      updates.consultDestinationAgentJoined = false;
+    }
     if (!context.consultDestinationType && !updates.consultDestinationType) {
-      const hasEpDnParticipant = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => p?.pType === 'EP-DN' && !p?.hasLeft));
+      const hasEpDnParticipant = Boolean(taskData.interaction.participants && Object.values(taskData.interaction.participants).some(p => {
+        if (p?.hasLeft) return false;
+        const pType = String(p?.pType ?? '').toUpperCase();
+        return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';
+      }));
       if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint';
     }
     if (effectiveConsultInitiator) {
@@ -195,7 +245,7 @@ function updateUIControls(currentState) {
   return (0, _xstate.assign)(({
     context
   }) => ({
-    uiControls: (0, _uiControlsComputer.computeUIControls)(currentState, context)
+    uiControls: (0, _uiControlsComputer.computeUIControls)(currentState, context, context.taskData ?? undefined)
   }));
 }
 const actions = exports.actions = {
@@ -248,9 +298,32 @@ const actions = exports.actions = {
     };
     return {};
   }),
-  handleConsultFailed: (0, _xstate.assign)({
-    consultDestinationAgentJoined: false,
-    consultInitiator: false
+  handleConsultFailed: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    const taskData = getTaskDataFromEvent(event) ?? context.taskData;
+    const cleared = {
+      consultDestinationType: null,
+      consultDestinationAgentId: null,
+      consultDestinationAgentJoined: false,
+      consultInitiator: false,
+      exitingConference: false,
+      consultCallHeld: false,
+      consultFromConference: false,
+      transferConferenceRequested: false
+    };
+    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
+    const nextContext = {
+      ...context,
+      ...cleared,
+      taskData
+    };
+    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
+    return {
+      ...cleared,
+      uiControls: (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData)
+    };
   }),
   handleConferenceStarted: (0, _xstate.assign)({
     consultInitiator: false
@@ -316,15 +389,32 @@ const actions = exports.actions = {
     }
     return {};
   }),
-  clearConsultState: (0, _xstate.assign)({
-    consultDestinationType: null,
-    consultDestinationAgentId: null,
-    consultDestinationAgentJoined: false,
-    consultInitiator: false,
-    exitingConference: false,
-    consultCallHeld: false,
-    consultFromConference: false,
-    transferConferenceRequested: false
+  clearConsultState: (0, _xstate.assign)(({
+    context,
+    event
+  }) => {
+    const cleared = {
+      consultDestinationType: null,
+      consultDestinationAgentId: null,
+      consultDestinationAgentJoined: false,
+      consultInitiator: false,
+      exitingConference: false,
+      consultCallHeld: false,
+      consultFromConference: false,
+      transferConferenceRequested: false
+    };
+    const taskData = context.taskData ?? getTaskDataFromEvent(event);
+    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;
+    const nextContext = {
+      ...context,
+      ...cleared,
+      taskData
+    };
+    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);
+    return {
+      ...cleared,
+      uiControls: (0, _uiControlsComputer.computeUIControls)(inferredState, nextContext, taskData)
+    };
   }),
   setTransferConferenceRequested: (0, _xstate.assign)({
     transferConferenceRequested: true

package/dist/services/task/state-machine/actions.js.map

@@ -1 +1 @@
-{"version":3,"names":["_xstate","require","_constants","_uiControlsComputer","_TaskUtils","_guards","determineConsultInitiator","taskData","selfAgentId","undefined","consultingAgentId","isConsulted","deriveRecordingState","callProcessingDetails","interaction","update","recordingStarted","recordInProgress","isPaused","recordingControlsAvailable","recordingInProgress","isActiveConsultState","state","INTERACTION_STATE","CONSULTING","selfParticipant","participants","hasConsultMedia","Object","values","media","some","mType","MEDIA_TYPE_CONSULT","isPendingOrActiveSelfConsult","consultState","CONSULT_STATE","POST_CALL","isSelfConsultingOrPending","hasJoinedConsultDestination","cpd","backendSaysJoined","consultDestinationAgentJoined","p","hasLeft","hasJoined","deriveConsultCallHeldFromTaskData","eventType","type","consultMediaId","consultMediaResourceId","consultMedia","find","m","Boolean","isHold","getTaskStateForUiControls","TaskState","IDLE","isTerminated","WRAPPING_UP","CONFERENCE","getIsConferenceInProgress","CONFERENCING","mainMediaId","mainInteractionId","interactionId","isMainHeld","HELD","CONNECTED","deriveTaskDataUpdates","context","updates","uiControlConfig","agentId","consultingActive","hasActiveConsultInPostCall","conferenceFromPayload","selfConsultingOrPending","inferredConsultingInitiator","destAgentId","isEpDnWithStoredId","consultDestinationType","consultDestinationAgentId","destinationType","consultInitiator","effectiveConsultInitiator","consultFromConference","joinedConsultee","hasEpDnParticipant","pType","consultCallHeld","nextContext","inferredState","uiControls","computeUIControls","getTaskDataFromEvent","event","createInitialContext","initialState","baseContext","exitingConference","transferConferenceRequested","getDefaultUIControls","updateUIControls","currentState","assign","actions","exports","initializeTask","updateTaskData","setConsultInitiator","TaskEvent","CONSULT","handleConsultFailed","handleConferenceStarted","setConsultDestination","destination","setConsultFromConference","forceConsultInitiator","setConsultAgentJoined","CONSULTING_ACTIVE","eventValue","setRecordingState","PAUSE_RECORDING","RESUME_RECORDING","clearConsultState","setTransferConferenceRequested","clearTransferConferenceRequested","setConsultCallHeld","clearConsultCallHeld","handleSwitchToMainCall","handleSwitchToConsult","handleConferenceFailed","handleParticipantLeft","setExitingConference","handleTransferConferenceSuccess","setHoldState","HOLD_SUCCESS","UNHOLD_SUCCESS","mediaResourceId","mediaEntry","updatedMedia","isConsultMedia","markEnded","requestAutoAnswer","requestCleanup","cleanupResources","emitTaskIncoming","emitTaskHydrate","emitTaskOfferContact","emitTaskAssigned","emitTaskHold","emitTaskResume","emitTaskEnd","emitTaskOfferConsult","emitTaskConsultCreated","emitTaskConsulting","emitTaskConsultAccepted","emitTaskConsultEnd","emitTaskReject","emitTaskWrapup","emitTaskRecordingStarted","emitTaskRecordingPaused","emitTaskRecordingResumed","emitTaskWrappedup","emitTaskParticipantLeft","emitTaskConferenceStarted","emitTaskConferenceEnded","emitTaskExitConference","emitTaskTransferConference","emitTaskSwitchCall","emitTaskConferenceFailed","emitTaskTransferConferenceFailed","emitTaskOutdialFailed"],"sources":["actions.ts"],"sourcesContent":["/**\n * Task State Machine Actions - Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {\n  TaskEvent,\n  TaskState,\n  INTERACTION_STATE,\n  CONSULT_STATE,\n  MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n  if (selfAgentId) {\n    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    const isPendingOrActiveSelfConsult =\n      selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n      selfParticipant?.consultState === 'consultInitiated';\n    if (isPendingOrActiveSelfConsult && hasConsultMedia && taskData?.isConsulted === false) {\n      return true;\n    }\n  }\n  if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n    const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n  }\n\n  return false;\n};\n\nconst isSelfConsultingOrPending = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData || !selfAgentId) return false;\n  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n  return (\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\nconst hasJoinedConsultDestination = (taskData: TaskData | undefined): boolean => {\n  if (!taskData?.interaction) return false;\n  const participants = taskData.interaction.participants as any;\n  const cpd = taskData.interaction.callProcessingDetails as any;\n  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n  if (backendSaysJoined) return true;\n  if (!participants) return false;\n\n  return Object.values(participants).some((p: any) => {\n    if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n    return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n  });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n  if (!taskData?.interaction) return undefined;\n\n  const eventType = taskData.type;\n  if (eventType === 'AgentContactHeld') return true;\n  if (eventType === 'AgentContactUnheld') return false;\n\n  const consultMediaId = taskData.consultMediaResourceId;\n\n  const consultMedia: any = consultMediaId\n    ? taskData.interaction.media?.[consultMediaId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n\n  if (!consultMedia) return undefined;\n\n  return Boolean(consultMedia.isHold);\n};\n\nconst getTaskStateForUiControls = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): TaskState => {\n  if (!taskData?.interaction) {\n    return TaskState.IDLE;\n  }\n\n  if (taskData.interaction.isTerminated === true) {\n    return TaskState.WRAPPING_UP;\n  }\n\n  if (isActiveConsultState(taskData, selfAgentId)) {\n    return TaskState.CONSULTING;\n  }\n\n  if (\n    taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData)\n  ) {\n    return TaskState.CONFERENCING;\n  }\n\n  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n  const isMainHeld = Boolean(\n    mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n  );\n  if (taskData.interaction.state === 'hold' || isMainHeld) {\n    return TaskState.HELD;\n  }\n\n  return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n        const consultingActive =\n          isActiveConsultState(taskData, selfAgentId) ||\n          hasActiveConsultInPostCall(taskData, selfAgentId);\n        const conferenceFromPayload =\n          taskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n          getIsConferenceInProgress(taskData);\n        const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);\n        const inferredConsultingInitiator =\n          selfConsultingOrPending && taskData?.isConsulted === false;\n\n        if (taskData.destAgentId) {\n          const isEpDnWithStoredId =\n            context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n          if (!isEpDnWithStoredId) {\n            updates.consultDestinationAgentId = taskData.destAgentId;\n          }\n        }\n        if (consultingActive && taskData.destinationType) {\n          updates.consultDestinationType = taskData.destinationType as DestinationType;\n        }\n\n        if (!context.consultInitiator) {\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            inferredConsultingInitiator ||\n            (consultingActive && taskData.isConsulted === false)\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n        if (\n          effectiveConsultInitiator &&\n          conferenceFromPayload &&\n          (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))\n        ) {\n          updates.consultFromConference = true;\n        }\n\n        if (consultingActive && taskData.interaction) {\n          const joinedConsultee = hasJoinedConsultDestination(taskData);\n          if (joinedConsultee) updates.consultDestinationAgentJoined = true;\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some(\n                  (p: any) => p?.pType === 'EP-DN' && !p?.hasLeft\n                )\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          if (effectiveConsultInitiator) {\n            const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);\n            if (consultCallHeld !== undefined) {\n              updates.consultCallHeld = consultCallHeld;\n            }\n          }\n        }\n\n        const nextContext = {\n          ...context,\n          ...updates,\n        } as TaskContext;\n        const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n        updates.uiControls = computeUIControls(inferredState, nextContext, taskData);\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign({consultDestinationAgentJoined: false, consultInitiator: false}),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId =\n      ('destAgentId' in event ? event.destAgentId : null) ??\n      ('destination' in event ? (event as any).destination : null) ??\n      null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign({\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultInitiator: false,\n    exitingConference: false,\n    consultCallHeld: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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Action implementations executed during state transitions\n */\n\nimport {assign} from 'xstate';\nimport {\n  TaskContext,\n  TaskEventPayload,\n  UIControlConfig,\n  TaskActionsMap,\n  TaskActionArgs,\n  RecordingStateUpdate,\n} from './types';\nimport {\n  TaskEvent,\n  TaskState,\n  INTERACTION_STATE,\n  CONSULT_STATE,\n  MEDIA_TYPE_CONSULT,\n} from './constants';\nimport {DestinationType, TaskData} from '../types';\nimport {computeUIControls, getDefaultUIControls} from './uiControlsComputer';\nimport {getIsConferenceInProgress} from '../TaskUtils';\nimport {hasActiveConsultInPostCall} from './guards';\n\nconst determineConsultInitiator = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): boolean | undefined => {\n  if (!selfAgentId) return undefined;\n\n  if (taskData?.consultingAgentId) {\n    return taskData.consultingAgentId === selfAgentId;\n  }\n\n  if (taskData?.isConsulted === true) return false;\n\n  return undefined;\n};\n\nconst deriveRecordingState = (taskData?: TaskData | null): RecordingStateUpdate => {\n  const callProcessingDetails = taskData?.interaction?.callProcessingDetails;\n\n  if (!callProcessingDetails) {\n    return {};\n  }\n\n  const update: RecordingStateUpdate = {};\n  const {recordingStarted, recordInProgress, isPaused} = callProcessingDetails as {\n    recordingStarted?: boolean;\n    recordInProgress?: boolean;\n    isPaused?: boolean;\n  };\n\n  if (recordingStarted !== undefined) {\n    update.recordingControlsAvailable = recordingStarted;\n    if (!recordingStarted) {\n      update.recordingInProgress = false;\n    }\n  }\n\n  if (recordInProgress !== undefined) {\n    update.recordingControlsAvailable = recordInProgress || recordingStarted || false;\n    update.recordingInProgress = recordInProgress;\n  }\n\n  if (\n    update.recordingControlsAvailable === undefined &&\n    update.recordingInProgress === undefined &&\n    recordingStarted\n  ) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = true;\n  }\n\n  if (isPaused !== undefined) {\n    update.recordingControlsAvailable = true;\n    update.recordingInProgress = !isPaused;\n  }\n\n  return update;\n};\n\nconst isActiveConsultState = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (taskData?.interaction?.state === INTERACTION_STATE.CONSULTING) return true;\n  if (selfAgentId) {\n    const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData?.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    // Pending consult before destination joins stays HELD, not CONSULTING.\n    if (\n      selfParticipant?.consultState === 'consultInitiated' &&\n      !hasJoinedConsultDestination(taskData, selfAgentId) &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return false;\n    }\n    if (\n      selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n      hasConsultMedia &&\n      taskData?.isConsulted === false\n    ) {\n      return true;\n    }\n  }\n  if (taskData?.interaction?.state === INTERACTION_STATE.POST_CALL && selfAgentId) {\n    const selfParticipant = taskData.interaction?.participants?.[selfAgentId] as any;\n    const hasConsultMedia = Object.values(taskData.interaction?.media ?? {}).some(\n      (media: any) => media?.mType === MEDIA_TYPE_CONSULT\n    );\n    if (selfParticipant?.consultState === CONSULT_STATE.CONSULTING && hasConsultMedia) return true;\n  }\n\n  return false;\n};\n\nconst isSelfConsultingOrPending = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData || !selfAgentId) return false;\n  const selfParticipant = taskData?.interaction?.participants?.[selfAgentId] as any;\n\n  return (\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\nconst isDnOnConsultMedia = (taskData: TaskData | undefined, selfAgentId?: string): boolean => {\n  if (!taskData?.interaction?.participants) return false;\n\n  const consultMedia: any = taskData.consultMediaResourceId\n    ? taskData.interaction.media?.[taskData.consultMediaResourceId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n  const consultParticipantIds = new Set(consultMedia?.participants ?? []);\n  if (consultParticipantIds.size === 0) return false;\n\n  return Object.values(taskData.interaction.participants).some((p: any) => {\n    if (!p || p.hasLeft || p.id === selfAgentId) return false;\n    if (!consultParticipantIds.has(p.id)) return false;\n    const pType = String(p.pType ?? '').toUpperCase();\n\n    return pType === 'DN' || pType === 'EP-DN' || pType === 'EP_DN';\n  });\n};\n\nconst mapConsultDestinationType = (\n  destinationType: string | undefined\n): DestinationType | undefined => {\n  if (!destinationType) return undefined;\n  const normalized = String(destinationType).toUpperCase();\n  if (normalized === 'DN' || normalized === 'EP-DN' || normalized === 'EP_DN') {\n    return 'entryPoint' as DestinationType;\n  }\n\n  return destinationType as DestinationType;\n};\n\nconst hasJoinedConsultDestination = (\n  taskData: TaskData | undefined,\n  selfAgentId?: string\n): boolean => {\n  if (!taskData?.interaction) return false;\n  const participants = taskData.interaction.participants as any;\n  const cpd = taskData.interaction.callProcessingDetails as any;\n  const backendSaysJoined = cpd?.consultDestinationAgentJoined === 'true';\n  if (backendSaysJoined) return true;\n  if (!participants) return false;\n\n  const effectiveSelfAgentId = selfAgentId ?? taskData.agentId;\n  const selfParticipant = effectiveSelfAgentId\n    ? (participants[effectiveSelfAgentId] as {consultState?: string} | undefined)\n    : undefined;\n\n  if (\n    taskData.type === 'AgentConsulting' &&\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING &&\n    taskData.isConsulted === false &&\n    isDnOnConsultMedia(taskData, effectiveSelfAgentId)\n  ) {\n    return true;\n  }\n\n  return Object.values(participants).some((p: any) => {\n    if (!p || p.isConsulted !== true || p.hasLeft) return false;\n\n    return p.hasJoined === true || p.consultState === CONSULT_STATE.CONSULTING;\n  });\n};\n\nconst deriveConsultCallHeldFromTaskData = (taskData: TaskData | undefined): boolean | undefined => {\n  if (!taskData?.interaction) return undefined;\n\n  const eventType = taskData.type;\n  if (eventType === 'AgentContactHeld') return true;\n  if (eventType === 'AgentContactUnheld') return false;\n\n  const consultMediaId = taskData.consultMediaResourceId;\n\n  const consultMedia: any = consultMediaId\n    ? taskData.interaction.media?.[consultMediaId]\n    : Object.values(taskData.interaction.media ?? {}).find(\n        (m: any) => m?.mType === MEDIA_TYPE_CONSULT\n      );\n\n  if (!consultMedia) return undefined;\n\n  return Boolean(consultMedia.isHold);\n};\n\nexport const getTaskStateForUiControls = (\n  taskData: TaskData | undefined,\n  selfAgentId: string | undefined\n): TaskState => {\n  if (!taskData?.interaction) {\n    return TaskState.IDLE;\n  }\n\n  if (taskData.interaction.isTerminated === true) {\n    return TaskState.WRAPPING_UP;\n  }\n\n  if (isActiveConsultState(taskData, selfAgentId)) {\n    return TaskState.CONSULTING;\n  }\n\n  if (\n    taskData.interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData)\n  ) {\n    return TaskState.CONFERENCING;\n  }\n\n  const mainMediaId = taskData.interaction.mainInteractionId || taskData.interactionId;\n  const isMainHeld = Boolean(\n    mainMediaId && taskData.interaction.media?.[mainMediaId]?.isHold === true\n  );\n  if (taskData.interaction.state === 'hold' || isMainHeld) {\n    return TaskState.HELD;\n  }\n\n  return TaskState.CONNECTED;\n};\n\nconst deriveTaskDataUpdates = (context: TaskContext, taskData: TaskData | undefined) =>\n  taskData\n    ? (() => {\n        const updates: Partial<TaskContext> = {\n          taskData,\n          ...deriveRecordingState(taskData),\n        };\n\n        const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n        const consultingActive =\n          isActiveConsultState(taskData, selfAgentId) ||\n          hasActiveConsultInPostCall(taskData, selfAgentId);\n        const conferenceFromPayload =\n          taskData?.interaction?.state === INTERACTION_STATE.CONFERENCE ||\n          getIsConferenceInProgress(taskData);\n        const selfConsultingOrPending = isSelfConsultingOrPending(taskData, selfAgentId);\n        const inferredConsultingInitiator =\n          selfConsultingOrPending && taskData?.isConsulted === false;\n\n        if (taskData.destAgentId) {\n          const isEpDnWithStoredId =\n            context.consultDestinationType === 'entryPoint' && context.consultDestinationAgentId;\n          if (!isEpDnWithStoredId) {\n            updates.consultDestinationAgentId = taskData.destAgentId;\n          }\n        }\n\n        const isConsultTerminalEvent =\n          taskData.type === 'AgentConsultEnded' || taskData.type === 'AgentConsultFailed';\n\n        if (isConsultTerminalEvent) {\n          updates.consultInitiator = false;\n          updates.consultFromConference = false;\n          updates.consultDestinationAgentJoined = false;\n          updates.consultCallHeld = false;\n          updates.consultDestinationType = null;\n          updates.consultDestinationAgentId = null;\n          updates.transferConferenceRequested = false;\n        }\n\n        if (consultingActive && taskData.destinationType) {\n          updates.consultDestinationType = mapConsultDestinationType(taskData.destinationType);\n        }\n\n        if (!isConsultTerminalEvent && !context.consultInitiator) {\n          const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n          if (consultInitiator !== undefined) {\n            updates.consultInitiator = consultInitiator;\n          } else if (\n            inferredConsultingInitiator ||\n            (consultingActive && taskData.isConsulted === false)\n          ) {\n            updates.consultInitiator = true;\n          }\n        }\n\n        const effectiveConsultInitiator = updates.consultInitiator ?? context.consultInitiator;\n        if (\n          !isConsultTerminalEvent &&\n          effectiveConsultInitiator &&\n          conferenceFromPayload &&\n          (consultingActive || selfConsultingOrPending || Boolean(taskData?.consultMediaResourceId))\n        ) {\n          updates.consultFromConference = true;\n        }\n\n        if (\n          !isConsultTerminalEvent &&\n          (consultingActive || selfConsultingOrPending) &&\n          taskData.interaction\n        ) {\n          const joinedConsultee = hasJoinedConsultDestination(taskData, selfAgentId);\n          const selfParticipant = selfAgentId\n            ? (taskData.interaction.participants?.[selfAgentId] as\n                | {consultState?: string}\n                | undefined)\n            : undefined;\n          const agentConsultingSelfJoined =\n            taskData.type === 'AgentConsulting' &&\n            effectiveConsultInitiator &&\n            selfParticipant?.consultState === CONSULT_STATE.CONSULTING;\n\n          if (joinedConsultee || agentConsultingSelfJoined) {\n            updates.consultDestinationAgentJoined = true;\n          } else if (selfParticipant?.consultState === 'consultInitiated') {\n            updates.consultDestinationAgentJoined = false;\n          }\n\n          if (!context.consultDestinationType && !updates.consultDestinationType) {\n            const hasEpDnParticipant = Boolean(\n              taskData.interaction.participants &&\n                Object.values(taskData.interaction.participants).some((p: any) => {\n                  if (p?.hasLeft) return false;\n                  const pType = String(p?.pType ?? '').toUpperCase();\n\n                  return pType === 'EP-DN' || pType === 'EP_DN' || pType === 'DN';\n                })\n            );\n            if (hasEpDnParticipant) updates.consultDestinationType = 'entryPoint' as any;\n          }\n\n          if (effectiveConsultInitiator) {\n            const consultCallHeld = deriveConsultCallHeldFromTaskData(taskData);\n            if (consultCallHeld !== undefined) {\n              updates.consultCallHeld = consultCallHeld;\n            }\n          }\n        }\n\n        const nextContext = {\n          ...context,\n          ...updates,\n        } as TaskContext;\n        const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n        updates.uiControls = computeUIControls(inferredState, nextContext, taskData);\n\n        return updates;\n      })()\n    : {};\n\nconst getTaskDataFromEvent = (event?: TaskEventPayload): TaskData | undefined =>\n  event && typeof event === 'object' ? (event as any).taskData : undefined;\n\nexport function createInitialContext(\n  uiControlConfig: UIControlConfig,\n  initialState: TaskState = TaskState.IDLE\n): TaskContext {\n  const baseContext: TaskContext = {\n    taskData: null,\n    consultInitiator: false,\n    exitingConference: false,\n    consultFromConference: false,\n    transferConferenceRequested: false,\n    consultDestinationType: null,\n    consultDestinationAgentId: null,\n    consultDestinationAgentJoined: false,\n    consultCallHeld: false,\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n    uiControlConfig,\n    uiControls: getDefaultUIControls(),\n  };\n\n  baseContext.uiControls = computeUIControls(initialState, baseContext);\n\n  return baseContext;\n}\n\nexport function updateUIControls(currentState: TaskState) {\n  return assign(({context}: TaskActionArgs) => ({\n    uiControls: computeUIControls(currentState, context, context.taskData ?? undefined),\n  }));\n}\n\nexport const actions: TaskActionsMap = {\n  initializeTask: assign(({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n    return {\n      consultInitiator: false,\n      exitingConference: false,\n      consultDestinationType: null,\n      consultDestinationAgentJoined: false,\n      ...deriveTaskDataUpdates(context, getTaskDataFromEvent(event)),\n    };\n  }),\n\n  /**\n   * Update task data from ASSIGN event\n   */\n  updateTaskData: assign(({context, event}: TaskActionArgs) => {\n    return deriveTaskDataUpdates(context, getTaskDataFromEvent(event));\n  }),\n\n  /**\n   * Set consult initiator flag\n   *\n   * IMPORTANT: This action is called for CONSULT (user action) and CONSULT_CREATED (backend event).\n   * For CONSULT (user action): The user explicitly clicked Consult, so they ARE the initiator.\n   * For CONSULT_CREATED (backend event): Check taskData.isConsulted to determine if this agent\n   * is the initiator. If isConsulted === true, this is Agent B (the consulted party), NOT the initiator.\n   *\n   * This prevents all agents in a conference from becoming consultInitiator when one agent\n   * starts a new consult.\n   */\n  setConsultInitiator: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    if (event.type === TaskEvent.CONSULT) return {consultInitiator: true};\n\n    const selfAgentId = taskData?.agentId;\n    const consultInitiator = determineConsultInitiator(taskData, selfAgentId);\n    if (consultInitiator === true) return {consultInitiator: true};\n    if (consultInitiator === false) return {consultInitiator: false};\n\n    return {};\n  }),\n\n  handleConsultFailed: assign(({context, event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event) ?? context.taskData;\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n  handleConferenceStarted: assign({consultInitiator: false}),\n\n  setConsultDestination: assign(({event}: TaskActionArgs) => {\n    if (!event || event.type !== TaskEvent.CONSULT) {\n      return {};\n    }\n\n    const taskData = getTaskDataFromEvent(event);\n    const consultDestinationType =\n      'destinationType' in event ? event.destinationType ?? null : null;\n    const consultDestinationAgentId =\n      ('destAgentId' in event ? event.destAgentId : null) ??\n      ('destination' in event ? (event as any).destination : null) ??\n      null;\n\n    return {\n      consultDestinationType,\n      consultDestinationAgentId,\n      consultDestinationAgentJoined: false,\n      consultFromConference: false,\n      taskData: {\n        ...taskData,\n        destAgentId: consultDestinationAgentId,\n      },\n    };\n  }),\n\n  setConsultFromConference: assign({consultFromConference: true}),\n\n  forceConsultInitiator: assign({consultInitiator: true}),\n\n  setConsultAgentJoined: assign(\n    ({context, event}: {context: TaskContext; event: TaskEventPayload}) => {\n      if (context.consultDestinationAgentJoined) {\n        return {};\n      }\n\n      if (\n        !event ||\n        event.type !== TaskEvent.CONSULTING_ACTIVE ||\n        !('consultDestinationAgentJoined' in event)\n      ) {\n        return {};\n      }\n\n      const eventValue = (event as {consultDestinationAgentJoined: boolean})\n        .consultDestinationAgentJoined;\n\n      return eventValue ? {consultDestinationAgentJoined: true} : {};\n    }\n  ),\n\n  setRecordingState: assign(({event}: TaskActionArgs) => {\n    if (!event || !('type' in event)) {\n      return {};\n    }\n\n    if (event.type === TaskEvent.PAUSE_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: false,\n      };\n    }\n    if (event.type === TaskEvent.RESUME_RECORDING) {\n      return {\n        recordingControlsAvailable: true,\n        recordingInProgress: true,\n      };\n    }\n\n    return {};\n  }),\n\n  clearConsultState: assign(({context, event}: TaskActionArgs) => {\n    const cleared = {\n      consultDestinationType: null,\n      consultDestinationAgentId: null,\n      consultDestinationAgentJoined: false,\n      consultInitiator: false,\n      exitingConference: false,\n      consultCallHeld: false,\n      consultFromConference: false,\n      transferConferenceRequested: false,\n    };\n    const taskData = context.taskData ?? getTaskDataFromEvent(event);\n    const selfAgentId = context.uiControlConfig.agentId ?? taskData?.agentId;\n    const nextContext = {...context, ...cleared, taskData} as TaskContext;\n    const inferredState = getTaskStateForUiControls(taskData, selfAgentId);\n\n    return {\n      ...cleared,\n      uiControls: computeUIControls(inferredState, nextContext, taskData),\n    };\n  }),\n\n  setTransferConferenceRequested: assign({transferConferenceRequested: true}),\n  clearTransferConferenceRequested: assign({transferConferenceRequested: false}),\n\n  setConsultCallHeld: assign({consultCallHeld: true}),\n  clearConsultCallHeld: assign({consultCallHeld: false}),\n  handleSwitchToMainCall: assign({consultCallHeld: true}),\n  handleSwitchToConsult: assign({consultCallHeld: false}),\n\n  handleConferenceFailed: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n  handleParticipantLeft: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setExitingConference: assign({exitingConference: true}),\n\n  handleTransferConferenceSuccess: assign(({event}: TaskActionArgs) => {\n    const taskData = getTaskDataFromEvent(event);\n\n    return taskData ? {taskData} : {};\n  }),\n\n  setHoldState: assign(({context, event}: TaskActionArgs) => {\n    if (\n      !event ||\n      (event.type !== TaskEvent.HOLD_SUCCESS && event.type !== TaskEvent.UNHOLD_SUCCESS)\n    ) {\n      return {};\n    }\n\n    const mediaResourceId =\n      'mediaResourceId' in event\n        ? (event as {mediaResourceId?: string}).mediaResourceId\n        : undefined;\n\n    if (!mediaResourceId) {\n      return {};\n    }\n\n    const interaction = context.taskData?.interaction;\n    const mediaEntry = interaction?.media?.[mediaResourceId];\n\n    if (!interaction || !mediaEntry) {\n      return {};\n    }\n\n    const updatedMedia = {\n      ...interaction.media,\n      [mediaResourceId]: {\n        ...mediaEntry,\n        isHold: event.type === TaskEvent.HOLD_SUCCESS,\n      },\n    };\n\n    const updates: Partial<TaskContext> = {\n      taskData: {\n        ...(context.taskData as TaskData),\n        interaction: {\n          ...interaction,\n          media: updatedMedia,\n        },\n      },\n    };\n\n    const consultMediaId = context.taskData?.consultMediaResourceId;\n    const isConsultMedia = consultMediaId\n      ? mediaResourceId === consultMediaId\n      : mediaEntry?.mType === 'consult';\n\n    if (isConsultMedia && context.consultInitiator) {\n      updates.consultCallHeld = event.type === TaskEvent.HOLD_SUCCESS;\n    }\n\n    return updates;\n  }),\n\n  markEnded: assign(() => ({\n    recordingControlsAvailable: false,\n    recordingInProgress: false,\n  })),\n\n  requestAutoAnswer: () => undefined,\n  requestCleanup: () => undefined,\n  cleanupResources: () => undefined,\n\n  // Event emitters - placeholders overridden by consumers\n  emitTaskIncoming: () => undefined,\n  emitTaskHydrate: () => undefined,\n  emitTaskOfferContact: () => undefined,\n  emitTaskAssigned: () => undefined,\n  emitTaskHold: () => undefined,\n  emitTaskResume: () => undefined,\n  emitTaskEnd: () => undefined,\n  emitTaskOfferConsult: () => undefined,\n  emitTaskConsultCreated: () => undefined,\n  emitTaskConsulting: () => undefined,\n  emitTaskConsultAccepted: () => undefined,\n  emitTaskConsultEnd: () => undefined,\n  emitTaskReject: () => undefined,\n  emitTaskWrapup: () => undefined,\n  emitTaskRecordingStarted: () => undefined,\n  emitTaskRecordingPaused: () => undefined,\n  emitTaskRecordingResumed: () => undefined,\n  emitTaskWrappedup: () => undefined,\n  emitTaskParticipantLeft: () => undefined,\n  emitTaskConferenceStarted: () => undefined,\n  emitTaskConferenceEnded: () => undefined,\n  emitTaskExitConference: () => undefined,\n  emitTaskTransferConference: () => undefined,\n  emitTaskSwitchCall: () => undefined,\n  emitTaskConferenceFailed: () => undefined,\n  emitTaskTransferConferenceFailed: () => undefined,\n  emitTaskOutdialFailed: () => 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package/dist/services/task/state-machine/uiControlsComputer.js

@@ -55,14 +55,23 @@ function createTaskUIControls(main, consult, activeLeg) {
 function getDefaultUIControls() {
   return createTaskUIControls(getDefaultInteractionUIControls(), getDefaultInteractionUIControls(), 'main');
 }
+
+/** Consult media must exist on the interaction payload, not only as a stale resource id. */
+function hasConsultMediaInInteraction(interaction, consultMediaResourceId) {
+  const media = interaction?.media ?? {};
+  const hasConsultLeg = Object.values(media).some(entry => entry?.mType === 'consult');
+  if (hasConsultLeg) return true;
+  if (!consultMediaResourceId) return false;
+  return Boolean(media[consultMediaResourceId]);
+}
 function computeVoiceInteractionUIControls(state, context, config, fallbackTaskData, currentLeg = 'main') {
   // Early exit for idle
   if (state === _constants.TaskState.IDLE) {
     return getDefaultInteractionUIControls();
   }
 
-  // Essential data
-  const taskData = context.taskData ?? fallbackTaskData ?? null;
+  // Prefer live task.data (fallback) over stale state-machine snapshot during multi-login sync.
+  const taskData = fallbackTaskData ?? context.taskData ?? null;
   const interaction = taskData?.interaction;
   const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;
   const isWebrtc = config.voiceVariant === _types.VOICE_VARIANT.WEBRTC;
@@ -95,7 +104,6 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
   // EP_DN consults are "ready" as soon as the consult is created (EP accepts routing immediately).
   // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.
   const isEpDnConsult = consultDestinationType === 'entryPoint' || consultDestinationType === 'EP-DN';
-  const isConsultDestinationReady = consultDestinationAgentJoined || isEpDnConsult;
   const stateImpliesHeld = state === _constants.TaskState.HELD || state === _constants.TaskState.RESUME_INITIATING;
   const stateImpliesConnected = state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HOLD_INITIATING;
   const isHeld = stateImpliesHeld || serverHold === true;
@@ -109,22 +117,32 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
   const consultMedia = Object.values(interaction?.media ?? {}).find(media => media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult');
   const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;
   const selfInConsultCall = Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId));
-  const conferenceActive = isConferencing || conferenceFromBackend || consultFromConference;
+  const hasConsultMedia = hasConsultMediaInInteraction(interaction, taskData?.consultMediaResourceId);
+  const isConsultEndedForSelf = taskData?.type === 'AgentConsultEnded' || taskData?.type === 'AgentConsultFailed' || selfParticipant?.consultState === 'consultCompleted' && !hasConsultMedia && taskData?.isConsulted === false;
+  const effectiveConsultInitiator = isConsultEndedForSelf ? false : consultInitiator;
+  const effectiveConsultCallHeld = isConsultEndedForSelf ? false : consultCallHeld;
+  const effectiveConsultFromConference = isConsultEndedForSelf ? false : consultFromConference;
+  const effectiveConsultDestinationAgentJoined = isConsultEndedForSelf ? false : consultDestinationAgentJoined;
+  // After a consult ends for self, the backend stops sending consult media but the merged
+  // task.data can still carry the stale consult-media entry (reconcileData never deletes keys).
+  // Treat it as gone so post-consult main-leg controls (consult retry) are not blocked.
+  const effectiveHasConsultMedia = isConsultEndedForSelf ? false : hasConsultMedia;
+  const isConsultDestinationReady = effectiveConsultDestinationAgentJoined || isEpDnConsult;
+  const conferenceActive = isConferencing || conferenceFromBackend || effectiveConsultFromConference;
   // Treat consult initiator as "in conference" even if mainCall participant list lags while consulting.
-  const inConference = conferenceActive && (isConferencing || selfInMainCall || consultInitiator);
+  const inConference = conferenceActive && (isConferencing || selfInMainCall || effectiveConsultInitiator);
 
   // Check if this is a consulted agent (must be after isConsulting is computed).
   const isSoleAgentOnCall = participantCount <= 1 && selfInMainCall && !isConsulting && !inConference;
-  const isConsulted = inConference || isSoleAgentOnCall ? false : (0, _TaskUtils.getIsConsultedAgentForControls)(taskData, context, isConsulting) || !consultInitiator && (selfParticipant?.isConsulted === true || selfParticipant?.consultState === 'consulting');
+  const isConsulted = inConference || isSoleAgentOnCall ? false : (0, _TaskUtils.getIsConsultedAgentForControls)(taskData, context, isConsulting) || !effectiveConsultInitiator && (selfParticipant?.isConsulted === true || selfParticipant?.consultState === 'consulting');
 
   // Active call = can perform call operations
   const isActive = state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HELD || state === _constants.TaskState.HOLD_INITIATING || state === _constants.TaskState.RESUME_INITIATING || isConsulting || isConferencing;
 
   // Consulted agents have limited controls until they're in conference or wrapup
   // Use inConference (not isConferencing) so controls remain enabled after state downgrade
-  const hasFullControls = !isConsulted || consultInitiator || inConference || isWrappingUp;
-  const consultOwnedBySelf = consultInitiator || Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId;
-  const hasConsultMedia = Boolean(taskData?.consultMediaResourceId || Object.values(interaction?.media ?? {}).some(media => media?.mType === 'consult'));
+  const hasFullControls = !isConsulted || effectiveConsultInitiator || inConference || isWrappingUp;
+  const consultOwnedBySelf = effectiveConsultInitiator || Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId;
   const selfConsultPendingOnConsultMedia = selfParticipant?.consultState === 'consultInitiated' && !taskData?.isConsulted && hasConsultMedia;
   const ownerParticipant = interaction?.owner ? interaction.participants?.[interaction.owner] : undefined;
   const otherAgentConsultInProgress = Boolean(interaction?.participants && Object.values(interaction.participants).some(participant => {
@@ -133,12 +151,12 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
     if (participant.pType !== 'AGENT') return false;
     return participant.consultState === 'consultInitiated' || participant.consultState === 'consultReserved' || participant.consultState === 'consulting' || participant.currentState === 'consulting';
   }));
-  const isHydratedConferenceConsultPending = inConference && selfConsultPendingOnConsultMedia && !consultDestinationAgentJoined;
-  const hasParallelConsultLeg = consultOwnedBySelf && !isConsulting && !isConsulted && (consultInProgress || consultCallHeld || hasConsultMedia);
-  const activeLegForConferenceConsult = consultCallHeld ? 'main' : 'consult';
+  const isHydratedConferenceConsultPending = inConference && selfConsultPendingOnConsultMedia && !effectiveConsultDestinationAgentJoined;
+  const hasParallelConsultLeg = !isConsultEndedForSelf && consultOwnedBySelf && !isConsulting && !isConsulted && (consultInProgress || effectiveConsultCallHeld || hasConsultMedia);
+  const activeLegForConferenceConsult = effectiveConsultCallHeld ? 'main' : 'consult';
   const isCurrentLegActive = currentLeg === activeLegForConferenceConsult;
-  const isConferenceConsultTransferContext = inConference && consultInitiator && hasConsultMedia && isConsultDestinationReady;
-  const consultLegOnHold = isConsulting && consultCallHeld;
+  const isConferenceConsultTransferContext = inConference && effectiveConsultInitiator && hasConsultMedia && isConsultDestinationReady;
+  const consultLegOnHold = isConsulting && effectiveConsultCallHeld;
   const callProcessingDetails = interaction?.callProcessingDetails;
   const conferenceHoldParticipant = callProcessingDetails?.conferenceHoldParticipant === true || callProcessingDetails?.conferenceHoldParticipant === 'true';
   const postDeclineHeldMainLeg = consultInitiator && !consultDestinationAgentJoined && isHeld && inConference && conferenceHoldParticipant;
@@ -152,6 +170,39 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
   const selfOnConsultLeg = selfParticipant?.consultState === 'consulting' || selfParticipant?.currentState === 'consulting';
   const showMainLegConferenceControlsDuringConsult = currentLeg === 'main' && inConference && consultInProgress && !selfOnConsultLeg;
   const allowHeldMainLegControlsForNonInitiator = showMainLegConferenceControlsDuringConsult && !isHydratedConferenceConsultPending;
+  const isConsultRequestedPhase = isConsultPendingBeforeJoin && !isConsulted && (consultInitiator || Boolean(selfAgentId) && selfParticipant?.consultState === 'consultInitiated' && taskData?.agentId === selfAgentId);
+  const isConsultUnansweredFailure = currentLeg === 'main' && !inConference && !taskData?.isConsulted && !effectiveHasConsultMedia && isHeld && selfParticipant?.consultState === 'consultCompleted' && (taskData?.type === 'AgentConsultFailed' || taskData?.type === 'AgentConsultEnded' || isConsultEndedForSelf);
+  if (isConsultUnansweredFailure) {
+    const recordingControl = recordingControlsAvailable && config.isRecordingEnabled && !inConference ? VISIBLE_ENABLED : DISABLED;
+    return {
+      ...getDefaultInteractionUIControls(),
+      hold: VISIBLE_ENABLED,
+      transfer: VISIBLE_ENABLED,
+      consult: VISIBLE_ENABLED,
+      recording: recordingControl,
+      end: VISIBLE_DISABLED
+    };
+  }
+  if (isConsultRequestedPhase) {
+    if (currentLeg === 'main') {
+      return {
+        ...getDefaultInteractionUIControls(),
+        transfer: VISIBLE_DISABLED,
+        conference: VISIBLE_DISABLED,
+        end: VISIBLE_DISABLED
+      };
+    }
+    if (currentLeg === 'consult') {
+      return {
+        ...getDefaultInteractionUIControls(),
+        endConsult: VISIBLE_ENABLED,
+        switch: VISIBLE_DISABLED,
+        transfer: VISIBLE_DISABLED,
+        transferConference: inConference ? VISIBLE_DISABLED : DISABLED,
+        mergeToConference: VISIBLE_DISABLED
+      };
+    }
+  }
   return {
     // Accept/Decline: Voice tasks in offered state
     // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)
@@ -169,7 +220,7 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
     hold: (() => {
       if (!hasFullControls) return DISABLED;
       if (forceHeldPostConsultControls) return VISIBLE_ENABLED;
-      if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || consultCallHeld)) {
+      if (consultOwnedBySelf && (isConsulting || hasParallelConsultLeg || effectiveConsultCallHeld)) {
         return DISABLED;
       }
       if (hasParallelConsultLeg) return DISABLED;
@@ -186,7 +237,13 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
       if (!isWebrtc) return DISABLED;
       if (isWrappingUp) return DISABLED;
       if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;
-      if ((isConsulting || hasParallelConsultLeg) && !isCurrentLegActive) return VISIBLE_DISABLED;
+      // The consulted agent has no separate consult leg; their main leg is the active call, so
+      // mute stays available while they consult (the heuristic below targets the initiator's
+      // inactive leg, not the consultee's only leg).
+      const isConsultedActiveMainLeg = isConsulted && currentLeg === 'main';
+      if ((isConsulting || hasParallelConsultLeg) && !isCurrentLegActive && !isConsultedActiveMainLeg) {
+        return VISIBLE_DISABLED;
+      }
       if (isConsulting) return VISIBLE_ENABLED;
       if (isConnected || isHeld || isConferencing) {
         if (inConference) return VISIBLE_ENABLED;
@@ -247,6 +304,13 @@ function computeVoiceInteractionUIControls(state, context, config, fallbackTaskD
     // Consult: connected/held/conference when conditions met
     consult: (() => {
       const isConnectedOrHeld = state === _constants.TaskState.CONNECTED || state === _constants.TaskState.HELD;
+      if (isHeld && !inConference && !effectiveHasConsultMedia && selfParticipant?.consultState === 'consultCompleted' && !taskData?.isConsulted) {
+        const canRetryConsult = !maxParticipants && customerPresent && !otherAgentConsultInProgress;
+        return {
+          isVisible: true,
+          isEnabled: canRetryConsult
+        };
+      }
       if (inConference && nonOwnerPostConsultCompletedHeldMainLeg) return VISIBLE_DISABLED;
       if (hasParallelConsultLeg) return DISABLED;
       if (!hasFullControls || !(isConnectedOrHeld || inConference)) {
@@ -405,23 +469,37 @@ function getVoiceLegState(currentState, context, config, fallbackTaskData) {
       consultState: _constants.TaskState.CONSULTING
     };
   }
-  const taskData = context.taskData ?? fallbackTaskData ?? null;
+  const taskData = fallbackTaskData ?? context.taskData ?? null;
   const interaction = taskData?.interaction;
   const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;
   const selfAgentId = config.agentId ?? taskData?.agentId;
+  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;
+  const hasConsultMedia = hasConsultMediaInInteraction(interaction, taskData?.consultMediaResourceId);
+  const isConsultEndedForSelf = taskData?.type === 'AgentConsultEnded' || taskData?.type === 'AgentConsultFailed' || selfParticipant?.consultState === 'consultCompleted' && !hasConsultMedia && taskData?.isConsulted === false;
   const consultInProgress = (0, _TaskUtils.getIsConsultInProgressForConferenceControls)(interaction, mainCallId, selfAgentId);
   const isConsultingState = currentState === _constants.TaskState.CONSULTING || currentState === _constants.TaskState.CONSULT_INITIATING || currentState === _constants.TaskState.CONF_INITIATING;
   const consultOwnedBySelf = context.consultInitiator || Boolean(selfAgentId) && taskData?.consultingAgentId === selfAgentId;
-  const hasConsultMedia = Boolean(taskData?.consultMediaResourceId || Object.values(interaction?.media ?? {}).some(media => media?.mType === 'consult'));
-  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;
   const selfConsultPendingOnConsultMedia = selfParticipant?.consultState === 'consultInitiated' && !taskData?.isConsulted && hasConsultMedia;
   const selfConsultingOnConsultMedia = selfParticipant?.consultState === 'consulting' && hasConsultMedia;
-  const hasConsultLeg = Boolean(!interaction?.isTerminated && (consultOwnedBySelf && !taskData?.isConsulted || selfConsultingOnConsultMedia || selfConsultPendingOnConsultMedia) && (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia));
+  const isConsultUnansweredFailure = !taskData?.isConsulted && !hasConsultMedia && selfParticipant?.consultState === 'consultCompleted' && Boolean(mainCallId && taskData?.interaction?.media?.[mainCallId]?.isHold === true) && taskData?.interaction?.state !== 'conference' && !(0, _TaskUtils.getIsConferenceInProgress)(taskData);
+  const hasConsultLeg = Boolean(!isConsultEndedForSelf && !interaction?.isTerminated && !isConsultUnansweredFailure && (consultOwnedBySelf || selfConsultingOnConsultMedia || selfConsultPendingOnConsultMedia) && (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia));
   if (!hasConsultLeg) {
+    let mainState = currentState;
+    if (isConsultEndedForSelf && taskData?.interaction) {
+      const resolvedMainId = taskData.interaction.mainInteractionId || taskData.interactionId;
+      const isMainHeld = Boolean(resolvedMainId && taskData.interaction.media?.[resolvedMainId]?.isHold === true);
+      if (taskData.interaction.state === 'conference' || (0, _TaskUtils.getIsConferenceInProgress)(taskData)) {
+        mainState = _constants.TaskState.CONFERENCING;
+      } else if (isMainHeld || taskData.interaction.state === 'hold') {
+        mainState = _constants.TaskState.HELD;
+      } else {
+        mainState = _constants.TaskState.CONNECTED;
+      }
+    }
     return {
       hasConsultLeg: false,
       activeLeg: 'main',
-      mainState: currentState,
+      mainState,
       consultState: _constants.TaskState.CONSULTING
     };
   }