@webex/contact-center 3.12.0-next.147 → 3.12.0-next.149

package/dist/constants.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WELLNESS_BREAK_HANDLER = exports.WEB_SOCKET_MANAGER_FILE = exports.WEB_CALLING_SERVICE_FILE = exports.WEBEX_REQUEST_FILE = exports.UNKNOWN_ERROR = exports.TIMEOUT_DURATION = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.READY = exports.PRODUCT_NAME = exports.OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_DIRECTION = exports.OUTBOUND_TYPE = exports.METHODS = exports.MERCURY_DISCONNECTED_SUCCESS = exports.LOG_PREFIX = exports.INBOUND_DIRECTION = exports.EVENT = exports.EMPTY_STRING = exports.CONNECTION_SERVICE_FILE = exports.CONFIG_FILE_NAME = exports.CC_FILE = exports.ATTRIBUTES = exports.AQM_REQS_FILE = void 0;
+exports.WELLNESS_BREAK_HANDLER = exports.WEB_SOCKET_MANAGER_FILE = exports.WEB_CALLING_SERVICE_FILE = exports.WEBEX_REQUEST_FILE = exports.UNKNOWN_ERROR = exports.TIMEOUT_DURATION = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.READY = exports.PRODUCT_NAME = exports.OUTDIAL_MEDIA_TYPE = exports.OUTDIAL_DIRECTION = exports.OUTBOUND_TYPE = exports.METHODS = exports.MERCURY_DISCONNECTED_SUCCESS = exports.LOG_PREFIX = exports.INBOUND_DIRECTION = exports.EVENT = exports.EMPTY_STRING = exports.CONNECTION_SERVICE_FILE = exports.CONFIG_FILE_NAME = exports.CC_FILE = exports.ATTRIBUTES = exports.AQM_REQS_FILE = exports.AI_SUMMARY_INVALID_RESPONSE_PAYLOAD = exports.AI_SUMMARY_ERROR_CODES = exports.AI_ASSISTANT_CLIENT_TYPE = void 0;
 const EVENT = exports.EVENT = 'event';
 const READY = exports.READY = 'ready';
 const TIMEOUT_DURATION = exports.TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration
@@ -88,4 +88,13 @@ const METHODS = exports.METHODS = {
   GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',
   ENSURE_WXAPP_MERCURY_CONNECTED: 'ensureWxAppMercuryConnected'
 };
+const AI_SUMMARY_ERROR_CODES = exports.AI_SUMMARY_ERROR_CODES = {
+  POST_CALL_SUMMARY_DISABLED: 'POST_CALL_SUMMARY_DISABLED',
+  MID_CALL_SUMMARY_DISABLED: 'MID_CALL_SUMMARY_DISABLED',
+  AI_ASSISTANT_BASE_URL_NOT_AVAILABLE: 'AI_ASSISTANT_BASE_URL_NOT_AVAILABLE',
+  POST_CALL_SUMMARY_TIMEOUT: 'POST_CALL_SUMMARY_TIMEOUT',
+  MID_CALL_SUMMARY_TIMEOUT: 'MID_CALL_SUMMARY_TIMEOUT'
+};
+const AI_SUMMARY_INVALID_RESPONSE_PAYLOAD = exports.AI_SUMMARY_INVALID_RESPONSE_PAYLOAD = 'AI_SUMMARY_INVALID_RESPONSE_PAYLOAD';
+const AI_ASSISTANT_CLIENT_TYPE = exports.AI_ASSISTANT_CLIENT_TYPE = 'WxCC';
 //# sourceMappingURL=constants.js.map

package/dist/constants.js.map

@@ -1 +1 @@
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const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const WELLNESS_BREAK_HANDLER = 'Wellness_Break_Handler';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const INBOUND_DIRECTION = 'INBOUND';\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  DROP_CONFERENCE_PARTICIPANT: 'dropConferenceParticipant',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  TRANSMIT_DTMF: 'transmitDtmf',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',\n  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n  REQUEST_WELLNESS_BREAK: 'requestWellnessBreak',\n  RESPOND_TO_WELLNESS_BREAK: 'respondToWellnessBreak',\n  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',\n  SET_MANAGE_WEBEX_CALLING_IN_WXCC: 'setManageWebexCallingInWxcc',\n  IS_WX_BETTER_TOGETHER_ENABLED: 'isWxBetterTogetherEnabled',\n  SYNC_WXAPP_MUTE_FROM_MERCURY: 'syncWxAppMuteFromMercury',\n  GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',\n  ENSURE_WXAPP_MERCURY_CONNECTED: 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+{"version":3,"names":["EVENT","exports","READY","TIMEOUT_DURATION","EMPTY_STRING","PRODUCT_NAME","LOG_PREFIX","WEB_CALLING_SERVICE_FILE","CONFIG_FILE_NAME","CC_FILE","WELLNESS_BREAK_HANDLER","CONNECTION_SERVICE_FILE","WEB_SOCKET_MANAGER_FILE","AQM_REQS_FILE","WEBEX_REQUEST_FILE","TASK_MANAGER_FILE","TASK_FILE","INBOUND_DIRECTION","OUTDIAL_DIRECTION","ATTRIBUTES","OUTDIAL_MEDIA_TYPE","OUTBOUND_TYPE","UNKNOWN_ERROR","MERCURY_DISCONNECTED_SUCCESS","METHODS","REGISTER","DEREGISTER","GET_BUDDY_AGENTS","CONNECT_WEBSOCKET","STATION_LOGIN","STATION_LOGOUT","STATION_RELOGIN","SET_AGENT_STATE","HANDLE_WEBSOCKET_MESSAGE","SETUP_EVENT_LISTENERS","GET_CONNECTION_CONFIG","HANDLE_CONNECTION_LOST","SILENT_RELOGIN","HANDLE_DEVICE_TYPE","START_OUTDIAL","GET_QUEUES","UPLOAD_LOGS","UPDATE_AGENT_PROFILE","GET_DEVICE_ID","HANDLE_INCOMING_TASK","HANDLE_TASK_HYDRATE","INCOMING_TASK_LISTENER","ACCEPT","REJECT","HOLD","RESUME","HOLD_RESUME","TRANSFER_CALL","CONSULT_TRANSFER","CONSULT_CONFERENCE","DROP_CONFERENCE_PARTICIPANT","EXIT_CONFERENCE","TRANSFER_CONFERENCE","TOGGLE_MUTE","TRANSMIT_DTMF","COMPLETE_TRANSFER","GET_OUTDIAL_ANI_ENTRIES","ACCEPT_PREVIEW_CONTACT","SKIP_PREVIEW_CONTACT","REMOVE_PREVIEW_CONTACT","GET_BASE_URL","SEND_EVENT","GET_REAL_TIME_ASSISTANCE","SEND_REAL_TIME_ASSISTANCE_USER_ACTION","FETCH_HISTORIC_TRANSCRIPTS","REQUEST_WELLNESS_BREAK","RESPOND_TO_WELLNESS_BREAK","GET_WELLBEING_BREAK_IDLE_CODE","SET_MANAGE_WEBEX_CALLING_IN_WXCC","IS_WX_BETTER_TOGETHER_ENABLED","SYNC_WXAPP_MUTE_FROM_MERCURY","GET_CALL_DETAILS_ON_WEBEX","ENSURE_WXAPP_MERCURY_CONNECTED","AI_SUMMARY_ERROR_CODES","POST_CALL_SUMMARY_DISABLED","MID_CALL_SUMMARY_DISABLED","AI_ASSISTANT_BASE_URL_NOT_AVAILABLE","POST_CALL_SUMMARY_TIMEOUT","MID_CALL_SUMMARY_TIMEOUT","AI_SUMMARY_INVALID_RESPONSE_PAYLOAD","AI_ASSISTANT_CLIENT_TYPE"],"sources":["constants.ts"],"sourcesContent":["export const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const WELLNESS_BREAK_HANDLER = 'Wellness_Break_Handler';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const INBOUND_DIRECTION = 'INBOUND';\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  DROP_CONFERENCE_PARTICIPANT: 'dropConferenceParticipant',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  TRANSMIT_DTMF: 'transmitDtmf',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_REAL_TIME_ASSISTANCE: 'getRealTimeAssistance',\n  SEND_REAL_TIME_ASSISTANCE_USER_ACTION: 'sendRealTimeAssistanceUserAction',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n  REQUEST_WELLNESS_BREAK: 'requestWellnessBreak',\n  RESPOND_TO_WELLNESS_BREAK: 'respondToWellnessBreak',\n  GET_WELLBEING_BREAK_IDLE_CODE: 'getWellbeingBreakIdleCode',\n  SET_MANAGE_WEBEX_CALLING_IN_WXCC: 'setManageWebexCallingInWxcc',\n  IS_WX_BETTER_TOGETHER_ENABLED: 'isWxBetterTogetherEnabled',\n  SYNC_WXAPP_MUTE_FROM_MERCURY: 'syncWxAppMuteFromMercury',\n  GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',\n  ENSURE_WXAPP_MERCURY_CONNECTED: 'ensureWxAppMercuryConnected',\n};\n\nexport const AI_SUMMARY_ERROR_CODES = {\n  POST_CALL_SUMMARY_DISABLED: 'POST_CALL_SUMMARY_DISABLED',\n  MID_CALL_SUMMARY_DISABLED: 'MID_CALL_SUMMARY_DISABLED',\n  AI_ASSISTANT_BASE_URL_NOT_AVAILABLE: 'AI_ASSISTANT_BASE_URL_NOT_AVAILABLE',\n  POST_CALL_SUMMARY_TIMEOUT: 'POST_CALL_SUMMARY_TIMEOUT',\n  MID_CALL_SUMMARY_TIMEOUT: 'MID_CALL_SUMMARY_TIMEOUT',\n} as const;\n\nexport const AI_SUMMARY_INVALID_RESPONSE_PAYLOAD = 'AI_SUMMARY_INVALID_RESPONSE_PAYLOAD';\n\nexport const AI_ASSISTANT_CLIENT_TYPE = 'WxCC' as 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package/dist/index.js

@@ -9,6 +9,12 @@ Object.defineProperty(exports, "AGENT_EVENTS", {
     return _types3.AGENT_EVENTS;
   }
 });
+Object.defineProperty(exports, "AI_SUMMARY_ERROR_CODES", {
+  enumerable: true,
+  get: function () {
+    return _constants.AI_SUMMARY_ERROR_CODES;
+  }
+});
 Object.defineProperty(exports, "AddressBook", {
   enumerable: true,
   get: function () {
@@ -107,6 +113,7 @@ var _agent = _interopRequireDefault(require("./services/agent"));
 var _Task = _interopRequireDefault(require("./services/task/Task"));
 var _AddressBook = _interopRequireDefault(require("./services/AddressBook"));
 var _ApiAiAssistant = _interopRequireDefault(require("./services/ApiAiAssistant"));
+var _constants = require("./constants");
 var _UserPreference = _interopRequireDefault(require("./services/UserPreference"));
 var _types = require("./types");
 var _types2 = require("./services/task/types");
@@ -116,7 +123,7 @@ var _uiControlsComputer = require("./services/task/state-machine/uiControlsCompu
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * @module ContactCenterModule
- * /
+ */
 
 // Core exports
 /**
@@ -154,7 +161,7 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  */
 
 /**
- * Contact Center Task Events
+ * Contact Center task, realtime, and AI Assistant events
  * @enum {string}
  * @category Enums
  */

package/dist/index.js.map

@@ -1 +1 @@
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from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n  /** Wellness notification action */\n  WellnessBreakNotificationAction,\n  /** Wellness action API value */\n  WellnessBreakUserAction,\n  /** Validated agent-scoped wellness notification */\n  WellnessBreakEvent,\n  /** Wellness offer-response parameters */\n  RespondToWellnessBreakParams,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  /** Conference participant drop request */\n  DropConferenceParticipantPayload,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n  /** UI control types for task buttons */\n  InteractionUIControls,\n  TaskUILeg,\n  TaskUIControls,\n  TaskUIControlState,\n} from './services/task/types';\n\n/** UI controls utilities */\nexport {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n  /** User preference data structure 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+{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_agent","_Task","_AddressBook","_ApiAiAssistant","_constants","_UserPreference","_types","_types2","_types3","_types4","_uiControlsComputer","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n */\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task/Task';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\nexport {AI_SUMMARY_ERROR_CODES} from './constants';\nexport {default as UserPreference} from './services/UserPreference';\n\n/** Agent Wellness Break notification and action wire values. */\nexport {WELLNESS_BREAK_NOTIFICATION_ACTIONS, WELLNESS_BREAK_USER_ACTIONS} from './types';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center task, realtime, and AI Assistant events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n  /** Wellness notification action */\n  WellnessBreakNotificationAction,\n  /** Wellness action API value */\n  WellnessBreakUserAction,\n  /** Validated agent-scoped wellness notification */\n  WellnessBreakEvent,\n  /** Wellness offer-response parameters */\n  RespondToWellnessBreakParams,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  /** Conference participant drop request */\n  DropConferenceParticipantPayload,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n  /** UI control types for task buttons */\n  InteractionUIControls,\n  TaskUILeg,\n  TaskUIControls,\n  TaskUIControlState,\n  AISummaryAction,\n  AISummaryFeedback,\n  AISummaryState,\n  AISummarySections,\n  AISummary,\n  AISummaryFeatureEnablement,\n  AISummaryResponse,\n} from './services/task/types';\n\n/** UI controls utilities */\nexport {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n  /** User preference data structure */\n  UserPreference as UserPreferenceData,\n  /** Request payload for creating user preferences */\n  CreateUserPreferenceRequest,\n  /** Request payload for updating user preferences */\n  UpdateUserPreferenceRequest,\n  /** Query parameters for fetching user preferences */\n  GetUserPreferenceParams,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default 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package/dist/metrics/constants.js

@@ -196,6 +196,15 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   AI_ASSISTANT_WELLNESS_EVENT_INVALID: 'AI Assistant Wellness Event Invalid',
   WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: 'Wellbeing Break Idle Code Fetch Success',
   WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: 'Wellbeing Break Idle Code Fetch Failed',
+  // AI summary events
+  AI_SUMMARY_GET_POST_CALL_SUCCESS: 'Post Call Summary Get Success',
+  AI_SUMMARY_GET_POST_CALL_FAILED: 'Post Call Summary Get Failed',
+  AI_SUMMARY_GET_MID_CALL_SUCCESS: 'Mid Call Summary Get Success',
+  AI_SUMMARY_GET_MID_CALL_FAILED: 'Mid Call Summary Get Failed',
+  AI_SUMMARY_POST_CALL_RESPONSE_SUCCESS: 'Post Call Summary Response Success',
+  AI_SUMMARY_POST_CALL_RESPONSE_FAILED: 'Post Call Summary Response Failed',
+  AI_SUMMARY_MID_CALL_RESPONSE_SUCCESS: 'Mid Call Summary Response Success',
+  AI_SUMMARY_MID_CALL_RESPONSE_FAILED: 'Mid Call Summary Response Failed',
   // User Preference API Events
   USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',
   USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS","TASK_CONFERENCE_PARTICIPANT_DROP_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","WXAPP_TASK_MUTE_SUCCESS","WXAPP_TASK_MUTE_FAILED","WXAPP_TASK_DTMF_SUCCESS","WXAPP_TASK_DTMF_FAILED","WXAPP_TASK_ACCEPT_SUCCESS","WXAPP_TASK_ACCEPT_FAILED","WXAPP_TASK_DECLINE_SUCCESS","WXAPP_TASK_DECLINE_FAILED","WXAPP_SESSION_INIT_SUCCESS","WXAPP_SESSION_INIT_FAILED","WXAPP_SESSION_SKIPPED","WXAPP_USERSUB_PUBLISH_SUCCESS","WXAPP_USERSUB_PUBLISH_FAILED","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","WXAPP_MERCURY_SUBSCRIBE_FAILED","WXAPP_OFFER_PARTICIPANT_FIELDS_MISSING","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED","AI_ASSISTANT_WELLNESS_ACTION_FAILED","AI_ASSISTANT_WELLNESS_EVENT_INVALID","WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS","WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS: 'Task Conference Participant Drop Success',\n  TASK_CONFERENCE_PARTICIPANT_DROP_FAILED: 'Task Conference Participant Drop Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  WXAPP_TASK_MUTE_SUCCESS: 'WxApp Task Mute Success',\n  WXAPP_TASK_MUTE_FAILED: 'WxApp Task Mute Failed',\n  WXAPP_TASK_DTMF_SUCCESS: 'WxApp Task Dtmf Success',\n  WXAPP_TASK_DTMF_FAILED: 'WxApp Task Dtmf Failed',\n\n  // WxApp Better Together\n  WXAPP_TASK_ACCEPT_SUCCESS: 'WxApp Task Accept Success',\n  WXAPP_TASK_ACCEPT_FAILED: 'WxApp Task Accept Failed',\n  WXAPP_TASK_DECLINE_SUCCESS: 'WxApp Task Decline Success',\n  WXAPP_TASK_DECLINE_FAILED: 'WxApp Task Decline Failed',\n  WXAPP_SESSION_INIT_SUCCESS: 'WxApp Session Init Success',\n  WXAPP_SESSION_INIT_FAILED: 'WxApp Session Init Failed',\n  WXAPP_SESSION_SKIPPED: 'WxApp Session Skipped',\n  WXAPP_USERSUB_PUBLISH_SUCCESS: 'WxApp Usersub Publish Success',\n  WXAPP_USERSUB_PUBLISH_FAILED: 'WxApp Usersub Publish Failed',\n  WXAPP_MERCURY_SUBSCRIBE_SUCCESS: 'WxApp Mercury Subscribe Success',\n  WXAPP_MERCURY_SUBSCRIBE_FAILED: 'WxApp Mercury Subscribe Failed',\n  WXAPP_OFFER_PARTICIPANT_FIELDS_MISSING: 'WxApp Offer Participant Fields Missing',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:\n    'AI Assistant Send Real Time Assistance User Action Success',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:\n    'AI Assistant Send Real Time Assistance User Action Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n  AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED: 'AI Assistant Wellness Action Accepted',\n  AI_ASSISTANT_WELLNESS_ACTION_FAILED: 'AI Assistant Wellness Action Failed',\n  AI_ASSISTANT_WELLNESS_EVENT_INVALID: 'AI Assistant Wellness Event Invalid',\n  WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: 'Wellbeing Break Idle Code Fetch Success',\n  WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: 'Wellbeing Break Idle Code Fetch Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS","TASK_CONFERENCE_PARTICIPANT_DROP_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","WXAPP_TASK_MUTE_SUCCESS","WXAPP_TASK_MUTE_FAILED","WXAPP_TASK_DTMF_SUCCESS","WXAPP_TASK_DTMF_FAILED","WXAPP_TASK_ACCEPT_SUCCESS","WXAPP_TASK_ACCEPT_FAILED","WXAPP_TASK_DECLINE_SUCCESS","WXAPP_TASK_DECLINE_FAILED","WXAPP_SESSION_INIT_SUCCESS","WXAPP_SESSION_INIT_FAILED","WXAPP_SESSION_SKIPPED","WXAPP_USERSUB_PUBLISH_SUCCESS","WXAPP_USERSUB_PUBLISH_FAILED","WXAPP_MERCURY_SUBSCRIBE_SUCCESS","WXAPP_MERCURY_SUBSCRIBE_FAILED","WXAPP_OFFER_PARTICIPANT_FIELDS_MISSING","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS","AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS","AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED","AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED","AI_ASSISTANT_WELLNESS_ACTION_FAILED","AI_ASSISTANT_WELLNESS_EVENT_INVALID","WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS","WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED","AI_SUMMARY_GET_POST_CALL_SUCCESS","AI_SUMMARY_GET_POST_CALL_FAILED","AI_SUMMARY_GET_MID_CALL_SUCCESS","AI_SUMMARY_GET_MID_CALL_FAILED","AI_SUMMARY_POST_CALL_RESPONSE_SUCCESS","AI_SUMMARY_POST_CALL_RESPONSE_FAILED","AI_SUMMARY_MID_CALL_RESPONSE_SUCCESS","AI_SUMMARY_MID_CALL_RESPONSE_FAILED","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_CONFERENCE_PARTICIPANT_DROP_SUCCESS: 'Task Conference Participant Drop Success',\n  TASK_CONFERENCE_PARTICIPANT_DROP_FAILED: 'Task Conference Participant Drop Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  WXAPP_TASK_MUTE_SUCCESS: 'WxApp Task Mute Success',\n  WXAPP_TASK_MUTE_FAILED: 'WxApp Task Mute Failed',\n  WXAPP_TASK_DTMF_SUCCESS: 'WxApp Task Dtmf Success',\n  WXAPP_TASK_DTMF_FAILED: 'WxApp Task Dtmf Failed',\n\n  // WxApp Better Together\n  WXAPP_TASK_ACCEPT_SUCCESS: 'WxApp Task Accept Success',\n  WXAPP_TASK_ACCEPT_FAILED: 'WxApp Task Accept Failed',\n  WXAPP_TASK_DECLINE_SUCCESS: 'WxApp Task Decline Success',\n  WXAPP_TASK_DECLINE_FAILED: 'WxApp Task Decline Failed',\n  WXAPP_SESSION_INIT_SUCCESS: 'WxApp Session Init Success',\n  WXAPP_SESSION_INIT_FAILED: 'WxApp Session Init Failed',\n  WXAPP_SESSION_SKIPPED: 'WxApp Session Skipped',\n  WXAPP_USERSUB_PUBLISH_SUCCESS: 'WxApp Usersub Publish Success',\n  WXAPP_USERSUB_PUBLISH_FAILED: 'WxApp Usersub Publish Failed',\n  WXAPP_MERCURY_SUBSCRIBE_SUCCESS: 'WxApp Mercury Subscribe Success',\n  WXAPP_MERCURY_SUBSCRIBE_FAILED: 'WxApp Mercury Subscribe Failed',\n  WXAPP_OFFER_PARTICIPANT_FIELDS_MISSING: 'WxApp Offer Participant Fields Missing',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS: 'AI Assistant Get Real Time Assistance Success',\n  AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED: 'AI Assistant Get Real Time Assistance Failed',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS:\n    'AI Assistant Send Real Time Assistance User Action Success',\n  AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED:\n    'AI Assistant Send Real Time Assistance User Action Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n  AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED: 'AI Assistant Wellness Action Accepted',\n  AI_ASSISTANT_WELLNESS_ACTION_FAILED: 'AI Assistant Wellness Action Failed',\n  AI_ASSISTANT_WELLNESS_EVENT_INVALID: 'AI Assistant Wellness Event Invalid',\n  WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: 'Wellbeing Break Idle Code Fetch Success',\n  WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: 'Wellbeing Break Idle Code Fetch Failed',\n\n  // AI summary events\n  AI_SUMMARY_GET_POST_CALL_SUCCESS: 'Post Call Summary Get Success',\n  AI_SUMMARY_GET_POST_CALL_FAILED: 'Post Call Summary Get Failed',\n  AI_SUMMARY_GET_MID_CALL_SUCCESS: 'Mid Call Summary Get Success',\n  AI_SUMMARY_GET_MID_CALL_FAILED: 'Mid Call Summary Get Failed',\n  AI_SUMMARY_POST_CALL_RESPONSE_SUCCESS: 'Post Call Summary Response Success',\n  AI_SUMMARY_POST_CALL_RESPONSE_FAILED: 'Post Call Summary Response Failed',\n  AI_SUMMARY_MID_CALL_RESPONSE_SUCCESS: 'Mid Call Summary Response Success',\n  AI_SUMMARY_MID_CALL_RESPONSE_FAILED: 'Mid Call Summary Response Failed',\n\n  // User Preference API Events\n  USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',\n  USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',\n  USER_PREFERENCE_CREATE_SUCCESS: 'User Preference Create Success',\n  USER_PREFERENCE_CREATE_FAILED: 'User Preference Create Failed',\n  USER_PREFERENCE_UPDATE_SUCCESS: 'User Preference Update Success',\n  USER_PREFERENCE_UPDATE_FAILED: 'User Preference Update Failed',\n  USER_PREFERENCE_DELETE_SUCCESS: 'User Preference Delete Success',\n  USER_PREFERENCE_DELETE_FAILED: 'User Preference Delete Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n 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package/dist/services/ApiAiAssistant.js

@@ -18,6 +18,9 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * @public
  */
 class ApiAIAssistant {
+  /** @internal Current AI flags from the agent configuration. */
+
+  pendingRtdRequests = new Map();
   createWellnessError(reason) {
     const error = new Error(reason);
     error.details = {
@@ -147,7 +150,7 @@ class ApiAIAssistant {
     if (!wccApiGatewayUrl) {
       const {
         error: detailedError
-      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      } = (0, _Utils.getErrorDetails)(new Error(_constants2.AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
       throw detailedError;
     }
     let hostname = '';
@@ -160,11 +163,78 @@ class ApiAIAssistant {
     if (!resolvedEnv) {
       const {
         error: detailedError
-      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      } = (0, _Utils.getErrorDetails)(new Error(_constants2.AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
       throw detailedError;
     }
     return _constants3.AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);
   }
+  static getRtdRequestKey(rtdEventType, correlationId) {
+    return JSON.stringify([rtdEventType, correlationId]);
+  }
+  removeRtdRequest(rtdEventType, correlationId, settle) {
+    const key = ApiAIAssistant.getRtdRequestKey(rtdEventType, correlationId);
+    const request = this.pendingRtdRequests.get(key);
+    if (!request) {
+      return undefined;
+    }
+    if (request.timeoutId) {
+      clearTimeout(request.timeoutId);
+    }
+    settle?.(request);
+    this.pendingRtdRequests.delete(key);
+    return request;
+  }
+
+  /** Sends an AI event and waits for its matching RTD response. @internal */
+  async requestAndWaitForRtd(options) {
+    const key = ApiAIAssistant.getRtdRequestKey(options.rtdEventType, options.correlationId);
+    let resolveResult = () => undefined;
+    let rejectResult = () => undefined;
+    const result = new Promise((resolve, reject) => {
+      resolveResult = resolve;
+      rejectResult = reject;
+    });
+    const previousRequest = this.pendingRtdRequests.get(key);
+    if (previousRequest?.timeoutId) {
+      clearTimeout(previousRequest.timeoutId);
+    }
+    const request = {
+      correlationId: options.correlationId,
+      rtdEventType: options.rtdEventType,
+      resolve: resolveResult,
+      reject: rejectResult
+    };
+    request.timeoutId = setTimeout(() => {
+      this.removeRtdRequest(options.rtdEventType, options.correlationId, currentRequest => {
+        currentRequest.reject(options.createTimeoutError());
+      });
+    }, options.timeoutMs);
+    this.pendingRtdRequests.set(key, request);
+    const publishTimestamp = options.publishTimestamp ?? Date.now();
+    const acknowledgement = Promise.resolve().then(() => this.sendEvent(options.agentId, options.interactionId, options.eventType, options.eventName, options.eventMetaData, undefined, undefined, publishTimestamp, options.timeout)).catch(error => {
+      this.removeRtdRequest(options.rtdEventType, options.correlationId);
+      throw error;
+    });
+    const [payload] = await Promise.all([result, acknowledgement]);
+    return payload;
+  }
+
+  /** Resolves a pending request from a parsed RTD event. @internal */
+  resolveFromRtdEvent(rtdEventType, correlationId, payload) {
+    const request = this.removeRtdRequest(rtdEventType, correlationId, currentRequest => {
+      currentRequest.resolve(payload);
+    });
+    return request ? 'resolved' : 'not-found';
+  }
+
+  /** Clears pending RTD requests when the RTD lifecycle ends. @internal */
+  clearAllRtdRequests() {
+    Array.from(this.pendingRtdRequests.values()).forEach(request => {
+      this.removeRtdRequest(request.rtdEventType, request.correlationId, currentRequest => {
+        currentRequest.reject(new Error('RTD request cleared'));
+      });
+    });
+  }
 
   /**
    * Sends an event to the AI Assistant service.
@@ -176,7 +246,7 @@ class ApiAIAssistant {
    * @param languageCode - language code within eventDetails.data
    * @param trackingId - tracking identifier within eventDetails.data
    */
-  async sendEvent(agentId, interactionId, eventType, eventName, eventMetaData, languageCode, trackingId) {
+  async sendEvent(agentId, interactionId, eventType, eventName, eventMetaData, languageCode, trackingId, publishTimestamp, timeout) {
     _loggerProxy.default.info('Sending event', {
       module: _constants2.CC_FILE,
       method: _constants2.METHODS.SEND_EVENT,
@@ -191,23 +261,30 @@ class ApiAIAssistant {
     try {
       const baseUrl = this.getBaseUrl();
       const orgId = this.webex.credentials.getOrgId();
+      const data = {
+        ...eventMetaData,
+        interactionId,
+        actionTimeStamp: String(Date.now()),
+        languageCode,
+        trackingId
+      };
       const response = await this.webex.request({
         uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.EVENT}`,
         method: _types.HTTP_METHODS.POST,
         addAuthHeader: true,
+        ...(timeout !== undefined ? {
+          timeout
+        } : {}),
         body: {
           agentId,
           orgId,
           eventType,
           eventName,
+          ...(publishTimestamp !== undefined ? {
+            publishTimestamp
+          } : {}),
           eventDetails: {
-            data: {
-              ...eventMetaData,
-              interactionId,
-              actionTimeStamp: String(Date.now()),
-              languageCode,
-              trackingId
-            }
+            data
           }
         }
       });

package/dist/services/ApiAiAssistant.js.map

@@ -1 +1 @@
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{v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  RealTimeAssistanceParams,\n  RealTimeAssistanceUserActionParams,\n  RespondToWellnessBreakParams,\n  WellnessBreakUserAction,\n  WELLNESS_BREAK_USER_ACTIONS,\n  GenericError,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\ntype WellnessBreakContextProvider = () => {\n  isWellnessBreakEnabled: boolean;\n  agentId?: string;\n  agentSessionId?: string;\n};\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  private aiFeature: AIFeatureFlags;\n  private readonly wellnessContextProvider?: WellnessBreakContextProvider;\n\n  private createWellnessError(reason: string): GenericError {\n    const error = new Error(reason) as GenericError;\n    error.details = {\n      type: 'SDK_VALIDATION_ERROR',\n      orgId: this.webex.credentials.getOrgId(),\n      trackingId: '',\n      data: {reason},\n    };\n\n    return error;\n  }\n\n  constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider) {\n    this.webex = webex;\n    this.wellnessContextProvider = wellnessContextProvider;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private async sendWellnessBreakAction(\n    action: WellnessBreakUserAction,\n    method: string\n  ): Promise<void> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n    ]);\n\n    try {\n      const context = this.wellnessContextProvider?.();\n      const agentId = context?.agentId?.trim();\n      const agentSessionId = context?.agentSessionId?.trim();\n      const orgId = this.webex.credentials.getOrgId()?.trim();\n\n      if (context?.isWellnessBreakEnabled !== true) {\n        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');\n      }\n      if (!orgId) {\n        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');\n      }\n      if (!agentId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');\n      }\n      if (!agentSessionId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');\n      }\n\n      const baseUrl = this.getBaseUrl();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType: AIAssistantEventType.CUSTOM_EVENT,\n          eventName: AIAssistantEventName.WELLNESS_BREAK_ACTION,\n          eventDetails: {\n            data: {\n              action,\n              agentSessionId,\n              actionTimeStamp: Date.now(),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      if (response.statusCode !== 202) {\n        throw this.createWellnessError(\n          `WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`\n        );\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n        {action},\n        ['operational']\n      );\n      LoggerProxy.log('Wellness action accepted by AI Assistant', {\n        module: CC_FILE,\n        method,\n        data: {action},\n      });\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n        {\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, method, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests an Agent Wellness Break.\n   * The promise resolves when the HTTP request is accepted with status 202; the later\n   * approval or denial is delivered independently through a wellness notification.\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.requestWellnessBreak();\n   * @public\n   */\n  public async requestWellnessBreak(): Promise<void> {\n    return this.sendWellnessBreakAction(\n      WELLNESS_BREAK_USER_ACTIONS.REQUESTED,\n      METHODS.REQUEST_WELLNESS_BREAK\n    );\n  }\n\n  /**\n   * Responds to a backend-provided Agent Wellness Break offer.\n   * The promise resolves when the HTTP request is accepted with status 202 and does not\n   * wait for a WebSocket completion event.\n   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.respondToWellnessBreak({\n   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n   * });\n   * @public\n   */\n  public async respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void> {\n    const {action} = params;\n    if (\n      ![\n        WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n        WELLNESS_BREAK_USER_ACTIONS.REJECTED,\n        WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE,\n      ].includes(action)\n    ) {\n      const {error} = getErrorDetails(\n        this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'),\n        METHODS.RESPOND_TO_WELLNESS_BREAK,\n        CC_FILE\n      );\n      throw error;\n    }\n\n    return this.sendWellnessBreakAction(action, METHODS.RESPOND_TO_WELLNESS_BREAK);\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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{v4 as uuidv4} from 'uuid';\nimport LoggerProxy from '../logger-proxy';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\nimport {AI_SUMMARY_ERROR_CODES, CC_FILE, METHODS} from '../constants';\nimport {\n  HTTP_METHODS,\n  WebexSDK,\n  IHttpResponse,\n  AIAssistantEventType,\n  AIAssistantEventName,\n  HistoricTranscriptsResponse,\n  RealTimeAssistanceParams,\n  RealTimeAssistanceUserActionParams,\n  RespondToWellnessBreakParams,\n  WellnessBreakUserAction,\n  WELLNESS_BREAK_USER_ACTIONS,\n  GenericError,\n} from '../types';\nimport {getErrorDetails} from './core/Utils';\nimport type {PendingRtdRequest, RtdRequestOptions} from './core/types';\nimport {\n  AI_ASSISTANT_BASE_URL_TEMPLATE,\n  AI_ASSISTANT_ENV_MAP,\n  AI_ASSISTANT_API_URLS,\n  WCC_API_GATEWAY,\n} from './constants';\nimport {AIFeatureFlags} from './config/types';\n\ntype WellnessBreakContextProvider = () => {\n  isWellnessBreakEnabled: boolean;\n  agentId?: string;\n  agentSessionId?: string;\n};\n\n/**\n * ApiAIAssistant provides AI Assistant APIs for transcript controls.\n * @public\n */\nexport class ApiAIAssistant {\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n  /** @internal Current AI flags from the agent configuration. */\n  public aiFeature: AIFeatureFlags;\n  private pendingRtdRequests = new Map<string, PendingRtdRequest<unknown>>();\n  private readonly wellnessContextProvider?: WellnessBreakContextProvider;\n\n  private createWellnessError(reason: string): GenericError {\n    const error = new Error(reason) as GenericError;\n    error.details = {\n      type: 'SDK_VALIDATION_ERROR',\n      orgId: this.webex.credentials.getOrgId(),\n      trackingId: '',\n      data: {reason},\n    };\n\n    return error;\n  }\n\n  constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider) {\n    this.webex = webex;\n    this.wellnessContextProvider = wellnessContextProvider;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  public setAIFeatureFlags(aiFeature: AIFeatureFlags): void {\n    this.aiFeature = aiFeature;\n  }\n\n  private async sendWellnessBreakAction(\n    action: WellnessBreakUserAction,\n    method: string\n  ): Promise<void> {\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n    ]);\n\n    try {\n      const context = this.wellnessContextProvider?.();\n      const agentId = context?.agentId?.trim();\n      const agentSessionId = context?.agentSessionId?.trim();\n      const orgId = this.webex.credentials.getOrgId()?.trim();\n\n      if (context?.isWellnessBreakEnabled !== true) {\n        throw this.createWellnessError('WELLNESS_BREAK_NOT_ENABLED');\n      }\n      if (!orgId) {\n        throw this.createWellnessError('WELLNESS_BREAK_ORG_ID_REQUIRED');\n      }\n      if (!agentId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_ID_REQUIRED');\n      }\n      if (!agentSessionId) {\n        throw this.createWellnessError('WELLNESS_BREAK_AGENT_SESSION_REQUIRED');\n      }\n\n      const baseUrl = this.getBaseUrl();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType: AIAssistantEventType.CUSTOM_EVENT,\n          eventName: AIAssistantEventName.WELLNESS_BREAK_ACTION,\n          eventDetails: {\n            data: {\n              action,\n              agentSessionId,\n              actionTimeStamp: Date.now(),\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      if (response.statusCode !== 202) {\n        throw this.createWellnessError(\n          `WELLNESS_BREAK_ACTION_UNEXPECTED_STATUS_${response.statusCode}`\n        );\n      }\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_ACCEPTED,\n        {action},\n        ['operational']\n      );\n      LoggerProxy.log('Wellness action accepted by AI Assistant', {\n        module: CC_FILE,\n        method,\n        data: {action},\n      });\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_WELLNESS_ACTION_FAILED,\n        {\n          action,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n      const {error: detailedError} = getErrorDetails(error, method, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests an Agent Wellness Break.\n   * The promise resolves when the HTTP request is accepted with status 202; the later\n   * approval or denial is delivered independently through a wellness notification.\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.requestWellnessBreak();\n   * @public\n   */\n  public async requestWellnessBreak(): Promise<void> {\n    return this.sendWellnessBreakAction(\n      WELLNESS_BREAK_USER_ACTIONS.REQUESTED,\n      METHODS.REQUEST_WELLNESS_BREAK\n    );\n  }\n\n  /**\n   * Responds to a backend-provided Agent Wellness Break offer.\n   * The promise resolves when the HTTP request is accepted with status 202 and does not\n   * wait for a WebSocket completion event.\n   * @param params - ACCEPTED, REJECTED, or NO_RESPONSE\n   * @returns A promise that resolves with no value after HTTP acceptance\n   * @throws Structured Contact Center error when disabled, stale, invalid, or delivery fails\n   * @example\n   * await webex.cc.apiAIAssistant.respondToWellnessBreak({\n   *   action: WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n   * });\n   * @public\n   */\n  public async respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void> {\n    const {action} = params;\n    if (\n      ![\n        WELLNESS_BREAK_USER_ACTIONS.ACCEPTED,\n        WELLNESS_BREAK_USER_ACTIONS.REJECTED,\n        WELLNESS_BREAK_USER_ACTIONS.NO_RESPONSE,\n      ].includes(action)\n    ) {\n      const {error} = getErrorDetails(\n        this.createWellnessError('WELLNESS_BREAK_ACTION_INVALID'),\n        METHODS.RESPOND_TO_WELLNESS_BREAK,\n        CC_FILE\n      );\n      throw error;\n    }\n\n    return this.sendWellnessBreakAction(action, METHODS.RESPOND_TO_WELLNESS_BREAK);\n  }\n\n  private getBaseUrl(): string {\n    const wccApiGatewayUrl = this.webex.internal.services.get(WCC_API_GATEWAY) || '';\n\n    if (!wccApiGatewayUrl) {\n      const {error: detailedError} = getErrorDetails(\n        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    let hostname = '';\n    try {\n      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();\n    } catch (error) {\n      hostname = wccApiGatewayUrl.toLowerCase();\n    }\n\n    const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];\n\n    if (!resolvedEnv) {\n      const {error: detailedError} = getErrorDetails(\n        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),\n        METHODS.GET_BASE_URL,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);\n  }\n\n  private static getRtdRequestKey(rtdEventType: string, correlationId: string): string {\n    return JSON.stringify([rtdEventType, correlationId]);\n  }\n\n  private removeRtdRequest<T>(\n    rtdEventType: string,\n    correlationId: string,\n    settle?: (request: PendingRtdRequest<T>) => void\n  ): PendingRtdRequest<T> | undefined {\n    const key = ApiAIAssistant.getRtdRequestKey(rtdEventType, correlationId);\n    const request = this.pendingRtdRequests.get(key) as PendingRtdRequest<T> | undefined;\n\n    if (!request) {\n      return undefined;\n    }\n\n    if (request.timeoutId) {\n      clearTimeout(request.timeoutId);\n    }\n\n    settle?.(request);\n    this.pendingRtdRequests.delete(key);\n\n    return request;\n  }\n\n  /** Sends an AI event and waits for its matching RTD response. @internal */\n  public async requestAndWaitForRtd<T>(options: RtdRequestOptions): Promise<T> {\n    const key = ApiAIAssistant.getRtdRequestKey(options.rtdEventType, options.correlationId);\n    let resolveResult: (payload: T) => void = () => undefined;\n    let rejectResult: (error: Error) => void = () => undefined;\n    const result = new Promise<T>((resolve, reject) => {\n      resolveResult = resolve;\n      rejectResult = reject;\n    });\n    const previousRequest = this.pendingRtdRequests.get(key);\n    if (previousRequest?.timeoutId) {\n      clearTimeout(previousRequest.timeoutId);\n    }\n    const request: PendingRtdRequest<T> = {\n      correlationId: options.correlationId,\n      rtdEventType: options.rtdEventType,\n      resolve: resolveResult,\n      reject: rejectResult,\n    };\n\n    request.timeoutId = setTimeout(() => {\n      this.removeRtdRequest<T>(options.rtdEventType, options.correlationId, (currentRequest) => {\n        currentRequest.reject(options.createTimeoutError());\n      });\n    }, options.timeoutMs);\n    this.pendingRtdRequests.set(key, request as PendingRtdRequest<unknown>);\n    const publishTimestamp = options.publishTimestamp ?? Date.now();\n    const acknowledgement = Promise.resolve()\n      .then(() =>\n        this.sendEvent(\n          options.agentId,\n          options.interactionId,\n          options.eventType,\n          options.eventName,\n          options.eventMetaData,\n          undefined,\n          undefined,\n          publishTimestamp,\n          options.timeout\n        )\n      )\n      .catch((error) => {\n        this.removeRtdRequest(options.rtdEventType, options.correlationId);\n        throw error;\n      });\n\n    const [payload] = await Promise.all([result, acknowledgement]);\n\n    return payload;\n  }\n\n  /** Resolves a pending request from a parsed RTD event. @internal */\n  public resolveFromRtdEvent<T>(\n    rtdEventType: string,\n    correlationId: string,\n    payload: T\n  ): 'resolved' | 'not-found' {\n    const request = this.removeRtdRequest<T>(rtdEventType, correlationId, (currentRequest) => {\n      currentRequest.resolve(payload);\n    });\n\n    return request ? 'resolved' : 'not-found';\n  }\n\n  /** Clears pending RTD requests when the RTD lifecycle ends. @internal */\n  public clearAllRtdRequests(): void {\n    Array.from(this.pendingRtdRequests.values()).forEach((request) => {\n      this.removeRtdRequest(request.rtdEventType, request.correlationId, (currentRequest) => {\n        currentRequest.reject(new Error('RTD request cleared'));\n      });\n    });\n  }\n\n  /**\n   * Sends an event to the AI Assistant service.\n   * @param agentId - agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string,\n    publishTimestamp?: number,\n    timeout?: number\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const data = {\n        ...eventMetaData,\n        interactionId,\n        actionTimeStamp: String(Date.now()),\n        languageCode,\n        trackingId,\n      };\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        ...(timeout !== undefined ? {timeout} : {}),\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          ...(publishTimestamp !== undefined ? {publishTimestamp} : {}),\n          eventDetails: {\n            data,\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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