@webex/contact-center 3.12.0-next.147 → 3.12.0-next.149

package/dist/services/task/voice/WebRTC.js.map

@@ -1 +1 @@
-{"version":3,"names":["_calling","require","_constants","_Utils","_types","_Voice","_interopRequireDefault","_MetricsManager","_constants2","_loggerProxy","e","__esModule","default","WebRTC","Voice","constructor","contact","webCallingService","data","callOptions","wrapupData","agentId","mergedCallOptions","voiceVariant","VOICE_VARIANT","WEBRTC","registerWebCallListeners","on","CALL_EVENT_KEYS","REMOTE_MEDIA","handleRemoteMedia","track","emit","TASK_EVENTS","TASK_MEDIA","unregisterWebCallListeners","off","accept","LoggerProxy","log","interactionId","module","method","metricsManager","timeEvent","METRIC_EVENT_NAMES","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","constraints","audio","localStream","navigator","mediaDevices","getUserMedia","audioTrack","getAudioTracks","localAudioStream","LocalMicrophoneStream","MediaStream","answerCall","trackEvent","taskId","MetricsManager","getCommonTrackingFieldForAQMResponse","Promise","resolve","error","toString","getCommonTrackingFieldForAQMResponseFailed","details","detailedError","getErrorDetails","CC_FILE","decline","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","declineCall","toggleMute","options","muteUnmuteCall","exports"],"sources":["WebRTC.ts"],"sourcesContent":["import {LocalMicrophoneStream, CALL_EVENT_KEYS} from '@webex/calling';\nimport {CC_FILE} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport routingContact from '../contact';\nimport {\n  TaskData,\n  TaskResponse,\n  TASK_EVENTS,\n  IWebRTC,\n  VoiceUIControlOptions,\n  VOICE_VARIANT,\n  TaskToggleMuteOptions,\n} from '../types';\nimport Voice from './Voice';\nimport WebCallingService from '../../WebCallingService';\nimport {WrapupData} from '../../config/types';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport LoggerProxy from '../../../logger-proxy';\n\nexport default class WebRTC extends Voice implements IWebRTC {\n  private localAudioStream: LocalMicrophoneStream;\n  private webCallingService: WebCallingService;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    data: TaskData,\n    callOptions?: VoiceUIControlOptions,\n    wrapupData?: WrapupData,\n    agentId?: string\n  ) {\n    const mergedCallOptions: VoiceUIControlOptions = {\n      ...callOptions,\n      voiceVariant: VOICE_VARIANT.WEBRTC,\n    };\n\n    super(contact, data, mergedCallOptions, wrapupData, agentId);\n    this.webCallingService = webCallingService;\n    this.registerWebCallListeners();\n  }\n\n  private registerWebCallListeners() {\n    this.webCallingService.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  private handleRemoteMedia = (track: MediaStreamTrack) => {\n    this.emit(TASK_EVENTS.TASK_MEDIA, track);\n  };\n\n  /**\n   * This method is used to unregister the web call listeners.\n   * @returns void\n   * @example\n   * ```typescript\n   * task.unregisterWebCallListeners();\n   * ```\n   */\n  public unregisterWebCallListeners() {\n    this.webCallingService.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  /**\n   * This is used for incoming task accept by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.accept().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    LoggerProxy.log(`Accepting WebRTC task for taskId:${this.data.interactionId}`, {\n      module: 'WebRTC',\n      method: 'accept',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      const constraints = {audio: true};\n      const localStream = await navigator.mediaDevices.getUserMedia(constraints);\n      const audioTrack = localStream.getAudioTracks()[0];\n      this.localAudioStream = new LocalMicrophoneStream(new MediaStream([audioTrack]));\n      this.webCallingService.answerCall(this.localAudioStream, this.data.interactionId);\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(this.data),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return Promise.resolve();\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      const {error: detailedError} = getErrorDetails(error, 'accept', CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used for the incoming task decline by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.decline().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async decline(): Promise<TaskResponse> {\n    LoggerProxy.log(`Declining WebRTC task for taskId:${this.data.interactionId}`, {\n      module: 'WebRTC',\n      method: 'decline',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n      ]);\n\n      this.webCallingService.declineCall(this.data.interactionId);\n      this.unregisterWebCallListeners();\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        {taskId: this.data.interactionId},\n        ['operational', 'behavioral']\n      );\n\n      return Promise.resolve();\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral']\n      );\n      const {error: detailedError} = getErrorDetails(error, 'decline', CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used for the placing the call in mute or unmute by the agent.\n   *\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.toggleMute().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async toggleMute(options?: TaskToggleMuteOptions) {\n    if (options) {\n      // parameter intentionally unused — WebRTC toggles from local stream state\n    }\n    LoggerProxy.log(`Toggling mute WebRTC task for taskId:${this.data.interactionId}`, {\n      module: 'WebRTC',\n      method: 'toggleMute',\n    });\n    try {\n      this.webCallingService.muteUnmuteCall(this.localAudioStream);\n\n      return Promise.resolve();\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'mute', CC_FILE);\n      throw detailedError;\n    }\n  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{LocalMicrophoneStream, CALL_EVENT_KEYS} from '@webex/calling';\nimport {CC_FILE} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport routingContact from '../contact';\nimport {\n  TaskData,\n  TaskResponse,\n  TASK_EVENTS,\n  IWebRTC,\n  VoiceUIControlOptions,\n  VOICE_VARIANT,\n  TaskToggleMuteOptions,\n} from '../types';\nimport Voice from './Voice';\nimport WebCallingService from '../../WebCallingService';\nimport type {WrapupData} from '../../config/types';\nimport type ApiAIAssistant from '../../ApiAiAssistant';\nimport MetricsManager from '../../../metrics/MetricsManager';\nimport {METRIC_EVENT_NAMES} from '../../../metrics/constants';\nimport LoggerProxy from '../../../logger-proxy';\n\nexport default class WebRTC extends Voice implements IWebRTC {\n  private localAudioStream: LocalMicrophoneStream;\n  private webCallingService: WebCallingService;\n\n  constructor(\n    contact: ReturnType<typeof routingContact>,\n    webCallingService: WebCallingService,\n    data: TaskData,\n    callOptions?: VoiceUIControlOptions,\n    wrapupData?: WrapupData,\n    agentId?: string,\n    agentName?: string,\n    apiAIAssistant?: ApiAIAssistant\n  ) {\n    const mergedCallOptions: VoiceUIControlOptions = {\n      ...callOptions,\n      voiceVariant: VOICE_VARIANT.WEBRTC,\n    };\n\n    super(contact, data, mergedCallOptions, wrapupData, agentId, agentName, apiAIAssistant);\n    this.webCallingService = webCallingService;\n    this.registerWebCallListeners();\n  }\n\n  private registerWebCallListeners() {\n    this.webCallingService.on(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  private handleRemoteMedia = (track: MediaStreamTrack) => {\n    this.emit(TASK_EVENTS.TASK_MEDIA, track);\n  };\n\n  /**\n   * This method is used to unregister the web call listeners.\n   * @returns void\n   * @example\n   * ```typescript\n   * task.unregisterWebCallListeners();\n   * ```\n   */\n  public unregisterWebCallListeners() {\n    this.webCallingService.off(CALL_EVENT_KEYS.REMOTE_MEDIA, this.handleRemoteMedia);\n  }\n\n  /**\n   * This is used for incoming task accept by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.accept().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async accept(): Promise<TaskResponse> {\n    LoggerProxy.log(`Accepting WebRTC task for taskId:${this.data.interactionId}`, {\n      module: 'WebRTC',\n      method: 'accept',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n      ]);\n\n      const constraints = {audio: true};\n      const localStream = await navigator.mediaDevices.getUserMedia(constraints);\n      const audioTrack = localStream.getAudioTracks()[0];\n      this.localAudioStream = new LocalMicrophoneStream(new MediaStream([audioTrack]));\n      this.webCallingService.answerCall(this.localAudioStream, this.data.interactionId);\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS,\n        {\n          taskId: this.data.interactionId,\n          ...MetricsManager.getCommonTrackingFieldForAQMResponse(this.data),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n\n      return Promise.resolve();\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral', 'business']\n      );\n      const {error: detailedError} = getErrorDetails(error, 'accept', CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used for the incoming task decline by agent.\n   *\n   * @returns Promise<TaskResponse>\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.decline().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async decline(): Promise<TaskResponse> {\n    LoggerProxy.log(`Declining WebRTC task for taskId:${this.data.interactionId}`, {\n      module: 'WebRTC',\n      method: 'decline',\n    });\n    try {\n      this.metricsManager.timeEvent([\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n      ]);\n\n      this.webCallingService.declineCall(this.data.interactionId);\n      this.unregisterWebCallListeners();\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS,\n        {taskId: this.data.interactionId},\n        ['operational', 'behavioral']\n      );\n\n      return Promise.resolve();\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.TASK_DECLINE_FAILED,\n        {\n          taskId: this.data.interactionId,\n          error: error.toString(),\n          ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(\n            (error as any).details || {}\n          ),\n        },\n        ['operational', 'behavioral']\n      );\n      const {error: detailedError} = getErrorDetails(error, 'decline', CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * This is used for the placing the call in mute or unmute by the agent.\n   *\n   * @throws Error\n   * @example\n   * ```typescript\n   * task.toggleMute().then(()=>{}).catch(()=>{})\n   * ```\n   */\n  public async toggleMute(options?: TaskToggleMuteOptions) {\n    if (options) {\n      // parameter intentionally unused — WebRTC toggles from local stream state\n    }\n    LoggerProxy.log(`Toggling mute WebRTC task for taskId:${this.data.interactionId}`, {\n      module: 'WebRTC',\n      method: 'toggleMute',\n    });\n    try {\n      this.webCallingService.muteUnmuteCall(this.localAudioStream);\n\n      return Promise.resolve();\n    } catch (error) {\n      const {error: detailedError} = getErrorDetails(error, 'mute', CC_FILE);\n      throw detailedError;\n    }\n  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package/dist/types/constants.d.ts

@@ -76,3 +76,12 @@ export declare const METHODS: {
     GET_CALL_DETAILS_ON_WEBEX: string;
     ENSURE_WXAPP_MERCURY_CONNECTED: string;
 };
+export declare const AI_SUMMARY_ERROR_CODES: {
+    readonly POST_CALL_SUMMARY_DISABLED: "POST_CALL_SUMMARY_DISABLED";
+    readonly MID_CALL_SUMMARY_DISABLED: "MID_CALL_SUMMARY_DISABLED";
+    readonly AI_ASSISTANT_BASE_URL_NOT_AVAILABLE: "AI_ASSISTANT_BASE_URL_NOT_AVAILABLE";
+    readonly POST_CALL_SUMMARY_TIMEOUT: "POST_CALL_SUMMARY_TIMEOUT";
+    readonly MID_CALL_SUMMARY_TIMEOUT: "MID_CALL_SUMMARY_TIMEOUT";
+};
+export declare const AI_SUMMARY_INVALID_RESPONSE_PAYLOAD = "AI_SUMMARY_INVALID_RESPONSE_PAYLOAD";
+export declare const AI_ASSISTANT_CLIENT_TYPE: "WxCC";

package/dist/types/index.d.ts

@@ -1,9 +1,7 @@
 import ContactCenter from './cc';
 /**
  * @module ContactCenterModule
- * /
-
-// Core exports
+ */
 /**
  * ContactCenter is the main plugin class for Webex Contact Center integration
  * @category Core
@@ -21,6 +19,7 @@ export { default as routingAgent } from './services/agent';
 export { default as Task } from './services/task/Task';
 export { default as AddressBook } from './services/AddressBook';
 export { default as ApiAIAssistant } from './services/ApiAiAssistant';
+export { AI_SUMMARY_ERROR_CODES } from './constants';
 export { default as UserPreference } from './services/UserPreference';
 /** Agent Wellness Break notification and action wire values. */
 export { WELLNESS_BREAK_NOTIFICATION_ACTIONS, WELLNESS_BREAK_USER_ACTIONS } from './types';
@@ -41,7 +40,7 @@ export type { TASK_EVENTS as TaskEvents } from './services/task/types';
 export { AGENT_EVENTS } from './services/agent/types';
 export type { AGENT_EVENTS as AgentEvents } from './services/agent/types';
 /**
- * Contact Center Task Events
+ * Contact Center task, realtime, and AI Assistant events
  * @enum {string}
  * @category Enums
  */
@@ -114,7 +113,7 @@ DropConferenceParticipantPayload, ConsultPayload, ConsultEndPayload, ConsultTran
 /** Dialer payload */
 DialerPayload, TransferPayLoad, ResumeRecordingPayload, WrapupPayLoad, 
 /** UI control types for task buttons */
-InteractionUIControls, TaskUILeg, TaskUIControls, TaskUIControlState, } from './services/task/types';
+InteractionUIControls, TaskUILeg, TaskUIControls, TaskUIControlState, AISummaryAction, AISummaryFeedback, AISummaryState, AISummarySections, AISummary, AISummaryFeatureEnablement, AISummaryResponse, } from './services/task/types';
 /** UI controls utilities */
 export { getDefaultUIControls } from './services/task/state-machine/uiControlsComputer';
 /** Agent related types */

package/dist/types/metrics/constants.d.ts

@@ -180,6 +180,14 @@ export declare const METRIC_EVENT_NAMES: {
     readonly AI_ASSISTANT_WELLNESS_EVENT_INVALID: "AI Assistant Wellness Event Invalid";
     readonly WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: "Wellbeing Break Idle Code Fetch Success";
     readonly WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: "Wellbeing Break Idle Code Fetch Failed";
+    readonly AI_SUMMARY_GET_POST_CALL_SUCCESS: "Post Call Summary Get Success";
+    readonly AI_SUMMARY_GET_POST_CALL_FAILED: "Post Call Summary Get Failed";
+    readonly AI_SUMMARY_GET_MID_CALL_SUCCESS: "Mid Call Summary Get Success";
+    readonly AI_SUMMARY_GET_MID_CALL_FAILED: "Mid Call Summary Get Failed";
+    readonly AI_SUMMARY_POST_CALL_RESPONSE_SUCCESS: "Post Call Summary Response Success";
+    readonly AI_SUMMARY_POST_CALL_RESPONSE_FAILED: "Post Call Summary Response Failed";
+    readonly AI_SUMMARY_MID_CALL_RESPONSE_SUCCESS: "Mid Call Summary Response Success";
+    readonly AI_SUMMARY_MID_CALL_RESPONSE_FAILED: "Mid Call Summary Response Failed";
     readonly USER_PREFERENCE_GET_SUCCESS: "User Preference Get Success";
     readonly USER_PREFERENCE_GET_FAILED: "User Preference Get Failed";
     readonly USER_PREFERENCE_CREATE_SUCCESS: "User Preference Create Success";

package/dist/types/services/ApiAiAssistant.d.ts

@@ -12,7 +12,7 @@ type WellnessBreakContextProvider = () => {
 export declare class ApiAIAssistant {
     private webex;
     private metricsManager;
-    private aiFeature;
+    private pendingRtdRequests;
     private readonly wellnessContextProvider?;
     private createWellnessError;
     constructor(webex: WebexSDK, wellnessContextProvider?: WellnessBreakContextProvider);
@@ -44,6 +44,8 @@ export declare class ApiAIAssistant {
      */
     respondToWellnessBreak(params: RespondToWellnessBreakParams): Promise<void>;
     private getBaseUrl;
+    private static getRtdRequestKey;
+    private removeRtdRequest;
     /**
      * Sends an event to the AI Assistant service.
      * @param agentId - agent identifier
@@ -54,7 +56,7 @@ export declare class ApiAIAssistant {
      * @param languageCode - language code within eventDetails.data
      * @param trackingId - tracking identifier within eventDetails.data
      */
-    sendEvent(agentId: string, interactionId: string, eventType: AIAssistantEventType, eventName: AIAssistantEventName, eventMetaData?: Record<string, unknown>, languageCode?: string, trackingId?: string): Promise<Record<string, unknown>>;
+    sendEvent(agentId: string, interactionId: string, eventType: AIAssistantEventType, eventName: AIAssistantEventName, eventMetaData?: Record<string, unknown>, languageCode?: string, trackingId?: string, publishTimestamp?: number, timeout?: number): Promise<Record<string, unknown>>;
     /**
      * Requests real-time assistance for an interaction.
      *

package/dist/types/services/config/types.d.ts

@@ -3,7 +3,9 @@ import { COLLABORATION_ACCESS } from './constants';
 /** Desktop Profile access level for a collaboration destination category. */
 export type CollaborationAccess = Enum<typeof COLLABORATION_ACCESS>;
 /**
- * Events emitted on task objects
+ * Contact Center backend and realtime event types.
+ *
+ * Includes task lifecycle, transcript, suggested-response, and AI summary events.
  * @enum {string}
  * @private
  * @ignore
@@ -133,10 +135,14 @@ export declare const CC_TASK_EVENTS: {
     readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
     /** Event emitted when backend acknowledges it is listening for more context */
     readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
-    /** Event emitted when a mid-call summary is available */
-    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
-    /** Event emitted when a post-call summary is available */
+    /** Event received when a post-call summary is available through realtime delivery */
     readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
+    /** Event received when a mid-call summary is available through realtime delivery */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event received when AI-summary feature enablement is available through realtime delivery */
+    readonly FEATURE_ENABLEMENT: "FEATURE_ENABLEMENT";
+    /** Event received when a subsequent agent receives a mid-call summary */
+    readonly MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT: "MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT";
 };
 /**
  * Events emitted on Contact Center agent operations
@@ -313,10 +319,14 @@ export declare const CC_EVENTS: {
     readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
     /** Event emitted when backend acknowledges it is listening for more context */
     readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
-    /** Event emitted when a mid-call summary is available */
-    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
-    /** Event emitted when a post-call summary is available */
+    /** Event received when a post-call summary is available through realtime delivery */
     readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
+    /** Event received when a mid-call summary is available through realtime delivery */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event received when AI-summary feature enablement is available through realtime delivery */
+    readonly FEATURE_ENABLEMENT: "FEATURE_ENABLEMENT";
+    /** Event received when a subsequent agent receives a mid-call summary */
+    readonly MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT: "MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT";
     /** Welcome event when agent connects to websocket/backend */
     readonly WELCOME: "Welcome";
     /** Event emitted when agent re-login is successful */

package/dist/types/services/task/Task.d.ts

@@ -1,13 +1,14 @@
 /// <reference types="node" />
 import { EventEmitter } from 'events';
 import type { ActorRefFrom, SnapshotFrom } from 'xstate';
-import { ITask, TaskData, TaskResponse, WrapupPayLoad, TaskId, TransferPayLoad, TASK_EVENTS, TaskUIControls, DropConferenceParticipantPayload, ConsultEndPayload, ConsultPayload, ConsultTransferPayLoad, ResumeRecordingPayload, CallId, TaskToggleMuteOptions, TaskTransmitDtmfOptions } from './types';
+import { ITask, TaskData, TaskResponse, WrapupPayLoad, TaskId, TransferPayLoad, TASK_EVENTS, TaskUIControls, DropConferenceParticipantPayload, ConsultEndPayload, ConsultPayload, ConsultTransferPayLoad, ResumeRecordingPayload, CallId, AISummaryAction, AISummary, AISummaryResponse, AISummaryFeatureEnablement, AISummaryCapabilities, TaskToggleMuteOptions, TaskTransmitDtmfOptions } from './types';
 import routingContact from './contact';
 import MetricsManager from '../../metrics/MetricsManager';
 import { TaskState } from './state-machine';
 import type { TaskEventPayload, TaskStateMachine, UIControlConfig, TaskActionsMap, TaskActionArgs } from './state-machine';
 import AutoWrapup from './AutoWrapup';
-import { WrapupData } from '../config/types';
+import type { WrapupData } from '../config/types';
+import type ApiAIAssistant from '../ApiAiAssistant';
 type UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {
     channelType?: UIControlConfig['channelType'];
 };
@@ -24,7 +25,10 @@ export default abstract class Task extends EventEmitter implements ITask {
     protected wrapupData?: WrapupData;
     autoWrapup?: AutoWrapup;
     protected agentId?: string;
-    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, uiControlConfig: UIControlConfigInput, wrapupData?: WrapupData, agentId?: string);
+    protected agentName?: string;
+    private apiAIAssistant?;
+    aiSummaryCapabilities: Readonly<AISummaryCapabilities>;
+    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, uiControlConfig: UIControlConfigInput, wrapupData?: WrapupData, agentId?: string, agentName?: string, apiAIAssistant?: ApiAIAssistant);
     private static resolveChannelType;
     abstract accept(): Promise<TaskResponse>;
     decline(): Promise<TaskResponse>;
@@ -49,6 +53,13 @@ export default abstract class Task extends EventEmitter implements ITask {
     hold(): Promise<TaskResponse>;
     resume(): Promise<TaskResponse>;
     holdResume(): Promise<TaskResponse>;
+    setFeatureEnablement(enablement: AISummaryFeatureEnablement): void;
+    clearFeatureEnablement(): void;
+    requestPostCallSummary(): Promise<AISummary>;
+    sendPostCallSummaryResponse(response: AISummaryResponse): Promise<void>;
+    requestMidCallSummary(action: AISummaryAction): Promise<AISummary>;
+    sendMidCallSummaryResponse(response: AISummaryResponse, action: AISummaryAction): Promise<void>;
+    private static getAISummaryFailureCode;
     /**
      * Latest UI controls derived from state machine state and context.
      */
@@ -114,7 +125,7 @@ export default abstract class Task extends EventEmitter implements ITask {
      * @param methodName - The name of the method that is unsupported
      * @throws Error
      */
-    protected unsupportedMethodError(methodName: string): void;
+    protected unsupportedMethodError(methodName: string): never;
     /**
      * This method is used to update the task data.
      * @param updatedData - TaskData

package/dist/types/services/task/TaskFactory.d.ts

@@ -4,10 +4,11 @@ import AnswerCallOnWebexService from '../AnswerCallOnWebexService';
 import Task from './Task';
 import { TaskData } from './types';
 import { ConfigFlags } from '../../types';
-import { WrapupData } from '../config/types';
+import type { WrapupData } from '../config/types';
+import type ApiAIAssistant from '../ApiAiAssistant';
 export default class TaskFactory {
     /**
      * Creates the correct Task subclass based on mediaType & loginOption
      */
-    static createTask(contact: ReturnType<typeof routingContact>, webCallingService: WebCallingService, data: TaskData, configFlags: ConfigFlags, wrapupData?: WrapupData, agentId?: string, answerCallOnWebexService?: AnswerCallOnWebexService): Task;
+    static createTask(contact: ReturnType<typeof routingContact>, webCallingService: WebCallingService, data: TaskData, configFlags: ConfigFlags, wrapupData?: WrapupData, agentId?: string, agentName?: string, answerCallOnWebexService?: AnswerCallOnWebexService, apiAIAssistant?: ApiAIAssistant): Task;
 }

package/dist/types/services/task/TaskUtils.d.ts

@@ -1,5 +1,10 @@
 import { Interaction, ITask, TaskData } from './types';
 import { TaskContext } from './state-machine/types';
+type AISummaryError = Error & {
+    data?: Record<string, unknown>;
+};
+export declare const isNonEmptyString: (value: unknown) => value is string;
+export declare const createSummaryError: (errorCode: string) => AISummaryError;
 /**
  * Checks if the customer is still in the call (not left)
  *
@@ -136,3 +141,4 @@ export declare const getConsultMediaResourceId: (interaction: Interaction | unde
  * @returns true if the task is a pending campaign preview reservation, false otherwise
  */
 export declare const isCampaignPreviewReservation: (task: ITask) => boolean;
+export {};

package/dist/types/services/task/constants.d.ts

@@ -27,6 +27,9 @@ export declare const CAMPAIGN_PREVIEW_SKIP = "/skip";
 export declare const CAMPAIGN_PREVIEW_REMOVE = "/remove";
 /** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */
 export declare const TIMEOUT_PREVIEW_ACCEPT = 80000;
+/** RTD result deadline; the initiating HTTP acknowledgement uses the 20-second service timeout. */
+export declare const AI_SUMMARY_DURATION_MS = 15000;
+export declare const AI_SUMMARY_REQUEST_CANCELLED: "AI_SUMMARY_REQUEST_CANCELLED";
 export declare const TASK_MANAGER_FILE = "taskManager";
 export declare const TASK_FILE = "task";
 /**
@@ -83,6 +86,12 @@ export declare const METHODS: {
     SETUP_AUTO_WRAPUP_TIMER: string;
     CANCEL_AUTO_WRAPUP_TIMER: string;
     REQUEST_REAL_TIME_TRANSCRIPTS: string;
+    REQUEST_POST_CALL_SUMMARY: string;
+    SEND_POST_CALL_SUMMARY_RESPONSE: string;
+    REQUEST_MID_CALL_SUMMARY: string;
+    SEND_MID_CALL_SUMMARY_RESPONSE: string;
+    HANDLE_AI_SUMMARY_EVENT: string;
+    CLEAR_AI_SUMMARY_STATE: string;
 };
 export declare const TRANSCRIPT_EVENT_MAP: {
     AgentContactAssigned: string;

package/dist/types/services/task/digital/Digital.d.ts

@@ -1,9 +1,10 @@
 import { ConsultTransferDestinationConfig, IDigital, TaskResponse, TaskData } from '../types';
-import { WrapupData } from '../../config/types';
+import type { WrapupData } from '../../config/types';
+import type ApiAIAssistant from '../../ApiAiAssistant';
 import Task from '../Task';
 import routingContact from '../contact';
 export default class Digital extends Task implements IDigital {
-    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, wrapupData?: WrapupData, agentId?: string, consultTransferConfig?: ConsultTransferDestinationConfig);
+    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, wrapupData?: WrapupData, agentId?: string, consultTransferConfig?: ConsultTransferDestinationConfig, agentName?: string, apiAIAssistant?: ApiAIAssistant);
     /**
      * Refresh the digital task with the latest backend payload and recompute UI controls.
      */

package/dist/types/services/task/types.d.ts

@@ -627,7 +627,26 @@ export declare enum TASK_EVENTS {
      * });
      * ```
      */
-    TASK_CAMPAIGN_CONTACT_UPDATED = "task:campaignContactUpdated"
+    TASK_CAMPAIGN_CONTACT_UPDATED = "task:campaignContactUpdated",
+    /**
+     * Triggered when a mid-call summary is received for the task.
+     */
+    TASK_MID_CALL_SUMMARY_RECEIVED = "task:midCallSummaryReceived",
+    /**
+     * Triggered on the task object when AI feature enablement flags arrive for that task's interaction.
+     * Fires immediately if the frame arrived after the task was registered, or at registration time
+     * if the frame arrived before the task (orphan retention). Consumers should use this event
+     * instead of the cc-level `FEATURE_ENABLEMENT` event so they do not need to maintain an
+     * interactionId → flags map manually.
+     * @example
+     * ```typescript
+     * task.on(TASK_EVENTS.TASK_FEATURE_ENABLEMENT, (enablement: AISummaryFeatureEnablement) => {
+     *   const { midCallEnabled, postCallEnabled } = enablement;
+     *   // gate summary UI on these flags
+     * });
+     * ```
+     */
+    TASK_FEATURE_ENABLEMENT = "task:featureEnablement"
 }
 /**
  * Represents a customer interaction within the contact center system
@@ -1516,6 +1535,66 @@ export type ParticipantBooleanKey = 'autoAnswerEnabled' | 'hasJoined' | 'hasLeft
  * @public
  */
 export type TaskResponse = AgentContact | Error | void;
+/** AI-assisted mid-call summary action. @public */
+export type AISummaryAction = 'CONSULT' | 'TRANSFER';
+/** Feedback value sent with an AI summary response. @public */
+export type AISummaryFeedback = 'none' | 'thumbs_up' | 'thumbs_down';
+/** AI summary response state for post-call and mid-call flows. @public */
+export type AISummaryState = 'DEFAULT' | 'EXCLUDED' | 'IGNORED' | 'MID_CALL_CANCELLED' | 'NOT_RECEIVED';
+/** Structured fields shared by post-call and mid-call summaries. @public */
+export type AISummarySections = {
+    initialContactReason?: string;
+    additionalContactReasons?: string;
+    additionalContext?: string;
+    keyActionsTaken?: string;
+    nextSteps?: string;
+    reasonForTransferOrConsult?: string;
+};
+/** RTD payload returned or delivered for an AI summary. @public */
+export type AISummary = {
+    conversationId: string;
+    adaptiveCard?: Record<string, unknown>;
+    adaptiveCardId?: string;
+    editAdaptiveCard?: Record<string, unknown>;
+    editAdaptiveCardId?: string;
+    areTranscriptsAvailable?: boolean;
+    languageCode?: string;
+    resolution?: string;
+    sections?: AISummarySections;
+    suggestedWrapUpCodes?: Array<{
+        name: string;
+        [key: string]: unknown;
+    }>;
+    suggestedWrapUpCodesMessage?: string;
+    summaryText?: string;
+    timestamp?: number;
+    [key: string]: unknown;
+};
+/** RTD payload describing AI-summary feature enablement for an interaction. @public */
+export type AISummaryFeatureEnablement = {
+    interactionId: string;
+    midCallEnabled?: boolean;
+    postCallEnabled?: boolean;
+    actionTimestamp?: number;
+    [key: string]: unknown;
+};
+/** Current AI-summary capabilities for a task. @public */
+export type AISummaryCapabilities = Required<Pick<AISummaryFeatureEnablement, 'midCallEnabled' | 'postCallEnabled'>>;
+/**
+ * Payload sent when reporting a post-call or mid-call summary result.
+ * Transport timestamps are generated by the SDK when the response is sent.
+ * @public
+ */
+export type AISummaryResponse = {
+    summary: AISummarySections | string;
+    feedback: AISummaryFeedback;
+    state: AISummaryState;
+    numberOfTimesViewed: number;
+    numberOfTimesEdited: number;
+    numberOfTimesCopied: number;
+    summaryReceived?: boolean;
+    wrapUpCode?: string;
+};
 /**
  * Request payload for removing a supported participant from an active conference.
  * @public
@@ -1556,6 +1635,11 @@ export interface ITask extends IEventEmitter {
      * and participant data as defined in {@link TaskData}
      */
     data: TaskData;
+    /**
+     * Current AI-summary capabilities for this task. Both flags are false until
+     * the matching feature-enablement event is received.
+     */
+    readonly aiSummaryCapabilities: Readonly<AISummaryCapabilities>;
     /**
      * Map associating tasks with their corresponding call identifiers.
      */
@@ -1588,6 +1672,30 @@ export interface ITask extends IEventEmitter {
      * @returns void
      */
     cancelAutoWrapupTimer(): void;
+    /**
+     * Requests an AI-generated post-call summary for this task.
+     * @returns Promise resolving with the matching post-call summary payload.
+     */
+    requestPostCallSummary(): Promise<AISummary>;
+    /**
+     * Sends the consumer's post-call summary response.
+     * @param response - Validated post-call response observations and summary state.
+     * @returns Promise resolving when AI Assistant acknowledges the response.
+     */
+    sendPostCallSummaryResponse(response: AISummaryResponse): Promise<void>;
+    /**
+     * Requests an AI-generated mid-call summary for a consult or transfer flow.
+     * @param action - The consult or transfer flow requesting the summary.
+     * @returns Promise resolving with the matching mid-call summary payload.
+     */
+    requestMidCallSummary(action: AISummaryAction): Promise<AISummary>;
+    /**
+     * Sends the consumer's mid-call summary response for a consult or transfer flow.
+     * @param response - Validated mid-call response observations and summary state.
+     * @param action - The consult or transfer flow responding to the summary.
+     * @returns Promise resolving when AI Assistant acknowledges the response.
+     */
+    sendMidCallSummaryResponse(response: AISummaryResponse, action: AISummaryAction): Promise<void>;
     /**
      * Deregisters all web call event listeners.
      * Used when cleaning up task resources.

package/dist/types/services/task/voice/Voice.d.ts

@@ -2,7 +2,8 @@ import routingContact from '../contact';
 import { ConsultPayload, ConsultEndPayload, ResumeRecordingPayload, TaskData, TaskResponse, DropConferenceParticipantPayload, IVoice, VoiceUIControlOptions, TaskToggleMuteOptions, TaskTransmitDtmfOptions, TransferPayLoad } from '../types';
 import Task from '../Task';
 import { TaskActionArgs } from '../state-machine';
-import { WrapupData } from '../../config/types';
+import type { WrapupData } from '../../config/types';
+import type ApiAIAssistant from '../../ApiAiAssistant';
 export default class Voice extends Task implements IVoice {
     private static readonly WXAPP_MUTE_SYNC_RETRY_DELAY_MS;
     private static readonly WXAPP_MUTE_SYNC_MAX_RETRIES;
@@ -17,7 +18,7 @@ export default class Voice extends Task implements IVoice {
     /** Lazy — `super()` may call `updateUiControls` before field initializers run. */
     private wxAppOfferObservability;
     private getUsersubPublished?;
-    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, callOptions?: VoiceUIControlOptions, wrapupData?: WrapupData, agentId?: string);
+    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, callOptions?: VoiceUIControlOptions, wrapupData?: WrapupData, agentId?: string, agentName?: string, apiAIAssistant?: ApiAIAssistant);
     private getWxAppVoiceDependencies;
     /** @deprecated Use {@link Voice.getWxAppVoiceDependencies} */
     private getWxAppVoiceDeps;

package/dist/types/services/task/voice/WebRTC.d.ts

@@ -2,11 +2,12 @@ import routingContact from '../contact';
 import { TaskData, TaskResponse, IWebRTC, VoiceUIControlOptions, TaskToggleMuteOptions } from '../types';
 import Voice from './Voice';
 import WebCallingService from '../../WebCallingService';
-import { WrapupData } from '../../config/types';
+import type { WrapupData } from '../../config/types';
+import type ApiAIAssistant from '../../ApiAiAssistant';
 export default class WebRTC extends Voice implements IWebRTC {
     private localAudioStream;
     private webCallingService;
-    constructor(contact: ReturnType<typeof routingContact>, webCallingService: WebCallingService, data: TaskData, callOptions?: VoiceUIControlOptions, wrapupData?: WrapupData, agentId?: string);
+    constructor(contact: ReturnType<typeof routingContact>, webCallingService: WebCallingService, data: TaskData, callOptions?: VoiceUIControlOptions, wrapupData?: WrapupData, agentId?: string, agentName?: string, apiAIAssistant?: ApiAIAssistant);
     private registerWebCallListeners;
     private handleRemoteMedia;
     /**

package/dist/types/types.d.ts

@@ -52,6 +52,8 @@ export type WebexRequestPayload = {
     uri?: string;
     /** Whether to add authorization header */
     addAuthHeader?: boolean;
+    /** Request timeout in milliseconds */
+    timeout?: number;
     /** Custom headers to include in request */
     headers?: {
         [key: string]: string | null;
@@ -776,14 +778,18 @@ export declare const AIAssistantEventName: {
     readonly GET_SUGGESTIONS: "GET_SUGGESTIONS";
     /** Add extra context to refine a suggested response */
     readonly ADD_SUGGESTIONS_EXTRA_CONTEXT: "ADD_SUGGESTIONS_EXTRA_CONTEXT";
-    /** Request mid-call summary generation */
-    readonly GET_MID_CALL_SUMMARY: "GET_MID_CALL_SUMMARY";
     /** Request post-call summary generation */
     readonly GET_POST_CALL_SUMMARY: "GET_POST_CALL_SUMMARY";
-    /** Mid-call summary response event */
-    readonly MID_CALL_SUMMARY_RESPONSE: "MID_CALL_SUMMARY_RESPONSE";
+    /** Request consult mid-call summary generation */
+    readonly GET_MID_CALL_CONSULT_SUMMARY: "GET_MID_CALL_CONSULT_SUMMARY";
+    /** Request transfer mid-call summary generation */
+    readonly GET_MID_CALL_TRANSFER_SUMMARY: "GET_MID_CALL_TRANSFER_SUMMARY";
     /** Post-call summary response event */
     readonly POST_CALL_SUMMARY_RESPONSE: "POST_CALL_SUMMARY_RESPONSE";
+    /** Consult mid-call summary response event */
+    readonly MID_CALL_CONSULT_SUMMARY_RESPONSE: "MID_CALL_CONSULT_SUMMARY_RESPONSE";
+    /** Transfer mid-call summary response event */
+    readonly MID_CALL_TRANSFER_SUMMARY_RESPONSE: "MID_CALL_TRANSFER_SUMMARY_RESPONSE";
     /** Suggested digital response event */
     readonly SUGGESTED_RESPONSES_DIGITAL: "SUGGESTED_RESPONSES_DIGITAL";
     /** User action on a suggested response adaptive card */

package/dist/types.js

@@ -443,14 +443,18 @@ const AIAssistantEventName = exports.AIAssistantEventName = {
   GET_SUGGESTIONS: 'GET_SUGGESTIONS',
   /** Add extra context to refine a suggested response */
   ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',
-  /** Request mid-call summary generation */
-  GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',
   /** Request post-call summary generation */
   GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',
-  /** Mid-call summary response event */
-  MID_CALL_SUMMARY_RESPONSE: 'MID_CALL_SUMMARY_RESPONSE',
+  /** Request consult mid-call summary generation */
+  GET_MID_CALL_CONSULT_SUMMARY: 'GET_MID_CALL_CONSULT_SUMMARY',
+  /** Request transfer mid-call summary generation */
+  GET_MID_CALL_TRANSFER_SUMMARY: 'GET_MID_CALL_TRANSFER_SUMMARY',
   /** Post-call summary response event */
   POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',
+  /** Consult mid-call summary response event */
+  MID_CALL_CONSULT_SUMMARY_RESPONSE: 'MID_CALL_CONSULT_SUMMARY_RESPONSE',
+  /** Transfer mid-call summary response event */
+  MID_CALL_TRANSFER_SUMMARY_RESPONSE: 'MID_CALL_TRANSFER_SUMMARY_RESPONSE',
   /** Suggested digital response event */
   SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',
   /** User action on a suggested response adaptive card */