@webex/contact-center 3.12.0-next.147 → 3.12.0-next.149

package/dist/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER","RealTimeAssistanceUserActionId","LIKE","DISLIKE","COPY","WELLNESS_BREAK_NOTIFICATION_ACTIONS","PROVIDE_WELLNESS_BREAK","SUGGEST_WELLNESS_BREAK","WELLNESS_BREAK_NOT_ALLOWED","WELLNESS_BREAK_USER_ACTIONS","REQUESTED","ACCEPTED","REJECTED","NO_RESPONSE","AIAssistantEventType","CUSTOM_EVENT","CTI_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","GET_SUGGESTIONS","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_MID_CALL_SUMMARY","GET_POST_CALL_SUMMARY","MID_CALL_SUMMARY_RESPONSE","POST_CALL_SUMMARY_RESPONSE","SUGGESTED_RESPONSES_DIGITAL","SUGGESTED_RESPONSES_USER_ACTION","WELLNESS_BREAK_ACTION"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {\n  AIFeatureFlags,\n  Entity,\n  Profile,\n  CreateUserPreferenceRequest,\n  UpdateUserPreferenceRequest,\n} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Mercury event handler callback.\n * @internal\n * @ignore\n */\ntype MercuryEventHandler = (data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string, handler?: MercuryEventHandler) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n  /** Whether to skip Mobius/WebRTC registration for browser login flows */\n  disableWebRTCRegistration?: boolean;\n  /** Whether wxApp Better Together (telephony REST + usersub) is enabled at init (WXCC-6026) */\n  enableWxBetterTogether?: boolean;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n    /** Whether the device is registered with WDM */\n    registered?: boolean;\n    /** Register the device with WDM */\n    register?: () => Promise<void>;\n    /** Unregister the device from WDM */\n    unregister?: () => Promise<void>;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Check if current environment is INT (integration) */\n    isIntegrationEnvironment: () => boolean;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n\n  /** Returns the system-managed WellbeingBreak idle code for the registered session. */\n  getWellbeingBreakIdleCode(): Promise<Entity>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload\n  | Contact.PreviewContactPayload\n  | CreateUserPreferenceRequest\n  | UpdateUserPreferenceRequest;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transferred to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents. Defaults to telephony when omitted.\n   */\n  mediaType?: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n\n  /**\n   * Applies the default state policy for the operation. An explicit state takes precedence.\n   */\n  action?: 'Consult' | 'Transfer';\n};\n\n/**\n * Holds the configuration flags for the Agent.\n * These flags determine the availability of certain features in the Agent UI.\n * @internal\n */\nexport type ConfigFlags = {\n  isEndTaskEnabled: boolean;\n  isEndConsultEnabled: boolean;\n  webRtcEnabled: boolean;\n  autoWrapup: boolean;\n  aiFeature?: AIFeatureFlags;\n  /** Agent-profile policy used to derive task consult/transfer destination controls. */\n  consultTransfer?: Contact.ConsultTransferDestinationConfig;\n  /**\n   * Optional toggle to globally enable/disable recording controls.\n   * Falls back to backend hints when omitted.\n   */\n  isRecordingEnabled?: boolean;\n  /** Whether wxApp thick-client answer controls/APIs are enabled (WXCC-6026) */\n  enableWxBetterTogether?: boolean;\n  /** Read-only observability: live usersub answer-calls-on-wxcc state for wxApp offer diagnostics. */\n  getWxAppUsersubPublished?: () => boolean;\n};\n\n/**\n\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  /** Dialled number mapped to this entry point when included in the list response. */\n  number?: string;\n  description?: string;\n  type?: string;\n  isActive?: boolean;\n  orgId?: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;\n\n/**\n * Supported transcript control actions for AI Assistant events.\n * @public\n * @example\n * const action: TranscriptAction = 'START';\n * @ignore\n */\nexport type TranscriptAction = 'START' | 'STOP';\n\n/**\n * Parameters used to request AI Assistant real-time assistance.\n * @public\n * @example\n * const params: RealTimeAssistanceParams = {\n *   interactionId: 'interaction-123',\n *   context: 'Need help with credit card payment due date',\n * };\n */\nexport type RealTimeAssistanceParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier for which assistance should be generated */\n  interactionId: string;\n  /** Optional additional context that should refine the assistance */\n  context?: string;\n  /** Optional language code for assistance (for example, 'en'). Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Supported user actions on an AI Assistant real-time assistance adaptive card.\n * @public\n */\nexport const RealTimeAssistanceUserActionId = {\n  /** User liked the real-time assistance response */\n  LIKE: 'likeButton',\n  /** User disliked the real-time assistance response */\n  DISLIKE: 'dislikeButton',\n  /** User copied the real-time assistance response */\n  COPY: 'copyButton',\n} as const;\n\n/**\n * Union type of supported real-time assistance user actions.\n * @public\n */\nexport type RealTimeAssistanceUserActionId = Enum<typeof RealTimeAssistanceUserActionId>;\n\n/**\n * Parameters used to send user action feedback for a real-time assistance adaptive card.\n * @public\n * @example\n * const params: RealTimeAssistanceUserActionParams = {\n *   agentId: 'agent-123',\n *   interactionId: 'interaction-123',\n *   adaptiveCardId: 'adaptive-card-123',\n *   actionId: RealTimeAssistanceUserActionId.LIKE,\n * };\n */\nexport type RealTimeAssistanceUserActionParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier associated with the real-time assistance response */\n  interactionId: string;\n  /** Adaptive card identifier from the real-time assistance payload */\n  adaptiveCardId: string;\n  /** User action performed on the adaptive card */\n  actionId: RealTimeAssistanceUserActionId;\n  /** Optional language code. Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Wellness notification actions delivered by the Contact Center notification service.\n * @public\n */\nexport const WELLNESS_BREAK_NOTIFICATION_ACTIONS = {\n  PROVIDE_WELLNESS_BREAK: 'PROVIDE_WELLNESS_BREAK',\n  SUGGEST_WELLNESS_BREAK: 'SUGGEST_WELLNESS_BREAK',\n  WELLNESS_BREAK_NOT_ALLOWED: 'WELLNESS_BREAK_NOT_ALLOWED',\n} as const;\n\n/** Union of supported wellness notification actions. @public */\nexport type WellnessBreakNotificationAction = Enum<typeof WELLNESS_BREAK_NOTIFICATION_ACTIONS>;\n\n/**\n * Agent actions accepted by the wellness action API.\n * @public\n */\nexport const WELLNESS_BREAK_USER_ACTIONS = {\n  REQUESTED: 'REQUESTED',\n  ACCEPTED: 'ACCEPTED',\n  REJECTED: 'REJECTED',\n  NO_RESPONSE: 'NO_RESPONSE',\n} as const;\n\n/** Union of supported wellness action API values. @public */\nexport type WellnessBreakUserAction = Enum<typeof WELLNESS_BREAK_USER_ACTIONS>;\n\n/**\n * Validated, agent-scoped wellness notification emitted by Contact Center.\n * @public\n */\nexport interface WellnessBreakEvent {\n  /** Agent identifier */\n  agentId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Session identifier supplied by the notification; it may differ from the consumer's active session */\n  agentSessionId: string;\n  /** Backend wellness action */\n  actionEvent: WellnessBreakNotificationAction;\n  /** Optional untrusted plain-text message supplied by the backend */\n  actionText?: string;\n  /** Optional normalized interaction diagnostic */\n  interactionId?: string;\n  /** Notification diagnostic only; never an action-request correlation identifier */\n  trackingId?: string;\n}\n\n/**\n * Parameters for responding to a backend-provided wellness offer.\n * @public\n */\nexport interface RespondToWellnessBreakParams {\n  /** Agent response; REQUESTED is available only through requestWellnessBreak */\n  action: Exclude<WellnessBreakUserAction, typeof WELLNESS_BREAK_USER_ACTIONS.REQUESTED>;\n}\n\n/**\n * Supported AI Assistant event categories.\n * @public\n * @example\n * const eventType: AIAssistantEventType = AIAssistantEventType.CUSTOM_EVENT;\n * @ignore\n */\nexport const AIAssistantEventType = {\n  /** Custom AI Assistant event */\n  CUSTOM_EVENT: 'CUSTOM_EVENT',\n  /** CTI-backed AI Assistant event */\n  CTI_EVENT: 'CTI_EVENT',\n} as const;\n\n/**\n * Union type of AI Assistant event categories.\n * @public\n * @example\n * function send(type: AIAssistantEventType) { ... }\n * @ignore\n */\nexport type AIAssistantEventType = Enum<typeof AIAssistantEventType>;\n\n/**\n * Supported AI Assistant event names.\n * @public\n * @example\n * const name: AIAssistantEventName = AIAssistantEventName.GET_TRANSCRIPTS;\n * @ignore\n */\nexport const AIAssistantEventName = {\n  /** Request transcript streaming for an interaction */\n  GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',\n  /** Request a suggested response for an interaction */\n  GET_SUGGESTIONS: 'GET_SUGGESTIONS',\n  /** Add extra context to refine a suggested response */\n  ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',\n  /** Request mid-call summary generation */\n  GET_MID_CALL_SUMMARY: 'GET_MID_CALL_SUMMARY',\n  /** Request post-call summary generation */\n  GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',\n  /** Mid-call summary response event */\n  MID_CALL_SUMMARY_RESPONSE: 'MID_CALL_SUMMARY_RESPONSE',\n  /** Post-call summary response event */\n  POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',\n  /** Suggested digital response event */\n  SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',\n  /** User action on a suggested response adaptive card */\n  SUGGESTED_RESPONSES_USER_ACTION: 'SUGGESTED_RESPONSES_USER_ACTION',\n  /** Agent Wellness Break request/response action */\n  WELLNESS_BREAK_ACTION: 'WellnessBreakAction',\n} as const;\n\n/**\n * Union type of AI Assistant event names.\n * @public\n * @example\n * function handle(name: AIAssistantEventName) { ... }\n * @ignore\n */\nexport type AIAssistantEventName = Enum<typeof AIAssistantEventName>;\n\n/**\n * A single transcript message entry returned by AI Assistant APIs.\n * @public\n * @example\n * const message: TranscriptMessage = { role: 'AGENT', content: 'Hello', messageId: '1', publishTimestamp: Date.now() };\n *\n */\nexport type TranscriptMessage = {\n  /** Speaker role for this message */\n  role: string;\n  /** Transcript chunk content */\n  content: string;\n  /** Unique message identifier */\n  messageId: string;\n  /** Message publish timestamp (epoch milliseconds) */\n  publishTimestamp: number;\n};\n\n/**\n * Response payload for historic transcripts API.\n * @public\n * @example\n * const resp: HistoricTranscriptsResponse = { orgId: 'org', agentId: 'agent', conversationId: null, interactionId: 'int', source: 'AI', data: [] };\n *\n */\nexport type HistoricTranscriptsResponse = {\n  /** Organization identifier */\n  orgId: 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+{"version":3,"names":["HTTP_METHODS","exports","GET","POST","PATCH","PUT","DELETE","LOGGING_LEVEL","LoginOption","AGENT_DN","EXTENSION","BROWSER","RealTimeAssistanceUserActionId","LIKE","DISLIKE","COPY","WELLNESS_BREAK_NOTIFICATION_ACTIONS","PROVIDE_WELLNESS_BREAK","SUGGEST_WELLNESS_BREAK","WELLNESS_BREAK_NOT_ALLOWED","WELLNESS_BREAK_USER_ACTIONS","REQUESTED","ACCEPTED","REJECTED","NO_RESPONSE","AIAssistantEventType","CUSTOM_EVENT","CTI_EVENT","AIAssistantEventName","GET_TRANSCRIPTS","GET_SUGGESTIONS","ADD_SUGGESTIONS_EXTRA_CONTEXT","GET_POST_CALL_SUMMARY","GET_MID_CALL_CONSULT_SUMMARY","GET_MID_CALL_TRANSFER_SUMMARY","POST_CALL_SUMMARY_RESPONSE","MID_CALL_CONSULT_SUMMARY_RESPONSE","MID_CALL_TRANSFER_SUMMARY_RESPONSE","SUGGESTED_RESPONSES_DIGITAL","SUGGESTED_RESPONSES_USER_ACTION","WELLNESS_BREAK_ACTION"],"sources":["types.ts"],"sourcesContent":["import {CallingClientConfig} from '@webex/calling';\nimport {\n  SubmitBehavioralEvent,\n  SubmitOperationalEvent,\n  SubmitBusinessEvent,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\nimport * as Agent from './services/agent/types';\nimport * as Contact from './services/task/types';\nimport {\n  AIFeatureFlags,\n  Entity,\n  Profile,\n  CreateUserPreferenceRequest,\n  UpdateUserPreferenceRequest,\n} from './services/config/types';\nimport {PaginatedResponse, BaseSearchParams} from './utils/PageCache';\n\n/**\n * Generic type for converting a const enum object into a union type of its values.\n * @template T The enum object type\n * @internal\n * @ignore\n */\ntype Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * HTTP methods supported by WebexRequest.\n * @enum {string}\n * @public\n * @example\n * const method: HTTP_METHODS = HTTP_METHODS.GET;\n * @ignore\n */\nexport const HTTP_METHODS = {\n  /** HTTP GET method for retrieving data */\n  GET: 'GET',\n  /** HTTP POST method for creating resources */\n  POST: 'POST',\n  /** HTTP PATCH method for partial updates */\n  PATCH: 'PATCH',\n  /** HTTP PUT method for complete updates */\n  PUT: 'PUT',\n  /** HTTP DELETE method for removing resources */\n  DELETE: 'DELETE',\n} as const;\n\n/**\n * Union type of HTTP methods.\n * @public\n * @example\n * function makeRequest(method: HTTP_METHODS) { ... }\n * @ignore\n */\nexport type HTTP_METHODS = Enum<typeof HTTP_METHODS>;\n\n/**\n * Payload for making requests to Webex APIs.\n * @public\n * @example\n * const payload: WebexRequestPayload = {\n *   service: 'identity',\n *   resource: '/users',\n *   method: HTTP_METHODS.GET\n * };\n * @ignore\n */\nexport type WebexRequestPayload = {\n  /** Service name to target */\n  service?: string;\n  /** Resource path within the service */\n  resource?: string;\n  /** HTTP method to use */\n  method?: HTTP_METHODS;\n  /** Full URI if not using service/resource pattern */\n  uri?: string;\n  /** Whether to add authorization header */\n  addAuthHeader?: boolean;\n  /** Request timeout in milliseconds */\n  timeout?: number;\n  /** Custom headers to include in request */\n  headers?: {\n    [key: string]: string | null;\n  };\n  /** Request body data */\n  body?: object;\n  /** Expected response status code */\n  statusCode?: number;\n  /** Whether to parse response as JSON */\n  json?: boolean;\n};\n\n/**\n * Event listener function type.\n * @internal\n * @ignore\n */\ntype Listener = (e: string, data?: unknown) => void;\n\n/**\n * Mercury event handler callback.\n * @internal\n * @ignore\n */\ntype MercuryEventHandler = (data?: unknown) => void;\n\n/**\n * Event listener removal function type.\n * @internal\n * @ignore\n */\ntype ListenerOff = (e: string, handler?: MercuryEventHandler) => void;\n\n/**\n * Service host configuration.\n * @internal\n * @ignore\n */\ntype ServiceHost = {\n  /** Host URL/domain for the service */\n  host: string;\n  /** Time-to-live in seconds */\n  ttl: number;\n  /** Priority level for load balancing (lower is higher priority) */\n  priority: number;\n  /** Unique identifier for this host */\n  id: string;\n  /** Whether this is the home cluster for the user */\n  homeCluster?: boolean;\n};\n\n/**\n * Configuration options for the Contact Center Plugin.\n * @interface CCPluginConfig\n * @public\n * @example\n * const config: CCPluginConfig = {\n *   allowMultiLogin: true,\n *   allowAutomatedRelogin: false,\n *   clientType: 'browser',\n *   isKeepAliveEnabled: true,\n *   force: false,\n *   metrics: { clientName: 'myClient', clientType: 'browser' },\n *   logging: { enable: true, verboseEvents: false },\n *   callingClientConfig: { ... }\n * };\n */\nexport interface CCPluginConfig {\n  /** Whether to allow multiple logins from different devices */\n  allowMultiLogin: boolean;\n  /** Whether to automatically attempt relogin on connection loss */\n  allowAutomatedRelogin: boolean;\n  /** The type of client making the connection */\n  clientType: string;\n  /** Whether to enable keep-alive messages */\n  isKeepAliveEnabled: boolean;\n  /** Whether to force registration */\n  force: boolean;\n  /** Metrics configuration */\n  metrics: {\n    /** Name of the client for metrics */\n    clientName: string;\n    /** Type of client for metrics */\n    clientType: string;\n  };\n  /** Logging configuration */\n  logging: {\n    /** Whether to enable logging */\n    enable: boolean;\n    /** Whether to log verbose events */\n    verboseEvents: boolean;\n  };\n  /** Configuration for the calling client */\n  callingClientConfig: CallingClientConfig;\n  /** Whether to skip Mobius/WebRTC registration for browser login flows */\n  disableWebRTCRegistration?: boolean;\n  /** Whether wxApp Better Together (telephony REST + usersub) is enabled at init (WXCC-6026) */\n  enableWxBetterTogether?: boolean;\n}\n\n/**\n * Logger interface for standardized logging throughout the plugin.\n * @public\n * @example\n * logger.log('This is a log message');\n * logger.error('This is an error message');\n * @ignore\n */\nexport type Logger = {\n  /** Log general messages */\n  log: (payload: string) => void;\n  /** Log error messages */\n  error: (payload: string) => void;\n  /** Log warning messages */\n  warn: (payload: string) => void;\n  /** Log informational messages */\n  info: (payload: string) => void;\n  /** Log detailed trace messages */\n  trace: (payload: string) => void;\n  /** Log debug messages */\n  debug: (payload: string) => void;\n};\n\n/**\n * Contextual information for log entries.\n * @public\n * @ignore\n */\nexport interface LogContext {\n  /** Module name where the log originated */\n  module?: string;\n  /** Method name where the log originated */\n  method?: string;\n  interactionId?: string;\n  trackingId?: string;\n  /** Additional structured data to include in logs */\n  data?: Record<string, any>;\n  /** Error object to include in logs */\n  error?: Error | unknown;\n}\n\n/**\n * Available logging severity levels.\n * @enum {string}\n * @public\n * @example\n * const level: LOGGING_LEVEL = LOGGING_LEVEL.error;\n * @ignore\n */\nexport enum LOGGING_LEVEL {\n  /** Critical failures that require immediate attention */\n  error = 'ERROR',\n  /** Important issues that don't prevent the system from working */\n  warn = 'WARN',\n  /** General informational logs */\n  log = 'LOG',\n  /** Detailed information about system operation */\n  info = 'INFO',\n  /** Highly detailed diagnostic information */\n  trace = 'TRACE',\n}\n\n/**\n * Metadata for log uploads.\n * @public\n * @example\n * const meta: LogsMetaData = { feedbackId: 'fb123', correlationId: 'corr456' };\n * @ignore\n */\nexport type LogsMetaData = {\n  /** Optional feedback ID to associate with logs */\n  feedbackId?: string;\n  /** Optional correlation ID to track related operations */\n  correlationId?: string;\n};\n\n/**\n * Response from uploading logs to the server.\n * @public\n * @example\n * const response: UploadLogsResponse = { trackingid: 'track123', url: 'https://...', userId: 'user1' };\n */\nexport type UploadLogsResponse = {\n  /** Tracking ID for the upload request */\n  trackingid?: string;\n  /** URL where the logs can be accessed */\n  url?: string;\n  /** ID of the user who uploaded logs */\n  userId?: string;\n  /** Feedback ID associated with the logs */\n  feedbackId?: string;\n  /** Correlation ID for tracking related operations */\n  correlationId?: string;\n};\n\n/**\n * Internal Webex SDK interfaces needed for plugin integration.\n * @internal\n * @ignore\n */\ninterface IWebexInternal {\n  /** Mercury service for real-time messaging */\n  mercury: {\n    /** Register an event listener */\n    on: Listener;\n    /** Remove an event listener */\n    off: ListenerOff;\n    /** Establish a connection to the Mercury service */\n    connect: () => Promise<void>;\n    /** Disconnect from the Mercury service */\n    disconnect: () => Promise<void>;\n    /** Whether Mercury is currently connected */\n    connected: boolean;\n    /** Whether Mercury is in the process of connecting */\n    connecting: boolean;\n  };\n  /** Device information */\n  device: {\n    /** Current WDM URL */\n    url: string;\n    /** Current user's ID */\n    userId: string;\n    /** Current organization ID */\n    orgId: string;\n    /** Device version */\n    version: string;\n    /** Calling behavior configuration */\n    callingBehavior: string;\n    /** Whether the device is registered with WDM */\n    registered?: boolean;\n    /** Register the device with WDM */\n    register?: () => Promise<void>;\n    /** Unregister the device from WDM */\n    unregister?: () => Promise<void>;\n  };\n  /** Presence service */\n  presence: unknown;\n  /** Services discovery and management */\n  services: {\n    /** Get a service URL by name */\n    get: (service: string) => string;\n    /** Wait for service catalog to be loaded */\n    waitForCatalog: (service: string) => Promise<void>;\n    /** Check if current environment is INT (integration) */\n    isIntegrationEnvironment: () => boolean;\n    /** Host catalog for service discovery */\n    _hostCatalog: Record<string, ServiceHost[]>;\n    /** Service URLs cache */\n    _serviceUrls: {\n      /** Mobius calling service */\n      mobius: string;\n      /** Identity service */\n      identity: string;\n      /** Janus media server */\n      janus: string;\n      /** WDM (WebEx Device Management) service */\n      wdm: string;\n      /** BroadWorks IDP proxy service */\n      broadworksIdpProxy: string;\n      /** Hydra API service */\n      hydra: string;\n      /** Mercury API service */\n      mercuryApi: string;\n      /** UC Management gateway service */\n      'ucmgmt-gateway': string;\n      /** Contacts service */\n      contactsService: string;\n    };\n  };\n  /** Metrics collection services */\n  newMetrics: {\n    /** Submit behavioral events (user actions) */\n    submitBehavioralEvent: SubmitBehavioralEvent;\n    /** Submit operational events (system operations) */\n    submitOperationalEvent: SubmitOperationalEvent;\n    /** Submit business events (business outcomes) */\n    submitBusinessEvent: SubmitBusinessEvent;\n  };\n  /** Support functionality */\n  support: {\n    /** Submit logs to server */\n    submitLogs: (\n      metaData: LogsMetaData,\n      logs: string,\n      options: {\n        /** Whether to submit full logs or just differences */\n        type: 'diff' | 'full';\n      }\n    ) => Promise<UploadLogsResponse>;\n  };\n}\n\n/**\n * Interface representing the WebexSDK core functionality.\n * @interface WebexSDK\n * @public\n * @example\n * const sdk: WebexSDK = ...;\n * sdk.request({ service: 'identity', resource: '/users', method: HTTP_METHODS.GET });\n * @ignore\n */\nexport interface WebexSDK {\n  /** Version of the WebexSDK */\n  version: string;\n  /** Whether the SDK can authorize requests */\n  canAuthorize: boolean;\n  /** Credentials management */\n  credentials: {\n    /** Get the user token for authentication */\n    getUserToken: () => Promise<string>;\n    /** Get the organization ID */\n    getOrgId: () => string;\n  };\n  /** Whether the SDK is ready for use */\n  ready: boolean;\n  /** Make a request to the Webex APIs */\n  request: <T>(payload: WebexRequestPayload) => Promise<T>;\n  /** Register a one-time event handler */\n  once: (event: string, callBack: () => void) => void;\n  /** Internal plugins and services */\n  internal: IWebexInternal;\n  /** Logger instance */\n  logger: Logger;\n}\n\n/**\n * An interface for the `ContactCenter` class.\n * The `ContactCenter` package is designed to provide a set of APIs to perform various operations for the Agent flow within Webex Contact Center.\n * @public\n * @example\n * const cc: IContactCenter = ...;\n * cc.register().then(profile => { ... });\n * @ignore\n */\nexport interface IContactCenter {\n  /**\n   * Initialize the CC SDK by setting up the contact center mercury connection.\n   * This establishes WebSocket connectivity for real-time communication.\n   *\n   * @returns A Promise that resolves to the agent's profile upon successful registration\n   * @public\n   * @example\n   * cc.register().then(profile => { ... });\n   */\n  register(): Promise<Profile>;\n\n  /** Returns the system-managed WellbeingBreak idle code for the registered session. */\n  getWellbeingBreakIdleCode(): Promise<Entity>;\n}\n\n/**\n * Generic HTTP response structure.\n * @public\n * @example\n * const response: IHttpResponse = { body: {}, statusCode: 200, method: 'GET', headers: {}, url: '...' };\n * @ignore\n */\nexport interface IHttpResponse {\n  /** Response body content */\n  body: any;\n  /** HTTP status code */\n  statusCode: number;\n  /** HTTP method used for the request */\n  method: string;\n  /** Response headers */\n  headers: Headers;\n  /** Request URL */\n  url: string;\n}\n\n/**\n * Supported login options for agent authentication.\n * @public\n * @example\n * const option: LoginOption = LoginOption.AGENT_DN;\n * @ignore\n */\nexport const LoginOption = {\n  /** Login using agent's direct number */\n  AGENT_DN: 'AGENT_DN',\n  /** Login using an extension number */\n  EXTENSION: 'EXTENSION',\n  /** Login using browser WebRTC capabilities */\n  BROWSER: 'BROWSER',\n} as const;\n\n/**\n * Union type of login options.\n * @public\n * @example\n * function login(option: LoginOption) { ... }\n * @ignore\n */\nexport type LoginOption = Enum<typeof LoginOption>;\n\n/**\n * Request payload for subscribing to the contact center websocket.\n * @public\n * @example\n * const req: SubscribeRequest = { force: true, isKeepAliveEnabled: true, clientType: 'browser', allowMultiLogin: false };\n * @ignore\n */\nexport type SubscribeRequest = {\n  /** Whether to force connection even if another exists */\n  force: boolean;\n  /** Whether to send keepalive messages */\n  isKeepAliveEnabled: boolean;\n  /** Type of client connecting */\n  clientType: string;\n  /** Whether to allow login from multiple devices */\n  allowMultiLogin: boolean;\n};\n\n/**\n * Represents the response from getListOfTeams method.\n * Teams are groups of agents that can be managed together.\n * @public\n * @example\n * const team: Team = { id: 'team1', name: 'Support', desktopLayoutId: 'layout1' };\n * @ignore\n */\nexport type Team = {\n  /**\n   * Unique identifier of the team.\n   */\n  id: string;\n\n  /**\n   * Display name of the team.\n   */\n  name: string;\n\n  /**\n   * Associated desktop layout ID for the team.\n   * Controls how the agent desktop is displayed for team members.\n   */\n  desktopLayoutId?: string;\n};\n\n/**\n * Represents the request to perform agent login.\n * @public\n * @example\n * const login: AgentLogin = { dialNumber: '1234', teamId: 'team1', loginOption: LoginOption.AGENT_DN };\n */\nexport type AgentLogin = {\n  /**\n   * A dialNumber field contains the number to dial such as a route point or extension.\n   * Required for AGENT_DN and EXTENSION login options.\n   */\n  dialNumber?: string;\n\n  /**\n   * The unique ID representing a team of users.\n   * The agent must belong to this team.\n   */\n  teamId: string;\n\n  /**\n   * The loginOption field specifies the type of login method.\n   * Controls how calls are delivered to the agent.\n   */\n  loginOption: LoginOption;\n};\n\n/**\n * Represents the request to update agent profile settings.\n * @public\n * @example\n * const update: AgentProfileUpdate = { loginOption: LoginOption.BROWSER, dialNumber: '5678' };\n */\nexport type AgentProfileUpdate = Pick<AgentLogin, 'loginOption' | 'dialNumber' | 'teamId'>;\n\n/**\n * Union type for all possible request body types.\n * @internal\n * @ignore\n */\nexport type RequestBody =\n  | SubscribeRequest\n  | Agent.Logout\n  | Agent.UserStationLogin\n  | Agent.StateChange\n  | Agent.BuddyAgents\n  | Contact.HoldResumePayload\n  | Contact.ResumeRecordingPayload\n  | Contact.ConsultPayload\n  | Contact.ConsultEndAPIPayload // API Payload accepts only QueueId wheres SDK API allows more params\n  | Contact.TransferPayLoad\n  | Contact.ConsultTransferPayLoad\n  | Contact.cancelCtq\n  | Contact.WrapupPayLoad\n  | Contact.DialerPayload\n  | Contact.PreviewContactPayload\n  | CreateUserPreferenceRequest\n  | UpdateUserPreferenceRequest;\n\n/**\n * Represents the options to fetch buddy agents for the logged in agent.\n * Buddy agents are other agents who can be consulted or transferred to.\n * @public\n * @example\n * const opts: BuddyAgents = { mediaType: 'telephony', state: 'Available' };\n */\nexport type BuddyAgents = {\n  /**\n   * The media type channel to filter buddy agents. Defaults to telephony when omitted.\n   */\n  mediaType?: 'telephony' | 'chat' | 'social' | 'email';\n\n  /**\n   * Optional filter for agent state.\n   * If specified, returns only agents in that state.\n   * If omitted, returns both available and idle agents.\n   */\n  state?: 'Available' | 'Idle';\n\n  /**\n   * Applies the default state policy for the operation. An explicit state takes precedence.\n   */\n  action?: 'Consult' | 'Transfer';\n};\n\n/**\n * Holds the configuration flags for the Agent.\n * These flags determine the availability of certain features in the Agent UI.\n * @internal\n */\nexport type ConfigFlags = {\n  isEndTaskEnabled: boolean;\n  isEndConsultEnabled: boolean;\n  webRtcEnabled: boolean;\n  autoWrapup: boolean;\n  aiFeature?: AIFeatureFlags;\n  /** Agent-profile policy used to derive task consult/transfer destination controls. */\n  consultTransfer?: Contact.ConsultTransferDestinationConfig;\n  /**\n   * Optional toggle to globally enable/disable recording controls.\n   * Falls back to backend hints when omitted.\n   */\n  isRecordingEnabled?: boolean;\n  /** Whether wxApp thick-client answer controls/APIs are enabled (WXCC-6026) */\n  enableWxBetterTogether?: boolean;\n  /** Read-only observability: live usersub answer-calls-on-wxcc state for wxApp offer diagnostics. */\n  getWxAppUsersubPublished?: () => boolean;\n};\n\n/**\n\n * Generic error structure for Contact Center SDK errors.\n * Contains detailed information about the error context.\n * @public\n * @example\n * const err: GenericError = new Error('Failed');\n * err.details = { type: 'ERR', orgId: 'org1', trackingId: 'track1', data: {} };\n * @ignore\n */\nexport interface GenericError extends Error {\n  /** Structured details about the error */\n  details: {\n    /** Error type identifier */\n    type: string;\n    /** Organization ID where the error occurred */\n    orgId: string;\n    /** Unique tracking ID for the error */\n    trackingId: string;\n    /** Additional error context data */\n    data: Record<string, any>;\n  };\n}\n\n/**\n * Response type for station login operations.\n * Either a success response with agent details or an error.\n * @public\n * @example\n * function handleLogin(resp: StationLoginResponse) { ... }\n */\nexport type StationLoginResponse = Agent.StationLoginSuccessResponse | Error;\n\n/**\n * Response type for station logout operations.\n * Either a success response with logout details or an error.\n * @public\n * @example\n * function handleLogout(resp: StationLogoutResponse) { ... }\n */\nexport type StationLogoutResponse = Agent.LogoutSuccess | Error;\n\n/**\n * Response type for station relogin operations.\n * Either a success response with relogin details or an error.\n * @public\n * @example\n * function handleReLogin(resp: StationReLoginResponse) { ... }\n * @ignore\n */\nexport type StationReLoginResponse = Agent.ReloginSuccess | Error;\n\n/**\n * Response type for agent state change operations.\n * Either a success response with state change details or an error.\n * @public\n * @example\n * function handleStateChange(resp: SetStateResponse) { ... }\n * @ignore\n */\nexport type SetStateResponse = Agent.StateChangeSuccess | Error;\n\n/**\n * AddressBook types\n */\nexport interface AddressBookEntry {\n  id: string;\n  organizationId?: string;\n  version?: number;\n  name: string;\n  number: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport type AddressBookEntriesResponse = PaginatedResponse<AddressBookEntry>;\n\nexport interface AddressBookEntrySearchParams extends BaseSearchParams {\n  addressBookId?: string;\n}\n\n/**\n * EntryPointRecord types\n */\nexport interface EntryPointRecord {\n  id: string;\n  name: string;\n  /** Dialled number mapped to this entry point when included in the list response. */\n  number?: string;\n  description?: string;\n  type?: string;\n  isActive?: boolean;\n  orgId?: string;\n  createdAt?: string;\n  updatedAt?: string;\n  settings?: Record<string, any>;\n}\n\nexport type EntryPointListResponse = PaginatedResponse<EntryPointRecord>;\nexport type EntryPointSearchParams = BaseSearchParams;\n\n/**\n * Queue types\n */\nexport interface QueueSkillRequirement {\n  organizationId?: string;\n  id?: string;\n  version?: number;\n  skillId: string;\n  skillName?: string;\n  skillType?: string;\n  condition: string;\n  skillValue: string;\n  createdTime?: number;\n  lastUpdatedTime?: number;\n}\n\nexport interface QueueAgent {\n  id: string;\n  ciUserId?: string;\n}\n\nexport interface AgentGroup {\n  teamId: string;\n}\n\nexport interface CallDistributionGroup {\n  agentGroups: AgentGroup[];\n  order: number;\n  duration?: number;\n}\n\nexport interface AssistantSkillMapping {\n  assistantSkillId?: string;\n  assistantSkillUpdatedTime?: number;\n}\n\n/**\n * Configuration for a contact service queue\n * @public\n */\nexport interface ContactServiceQueue {\n  /** Organization ID */\n  organizationId?: string;\n  /** Unique identifier for the queue */\n  id?: string;\n  /** Version of the queue */\n  version?: number;\n  /** Name of the Contact Service Queue */\n  name: string;\n  /** Description of the queue */\n  description?: string;\n  /** Queue type (INBOUND, OUTBOUND) */\n  queueType: 'INBOUND' | 'OUTBOUND';\n  /** Whether to check agent availability */\n  checkAgentAvailability: boolean;\n  /** Channel type (TELEPHONY, EMAIL, SOCIAL_CHANNEL, CHAT, etc.) */\n  channelType: 'TELEPHONY' | 'EMAIL' | 'FAX' | 'CHAT' | 'VIDEO' | 'OTHERS' | 'SOCIAL_CHANNEL';\n  /** Social channel type for SOCIAL_CHANNEL channelType */\n  socialChannelType?:\n    | 'MESSAGEBIRD'\n    | 'MESSENGER'\n    | 'WHATSAPP'\n    | 'APPLE_BUSINESS_CHAT'\n    | 'GOOGLE_BUSINESS_MESSAGES';\n  /** Service level threshold in seconds */\n  serviceLevelThreshold: number;\n  /** Maximum number of simultaneous contacts */\n  maxActiveContacts: number;\n  /** Maximum time in queue in seconds */\n  maxTimeInQueue: number;\n  /** Default music in queue media file ID */\n  defaultMusicInQueueMediaFileId: string;\n  /** Timezone for routing strategies */\n  timezone?: string;\n  /** Whether the queue is active */\n  active: boolean;\n  /** Whether outdial campaign is enabled */\n  outdialCampaignEnabled?: boolean;\n  /** Whether monitoring is permitted */\n  monitoringPermitted: boolean;\n  /** Whether parking is permitted */\n  parkingPermitted: boolean;\n  /** Whether recording is permitted */\n  recordingPermitted: boolean;\n  /** Whether recording all calls is permitted */\n  recordingAllCallsPermitted: boolean;\n  /** Whether pausing recording is permitted */\n  pauseRecordingPermitted: boolean;\n  /** Recording pause duration in seconds */\n  recordingPauseDuration?: number;\n  /** Control flow script URL */\n  controlFlowScriptUrl: string;\n  /** IVR requeue URL */\n  ivrRequeueUrl: string;\n  /** Overflow number for telephony */\n  overflowNumber?: string;\n  /** Vendor ID */\n  vendorId?: string;\n  /** Routing type */\n  routingType: 'LONGEST_AVAILABLE_AGENT' | 'SKILLS_BASED' | 'CIRCULAR' | 'LINEAR';\n  /** Skills-based routing type */\n  skillBasedRoutingType?: 'LONGEST_AVAILABLE_AGENT' | 'BEST_AVAILABLE_AGENT';\n  /** Queue routing type */\n  queueRoutingType: 'TEAM_BASED' | 'SKILL_BASED' | 'AGENT_BASED';\n  /** Queue skill requirements */\n  queueSkillRequirements?: QueueSkillRequirement[];\n  /** List of agents for agent-based queue */\n  agents?: QueueAgent[];\n  /** Call distribution groups */\n  callDistributionGroups: CallDistributionGroup[];\n  /** XSP version */\n  xspVersion?: string;\n  /** Subscription ID */\n  subscriptionId?: string;\n  /** Assistant skill mapping */\n  assistantSkill?: AssistantSkillMapping;\n  /** Whether this is a system default queue */\n  systemDefault?: boolean;\n  /** User who last updated agents list */\n  agentsLastUpdatedByUserName?: string;\n  /** Email of user who last updated agents list */\n  agentsLastUpdatedByUserEmailPrefix?: string;\n  /** When agents list was last updated */\n  agentsLastUpdatedTime?: number;\n  /** Creation timestamp in epoch millis */\n  createdTime?: number;\n  /** Last updated timestamp in epoch millis */\n  lastUpdatedTime?: number;\n}\n\nexport type ContactServiceQueuesResponse = PaginatedResponse<ContactServiceQueue>;\n\nexport interface ContactServiceQueueSearchParams extends BaseSearchParams {\n  desktopProfileFilter?: boolean;\n  provisioningView?: boolean;\n  singleObjectResponse?: boolean;\n}\n\n/**\n * Response type for buddy agents query operations.\n * Either a success response with list of buddy agents or an error.\n * @public\n * @example\n * function handleBuddyAgents(resp: BuddyAgentsResponse) { ... }\n */\nexport type BuddyAgentsResponse = Agent.BuddyAgentsSuccess | Error;\n\n/**\n * Response type for device type update operations.\n * Either a success response with update confirmation or an error.\n * @public\n * @example\n * function handleUpdateDeviceType(resp: UpdateDeviceTypeResponse) { ... }\n */\nexport type UpdateDeviceTypeResponse = Agent.DeviceTypeUpdateSuccess | Error;\n\n/**\n * Supported transcript control actions for AI Assistant events.\n * @public\n * @example\n * const action: TranscriptAction = 'START';\n * @ignore\n */\nexport type TranscriptAction = 'START' | 'STOP';\n\n/**\n * Parameters used to request AI Assistant real-time assistance.\n * @public\n * @example\n * const params: RealTimeAssistanceParams = {\n *   interactionId: 'interaction-123',\n *   context: 'Need help with credit card payment due date',\n * };\n */\nexport type RealTimeAssistanceParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier for which assistance should be generated */\n  interactionId: string;\n  /** Optional additional context that should refine the assistance */\n  context?: string;\n  /** Optional language code for assistance (for example, 'en'). Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Supported user actions on an AI Assistant real-time assistance adaptive card.\n * @public\n */\nexport const RealTimeAssistanceUserActionId = {\n  /** User liked the real-time assistance response */\n  LIKE: 'likeButton',\n  /** User disliked the real-time assistance response */\n  DISLIKE: 'dislikeButton',\n  /** User copied the real-time assistance response */\n  COPY: 'copyButton',\n} as const;\n\n/**\n * Union type of supported real-time assistance user actions.\n * @public\n */\nexport type RealTimeAssistanceUserActionId = Enum<typeof RealTimeAssistanceUserActionId>;\n\n/**\n * Parameters used to send user action feedback for a real-time assistance adaptive card.\n * @public\n * @example\n * const params: RealTimeAssistanceUserActionParams = {\n *   agentId: 'agent-123',\n *   interactionId: 'interaction-123',\n *   adaptiveCardId: 'adaptive-card-123',\n *   actionId: RealTimeAssistanceUserActionId.LIKE,\n * };\n */\nexport type RealTimeAssistanceUserActionParams = {\n  /** Agent identifier */\n  agentId: string;\n  /** Interaction identifier associated with the real-time assistance response */\n  interactionId: string;\n  /** Adaptive card identifier from the real-time assistance payload */\n  adaptiveCardId: string;\n  /** User action performed on the adaptive card */\n  actionId: RealTimeAssistanceUserActionId;\n  /** Optional language code. Defaults to 'en'. */\n  languageCode?: string;\n};\n\n/**\n * Wellness notification actions delivered by the Contact Center notification service.\n * @public\n */\nexport const WELLNESS_BREAK_NOTIFICATION_ACTIONS = {\n  PROVIDE_WELLNESS_BREAK: 'PROVIDE_WELLNESS_BREAK',\n  SUGGEST_WELLNESS_BREAK: 'SUGGEST_WELLNESS_BREAK',\n  WELLNESS_BREAK_NOT_ALLOWED: 'WELLNESS_BREAK_NOT_ALLOWED',\n} as const;\n\n/** Union of supported wellness notification actions. @public */\nexport type WellnessBreakNotificationAction = Enum<typeof WELLNESS_BREAK_NOTIFICATION_ACTIONS>;\n\n/**\n * Agent actions accepted by the wellness action API.\n * @public\n */\nexport const WELLNESS_BREAK_USER_ACTIONS = {\n  REQUESTED: 'REQUESTED',\n  ACCEPTED: 'ACCEPTED',\n  REJECTED: 'REJECTED',\n  NO_RESPONSE: 'NO_RESPONSE',\n} as const;\n\n/** Union of supported wellness action API values. @public */\nexport type WellnessBreakUserAction = Enum<typeof WELLNESS_BREAK_USER_ACTIONS>;\n\n/**\n * Validated, agent-scoped wellness notification emitted by Contact Center.\n * @public\n */\nexport interface WellnessBreakEvent {\n  /** Agent identifier */\n  agentId: string;\n  /** Organization identifier */\n  orgId: string;\n  /** Session identifier supplied by the notification; it may differ from the consumer's active session */\n  agentSessionId: string;\n  /** Backend wellness action */\n  actionEvent: WellnessBreakNotificationAction;\n  /** Optional untrusted plain-text message supplied by the backend */\n  actionText?: string;\n  /** Optional normalized interaction diagnostic */\n  interactionId?: string;\n  /** Notification diagnostic only; never an action-request correlation identifier */\n  trackingId?: string;\n}\n\n/**\n * Parameters for responding to a backend-provided wellness offer.\n * @public\n */\nexport interface RespondToWellnessBreakParams {\n  /** Agent response; REQUESTED is available only through requestWellnessBreak */\n  action: Exclude<WellnessBreakUserAction, typeof WELLNESS_BREAK_USER_ACTIONS.REQUESTED>;\n}\n\n/**\n * Supported AI Assistant event categories.\n * @public\n * @example\n * const eventType: AIAssistantEventType = AIAssistantEventType.CUSTOM_EVENT;\n * @ignore\n */\nexport const AIAssistantEventType = {\n  /** Custom AI Assistant event */\n  CUSTOM_EVENT: 'CUSTOM_EVENT',\n  /** CTI-backed AI Assistant event */\n  CTI_EVENT: 'CTI_EVENT',\n} as const;\n\n/**\n * Union type of AI Assistant event categories.\n * @public\n * @example\n * function send(type: AIAssistantEventType) { ... }\n * @ignore\n */\nexport type AIAssistantEventType = Enum<typeof AIAssistantEventType>;\n\n/**\n * Supported AI Assistant event names.\n * @public\n * @example\n * const name: AIAssistantEventName = AIAssistantEventName.GET_TRANSCRIPTS;\n * @ignore\n */\nexport const AIAssistantEventName = {\n  /** Request transcript streaming for an interaction */\n  GET_TRANSCRIPTS: 'GET_TRANSCRIPTS',\n  /** Request a suggested response for an interaction */\n  GET_SUGGESTIONS: 'GET_SUGGESTIONS',\n  /** Add extra context to refine a suggested response */\n  ADD_SUGGESTIONS_EXTRA_CONTEXT: 'ADD_SUGGESTIONS_EXTRA_CONTEXT',\n  /** Request post-call summary generation */\n  GET_POST_CALL_SUMMARY: 'GET_POST_CALL_SUMMARY',\n  /** Request consult mid-call summary generation */\n  GET_MID_CALL_CONSULT_SUMMARY: 'GET_MID_CALL_CONSULT_SUMMARY',\n  /** Request transfer mid-call summary generation */\n  GET_MID_CALL_TRANSFER_SUMMARY: 'GET_MID_CALL_TRANSFER_SUMMARY',\n  /** Post-call summary response event */\n  POST_CALL_SUMMARY_RESPONSE: 'POST_CALL_SUMMARY_RESPONSE',\n  /** Consult mid-call summary response event */\n  MID_CALL_CONSULT_SUMMARY_RESPONSE: 'MID_CALL_CONSULT_SUMMARY_RESPONSE',\n  /** Transfer mid-call summary response event */\n  MID_CALL_TRANSFER_SUMMARY_RESPONSE: 'MID_CALL_TRANSFER_SUMMARY_RESPONSE',\n  /** Suggested digital response event */\n  SUGGESTED_RESPONSES_DIGITAL: 'SUGGESTED_RESPONSES_DIGITAL',\n  /** User action on a suggested response adaptive card */\n  SUGGESTED_RESPONSES_USER_ACTION: 'SUGGESTED_RESPONSES_USER_ACTION',\n  /** Agent Wellness Break request/response action */\n  WELLNESS_BREAK_ACTION: 'WellnessBreakAction',\n} as const;\n\n/**\n * Union type of AI Assistant event names.\n * @public\n * @example\n * function handle(name: AIAssistantEventName) { ... }\n * @ignore\n */\nexport type AIAssistantEventName = Enum<typeof AIAssistantEventName>;\n\n/**\n * A single transcript message entry returned by AI Assistant APIs.\n * @public\n * @example\n * const message: TranscriptMessage = { role: 'AGENT', content: 'Hello', messageId: '1', publishTimestamp: Date.now() };\n *\n */\nexport type TranscriptMessage = {\n  /** Speaker role for this message */\n  role: string;\n  /** Transcript chunk content */\n  content: string;\n  /** Unique message identifier */\n  messageId: string;\n  /** Message publish timestamp (epoch milliseconds) */\n  publishTimestamp: number;\n};\n\n/**\n * Response payload for historic transcripts API.\n * @public\n * @example\n * const resp: HistoricTranscriptsResponse = { orgId: 'org', agentId: 'agent', conversationId: null, interactionId: 'int', source: 'AI', data: [] };\n *\n */\nexport type HistoricTranscriptsResponse = {\n  /** Organization identifier */\n  orgId: string;\n  /** Agent identifier */\n  agentId: string;\n  /** Conversation identifier when available */\n  conversationId: string | null;\n  /** Interaction identifier */\n  interactionId: string;\n  /** Data source identifier */\n  source: string;\n  /** Transcript messages */\n  data: 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package/dist/webex.js

@@ -43,7 +43,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.12.0-next.147`
+  version: `3.12.0-next.149`
 });
 
 // The standalone UMD bundle exports the Webex constructor as its default value. Attach the

package/package.json

@@ -47,9 +47,9 @@
   "dependencies": {
     "@types/platform": "1.3.4",
     "@webex/calling": "3.12.0-next.113",
-    "@webex/internal-plugin-mercury": "3.12.0-next.62",
+    "@webex/internal-plugin-mercury": "3.12.0-next.61",
     "@webex/internal-plugin-metrics": "3.12.0-next.55",
-    "@webex/internal-plugin-support": "3.12.0-next.69",
+    "@webex/internal-plugin-support": "3.12.0-next.70",
     "@webex/plugin-authorization": "3.12.0-next.57",
     "@webex/plugin-logger": "3.12.0-next.56",
     "@webex/webex-core": "3.12.0-next.57",
@@ -84,5 +84,5 @@
     "typedoc": "^0.25.0",
     "typescript": "5.4.5"
   },
-  "version": "3.12.0-next.147"
+  "version": "3.12.0-next.149"
 }

package/src/cc.ts

@@ -808,6 +808,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
         METRIC_EVENT_NAMES.WEBSOCKET_DEREGISTER_FAIL,
       ]);
 
+      this.taskManager.clearAISummaryState();
       this.taskManager.off(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);
       this.taskManager.off(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);
       this.taskManager.off(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this.handleTaskMultiLoginHydrate);
@@ -1025,6 +1026,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
       // TODO: Make profile a singleton to make it available throughout app/sdk so we dont need to inject info everywhere
       this.taskManager.setWrapupData(this.agentConfig.wrapUpData);
       this.taskManager.setAgentId(this.agentConfig.agentId);
+      this.taskManager.setAgentName(this.agentConfig.agentName);
       this.taskManager.setWebRtcEnabled(this.agentConfig.webRtcEnabled);
       this.apiAIAssistant.setAIFeatureFlags(this.agentConfig.aiFeature);
       this.wellbeingBreakIdleCode = undefined;
@@ -1038,6 +1040,8 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
       if (
         this.agentConfig.aiFeature?.realtimeTranscripts?.enable ||
         this.agentConfig.aiFeature?.suggestedResponses?.enable ||
+        this.agentConfig.aiFeature?.generatedSummaries?.wrapUpSummariesEnabled === true ||
+        this.agentConfig.aiFeature?.generatedSummaries?.consultTransferSummariesEnabled === true ||
         this.agentConfig.isWellnessBreakEnabled
       ) {
         LoggerProxy.info('Connecting to RTD websocket', {

package/src/constants.ts

@@ -82,3 +82,15 @@ export const METHODS = {
   GET_CALL_DETAILS_ON_WEBEX: 'getCallDetailsOnWebex',
   ENSURE_WXAPP_MERCURY_CONNECTED: 'ensureWxAppMercuryConnected',
 };
+
+export const AI_SUMMARY_ERROR_CODES = {
+  POST_CALL_SUMMARY_DISABLED: 'POST_CALL_SUMMARY_DISABLED',
+  MID_CALL_SUMMARY_DISABLED: 'MID_CALL_SUMMARY_DISABLED',
+  AI_ASSISTANT_BASE_URL_NOT_AVAILABLE: 'AI_ASSISTANT_BASE_URL_NOT_AVAILABLE',
+  POST_CALL_SUMMARY_TIMEOUT: 'POST_CALL_SUMMARY_TIMEOUT',
+  MID_CALL_SUMMARY_TIMEOUT: 'MID_CALL_SUMMARY_TIMEOUT',
+} as const;
+
+export const AI_SUMMARY_INVALID_RESPONSE_PAYLOAD = 'AI_SUMMARY_INVALID_RESPONSE_PAYLOAD';
+
+export const AI_ASSISTANT_CLIENT_TYPE = 'WxCC' as const;

package/src/index.ts

@@ -4,7 +4,7 @@ import ContactCenter from './cc';
 
 /**
  * @module ContactCenterModule
- * /
+ */
 
 // Core exports
 /**
@@ -28,6 +28,7 @@ export {default as Task} from './services/task/Task';
 // API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)
 export {default as AddressBook} from './services/AddressBook';
 export {default as ApiAIAssistant} from './services/ApiAiAssistant';
+export {AI_SUMMARY_ERROR_CODES} from './constants';
 export {default as UserPreference} from './services/UserPreference';
 
 /** Agent Wellness Break notification and action wire values. */
@@ -64,7 +65,7 @@ export {AGENT_EVENTS} from './services/agent/types';
 export type {AGENT_EVENTS as AgentEvents} from './services/agent/types';
 
 /**
- * Contact Center Task Events
+ * Contact Center task, realtime, and AI Assistant events
  * @enum {string}
  * @category Enums
  */
@@ -159,6 +160,13 @@ export type {
   TaskUILeg,
   TaskUIControls,
   TaskUIControlState,
+  AISummaryAction,
+  AISummaryFeedback,
+  AISummaryState,
+  AISummarySections,
+  AISummary,
+  AISummaryFeatureEnablement,
+  AISummaryResponse,
 } from './services/task/types';
 
 /** UI controls utilities */

package/src/metrics/ai-docs/metrics-spec.md

@@ -378,11 +378,11 @@ Special events (no success/failure pair):
 
 - `WXAPP_SESSION_SKIPPED` — has behavioral taxonomy (`wxcc_sdk.user.webex_together_session_init.ignore`)
 
-Of the 113 defined metric names, 97 have behavioral taxonomy and 16 do not. Events **without** an `eventTaxonomyMap` entry are the original eight `AI_ASSISTANT_*` names, the three Agent Wellness Break `AI_ASSISTANT_WELLNESS_*` names, the two `WELLBEING_BREAK_IDLE_CODE_FETCH_*` names, plus `WEBSOCKET_DEREGISTER_SUCCESS`, `WEBSOCKET_DEREGISTER_FAIL`, and `WEBSOCKET_EVENT_RECEIVED`. The Agent Wellness Break names are intentionally operational-only and therefore have no `eventTaxonomyMap` entries.
+Of the 121 defined metric names, 97 have behavioral taxonomy and 24 do not. The unmapped names are the eight original `AI_ASSISTANT_*` names, three Agent Wellness Break `AI_ASSISTANT_WELLNESS_*` names, two `WELLBEING_BREAK_IDLE_CODE_FETCH_*` names, eight `AI_SUMMARY_*` names, and three WebSocket names (`WEBSOCKET_DEREGISTER_SUCCESS`, `WEBSOCKET_DEREGISTER_FAIL`, and `WEBSOCKET_EVENT_RECEIVED`). Agent Wellness Break and AI summary metrics are intentionally operational-only.
 
 ### Complete METRIC_EVENT_NAMES catalog
 
-This table contains all 113 names from `src/metrics/constants.ts`; taxonomy presence is checked against `src/metrics/behavioral-events.ts`: 97 mapped and 16 unmapped.
+This table contains all 121 names from `src/metrics/constants.ts`; taxonomy presence is checked against `src/metrics/behavioral-events.ts`: 97 mapped and 24 unmapped.
 
 | Constant | Emitted name | Behavioral taxonomy? |
 |---|---|---|
@@ -491,6 +491,14 @@ This table contains all 113 names from `src/metrics/constants.ts`; taxonomy pres
 | `AI_ASSISTANT_WELLNESS_EVENT_INVALID` | `AI Assistant Wellness Event Invalid` | no |
 | `WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS` | `Wellbeing Break Idle Code Fetch Success` | no |
 | `WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED` | `Wellbeing Break Idle Code Fetch Failed` | no |
+| `AI_SUMMARY_GET_POST_CALL_SUCCESS` | `Post Call Summary Get Success` | no |
+| `AI_SUMMARY_GET_POST_CALL_FAILED` | `Post Call Summary Get Failed` | no |
+| `AI_SUMMARY_GET_MID_CALL_SUCCESS` | `Mid Call Summary Get Success` | no |
+| `AI_SUMMARY_GET_MID_CALL_FAILED` | `Mid Call Summary Get Failed` | no |
+| `AI_SUMMARY_POST_CALL_RESPONSE_SUCCESS` | `Post Call Summary Response Success` | no |
+| `AI_SUMMARY_POST_CALL_RESPONSE_FAILED` | `Post Call Summary Response Failed` | no |
+| `AI_SUMMARY_MID_CALL_RESPONSE_SUCCESS` | `Mid Call Summary Response Success` | no |
+| `AI_SUMMARY_MID_CALL_RESPONSE_FAILED` | `Mid Call Summary Response Failed` | no |
 | `USER_PREFERENCE_GET_SUCCESS` | `User Preference Get Success` | yes |
 | `USER_PREFERENCE_GET_FAILED` | `User Preference Get Failed` | yes |
 | `USER_PREFERENCE_CREATE_SUCCESS` | `User Preference Create Success` | yes |
@@ -871,7 +879,7 @@ stateDiagram-v2
 - **metricsDisabled**: When `true`, `timeEvent` and all `track*` methods return early, and `clearPendingEvents()` empties all queues.
 
 ## Pitfalls
-- `METRIC_EVENT_NAMES` and `eventTaxonomyMap` are different inventories: 20 defined names intentionally have no behavioral taxonomy.
+- `METRIC_EVENT_NAMES` and `eventTaxonomyMap` are different inventories: 24 defined names intentionally have no behavioral taxonomy.
 - `setMetricsDisabled(true)` clears pending queues but does not create a delivery receipt; callers must not infer that previously submitted events were accepted.
 - Submission helpers hand events to `webex.internal.newMetrics` without a module-level retry/requeue policy, so telemetry must remain non-blocking and non-authoritative.
 
@@ -932,7 +940,7 @@ Use `test/unit/spec/metrics/MetricsManager.ts` for readiness queues, timing/trac
 | Behavior / Requirement | Existing test evidence | Gap |
 |---|---|---|
 | `METRICS-R-001` | `test/unit/spec/metrics/MetricsManager.ts` | Add a catalog parity assertion if constants change. |
-| `METRICS-R-002` | `test/unit/spec/metrics/behavioral-events.ts` | Keep explicit coverage for all 20 unmapped names. |
+| `METRICS-R-002` | `test/unit/spec/metrics/behavioral-events.ts` | Keep explicit coverage for all 24 unmapped names. |
 | `METRICS-R-003` | `test/unit/spec/metrics/MetricsManager.ts` | None. |
 | `METRICS-R-004` | `test/unit/spec/metrics/MetricsManager.ts` | None. |
 | `METRICS-R-005` | `test/unit/spec/metrics/MetricsManager.ts` | Authentication ownership is verified indirectly through the host metrics client. |

package/src/metrics/constants.ts

@@ -210,6 +210,16 @@ export const METRIC_EVENT_NAMES = {
   WELLBEING_BREAK_IDLE_CODE_FETCH_SUCCESS: 'Wellbeing Break Idle Code Fetch Success',
   WELLBEING_BREAK_IDLE_CODE_FETCH_FAILED: 'Wellbeing Break Idle Code Fetch Failed',
 
+  // AI summary events
+  AI_SUMMARY_GET_POST_CALL_SUCCESS: 'Post Call Summary Get Success',
+  AI_SUMMARY_GET_POST_CALL_FAILED: 'Post Call Summary Get Failed',
+  AI_SUMMARY_GET_MID_CALL_SUCCESS: 'Mid Call Summary Get Success',
+  AI_SUMMARY_GET_MID_CALL_FAILED: 'Mid Call Summary Get Failed',
+  AI_SUMMARY_POST_CALL_RESPONSE_SUCCESS: 'Post Call Summary Response Success',
+  AI_SUMMARY_POST_CALL_RESPONSE_FAILED: 'Post Call Summary Response Failed',
+  AI_SUMMARY_MID_CALL_RESPONSE_SUCCESS: 'Mid Call Summary Response Success',
+  AI_SUMMARY_MID_CALL_RESPONSE_FAILED: 'Mid Call Summary Response Failed',
+
   // User Preference API Events
   USER_PREFERENCE_GET_SUCCESS: 'User Preference Get Success',
   USER_PREFERENCE_GET_FAILED: 'User Preference Get Failed',

package/src/services/ApiAiAssistant.ts

@@ -2,7 +2,7 @@ import {v4 as uuidv4} from 'uuid';
 import LoggerProxy from '../logger-proxy';
 import MetricsManager from '../metrics/MetricsManager';
 import {METRIC_EVENT_NAMES} from '../metrics/constants';
-import {CC_FILE, METHODS} from '../constants';
+import {AI_SUMMARY_ERROR_CODES, CC_FILE, METHODS} from '../constants';
 import {
   HTTP_METHODS,
   WebexSDK,
@@ -18,6 +18,7 @@ import {
   GenericError,
 } from '../types';
 import {getErrorDetails} from './core/Utils';
+import type {PendingRtdRequest, RtdRequestOptions} from './core/types';
 import {
   AI_ASSISTANT_BASE_URL_TEMPLATE,
   AI_ASSISTANT_ENV_MAP,
@@ -39,7 +40,9 @@ type WellnessBreakContextProvider = () => {
 export class ApiAIAssistant {
   private webex: WebexSDK;
   private metricsManager: MetricsManager;
-  private aiFeature: AIFeatureFlags;
+  /** @internal Current AI flags from the agent configuration. */
+  public aiFeature: AIFeatureFlags;
+  private pendingRtdRequests = new Map<string, PendingRtdRequest<unknown>>();
   private readonly wellnessContextProvider?: WellnessBreakContextProvider;
 
   private createWellnessError(reason: string): GenericError {
@@ -197,7 +200,7 @@ export class ApiAIAssistant {
 
     if (!wccApiGatewayUrl) {
       const {error: detailedError} = getErrorDetails(
-        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),
+        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),
         METHODS.GET_BASE_URL,
         CC_FILE
       );
@@ -212,9 +215,10 @@ export class ApiAIAssistant {
     }
 
     const resolvedEnv = AI_ASSISTANT_ENV_MAP[hostname];
+
     if (!resolvedEnv) {
       const {error: detailedError} = getErrorDetails(
-        new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'),
+        new Error(AI_SUMMARY_ERROR_CODES.AI_ASSISTANT_BASE_URL_NOT_AVAILABLE),
         METHODS.GET_BASE_URL,
         CC_FILE
       );
@@ -224,6 +228,105 @@ export class ApiAIAssistant {
     return AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);
   }
 
+  private static getRtdRequestKey(rtdEventType: string, correlationId: string): string {
+    return JSON.stringify([rtdEventType, correlationId]);
+  }
+
+  private removeRtdRequest<T>(
+    rtdEventType: string,
+    correlationId: string,
+    settle?: (request: PendingRtdRequest<T>) => void
+  ): PendingRtdRequest<T> | undefined {
+    const key = ApiAIAssistant.getRtdRequestKey(rtdEventType, correlationId);
+    const request = this.pendingRtdRequests.get(key) as PendingRtdRequest<T> | undefined;
+
+    if (!request) {
+      return undefined;
+    }
+
+    if (request.timeoutId) {
+      clearTimeout(request.timeoutId);
+    }
+
+    settle?.(request);
+    this.pendingRtdRequests.delete(key);
+
+    return request;
+  }
+
+  /** Sends an AI event and waits for its matching RTD response. @internal */
+  public async requestAndWaitForRtd<T>(options: RtdRequestOptions): Promise<T> {
+    const key = ApiAIAssistant.getRtdRequestKey(options.rtdEventType, options.correlationId);
+    let resolveResult: (payload: T) => void = () => undefined;
+    let rejectResult: (error: Error) => void = () => undefined;
+    const result = new Promise<T>((resolve, reject) => {
+      resolveResult = resolve;
+      rejectResult = reject;
+    });
+    const previousRequest = this.pendingRtdRequests.get(key);
+    if (previousRequest?.timeoutId) {
+      clearTimeout(previousRequest.timeoutId);
+    }
+    const request: PendingRtdRequest<T> = {
+      correlationId: options.correlationId,
+      rtdEventType: options.rtdEventType,
+      resolve: resolveResult,
+      reject: rejectResult,
+    };
+
+    request.timeoutId = setTimeout(() => {
+      this.removeRtdRequest<T>(options.rtdEventType, options.correlationId, (currentRequest) => {
+        currentRequest.reject(options.createTimeoutError());
+      });
+    }, options.timeoutMs);
+    this.pendingRtdRequests.set(key, request as PendingRtdRequest<unknown>);
+    const publishTimestamp = options.publishTimestamp ?? Date.now();
+    const acknowledgement = Promise.resolve()
+      .then(() =>
+        this.sendEvent(
+          options.agentId,
+          options.interactionId,
+          options.eventType,
+          options.eventName,
+          options.eventMetaData,
+          undefined,
+          undefined,
+          publishTimestamp,
+          options.timeout
+        )
+      )
+      .catch((error) => {
+        this.removeRtdRequest(options.rtdEventType, options.correlationId);
+        throw error;
+      });
+
+    const [payload] = await Promise.all([result, acknowledgement]);
+
+    return payload;
+  }
+
+  /** Resolves a pending request from a parsed RTD event. @internal */
+  public resolveFromRtdEvent<T>(
+    rtdEventType: string,
+    correlationId: string,
+    payload: T
+  ): 'resolved' | 'not-found' {
+    const request = this.removeRtdRequest<T>(rtdEventType, correlationId, (currentRequest) => {
+      currentRequest.resolve(payload);
+    });
+
+    return request ? 'resolved' : 'not-found';
+  }
+
+  /** Clears pending RTD requests when the RTD lifecycle ends. @internal */
+  public clearAllRtdRequests(): void {
+    Array.from(this.pendingRtdRequests.values()).forEach((request) => {
+      this.removeRtdRequest(request.rtdEventType, request.correlationId, (currentRequest) => {
+        currentRequest.reject(new Error('RTD request cleared'));
+      });
+    });
+  }
+
   /**
    * Sends an event to the AI Assistant service.
    * @param agentId - agent identifier
@@ -241,7 +344,9 @@ export class ApiAIAssistant {
     eventName: AIAssistantEventName,
     eventMetaData?: Record<string, unknown>,
     languageCode?: string,
-    trackingId?: string
+    trackingId?: string,
+    publishTimestamp?: number,
+    timeout?: number
   ): Promise<Record<string, unknown>> {
     LoggerProxy.info('Sending event', {
       module: CC_FILE,
@@ -257,23 +362,26 @@ export class ApiAIAssistant {
     try {
       const baseUrl = this.getBaseUrl();
       const orgId = this.webex.credentials.getOrgId();
+      const data = {
+        ...eventMetaData,
+        interactionId,
+        actionTimeStamp: String(Date.now()),
+        languageCode,
+        trackingId,
+      };
       const response = (await this.webex.request({
         uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,
         method: HTTP_METHODS.POST,
         addAuthHeader: true,
+        ...(timeout !== undefined ? {timeout} : {}),
         body: {
           agentId,
           orgId,
           eventType,
           eventName,
+          ...(publishTimestamp !== undefined ? {publishTimestamp} : {}),
           eventDetails: {
-            data: {
-              ...eventMetaData,
-              interactionId,
-              actionTimeStamp: String(Date.now()),
-              languageCode,
-              trackingId,
-            },
+            data,
           },
         },
       })) as IHttpResponse;

package/src/services/config/types.ts

@@ -11,7 +11,9 @@ type Enum<T extends Record<string, unknown>> = T[keyof T];
 export type CollaborationAccess = Enum<typeof COLLABORATION_ACCESS>;
 
 /**
- * Events emitted on task objects
+ * Contact Center backend and realtime event types.
+ *
+ * Includes task lifecycle, transcript, suggested-response, and AI summary events.
  * @enum {string}
  * @private
  * @ignore
@@ -141,10 +143,14 @@ export const CC_TASK_EVENTS = {
   SUGGESTED_RESPONSE: 'SUGGESTED_RESPONSE',
   /** Event emitted when backend acknowledges it is listening for more context */
   SUGGESTED_RESPONSE_ACKNOWLEDGE: 'SUGGESTED_RESPONSE_ACKNOWLEDGE',
-  /** Event emitted when a mid-call summary is available */
-  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',
-  /** Event emitted when a post-call summary is available */
+  /** Event received when a post-call summary is available through realtime delivery */
   POST_CALL_SUMMARY: 'POST_CALL_SUMMARY',
+  /** Event received when a mid-call summary is available through realtime delivery */
+  MID_CALL_SUMMARY: 'MID_CALL_SUMMARY',
+  /** Event received when AI-summary feature enablement is available through realtime delivery */
+  FEATURE_ENABLEMENT: 'FEATURE_ENABLEMENT',
+  /** Event received when a subsequent agent receives a mid-call summary */
+  MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT: 'MID_CALL_SUMMARY_RESPONSE_SUBSEQUENT_AGENT',
 } as const;
 
 /**

package/src/services/core/types.ts

@@ -1,4 +1,10 @@
-import {HTTP_METHODS, RequestBody, WebexRequestPayload} from '../../types';
+import {
+  AIAssistantEventName,
+  AIAssistantEventType,
+  HTTP_METHODS,
+  RequestBody,
+  WebexRequestPayload,
+} from '../../types';
 import * as Err from './Err';
 import {Msg} from './GlobalTypes';
 
@@ -48,3 +54,27 @@ export type ConfEmpty<TRes, TErr> = () => Req<TRes, TErr>;
 export type Res<TRes, TReq> = (p: TReq, cbRes?: CbRes<TRes>) => Promise<TRes>;
 export type ResEmpty<TRes> = (cbRes?: CbRes<TRes>) => Promise<TRes>;
 export type CbRes<TRes> = (res: any) => void | TRes;
+
+/** @internal Pending request completed by a correlated RTD response. */
+export type PendingRtdRequest<T> = {
+  correlationId: string;
+  rtdEventType: string;
+  timeoutId?: ReturnType<typeof setTimeout>;
+  resolve: (payload: T) => void;
+  reject: (error: Error) => void;
+};
+
+/** @internal Request configuration for an event completed by an RTD response. */
+export type RtdRequestOptions = Readonly<{
+  correlationId: string;
+  rtdEventType: string;
+  timeoutMs: number;
+  createTimeoutError: () => Error;
+  agentId: string;
+  interactionId: string;
+  eventType: AIAssistantEventType;
+  eventName: AIAssistantEventName;
+  eventMetaData?: Record<string, unknown>;
+  publishTimestamp?: number;
+  timeout?: number;
+}>;