@webex/contact-center 3.12.0-llmrefactor.7 → 3.12.0-llmrefactor.9

package/dist/services/task/voice/wxAppVoiceMethods.js

@@ -13,6 +13,7 @@ exports.mapWxAppVoiceError = mapWxAppVoiceError;
 exports.rejectOnWebex = rejectOnWebex;
 exports.resolveWxAppLineOwnerId = resolveWxAppLineOwnerId;
 exports.runWxAppAccept = runWxAppAccept;
+exports.runWxAppOutdialDecline = runWxAppOutdialDecline;
 exports.runWxAppReject = runWxAppReject;
 exports.runWxAppToggleMute = runWxAppToggleMute;
 exports.runWxAppTransmitDtmf = runWxAppTransmitDtmf;
@@ -22,7 +23,10 @@ var _loggerProxy = _interopRequireDefault(require("../../../logger-proxy"));
 var _constants = require("../../../constants");
 var _Utils = require("../../core/Utils");
 var _stateMachine = require("../state-machine");
+var _MetricsManager = _interopRequireDefault(require("../../../metrics/MetricsManager"));
+var _constants2 = require("../../../metrics/constants");
 var _WebexCallingUtils = require("../WebexCallingUtils");
+var _wxAppDiagnosticLogging = require("../../wxAppDiagnosticLogging");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /** @deprecated Use {@link WxAppVoiceDependencies} */
 
@@ -82,21 +86,82 @@ function resolveWxAppLineOwnerId(deps, override) {
   }
   return (0, _WebexCallingUtils.decodedLineOwnerId)(getWxAppLineOwnerId(deps));
 }
+function getInteractionId(deps) {
+  return deps.getTaskData()?.interactionId;
+}
+function logTelephonyFailure(action, deps, error) {
+  const wxError = error;
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action,
+    phase: 'failed',
+    interactionId: getInteractionId(deps),
+    trackingId: wxError.trackingId,
+    httpStatus: wxError.status,
+    failureReason: wxError.message
+  });
+}
+function getWxAppTelephonyMetricFailurePayload(deps, error) {
+  const wxError = error;
+  const payload = {
+    taskId: getInteractionId(deps) ?? '',
+    error: error instanceof Error ? error.toString() : String(error)
+  };
+  if (wxError.trackingId) {
+    payload.trackingId = wxError.trackingId;
+  }
+  return payload;
+}
+function getWxAppOutdialDeclineFailurePayload(deps, error) {
+  const base = {
+    taskId: getInteractionId(deps) ?? '',
+    error: error instanceof Error ? error.toString() : String(error)
+  };
+  const aqmDetails = error.details;
+  if (aqmDetails) {
+    return {
+      ...base,
+      ..._MetricsManager.default.getCommonTrackingFieldForAQMResponseFailed(aqmDetails)
+    };
+  }
+  return getWxAppTelephonyMetricFailurePayload(deps, error);
+}
+function logWxAppOutdialDeclineFailure(deps, error) {
+  const aqmDetails = error.details;
+  const wxError = error;
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'decline',
+    phase: 'failed',
+    interactionId: getInteractionId(deps),
+    trackingId: aqmDetails?.trackingId ?? wxError.trackingId,
+    httpStatus: wxError.status,
+    failureReason: aqmDetails?.data?.reason ?? wxError.message
+  });
+}
 function assertWxAppEnabled(deps) {
   if (!deps.enableWxBetterTogether) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('enableWxBetterTogether_disabled', getInteractionId(deps));
     throw new Error('enableWxBetterTogether is disabled');
   }
   if (!deps.answerCallOnWebexService) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('answer_call_on_webex_service_unavailable', getInteractionId(deps));
     throw new Error('AnswerCallOnWebexService is unavailable');
   }
 }
 async function acceptOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'accept',
+    phase: 'started',
+    interactionId
+  });
   assertWxAppEnabled(deps);
   if (!isWebexAppCallingOffer(deps)) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('not_wxApp_calling_offer', interactionId);
     throw new Error('Task is not a wxApp calling offer');
   }
   const details = getCallingDeviceDetails(deps);
   if (!details) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_device_details_unavailable', interactionId);
     throw new Error('WxApp calling device details are unavailable');
   }
   await deps.answerCallOnWebexService.answerCall({
@@ -104,25 +169,50 @@ async function acceptOnWebex(deps, options) {
     endpointId: details.deviceId,
     lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId)
   });
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'accept',
+    phase: 'success',
+    interactionId
+  });
 }
 async function rejectOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'decline',
+    phase: 'started',
+    interactionId
+  });
   assertWxAppEnabled(deps);
   if (!isWebexAppInboundCallingOffer(deps)) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('not_wxApp_inbound_calling_offer', interactionId);
     throw new Error('Task is not a wxApp inbound calling offer');
   }
   const details = getCallingDeviceDetails(deps);
   if (!details) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_device_details_unavailable', interactionId);
     throw new Error('WxApp calling device details are unavailable');
   }
   await deps.answerCallOnWebexService.rejectCall({
     callId: details.deviceCallId,
     lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId)
   });
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'decline',
+    phase: 'success',
+    interactionId
+  });
 }
 async function toggleMuteOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'mute',
+    phase: 'started',
+    interactionId
+  });
   assertWxAppEnabled(deps);
   const callId = getWebexCallingCallId(deps);
   if (!callId) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_call_id_unavailable', interactionId);
     throw new Error('WxApp call ID is unavailable');
   }
   const targetMuted = options?.muted ?? !deps.getWxAppMuted();
@@ -132,18 +222,31 @@ async function toggleMuteOnWebex(deps, options) {
     lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId)
   });
   deps.setWxAppMuted(targetMuted);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'mute',
+    phase: 'success',
+    interactionId
+  });
 }
 async function transmitDtmfOnWebex(deps, options) {
+  const interactionId = getInteractionId(deps);
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'dtmf',
+    phase: 'started',
+    interactionId
+  });
   assertWxAppEnabled(deps);
   const callId = getWebexCallingCallId(deps);
   if (!callId) {
+    (0, _wxAppDiagnosticLogging.logWxAppValidationFailure)('wxApp_call_id_unavailable', interactionId);
     throw new Error('WxApp call ID is unavailable');
   }
   _loggerProxy.default.info('transmitDtmf', {
     module: 'wxAppVoiceMethods',
     method: _constants.METHODS.TRANSMIT_DTMF,
     data: {
-      callId,
+      interactionId,
+      callIdSuffix: callId.length <= 8 ? callId : callId.slice(-8),
       dtmfLength: options.dtmf.length,
       hasLineOwnerId: Boolean(options.lineOwnerId)
     }
@@ -153,39 +256,89 @@ async function transmitDtmfOnWebex(deps, options) {
     dtmf: options.dtmf,
     lineOwnerId: resolveWxAppLineOwnerId(deps, options.lineOwnerId)
   });
+  (0, _wxAppDiagnosticLogging.logWxAppTelephonyAction)({
+    action: 'dtmf',
+    phase: 'success',
+    interactionId
+  });
 }
 async function runWxAppAccept(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED]);
   try {
     lifecycle.setWxAppAcceptInFlight(true);
     lifecycle.setWxAppAnswerPending(true);
     await acceptOnWebex(deps, options);
     lifecycle.resetWxAppMuted();
     await lifecycle.syncWxAppMuteFromCallDetails();
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS, {
+      taskId
+    }, ['operational', 'behavioral']);
   } catch (error) {
     lifecycle.setWxAppAnswerPending(false);
+    logTelephonyFailure('accept', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED, getWxAppTelephonyMetricFailurePayload(deps, error), ['operational', 'behavioral']);
     lifecycle.mapWxAppVoiceError(error, _constants.METHODS.ACCEPT);
   } finally {
     lifecycle.setWxAppAcceptInFlight(false);
   }
 }
 async function runWxAppReject(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED]);
   try {
     await rejectOnWebex(deps, options);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, {
+      taskId
+    }, ['operational', 'behavioral']);
   } catch (error) {
+    logTelephonyFailure('decline', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED, getWxAppTelephonyMetricFailurePayload(deps, error), ['operational', 'behavioral']);
     lifecycle.mapWxAppVoiceError(error, _constants.METHODS.REJECT);
   }
 }
+async function runWxAppOutdialDecline(deps, executeCancel) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED]);
+  try {
+    const result = await executeCancel();
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, {
+      taskId
+    }, ['operational', 'behavioral']);
+    return result;
+  } catch (error) {
+    logWxAppOutdialDeclineFailure(deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED, getWxAppOutdialDeclineFailurePayload(deps, error), ['operational', 'behavioral']);
+    throw error;
+  }
+}
 async function runWxAppToggleMute(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED]);
   try {
     await toggleMuteOnWebex(deps, options);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS, {
+      taskId,
+      targetMuted: deps.getWxAppMuted()
+    }, ['operational', 'behavioral']);
   } catch (error) {
+    logTelephonyFailure('mute', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED, getWxAppTelephonyMetricFailurePayload(deps, error), ['operational', 'behavioral']);
     lifecycle.mapWxAppVoiceError(error, _constants.METHODS.TOGGLE_MUTE);
   }
 }
 async function runWxAppTransmitDtmf(deps, lifecycle, options) {
+  const taskId = getInteractionId(deps);
+  deps.metricsManager.timeEvent([_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS, _constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED]);
   try {
     await transmitDtmfOnWebex(deps, options);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS, {
+      taskId,
+      dtmfLength: options.dtmf.length
+    }, ['operational', 'behavioral']);
   } catch (error) {
+    logTelephonyFailure('dtmf', deps, error);
+    deps.metricsManager.trackEvent(_constants2.METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED, getWxAppTelephonyMetricFailurePayload(deps, error), ['operational', 'behavioral']);
     lifecycle.mapWxAppVoiceError(error, _constants.METHODS.TRANSMIT_DTMF);
   }
 }

package/dist/services/task/voice/wxAppVoiceMethods.js.map

@@ -1 +1 @@
-{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","_Utils","_stateMachine","_WebexCallingUtils","e","__esModule","default","isWxAppParticipant","participant","deviceType","deviceCallId","trim","deviceId","isOutdialTask","deps","getTaskData","interaction","outboundType","getWxAppAgentParticipant","taskData","participants","agentId","undefined","Object","values","find","id","getCallingDeviceDetails","getWebexCallingDeviceDetailsForAgent","isWebexAppCallingOffer","enableWxBetterTogether","state","getTaskState","TaskState","OFFERED","details","Boolean","isWebexAppInboundCallingOffer","getWebexCallingCallId","IDLE","WRAPPING_UP","TERMINATED","COMPLETED","getWxAppLineOwnerId","lineOwnerId","resolveWxAppLineOwnerId","override","decodedLineOwnerId","assertWxAppEnabled","Error","answerCallOnWebexService","acceptOnWebex","options","answerCall","callId","endpointId","rejectOnWebex","rejectCall","toggleMuteOnWebex","targetMuted","muted","getWxAppMuted","request","muteCall","bind","unmuteCall","setWxAppMuted","transmitDtmfOnWebex","LoggerProxy","info","module","method","METHODS","TRANSMIT_DTMF","data","dtmfLength","dtmf","length","hasLineOwnerId","transmitDtmf","runWxAppAccept","lifecycle","setWxAppAcceptInFlight","setWxAppAnswerPending","resetWxAppMuted","syncWxAppMuteFromCallDetails","error","mapWxAppVoiceError","ACCEPT","runWxAppReject","REJECT","runWxAppToggleMute","TOGGLE_MUTE","runWxAppTransmitDtmf","isWxAppTelephonyError","detailedError","getErrorDetails"],"sources":["wxAppVoiceMethods.ts"],"sourcesContent":["import AnswerCallOnWebexService from '../../AnswerCallOnWebexService';\nimport LoggerProxy from '../../../logger-proxy';\nimport {METHODS} from '../../../constants';\nimport {getErrorDetails} from '../../core/Utils';\nimport {TaskData, TaskToggleMuteOptions, TaskTransmitDtmfOptions} from '../types';\nimport {TaskState} from '../state-machine';\nimport {\n  decodedLineOwnerId,\n  getWebexCallingDeviceDetailsForAgent,\n  WebexCallingDeviceDetails,\n} from '../WebexCallingUtils';\n\ntype WxAppParticipant = {\n  deviceType?: string;\n  deviceCallId?: string;\n  deviceId?: string;\n};\n\nexport type WxAppVoiceDependencies = {\n  enableWxBetterTogether: boolean;\n  answerCallOnWebexService?: AnswerCallOnWebexService;\n  agentId?: string;\n  getTaskData: () => TaskData;\n  getTaskState: () => TaskState | undefined;\n  getWxAppMuted: () => boolean;\n  setWxAppMuted: (muted: boolean) => void;\n};\n\n/** @deprecated Use {@link WxAppVoiceDependencies} */\nexport type WxAppVoiceDeps = WxAppVoiceDependencies;\n\nexport type WxAppVoiceLifecycle = {\n  setWxAppAcceptInFlight: (inFlight: boolean) => void;\n  setWxAppAnswerPending: (pending: boolean) => void;\n  resetWxAppMuted: () => void;\n  syncWxAppMuteFromCallDetails: () => Promise<boolean | undefined>;\n  mapWxAppVoiceError: (error: unknown, method: string) => never;\n};\n\nconst isWxAppParticipant = (participant: unknown): participant is WxAppParticipant =>\n  (participant as WxAppParticipant)?.deviceType === 'wxApp' &&\n  typeof (participant as WxAppParticipant)?.deviceCallId === 'string' &&\n  (participant as WxAppParticipant).deviceCallId.trim() !== '' &&\n  typeof (participant as WxAppParticipant)?.deviceId === 'string' &&\n  (participant as WxAppParticipant).deviceId.trim() !== '';\n\nconst isOutdialTask = (deps: WxAppVoiceDependencies): boolean =>\n  deps.getTaskData()?.interaction?.outboundType === 'OUTDIAL';\n\nfunction getWxAppAgentParticipant(deps: WxAppVoiceDependencies): unknown {\n  const taskData = deps.getTaskData();\n  const participants = taskData.interaction?.participants;\n  const agentId = deps.agentId ?? taskData.agentId;\n\n  if (!participants || !agentId) {\n    return undefined;\n  }\n\n  if (participants[agentId]) {\n    return participants[agentId];\n  }\n\n  return Object.values(participants).find(\n    (participant) => (participant as {id?: string})?.id === agentId\n  );\n}\n\nexport function getCallingDeviceDetails(\n  deps: WxAppVoiceDependencies\n): WebexCallingDeviceDetails | undefined {\n  const taskData = deps.getTaskData();\n  const participant = getWxAppAgentParticipant(deps);\n\n  if (!isWxAppParticipant(participant)) {\n    return undefined;\n  }\n\n  return getWebexCallingDeviceDetailsForAgent(\n    deps.agentId ?? taskData.agentId,\n    taskData.interaction?.participants\n  );\n}\n\nexport function isWebexAppCallingOffer(deps: WxAppVoiceDependencies): boolean {\n  if (!deps.enableWxBetterTogether) {\n    return false;\n  }\n\n  const state = deps.getTaskState();\n  if (state !== TaskState.OFFERED) {\n    return false;\n  }\n\n  const details = getCallingDeviceDetails(deps);\n\n  return Boolean(details);\n}\n\n/** Inbound wxApp offer only — outdial decline uses CC routing, not telephony reject. */\nexport function isWebexAppInboundCallingOffer(deps: WxAppVoiceDependencies): boolean {\n  return isWebexAppCallingOffer(deps) && !isOutdialTask(deps);\n}\n\nexport function getWebexCallingCallId(deps: WxAppVoiceDependencies): string | null {\n  const state = deps.getTaskState();\n  if (\n    !state ||\n    state === TaskState.OFFERED ||\n    state === TaskState.IDLE ||\n    state === TaskState.WRAPPING_UP ||\n    state === TaskState.TERMINATED ||\n    state === TaskState.COMPLETED\n  ) {\n    return null;\n  }\n\n  return getCallingDeviceDetails(deps)?.deviceCallId ?? null;\n}\n\nexport function getWxAppLineOwnerId(deps: WxAppVoiceDependencies): string | undefined {\n  const participant = getWxAppAgentParticipant(deps) as {lineOwnerId?: string} | undefined;\n  const lineOwnerId = participant?.lineOwnerId;\n\n  return typeof lineOwnerId === 'string' && lineOwnerId.trim() !== '' ? lineOwnerId : undefined;\n}\n\nexport function resolveWxAppLineOwnerId(\n  deps: WxAppVoiceDependencies,\n  override?: string\n): string | undefined {\n  if (typeof override === 'string' && override.trim() !== '') {\n    return override;\n  }\n\n  return decodedLineOwnerId(getWxAppLineOwnerId(deps));\n}\n\nfunction assertWxAppEnabled(deps: WxAppVoiceDependencies): void {\n  if (!deps.enableWxBetterTogether) {\n    throw new Error('enableWxBetterTogether is disabled');\n  }\n\n  if (!deps.answerCallOnWebexService) {\n    throw new Error('AnswerCallOnWebexService is unavailable');\n  }\n}\n\nexport async function acceptOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  assertWxAppEnabled(deps);\n\n  if (!isWebexAppCallingOffer(deps)) {\n    throw new Error('Task is not a wxApp calling offer');\n  }\n\n  const details = getCallingDeviceDetails(deps);\n  if (!details) {\n    throw new Error('WxApp calling device details are unavailable');\n  }\n\n  await deps.answerCallOnWebexService.answerCall({\n    callId: details.deviceCallId,\n    endpointId: details.deviceId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n}\n\nexport async function rejectOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  assertWxAppEnabled(deps);\n\n  if (!isWebexAppInboundCallingOffer(deps)) {\n    throw new Error('Task is not a wxApp inbound calling offer');\n  }\n\n  const details = getCallingDeviceDetails(deps);\n  if (!details) {\n    throw new Error('WxApp calling device details are unavailable');\n  }\n\n  await deps.answerCallOnWebexService.rejectCall({\n    callId: details.deviceCallId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n}\n\nexport async function toggleMuteOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string; muted?: boolean}\n): Promise<void> {\n  assertWxAppEnabled(deps);\n\n  const callId = getWebexCallingCallId(deps);\n  if (!callId) {\n    throw new Error('WxApp call ID is unavailable');\n  }\n\n  const targetMuted = options?.muted ?? !deps.getWxAppMuted();\n  const request = targetMuted\n    ? deps.answerCallOnWebexService.muteCall.bind(deps.answerCallOnWebexService)\n    : deps.answerCallOnWebexService.unmuteCall.bind(deps.answerCallOnWebexService);\n\n  await request({\n    callId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  deps.setWxAppMuted(targetMuted);\n}\n\nexport async function transmitDtmfOnWebex(\n  deps: WxAppVoiceDependencies,\n  options: {dtmf: string; lineOwnerId?: string}\n): Promise<void> {\n  assertWxAppEnabled(deps);\n\n  const callId = getWebexCallingCallId(deps);\n  if (!callId) {\n    throw new Error('WxApp call ID is unavailable');\n  }\n\n  LoggerProxy.info('transmitDtmf', {\n    module: 'wxAppVoiceMethods',\n    method: METHODS.TRANSMIT_DTMF,\n    data: {\n      callId,\n      dtmfLength: options.dtmf.length,\n      hasLineOwnerId: Boolean(options.lineOwnerId),\n    },\n  });\n\n  await deps.answerCallOnWebexService.transmitDtmf({\n    callId,\n    dtmf: options.dtmf,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options.lineOwnerId),\n  });\n}\n\nexport async function runWxAppAccept(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  try {\n    lifecycle.setWxAppAcceptInFlight(true);\n    lifecycle.setWxAppAnswerPending(true);\n    await acceptOnWebex(deps, options);\n    lifecycle.resetWxAppMuted();\n    await lifecycle.syncWxAppMuteFromCallDetails();\n  } catch (error) {\n    lifecycle.setWxAppAnswerPending(false);\n    lifecycle.mapWxAppVoiceError(error, METHODS.ACCEPT);\n  } finally {\n    lifecycle.setWxAppAcceptInFlight(false);\n  }\n}\n\nexport async function runWxAppReject(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  try {\n    await rejectOnWebex(deps, options);\n  } catch (error) {\n    lifecycle.mapWxAppVoiceError(error, METHODS.REJECT);\n  }\n}\n\nexport async function runWxAppToggleMute(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: TaskToggleMuteOptions\n): Promise<void> {\n  try {\n    await toggleMuteOnWebex(deps, options);\n  } catch (error) {\n    lifecycle.mapWxAppVoiceError(error, METHODS.TOGGLE_MUTE);\n  }\n}\n\nexport async function runWxAppTransmitDtmf(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options: TaskTransmitDtmfOptions\n): Promise<void> {\n  try {\n    await transmitDtmfOnWebex(deps, options);\n  } catch (error) {\n    lifecycle.mapWxAppVoiceError(error, METHODS.TRANSMIT_DTMF);\n  }\n}\n\nexport function mapWxAppVoiceError(error: unknown, method: string, module: string): never {\n  if (\n    error instanceof Error &&\n    (error as Error & {isWxAppTelephonyError?: boolean}).isWxAppTelephonyError\n  ) {\n    throw error;\n  }\n\n  const {error: detailedError} = getErrorDetails(error, method, module);\n  throw 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taskData.agentId;\n\n  if (!participants || !agentId) {\n    return undefined;\n  }\n\n  if (participants[agentId]) {\n    return participants[agentId];\n  }\n\n  return Object.values(participants).find(\n    (participant) => (participant as {id?: string})?.id === agentId\n  );\n}\n\nexport function getCallingDeviceDetails(\n  deps: WxAppVoiceDependencies\n): WebexCallingDeviceDetails | undefined {\n  const taskData = deps.getTaskData();\n  const participant = getWxAppAgentParticipant(deps);\n\n  if (!isWxAppParticipant(participant)) {\n    return undefined;\n  }\n\n  return getWebexCallingDeviceDetailsForAgent(\n    deps.agentId ?? taskData.agentId,\n    taskData.interaction?.participants\n  );\n}\n\nexport function isWebexAppCallingOffer(deps: WxAppVoiceDependencies): boolean {\n  if (!deps.enableWxBetterTogether) {\n    return false;\n  }\n\n  const state = deps.getTaskState();\n  if (state !== TaskState.OFFERED) {\n    return false;\n  }\n\n  const details = getCallingDeviceDetails(deps);\n\n  return Boolean(details);\n}\n\n/** Inbound wxApp offer only — outdial decline uses CC routing, not telephony reject. */\nexport function isWebexAppInboundCallingOffer(deps: WxAppVoiceDependencies): boolean {\n  return isWebexAppCallingOffer(deps) && !isOutdialTask(deps);\n}\n\nexport function getWebexCallingCallId(deps: WxAppVoiceDependencies): string | null {\n  const state = deps.getTaskState();\n  if (\n    !state ||\n    state === TaskState.OFFERED ||\n    state === TaskState.IDLE ||\n    state === TaskState.WRAPPING_UP ||\n    state === TaskState.TERMINATED ||\n    state === TaskState.COMPLETED\n  ) {\n    return null;\n  }\n\n  return getCallingDeviceDetails(deps)?.deviceCallId ?? null;\n}\n\nexport function getWxAppLineOwnerId(deps: WxAppVoiceDependencies): string | undefined {\n  const participant = getWxAppAgentParticipant(deps) as {lineOwnerId?: string} | undefined;\n  const lineOwnerId = participant?.lineOwnerId;\n\n  return typeof lineOwnerId === 'string' && lineOwnerId.trim() !== '' ? lineOwnerId : undefined;\n}\n\nexport function resolveWxAppLineOwnerId(\n  deps: WxAppVoiceDependencies,\n  override?: string\n): string | undefined {\n  if (typeof override === 'string' && override.trim() !== '') {\n    return override;\n  }\n\n  return decodedLineOwnerId(getWxAppLineOwnerId(deps));\n}\n\nfunction getInteractionId(deps: WxAppVoiceDependencies): string | undefined {\n  return deps.getTaskData()?.interactionId;\n}\n\nfunction logTelephonyFailure(\n  action: WxAppTelephonyAction,\n  deps: WxAppVoiceDependencies,\n  error: unknown\n): void {\n  const wxError = error as WxAppTelephonyError;\n  logWxAppTelephonyAction({\n    action,\n    phase: 'failed',\n    interactionId: getInteractionId(deps),\n    trackingId: wxError.trackingId,\n    httpStatus: wxError.status,\n    failureReason: wxError.message,\n  });\n}\n\nfunction getWxAppTelephonyMetricFailurePayload(\n  deps: WxAppVoiceDependencies,\n  error: unknown\n): Record<string, string> {\n  const wxError = error as WxAppTelephonyError;\n  const payload: Record<string, string> = {\n    taskId: getInteractionId(deps) ?? '',\n    error: error instanceof Error ? error.toString() : String(error),\n  };\n\n  if (wxError.trackingId) {\n    payload.trackingId = wxError.trackingId;\n  }\n\n  return payload;\n}\n\ntype AqmWrappedError = {\n  details?: Failure;\n};\n\nfunction getWxAppOutdialDeclineFailurePayload(\n  deps: WxAppVoiceDependencies,\n  error: unknown\n): EventPayload {\n  const base: EventPayload = {\n    taskId: getInteractionId(deps) ?? '',\n    error: error instanceof Error ? error.toString() : String(error),\n  };\n  const aqmDetails = (error as AqmWrappedError).details;\n\n  if (aqmDetails) {\n    return {...base, ...MetricsManager.getCommonTrackingFieldForAQMResponseFailed(aqmDetails)};\n  }\n\n  return getWxAppTelephonyMetricFailurePayload(deps, error);\n}\n\nfunction logWxAppOutdialDeclineFailure(deps: WxAppVoiceDependencies, error: unknown): void {\n  const aqmDetails = (error as AqmWrappedError).details;\n  const wxError = error as WxAppTelephonyError;\n\n  logWxAppTelephonyAction({\n    action: 'decline',\n    phase: 'failed',\n    interactionId: getInteractionId(deps),\n    trackingId: aqmDetails?.trackingId ?? wxError.trackingId,\n    httpStatus: wxError.status,\n    failureReason: aqmDetails?.data?.reason ?? wxError.message,\n  });\n}\n\nfunction assertWxAppEnabled(deps: WxAppVoiceDependencies): void {\n  if (!deps.enableWxBetterTogether) {\n    logWxAppValidationFailure('enableWxBetterTogether_disabled', getInteractionId(deps));\n    throw new Error('enableWxBetterTogether is disabled');\n  }\n\n  if (!deps.answerCallOnWebexService) {\n    logWxAppValidationFailure('answer_call_on_webex_service_unavailable', getInteractionId(deps));\n    throw new Error('AnswerCallOnWebexService is unavailable');\n  }\n}\n\nexport async function acceptOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'accept', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  if (!isWebexAppCallingOffer(deps)) {\n    logWxAppValidationFailure('not_wxApp_calling_offer', interactionId);\n    throw new Error('Task is not a wxApp calling offer');\n  }\n\n  const details = getCallingDeviceDetails(deps);\n  if (!details) {\n    logWxAppValidationFailure('wxApp_device_details_unavailable', interactionId);\n    throw new Error('WxApp calling device details are unavailable');\n  }\n\n  await deps.answerCallOnWebexService.answerCall({\n    callId: details.deviceCallId,\n    endpointId: details.deviceId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  logWxAppTelephonyAction({action: 'accept', phase: 'success', interactionId});\n}\n\nexport async function rejectOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'decline', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  if (!isWebexAppInboundCallingOffer(deps)) {\n    logWxAppValidationFailure('not_wxApp_inbound_calling_offer', interactionId);\n    throw new Error('Task is not a wxApp inbound calling offer');\n  }\n\n  const details = getCallingDeviceDetails(deps);\n  if (!details) {\n    logWxAppValidationFailure('wxApp_device_details_unavailable', interactionId);\n    throw new Error('WxApp calling device details are unavailable');\n  }\n\n  await deps.answerCallOnWebexService.rejectCall({\n    callId: details.deviceCallId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  logWxAppTelephonyAction({action: 'decline', phase: 'success', interactionId});\n}\n\nexport async function toggleMuteOnWebex(\n  deps: WxAppVoiceDependencies,\n  options?: {lineOwnerId?: string; muted?: boolean}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'mute', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  const callId = getWebexCallingCallId(deps);\n  if (!callId) {\n    logWxAppValidationFailure('wxApp_call_id_unavailable', interactionId);\n    throw new Error('WxApp call ID is unavailable');\n  }\n\n  const targetMuted = options?.muted ?? !deps.getWxAppMuted();\n  const request = targetMuted\n    ? deps.answerCallOnWebexService.muteCall.bind(deps.answerCallOnWebexService)\n    : deps.answerCallOnWebexService.unmuteCall.bind(deps.answerCallOnWebexService);\n\n  await request({\n    callId,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options?.lineOwnerId),\n  });\n  deps.setWxAppMuted(targetMuted);\n  logWxAppTelephonyAction({action: 'mute', phase: 'success', interactionId});\n}\n\nexport async function transmitDtmfOnWebex(\n  deps: WxAppVoiceDependencies,\n  options: {dtmf: string; lineOwnerId?: string}\n): Promise<void> {\n  const interactionId = getInteractionId(deps);\n  logWxAppTelephonyAction({action: 'dtmf', phase: 'started', interactionId});\n  assertWxAppEnabled(deps);\n\n  const callId = getWebexCallingCallId(deps);\n  if (!callId) {\n    logWxAppValidationFailure('wxApp_call_id_unavailable', interactionId);\n    throw new Error('WxApp call ID is unavailable');\n  }\n\n  LoggerProxy.info('transmitDtmf', {\n    module: 'wxAppVoiceMethods',\n    method: METHODS.TRANSMIT_DTMF,\n    data: {\n      interactionId,\n      callIdSuffix: callId.length <= 8 ? callId : callId.slice(-8),\n      dtmfLength: options.dtmf.length,\n      hasLineOwnerId: Boolean(options.lineOwnerId),\n    },\n  });\n\n  await deps.answerCallOnWebexService.transmitDtmf({\n    callId,\n    dtmf: options.dtmf,\n    lineOwnerId: resolveWxAppLineOwnerId(deps, options.lineOwnerId),\n  });\n  logWxAppTelephonyAction({action: 'dtmf', phase: 'success', interactionId});\n}\n\nexport async function runWxAppAccept(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED,\n  ]);\n\n  try {\n    lifecycle.setWxAppAcceptInFlight(true);\n    lifecycle.setWxAppAnswerPending(true);\n    await acceptOnWebex(deps, options);\n    lifecycle.resetWxAppMuted();\n    await lifecycle.syncWxAppMuteFromCallDetails();\n\n    deps.metricsManager.trackEvent(METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_SUCCESS, {taskId}, [\n      'operational',\n      'behavioral',\n    ]);\n  } catch (error) {\n    lifecycle.setWxAppAnswerPending(false);\n    logTelephonyFailure('accept', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_ACCEPT_FAILED,\n      getWxAppTelephonyMetricFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.ACCEPT);\n  } finally {\n    lifecycle.setWxAppAcceptInFlight(false);\n  }\n}\n\nexport async function runWxAppReject(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: {lineOwnerId?: string}\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n  ]);\n\n  try {\n    await rejectOnWebex(deps, options);\n\n    deps.metricsManager.trackEvent(METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, {taskId}, [\n      'operational',\n      'behavioral',\n    ]);\n  } catch (error) {\n    logTelephonyFailure('decline', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n      getWxAppTelephonyMetricFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.REJECT);\n  }\n}\n\nexport async function runWxAppOutdialDecline<T>(\n  deps: WxAppVoiceDependencies,\n  executeCancel: () => Promise<T>\n): Promise<T> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n  ]);\n\n  try {\n    const result = await executeCancel();\n\n    deps.metricsManager.trackEvent(METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_SUCCESS, {taskId}, [\n      'operational',\n      'behavioral',\n    ]);\n\n    return result;\n  } catch (error) {\n    logWxAppOutdialDeclineFailure(deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DECLINE_FAILED,\n      getWxAppOutdialDeclineFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    throw error;\n  }\n}\n\nexport async function runWxAppToggleMute(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options?: TaskToggleMuteOptions\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED,\n  ]);\n\n  try {\n    await toggleMuteOnWebex(deps, options);\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_SUCCESS,\n      {taskId, targetMuted: deps.getWxAppMuted()},\n      ['operational', 'behavioral']\n    );\n  } catch (error) {\n    logTelephonyFailure('mute', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_MUTE_FAILED,\n      getWxAppTelephonyMetricFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.TOGGLE_MUTE);\n  }\n}\n\nexport async function runWxAppTransmitDtmf(\n  deps: WxAppVoiceDependencies,\n  lifecycle: WxAppVoiceLifecycle,\n  options: TaskTransmitDtmfOptions\n): Promise<void> {\n  const taskId = getInteractionId(deps);\n\n  deps.metricsManager.timeEvent([\n    METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS,\n    METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED,\n  ]);\n\n  try {\n    await transmitDtmfOnWebex(deps, options);\n\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_SUCCESS,\n      {taskId, dtmfLength: options.dtmf.length},\n      ['operational', 'behavioral']\n    );\n  } catch (error) {\n    logTelephonyFailure('dtmf', deps, error);\n    deps.metricsManager.trackEvent(\n      METRIC_EVENT_NAMES.WXAPP_TASK_DTMF_FAILED,\n      getWxAppTelephonyMetricFailurePayload(deps, error),\n      ['operational', 'behavioral']\n    );\n    lifecycle.mapWxAppVoiceError(error, METHODS.TRANSMIT_DTMF);\n  }\n}\n\nexport function mapWxAppVoiceError(error: unknown, method: string, module: string): never {\n  if (\n    error instanceof Error &&\n    (error as Error & {isWxAppTelephonyError?: boolean}).isWxAppTelephonyError\n  ) {\n    throw error;\n  }\n\n  const {error: detailedError} = getErrorDetails(error, method, module);\n  throw 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package/dist/services/wxAppDiagnosticLogging.js

@@ -0,0 +1,122 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.WXAPP_LOG_PREFIX = exports.WXAPP_LOG_FEATURE = void 0;
+exports.callIdSuffix = callIdSuffix;
+exports.deriveWxAppAcceptReason = deriveWxAppAcceptReason;
+exports.logWxAppMercuryMuteSync = logWxAppMercuryMuteSync;
+exports.logWxAppOfferDecision = logWxAppOfferDecision;
+exports.logWxAppSessionReadiness = logWxAppSessionReadiness;
+exports.logWxAppTelephonyAction = logWxAppTelephonyAction;
+exports.logWxAppValidationFailure = logWxAppValidationFailure;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WXAPP_LOG_FEATURE = exports.WXAPP_LOG_FEATURE = 'wxApp';
+const WXAPP_LOG_PREFIX = exports.WXAPP_LOG_PREFIX = '[CC wxApp]';
+/** Last 8 chars of callId for correlation without logging full id. */
+function callIdSuffix(callId) {
+  if (!callId) {
+    return undefined;
+  }
+  return callId.length <= 8 ? callId : callId.slice(-8);
+}
+function logWxApp(message, method, data) {
+  _loggerProxy.default.info(`${WXAPP_LOG_PREFIX} ${message}`, {
+    module: 'wxAppDiagnosticLogging',
+    method,
+    data: {
+      feature: WXAPP_LOG_FEATURE,
+      ...data
+    }
+  });
+}
+function logWxAppError(message, method, data) {
+  _loggerProxy.default.error(`${WXAPP_LOG_PREFIX} ${message}`, {
+    module: 'wxAppDiagnosticLogging',
+    method,
+    data: {
+      feature: WXAPP_LOG_FEATURE,
+      ...data
+    }
+  });
+}
+function logWxAppSessionReadiness(params) {
+  logWxApp('session readiness', 'logWxAppSessionReadiness', {
+    event: 'session_readiness',
+    enableWxBetterTogether: params.enableWxBetterTogether,
+    loginOption: params.loginOption,
+    wxAppHooksApplied: params.wxAppHooksApplied,
+    usersubPublished: params.usersubPublished,
+    mercurySubscribed: params.mercurySubscribed,
+    telephonyTaskType: params.telephonyTaskType,
+    skipReason: params.skipReason
+  });
+}
+function deriveWxAppAcceptReason(params) {
+  if (params.isWxAppInboundOffer || params.isWxAppOutdialOffer) {
+    if (params.wxAppAcceptInFlight) {
+      return 'wxApp_accept_in_flight';
+    }
+    if (params.wxAppAnswerPending) {
+      return 'wxApp_answer_pending';
+    }
+    return 'wxApp_offer_ready';
+  }
+  if (params.isWebrtc && !params.isOutdial) {
+    return 'browser_webrtc_offer';
+  }
+  if (params.isOutdial) {
+    return 'outdial_auto_answer';
+  }
+  if (params.enableWxBetterTogether && !params.hasDeviceCallId) {
+    return 'extension_non_wxApp_offer';
+  }
+  return 'extension_non_wxApp_offer';
+}
+function logWxAppOfferDecision(params) {
+  logWxApp('offer decision', 'logWxAppOfferDecision', {
+    event: 'offer_decision',
+    interactionId: params.interactionId,
+    acceptVisible: params.acceptVisible,
+    acceptEnabled: params.acceptEnabled,
+    acceptReason: params.acceptReason,
+    wxAppParticipantDeviceType: params.wxAppParticipantDeviceType,
+    hasDeviceCallId: params.hasDeviceCallId
+  });
+}
+function logWxAppTelephonyAction(params) {
+  const payload = {
+    event: 'telephony_action',
+    action: params.action,
+    phase: params.phase,
+    interactionId: params.interactionId,
+    trackingId: params.trackingId,
+    httpStatus: params.httpStatus,
+    failureReason: params.failureReason
+  };
+  if (params.phase === 'failed') {
+    logWxAppError(`telephony ${params.action} ${params.phase}`, 'logWxAppTelephonyAction', payload);
+  } else {
+    logWxApp(`telephony ${params.action} ${params.phase}`, 'logWxAppTelephonyAction', payload);
+  }
+}
+function logWxAppValidationFailure(reason, interactionId) {
+  logWxAppError('validation failed', 'logWxAppValidationFailure', {
+    event: 'validation_failed',
+    reason,
+    interactionId
+  });
+}
+function logWxAppMercuryMuteSync(params) {
+  logWxApp(`mercury mute sync ${params.phase}`, 'logWxAppMercuryMuteSync', {
+    event: 'mercury_mute_sync',
+    phase: params.phase,
+    muted: params.muted,
+    callIdSuffix: params.callIdSuffix,
+    interactionId: params.interactionId,
+    dropReason: params.dropReason
+  });
+}
+//# sourceMappingURL=wxAppDiagnosticLogging.js.map

package/dist/services/wxAppDiagnosticLogging.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","e","__esModule","default","WXAPP_LOG_FEATURE","exports","WXAPP_LOG_PREFIX","callIdSuffix","callId","undefined","length","slice","logWxApp","message","method","data","LoggerProxy","info","module","feature","logWxAppError","error","logWxAppSessionReadiness","params","event","enableWxBetterTogether","loginOption","wxAppHooksApplied","usersubPublished","mercurySubscribed","telephonyTaskType","skipReason","deriveWxAppAcceptReason","isWxAppInboundOffer","isWxAppOutdialOffer","wxAppAcceptInFlight","wxAppAnswerPending","isWebrtc","isOutdial","hasDeviceCallId","logWxAppOfferDecision","interactionId","acceptVisible","acceptEnabled","acceptReason","wxAppParticipantDeviceType","logWxAppTelephonyAction","payload","action","phase","trackingId","httpStatus","failureReason","logWxAppValidationFailure","reason","logWxAppMercuryMuteSync","muted","dropReason"],"sources":["wxAppDiagnosticLogging.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\n\nexport const WXAPP_LOG_FEATURE = 'wxApp';\nexport const WXAPP_LOG_PREFIX = '[CC wxApp]';\n\nexport type WxAppAcceptReason =\n  | 'wxApp_offer_ready'\n  | 'wxApp_answer_pending'\n  | 'wxApp_accept_in_flight'\n  | 'extension_non_wxApp_offer'\n  | 'browser_webrtc_offer'\n  | 'outdial_auto_answer';\n\nexport type WxAppSessionSkipReason =\n  | 'unsupported_browser_login'\n  | 'flag_disabled'\n  | 'mercury_subscribe_failed'\n  | 'publish_failed';\n\nexport type WxAppTelephonyAction = 'accept' | 'decline' | 'mute' | 'dtmf';\nexport type WxAppTelephonyPhase = 'started' | 'success' | 'failed';\n\ntype WxAppLogData = Record<string, string | boolean | number | undefined>;\n\n/** Last 8 chars of callId for correlation without logging full id. */\nexport function callIdSuffix(callId: string | null | undefined): string | undefined {\n  if (!callId) {\n    return undefined;\n  }\n\n  return callId.length <= 8 ? callId : callId.slice(-8);\n}\n\nfunction logWxApp(message: string, method: string, data: WxAppLogData): void {\n  LoggerProxy.info(`${WXAPP_LOG_PREFIX} ${message}`, {\n    module: 'wxAppDiagnosticLogging',\n    method,\n    data: {feature: WXAPP_LOG_FEATURE, ...data},\n  });\n}\n\nfunction logWxAppError(message: string, method: string, data: WxAppLogData): void {\n  LoggerProxy.error(`${WXAPP_LOG_PREFIX} ${message}`, {\n    module: 'wxAppDiagnosticLogging',\n    method,\n    data: {feature: WXAPP_LOG_FEATURE, ...data},\n  });\n}\n\nexport function logWxAppSessionReadiness(params: {\n  enableWxBetterTogether: boolean;\n  loginOption: string | undefined;\n  wxAppHooksApplied: boolean;\n  usersubPublished: boolean;\n  mercurySubscribed: boolean;\n  telephonyTaskType: 'Voice' | 'WebRTC' | 'unknown';\n  skipReason?: WxAppSessionSkipReason;\n}): void {\n  logWxApp('session readiness', 'logWxAppSessionReadiness', {\n    event: 'session_readiness',\n    enableWxBetterTogether: params.enableWxBetterTogether,\n    loginOption: params.loginOption,\n    wxAppHooksApplied: params.wxAppHooksApplied,\n    usersubPublished: params.usersubPublished,\n    mercurySubscribed: params.mercurySubscribed,\n    telephonyTaskType: params.telephonyTaskType,\n    skipReason: params.skipReason,\n  });\n}\n\nexport function deriveWxAppAcceptReason(params: {\n  isWxAppInboundOffer: boolean;\n  isWxAppOutdialOffer: boolean;\n  isWebrtc: boolean;\n  isOutdial: boolean;\n  wxAppAcceptInFlight: boolean;\n  wxAppAnswerPending: boolean;\n  enableWxBetterTogether: boolean;\n  hasDeviceCallId: boolean;\n}): WxAppAcceptReason {\n  if (params.isWxAppInboundOffer || params.isWxAppOutdialOffer) {\n    if (params.wxAppAcceptInFlight) {\n      return 'wxApp_accept_in_flight';\n    }\n    if (params.wxAppAnswerPending) {\n      return 'wxApp_answer_pending';\n    }\n\n    return 'wxApp_offer_ready';\n  }\n\n  if (params.isWebrtc && !params.isOutdial) {\n    return 'browser_webrtc_offer';\n  }\n\n  if (params.isOutdial) {\n    return 'outdial_auto_answer';\n  }\n\n  if (params.enableWxBetterTogether && !params.hasDeviceCallId) {\n    return 'extension_non_wxApp_offer';\n  }\n\n  return 'extension_non_wxApp_offer';\n}\n\nexport function logWxAppOfferDecision(params: {\n  interactionId: string;\n  acceptVisible: boolean;\n  acceptEnabled: boolean;\n  acceptReason: WxAppAcceptReason;\n  wxAppParticipantDeviceType?: string;\n  hasDeviceCallId: boolean;\n}): void {\n  logWxApp('offer decision', 'logWxAppOfferDecision', {\n    event: 'offer_decision',\n    interactionId: params.interactionId,\n    acceptVisible: params.acceptVisible,\n    acceptEnabled: params.acceptEnabled,\n    acceptReason: params.acceptReason,\n    wxAppParticipantDeviceType: params.wxAppParticipantDeviceType,\n    hasDeviceCallId: params.hasDeviceCallId,\n  });\n}\n\nexport function logWxAppTelephonyAction(params: {\n  action: WxAppTelephonyAction;\n  phase: WxAppTelephonyPhase;\n  interactionId?: string;\n  trackingId?: string;\n  httpStatus?: number | string;\n  failureReason?: string;\n}): void {\n  const payload: WxAppLogData = {\n    event: 'telephony_action',\n    action: params.action,\n    phase: params.phase,\n    interactionId: params.interactionId,\n    trackingId: params.trackingId,\n    httpStatus: params.httpStatus,\n    failureReason: params.failureReason,\n  };\n\n  if (params.phase === 'failed') {\n    logWxAppError(`telephony ${params.action} ${params.phase}`, 'logWxAppTelephonyAction', payload);\n  } else {\n    logWxApp(`telephony ${params.action} ${params.phase}`, 'logWxAppTelephonyAction', payload);\n  }\n}\n\nexport function logWxAppValidationFailure(reason: string, interactionId?: string): void {\n  logWxAppError('validation failed', 'logWxAppValidationFailure', {\n    event: 'validation_failed',\n    reason,\n    interactionId,\n  });\n}\n\nexport function logWxAppMercuryMuteSync(params: {\n  phase: 'received' | 'applied' | 'dropped';\n  muted?: boolean;\n  callIdSuffix?: string;\n  interactionId?: string;\n  dropReason?: string;\n}): void {\n  logWxApp(`mercury mute sync ${params.phase}`, 'logWxAppMercuryMuteSync', {\n    event: 'mercury_mute_sync',\n    phase: params.phase,\n    muted: params.muted,\n    callIdSuffix: params.callIdSuffix,\n    interactionId: params.interactionId,\n    dropReason: params.dropReason,\n  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package/dist/types/cc.d.ts

@@ -618,6 +618,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
      * @private
      */
     private resetEnableWxBetterTogetherConfig;
+    private getWxAppTelephonyTaskType;
     private ensureWxAppPostStationLogin;
     private clearWxAppFalsePublishRetryTimer;
     private scheduleForcedFalsePublishRetry;

package/dist/types/metrics/MetricsManager.d.ts

@@ -178,6 +178,12 @@ export default class MetricsManager {
      * MetricsManager.getInstance().timeEvent(['AGENT_LOGIN', 'AGENT_LOGOUT']);
      */
     timeEvent(keys: string | string[]): void;
+    /**
+     * Clears a running timed event without emitting a metric.
+     * @param keys - A string or array of strings representing event keys (same as timeEvent).
+     * @public
+     */
+    cancelTimedEvent(keys: string | string[]): void;
     /**
      * Sets the Webex SDK instance and marks the manager as ready when the SDK is ready.
      * @param webex - The Webex SDK instance.

package/dist/types/metrics/constants.d.ts

@@ -130,6 +130,21 @@ export declare const METRIC_EVENT_NAMES: {
     readonly TASK_SWITCH_CALL_FAILED: "Task Switch Call Failed";
     readonly TASK_OUTDIAL_SUCCESS: "Task Outdial Success";
     readonly TASK_OUTDIAL_FAILED: "Task Outdial Failed";
+    readonly WXAPP_TASK_MUTE_SUCCESS: "WxApp Task Mute Success";
+    readonly WXAPP_TASK_MUTE_FAILED: "WxApp Task Mute Failed";
+    readonly WXAPP_TASK_DTMF_SUCCESS: "WxApp Task Dtmf Success";
+    readonly WXAPP_TASK_DTMF_FAILED: "WxApp Task Dtmf Failed";
+    readonly WXAPP_TASK_ACCEPT_SUCCESS: "WxApp Task Accept Success";
+    readonly WXAPP_TASK_ACCEPT_FAILED: "WxApp Task Accept Failed";
+    readonly WXAPP_TASK_DECLINE_SUCCESS: "WxApp Task Decline Success";
+    readonly WXAPP_TASK_DECLINE_FAILED: "WxApp Task Decline Failed";
+    readonly WXAPP_SESSION_INIT_SUCCESS: "WxApp Session Init Success";
+    readonly WXAPP_SESSION_INIT_FAILED: "WxApp Session Init Failed";
+    readonly WXAPP_SESSION_SKIPPED: "WxApp Session Skipped";
+    readonly WXAPP_USERSUB_PUBLISH_SUCCESS: "WxApp Usersub Publish Success";
+    readonly WXAPP_USERSUB_PUBLISH_FAILED: "WxApp Usersub Publish Failed";
+    readonly WXAPP_MERCURY_SUBSCRIBE_SUCCESS: "WxApp Mercury Subscribe Success";
+    readonly WXAPP_MERCURY_SUBSCRIBE_FAILED: "WxApp Mercury Subscribe Failed";
     readonly UPLOAD_LOGS_SUCCESS: "Upload Logs Success";
     readonly UPLOAD_LOGS_FAILED: "Upload Logs Failed";
     readonly WEBSOCKET_DEREGISTER_SUCCESS: "Websocket Deregister Success";

package/dist/types/services/AnswerCallOnWebexService.d.ts

@@ -27,6 +27,7 @@ export default class AnswerCallOnWebexService {
     private webex;
     constructor(webex: WebexSDK);
     private getTelephonyBaseUrl;
+    private extractTrackingId;
     private telephonyRequest;
     answerCall(params: AnswerCallParams): Promise<IHttpResponse>;
     rejectCall(params: CallIdParams): Promise<IHttpResponse>;

package/dist/types/services/WebexCrossClientService.d.ts

@@ -10,6 +10,8 @@ export default class WebexCrossClientService {
     private appName;
     /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */
     private refreshGeneration;
+    /** Monotonic id for usersub publish metrics timers; stale publishes cancel only their own timer. */
+    private usersubPublishMetricsId;
     constructor(webex: WebexSDK);
     private extractDeviceIdFromUrl;
     private getDeviceUrl;
@@ -21,7 +23,9 @@ export default class WebexCrossClientService {
         userId?: string;
         ttl?: number;
         appName?: string;
+        trackPublishMetrics?: boolean;
     }): Promise<void>;
+    private trackUsersubPreflightFailure;
     teardown(): void;
     /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */
     isAnswerCallsStateActive(): boolean;