@webex/contact-center 3.12.0-llmrefactor.7 → 3.12.0-llmrefactor.9

package/test/unit/spec/services/wxAppDiagnosticLogging.ts

@@ -0,0 +1,143 @@
+import LoggerProxy from '../../../../src/logger-proxy';
+import {
+  callIdSuffix,
+  deriveWxAppAcceptReason,
+  logWxAppOfferDecision,
+  logWxAppSessionReadiness,
+  logWxAppTelephonyAction,
+  WXAPP_LOG_PREFIX,
+} from '../../../../src/services/wxAppDiagnosticLogging';
+
+jest.mock('../../../../src/logger-proxy', () => ({
+  info: jest.fn(),
+  error: jest.fn(),
+}));
+
+describe('wxAppDiagnosticLogging', () => {
+  beforeEach(() => {
+    jest.clearAllMocks();
+  });
+
+  describe('callIdSuffix', () => {
+    it('returns last 8 characters for long call ids', () => {
+      expect(callIdSuffix('prefix:abcdefghijklmnop')).toBe('ijklmnop');
+    });
+
+    it('returns full id when length is 8 or less', () => {
+      expect(callIdSuffix('abc')).toBe('abc');
+    });
+  });
+
+  describe('deriveWxAppAcceptReason', () => {
+    it('returns wxApp_offer_ready for wxApp inbound offer', () => {
+      expect(
+        deriveWxAppAcceptReason({
+          isWxAppInboundOffer: true,
+          isWxAppOutdialOffer: false,
+          isWebrtc: false,
+          isOutdial: false,
+          wxAppAcceptInFlight: false,
+          wxAppAnswerPending: false,
+          enableWxBetterTogether: true,
+          hasDeviceCallId: true,
+        })
+      ).toBe('wxApp_offer_ready');
+    });
+
+    it('returns extension_non_wxApp_offer when flag on but no device call id', () => {
+      expect(
+        deriveWxAppAcceptReason({
+          isWxAppInboundOffer: false,
+          isWxAppOutdialOffer: false,
+          isWebrtc: false,
+          isOutdial: false,
+          wxAppAcceptInFlight: false,
+          wxAppAnswerPending: false,
+          enableWxBetterTogether: true,
+          hasDeviceCallId: false,
+        })
+      ).toBe('extension_non_wxApp_offer');
+    });
+
+    it('returns wxApp_answer_pending when answer is pending', () => {
+      expect(
+        deriveWxAppAcceptReason({
+          isWxAppInboundOffer: true,
+          isWxAppOutdialOffer: false,
+          isWebrtc: false,
+          isOutdial: false,
+          wxAppAcceptInFlight: false,
+          wxAppAnswerPending: true,
+          enableWxBetterTogether: true,
+          hasDeviceCallId: true,
+        })
+      ).toBe('wxApp_answer_pending');
+    });
+  });
+
+  describe('log helpers', () => {
+    it('logs session readiness with feature prefix', () => {
+      logWxAppSessionReadiness({
+        enableWxBetterTogether: true,
+        loginOption: 'EXTENSION',
+        wxAppHooksApplied: true,
+        usersubPublished: true,
+        mercurySubscribed: true,
+        telephonyTaskType: 'Voice',
+      });
+
+      expect(LoggerProxy.info).toHaveBeenCalledWith(
+        `${WXAPP_LOG_PREFIX} session readiness`,
+        expect.objectContaining({
+          module: 'wxAppDiagnosticLogging',
+          method: 'logWxAppSessionReadiness',
+          data: expect.objectContaining({
+            feature: 'wxApp',
+            event: 'session_readiness',
+            loginOption: 'EXTENSION',
+          }),
+        })
+      );
+    });
+
+    it('logs offer decision with acceptReason', () => {
+      logWxAppOfferDecision({
+        interactionId: 'task-1',
+        acceptVisible: true,
+        acceptEnabled: false,
+        acceptReason: 'extension_non_wxApp_offer',
+        hasDeviceCallId: false,
+      });
+
+      expect(LoggerProxy.info).toHaveBeenCalledWith(
+        `${WXAPP_LOG_PREFIX} offer decision`,
+        expect.objectContaining({
+          data: expect.objectContaining({
+            event: 'offer_decision',
+            acceptReason: 'extension_non_wxApp_offer',
+            interactionId: 'task-1',
+          }),
+        })
+      );
+    });
+
+    it('logs telephony failures at error level with trackingId', () => {
+      logWxAppTelephonyAction({
+        action: 'accept',
+        phase: 'failed',
+        interactionId: 'task-1',
+        trackingId: 'track-abc',
+        failureReason: 'REST error',
+      });
+
+      expect(LoggerProxy.error).toHaveBeenCalledWith(
+        `${WXAPP_LOG_PREFIX} telephony accept failed`,
+        expect.objectContaining({
+          data: expect.objectContaining({
+            trackingId: 'track-abc',
+          }),
+        })
+      );
+    });
+  });
+});